Troubleshooting Guide
Contents
1. lt lightspeed Topcat TCA Troubleshooting Guide Symptom Problem Isolation Steps Resolution No multimedia Verify the Media Connector power is If not verify all connections are snug from the AC con is heard on and the blue light on the front nection to the power input of the Media Connector panel is glowing If all connections are secure determine if the outlet is working or test with a known working power supply Check that the LINK light is green on If the light is not green the Media Connector is not the front of the Media Connector registered with the Topcat Follow the registration instructions on the Tutorials page at Lightspeed tek com registration tutorial Check the AUDIO IN volume level Ensure the AUDIO IN volume knob is turned to ap adjustment on the front panel of proximately the 12 o clock position the Media Connector the audio source volume control Adjust volume to approximately the mid level posi computer projector iPod etc is tion adjusted sufficiently heck the audio cable connections be There should be a cable connecting the audio out tween the audio source and the put on the audio source to an AUDIO INPUT on the Media Connector Media Connector No voice is Verify the power light on the speaker If it is not blue turn on the Media Connector or the output from panel of the Topcat is glowing Flexmike If the Media Connector is on and there is speaker blue still no voice check that po2. erly cable The Flexmike will power on and the blue mic 1 or mic 2 light and the red charging light will turn on Flexmike will Verify that the correct battery is being Use the Lightspeed NH2 4V NiMH rechargeable bat not charge used tery pack as it is the only kind of battery pack that will properly charge with the Flexmike Verity that the Flexmike charging cir Stubstitute a known good battery pack and see if it cuitry is working properly charges in the Flexmike If it does charge replace worn or defective battery pack Typical battery life is 1 2 years plugged into the power supply power supply the red charging light turns on The green light will turn on when a full charge is reached that the Flexmike is properly When the Flexmike is properly plugged into the lt lightspeed Symptom Problem Isolation Steps Resolution Verify that the USB power supply is not Try known good USB power supply damaged or defective Flexmike does f Check the Flexmike by power cycling Power the microphone off then on again after a few not indicate a seconds Wait for up to 30 seconds for the blue light Ready signal to turn solid indicating READY for operation solid blue or red light Sharemike will that the correct battery pack is Use the Lightspeed NH2APK NiMH rechargeable not power on being used sensing battery pack as it is the only kind of battery pack that will preperly charge with the Sharemike Check that the battery pack is
3. installed Ensure that the proper polarity is observed properly that the battery pack is charged Substitued a known good battery pack and see if it charges in the Sharemike If it does charge replace the worn or defective battery pack Typical battery life is 1 2 years Check thatthe battery contacts are not Ensure that there is no object preventing good con obstructed tact between the battery pack and contacts Sharemike that the correct battery pack is Use the Lightspeed NH2APK NiMH rechargeable won t charge being used sensing battery pack as it is the only kind of battery pack that will preperly charge with the Sharemike that the Sharemike charging Substitued a known good battery pack and see if it circuitry is working properly charges in the Sharemike If it does charge replace the worn or defective battery pack Typical battery life is 1 2 years that the Sharemike is connected When the Sharemike is properly connected to the to the charging cable and the USB power supply the mic 1 or mic 2 light will glow charging cable is connected to blue and the charging light will glow red The red the USB power supply light will turn green when charging is complete Verify that the charge cable is connect The charger connection is located on the bottom of ed properly the Sharemike Verify that the USB power supply is not Try known good USB power supply damaged or defective Sharemike The Sharemike by power cycling Power the microphone off the
4. l of audio source Increase volume as needed Low Voice volume setting on the side of the Adjust the volume setting by pressing the volume Volume Flexmike Up button a known good microphone on If the volume level remains the same as the original the same channel with the sys microphone the most likely cause of the problem is tem the amplifier Dropout that there is a solid green mic The Topcat will operate very well in rooms up to 1600 light on the speaker panel of the square feet Substitute a known good microphone Topcat and see if intermittent operation stops If it does the original microphone could be the source of the problem Check if PageFirst feature is in use If so adjust setting to approximately the 8 o clock position See installation guide Flexmike FM that the correct battery is being Use the Lightspeed NH2 4V NiMH rechargeable bat will not power used tery pack as it is the only kind of battery pack that will up properly charge with the Flexmike that the battery pack is charged Substitute a known good battery pack and see if it charges in the microphone If it does charge replace the worn or defective battery pack Typical battery life is 1 2 years Verity that the power button on the Press and hold the power button for 2 to 3 seconds Flexmike is turned on The blue mic 1 or mic 2 light should start to blink Check that the battery pack is working Connect the Flexmike to the micro USB charging prop
5. n on again after a few does not indi seconds Wait for up to 30 seconds for the blue light cate a Ready to turn solid indicating READY for operation signal solid blue or red light SD0503US01 0
6. wer is properly connected to the Topcat either by an external power supply or hard wired into the building s AC circuit mike is on and replace if necessary Check Topcat with known good microphone that the blue power light on Flex If it does not come on check battery pack for charge heck that there is a solid green link The Flexmike needs to be registered to the Topcat in light on the speaker panel of the order to function If the Flexmike is not registered fol Topcat low the registration instructions on the Tutorials page at Lightspeed tek com registration tutorial Adjust volume level on the Flexmike Increase the mic volume by pressing the Up button on the side of the Flexmike as needed for normal operation Verify that the Flexmike is not muted A solid red light on the top of the Flexmike will indi cate it is muted Check if PageFirst feature is in use If so adjust setting to approximately the 8 o clock position See installation guide Feedback Check Flexmike volume settings Flexmike volume setting may need to be decreased lt lightspeed Symptom Problem Isolation Steps Resolution Media Connector MICROPHONE Media Connector MICROPHONE volume may need volume setting to be decreased Low Media that the AUDIO IN volume level Position the AUDIO IN volume indicator at the 12 Volume on the Media Connector is not o clock position and then adjust as needed for normal set too low operation volume leve
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