USER GUIDE
Contents
1. Caller ID Mame i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 29 48 Domain Enter the host name specified by your VoIP service provider Username Enter the username given to you for registration authorization Password Enter the password given to you for registration authorization Caller ID Name Enter your Caller ID name The callee side if capable will be seeing this Caller ID name whenever you call Do not forget to apply all changes by clicking on the Apply button Please mind that all added SIP accounts are listed in the SIP accounts overview table As clearly visible from the picture below it displays the Account name Username and Domain as well as whether the chosen account is Registered True or not False The SIP accounts overview is accessible by clicking on SIP accounts in the Options Tree Note that all fields except for Registered could be sorted alphabetically or counter alphabetically The Registered accounts may be sorted by True or False SIP accounts overvie A Account name Registered Username Domain Nathan False Mate domainofnathan corn i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D D ZOIPER WWW zoiIper com 30 48 Advanced SIP account options You can enable disable the Advanced account options by ticking unticking the Advanced options checkbox at the bottom of the Options window Advanced account option2. Auth username Use outbound proxy Outbound proxy Voicemail extension Registration expiry 3600 M Register on startup Custom codecs T Don t play ringback tones Use default STUN Use UDP transport Use DTMF RFL 2833 Authentication username Type in the Authentication username specified by your VoIP provider This field can be left blank if the Authentication username is the same as the Username in the SIP account options Use outbound proxy This option is for outgoing calls through a proxy server Enter the host name or the IP address of the desired Outbound proxy in the field below Voicemail extension Enter the extension at which to check your voicemail messages Registration expiry This option allows Zoiper users to set an expiry period for an account registration in seconds After a registration is expired the current SIP account will automatically reregister Please mind that this is a way for Zoiper to suggest this option to the PBX The PBX might return a different result according to its settings Register on startu This option is for automatically registering the current account each time ZOIPER starts up j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 31 48 Don t play ringbacktones Tick this checkbox to mute all ringbacktones Custom codecs You can choose to save the customised selection and order of codecs for this account
3. Select input output ringing device You can select your audio input output ringing device headphones from each corresponding dropdown menu Please mind that the drivers for these devices must be properly installed and recognized by Windows Echo cancellation Tick this option in case of an echo tail to the speech Audio devices advanced options Advanced audio devices option Audio enhancement The Audio enhancement option uses post processing filters to enhance the audio quality It works better with lower quality sound cards Audio codecs The Codec options are as follows Codec option Available codecs Selected codecs a la FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 41 48 You can choose from the following codecs GSM Raw u law G 711 Raw A Law data G 711 Speex Audio LBC 20 30 ms e These are the default settings for the audio codecs They will be used by all accounts unless the custom codecs per account are used e If you want to use any of the Available codecs you have to select it and then press the right direction arrow e If you want to use stop using any of the Selected codecs you have to select it and then press the left direction arrow e Arrange the codec priority by dragging the blue numbers of the Selected codecs up and down The codec with the lowest number has the highest priority Do not forget to apply all changes by click
4. ZOIPER ZolPER Phone to dial cabob4e SIP USER GUIDE Edition Version 2 0 for Windows Date of issue July 2007 Last update February 2008 FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS kL ZOIPER www zoiper com 1 48 0 Notice Liability All rights reserved e This User Guide is intended to demonstrate typical uses and features of the ZOIPER Biz SIP and IAX IAX2 soft phone Version 2 0 It is up to the user of this manual to decide whether the information mentioned herein is applicable to the particular IP based network s he wants to run this soft phone application on e The ZOIPER team and persons involved in the composition of this User Guide will in no case be held responsible for any incidental indirect or otherwise consequential damage or loss that may result from using ZOIPER Biz Version 2 0 Conventions used in this document The following typographical conventions are used in this document e Hyperlinks to sections inside this document email and the Internet are underlined and blue e The names of windows are marked in bold and italics e The names of files directories and syntax of commands are written in talics e Parameters of commands are written as follows lt italics gt e Buttons start with a capital letter e Sequential clicking on buttons and names of sub directories are separated by an arrow pointing to the right gt e Sequential steps in a process are pr
