Troubleshooting Windows 7
Contents
1. a a err Troubleshooting Windows 7 Use Problems Step Recorder This document provides step by step instructions on how to use Problem Steps Recorder with a Computer for Teachers laptop Problem Steps Recorder is an inbuilt utility in Windows 7 which captures the problem steps with screenshots and troubleshooting information to assist the Service Centre with fault identification and troubleshooting Providing this information can greatly assist the Service Centre in resolving the issue Using Problem Steps Recorder Tool Click Start at the bottom left hand corner of your desktop Type psr exe in the start menu p See more results search box and hit the Enter key In the Problem Steps Recorder interface click on the Start Record button The program is now capturing your mouse a Problem Steps Recorder Recording Now movements screen shots of menus windows and interactions During the process of recording you can add comments for the attention of the Service Centre by clicking the Add Comment button Capturing can be paused by using the Pause Recording button Oo Stop Record fl Add Comment cweensiana Government Press Stop Record to save the captured steps Enter the required filename in the File name box and select the save location in the folder structure to the left Click Save to complete The example shown is saving the file as filename to the desktop E Problem Steps Recor2. the following The steps below accurately describe the problem There is no information below or on any screenshots that you do not want others to see Passwords or any other text you typed were not recorded except for function and shortcut keys that you used You can do the following Review the recorded problem steps Review the recorded problem steps as a slide show Review the additional details Problem Steps Problem Step 1 22 08 2011 12 43 45 PM User left click on New push button in Snipping Tool A at tf nm Co p3 aa ee te T Se r If you have any difficulties completing the steps outlined in these instructions please contact the Service Centre on 1800 680 445 or email ServiceCentre DETA qld gov au ueensiana Government
3. der Recording Now Pause Record Q Stop Record Add Comment Organize New folder Uy Favorites ME Desktop ip Downloads El Recent Places Libraries Documents al Music E Pictures E Videos Computer ti Network File name W GIE Save as type AF Files ip Hide Folders weensiana Government 6 Double click the zip file you created to open the file The tool will save the recording as an MHTML Document mht in a Zip archive Double click the mht file to open the file l filename zip ma e fil enamezip k anaiai i E So ff seort riena 2 Extract all files A Problem 20110919 1223 mht MHTML Document 709 KB Organize wr Favorites E Desktop a Downloads i Recent Places Libraries Documents a Music 7 The report will open in Internet Explorer showing the detailed steps that you recorded The tool also includes application name version and other details important for troubleshooting Check the contents of the file to ensure this correctly captures the problem 8 Email the ServiceCentre DETA gld gov au with the file attached with a description of the problem in the body of the email Recorded Problem Steps This file contains all the steps and information that was recorded to help you describe the problem to others Before sharing this file you should verify
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