AUSTAR User Manual
Contents
1. AUS3685_User_Manual Update_2 1 indd 1 13 04 10 11 58 AM Important Tuning Information The various channel numbers which apply to your system are The TV s AUSTAR channel is AV or Channel The video recorder s AUSTAR channel is AV or Channel The TV s video channel is Channel Installer to tick AV if appropriate and write in channel numbers by hand Connection method used The AUSTAR Customer Service Number is 132 432 When calling the AUSTAR Customer For Technical Enquiries say technical enquiries Service number the following phrases For Package Option Changes say change options will help get your enquiry directed through For Parental Control Assistance say parental control to the correct area of the business For On Screen Error Messages say error message Your AUSTAR Account Number is Your AUSTAR set top box model is tick box G3 ATLAS DI SMS IONE Your Parental Control PIN is TITAN FLINDERS OMEGA This manual is for information purposes only and is based in part on information provided by equipment manufacturers and other third parties The set top box can only be used in accordance with and subject to the terms of your written customer agreement with AUSTAR The equipment must not be2. on your AUSTAR remote control iBox The iSearch Banner will appear along the bottom of your screen leaving For further programming information press again A second window the the remainder of your screen in normal TV viewing mode see Figure 4 iBox will appear with more detailed programming information To return to normal AUSTAR TV viewing simply press AUSTAR on your AUSTAR remote e Using the and arrows on your AUSTAR remote control you can canal surf information on other channels e To see what s on NOW and NEXT use the and P arrows on your AUSTAR remote control e See a program you don t want to miss You can set reminders for programs on NEXT by pressing select e To go directly to the channel highlighted simply press select on your AUSTAR remote control when in NOW mode iBox To resume normal AUSTAR TV viewing simply press AUSTAR on your AUSTAR remote control The 7 30 Report 7 30 8 00 PM iSearch Banner Figure 4 2 AUSTAR User Manual AUSTAR TV Guide AUS3685_User_Manual Update_2 1 indd 12 13 04 10 11 58 AM AUSTAR TV setting reminders With so much on it s easy to forget or miss a great documentary movie music show or drama series To avoid disappointment we recommend you set yourself a reminder The reminder will appear as an on screen message just before the program is about to start You can set yourself a reminder through the on screen TV Guide 1 Access t
3. 1 indd 3 13 04 10 11 58 AM Standby to Power Up The Basics Volume You can begin watching AUSTAR as soon as the installer has connected AUSTAR recommends that you place the set top box volume to your system Simply ensure that you are on the correct TV channel as per 2 bars down from maximum and use your TV DVD remote control the mportant Tuning Information on the inside cover of this manual and to adjust volume level to suit To adjust the set top box volume use that your AUSTAR set top box is switched on as indicated by a green or red the vol vol buttons on your AUSTAR remote control light on the front of your set top box AIR AUSTAR Interactive Radio Now you are ready to experience a fascinating new world of AUSTAR also offers over 26 digital Radio Channels To access this service TV entertainment simply tune to Channel 830 and press the red button on your AUSTAR AUSTAR TV channel selection remote conn There are a variety of ways in which you can navigate through the AUSTAR TV channels that you have subscribed to Use the ch ch keys on your AUSTAR remote control Refer to the instructions on page 5 2 Use the numeric keypad on your AUSTAR remote control to key in the number of the AUSTAR TV channel you wish to watch 3 Use the a and w buttons on the front of your AUSTAR set top box 4 Channel surfing see page 12 The number within the display panel on the front of your set top box indicate
4. access this service turn to page 4 great benefits you ll be able to enjoy with your new digital technology On Screen TV Guide n Not all AIR channels are available in some building types As its name suggests this is your on screen 7 day TV Guide of what s on all AUSTAR s TV channels See what s on now and next on all channels up to 7 days in advance To access this service simply press tv guide on your AUSTAR remote control and follow the on screen instructions For more information turn to page 10 2 lt AUSTAR User Manual Quickstart AUS3685_User_Manual Update_2 1 indd 2 13 04 10 11 58 AM Need some more help using your AUSTAR Parental Control Channel 432 is AUSTAR s Help Channel available 24 hours a day 7 days Take charge of what your kids watch using our Parental Control a week Just press 432 on your remote control and you ll find some handy feature that allows you to block AUSTAR TV programs based hints and advice on how to get the most out of your AUSTAR on their classification Everything from using your remote control and the on screen TV Guide to For more information turn to page 18 checking your account online or ordering a BOX OFFICE movie is included Learn about the great features of MyStar and MyStar HD and also about the free interactive services that are 4 32 available for The Weather Channel and FOX SPORTS Help Channel Quickstart AUSTAR User Manual 23 AUS3685_User_Manual Update_2
