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1. 43 PERFORMING A FULL SYSTEM SCAN 1 322225 64 aaa SD Ug ey RN RR XX EE EE EE 2S DENN ERR FEE SD ENS N NK Rak ku RE 43 PERFORMING A CUSTOM SCANS 44 PERFORMING MEMORY SCAN RESP uiaiia iiihana baia 44 PERFORMING BOOT TIME SCAN sis 44 jl c 44 QUICK HEAL MENUS cc 45 gcc 45 45 INTERNET SETTINGS e 46 REGISTRY RESTORE 47 5 0 47 PASSWORD PROTECTIO
2. USB Drive Protection Quick Heal Internet Security safeguards your USB devices from autorun malwares Autorun feature of the removable drive is one of the mediums for malwares to gain access into the system The USB Drive Protection feature prevents autorun malwares from using your removable device as an infection spreading medium Securing the removable drive also ensures that the drive if connected to an infected system cannot be used for spreading autorun malwares on other system To safeguard removable drives please perform the following steps Click Tools gt USB Drive Protection from the Dashboard 2 removable drives plugged into your system will be listed in the Select a removable drive drop down box Select the drive and click Secure Removable Drive button 3 drive will be secured against autorun malwares when used in other systems A Although Quick Heal recommends that you keep the autorun feature of your USB drive disabled but if you wish to enable lt the Autorun feature of the USB drive just follow the steps mentioned earlier and in Step 2 click Un secure Removable Drive button to enable autorun on your USB drive Insert the same removable drive for un secure that has been secured using Quick Heal Internet Security System Explorer This tool provides all important information related to your computer such as running process installed BHO s toolbars installed in Internet Explorer installed Acti
3. Quick Heal Internet Security 2011 Copyright and Trademarks Copyright 1993 2010 Quick Heal All Rights Reserved All rights are reserved by Quick Heal Technologies P Ltd No part of this software may be reproduced duplicated or modified in any form or incorporated into any information retrieval system electronic or any other or transmitted in any form without prior permission of Quick Heal Technologies P Ltd 603 Mayfair Towers II Wakdewadi Shivajinagar Pune 411005 India Marketing distribution or use by anyone barring the people authorized by Quick Heal Technologies P Ltd is liable to legal prosecution Trademarks Quick Heal and DNAScan are registered trademarks of Quick Heal Technologies P Ltd Microsoft MSN Windows and Windows Logo are trademarks of Microsoft Corporation Vade Retro is registered trademark of Goto Software France All brand names and product names used in this manual may be trademarks registered trademarks or trade names of their respective companies Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 End User License Agreement Quick Heal Internet Security License Agreement IMPORTANT PLEASE READ THIS USER LICENSE AGREEMENT CAREFULLY BEFORE USING THIS SOFTWARE BY USING THIS SOFTWARE OR BY CLICKING THE I AGREE BUTTON OR LOADING THE QUICK HEAL S SOFTWARE IN ANY WAY YOU ACKNOWLEDGE AND ADMIT THAT YOU HAVE READ UNDERSTOOD AND AGREED TO ALL THE TERMS A
4. 4 You can also exclude a website from being blocked despite being in the blocked category by adding it to the exclusion list For example if you have blocked the Socia Networking amp Chat category but you still want to provide access to Facebook you can do so by using the Exclude option Click Exclude Enter the URL of the website whose access does not need to be blocked and click Add Click OK to save the changes Similarly if a website in the exclusion list is to be removed just highlight the desired URL and click Remove button Click Remove All to delete all the URLs in the list 5 Click OK Save Changes to save the newly modified settings Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Restrict access to particular website Sometimes parents are concerned about specific websites more than the categories of websites Parental Control in Quick Heal Internet Security provides an option called Restrict access to particular website that allows you to block specific websites that you feel is unsuitable for your kids To restrict access to a particular website please perform the following steps Select the option Restrict access to particular website This activates the Block List button Click Block List Enter the URL of the website to be blocked and click Add Repeat this step if you wish to block more websites If you have added an incorrect website you can del
5. 3 The offline activation screen appears You can note down the offline activation URL and Installation Number or dick Copy to clipboard Upon clicking Copy to clipboard the offline activation URL and the 12 digit Installation Number will be copied to the windows clipboard You can open a document and directly paste this information into the document e A valid email address A lt license gt key file will be generated upon successful completion of offline activation This file will be sent to the email address provided by you You should ensure the correctness of the email address provided Visiting and filling offline registration web form using some other PC having Internet connection You must visit the offline activation page www quickheal com actinfo htm and perform the following steps 1 Click the hyperlink Click here to proceed to Step 1 2 Enter the Product Key and Installation Number and click Submit 3 Enter the details requested on the screen The fields with a are mandatory fields Click Submit upon completion Receiving lt license gt key file You can download the lt license gt key from the Acknowledgement screen upon successful completion of offline activation The downloaded license key file can be transferred to the PC on which Quick Heal Internet Security is installed using a removable media The license key file is also sent as an attachment to the email address provided You can download the file from the
6. Windows Vista e 1 GHz Pentium or compatible processor 512 Windows 7 e 1 GHz Pentium or compatible processor For 32 bit 512 MB RAM For 64 bit 1 GB RAM e requirement is applicable both 32 bit 64 bit operating systems unless specifically mentioned requirement is applicable to all flavors of the operating system e requirements provided are minimum system requirements Quick Heal recommends system with higher configuration than the minimum requirements to obtain best results the latest system requirements visit www quickheal com Clients that support email scan The POP3 email clients that support the email scanning feature are as follows Microsoft Outlook Express 5 5 and above e Microsoft Outlook 2000 and above e Netscape Messenger 4 and above Eudora 5 and above e IncrediMail e Windows Mail Clients that do not support email scan The POP3 email clients and network protocols that do not support the email scanning feature are as follows e AOL POP3s with Secure Sockets Layer SSL Web based email such as Hotmail and Yahoo Mail e Lotus Notes Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Installing Quick Heal Internet Security SSL connections not supported Email Protection does not support encrypted email connections that use Secure Sockets Layer SSL If SSL connections are
7. exploit vulnerabilities of mail clients Enabling this option will block emails which contain vulnerability like MIME IFRAME etc Un checking of this feature disables the blocking of emails that are crafted to exploit vulnerability By default this feature is checked or enabled Enable attachment control Checking this feature enables attachment control that allows you to customize blocking of email attachments with specific extensions or all extensions Un checking this feature does not provide you with the option to customize the type of mail attachments that can enter your mailbox By default this feature is disabled When enabled it provides the following options Block all attachments Selecting this option blocks all types of attachments in emails Block user specified attachments Selecting this option allows you to customize the type of email attachments you can receive and block If this option is selected Configure button is activated Click Configure and configuration dialog appears Perform the following steps to block specific extensions 1 If you wish to block the extensions mentioned in the list just retain the ones you want to block and delete all other extensions using the Delete button If you wish to configure default extensions for blocking then click Default button 2 If the desired extension is not in the list enter the extension and click Add button Perform the previous step again to configure 3 Click OK
8. 2011 Quick Heal Menus About Quick Heal Internet Security About section provides following information e Quick Heal Internet Security Version e License details License validity Following buttons are also available in About Section Renew Now Renew Now allows you to renew your existing subscription License Details License Information and End User License Agreement EULA are available under this section Update License Details This feature is pretty useful to synchronize your existing License information with Quick Heal Activation Server e g Suppose you wish to renew your existing subscription and you do not know how to renew it or facing problem during renewal You can call Quick Heal Support team provide your Product key and Renewal Code Quick Heal Support team will renew your copy You just need to follow the below given steps 1 connected to Internet 2 Click Update License Details 3 Click Continue to update your existing subscription Print License Details Click Print License Details to print the existing subscription information Update Now allows you to update you re the virus database of Quick Heal Internet Security Update Now Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Updating Quick Heal Internet Security Chapter Updating Quick Heal Internet Security Updates for Quick Heal Internet Security are posted regularly on its website contai
9. Automatic Update by Clicking the ON OFF button Configuring Automatic Update Show update notification window By default this feature is enabled This ensures that a notification pops up after each update of Quick Heal Internet Security To disable this feature just uncheck the checkbox and click Save Changes Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Select the update mode Download from By default this option is selected This option downloads the updates to your Internet system from the Quick Heal server Pick update files Select this option if you want to pick the updates from a local folder or a from the specified network folder location Select this option if you want to save a copy of the updates downloaded to your local folder or network folder Copy update files to specified location Internet Settings If you are using a proxy server on your network or using Socks Version 4 amp 5 network then you need to enter the IP address or domain name and port of the proxy SOCKS V4 amp SOCKS V5 server in Internet settings Username amp Password credentials are mandatory for login Following Quick Heal modules requires these changes Registration Wizard e Quick Update Messenger To enable and configure HTTP proxy settings 1 Click Settings gt Internet Settings on the Dashboard 2 Choose HTTP Proxy Socks V 4 or SOCKS V 5 as per your se
10. Check Download from Internet Security Internet Centre Ensure that the Internet connection is active and then click Next to initiate the update procedure Quick Update connects to the Quick Heal site downloads the appropriate upgrade files for your copy of Quick Heal and applies it thereafter to your copy thus updating it to the latest available update file Qr dw xU NE Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Updating Quick Heal Internet Security Updating Quick Heal Internet Security with definition files If you already have the upgraded definition file with you you can upgrade Quick Heal Internet Security without connecting to the Internet It is specifically useful for Network environments with more than one PC You are not required to download the upgrade file from the internet on all the PCs within the network using Quick Heal To update Quick Heal Internet Security through definition file Click Start gt Programs gt Quick Heal Internet Security gt Quick Update Follow the instructions and click Next button Click Pick from specified path Click File to locate the definition file Provide the index file for the definition i e Index dat Click Next OV Oh Ee Quick Update picks up the definition file from the designated path verifies its applicability on the installed version and upgrades your copy of Quick Heal Internet Security accordingly Update Guideline
11. Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Phishing Protection Quick Heal Internet Security prevents you from accessing phishing and fraudulent websites Phishing is a fraudulent attempt usually made through email to steal your personal information Quick Heal AntiPhishing automatically scans all accessed web pages for fraudulent activity protecting you against any phishing attack as you surf the Internet It also prevents identity theft by blocking phishing websites so you can do online shopping banking and website surfing safely Phishing is generally attempted through emails It usually appear to come from a well known organization and ask for your personal information such as credit card number social security number account number or password Many times phishing attempts appear to come from sites banks services and companies with which you do not even have an account In order for Internet criminals to successfully phish your personal information they must get you to go from an email to a website Phishing emails will almost always tell you to click a link that takes you to a site where your personal information is requested Legitimate organizations would never request this information of you via email Phishing Protection in Quick Heal Internet Security can be accessed by clicking Internet amp Network from the Dashboard Click the button to either enable or disable Phishing Protection feature B
12. ONLINE WITH INTERNET CONNECTION ON THE SAME 19 RENEWING OFFLINE USING INTERNET CONNECTION ON SOME OTHER 1 1 1 19 USING QUICK HEAL INTERNET SECURITY svissviessacsissetiaissicitscvenvensaisntivaneuvssivanressdsinaracsenetncetisiveslti 21 ABOUT QUICK HEAL 25 kac a DRAN eat adana 21 RIGHT SHELE MENU OPTIONS 0 ga Ca rei va c va Fa s Vd iaa KY od a VE a ES ra a rk rU E v D a Da a D ra a PE 24 QUICK HEAL PROTECTION CENTER ces 25 FILES amp FOLDERS M 26 EMATES 34 39 EXTERNAL DRIVES amp DEVICES 5s 225 5 52 nias es ma eR S SO DS QRRRRRRATIRPSARATERARAOD 42 QUICK 43 c e
13. Quick Heal Internet Security memory scanner detects a boot or partition virus in your system then it will recommend you to boot your system using a clean bootable disk and scan it using Quick Heal Emergency disk to clean the virus Responding to virus found alerts from Virus Protection Quick Heal Internet Security Virus Protection continuously scans your system for viruses in the background as you work By default Virus Protection repairs the infected files automatically You will also get a prompt after the action is taken by Quick Heal Internet Security Virus Protection Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Technical Support Technical Support Quick Heal provides extensive technical support for registered users It is recommended that you have all the necessary details with you during the call to receive efficient support from Quick Heal support executives When is the best time to call Quick Heal Technologies P Ltd provides technical support between 9 30 AM and 9 30 PM IST Indian Standard time Which number to call Quick Heal users can call 91 927 22 33 000 Quick Heal users in India can also call the Toll Free support number 1800 233 3733 Details that will be necessary during the call Product Key that is included in the boxed version of the products If the product is purchased online then the Product Key can be obtained from the email confirming the order e Informati
14. address in this form Click Submit Receiving license key file You can download the license key from the Acknowledgement screen upon successful completion of offline renewal downloaded license key file can be transferred to the PC on which Quick Heal Internet Security is installed using a removable media The license key file is also sent as an attachment to the email address You can download the file from the email to a removable media and transfer it to the PC on which Quick Heal Internet Security is installed Renewing Quick Heal Internet Security using the newly obtained license key file Once the license key file is transferred to the PC having Quick Heal Internet Security please perform the following steps Click Start gt Programs gt Quick Heal Internet Security gt Quick Heal Internet Security If Quick Heal Internet Security has expired then click Renew Now on the Quick Heal dashboard If Quick Heal Internet Security has not expired then click Help About and click Renew Now 3 Internet connection required screen appears Click Renew Offline The offline renewal details screen appears Click Browse to locate the path where the lt license gt key is stored and click Next to continue 5 The copy of Quick Heal Internet Security will be renewed and the renewed validity of Quick Heal Internet Security will be displayed Click Finish to close the Registration Wizard Quick Heal
