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SERVICE MANUAL

1. MODE Factory setting bit Bit 7654 321 0 D HEX 2 2 775 0010 0011 3 3 We Logic Bit Feature T Description 4 T1 timer for automatically Bit 7 0 00000000 Not available 6 sending polling packets 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 MODE Factory setting bit Bit 7654 3210 HEX 2 776 0010 0011 Logic Bit Feature a 7 Description 7 T1 timer for manually Bit 7 0 00000000 Not available 6 sending polling packets 00000001 1 sec 2 p 5 B 4 00100011 35 sec E 3 E 2 11111111 255 sec E 1 0 85 FK 507 D gt c 7 ep me m c o E n o 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3 2 1 0 J 777 ooo aaa HEX 07 Logic mm Bit Feature Description 7 Interval between PIX and Bit 7 0 00000000 Not available 6 post command 00000001 45 msec 5 4 3 2 11111111 1315 msec 1 0 MODE Factory setting bit Bit 765 4 3210 D 804 0000 0100 HEKO Logic n Bit Feature Description 7 Restrict SF SSF communica tion TX 6 Restrict SF SSF communica tion RX from other com pany s system Enables Disables TTC high resolu tion transmission an
2. Symptom e Cause Remedy Cannotsend 1 Isthe external telephone in on YES Go to item 2 dial number hook status NO Set the handset on hook from 10 key pad 2 lsthe line type specified cor YES Go to item 3 rectly NO Specify the line type MF 10 20 PPS correctly 3 Did you enter by 10 key full dial YES Go to item 5 ing NO Go to item 4 4 Did you register the phone num YES Go to item 5 ber NO Register the phone number 5 Any improvement after replacing YES Replace the MFBU FAX cable MFBU FAX cable NO Go to item 6 6 Any improvement after replacing YES Replace FAXU board FAXU board NO Go to item 7 7 Any improvement after replacing YES Replace MFBU board MFBU board NO Go to item 8 8 Any improvement after replacing YES Replace operating panel operating panel NO Go to item 9 9 Any improvement after replacing YES Replace the cable between operating the cable between operating panel and BCRU board panel and BCRU board NO Replace the machine Cannot moni 1 Isthe sound volume switch OFF YES Select a sound volume switch other tor communi than OFF cation NO Go to item 2 2 ls S W SW set line monitoring YES Goto item 3 NO Set S W SW 3 Any improvement after replacing YES Replace the speaker the speaker NO Go to item 4 4 Any improvement after replacing YES Replace FAXU board FAXU board NO Go to item 5 5
3. HEX HEX MODE For For Remark U S Europe 373 08 08 Full mode function MDN correspondence 374 50 50 NOTIFY setting 375 00 00 Undefined N 376 00 00 NetWare NDS Bindery AppleTalk N 377 FF FF Printer number for Nprinter Rprinter mode N 378 FF FF IPP setting 379 00 00 Edit data when forwarding received documents 380 3A 3A APOP authentication SMTP authentication HTTP server SSL 381 80 80 IP relay function 382 40 40 IP relay result timeout processing Default station 383 38 38 SMTP authentication reception 384 FF FF TCP IP LPD RAW port FTP SNMP N 385 CO CO Scan setting print setting N 386 30 30 TCP Socket NetWare 387 00 00 LDAP 388 00 00 Ethernet frame type 389 0C OC Coding method Allow write Allow discovery user Read security level Write security level PDF profile reception limitation 390 A4 A4 JPEG compression method 391 00 00 File format Coding format 392 00 00 Undefined 399 00 00 400 10 10 Priority doc mixed mode Priority auto color level Priority color 401 00 00 2 colors Mono color Average density Priority copy mode Automatic function priority mode Pri 402 04 04 i Pa ority application Neg Pos reverse 403 00 00 Bran print zoom ratio Sorting AMS setting for tray selection Copy function use 404 4C 4C Background adjustment Glossy copy N 405 40 40 Character reproduction document binding frame
4. N D Cause Re Remote Li Line Lo Local Iri 8 2 1 Errors in operations Code Description Cause Remedy Re Li Lo 00 Received DIS but no doc Error in operation o Reload a document and retry ument in local terminal TX Polling Reception is Error in operation at Ask to reload a document requested remote end o and retry TX Software failure at time of connection 01 Document pulled out dur Error in operation Reload a correct document ing transmission o and retry TX Document size was too small 02 Illegal dialing operation Error in setting up Check the soft switch MODE Example dialing or 086 Bit5 amp MODE 116 Bit 5 with DP setting Error in registration Check the registered one touch dialing number 03 Mismatched TX password Sender s password Check the group password of and receiver s are not both sides matched 04 Mismatched RX password Sender s password Check the group password of and receiver s are not both sides matched 05 e Mismatched password Incorrect password Check the status of the while polling was entered for set remote machine and the local ting up polling password 06 Remote system has no Failure in remote Check the status of the relay function machine remote machine 07 Remote system has no Failure in remote Check the status of the confidential communica machine remote machine D tion function amp E 09 e Incompatibility Examp
5. MODE Factory setting bit Bit 7 4 321 0 HEX 2 771 0 0 001 1 Logic a Bit Feature i Description 7 T1 timer for automatically Bit 7 0 00000000 Not available e sending packets 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 MODE Factory setting bit Bit T 4 383 210 HEX 2 772 0 0 001 1 3 Logic Bit Feature 7 1 Description 7 T1 timer for automatically Bit 7 0 00000000 Not available 6 receiving packets 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 83 FK 507 eJ E N EX zm c o E 5 7 B 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 B 773 0010 0011 RES x us Logic yo Bit Feature 7 Description 7 T1 timer for manually Bit 7 0 00000000 Not available e sending packets 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 MODE Factory setting bit Bit 7654 3210 HEX 2 774 0010 001 1 3 Logic Bit Feature 7 Description 7 T1 timer for manually Bit 7 0 00000000 Not available D ackets amp ecewimg p 00000001 1 sec 2 5 E 4 00100011 35 sec E 3 5 S 2 11111111 255 sec 1 0 84 Field Service Ver 2 0 Dec 2008 7 Soft Switch
6. D E E 2 x m c o s ES D lt 88 Field Service Ver 2 0 Dec 2008 8 Troubleshooting Troubleshooting 8 Troubleshooting 8 1 Diagnosis by alarm code FK 507 This section shows diagnoses of system troubles by alarm codes and their remedies The default setting for diagnostic codes is Do not display codes If you experience errors frequently setup the soft switch MODE 020 to display diagnostic codes Then fol low communication error codes tables for troubleshooting Communication error codes tables shows communication error codes Each of them is displayed in 6 digits on reports Codes 00 to B4 indicate the upper 2 digits Adding internal 4 digits to them to display 6 digits on the panel and a report Communication reports TX and RX print out diagnostic codes for up to 50 activities Any codes older than those activities cannot be printed NOTE Before you proceed with a remedy according to the tables make sure that the power source cable and the connectors are connected properly Setting up diagnostic code display MODE 020 Bit3 Meaning 0 Do not display codes 1 Displays codes NOTE See section Soft Switch List for setting up soft switches dD c e s 4 n e G 3 e E 89 8 Troubleshooting Field Service Ver 2 0 Dec 2008 8 2 Communication error codes NOTE
7. forwarding to administra tor is set lt gt 10 MODE Factory setting bit Bit 7654 3210 024 1 10 1 0 00 1 AEX Di Logic ne Bit Feature 7 Description 7 TX forwarding to adminis Disable PAEO trator lt gt 6 TX forwarding of scanner Disable EJE Valid when Mode 024 Bit 7 is set to function to administrator h Enable lt gt Report output when TX Bit 5 4 Not output Output when TX fails Always output 2 Select ID display order when receiving Bit 2 1 11 00 01 Not available iS eru Determine the subject gt TSI data priority displayed in TSI the subject line for gate way transmission 0 Receive by memory No NOTE Others Yes Not available when Report Screen display and Network options are set to Yes When forward is speci fied in the user s Docu ment management settings and received facsimile is broadcast via E mail The features with are settable by users lt gt Soft switch setting MODE Factory setting bit Bit 7654 3210 HEX 4 025 0100 0000 Q Logic Se Bit Feature 5 j Description 7 Memory overflow Bit 7 6 00 Quit transmission 6 transmission mode 01 Inquire Quit TX for non response and quick memory TX 10 Inquire Continue TX for non response and quick memory TX 11 Not available 51 FK 507
8. __ aa eS KONICA MINOLTA SERVICE MANUAL FK 507 2008 12 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 2 0 Revision history After publication of this service manual the parts and mechanism may be subject to change for improvement of their performance Therefore the descriptions given in this service manual may not coincide with the actual machine When any change has been made to the descriptions in the service manual a revised version will be issued with a revision mark added as required Revision mark To indicate clearly a specific section revised within text A is shown at the left margin of the corresponding revised section The number inside represents the number of times the revision has been made To indicate clearly a specific page that contains a revision or revisions the page number appear ing at the left or right bottom of the specific page is marked with A The number inside 4 represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted When a page revised in Ver 2 0 has been changed in Ver 3 0 The revision marks for Ver 3 0 only are shown with those for Ver 2 0 deleted When a page revised in Ver 2 0 has not been changed in Ver 3 0 The revision marks for Ver 2 0 are left as they are 2008 12 2 0 Corresponded to a MAIN firmware version 21 l A Error corrections
9. Bit Feature 0 0 Printing specification of Start received document printing after receiving first page NOTE Start printing after receiv ing all pages Description The features with are settable by users lt gt Soft switch setting 79 FK 507 eJ E E 7 ep ET 4 o E 5 7 amp ks lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit D Bit 7654 3210 7 302 0000 0000 MEX 00 us Logic ae Bit Feature 7 Description 7 Specify how to detect From tray From print paper detects print paper print paper from actual print papers while From Valid only when printing a tray indicates print paper with a tray received document lt gt size or the last information on print paper regardless of actual print paper 6 Select size of print paper SeSe A Std method determines 5 for received document 0001 Std method 2 an appropriate print Valid only when printing a paper for the length and 4 received document lt gt 0010 Std method 3 the width of a print 3 0011 Std method 4 image 0100 No wider Method 1 Same width width 1 and no reduction Method 2 Same width 0101 No wider and minimum margin width 2 Method 3 No reduction 0110 No wider without considering width 3 width of paper 0111 No wider Method 4 Minimum width
10. Others Not available E lt NOTE The features with are settable by users Screen setting 49 FK 507 D gt E E 7 ep me m c o s ES o lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 020 0100 0000 TEM Logic Ae Bit Feature Description 4 Displays of reports Yes displays of pages on phone line in addition to ordinary of papers 6 Trace protocol Yes prints result of protocol trace after completing communication If next com munication is proceeded before this printing information on previous com munication protocol will be deleted 5 Display number of error lines transmission speed Yes displays of error lines transmis sion speed on touch panel and outputs port for auto checking 4 Select monitor interval for 4E Specifies interval for monitoring phone line lines for G3 communication 3 Display error codes Yes displays error codes 6 digits in Reports reports MODE Factory setting bit Bit 7654 3210 022 0000 0000 nen Logic NON Bit Feature 5 i Description 5 Zoom setting default value PAi No for TX zoom reduction NOTE The features with are settable by users Screen setting 50 Field Service Ver 2 0 Dec 2008 7 Soft Switch
11. For PSTN2 refer to MODE 249 MODE Factory setting bit Bit 7654 3210 768 0000 1100 HERD Logic en Bit Feature 5 j Description 7 Soft timer adjustment Bit 7 0 00000000 Not available 6 value between DCS and 00000001 5 msec 5 TCF in V 17 and V 27 ter 4 00001100 60 msec 3 2 11111111 1275 msec 1 0 81 FK 507 eJ E E 7 n zm 4 o E 5 7 B 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 o HEX 07 p 769 0000 01 1 1 o x us Logic yo Bit Feature 7 Description 7 Soft timer adjustment Bit 7 0 00000000 Not available 6 value between DCS and 00000001 5 msec TCF in V 29 5 4 00000111 35 msec 3 2 11111111 1275 msec 1 0 MODE Factory setting bit 770 Bit 7654 3210 HEX 1C For U S 000 1 1100 HEX C2 For Europe Logic nm Bit Feature j 3 Description fa 7 Interval between CFR and Bit 7 0 00000000 Not available 6e PIX 00000001 5 msec L 5 o 4 E E 3 E 2 00011100 970 msec 1 0 11111111 1275 msec 82 Field Service Ver 2 0 Dec 2008 7 Soft Switch
12. eJ E ep c o E 5 7 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit D Bit 7654 3210 Q HEX 04 S 027 0000 0100 us Logic ee Bit Feature 3 Description Select ID display order Bit 7 5 000 Patte 4 Specifies priority order of 001 Pattern 2 3534152 destination IDs for printing report displaying on 010 Pattern 3 321 524 Screen Secure comm 011 CSI gt called destination display with N method order 100 Pattern 4 2214 Others Not available 1 Name registered in one touch button or phone of destination dialed full dialing 2 Destination phone 3 Extended ID 4 Standard ID of TSI CIG 3 Secure comm with N method 2 F code function Disable 33192 Used for G3 communications 1 Assign non reduction TX X9 Specify whether 2in1 TX will be sent by for 2in1 scan A4 always or by size appropriate to 2 receiver s capability amp 0 Specify 2in1 TX Yes 77 0 I T MODE Factory setting bit c a lt Bit 7654 3210 HEX 028 01 10 001 1 63 Logic na Bit Feature v j Description 7 Select remote copy protocol N method N 6 Select restricted number of Bit 6 0 0000000 Not available 5 prints of remote copy lt gt Same as 1 copy 4 0000001 1 c
13. A 319 20 20 Setting printing area for ADF back side leading edge 1 A N 320 07 07 Setting printing area for ADF back side leading edge 2 B 321 21 21 Setting printing area for ADF back side posterior end 1 C 322 00 00 Setting printing area for ADF back side posterior end 2 D 34 Field Service Ver 2 0 Dec 2008 7 Soft Switch HEX HEX MODE For For Remark U S Europe N 323 80 80 ACS parameter setting for ADF back side leading edge 2 324 10 10 ACS parameter setting for ADF back side posterior end 3 325 00 00 ACS parameter setting for ADF back side center 1 326 00 00 ACS Parameter setting for the book scanner 327 64 64 Main scan direction size detection threshold 328 03 03 Wait time after lamp lights until main scan direction size detection starts 329 19 19 Main scan direction size detection threshold N 330 01 01 Wait time after cover closes until main scan direction size detection starts N 331 60 60 Scan minimum value when cover is closed N 332 80 80 Scan maximum value when cover is opened 333 1E 1E Re shading interval first time 334 3C 3C Re shading interval since the second times 335 00 00 Undefined 349 00 00 350 28 28 POP3 before SMTP TX Document width line density upper limit 351 1C 1C Gateway transmission IP address fax reception SMTP reception 352 DO DO Noti