5. options checkbox at the bottom of the Options window 4dyvanced STUN option Refresh period E FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS S ZOIPER WWW zoiIper com 39 48 Refresh period You can change the refresh period in seconds for the STUN server The initially set value is 30 seconds as in the example above Do not forget to apply all changes by clicking on the Apply button Audio options Ss Audio options SER Audio devices Been Audio codecs General You can adjust the General audio options Always confirm your settings by clicking Apply Gener a Custom ringtone file en Mute early mediafoutgaing calls fv Ring when talking incoming calls Mic boost Ring through PC speaker T Disable DTMF sounds Mic boost To turn up the volume of your microphone tick this option Please mind that this might negatively affect sound quality Disable DTMF sounds Tick this option if you do not want to listen to sounds of DTMF buttons pressed Custom ringtone file Mute early media Ring when talking and Ring through PC speaker are disabled in Zoiper Free These features are available with Zoiper Biz FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 40 48 Audio devices Audio devices option Select input device Microsoft Sound Mapper Input Select output device Microsoft Sound Mapper Output Z Echo cancellation
6. ZolPER Incoming call Calle Andrey You can choose to Accept the call You can also accept a call by clicking on the Dial Answer button You can choose to Reject the call You can also reject a call by clicking on the Hangup button Clicking on Ignore will not end the call It will just ignore the pop up screen The Info pad will remain on top of Zoiper and the ringtone will go on Check the Call events options to learn how to receive a pop up window for incoming calls Hold When an incoming or outgoing call becomes accepted the Hold button will become enabled You can configure Asterisk so that the caller who is put on hold listens to music while waiting on the phone j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS P ZoIPER www zoiper com 15 48 Transferring calls Transfer 1 When an incoming or outgoing call becomes accepted the Transfer button will become enabled To transfer a call no matter incoming or outgoing click on the Transfer button St 2 The Transfer pop up window will appear 4 7o lPER Transfer Number Enter the recipient number of the call to be transfered in the Recipient field Already entered recepients cn be seen by clicking on the drop down button Attended transfer To make an Attended transfer with Zoiper 1 Change the Asterisk configuration file features conf to the desired DTMF sequence that will be used for Attended transfer 2 Find in the c
7. new voice mail messages incoming outgoing Name Number of called calling person Phone line used for the call j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 23 48 Call information Every time you dial or receive a call an Info pad pops on top of the Zoiper window Current call Codec Unknown Type State Wait for answer The Info pad is showing information about e The callerID of the caller party e The Codec the caller is using e The Type of protocol used for the call e The Account that receives the call e The State the current line is in This could be one of the following Up when you or the others side picks up the call Down when you or the other side hangs up the call Ringing when you or the other side is still ringing Wait for Answer when you have dialled and wait for the other side to respond Active the line is in active state when early media is detected Dialling when you are in a state of dialling before being connected Resolving Port the line isin a state of resolving 1the port for STUN e Call duration the time elapsed since the Info pad appears FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l D D ZOIPER WwWww zoiper com 24 48 8 Sending faxes Zoiper is capable of sending and receiving T 38 faxes using SIP Sending faxes with Zoiper is easy Just follow these simple steps 1 Enter the dial extension into the Phone to
8. PEPELA PE PEPELEA EERP EEE EEEPR Eene eneee nane 16 DIE apia EE 17 Select 17 CONGR e Bt VOCE WA EEN 17 4 ADDRESS BO OR EE 18 ACCESSING THE ADDRESS BOOK EEN 18 CONTACT INFORMATION ee 18 ADDING AND DELETING ENTRIES wissesezcececsscccossodetiveacceseeesnedevedwscsewaredeeeewashalaveesecPanavedsdsedenbandtoaceguaewaesnelecoes 19 DV E E p EE 19 BAU te 19 EDING ENT IE EE 19 SOTIN E EE 20 5 VOLUME CONTROL ee 21 LOG a EE EE EAE 22 Za hx ei A oa ivasstennatesasoetacaassbesteracasseeesaetatseses 23 PC Ce SS ING We e Ent ei EE 23 OUI TINO TON EEN 24 8 SENDING FAXES 0 ccccsccsssscsscccscsccsscccssccscccssccsscccssccssccccscccsccccsccssssccsccsscsccsccessccssccsscsescooecs 25 9 RECEIVING FAXES o0i0 ccccccsssccsssccsscccssccscccsscccscccsscccsccccsccssccccsccssssccsccsccsccsccccscesscccsscesscoeecs 26 j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS ZOIPER www zoiper com 3 48 10 COMMAND LUNE wossissicossssaiscesssenccssswsastussnsunwconsessovesvssuiwcousesconssunsabssspnnszenssusasesvsdsavenssassaseivaasbeenaniss 27 BW AO tele LEE 28 PC IN Me OP ge EE 28 DONS et E 28 Hee n 29 Ada E CW SIP e ee E 29 Advanced SIP account ODU ONS sascstcsatacivazevedvenssoceessczacusuewiavaasaeeeastentesnveavenGreitereeninnernavaeieiersens 3 IER e KC 33 Aad I NEW TC COE ase ssc va so ses sence cota tieaitsne spins ENEE EE A OEE REEE OTO EREE 33 Advanced TAX account opftone 35 ETW ORE EE 36 PROTOCOL OPTION G oa
9. begin in a certain context The instructions defined in this context will determine what things may happen to the call With this option you can change the context at which your IAX account is working i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 35 48 Voicemail extension Enter the extension at which you would like to check for new voicemail messages Register on startup This option is for automatically registering the current account each time ZOIPER starts up Don t play ringbacktones Tick this checkbox to mute all ringbacktones Custom codecs You can choose to save the customised selection and order of codecs for this account The Audio codecs for the chosen account are handled quite like in the general Audio codecs Do not forget to apply all changes by clicking on the Apply button After applying the changes the Audio codecs options for the current account appear underneath its name in the Options Tree Network To access the Network options you must tick the Advanced options checkbox at the bottom left corner of the Options window The Network options appear Network option Signaling QOSIDSCP Zoiper uses Differentiated Services DiffServ to provide prioritisation to VoIP traffic and marks packets with particular DiffServ Code Point DSCP Zoiper allows assigning different values for the signaling SIP and media RTP IAX network packets IAX is considered as
