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ShadowProtect User Guide

1. Although its functionality is very similar to the Network View the Management View simplifies administrator tasks when working with many remote nodes 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 61 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Install the Backup Agent Remotel Add and Delete Remote Nodes Modify Remote Node Properties Connect and Disconnect Remote Nodes Remote Install of Backup Agents ShadowProtect can remotely install backup agents using the Push install wizard To remotely install a backup agent 1 In the Management View tab click Install ShadowProtect displays the Push Install Wizard 2 On the Specify Installer Package page click Browse to select the ShadowProtect Installer Package 3 Click Next Note There must be an associated installation setup file iss with the selected installer package For more information see Creating an Install Setup Package 4 In the Choose Search Options and Proper Credentials dialog box provide the required information then click Next The name of the system where you want to install the ShadowProtect Backup agent Select either Domain name or Host name according to the type of system name you are providing then type the system name in the field System Name Note If you leave the field blank Push Install uses your current domain or workgroup to locate a list of available systems Use Active Instructs ShadowProtect
2. 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 56 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Select the type of image file you want to create Supported options include SPF Creates a new full base image file by consolidating the original full image plus all the incremental files up to the point in time of the incremental selected This full image can then be archived VHD Creates a Microsoft Virtual Hard Disk file compatible with Hyper V virtual environments Save As VHDx Creates a newer generation of Microsoft Virtual Hard Disk which supports volumes greater than 2TB VMDK Creates a Virtual Machine Disk file compatible with VMWare virtual environments NOTE Both the Recovery Environment CrossPlatform and the one for Windows also support conversion of image files to VHDx format 8 In the Wizard Summary page review the job summary then click Finish Note After converting a system volume backup image to a VHD or VMDK make sure to load Recovery Environment in the VM first and run Hardware Independent Restore HIR using this converted system volume Since the VM uses different hardware than the original system you must do this before the operating system will boot successfully If you still have boot problems refer to Using HIR and Using the Boot Configuration Utility in the StorageCraft Recovery Environment User Guide Caution Hyper V currently does not support attaching and booting a
3. 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 48 of 78 S5 STORAGECRAFT ShadowProtect User Guide CON Explore Backup Backup Image File Name Select a backup image file to browse E ShadowProtectAppFolder Backup Images E_VOL bO0 spf Image File Properties Volume Size 232 83 GB Used space 1 16 GB Creation Time 5 12 2009 7 02 07 AM Backup type None v 232 88 GB EE NTFS 232 88 GB Conditional In the Backup Image Dependencies page select the desired point in time image from the selected backup image set then click Next On the Explore Options page select how you want to mount the backup image then click Next For more information about mount options see Backup Image Mount Options Mount Option Procedure Select Assign the following drive letter Select the appropriate drive letter from the drop down list Select Mount in the following empty NTFS folder Browse to an appropriate folder to select it TO name the mount point subfolder select to use Mount image as a drive letter WN re Ne Mount the backup image file as a mount point a Time Date defaults to the image file s creation timestamp a File Name defaults to the image file s name a Custom a user defined string Optional Deselect Mount Backup as Read Only to mount the backup image as a writeable volume If you mount the backup image file as a writeable volume you can choose to sa
4. Ancrementals a Select the weekdays to create incremental backups b Specify times of day to start and stop creating incremental backups c Specify the Incremental backup frequency minutes between incremental backups Note ShadowProtect allows only one incremental backup job for each source volume 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 32 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Creating a Differential Backup Image Use a differential to create a backup file that contains only the differences since the last backup Note that a To create a differential Select Differential backup in the wizard s Backup Schedule page Continue with the wizard to the Previous Backup Image page Select the existing backup image file to use as a basis for creating the differential backup image Click Next On the Options page select the desired backup image file options Note The Options page lets you set both basic and advanced backup image options Click Next to continue with the wizard ShadowProtect creates a differential backup image file for this system AUNE e2 Email Notifications To receive email notifications when a backup job succeeds or fails go to Options gt Agent Options Configure an email address then select either or both Send Email on Success or Send Email on Failure to receive notices Start a New Job after an OS Upgrade Operating system upgrades make pr
5. The lower pane displays information about the backup image sets stored in the currently selected destination This includes Base image file name The name of the first file a full image of the volume in the backup incremental chain First image creation time The ShadowProtect date and time stamp of the base image file Last image creation time The ShadowProtect date and time stamp of the last incremental in that chain Points in Time The number of incrementals stored in this backup chain Image List Doesn t Update When ShadowProtect or ImageManager adds image files to a network destination such as a NAS device the list of these files under the Destination tab may not update automatically Use Refresh to update the list This most often occurs with Linux based NAS devices as they do not always send out update notifications to ShadowProtect Backup History Tab The Backup History tab displays the backup job log 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 29 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide on all b l All Events Start Time End Time Type Source Destination Status 4 11 7 2009 1 00 15PM 11 7 2009 1 46 55SPM_ Full backup C I NTFS E Backups C_VOL bO02 spF Completed 11 9 2009 10 00 01 AM 11 9 2009 10 48 11 AM Full backup CA NTFS E Backups C_VOL b003 spF Completed 4 11 9 2009 11 00 00 AM 11 9 2009 11 00 34 AM Incrementalbackup C NTFS E Backups C_
6. 9 On the Wizard Summary page review the details of the volume restore operation then click Finish You can view the progress of the restore volume operation in the Backup Jobs tab amp Note StorageCraft strongly recommends creating a new backup job for the restored volume While an existing ShadowProtect backup job may continue to create new incrementals issues arise from changes in hardware volume size or operating system between the pre restore and post restore incrementals To ensure reliable backups create a new job on the restored volume 8 Image Conversion Tool ShadowProtect includes the Image Conversion Tool to manage existing backup image files This tool can e Convert a backup image into a virtual machine format VMDK or VHD VHDX e Consolidate a point in time backup image full incremental images into a single new full image e Change the compression setting on an existing image e Change the encryption setting on an existing image e Split an backup image file into a Spanned Set where each file has a maximum file size This is useful for moving backup image files to CD or DVD amp Note Current hypervisors including Hyper V and VMware will only mount a VMDK or VHD converted from partitions of less than 2TB A workaround is to create multiple partitions smaller than 2TB on drives larger than 2TB See 2TB Limit using the Image Conversion Tool for details However converting image files to VHDX does suppor
7. Also it does not remove the remote node from the Management View function of any other system that might be configured to remotely manage that node Note You cannot delete the local node from the Management View Modifying Remote Node Properties The properties table displays the properties of the currently selected remote node Note You can edit the remote node s descriptive properties when it is connected You can edit the login credentials only when it is disconnected To modify the properties of a remote node AUNE Open the Network View in the console In the node list select a remote node to modify If the console doesn t display the Properties pane click Properties Modify the remote node properties as needed in the pane Select a field to make it active You can also use the tab key to move from field to field Remote node properties include Server Name Server Address Group Name Server Description Status Domain Name User Name Password Agent Version Last Connected Displays the machine name for the remote node used in the node list Shows the IP address or machine name of the remote node Click Browse to locate a particular system and identify its IP address The group that you want to associate with the remote node Groups help organize remote nodes which share similar characteristics or requirements e Without a Group Name for the node ShadowProtect lists the
8. Mount naming convention Drive gt a Check for new images every Number of points in time to keep mounted Number of volumes in image set Image chain password J Mount images as writeable T Generate incremental on dismount Cancel TestEmal R On the General dialog click Browse to select a folder that has or will have one or more backup image files Click Browse Select a directory to use for mounting images Enter a unique name for the mounted image s ImageReady defaults to using o the drive letter of the source image file o the source file s filename o the time of the mount to create a unique name for each mounted volume ImageReady seperates these elements in the name with dashes but you can delete the dashes and customize the name as needed Select how often ImageReady checks the folder for new files to test The range is from every 6 seconds to every 1440 minutes ie 24 hours or once a day in 1 2 minute intervals Select the number of simultaneous mounted volumes ImageReady maintains up to 96 This number of simultaneously mounted volumes is hardware and hypervisor dependent ImageReady refers to these mounted volumes as points in time rather than volumes to reflect that a single server such as Exchange may require two or three volumes mounted simultanously in order to peform the required tests Note These settings cannot be changed once saved Recreate the job if necessary t
9. Typically VirtualBoot detects this automatically but if you include Boot multiple bootable volumes in the VM you can specify which volume serves as the boot volume To do so select Volume the volume you want from the list and click Specify Boot Volume Note If you specified a backup image file when starting VirtualBoot this page lists the related backup image file information 4 In the Options page provide the required information then click Next Specify the operating system From the dropdown menu select the Windows OS installed on the boot volume of for the new virtual machine the backup image file Instructs VirtualBoot to automatically create the VM as part of the configuration process If you do not select this option you must manually configure the VM in VirtualBox In either case VirtualBoot creates the XSP files that VirtualBox uses to define the Automatically create the new virtual disk drives in the VM virtual machine Note VirtualBoot ALWAYS places the boot volume in the Disk_0 XSP file For more information see Mounting a VM Manually Automatically start the new Select this option to launch VirtualBox automatically after the VM is complete and virtual machine load it for use Specify the name of the new Specify a name for the VM By default VirtualBoot creates a name based on the virtual machine machine name Specify the amount of memory to allocate to the new virtual machine Specify the amount of m
10. Windows 2000 does not support ISOTool Run ISOTool either from Start All Programs StorageCraft ISOTool exe or from C Program Files x86 StorageCraft ShadowProtect ISOTool exe Note Either way right click on ISOTool exe and select Run as Administrator ISOTool Burn Rip Mount and Author ISO Files Burn a Disc Copy an ISO File to a Disc Rip a Disc Copy a Disc to an ISO File SO Dismount Iso Use this tab to create a CD DVD Blu ray disc using the exact contents of an ISO file Specify the ISO file whose contents will be written to the CD DVD Blu ray disc Select the drive which contains the CD DVD Blu ray disc that is to be written D z Overwrite any existing data on the CD DVD Blu ray disc for RW media The tool offers five tabs to Burn a Disc Rip a Disc Mount ISO Dismount ISO Author ISO These tabs provide instruction to perform these functions The authoring tab has additional steps Author an ISO Note This option only creates non bootable data disks To author a new ISO 1 Double click on the default name My ISO to enter another name 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 58 of 78 3 STORAGECRAFT ShadowProtect User Guide 2 Use the Disc Type dropdown box at the lower right to specify what size image you want The range is from 700MB to 128GB on a dual layer Blu ray disc 3 Click Add Files to browse and select one o
11. necessary create a new backup job and chain with the new password Warning Guard encryption passwords carefully ShadowProtect cannot access a backup image file without the password ShadowProtect cannot change passwords on existing encrypted files Nor can StorageCraft Support recover the password or otherwise provide access to an encrypted backup image file File Encryption ShadowProtect uses the password as an encryption key when encrypting the backup image file You can select one of three encryption methods in the Advanced Options dialog box For details see Encryption in Advanced Options Use Password File You can use a password file also known as a Key File to encrypt a backup image This is helpful if you are not managing your own backups and you don t want other users to have access to the password used to protect the backup image files For information about creating a Key File see Creating Key Files Important StorageCraft strongly recommends encrypting all backup files replicated to remote sites Split Image File ShadowProtect can split a large backup image file into multiple smaller files These smaller files create a Spanned Image Set Use spanned image sets to move a large backup image file onto fixed length media such as CDs or DVDs To split a backup image file 1 Select Split Image File in the Backup Wizard s Options page 2 Specify the maximum file size in MB for each of the smaller files in the set
12. 11 1 Management View 11 2 Network View 11 3 Using an Install Setup Package 12 Using VirtualBoot 12 1 VirtualBoot Requirements 12 2 Limitations 12 3 Creating a VM 13 Other Operations 13 1 Verifying Backup Image Files 13 2 Configuring Email Notifications 13 3 Log Files 13 4 Creating Key Files 13 5 Creating a Recovery CD 14 Best Practices 2015 StorageCraft Technology Corporation StorageCraft Support Center O oN Oo PR A BR PD Page 2 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide ShadowProtect User Guide Welcome to the StorageCraft ShadowProtect User Guide This edition covers ShadowProtect versions up to v5 2 3 of these products Desktop Server Small Business Virtual and related sections for the ShadowProtect IT Edition and the StorageCraft Recovery Environment This Guide describes the ShadowProtect technology how to use the product and how to get the most out of ShadowProtect While ShadowProtect comes in multiple editions most of the differences between these editions relate to the associated user license When there is specfic information for an edition this Guide notes this Edition Description ShadowProtect Provides volume backup and restore options for a single desktop system This edition is most suitable Desktop for home use Provides backup and restore options for server operating systems ShadowProtect Server requires a ShadowProtedt Serer separate license for each installed OS Shado
13. 2003 Standard Edition R2 Server 2003 Advanced Edition Server 2003 Advanced Edition R2 Server 2003 Enterprise Edition Server 2003 Enterprise Edition R2 Server 2003 Datacenter Edition Server 2003 Datacenter Edition R2 Server 2003 Web Edition o Small Business Server 2003 Windows Server 2008 including R2 32 bit x86 and 64 bit x64 Windows Server 2008 R2 Foundation Windows Server 2008 Windows Server 2012 family including o Windows Server 2012 Windows Server 2012 Core Windows Server 2012 Foundation Windows Server 2012 Essentials Windows Server 2012 Standard Windows Sever 2012 Datacenter Hyper V Windows Server 2012 R2 x64 Essentials Windows Server 2012 R2 x64 Foundation Windows Server 2012 R2 x64 Storage Server Windows Server 2012 R2 x64 Data Center Windows Hyper V Server 2012 R2 o 00000 0 0 o 000000 00 0 Small Business Server 2003 Small Business Server 2003 R2 Small Business Server 2008 Small Business Server 2011 Windows Server 2012 Foundation Windows Server 2012 Essentials Windows Server 2012 R2 Foundation Windows Server 2012 R2 Essentials NOTE ShadowProtect SBS does not activate on Windows Storage Server 2008 R2 Essentials or any version of standard version of Windows Storage Server or DataCenter Using VirtualBoot with SBS requires substantial memory up to 16GB for full functionality 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 12 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Sh
14. 3 STORAGECRAFT ShadowProtect User Guide Fast backup and restore e Protection from local hard e Must have network interface card drivers supported by Network Hard Drive drive failure Recovery Environment Server e Off site storage e Complexity Users must have network rights to save and e Can run ImageManager on access backup images system e Relatively fast backup and Network Attached E aa ak fomilocalidiiv e Must have network access to reach device Storage NAS failure e Must have access rights to the device Preserves local disk space Slower backups due to media speeds vs hard drives File restrictions due to limited capacity of discs Spanning large files over multiple discs adds management effort e Good media for archiving e Protection from local hard drive failure Optical CD DVD Blu Ray Note If you select a destination that does not have enough disk space to save the backup image the backup job fails ShadowProtect notes the reason for the failure in its log file and in the Backup History tab 5 2 Destinations Backup destinations are pre defined storage locations for backup image files ShadowProtect supports both local and network storage as destinations If a destination storage device changes you only have to modify the destinations that point to that storage device rather than edit all backup jobs which use that destination o 90 2 Add Delete Edt Refresh Type Name Path 2 Network Share Omni Backup Om
15. Environment amp Note ImageManager may report an error when verifying an image file created from a mounted backup and which is shrunk from its original size 6 Click Next 7 In the Backup Image Dismount Summary page review the dismount details then click Finish Note Once dismounted select Refresh Volumes Info to get an accurate view of the mounted system volumes from the Disk Map tab Dismounting Images in Windows Use Windows Explorer to dismount an image file ShadowProtect adds two options to the Explorer s context menu the right click menu for mounted image files Launches the Backup Image Dismount Wizard This wizard guides you through the process of dismounting the selected backup image file Use this option for images mounted as writeable in order to save these changes to a new incremental file Dismount Dismounts the backup image file without any further user interaction ShadowProtect dismounts the file without saving any changes to data Quick Dismount 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 52 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide 7 Restoring a Volume ShadowProtect provides two ways to restore a backup image file depending on which type of volume it is Restore using Volume which Type _ ShadowProtect version Description Use the Restore Wizard in ShadowProtect to recover a data non boot volume Note
16. Incremental image file when an existing image file is mounted as a read write volume and Spi modified Incremental backup image files let ShadowProtect offer multiple volume backup strategies including differential and incremental backup options See Glossary for information about these backup strategies Image files that belong to a spanned image set Spanned image sets are made by breaking a backup image file Spanned into pieces for increased portability for example to save the image file on multiple CDs or DVDs Sp_ _ The actual spanned image file name replaces the pound sign with a number that indicates the position of the file within the spanned image set ImageManager cd spi Image files that have been automatically collapsed by ImageManager The suffix before the file extension cw Spi indicates if the file is a daily weekly or monthly collapsed backup files cm spi Spk A password key file used to encrypt backup image files spwb A temporary write back file used to save changes for a mounted image file volume cr A rolling file used by ImageManager consolidation bitmap A data file used in optimizing ImageManager consolidation File Naming Conventions The ShadowProtect naming convention identifies the file and its relationship to and dependencies on other backup image files The syntax is lt volume identifier gt b lt base seq gt d lt diff seq gt i lt inc seq gt lt extension gt _ volume identifier I
17. Node as an Unmonitored Node The ShadowProtect management console will not try to actively connect to the node and monitor it e Once the node has a Group Name listed the Node appears under the Group Name The ShadowProtect Management console will try to automatically connect to the node each it launches to monitor the node Displays a user deffined description of the remote node Indicates the remote node s status connected or disconnected Enter the domain name used to access the remote node Enter a user name with administrator rights to the remote node Enter the user name s password Displays the version of the ShadowProtect backup agent installed on the remote node Displays the date and time this console last connected to the remote node Connecting and Disconnecting Remote Nodes To connect to a remote node 1 In the Management View tab select the remote node in the node list 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 63 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide 2 Click Connect You connect to only one node at a time If you try to connect to another node ShadowProtect automatically disconnects you from the first one Note You must add a remote node to the Management View in order to connect to it see Adding and Deleting Remote Nodes To disconnect a remote node 1 In the Management View tab select the remote node in the node list 2 Click Disconnect
18. Note Disconnecting from a remote node does not stop the ShadowProtect backup agent or affect any of the ShadowProtect operations on that remote node 11 2 Network View The Network View displays a list of monitored nodes in a panel at the right side of the ShadowProtect console Use Network View in the View menu to display it Network View can Add and Delete Remote Nodes Modify Remote Node Properties Connect and Disconnect Remote Nodes Export and Import Node Settings Adding and Deleting Remote Nodes You must add each remote node to your Network View to manage it To add a remote node 1 If the console doesn t display the Network View click Network View from the View menu 2 In the Network View click Add This creates a new node named New Node 1 It also opens a Properties pane beneath it where you can configure the remote node 3 In the Properties pane enter the credentials needed to connect to the node For information about remote node properties see Modifying Remote Node Properties You can now connect to and manage the remote node To delete a remote node 1 In the Network View select the remote node in the node list 2 Click Delete Deleting a remote node does not delete ShadowProtect or any of its configurations from the remote node It also does not remove the remote node from the Network View of any other system that might be configured to remotely manage that node Note You cannot delete t
19. Off Email From Address Email To Address es Custom Subject Suffix Custom Body Prefix Send Email on Success Off Send Email on Failure Off Send daily report Off Send weekly report Off Report day Report time VSS Options DAD Excluded VSS Writers E Agent NT Service Options DAD Startup Backup Delay 60 Email Options DAD TestEmal l ok Cancel Configure Email Notifications 1 Enter the requested SMTP server credentials and name 2 Enter the To and From addresses Include the administrator s address in the To field to have ShadowProtect send copies to that address 3 Select one or more types of email alerts on Success on Failure Daily or Weekly reports Note Leaving all selections at their default value of Off tells ShadowProtect to send no alerts 4 Click OK to save the configuration 5 Click Test Email to confirm the configuration Configure VSS Options ShadowProtect uses VSS to quiesce applications before taking a snapshot Some VSS writers do not interact well with ShadowProtect and may causes issues such as a lengthy delay before ShadowProtect takes the snapshot As a troubleshooting tool ShadowProtect can exclude one or more VSS writers to identify which one is misbehaving To troubleshoot VSS writers Open a command prompt on the affected system Run vssadmin list writers to identify all installed VSS writers In the ShadowProtect console select Options gt Agent Op
20. STORAGECRAFT ShadowProtect User Guide e Can recreate the boot information from the System Reserve volume e Does not need the factory content from the Recovery Partition since a typical restore occurs after the drive has failed e Does not need additional hardware specific diagnostic tools as again a typical restore is to new different hardware The only exception is in the case of a system using BitLocker In which case a one time full backup of the System Reserve volume preserves the needed content for a full restore However user preference may warrant preserving these volumes with additional one time full backups 5 5 Options Options Specify the options you want for the backup image Select Compression Method Standard recommended Z Enter Password Use Password File Note This option will encrypt the image file Split image file Backup Job Name Backup Comment ShadowProtect provides the following backup image file options when creating a backup job Compression Method e e Encryption e Split Image File e e Backup Comment Advanced Options Note StorageCraft recommends keeping the default settings for these options However the linked sections on each option explain the ramifications of modifying each option if required Compression Method ShadowProtect provides the following file compression options when creating a backup image file N No data compression This option uses