15. and click the Quick Heal White List button in case of MS Outlook In case of Eudora highlight the mail and click Edit gt Message Plug ins gt Quick Heal White List AntiSpam plugin feature will only work with Eudora and MS Outlook email clients In case of MS Outlook for 64 bit operating systems the AntiSpam plugin feature will only work if a 64 bit MS Outlook is installed on your system Also Enable Black List and Enable White List have to be checked under Options gt AntiSpam If you have exported or saved AntiSpam data and wish to use the same You import the existing list using this feature If you are having AntiSpam data configured in AntiSpam and planning to uninstall Quick Heal Internet Security It is recommended that you export save your existing AntiSpam configuration using this feature You can reuse the same data after re installation of Quick Heal Internet Security User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Internet amp Network Internet amp Network option in the Protection Center of the Dashboard allows you to customize the settings that concern the protection of your system from malicious files that can sneak into your system during online activities like banking shopping surfing etc It allows you to configure the following settings Firewall Protection e Browsing Protection Malware Protection Phishing Protection e Parental Control Firewall Prote
16. be passed through the SPAM filter Please configure such email address and domain for your regular contacts To add specific email address in the white list follow the below given steps Check Enable email white list and click Customize button 2 Enter the email address and click Add To edit the address highlight the email address on the list and click Edit 3 Click OK to save the changes To add specific domain in the white list follow the below given steps Check Enable email white list and click Customize button 2 Type the domain and click Add e g mytest com For editing an existing entry click Edit 3 Click OK to save the changes Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Enable AntiSpam plug in Import List Export List Quick Heal Technologies P Ltd This plugin is user friendly and will help the user to add email address to the Black List or White List just by a single click To add specific email address in the black list please perform the following step Highlight the mail and click the Quick Heal Black List button in case of MS Outlook In case of Eudora highlight the mail and click Edit gt Message Plug ins gt Quick Heal Black List The sender of the email will be added into Quick Heal Black List To add specific email address in the white list please perform the following step Highlight the mail
17. email to a removable media and transfer it to the PC on which Quick Heal Internet Security is installed Activating the Quick Heal Internet Security installation using newly obtained license key file Once the license key file is transferred to the PC having Quick Heal Internet Security please perform the following steps Click Start gt Programs gt Quick Heal Internet Security gt Activate Quick Heal Internet Security 2 The Internet connection required screen appears Click Register Offline 3 The offline activation screen appears Click Browse to locate the path where the license key is stored and click Next to continue 4 The activation will be successfully completed Click Finish to close the Registration Wizard Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Registration Re activation and Renewal Re activation During the product validity period you might need to format the system or you might need to discontinue using Quick Heal Internet Security on the existing system to continue using it on another system In such cases you are advised to re activate Quick Heal Internet Security upon re installation The re activation process is similar to the activation process with just one exception You do not have to enter the complete personal details again Upon submitting the Product Key and Installation Number in case of offline re activation the details will be displayed
18. functionality is available by selecting Backup before repairing option under Scanner s settings How to launch Quarantine Files 1 Click Tools gt View Quarantine Files from the Dashboard You can perform the following tasks with the Quarantine feature Add Add a file to the Quarantine module Remove Delete a quarantine file Restore Delete all the Quarantine files Remove AII Restore a file from Quarantine to its original location Send You can send the quarantined file to our research lab for further analysis Select the file which you wish to submit and click Send Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus In the Quarantine feature when a suspicious file is selected and the Send button is clicked a prompt appears requesting permission to obtain your email address You also need to provide a reason for submitting the files Select from the following reasons Select this reason if you feel that a particular file in your system has been the cause of suspicious activity in the system Suspicious File Select this reason if Quick Heal has been able to detect the malicious file on your system during its scans but has not been able to repair the infection of the file Select this reason if a non malicious data file that you have been using and are aware of its function has been detected by Quick Heal as a malicious file File is un repairable False positive
19. it as a handbook of Quick Heal Internet Security We have ensured that all the details provided in this guide are completely updated with the latest developments in the shipping We have followed a certain set of conventions to prepare this guide The following are a list of conventions that are used in this document Anything highlighted in bold indicates that it is a Menu Title Window Title Checkbox Drop down Box Dialog Box Buttons Hyperlinks etc This symbol indicates additional information or important information about the topic being discussed The numbered list and the instruction mentioned in each numbered list indicate actions that you need to perform Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 About Quick Heal Internet Security About Quick Heal Internet Security Quick Heal Internet Security from Quick Heal Technologies provides complete protection to your system by eliminating Internet based malicious threats that can sneak into your system when you are browsing the Internet checking mails banking online shopping online chatting etc It also provides security against new and unknown threats with Quick Heal s renowned DNAScan Technology This improved security suite ensures that it has low system footprint thereby giving complete protection to your system without slowing it down AntiVirus and AntiSpyware The new and improved scan engine provides freedom from malic
20. nnn 65 UPDATING QUICK HEAL INTERNET SECURITY FROM INTERNET nennen nnn nnn nnne nnn nnn nnn 65 UPDATING QUICK HEAL INTERNET SECURITY WITH DEFINITION FILES eese eene nenne nnn nnne nn nnn nnn nnn 66 UPDATE GUIDELINES FOR NETWORK ENVIRONMENT nenne nnne nnne sais naa sana nea nn nn 66 eB ieR uDiU cT 67 CLEANING VIRUSES ENCOUNTERED DURING 5 nne nnne nnne nnne nnne nnne nnne nane nna nn 67 CLEANING VIRUS ENCOUNTERED IN MEMORY eese nnne nnne nnne n narra rana nna ana ana nn nn nn 68 CLEANING BACKDOOR TROJAN WORM AND MALWARES ENCOUNTERED IN MEMORY 68 TECHNICAL SUPPORT 2 raa UM Fond mE ANa PRIME UEM ERU aaae 69 CONTACT US ORE 70 Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Installing Quick Heal Internet Security Chapter Installing Quick Heal Internet Security Quick Heal Internet Security has a simple installation procedure During installation read each installation screen follow the instructions and then click Next to continue Quick Heal Internet Security should be installed on a virus free machine If
21. on those files that are prone to malicious behavior Creating exclusion list for virus protection 1 Click Tools gt Exclude File Extensions form the Dashboard 2 Enter the file extension that needs to be excluded from the Virus Protection scan and click Add 3 the added extension is incorrect then highlight the extension added in the list and click Remove to delete it from list 4 OK to save the list or click Cancel to exit without saving Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Reports Quick Heal Internet Security creates and maintains a detailed report of some important and frequently used features of Quick Heal Reports such as virus scan details update details changes in settings of the features etc are maintained The features of Quick Heal Internet Security for which the reports can be viewed are as follows Scanner e Registry Restore e Virus Protection Boot Time Scanner e Email Protection e AntiMalware Scanner Scan Scheduler e Firewall Protection e Quick Update Parental Control Memory Scan e 105 amp 1 5 e Phishing Protection e Browsing Protection The Reports window consists of Reports for frame on the left side that contains the list of features for which reports can be viewed To the right of the Reports for frame contains the list of records for a particular feature where each record contains a detailed report
22. the computer is infected by a virus use the Emergency CD to remove the viruses before installing Quick Heal Internet Security If the computer is not infected by viruses continue with the installation Quick Heal Internet Security setup will scan the computer s memory for viruses as a part of its installation process Getting Started Remember the following guidelines before installing Quick Heal Internet Security on the system e system with multiple anti virus software installed be hazardous for the system If any other anti virus software is installed on the system it needs to be un installed before proceeding with Quick Heal Internet Security installation Close all open programs before proceeding with Quick Heal Internet Security installation e Quick Heal Internet Security must be installed with administrative rights Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Installing Quick Heal Internet Security System Requirements To use Quick Heal Internet Security the system should meet the following minimum requirements e 1 GB of free Hard Disk Space e DVD ROM or CD ROM drive Internet connection to receive updates e Internet Explorer 6 or the latest browser Operating Systems Minimum Requirements Windows 2000 e 300 MHz Pentium or compatible processor 256 RAM Service Pack 3 Windows XP e 300 MHz Pentium or compatible processor 256 RAM e Service Pack 2
23. to save changes Trusted Email Clients Protection Trusted Email Clients Protection is by default configured to support most of the popularly used email clients like Eudora If your email client is different from the ones provided in the list then you can simply add the same in the trusted email client list Trusted Email Clients Protection feature in Quick Heal Internet Security can be accessed by clicking Emails from the Dashboard By default Trusted Email Clients Protection is enabled and is set to ON You can disable Trusted Email Clients Protection by clicking the button To add email client perform the following steps Click Emails gt Trusted Email Clients Protection from the Dashboard Click Browse and select the trusted client Click Add to add the email client into trusted email client list Click Save Changes IPSO PUES Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Spam Protection Spam Protection will block unwanted mails such as spam phishing and porn emails from reaching your inbox Spam Protection feature in Quick Heal Internet Security can be accessed by clicking Emails from the Dashboard By default Spam Protection is enabled and is set to ON You can disable Spam Protection by clicking the button Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center To customize Spam Protect
24. to sneak into your system when you are browsing the Internet or when you are perform to and fro transfer of files in the network External Drives amp Devices Allows you to configure settings that protect your system against malicious threats from external drives like CDs DVDs and USB based drives Quick Access Features deals with the frequently used features Quick Access Features are as follows News Provides you the latest bytes of information from Quick Heal Labs Scan Launches the scanner that scans the entire system user defined locations system memory and performs boot time scan Quick Heal Menus deals with configuring the general settings of Quick Heal tools for preventing virus infection and diagnosing the system reports of the activities of the features and access help and license details The following menus are available Settings Allows you to customize important settings of Quick Heal Internet Security Tools Provides access to important tools that can help you keep the system and its software protected Reports Provides detailed logs of important activity performed by Quick Heal Internet Security Help Provides vital information related to software and licensing information Also provides support related details Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Using Quick Heal Internet Security The features of the following buttons and settings are common irr
25. Click Start Cleaning to remove traces from the applications selected Upon completion click Close to exit Anti Rootkit Quick Heal Anti Rootkit is a program that proactively detects and cleans rootkits that are active in the system This program scans objects like running Processes Windows Registry and Files and Folders for any suspicious activity and detects the rootkits without any signatures It detects most of the existing rootkits and is designed to detect the upcoming rootkits and also provides the option to clean them It is recommended that Quick Heal Anti Rootkit should be used by person having certain knowledge of the operating system or with the help of Quick Heal Technical Support engineer Improper usage of this program could result in unstable system To Start Quick Heal Anti Rootkit from Quick Heal Internet Security 1 Click Tools gt Anti Rootkit from the Dashboard 2 A pop up appears that recommends closing all other applications before launching Anti Rootkit Using Quick Heal Anti Rootkit Start Quick Heal Anti Rootkit 2 In the left side of the main window click Start Scan 3 Quick Heal Anti Rootkit will start scanning your system for suspicious rootkit activity in running Processes windows registry and Files and Folders 4 After completing the scan result is displayed in three different tabs that will display hidden items in running Processes Windows Registry Files and Folders 5 You can now select and take ap
26. Dashboard Click Next Select Create Emergency CD click Next Bootable files required to make the CD bootable Select Operating System Installation CD option and insert the Operating CD Windows XP and Windows 2003 operating system CD only Select the CD Rom drive Click Next System files will be fetched from the installation CD Remove the Operating System Installation CD and insert a blank writable CD Select the CD Rom drive Click Next 10 Emergency CD will be created cee go x tU Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Start Quick Heal Anti Rootkit 2 In the left side of the main window click on Start Scan 3 Quick Heal Anti Rootkit will start scanning your system for suspicious rootkit activity in running Processes Windows Registry and Files and Folders 4 After completing the scan result is displayed in three different tabs that will display hidden items in running Processes Windows Registry and Files and Folders 5 You can now select and take appropriate action against each displayed threat Like you can terminate the rootkit process or rename the rootkit registry entry or files Step 3 Boot your system using Quick Heal Emergency 2 Quick Heal Emergency CD will automatically scan and clean the rootkits from your system during boot time scan Create Emergency CD You can create your own emergency bootable CD that wi
27. N p P 47 Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Table of Contents zuo agence M REPORT VIRUS RESTORE DEFAULT SETTINGS oc 49 HIJACK IRESTORE Em 49 ure deuil m c 51 aoaia anaiai aaa a aaa a aa aiaa a ariaa aiai 51 CREATE EMERGENCY aai iaiia 55 57 VIEW QUARANTINE FILES 58 USB DRIVE PROTECTION POSSE a 59 SYSTEM EXPLORER UPC PPP M P 59 WINDOWS 2 r e enem 60 EXCLUDE FIE EXTENSIONS 32 aeu s doc coa eer gv 60 hi ee 61 EE MEER 62 E 62 SSUPPOR REPRE EE TTE REDIERE 62 Deje 64 UPDATING QUICK HEAL INTERNET SECURITY 01 e eere aree enun nahm