14. For For Remark U S Europe 513 64 64 Undefined 517 01 0A 518 D4 D4 Setting the voice message 519 00 00 Setting to allow prohibit fax operation when detecting an error during voice message 520 01 01 Ringer detection counts PSTN1 521 1E 1E Undefined 767 0A 14 768 0C OC Softtime adjustment value V 17 V 27 ter 769 07 07 Softtime adjustment value V 29 770 1C C2 CFR PIX interval 771 23 23 T1 timer for auto TX 772 23 23 T1 timer for auto RX 773 23 23 T1 timer for manual TX 774 23 23 T1 timer for manual RX 775 23 23 T1 timer for auto TX of polling 776 23 23 T1 timer for manual TX of polling 777 07 07 PIX Post command interval 778 00 00 Undefined 803 01 02 804 04 04 SF SSF communication Destination machine confirmation TX 805 53 53 Special characters for destination machine confirmation TX 806 00 00 Undefined 819 00 00 820 04 04 Language code for display 821 04 04 Language code for input output 822 00 00 Undefined 823 04 04 Language code for input 824 80 80 Undefined 829 00 00 830 50 60 Total counter count mode Paper size considered as the large size N 831 00 00 Key counter N 832 00 00 Vendor key counter management device management setting N 833 00 00 Vendor message PC print control with key counter N 834 00 00 Undefined 835 00 00 Public account 836 00 00 Undefined 879 00 00 39 FK 507 o E n lt E
15. Protocol failure in V 34 Failure in remote o Try another remote machine sequence machine Line failure o Try another line 70 Busy tone while waiting for Failure in remote o Try another remote machine initial identification signal machine Timeout or modem failure ine failure Try another line while detecting 2nd dialing tone Cannot dial due to dialing ringing conflict Oo T1 timeout while waiting for initial identification sig nal when FAX signal is not detected 71 T1 timeout while waiting Failure in remote o Try another remote machine for initial identification sig machine nal after FAX signalis Line failure Try BACK to BACK commu detected nication Detected reverse polarity o while waiting for initial identification signal 72 Received DCN in phase B Interruption or failure Check the remote system while waiting for com in remote machine o and retry TX mands other than DCN 91 FK 507 D 5 d n S ds o FK 507 27 c o e wn amp ic 2 e 2 8 Troubleshooting Field Service Ver 2 0 Dec 2008 Code Description Cause Remedy Re Li Lo 74 Received DIS or DTC 3 Failure in remote o Try another remote machine times while waiting for machine response to TCF Line failure o Try another line Noresponse even after sending TSI DCS and Fail
16. E I o lt FK 507 o E B 7 Yn L o E 5 o lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 HEX HEX MODE For For Remark U S Europe 880 70 10 Unit change Consumable life reminder 881 00 00 Undefined 882 EO EO Warm up mode 883 04 00 uso setting LCT paper size Optional original size detection Book N 884 01 01 Fan control for the low temperature warm up 885 EO EO Undefined 900 00 00 N 901 01 01 CS Remote Care Line for send only Dial mode A 902 73 73 Undefined A 903 0A OA Undefined A 904 02 02 CS Remote Care transmission mode N 905 03 03 CS Remote Care modem redial interval A 906 0A OA CS Remote Care modem redial times N 907 01 01 CS Remote Care redial for response timeout N 908 06 06 CS Remote Care retransmission interval on E mail error A 909 0A OA CS Remote Care retransmission times on E mail error N 910 00 00 CS Remote Care time zone N 911 20 20 Ring reception Connect reception timer N 912 40 40 Dial call end Connect reception timer A 913 00 00 Undefined AY 914 20 20 Line Connect Send start up message request time AY 915 1E 1E Opposite party signal answer wait time A 916 00 00 Undefined N 917 00 00 Undefined AY 918 01 01 CS Remote Care ATTENTION display 919 00 00 N Undefined
17. FK 507 eJ E E 7 Yn 5 c o E 7 ks lt FK 507 D E E 7 ep m c o s E o 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 765 4 3210 010 24 434 1 3 9 HEX FO Logic ee Bit Feature 7 Description 7 Cassette specified Cannot KET Ji printing Report Tray 1 print 6 Cassette specified Cannot KUNAN printing Report Tray 2 print 5 Cassette specified Cannot KET Ji printing Report Tray 3 print 4 Cassette specified Cannot KET Ji printing Report Tray 4 print 3 Cassette specified printing Report Bypass tray MODE Factory setting bit 01 3 Bit 7654 3210 HEX 05 For U S 0000 0101 HEX 01 For Europe A Logic Bit Feature Description 2 Automatically switch You can register main addresses and destinations 2ndary addresses with onetouch You can send to 2ndary addresses when communication with main addresses is abnormal 0 Select operation when Destroy PESTS Specify the action to be taken when INBOX forward failed docu docu INBOX forwarding has failed Failed ment ment means communications cannot be deliv immedi FuG ered Communications means communi ately Jii cation via FAX and E mail 46 Field Service Ver 2 0 Dec 2008 7 Soft
18. lt m c o s ES o 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit 082 PSTN1 jg 7654 3210 REAS 112 PSTN2 oot 0 100 HEX 24 Bit Feature Description 5 Detect busy tone 4 Monitor line Detect line disconnection inverted polarity MODE Factory setting bit Bit 7654 3210 HEX 083 PSTN1 0 33 4 0 000 50 Logic c Bit Feature i Description 7 Monitoring cycle of hook Bit 7 6 00 12 msec 6 ing 10 36 msec 11 48 msec 5 Select upper limit of Bit 5 3 000 8V 4 detecting as hooking 001 11V Adjustment of voltage 3 detected as hooking 010 14V 011 19V 100 25V 101 31V 110 36V 111 42V 1 detecting as hooking 001 5V Adjustment of voltage 0 detected as hooking 010 8v 011 11V 100 14V 101 17V 110 19V 111 22V NOTE The upper limit Bit 5 to 3 must be higher than the lower limit Bit 2 to 0 68 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit 084 PSTN1 si 7654 3210 HEX 14 For U S S 114 PSTN2 0001 0100 HEX 28 For Europe Logic M Bit Feature 5 Description 5 Select PB sending level Bit 5 2 0000 1 dBm
19. or key and set the bit with O or 1 on the 10 key pad When setting in hexadecimal press HEX Selection and enter on the 10 key pad or Ato F keys 6 Touch Apply 7 Touch OK eJ E 7 n 2 o E 5 7 B 5 lt A Software Switch Each parameter is expressed as a three digit number Mode Use the keypad to type in the value The bits are the eight numbers that represent the parameter status Bit By specifying a binary number 0 or 1 for each of the bits 0 through 7 settings for each parameter can be specified Specify a setting for each mode as a hexadecimal number 0 through 9 and A HEX through F Bit setting 0011 0000 is expressed as the hexadecimal setting 30 Specify the status of each parameter by using either bits or hexadecimal values 25 6 Service Mode Field Service Ver 2 0 Dec 2008 6 4 Settings in the List Output 6 4 1 Protocol Trace e 19 s Functions al U To produce an output of a protocol information during fax transmission se Setting 1 Call the Service Mode on the screen 9 2 Touch List Output Protocol Trace Procedure 3 Press the start key to print the report 6 5 Settings in the FAX Settings 6 5 1 Self Telephone Itis displayed only when bit2 for the mode 043 is set to 1 by the following setting Service Mode System Software Switch Setting Fu
20. sette 2nd cassette lt gt 5 Select FAX paper cas sette 3rd cassette lt gt 4 Select FAX paper cas sette 4th cassette lt gt 2 Select FAX paper cas sette Bypath lt gt NOTE The features with are settable by users lt gt Soft switch setting If bits 7 4 and bit 2 all are set to No 1st cassette is forcibly selected MODE Factory setting bit Bit 7654 3210 038 0000 1010 PERSA D F o Logic eo Bit Feature Description ne 0 1 5 3 Printrestart timer after Bit3 2 00 3 min E 2 stopping 01 5 min p10 o omn 11 20 min 1 Manual setting of print Stop stop start 0 Print stop start timer DISA Function function NOTE The features with are settable by users Screen setting 55 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit n Bit 7654 3210 D 040 1 14 1 1110 HEKFE x us Logic Bit Feature 7 1 Description 7 2 dim coding at TX No No MH Valid for G3 communication Yes MH MR 6 T 6 coding No Yes MH MR MMR Valid only when 2 dim coding at TM MODE 040 Bit 7 is set to Yes Valid for G3 communication 5 JBIG communication No Valid for ECM communica tion 4 Third party s JBIG ITU T No communication Valid f
21. 006 00 00 Undefined 007 FO FO G3 1 non selectable cassette 008 FO FO G3 2 non selectable cassette 009 FO FO Network non selectable cassette 010 FO FO Reports non selectable cassette 011 00 00 Undefined 012 00 00 Undefined 013 05 01 Automatically switch destinations Operation when INBOX forward fails 014 00 00 Undefined 015 8A 8A Color Resolution Quality 016 11 11 FLS Legal switching Reception date printing 017 00 00 Selectinitial value of TSI 018 46 46 Density setting Background adjustment 019 00 00 Undefined a 020 40 40 Display reports E 021 80 80 Undefined E 022 00 O0 Zoom ratio for TX 023 38 38 TWAIN operation lock time Set merge for report image 024 D1 D1 Forward function button Display caller ID No receiving by other users 025 40 40 Processing when memory overflow occurs 026 00 00 Undefined 027 04 04 Display ID Secured comm F code 2in1 TX 028 63 63 Remote copy protocol of remote multi copies 029 00 00 Undefined A 030 D1 Do Rotate TX Rotate print 2in1 RX Print paper selection restriction assign mixed mm inch print papers 031 AO AO Merge for multi sheet report image Merge for output format of report image Binding for duplex TX 032 00 00 Undefined 033 00 O0 2 sided TX setting 034 02 02 Overlap printing 035 03 03 RX by memory 036 00 00 Undefined 31 A FK 507 o E 7 i kde o iS 5 o lt 7 Soft Sw
22. 3200 3429 Rate of 2743 is not actually used 1 Observe EQM Check modem amp line sta Yes Do not change the set value tuses 0 Observe probing informa Yes tion Check modem amp line sta Do not change the set value tuses MODE Factory setting bit Bit 7654 3210 HEX 047 1000 1000 m 2 0 77 Logic Bit Feature Description s 0 1 z 7 Select V 34 fall back toler Bit 7 5 000 0 E 6 ance TX 001 1 E 5 010 2 011 3 100 4 Others Not available 4 Select V 34 fall back toler Bit 4 2 000 0 3 ance RX 001 1 2 011 3 100 4 Others Not available 61 FK 507 D gt E E 7 ep me m c o s E o lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 048 1100 4 Y 41 HER Ge Logic Bit Feature Description Select modem Bit 7 6 00 V 27 ter amp V 29 capabilities 01 V 33 Sets MODEM s 10 V 17 amp V 33 function 11 V 17 amp V 33 amp V 34 5 Redial interval when Bit 5 3 000 10 sec resending document 001 30 sec 010 60 sec 011 120 sec 100 180 sec Others Not available 2 Allow V 34 No Yes Set the same as Allow V 8 MODE 048 Bit 1 1 Allow V 8 No Yes Set the same as Allow V 8 MODE 048 Bit 2 0 Allow V 3
23. 4 0001 2 dBm 3 0010 3 dBm 2 0011 4 dBm 0100 5 dBm 0110 7 dBm 0111 8 dBm 1000 9 dBm 1001 10 dBm 1010 11 dBm 1011 12 dBm 1100 13 dBm 1101 14 dBm 1110 15 dBm 1111 16 dBm gt o o MODE Factory setting bit 9 E 085 PSTN1 Bit 7654 3210 HEX 90 For U S 115 PSTN2 100 1 0000 HEX CO For Europe Logic ci Bit Feature a 1 Description 7 Select TX level Bit 7 4 1000 9 dBm 6 5 1010 11 dBm 4 1011 12 dBm Specifies TX signal lev TOU Te uBm els other than PB 1101 14 dBm 1110 15 dBm 1110 16 dBm Others Not available 69 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit S 086 PSTN1 st 7654 3210 116 PSTN2 0100 1100 Logic rs Bit Feature 7 f Description 7 Select RX attenuator Bit 7 6 00 0 dB Signals controlled by 6 48 dBm this soft switch are 01 5dB 1300 Hz detection PB 43 dBm tone detection V29 amp V27 ter V21 signal 10 10 dB detection and all tonal 38 dBm signals 11 15 dB Numbers within 33 dBm parentheses repre sent the minimum receiving sensitivity 5 Select dial line speed DP Bit 7 6 00 10 pps speed 01 20 pps This is valid only when MODE 006 Bit5 set to 10 16 pps DP Others Not available 3 Select a line type tone or DP pulse for calling switch This feature is only available on PSTN 1 PB DP 2 Select standard phone Exten Ex
24. 929 00 00 A sag 09 og Need R authentication information N 931 05 05 CS Remote Care POP before SMTP time N 932 20 20 CS Remote Care SMTP timeout N 933 1E 1E CS Remote Care POP3 server auto connection interval N 934 20 20 CS Remote Care POPS timeout N 935 00 00 CS Remote Care APOP setting 936 00 00 N Undefined 940 00 00 N 941 FO FO FIFO trigger level 40 Field Service Ver 2 0 Dec 2008 7 Soft Switch HEX HEX MODE For For Remark U S Europe 942 00 00 A Undefined 944 00 00 CS Remote Care A ve gi Unit of the timer for awaiting toner empty restoration 946 00 00 N Undefined 999 00 00 A FK 507 eJ E 7 ep 2 o E 5 7 amp ks lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 7 3 List of Soft Switches Utilita gt ContrDett gt Stop 0 gt 0 gt Stop 0 1 gt Systemlmput FK 507 SoftwareSwitchSetting Default settings of U S EM Default settings of Europe E Default settings are common MODE Factory setting bit 000 Bit 7654 38 21 0 HEX 30 For U S 00 1 1 0000 HEX 20 For Europe Logic etos Bit Feature Description 5 Specifies whether print ing TSI on transmitted document is returned to ON or OFF after complet ing operations lt gt 4 Select position of TSI lt gt 3 Specifies whether con firming communication pass
25. Field Service Ver 2 0 Dec 2008 8 4 5 dye 106 8 4 6 ici M 106 84 7 Scan to SMB iiisssuiessdisisesiunasceiiiiic isses tdid lera nb e ERR Rd Lea Fra aaa 106 3 8 4 8 Assistant tool for C200 nennen nenne 107 8 4 9 Others Network device related sse 109 Maintenance D b 4 0 ep lt lt 2 oO E E n El E lt Troubleshooting lii Field Service Ver 2 0 Dec 2008 Z0S y4 SOUBUS U Blank Page Bumes 1ueunsn py Bunoousejgno iv Field Service Ver 2 0 Dec 2008 1 Product specifications Outline 1 Product specifications A Type Memory capacity 64 MB Communication mode G3 ECM Scanning resolution main line x feed line 8 x 3 85 line mm 8 x 7 7 line mm 8 x 15 4 line mm 16 x 15 4 line mm Data transmission rate G3 ECM 2 4 Kbps to 33 6 Kbps Transmission rate G3 ECM Image signal 3 sec approx A4 V 34 33 6 Kbps JBIG A Coding method MH MR MMR JBIG Applicable network G3 ECM Phone line FAX communication network Options Stamp unit SP 503 Fax multi line ML 504 1 e m x LL KR e P xs u 1 Product specifications B List of functions Field Service Ver 2 0 Dec 2008 Function bizhub C200 High speed scanning O Speed High speed p
