Customer Portal User Manual - Office Home Mobile Internet
Contents
1. you can use this feature to let us know 2 7 3 1 Enter Your Details Complete your name phone number you would like to be contacted on as well as an email address Got any Questions t 1300 046 464 5 4 sales ohmi com au C ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGATIONS SO how do access MyAccount Phone Number 2 3 2 Select Time Tell us what time is best to contact you during the day by selecting the time of day when you click in the Time to Call Box Best time to call Please Select y Best tire to call cannot be blank Please select Morning Enquiry Afternoon Exening 2 7 3 3 Choose Department Use this option to select which department you would like to contact you For example if you would like us to call you to assist you with your bill or payments you can select the Billing team Enquiry Please Select Fra me aL THliaszc a o rr in Eg 1 LIG Pom wir z Billing Sales Technical General 2 7 3 4 Send Request Send When you have completed all the options click on the button 2 4 Aska Question If you have a question you would like to ask us you can submit your question here via the portal and a representative will resoond to you 2 7 4 1 Enter your Details and Question Complete the online form with your details and also note the question you gould like to ask Got any Questions 1300 046 464 54 sales ohmi com2. Master Card Credit Card Payment 0 01 2 00 15 07 2012 Master Card Credit Card Payment 0 00 5151 49 7 ANsAFIAINASG Daa Male mmm eIn 7 5 6112 92 6112 92 5289 68 5730 41 5730 41 6112 92 6104 79 6099 40 5730 41 7 5 Close 2 6 1 2 View Statement Details You can view the details of your bill from us by selecting the symbol next to the bill you want to view detail for You will be taken to a screen which will itemise the charge types on the bill and show a total dollar value These columns can be displayed in ascending or descending order WS Drui Susman as itt Ernu hoe DA Bs Cy sg OE SS Lowell TEE RS ee Sd Limara at 2 6 1 3 View Call Charge Type Details You can drill down further to view itemisation of a particular charge type to view For example you can view each individual itemised call for Fixed to Mobile Calls To drill down further click again on the symbol next to the charge call type you would like to view Got any Questions t 1300 046 464 5 4 sales ohmi com au e Tvs OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS C1 ohmi com au So how do access MyAccount 2 6 1 4 Download PDF Statement To download a previously issued statement in PDF simply click on the A symbol and the PDF will download via your browser You will need Adobe Reader to view the PDF If you do not have this you can download it at hitp get adobe com reader 2 6 2
3. Sites LETTA 2 lang Huag Kanka Peloournahors IETA Phone 1300 7 TELCO Fax 13008 TELCO Y 2 2 Give Feedback Your feedback is very important to us therefore you have the ability to send us feedback via the portal Feedback to us can be provided as a compliment a suggestion and more 2 7 2 1 Your Details Enter your details in the online form provided A contact phone number and email address is required in case we would like to be able to contact you However if you would like for one of our representatives to contact you you can opt for us to call you See the Request a Phone Call section of this user guide Phone Number Email Subject Got any Questions t 1300 046 464 5 4 sales ohmi com au we Tvs OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS C1 ohmi com au SO how do access MyAccount MAOTA 2 7 2 2 Feedback Type You may choose a feedback type that best fits your feedback that you would like to send us Feedback Types Please Select Complaint Compliment suggestion 2 7 2 3 Enter your Message Once you have entered the type of feedback you can then add the message you would like to convey to us Phone Number 0401001004 Email Subject Feedback Types Message 2 7 2 4 Send Your Feedback Once you have completed click on the Send button at the bottom of the screen 2 3 Request a Phone Call If you would rather us contact you by phone