10. of the Speaker respectively the Microphone The icons will turn red when the sound is mute 8 6 K K e Also note the Audio level indicators within the sliders They indicate the outgoing and incoming sound respectively E eier e The volume of Zoiper affects the Master volume This means it might affect the volume of other multimedia applications j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l H ZOIPER WwWww zoiper com 21 48 6 Log To open the Log you must either e right click on ZOIPER with your mouse and choose Show Log from the popup menu Options Alt Languages Show log Alt L Upgrade to Zoiper Biz About Exit Alt e press Alt L on your keyboard The Log window contains useful detailed information about the sequence of events and the time they took place This information refers to internal ZOIPER processes as well which makes it very useful for more advanced users A ZolPER Log 05 08 36 No external echo dll Found 05 08 37 Registering user cabobmhasterhiks 05 08 37 Registering user cabobm 10 7 1 9 05 08 39 Ringing device not Found 05 08 39 Registered cabobmi0 7 1 9 05 06 39 Registered cabobm hasterhiks 05 08 39 Mailbox messages 90 new and 11 old 05 08 46 Discovered network type Symmetric NAT 05 10 42 Line 1 codec negotiated GSM 05 10 44 Line 1 ringing asal lt 1234567 gt 05 10 44 Line 1 codec negotiated GSM 05 10 44 Line 1 answe
11. password of this user tutorial 2 In the extensions conf file you link the created users to an extension and a context In the example below the user Gogh can call and be called in the context tutoria with the Dial application His extenion is 9876 P ZoIPER FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS www zoiper com da 10 48 tutorial xE gt 9676 1 Dial Take gogh nsions cont 220 32 3 Reload Asterisk from CLI For more information about how to configure the Asterisk configuration files please read our tutorial about Configuring IP Phones for Asterisk FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 11 48 3 Calling with ZOIPER Selecting an account e You can select the account you want to call with by choosing the desired account from the dropdown menu Account ven SP 5 e To register an account Select a user from the list Click on Register e To unregister an account Select a registered user from the list Click on Unregister e All your registered accounts can be dialed to Outgoing calls Selecting a contact person There are different ways to select the user you want to call e place the cursor in the Phone to dial field and type the extension on your keyboard ZolPER Phone to dial e open the Address book Double click on the person you want to call e open the DTMF num
12. to pop up when there is an incoming call Popup menu on incoming call When this option is checked the following pop up window appears every time you have an incoming call amp 7o PER Incoming call Calle Andrew On transfer request This feature works with SIP conversations only e The dropdown menu at the bottom right reveals the following options ask This option means that while in a conversation with each transfer the other side attempts to make the Zoiper user will be prompted with a pop up window whether to proceed with the transfer or not Af ZolPER Remote transfer request Transfer t lt 95e 1254 always accept With this option no pop up window shall appear and all callee transfers will be accepted automatically always reject With this option no pop up window shall appear and all callee transfers will be rejected automatically Do not forget to apply all changes by clicking on the Apply button FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS ZOIPER WwWww zoiper com 44 48 Zoiper supports receiving of incoming T 38 faxes for SIP Faxes are received as tiff files Please mind that you need sufficient free disk space in order for Zoiper to record all your incoming faxes The Fax options are as follows Fax option Jv Enable FAX For SIP Destination Folder oT m Custom command fv Automatically display Enable FAX for SIP Check this option in order to enable Zo
13. www zoiper com 5 48 ZOIPER Free ZOIPER Free Edition V 2 0 has many features to provide you with a very comfortable calling experience SIP IAX IAX 2 protocols Available codecs GSM ulaw alaw speex ilbc STUN support STUN server per account Two accounts DTMF tones sending Echo cancellation Codec settings per account Account password encryption Call history Hold function Quick dial panel Optional Automatic pop up window for incoming call Call logs Minimize on tray Minimize on start up Always on top Adaptive Jitter Buffer Support for multiple audio devices Address book Quickdial pad Automatic user registration Call transfer Voice mail message information Portable ZolIPer with portable devices like USB flashcards etc Multilanguage support Account import XML i In order to view the Account File Documentation click here j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS P ZoIPER www zoiper com 6 48 Personalised ZOIPER e Do you want your employees to use state of the art VoIP technology with your own company s logo and colors clearly visible on it e Do you want to surprise your clients with your own personal telephone You can opt for a personalised verion of Zoiper Biz Edition The basic rebranding includes e changing the name ZOIPER to your choice e changing the color scheme to your choice e changing the logo to the logo of your choice You may a