5. removed relocated maintained interfered with disassembled or connections made to it without prior written authorisation from AUSTAR Electrical repairs to any AUSTAR equipment must only be undertaken by AUSTAR authorised service personnel repair agents or service centres We advise that you carefully study this manual before attempting to operate the set top box to ensure you use the equipment safely Particularly take note of the safety precautions on page iii To the fullest extent permitted by law AUSTAR excludes alll liability arising from inaccurate incomplete or out of date information or for any defect in the installation of the set top box or any other equipment even if arising through the negligence of AUSTAR its servants contractors or its agents The information set out in this manual may change without notice to you AUSTAR User Manual Important Tuning Information AUS3685_User_Manual Update_2 1 indd 1 13 04 10 11 58 AM AUSTAR User Manual Welcome to a whole new world of oniortainmeni D P R Remember Safety First To avoid the risk of electric shock or manage to your AUSTAR box DISCONNECT THE AUSTAR BOX FROM THE MAINS SUPPLY BEFORE YOU MOVE IT OR CONNECT OR DISCONNECT THE BOX TO OR FROM ANY OTHER EQUIPMENT Remember that contact with 240 Volt AC mains can be lethal or cause severe electric shock Never remove the box cover Should the box fail contact AUSTAR Custome
6. slot at any time see Your AUSTAR Smartcard section on page 21 Message Light indicates messages and decoder box functions RED Set top box in standby mode GREEN Normal operation ORANGE Flashes orange when remote control keys pressed or when there is an error or your connection please consult AUSTAR Customer Service NB This set top box operates within the range of 220 240 Volt AC 50Hz supplies DO NOT CONNECT IT TO DC MAINS If you are in any doubt about the supply of power to the AUSTAR box the lead between the box and the mains power supply the box plug AUSTAR Smartcard Slot 8 lt AUSTAR User Manual Your AUSTAR set top box AUS3685_User_Manual Update_2 1 indd 8 13 04 10 11 58 AM Your AUSTAR OMEGA set top box POWER used to power set top box on or leave in standby mode When powering on a green light is displayed When in standby the display panel will show a red light and the time 24 hr clock MENU takes you back to the AUSTAR ACTIVE menu at any time AV lt 4and gt use arrows to help you navigate through desired on screen options OK after using aw and P to highlight a required program option or AUSTAR interactive application option press OK to select that option NB OK on your AUSTAR set top box acts in a similar fashion to the select button on your AUSTAR remote control RESET if you are experiencing any
7. to most AUSTAR customers by pressing the blue button on your AUSTAR remote control while watching AUSTAR TV Closed Captions Closed Captioning is a service designed to enable the hearing impaired to enjoy AUSTAR Using captioning the audio portion of the programming is displayed as text on screen Closed Captioning is available on selected programs on selected channels Closed Captioned programs are denoted by CC symbol on the on screen TV and AUSTAR magazine To adjust your Closed Captions 1 Bring up the AUSTAR ACTIVE menu by pressing the active button on your AUSTAR remote control 2 Use the and W buttons to guide your on screen highlighter through the menu to Setup and then press select 3 A sub menu will appear on screen Use your and W buttons to highlight Closed Captions and press select 4 Use your and buttons to select your option and then press the select button to confirm your selection TIP Closed Captioning is available to most AUSTAR customers by pressing the yellow button on your AUSTAR remote control while watching AUSTAR TV The service can be deactivated by pressing the yellow button again AUS3685_User_Manual Update_2 1 indd 17 Your AUSTAR Equipment AUSTAR User Manual gt l 7 13 04 10 11 58 AM Your Parental Control PIN Your 4 digit Parental Control PIN controls access to your TV service This is particularly important for families with children as it
8. D ABN 93 068 104 530 Copyright of AUSTAR Entertainment Pty Ltd No part of this publication may be reproduced without the specific written permission of AUSTAR AUS3685 04 10 13 04 10 11 58 AM
9. IN 18 Changing your PIN 19 AIR AUSTAR Interactive Radio 4 Protecting BOX OFFICE purchases 20 Your AUSTAR Remote Control 5 Your AUSTAR Smartcard 21 Your AUSTAR set top box Troubleshooting 22 G3 ATLAS DIONE set top box 6 Symptoms Causes and Remedies TITAN FLINDERS set top box 7 SMS set box box 8 On Screen Error Messages 27 OMEGA set top box 9 What does that mean AUSTAR TV Guide 10 Your on screen TV Guide 10 Channel surfing 12 iSearch Banner iBox 12 Setting reminders 13 Planner 13 Contents AUSTAR User Manual gt l AUS3685_User_Manual Update_2 1 indd 1 13 04 10 11 58 AM Quickstart Welcome to AUSTAR To ensure you get the most out of your AUSTAR TV AIR AUSTAR Interactive Radio service using your set top box we have compiled this easy to follow user AUSTAR is proud to boast that we offer a complete entertainment service manual which takes you through step by step the basic functionality of not just TV Starter Pack includes over 26 uninterrupted digital radio your set top box We recommend you take the time to read this so that you channels dedicated to genres such as rock pop country dance classical can fully optimise your AUSTAR TV viewing experience jazz and the blues and includes popular stations such as ABC News Radio SBS and Triple J However we do understand that you re probably eager to get started so this Quickstart section will give a quick overview of some of the For more information on how to