4. Update Billing Options This section will allow control what you see on your bill as well as allow you to choose if you would like to have an Email Bill a Paper Bill or both 2 6 2 1 Bill Setup The Bill Setup feature gives you options in which you can view usage patterns or summaries by line on your bill You can select as little or as many of the options as you would like and they will appear on your next bill with us Bill Secup Lammy bp Bate Graphe ect Ceegaieanlp dalled Hisar pe oO Phsar Lie timmy Langari Fics Calis Tamma bry Haar of Dap raphi oO Tamma bey tem Type Mast Expemciae Fiome aii ad Ba dary by Call Deere hon O Palace a sabl for tank departiee et International Call ta mmary Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount MAOTA A brief description of each option is as per the below Type Description A Summary by Date Displays the total value by date of each month in Graph graph format Longest Phone Calls Lists details of each of the longest duration phones calls for that bill Most Expensive Phone Lists details of each of the most expensive phone Calls calls for that bills International Call Will summarize duration destination and value for Summary each international call made for that bill Most Frequently Called
5. are entered when typing in your BSB and Account number 2 5 3 3 Credit Card Direct Debit If you choose for your monthly bill to be automatically deducted on the due date from your credit card you must enter your credit card information that you would like debited Credit Card Name Mr joe Bloggs Credit Card Type Master Card Credit Card Ho lllleeeeisass444 Credit Card Expiry 06 Iw 13 com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS S0 how do access MyAccount MAOTA You must ensure that no spaces or symbols are entered when typing in your credit card number 2 5 3 4 Direct Debit Authority amp Declaration It is required that you read the full terms and conditions of the direct debit authority prior fo submitting your details If you agree to the declaration provided you must acknowledge this by selecting the agreement check box agree to the above declaration Subscribe 2 5 3 5 Subscribe Once you have selected you agree to the direct debit authority and declaration click on the Fussan button at the bottom of the screen A PDF of your Direct Debit Authority will be sent to your email address 2 5 4 Change Direct Debit In this section you can update your direct debit details If you would like to change your method of direct debit you may do so by clicking Payments then Sign Up Direct Debit Home Services Unbilled Calls Personal Details Payments Billing Contact Us Support Reports L
6. e E E E E A E INEA EEE 2 2 7 1 HONIO CG ONICOM eienen EE E E E NEE 22 DZ NV FSS a E E A N A E EA NE E EA NE 22 Got any Questions 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount MAOTA 2 7 3 ROIS TENONS e Oleee EE A EEE 23 Zoe ATOE O ear a E E EN E E A E E E 24 2O SO e E nsosaoes ceaeev seed psacoeceeasaeee 25 2 8 1 FACES EES AIE A E A EEA EE A AT E AE 26 BO AD L BOSS TE eaa E A A E A E 26 2o U Gl e A E E E neee ee ener 27 NN Oa ea E don EE E E E E E E EE E 28 Or U O ea E E T EE E E 31 Got any Questions 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount MAOTA 1 Where do I find it Visit our new website www ohmi com au On the top right of the website your will see the MyAccount tab Click on this one and it will open the MyAccount Customer portal for you in a new window OFFICE HOME MOBILE INTERNET aE YNN TELECOMMUNICATIONS 1 1 Browser Compatibility The below list of browsers are compatible for use with the Customer Portal Browser Developer Version Internet Explorer Microsoft Inc Version 8 Firefox Mozilla Corporation Version 4 to 8 Chrome Google Version 9 to 16 Safari Apple Inc Version 5 1 2 End Customer User Guide This section of the user guide will describe the sections within the en
7. ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS S0 how do access MyAccount Home Services Unbilled Calls Personal Details Payr Business VoDSL 2 2 1 2 View your Services When you select the product you would like to view services for you will be taken to a new screen which will display a list of all your services with us EEC REECE Er P P j P P FP i i 2 2 2 Editing Services This section will show you how to makes changes on your service product details 2 2 2 1 Edit Service Details You can edit the Name and or Department of each of your services to ensure detail is accurate This will also help you to split services by name or department when you receive your bill Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS So how do access MyAccount MAOTA To edit your service details click on the symbol next to the service you would like to update You can then add edit the Name and or Department a eee Yond Aas Baar TE SHOES DOR Ekib Line Uaim 12 Lime Trp PEt bs Fa fame TARA Ferrero Gapimni Tipt b bets Sien k Mame bab Bijes Members nob Hidrii Tepe team ace bn Pact iabe 2 2 2 2 Save Changes To save the changes you have made click on Sarri 2 2 3 Viewing Unbilled Data Usage on Mobiles This section explains how you can view unbilled usage for services 2 2