21. ShadowProtect but you must have ShadowProtect 4 x or later installed to run the application ShadowProtect 4 x includes VirtualBoot as a core component of the console installation Note Although VirtualBoot can generate a VM from backup image files created with any version of ShadowProtect StorageCraft recommends using VirtualBoot with backup image files created by ShadowProtect 3 3 and later to get full access to the benefits of VirtualBoot VirtualBox VirtualBox is an open source VM environment from Oracle VirtualBoot provides native support for ShadowProtect files in a VirtualBox VM For information about VirtualBox and to download the software visit www virtualbox org ShadowProtect supports various versions of VirtualBox up through v4 3 12 Please refer to the Virtua Boot Developer Notes found in the ShadowProtect directory for details on the latest supported versions warning VirtualBoot does not support VirtualBox 4 0 0 as that version does not properly use third party plugins Hardware Requirements VirtualBoot hardware requirements are driven primarily by the hardware requirements necessary to run VirtualBox see VirtualBox End User Documentation Processor Oracle recommends using a recent last five years reasonably powerful x86 processor either Intel or AMD including AMD Intel x64 processors VirtualBoot does not support Itanium IA64 2015 StorageCraft Technology Corporation StorageCraft Support Ce
22. and Optional Specify the name of the product user purchaser or Organization organization If the activation is successful click Close If the activation was not successful review the message to determine why the activation was unsuccessful To correct the problem do one of the following a Review the information in the Product Activation dialog box for accuracy Correct any errors then OK to resubmit the activation request b If your computer cannot successfully communicate to the activation server or the Internet wait for a while and try the activation process again c Ttry using the manual activation option to activate the software c Activation may fail if the software detects there are no more allowed activations for the serial number Purchase additional licenses to increase the number of available activations If you feel you received this message in error contact StorageCraft Support ShadowProtect asks to restart the service ShadowProtect To complete activation the ShadowProtect service must be restarted Restart now Click Yes to restart the software ShadowProtect is now activated nual Restart Clicking No in the Restart Now dialog delays activation until after a restart It also results in the ShadowProtect Activate Product dial og showing no serial number or other information Note Closing and reopening the ShadowProtect UI does not complete the activation or refresh the serial
23. backup image file that you want to use to create a VM For example VirtualBoot e backups C_VOL b005 spi Right Click In Windows Explorer right click the ShadowProtect backup image file that you want to use to create a VM Menu then select VirtualBoot 2 Click Next on the VirtualBoot Wizard welcome page 3 In the Backup Image List page provide the required information then click Next 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 68 of 78 i STORAGECRAFT ShadowProtect User Guide If you start VirtualBoot using the command line or right click menu option VirtualBoot populates the Backup Image list with all files that are part of the backup chain for the specified backup image file Adds a backup image file to the VM Use this if you have a separate data volume you want to include in the VM Add Note VirtualBoot attempts to automatically include all volumes that are part of the boot volume s image set in this list When this does not occur use this option at add in these other volumes teas If the selected backup image file is encrypted you must provide a valid password to access it Caution Use care when selecting image files from multiple backup jobs If the VM executes incremental backups those created for volumes that are not in the boot volume s image set likely won t be useful or reliable Remove Image Removes a backup image file from the VM File Specify Designates the boot volume in the VM
24. box you can edit all of the destination s properties except the Destination Type Network Share or Local Directory If this type changes create a new destination 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 35 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Deleting Destinations To delete a backup job destination 1 Start the ShadowProtect console see Starting ShadowProtect 2 Select the Destinations tab 3 Select the destination to delete then click Delete Note Before deleting a destination make sure to modify or delete any backup jobs that use the destination or the jobs will fail For information about editing backup jobs see Backup Jobs Tab 5 3 Configuring a Continuous Incremental Backup Job A continuous incremental backup job creates e An initial single full backup base image e Recurring incremental backups from that point on at set intervals Incremental backups benefit from using StorageCraft_ImageManager to manage the amount of disk space used by the files and to maintain their integrity Some points to consider when configuring a continuous incremental backup job e Provide a name for the backup job While ShadowProtect does not require a user defined name creating a unique name allows quick identification of related backup files in a folder ShadowControl CMD also can display the backup job name again making it easier to determine which job applies to whic
25. current date and time To change the date and time settings click on an element of the date time month day year hour minute second AM PM then type or use the up down buttons to set the desired value Creates full or full with incremental backup images Weekly Creates a recurring backup job based on a weekly schedule Select the weekdays and time of day to run the full or full and incremental backups Creates full or full and incremental backup images Monthly Creates a recurring backup job based on a monthly schedule Select the days of the month and time of day to start the full or full and incremental backups System Reserve and other Volumes Hardware vendors may configure their hard drives to include multiple partitions e Diagnostic Partition Usually a 100MB or less partition this would include one or more tools specific to that hardware platform This partition will have no drive letter assigned to it e Recovery Partition This has only the data included on the new disk prior to installing the Operating System It is used to restore the system back to factory status This partition will have no drive letter assigned to it e System Reserve Volume This may include boot information and is of particular value only when using BitLocker A ShadowProtect restore does not require either a full or continuous backups of these volumes as it 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 41 of 78 s3
26. default ImageReady runs using the LocalSystem account on the workstation For ImageReady to test image files stored on a network server or share it needs rights to that folder or share Either run the ImageReady service as Admin or grant the LocalSystem account credentials to log into the network resource Note The Adobe CreativeCloud Suite install fails if the StorageCraft ImageReady service is installed and running The installer displays an error mesage that The ImageReady service is already running On systems requiring CreativeCloud use Windows Services msc to stop and disable the StorageCraft ImageReady service prior to running the install The StorageCraft ImageReady executables can also be deleted at that point if desired Note Windows 2000 does not support ImageReady 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 59 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide To use ImageReady 1 2 3 MONOT 10 11 12 13 14 15 Run ImageReady from the ShadowProtect folder The ImageReady main dialog displays y ImageReady Client Connection Server Address 127 0 0 1 Port 20247 urrently managing Click Connect to connect to the server Click Add ImageReady opens the Properties dialog Properties host Shared Folders Images ig General J Custom Script l Alerts Properties Managed Folder Mount Directory C Jobs
27. details fields 5 Click Next 6 Provide the appropriate credentials to access the endpoint s for the push install 7 Select the endpoint s that are destinations of the push install 8 Optional Provide the ShadowProtect product key to activate the endpoint s license s 9 Select Reboot after install as required to perform backups of the endpoint 10 Specify a time to perform the reboot and a message to alert the endpoint user 11 Click Next to review the push install configuration 12 Click Next to begin the install ShadowProtect completes the install of the ShadowProtect agent on each of the selected endpoints 3 1 Requirements ShadowProtect has the following hardware and software requirements Hardware Requirements Supported Operating Systems Supported File Systems Supported Storage Media MSP Requirements Multi boot Environments Hardware Requirements Hardware ShadowProtect CPU 300 MHz or higher Pentium compatible CPU Memory The greater of 256 MB or the Operating System minimum Hard Drive space 50 MB free disk space CD ROM or DVD drive Required only for CD installs or for Recovery Environment Monitor VGA or higher resolution Clustering ShadowProtect does not support Windows Cluster Shared Volumes CSV Backup Destination Requirements ShadowProtect can save backup files to external or network attached drives This third party hardware may have its own requirements For example the Netgear ReadyDATA
28. includes most of the configuration and operation controls for ShadowProtect The console is divided into four sections Menu Bar Located at the top of the console the Menu Bar provides access to general menus used to configure and operate ShadowProtect Navigation Panel Located on the left side of the console the Navigation Panel provides access to the tasks and tools used to configure and operate ShadowProtect Main Panel Located in the center of the console the Main panel uses Tabs to view ShadowProtect tasks and information Network Panel Located on the right side of the console the Network panel or Network View provides access to the Remote Management features in ShadowProtect 4 1 Menu Bar The ShadowProtect Console menu bar includes Menu Description Options Accesses File application Exit Closes the ShadowProtect UI level options Backup Launches the Backup Wizard see Create a Backup Image Restore Launches the Restore Wizard see Restoring a Volume Explore Backup Launches the Explore Backup Image Wizard see Mounting Backup Image Files Accessesthe Dismount Backup Image Launches the Backup Image Dismount Wizard see Dismounting Backup Image Files Tasks NAUOWPTOLEGI Verify Image Launches the Verify Image Wizard see Verifying Backup Image Files Wizards Image Conversion Tool Launches the Image Conversion Tool Wizard Add Destination Opens the Destinations dialog box where you ca
29. information about creating a backup image file in Recovery Environment see the StorageCraft Recovery Environment User Guide ShadowProtect provides two ways to create backup image files using the Backup Wizard One Time Backup The Backup Wizard guides you through creating an immediate full backup image file Consider the following when creating a one time backup job e ShadowProtect supports one time backup images from both Windows and Recovery Environment For more information about each of these products see Features and Components e You must be a member of the Administrator group on the system where you want to create a backup e One time backup jobs can be run at any time They do not affect existing scheduled backup jobs for that volume Scheduled Backup The Backup Wizard guides you through the process of creating a recurring backup job Consider the following when creating a scheduled backup job e A volume can belong to no more than one scheduled incremental backup job Note that this limitation does not prevent creating a one time backup image or a differential backup image of that volume e If ShadowProtect is currently running a backup job for that volume or the computer is turned off and unavailable 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 31 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide ShadowProtect skips any scheduled backup jobs for that volume at that time e ShadowP
30. means that your next Incremental backup misses any changes made from the alternate OS If one or more non Windows operating systems such as Linux can write to a ShadowProtect managed volume make sure ShadowProtect recognizes those changes by creating a script This script should execute during the startup logon phase of the non Windows OS It should delete all VSM000 IDX case sensitive files from the root directory of each ShadowProtect managed volume Removing these files forces ShadowProtect s stcvsm sys to do a full differential comparison backup when your primary Windows volume boots This differential image file captures any changes made to the volume from the non Windows OS 3 2 License and Install Options StorageCraft provides the following ShadowProtect license options License inti Type Description Purchased StorageCraft licenses ShadowProtect on a per system basis based on the number of systems for which you are Li making backups For example using ShadowProtect to backup 100 computers requires 100 licenses Before using icense i the software review the complete End User License Agreement StorageCraft provides an Evaluation version of the ShadowProtect software as a CD or ISO image file Use this z version to create and restore backup image files of system and data volumes as well as restore specific files and Evaluation i nee Li folders The Evaluation version includes the StorageCraft Recovery Environment to restore
31. number in the Activate 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 17 of 78 3 STORAGECRAFT ShadowProtect User Guide Product dialog To restart the software after clicking No Close the ShadowProtect UI if open Run Windows Services msc Right click ShadowProtect Service Select Restart The ShadowProtect Service restarts Run ShadowProtect Select Help gt Product Activation AmBWNeE The activated serial number now displays along with the other information Activation during the Trial Period You can install and run ShadowProtect without activating it for a period of 30 days Once you choose to activate it follow the steps listed Manual Activation If you are unable to use the automated activation method StorageCraft provides a manual activation option This requires you to request an activation key online and manually apply it to your ShadowProtect installation Note MSP installs do not support manual activation To get an activation key 1 Open a Web browser to http www storagecraft com activation Using the online form provide o Your ShadowProtect version o Your customer name o A valid email address to deliver the key o The contents of the icense id file found in one of the two listed directories 3 Click Submit 4 Copy the activate zip file from the response email or web form to the same directory containing the cense id file 5 Unzip and run the activat
32. on the success or failure of a backup job with details on its start and finish time source volume and destination To configure email notifications amp Note Verify your external email account has POP IMAP support enabled 1 In the menu bar of the console select Options gt Agent Options 2 On the Agent Options page provide the details of the email configuration se oar The host name or IP address of the outgoing SMTP server to use when sending email notifications for Address example smtp gmail com 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 74 of 78 3 STORAGECRAFT ShadowProtect User Guide Default 25 The port used by the SMTP service SMTP Port The default port for secure SMTP connections SSL is 465 SMTP Login The username ShadowProtect uses to access the SMTP server For example jdoe email com User Name SMTP Login The password associated with the SMTP user name Password SMTP The authentication method used by the SMTP server Select the appropriate authentication method for Authentication your SMTP server from the dropdown list For example the SMTP authentication method for Gmail is Method Login Use SSL Default Off The selection for a secure connection with the SMTP server When using SSL make sure to set the SMTP Port accordingly The SSL port is 465 Email From z Address The email address that appears in email message s From field Email To A list of email addre
33. terms of the EULA and that you are authorized to accept the EULA on behalf of such end user 12 Using VirtualBoot VirtualBoot boots a system volume backup image into a Virtual Machine VM environment without performing a restore operation or converting backup files to a different format By leveraging the open source Oracle VirtualBox software VIrtualBoot provides a quick temporary replacement system for a failed server VirtualBoot provides an innovative solution to the following situations System Fail over Restoring a failed system with terabytes of storage using traditional methods can take days A VirtualBoot replacement can take minutes and gives users full access to system resources and applications after only a brief downtime to cut over to the new system Backup Test Few administrators perform backup and restore tests using traditional methods VirtualBoot can mount any backup 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 66 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide image in a VM for testing to make sure a restored system would function properly Access Application specific Data While backing up data is a critical operation sometimes the data files alone aren t useful without their associated applications VirtualBoot can mount an entire system both applications and data in a VM where you have access to data within its associated application For information about VirtualBoot u
34. that they provide access to all your mission critical applications and data VirtualBoot Solution VirtualBoot a recent backup image and you can verify that the restored applications and data perform as expected Hardware Failure Problem You have a database server and the 20TB disk array crashes You need to get the system back on line and replace the disk subsystem VirtualBoot Solution This solution is a three step process 1 VirtualBoot the latest backup image of your database server so users can continue using the database The interim VM solution performs well because there is no file conversion required StorageCraft provides native support for its backup image files in the VirtualBox environment As part of this process configure ShadowProtect to continue creating Incremental backups in the VM preferably every 15 minutes These Incremental backups are part of the original backup image chain ShadowProtect has VirtualBox store the VM generated Incremental backups in native VDI files While these files are relatively tolerant of VM host crashes or VirtualBox exe or VBoxSvc exe process crashes they might become corrupt and prevent the VM from restarting If this happens create a new VirtualBoot VM using as the VM source the latest Incremental backup created in the prior VM Warning To continue uninterrupted Incremental backups in a VirtualBoot VM the ShadowProtect backup job that creates the backup image files must use a ShadowP
35. to include all relevant volumes not just the data volume in the backup image ShadowProtect snapshots can operate simultaneously on multiple volumes ensuring cross volume consistency Periodically save backup image files to removable storage External hard drives or optical media let you store backup image files at an off site location to keep images available in the event of an onsite disaster Use the Image Conversion Tool to manage backup images You can consolidate backup images split backup images for CD or DVD storage or save the images as virtual disks You can also use ImageManager for consolidating continuous incremental backup jobs Use Email notification Automatic emails keep you informed of the operation of your ShadowProtect backup jobs You can then quickly identify and resolve problems Use a retention policy that maximizes point in time histories Review the Retention option available in ShadowProtect for 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 77 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide retaining point in time histories including using differential images for second and subsequent full images These options can maximize the use of available storage capacity Working with heavily stressed servers When monitoring the operating conditions of critical servers you may note that one or more systems such as Windows SBS become heavily tasked during business hours This burde
36. 015 StorageCraft Technology Corporation StorageCraft Support Center Page 72 of 78 SSS sTORAGECRAFT 13 Other Operations ShadowProtect User Guide ShadowProtect includes additional features to maintain your backup environment Verification of Backup Image Files Email Notifications e e e Log Files e e Creating Key Files Recovery CD 13 1 Verifying Backup Image Files StorageCraft recommends performing verfication of backup images to ensure that each image is ready for recovery ShadowProtect provides three ways to verify the quality of a backup file e Use Mount or Quick Mount to open a backup image Browse the folders and open various files If you can do this successfully you know the backup image is healthy e Use ImageReady to automatically run tests on mounted volumes See Using ImageReady for details e Use the Verify Image tool in ShadowProtect to test the integrity of a specific backup image To test a backup image with the Verify Image tool 1 Open the Verify Image Wizard in the ShadowProtect console o In the Tools menu click Verify Image o In the Menu bar select Tasks gt Verify Image ShadowProtect displays the Verify Image Wizard 2 Click Next 3 On the Source Image File page select the image set to verify Verify image Source image file Select the backup image you want to verify Select network location or browse to a local path Oo External Drive E Backups Specify image name
37. AFT ShadowProtect User Guide 2 2 Restore a Backup Image Once you create a backup image you can use this image to restore data in two ways Recover individual files and folders Use the ShadowProtect Mount utility to open an image file as a volume either as a drive letter or a mount point The Mount utility can efficiently mount hundreds of backup images simultaneously if needed These mounted files preserve the Windows volume properties of the original Users can access the backup image file just as they would if the volume were on a hard disk This includes modifying and saving changes to the temporary volume as an incremental backup file For more information see Mounting Backup Image Files Restore entire volumes Use the ShadowProtect console s Restore Wizard to restore an entire data volume from a backup image file Use the StorageCraft Recovery Environment to restore a system boot volume For more information see Restoring a Volume 2 3 Backup Image Files ShadowProtect uses the following types of backup image files Backup Images Description Full A stand alone image file that represents a disk volume at a specific point in time Full backup image files do Spf not rely on any other files An image file that contains volume changes relative to another backup image file You can create Incremental backup image files relative to Full backup images or other Incremental backup images ShadowProtect also Incremental creates an
38. Backup Using the NETGEAR ReadyDATA ShadowProtect 5 2 0 and StorageCraft Recovery Environment for Windows now support the NETGEAR ReadyDATA system The procedure in configuring and using the NETGEAR ReadyDATA differs from the standard procedure This section describes these considerations Considerations when using the NETGEAR system It is defined as a destination using the Backup Wizard not the Destinations tab as with most network resources It exclusively supports continuous incremental backup jobs Its backups are automatically saved as vhdx format virtual disks It includes a unique backup file retention policy run by ShadowProtect for the ReadyDATA system Incremental backup jobs using any other destination rely on StorageCraft ImageManager to implement retention policies 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 37 of 78 SSS sTORAGECRAFT To configure a NETGEAR ReadyDATA destination 1 In the Backup Wizard s Backup Name and Destination dialog select Network Locations in the location dropdown box The Destination dialog opens 2 In the Destination Type dropdown box select VETGEAR ReadyDA TA The dialog changes to reflect the NETGEAR configuration I Destination WIN T29K NETGEAR ReadyDATA New Destination Share WIN T29K ReadyDATA IP Host Name ReadyDATA Admin credentials Name admin Password Select a volume which yell contain backup date Specific ReadyDATA a
39. If you proceed with the uninstall you will have to reinstall the software later on to deactivate the license Click OK to acknowledge you have deactivated the ShadowProtect license Click Next to begin the uninstall Reboot the computer to complete the uninstall RWNF NOW 3 6 Upgrading ShadowProtect Note All ShadowProtect backup image files remain compatible with newer versions of ShadowProtect ShadowProtect upgrades come in three varieties Upgrades between minor revisions Upgrades between minor revisions of ShadowProtect such as between a 5 0 and 5 0 1 versions simply require installing the new software ShadowProtect retains all configuration settings To perform a minor revision upgrade 1 On the License Agreement page select I accept the terms of the license agreement then click Next Note You must accept the license agreement to install ShadowProtect Click Print to print out the License Agreement if needed On the Ready to Install page click Install The program completes the installation of ShadowProtect Click OK on the Reboot reminder page In the Installation Complete page select Yes I want to restart my computer now then click Finish If you cannot restart the computer immediately select No I will restart my computer later However you must restart the computer before attempting to use ShadowProtect 6 Remove the ShadowProtect CD if used from the system s CD drive Upgrades between