10. TECTING BOX OFFICE PURCHASES To protect all BOX OFFICE purchases with your Parental Control PIN 1 Bring up the AUSTAR ACTIVE menu on screen by pressing the active button on your AUSTAR remote control Use the and w arrows to guide your on screen highlighter through the menu to Setup and then press select Use the 4 and arrows to highlight Parental Control and press select Highlight Box Office press select and enter your Parental Control PIN Highlight Purchase PIN and then press select Use the A and w buttons to select your option and then press the select button to confirm your selection see Figure 12 To remove Adults Only titles from display 1E Highlight Adult Options on the BOX OFFICE parental control menu and then press select Use the and W buttons to select your option and then press the select button to confirm see Figure 13 Figure 13 Figure 12 20 lt AUSTAR User Manual Your Parental Control PIN AUS3685_User_Manual Update_2 1 indd 20 13 04 10 11 58 AM Your AUSTAR Smartcard Your AUSTAR Smartcard essentially authorises your set top box to receive AUSTAR programming Therefore if your Smartcard has been removed or is not inserted correctly that authority will be denied and you will be unable to receive any AUSTAR channels It will not work in any other set top box For this reason you must not remove your AUSTAR Smartcard unle
11. d on screen options Smartcard we advise customers not to remove their Smartcard from this slot at any time see Your AUSTAR Smartcard section on page 21 AUSTAR AUS3685_User_Manual Update_2 1 indd 7 Smartcard Slot NB This set top box operates within the range of 220 240 Volt AC 50Hz supplies DO NOT CONNECT IT TO DC MAINS If you are in any doubt about the supply of power to the AUSTAR box the lead between the box and the mains power supply the box plug or your connection please consult AUSTAR Customer Service Your AUSTAR set top box AUSTAR User Manual gt 13 04 10 11 58 AM Your AUSTAR SMS set top box O used to power set top box on or leave in standby mode When powering on a green light is displayed When in standby the display panel will show a red light and the time 24 hr clock MENU takes you back to the AUSTAR ACTIVE menu at any time AV lt 4andP use arrows to help you navigate through desired on screen options RESET if you are experiencing any on screen difficulties or unusual symbols are flashing on the display panel for any length of time press and hold aw4 gt arrows and SELECT button all at once to automatically clear and reset the decoder box NB SELECT on your AUSTAR set top box acts in a similar fashion to the select button on your AUSTAR remote control Smartcard we advise customers not to remove their Smartcard from this
12. ect the correct time for your location You may at some stage need to alter the time yourself To set the clock 1 First bring up the AUSTAR ACTIVE menu by pressing the active button on your AUSTAR remote control 2 Use the and W arrows to guide your on screen highlighter through the menu to Setup and then press select 3 A sub menu will appear on screen Use your and W arrows to highlight Installation and press select 4 Use the amp and arrows to highlight Decoder and press select 5 Use the and arrows to highlight Time and press select 6 Use the and gt arrows to select your time zone and press select see Figure 7 Figure 7 NSW 12 15 23 Feb 2005 6 lt AUSTAR User Manual Your AUSTAR Equipment AUS3685_User_Manual Update_2 1 indd 16 13 04 10 11 58 AM Picture Display Your new set top box is able to adjust the way your program is displayed To adjust your Picture Display 1 Bring up the AUSTAR ACTIVE menu by pressing the active button on your AUSTAR remote control 2 Use the and buttons to guide your on screen highlighter through the menu to Setup and then press select 3 A sub menu will appear on screen Use your and W buttons to highlight Picture Display and press select 4 Use your and W buttons to select your option and then press the select button to confirm your selection TIP Picture Display is available
13. er forecasts morning noon and night forecasts a comprehensive rainfall update weather conditions and warnings plus much more And best of all it s tailored to your local area simply by entering your postcode with your AUSTAR remote HUMIDITY INDICATOR DEWPOINT QUEENSLAND EASTERN DISTRICTS LAST 5 OATS TEMPERATURE y 40 20 FRI SAT SUN MON TODAY NEXT 5 DAYS TEMPERATURE NORTHERN DISTRICT SUN 1S yy EEE e ER wo x ER 25 28 25 20 25 20 25 20 25 20 FRIIS ey SATI9 nm SUN 20 MON 21 TUE 22 25 28 25 28 gt 25 28 e l 25 28 25 28 C WARNINGS OTHER LOCATIONS SET MY WEATHER A mwnuw 0 OOS D PIRO A k Choose your news This 24 7 interactive news channel lets you choose which up to the minute news stories you want to watch from 8 different channels on display including Sky UK Sport Business Weather Showbiz and the headlines To access this service go to Sky News Channel 601 and press the red button sky METS Een J Sky Main News Press 1 5 t 4 hay tc T Sky Menu Should you vote in todays poll 2 News 3 Sport Press to vote Business 0 55 incl GST charged to phone bill AUS3685_User_Manual Update_2 1 indd 15 AUSTAR Interactive Services AUSTAR User Manual gt l 5 13 04 10 11 58 AM Your AUSTAR Equipment Your new set top box offers a number of features that enables you to personalise your AUSTAR experience Setting the Clock The AUSTAR installer should set the time to refl