28. ND CONDITIONS OF THIS USER LICENSE AGREEMENT IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW DO NOT USE THIS SOFTWARE IN ANY WAY AND PROMPTLY RETURN IT OR DELETE ALL THE COPIES OF THIS SOFTWARE IN YOUR POSSESSION This License is a legally enforceable contract between you as an individual assuming you are above 18 years or the Company or any legal entity that will be using the software hereinafter referred to as you or your for the sake of brevity referred to as the licensee and Quick Heal Technologies Private Ltd hereinafter referred as Quick Heal for the sake of brevity In consideration of payment of the License Fee which is a part of the price evidenced by the Receipt Quick Heal grants the Licensee a non exclusive and non transferable right Quick Heal reserves all rights not expressly granted and retains title and ownership of the Software including all subsequent copies in any media This Software and the accompanying written materials are the property of Quick Heal and are copyrighted Copying of the Software or the written material is expressly forbidden DO S amp DON TS You can e use one copy of the software on a single computer In case of multi user use the software only on the said number of systems as mentioned on the packaging one copy of the software solely for backup purpose install the software on a network provided you have a licensed of the software for each computer that
29. Quick Heal Internet Security will be renewed Click Finish to complete the renewal process A If you have purchased an additional renewal code then the renewal can be performed only after 10 days of the current renewal Renewing offline using Internet connection on some other PC If you do not have Internet connection on the system then Quick Heal Internet Security can be renewed by filling the renewal form on Quick Heal website by visiting the offline renewal page www quickheal co in offline renewal asp with any system having Internet connection For example Cyber cafe Offline renewal involves the following steps e Getting the details of Quick Heal Internet Security installation e X Visiting and filling offline renewal web form using some other PC having Internet connection e Receiving lt license gt key file e Renewing Quick Heal Internet Security using the newly obtained license key file Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Registration Re activation and Renewal Getting the details of Quick Heal Internet Security installation Before visiting the offline renewal page as mentioned earlier you should have the following details ready e Product Key and Installation Number These can be obtained from the Renewal form by performing the following steps 1 Click Start gt Programs gt Quick Heal Internet Security gt Quick Heal Internet Securit
30. Statistics Report Virus Statistics feature in Quick Heal Internet Security submits the virus detection statistics report generated during scans to Quick Heal Research Center Report Virus Statistics feature in Quick Heal Internet Security can be accessed by clicking Settings from the Dashboard Click the button to either enable or disable Report Virus Statistics feature By default Report Virus Statistics feature is enabled and set to ON Restore Default Settings Restore Default Settings changes all the modifications to settings and restores the default settings If you have customized the settings of Quick Heal Internet Security and feel that the protection of the system may have been compromised then you can bring back the protection to its default settings with the click of a single button This single click restores all default settings so that you don t have to remember all the configurations made To restore default settings please perform the following steps 1 Click Settings on the Dashboard 2 Inthe Restore Default Settings row click Default All Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Tools The tools available with Quick Heal Internet Security are as follows e Hijack Restore e Track Cleaner e Anti Rootkit e Create Emergency CD Launch AntiMalware e View Quarantine Files USB Drive Protection e System Explorer e Windows Spy e Exclude File Exte
31. Technologies P Ltd User Guide Quick Heal Internet Security 2011 Using Quick Heal Internet Security Chapter Using Quick Heal Internet Security Quick Heal Internet Security can be accessed from the desktop in any of the following ways e clicking Start gt Programs gt Quick Heal Internet Security gt Quick Heal Internet Security from the desktop e double clicking the Virus Protection icon on the system tray e right clicking the Virus Protection icon on the system tray and clicking Quick Heal Internet Security e By clicking Start gt Run typing Scanner and pressing the Enter key Quick Heal Internet Security with its all new Graphical User Interface GUI is designed with the focus to simplify the task of securing your PC The Main Window or the Dashboard will serve as the interface to all the features of Quick Heal Internet Security You can also access the Dashboard and certain features of Quick Heal Internet Security from the Windows system tray Quick Heal protects the entire system even with the default settings You can start Quick Heal Internet Security to check the status of Quick Heal protection to manually scan to view reports and update the product About Quick Heal Dashboard The dashboard is split into three sections They are Quick Heal Protection Center Quick Access Features Quick Heal Menus Quick Heal Protection Center provides indication of the security status o
32. You can just verify the details and complete the process Renewal Once Quick Heal Internet Security is activated it displays the expiry date This date indicates the period of validity of Quick Heal Internet Security Till this date your system will be constantly protected from all the latest malware Upon expiry you need to renew Quick Heal Internet Security by purchasing a renewal code You can renew Quick Heal Internet Security from Quick Heal website or from the nearest distributor or reseller You can renew Quick Heal Internet Security by any of the following methods e Online with Internet connection on the same e Offline with Internet connection on some other Renewing online with Internet connection on the same PC If your system has Internet connection then Quick Heal Internet Security can be renewed by performing the following steps Click Start gt Programs gt Quick Heal Internet Security gt Quick Heal Internet Security If Quick Heal Internet Security has expired then click Renew Now on the main window If Quick Heal Internet Security has not expired then click Help gt About and click Renew Now 3 The Renewal form opens The Product Key box is filled with the Product Key detail Enter the 20 digit Renewal Code in the Renewal Key box and click Next to continue The license information such as Current Expiry Date and New Expiry Date will be displayed for your confirmation Click Next to continue 6
33. a as collected above can be used for analyzing preventing and detecting the potential internet security risks publishing any type of data reports presentations on the trends collected sharing the data to create awareness with any organizations vendors Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 End User License Agreement DISCLAIMERS This software package is provided as such without warranty of any kind expressed or implied including but not limited to the implied warranties of merchantability and fitness of the package In no event will Quick Heal or its suppliers will be liable to you or anyone else for any damages arising directly indirectly or consequential including loss of data lost profits or any other damages of data property arising out of the use or inability to use this software package ever Quick Heal reserves the right to co operate with any legal process and may provide documents information related to your use of the Quick Heal s Software The disclaimers and limitations set forth above will apply regardless of whether you accept the software ALL MATTERS SUBJECTED TO PUNE INDIA JURISDICTION Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 About the Document About the Document This user guide covers all the information needed to install and use Quick Heal Internet Security on Windows desktop based operating systems You can use
34. after If this feature is un checked then it disables deletion of quarantine backup files and retains all the files The list of files in Quarantine will be listed below this feature View Files Click this button to view the files under Quarantine and Backup To know more refer View Quarantine Files Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Emails Emails option in the Protection Center of the Dashboard allows you to customize the settings that concern the protection of emails entering your mailbox It allows you to configure the following settings Email Protection e Trusted Email Clients Protection Spam Protection Email Protection Email Protection feature allows you to customize the action that needs to be taken when a malware is detected in mail The default settings are optimal and can provide the required protection to the mailbox from malicious mails Email Protection feature in Quick Heal Internet Security can be accessed by clicking Emails from the Dashboard By default Email Protection is enabled and is set to ON You can disable Email Protection by clicking the button Quick Heal recommends that you keep it enabled to secure your mailbox from any potential threats at any point of time You can customize Email Protection by clicking Emails gt Email Protection from the Dashboard The following options are available Virus found alert will
35. al Internet Security updates itself and finds new DNAScan suspected files in the Quarantine folder It sends new DNAScan suspicious quarantined files in an encrypted file format to Quick Heal research lab DNAScan feature in Quick Heal Internet Security can be accessed by clicking Files amp Folders from the Dashboard By default DNAScan is enabled and is set to ON You can disable DNAScan by clicking the button Quick Heal recommends that you keep it enabled to secure your system from any potential threats at any point of time IF DNAScan Protection is disabled then it will remain disabled during Scan Virus Protection and Email Scans Configuring the submission settings DNAScan suspected files can be submitted to research lab of Quick Heal through email Submission of the suspected files is at your liberty Submission of the DNAScan suspected files depend on the below mentioned settings Do not submit files Submit files This option does not let DNAScan submit the suspected files to Quick Heal research lab DNAScan suspected files can be submitted to Quick Heal research lab If Show notification while submitting files option is checked then Quick Heal prompts for permission before submission of samples to Quick Heal Research Lab If Show notification while submitting files option is not checked then Quick Heal submits the suspicious files without notifying you A Manual submission can be done through the Quarantine tool Quic
36. annot be further updated If the product is not regularly updated it will not protect your system against the latest threats Registered users will also get technical support through email You can register Quick Heal Internet Security by any of the following methods e Online with Internet connection on the same PC e Offline with Internet connection on some other Registering online with Internet connection on the same PC Click Start gt Programs gt Quick Heal Internet Security gt Activate Quick Heal Internet Security The Registration Wizard opens Enter the 20 digit Product Key and click Next to continue The Registration Information appears Enter details like Purchased From and Register for Click Next to continue Provide personal details like Name Email Address Contact Number Country State and City You can select the Country State and City in the drop down In case your State Province and City are not available in the list you can type the same in the respective boxes Click Next to continue 5 entered details will be displayed If any modifications are needed click Back and modify the concerned fields or click Next to continue 6 The activation progress screen appears displaying the progress of the activation 7 The activation will be successfully completed The expiry date is displayed Click Finish to close the Registration Wizard Bom ces Registering offline with Internet connection on some othe
37. ans which additionally can refine your request to schedule it to occur every two days or every three days instead Further you can also schedule the task to repeat at specific intervals To create a new schedule scan Click Files amp Folder gt Schedule Scan from the Dashboard The Schedule Scan wizard opens Click New Name your custom schedule scan under Scan Name For example My Scan Select Start at First Boot to schedule the scanner to scan at first boot of the day When you select Start at First Boot you don t have to specify the time of the day to start the scan Scan will take place only during the first boot no matter at what time you start the system Otherwise set the frequency and time at which you want to scan the system Most of the frequency options include additional options Every day s and Repeat scan after every that let you further refine your schedule scan Select the schedule scan priority from Low or High Set the additional options as necessary 5 Provide User Name and Password 6 Under Scan Settings you can specify specific items to be scanned action required to be taken if a virus is found and use of advance options while scanning By default setting has been set for adequate options for scanning 7 When you are done press Next 8 Click Add Folders 9 Select the Drives folder or multiple folders to be scanned and press OK You can configure Exclude Subfolder while scanning of a specific folder Th
38. be shown in case a virus is found in an email or attachment Display Alert Message will contain following information Display alert message e Virus Name e Sender Email Address Email Subject e Attachment Name Action Taken Select action to be performed when virus is found Repair Attempts to repair the malicious attachment If the attachment cannot be repaired then it will be deleted Delete Selecting this option will delete the infected attachment while downloading mails Backup before taking action Email Protection will keep a copy of infected email before disinfecting it Files that are stored in backup be restored by clicking Tools gt View Quarantine Files from the Dashboard Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Attachment Control Settings Block attachments Checking this feature enables blocking of attachment in emails with multiple with multiple extensions Worms commonly use multiple extensions Enabling this option will extensions block multiple extension attachments in incoming e mails It prevents infection from new worms and thus protects your system Un checking of this feature disables blocking of attachment in emails with multiple extensions By default this feature is checked or enabled Block emails Checking this feature enables blocking of emails whose sole purpose is to crafted to exploit vulnerability
39. being used then the emails are not protected by Email Protection Quick Heal Anti Rootkit Requirements This feature is not supported on 64 bit operating systems e requires minimum 256 MB RAM installed on system Quick Heal Self Protection This feature is not supported on Microsoft Windows 2000 Operating System Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Installing Quick Heal Internet Security How to install Quick Heal Internet Security To begin installation insert the Quick Heal Internet Security CD in the CD or DVD drive The autorun feature of the CD is enabled and it will automatically open a screen and provide a list of options Sometimes the CD or DVD Drive does not automatically start a CD when it is inserted In such case to start the installation please perform the following steps 1 Double click the My Computer or Computer icon on the Desktop 2 Right click CD ROM drive and select Explore option 3 Double click Autorun exe to start the installation Please perform the following steps for a successful installation of Quick Heal Internet Security Click Install Quick Heal Internet Security to initiate the installation process The installation wizard will perform a pre install virus scan of the system This pre install scan will scan the system memory for viruses During the pre install scan if a virus is found active in memory then a installer automaticall