40. SSS sTORAGECRAFT ShadowProtect User Guide StorageCraft Copyright Declaration StorageCraft ImageManager StorageCraft ShadowProtect StorageCraft Cloud and StorageCraft Cloud Services together with any associated logos are trademarks of StorageCraft Technology Corporation in the United States and elsewhere All other brands and product names are or may be trademarks or registered trademarks of their respective owners Table of Content Table of Content 1 ShadowProtect Overview 1 1 Features and Components 1 2 ShadowProtect Usage Scenarios 2 How ShadowProtect Works 2 1 Create a Backup Image 2 2 Restore a Backup Image 2 3 Backup Image Files 3 Installing ShadowProtect 3 1 Requirements 3 2 License and Install Options 3 3 Starting ShadowProtect 3 4 Activating ShadowProtect 3 5 Uninstalling ShadowProtect 3 6 Upgrading ShadowProtect 4 Understanding ShadowProtect Console 4 1 Menu Bar 4 2 Navigation Panel 4 3 Tabs 4 4 Network View 5 Creating Backup Image Files 5 1 Backup Image File Storage Locations 5 2 Destinations 5 3 Configuring a Continuous Incremental Backup Job 5 4 Configuring a Weekly Monthly Backup Job 5 5 Options 5 6 Deleting Backup Image Files 6 Mounting Backup Image Files 6 1 Recover Files and Folders 6 2 Backup Image Mount Options 6 3 Dismounting Backup Image Files 7 Restoring a Volume 8 Image Conversion Tool 8 1 2TB Limit using the Image Conversion Tool 9 Using ISOTool 10 Using ImageReady 11 Remote Management
41. This method does not require you to reboot the system Data ShadowProtect in Volume Windows Use the Recovery Environment to restore a system volume Note Use the Recovery Environment for Windows to restore from a VHD VHDX formatted image file The Recovery Environment CrossPlatform only supports restores from SPF and SPI image files not from VHD or VHDX format files Restore in the ShadowProtect Recovery Environment System boot Volume Warning Restoring a backup image to an existing volume overwrites all data currently on that volume Supported Sector Sizes Contemporary hard drives and SSDs ship with a 4096 byte physical sector size Most also support the 512 byte ogica sector size These drives are often labeled 512e for 512 Byte Sector Size Emulation ShadowProtect supports backing up both 4096 and 512 byte logical sector sizes In the unusual situation of restoring a partition volume from one logical sector size to another e 512 bytes per logical sector gt 4096 bytes per logical sector and the destination does not support 512e e 4096 bytes per logical sector gt 512 bytes per logical sector ShadowProtect will issue an error message during the restore if it encounters a mis matched sector size Restoring and Windows Deduplication ShadowProtect can restore a backup from e an image file which contains a Windows Deduplication dedup volume To access all the files in t
42. VHDX file created from a system volume backup image The Image Conversion tool then creates the appropriate converted file Canceling an Image Conversion Click Cancel to abort the conversion For VMDK conversions note that ShadowProtect creates a temporary file during the conversion Unlike other StorageCraft products the Image Conversion tool creates this temporary file with the actual name and VMDK extension of the final completed conversion After canceling this type of conversion this temporary vmdk file may remain This stub is incomplete and cannot be used for mounting 8 1 2TB Limit using the Image Conversion Tool The current hypervisor from VMware on y supports VMDK files converted from partitions of under 2TB in size Previous versions of Hyper V also limited VHD files to under 2TB as well Any ShadowProtect image file converted using the image conversion tool to VHD or VMDK format must come from a source partition that is under 2TB in total size The actual size of the image file even if it is under 2TB in size isn t important If the source partition is over 2TB then these hypervisors won t mount the file A workaround is to partition drives larger than 2TB into volumes smaller than 2TB NOTE In Windows 8 Server 2012 Microsoft introduced a new virtual file format VHDx VHDx does support volumes greater than 2TB ShadowProtect 5 2 and the image conversion tool do support this format However Hyper V does not support attachin
43. VOL b003 001 spi Completed 4 11 9 2009 12 00 00 PM_ 11 9 2009 12 03 30 PM _ Incremental backup CA NTFS E Backups C_VOL b003 4002 sp Completed 4 11 9 2009 1 00 00 M 11 9 2009 1 00 31 PM Incremental backup CA NTFS E Backyps C_VOL b0034003 spt Completed 4 11 9 20092 00 00PM_ 11 9 20092 00 27PM Incrementalbackup C I NTFS E BackupstC_VOL bO0034004 sp Completed 4 11 9 20093 00 00PM 11 9 2009 3 00 32 PM Incremental backup CA NTFS E Backups C_VOL b003 i005 spi Completed 11 9 2009 4 00 00 PM 11 9 2009 4 00 26 PM Incremental backup C A NTFS Er Backyps C_VOL b0034006 spi Completed 4 11 9 20095 00 00 M 11 9 20095 00 32 PM Incrementalbackup C NTFS E Bachups C_VOL b0034007 spf Completed 11 10 2009 5 51 32 AM 11 10 20095 51 32 AM Incremental backup C NTFS E Backups C_VOL Execution Faled Timing Modde Code Message 4 10 Nov 2009 05 51 32 service 100 service build 43 started job by incremental trigger 4 10 Nov 2009 05 51 32 service 104 3 5 0 3570 30SF SCAF 1999 27f0 522A 81C4 10 Nov 2009 05 51 32 service 100 backup volume C NTFS 10 Nov 200905 51 32 service S09 Cannot get access to destination object i 10 Nov 2009 05 51 32 service 101 Cannot execute job The system cannot find the path specified 0x80070003 2147942403 is gt The Backup History tab shows Menu Bar The menu offers Delete All Clears the Job List log file Details Displays or hides the Job Log pane Statu
44. a 32 bit application e Recovery Environment CrossPlatform Available as an ISO for download in either 32 or 64 bit versions Either tool can restore Windows system volumes Both have a similar interface The difference is that the REBuilder application creates REWind using a seperate downloaded WinPE while REX is a self contained Linux based environment Refer to the RE Builder documentation for details on creating a REWind disc To create a Recovery Environment CrossPlatform disc 1 If necessary download the Recovery Environment Crossplatform ISO image file 1 Open a Web browser to the StorageCraft Recovery Environment ISO Download web page 2 In the Serial Number field specify the product serial number you received when you purchased ShadowProtect 3 Click Submit 4 Accept the EULA 5 Select which version of the Recovery Environment to download 32 or 64 bit 6 Save the ISO image to a local drive 2 Insert a blank CD DVD Blu Ray disc in your system s optical drive 3 From Windows select Start gt All Programs gt StorageCraft gt ISOTool The ISOTool runs 4 On the Burn a Disc tab click Browse to select the RE CrossPlatform ISO file 5 Select the optical drive the default is D 6 Optional Select Overwrite any existing data if you want to replace existing data on the disc 7 Click Burn the Disk 8 When ISOTool finishes transferring the ISO image click Close Note This ISO transfer can take several minutes to c
45. adowProtect Virtual supports Windows guests in these hypervisors e VMware e Microsoft Hyper V e Red Hat KVM e Red Hat Enterprise Virtualization RHEV e Xen ShadowProtect Virtual NOTE ShadowProtect does not support e Windows Storage Spaces storage pools e Windows Server Cluster Shared Volumes Note Windows 2000 does not support either the ISOTool or the ImageReady utilities in ShadowProtect Supported File Systems ShadowProtect supports the following file systems FAT16 FAT 16X FAT32 FAT32X NTFS MBR Disks GPT Disks Basic and Dynamic Volumes and Disks 4K AF drives with 4096 byte sectors ShadowProtect does not support exFAT or ReFS file systems Windows Storage Spaces storage pools Windows Server Cluster Shared Volumes Using VirtualBoot with UEFI based system volumes e e e e ShadowProtect also does NOT backup any links created with the SUBST command or calls to DefineDosDevice because such links reside outside of any persistent file system Restores ShadowProtect performs restores from e SPF e SPI image files for data volumes Note ShadowProtect does not support restores from VHD or VHDX files ShadowProtect and Microsoft Windows Deduplication ShadowProtect includes support for Windows Deduplication dedup in several scenarios Creating a backup of a dedup enabled volume Using a dedup enabled volume as a destination for backup images note that this yields only a modest savings in s
46. age SPMSP licenses including remote license deactivation when needed 3 3 Starting ShadowProtect You can access ShadowProtect in two ways From Windows Select Start gt All Programs gt StorageCraft gt ShadowProtect From Recovery Environment Make sure your system boot sequence is set to boot from the CD ROM drive Put the ShadowProtect CD in the system s CD ROM drive then boot the system For more information about loading and using Recovery Environment see the_StorageCraft Recovery Environment User Guide Note If ShadowProtect installs after ImageManager v6 5 or newer on the same system the ImageManager Startup menu icons may not appear 3 4 Activating ShadowProtect When you purchase ShadowProtect StorageCraft provides you with both a product serial number and an Evaluation version of the purchased product We recommend you activate the product upon installation using the product serial number The Evaluation version provides you with 30 days of product access During this time you must activate the product with the product serial number If you do not activate the product within 30 days of installation the product times out and stops functioning You can still activate the product after the end of the 30 days However any backup jobs you created will not run again until after you activate the product NOTE ShadowProtect licenses are language specfic Be sure to select this license language when installing ShadowProtec
47. ailable update it displays the URL to get the update Register Opens a browser to the Manual Activation page and request a product activation key see Manual Activation About Displays the ShadowProtect version and copyright information Click System Info in the About dialog to open the Microsoft System Information dialog box This box contains detailed information about the computer Client Options The ShadowProtect Client Options activates a visual notification of the system s backup success or failure E Client Options B Visual notifications E Tray notifications Show on backup success Show on backup failure The notifications default is Off Use the dropdown menu to select On then click OK to activate an alert At the next scheduled backup ShadowProtect displays the notification Incremental backup has been completed gt Started 3 20 2013 10 00 00 AM Finished 3 20 2013 10 01 12 AM Source OS C NTFS J Destination F C_VOL_b001 i2282 spi Agent Options The Agent Options dialog configures this client s ShadowProtect email notifications The dialog also displays configuration details 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 21 of 78 STORAGECRAFT ShadowProtect User Guide Email Options DAD SMTP Server Host Name or IP Address SMTP Port 25 SMTP Login User Name SMTP Login Password SMTP Authentication Method Use SSL Off Use TLS
48. ave the appropriate iss file Agent or Full and the ShadowProtect installer to the same folder on a local drive Warning Avoid directory names with spaces for iss installs The install may fail if the command line program attempts to interpret paths with spaces in directory names Click Install in the Management View tab The Push Install wizard opens Click Next to open the Specify package dialog Click Browse to locate and select the ShadowProtect installer The wizard populates the details Use the wizard to enter credentials locate the desired system install and activate ShadowProtect on that system amp Note You can select one or more systems within the selected domain However you can only activate one system not multiple systems using the push wizard To activate multiple systems use the Management View to select each unactivated system and apply a license to the system ARUN Silent and Remote Install EULA Regardless of the installation method by installing retaining copying accessing or using the software you are accepting and agreeing to the terms of the End User License Agreement for Select StorageCraft Software Products EULA which can be found here By installing the software you either i accept and agree to the terms of the EULA as the end user or ii if you are installing the software on behalf of an entity or other end user you represent that the end user has accepted and agreed to the
49. ccount for Job User Name Password Confirm password 3 Enter a unique Destination Share name Warning Do not change the Destination Share name later on using a Windows utility or the Management page in a NETGEAR ReadyDATA NAS Doing so causes the job to fail Attempting to recreate the job using the same Share name also results in an error 4 Enter the IP address or device name and login credentials for the NETGEAR ReadyDATA system I Destination WIN T29K Destination Type NETGEAR ReadyDATA New Destination Share WIN T29K ReadyDATA IP Host Name 10 2 1 206 ReadyDATA Admin credentials Name eenceceed gt met gt gt eecccceee 5 Click Connect ShadowProtect displays volume information for the NETGEAR system after successfully connecting Connect gt gt Select a volume which will contain backup data Data Size 912 00 GB Free 542 00 GB x a Specific ReadyDATA account for Job New Existing Use admin account UserName Password Confirm password 6 Select either New Existing or Use admin account to run the job Use New Existing to select an existing NETGEAR user or create a new one to run the job ShadowProtect automatically creates the user on the NETGEAR when specifying a new user Select Use admin account to use that account to run the job 7 Click OK to save the configuration ShadowProtect displays the Backup Name and Destination dialog again no
50. ce UI which lets you manage both ShadowProtect operations for this system and remote systems if desired This is the default Backu Installs the ShadowProtect Backup agent which lets you manage Kank ShadowProtect operations on this system remotely This is the default Installs the ShadowProtect VSS driver This is the default and is Snapshot required for optimal performance and data protection Only Driver deselect it if the system only runs non VSS compliant software such as some versions of Intuit QuickBooks Management Console Installs the ShadowProtect mount driver which adds the ability to mount and dismount a backup image file using the right click menu in Windows Explorer This is the default ISOTool Installs a basic ISO utility to create mount or burn a copy of an ISO image Installs Windows Explorer integration for VirtualBoot VirtualBoot VirtualBoot launches a virtual machine using the selected system volume backup file This is the default Mount Services Installs the ImageReady image testing utility ImageReady Note The Adobe CreativeCloud Suite install fails if StorageCraft ImageReady is already installed on the system Installs a tool that gathers detailed information about a ShadowProtect installation for use in troubleshooting issues for StorageCraft Support The default is to not install the tool SPDiagnostic Tool A Note To mount a VHDX backup on a sy
51. cluding Compression Encryption and the backup job options Schedule If the selected backup job is a recurring job the Basic Properties tab displays the job schedule for both Full backup images and Incremental backup images where applicable 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 25 of 78 S5 STORAGECRAFT ShadowProtect User Guide Backup Displays detailed information about the currently running backup job including time remaining throughput and an Progress Event log If no backup job is running the Volume Backup tab displays details from the most recent backup job Disk Map Tab The Disk Map tab provides a graphical view of available system drives listing each physical disk drive with its partitions The Disk Map tab also lets you access the Backup and Restore Wizards for the selected drive Disk 0 eee q FUJITSU MHZ21608 FF No Label No Label C 149 05 GB 39 10 MB FAT 149 01 GB NTFS Active CD ROM 0 Disk 0 FUJITSU MH22160B3 FF J No Label FAT 39 10 MB 8 66 MB Del Pri C D No Label NTFS 149 01 GB 37 02G8 NTFS Act Pri CD ROM O PLDS DVD RW DU 8A2S Removable Media DA CD Drive 08 08 Note In the Recovery Environment you can also run Chkdsk format a drive or edit the selected disk s boot ini file using the Disk Map tab Disk Options Right click on a disk s description at the left and the Refresh Volumes Info option appears This option ref
52. d specifying a delay before the reboot occurs in seconds after the message displays 5 Conditional If you did not specify a system name to receive the agent earlier you can use the Computers Overview page to select the systems you want Click Next 6 On the Install Overview page wait until the install finishes Click Next 7 Optional On the Post Install Overview page specify a Group name for each system where you installed backup agents For more information about Groups see Modifying Remote Node Properties 8 On the Summary page click Finish The newly installed remote nodes appear in the Management View node list Adding and Deleting Remote Nodes To manage a remote node you must add it to your Management View To add a remote node 1 In the Management View tab click Add 2 In the Server Details dialog box specify the appropriate connection information for the remote node For information about remote node properties see Modifying Remote Node Properties 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 62 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide You can now connect to the remote node to manage ShadowProtect To delete a remote node 1 In the Management View tab select the remote node in the node list 2 Click Delete Note Deleting a remote node only removes it from the Management View It does not delete ShadowProtect or any of its configurations from the remote node
53. d then have ShadowProtect save those changes in a new backup image file You can simultaneously mount multiple backup image files but you must mount each backup image file individually with the Image File Mount Wizard E oe OO 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 49 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Mounts the selected backup image file as read only using the next available drive letter You can select multiple backup image files in Explorer then select Quick Mount to mount them simultaneously Each mounted image file receives the next available drive letter You can then copy files or folders from this mounted image to recover them Quick Mount Drives remain mounted until you dismount them or restart the machine For more details about dismounting a backup image file see Dismounting Backup Image Files NOTE ShadowProtect retains NTFS file permissions in backup images As a result files or folders from a backup image may not open when using Quick Mount to view an image on a different system which lacks those permissions To temporarily change these permissions and view the files or folders use Mount to open the backup image as Read Write instead Then use Windows Explorer to change ownership of the file or folder to access it 6 2 Backup Image Mount Options Decide which options to use for mounting a backup image file as e A drive letter e A moun
54. d version Click Next Specify the amount of RAM Select Do not add a virtual hard drive and accept the caution VirtualBox creates the VM Select the VM from the list Click Storage in the specifications section to the right VirtualBox displays the Storage Settings dialog 10 Click the Add Hard Disk icon VirtualBox asks if you want to add a disk 11 Click Choose existing disk 12 Navigate to the XSP file for use with this VM Typically this is in the same folder with the volume s image files VirtualBoot virtual hard disk files have a xsp extension These XSP files contain lists of the backup image files that constitute the virtual hard drive used by the VM 13 Click OK to accept the disk configuration 14 Select the new VM from the list 15 Click Snapshots in the upper right of the VirtualBox Manager 16 Click the Take a Snapshot icon at the upper left of the Current State dialog 17 Enter a name and description for this snapshot Click OK VirtualBox takes a snapshot of this VM 18 Right click the VM in the list Click Start VirtualBox runs the VM WP ONAMAWNE Once created you can start the VM manually from VirtualBox at any time by selecting it from the list and clicking Start Configuring a VM Manually Once you configure a VM for use with VirtualBox you can use the VM for testing as well as a replacement server You can adjust various configurations for testing e Configuring Drivers e Installing Guest A
55. dditions e Configuring a Network Adapter e Continuing Incremental Backups Note When working with a VM you must be able to switch keyboard mouse focus between the VM and your system environment To switch focus to the VM simply click the mouse in the VM window To switch focus out of the VM press the right Ctrl button 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 71 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Configuring a Network Adapter You can choose to not have a network adapter in the VM if you want to boot a backup image while the source system is still operational Keeping both systems operating with the same network configuration can cause the following e Routing problems particularly at the Domain controllers e Both the VM and the source system might save Incremental backup images to the same network location While this does not affect data integrity it can lead to confusing backup image file names with Incremental backup image files from both branches of the chain intermixed and erratic results with consolidation Keeping the VM off the network lets you resolve these types of issues before they cause any problems For example once the VM loads you can pause ShadowProtect backup operations in the VM To change network support to the VM 1 Launch VirtualBox 2 On the VirtualBox main page select the VM where you want to add a NIC then click Settings The VM must be po
56. de Disconnect jg Disconnects a managed remote node from the ShadowProtect console Add Adds a system to the node list This system must have the ShadowProtect backup agent installed Delete Deletes a remote node from the managed node list Refresh Refreshes the remote node list Properties Toggles the Properties table on and off Import Nodes Imports a previously exported node list into your Network View Export Nodes 3 Exports your node list into an XML file Properties Table This table shows Displays details of the selected node Server Name Shows the Windows machine name for the node Server Address Repeats the machine name if local the address if remote Group name Shows which group the system is part of Server Description Indicates if the node is local or remote Status Displays the connection status of the node to this ShadowProtect console General Displays the authentication details for the selected node Auth Settings e Domain name Indicates the network domain name if a remote node e User name Displays the user name used to log into a remote node e Password Indicates the password used to log into the remote node Displays details of the node s ShadowProtect agent Agent Information e Agent version Shows the installed version of the ShadowProtect agent e Last connected Indicates the date and time this node was last connected to this console 5 Creating Backup Image Files Note For
57. dentifies the volume that the backup image file represents 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 8 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide base seq The base image file sequence number This either identifies e the sequence number of this file or e the base image file upon which this file is dependent diff seq The Differential backup sequence number This either identifies e the sequence number of this file or e the differential image file upon which this file is dependent inc seq The Incremental backup sequence number This either identifies e the sequence number of this file or e the incremental image file upon which this file is dependent extension The file extension which identifies if the file is a Full Incremental or Spanned backup image file File Type Extension Description C_Vol b001 spf Full image of the c volume C_Vol b001 d001 i000 spi or Differential image of the c volume with a dependency on the full backup image file c_vol b001 spf C_Vol b001 d001 spi C_Vol b001 d000 i000 spi or Incremental image of the c volume with a dependency on the full backup image file c_Vvol b001 spf C_Vol b001 i001 spi C Vol b001 d001 Incremental image of the c volume with a dependency on the differential backup image file c_vol b001 i001 spi d001 i000 which in turn has a dependency on c_vol b001 spf Backup image file names that include t
58. e bat file Note This file is specfic to this system and its license id file It cannot be used to activate any other ShadowProtect install 6 Start ShadowProtect 7 Confirm that Active appears in the License field in the navigation panel bd You have successfully licensed ShadowProtect Deactivating ShadowProtect ShadowProtect supports deactivation when e Upgrading a system from one version of Windows to another for example from Windows 7 to Windows 8 e Upgrading from some older versions of ShadowProtect to another see the ShadowProtect ReadMe for details e Retiring a system to make the license available for use on another system To deactivate a ShadowProtect license 1 Start ShadowProtect 2 Select Help gt Product Activation 3 Click Deactivate ShadowProtect displays a message stating you can no longer use this product key on this machine 4 Click OK 5 Close ShadowProtect 3 5 Uninstalling ShadowProtect Use the standard Windows application removal tool to uninstall ShadowProtect 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 18 of 78 i STORAGECRAFT ShadowProtect User Guide To uninstall ShadowProtect In Windows select Start gt Settings gt Control Panel gt Add or Remove Programs Double click on StorageCraft ShadowProtect Select Uninstall Click Next Note The Uninstall program displays a warning if you have not deactivated the ShadowProtect license