8. the declaration provided you must acknowledge this by selecting the agreement check box Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS 50 how do access MyAccount agree to the above declaration Subscribe 2 5 4 5 Subscribe Once you have selected you agree to the direct debit authority and declaration click on the Pupsu button at the bottom of the screen A PDF of your Direct Debit Authority will be sent to your email address 2 5 5 Update Direct Debit In this section you can update your direct debit details If you would like to change your method of direct debit you may do so by clicking Payments then Update Direct Debit Home Services Unbilled Calls Personal Details Payments Billing Contact Us Support Reports Loga E Make a Payment FA Change Direct Debit If your direct debit is processed through your bank account these details may be updated or edited Hapeoanal Leiala Payments Belling em Direct Dabhi Details Bank Account Direct Debit Bank lame AN Bank Account Mame John Anthony Bank Esh 014 516 Bank Account No ao5se74 Got any Questions t 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS 50 how do access MyAccount MAOTA If your direct debit is processed through a credit card these details may be updated or edited i Home Se
9. when using your MyAccount customer portal for the first time please don t hesitate to get in touch with our friendly customer service staff Got any Questions 1300 046 464 5 4 sales ohmi com au LC ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGATIONS
10. you would like the receipt of your payment to be emailed to A confirmation receipt will be emailed once your payment has successfully processed to your account 2 5 1 8 Send Payment When all the details have been entered click on SP credit payment to send your 2 5 2 Payment History In this section you can view the history of all payments you have made against your account The columns can be displayed in ascending or descending order 2 5 3 Sign Up Direct Debit In this section you can choose fo set up direct debit if you have not yet done so If you already have direct debit payments and you wish to cancel direct debit you must contact us Got any Questions t 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS So how do access MyAccount Got any Questions t 1300 046 464 5 4 sales ohmi C1 ohmi com au MAOTA 2 5 3 1 Type of Payment To start the direct debit sign up process you must choose the type of account you wish to be debited from Type of Payment 2 5 3 2 Bank Account Direct Debit If you choose for your monthly bill to be automatically deducted on the due date from your bank account you must enter your bank information that you would like debited Bank Account Name Mr joe Bloggs Bank Name Sample Bank Pry Ltd ESE 123456 Account Ho 1 2545678 You must ensure that no spaces or symbols
11. 3 1 View Usage Click on the Le symbol next to the service you want to view usage for This will pop up a summary of your mobile data usage since the last billing period a wer il a him Residential Creative Enterprise SRP Plan Directors Residential Yourtility Optus 99 Cap 168 TAB WMZ Residential TAB 99 Extreme Cap 5GB Re BES Mobile Lo Mobile Number Last Update Date Flan Used reset Date 0400 08 08 2012 at 12 49 34 0 0 04MB 26 08 2012 P Plan 19 Extreme Cat WE SGE Training iBES 7GBR Close Trainin 1P Plan I A Billing Team Residential Tash Optus 79 Follow Me Cap Billing Team Residential Tash Optus 79 Follow Me Cap Global Residential TAB 29 Follow Me Cap 200ME Account Manager Residential TAB Staff Perks 99 Extreme Cap Got any Questions t 1300 046 464 5 4 sales ohmi com au e Tvs OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS C1 ohmi com au 50 how do access MyAccount MAOTA 2 3 Unbilled Calls Home DENICES Unbilled Calls Personal Details Payments Billing Contact Us support Logout The Unbilled Calls section of the portal will show you all calls and charges associated with all services that are yet to be billed This means that the charges that appear in unbilled calls are charges that your services have accumulated since your last bill from us Columns can be displayed in ascending or descending order 2 3 1 Viewing Unbilled Calls This section explains how you can vi
