User Manual - GreenShareCar
Contents
1. In some cases parking costs can exceed vehicle payments The space provided by CBD car parks is more expensive than the best retail floor space in the world Did you know Cars are not assets they are liabilities Wealth is not in ownership it s in use When you need to drive GreenShareCar is the premium alternative to direct car ownership Copyright GreenShareCar Version 7 4 Page 15 of 16 Copyright 2012 GreenShareCar All Rights Reserved oN greensharecar b Enquiries 1300 575 878 Email info greensharecar com au Website www greensharecar com au Copyright GreenShareCar Version 7 4 Page 16 of 162. Vehicle Condition Dirty Cars Cleaning the Car No smoking No pets Page 10 Accidents Breakdowns Tolls amp Fines Accidents Breakdowns amp Flat Tyres Toll Tags Fines amp Tickets Section 3 Returning the Vehicle Where you Collected it Page 11 Running Late Extending a Booking From our Mobile Website Late Charges Page 12 Ending your booking Returning the Car Personal Belongings Locking Up Section 4 Reporting Damage Page 13 Reporting damage Sample Damage Log ltems to Include Page 14 How to Describe Damage Items to Include Copyright GreenShareCar Version 7 4 Page 3 of 16 GreenShareCar Service s p 1 GreenShareCar provides vehicles which are fully insured serviced and maintained in peak condition Each GreenShareCar includes a fuel card e tag and built in car management system We offer a 24 7 emergency call centre 24 7 roadside assistance email customer support accident management and damage repair NOTE Before you drive be sure to check that the following items are in the car 1 Fuel Card 2 User Manual 3 Damage Log 4 Accident Forms 5 At least tank of fuel 6 Inspect the car for any damage Report any missing items or vehicle damage before your drive the vehicle Copyright GreenShareCar Version 7 4 Page 4 of 16 a r greensharecar when you need to drive wwe w we ate vare At any point during your reserved time presenting your Sma
3. f greensharecar when you need to drive 4 User Manual Your personal guide for GreenShareCar y Version 7 4 f A fA leengharecar Copyright GreenShareCar Version 7 4 Page 1 of 16 Important Information This guide is provided to members only as a quick reference this guide does not substitute or replace the Member User Agreement MUA which is available on our website WWW greensharecar com du Members are reminded that GreenShareCar is a car club service our vehicles are available for members to use 24 7 365 days of the year on demand To assist us in providing excellent service to all members we must rely on members doing the right thing by reporting damage and low fuel levels and returning the vehicle to ifs original designates parking space in a clean condition Our vehicles provide enjoyment and mobility to our many members therefore we ask you to respect our vehicles as if they were your own Welcome to GreenShareCar Australia s 1 car share service provider Copyright GreenShareCar Version 7 4 Page 2 of 16 Table of Contents Section 1 Getting Started Page 5 SmartCard amp Keys SmartCard Unlock and Get In Keys Page 6 Checking your GreenShareCar Damage Check Damage Log Returning the Car Page 7 Contact Information Office Hours After Hours P Plates Section 2 On the Go Page 8 Refueling Fuel Card Where to Refill Fuel Type s Tank of Fuel Page 9
4. number 4 Your mobile contact number 5 Nature of the problem Copyright GreenShareCar Version 7 4 Page 7 of 16 All fuel for GreenShareCars should be purchased with the FuelCard in the vehicle FuelCards are located within the car s computer control panel on the driver s side of windscreen Be sure to check with the service station attendant that the FuelCard will be accepted before filling the vehicle with fuel The FuelCard is accepted at most service stations however some outlets do not accept Fleet FuelCards Always show our FuelCard to the service station attendant before filing the vehicle with fuel to ensure that our FuelCard will be accepted If necessary you can pay for fuel yourself and send us a copy of the receipt we will reimburse you in the form of a credit on your GreenShareCar account less Our administration fee refer to the MUA Always check the fuel type on the inside of the fuel cap before you fill up Warning If you fill up with the wrong type of fuel it may cause an engine breakdown which is not covered by our new car warranty If this occurs you will be held responsible Always leave the car with at least half of a tank of fuel at the end of each trip as a courtesy for the next member There is a fine for leaving the car with less than 2 a tank of fuel refer to the MUA Copyright GreenShareCar Version 7 4 Page 8 of 16 We aim to p
5. rovide a clean car at all times If your GreenShareCar is not clean when you collect it both inside and out please notify Us immediately If the car cleaned we may authorise you to take it to a car wash just give us a call to get authorization We will credit your GreenShareCar account for a full clean inside and out just get a receipt and send it to info greensharecar com au needs to be Smoking is prohibited in GreenShareCars Smoking in a GreenShareCar will incur a fine and may result in termination of your membership Carrying pets is prohibited in GreenShareCars Members who carry pets in the car will be fined in addition to the cost of cleaning Copyright GreenShareCar Version 7 4 Page 9 of 16 Accidents Breakdowns Tolls amp Fines Accidents If you are involved in an accident do not admit fault If another vehicle is involved take note of the other vehicle s registration number the other drivers name adaress and license number and note down any witnesses details hen immediately notify us Note If possible take a photo of the damage to the GreenShareCar and other vehicles or damaged property and send it to us at info greensharecar com au Holler for a Marshall Breakdowns amp Flat Tyres If you have a mechanical problem with your car a flat tyre or a flat battery please pull over secure the Cor notify US immediately and call the 24 7 road