59. e 16GB or more to deliver full functionality If the host crashes while running a VirtualBoot VM you must create a new VM using the latest Incremental backup image file created in the VM This requires having ShadowProtect run on the VM For more information see the VirtualBoot Scenarios VirtualBoot does not run in a Windows 2000 Terminal Services session VirtualBoot does not support NETGEAR ReadyDATA VHDxX backup files of system volumes Note Windows Activation may intentionally lock some OEM copies of Windows to specific machines This may also be true of various applications Some OEM licenses may in fact not reactivate except on the original machine In these cases using VirtualBoot to launch a Windows VM based on a Windows OEM license or include applications with restricted licenses may run for only a limited period without activation Consult with Microsoft or the application vendor on reactivation options 12 3 Creating a VM Important Before using VirtualBoot to create a VM review the VirtualBoot Requirements and Limitations To create a virtual machine 1 Start VirtualBoot using the Executable In Windows select Start gt All Programs gt StorageCraft gt ShadowProtect gt VirtualBoot exe From a Windows command prompt move to the Program Files x86 StorageCraft directory Type Command VirtualBoot lt backup image file gt where lt backup image file gt is the name including full path of the Line ShadowProtect
60. e ImageReady run a script against all existing image files in the managed folder and not just new image files 19 Check Dismount on completion to reduce ImageReady s demands on system resources Otherwise ImageReady will keep the volume mounted until 1 a new image file appears and 2 it exceeds the number of points in time to keep mounted 20 Select A erts if you want the results of each test sent to an email address Specify the details then click Test Email to confirm the configuration is correct If you do not select to have the email alerts information on the results will also appear in the Log Activity window of the main dialog Note Modifying alert settings for one job modifies the settings for all jobs 21 Click Save 22 Repeat these steps to add more folders or additional tests to run To edit an existing test highlight the managed folder in the list and click Properties Error Messages After clicking Connect ImageReady may issue an error No connection could be made because the target machine actively refused it There are several possible causes for this error message Port Blocked The most likely cause is that port 20247 is blocked at the firewall Open this port to allow the ImageReady connection Lack of Connections ImageReady uses connections to manage files and folders When managing many folders or a folder with many image files it may exhaust the available connections At that point ImageReady may issue the ref
61. e to exit the Volume Backup tab Right Click Menu Select a backup job and right click on it to display this menu Execute Full Execute Incremental Execute Edit Schedule Write Job File Disable Delete Task These options include Immediately starts a new full backup of the selected job s volume Execute Full Caution If the selected job creates continuous incrementals clicking Execute Full stops the existing chain and starts a new one with a new full backup file Execute Immediately starts a new incremental of the volume either for incremental or weekly monthly jobs Incremental Immediately starts a new full backup of the selected job s volume same as Execute Full Execute Warning If the selected job creates continuous incrementals clicking Execute stops the existing chain and starts a new one with a full backup file Edit Schedule Modifies the backup job s execution time for details on the schedule dialog see Creating Backup Image Files Write Job File Creates a job file in the ShadowProtect Jobs folder for use by STC Support in troubleshooting Disable Temporarily halts the execution of the selected backup job Toggles to Enable after selecting Disable Delete Task Deletes the selected job 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 28 of 78 STORAGECRAFT ShadowProtect User Guide Destinations Tab The Destinations tab shows a li
62. ed state After starting the VM replacement manually re start the backup job found in the Backup Jobs tab to continue making incremental backups from the replacement volume on the VM e If you power down a VM created with VirtualBoot do NOT select Restore current snapshot VirtualBoot as a shutdown option This discards all changed data written in the VM since its creation Select this option on y if you do want to discard these changes and revert the VM back to its original state This might be useful when performing a backup or restore test To continue incremental backups in the VM 1 Launch your VM using either VirtualBoot by selecting the relevant image file in Windows Explorer or VirtualBox by selecting the appropriate pre existing VM Once the VM loads log in then start ShadowProtect in the VM 3 In ShadowProtect select the Destinations tab 4 In the Destinations tab select the destination object used to store the VM s source backup image files then click Edit Warning Do not delete the destination object or you will break the backup image chain Rather modify the destination object as needed to point to the current location of the backup image files used to create the VM 5 In the Destination dialog box modify the Destination Path to point to the location of the backup image files used to create the VM Click OK when done You might need to modify the network credentials Domain User Password in the destinatio
63. emory in MB that VirtualBox should allocate for use by the VM when it loads Select whether to include a network adapter in the VM Supported options include Specify the VM network adapter NAT PRO 1000 MT Desktop Adds a generic network adapter to the VM that type uses Network Address Translation NAT No Network Adapter Excludes a network adapter from the VM 5 Optional On the Options page click Advanced to open the Advanced Options dialog box The Advanced Options dialog box provides the following options Import only one volume per Instructs VirtualBoot to include only one volume per VirtualBox XSP file By default aaa ithin the virtual VirtualBoot assigns four volumes per XSP file ae aedi WITAIN LNE VirTUa amp Note VirtualBoot ALWAYS places the boot volume in the Disk_0 XSP file Deactivates Windows on the VM s system volume Because Microsoft licensing limits the number of reactivations this option lets you use the activation grace period to accomplish your purposes with the VM A Note If the host hardware where you start the VM is sufficiently different Windows might deactivate automatically Deactivate Windows within the virtual machine Store write buffers ina Lets you specify a location to store the write buffers used when creating the VM By different directory than the default VirtualBoot stores write buffers in the same location as the backup image files image files used to create the VM Override persona
64. er assigned to run ImageManager can configure it to do collapses of encrypted files without the user needing access to the passwords Key files have a spk file extension with a prefix that matches the name of the associated full backup file ShadowProtect includes the KeyFileMaker tool for recreating lost or corrupted Key Files Note ShadowProtect automatically generates a new Key File each time it creates a new full backup with encryption activated F ShadowProtect KeyFileMaker 28 Set Password Confirm Password Save Key File As Browse Specify the image set with which the keyfile will be associated Create a generic key file that is unassocated with any existing backup image set Create a key file which is associated with the specified set GUID Create a key file which is associated with the set GUID of the specified file Create Key File Close To create a key file 1 Launch KeyFileMaker Start gt Program Files x86 gt StorageCraft gt KeyFileMaker gt KeyFileMaker exe 2 In the KeyFileMaker dialog box provide the following information then click Create Key File Set Password Confirm Specify the password to store in the Key File Password Save Key Specify the name and location for the Key File You must save the Key File in the same folder as the backup File As image files that rely on it Specify the backup Image Set that you want to associate with this K
65. ey File Generic Key File The key file is not associated with any backup image set Select Generic Key File if all the backup image files in a given folder are part of the same image set Key File associated with a specific GUID Select this option if you have multiple backup image sets in the same directory and you want to manually specify the File Set GUID Globally Unique ID for the image set Key File associated with this Key File You can locate this GUID if you Association a Extracted the File Set GUID from one of the set s image file s header information AIl backup image files in an image set share the same File Set GUID b Viewed the File Set GUID by starting to mount an image file from the relevant set with the Mount wizard in Windows Explorer then locating the GUID in the File set GUID field on the Image File Name page Key File associated with a specified backup image Use Browse to locate an image file in the set you want associated with this Key File The tool automatically extracts the GUID for use in creating the Key File KeyFileMaker creates the new Key File in the specified folder 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 76 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide 13 5 Creating a Recovery CD StorageCraft provides two types of Recovery Environment to restore a system volume e Recovery Environment for Windows Created using the RE Builder tool RE Windows REWIND is
66. f the Backup Wizard see Creating Backup Image Files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 34 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Destination Network Share v Destination Paih O Connect using the ShadowProtect Backup Service credentials Connect using specific user credentials Domain or Computer or NAS User Name Password Qualified User Name Z Verify destination access upon clicking OK 2 Specify the settings for the new destination then click OK Destination Type Destination Name Destination Path User Credentials Verify Destination Access Select the type of destination to create Local Directory The destination is on a locally connected storage device HDD USB drive etc Network Share The destination is on the network Note Select a Network Share Destination Type to continue the backup chain even if the source system itself suffers a failure Choosing a Network Share allows users to launch a VirtualBoot temporary replacement for the failed system Specify a descriptive name for this destination Click Browse to locate the destination Local Directory Click Browse then select the local drive and folder to store backup images Network Share Click Browse then select the network location to store backup images Warning The Destination Path cannot contain special characters 1 F W R IV I gt lt CFT The pat
67. for VHDx files on a NETGEAR ReadyData system to change permissions on files and folders 6 3 Dismounting Backup Image Files Once mounted a backup image file remains mounted until you dismounted it or the system reboots 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 51 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide To dismount a mounted image 1 Open the Backup Image Dismount Wizard by doing one of the following o In the Tasks menu click Dismount Backup Image o In the Menu bar select Tasks gt Dismount Backup Image o Right click on the mounted image in Windows Explorer and click Dismount 2 Use the Dismount wizard to o Save changes if mounted as writeable A Warning NETGEAR ReadyDATA stored VHDx backup image files may be mounted Writeable However that system does not support saving changes and discards them on dismount o Shrink the volume so you can restore the image to a smaller drive Note The Shrink Volume feature truncates mounted backup image files so that the file system ends at the last currently allocated cluster To reduce the backup image size as much as possible use a disk defragmentation tool on the mounted image to consolidate file distribution within the volume and free up space at the end of the volume 3 In the Mounted Backup Images page select the backup image volume to dismount The wizard displays the volume properties Click Next Conditional In the Bac
68. formation pane so you can see details about the currently selected backup job oe Refreshes the volume information in the Backup Job Information pane Job Information Displayed in the lower pane Job Information includes two tabs Basic Properties and Volume Backup that provide information about the currently selected backup job Basic Properties Tab Displays details on 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 27 of 78 STORAGECRAFT ShadowProtect User Guide us yueUeU FUNNY OF CUrlpieveu e View Details Button opens the Volume Backup tab e Time remaining to complete the job running job or total time completed job e Average data transfer rate in megabytes second Job Status Provides details on the type of backup job e Compression type High Standard or None e Encryption password protect the backup file or not Scheduled Backup Job e Options from the job s configuration such as Include or exclude free space from the backup Performance Throttling priority of the backup process Incremental or full backup Schedule Describes when to perform the backup Volume Backup Tab Displays details on Status Completed or Running Source Identifies the volume the job backs up Destination Identifies where ShadowProtect stores this job s backup image files Event Log Displays detailed information about the currently running or the most recent backup job Note Click Clos
69. g and booting a VHDX created from a system volume image file ShadowProtect warns if the source partition is larger than 2TB depending on which version of ShadowProtect runs Warning in ShadowProtect versions 4 1 5 and older When using the image conversion tool ShadowProtect 4 1 5 and older will fail to create the converted file Instead it displays a 87 error in the event log 14 Oct 2012 10 01 44 sbrest 411 Cannot create new virtual disk file E backups big conversion vmdk 87 The parameter is incorrect ShadowProtect version 4 2 x and newer In ShadowProtect 4 2 and newer selecting a source partition larger than 2TB in the image conversion tool displays a dialog with the VHD and VMDK options disabled 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 57 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide g Image Conversion Tool LAP W7 DAVDOE Xs Destination image file asl Enter name for the newly created image file E i Select network location or browse to a local path D FAEN C Bronse Specify image name Save As SPF VHD VMDK 9 Using ISOTool ShadowProtect 5 includes an updated ISOTool The new version can e Burn an ISO image to a disc including CD DVD and Blu ray e Mount and dismount ISO images e Author a CD ISO The authoring function can also modify an existing ISO image and save those changes to a new ISO file To use the ISOTool Note
70. ge 9 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Before installing ShadowProtect review the Requirements and the License and Install Options Note Windows XP and Server 2003 users must log in with Local Administrator rights to use the ShadowProtect interface Caution If the Windows Telnet Service is installed and running on the system please review a potential error condition in Best Practices to avoid the snapshot driver failing to install To Install ShadowProtect 1 If you have a ShadowProtect CD insert the disc into the system s CD drive Note If the installation does not start automatically browse the ShadowProtect CD and click autorun from the root of the CD If you have downloaded the ShadowProtect installer click on the EXE file to launch the program 2 Follow the steps of the Setup Wizard to complete the install Note To register ShadowProtect you must install the language that matches the license key you purchase 3 On the Installation Type page select which type you want Complete This installs all the ShadowProtect components This option allows you to select which components to install and Custom where to install them For example use this option if you want to install only the console on a particular system 4 If you chose the Custom install option select the ShadowProtect components to install then click Next on each component page Installs the ShadowProtect management interfa
71. h EndPoint e The minimum interval for backups is every 15 minutes The maximum is once every 1440 minutes 24 hours The Wizard will calculate and display the number of backups ShadowProtect will do each day based on the start stop times and the interval StorageCraft recommends to always use VSS for backups so leave the Use VSS option and the Sunday option under VSS Incremental Backups section checkmarked See Using VSS for details on when to not use VSS StorageCraft also strongly recommends using the free StorageCraft ImageManager software to consolidate backup files A continuous incremental job creates an ongoing flow of new files which can quickly saturate a destination drive To avoid this use ImageManager to schedule consolidation of older incremental backup files System Reserve and other Volumes Hardware vendors may configure their hard drives to include additional partitions e Diagnostic Partition Usually a 100MB or less partition this would include one or more tools specific to that hardware platform This partition will have no drive letter assigned to it e Recovery Partition Usually a 1GB or less partition this stores data existing on the boot partition prior to installing the Operating System The Recovery Partition is used to restore the system back to factory default status This partition will have no drive letter assigned to it e System Reserve Volume This may include boot information and is of particular value onl
72. h also cannot exceed 186 characters in length If either occurs the connection fails Warning Do not change the Network Share name using a Windows utility or the Management page in a NETGEAR ReadyDATA NAS Doing so causes the job to fail Specify the credentials needed Network Share Enter the network credentials ShadowProtect Backup Service credentials Use the same stored credentials used by the ShadowProtect backup service to access your system Specific user credentials Provide the Container Domain Computer name or NAS device name Username and Password that ShadowProtect should use to access this network share Instructs ShadowProtect to verify the destination path and access credentials if necessary before creating the destination If the destination access verification is not successful the program alerts you that it could not create the destination If this happens confirm the path and credentials are accurate then re create the destination Netgear ReadyDATA Destinations The configuration of a Netgear ReadyDATA system as a backup file target destination uses the Backup Wizard not the Desitnations tab Editing Destinations To edit a backup job destination Start the ShadowProtect Console see Starting ShadowProtect 1 2 Select the Destinations tab 3 Select the destination to edit then click Edit This opens the Destination dialog box showing the current destination configuration From this dialog
73. he d000 or i000 segment identifier indicate that the backup image file does not rely on any other differential or incremental backup image file NETGEAR ReadyDATA File Naming Backup files saved to a NETGEAR device have a different naming convention Year Month Day Hour Minute Second plus a UTC offset where the Hour Minute Second is the system s Local Time not UTC time Using this nomenclature allows users to select the appropriate point in time they want to either mount or restore File Dependencies The name of a backup image file identifies the files on which it depends However it is not possible to determine if other backup image files later in the chain are dependent on this file Because of this it is very important to use the Image Conversion tool to review dependencies prior to moving modifying or deleting backup images Warning All backup image files are part of a chain short or long Deleting a backup image file on which other files depend makes the dependent backup image files useless You cannot browse or restore files from these dependent backup image files The same is true of a full image file which anchors the chain Deleting a full image file from an active chain causes ShadowProtect to start a new chain at the next scheduled backup All the existing files cannot open without the missing full image 3 Installing ShadowProtect 2015 StorageCraft Technology Corporation StorageCraft Support Center Pa
74. he Hardware Independent Restore HIR utility where you can restore a backup image to a different environment from which it was created Load Drivers RE only Opens the Load Drivers dialog box where you can configure storage drivers for use in the Recovery Environment File Browser RE only A simple file browser that lets you browse files and folders of a backup image file Text Editor RE only A simple text editor Vista BCD RE only Launches the Vista BCD editor where you can edit Boot Configuration Data BCD on systems running Windows Vista Partition Table Editor RE only A simple partition table editor UltraVNC RE only Launches the Remote Management utility where you can configure remote access to systems running the Recovery Environment Select Your Time Zone RE only Launches the Time Zone utility where you can adjust the system s time zone information Enable Logging RE only Opens the Logging dialog box where you can configure ShadowProtect event logging 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 23 of 78 SSS sTORAGECRAFT online user guide Requires internet access License Desktop Server only Displays current licensing information for this ShadowProtect installation Info RE only Display system information Status RE only Displays the current state of the system including 4 3 Tabs ShadowProtect User Guide Opens a browser window to select t
75. he local node from the Network View Modifying Remote Node Properties The Properties table displays details of the selected remote node Note You can edit the remote node s descriptive properties when it is connected You can edit the login credentials only when it is disconnected To modify properties of a remote node 1 If the Network View is not visible in the console select Network View from the View menu 2 In the node list select a remote node to modify 3 If the console doesn t display the Properties pane click Properties 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 64 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide 4 In the Properties pane modify the remote node properties as needed Select a field to make it active You can also use the Tab key to move from field to field Remote Node properties include the following Server Displays the machine name for the remote node Name Server Shows the IP address or machine name of the remote node To browse the network for a particular system so Address you can find the IP address click Browse The group that you want to associate with the remote node Groups help organize remote nodes which share similar characteristics or requirements o Without a Group Name for the node ShadowProtect lists the Node as an Unmonitored Node The ShadowProtect management console will not try to actively connect to the Group cane node and mon
76. he preferred language for the user guide Select a language and the ShadowProtect User Guide Note Use the Search box at the upper right of the page to locate specific topics Trial or Evaluation version Displays the number of days before the ShadowProtect installation expires Licensed version Displays Active meaning that the product is fully licensed and activated A quick reference to basic system information including Computer Name IP Address and Time Zone information Queued Tasks The number of queued tasks waiting to run Running Tasks The number of tasks currently running The ShadowProtect Console provides the following pages in the Center panel Wizards Tab Management View Tab Disk Map Tab Backup Jobs Tab Destinations Tab Backup History Tab Wizards Tab The Wizards tab is the default page in the Main panel It provides access to three Wizards that guide users through the most common ShadowProtect tasks Backup Select this wizard to create a backup of the en Restore e individual fil Rained within a jected Files from the e Backup Starts the Backup Wizard This guides you through the creation of a backup job For more information see Create a Backup Image e Restore Starts the Restore Wizard This guides you through the process of restoring a volume from a backup image file For more information see Restoring a Volume e Explore Backup Starts the Explore Backup Wizard This gu
77. his vollume the destination system needs to have the dedup feature eabled e an image file hosted on a dedup enabled volume 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 53 of 78 S5 STORAGECRAFT ShadowProtect User Guide To restore a data volume 1 Open the Restore Wizard by doing one of the following o In the Wizards tab click Restore o In the Tasks menu click Restore o In the Menu bar select Tasks gt Restore 2 On the Backup Image to Restore page select the Image Set to restore then click Next In the drop down menu select the destination see Destinations that contains the backup image set or click Browse to locate the desired backup image set The Specify Image Names field displays the backup image sets available at the selected destination or path Restore Backup Image To Restore Select the backup image you want to restore Select network location or browse to a local path External Drive E Backups Specify image names Base Name First Image Creation Time a C _VOL b003 11 9 2009 10 00 38 AM 11 9 2009 1 00 12 PM Bc_vou booz 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM lt Back Next gt Cancel Note You must have the proper network credentials to access an image set stored on a network share 3 If the Specify Image Names field does not list all the expected points in time right click on the list to display the option to refresh contents Select network l
78. ides you through mounting a backup image file as a volume so you can restore individual files and folders For more information see Mounting Backup Image Files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 24 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Management View Tab The Management View tab is one way to access the remote management capabilities of ShadowProtect It is the preferred management view for users of ShadowProtect Server and ShadowProtect SBS because it lets you easily manage many nodes from a single location p O Q 0E 8 ect Disconnect Add Delete Edit Install Computer Connection Status Last Backup Next Backup Backup Failures Backup Progress o Local Machine 1 Agent Status Good 1 Failed 0 Ignored 0 iv DAD 1P Connected 3 19 2013 5 00 54 PM 3 19 2013 6 00 00 PM 0 The Management View tab is divided into two panes Node Controls and Node List Node Controls The Node Controls pane lets you manage connected nodes using the following controls Control Description Connect Connects a previously added managed remote node to the ShadowProtect user interface Disconnect jg Disconnects a managed remote node from the ShadowpProtect user interface Add Adds a system that has the ShadowProtect Backup Agent installed to the node list Delete amp Deletes a remote node from the managed node list Edit Opens the Server Details dialog box of the currently