12. E MOBILE INTERNET TELECOMMUNIGCATIONS So how do access MyAccount Mins Myar Cangir Cm tomer IF 316261 Phone dali Phone ibh ire Feed em TLL Phone mobiles dahl Ce 1 1 Fan Homber Emai carolyn com Email Alternate 2 4 1 2 Company Details Select the Company Details bar to view your company Information if you are a business customer You can edit the Trading Name field Any other changes to fields in this section will require you to contact our customer service team Company Details Company Trading Name AEH ACH 2 4 1 3 Billing Address Select the Biling Address bar to view your current billing address we have for you If you would like your paper bills to be forwarded to a different address you can update this section with the new mail address details Billing Address Adalress Address2 Subork Postcode State 2 4 2 Changing Your Password When you log into the portal for the first time if is recommended you change your password to ensure security Select the Change Password Tab and enter your new password Got any Questions t 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS S0 how do access MyAccount MAOTA 2 4 3 Saving Changes When you have completed all changes in this section of the portal and you would like Update to save the changes click on at the bottom of the screen 2 5
13. Lists details of each of the most frequently called Numbers phone numbers for that bill Summary by Hour Graph Displays total value by hours of each day in graph format Summary by Duration Summarizes all calls by the length of call Phone Line Summary Summarises the value of each phone line Summary by item Type Summarises the value of each Charge type on bill Produce Sub bill foreach Separates each department with total value Note department will only work If service have a value in the Department Field on service See section Edit Service Details for details on how to update department Got any Questions t 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS 50 how do access MyAccount MAOTA 2 6 2 2 Itemisation You can choose what call types you would like itemised on your bill in this section By ticking one of the options your next bill will show each individual call listed for that charge type lt Ptemisation iipit ects Pre i Moblir pational eoaming Veit email Callianren Lecaj Data Call Mebi te feed calle Pails te metir cab Habil to international Ha Local Call Kabata feo lecledied Calle Hahile dara galle l bagal alig
14. Payments Home Senices Unbilled Calls Personal Details Payments Billing Contact Us support Logout This section of the user guide describes the features available in the Payments section of the customer portal 2 5 1 Make a Payment You can make a once off payment to your account by credit card in this screen All data is secure and encrypted on our systems We do not store your credit card details in our systems or files 2 5 1 1 Name of Credit Card Enter the name as it appears on your credit card 2 5 1 2 Credit Card Type Select the type of card you are using to pay Accepted card types are MasterCard VISA Diners Card and American Express 2 5 1 3 Credit Card Number Enter the full credit card number The number must be entered without any spaces or hyphens 2 5 1 4 Expiry Date Select the month and year that the credit is due to expire 2 5 1 5 Verification code Enter the CVV number of your credit card The CVV number is the last 3 digits that can be found on the back of your credit card on the signature panel Got any Questions t 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount Signal fot Pios 5424000000000015 23 us xr 2 5 1 6 Payment Amount Type in the amount you would like to pay without any symbols For example if you would like to 23 41 enter the value as 23 41 2 5 1 7 Email Enter an email address
15. Want to access your account details online when it suits you MyAccount Customer Portal User Manual SO how do access MyAccount MAOTA Contents L ANSE AOI ING ee E E E E N E 4 1 1 BOV C OMNO CIO Y eA EE A NENE N A ANS 4 Be ECTE UT O U n E E E AEE EE EE 4 DM TTR 5 CS e E E E E 5 2 1 1 RON MES AIOT aen a E E A E A N 5 2A ONC ea E E E E A E E E 5 2 2 1 VOW SY VICO rR er Eee ere ee 5 D2 ECU SOS rats eracte pete seems E T E 6 2 2 3 Viewing Unbilled Data USAGE ON Mobiles oo ec eccccccesssccccceseececeeeecceceuecceseueeeceeeneeesees 7 2 Uae OS ING a E E E A E AA E E E E E 8 2 3 1 Viewing Unbiled Calls corse ec daemnectosaey octeu ated onsadeen ace danmneasaasen atenetedorsatecn eon RENETI ERIEK EREET AES 8 ZA Perondi DOO eee ea E E E E E E 9 2 4 1 STS NY DOT eaei S E E E OEO 9 DAD CANON OUr FOSS Ol O eraio aisne KE E NEE EEEE ANE EENE 10 A SOVE a O e E T E A E 1 ZW OSI a A E E E A E 1 2 5 1 MAKETE E E E EE AAEE E IAE EE E EAN OAA E 1 2 5 2 KENAL E N AARSE ANAE 12 Boo SO Wr DED aa E snes 12 2 5 4 Change Direct Debit rsencece cap ncentaiesacneatesenccatnctsectencetdedesosecetassassetenvscsnsueveutedenoaensteesersatennsdens 14 2 5 5 Uodate Direci DeD o errcicisrseeierner isreiev ireen Eie EEn ANE EE EEE EE EEEE Ei ieie 16 ZO B eea EA E E E E ee ee ee ee 17 2 6 1 SSE GINS E E EEA E A A A E AAT 17 2 6 2 Update BING ODIOS s riste renna NEEN EES TATEAN AA 19 a CONC NYG