40. can access the software over that network You cannot sublicense rent or lease any portion of the software debug decompile disassemble modify translate and reverse engineer the software e try making an attempt to reveal discover the source code of the software use for unlicensed and illegal purpose MANDATORY ACTIVATION Quick Heal warns you that in the process of installation of the software the other security products softwares installed on your computer may uninstall or disable if the same are not compatible with Quick Heal s software The license rights granted under this Agreement are limited for the first twenty 20 days after you first install the Product unless you supply registration information required to activate your licensed copy as described in Activation Wizard of the Product You can activate the Product through the Internet or telephone toll charges may apply You may also need to reactivate the Product if you happen to re install the product due to some reasons There are technological measures in this Product that is designed to prevent unlicensed or illegal use of the Product You agree that we may use those measures You agree that Quick Heal s software may use the measures that can control and prevent piracy of softwares As the only warranty under this Agreement and in the absence of accident abuse or misapplication Quick Heal warrants to the original Licensee only that the disk s on which the softwar
41. computer before availing such a support Quick Heal will not be held responsible for any loss of data any kind of direct indirect consequential loss or damage to data property arising during this entire process If at any point of time the Technical Support team is of the opinion that it is beyond their scope it will be the sole discretion of Quick Heal to suspend cease terminate or refuse such support as Quick Heal does not claim any warranty and or guarantee of any kind in providing the support feature EMAIL ELECTRONIC COMMUNICATION Once you register the software by activating the software product Quick Heal may communicate with you on the contact information submitted during the registration process through email or other electronic communication device like telephone or a cell phone The communication can be for the purpose of product renewal or product verification for your convenience QUICK HEAL STATUS UPDATE Upon every update of licensed copy Quick Heal Update module will send current product status information to Quick Heal Internet Center The information that will be sent to the Internet Center includes the Quick Heal protection health status like which monitoring service is in what state in the system The information collected does not contain any files or personal data The information will be used to provide quick and better technical support for legitimate customers COLLECTION OF INFORMATION Quick 5 software may c
42. ction Firewall Protection feature works silently in the background and monitors network activity for malicious behavior to ensure their elimination before the malwares can reach the system The method of detecting malicious network activity is done by Intrusion Detection System and the method of elimination of malicious network activity is done by Intrusion Prevention System Firewall Protection in Quick Heal Internet Security can be accessed by clicking Internet amp Network from the Dashboard Click the button to either enable or disable Firewall Protection feature By default Firewall Protection feature is enabled and set to ON Browsing Protection Browsing Protection feature blocks malicious content from the websites before the user can access them Browsing Protection in Quick Heal Internet Security can be accessed by clicking Internet amp Network from the Dashboard Click the button to either enable or disable Browsing Protection feature By default Browsing Protection feature is enabled and set to ON Malware Protection Malware Protection feature safeguards your PC from Internet related threats like spywares adwares keyloggers riskwares etc Malware Protection in Quick Heal Internet Security can be accessed by clicking Internet amp Network from the Dashboard Click the button to either enable or disable Malware Protection feature By default Malware Protection feature is enabled and set to ON Quick Heal Technologies P Ltd User
43. den files that are linked to a normal visible file Streams are not limited in size and there can be more than one stream linked to a normal file The primary reason why ADS is a security risk is because streams are almost completely hidden and represent possibly the closest thing to a perfect hiding spot on a file system something trojans can and will take advantage of Streams can easily be created written to read from allowing any trojan or virus author to take advantage of a hidden file area Scanning Results and Cleaning Rootkits Quick Heal Anti Rootkit Scanning Start Quick Heal Anti Rootkit In the left side of the main window click on Start Scan 3 Quick Heal Anti Rootkit will start scanning your system for suspicious rootkit activity in running Processes Windows Registry and Files and Folders 4 After completing the scan result is displayed in three different tabs that will display hidden items in running Processes Windows Registry and Files and Folders 5 You can now select and take appropriate action against each displayed threat Like you can terminate the rootkit Process or rename the rootkit Registry entry or Files 6 After taking the appropriate action you need to restart your system so that rootkit cleaning take place Action to be taken on Scan Results Process Terminating Hidden Process Registry Renaming Hidden Registry Key Quick Heal Technologies P Ltd After scanning Quick Heal Anti Roo
44. dentification Following scanning modules can be excluded Scanner e Virus Protection Memory Scanner DNAScan Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center To exclude Files or Folders from scanning please perform the following steps Click Files amp Folders gt Exclude Files amp Folders from the Dashboard The Exclude Files amp Folders screen opens Click Add Click File Icon or Folder icon for the exclusion Select the desired file or folder for exclusion from scanning Check Include Subfolder option to exclude subfolders from the scan as well Click OK to complete the process ee ie The following are a few guidelines e If you are getting a warning for a known virus in a clean file you can exclude it for scanning of Known Virus Detection e Ifyou are getting a DNAScan warning in a clean file you can exclude it for scanning of DNAScan Quarantine amp Backup Quarantine amp Backup feature allows you to configure the number of days to retain the quarantined or backup files To access this feature click Files amp Folders gt Quarantine amp Backup from the Dashboard The following can be configured in Quarantine amp Backup Delete If this feature is checked then it enables deletion of quarantine backup files quarantine backup after the selected option in the drop down box By default the value is 30 days files
45. der or registry entries within the displayed list but ensure that all un checked items are genuine applications and not malicious ones In a case a malware is detected the following actions can be taken Clean Clicking this button will clean the malwares and its remains from the system If you have un checked specific file folder or registry entry then you will be prompted whether you wish to exclude those items in future scan If you wish to permanently exclude those items then click Yes otherwise click No for temporary exclusion Skip Clicking this button will not take any action against malwares in your system Stop Scan Selecting Set System Restore point before cleaning Selecting this option will create System Restore point before the cleaning process starts in your system This enables you to revert to the cleaning done by Quick Heal AntiMalware by using Windows System Restore facility Set System Restore point before cleaning feature is not available on Windows 2000 operating system Details Clicking this button redirects you to Quick Heal Website View Quarantine Files Quarantine helps in safely isolating the infected or suspected files When a file is added to Quarantine Quick Heal Internet Security encrypts the file and keeps it inside the Quarantine directory Being kept in an encrypted form these files cannot be executed and hence are safe Quarantine also keeps a copy of infected file before repairing Backup
46. e is recorded is free from defects in the materials and workmanship under normal use and service for a period of thirty 30 days from the date of payment as evidenced by a copy of the Receipt Quick Heal s only obligation under this Agreement is at Quick Heal s option to either a return payment as evidenced by a copy of the Receipt or b replace the disk that does not meet Quick Heal s limited warranty and which is returned to Quick Heal with the copy of the Receipt Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 End User License Agreement THIRD PARTY WEBSITE LINKS At some point the software product includes links to third party sites you may link to such third party websites as the user of this software The third party sites are not under the control of Quick Heal and Quick Heal is not responsible for the contents of any third party website any links contained in the third party websites Quick Heal is providing these links to third party websites to you only as a convenience and is not responsible for any kind of loss damage arising out of it SUPPORT Quick Heal offers support features during usage of this software i e Live Chat with technical support team and or the technical support team may at your discretion take remote computer access The availing of this support will be solely at your discretion and you are solely responsible to take back up of the existing data software programs in your
47. e system information you need to perform the following steps Click Help gt Support from the Dashboard Click Submit System Information The System Information wizard opens Click Next to continue Select the system information generating reason If you are suspecting new Malwares in your system then select I suspect my system is infected by new Malwares or if you are facing problem while using Quick Heal Internet Security then select I am having problem while using Quick Heal Provide comments in the Comments text area and also enter your email address Click Finish 5 System Information INFO QHC will be generated and sent to Quick Heal Technical Support Beo OU uM pm Remote Support Quick Heal Technical Support Team also provides Remote Support in some cases Quick Heal Remote Support module helps us to easily connect to your PC through the Internet and provide remote support This helps us to give you efficient remote support as if our technical executives are there in front of your PC No installation is required Please follow the below given to use Remote Support 1 Click Remote Support to activate the Remote Support Agent on your system 2 Contact Quick Heal Support team 3 Provide the ID available in Quick Heal Remote Support Agent to Quick Heal Support executive 4 Quick Heal Support executive will remotely access your system to fix the issue Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security
48. elete Deletes an archive containing virus infected file without notifying you Quarantine During scan if a virus is found in an archive file then the archive will be moved to Quarantine Skip In this mode the scanner scans for viruses under archive skips the virus and archive file without taking any action Set the level to scan inside an archive By default it is set to level 2 Increasing the default Archive Scan Level may affect the scanning speed Archive Scan level Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Select the type of archive that should be scanned The list of archive file types that can be scanned during the scanning process is available in this section A few important archive file types are checked by default You can customize the same Select All Deselect All Click Select All to check all the archive file types displayed in the list Click Deselect All to un check all the archive file types displayed in the list Scan packed files If Scan packed files feature is checked then the scanner will also scan packers Packers are files that pack together many files or compress a single file to reduce file size These files do not need a third party application to get unpacked They have an inbuilt functionality of packing and unpacking Packers can also be used as tools to spread malware by packing a malicious file along with a set of
49. es for fraudulent activity protecting you against any phishing attack when you browse the Internet It also prevents identity theft by blocking phishing websites giving you freedom to bank and shop online with a peace of mind Quick Heal Technologies P Ltd User Guide This table gives a comparison of the features available the different flavors of Quick Heal Core Protection Anti virus AntiSpyware AntiMalware Anti Rootkit Silent Firewall e Intrusion Detection Intrusion Prevention gt Protects computer from threats like viruses worms Trojans spywares malwares adwares hackers keyloggers root kits and roguewares gt Detects and prevents intrusion attempt from remote system Internet Protection AntiSpam AntiPhishing Web Security Parental Control gt Blocks junk spam mails phishing emails amp phishing websites gt Website categorization with facility to block different categories of website like porn websites social networking adult websites etc Privacy Protection e Data Theft Protection Secure Delete gt Prevents unauthorized copying of data using pen drives and USB storage devices gt Securely deletes sensitive data files to prevent recovery by any recovery tools PC Optimization Registry Cleanup Disk Cleanup Traces Cleanup Registry Defragmenter Duplicate File Finder gt Cleans unwanted registry entries and files and improves overall perfor
50. espective of where they are placed Exit from the feature being accessed Configures default settings Saves changes made to settings If changes are made and if you try to exit from the screen then a prompt will appear saying Do you want to continue without saving Click Yes if you do not want to save the changes else click No if you want to save the changes Click the button to keep the setting to ON or OFF ON means the feature is enabled and OFF means the feature is disabled Displays Help for the feature or the dialog box opened Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Using Quick Heal Internet Security Right Shell Menu Options You can right click the Virus Protection icon on the Windows System Tray and access the following features Click this to Quick Heal Internet Security Click this to launch Quick Heal AntiMalware Click this to enable disable all Quick Heal prompts and notifications Click this to enable disable Quick Heal Virus Protection Click this update Quick Heal Internet Security Click this to scan system memory for viruses You can also scan specific files and folders for malicious behavior and activity by right clicking the desired file and folder and selecting Internet Security Security Scan Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Chapter Quick Heal Protection Ce
51. ete it from the list by highlighting the website and clicking Remove You can also remove all the websites in the list by clicking Remove All 5 Click OK gt Save Changes to save the settings else click Cancel to exit without saving oO ar Schedule Internet access Schedule Internet access lets you control the Internet usage and acitivity of your kids by configuring the timings your kid can access the Internet If you want your kid to access the Internet only between 7 00 PM to 8 00 PM every day you can use Schedule Internet access option in Parental Control to do the same To schedule Internet access please perform the following steps Select the option Schedule Internet access This activates the Configure button Click Configure Select the option Allow access to the Internet as per the schedule This activates the schedule configuration cells Click on the desired timings and the corresponding day of the week The selected cells indicate the timings and the corresponding day of the week the user or your kid will be able to access the Internet If you want to allow Internet access all the time then select the option Always allow access to the Internet 6 Click OK gt Save Changes to save the settings or else click Cancel to exit without saving the settings BAUM UT Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center External Drives amp Devices Externa