6. rtCard to the sensor on the driver s side bottom corner of the windscreen will lock or unlock the car doors Copyright GreenShareCar Version 7 4 Page 5 of 16 Before you drive off make sure to walk around the car and check for any damage This is to be done before you drive off to ensure that you won t be held responsible for any existing damage to the car i join today drive tomorrow T gt maeharecat If a vehicle is parked in the reserved parking bay when you return call us and tell us where you have left the car Failure to notify us will incur a fine refer to MUA If you leave the car parked in any location other than in its reserved parking bay and we receive a parking infringement or other fines we will pass these costs to you plus our administration fee refer to MUA Copyright GreenShareCar Version 7 4 Page 6 of 16 Office hours are 9 00AM 5 00PM Monday to Friday Our offices are closed on public holidays In emergencies you can always reach us at 1300 575 878 We are available for emergencies Probationary drivers are required to 24 7 365 days of the year If you supply their own P Plates These require assistance after hours on are to be clearly visible at all times weekends or on public holidays call 1300 575 878 and follow the prompts Before you call have the following information ready 1 Member name 2 Reservation times 3 Carregistration
7. side assistance 1 300 MARSHALL 1 300 627 742 Tell them you re driving a GreenShareCar you may also need to quote account number 925542 YOU MUST NOTIFY US TOLLWAY Toll Tags We have provided a toll tag in the car for your convenience We will invoice the cost of your usage to you aft the end of following month Fines amp Tickets You are liable for all traffic offence penalties that relate fo your booking including parking tickets speeding fines clamping fines bus lane fines and Compound charges YOU must report any such offences as soon as possible It is much cheaper if you pay parking tickets yourself If we receive a parking or traffic offence notice we will transfer liability to you and add an administration charge to your account refer to MUA Copyright GreenShareCar Version 7 4 Page 10 of 16 CA FS SVG CONAN You can always extend your booking if the vehicle has not already been booked by another member You can do so from the onboard computer or alternatively by calling GreenShareCar at 1300 575 878 during office hours Instructions for extending your reservation from within the vehicle are included at the end of this guide MOBILE ENABLED Phone Mess ages Green Login iPod If you are late you will be charged in late fees in accordance with the rates refer to the MUA Important If you are unable to extend your booking please notify
8. us at least 20 minutes prior to the end of your reservation as a courtesy to the next driver Copyright GreenShareCar Version 7 4 Page 11 of 16 AUTHORISED CARSHARE VEHICLES At the conclusion of your booking park the car in the reserved parking spot Ensure the car has at least 2 tank of fuel If our reserved bay is occupied by a non GreenShareCar vehicle park as close as possible and notify our office If possible please also take a photograph of the offending vehicle and send it in an email to info greensharecar com au along with the date and time that the bay was occupied Warning If you park in a permit zone clearway or in a metered car bay and the car receives a parking infringement you will be responsible for the payment Please check you have removed all your personal belongings from the car and remove any rubbish before you log out Close all the doors amp windows and turn off all lights and indicators Warning If you return the car with excessive mud on the exterior or leave rubbish in the interior of the vehicle and the next member reports it you will be charged with additional cleaning cost refer to the MUA In this event it s cheaper for you to have the car washed at your Cost greensharecar drive sMartcard When you are ready to conclude your booking lock the car by holding you SmartCard against the card reader on the windscreen This will automatically end
9. your reservation Copyright GreenShareCar Version 7 4 Page 12 of 16 Police If you are involved in a collision you should never admit faulf and should do the following Make sure the car is secure Turn on your hazard lights to make other drivers aware Inform the police immediately if anyone is injured or if there is a disagreement as to the facts Note down the car registrations names addresses and license numbers of any drivers involved Note down the names and addresses of any witnesses Note down a description of events together with a sketch diagram Call us on 1300 575 878 o 7900co0 We wil send you an incident report form which should be completed immediately and sent to us at info greensharecar com au You must also check the car at the beginning of each booking to ensure you are not held responsible for any damage caused by a previous member Copyright GreenShareCar Version 7 4 Page 13 of 16 The kind of damage The size and area of the damage Any paint damage that has occurred Which damaged panel or part is affected whether it is inside or out Remember to add if it s passenger or driver side If possible take a photo of the damage to the GreenShareCar and other vehicles or damaged property and send it to us at info greensharecar com au Copyright GreenShareCar Version 7 4 Page 14 of 16 Welcome tom 383 Kent St Car Park 24 Hours 7 Days www secureparking com au
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