16. au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS 50 how do access MyAccount tir Jo Phone Trade my mobile plan to the Question 2 7 4 2 Send your Question vere button When you have completed all the options click on the 2 7 4 3 View your response Once a question has been responded to you will see a notice appear when you first log into the portal See section New Message Alert of this user guide Question Can Upgrade my mobile plan to the 99 Cap Answer Good news You are eligible for a free upgrade to our 99 Cap plan Additionally you can also upgrade to a new handset To arrange this please call our friendly sales team on 1300 000 600 during business hours Clase 2 7 4 4 View Previous Questions You can view questions your have previously submitted by selecting the My previous question ink on the left side of the Ask a Question screen 2 8 Support Home SenVices Unbilled Calls Personal Details Payments Billing Contact Us Support Logout Got any Questions 1300 046 464 5 4 sales ohmi com au we Tvs OFFICE HOME MOBILE INTERNET TELECOMMUNIGATIONS LC ohmi com au SO how do access MyAccount MAOTA This section of the user guide describes the features available in the Support section of the customer portal 2 8 1 FAQ s You will find a lot of answers to questions that are frequently asked to us by customers The FAQ s
17. d customer portal and how the features can be used Got any Questions 1300 046 464 5 4 sales ohmi com au C ohmi com au OFFICE HOME MOBILE INTERNET S0 how do access MyAccount AT NEAT 2 1 Home Screen Home Services Unbilled Calls Personal Details Payments Billing Contact Us support Logout Once you log in you will first see the Home page screen This screen will be you welcome page and show any details we would like you to see including any product notices and announcements 2 1 1 New Message Alert If you have asked a question fo us via the portal and you have received a response you will see a notification appear on the home screen advising you have a response to a question Home SemMices Unbilled Calls Personal Details ah LL ave an answer to your question zk here to see the answer 2 2 Services Home Services Unbilled Calls Personal Details Payments Billing Contact Us support Logout The Service section is where you can view your services with us It will also allow you to filter if you have multiple services as well as update service details such as the name department of the service and the service address 2 2 1 Viewing Services This section explains how you can view your services 2 2 1 1 Select your Products To view your services simply hover your mouse over the Service menu option and choose the product you wish to view Got any Questions 1300 046 464 5 4 sales
18. e provided with a list of your inbound service numbers to report on You can select them individually or select them all You will also be asked to provide a date range for the search Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS So how do access MyAccount a amp Dahiana Tap 1 Callers ke oeel Himik The results of the report can be exported to Microsoft Excel by clicking on the 2 8 4 4 Calls per Day per Service This report provides a breakdown of the calls fo each inbound service numbers by day A graph is also displayed Drie j i MO z Wr ALOT f ATE SAT 2 i SDT Ea MAIU z 1 Se Lana La00FSC HINI F7 Himig Eu EE 1 Oreo Hm Eu Ene EE uj ai i k k i a Te sapan thie rapit to Wicmosoi Estal please clock the Excel icon Once you select Calls by Day by Service from the menu you will be provided with a list of your inbound service numbers to report on You are limited to a selection of 10 numbers 4 Inkeand Call per Day per Service gt banman Wnormbers sash The results of the report can be exported to Microsoft Excel by clicking on the Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount MAOTA Got any Questions If you have any questions or need assistance