14. eric keypad While watching TV these can change channels accordingly eg For channel 501 press 5 then 0 and then 1 in quick succession If in an Interactive TV application these buttons will have varying functionality AUS3685_User_Manual Update_2 1 indd 5 Your AUSTAR Remote Control AUSTAR User Manual gt 5 13 04 10 11 58 AM Your AUSTAR G3 ATLAS and DIONE set top box POWER used to power set top box on or leave in standby mode AV lt 4and gt use arrows to help you navigate through desired on screen options When powering on a green light is displayed When in standby the display panel will show a red light and the time 24 hr clock V V use to increase decrease volume through your decoder box MENU takes you to the AUSTAR ACTIVE menu P P use fo change channels RESET if you are experiencing any on screen difficulties or unusual symbols Smartcard we advise customers not to remove their Smartcard from this slot at any are flashing on the display panel for any length of time press RESET once to time see Your AUSTAR Smartcard section on page 21 automatically clear and reset the set top box OK after using aw and to highlight a required program option or AUSTAR interactive application option press OK to select that option NB OK on your AUSTAR decoder box acts in a similar fashion to the select button on your AUSTAR remote cont
15. hat your AUSTAR remote control is pointed directly at the set top box and that nothing is blocking the box s infra red window Check whether the remote light in the front display panel of your decoder box flashes when you press the keys if it does not the remote control batteries may be dead or inserted incorrectly Replace the batteries ensuring that they are inserted correctly and if the problem persists there may be a fault with the AUSTAR remote control or the set top box so contact AUSTAR Customer Service on 132 432 and say technical enquiry AUS3685_User_Manual Update_2 1 indd 25 Troubleshooting AUSTAR User Manual gt 2 5 13 04 10 11 58 AM Troubleshooting cont SYMPTOM POSSIBLE CAUSE SUGGESTED REMEDY There is no sound or poor sound on Your AUSTAR set top box Check that the volume and mute buttons on your AUSTAR remote control AUSTAR TV and AIR channels TV and or DVD may be muted have no effect on the sound level Double check all cabling is secure and correctly installed Menus or other text appeared on a A menu was displayed or the volume Do not use the menus or adjust the volume if you are watching an AUSTAR channel recorded AUSTAR channel or its sound key or mute used during recording while you are recording it as you record exactly what you see on screen and hear level fluctuated all the way through The front display panel shows Your set top box is currently being Wait until the message light goes out this ma
16. he On Screen TV Guide by pressing tv guide on your AUSTAR remote control 2 Highlight the genre you are interested in by using the and W buttons and press select then select your desired program using the dona buttons on your AUSTAR remote control 3 Press the select button on your AUSTAR remote control A small clock will appear in the Mini iBox at the bottom of the screen to indicate a reminder has been set see Figure 5 To cancel your reminder highlight the program and press select again 2 Some customers will be taken to the ACTIVE menu where you can use the A and buttons to highlight Planner and then press select To resume normal AUSTAR TV viewing simply press AUSTAR on your AUSTAR remote control 4 all channels TODAY 4 8 30PM 101 TVi Frasier 102 ABC 103 UKTV 104 SBS 105 Arena 106 Life 107 EXPO wv 108 Games Diagnosis Mur Totall Pots The Zac Jeo The Benny Hill The Bill Greek News Oprah Maury Povich Ground Force Shabby Chic Antiques Roadshow Martha Stewart Simply Quilts Reminder The clock should disappear a Frasier Pc cc 8 30 9 00 PM Mini Frasier has found happiness with Cassandra when he Planner iBox realises that Gabrielle has returned to the block Mea For a summary of all the reminders you have set refer to your e e s stat on screen Planner To access Planner 1 Press planner on your AUSTAR
17. ing AUSTAR User Manual gt 2 3 13 04 10 11 58 AM Troubleshooting cont SYMPTOM Unable to unlock or change the program which has triggered the parental block POSSIBLE CAUSE The censorship classification has not yet been changed to No Lock Able to see a program that should be blocked by parental lock The parental lock has not been set correctly or you have forgotten to reset it after viewing part of the program Set top box is showing the incorrect time Time zone is incorrectly set on your set top box A box with an exclamation mark headed E52 Message appears on screen Caused by interference with the signal reception Front display panel shows a channel number but the picture on the TV screen is black SUGGESTED REMEDY Follow the directions given on how to set up your parental blocking of programs as detailed in Parental Control section on page 18 If you have forgotten your PIN or are still experiencing difficulties contact AUSTAR Customer Service on 132 432 and say parental control Ensure that you have followed the directions given on how to set up your parental blocking of programs as detailed in Parental Control section on page 18 Follow the instructions detailed in the Setting the Clock section on page 16 to reset the set top box time zone accordingly Sometimes storms or heavy weather may interfere with the signal passing between the satellite and your receiving di