26. Font 444 7101 Symbol Set 445 7102 Font Size 447 7 448 7100 449 3to0 450 7toO 451 5100 Line Page 446 7100 CR LF Mapping Print Reports Configuration Page PCL Demo Page PCL Font List 27 FK 507 dD E Yn lt o E im n o lt FK 507 o 7 i L E iS iz ie lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 Utility Mode bit User Printer Settings Print Reports PS Font List Settings User Confirmation Beep 492 7to5 Management alarm Volume 492 4to2 Line Monitor Sound 493 7to5 Job Complete Beep 494 4to2 Panel Cleaning Dehumidify POP3 RX Memory RX ON OFF 038 1 One Touch One Touch Box Reg Index Domain Name Bulletin Admin System Power Save__ Auto Reset 448 7100 Settings Settings Low Power Mode Settings 489 7100 Sleep Mode Settings 490 7100 LCD Back Light OFF 491 7100 Enter Power Save Mode 883 3 Output Print Fax Printer Settings Output Setting Fax E Mail 301 0 Output Tray Copy 305 2 Setting Printer 305 0 Network 309 0 Fax Port 1 305 1 Fax Port 2 309 1 Language I O 821 7102 Date amp Time Date amp Time Setting Setting Time Zone 354 7102 Daylight Saving Time Expert AE Level Adjustment 400 5 to 3 Adjustment Density Thick Paper Image Adjustment Density Yellow Thick Paper Image Den
27. MFBU board NO Go to item 7 7 Any improvement after replacing YES Replace RAMU board RAMU board NO Replace the machine 103 FK 507 D E P 2 ds e e FK 507 27 c o e wn amp re gt e 8 Troubleshooting 8 4 8 4 1 Troubleshooting of network function Field Service Ver 2 0 Dec 2008 Error indications Icons POP3 reception anomalies E Item No Condition Possible cause Action to be taken 1 When the icon is dis played at the bottom of the operation screen Failed to receive a document using POP3 Confirm that the POP3 user name POP3 password and POP3 server address are correctly specified in Admin Network Setting N 8 4 2 Internet Fax Transmission Scan to E mail Item No Condition Possible cause Action to be taken 1 Transmission is unsuc cessful The connection has some defects Check the LAN cable whether it is Category 5 type Check the LED indicator and connec tion at the network hub or switch The user tried to transmit a docu ment even though the E mail address has not been registered yet Register the E mail address The required settings have not been registered in the machine Make the required network settings The LAN cable is disconnected Replace the LAN cable Other unknown causes Check the erro
28. data and retry The required settings have not Make the required network settings been registered in the machine The LAN cable is disconnected Replace the LAN cable Other unknown causes Check the error details in the Type menu of Job List and refer to the error code 2 Cannot receive Domain is not set correctly Confirm DNS Settings of Network Settings A 8 4 4 Internet Fax reception print data in binary code Condition Possible cause Action to be taken 1 The reception func The connection has some Check the LED indicator and connec tion does not work defects tion at the network hub or switch The automatic check for receipt is Set an interval between automatic set to OFF checks The required settings have not Make the required network settings been registered in the machine The same POP3 User Name is The same POP3 User Name should used for another E mail software not be used elsewhere or for other E or for another user mail software The LAN cable is disconnected Replace the LAN cable 2 Documents are Data that is not supported is Ask the sender to send the document received but not attached or a mail with no data is in TIFF F or text file format printed out received The printing of the received docu To print a received document specify ment was not specified Print in received document handling process Memory full
29. nected ED0203 DNS error Confirm the DNS settings ED0204 Server cannot be used Confirm whether the FTP server at the TX destination is started ED0205 Other timeout Confirm the connection status and settings ED0301 TX error Confirm the settings ED0302 RX error Confirm the settings ED0303 Communication timeout Confirm whether the connection is discon nected ED0304 Other socket communication error Confirm the settings ED0401 Render malfunction ED0501 Suspension due to suspension request Re send the suspended job EDFFFF Other malfunction Confirm the connection status and settings A 8 2 12 Scan to SMB Transmission Error code Possible cause Action to be taken EE09C6 No response by destination PC Confirm the address server existence and network condition EEO9C7 Login failed Confirm whether the user name and pass word are correct EE09C8 No destination folder Confirm whether the specified folder is cor rect EEO9C9 Disk is full Confirm whether capacity is available on the disk of the TX destination SMB EEO9CA Command timeout Re send EEO9CB No access authority Confirm whether the TX destination folder is shared EEO9CF Lower module is not initialized Re start the machine EEOACO Render error 98 Field Service Ver 2 0 Dec 2008 8 3 Diagnosis by symptoms 8 Troubleshooting Possible causes of vari
30. 1800 Hz 3 rier frequency 01 1700 Hz 10 1800 1700 Hz 11 Not available MODE Factory setting bit 093 PSTN1 Bit 7654 3210 HEX 88 For U S 1 23 PSTN2 10 0 0 1000 HEX 40 For Europe 2 Bi F Logic D it eature escription E 7 Select timing for starting Bit 7 6 00 0 msec Specifies time interval 6 CED sending 01 PTT EF rom line connection to E starting sending CED lt 7 sec is provided for the 11 7 sec second dial 5 Select CED frequency Bit 5 4 00 2100 Hz 01 1080 Hz Specifies CED fre quency or to prohibit 10 1300 Hz CED TX 11 Not available 3 Process CED echo Specifies whether to process CED echo at the intervals of 500 ms between CED and initial identification 2 Process incoming Yes Specifies whether to process incoming command echo echo at the intervals of 500 ms between when receiving an initial identification and when sending the incoming com mand 1 Control channel data rate 1200 bps symmetry 0 01 1200 bps asymmetry 10 2400 bps symmetry 11 2400 bps asymmetry 72 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit 094 PSTN1 gi 7654 3210 PAT 3 124 PSTN2 0000 1100 x Bit Feature Description 3 Lock AGC in V 33 mode 2 Lock AGC in V 17 mode 1 Lock AGC in V 29 mode 0 Lock AGC in V 27 ter mode MODE Factory setting bit 095 P
31. 26 4 kbps 2 is enabled Yes 01011 28 8 kbps 01100 31 2 kbps 01101 33 6 kbps Others Not available 63 FK 507 eJ E 7 Yn ET 2 c o E 7 ks lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 D 051 0010 0001 MENE Ini Logic a Bit Feature 7 Description 7 Declare size of print paper Bit 7 5 000 Not available Specifies declaration 6 for received document 001 Auto value of printing func tion for RX 5 010 A4 Letter Auto selects max size 011 B4 Legal of printing paper max 100 A3 11x17 size of loaded cassette or max size of the last 101 Auto includ printing paper ing rotation Auto including rotation Others Not available is equivalent to A4S Letter S set even if A4 Letter is selected by MODE 302 Bit 7 MODE Factory setting bit Bit 7654 3210 HEX 4 053 0100 1000 5 Logic 2 Bit Feature Description E 0 1 kd 6 Select received docu Do not Destroy E ment operation when F destroy B code receiving has failed Ei o lt 64 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 3210
32. Any improvement after replacing YES Replace MFBU board MFBU board NO Go to item 6 6 Any improvement after replacing YES Replace operating panel operating panel NO Go to item 7 7 Any improvement after replacing YES Replace the cable between speaker the cable between speaker and and BCRU board BCRU board NO Replace the machine 102 Field Service Ver 2 0 Dec 2008 8 Troubleshooting Symptom m Cause Remedy Image mem 1 Proceed to the following proce YES Normal ory memory dure Is the image memory NO Go to item 2 stored for TX backed up image is not A TX Disconnectthe line cable backed up and proceed a quick memory transmission Turn OFF the power switch while waiting for the answer Turn ON the power and check if data is stored in the image memory B RX Turn OFF the power Switch while proceeding memory reception without printing paper Turn ON the power again and check if data is stored in the image memory 2 Is the connector of BCRU board YES Go to item 3 connected NO Connect the connector 3 Is the battery voltage appropri YES Go to item 6 ate 1 2 V or more NO Go to item 4 4 Is the battery full charged YES Go to item 5 Approx 24 hr NO Charge the battery 5 Any improvement after replacing YES Replace the battery the battery NO Go to item 6 6 Any improvement after replacing YES Replace MFBU board
33. Log out the page is not refreshed however Cannot open page is dis played Depending on the browser settings it may be displayed If using Internet Explorer click Tools Internet Options General and set Temporary Internet Files to Confirm Pages 13 When refreshing the browser display although you have not logged out Administrator is logged in is dis played Depending on the browser settings it may be displayed If using Internet Explorer click Tools Internet Options General and set Temporary Internet Files to Confirm Pages 108 Field Service Ver 2 0 Dec 2008 8 Troubleshooting 8 4 9 Others Network device related Ka Condition Possible cause Action to be taken 3 x 1 When the power Failure in PKG connection Reattach MEMU 1 or MEMU 2 ir Swe ais on Snit error Replace MEMU 1 or MEMU 2 ERROR displays on the touch panel Screen 2 Registering in net Administrator is logging in Wait until the administrator finishes the work Other opera from the Assistant tool for operation and logs out tions halted Please C200 In case that the administrator has closed wait is displayed the browser without logout operation ask the administrator to log out from the Assis tant tool for C200 D 5 P 2 ds e e 109 8 Troubleshooting Field Service Ver 2 0 Dec 2008 F
34. Switch MODE Factory setting bit Bit 7654 3210 015 aaa HEX 8A Logic ae Bit Feature 7 r Description 7 Color default value Bit 7 6 00 Black 6 01 Gray scale Specify default value of 10 Full color color when transmitting 11 Not available 5 Resolution default value Bit 5 3 000 200 x 100 api 4 001 200 dpi 3 010 300 dpi Specify default value of resolution when trans 011 400 dpi mitting 100 600 dpi Others Not available 2 Quality default value Bit 2 0 000 Text 1 001 Photo 0 010 Ta Gi Specify default value of quality when transmit 011 Dot matrix tin g 100 Map Others Not available NOTE The features with are settable by users Screen setting MODE Factory setting bit Bit 7654 321 0 01 6 000 1 000 1 HEX 11 Logic ai Bit Feature Description 7 Switch FLS Legal Legal Switches the detected size 5 Mail mode Print date amp Yes time received lt gt 4 Mail mode Positionof Outside MEOE available when bit 5 of mode 016 is set printing date amp time of docu ism ed h to Yes received lt gt ment ment 1 RX time stamp Print date amp time received lt gt Yes 0 RX time stamp Position of printing date amp time received lt gt Outside of docu ment Inside of NOTE Available when bit
35. copies least significant 8 bits z N 443 20 20 Printing method of copies most significant 2 bits 444 00 00 Language code EI 445 78 4C Symbol set Ds 446 3C 40 of lines 447 00 00 Unit of font size 448 30 30 Font size Scalable least significant 8 bits 449 00 00 Font size Scalable most significant 4 bits 450 E8 E8 Font size Bitmap least significant 8 bits 451 03 03 Font size Bitmap most significant 6 bits N 452 80 80 Switch A4 Letter feed cassette fixed priority CR LF mapping allow printing without account authentication 453 00 00 Set PostScript error print 454 03 03 Undefined 455 3C 3C Timeout set least significant 8 bits 456 00 00 Timeout set most significant 2 bits 457 05 05 Memory overflow waiting time 458 04 04 PC print job deletion operation PC FAX job deletion operation 37 A FK 507 o E 7 02 Mid o E iz us lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 HEX HEX MODE For For Remark U S Europe 459 00 00 Undefined 469 00 00 470 00 00 Set export extension Simple format PSDA use Auto logout time 471 01 00 Set user s list screen display and default screen 472 00 00 Undefined 473 40 40 Set priority job list screen Use of for destination entry 474 00 00 Undefined 475 00 00 Undefined
36. incorrect Check the settings E60XXX E61XXX The data received in POP3 cannot be printed A mail with an attached file whose format is not TIFF F a mail whose text contains a line exceeding 1000 characters or mail of large data size is received A mail with no data is received Confirm with the sender E7XXXX APOP authentication failed Confirm POP3 account and password ECXXXX A LAN cable has not been connected or failed to communicate with the POP3 server The User Name or Password has not been registered in the server They are different from the settings in the machine The protocol error on POP Check if the LAN cable has been correctly connected Check if the POP3 server set tings are correct A 8 2 8 IP address Fax transmission Error code Possible cause Action to be taken E5AXXX The machine cannot transmit the document as the DNS settings are incorrect Check the DNS settings E6FXXX Transmission was attempted and data was too large to be transmitted The document may not be transmitted even if the loading of data is successful Set the quality to Fine or Standard and try again E7XXXX SMTP authentication failed Confirm SMTP authentication account and password EAXXXX A LAN cable has not been connected or you Check if the LAN cable has been correctly failed to communicate with the SMTP server connected
37. is a test image also squeezed setting of document contrast and error squeezed Improper setting of document in the transmission unit of the remote contrast Received image of small terminal characters or blue copies with NO Go to item 2 contrast switch set Darker Error in remote machine The following causes are possi ble A Failure in board of scanner unit B Improper adjustment of opti cal focus C Dew on optical lenses Pro ceed antidew procedure 2 Any improvement after replacing YES Replace the imaging unit the imaging unit NO For details see main service manual Image quality problem Clock mal 1 Improper operation YES Refer User s Guide for operation functions NO Go to item 2 2 Any improvement after replacing YES Replace RAMU board RAMU board NO Go to item 3 3 Any improvement after replacing YES Replace MFBU board MFBU board NO Replace the machine Neither 1 Is an alarm message on screen YES Correct the failure and reset the alarm Sending nor NO Go to item 2 Receiving are displayed 2 ls tne external telephone on YES Go to item 3 hook NO Set the external telephone off hook then press the communication switch 3 Are you printing something such YES Proceed to communication after com as report pleting print jobs NO Go to item 4 4 Any improvement after replacing YES Replace operating panel operating panel NO Go to item 5 5 Any improvement after