52. f Quick Heal Internet Security with the help of colored icons The colored icons and their specific meaning are as follows Green This indicates that Quick Heal Internet Security is configured with optimal settings and your system is protected Red This indicates that Quick Heal Internet Security is not configured with optimal settings and your immediate attention is needed The action corresponding to the message needs to be executed immediately to keep your system protected Orange This indicates that a feature of Quick Heal Internet Security needs your attention if not immediately but at the earliest Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Using Quick Heal Internet Security There are four categories of protection offered by Quick Heal Internet Security These four categories are the areas or medium through which a malware can gain access and infect your system Each category has many options of protection The categories and their description are provided in the following table Files amp Folders Allows you to configure settings to protect your files and folders against malwares Also allows you to customize scan options and actions Emails Allows you to configure settings that protect your system against malicious threats that try to sneak into your system through emails Internet amp Allows you to configure settings that protect your system against malicious Network threats that try
53. files When such packers are unpacked it can cause harm to your PC If Scan packed files feature is un checked then the scanner will skip packers during the scan List files while scanning If List files while scanning is checked then the entire list of files scanned along with their scanned status i e Clean or Infected will be displayed in the Actions tab of the particular scan and also in the Scanner Reports Scan mailboxes If Scan mailboxes feature is checked then the scanner will scan the mail box of Outlook Express 5 0 and higher versions inside the DBX files Viruses like KAK JS Flea B etc remain inside DBX files and can reappear if patches are not applied for Outlook Express It also scans the email attachments encoded with UUENCODE MIME BinHex Base 64 If Scan mailboxes feature is un checked then the scanner will skip mailboxes during the scan By default Scan mailboxes feature is checked which activates the following two options Quick scan of mailboxes Select Quick scan of mailboxes if you want to skip all previously scanned messages and to scan only new messages By default this option is selected Thorough scan of mailboxes Select Thorough scan of mailboxes if you want to scan all the mails in the mailbox all the time Selecting this option will considerably affect the speed as the size of the mailbox increases A The options Quick scan of mailboxes and Thorough scan of mailboxes are activated only if the Scan
54. for the respective feature of Quick Heal Internet Security There are three buttons present in the Reports window The buttons and their functions are as follows Button Action Details Click Details to display a detailed report of the highlighted record in the list Delete All Click Delete All to delete all the records in the list Delete Click Delete to delete the highlighted record in the list To view a detailed for a particular feature please perform the following steps 1 Click Reports on the Dashboard 2 Click the desired feature listed under the Reports for frame for which the report is to be viewed 3 Highlight the desired record on the right side of the Reports for frame and click Details button to view the Report Once the report window is opened you can view the report This window has five buttons in it The buttons and their function are as follows Button Action Prev Click Prev to display the detailed report of the previous record in the list This button will be disabled if the record being accessed is the first record in the list Next Click Next to display the detailed report of the next record in the list This button will be disabled if the record being accessed is the last record in the list Print Click Print to take a print out of the detailed report Save As Click Save As to save the detailed report in txt format in the desired location of your system Close Click Close to exit from the window Qu
55. g it Files that are stored in backup can be restored from Quarantine menu After making the selection click Save Changes to apply the settings Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center DNAScan DNAScan is Quick Heal s indigenous technology to detect and eliminate new and unknown malicious threats in the system Additionally it copies the suspected file in the Quarantine directory before taking any action Quarantined suspicious files can be submitted to our research lab for further analysis This submission is important to curb the wild spread of new malicious threats Suspicious file submission ensures the detailed analysis of the file in our research lab After the detailed analysis it can be added in the known threat signature database which will be provided in updates to all the users This can be only possible if they are detected and eliminated before their wild spread DNAScan technology successfully traps suspected files with very less false alarms Whenever DNAScan detects a new malicious threat in your system it informs you or asks for your action during memory scanning if the scanning is set with Prompt settings One copy of DNAScan suspected files will always be quarantined which can later be submitted to research lab for further detailed analysis The submission can be done automatically or manually through email The submission takes place whenever Quick He
56. ick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Help The Help menu provides you the required assistance to understand Quick Heal Internet Security better Assistance such as online documentation remote support and license information can all be accessed from the Help menu The following menu items are available under the Help menu e Help Support About Help Help system consists of extensive topics index commands and procedures with general FAQs Quick Heal provides online help for most of the message windows You can get help on all the topics by any of the following ways e Launching Help by clicking Help gt Help from the Dashboard Pressing F1 key when help is needed e Clicking the Help button in a dialog box The latest user guide can be downloaded from www quickheal co in documentation manual asp Support Support menu item provides you with technical support details and also provides you with tools that can capture and send the system information to Quick Heal Technical Support team and also allows Technical Support executives to remotely access your system with your permission to solve any problems The following features are available under Support menu item Quick Heal Technical Support Details The entire list of Quick Heal branches and their contact information is available in this section System Information Quick Heal Internet Security System I
57. iles amp Folders e Emails e Internet amp Network e External Drives amp Devices Each of these categories displays two vital features of that particular category below the category icon These features have to be enabled all the time If you want to disable these features for some reasons then the corresponding category icons will turn red The categories and their corresponding features displayed on the Dashboard are as follows Files amp Folders Virus Protection DNA Scan Emails Internet amp Network Email Protection Spam Protection Firewall Protection Phishing Protection External Drives and Devices Autorun Protection Scan External Drives Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Files amp Folders Files amp Folders option in the Protection Center of the Dashboard allows you to customize the settings that concern the protection of files and folders on your system It allows you to configure the following settings Settings e Protection DNAScan e Block Suspicious Packed Files e Automatic Rogueware Scan e Scan Schedule e Files amp Folders Quarantine amp Backup Scan Settings Scan Settings lets you customize the way a scan is to be performed and the action that needs to be taken when a virus is detected The default settings are optimal and can provide the required protecti
58. ion click Emails gt Spam Protection from the Dashboard The following options are available Tag subject with Using this option the Subject of a spam mail will be tagged with SPAM text Recommended Spam Protection Drag the bar towards Strict Moderate or Soft to adjust SPAM control Strict level ensures complete protection while Low ensures minimal protection Enable email Black List is the list of mail addresses domains whose mails have to be blocked black list irrespective of their contents Thus mails from the addresses domains listed here will be tagged as SPAM This feature may be specifically evoked in case some server has an Open Relay which is being misused by Mass Mailers and viruses To add specific email address in the black list follow the below given steps 1 Check Enable email black list and click Customize button 2 Enter the email address and click Add To edit the address highlight the email address on the list and click Edit 3 Click OK to save the changes To add specific domain in the black list follow the below given steps 1 Check Enable email black list and click Customize button 2 Type the domain and click Add e g mytest com For editing an existing entry click Edit 3 Click OK to save the changes Enable email White List is the list of email addresses domains whose mails are to be seen white list irrespective of their contents Thus mails from the addresses domains listed here will not
59. ion of password To enable Password Protection please perform the following steps Click Settings on the Dashboard 2 By default the Password Protection feature will be set to OFF Click OFF to open Password Protection window 3 If you are setting the password for the first time then Enter old password will be de activated Type the desired password in Enter new password and re type the same in Confirm new password 4 Click Save Changes Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Report Settings Report Settings lets you specify the number of days to retain the reports generated by Quick Heal Internet Security You can also retain all the reports without deleting any of the reports generated By default the setting has been configured to retain reports for 30 days Configuring Report Settings To configure report settings please perform the following steps Click Settings on the Dashboard The Settings screen is displayed Click Report Settings 3 Report Settings screen is displayed By default the Delete reports after checkbox is checked and the value is set to 30 days you want to retain all the reports generated then uncheck the Delete reports after checkbox If you want to change the value of number of days for retaining the reports then click the drop down menu and select from the choices 4 Click Save Changes to apply the settings Report Virus
60. ious threats like viruses spywares worms trojans and backdoors It continuously monitors the system even when working in the background against malicious threats trying to gain entry from the instant messenger Internet downloads data storage devices and vulnerability exploits Additionally Quick 5 renowned DNAScan Technology detects and eliminates new and unknown malicious threats in the system even if their signatures are not present in the anti virus database AntiMalware AntiMalware is a standalone tool that detects and eliminates active malwares residing in system memory Anti Rootkit Anti Rootkit is a standalone tool that scans running processes registries and file systems for any suspicious rootkit activity that is kept hidden in the system Email Protection and Spam Protection Email Protection has been optimized to provide utmost and best protection for systems It ensures that only trusted or genuine email clients are communicating on SMTP protocol This prevents a worm to use your server as an infection spreading medium The Spam Protection feature with its powerful spam filter engine identifies and filters junk and unwanted emails automatically The AntiSpam plug in feature minimizes the effort for the users of MS Outlook or Eudora mail client This plug in is user friendly and will help the user to add email address to the Black List or White List just by a single click USB Drive Protection USB Drive Protection pre
61. is will ignore scanning inside the subfolders while scanning e g If you select C drive for scan along with selecting Exclude Subfolder option this will initiate scan for files available at the root of C drive only 10 Click Next 11 Review the summary of your custom scheduled scan 12 When you are done click Finish IET Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center To edit a scheduled scan You can change the schedule of any scheduled scan To edit a scheduled scan Click Files amp Folders gt Scan Schedule from the Dashboard Highlight the desired Schedule Item from the list and click Edit Change the schedule as desired When you are done click Next Change the scan area as desired Click Next Review the summary of your custom scheduled scan When you are done click Finish Qo I Oy Um GR ihr To delete a scan schedule You can delete any scan schedule To delete a scan schedule 1 Click Files amp Folders gt Scan Schedule from the Dashboard 2 Highlight the desired Schedule Item from the list and click Remove 3 following prompt appears Do you want to remove the Schedule Scan Click Yes to delete the Schedule Item Exclude Files amp Folders You can configure Quick Heal Internet Security to skip scanning of certain files or folders Scanning can be excluded in the cases of known virus detection DNAScan and packer i
62. k Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Block Suspicious Packed Files Suspicious Packed Files are files that are packed using pre defined list of suspicious packers These packers are mostly used to pack malicious files and when unpacked can cause a lot of harm to the computer Block Suspicious Packed Files feature in Quick Heal Internet Security can be accessed by clicking Files amp Folders from the Dashboard Click the button to either enable or disable Block Suspicious Packed Files feature By default Block Suspicious Packed Files feature is enabled and set to ON Automatic Rogueware Scan The Automatic Rogueware Scan feature in Quick Heal Internet Security automatically scans and removes critical level roguware and fake anti virus software Automatic Rogueware Scan feature in Quick Heal Internet Security can be accessed by clicking Files amp Folders from the Dashboard Click the button to either enable or disable Automatic Rogueware Scan files feature By default Automatic Rogueware Scan feature is enabled and set to ON Scan Schedule You can schedule the scanner to scan automatically at predetermined time and intervals You can schedule the scan at first boot daily or weekly This will supplement other automatic protection features to ensure that your computer remains virus free You can easily schedule custom scan Frequency can be set for daily and weekly sc
63. l Drives amp Devices option in the Protection Center of the Dashboard allows you customize the settings that concerns protection of your system against malware that may try to sneak in through external devices or drives like CDs DVDs USB based drives etc External Drives amp Devices option allows you to configure the following settings Autorun Protection e Scan External Drives Autorun Protection Autorun Protection feature protects your system from autorun malware that tries to sneak into your system from USB based devices or CDs DVDs using the autorun feature of the installed operating system Autorun Protection feature in Quick Heal Internet Security can be accessed by clicking External Drives and Devices from the Dashboard Click the button to either enable or disable Autorun Protection feature By default Autorun Protection feature is enabled and set to ON Scan External Drives USB based drives should always be scanned for viruses before accessing it from your system as these devices have become the medium for quick transfer of malware from one system to another The Scan External Drives feature if enabled always prompts you to scan USB based drives as soon as they are attached to your system By default this feature is enabled Scan External Drives feature in Quick Heal Internet Security can be accessed by clicking External Drives and Devices from the Dashboard Click the button to either enable or disable Scan External D
64. lder Using Emergency CD Insert Emergency CD into your CD ROM DVD ROM drive 2 Restart your system 3 Emergency CD will automatically start and it will start scanning all the drives It will automatically disinfect the infection if found Once the scanning is over remove the Emergency CD from CD ROM DVD ROM drive 5 Restart your system Using Command Line Scanner Command line Scanner is executed using EMGSCAN EXE command at the DOS command prompt EMGSCAN EXE usage is Emgscan exe drive path options Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Emgscan Options For specified options inverts the default meaning DELETE Delete infected files REPAIR Disinfect whenever possible DUMB Do a dumb scan of all files WARE Scan for Adware Spyware MIME Scan for eml files HELP or Display this help LIST List all files checked NOSUB Do not scan subdirectories ARCHIVE Scan inside archive files PACKED Unpack compressed executables REPORT FileName Create a report file TEMPDIR DirPath Temporary Directory name To remove viruses using Emergency Disk Shutdown your computer Switch on the computer Insert Windows 95 98 Startup Disk or a clean DOS bootable disk This will boot your system in A Dos Shell Insert the Quick Heal Emergency disk Type EMGSCAN C REPAIR at the DOS command prompt and press Enter Quick Heal