14. your convenience and are non mandatory i ZolPER New entry Firsk name Last name bone Mailbox Department Info Dial account ESCH 3 Save the entry by clicking on the enabled OK button Deleting entries 1 Click on the entry you want to delete from your Address book 2 Click on the Delete button Editing entries 1 Click on the entry you want to change 2 Click on the Edit button 3 Edit the information for this entry 4 Store your changes by clicking on OK FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l D D ZOIPER WwWww zoiper com 19 48 Sorting entries The contact persons can be sorted on the 8 different fields Last name First name Phone Mailbox Department Info Dial account and Quick dial 1 Click on a field and an arrow will appear like in the example below Last name 2 Click again on the arrow to sort the list in ascending or descending order amp ZolPER Address book x Entrie F Last name First name Phone i Mailbox i Department Info Dial account Quick dial i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l D ZOIPER www zoiper com 20 48 5 Volume control e You can easily control the incoming and outgoing volume of ZOIPER Adjust the volume by moving the sliders to the left less sound or the right more volume SSS 6 SSS SS e If you want to disable enable the incoming outgoing sound click on the icon
15. 8100 Media address The Media address is negotiated by the SIP in order for the RTP to follow the correct address The default Media address is the external IP of your network On startup Zoiper tries to select the external IP In case when no external IP is present Zoiper selects the internal IP Do not forget to apply all changes by clicking on the Apply button Advanced RTP options You can enable disable the Advanced RTP options by ticking unticking the Advanced options checkbox at the bottom of the Options window Advanced RTP option Session mame ZolPer_user ZoIPer_user User name URL vow attractel com E mail linfo attractel com Session name Enter Session name a name for all the RTP sessions j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 38 48 User name Enter your preferable User name RL Enter your URL E mail Enter your E mail address STUN Options STUN option Enable STUN Server Hostname sTP Port 3478 Enable STUN Tick this checkbox if you have a STUN server Server Hostname IP Enter the IP address of your STUN server or the IP address given to you by your VoIP Service Provider Port You can change the default port that STUN is using The default port for STUN is 3478 as Shown in the example above Advanced STUN options You can enable disable the Advanced RTP options by ticking unticking the Advanced
16. PER Biz only Conference amp Voice mail Conference and Voice mail are options for Zoiper Biz These functions are not available with Zoiper Free Therefore both buttons are disabled We E j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 17 48 4 Address book Accessing the address book Open your Address book by clicking on the Address book button Contact information e You can enter useful information about each contact person in 7 different fields Last name First name Phone Mailbox Department Info and Dial account A 7Zo PER Address book Oo Entrie A Last name First name Phone Mailbox Department Info Dial account Quick dial Hammersmith Jacky 5971631 False Andrea 9471405 True Rogers Maria 1216669854 True Doug Tammy 6156426 False L delete _ e Provide info for at least First name and Phone The other 5 fields can be left empty if you want to To save time it is best to add the persons you call most often to the Quick dial pad You can do this by ticking the Quick dial check box when you add a new entry to your Address book j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 18 48 Adding and deleting entries New entry 1 Click on the New button 2 Enter information in the New entry window for at least the following fields First name and Phone extension The other fields are added for
17. Selecting a phone line e You can make use of 6 phone lines for both incoming and outgoing conversations e You can easily switch from lines by left clicking on the Line button you want to use for the phone call e The selected line by default is Line 1 and its colour is green When you select any other idle line e g any blue line it becomes selected and green e Aline in a middle of an established conversation is coloured in yellow If you select it its colour changes to green e A line receiving an incoming call becomes pink in colour Note that an incoming call is also notified with an Info Pad and an optional pop up window Calling a contact person e If you have selected the person you want to call and which line to use you can call your contact person by clicking on the Dial Answer button The Hang up button will turn red now Ending a phone call To end a conversation simply click on the Hang Up button T i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS ZOIPER www zoiper com 14 48 Incoming calls When you have an incoming call Zoiper notifies you in the following ways You hear a ringtone in your headphones speakers An Info pad appears on top of Zoiper To learn more about the Info pad click here The first idle line will become pink If you want to you can also choose for a Pop up menu with the callerID of the caller as shown below With this pop up window you have 3 options amp
18. The Audio codecs for the chosen account are handled quite like in the general Audio codecs e The dropdown menu just beneath the Custom codecs option reveals the following options Use default STUN Choose the STUN server set in the Protocol options To set the default STUN server go to the STUN options in the Advanced Protocol options Use Custom STUN Choose a custom STUN server The STUN options for the chosen account are handled quite like in the general STUN options Don t use STUN This option is for the case in which you do not need a STUN server for this account e The dropdown menu at the bottom right corner of the screen allows users to choose between the following ways of sending DTMF tones Use DIMF RFC 2833 Choose this option if you prefer the DTMF RFC 2833 method of sending outband DTMF tones using the RTP protocol Use DTMF SIP INFO Choose this option if you prefer the DTMF SIP INFO method of sending outband DTMF tones using the SIP protocol It is useful when the RTP traffic is not going through the proxy server or PBX Do not forget to apply all changes by clicking on the Apply button After applying the changes the Audio codecs options and the STUN options for the current account appear underneath its name in the Options Tree am FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS SH ZOIPER www zoiper com 32 48 The TCP transport TLS transport and SRTP and TLS transport options are feature