38. relay machine completes transmission 8 2 10 Full mode communication Error code Possible cause Action to be taken E4FFFC The fixed time passed without confirmation Confirm whether the other party received of reception by the destination machine MDN response was not received within the fixed time E4FFFD The administrative quantity for awaiting Confirm whether the other party received results has been exceeded E4FFFF An abnormality was notified by the MDN Resend the document DSN response FFF001 The destination machine correctly received Unnecessary Received MDN response 97 FK 507 D 5 P 2 ds e e FK 507 27 c o e wn amp re 2 e 2 8 Troubleshooting 8 2 11 A Scan to FTP transmission Field Service Ver 2 0 Dec 2008 Error code Possible cause Action to be taken ED0101 User name length error Confirm whether the length of the user name is at least one character and not greater than the maximum length ED0102 Password length error Confirm whether the length of the password is at least one character and not greater than the maximum length ED0103 Server address is illegal Confirm whether the IP address of the FTP server is at least one character ED0201 Socket generation error Confirm the settings ED0202 Connection timeout Confirm whether the machine can be con
39. replacing YES Replace the cable between operating the cable between operating panel and BCRU board panel and BCRU board NO Go to item 6 6 Any improvement after replacing YES Replace FAXU board FAXU board NO Go to item 7 7 Any improvement after replacing YES Replace MFBU board MFBU board NO Replace the machine 100 Field Service Ver 2 0 Dec 2008 8 Troubleshooting Symptom hu Cause Remedy Cannot go to 1 Is the password checked YES Go to item 2 S Sending nor NO Go to item 3 x Receiving f m modes 2 ls the password correct YES Disable password check and Go to item 3 NO Match the password 3 Try to communicate with the ser YES Go to item 4 vice center Same problem NO END Possible causes Possible causes are line trouble trouble A daba button is not or improper operation in the remote ter B Both systems are in the minal or the remote FAX is not con transmission or reception nected mode 4 Are the transmission level and YES Go to item 5 equalizer of the service center set NO Set them properly properly 5 Did you check the mode TX or YES Go to item 6 RX of the remote side NO Confirm it by phone 6 Any improvement after replacing YES Replace MFBU FAX cable MFBU FAX cable NO Go to item 7 7 Any improvement after repl
40. sizes for PC and browser 4 Items not included in Items not included in device device configuration configuration will become are displayed invalid at registration This does not affect the actual reg istration 5 Half sized dots are Some browsers display them displayed on the Screen 6 Part of deleted char Operations may be different Update the display or reload it in the acters remains on for some browsers browser the screen 7 Digits of the input For some browsers the input display area and area can be scrolled If not it available number of does not affect the actual reg characters are differ istration ent 8 Some characters Some OS cannot register or cannot be registered display certain characters or displayed 9 The Assistant tool for Space entered at the end of a word may become invalid 107 FK 507 dD c Z s s 4 n e G E e FK 507 D fo E re 3 e 2 E 8 Troubleshooting Field Service Ver 2 0 Dec 2008 Item No Condition Possible cause Action to be taken 10 Input data is cleared when a registration error occurs For some browsers items dis played with such as pass word may be cleared 11 Entered data is cleared when a regis tration error occurs Depending on the browser items displayed with including passwords may be cleared 12 When clicking Apply or
41. software settings are Make the required network settings not receive the data not set completely Transmission data is too large to Make data size small by reducing the be transmitted and the fax has number of pages and retransmit not been received because of restriction of a server 2 Faxis not transmitted Communication mode of the Touch Allow for Gateway TX and set from this machine gateway transmission is not set communication mode correctly correctly A 8 4 6 Scan to FTP Item No Condition Possible cause Action to be taken 1 Cannot send with Refer to communication error Check the details of the communica Scan to FTP codes tion error in the Type menu of Job List and refer to error codes The LAN cable is broken Replace the LAN cable No destination directory Create the directory User Name or Password is incor Confirm the settings rect A 8 4 7 Scan to SMB Item A A No Condition Possible cause Action to be taken 1 Cannot send with Scan to SMB Refer to communication error codes Check the details of the communica tion error in the Type menu of Job List and refer to error codes The LAN cable is broken Replace the LAN cable No destination directory Create the directory Read only directory Make it writable User Name or Password is incor rect Confirm the settings The access is limited by the fire wall A Windows PC may be set w
42. to suit the purpose of the Use use and to change the machine status Only software DIPSW available of setting by the user administrator are described here For details of the software DIPSW as well as software DIPSW which can be set by CE refer to the Service mode or main body service manual Setting 1 Touch Software Switch Setting Procedure 2 Touch Mode Selection and enter the mode number three digit number using the Ro Set the cursor using the lt or gt key to specify the bit with 0 or 1 on the 10 key Do 10 key pad Touch Bit Selection pad When setting in hexadecimal press HEX Selection to enter using the 10 key pad or A to F key Touch Apply Touch OK A List of the software switch settings for administrator 1 For network settings Mode Setting item 356 Specifying settings concerning the SMTP transmission timeout 357 Specifying settings concerning the SMTP reception timeout 358 Specifying settings concerning the POP3 reception timeout 361 Specifying settings concerning Assistant tool for C200 SMTP transmission reception and POP3 reception 364 Specifying the setting for the POP Before SMTP time N 365 Specifying settings concerning the timeout for a FTP connection 367 Specifying settings concerning the timeout for a DNS inquiry 372 Specifying settings concerning the transmission interval for
43. 054 Goa area tai HEX 7A Logic ae Bit Feature A Description 7 Time to be detected as no Bit 7 4 0000 Not available 6 sound 0001 1 sec 5 l 4 0111 7 sec l 1010 10 sec Others Not available 3 Control history of V 34 Valid only when a receiver system has auto dialing V 34 modulation 2 Modulation method for V 34 manual quick scan TX 1 Modulation method for V 34 polling TX document 0 Modulation method for V 34 manual RX MODE Factory setting bit Bit 7654 321 0 055 0000 0010 Bere Logic aoc Bit Feature j 7 Description 6 Silence detection Do not Detect detect 5 Silence detection level Bit 5 0 000000 950 Hz 4 cut off frequency 000001 1000 Hz 3 000010 1050 Hz 2 000011 1100 Hz 1 000100 1150 Hz 0 000101 1200 Hz Others Not available 65 FK 507 eJ E E 7 Yn 5 c o E z 7 Ks lt FK 507 D gt amp E n E m c o s D lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 056 0000 1100 HERD Logic e Bit Feature 7 Description 2 Select sending time of Bit 2 0 000 2 0 sec 1 ANSam 001 2 5 sec 0 010 3 0 sec 011 3 5 sec 100 4 0 sec 101 5 0 sec 110 6 0 sec 111 Not available MODE Factory setting bit Bit 7654 3210 i 057 000 1 1001 REM te Logic es Bit Feature 7 7 Desc
44. 1 of mode 016 is set to Yes Used for G3 communications The features with are settable by users lt gt Soft switch setting 47 FK 507 eJ E E 7 ep oe c o E S 7 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit D Bit 7654 3210 s 017 Sooo dro Be HEX 00 Lu Logic P Bit Feature 7 Description 3 Select initial value of TSI Bit 3 0 0000 2 0001 TSI 2 1 0010 TSI3 0 0011 TSI 4 0100 TSI5 0101 TSI6 0110 TSI 7 0111 TSI 8 Others Not available NOTE The features with are settable by users Screen setting o E 02 o E 5 D lt 48 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 6 4 321 0 018 1 0 0110 7 5 i 0 0 HEX 46 FK 507 Logic engi Bit Feature T Description Density Bit 7 4 0000 1 Light 0001 2 0010 3 0011 4 0100 AGEUKE Specify default value of 6 7 olo 0101 density 0110 0111 8 1000 9 Dark Others Not available 3 Background adjustment Bit 3 0 0000 6 Light 2 0001 5 1 0010 4 0 0011 3 0100 2 Specify default value of 0101 1 background adjustment 0110 0 Standard 2 0111 1 b 1000 2 Dark z 1001 Auto
45. 2008 06 1 0 Issue of the first edition Date Service manual Ver Revision mark Descriptions of revision Field Service Ver 2 0 Dec 2008 CONTENTS FK 507 Outline 1 Product Specifications ica rtr ice trace er n aee ECCL KD ER ELO EE EE a Maintenance 2 uu 2 4 Disassembly adjustment prohibited items 3 Disassembly assembly nin tre ther tenen rriaire 3 1 FAXU board with G3 multi port option 3 2 Ni MH battery replacement eese netta tnnt tna Adjustment Setting 4 How to use the adjustment section sessseeeeeeeeeenenenens b Utility MOGB iiir pi im Eher eno Dandies inate Do ERR Ere REL EXER oer 5b Utility Mode function tree nett nnno rnit nine 5 2 Utility Mode function setting procedure 5 2 1 PIOCCOUNG 5 2 2 Su 5 2 3 Changing the setting value in Utility Mode functions ssssse 14 5 3 Settings in the User Settings incl 5 3 1 Display Settings nie iens AeA Pes radan raras 15 5 4 Settings in the User Management c eccseceeseeeeeeeeeeeeeeeeeeeeseeeeeeaeteeneeeaeeaees 15 5 4 1 Line Monitor Sound isna rir etie ee eer 15 5 4 2 Memory RX ON OFF icti tete opo i ep edd eere 15 5 5 Settings in the Admin Administrator Management sees 16 5 5 1 Document Management sc
46. 4 communication V 17 WAL Invalid when MODE 048 Bit 2 is 0 for extensions Invalid when MODE 048 Bit 1 is 0 62 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 3210 049 cod dor dre HEX 0D Logic M Bit Feature Description 4 Select upper limit of Bit 4 0 00000 2400 bps 3 transmission speed TX 00001 4800 bps 2 00010 7200 bps 1 00011 9600 bps a 09100 TER NODE Need to disable Allow 00101 14 4 kbps V 34 MODE 048 Bit 00110 16 8 kbps 2 by setting No for 2400 bps SUE fee Nps 16 8 kbps or faster are 01000 21 6 kbps valid only when Allow 01001 24 0 kbps V 34 MODE 0468 Bit 01010 26 4 kbps 2 is enabled Yes 01011 28 8 kbps 01100 31 2 kbps 01101 33 6 kbps Others Not available MODE Factory setting bit Bit 7654 3210 050 oe Cad HEX 0D Logic M Bit Feature 7 1 Description 4 Select upper limit of Bit 4 0 00000 2400 bps 3 transmission speed RX 00001 4800 bps 2 00010 7200 bps 1 00011 9600 bps 00100 12 0 kbps Need to disable Allow 00101 14 4 kbps V 34 MODE 048 Bit 00110 16 8 kbps 2 by setting No for 2400 bps Soc 19 2 Kops 16 8 kbps or faster are 01000 21 6 kbps valid only when Allow 01001 24 0 kbps V 34 MODE 048 Bit 01010
47. 4 margin without consider ing width of paper 1000 Same width No wider width will not 2 only take printer papers wider 9 Others Not available than the print image v No Wider E Width 1 Same width iE and no reduction 5 Width 2 Same width E and minimum margin Width 3 No reduction without considering width of paper Width 4 Minimum mar gin without considering width of paper Same width only selects paper with the same width as the print image Note Margin means the non printed area Methods 2 to 4 are unavailable to users NOTE The features with are settable by users lt gt Soft switch setting 80 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 321 0 HEX 51 2 1000 0000 dd Logic ah Bit Feature 7 Description 7 Detect dial tone DT No ram MODE Factory setting bit Bit 7654 321 0 HEX 01 520 0000 000 1 9 Logic vai Bit Feature 7 3 Description 4 Specify the ringing count of Bit 4 0 00000 0 Specify the PSTN1 3 auto receiving call PSTN1 00001 1 ringing detection count 2 The ringing count is 1 10100 20 the number of rings 0 Others Not available Until the machine automatically starts receiving a call Note Some machines cannot receive calls Care must be taken when you set the ringing count to 10 or more
48. 400 Sym S 3 001 Not available 2 010 2800 Sym S 011 3000 Sym S 100 3200 Sym S 101 3429 Sym S Others Not available 74 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit 098 PSTN1 si 7654 3210 ede S 128 PSTN2 0100 0110 7 Bit Feature ae Description 7 Select start time of send Bit 7 6 00 0 sec 6 ing GM signa Oo oa see O Use this soft switch for 10 2 sec error in V8 sequence 11 3 sec 3 Select EQM threshold Bit 3 0 0000 6 2 value 0001 5 1 0010 4 0 0011 3 0100 2 0101 1 ai a 0111 1 1000 2 1001 3 1010 4 1011 5 1100 6 Others Not available eJ amp E 7 ep 4 o E z 7 ks lt 75 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit S 099 PSTN1 i 76524 3210 ease 129 PSTN2 1000 1000 Logic Per Bit Feature 7 3 Description T Select threshold value 1 Bit 7 4 0000 8 6 for V 34 symbol rate 0001 7 5 0010 6 4 0011 5 0100 4 0101 3 0110 2 Specifies range of toler 0111 1 ance for V 34 line char acteristic distortion 1001 1 1010 2 1011 3 1100 4 1101 5 Others Not available gt 3 Select threshold value 2 Bit3 0 0000 8 z 2 for V 34 symbol rate 0001 7 z 1 0010
49. 476 00 00 Destination display screen Specify full dial TX Specify broadcast TX Fax registration restriction and destination display Setting confirmation 477 01 01 screen for broadcast TX 478 82 02 Specify delete key operation Display when pressing one touch Comm mode initial value Antidew processing PB DP auto detection key 479 00 00 Undefined 480 00 00 Display file forwarding key Sound patterns for alarm buzzer 481 00 00 Undefined 484 00 00 485 CO 00 Year Month Day display order 486 40 40 Daylight saving time activation switch 487 00 00 No sleep 488 01 01 Auto reset 489 0A OA Low power mode 490 14 14 Sleep mode 491 01 01 LCD back light OFF 492 6C 6C Sound volume setting buzzer sound alarm sound 493 64 68 Sound volume setting monitor sound Priority application screen 494 0C OC Sound volume setting completion sound 495 00 00 Undefined 499 00 00 500 00 00 Enlarge sound volume 501 00 00 Screen reverse Next screen display for enlarge display 502 03 03 Key repeat starting time 503 01 01 Key repeat interval 504 03 03 Reservation completion screen display 505 40 40 Buzzer sound 506 00 00 Extend auto reset time 507 00 00 Undefined 511 00 00 512 80 80 Dial tone detection 38 Field Service Ver 2 0 Dec 2008 7 Soft Switch HEX HEX MODE
50. 6 0 0011 5 B 0100 4 lt 0101 3 0110 2 Specifies minimum toler 0111 1 ance level of S N ratio in 1001 1 1010 2 1011 3 1100 4 1101 5 Others Not available 76 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit 212 PSTN1 si 7654 3210 HEX 40 For U S S 2932 PSTN2 0100 0000 HEX 00 For Europe x Logic Bit Feature 0 Description T DP make rate Bit 7 6 00 6 Specify the DP signal make ratio Others Not available MODE Factory setting bit Bit 7654 3210 249 0000 1000 PER OG Logic Bit Feature i j Description 7 Specify the ringing count Bit 7 3 00000 0 Specify the PSTN2 ring 6 of auto receiving call 00001 1 ing detection count The PSTN2 lt gt ringing count is the num 5 ber of rings until the 4 10100 20 machine automatically 3 Others Not available Starts receiving a call NOTE The features with are settable by users lt gt Soft switch setting s Some machines cannot receive calls P Care must be taken when you set the ringing count to 10 or more 2 For PSTN1 refer to MODE 520 a A MODE Factory setting bit Bit 7654 3210 HEX FF 288 1 d 1 41 1 1 1 1 Logic xs Bit Feature E Description 7 Insert dummy data before Bit 7 0 00000000 Add 200 ms e PI