79. ilar to deleting a chain s initial SPF image file which would also render all subsequent incrementals unusable N Mounting a VM Manually Once you use VirtualBoot to create the VM and later dismount it you can use VirtualBox to manually mount the VM later on StorageCraft strongly recommends using the automated VirtualBoot process instead 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 70 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide Note The following task is based on VirtualBox v 4 2 4 Task details might vary slightly with different versions of VirtualBox Oracle VM VirtualBox Manager File Machine Help New Settings Start Discard Welcome to VirtualBox The left part of this window is a list of all virtual machines on your computer The list is empty now because you haven t created any virtual machines yet In order to create a new virtual machine press the New button in the main tool bar located at the top of the window gt You can press the F1 key to get instant help or visit S www virtualbox org for the latest information and news To manually create a virtual machine Launch VirtualBox If the VM exists in the list at the left select it and click Start If the VM does not exist in the list click New from the menu bar VirtualBox launches the Create Virtual Machine wizard Enter a name for the VM Select the Guest OS an
80. ile w o Caching e Enable incremental recovery Execute missed scheduled backup when service starts 10 Throttle 100 The Backup Jobs tab is divided into two panes and includes a right click menu Job Controls Pane The upper Job Controls pane lets you manage backup jobs Select a backup job from the job list to manage it and view job information in the Job Information pane The Job Controls pane includes the following controls Control Description Immediately executes the next task for the selected backup job either a full backup or an incremental depending on if Execute the job creates incrementals or full weekly or monthly backups D Warning Execute includes an arrow to open a menu with Full and Incremental options Execute defaults to the job s type If the job creates incrementals ONLY select Full to stop the current backup chain and start a new one Cancel Cancels the selected backup job This terminates a currently running job but keeps the job status as enabled this means that the job executes at its Next Run Time Pause Toggles the selected job status between Enabled and Disabled A disabled job is suspended and will not run until re enabled New Launches the Backup Wizard see Create a Backup Image pelete Deletes the selected job Edit Launches the Backup Wizard where you can edit the selected job s configuration see Create a Backup Image Details Opens the Volume Backup tab in the Job In
81. in from an active backup job If this file is the start of an active backup job deleting the file breaks the chain If you proceed to delete the file ShadowProtect will create a new full backup image file at the next scheduled backup and start a new chain All existing incremental files in the old chain will not be accessible e Verfiy that no newer incremental files depend on an older incremental file before deleting the older one If you proceed to delete the older file all the later dependent backup image files become useless That is you cannot mount or restore files from these dependent backup image files Use the Image Conversion Tool to check for any incremental file dependencies 6 Mounting Backup Image Files The ShadowProtect Explore Backup Wizard guides you through the process of mounting a backup image file If the selected image file is part of a chain ShadowProtect automatically associates the files required to browse and restore this specific backup image file You only need to select the backup image you want to explore Once mounted you can treat the backup image file as you 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 47 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide would any other Windows volume Browse the backup image file Share the backup image file Copy individual files and folders from the backup image file Modify the backup image file if the volume is configured as wr
82. ing those sectors marked as free space This can result in a much Include Free larger image file but can help preserve previously OFF i Space deleted files Note You can turn this option On or Off at a later date without creating a new job Specifies how much I O bandwidth that ShadowProtect ON can use when creating a backup image file Use the Performance 100 slider bar to adjust this setting Reducing throttling throttling I O ShadowProtect I O usage increases the time it takes to usage create a backup image file but can reserve I O bandwidth for other processes 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 44 of 78 SSS sTORAGECRAFT 2nd and subsequent full backups are differentials scheduled backup jobs For example if you have a weekly backup schedule that creates a new full image ShadowProtect to create a differential image each Monday based on the changes since the initial full image This reduces storage needs for the backup image files over time OFF each Monday selecting this option instructs Generate MDS file when creating an Ignore read failures and image file Instructs ShadowProtect to create an MD5 Message Digest 5 checksum file when creating a backup image file The checksum lets you confirm the file integrity of backup image files ImageManager also uses this MD5 file to verify integrity Instructs ShadowProtect to igno
83. ion time backup type none daily weekly monthly compression Properties type password protected yes no and any comments Original Partition Style MBR GPT number type FAT NTFS bootable option offsets and length Information Disk Disk geometry disk size number of the first track sectors and if it is a dynamic disk You can also view the disk I layout graphically at the bottom of the screen Note This represents what the disk looked like at the time of nformation backup Originating OS version the machine name MAC address the ShadowProtect engine version used to create the image file machine and drive letter of the mounted volume 5 Once you select the point in time you want to verify click Next 6 On the Specify the Verify Options page select what you want to verify el selected The Verify Image tool checks only the selected backup image file Verify selected Verifies the selected backup image file and all files that it depends on This process verifies the integrity image and all dependent files of the full point in time backup If you select this option specify the order to verify the files Newest to Oldest or Oldest to Newest 7 Click Next 8 On the Wizard Summary page review the details of the verify operation then click Finish You can view the progress of verify operations in the Backup Jobs tab of the console 13 2 Configuring Email Notifications ShadowProtect can send email notifications
84. iteable Use standard Windows security and file properties o O O O 0 The restore process is the same whether you use the ShadowProtect console and Windows to restore files and folders or use the StorageCraft Recovery Environment to do so Which you use depends specifically on the state of your system and what you need to restore Windows runs but you have lost data or had undesirable changes to applications or hardware files on a volume excluding the operating system files Restore in Windows Windows does not load and you have lost data or operating Restore in A Recovery system files or had undesirable changes to applications or Environment hardware files on a volume For more information see the StorageCraft Recovery Environment User Guide Note To restore data from an incremental image you must have all previous incremental backup image files and the initial full backup image that the selected image depends on If any of these files is missing or corrupt mounting the backup image to that point in time is not possible For information about mount options see Backup Image Mount Options ShadowProtect and Windows Deduplication Volumes Microsoft supports its Deduplication Dedupe feature in Windows Server 2012 and newer operating systems ShadowProtect supports Windows Dedupe in these situations e Mounting a backup image of a Windows dedupe enabled volume if the mount occurs on a system wi
85. itor it o Once the node has a Group Name listed the Node appears under the Group Name The ShadowProtect Management console will try to automatically connect to the node each it launches to monitor the node Server Displays a user deffined description of the remote node Description Status Indicates the remote node s status connected or disconnected a Enter the domain name used to access the remote node User Name Enter a user name with administrator rights to the remote node Password Enter the user name s password ae Displays the version of the ShadowProtect backup agent installed on the remote node Pie Displays the date and time this console last connected to the remote node Connected Connecting and Disconnecting Remote Nodes To connect to a remote node 1 If the console doesn t display the Network View select Network View from the View menu 2 In Network View select the remote node in the node list 3 Click Connect You connect to only one node at a time If you try to connect to another node ShadowProtect automatically disconnects you from the first one amp Note You must add a remote node to the Network View in order to connect to it see Adding and Deleting Remote Nodes To disconnect a remote node 1 In the Network View select the remote node in the node list 2 Click Disconnect Note Disconnecting from a remote node does not stop the ShadowProtect backup agent or affect any of the Shad
86. kup Image Dismount Options page select if you want to o Save volume changes o Shrink the backup Image u A These options are available only if the backup image volume is writeable see Backup Image Mount Options Save changes to incremental File Saves any changes made to the mounted volume Right click the incremental file to save the modified backup image file using a different name Note In ShadowProtect 5 x and newer we recommend modifying the backup image file name to clearly reflect its source For example if the source image file was C_VOL_b001 i119 spi then rename the modified backup image file C_VOL_b001 i119 i001 spi The i001 indicates it is the first incremental taken from the source image file i119 However with the release of ShadowProtect 5 2 0 the system automatically labels SPI files using a suffix similar to the above recommendation For example an SPI file generated from the image file C_VOL_b001 i119 now receives the label C_VOL_b001 i119 i001 spi ShadowProtect does not create an MDS file for SPI files ImageManager will instead verify the integrity of SPI files using CRC rather than the MDS file Shrink Volume Shrinks the volume so you can restore the image to a smaller hard drive partition This option is only available when o Dismounting a writeable backup image of an NTFS volume in Windows Vista Windows Server 2008 jor newer versions of the OS o Running the Mount feature in StorageCraft Recovery
87. kups 10 Select Enforce policy before starting the next full backup to have ShadowProtect consolidate or delete backups prior to running the next backup This conserves space and prevents a possible failed backup in the event of the drive running out of space If the Enforce policy option is left unchecked the NETGEAR system executes the backup then performs any retention policy events 11 Click Next to continue configuring the backup job as outlined for other continuous incremental jobs Using VSS ShadowProtect uses the Windows VSS framework to provide consistent backups of SQLServer Exchange Active Directory Oracle or other database systems VSS ensures that all cached data is written to disk prior to taking the snapshot Using VSS ShadowProtect simplifies a system restore whether on a server or a workstation For these reasons using VSS is the default for all ShadowProtect backup jobs There are however a few uncommon scenarios where taking a non VSS backup may be an option e One or more VSS components fail causing the backup job to fail e Limited disk space requires smaller incremental file sizes e Limited server resources RAM or CPU requires a simpler backup operation The preferred solution to these issues is to either resolve the failure or provide additional storage or processor resources However it is possible to configure a backup job to run wthout VSS or to only use VSS on set occasions Note The option to use or
88. lable in ShadowProtect at a price point more appropriate to a virtualized environment Note ShadowProtect Virtual licenses allow you to migrate or restore to a physical environment However once restored to a physical system the virtual license does not permit ShadowProtect to continue making backups You must use a standard ShadowProtect license to make backups in a physical environment ShadowProtect for Managed Service Providers 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 15 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide ShadowProtect for Managed Services Providers SPMSP is a subscription based licensing option for Managed Service Providers MSP that want to provide disaster recovery services to their clients ShadowProtect for Managed Services e Supports all types of Windows installations Desktop Server SBS etc using a single product installer e SPMSP licenses call home to StorageCraft servers on a daily basis to confirm that these licenses are still active Because of this SPMSP installs require Internet connectivity e An SPMSP license activation is valid for 30 days As part of the call home process SPMSP licenses auto renew every 30 days unless o The MSP or StorageCraft explicitly deactivates the license o The license stops calling home in which case it automatically deactivates The StorageCraft MSP Licensing Console http msp storagecraft com lets MSPs create and man
89. lity used to configure the virtual machine For use by StorageCraft technical support only OS volume 6 On the Wizard Summary page click Finish 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 69 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide VirtualBoot generates the files necessary to support the new VM and if specified in the VM configuration creates the VM and launches it for use Note For information see Mounting a VM Manually 7 You may need to do further configuration on the VM if for example you want to use the VM as a temporary replacement for a server If so continue with Configuring a VM and refer to the VirtualBox documentation for details To Restart an existing Virtual Machine You can also restart an existing VM manually from VirtualBox 1 Launch VirtualBox 2 In the left side VM list select the VM then click Start Continuing Incremental Backups You can continue a ShadowProtect backup job with the VirtualBoot temporary replacement of a failed server Continuing the backup job is critical as otherwise all updated content is lost when the VM shuts down When working with a VirtualBoot VM backup job consider these best practices e To prevent performance problems in the VM use only Incremental backups see Creating Backup Image Files Do not use differential imaging e ShadowProtect places a backup job for the source volume used in the VirtualBoot VM in a Paused Disabl
90. lso issue various error messages In the ShadowProtect Backup log e Cannot lock the volume 5 Access is denied e Unexpected end of the image file e Final error 5 Access is denied e sbrun exe started successfully but failed to complete the task e Incrementals are not supported on this volume In Windows Application Event log all VSS errors VssAdmin Unable to create shadow copy The shadow copy provider had an error Volume Shadow Copy Service error Unexpected error DevicelOControl Volume Shadow Copy Service error Unexpected error calling routine CoCreateInstance Volume Shadow Copy Service error A critical component required by the Volume Shadow Copy service is not registered To avoid this install failure and other errors keep the Telnet default setting of Local Service For further details see the Microsoft KB article 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 78 of 78
91. major revisions Upgrades between major revisions of ShadowProtect such as from a 4 x to a 5 x versions requires e Installing the new software e Re activating the new install this requires a valid and current maintenance agreement As with a minor revision upgrade ShadowProtect retains all configuration settings for existing backup jobs To perform a major revision upgrade Perform a ShadowProtect upgrade using the minor revision steps After the upgrade run ShadowProtect The License field in the navigation pane shows 30 day Trial Select Help gt Product Activation ShadowProtect displays the previous activation key Fill in any remaining fields Click OK to re activate AUNE ShadowProtect changes the license status to Active Upgrades to the Operating System An upgrade to the operating system such as e Windows 7 to Windows 8 e Windows 8 to Windows 8 Pro requires a reinstall and reactivation of ShadowProtect Note With the many changes that occur with an OS upgrade we recommend starting a new backup image chain to ensure an accurate OS restore should it be required later on Follow the steps in Deactivating ShadowProtect Uninstalling ShadowProtect and_Installing ShadowProtect to complete the OS 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 19 of 78 S STORAGECRAFT ShadowProtect User Guide upgrade 4 Understanding ShadowProtect Console ShadowProtect Console
92. mental image file VirtualBoot Scenarios The following scenarios introduce several possible use cases for VirtualBoot 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 5 of 78 s3 STORAGECRAFT ShadowProtect User Guide Historical Data Access Problem After transitioning to a new financial management system you are audited To satisfy the audit you need access to historical tax records stored in the proprietary format of the old financial software Unfortunately you no longer have the old software so you cannot access your historical tax records VirtualBoot Solution Rather than trying to restore a complete backup image that contains the old financial software use VirtualBoot to boot the backup image which gives you access to both the application and the data from your system at the time of the backup By preserving the applications with the data you can greatly extend the lifespan of your data Software Testing Problem You need to find out how some new software performs on your production system but you don t want to risk having any problems VirtualBoot Solution VirtualBoot the latest backup of your production system then install the software in the virtual machine You can evaluate the software performance using your system s actual production environment without any risk to your production system Backup Image Testing Problem You need to confirm that your backup images restore properly and
93. n create named destinations for backup image files Refresh Volumes Info Refreshes the ShadowProtect volume list for the current system Manages Status Bar Toggles a status bar at the bottom of ShadowProtect console to provide application and View toolbar environment status information visibility Task Panel Toggles visibility of the Navigation Panel 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 20 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Client Options Opens the Client Options dialog box where you can configure visual notifications for Accesses the backup job success or failure Options ShadowProtect Agent Options Opens the Agent Options dialog box This box displays ShadowProtect agent Agent options configuration information and email notification settings for the current system You can choose to send email notifications for either or both failed and successful backup jobs Contents Opens a browser window to the online documentation Use the Search box at the upper right to locate specfic topics Note Help is only available when running ShadowProtect console not the Recovery Environment Product Activation Opens the Activation dialog box where you can activate or deactivate the Accesses the ShadowProtect installation see Activating ShadowProtect Help ShadowProtect Check for Latest Version Queries for updates to the current ShadowProtect installation If it finds help resources an av
94. n may result in failed VSS backups Rather than opting for only a crash consistent backup using a non VSS driver ShadowProtect often can successfully execute a VSS backup of these same server volumes by scheduling the VSS backup outside of normal business hours when the server is less tasked See Creating Backup Files for details on scheduling Reinstall after an OS upgrade An OS upgrade drastically changes the system Whether it is an upgrade from an existing Windows 7 system to Windows 8 or a Windows 8 to a Windows 8 Pro these changes impact ShadowProtect To ensure consistent ShadowProtect performance deactivate the ShadowProtect license and uninstall the software prior to the upgrade After the OS upgrade reinstall ShadowProtect and reactivate the license Even if the system preserves the old backup job configurations and other ShadowProtect settings StorageCraft recommends starting a new backup job for the upgraded system rather than continue an existing chain based on the earlier OS version Snapshot driver fails to install The ShadowProtect snapshot driver stcvsm sys may not install as a result of a conflict with the Windows Telnet Service This can lead to failed backups and errors in the Windows Event logs For this failure to occur the Windows Telnet Service must be e Installed e Running e The Log On on type changed to Local System account e The Allow service to interact with desktop option unchecked This failure may a
95. n object to access the backup image files in their new location o If you have problems with name resolution in the VM environment try using the IP address of the host machine rather than its Host name o When editing the Destination Object path use only real SMB CIFS network share paths Do not use share paths provided in the VM to Host file sharing facility of the VirtualBox Guest Additions 6 In the ShadowProtect main page select the Backups tab 7 Select the appropriate backup job then click Execute ShadowProtect restarts the job with a new incremental backup in the existing chain The naming of incremental backup files in the VM starts where the last Incremental image file used to create the VirtualBoot VM left off This maintains a single backup image chain for the server and makes it possible to provide Head Start Restore HSR capabilities Warning When you are ready to put the restored server back online and shut down the VM you will want to remove the VM configuration from VirtualBox Howvever be sure the restoration is complete before removing the VM from VirtualBox Any incremental backups created in the VM are dependent upon the initial VirtualBoot incremental backup image file If you remove the VM VirtualBox deletes this file You can identify this file because the file name includes a long numeric GUID value If the initial image file is deleted then all subsequent incrementals created in the VM unusable This is sim
96. ncremental backups b Specify times of day to start and stop creating incremental backups Weekly c Specify the incremental backup frequency minutes between incremental backups Note The Weekly schedule always creates a new full backup at least once a week even after the incrementals in between To create a backup job that takes a full backup and then a single incremental once a week for example select Continuous Incrementals and define the day and time to take the incremental once a week For example select only Saturday for an incremental with the interval of 999 minutes This creates a single full backup at the start of the job then a single incremental on Saturday each week In the event of a drive failure however such a schedule would result in the loss of up to a full week of data e Creates Full and Incremental backup images e Creates a recurring backup job based on a monthly schedule Select the days of the month and time of day to start a full backup Monthly e Optionally you can specify a schedule for incremental backups a Select the weekdays to create incremental backups b Specify times of day to start creating incremental backups Creates Full and Incremental backup images Creates a single Full backup then creates recurring incremental backups from that point forward This option requires StorageCraft ImageManager see the StorageCraft ImageManager User Guide Contin c To specify the Incremental backup schedule
97. niportal dbitech Pel Local Directory External Drive E Backups Base Name First Image Creation Time Last Image Creation Tine Points in Time Bc_vou boo2 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM i Bc_vow boo1 11 4 2009 7 22 35 AM 11 4 2009 9 21 35 AM 2 D 30303030_vot bo01 11 4 2009 7 22 35 AM 11 4 2009 7 22 35 AM i amp Note Destinations can point to only one folder StorageCraft strongly recommends that each system have a unique folder to store its image files since mixing these files from different systems makes it almost impossible to manage As a result you must define a different destination for each system However you can use this one destination folder to save all the backup jobs from the same system For example if the system has multiple volumes such as a boot volume and a data volume Using a Windows Dedup Volume as a Destination ShadowProtect supports writing backup image files to a Windows Dedup enabled volume However since ShadowProtect compresses image files Windows Dedup does not yield significant space savings Also if any of the dependent backup files in the backup chain are deduped ShadowProtect cannot e Mount the backup file e Run a VirtualBoot on the backup file To create a backup job destination 1 Open the ShadowProtect console then select Tasks gt Add Destination This displays the Destinations dialog box You can also open the Destinations dialog box from the Backup Name and Destination page o
98. not use VSS is only available when configuring a continuous incremental backup job This table summarizes strategies for various backup issues Issue Possible Resolutions Some VSS writers do not fully or correctly comply VSS with the VSS spec This may cause VSS to halt This component type of error will be noted in the backup job s log failure file Refer to the Agent Options page for details on using VSS Options to resolve this problem This may occur with a NAS destination for multiple systems backup files Rather than have a backup fail for lack of space configure ShadowProtect to Limi take a non VSS backup The resulting non VSS imited A i incremental file typically gives a modest decrease in size compared to a full VSS backup This decrease may be useful then for multiple devices to continue to backup to a single volume until more space becomes available disk space 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 39 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide A server may host multiple processor intensive applications such as may occur with Windows SBS Adding the task of executing an incremental backup every 15 minutes may result in poor Limited performance Opting for a non VSS backup could server limit the impact of each snapshot on the server resources Rather than execute non VSS backups only the recommendation is to configure the job to execulte non VSS backu