19. ew unbilled calls for services 2 3 1 1 View Unbilled Calls by Service To view unbilled calls for a particular service click on the symbol next to the service you want to view You will then be taken to a new screen which will list all the ttemised calls for the service you have selected You can further filter your search by Charge Type 2 3 1 2 View Calls via Graph Underneath the table of unbilled calls for a service you can view the call data in a pie or bar chart for easier view of your spend Got any Questions t 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS 50 how do access MyAccount 2 4 Personal Details Home Senices Unbilled Calls Personal Details Payments Billing Contact Us support Logout This section of the portal will allow you to view and manage your personal details and contact information with us 2 4 1 Update My Details You can update details we have on record for you via the portal in this section Note that the account name and or ABN of your account cannot be changed via the portal These changes must be made directly with us as this would warrant a change of ownership of your account 2 4 1 1 General Contact Information Select the General bar to view your basic contact information You can edit any of the fields in this section Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOM
20. ill be provided with a list of your inbound service numbers to report on You can select them individually or select them all You will also be asked to provide a date range for the search amp inbound Top 10 Callers Miami H The results of the report can be exported to Microsoft Excel by clicking on the 2 8 4 2 Daily Call Breakdown This report provides you with a breakdown of the calls to your inbound service numbers Inbound Number Total Calls Average Call Duration Secs Total Call Duration Secs Total Call Duration Once you select Daily Call Breakdown from the menu you will be provided with a list of your inbound service numbers to report on You can select them Got any Questions t 1300 046 464 5 4 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS So how do access MyAccount AT aE individually or select them all You will also be asked to provide a date range for the search amp Inbound lap 1 tallers The results of the report can be exported to Microsoft Excel by clicking on the 2 8 4 3 Hourly Call Patterns This report provides a breakdown of the number of calls to your inbound service numbers by hour A graph is also displayed Tiir Caii hourly Cal Patterns fait u Wh d Wh 4 ih i Tdh Wh 4 igh 5 iah To expor this report io Microsoft Ewcal Hesse click ihe Erral icon T Once you select Daily Call Breakdown from the menu you will b
21. lite raatiomal E allg l m Oo Oo CI boOoaado Fined te Mobile i aiy r baiana d alk per raed Cally Mabile access Pre Intindied Spend Pele opeeciial cabin iO Calle Mohit Roaming Charges imo GST ened ee alc Hada D0 0g Toral teralie banca plied Tonal beraie Local Toral berajyr Binhile Toral trivice Batlonal L Toad tension Onhes 2 6 2 3 Output Options This section will allow you to choose whether you receive your bill via email in PDF format or if you want to receive you bill via Post in Paper format Output Options Print Email POF You can choose either Email or Print or both 2 6 2 4 Save Changes To save your changes click on the submit button at the bottom of the screen Changes will only take effect on your next statement with us 2 7 Contact Us Home Seri Unbilled Calls Personal Details Payments Billing Contact Us support Logout This section of the user guide describes the features available in the Contact Us section of the customer portal Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount MAOTA 2 7 1 How to Contact Us If you wish to see our details including our postal address and phone numbers you will be able to view this How te Contact Us Sydney Level 70 9 Hunter Street Sydney MSV 2000 Mail Bax R1768 Royat Exchange PO 1225 International
22. nVices Unbilled Calls Personal Details Payments Billing Contact Us Support aam Direct Debit Details Credit Card Direct Debit redit Card Name Elizabeth redit Card Type Master Card redit Card No 5o000000en 6 950 redit Card Expiry o7 wli 15 Submit 2 6 Billing Home SeMVices Unbilled Calls Personal Details Payments Billing Contact Us support Logout This section of the user guide describes the features available in the Billing section of the customer portal 2 6 1 Statements This section will allow you to view your current and previous monthly bills from us You can filter your view to search for particular statements using the filter top of the statements table Dam lt han es BEL i Be TETH E ima puan irr ie LLS IELI Got any Questions 1300 046 464 54 sales ohmi com au LC ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNICATIONS SO how do access MyAccount MAOTA 2 6 1 1 View Transactions To view payment transactions made against a particular bill click on the symbol next to the bill you want to view A pop up window will appear showing any related transaction for the statement you have chosen Prev Balance Payments Adjustments Carried Forward Curr Charges 5 Transaction x A 7 5 Issued Credit Card Type Payment Method Tran Type Cc Surchage Fee Amount 4 29 07 2012 0 00 11674 90 17 07 2012 Master Card Credit Card Payment 0 00 1 00 17 07 2012