51. Box Report Settings TX Report 002 6 5 Activity Report 002 7 29 FK 507 o E 2 lt pm o E n o lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 Utility Mode bit Admin Print Lists Setting List S Network Basic Settings DHCP 355 4 x Settings IP Address Subnet Mask Gateway Network Board Set 355 7 6 5 DNS Settings 361 0 Machine Name SMTP TX Settings SMTP RX Settings POP3 Settings Scanner Activity Report 352 Settings RX Doc Header Print 353 6 E Mail Header Text 353 7 4 Subject Registration Division Binary Division 371 1 Settings Binary Division Size 351 7 Gateway TX A LDAP Setting Up LDAP Settings Search Default Setting 387 5103 Frame Type Set 2 IP Relay Settings E RAW Port Number Settings Software Switch Setting Ping EI Firmware Version E Security Function Maximun Job Allowance Settings Mgmt Settings 30 Field Service Ver 2 0 Dec 2008 7 Soft Switch 7 2 List of Defaults HEX HEX 5 MODE For For Remark L U S Europe x 000 30 20 TSI Password Memory TX 001 00 00 Dest insert 002 A8 A8 Reports 003 43 43 Broadcast TX result report 004 06 06 Memory time 005 04 08 Undefined
52. CRP 3 times for o DTC of polling reception 7D RX command error with Failure in remote o Check the status of the out cutting off carrier machine remote machine 7F No remote machine Failure in remote Check the status of the response after changing machine o remote machine mode T1 timeout 8F Received PIN for post Failure in remote o Check the status of the message machine remote machine 92 Field Service Ver 2 0 Dec 2008 8 Troubleshooting 8 2 4 Communication errors RX Code Description Cause Remedy z Re Li Lo x LL 33 Protocol failure in V 34 Failure in remote o Try another remote machine Sequence machine Line failure o Try another line 91 T1 timeout while waiting Failure in remote o Try another remote machine for initial identification sig machine nal Line failure o Try another line 92 Received DCN while wait Interruption or failure Check the status of the ing for commands other in remote machine o remote machine and retry TX than DON in phase B 95 Detected low speed flag Failure in remote o Try another remote system followed by 10 sec time machine out while waiting for detec ing failure Try another line tion of image signal carrier Oo HMCD ON 96 Carrier disconnected for Error in remote o Ask for resending 15 seconds while receiv machine ing G3 image sig
53. E Ensure appropriate security for Service Mode function setting procedures They should NEVER be shown to any unauthorized person not involved with service jobs FK 507 Procedure Press the Utility Counter key Touch Check Details Press the following keys in this order Stop gt 0 gt 0 gt Stop gt 05 1 NOTE When selecting CE Authentication under Security Settings available from Ser vice Mode authentication by CE password is necessary Enter the 8 digits CE password and touch END The initial setting for CE password is 92729272 NEVER forget the CE password When forgetting the CE password it becomes necessary to replace the RAMU board with a new one and call responsible person of KMBT The service code entered is displayed as ON 4 The Service Mode menu will appear Service Hode F Machine Imaging Process Adjustment 4 Adjustment 4i 1 System Input f Counter J List Output C nfSrmacion Test Hode Download Firmwar el Hemor y1005 o E 7 i L o iS 5 Ss lt A02FF3E517DA NOTE Be sure to change the CE password from its default value For the procedure to change the CE password see the Security Settings B Exiting Touch the OK key NOTE When changing the setting value in service mode make sure to turn main power switch off once and turn it on again C Changing the setting valu
54. K 507 Blank Page D fo E re 3 e 2 110
55. MFBU board O Replace MFBU board B6 Modem failure modem Line failure o Check line noise and recep failure in V 8 sequence at tion level RX Failure in FAXU board O Replace FAXU board Failure in MFBU board O Replace MFBU board B7 System failure Exam Warm restart switch o None ples image data conver was pressed Sion failure error in Failure in FAXU board O Replace FAXU board sequence timing Failure in MFBU board O Replace MFBU board Line failure o Check line noise and recep tion level 94 Field Service Ver 2 0 Dec 2008 8 2 6 A 8 Troubleshooting Internet Fax transmission Scan to E mail Error code Possible cause Action to be taken E4DXXX The machine cannot connect to a mail server as the SMTP server address has not been set Set an SMTP server address E5AXXX The machine cannot transmit the document as the DNS settings are incorrect Check the DNS settings E5DXXX The machine cannot transmit the document with the E mail address or the destination E mail address because it has not been specified or is incorrect Check the settings and the destination E mail address E6FXXX Transmission was attempted and data was too large to be transmitted The document may not be transmitted even if the loading of data is successful Set the quality to Fine or Standard and try again E7XXXX SMTP authentication failed Confirm SMTP authentication
56. N1 3 1300 Hz reception sensi When it is not possible to receive it by tivity switching 28 dB it changes to 36 dB MODE Factory setting bit 089 PSTN1 Im 7654 9210 wo 119 PSTN2 0000 0000 Logic Mes Bit Feature P Description 7 Posed insertion DESTETE Insert pause EUGA JG after 1st dial for external lines 6 Select method of detect 913 Pause ing dial prefix for external Eti search lines method method 5 Select prefix for external 0 4 pee 0001 1 3 0010 2 2 0011 3 Valid only when Select method of 0100 4 detecting dial pre 0101 5 fix for external lines 0110 6 MODE 089 Bit 6 is set to Dial 0111 7 search method 1000 8 1001 9 Others Not available NOTE The features with are settable by users Screen setting 71 FK 507 eJ E 72 EX zm c o E 5 7 B 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit S 092 PSTN1 B 7654 3210 ence 122 PSTN2 0111 0000 Logic ds Bit Feature 7 i Description 7 Send V 29 echo protection Yes tone 6 Send V 17 echo protection No tone 5 Send V 33 echo protection No tone 4 Select V 17 and V 33 car Bit 4 3 00
57. Print the stored documents to reduce the memory usage and then ask the sender to retransmit Other unknown causes Check the error details in the Type menu of Job List and refer to the error code 3 The machine receives Data in a format other than MIME When the format of the attached data is attached or a mail is received via a server that does not support MIME format is other than MIME binary codes are printed out as they are in the text This is not a machine failure Ask the sender to send the data in the MIME format 105 FK 507 D 5 P 2 ds e FK 507 D c Z o e wn amp re 3 e 2 8 Troubleshooting Field Service Ver 2 0 Dec 2008 M Condition Possible cause Action to be taken 4 The machine receives The size of the mail is so large Delete the mail in question from the the same document that the connection with the server by receiving it alternatively repeatedly server is timed out before the via a PC document reception is com Askthe sender to reduce the mail pleted size and retry 5 Transmission cancel It may take some time to cancel Wait for a while until it is canceled lation has failed an internet facsimile reception 8 4 5 IP Relay Item j No Condition Possible cause Action to be taken 1 This machine does Required
58. STN1 lw 7654 9210 wo 125 PSTN2 0010 0000 Logic Bit Feature 7 Description 4 Adjust digital TX cable Bit 7 6 00 0 dB 6 equalizer 01 4 dB 10 8 dB 2 11 12 dB S Adjust digital RX cable Bit 5 4 00 0 dB z equalizer 01 4 dB For V 29 actual value e will be the sum of 4 dB 9 10 8 dB and the specified value o 11 12 dB st 73 FK 507 D E E ep m c o s ES o 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit 096 PSTN1 n 7654 9210 ey 126 PSTN2 0001 0100 Logic ds Bit Feature 3 Description 5 Select time for setting Cl Bit 5 4 00 0 5 sec signal sending to ON Use this soft switch for 10 1 5 sec error in V8 sequence 11 2 0 sec Select time for setting Cl Bit 3 1 000 0 4 sec 2 signal sending to OFF 001 0 8 sec 1 010 1 0 sec 011 1 2 sec Use this soft switch for error in V8 sequence 100 1 6 sec 101 2 0 sec Others Not available MODE Factory setting bit 097 PSTN1 ee 7654 0210 u 127 PSTN2 0 0 0 1 0100 Logic uM Bit Feature Description 7 Attenuate TCF NTCF Yes Specifies whether to attenuate sending sending level 3 dB level of TCF by 3 dbm with the level of attenuation that is determined by MODE 085 Bit 7 to 4 PSTN 1 or MODE 115 Bit 7 to 4 PSTN 2 4 Select V 34 symbol rate Bit4 2 000 2
59. Screen T Default Fax Screen P15 Default Settings Fax Scan Default Scan Fax Settings File Type User Line Monitor Sound P15 Management Memory RX ON OFF P15 One Touch One Touch Box Reg Index Domain Name j Bulletin Admin System Output Settings Print Fax Printer i Settings Output Setting E3x E Mail N One Touch One Touch i Box Reg Index 2 Domain Name E Bulletin P Document TX Forwarding F16 Management RX Document All Other Docs Password EI RX Doc Settings P 16 ui Forwarding Dest Network G3 Password RX Doc Settings P 16 Forwarding Dest Reception user User Box Name box Type Number Password R17 RX Doc Settings Forwarding Dest Remote Input Check Fax Settings Self ID P17 RX Functions Reception Mode P417 Numbers of RX Call Rings R17 Password Communication Ply A Field Service Ver 2 0 Dec 2008 5 Utility Mode Utility Ref page Admin Fax Settings Self Telephone Self Telephone 1 Information 1 PBX Connect Mode 1 Dialing Method 1 ai Self Telephone Self Telephone Info 2 Information 2 PBX Connect Mode 2 Dialing Method 2 TX Settings TSI Registration P 18 RX Settings Memory RX Timer Memory RX Time P 18 Setting Memory Lock Password P18 Delete User Box P19 Report Settings TX Report P 19 Activity Report P19 Print Lists Setting List 5 Software Switch Setting P 20 Print Lists TX Report P23 R
60. The original glass slit glass or related part is dirty Correct paper is being used for printing The units parts and supplies used for printing developer PC Drum etc are properly replenished and replaced when they reach the end of their useful service life Toner is not running out N CAUTION Tounplug the power cord of the machine before starting the service job proce dures If itis unavoidably necessary to service the machine with its power turned ON use utmost care not to be caught in the scanner cables or gears of the exposure unit Special care should be used when handling the fusing unit which can be extremely hot The developing unit has a strong magnetic field Keep watches and measuring instruments away from it Take care not to damage the PC drum with a tool or similar device Do not touch IC pins with bare hands eJ E 7 ep 5 a 7 E z 7 5 lt 11 5 Utility Mode Field Service Ver 2 0 Dec 2008 5 Utility Mode 5 1 Utility Mode function tree The function tree is shown to comply with the format displayed on the screen NOTE The following function tree shows only the fax related functions Keys displayed on screens are different depending on the setting FK 507 Utility Ref page User Settings Display Settings Default
61. X 00000001 Add 300 ms Specify period to 5 200 ms transmit dummy data 100 ms before transmitting 4 PIX 3 00000011 Add 900 ms__ Add the period speci 2 200 ms 700 fied here to the first ms flag EMC and FILL 1 G3 of the image sig 0 11111111 Add 200 ms nal Others Not available 77 FK 507 D gt amp E 7 ep ET m c o s ES Ks 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit 301 Bit 7654 3210 HEX 19 For U S 000 1 100 1 HEX 15 For Europe Logic ae Bit Feature i Description 7 Select upper limit of cut off Bit 7 5 000 0 If the excess length is 6 length after printing 001 8mm longer than specified When a received document is here 5 longer than the print paper 010 12mm __ lt For reduction gt and if the excess length is 011 14mm _ e If Bit 1 is set to O itis shorter than that specified 100 18 mm reduced when fitting here it is cut off within the reduction If it is longer than that value 101 20 mm percent range specified specified with these bits it is 110 24 mm with Bits 4 to 2 split into multiple pages This 111 Not For division feature is enabled when the available f Bit 1 is set to 0 it is following 2 conditions are sat divided when not fitting isfied within the reduction When printing a received ratio range speci
62. X Report P23 Bulletin List P23 One Touch List P23 Program List P23 For details see the main body service manual 13 A FK 507 o E i a o E im n m lt 5 Utility Mode Field Service Ver 2 0 Dec 2008 5 2 Utility Mode function setting procedure 5 2 1 Procedure 1 Press the Utility Counter key 2 The Utility Mode screen will appear FK 507 Utility Counter Total Counter Poser M user Settings Management J By ack I Adnin Full Color Single Y 2 Color Check 1 Details jj oe Habe d A02FF3E516DA 5 2 2 Exiting Touch the OK key 5 2 3 Changing the setting value in Utility Mode functions Use the key to enter or change the setting value Use the 10 key pad to enter the setting value To change the setting value first press the Clear key before making an entry D gt amp ep me m c o s E o lt 14 Field Service Ver 2 0 Dec 2008 5 Utility Mode 5 3 Settings in the User Settings 5 3 1 Display Settings A Default Fax Screen Functions U To set the screen which is preferentially displayed when in fax mode se Setting The default setting is One Touch Procedure One Touch Search Direct Input Index 5 4 Settings in the User Management 5 4 1 Line Monitor Sound Functions To set the volume of the line monitor sound that
63. account and password EAXXXX ALAN cable has not been connected or you failed to communicate with the SMTP server You tried to transmit the document to an incorrect destination address The protocol error on SMTP Check if the LAN cable has been correctly connected if the SMTP server is ready for communication if the network settings such as subnet mask setting are correct or if the E mail address of the destination is correct before SMTP EAX212 SMTP authentication required Enable SMTP authentication settings EABF4F The machine has invalid settings for POP3 Check the POP server settings for adminis before SMTP trator maintenance EABF50 The machine failed to authenticate POP3 Check the account and the password of POPS 95 FK 507 dD c e s 4 n e G 3 e E FK 507 27 c o e wn amp ic 2 e 2 8 Troubleshooting 8 2 7 A Internet Fax reception Field Service Ver 2 0 Dec 2008 Error code Possible cause Action to be taken E40XXX The machine cannot connect to a mail server as the POP3 server address has not been set correctly The machine cannot connect to a mail server as the server has failed Check the POP3 server address Check that the POP3 server is operating normally E50XXX E51XXX E52XXX The machine cannot receive a document as the POP3 User Name or Password has not been set or is