99. nter Page 67 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Note When using VirtualBoot to boot an image of an x64 operating system make sure that your host hardware supports AMD V or VT x and that AMD V or VT x is enabled in the host machine s hardware BIOS settings Memory At least 1GB Hard Drive At least 10 GB This is dependent upon the guest operating system you want to load in the VM Host OS VirtualBoot supports the same host operating systems as VirtualBox 1 6 namely Windows XP or later Windows 2000 is not supported Guest OS VirtualBoot supports backup image files that contain backups of the following operating systems this is the OS that runs in the VM Windows 2000 Windows XP 32 and 64 bit Windows 2003 32 and 64 bit Windows Vista 32 and 64 bit Windows 2008 32 and 64 bit Windows 2008 R2 32 and 64 bit Windows 7 32 and 64 bit Windows 8 32 and 64 bit Windows Server 2012 and R2 12 2 Limitations This release of VirtualBoot has the following limitations Supports boot volumes only up to 2TB However VirtualBoot supports data volumes non bootable of any size Does not support UEFI based system volumes Does not support LBD 4K hard disk volumes which report 4096 byte sector size to the OS However Advanced Format hard disks which have 4096 byte sectors but report 512 byte sectors to the OS are supported Performing a virtual boot of Windows Small Business Server SBS may requir
100. o alter these settings If the selected image files are backups from a multi volume set such as with Microsoft Exchange select the number of volumes to include Enter the password for encrypted backup image files in the Image Chain Password field Determine if the tests you want to perform need ImageReady to write to the mounted volumes If so check Mount images as writeable Determine if you want to preserve the results of any test which writes to a mounted volume If so check Generate Incremental on dismount Click Save Click Custom Script tab to enter the commands or script for ImageReady to run This script can be of arbitrary length or as simple as c Windows System32 chkdsk MOUNTPATH1 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 60 of 78 s3 STORAGECRAFT ShadowProtect User Guide 16 Specify a timeout in minutes or leave the default at 0 for unlimited A timeout prevents a test from running an infinite loop 17 Specify the number of concurrent tasks for ImageReady to execute Note ImageReady attempts to perform multiple mounts and tests concurrently This number of simultaneously running tasks is hardware and hypervisor dependent Should tests impact system performance reduce the number of concurrent tasks 18 By default ImageReady only runs scripts on new image files in the managed folder That is those files made after creating the ImageReady job Check Apply to existing images to hav
101. ocation or browse to a local path Q win Tetig Bronse Specify image names Base Name First Image Creation Time Last Image Creation Time Points B FAC_DaD 1 29 2012 7 00 28 PM 8 13 2013 1 59 04 PM B B FAC_Dab 2 5 2012 7 00 29 PM 8 12 9012 1 57 26 DM 9 B FAC_VOL_DaD 2 6 2012 6 01 32 PM Refresh contents 47 9 FAC_VOL DaD 2 15 2012 2 41 31 PM 3 22 2014 12 13 39 PM 3 FAN ED Volume 8 8 2013 11 01 42 AM 8 8 2013 11 01 42 AM 1 Click Refresh contents to update the list of restore points Select which image set contains the point in time you wish to restore then click Next On the Backup Image Dependencies page ShadowProtect provides a list of times and dates of all the backups it has taken of the selected disk Choose which point in time date and time to restore then click Next Backup Image Dependencies Very current selection or select another point in time File Name Creation Time Image File Properties C_ OL bO03 spi 11 9 2009 10 00 38 AM Volume Size 149 01 GB C_ OL b003 001 spi 11 9 2009 11 00 12 AM Used space 64 60 GB C_VOL b003 002 spi 11 9 2009 12 00 24 PM Creation Time 11 9 2009 12 00 24 PM C_ OL b003 1003 spi 11 9 2009 1 00 12 PM Backup type None Image creation method VOIFF using SS Note This page also displays specific properties of the selected backup image file These are informational only and are relevant when resolving restore issues with StorageCraft Suppor
102. ofound changes to software StorageCraft recommends starting a new backup job after an OS upgrade rather than attempt to continue with an older existing chain of the same volume If the upgrade is from one major OS release to another you will also need to deactivate the ShadowProtect license and uninstall the software prior to the upgrade For example a major upgrade would be from a Windows 7 system to Windows 8 or a Windows 8 to Windows Pro After the OS upgrade reinstall ShadowProtect and reactivate the license Note The system preserves backup job configurations and other ShadowProtect settings through the reinstall 5 1 Backup Image File Storage Locations ShadowProtect can store backup image files on any disk device e Hard drives e Removeable USB FireWire drives e Network drives e Network Attached Storage NAS devices and optical media e CDs e DVDs e Blu Ray discs Each has advantages and disadvantages Location Advantages Disadvantages e Consumes local disk space Local Hard Drive e Fast backup and restore e Vulnerable to loss if the drive fails e Inexpensive e Cannot use the source drive or volume as the target for backups Fast backup and restore Preserves disk space on local Local USB FireWire Drive drives Inexpensive Easy off site storage e More expensive than local hard drives e Vulnerable to loss if the drive fails 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 33 of 78 lt
103. omplete 9 Test the Recovery disc by rebooting your system using the disc 14 Best Practices Turn off disk defrag software when using incremental backups When ShadowProtect takes an incremental backup it writes a file identifying those sectors that changed since the last backup Disk defrag software change many sectors on the disk This greatly increases the time it takes to run the next incremental backup If you want to run disk defrag software do it before running a full backup image Then do not run or schedule the disk defrag software to run while ShadowProtect is scheduled to take Incremental backup images Test the StorageCraft Recovery Environment Make sure the ShadowProtect Recovery Environment CD boots your system and that you have access to both any local drives and network devices that you might need Monitor disk space usage where ShadowProtect stores backup images If the location runs out of space backup jobs fail Monitor the ShadowProtect log file Routinely examine the ShadowProtect log file The log file confirms the success or failure of a job Should a backup job fail the log file provides details allowing you to take corrective action Use password encryption to protect backup image files ShadowProtect backup images include all the contents of the disk drive Using password encryption protects this data Include multiple volumes in your backup job Databases or applications may span or use multiple volumes Be sure
104. ote Because of hardware changes detected by Windows as part of the transition to the VM environment Windows will likely prompt you to reactivate Windows when you log in to the VM However you typically have a three day grace period for doing this Because Microsoft restricts the number of hardware reactivations for each Windows license you might want to leave Windows deactivated if you can get the production system ready to restore within the three day grace period If this is not possible activate Windows in the VM using the standard Microsoft activation process and your Windows VM is licensed for as long as you need it If your Windows installation does not grant a login grace period and requires immediate reactivation try booting into Safe Mode or Safe Mode with Networking to log in Installing Guest Additions You can install VirtualBox additions to provide enhanced interaction with and control over the VM environment To install VirtualBox guest additions 1 From the menu bar in the VM select Devices gt Install Guest Additions This loads a virtual CD into the VM that has extra software designed to make the VM run quickly and smoothly If the CD does not auto run browse the CD drive in the VM and execute one of the following VBoxWindowsAdditions x86 exe 32 bit Windows VM VBoxWindowsAdditions amd64 exe 64 bit Windows VM Follow the directions in the Guest Additions Wizard then reboot the VM 3 Log in to the VM N 2
105. owProtect operations on that remote node Exporting and Importing Node Settings ShadowProtect lets you transfer remote node configurations from one ShadowProtect console to another This saves having to reenter these configurations at the new console 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 65 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide To export remote node configurations 1 If the console doesn t display the Network View select Network View from the View menu 2 In the Network View click Export nodes 3 Specify a name for the XML file that contains the configurations then click Save To import remote node configurations 1 In the Network View click Import nodes 2 Browse to the XML file that contains the exported configurations then click Open 11 3 Using an Install Setup Package A ShadowProtect Install Setup Package contains the settings needed for an automated push installation of the software ShadowProtect includes two setup package files one for a full which includes all utilities and one for a backup agent only install You can find these setup files on the ShadowProtect CD or you can download them from the StorageCraft website Note Each setup package is unique to the ShadowProtect version it installs Confirm that the package file has the same name as the ShadowProtect Installer package but with a iss extension To use the ShadowProtect Install Package 1 S
106. oxy settings by default Confirm that the proxy is configured for 32 bit and not just 64 bit applications Once the Windows proxy supports both 32 and 64 bit applications confirm the communication between the client and the proxy In particular review the two MSP read only fields in the ShadowProtect console under Options gt Agent Options gt Agent NT Service Options e Proxy Server e Proxy Port These settings should be the same as the Windows configuration in Control Panel gt Internet Options gt Connections gt LAN Settings gt Proxy Server Use the Windows procedures to modify these settings as required For more information see the StorageCraft MSP Portal Users Guide 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 14 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Multi Boot Environments If your system has multiple boot partitions install ShadowProtect on each of the bootable Windows partitions These installs guarantee that ShadowProtect recognizes changes to ShadowProtect managed volumes from these secondary Windows environments You do not need to activate ShadowProtect but the snapshot driver stcvsm sys must be available in each Windows partition This snapshot driver manages the fast incremental tracking in ShadowProtect If you boot to an alternate OS environment where the snapshot driver is not loaded ShadowProtect cannot track volume updates from that OS boot session This
107. pace as ShadowProtect already compresses these image files Mounting a backup file containing a dedup enabled volume the mounting system must have the Windows Dedup feature enabled Using VirtualBoot a system volume backup that includes a data volume hosted on a dedup enabled system Restoring a backup file created from a dedup eabled volume the destination needs to have the Windows Dedup feature enabled to view all files Restoring a backup file hosted on a dedup enabled volume using ShadowProtect on the same machine as the dedup enabled volume However ShadowProtect does not support 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 13 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide e Mounting a backup file that is deduped or dependent on another backup file that is deduped e Restoring a backup file hosted on a dedup enabled volume using Recovery Environment if any of the backup files have been deduped Supported Storage Media ShadowProtect supports these storage media e Locally connected hard drives or SSDs e Removeable hard drives USB or FireWire e Virtual drives LUN hosted on a local RAID controller e Network drives SAN NAS iSCSI e Optical media CD DVD Blu Ray ShadowProtect does not support e Windows Storage Spaces storage pools e Windows Server Cluster Shared Volumes CSV Note Installing ShadowProtect on a system using CSV may result in redirection of I O related to cl
108. ps during business hours then execute a VSS backup after hours Non VSS Aware Applications Some applications such as Intuit QuickBooks remain non VSS aware These applications may seem like a good case to configure a non VSS backup However it is not Instead ShadowProtect supports both pre and post backup scripts which can run commands to stop and restart these non VSS aware apps See Commands for details on running scripts Configuring a Scheduled VSS Backup Job The Backup Job wizard can configure a scheduled backup job using VSS on one or more days Use the VSS Incremental Backups section of the Backup Schedule dialog 5 Backup Job Editor W7 DAD z Specify the backup schedule 3 Schedule rere Additional Incremental Backups Continuous Incrementals Sun Mon Tue Wed Thu Fri Sat BH vi 7 ea V Vv NOTE You must use the Start taking backups at this time 10 00 00 AM ShadowControl ImageManager I service with this option Stop taking backups at this time 6 00 00 PM Minutes between backups 6o 7 use vss Backups per day 9 lt Back Next gt j Cancel To configure this job 1 Mark the day s to perform the VSS backup 2 Use the combo box to specify the time to run the VSS job Note If the aim is to reduce the workload on a server select a time after business hours 3 Uncheck Use VSS in the lower Additional Incremental Backups section Note Leaving the Use VSS checkbox ma
109. r more files Click Add Directory to select a folder to include on the ISO Note ISOTool only accepts one folder at a time even though you can select multiple folders at once TO remove an unwanted folder or file highlight one and click Remove Type in a name for the ISO Click Browse to select a destination for the new ISO Optional check Use Burner to send the resulting ISO to a blank disc in the recorder Click Author ISO A The ISOTool creates the new ISO image 10 Using ImageReady ShadowProtect 5 includes a new tool ImageReady for automated testing of backup image files Specify a folder to manage and ImageReady automatically Mounts each image in a backup job s set Runs a script against the mounted image Reports the results Saves any changes made to the mounted volume as an incremental for later testing The results can verify the reliability for restoring fully functional system application and data volumes For example ImageReady can e Mount a volume and run Chkdsk to determine if there are problems with the data e Mount a Microsoft Exchange Server backup including the system data and log volumes and run a script that calls for example a test of the edb files to determine if they are intact or to run a cleanup process if the edb files are in a dirty shutdown state ImageReady Requirements To run ImageReady e The system firewall must have Port 20247 open for ImageReady to communicate e By
110. raft Support Center Page 3 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide 1 ShadowProtect Overview Review these topics as you prepare to install and use ShadowProtect e Features and Components e Usage Scenarios 1 1 Features and Components For a complete version history of product updates refer to the online ShadowProtect ReadMe document Component Features This console manages the disaster recovery configuration on your Windows system The console can e Configure backup jobs that run unobtrusively in the background using Microsoft VSS Volume Shadow Copy Service Store backups on any accessible media including network storage SAN NAS iSCSI removable drives USB FireWire and optical media CD DVD Blu Ray Verify backup images to ensure data integrity Create compressed and encrypted backup image files for efficiency and security Run wizard based recovery of files folders or a complete data volume to an exact point in time View backup images for quick file and folder recovery Mount any backup image file as a virtual disk using VirtualBoot Remotely manage system backup and recovery operations ShadowProtect Console ShadowProtect The engine that creates a system s point in time backup images The ShadowProtect console manages the Backup Agent operation of this backup agent A bootable environment for disaster recovery which doesn t require installing software StorageCraft offers both a
111. ration StorageCraft Support Center Page 16 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide p Perform the upgrade After the upgrade ShadowProtect displays 30 day Trial under License in the navigation panel Select Help gt Product Activation ShadowProtect displays the existing serial number which has the maintenance agreement along with the Name and Organization fields 3 Enter a Name and or organization 4 5 Restart ShadowProtect if requested Click Activate to re activate this existing license for use with the new version of ShadowProtect ShadowProtect displays Active under License in the navigation panel Automatic Activation StorageCraft provides automatic activation for ShadowProtect installations Activate Product W7 DAD Serial Number A123 4567 B890 1991 Name Top Admin Organization Save Our Servers Optional Status Days Remaining 30 L x Leet Note There is a manual activation option If the system does not have Internet access This option is on the StorageCraft website To 1 2 3 mie 6 Ma activate ShadowProtect automatically Start ShadowProtect For more information see Starting ShadowProtect From the Menu Bar select Help gt Product Activation In the Product Activation dialog box provide the requested information then click OK Product Serial Enter the serial number that you received when purchasing Number ShadowProtect Name
112. re disk read errors that occur during the creation of backup image files Use this option with caution as it may back up disk ON OFF continue corruption and prevent a restored volume from backup working properly However in the event of a failed disk it may help preserve any remaining intact data Instructs ShadowProtect to create an SPK key file when choosing to encrypt backup files Turning this option Write Key ON OFF forces ShadowProtect to not create an SPK file File while encrypting backup files Users will need to enter the encrypted file password each time to perform operations such as in ImageManager Causes ShadowProtect to create a bitmap file for the Generate source volume ImageManager can then use this file to prune free space during a backup consolidation volume OFF s a bitma ShadowProtect s Image Conversion utility can also use p this file to exclude free space when converting a file to VMDK or VHD Image The Image tab includes the following advanced options Option Default Description Enable Enables or disables using file caching when writing the write OFF backup image file When writing to a network location caching this may slow down the backup process Enables or disables creating backup images Enable simultaneously for multiple volumes rather than concurrent f OFF creating one backup image at a time When using this Task option the
113. recovery environment based on Windows and the new Recovery Environment CrossPlatform based on Linux which also restores all supported Windows systems Either environment can e Access all critical features of the ShadowProtect Console from a standalone disaster recovery environment Load from a bootable CD or USB drive Restore a system bootable volume quickly and easily Back up a non bootable system before attempting a restore operation Use Hardware Independent Restore HIR to restore to different hardware or to virtual environments P2P P2V V2P StorageCraft Recovery Environment For more information about the Recovery Environment see the StorageCraft Recovery Environment User Guide ImageManager StorageCraft also offers ImageManager which provides policy driven services for managing backup image files These include e Consolidation of Incremental backup image files into daily weekly and monthly consolidated image files that greatly reduce the number of files in an image chain Verification and re verification of backup image files including consolidated files Replication of backup image files to a local drive a network share or an off site location using FTP intelligentFTP or ShadowStream Head Start Restore HSR lets you restore a backup image while ShadowProtect continues to add incremental backup images to it This lets you greatly reduce the downtime associated with hardware failure or hardware migration
114. reshes this disk s volume list Partition Options Right click a partition entry in Disk Map to open an actions menu for that entry 3 Backup es Restore Refresh Volumes Info Note These same options appear when right clicking on a volume in the list at the bottom of the pane These menu options perform these actions Option Description Launches the Backup Wizard see Creating Backup Image Files Backup Restore Launches the Restore Wizard see Restoring a Volume Refresh Volumes Refreshes the ShadowProtect volume list for the current Info system Backup Jobs Tab The Backup Jobs tab displays scheduled backup jobs From this tab you have complete control over the ShadowProtect jobs configured for the current system 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 26 of 78 eon STORAGECRAFT ShadowProtect User Guide gt KJO O a ese xeate amel Pouse New Delete Edt Detads Refresh Next Run Time Never Type Status F manual Backup Job completed y Basic Properties volume Backup 1 completed Job Status Task Details C No Label gt E Backups C_VOL b001 1001 spi eo Task Status running Q View Details Q Remaining Time 40 minutes 49 seconds 25 04 MB s i Manual Backup Job amp Compression Standard recommended 4 Encryption RC4 128 bit with password validation Options Exclude Free Space Open Output F
115. rked causes ShadowProtect to ignore any settings in the upper VSS Incremental Backups pane Instead ShadowProtect uses VSS for all incremental snapshots When using both types of backups for a job ShadowProtect keeps the scheduled VSS backup incremental file in the correct time sequence of the backup job s chain along with the non VSS backups In the event of a system restore select the VSS backup file if possible to ensure a clean restore of the volume rather than selecting one of the non VSS backups Configuring a Non VSS Backup Job Use the Backup Schedule dialog to configure a job that only runs non VSS backups 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 40 of 78 STORAGECRAFT ShadowProtect User Guide B Backup Job Editor W7 DAD z Specify the backup schedule ie Schedule VSS Incremental Backups ra Sun Mon Tue Wed Thu Fri Sat a Start time 6 00 00 PM ign Additional Incremental Backups Continuous Incrementals Sun Mon Tue Wed Thu Fri Sat T 7 7 v 7 NOTE You must use the Start taking backups at this time 10 00 00 AM ShadowControl ImageManager service with this option Stop taking backups at this time 6 00 00 PM Minutes between backups 60 V Use VSS Backups per day 9 lt Back Next gt Cancel p Uncheck Use VSS in the lower Additional Incremental Backups section Ns Uncheck Sun and any other marked days in the upper VSS Jncremental Back
116. rotect Destination Object of type Network Share see Destinations 2 Start a HeadStart Restore HSR on the database server s new disk subsystem For more information see the ShadowProtect ImageManager User Guide 3 Once the HSR catches up to the most current Incremental created in the VM take the VM offline and finalize the HSR installation on the new disk subsystem a quick operation then bring the database server hardware back on line Note Once the replacement VM is online and continuing the Incremental backup image chain you can recover from a hardware failure in several different ways e Restore to the original hardware once repaired e Restore to new hardware using StorageCraft Recovery Environment s Hardware Independent Restore HIR e Restore permanently to a VM environment by using HSR to restore to a VHD or VMDK virtual machine hard disk file 2 How ShadowProtect Works A ShadowProtect backup image file is a point in time representation of a computer volume It is not a standard file copy of the volume but rather a sector by sector duplicate of the volume In the event that you need to recover data you can mount a backup image file using the ShadowProtect Mount utility and view its contents as if it were a regular volume You can recover specific files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 6 of 78 E STORAGECRAFT ShadowProtect User Guide and folders from the image or
117. rotect supports scheduled backup images only from Windows not the Recovery Environment e ShadowProtect includes VirtualBoot which allows administrators to launch a temporary replacement for a crashed or disabled server or workstation Note In order to continue the existing backup chain for the system while it is hosted on a VirtualBoot VM you must use a ShadowProtect Destination Object of type Network Share in the backup job to store the system s image files see Destinations Note Use the Backup Wizard to configure a NETGEAR ReadyDATA destination Backup Scheduling Options ShadowProtect offers a set of scheduling options Creates Full or Differential backup images Now Note The differential option is active only for an existing chain e Creates a one time backup job that starts as soon as the Backup Wizard closes e Creates full backup images e Creates a one time backup job at the specified date and time Later By default the Start Time fields display the current date and time To change the date and time settings click on an element of the date time month day year hour minute second AM PM then type or use the up down buttons to set the desired value e Creates Full and Incremental backup images e Creates a recurring backup job based on a weekly schedule You select the weekdays and time of day to start a Full backup e Optionally you can specify a schedule for Incremental backups a Select the weekdays to create i