65. les detected by DNAScan Displays the number of Boot Partition viruses Displays the number of malicious files detected that were repaired Displays the number of malicious files detected that were quarantined Displays the number of malicious files detected that were deleted Displays the number of I O errors occurred during the scan Displays the status of the scan being performed If virus protection is enabled with default setting a manual scan will not be needed as the system will be continuously monitored and protected However you can manually scan the entire computer drives network drives mapped drives USB data storage drives folders or files as per your wish Although the default settings for manual scan are usually adequate you can adjust the options for manual scan by clicking Files amp Folders gt Scan Settings from the dashboard Performing a Full System Scan A full system scan scans all boot records drives folders and files on your computer excluding mapped network drives To perform a full system scan please perform the following steps 1 Click Scan gt Full System Scan on the Quick Heal Dashboard 2 scan will begin Upon completion of the scan the scan statistics and report will be provided 3 After reviewing the statistics and report click Close Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Access Features Performing a Custom Scan To pe
66. ll help you to boot your Windows PC and scan and clean all the drives including NTFS partitions This CD helps in cleaning badly infected PC from file infecting viruses which cannot be cleaned from inside Windows This features works only on 32 bit operating systems You can create an emergency CD or command line scanner from Quick Heal Internet Security at any time This will be created with the latest virus signature pattern file used by Quick Heal Internet Security on your system To create an Emergency CD To create Quick Heal Emergency CD your system should fulfill following requirements Licensed copy of Microsoft Windows Operating System Windows 2000 XP 2003 or above e Microsoft Windows Installation CD Windows XP 2003 e blank writable CD and CD Writer drive e Emergency CD can only be used to scan and clean drives of the same system for which you have licensed Microsoft Windows operating system Creating Emergency CD Click Tools gt Create Emergency CD from the Dashboard Click Next Select Create Emergency CD and click Next Bootable files are required to make the CD bootable Select Operating System Installation CD option and insert the Operating System CD Windows XP or Windows 2003 operating system CD only Select CD ROM drive and click Next System files will be fetched from the installation CD Remove the Operating System Installation CD and insert a blank writable CD Select the CD ROM drive and click Ne
67. lopments from Quick Heal Technologies P Ltd Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Chapter Quick Heal Menus Quick Heal Menus gives you instant access to tools settings reports and help topics Quick Heal Menus are on the top right corner of the dashboard and are always available irrespective of the feature being accessed Quick Heal Menus are as follows Settings e Tools Reports e Settings Quick Heal Internet Security provides you the option to customize the functioning of certain settings of Quick Heal Internet Security The settings that can be customized are as follows e Automatic Update e Internet Settings Registry Restore e Self Protection Password Protection Report Settings Report Virus Statistics Restore Default Settings A The default settings that are configured are enough to provide complete security to your PC We recommend that you default settings intact and not change the settings unless absolutely required Automatic Update Automatic Update ensures that Quick Heal Internet Security is updated with the latest virus signatures to protect your system from the latest malwares Automatic Updates requires an Internet connection to download the updates from the Quick Heal server By default the Automatic Update is enabled or is set to ON Although it is not recommended you can disable
68. mailboxes a feature is checked Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Virus Protection Virus Protection continuously monitors the system by working in the background and trapping any malicious files that have tried to sneak from email attachments Internet downloads network file transfer file execution etc Virus Protection feature in Quick Heal Internet Security can be accessed by clicking Files amp Folders from the Dashboard By default Virus Protection is enabled and is set to ON You can disable Virus Protection by clicking the button Quick Heal recommends that you keep it enabled to secure your system from any potential threats at any point of time ON OFF The ON state indicates that Virus Protection feature is enabled The OFF state indicates that Virus Protection feature is disabled If you click the ON OFF button when Virus Protection is set to ON then a prompt is displayed that recommends against turning off Virus Protection You can select one of the following options from the Select Action drop down box e on after 15 minutes e on after 30 minutes e on after 1 hour e Turn on after next reboot Permanently disable Select an option and click OK button You will see that Virus Protection icon s color has changed from Green to Red in Windows System Tray It means that Virus Protection has been disabled temporarily or pe
69. mance and efficiency of the computer Mobile Phone Protection PC2Mobile Scan gt Scans and cleans your mobile phones smart phones and PDA from your computer Quick Heal AntiVirus Pro Quick Heal Total Security Quick Heal Internet Security 2011 Table of Contents Table of Contents INSTALLING QUICK HEAL INTERNET 12 GETTING STARTED 2 E 12 SYSTEM REQUIREMENTS 2 oaa pu oo ape Toa ea etie eet aa wei Sa Era d ou eodd euo 13 HOW TO INSTALL QUICK HEAL INTERNET SECURITY nnn 15 UN INSTALLING QUICK HEAL INTERNET SECURITY e esee eee 16 REGISTRATION RE ACTIVATION AND RENEWAL nennen nnn nne nnn nnn nnn nnn nnn nni nnn nnns 17 REGISTRATION ERES 17 REGISTERING ONLINE WITH INTERNET CONNECTION ON THE SAME 1 1 aaa nada nna aranea nnn 17 REGISTERING OFFLINE WITH INTERNET CONNECTION ON SOME OTHER 1 4 4 nnne nnn nn nn 17 RE ACTIVATIONsssecss suu QU sage uu vu CAN ER YN Og v e Y Ta SE VV SEQ AR e v exe exa TE WE S Ta USATE REY YES 19 RENEWAL 19 RENEWING
70. n window IP Address Enter the IP Address of the host Host Name Enter the host name of the host Add Click Add to add the host details in the frame Edit Highlight the added host in the frame and click Edit to make any modifications if required to the host details Delete Highlight the added host in the frame and click Delete to remove the added host details OK Click OK to save the added host and exit from the Host Specification window Close Click Close to exit without saving from the Host Specification window Restore important system settings Check this option if you wish to restore critical system settings If you check Restore important system settings option it enables Settings button Click Default Host file button to open the Important System Settings window Check All Checking this option checks all the options displayed in the Settings to restore frame This is useful if you want to restore all the system settings and you can avoid manually checking all options one after the other If all the options are checked and you want to uncheck all of them then un checking Check All feature will un check all the options displayed in the Settings to restore frame OK Click OK to save all modified settings and exit from the Jmportant System Settings window Click Close to exit without saving from the Important System Settings window Close The buttons on the Hijack Restore function and their feature are as follow
71. nformation is an essential tool to gather critical information of a Windows based system for following cases To detect new This tool gathers information to detect new Malwares from Running processes Malwares Registry System files like Config Sys Autoexec bat etc get Quick Heal It gathers information of the installed version of Quick Heal Internet Security its Internet Security configuration settings and Quarantined file s if any information Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Submitting System Information file This tool generates an INFO QHC file at C and submits the same automatically to sysinfo quickheal com A INFO QHC file contains information in text and binary format It contains critical system details and installed Quick Heal nternet Security version details Information contains automatic execution of files through Registry Autoexec bat System ini and Win ini and Running processes along with their supported library details These details are used to analyze the system for new Malwares and proper functioning of Quick Heal Internet Security The above information is used to provide better and adequate services to customers This tool doesn t collect any other personally identifiable information passwords etc We respect your privacy rest assured this information will not be shared or disclosed Generating System Information To generat
72. ning detection and removal of newly discovered viruses To prevent newly discovered viruses from infecting your computer your system should have latest updated copy of Quick Heal Internet Security By default Quick Heal Internet Security is set to update automatically from the Internet This is done without user s intervention Only basic requirement in this case is the availability of a valid Internet connection for availing automatic updates Automatic updates can also be applied from local or network path but that path should have the latest set of definitions Some important facts about Quick Heal Internet Security Updates e All Quick Heal Internet Security Updates are complete updates including Definition File Update and Engine Updates e Quick Heal Internet Security updates also provide you version up gradation thus making available the new features and technology for your protection e Quick Heal Quick Update is a single step upgrade Updating Quick Heal Internet Security from Internet Quick Update by default automatically updates your copy of Quick Heal Internet Security through the Internet For this you only need to have a valid Internet Connection This feature works for all types of Internet connections Dialup ISDN Cable etc To update Quick Heal Internet Security manually through Internet Click Start gt Programs gt Quick Heal Internet Security gt Quick Update Follow the instructions and click Next button
73. nished Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Cleaning Viruses Cleaning virus encountered in memory Virus Active in memory means that virus is active spreading to other files computer if connected to network and doing malicious activity as per its payload Whenever a virus is detected during memory scan a Boot Time Scan is automatically scheduled to run the next time you boot your system Boot Time Scan will scan and clean all drives including NTFS partitions at boot time before the desktop is completely loaded It will detect and clean even the most cunning Rootkits spywares special purpose Trojans and loggers Cleaning backdoor trojan worm and malwares encountered in memory During memory scanning if backdoor trojan worm and other malwares are found then Quick Heal Internet Security will try to disable them and will ask you to scan the system for complete disinfection Restart required during cleaning for some malwares Some malwares drop and inject their dynamic link libraries into system s running processes such as explorer exe Iexplorer exe svchost exe etc which cannot be disabled or cleaned During memory scan when they will be detected they will be set for deletion in the next boot automatically Quick Heal Internet Security memory scan will provide complete detail or action recommendation for you in such cases Cleaning of Boot Partition viruses In case if
74. nsions Hijack Restore The Hijack Restore feature restores the modified settings of Internet Explorer browser to default settings If you have modified the default settings of Internet Explorer or if the settings have been modified by malwares spywares and sometimes genuine applications then you can restore the default settings of Internet Explorer browser by using the Hijack Restore feature This feature also helps to restore critical operating system settings like registry editor and task manager Using Hijack Restore 1 Click Tools Menu from the Dashboard 2 Click Hijack Restore under Cleaning amp Restore Tools The following actions can be performed Check All Checking this option checks all the options displayed in the Jnternet Explorer Browser Settings frame This is useful if you want to restore all the browser settings and you can avoid manually checking all options one after the other If all the options are checked and you want to uncheck all of them then un checking Check feature will un check all the options displayed in the Internet Explorer Browser Settings frame Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Restore default host file Check this option if you wish to restore the default host file If you check Restore default host file option it enables Default Host file button Click Default Host file button to open the Host Specificatio
75. nstalled Scan all fixed drives Alternate Data Streams ADS Report File Path Quick Heal Technologies P Ltd Auto Scan is default scan option provided by Quick Heal Anti Rootkit Under Auto Scan Quick Heal Anti Rootkit scans appropriate predefined system areas During Auto Scan scanning is performed for e Hidden Processes e Hidden Registry entries e Hidden Files and Folders e Executable ADS By selecting Custom Scan radio button you can configure following options To scan for running hidden processes in the system To scan for hidden items in Windows Registry To scan for hidden files and folders in the system and executable ADS Alternate Data Streams You can choose option 1 Scan drive on which Operating System is installed 2 Scan All Drives to perform scanning in all fixed drives 3 Alternate Data Streams ADS to scan for executable ADS Will scan for hidden files and folders on the drive on which operating system is installed Will scan for hidden files and folders on all the fixed drives of the system To scan for suspicious items in Alternate Data Streams of NTFS File system Quick Heal Anti Rootkit creates a scan report file at the location from which it is executed You can specify different location by specifying report file path User Guide Quick Heal Internet Security 2011 Quick Heal Menus Overview of Alternate Data Streams ADS ADS allows data to be stored in hid
76. nter Quick Heal Protection Center is your instant interface to vital protection settings that can affect files folders emails etc It also allows users to configure protection against viruses that try to gain entry through Internet external drives and emails Quick Heal Protection Center is split into two sections The top strip of the Protection Center acts as a security status indicator which displays color coded icons that indicate s the security status at any moment The icons and the description of their status are as follows If the icon is red it indicates that Quick Heal Internet Security requires your immediate attention The icon turns red if your copy is not activated if your license has expired or if some vital settings have been disabled If the icon is green it indicates that Quick Heal Internet Security is safe and the settings maintained are optimal to protect your system If the icon is Orange it indicates that Quick Heal Internet Security is providing you with a warning that might not require your immediate attention but might require your attention at the earliest Each colored icon has an action associated with it which needs to be executed by the user Quick Heal Protection Center also provides four categories of protection and customizable settings These four categories are the areas or medium through which a malware can gain access and infect your system The four categories of protection are as follows e F