19. ail DTMF numpad Options Toggle OTMF numpad Click to open the option menu A ZOIPER Ww Prone to dial A Quick dial Minimize Click to minimize folPer Quick dial pad Select pre entered easily accessible el contact list Phone lines e F 5 Select from 64 lines CCRLE Unregister _ _ Register Unregister DEEG Uniregster the selected Choose your VoIP account S account Speakers volume Control the volume of the speakers Microphone volume Control the volume of the microphone Mute speakers Mute microphone Enable Disable microphone with one click Enable Disable speakers WIth one click FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS www zoiper com 8 48 Download You can read more information about Zoiper Free Edition and download it here Please note that in order to make VoIP calls with Zoiper you must be either connected to a VoIP PBX or have a subscription with any VoIP service provider in the world Installing ZOIPER To install ZOIPER follow the instructions below 1 Click on the icon of the downloaded Zoiper2 0 Biz Installer exe file 2 The InstallShield Wizard now opens Click Next read our EULA and if you agree with the terms and conditions click I agree 3 Choose the destination folder in which to install Zoiper default is C Program Files Attractel Zoiper by clicking on the Next button Choose the Start Menu folder for the Zoi
20. ber whenever you call Do not forget to apply all changes by clicking on the Apply button Please mind that all added JAX accounts are listed in the JAX accounts overview table As clearly visible from the picture below it displays the Account name Username and Host as well as whether the chosen account is Registered True or not False The SIP accounts overview is accessible by clicking on SIP accounts in the Options Tree Note that all fields except for Registered could be sorted alphabetically or counter alphabetically The Registered accounts may be sorted by True or False j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER WwWww zoiper com 34 48 l s accounts overvie amp Account name Registered Username Host Mikey False Mikey serverhostname cam Advanced IAX account options You can enable disable the Advanced account options by ticking unticking the Advanced options checkbox at the bottom of the Options window Advanced account option Context Voicemail extension Custom codecs M Register on startup T Don t play ringback tones Context Contexts play an organizational role within an Asterisk dialplan and also define scope You can view contexts as a way to keep different parts of the dialplan separate This comes handy for providing different reception destinations for different companies that share the same Asterisk server Any call that Asterisk handles will
21. cinitrani ne E E E T E E EE E E A EE 37 APOPO EE 37 TAA ee e 37 FR OI EE 38 Advanced RTP e te E 38 IO OI E 39 Advanced STUN optiones 39 AUDIO bei ug te 40 EE E E 40 Audio EE 4 Audio devices advanced OPTIONS cccccccccccccccccessesseseescsceeseecessessesessscsssssesesceseeesesesseeeaes 41 EELER e EAR 4 OE TOP TION dE 42 C E 42 EEN 43 ee 45 DA TO TIO pee ene en mn nee ee 46 T WN EH 47 UPGRADE TO ZOIPER EE 47 bk ABOUT ecnin 48 j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 4 48 1 ZOIPER Editions Introduction This document will guide you step by step to your actual aim reducing the costs of your phone calls by using the VoIP Voice over Internet Protocol technology of Asterisk and the latest version of ZOIPER soft phone In the rest of the first chapter of this User Guide you can find more details about the ZOIPER Biz Edition If you are interested in having your own phone but don t have the resources to have it developed there is the option of ordering a re branded OEM ZOIPER Do not hesitate to send a mail to zoiper attractel com for more information and offers Our team of experienced professionals is most willing to answer all your questions At the Same time our developers are looking forward to implement your specific desires in future versions of ZOIPER Together we make calling more comfortable j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS Af ZOIPER
22. dial field Note that if the other side does not support receiving of T 38 faxes nothing will happen Zoiper will only notify whether a fax is successfully sent or not 2 In the Phone to dial field type in the fax number extension you want to send fax to and press the enabled Send fax button B ji 3 A dialog box appears prompting you to choose the tiff file you wish to send Select the file and press Open The chosen tiff file is then automatically sent In this case the Info pad appears Current call 5555678 Codec GSM Type SIP State Outgoing Fax Starting fax page 1 If the destination point supports receiving of T 38 faxes the Info pad displays the Starting fax page message If the destination point does not support receiving of T 38 faxes the Media not supported is displayed FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l D D ZOIPER WwWww zoiper com 25 48 9 Receiving faxes Receiving incoming faxes with Zoiper is easy and pretty much resembles accepting an incoming phone call In case of an incoming T 38 fax the Info pad will pop up displaying the Incoming fax message Click the Dial Answer button to accept it or the Hangup button to reject it Current call ZC gt DNID tom Codec GSM Type SIP State Incoming Fax e If the Automatic popup on incoming call is checked Zoiper options gt General options gt Call events a dialog box will prompt you to either Accep