64. acing YES Replace FAXU board FAXU board NO Go to item 8 8 Any improvement after replacing YES Replace MFBU board MFBU board NO Go to item 9 9 Any improvement after replacing YES Replace operating panel operating panel NO Go to item 10 10 Any improvement after replacing YES Replace the cable between operating the cable between operating panel and MFBU board panel and MFBU board NO Replace the machine Automatic 1 Did you select the automatic YES Go to item 2 nre dis reception mode NO Select the automatic reception mode able 2 ls the external telephone in on YES Go to item 3 2 hook status NO Set the external telephone on hook I 3 Any improvement after replacing YES Replace MFBU FAX cable E MFBU FAX cable NO Go to item 4 9 fe 4 Any improvement after replacing YES Replace FAXU board E FAXU board NO Go to item 5 5 Any improvement after replacing YES Replace MFBU board MFBU board NO Go to item 6 6 Any improvement after replacing YES Replace operating panel operating panel NO Go to item 7 7 Any improvement after replacing YES Replace the cable between operating the cable between operating panel and BCRU board panel and BCRU board NO Replace the machine 101 FK 507 27 c o e wn amp ic 2 e 2 8 Troubleshooting Field Service Ver 2 0 Dec 2008
65. annot printing G3 1 Tray 2 print Can print 5 Cassette specified Cannot printing G3 1 Tray 3 print Can print 4 Cassette specified Cannot KUT aii printing G3 1 Tray 4 print 3 Cassette specified Cannot printing G3 1 Bypass print tray 0 Cassette selection IEEE Enable per reception port 44 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 3210 008 108 4 4 1008 08 HEX FO Logic T Bit Feature 7 i Description 7 Cassette specified Cannot leet ain printing G3 2 Tray 1 print 6 Cassette specified Cannot KUT Ji printing G3 2 Tray 2 print 5 Cassette specified Cannot KEU printing G3 2 Tray 3 print 4 Cassette specified Cannot KET printing G3 2 Tray 4 print 3 Cassette specified printing G3 2 Bypass tray MODE Factory setting bit Bit 7654 3210 009 41 ea Ge db HEX FO Logic EM Bit Feature 3 j Description 7 Cassette specified Cannot printing Network Tray 1 print 6 Cassette specified Cannot printing Network Tray 2 print 5 Cassette specified Cannot printing Network Tray 3 print 4 Cassette specified Cannot printing Network Tray 4 print 3 Cassette specified printing Network Bypass tray 45
66. can be heard from the monitor speaker Use during fax transmission Setting The default setting is 3 Procedure 0 mute to 5 5 4 2 Memory RX ON OFF Functions To allow the machine to produce a print temporarily even in the off mode Use A print control password is necessary to print data 1 Touch Memory RX ON OFF 2 If a password has been specified enter the password for Memory Lock Password Setting and touch OK Procedure 3 Touch Lock OFF 4 To halt the print cycle touch Lock ON while the print cycle is being run 5 Touch Temporarily Print to resume the print cycle 15 FK 507 D i p 0 92 z 5 E E n E T l lt 5 Utility Mode Field Service Ver 2 0 Dec 2008 5 5 Settings in the Admin Administrator Management The Admin setting will be available by entering the administrator password 8 digits set by the Admin setting or Service Mode The administrator password is initially set to 12345678 FK 507 5 5 1 Document Management A TX Forwarding Functions To set to forward received text to a destination that has been set by the administrator Use When forwarding received text to a destination that has been set by the administrator 1 Touch Document Management 2 Touch TX Forwarding 3 Select the forwarding communication mode and touch Next 4 Specify the forwarding destination and t
67. ccscscssesscccsseecestenecensseeessrseseesseesesteseeenoneees 16 5 5 2 Fax Settings eese enne nennen nennen enne 17 5 5 3 Neu IM 18 5 5 4 RX Seti S e C 18 5 5 5 Report Settings 1 ne teo e d e cei al e EROR ES 19 5 5 6 Software Switch Setting iacere do ettet d retento 20 5 6 Settings In ithie Print Eists ii oi netter eee erben itia de 23 5 6 1 TX Report 5 6 2 iab M 23 5 6 3 WIE s 23 O He x LL Maintenance Adjustment Setting D E P S ds e E Field Service Ver 2 0 Dec 2008 5 6 4 One Touch E e M 23 5 6 5 Program EISE onore ni mi t da e FERE d Dr DEO nds 23 S 6 Service MOE 24 ir 6 1 Service Mode function setting procedure sse 24 6 2 Service Mode function tree nnne 6 3 Settings in the System Input 6 3 1 Software Switch Setting 6 4 Setingsinthe List Output entities tre i eec 6 4 1 Protocol Trace rer rine etr rte rrr Pied 6 5 Settings in the FAX Settings iecit ip iere t e Reed 26 6 5 1 Self Telephone st eesssssesseeeeseeeeenennennee nennen nennen 26 7 Soft SWIC nai a AA e ERE RR M MR scam AIEO 27 7 1 Soft Switches Disclosed to Users Screen Setting 27 4 2 LISVOT DOTAUNS ia ii odio C e enar oon eR a di Eaa DELE E EA RAE ER ci AE 31 a To Abisko Sot SWIICIIBS neo ERE Erat di nei En
68. cerning transmission if the memory becomes full 028 Specifying the maximum number of copies allowed with remote copying 030 Specifying settings for fax reception functions 037 Specifying the settings for selecting paper trays when faxes are received 043 Specifying settings for general subscriber lines N 249 Specifying settings for the number of rings until automatic reception port 2 301 Specifying settings for receiving long documents 302 Specifying the setting for selecting paper when printing received documents 350 Specifying settings concerning Internet faxing 351 Specifying transmission source information for IP address fax transmissions and IP relay operations 352 Specifying whether transmission source information is added when performing a IP relay operation or when forwarding received documents A 360 Coding method for the receiver Internet fax capability Network function Mail mode 363 Specifying settings concerning the from address in MDN DSN reports 366 Specifying the default address input screen 368 Specifying settings concerning IP relay operations appearing in the activity report 373 Specifying settings concerning full mode functions with Internet faxing 381 Specifying the default setting for the coding method 382 Specifying settings concerning the communication results of IP relay operations N 391 File format Coding format 473 S
69. d SF SSF trans mission function When this feature is disabled the calling machine sends DCS stating that it does not provide SF in response to DIS from called terminal in the outside network or NSS stating that it does not provide SF in response to NSF from called terminal in the internal company network Yes 4 Destination machine confir mation transmission lt gt Enables Disables TTC high resolu tion reception When this feature is disabled the called machine sends 32 bit DIS stating that it does not support SF or NSF stating that it supports SF This makes SF communication possible between the calling party in the internal company network Confirm 86 Set whether the machine is to exe cute destination machine confirma tion transmission if a destination machine confirmation transmission use special character string is not included in the dialed number Field Service Ver 2 0 Dec 2008 7 Soft Switch i Logic m Bit Feature Description N 3 Destination machine confir Bit 3 0 0000 Not available B 2 mation transmission CSI 0001 1 digit If the dialed num comparison digits lt gt ber does not match 1 0010 2 digits the digit quantity 0 0011 3 digits specified with this Tm setting compare DIEN Aala with all digits of the 0101 5 digits dialed number 0110 6 digits f c
70. divided e mail messages N 376 Specifying settings concerning the AppleTalk protocol N 378 Specifying settings concerning the IPP printing 380 Specifying security settings for e mail transmissions 383 Specifying security settings for e mail receptions 384 Specifying settings concerning the network protocol N 385 Specifying settings concerning the SMB protocol N 386 Specifying settings concerning the TCP socket NetWare N 389 Specifying settings concerning the encryption method for SSL and the SNMP protocol N 390 Specifying settings concerning the SNMP protocol 470 Specifying settings concerning Assistant tool for C200 20 Field Service Ver 2 0 Dec 2008 5 Utility Mode 2 For scan fax settings Mode Setting item 000 Specifying settings concerning the position of the transmission source information and concerning password communications 001 Specifying settings for inserting the recipient s name in the original 002 Specifying printing of the memory clear report and the report for a broadcast transmis sion 004 Specifying the storage time for failed transmission documents 016 Specifying whether or not a received date report is added and its format N 023 Specifying settings for the TWAIN operation lock time and the image in the results report 024 Specifying settings for administrator forwarding 025 Specifying settings con
71. e in Service Mode functions Use the key to enter or change the setting value Use the 10 key pad to enter the setting value To change the setting value first press the Clear key before making an entry 24 Field Service Ver 2 0 Dec 2008 6 Service Mode 6 2 Service Mode function tree The function tree is shown to comply with the format displayed on the screen NOTE The following function tree shows only the fax related functions Keys displayed on screens are different depending on the setting FK 507 Service Mode He page System Input Memory Clear P25 Software Switch Setting P27 Counter Fax Connection Error List Output Protocol Trace P 26 State Confirmation Machine Configuration a Fax Settings Self Telephone P 26 For details see the main body service manual 6 3 Settings in the System Input 6 3 1 Software Switch Setting Functions To change the status of each function by setting values mode bit HEX for soft Use Switch of the machine as necessary Refer to the corresponding item on Admin for the list of the soft switches available of setting by the user administrator See P20 Setting 1 Call the Service Mode on the screen Procedure 2 Touch System Input Software Switch Setting 3 Touch Mode Selection and enter the mode number three digit number using the 10 key pad 4 Touch Bit Selection 5 Set the cursor using
72. e ot 42 HEM Troubleshooting 8 TROUDICSMOOUING ss ccsccccesccsscestscesescessiaccecesseascccnsstiactecssctecesdesessacensestvecuoduerssdczscessuess 89 8 1 Diagnosis by alarm COdG is icici einer rerit tnra tro cire Eel 89 8 2 Communication error codes eceeceeceeeeeeseeneeeeeeeeeeeeaeeeeeeeeaeeeeeeaeeeeeeaeeneetaeeas 90 2 8 2 1 Errors in operations rirani nar aniisi aN AEA a A SOEKE 90 E 8 2 2 Terminal alarm eii tain patera eau anre tapa Foo ERR EE ERR ERRARE Rena ERR RARE 91 E 8 2 3 Communication errors TX esent 91 E 8 2 4 Communication errors RX esris rn tct ete etit en dte 93 E 8 5 Malfunction sainte nor op EU T PUER IR ER baee 94 8 2 6 Internet Fax transmission Scan to E mail 95 8 2 7 Internet EexcreceptlOriu cine rrt a rero rr eed es 96 8 2 8 IP address Fax tramSmMiSSion ccsccscccsccssssscseesesscssessseesscssseessesesesonsens 96 E C EM E C MM 97 E 8 2 10 Full mode communication nennen 97 Ez 82 11 Scando ETP tr nsmission onec eas nete n dee 98 8 2 12 Scan to SMB Transmission nennen 98 8 3 Diagnosis by SymptOlTls ice cnr rh E irren ica ER i C HERE EE ERR 8 4 Troubleshooting of network function 8 4 1 Error indications Icons POP3 reception anomalies 104 8 4 2 Internet Fax Transmission Scan to E mail ssssssss 104 8 4 3 IP address Fax Transmission 105 8 4 4 Internet Fax receptiori eueii entree teret there 105
73. erase A 406 00 00 Erase position book separation binding margin 407 00 00 Undefined 408 00 00 Default tray print paper 409 04 04 Default d print order Priority document quality Non matching specified feed trays 410 00 00 Undefined 411 00 00 Undefined 412 08 08 Priority sort mode Sort group 413 48 48 Copy density 414 70 70 Undefined 416 00 00 36 Field Service Ver 2 0 Dec 2008 7 Soft Switch HEX HEX MODE For For Remark U S Europe B 417 00 00 Set max st of copies S 418 o0 00 rs Undefined 423 00 00 424 00 00 Small doc 425 10 10 Select FLS size 426 10 00 Undefined 427 48 48 Brightness for color quality adjustment 428 48 48 Contrast for color quality adjustment 429 48 48 Saturation for color quality adjustment 430 48 48 Red for color quality adjustment 431 48 48 Green for color quality adjustment 432 48 48 Blue for color quality adjustment 433 48 48 Yellow for color quality adjustment 434 48 48 Magenta for color quality adjustment 435 48 48 Cyan for color quality adjustment 436 48 48 Black for color quality adjustment 437 60 60 Sharpness for color quality adjustment 438 00 00 Undefined 439 00 00 Undefined 440 0B 01 Set PCL Paper size gt 441 80 80 Paper tray Paper orientation E 442 01 01 of
74. fication of result Add TSI for Gateway TX and forwarding 353 88 80 Textinsertion Header printing 354 38 60 Time zone 355 30 30 Switch 10M 100M Switch full duplex half duplex DHCP 356 20 20 SMTP TX timeout 357 AO AO SMTP receive timeout 358 20 20 POP3 receiving timeout 359 00 00 Setre trials for forwarding RX docs Forced priority TX N 360 80 80 Nimes for the receiver Internet fax capability Network function 361 F8 F8 DNS function 362 8A 8A Intervals for calling on the network 363 40 40 SMTP expansion prohibited Specify from address for DNS report 364 05 05 POP before SMTP time N 365 02 02 FTP timeout 366 08 08 Priority address input for scan Anonymous e mail countermeasure E mail file name character restrict File name year digit quantity A 367 00 00 Time of DNS inquiry timeout 368 82 82 Activity report Activity report TRE scanner TX TX RX result management for IP relay sending machine 369 00 00 Undefined 370 FF FF Additional of TX re trials 371 40 40 S to be set for additional of TX re trials Binary division 372 OF OF Transmission interval of size divided e mail file data 35 FK 507 o E Yn lt o z im n o lt FK 507 o E Yn 2a o E 5 o lt 7 Soft Switch Field Service Ver 2 0 Dec 2008
75. fied document with Bits 4 to 2 When bit 1 of this mode is 1 If Bit 1 is set to 1 the lt gt excess length portion is divided Select upper limit of reduction Bit 4 2 000 100 Reduction will not be pro 3 ratio of received document 001 95 95 ceeded if a received doc When a received document is ument is still longer than 2 longer that the print paper it 010 90 the print paper for a spec will be reduced to fit the paper 011 85 96 ified reduction with the upper limit specified 100 80 95 with these bits This feature is enabled when the following 2 conditions are satisfied When printing a received 111 Not document l available When bit 1 of this mode is 0 Example The reduction is 100 to 90 when 90 is specified If the document will not fit within a printable range at the maximum reduction ratio specified here the excess length portion is divided lt gt 1 Select cut off reduction of Cut off This bit determines that the received received document This bit specifies cutting off or reducing a received docu ment that is longer than the print paper This feature is enabled when printing a received docu ment lt gt 78 document will be cut off with Select upper limit of cut off length after printing Bit 7 to 5 or reduced with Select upper limit of reduction ratio of received document Bit 4 to 2 Field Service Ver 2 0 Dec 2008 7 Soft Switch