18. k that it is an AUSTAR Smartcard that it is not damaged and that you have inserted it the correct way round see page 21 for more detail This program has a parental lock on it To view the program you must use your PIN to override or change your classification setting for more detailed information on Parental Control and how to use your PIN see pages 18 20 MESSAGE EXPLANATION Service Unavailable or Channel is not currently available This is an optional channel program package For further information call AUSTAR Customer Service No signal displayed briefly followed by Searching for signal at XXXX MHz The channel number you have selected is not currently active or is not transmitting any program This may be a channel that is not broadcast 24 hours a day or it may be blocked Try another channel You are not allowed to receive this channel as it is not included in your subscription or your subscription for this channel has expired Your set top box has not been able to detect an AUSTAR signal This could also cause display changes on the front display panel of the decoder box Try using the RESET button see pages 6 9 before contacting AUSTAR Customer Service on 132 432 and say technical enquiry AUS3685_User_Manual Update_2 1 indd 27 On Screen Error Messages gt 27 AUSTAR User Manual 13 04 10 11 58 AM AUSTAR AUSTAR ENTERTAINMENT PTY LT
19. kay A box with an exclamation mark E16 MESSAGE appears on screen A box with an exclamation mark headed E04 MESSAGE appears on screen The following message is appearing on screen Press Select to unblock this program POSSIBLE CAUSE High speed microprocessors in the set top box make it warm so heat is normal That channel may not be available to you at this time or you could have been disconnected from your AUSTAR service see also On Screen Error messages on page 27 Your AUSTAR Smartcard is damaged or not properly inserted into the set top box A parental lock has been enabled which blocks reception of the program SUGGESTED REMEDY Ensure that the set top box is in a place where it has adequate ventilation Do not place on top of Hi Fi equipment or other equipment that is warm or hot to touch Some AUSTAR TV channels may not be currently active you may not be allowed to receive some channels as they are not included in your subscription or your subscription for a channel has expired Please check all this before assuming there is a technical problem Check that it is an AUSTAR Smartcard you are using that it is not damaged and that you have inserted it the correct way round see Your AUSTAR Smartcard section on page 21 Use your Parental Control PIN to unblock the channel see Parental Control section on page 18 AUS3685_User_Manual Update_2 1 indd 23 Troubleshoot
20. mote control Setting Favourite Channels Setting favourite channels enables you to have quick and easy access to the channels you love to watch Set favourite channels by pressing the tv guide button then press the green button and follow the instructions Once your favourite channels are set you can quickly jump between them whilst watching TV by pressing the green button on your AUSTAR remote control 4S movies THU 16TH 8 30 PM TODAY 4 402 MOVI 403 MOVX 404 M gt amp 8 30PM Just The Ticket 10 30 PM Before Sunrise 12 40 AM Escape Under Pressure 2 15 AM The Favor 3 55 AM Honest 5 55 AM 13 Gantry Row 7 35 AM Microcosmos v 8 55AM The Handmaid s Tale The Favor CD 2 15 3 55 AM Steve Parlavecchio Joseph Lindsey Three childhood friends living in New York turn to the life of gangsters 24 HRS iS PAGE UP el PAGE DOW AUS3685_User_Manual Update_2 1 indd 11 AUSTAR TV Guide AUSTAR User Manual gt l 13 04 10 11 58 AM AUSTAR On Screen TV Guide cont AUSTAR TV channel surfing iSearch Banner There is an alternative to the on screen TV Guide whereby you can keep AUSTAR provides programming information for what s on NOW and NEXT watching your AUSTAR TV and still surf to see what s on You can do this To access this information press on your AUSTAR remote control this using the iSearch Banner brings up the iSearch Banner with basic information To access the iSearch Banner press
21. n on your AUSTAR remote control To view the next 7 days programming continue to press the green button Use the red button to return back 24 hours to the present day See a program you don t want to miss You can set reminders see page 13 Use the button to access additional program information 3 all TODAY 101 TV1 tv guide View Programs By Channel CHANNEL All Channets Entertainment Movies Sport gt News amp Documentaries Kids amp Family Music Special interest Favourite Channels Figure 1 channels 4 8 30PM Frasier Diagnosis Mur 102 ABC Totaill Pots The Zac Jeo 103 UKTV The Bill The Benny Hill 104 SBS Greek News 105 Arena Oprah Maury Povich 106 Life Ground Force Shabby Chic 107 EXPO Antiques Roadshow v106Games Martha Stewart Simply Quilts Fr Figure 2 er has found happiness with Cassa that Gabrielle has returned to the gt 10 lt AUSTAR User Manual AUSTAR TV Guide AUS3685_User_Manual Update_2 1 indd 10 13 04 10 11 58 AM View Programs by Channel Figure 3 e Use the and P arrows on your AUSTAR remote control to see what s on a specific channel e Use the and arrows on your AUSTAR remote control to see what programs are coming up next on that channel e All other functionality is the same as Programs by Time view TIP To resume normal AUSTAR TV viewing simply press AUSTAR on your AUSTAR re