23. eceded with numbers 1 2 3 am FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS FS ZOIPER www zoiper com 2 48 CONTENTS O NOTI e EE 2 DEE 2 CONVENTIONS USED IN THIS DOCUMENT ccccsecccccccccccceccceecccecccuccceucecscecesecuucesesccuceseceuececsseuaecesecauess 2 1 ZOIPER EDITIONS eegene 5 INTRODUC TEO BEE 5 LOPER F EE EEEE E EEE sects esto eee Aldous ase danced sac tite 6 PERSONALISED ZOIPER arctic sneer car oie tne sss eccentric lve is toca sa else EEEREN 7 2 GETTING STARTED WITH ZOIPER esssecseccecseeseessecssccsecoccceccscesecosecsscosecoeccecceessecsscosccsecsecceee 8 SYSTEM REQUIREMENT S vicacavictanseesscsionncnvaioaseates saseiaseatdyawanatcneateweasehaudsivoedeiaissaagoukanueancnmaavuded aga hepvinavieneaianneciosts 8 A eG ay aby A 2 EE 8 DOWN AD EE 9 IN TALEO A OIP ER EE 9 B Leg ier a E 9 STARTING ZOIPER FOR THE FIRST TIME Ae 9 CREATING USERS IN ASTERISK ccccccccccccccsccsssssssssesecsessssessssssssesssesssssssissesssssssssssssesssevseesssessessssassaseseesees 10 3 CALLING WITH ZOTPER EEN 12 SEU EC TING AN AC COUIN RE 12 OUTGOING ei EI EE 12 Selecting a contact Dereon cececccececscccccecccecevevsvscscscsesecscscesecussusesesecsvecesaceusususesesesevsvasesesnens 12 Selecting a phone MIEL Ee 14 calling d COntact EE 14 ENDING APHONE e RW 14 INCOMING CACO aac resis epic AEE EEEE E 15 lei De EEN 15 TRANSFERRING e EEN 16 Transfer EE 16 Attended franesfer trett rettent t neresen na esae
24. egistered trademark of Attractel com This software is protected by a number of laws Portions copyrights Thread Copyright OI 2000 2005 Jori liesenborgs Kjori lumumba uhasselt be t JRTPLIB part of JETPLIE Copyright E 1999 2005 Jori Liesenborgs GSM Copyright 1992 1993 1994 by Jutta Degener and Carsten Bormann Technische Universitaet Berlin t LBC ILBC Speech Coder ANSI C Source Code ILBC define Copyright C The Internet Society 2004 All Rights Reserved Close FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS www zoiper com 48 48
25. enu of ZOIPER in three ways e right click on the ZOIPER icon in your system tray or on the phone itself and the following pop up menu appears Options Alki Languages V Show log Alt L Upgrade to Zoiper Biz About Exit Albi e press Alt O on your keyboard e click the Options button L In all cases the Zoiper Options screen will pop up amp ZolPER Options E SIP accounts Ze W Add new SIP account Flay IA accounts eh Add new 14 account CD Audio options GEN Audio devices EN Audio codecs S LX General aptions i Call events IT Show advanced options Click on the option in the Option Tree you want to change the settings for FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS S D ZOIPER WwWww zoiper com 28 48 SIP accounts E S SIP accounts m Add a new SIP account Add a new SIP account Enter an account name and press the OK button amp ZolPER Add anew SIP account Name Mathari Each new account is added under the SIP accounts options in the Options Tree To delete an existing SIP account click on the account name in Options Tree and press Del on your keyboard A confirmation popup will appear amp 7o PER Notice Do you want to delete account Hathan After entering an account name press the OK button Now you can access the SIP account options The SIP account options are as follows SIF account option Domain Username Password
26. ing on the Apply button General options en 3 General options Keess Call events General The General options are as follows General option Start minimized Z Start with Windows T Always on top Jv Check For updates j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 42 48 Start minimized Tick this option in order for Zoiper to start up minimised in your system tray Start with Windows Tick this option in order for Zoiper to automatically start up when opening Windows Always on top With this option checked Zoiper windows will stay on your screen in front of all others Check for updates Tick this option in order for Zoiper to automatically check for updates on start up Call events The Call events options are as follows Call events option Record path D Record calls hd Automatic popup on incoming call Popup menu on incoming call an zm ee BR URL Strip dial characters J i 1 On transfer request ask always accept always reject Record calls Open URL on and Strip dial characters are features from Zoiper Biz These features are not available with the Zoiper Free version Note that the characters are stripped from extensions by default FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER WwWww zoiper com 43 48 Automatic popup on incoming call Choose this option if you want ZOIPER
27. iper to receive incoming faxes using SIP Destination folder Choose the folder in which to store incoming faxes Faxes are stored as tiff image files Custom command This option allows Zoiper users to deal with incoming faxes using a program of their choice This is a command line allowing Zoiper to use custom applications that could open convert add to archive mail or deal otherwise with received faxes in accordance to their predefined Command Line capabilities Essentially the Custom command uses the following format lt Program Name exe gt lt fax file name gt lt additional parameters gt where e Program Name exe is the full pathname to the chosen custom program application executable lt fax file pathname gt is the full pathname where the incoming files are stored in Note lt fax file pathname gt has to be with the following parameter FAX_FILENAME as the current user may not necessarily know the complete name of the tiff file i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 45 48 lt Program Name exe gt FAX_FILENAME lt additional parameters gt lt additional parameters gt are parameters supported by the chosen Program application Automatically display With this option checked Zoiper automatically opens the application that tiff files are associated with If no application is associated with tiff files you will be prompted to choose a program fro