76. g off carrier machine remote machine QF e Interrupted page reception Failure in remote o Try another remote machine by EOR Q or EOR PRI Q machine signal from sender in ECM procedure next page may be received completely o because ECM procedure runs continuously Line failure Reduce the initial transmis sion speed and try resending 8 2 5 Malfunction Code Description Cause Remedy Re Li Lo BO Power source off Power source switch o None was turned off Power source failure O None Defective power o Replace the power source Source supply unit supply unit B2 System failure Exam Warm restart switch o None ples image data conver was pressed sion failure and errorin Failure in FAXU board Replace FAXU board sequence timing Failure in MFBU board O Replace MFBU board Line failure o Check line noise and recep tion level B4 Modem failure Document was not Check the document loaded loaded for polling o in the remote side reception in V 34 mode Line failure o Check line noise and recep tion level Failure in FAXU board O Replace FAXU board Failure in MFBU board O Replace MFBU board i 5 B5 Modem failure modem Line failure o Check line noise and recep failure in V 8 sequence at tion level RX Failure in FAXU board Replace FAXU board E Failure in
77. if the SMTP server is ready for You tried to transmit the document to an communication if the network settings such incorrect destination address as subnet mask setting are correct or if the E mail address of the destination is correct EAX212 SMTP authentication required Enable SMTP authentication settings 96 Field Service Ver 2 0 Dec 2008 8 Troubleshooting 8 2 9 IP Relay Error code Possible cause Action to be taken E4FFFE The fixed time passed without confirmation Confirm whether the other party received of transmission by the relay machine Result notification was not received from the IP relay machine within the fixed time E53XXX The machine cannot transmit the document Confirm with the sender by gateway transmission because the desti nation E mail address is incorrect E65XXX The data that could not be sent by gateway Confirm with the sender transmission was going to be sent A mail with an attached file whose format is not TIFF F a mail whose text contains a line exceeding 1000 characters or mail of large data size was going to be sent E7XXXX SMTP authentication failed Confirm the IP relay settings EBXXXX The machine could not receive the transmit Check whether the mail server is in the ted data for the gateway transmission state that it can communicate Check the network settings FFF003 Awaiting result notification of IP relay Wait until the IP
78. itch Field Service Ver 2 0 Dec 2008 HEX HEX MODE For For Remark U S Europe 037 F8 F8 Select FAX print paper cassette 038 0A OA _ Setting stop start printing 039 00 00 Undefined A 040 FE FE Binary coding T 6 coding JBIG V 34JBIG 041 40 40 ECM mode Audio response 042 3F 3F Redialing interval of resending doc Redialing non answered call No of rings TSI CSI reg 043 83 83 E istration PSTN port automatic selection RTN sending error trace threshold TX special processing T4 timer Action 044 82 82 against abnormal overseas communications RTN reception processing V 34 control channel retrain 045 10 20 Number of redialing times 046 28 28 Line holding guard timer Symbol rate display EQM value monitoring Prob ing information monitoring 047 88 88 V 34fallback tolerance 048 C7 C7 Setup MODEM standard Redialing interval for broadcast TX 049 oD OD Transmission speed upper limit TX 050 oD OD _ Transmission speed upper limit RX 051 21 21 Declare RX print paper size 052 00 00 Undefined 053 48 48 Document processing when F CODE reception fails 054 7A 7A Silence detection time History control of V 34 auto dialing Demodulation method 055 02 02 Silence detection Silence detection level 056 0C OC Select sending time of ANSam 057 19 19 Time that ANSam TX starts afte
79. ith a fire wall Change the setting A 106 Field Service Ver 2 0 Dec 2008 8 Troubleshooting 8 4 8 Assistant tool for C200 Item No Condition Possible cause Action to be taken 1 The Assistant tool for C200 cannot be con nected No IP address is set to the machine Set an IP address The wrong URL setting in browser Enter the IP address of the machine in URL The wrong settings in browser For some network configurations connec tion settings may be required to access the machine For more information consult with the network administrator If proxy setting is done in browser and the proxy server does not identify the IP address of this machine Assistant tool for C200 screen cannot be displayed In the proxy setting of the browser add the IP address of this machine in the excep tion column not using the proxy server The LAN cable is discon nected Replace the LAN cable C200 cannot register or display the space character 2 Login fails Login operation was previ Some browsers hold the user name and ously done by using a differ password once login succeeds Close the ent user name and password browser and start it again and the previous login cre dentials are cached by the browser 3 Screenis not dis The browser size is too small Increase the browser size played properly Font size is wrong Set proper font
80. le Error in operation on Ask the remote end to reload no document in local sys remote side the document again 9 2 tem while polling RX Transmission speeds Check the soft switch MODE 2 S er due to jd are set to 4800 2400 049 Bit 4 to 0 match of communication t um bps Remote machine Check the maximum trans ype and or transmission nas only V 29 d Speed y Ves mission speed for each one touch dialing only for regis tration in maintenance fea tures 10 Error in F code TX Failure in remote Check the status of the machine remote machine 11 Error in F code RX Failure in remote Check the status of the machine remote machine 90 Field Service Ver 2 0 Dec 2008 8 Troubleshooting 8 2 2 Terminal alarm Code Description Cause Remedy Re Li Lo 45 Memory overflow or nearly Memory overflows or Reset the terminal alarm and full nearly full O ask the remote end for resending 46 Document jamming Feeding is not working o Reload a document continuously Jamming in a long Reload a document document or in the middle of a page o Feeding is not com pleted even if feeding exceeds 1 m 47 No print paper or Side Out of print paper O Load print paper cover opened were Side cover was o Close the side cover detected opened while RX 8 2 3 Communication errors TX Code Description Cause Remedy Re Li Lo 33
81. lue PSTN1 099 88 88 V 34 symbol rate threshold value PSTN1 100 00 00 Undefined 109 00 00 110 23 6E Line connection time PSTN2 111 00 00 Undefined 112 24 24 Detect busy tone Detect line disconnection PSTN2 113 50 50 Undefined 114 14 28 PB sending lever PSTN2 115 90 CO TX level PSTN2 116 4C 4C RX attenuator DP speed PB DP switching Internal external line switching PSTN2 117 90 90 Detect continuous ringer Ringer detection frequency PSTN2 118 CO CO Process to be carried out when 2nd dialing tone timeout is detected 1300 Hz reception sensitivity switching PSTN2 119 00 00 Posed insertion Prefix PSTN2 120 00 00 Undefined 121 00 00 Undefined 122 70 70 Sending echo protection tone Switch carrier frequency PSTN2 123 88 40 CED Receive command echo PSTN2 124 0C OC AGC lock PSTN2 125 20 20 Digital TX RX cable equalizer PSTN2 126 14 14 CI signal sending time PSTN2 127 14 14 TCF NTCF sending level down V 34 symbol rate PSTN2 128 46 46 OMsignal sending start time EOM threshold value PSTN2 129 88 88 V 34 symbol rate threshold value PSTN2 33 FK 507 o E 2 lt E z I o lt FK 507 o E 7 i Mid o E iz us lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 HEX HEX MODE F
82. min 1100 12 min 1101 13 min 1110 14 min SS eae 57 FK 507 D c 7 ep me m c o s E o lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 043 1000 0011 mee Logic T Bit Feature 5 i Description of document Bit 7 6 00 0 resendings 01 1 11 3 4 Redialing when line is connected but no answer Restrict 2 to 4 times 3 No of rings until transmission restrict 0 to 20 times Number of times for automatic recep tion calls 2 TCI CSI registration User screen setting Service mode setting 1 Select PSTN port automatically Specify how to dial stan dard phone lines lt gt NOTE Set self telephone information When the system has 2 PSTN lines and one of them is used you can use the other line by selecting Yes If you have only 1 PSTN line or wish to use 2 lines for the extension and the external lines separately select No The features with are settable by users lt gt Soft switch setting The feature with is available only in a machine with a multi port option 58 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 321 0 044 a area HEX 82 Logic mE Bit Feature 7 Description r4 Select threshold value f
83. nal Failure in remote Try another remote machine machine Line failure o Try another line 97 T2 timeout while waiting Error in remote o Try another remote machine for post message machine T2 timeout while waiting accidental RTC detec Try another line for DON after receiving tion line failure last page Noresponse from remote g system after changing mode T2 timeout 98 Received DCN while wait Interruption or failure Ask for resending ing for command other in remote machine o than DON in phase D 99 Received PRI Q as post Failure in remote Check the status of the message Communica machine remote machine tion is regarded as nor o mal even with error E message g 9A Cannot decode line cor Failure in remote o Try another remote machine E rectly for 35 seconds while machine a ECM image sig ine failure o Try another line nal Failure in FAXU board O Replace FAXU board Failure in MFBU board O Replace MFBU board 9C Received CRP 3 times Failure in remote o Try another remote machine while waiting for initial machine identificationisignal Failure in FAXU board O Replace FAXU board Failure in MFBU board O Replace MFBU board Line failure o Try another line 93 8 Troubleshooting Field Service Ver 2 0 Dec 2008 Code Description Cause Remedy Re Lij Lo e d 9D RX command error with Failure in remote o Check the status of the Le out cuttin
84. nary fixed line f Extension is selected enter the Outside Line 4 Touch the Dialing Method DP20 20 pps pulse dialing line DP10 10 pps pulse dialing line PB Tone dialing line 5 5 3 TX Settings A TSI Registration Functions To set the name of the sending party to be notified to the recipient Use When changing the name of the sending party to be notified to the recipient Upto eight different names can be registered Setting 1 Touch the TSI Registration Procedure 2 Select the number for which the sending party is to be registered 3 Enter the name of the sending party and touch OK 5 5 4 RX Settings A Memory RX Timer Setting 1 Memory RX Time To set the time of day and the day of the week at which printing of the received fax is to Functions be started or stopped Use When a received fax is to be printed at a specific time specified without allowing it to be printed on the spot 1 Touch the Memory RX Timer Setting Setting 2 Touch the Memory RX Time Procedure 3 Make the necessary settings and touch OK Touch OFF if no settings are to be made 2 Memory Lock Password Functions M U To set a password used for printing a fax received at a time not specified se 1 Touch the Memory RX Timer Setting Setting 2 Touch the Memory Lock Password EAR AN 3 Touch New Password then enter the password and t
85. nctions U To register the telephone number of the local fax machine se Setting 1 Touch Self Telephone ff NE 2 Select the key for the self telephone to be regist 3 Enter the self telephone from the 10 key pad and touch OK D E Yn L o E 5 a i lt 26 Field Service Ver 2 0 Dec 2008 7 Soft Switch 7 Soft Switch 7 1 Soft Switches Disclosed to Users Screen Setting Utility Mode bit User System Language Selection 820 7to2 Settings Settings Measurement Unit Setting Paper Tray Priority Tray 408 7to4 Setting Auto Tray Switch ON OFF 403 1 No Matching Paper in Tray Setting 409 0 Paper Type Size Setting Auto Color Level Adjustment 400 5to3 Dehumidify Scanner Display Default Screen 493 1 0 Settings Default Fax Screen 476 5 4 Default Copy Settings Fax Scan Default Scan Fax Settings IP Relay Dest Selection 382 2100 File Type Full Color 391 7 6 Gray Scale 391 5 Black 391 4 Copier Settings Small Originals 424 3 Auto Zoom for Combine 403 7 Auto Sort Group Selection 412 3 Printer Settings Basic Settings PDL Setting 440 7 6 Number of Copies 442 7100 Original Direction 441 3 8 A4 A3 lt gt LTR LGR Auto Switch Document Hold Time 457 7100 Paper Paper Tray 441 7104 Settings Paper Size 440 5to00 2 Sided Print 443 7 Bind Position 443 6 5 PCL Settings
86. omparing with 0111 7 digits the verification number compare 1000 8 digits with all digits of the 1001 9 digits verification number 1010 10 digits regardless of this setting Others Not available Note The features with are settable by users lt gt Software switch setting Explanation of destination machine confirmation transmission Bit 7 setting Special character existence absence Confirmation subject dial number Exists S Dial number g Exists SS no function Not confirm Exists S verification number Verification number Absent no function gt Exists S Dial number E 4 Exists SS no function 2 Confirm Exists S verification number Verification number 9 Absent Dial number E E lt Note Special character is within 87 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit 805 Bit 32 10 0 0 1 1 HEX 53 a FK 507 Logic Feature J 7 Description Destination machine confir Bit 7 0 01000001 mation transmission special 01000010 characters 01000110 F 01000111 G 01001001 01001010 01001110 01001111 01010001 01010010 01010011 01010101 01010110 01011001 Y 01011010 Z Others Not available Uu gt ies c o m o n2 Gc Oo H P and T are unavailable ciEWIOIOz