22. offers a level of parental control even when you are not around It can also be used to protect all BOX OFFICE purchases or to remove Adults Only titles from display AUSTAR s Parental Control feature allows parents to block programs based on their classifications rating refer to Figure 9 To set your desired level of Parental Control 1 Bring up the AUSTAR ACTIVE menu by pressing the active button on your AUSTAR remote control 2 Use the amp and wW arrows to guide your on screen highlighter through the menu to Setup and then press select 3 Use your and arrows to highlight the Parental Control function and press select see Figure 8 4 Highlight Classifications and press select then enter your 4 digit PIN using the number buttons on your AUSTAR remote control new customers always start with 1234 until they have created their own Parental Control PIN 5 Set your desired level of Parental Control according to the censorship classification by using the and W arrows and then pressing select see Figure 9 Figure 9 Figure 8 8 lt AUSTAR User Manual Your Parental Control PIN AUS3685_User_Manual Update_2 1 indd 18 13 04 10 11 58 AM When a program outside of your personalised Parental Control feature is Classification Suitability General Exhibition being aired on the AUSTAR channel you are tuned to a Parental Block message automatically appea
23. on screen difficulties or unusual symbols are flashing on the display panel for any length of time press and hold MENU button and 4 gt buttons for 5 seconds to automatically clear and reset the set top box Smartcard we advise customers not to remove their Smartcard from this slot at any time see Your AUSTAR Smartcard section on page 21 NB This set top box operates within the range of 220 240 Volt AC 50Hz supplies DO NOT CONNECT IT TO DC MAINS If you AUS3685_User_Manual Update_2 1 indd 9 are in any doubt about the supply of power to the AUSTAR box the lead between the box and the mains power supply the Send ack box plug or your connection please consult AUSTAR Customer Service Your AUSTAR set top box AUSTAR User Manual 9 13 04 10 11 58 AM AUSTAR On Screen TV Guide Your on screen TV Guide on the TV To access the AUSTAR on screen TV Guide simply press the tv guide button on your AUSTAR remote control You can view the TV Guide by time or by channel by using the 4 and P arrows to choose the time or channel tabs on the main menu Search all channels or programs by genre using the and W arrows and pressing select Figure 1 View Programs by Time Figure 2 Using the and W arrows on your AUSTAR remote control you can move up and down the channels list To see what s coming up use the and P arrows on your AUSTAR remote control To move to the next day press the green butto
24. r Service to arrange for the box s repair Don t open the cover and try to fix the box yourself If the box is dented or broken or if the power supply to the box appears to be erratic don t use the box and turn it off at the mains supply while you arrange for a replacement box Never allow anyone to push or pour anything into holes slots or any other opening in the box cover except the AUSTAR Smartcard Do not block the box s ventilation slots never stand it on soft furnishings or carpets Do not put anything on top of the AUSTAR box or put the box near anything which might spill onto it e g lighted candles or containers of liquids Only use a dry cloth when cleaning the box Do not place the box in an enclosed space or in unusually hot or damp conditions IF YOU ARE IN ANY DOUBT ABOUT THE SUPPLY OF POWER TO THE AUSTAR BOX THE LEAD BETWEEN THE BOX AND THE MAINS POWER SUPPLY THE BOX PLUG OR YOUR CONNECTION PLEASE CONSULT AUSTAR CUSTOMER SERVICE IIl lt AUSTAR User Manual Safety AUS3685_User_Manual Update_2 1 indd 3 13 04 10 11 58 AM Contents Important Tuning Information i AUSTAR Interactive Services 14 Welcome ii AUSTAR ACTIVE Menu 14 Safety ii Your AUSTAR Equipment 16 Your AUSTAR set top box Quickstart 2 Setting the clock 16 Standby to Power Up 4 Picture Display 17 The Basics 4 Closed Captions 7 AUSTAR TV channel selection 4 Your Parental Control PIN 18 Voluine 4 Setting your P
25. remote control Figure 5 AUSTAR TV Guide AUSTAR User Manual gt l 3 AUS3685_User_Manual Update_2 1 indd 13 13 04 10 11 58 AM AUSTAR Interactive Services AUSTAR offers a number of innovative Interactive Services Most of them can be accessed through AUSTAR s ACTIVE menu see Figure 6 To access the AUSTAR ACTIVE menu 1 Press the active button on your AUSTAR remote i TV Guide control Use the and W arrows to guide your on screen Danae highlighter through the menu Once the option that you want is Box Office cai Sky News Active highlighted press the select button on your AUSTAR Weather Active remote control Air Setup Interactive applications that can be found within the AUSTAR ACTIVE Help menu include TV Guide Planner Box Office Sky News Active Weather Active Games Air Setup and Help Particular channels have a Press Red icon on screen This indicates that there is an interactive service available for example Sport s ACTIVE and Viewer s Choice TIP If you get stuck or lost in an ACTIVE menu that you don t Figure 6 recognise press back to return to the main menu Some ACTIVE applications are not available in some building types 4 AUSTAR User Manual AUSTAR Interactive Services AUS3685_User_Manual Update_2 1 indd 14 13 04 10 11 58 AM Trust the weather While watching The Weather Channel 603 press the red button to launch Weather Active It will allow you to access 10 day weath