23. ogoul GE Make a Payment ra Change Direct Debit 2 5 4 1 Type of Payment Choose the type of account you wish to be debited from Type of Payment Please Select id dop OoRIBLI Bank Account Credit Card Direct Debit Got any Questions t 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS SO how do access MyAccount MAOTA 2 5 4 2 Bank Account Direct Debit If you choose for your monthly bill to be automatically deducted on the due date from your bank account you must enter your bank information that you would like debited Bank Account Name Mr joe Bloggs Bank Name Sample Bank Pry Ltd ESE 1235456 Account Ho 12345674 You must ensure that no spaces or symbols are entered when typing in your BSB and Account number 2 5 4 3 Credit Card Direct Debit If you choose for your monthly bill fo be automatically deducted on the due date from your credit card you must enter your credit card information that you would like debited Credit Card Name Mr joe Bloggs Credit Card Type Master Card Credit Card Ho lll lee22s5s55444 Credit Card Expiry OG iv fo 13 You must ensure that no spaces or symbols are entered when typing in your credit card number 2 5 4 4 Direct Debit Authority amp Declaration It is required that you read the full terms and conditions of the direct debit authority prior to submitting your details If you agree to
24. ou will be presented with the test data It is recommended to relay this information to a technical support rep if you are testing your internet soeed for support purposes Ga ADSL Speed Test Speed Test Your P 202 93 109 1 4 PING Ams Last Result Download Speed 29028 kbps 3628 3 KBisec transfer rate Upload Speed 73317 kbps 9164 6 EBsec transfer rate Latency 4 ms Mon Jan 09 2012 11 29 50 GMT 1100 AUS Eastern Daylight Time 2 8 3 Support Home Devices Unbilled Calls Personal Details Payments Billing Contact Us support Reports Logout Got any Questions 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS S0 how do access MyAccount MAOTA This section of the user guide describes the features available in the Reports section of the customer portal 2 8 4 Inbound If you have inbound services with us there are several usage reports that are available for viewing and exporting Home Services Unbillad Calls Personal Details Payments Billing Contact Us Support Reports Logout CON BL a 2 8 4 1 Top Ten Callers This report provides you with a list of the top ten originating service numbers that are calling your inbound numbers Originating Number Total Calls Average Call Duration Secs Total Call Duration Secs Total Call Duration Once you select Top Ten Callers form the menu you w
25. section will contain most of the answers to questions our customers have If your query cannot be answered here you can always Ask a Question to us or contact Us via phone 2 8 1 1 View Questions Once you select FAQ s form the menu you will be provided with a list of commonly asked questions gt FAQ s Th Can have a Telstra Landline an Optus Mobile amp a Telstra network ADSL plan on the one bill Yes All of our service s will come to you on a single easy to read monthly account Give your feedback 2 8 1 2 Rate Questions If you would like to rate the question on how helpful or unhelpful if was simply click on the a or the P icons underneath the question 2 8 2 ADSL Speed Test The ADSL speed test tool is available for you to use to test the soeed of your fixed internet connection on our network 2 8 2 1 Begin Test Once you select the ADSL Speed Test option from the menu click on to start soeed testing Do not close your browser at this point Got any Questions t 1300 046 464 54 sales ohmi com au C1 ohmi com au OFFICE HOME MOBILE INTERNET TELECOMMUNIGCATIONS 50 how do access MyAccount MAOTA 2 8 2 2 Testing Begins You will notice the soeed test start running on your screen for both upload and download speeds of your service 2 8 2 3 Speed test Results Depending on how fast your connection is will depend on how long the speed test will take Once the fest is completed y
Download Pdf Manuals
Related Search