28. lso go for the complete customization of Zoiper Biz Edition Apart from change of colors and logo this includes complete change of interface adding removing buttons features and functionality Contact zoiper asteriskguru com for more information Your company logo bere Your company name here Phone to dial LR elei GO og t z ENEE b 5 T LI H E 2 LI H E 5 ER OD Se Ie Sit I l el tot E bal CH Si ORRA l I I I I I I I I I I I I I I I I I I 1 I I I I 3 Account to Colors of your choice FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 7 48 2 Getting started with ZOIPER System requirements In order to use Zoiper properly you need at least following system configuration e Processor minimum Pentium II 300 e Memory minimum 256 MB RAM e Operating systems Windows 2000 XP and later e Sound card 16 bit sound card SoundBlaster or equivalent e Internet connection wired or wireless broadband A glance at ZOIPER Send Eau Transfer Type the fax number nto the Click for forwarding options Phone to dial field and click to or to tansfer a call during a send your T 38 fax Address book conversation Click to open address book Hold History Put incoming call on hold Click to see overview of all your calls Hang up Conference Click ta end a call Click to start a conference DialfAnswer Check voicemail Click to start calling answer Click ta get access to voicem
29. m a list Diagnostics Send Diagnostics The Diagnostics option appears after you click the Advanced options checkbox The purpose of the Diagnostics option is to create a debug log file which contains essential information about Zoiper actions and behavior in case of bugs and crashes i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l RL ZOIPER www zoiper com 46 48 12 Languages In order to use ZOIPER with your preferred language right click on the main window and make your choice from the available languages Options DAlt rO Languages d e English Show log Alt L Deutsch Upgrade to Zoiper Biz Espa ol Francais About Nederlands Exit NI Portugues PyCCKHE Zoiper is available in the following languages e English default e German e Spanish e French e Dutch e Portuguese e Russian Upgrade to ZOIPER Biz If you like the Free version of Zoiper and wish to take advantage of the more advanced Biz version just click on Upgrade to Zoiper Biz in the window shown above FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l D D ZOIPER WWW zoiIper com 47 48 13 About On the About screen you can find more information about the version of Zoiper installed on your comput er amp ZolPER About D ZOIPER foiper softphone 2 11 Library revision 448 Copyright Attractel 2007 WAAL ZOIDEF com For more information about Zoiper Biz visit WIAD 2OiDEF COM Foiper is a r
30. media since signaling and media network packets flow in one connection j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 36 48 Signaling QoS DSCP There are 12 AF Assured Forwarding values one EF Expedited Forwarding and one default value AF is a method of providing low packet loss within a given traffic rate while this could affect latency EF is a defined behavior that asks for low delay low jitter low loss service Media QoS DSCP Media network packets are marked similarly as with signalling packets and are used for IAX or RTP traffic Protocol options You can enable disable the Advanced Protocol options by ticking unticking the Advanced options checkbox at the bottom of the Options window C S Protocol options i AT SIF options Sans Tax options T RTP options Sege TUN options SIP options SIP option Port 5060 Port You can change the default port that SIP is using The default port for SIP is 5060 as Shown in the example above IAX options Port ees You can change the default port that IAX is using The default port for IAX is 4569 as Shown in the example above j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l H ZOIPER WWW zoiIper com 37 48 RTP options RTP option Port op Media address 10 23 23 20 Port You can change the default port that RTP is using The port number could range from 8000 default to
31. onfiguration file the lines shown in the example below to uncomment the lines and set them to the desired values e Blind transfer will be set to be executed after you press in a call e Attended transfer will be executed on pressing e To use the sequence for attended transfer a different sequence should be set for blind transfer sequence s Example features conf featuremap blindxfer gt Blind transfer atxfer gt Attended transfer FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l H ZOIPER WWW zoiIper com 16 48 To transfer calls using DTMF sequences the t and T options should be set into the Dial application parameters in extensions conf This allows the called and the caller party to transfer the call by sending the DTMF sequence defined in features conf Example extensions conf exten gt 555010203 1 Dial IAX2 some user t To make an attended transfer enter the sequence defined in the atxfer field To finish successfully the attended transfer the transferring side should hang up Missed calls e If you have a missed call the History button will be flashing red If you move the mouse over the button the number of missed calls will be shown 5 missed callis e To see more details about the missed call in the History click on the History button Forwarding calls Auto Answer The Call forwarding Auto answer feature is available with ZOI
32. pad by clicking on the small arrow pointing to the left 4 You can now compose the dial extension with your mouse by clicking on the DTMF buttons j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER WWW zoiIper com 12 48 Sense eu LF ens thal Bone enter a dial string in the field Phone to dial as in the example below The dial string is composed as follows SIP Sip lt user gt lt password gt lt servername gt lt extension gt lt realm gt JAX iax lt user gt lt password gt lt servername gt lt extension gt lt context gt lt ZOIPER Phone to dial SIP bobby pw 12340Hasteriskl 7 Place the cursor in the Phone to dial field and type in the name and the IP address servername of the callee and click on the Dial Answer button You do not need to have a selected account for direct calling DP ZolPER Phone to dial SIP 100 1 2 3 7 e click on the arrow of the Phone to dial drop down list Here you can find the persons you have called in chronological descending order A ZolPER Phone to dial Ax 100 1 2 3 l4 100 1 2 3 Jenny Andrew click on the small arrow pointing to the right The Quick dial pad opens If you double click on a contact person you will start calling him FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS P ZoIPER www zoiper com 13 48 Have a look at this paragraph to find out how to add contact persons to the Quick dial pad