118. s Base Na First Image Creation Time Last Image Creation Time Points in Time C VOL b003 11 9 2009 10 00 33 AM 11 9 2009 5 00 13 PM lt OC_VOL bO02 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM lt Back Next gt Cancel Note You must have the proper network credentials to verify a backup image set stored on a network share 4 Click Next 5 On the Backup Image Dependencies page select the point in time to verify 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 73 of 78 SSS sTORAGECRAFT Verify image Backup Image Dependencies Verify current selection or select another point in tine File Name C _YOL b003 spf C_VOL b003 1001 spi C_VOL b003 1002 spi C_ OL b003 1003 spi IC_YOL bO03 004 sp C_YOL b003 1005 spi C_V OL b003 1006 spi C_VOL b003 1007 spi Creation Time 11 9 2009 10 00 38 AM 11 9 2009 11 00 12 AM 11 9 2009 12 00 24 PM 11 9 2009 1 00 12 PM 11 9 2009 2 00 09 11 9 2009 3 00 1 11 9 2009 4 00 12 PM 11 9 2009 5 00 13 PM ShadowProtect User Guide Image File Properties Original Partition Information Disk Information Originating Machine Information Image File Properties 149 05 GB NIFS 149 01 GB lt Back Next gt Cancel This page displays all Incremental backup image files associated with the selected image set Select a specific backup image file to view its properties Image File Shows the volume size and used space creat
119. s The filter is a dropdown menu at the right side of the menu bar This opens a sub menu with options to filter the Filter backup jobs to show All Completed Aborted or Failed jobs The default is All Events Job History The upper pane displays a list of past backup jobs Select a job to view job details in the Job Log You can sort the backup history lists using the column headers You can also adjust the column width by dragging the column header borders Job Log The lower pane displays the log entries for the selected job Note This is the same information available in the Volume Backup tab These entries help in troubleshooting issues with backups 4 4 Network View The Network view displays information for managing ShadowProtect on remote systems see Remote Management Select Network View from the Navigation panel to see this panel while viewing any of the tabs Network View z 8 Disconnect 2 Ina 2 a Import nodes Export nodes d Unmanaged Nodes B Doe Desdtop ID cahot D Serveri O 8 P Server Name Server Address Group Server Description Auth Settings Domain Name User Name Password petesete 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 30 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide The Network View includes the following controls Control Description Connect Connects the ShadowProtect console to a previously added managed remote no
120. sage scenarios see VirtualBoot Scenarios This section includes the following topics e VirtualBoot Requirements e Limitations e Creating a VM e Configuring a VM Manually amp Note DeveloperNotes_VirtualBoot txt contains developer level information related to VirtualBoot You can find this file in the lt install_folder gt StorageCraft ShadowProtect folder This file gives troubleshooting and advanced technical details for using VirtualBoot Warning If you want to power off a VM created with VirtualBoot do not select Restore current snapshot VirtualBoot as a shutdown option You will lose all data written in the VM since its creation Select this option on y if you want to revert the VM back to its original state Also do not launch a VM with VirtualBoot if the source system e is still active on the same network e runs continuous incremental backups using ShadowProtect e saves its backup files to a network share or NAS system Doing so will mix backups from the VM with those from the source system Mixing backups corrupts the chain and prevents a valid restore of the volume 12 1 VirtualBoot Requirements VirtualBoot requirements include those of ShadowProtect and VirtualBox Software Requirements amp Note StorageCraft reommends upgrading to the latest build of VirtualBoot v4 3 12 for maximum and reliable performance ShadowProtect 4 x or later VirtualBoot supports backup image files created by any version of
121. selected node see Modifying Remote Node Properties Manage Opens the ShadowProtect tabs Disk Map Backup Jobs Destinations Backup History for the currently selected node Opens the ShadowProtect Push Wizard which lets you push the ShadowProtect agent out to other systems that Install gy you want to manage from this Management View For more information see Installing the Backup Agent Remotely Node List The Node List appears below the Controls pane This is a list of nodes currently managed by this console with these details Column Description Computer Displays the Windows Computer Name for the system se ee Identifies if a managed system is currently connected to this console Last Lists the time for the last scheduled backup A green checkmark indicates the backup succeeded A red dash indicates Backup a failure Next s Shows the time for the next scheduled backup Backup Bag kup Indicates the number of backup failures for the system Failures Backup Displays the percentage completed of a currently running backup job Progress Each node displays information in three columns Job Status Displays information about the current backup job including the destination backup image file and status queued running completed and the time remaining running job or total time completed job Click Basic View Details to view the Volume Backup tab Properties Backup Job Displays information about the backup job configuration in
122. snapshot and Post backup for command files to complete If the command files do not complete in 5 minutes ShadowProtect proceeds while the command files continue executing To use a command file for a particular stage either e Use Browse to locate and open an existing command file or e Enter the full file name including path into the appropriate field Pre Snapshot Executes the specified command file before taking the image snapshot For example you might execute a pre snapshot command file that places non VSS aware applications or databases into a backup state amp Note It takes only a few seconds to create a snapshot so non VSS aware databases or applications are only out of production briefly before they return to normal operating mode using a post snapshot command Post Snapshot Executes the specified command file after taking the image snapshot For example you might execute a post snapshot command file to return non VSS aware applications or databases back to normal operating mode Post Backup Executes the specified command file after creating the backup image file For example you might execute a post backup command file to automatically copy the backup image file to an off site location or FTP server Note To avoid the 5 minute execution limit for post backup command files call a command file that executes another command file and then finishes This lets you complete the ShadowProtect associated command file in
123. ss the backup image to e Remove files from the backup image such as running an anti virus application to remove viruses malware etc e Add files to create a new backup image e Update the backup image security e Change file and folder permissions e Restore a backup image to a smaller volume see Dismounting Backup Image Files Note ShadowProtect tracks all these changes to the data and can then preserves these in a new image file when you dismount the image This creates a new branch in the chain and is not used to continue the existing chain The original image file is never changed 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 50 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Warning ShadowProtect accepts the Writeable option for mounting VHDX format backup image files stored on a NETGEAR ReadyDATA system However ShadowProtect discards all changes made to a ReadyDATA sourced VHDX backup image file upon dismount Image Files and NTFS Permissions ShadowProtect retains existing NTFS file and folder permissions for the volume As a result Windows prevents access to protected files or folders on mounted images without the correct credentials To access protected files or folders open the image as Read Write using the Mount wizard Use WIndows Explorer to then change ownership of the file or folder See Permissions for addtional details Note Using this Read Write setting does work
124. sses that you want to receive the notification Use a semi colon for multiple Addresses addresses Optional A text string that appears below the ShadowProtect generated email content in the Subject field When creating this content use r for carriage return n for new line and t for tab characters Custom Subject Suffix Custom Body Optional A text string that appears in the email Message field Use r for carriage return n for new Prefix line and t for tab characters Send Email on Default Off The selector for notifying success Select ON if you want to send notification emails when Success ShadowProtect successfully completes a job Send Email on Default Off The selector for notifying failure Select ON if you want to send notification emails when Failure ShadowProtect fails to complete a job Send daily Default Off The selector for daily notifications Select ON if you want to send a daily report of report ShadowProtect activities Send weekly Default Off The selector for weekly notifications Select ON if you want to send a weekly report of report ShadowProtect activities 3 Click OK to save the configuration Note You need to select ON for at least one type of email Success Failure Daily or Weekly to receive email notifications 4 Optional Click Test Email to send a test message and confirm that the email configuration is working properly If you have trouble receiving ShadowProtect email messages on yo
125. st of configured storage locations for backup image files Use this tab to create or modify destinations used by ShadowProtect backup jobs For more information see Using Destinations a a 2 Add Delete Edit Refresh Type Name Path 2 Network Share Omni Backup Omniportal dditech Pel Local Directory External Drive E Backups Base Name First Image Creation Time Last Image Creation Tine Points in Time Bc_vou boo2 11 7 2009 1 01 47 PM 11 7 2009 1 01 47 PM i Bc_vor too 11 4 2009 7 22 35 AM 11 4 2009 9 21 35 AM 2 D 30303030_vou b001 11 4 2009 7 22 35 AM 11 4 2009 7 22 35 AM 1 The Destinations tab includes Menu Bar This offers options for working with destinations Add Opens the Destination dialog box Delete Deletes the currently selected Destination Edit Opens the Destination dialog box so you can modify the existing configuration see Editing Destinations Refresh Updates the Destination Objects List and the Destination Objects Information List Destinations List This upper pane displays a list of currently defined destinations for image files Select a destination to view Information about the backup image sets stored there Use the menu bar to perform another operation The list shows Type Identifies the destination as a Local Directory or a Network Share Name Shows the name given the destination when it was created Path Displays the network path or drive letter volume folder to the destination Image Sets
126. stem with a custom install of ShadowProtect be sure the install includes at least the ShadowProtect Backup Agent It does not have to include the SnapShot Driver Otherwise the VHDX mount fails 5 In the Installation Complete page select Yes I want to restart my computer now then click Finish If you cannot restart the computer immediately select No I will restart my computer later Note You must restart the computer before attempting to use ShadowProtect to create backups 6 Remove the ShadowProtect CD if used from the system s CD drive Upgrading ShadowProtect If this is an upgrade to an existing ShadowProtect installation the wizard shortens this process 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 10 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Remote Install To do a silent or push install of ShadowProtect 1 Download and unpack the appropriate installation info file the ISS file for the version of ShadowProtect to install Save this file to the same folder with the ShadowProtect setup program Note Although this ISS file shares the same extension as a Windows InstallShield file it uses a different format and cannot be used by InstallShield 2 Select ShadowProtect s Management View tab 3 Click Install on the menu bar The Push Install Wizard displays 4 Follow the prompts to select the installer package the Setup program for ShadowProtect The Wizard populates the package
127. system Please refer to the appropriate manufacturer for details Windows Clustering ShadowProtect does not support Windows Cluster Shared Volumes CSV Windows Server 2012 failover cluster may use CSV for example Installing ShadowProtect on such a system may result in redirection of I O related to clustered shared volumes Supported Operating Systems 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 11 of 78 lt y STORAGECRAFT ShadowProtect User Guide Specific operating system support is dependent upon the edition of ShadowProtect that you purchase ShadowProtect supports both 32 bit and 64 bit versions of many operating systems Refer to the ShadowProtect ReadMe for the latest specific support details Edition Description ShadowProtect Desktop Edition ShadowProtect Server Edition ShadowProtect SBS Edition Small Business Windows XP Family including o XP Home o XP Professional Windows Vista Family including o Vista Home Basic o Vista Home Premium o Vista Ultimate Windows 7 Windows 8 Windows 8 Pro Windows 8 1 x86 Windows 8 1 x64 Windows 8 1 Enterprise x86 Windows 8 1 Enterprise x64 Windows 2000 Workstation SP4 Support for Hot Backup of the booted OS and Cold Backup from Recovery Environment Window Server 2000 SP4 Support for Hot Backup of the booted OS and Cold Backup from Recovery Environment Windows Server 2003 family including o Server 2003 Standard Edition Server
128. system hardware should support a high disk execution pion y Pport a Mg es load Determines how ShadowProtect reacts to a system error that interrupts the ShadowProtect incremental tracking feature When set to Off ShadowProtect recovers by Y generating a new full image and starting a new image Soca eel set When set to On ShadowProtect recovers by g ON creating an incremental image as planned along with a incremental hae recover differential image based on the most recent incremental y image and the current volume This prevents disruption of the incremental backup schedule It can however result in increased CPU and network bandwidth usage when compared to creating a new set Auto Enables or disables executing the last scheduled backup execution job if it was missed For example because the system of ON was powered off If ShadowProtect missed more than unexecuted one scheduled job this option executes only the last task unexecuted backup job 2015 StorageCraft Technology Corporation StorageCraft Support Center ShadowProtect User Guide Page 45 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide Commands The Commands tab specifies command files exe cmd bat to execute at key points in the backup image file creation process The command files cannot rely on any user interaction so test each command file before using them with ShadowProtect ShadowProtect allows 5 minutes at each stage Pre snapshot Post
129. system volumes The icense Evaluation version expires and ceases to operate after the Evaluation period ends Images created during the Evaluation period are fully compatible with the registered purchased version of the software StorageCraft provides a Trial version of the ShadowProtect software as a free download Use this version to create Trial backup image files of system and data volumes as well as restore specific files and folders or data volumes License However you cannot restore system volumes because the Trial version does not include the StorageCraft Recovery Environment The Trial version expires and ceases to operate when the trial period ends Images created during the trial period however are fully compatible with the registered purchased version of ShadowProtect NOTE ShadowProtect licenses are language specfic Be sure to select this license language when installing ShadowProtect Note that the ShadowProtect language does not have to match either the OS language or any related Language Packs or MUIs For example a user could activate a German language install of ShadowProtect on an English language Windows system ShadowProtect Virtual ShadowProtect Virtual is a licensing model specifically designed for virtual environments It allows you to purchase a single ShadowProtect Virtual license or licenses in 3 6 12 24 or 50 license bundles ShadowProtect Virtual offers the same features and functionality avai
130. t Note that the ShadowProtect language does not have to match either the OS language or any related Language Packs or MUIs For example a user could activate a German language install of SnadowProtect on an English language Windows system You can activate ShadowProtect in two ways e Automatic Activation e Manual Activation Note You can also deactivate a previously activated ShadowProtect installation Deactivation frees up the product license for use on another system see Deactivating ShadowProtect for more information OS Upgrades You need to deactivate the ShadowProtect license and uninstall the software prior to upgrading an existing Windows 7 system to Windows 8 or a Windows 8 to Windows Pro After the OS upgrade reinstall ShadowProtect and reactivate the license While the system preserves backup job configurations and other ShadowProtect settings a best practice is to always create a new backup job for the upgraded system rather than continue an older existing chain ShadowProtect Upgrades If you upgrade ShadowProtect from one major revision to another such as upgrading from v4 x to 5 x you must have a valid and current maintenance agreement to continue to use the product beyond a 30 day trial period Your existing license works for minor revision upgrades such as from v4 1 5 to 4 2 0 If you have a current maintenance agreement to upgrade your ShadowProtect license 2015 StorageCraft Technology Corpo
131. t These properties include Image File Shows the volume size and used space creation time backup type none daily weekly monthly Properties compression type password protected yes no and any comments 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 54 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Original Partition Style MBR GPT number type FAT NTFS bootable option offsets and length Information Disk Disk geometry disk size number of the first track sectors and if it is a dynamic disk You can also view the disk layout graphically at the bottom of the screen Note This represents what the disk looked like at the Information time of backup Originating OS version the machine name MAC address the ShadowProtect engine version used to create the image machine file and drive letter of the mounted volume 7 On the Restore Destination page select the partition where you want to restore the backup image then click Next Note The selected partition must have sufficient space for the selected restore For example you cannot restore a 40GB backup file to a disk or partition with only 10GB of free space Uae the Disk Map tab to create or modify partitions as needed before doing the restore 8 The Wizard displays the Specify the Restoration Options page These options only apply to restoring System boot volumes which is done using the Recovery Environment Click Next
132. t greater than 2TB volumes Also the conversion tool only supports FAT32 volumes up to 4GB in size the limit for FAT32 You can access the Image Conversion Tool from either Windows or the StorageCraft Recovery Environment Note To exclude free space from the source file set the Advanced Options gt Generate Volume Bitmap option to ON when configuring the original backup job 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 55 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide To use the Image Conversion Tool 1 In the ShadowProtect Tools menu at the left or in the Tasks dropdown menu click Image Conversion Tool 2 The Image Conversion Tool wizard appears Click Next 3 On the Source Image File page browse to the location of the backup image files you want to modify ShadowProtect displays the a list of the backup chains stored in this location image Conversion Tool localhost Source image file Specify the backup image you want to modFy Select network location or browse to a local path oO External Drive E Backups Specify image names Base Name First Image Creation Time Last Imac 4c _vot boo1 5 26 2010 8 04 43 PM 5 26 2010 m Select the chain by selecting the chain s full image file Click Next Note Provide the password If the backup image is encrypted u A 6 In the Backup Image Dependencies page select the incremental image that represents
133. t point e Read only e Writeable Drive Letter The Mount Utility mounts a backup image file as a drive letter with all the properties of the original volume For example if an NTFS volume used EFS Encrypted File System this security remains intact on the volume when it is mounted You can perform a variety of tasks on mounted images run ScanDisk or CHKDSK perform a virus check defragment the drive copy folders or files to an alternate location or view disk information such as used and free space Once mounted you can also set the image file as a shared drive Network users can connect to the shared drive and restore their own files and folders Mount Point You can mount an image file as a mount point a directory on an NTFS file system Mount points overcome the available drive letter limitation and support more logical organization of files and folders The same functions that exist for drive letter mounts exist for mount points Read Only The ShadowProtect Quick Mount feature mounts image files as read only This provides access to the backup image to e Recover files e View and verify the contents of the image e Run other applications that need to access to the data from the backup image such as a storage resource manager or data mining application amp Note Windows 2000 does not support mounting read only NTFS volumes Writeable ShadowProtect can also mount a backup image as a writeable volume Users can then acce
134. tal backup images from that point forward to support an accurate restoration Individual Folder and File Restore Problem Restoring individual files and folders traditional backup systems such as a tape drive can be very difficult and time consuming assuming I can even find the necessary data in the first place I need a quick and easy method to recover lost files or folders ShadowProtect Solution Use the ShadowProtect Backup Explore Wizard to mount a backup image file as a volume using a Drive letter or mount point Once mounted you can explore and recover individual files and folders from the backup image Disk based backup images provide fast file access and you can even share backup images so Since the backups are disk based theprocess is very fast and easy and uses Windows Explorer The IT administrator can mount a backup image and share this with end users who can select the files and folders they need to restore Update an Existing Backup Image Problem I have an existing backup image but need to update a driver in that image or clean a virus or other malware from the backup image before restoring files I don t want to have to clean the system then re create the backup image before using it to restore a system ShadowProtect Solution Because you can mount ShadowProtect backup image files as read write volumes you can modify and repair backup images as needed ShadowProtect saves these backup image changes as a separate Incre
135. tasks For more information about ImageManager features see the ImageManager User Guide 1 2 ShadowProtect Usage Scenarios 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 4 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide ShadowProtect supports a variety of backup and recovery scenarios depending on your needs These include e ShadowProtect Console Scenarios e VirtualBoot Scenarios ShadowProtect Console Scenarios Here are several common use cases for ShadowProtect Live Backup Problem I don t want to shutdown a system every time I want to create a system backup image ShadowProtect Solution By leveraging disk imaging with existing Windows snapshot technology ShadowProtect lets you create live system backups without any system downtime ShadowProtect creates live backup images that include a system s operating system critical data and configuration settings Create Full and Incremental Backup Images Problem Making a full backup image every time I backup a system is very time consuming I need to be able to make incremental backup images to save time and space ShadowProtect Solution ShadowProtect uses a sector based backup strategy that lets it backup just the changes to a file in an Incremental backup image Sector based incremental backup is the quickest and most efficient way to take an incremental backup Once you have an initial full backup you can create regular incremen
136. th the Windows Dedupe feature enabled and the image file is stored on a non dedupe enabled volume e Restoring a backup of a Windows Dedupe volume Requires restoring to a system with the Dedupe feature enabled to access all files in the new volume ShadowProtect cannot mount any backup file that is stored on a dedupe enabled volume or dependent on another backup file that is stored on a deduped enabled volume To mount a backup image file amp Note To mount a VHDX backup on a system with a custom install of ShadowProtect confirm that the system includes at least the ShadowProtect Backup Agent 1 Use the Explore Backup Wizard in ShadowProtect to display the Backup Image File Name page 2 Browse to the backup image file you want to mount then click Next For information about backup image file naming conventions see File Naming Conventions For NETGEAR ReadyDATA systems enter the device s IP address or device name then click Browse In the Open dialog Use the Files of Type dropdown box to change the default file type from ShadowProtect files to VHDx Browse through the Completed Backups folder to select the desired point in time file to mount The Mount Wizard selects the largest volume of a multi volume VHDX by default Select the desired volume to continue Note You must provide the password for an encrypted backup image The Explore Backup Image Wizard displays a categorized list of information about the backup image file
137. the 5 minute allotment while the secondary command file performs tasks that take longer to complete synchronizing or copying the backup image files to an alternate location scanning the backup image file for viruses etc Encryption The Encryption tab specifies the algorithm used to encrypt the backup image file This tab displays only when you select Enter Password on the Options page of the Backup Wizard see File Protection Algorithm Description RC4 128 bit Fastest but least secure algorithm AES 128 bit A balance between speed and security AES 256 bit The most secure but slowest of the algorithms Note Most contemporary hardware supports the default AES 256 bit encryption without undue delays Retention The Retention tab sets policy for automatically managing the retention of backup images ShadowProtect only displays the Retention tab for weekly or monthly jobs Continuous incremental jobs use ImageManager to enforce retention policy The Retention tab includes the following options a ae 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 46 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Enable a Enables or disables an automatic retention policy The retention OFF A following settings outline this policy policy Specifies the maximum number of image sets to keep Numb f backup 2 When ShadowProtect reaches this set maximum it Image Se