77. ollect the following information which may may not contain any personally identifiable information either with or without your discretion permission solely for statistical purpose or enhancing and evaluating the ability effectiveness and performance of Quick Heal s product in identifying and or detecting the malicious behavioral pattern inherently fraudulent websites and other Internet security threats risks This information will not be correlated with any personally identifiable information and shall include but not limited to type of Executable files which the Quick Heal s software may identify having a potentially malware behavioral pattern e type of information relating to the status of the software that whether there occurred any error while installing the software or the installation was successful type of URLs of websites visited that the Quick Heal s software deems inherently and potentially fraudulent e type of information that Quick Heal s software deems potentially fraudulent posing security risks threats type of information for identifying the Media Access Control MAC address of the Computer on which the Quick Heal s Software has been installed e type of information for identifying the Internet Protocol IP Address and information required for effective license administration and enhancing product functionality and usability e You admit that the information dat
78. on a system needs Scan Settings feature in Quick Heal Internet Security can be accessed by clicking Files amp Folders gt Scan Settings from the Dashboard The following options are available Select Automatic Recommended scan mode which is the default scan mode configured to provide complete protection for the system This setting is recommended for achieving best results from the scan and is the ideal option for novice users Select Advanced mode if you want to customize the scanning behavior This is ideal for experienced users only Selecting this option activates the Configure button To know more about configuring the scanner refer Configuring the scanner Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Protection Center Select action to be performed when virus is found Repair During a scan if a virus is found then it will repair the file or automatically quarantine it if it cannot be repaired When the scan is over a summary window appears providing details about all the actions taken and other scan details If the infectious file is a Backdoor Worm Trojan or Malware then Quick Heal Internet Security automatically deletes the file Deletes a virus infected file without notifying you When the scan is over a summary window appears providing details about all the actions taken and other scan details Files deleted in such a manner cannot be recovered Dele
79. on about the computer brand processor type RAM capacity the size of the hard drive and free space on it as well as information about other peripherals operating system name version number language e Version of the installed anti virus and the virus database e Software installed the computer 5 computer connected to a network If yes contact the system administrators first If the administrators can t solve the problem they should contact Quick Heal technical support Details When did the problem first appear What were you doing when the problem appeared Very often this information helps us to resolve your problem quickly What should I say to the technical support personnel You need to be as specific as possible and provide maximum details as the support executive will provide solution based on your input Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Technical Support Contact Us Quick Heal Technologies P Ltd 603 Mayfair Towers II Wakdewadi Shivajinagar Pune 411005 Maharashtra Email info quickheal com Telephone Support Help Line for Support 91 927 22 33 000 Toll Free Number 1800 233 3733 Only for users in India Fax 91 20 41402805 Email support quickheal com Quick Heal Technologies P Ltd User Guide
80. propriate action against each displayed threat Like you can terminate the rootkit Process rename the rootkit Registry entry Files and Folders 6 After taking the appropriate action you need to restart your system so that rootkit cleaning take place Stop Scanning During scan you can select Stop Scan to stop the scan Quick Heal Anti Rootkit will prompt before stopping the scan Close Click Close to quit Quick Heal Anti Rootkit If you choose to close the application while scanning is in progress it will prompt to stop the scan Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Error Report Submission Due to infection or some unexpected conditions in system scanning of Quick Heal Anti Rootkit may fail On failure you will be asked to re scan your system and submit error report to Quick Heal Team for further analysis With the help of Scan Settings you can select what item to scan during scan process Configuring Quick Heal Anti Rootkit for Scan Bi Start Quick Heal Anti Rootkit Click on the Settings button on top bar of Quick Heal Anti Rootkit Settings dialog box will appear By default Quick Heal Anti Rootkit is configured for Auto Scan where it scans appropriate predefined system areas Auto Scan Custom Scan Detect Hidden Process Detect Hidden Registry Items Detect Hidden files and folders Scan drive on which operating system is i
81. r PC If you do not have an Internet connection on the system then Quick Heal Internet Security can be registered by filling the registration form on Quick Heal website by visiting the offline activation page www quickheal com actinfo htm with any system having Internet connection For example Cyber cafe Offline registration involves the following steps e Getting the details of Quick Heal Internet Security installation e Visiting and filling offline registration form on Quick Heal website using some other PC having Internet connection Receiving license key file e Activating Quick Heal Internet Security installation using the license key file Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Registration Re activation and Renewal Getting the details of Quick Heal Internet Security installation Before visiting the offline activation page as mentioned earlier you should have the following details ready Product Key It will be pasted on the User Guide and or inside the box If the product is purchased online then the product key can be obtained from the e mail confirming the order e Installation Number It can be obtained from the Activation Wizard by performing the following steps 1 Click Start gt Programs gt Quick Heal Internet Security gt Activate Quick Heal Internet Security 2 Internet connection required screen appears Click Register Offline
82. red during a manual or scheduled scan e A virus is encountered in the memory e A virus is encountered by Quick Heal Internet Security Virus Protection Email Protection Cleaning viruses encountered during scans Quick Heal Internet Security is adequately configured with the default installation to protect your system If a virus is detected during scanning with default settings Quick Heal Internet Security tries to repair the virus and if it fails in doing so it will quarantine the file If you have changed the default scanner settings then action will be taken accordingly when a virus is found Scanning Options During scanning you are provided with the following options for your ease of operation Action Click this tab to view the action taken if any during the scan Skip Folder During the scan if you want to avoid scanning the current folder just press on Skip folder Scanning will be moved to other location This option can be used while scanning a folder which contains non suspicious items Skip File During the scan if you want to avoid scanning the current file just press on Skip file Scanning of the current file will be skipped This option can be used while scanning a big archive of files Stop To stop the scanning process Close To exit from the scanning process Check this option when you to shut down your system after finishing the scan This feature will work only if the scanning is completed Shut down PC when fi
83. rform a scan of specific files or folders please perform the following steps Click Scan gt Custom Scan on the Quick Heal Dashboard Click Add to locate the path of the desired Folder that is to be scanned You can select multiple folders for scan Once the selection is made click Start Scan The scan will begin Upon completion of the scan the scan statistics and report will be provided After reviewing the statistics and report click Close Or etn Performing Memory Scan To perform a memory scan please perform the following steps 1 Click Scan gt Memory Scan the Quick Heal Dashboard 2 scan will begin Upon completion of the scan the scan statistics and report will be provided 3 After reviewing the statistics and report click Close Performing Boot Time Scan Boot Time Scan is very useful to disinfect the system In case the system is badly infected by a virus and it cannot be cleaned because the virus is active use Boot Time Scan This scan will be performed on next boot using Windows NT Boot Shell To activate Boot Time Scan please perform the following steps 1 Click Scan gt Boot Time Scan on the Quick Heal Dashboard 2 Aconfirmation prompt will be displayed to set boot time scanner on next boot Click Yes 3 the system immediately click Yes to restart the system To scan the system later at next boot click No News The News section displays the latest bytes of information and deve
84. rives feature By default Scan External Drives feature is enabled and set to ON You can customize the scanning of USB based drives by clicking Scan External Drives The following two options will be available Selecting this option ensures that only the files on the root drive are scanned The files within the folders on the root drive are skipped This option is quick but less safe By default this option is selected Scan files on the root of the drive only Scan full drive Selecting this option ensures that all the files on the USB based drive are scanned This option is slow but safe After making the selection click Save Changes to apply the settings Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Access Features Chapter Quick Access Features Quick Access Features provides you with quick access to important features like Scanning and also provides latest news about Quick Heal The following fields will be displayed in the Status tab during Full System Scan Custom Scan and Memory Scan Files scanned Archive Packed Threats detected DNAScan warnings Boot Partition viruses Files repaired Files quarantined Files deleted I O errors Scanning status Scan Displays the total number of files scanned Displays the number of scanned archive or packed files among the total number of files Displays the number of threats detected Displays the number of fi
85. rmanently based on your selection If you have selected Turn on after 15 minutes 30 minutes 1 hour then the icon s color will change back from Red to Green based on the time frame selected to indicate that Virus Protection has been enabled If you have selected Turn on after next reboot then the icon s color will change back to Green at the next reboot If you have selected Permanently disable then the icon s color will remain Red until you enable Virus Protection manually You can customize Virus Protection by clicking Files amp Folders gt Virus Protection from the Dashboard The following options are available Display alert messages Display alert messages feature if checked or enabled displays an alert message whenever a malware is detected If un checked it will not display an alert message whenever a malware is detected By default this feature is checked Select action to be performed when virus is found You can configure the action that needs to be carried out when a malware is detected by Virus Protection The following actions are available Repair Attempts to repair the file and quarantines it automatically in case if it cannot be repaired Delete Deletes a virus infected file without notifying you Files deleted in such a manner cannot be recovered Deny access Prevents you from using a virus infected file Backup before taking action Virus Protection will keep a copy of infected file before disinfectin
86. s Once the required settings are checked click Restore Now button to restore default settings Restore Now Undo If you wish to revert to the existing settings rather than the restored default settings click Undo button It opens a window called Undo Operations The settings which have been restored to default settings will be listed Check the required settings or check the option Check All to check all the settings displayed Click OK to revert to the existing settings or click Close to exit without reverting Close Click Close to exit from the Hijack Restore window Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Track Cleaner Track Cleaner removes the Most Recently Used MRU from popular and daily used applications to ensure that your privacy is not breached Many applications store the list of recently opened files in their internal format to help you open them again for quick access This feature of Windows is good but at the same time on the systems which is used by more than one user it may happen that the user s privacy is compromised Track Cleaner helps delete all the tracks of such applications and prevent privacy breach Using Track Cleaner Click Tools gt Track Cleaner from Quick Heal dashboard Select applications whose traces need to be removed by checking them In case you want to remove traces of all the applications check the Check All feature 3
87. s for Network Environment Quick Heal Internet Security can be configured to provide hassle free updates across the network You are suggested to follow these guidelines for best results Setup one computer may be the server as the master update machine Suppose server name is SERVER Configure Quick Heal Internet Security on this computer to upgrade automatically from the Internet as per your desired schedule 3 QHUPD folder in any location For example C QHUPD 4 Assign Read Only sharing rights to this folder 5 Click Start gt Programs gt Quick Heal Internet Security gt Quick Heal Internet Security to open Quick Heal Internet Security 6 Click Settings gt Automatic Update from the Dashboard 7 Select Copy update files to specified location 8 Click Browse and locate the QHUPD folder Click OK 9 Click Save Changes to save this setting 10 On all user computers within the network launch Quick Heal Internet Security 11 to Automatic Update page under Settings 12 Select Pick update files from specified path 13 Click Browse 14 Locate the SERVER QHUPD folder from Network Neighborhood Alternatively you can type the path as SERVER QHUPD 15 Click Save Changes to save the settings Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Cleaning Viruses Chapter Cleaning Viruses Quick Heal warns you for a virus infection when e A virus is encounte
88. scan Critical System Registry areas are generally changed by malwares to perform certain task automatically or to avoid detection or modification by system applications e g Disabling Task Manager Disabling Registry Editor etc Repair malicious registry entries Selecting this option allows Quick Heal Internet Security to scan system registry for malware related entries Malwares and their remains will be repaired automatically during scan Self Protection Self Protection feature when enabled will protect Quick Heal Internet Security by safeguarding its files folders configurations and registry entries against malwares and also against tamper from other applications Self Protection feature in Quick Heal Internet Security can be accessed by clicking Settings from the Dashboard Click the button to either enable or disable Self Protection feature By default Self Protection feature is enabled and set to ON Password Protection You can protect the settings configured for Quick Heal Internet Security by enabling Password Protection Enabling Password Protection ensures that Quick Heal Internet Security configurations and settings are protected from modification by other users Once Password Protection is enabled Protection Center features of Quick Heal Internet Security like Files amp Folders Emails Internet amp Network and External Drives amp Devices along with the Settings menu will be accessible to users only on authenticat
89. screen appears that indicates Quick Heal Internet Security was successfully installed on the system Click Register Now to initiate the activation process or click Register Later to perform activation at some other time Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Installing Quick Heal Internet Security Un installing Quick Heal Internet Security If due to any reasons you wish to uninstall Quick Heal Internet Security please perform the following steps 1 Click Start gt Programs gt Quick Heal Internet Security gt Uninstall Quick Heal Internet Security to initiate the un installation process 2 screen appears with the prompt Do you want to Remove Quick Heal Internet Security completely from your computer Click No to abort the un installation Click Yes to continue with the un installation 3 If the Password Protection is enabled for Quick Heal Internet Security then a screen appears which requires password to proceed further Enter the password and click OK to continue 4 Quick Heal Internet Security maintains a repository of Report Files Quarantine Files Backup Files Black list email address and White list email address You have the option to retain or delete this repository during un installation By default the Remove Report Files Remove Quarantine Backup Files and Remove list of black list amp white list email senders options are checked Click Next to continue un in