33. per shortcuts Choose the Zoiper components you might want to have installed e Zoiper itself the main files e Zoiper Desktop Shortcut e Quick Launch Shortcut 6 Click Install After a successful installation you may start Zoiper Uninstalling ZOIPER To remove ZOIPER from your computer choose one of the following e From the Windows Start Menu gt Programs gt Attractel gt Zoiper gt Uninstall Zoiper e Via the Control Panel gt Add Remove Programs Find Zoiper from the list of applications click on the Remove button Starting ZOIPER for the first time e To open Zoiper click Start gt Programs gt Attractel gt Zoiper gt Zoiper Free You can now start using Zoiper softphone Please note that in order to make VoIP calls with Zoiper you must be either connected to a VoIP PBX or have a subscription with any VoIP service provider in the world am FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS Af ZOIPER www zoiper com 9 48 Creating users in Asterisk 1 The first thing to do is create users in the iax conf file You have to provide values for the following fields You can choose from 3 different types friend make and receive calls user can only make calls peer can only be called The environment in which the user can make and receive calls gogh type friend username gqaogh secret gogh host dynamic COontext tutorial lax cont 155 17 friend Used for authentification The
34. red 05 10 47 Line 1 ended Close i FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS D ZOIPER www zoiper com 22 48 7 History Accessing the History You can open the History by clicking on the History button 3j e You may dial any History entry e g dial back a Missed call number or redial a History entry Note that Zoiper keeps track of each account associated with a call This means that for example if you dial back a Missed call number Zoiper will use the account the Missed call was for It is listed in the fifth column Select the line of the chosen call and the Dial button becomes enabled and clickable or double click to dial directly Note that dialing back redialing History entries depends on PBX settings and may not necessarily be successful especially with IAX accounts e You can also choose to Clear the content or Close the History window i ZolPER History Entrie 2006 06 13 13 36 39 Incoming call oo rr oo Free gt Line 1 00 00 07 2008 06 13 13 35 27 Missed call Jane Doe lt 555 6789 gt Line 1 2008 06 13 13 32 47 Rejected call user busy Jane Doe lt 555 6789 gt Line 1 2008 06 13 13 31 13 Missed call John lt 555 12354 gt Line 1 2008 06 13 13 11 48 Outooing call John 555 1254 gt Line 1 00 14 05 Spee e For each Entry phone call the History contains the following information Date and time of calling Status of the call This is one of the following missed unanswered
35. s of Zoiper Biz These options are not available with Zoiper Free Therefore only UDP transport is enabled TAX accounts DAG IX accounts eww Add a new LAX account Add a new IAX account Enter an account name and press the OK button amp ZolPER Add anew IAX account Name nike Each new account is added under the IAX accounts options in the Options Tree To delete an existing SIP account click on the account name in Options Tree and press Del on your keyboard A confirmation popup will appear amp 7olPerR Notice Do you want to delete accounk Mikey After entering an account name click the OK button Now you can access the IAX account options j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 33 48 The IAX account options are as follows IAs account option Server HostnamesiP Username Password Caller ID Name Caller ID Number Server Hostname IP Enter the IP address of your VoIP PBX or the IP address given to you by your VoIP Service Provider Username Enter the username given to you for registration authorization Password Enter the password given to you for registration authorization Caller ID Name Enter your Caller ID name The callee side if capable will be seeing this Caller ID name whenever you call Caller ID Number Enter your Caller ID number The callee side if capable will be seeing this Caller ID num
36. t Reject or Ignore the incoming fax To learn more about options for receiving T 38 faxes with Zoiper click here FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS l D D ZOIPER WwWww zoiper com 26 48 10 Command line In order to use Command Line commands you need to comply with the following format Zoiper exe lt parameter gt lt value gt Where Zoiper exe is the full pathname to Zoiper exe for Zoiper Free and to ZoiperBiz exe for Zoiper Biz Zoiper supports the following parameters from the Command line Dial_string biz dials the string extension that follows in quotation marks Extension biz dials the string extension that follows in quotation marks Account_file loads the account file from the specified file name that follows in quotation marks Config_path loads the configuration file from the specified folder pathname that follows in quotation marks The following parameters are used in a different format Zoiper exe lt parameter gt regserver Biz obly with this parameter Zoiper registers the OLE Automation server API server unregserver Biz only with this parameter Zoiper unregisters the OLE Automation server API server automation Biz only Zoiper runs in invisible automation mode only j FREE EDITION VER 2 12 USER GUIDE FOR WINDOWS lt D ZOIPER www zoiper com 27 48 11 Options Accessing the options Options menu You can access the Options M
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