26. rol AUSTAR Smartcard Slot POWER MAIL ERROR RADIO ON LINE NB This set top box operates within the range of 220 240 Volt AC 50Hz supplies DO NOT CONNECT IT TO DC MAINS If you are in any doubt about the supply of power to the AUSTAR box the lead between the box and the mains power supply the box plug or your connection please consult AUSTAR Customer Service 6 lt AUSTAR User Manual Your AUSTAR set top box AUS3685_User_Manual Update_2 1 indd 6 13 04 10 11 58 AM Your AUSTAR TITAN and FLINDERS set top box POWER used to power set top box on or leave in standby mode When powering on a green light is displayed When in standby the display panel will show a red light and the time 24 hr clock MENU takes you to the AUSTAR ACTIVE menu V V use to increase decrease volume through your set top box P P use to change channels OK after using aw and P to highlight a required program option or AUSTAR interactive application option press OK to select that option NB OK on your AUSTAR set top box acts in a similar fashion to the select button on your AUSTAR remote control RESET if you are experiencing any on screen difficulties or unusual symbols are flashing on the display panel for any length of time press RESET once to automatically clear and reset the set top box AV lt 4and gt use arrows to help you navigate through desire
27. rs on your screen in place of that program PG Parental Guidance recommended for For example if you have set your censorship classification at rated persons under 15 yrs programs Figure 10 only programs of or lesser classification ie Recommended for mature audiences Fal and A programs can be viewed unless your 4 digit Parental Control BA 15 yrs and over PIN is entered This can only be unlocked by entering your correct 4 digit Restrictions apply to persons under 15 yrs Restricted to Adults 18 yrs and older Parental Control PIN That particular program will then remain unlocked until it is finished even if you change channels Please note all other blocked Figure 10 programs will remain locked The parental lock can be reactivated by going to standby mode on your AUSTAR set top box To change your PIN 1 Highlight the Change PIN message on your Parental Control menu see Figure 11 2 Key in your new PIN 3 Key in your new PIN again to confirm it it might also be an idea to write it down but make sure you keep it in a secure place N B If you forget your PIN please contact AUSTAR Customer Service on 132 432 and say parental control Appropriate identification will be required Figure 11 Your Parental Control PIN AUSTAR User Manual gt l 9 AUS3685_User_Manual Update_2 1 indd 19 13 04 10 11 58 AM Your Parental Control PIN cont PRO
28. s the channel number for the channel you re currently watching TIP The back button allows you to flick between the last 2 channels you watched Not all AIR channels are available in some buildings A AUSTAR User Manual Standby to Power Up AUS3685_User_Manual Update_2 1 indd 4 13 04 10 11 58 AM Your AUSTAR Remote Control 1 0 Power ON Standby switches between on and standby mode C AUSTAR When in an Interactive TV application this button will take you back to the last AUSTAR TV channel you were watching 2 This button launches AIR AUSTAR Interactive Radio Note with SMS amp Omega decoder boxes this button launches the AUSTAR ACTIVE menu where you can use A W buttons see 12 a to navigate your way to the AIR application tv guide This button launches the AUSTAR TV Guide use AW 4P buttons see 12 and the coloured buttons to navigate planner This button launches PLANNER where you can view a list of all the reminders you ve set to ensure you don t miss your favourite show Note with SMS amp Omega set top boxes this button launches the AUSTAR ACTIVE menu where you can use A W buttons see 12 to navigate to the PLANNER application active This button launches the AUSTAR ACTIVE menu box office This button launches the BOX OFFICE Guide where you can view what movies are showing and coming up This is where you can purchase a BOX OFFICE e
29. sh Use the RESET button see pages 6 9 If problems persists contact AUSTAR Customer Service on 132 432 and say error message Check you are on the correct channel on your TV or DVD Reset the set top box as detailed in pages 6 9 24 AUSTAR User Manual Troubleshooting AUS3685_User_Manual Update_2 1 indd 24 13 04 10 11 58 AM SYMPTOM Current time shown in the TV Guide is incorrect the programs do not start at the time shown Front display panel shows the time and the picture on the TV screen is black Front display panel is showing a channel number but the TV has an information bar on an otherwise blank screen Unable to operate the set top box at all using the AUSTAR remote control POSSIBLE CAUSE Your set top box has not been installed correctly for the time zone in your location The set top box is in standby mode Your set top box may be undergoing a remotely activated self service update The AUSTAR remote control is not functioning properly SUGGESTED REMEDY Use RESET button see pages 6 9 If reset fails to remedy the problem follow the instructions detailed in the Setting the Clock section on page 16 to reset the set top box time zone accordingly Press the power button on your AUSTAR remote control or on the front of your set top box Use RESET button see pages 6 9 If problem persists contact AUSTAR Customer Service on 132 432 and say technical enquiry Ensure t