90. stallation without saving the repository If the repository is to be retained uncheck the required options or all the options and click Next to continue with the un installation 5 un installation progress screen appears This screen displays the status of un installation in the progress bar 6 Upon completion a screen appears that indicates Quick Heal Internet Security was successfully un installed from the system You can provide feedback and reasons for un installing Quick Heal Internet Security by clicking Write to us the reason of un installing Quick Heal Internet Security Your feedback will help us to improve the product Please note the product key for future reference You can also click Copy to clipboard Upon clicking Copy to clipboard the Product Key will be copied to the windows clipboard You can open a document and directly paste this information into the document Restart is recommended after un installation To restart click Restart Now or click Restart Later to continue working on the system and restart after some time Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Registration Re activation and Renewal Chapter Registration Re activation and Renewal Registration Quick Heal Internet Security needs to be registered upon installation to activate the copy It is strongly recommended that you register the copy immediately after installation otherwise without activation it c
91. te Skip In this mode the scanner scans for viruses skips them when the scan is over a summary window report appears providing all the scan details Scanner will keep a copy of infected file before disinfecting it Files that are stored in backup can be restored from Quarantine menu Backup before taking action After making the selection click Save Changes to apply the settings Configuring Advanced Scan Mode If you select Advanced scan mode it activates the Configure button Clicking the Configure button will provide you with the following options Scan executable Select Scan executable files if you want the scanner to scan only executable files files Scan all files Select Scan all files if you want the scanner to scan all files and types If this Takes longer option is selected then the scanning process slows down considerably time Scan archive files If Scan archive files feature is checked then the scanner will also scan archived files like zip files archive files etc If Scan archive files feature is un checked then the scanner will skip archive files during the scan It will also de activate the Configure button By default this feature is checked If this feature is checked then the Configure button is active and allows you to configure the way scanner should treat malicious archive files Clicking the Configure button gives you the following option Select action to be performed when virus is found D
92. tkit will detect and display a list of hidden Processes You can select process or process for termination but make sure that list of Processes for termination doesn t include any know trusted process Quick Heal Anti Rootkit also displays summary of process scanning as total number of Processes scanned and number of hidden Processes detected After selecting list of Processes for termination click on Terminate button If a process is successfully terminated then its PID Process Identifier field will show n a and process name will be appended by Terminated All terminated Processes will be renamed after a restart Similar to process scan Quick Heal Anti Rootkit will display a list of hidden Registry keys You can select keys for renaming but make sure that list of keys for renaming doesn t include any known trusted registry key Quick Heal Anti Rootkit also displays summary of Registry scanning as total number of items scanned and number of hidden items detected After selecting list of keys for renaming click on Rename button Renaming operation requires reboot hence Key name will be prefixed by Rename Queued User Guide Quick Heal Internet Security 2011 Quick Heal Menus Files and Folders Similar to process and Registry Quick Heal Anti Rootkit will display a list of hidden Files and Folders You can select Files and Folders for renaming but make sure that list of Files and Folders for renaming doesn t include any know
93. trusted file Quick Heal Anti Rootkit also displays list of executable Alternate Data Streams Quick Heal Anti Rootkit also displays summary of File scanning as total number of files scanned and number of hidden files detected Renaming Hidden Files and Folders After selecting list of Files and Folders for renaming click on Rename button Renaming operation requires reboot hence Files and Folders name will be prefixed by Rename Queued Cleaning Rootkits through Quick Heal Emergency CD In some cases it may happen that rootkits are not being cleaned They are reappearing during Quick Heal Anti Rootkit scan In such case you can also use Quick Heal Emergency CD for proper cleaning All you have to do is create a Quick Heal Emergency CD and boot your system through it To create a Quick Heal Emergency CD and clean your system through it please follow the below given steps Steps 1 To create an Emergency CD To create Quick Heal Emergency CD your system should fulfill following requirements Licensed copy of Microsoft Windows Operating System Windows 2000 XP 2003 or above Microsoft Windows Installation CD Windows 2003 or above e blank writable CD and a CD Writer drive e Emergency CD can only be used to scan and clean drives of the same system for which you have licensed Microsoft Windows operating system Creating Emergency CD Start Quick Heal Internet Security Click Tools gt Create Emergency CD from the
94. ttings and then perform the following steps Server type IP address of the proxy server or domain name For example proxy yourcompany com In Port type the port number of the proxy server For example 80 User Name and Password type your server logon credentials when required 3 Click Save Changes to save the settings Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Registry Restore The Registry is a database used to store settings and options of Microsoft Windows Operating Systems It contains information and settings for all the hardware software users and preferences of the system Whenever a user makes changes to a Control Panel settings or File Associations System Policies or installed new software the changes are reflected and stored in the Registry Malwares usually target the system Registry to restrict specific features of the Operating Systems or other applications They may modify the system registry so that it behaves in a manner beneficial to malwares and most of the times it creates problem for the system Quick Heal Registry Restore feature restores the critical system registry area and other areas from the changes made by malwares It also repairs the system registry Registry Restore settings Restore critical system registry areas Selecting this option allows Quick Heal Internet Security to restore the critical system registry during
95. veX Hosts LSPs Startup Programs Internet Explorer settings and Active network connection This will help diagnose the system for tracing existence of any new malware or riskware Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Windows Spy This tool can be used to find out more information about an application or process whenever required At times it happens that we keep on getting dialog boxes or messages that are shown by spyware or some malware and we are not able to locate the malware In such situation this tool can be used to find out more information about the application by dragging the target on to the dialog or window that appears on the screen This tool will provide following information about the dialog or a window e Application Name e Original File Name Company Name e File Description e File Version e Internal Name Product Name e Product Version e Copyrights Information Comments Using Windows Spy 1 Click Tools gt Windows Spy from the Dashboard 2 Click Drag and move the mouse pointer on the application 3 window will be opened displaying above mentioned information 4 you wish to terminate that application or window then click Kill Process Exclude File Extensions Exclude File Extensions feature helps you to create an exclusion list of file types or extensions for Virus Protection This helps Virus Protection to concentrate only
96. vents execution of autorun from infected pen drive and also vaccinates the pen drive against autorun malware infections Silent Firewall The Silent Firewall is a new feature from Quick Heal that works silently in the background and acts as a barrier between the server and hackers It provides complete protection against known and unknown internal and external network based threats Browsing Protection Browsing Protection has been enhanced to provide additional protection for your system from threats that try to sneak into your system through malicious websites IDS IPS Intrusion Detection System IDS and Intrusion Prevention System IPS are the new features from Quick Heal IDS monitors the network traffic for preconfigured and predetermined attack patterns and once a match is found IPS takes the appropriate action to keep suspicious network traffic away from your system giving you a worry free experience when browsing the Internet Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 About Quick Heal Internet Security Parental Control Parental Control allows you to configure access and disable categories of websites that can be visited during an Internet session This is perfect for parents who want to ensure that their kids visit the right kind of websites and are not exposed to materials unsuitable for kids AntiPhishing Quick Heal AntiPhishing toolbar automatically scans all accessed web pag
97. will scan entire C drive of your system and will try to disinfect the boot sectors or files if found infected during the scan 7 When Quick Heal removes all the viruses and completes the scan it will provide you with the respective scan summary OY pr d SON m Launch AntiMalware Quick Heal AntiMalware with its improved malware scanning engine scans registry files and folders at lightning speed to thoroughly detect and clean Spywares Adwares Roguewares Dialers Riskwares and lots of other potential threats in your system Launching Quick Heal AntiMalware Quick Heal AntiMalware can be launched from any of the following ways e Click Start gt Programs gt Quick Heal Internet Security gt Quick Heal AntiMalware e Right clicking the Virus Protection icon on the Windows system tray and selecting Launch AntiMalware e Clicking Tools gt Launch AntiMalware from the Quick Heal dashboard Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Using Quick Heal AntiMalware Click Scan Now on the Quick Heal AntiMalware screen to initiate the malware scan process While scanning for malwares Quick Heal AntiMalware displays malicious files folders and registry entries related to various malwares Once the scanning is complete and in case a malware is found a list will be displayed for detected malwares contained in malicious files folders and registry You can un check specific file fol
98. xt Emergency CD will be created Be DNE dm uw Quick Heal Technologies P Ltd User Guide Quick Heal Internet Security 2011 Quick Heal Menus Creating Emergency CD using system files If you have created emergency CD earlier by providing Microsoft Windows Installation CD using Emergency CD Creation Wizard then you can quickly burn the emergency CD again by performing the steps that follow Click Tools gt Emergency CD from the Dashboard The Emergency CD creation wizard opens Click Next to continue The options screen opens Click Next to continue Select System files used earlier while creating emergency CD and click Next to continue System files used earlier for CD creation will be fetched automatically Remove the Operating System Installation CD and insert a blank writable CD Select the CD ROM drive and click Next to continue Emergency CD will be created 9v create Command line scanner You can create DOS Command line scanner using Emergency CD wizard Click Tools gt Emergency CD from the Dashboard The Emergency CD creation wizard opens Click Next to continue Select the option Save Command line scanner at and browse the desired path Click Next to continue Command line scanner will be created Click Finish to continue E O In case if you wish to disinfect a badly infected system it is recommended that you write a CD by copying Command line Scanner fo
99. y 2 If Quick Heal Internet Security has expired then click Renew Now the main window If Quick Heal Internet Security has not expired then click Help gt About and click Renew Now 3 Internet connection required screen appears Click Renew Offline The offline renewal details screen appears You can note down the offline renewal URL Product Key and Installation Number or click Copy to clipboard Upon clicking Copy to clipboard the offline renewal URL the 12 digit Installation Number and the 20 digit Product Key will be copied to the windows clipboard You can open a document and directly paste this information into the document valid email address A lt license gt key file will be generated upon successful completion of offline renewal This file will be sent to the email address provided You should ensure the correctness of the email address provided Visiting and filling offline renewal web form using some other PC having Internet connection You can visit the offline renewal page www quickheal co in offline renewal asp and perform the following steps Click the hyperlink Click here to proceed to Step 1 Enter the Product Key Installation Number Purchased Renewal Code and Purchased From details and click Submit 3 Upon verification of the provided data the next screen will display the user name and the registered email address If your email address has changed then you have the option to update the email
100. y default Phishing Protection feature is enabled and set to ON Parental Control Parental Control is a new feature in Quick Heal Internet Security that lets parents control the Internet activity for their children It provides features that can restrict categories of websites or user specified websites It also allows parents to schedule Internet access for their children Parental Control can be accessed by clicking Internet amp Network gt Parental Control from the Dashboard The following features are available under Parental Control Restrict access to particular categories of website This option allows you to configure access and disable categories of websites like pornographic crime and violence drugs and alcohol adult etc that can be visited during an Internet session This is perfect for parents who want to ensure that their kids visit the right kind of websites and are not exposed to materials unsuitable for kids To restrict access to particular categories of website please perform the following steps Select the option Restrict access to particular categories of website The Categories button is activated Click Categories 3 categories of websites whose access be allowed or denied are displayed Click the button corresponding to the category to either Allow the category or Deny the category of website The default settings are perfect for novice users and they can retain the default settings for their kids
101. y sets the boot time scanner to scan and disinfect the system on next boot b After disinfection of the system the system will start and you need to re initiate the installation For more details refer to Boot Time Scan in User Guide During the pre install virus scan if viruses are not found in the in the system memory then the installation will proceed further 3 The End User License Agreement screen appears Read the license agreement carefully At the end of the license agreement there are two checkboxes Submit suspicious files and Submit statistics By default these two options are checked If you do not wish to submit suspicious files or statistics or both then uncheck these options If you do not agree with the terms mentioned in the license agreement click Cancel to discontinue the installation If you agree with the terms mentioned then check I Agree and click Next to continue the installation 4 The Install Location screen appears The default location where Quick Heal Internet Security will be installed is displayed The disk space required during installation is mentioned on the screen If the default location has insufficient space or to install Quick Heal Internet Security on another location click Browse to change the installation location otherwise click Next to continue the installation 5 The installation progress screen appears This screen displays the status of installation in the progress bar 6 Upon completion a

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