138. the Split Image File field For example 700MB for CD Rs or 4000MB for DVD R Note You can also split an existing backup image file using the Image Conversion Tool Note If a backup image file is divided into multiple files the filename suffix will change to sp1 sp2 sp where M represents the file s sequence within the Spanned Image Set Backup Job Name The Backup Job Name field specifies a name for the job ShadowProtect uses this name as a prefix for each backup image file created as part of this job This makes tracking and managing image files simpler For example a backup job with the name Server quickly identifies just those backup image files that are related to Server1 The ShadowControl CMD console also uses backup job names in reporting on EndPoint status Again this makes managing these files easier Backup Comment The Backup Comment option adds a text comment to a backup image file Users can review these comments when mounting or restoring the backup image file at a later date ShadowProtect adds the time and date stamp by default to the backup image ShadowProtect supports a text comment of up to 100 characters The software displays an error message when attempting to save a comment exceeding this length Return to the edit field to reduce the text length in order to save the comment Note ShadowProtect includes the contents of this Backup Comment field in its log Ensure that the text is clear and self e
139. the fewest CPU resources but one uses the most disk space Standard Typically compresses data by about 40 Standard compression provides an optimal balance between CPU usage and disk space usage High Typically compresses data by about 50 This option requires the most g CPU resources but is useful when disk space is limited Contemporary standalone or VM host hardware provides adequate support for the high compression setting Modify the setting only when extended monitoring reveals performance degradation during backup operations File Protection ShadowProtect provides the following file protection mechanisms for image files File protection is particularly useful when storing backup image files on a network or replicating off site to help prevent unauthorized access to the files Password Protection Assigning a password requires the use of the correct password to access the backup image file Use these guidelines to create a password using ShadowProtect e Use a variety of alphanumeric and symbol characters 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 42 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide Use a random mixture of characters upper and lower case letters symbols and numbers Use at least eight characters Don t use a word found in the dictionary Once defined ShadowProtect cannot change the password for a given chain If changing the encryption password becomes
140. the point in time you want The default is the full image image Conversion Tool localhost Backup Image Dependencies Yer y current selection or select another point in time File Name Creation Time t age File Prop C_VOL bO01 spf 5 26 2010 8 04 43 Pr Original Partition Information Disk Information Originating Machine Information Image File Properties lt gt it Dell NTFS 39 19 MB 149 01 GB lt Back Next gt Cancel ShadowProtect also displays the selected file s properties in four groups in the right panel o Originating machine The operating system version the machine name MAC address and the engine version of ShadowProtect used to create the image file o Disk Information Disk geometry disk size and number of the first track sectors You can view the original disk layout in graphical form at the bottom of the screen o Original Partition Information Style number type bootable option starting offset and length o Image File Properties Volume size creation time compression password protection comment 7 In the Destination Image File page specify the required information then click Next Select network location or From the drop down menu select the Destination where you want to store the destination image file If the browse menu doesn t show the path click Browse to find the desired location to a local path Specify image Specify a name for the destination image file name
141. tions gt VSS Options gt Excluded VSS Writers Copy the VSS writer names into the field Separate them using a semicolon Click OK Run a backup Verify if the backup performs as expected If so the issue is with one of the VSS writers Remove a name from the list of excluded writers and rerun the backup until the problem returns Retain this name in the excluded list Seg ey ES Configure NT Service Options This section offers options for diagnostic or troubleshooting purposes Option Default Description Startup 60 Sets the time to wait after the ShadowProtect service starts and before running a backup For example Backup Delay seconds this setting allows time for the system to complete rebooting after the service starts Profile sbrun Set this option to ON at the request of StorageCraft Support to troubleshoot slow backup speeds The performance statistics gathered appear near the end of the Backup Log 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 22 of 78 STORAGECRAFT ShadowProtect User Guide ShadowProtect MSP Version For installs using the ShadowProtect MSP version the Agent Options dialog includes two additional non editable items under the Agent NT Service Options E Agent NT Service Options WIN7 X64 EN Startup Backup Delay 60 These fields populate only when the system uses a proxy server These options include Identifies the client s proxy server as reported by Windo
142. to search Microsoft Active Directory for the desired system Directory If you select to use AD the wizard enables the Options menu at the bottom of the dialog box to refine Search the Active Directory search characteristics The authentication credentials that Push Install uses to gain access to the remote system Use Specified Credentials Note If you do not provide credentials Push Install uses your current credentials to attempt to access the remote system Discover Push Install attempts to identify existing ShadowProtect services running on a remote system When Services successful it displays the information it gathers about the agent version Automatically Instructs Push Install to automatically activate the Backup agent after installation activate To use this feature click Settings at the bottom of the Push Install dialog box when Automatically installed activate installed agents is selected to specify the username and serial number of the ShadowProtect agents license you want to use on the remote system Instructs ShadowProtect to automatically re boot the remote system after installing the agent The agent requires a reboot Reboot after To use this function click Settings at the bottom of the Push Install dialog box when Reboot after install install is selected Specify the details of the reboot operation These details include setting a specific date or time for the reboot specifying a message to display before rebooting an
143. ts 3 oS the oldest image set after running the next to retain i Instructs ShadowProtect to delete all files both full and incremental when removing an old image set Delete both Note By default ShadowProtect enforces the retention Full and policy and deletes an older set only after creating a Incremental OFF new image set This means that ShadowProtect creates backup the Maximum 1 image set first before deleting the images in oldest image set This ensures that it always keeps the the set maximum number of image sets However the drive storing the sets must have space for M 1 sets temporarily while ShadowProtect creates the newest backup Delete only Incremental backup Instructs ShadowProtect to delete only the incremental images on backup images when removing an old image set retain Full i backup images Enforce Instructs ShadowProtect to make room for a new image policy set by deleting the oldest image set before creating the before new image set This reduces the amount of disk space starting the OFF needed to adhere to the specified retention policy has Full Note Use this setting to further limit the amount of acKUp space taken with backup files 5 6 Deleting Backup Image Files You can delete backup image files using any process you normally use to delete a file in Windows However before deleting a backup image file be certain of the following e Verify that a full backup image file is not required for any existing cha
144. ups section Warning Consider carefully before creating a non VSS only continuous incremental backup job Without VSS there is the potential for lost data and corrupted files particularly with VSS aware apps This type of backup is referred to as crash consistent as it is similar to taking a backup after a power failure on the system In the event of a restore these applications may require an extended recovery using the application s tools to repair any losses or corruption These are the same steps as would be required to recover from system crash such as a power failure or from an improper shutdown of the application 5 4 Configuring a Weekly Monthly Backup Job The ShadowProtect Backup Wizard guides you through the process of creating a weekly or monthly backup job Consider the following when creating such a job e ShadowProtect creates a separate backup file for each volume e The selected backup schedule determines the available backup image types For more information about these types see the Glossary e ShadowProtect supports differential backup images which save only the changes since the last full backup e ShadowProtect can schedule jobs for Creates a one time full complete volume or differential only the changes since the last backup images ney Starts as soon as the Backup Wizard closes Creates a one time full backup image Starts at the specified date and time Later By default the Start Time fields display the
145. ur production email server try sending emails to an external email account such as Gmail or Outlook This lets you isolate the problem to ShadowProtect or the email system 13 3 Log Files ShadowProtect creates a log file for each backup job This file shows the backup job results including the reason for failure if any You can view the log for any backup job in the Backup History Tab The log shows Start Time End Time Type Full or Incremental Source Destination Status Backup jobs that finished successfully have a status of Completed Jobs that did not complete successfully have a Warning icon and a note such as Execution Failed or Aborted It is important to review these entries and determine why the job failed The second half of the job log provides information about the events that occurred during that job e Timing when the event occurred e Module e Code e Message 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 75 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide ShadowProtect marks any event that did not complete successfully with a failed icon gy Use this information for troubleshooting and working with StorageCraft Support 13 4 Creating Key Files Key Files store passwords for encrypted backup images Using key files lets you delegate the creation and storage of encrypted backup image files without losing control of the passwords For example a us
146. used error This lack of connections may occur in Windows 7 or earlier desktop OSes where Windows limits the number of connections available to applications To manage many folders or many image files use a Windows Server including 2012 or a Windows 8 desktop to run ImageReady as these have no connection limitation 11 Remote Management ShadowProtect provides two ways to remotely manage ShadowProtect backup agents e Management View Used for managing many nodes Displays a list of nodes with their backup status ShadowControl CMD provides similar functionality Includes the option to do a push install of ShadowProtect on the node e Network View Used for managing a smaller number of nodes on an individual basis Remote management requires access to these nodes over the LAN or through a virtual private network VPN By connecting to a remote node through one of these remote management tools you have full access to the ShadowProtect features and functions on the remote node from this console Note You must have administrative rights to the remote node in order to manage it With administrative rights you can remotely manage both ShadowProtect Server Edition and ShadowProtect Desktop Edition nodes using either the Management View or the Network View 11 1 Management View The Management View tab specifically manages ShadowProtect Server and ShadowProtect SBS installs with a large number of remote nodes from a central location
147. ustered shared volumes This may preclude access to volumes The ShadowProtect Recovery Environment for Windows also supports restoring volumes from virtual disks in the Microsoft VHDx format used by the NETGEAR ReadyDATA device for storing ShadowProtect backup images The Image Conversion feature of ShadowProtect supports these virtual disks e VMware VMDK e Microsoft VHD e Microsoft VHDX Note Hyper V cannot attach and boot from a VHDx file converted from a system volume backup image It can however mount and access the file Supported Sector Sizes Contemporary hard drives and SSDs ship with a 4096 byte physical sector size Most also support the 512 byte ogica sector size These drives are often labeled 512e for 512 Byte Sector Size Emulation ShadowProtect supports backing up both 4096 and 512 byte logical sector sizes In the unusual situation of restoring a partition volume from one logical sector size to another e 512 bytes per logical sector gt 4096 bytes per logical sector and the destination does not support 512e e 4096 bytes per logical sector gt 512 bytes per logical sector ShadowProtect will issue an error message during the restore if it encounters a mis matched sector size MSP Requirements The MSP version of ShadowProtect requires a 32 bit proxy configuration to access the Internet Otherwise ShadowProtect cannot activate its license This is an issue as Windows 64 bit OSes configure only 64 bit pr
148. ve the changes to an Incremental image file when you dismount the volume see Dismounting Backup Image Files in Windows Note Mounting a backup image as a writeable volume does not alter the source file ShadowProtect never modifies an existing backup file amp Warning NETGEAR ReadyDATA stored VHDx backup image files may be mounted Writeable However that system does not support saving changes from a VHDx and discards them on dismount On the Wizard Summary page review the mount information then click Finish ShadowProtect mounts the backup image file automatically launches Windows Explorer and then displays the mounted volume With the backup image mounted you can browse the contents of the volume as you would any Windows volume To restore individual files or folders use Windows Explorer to copy them from the backup image file volume to your production volume Note Once mounted select Refresh Volumes Info to get an accurate view of the mounted system volumes from the Disk Map tab 6 1 Recover Files and Folders Use Windows Explorer to view and recover files and folders from backup image files ShadowProtect adds two options to the Explorer s context menu the right click menu of image files Mount Launches the Image File Mount Wizard This wizard guides you through the process of mounting the selected backup image file This type of mount allows you to modify files or folders from the image file an
149. w showing the NETGEAR destination in the location box 1J Backup WIN T29K Backup Name and Destination SS Specify a name fo backup id select a location to save the backup gt Select network location or browse to a local 8 wan 129K 9 10 2 206 WiN T29K browse Specify mage names Fle Name cvo Double click to rename file or select it and hit space or F2 zk Eee G Cancel a km 8 Click Next ShadowProtect displays the Backup Job Editor showing the Retention Policy Rules Note This is different than regular continuous incremental backup jobs which rely on ImageManager to configure retention policy These rules describe how the NETGEAR consolidates and removes older backups 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 38 of 78 ShadowProtect User Guide lt 3 STORAGECRAFT ShadowProtect User Guide 3 Backup Job Editor WIN T6T1809029K Options Specify the options you want for the backup image Wh Enforce policy before starting the next full backup Retention policy rules 1 Keep all backups for the first 24 hours 2 Consolidate to hourly for days 2 and 3 3 Consolidate to daily for day 4 through day 30 4 Consolidate to weekly from day 31 to maximum days setting lt Back J Next gt J Cancel 9 Select the minimum number of backups to keep and the maximum number of days to keep those bac
150. wProtect for Provides backup and restore options for Microsoft Small Business Server SBS ShadowProtect SBS Small Business requires a separate license for each installed OS ShadowProtect MSP Provides a subscription based licensing model for Managed Service Providers MSP that want to provide disaster recovery solutions for their clients ShadowProtect Virtual Provides a VM based licensing model for disaster recovery in a virtualized environment This Guide includes the following major sections ShadowProtect Overview How ShadowProtect Works Installing ShadowProtect Understanding ShadowProtect Console Create a Backup Image Mounting Backup Image Files Restoring a Volume Image Conversion Tool Using ISOTool Using ImageReady Remote Management Using VirtualBoot Other Operations Best Practices Additional Information e For emerging issues and other resources see the following o The New Features in this Version page o The ShadowProtect ReadMe file available online o The StorageCraft technical support Web site at www storagecraft com support htmla e This User Guide is also available in the ShadowProtect user interface from the Help menu e The StorageCraft Glossary of technical terms Documentation Conventions This symbol designates Note or Warning text that highlights important information about the configuration and or use of ShadowProtect 2015 StorageCraft Technology Corporation StorageC
151. wered off to modify the VM settings 3 On the Settings page select Network in the left side navigation 4 Select the Adapter 1 tab then select to enable or disable the Network Adapter 5 If you choose to keep the adapter enabled then in the Attached To field select how you want the virtual NIC to communicate with your host By default VirtualBox uses Network Address Translation NAT but it supports other connection options For more information see the VirtualBox documentation A Bridged Adapter is necessary if you want VM services to be visible to other network hosts For example during a failover scenario for an Microsoft Exchange server 6 Click Advanced then select the virtual adapter type to use in the VM In testing the Intel Pro 1000 MT Desktop appears to be a good generic driver for the VirtualBoot environment 7 Click OK to modify the network adapter settings Configuring Drivers After starting a VM for the first time Windows may detect a configuration change in the VM environment To configure drivers 1 Allow Windows to identify hardware and install drivers in the VM Windows goes through its initial boot sequence identifying hardware and attempting to load drivers for those devices This process is similar to performing a Hardware Independent Restore HIR in ShadowProtect Follow the on screen prompts and allow Windows to reboot as needed to load the necessary drivers 2 After rebooting log in to the VM N
152. ws Edit these proxy Proxy configuration details in Server Control Panel gt Internet Options gt Connections gt LAN settings in the Proxy Server section Proxy Identifies which port the client uses to communicate with the proxy server The Port default is Port 80 See the MSP Portal guide for more details 4 2 Navigation Panel The left side Navigation panel provides quick access to ShadowProtect tasks and tools Toggle the Navigation panel on or off by selecting View gt Task Panel The Navigation panel is organized into the following categories You can collapse and expand each category as desired Category Description Options View Displays or hides the Network View Network View Toggles to display the list of nodes running the ShadowProtect Backup Agent see Remote Management Tasks Accesses ShadowProtect Wizards Backup Launches the Backup Wizard Restore Launches the Restore Wizard Explore Backup Launches the Explore Backup Images Wizard Dismount Backup Image Launches the Backup Image Dismount Wizard Tools Accesses ShadowProtect tools amp Note Several tools are available only in the Recovery Environment Verify Image Launches the Verify Image Wizard Image Conversion Tool Launches the Image Conversion Tool Wizard Network Configuration RE only Launches the Network Configuration utility where you can configure a computer s network access settings HIR Configuration RE only Launches t
153. ws XP Fast Best e Uses script files to manage applications that are not VSS aware to VSM with VSS 2003 and later improve backups e Can create incremental backup files e VSS aware applications are managed automatically to achieve Microsoft best backups VolSnap with Windows AT Slow Best e Uses script files before and after the snapshot to manage non 2003 and later ae VSS VSS aware applications and improve backups e Cannot create incremental image files e Uses script files before and after the snapshot to manage a applications and improve backups torageCra VSM direct Windows 2000 Fast Good Note Windows 2000 does not support VSS so VSM Direct is the only option for this platform ShadowProtect also includes two features for working with backup images the Backup Scheduler and the Image Conversion Tool The ShadowProtect Backup Scheduler The ShadowProtect Backup Scheduler can e Configure automated backup jobs to protect volumes e Schedule thse full image or incremental images as often as every 15 minutes e Manage the retention of backup image sets The Image Conversion Tool The ShadowProtect Image Conversion tool simplifies image management of existing image files The tool can e Consolidate files in an image set e Modify password encryption e Enable compression e Merge or split image files 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 7 of 78 lt 3 STORAGECR
154. xplanatory to avoid errors when reviewing the log files Advanced Options ShadowProtect supports various advanced options for backup image jobs Access these options by clicking Advanced on the Options page of the Backup Wizard 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 43 of 78 lt 5 STORAGECRAFT ShadowProtect User Guide Options Specify the options you want for the backup image Select Compression Method Standard recommended X E Enter Password luse Password File Note This option will encrypt the image file For details on creating a job see Creating Backup Image Files amp Note StorageCraft recommends keeping the default advanced option settings unless you fully understand the impact of changing these settings 9 Advanced Options ADMIN PC th Backup Image Commands Indude Free Space J Performance Throttling Y Generate MDS file when creating an image fie Ignore read falures and continue badup Ji Write Key File Generate volume bitmap Note Default options are highly recommended for most badups See User Guide for additional information Cx ShadowProtect organizes these advanced options into four tabs Backup Image Commands Retention Note Retention only appears when creating weekly or monthly backup jobs Backup The Backup tab includes the following advanced options Backs up all sectors on the volume includ
155. y when using Microsoft Windows BitLocker A ShadowProtect restore typically does not require a backup of any of these volumes Instead ShadowProtect e Recreates the boot information from the System Reserve volume during a restore e Does not need additional hardware specific diagnostic tools in the Diagnostic Partition as a typical restore is to new different hardware e Does not need the factory content from the Recovery Partition as this partition contains hardware specific diagnostic tools not compatible with new different hardware The only exception is in the case of a system which uses Windows BitLocker to encrypt a partition If a user uses the Recovery Environment to create a full cold backup of the encrypted partition a one time full backup of the System Reserve volume is required This one time backup preserves the Bitlocker data required to decrypt the partition Note that user preference may warrant preserving these partitions with one time full backups GPT Disk Volumes GPT disks also include additional volumes 2015 StorageCraft Technology Corporation StorageCraft Support Center Page 36 of 78 lt 3 STORAGECRAFT ShadowProtect User Guide e the EFI System partition ESP e the Microsoft Reserved Partition MSR Neither of these require a backup as ShadowProtect automatically restores the required partitions during recovery In fact the MSR contains no file system to back up Creating a Continuous Incremental
156. you may recover the entire volume to the exact point in time that the backup image was taken This section includes the following topics e Create a Backup Image e Restore a Backup Image e Backup Image Files 2 1 Create a Backup Image A backup image file is a sector by sector representation of the volume at the time the volume snapshot was taken ShadowProtect writes the backup image file to the designated storage media Options include network storage SAN iSCSI NAS etc removable storage USB FireWire and optical storage CD DVD Blu ray The amount of time it takes to write the backup image file depends upon the system hardware and the size of the image file For information about configuring and creating backup image files see Creating Backup Image Files and Backup Image Files Creating a ShadowProtect backup image involves two components the Snapshot driver and Microsoft s VSS Using Microsoft VolSnap and VSS available with Windows Server 2003 Windows XP or later the ShadowProtect driver creates a point in time snapshot of the volume to protect The entire process of taking a snapshot takes only seconds and does not interfere with system operation ShadowProtect may use different combinations of VSS and snapshot driver depending on the operating system and application Image Snapshot Supported OS Speed Quality Comments e Manages VSS aware applications to achieve best quality backups StorageCraft Windo

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