30. ss instructed to do so by an AUSTAR representative INSERT THIS SIDE UP Anti Piracy Hotline In our campaign to crack down on piracy we have an anti piracy Hotline IMPORTANT 1 Do not bend viewing card 2 Do not remove and re insert card unnecessarily 3 Never submerge card in liquid or use any cleaning fluids on it 4 irdeto Access any and all modifications prohibited and prosecutable z _ Winner of AUSTAR for School s SmartCard Design Competition Coen Townson Year 4 Sh with an illustration of what inspires him AUSTAR All things Australian especially the for schools animals on Animal Planet If you have reason to believe an individual is unlawfully receiving AUSTAR TV you should anonymously report them to the hotline Remember piracy increases the costs for all subscribers Piracy Hotline 1800 428 888 0002 7979 723 Your AUSTAR Smartcard AUSTAR User Manual gt 21 AUS3685_User_Manual Update_2 1 indd 21 13 04 10 11 58 AM Troubleshooting Before contacting AUSTAR Customer Service we recommend that you review these quick tips to see if you can resolve any issues Should you experience any difficulties or see an unusual symbol on the display panel of your set top box for any length of time press the RESET button see pages 6 9 on your set top box and this will automatically clear and reset the set top box so that you can start again SYMPTOM Nothing is showing on the front display panel of the se
31. t top box Front display panel shows a channel number but the picture on the TV screen is fuzzy or slightly out of focus TV is only showing AUSTAR TV channels Front display panel channel numbers change but the picture on the TV remains the same POSSIBLE CAUSE Set top box not receiving mains power TV or DVD may not be tuned in correctly Free to air antenna system has been disconnected or is faulty or storm activity has damaged equipment TV or DVD may not be tuned in correctly to AUSTAR channel SUGGESTED REMEDY Ensure all leads are securely plugged in and all power is switched on If nothing lights up on the front display panel of the decoder box still there may be a problem with the mains supply Check that the power point you are using has power If the problem persists it may be the mains lead for the set top box itself that is faulty or the plug Check you are on the correct channel on your TV or DVD Adjust the TV or DVD tuning Follow the instruction detailed in your TV or DVD manufacturer s manual Double check all cabling is secure and correctly installed Check the channel settings under Important Tuning Information on inside front cover and ensure that both the TV and DVD are tuned to the correct channels 22 AUSTAR User Manual AUS3685_User_Manual Update_2 1 indd 22 Troubleshooting 13 04 10 11 58 AM SYMPTOM Set top box feels hot even though the picture on the TV is o
32. vent setup This button launches the SET UP menu where you can customise your parental settings including your PIN Note with SMS amp Omega set top boxes this button launches the AUSTAR ACTIVE menu where you can use A W buttons see 12 to navigate to the SET UP menu i Pressing this button while watching TV launches the iSearch Banner where you can obtain more specific program information When is again pressed it will launch the iBox which provides a more detailed program description O O09 OOO vol vol Use these buttons to increase decrease volume through your set top box ch ch Use these buttons to surf channels Av lt gt Use these buttons to help you navigate through the TV Guide iSearch Banner iBox and Interactive TV applications select When in an Interactive TV application pressing select confirms your request mute Press Mute to suppress sound and again to restore to previous volume level back Pressing this button while watching TV takes you back to the last TV channel you were watching When in an Interactive TV application this button takes you to the previous screen help This button takes you to the AUSTAR ACTIVE menu where you can use A W buttons to move your on screen highlighter through the help options coloured buttons The coloured buttons in an Interactive TV application will have varying functionality num
33. y take up to 20 minutes if the set top incomplete numbers enhanced with new software box is being enhanced with new software upgrades upgrades Licensing This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorised by Macrovision and is intended for home and other limited pay per view uses only unless otherwise authorised by Macrovision Reverse engineering or disassembly is prohibited Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories 2 6 lt AUSTAR User Manual Troubleshooting AUS3685_User_Manual Update_2 1 indd 26 13 04 10 11 58 AM On Screen Error Messages If there is an on screen message displayed on your TV which is not shown here please check the Troubleshooting section on pages 22 26 before contacting AUSTAR Customer Service on 132 432 and say error message MESSAGE EXPLANATION Please re insert your Smartcard Checking Card Smartcard needs updating and or Please re insert Card Press Select to unlock program Your set top box is tuned into an AUSTAR channel but you need to correctly insert your AUSTAR Smartcard to view this channel Your set top box is checking your AUSTAR Smartcard this may take up to 30 seconds There is a problem with your card Double chec
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