87. on such as Use Fcodes can be created and the reception method can be specified Setting Procedure 1 Touch the RX Document 2 Touch the button of the user box to be specified 3 Touch User Box Name and enter the user box name from the 10 key pad A maximum of 8 characters can be entered 4 Touch Type and select the reception management type 5 Touch Number and enter in the number appropriate for the reception type from the 10 key pad 6 Touch Password and register the password New Password Enter the new password to be used Confirm New Password Re enter the new password Touch RX Doc Settings then select the desired processing type and touch OK if Forward or Print amp Forward is selected set the forwarding destination 8 If F codes are used touch Remote Input Check and select whether remote input checking is enabled or disabled 5 5 2 Fax Settings A Self ID Functions To register the name telephone number and other information of the local machine as an ID Use When the registered information is to be printed on journals and displayed on the panel of the fax machine on the receiving end Setting Procedure 1 Touch the Self ID 2 Enter the local machine ID up to 12 characters and touch OK B RX Functions 1 Reception Mode Functions To set the reception mode of faxes Use When changing
88. opy 3 2 1100011 99 copies 1 Others Not available 0 Same as 99 copies NOTE The features with are settable by users lt gt Soft switch setting A 52 Field Service Ver 2 0 Dec 2008 7 Soft Switch Valid for RX print lt gt MODE Factory setting bit 030 Bit 7654 321 0 HEX D1 For U S 11 0 1 000 1 HEX DO For Europe Logic Bit Feature Description T Rotation TX No 6 Rotate print of FAX RX No rotate lt gt print 4 Receive 2in1 page 3 Restrict print paper No B5S A5S 2 selection and postcard Specifies unselectable 01 No A5S and print paper including postcard orientation for FAX 10 No postcard 11 Not available 1 Assign mixed mm inch Bit 1 0 Select mm only 0 print papers Priority set Valid for RX printing or 10 Select both report printing 11 Not available NOTE The features with are settable by users Screen setting lt gt Soft switch set ting MODE Factory setting bit Bit 7654 3210 HEX A 031 1010 0000 0 Logic Mm Bit Feature 7 Description Maca E ever No Valid when Set marge for report image Pe Cop P MODE 023 Bit 3 is set to Yes image merge 6 Assign output format for SETTE ES Always 1 Always output with A5 format regard image marge report T DIETE AS forma less of the se
89. or 32 lines KZA Specifies of error lines as reference of RTN sending error trace or more KJW sending RTN 6 Process TCF sending specially 82 lines or more MCF if error lines are 0 to 31 RTN if error lines are 32 or more 64 lines or more MCF if error lines are 0 to 31 RTP if error lines are 32 to 63 RTN if error lines are 64 or more 4 Select T4 timer Action against line delay 3 Take an action against communication error from overseas Action against LMCD OFF 2 Take an action against communication error from overseas Action for fall back Select No unless bad line is experi enced 1 Process RTN RX failure Select No unless bad line is experi enced No discard as error 0 Retrain V 34 control channel Changes high speed signal sending tim ing 0 DCF TCF 80 ms CFR PIX 450 ms 1 DCF TCF 250 ms CFR PIX 600 ms Yes answer 59 FK 507 eJ Ss E ep EX zx 4 o E 5 7 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 HEX 10 For U S 5 045 X 10 For US Wi 000 1 0000 HEX 20 For Europe us Logic ae Bit Feature 5 Description 7 Select number of Bit 7 4 0000 0 6
90. or For Remark U S Europe 130 00 00 Undefined 211 02 02 212 40 00 DP make rate PSTN1 213 00 00 Undefined 231 05 02 232 40 00 DP make rate PSTN2 233 00 00 Undefined 248 51 51 249 08 08 Ringer detection counts PSTN2 250 08 08 Undefined 287 FF FF 288 FF FF Insert dummy data before PIX 289 FF FF Undefined 299 00 00 300 41 41 Stamp Trim print paper leading edge Remote copy print order 301 19 15 Print image reduction Division 302 00 00 Print paper selection 303 00 00 Undefined 304 00 00 Confidential document holding time Print lamp lighting etc 305 05 05 ADF density adjustment Output pin 306 00 00 Undefined 307 00 00 Undefined Specify Imaging unit life stop Normal stabilization Specify next print color 308 00 00 OER mode operation Take data for image stabilization 309 00 00 Output tray setting 310 00 00 Undefined 311 00 00 Undefined AY 312 20 20 Setting printing area for ADF front side leading edge 1 A AY 313 07 07 Setting printing area for ADF front side leading edge 2 B 314 21 21 Setting printing area for ADF front side posterior end 1 C 315 00 00 Setting printing area for ADF front side posterior end 2 D AY 316 80 80 ACS parameter setting for ADF front side leading edge 2 317 10 10 ACS parameter setting for ADF front side posterior end 3 318 00 00 ACS parameter setting 1 for ADF front side center 1
91. or ECM communica tion Valid only when JBIG communica tion MODE 040 Bit 5 is set to Yes 3 Proprietary JBIG ITU T No communication Valid for ECM communica tion Valid only when JBIG communica tion MODE 040 Bit 5 is set to Yes 1 JBIG capability at V 34 com No munication G3 Valid only when JBIG communica tion MODE 040 Bit 5 is set to Yes 2 E D 7 MODE Factory setting bit o Bit 7654 3210 HEX 40 E 041 0100 0000 E lt Logic see Bit Feature Description ECM mode No Yes No G3 Yes G3 ECM Audio response 56 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit gm e 324 1319 aes ir Bit Feature E zoge Description r4 Select redialing interval 1 Bit 7 4 0000 Not available 6 0001 1 min 5 0010 2 min 2 a e 0100 4 min 0101 5 min 0110 6 min 0111 7 min 1000 8 min 1001 9 min 1010 10 min 1011 11 min 1100 12 min 1101 13 min 1110 14 min 1111 15 min 3 Select redialing interval 2 Bit 3 0 0000 Not available 2 2 0001 1 min b 1 0010 2 min z 0 0011 3 min E 0100 4 min 01001 5 min 2 0110 6 min 0111 7 min 1000 8 min 1001 9 min 1010 10 min 1011 11
92. ouch Next 5 Check the forwarding destination and touch OK Setting Procedure B RX Document 1 All Other Docs Functions y U Specify the reception method for documents that were received normally se 1 Touch RX Document 2 Touch All Other Docs 3 Touch Password and register the password Setting Proced re New Password Enter the new password to be used Confirm New Password Re enter the new password a 4 Touch RX Doc Settings then select the desired processing type and touch OK E f Forward or Print amp Forward is selected set the forwarding destination D gt 2 Network G3 S E Functions i z A different reception method can be specified for each line Use lt 1 Touch RX Document 2 Touch Network G3 1 or G3 2 3 If YES is selected for document management set how the received document is to Setting be handled 9 4 Touch Password and register the password Procedure New Password Enter the new password to be used Confirm New Password Re enter the new password 5 Touch RX Doc Settings then select the desired processing type and touch OK If Forward or Print amp Forward is selected set the forwarding destination 16 Field Service Ver 2 0 Dec 2008 5 Utility Mode 3 Reception user box Functions Areception user box specifically for documents containing special informati
93. ouch OK 4 Touch Confirm New Password then enter the password a second time and touch OK 18 Field Service Ver 2 0 Dec 2008 5 Utility Mode B Delete User Box Functions U To delete a user box that has previously been registered se 1 Touch the Delete User Box Setting 3 Procedure 2 Select the private box to be deleted 3 Touch the Yes 5 5 5 Report Settings A TX Report Functions To set the mode of output of the report used for confirming results of transmission When changing the mode of output of the report used for confirming results of trans Use mission Setting is made individually for a single destination and two or more destinations Single Dest gt Setting ON If TX Fails OFF Procedure lt Broadcasting gt ON If TX Fails OFF B Activity Report To select whether or not to print the activity report for every 50 transactions automati Functions Cally Use When printing the activity report for every 50 transactions automatically Setting The default setting is ON Procedure ON OFF 19 FK 507 eJ E ep 2 o E E 7 5 lt FK 507 I E 7 Yn Mid o E 5 a D lt 5 Utility Mode Field Service Ver 2 0 Dec 2008 5 5 6 Software Switch Setting Functions To specify the value mode bit HEX for software DIPSW
94. ous problems and their remedies are shown below Carry out troubleshooting according to this table Item NOTE Thefollowing causes may be possible improper setting of document contrast a docu ment with small blue charac ters or file lines Symptom No Cause Remedy Received 1 Printed image is excessively YES Go to item 2 image is stretched in the copy mode NO Failure in remote terminal improper stretched with NOTE document handling error in the trans RDE The following causes may be mission unit of the remote terminal possible improper docu ment handling special paper such as very thick paper non carbon print paper carbon print paper 2 ls an image received from the YES Go to item 3 service center also stretched NO Go to item 5 3 Any improvement after replacing YES Replace MFBS board MFBU board NO Go to item 4 4 Any improvement after replacing YES Replace the printer control board the printer control board NO Go to item 5 5 Is the contact of feed roller gears YES Go to item 6 OK NO Replace the feed roller gear unit 6 Any paper dust on feed rollers or YES Clean up rollers pick up rollers NO Go to item 7 7 Is the pulling out force of feed roll YES Replace the machine ers normal NO Replace the leaf spring Received 1 Printed image is excessively YES Go to item 2 image i
95. pecifications gt gt Function bizhub C200 Activity report TX RX Oo Transmission report Oo 3 Incompleted transmission report O with document merge Serial broadcast report O with document merge Report functions Account list Oo One touch list O Fax program list O Bulletin board list O Setting list O Multi access O Interrupt key exists Ea booking document O 64 destinations Retransmission O Destination changeable Document retransmission O Reception by memory O Hosen management document O 48 Memory polling transmission Oo Memory Confidential pnnt O F code Jumetiong 210 destinations Full dial broadcast 12 Serial broadcast Included number Relay broadcast O F code Automatic destination switching O Color Black and White Fallback Oo Multi copy O Sorting function Remote copy O F code Quick memory transmission Oo File backup O 1H Rotated Rx O Extra telephone DONE possible Account track mode O 50 accounts Chain dialing Oo es Multi port Option Inch mm conversion Oo Memory O File memory 512 MB Paper feed cassette O 3100 sheets max PC print Oo pM ITU T G3 ECM o 3A 1 Product specifications Field Service Ver 2 0 Dec 2008 Function bizhub C200 A Remote diagnostics CSRC Terminal Dispatch Self diagnostics Counter per application In file image da
96. pecifying the Job list screen given priority 476 Specifying settings concerning the direct input tab and broadcast transmissions N 477 Faxregistration restriction and destination display Setting confirmation screen for broad cast TX 478 Specifying settings concerning the use of the button for deleting the display when a one touch dial button is touched and the default communication mode 804 Specifying settings for checked receiver transmissions 3 For printer settings Mode Setting item 304 Specifying the storage time for confidential documents 21 FK 507 eJ E 7 n 2 o E 5 7 Ks lt 5 Utility Mode Field Service Ver 2 0 Dec 2008 4 For copy settings Mode Setting item D 402 Specifying settings for the main application i 403 Specifying settings for using copy mode operations 417 Specifying whether or not the number of copies are limited 471 Specifying how the screen for selecting an account appears in administrator mode 501 Specifying settings for enlarge display mode 835 Specifying the setting concerning public accounts o E 02 o E 5 D lt 22 Field Service Ver 2 0 Dec 2008 5 Utility Mode A 5 6 Settings in the Print Lists 5 6 1 TX Report Functions e The TX report can be printed O R x i Use To output the report provided a record of transmission jobs such as documen
97. pply a screw lock after the screws are tightened B Red painted screws NOTE The screws which are difficult to be adjusted in the field are painted in red in order to prevent them from being removed by mistake Do not remove or loosen any of the red painted screws in the field It should also be noted that when two or more screws are used for a single part only one repre sentative screw may be marked with the red paint fa c s c 7 ED ie oO C Variable resistors on board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Setting D Removal of PWBs A CAUTION When removing a circuit board or other electrical component refer to Handling of PWBs and follow the corresponding removal procedures The removal procedures given in the following omit the removal of connectors and Screws securing the circuit board support or circuit board Where it is absolutely necessary to touch the ICs and other electrical components on the board be sure to ground your body FK 507 o c s iS 7 amp iS 3 Disassembly assembly 3 Disassembly assembly Field Service Ver 2 0 Dec 2008 3 1 FAXU board with G3 multi port option 1 Remove the IR rear cover See P 46 of the main body service manual AOFOF2C006DA AOFOF2CO08DA 2 Remove seven screws 1 and remove the MFBU shield co
98. r details in the Type menu of Job List and refer to the error code The document can be transmitted but the image is not displayed on the terminal unit or PC at the destination The destination machine does not support the function for pro cessing the transmitted image Retry the transmission using a size quality coding system supported by the destination machine The document was transmitted without inserting a transmission document text Depending on the mailing software it may not be possible to view the attached file when a mail with only the attached file and no text is received In such a case insert text into the document to be transmitted and retry The TX mode is mistakenly set to PC E mail Change the TX mode to internet fax Transmission cancella tion has failed It may take some time to cancel an internet facsimile transmis sion Wait for a while until it is canceled A 104 Field Service Ver 2 0 Dec 2008 8 4 3 A IP address Fax Transmission 8 Troubleshooting KA Condition Possible cause Action to be taken 1 Transmission is unsuc The connection has some Check the LED indicator and connec cessful defects tion at the network hub or switch The volume of the image data is Ask the recipient to delay the time so large that the recipient is until the time out occurs timed out Reduce the volume of the image
99. r line is blocked 058 3C 3C Undefined 069 1A 1A 070 14 14 Pseudo ringer sound 071 00 00 Undefined 076 14 14 077 60 60 Hook monitoring adjustment times during ringer 078 00 00 X Undefined 079 02 02 Undefined 080 23 6E Line connection time PSTN1 081 00 00 X Undefined 082 34 34 Detect busy tone Line monitoring Detect line disconnection PSTN1 083 50 50 Hook monitoring cycle Hook detection voltage PSTN1 084 14 28 PB sending lever PSTN1 085 90 CO TX level PSTN1 32 Field Service Ver 2 0 Dec 2008 7 Soft Switch HEX HEX MODE For For Remark U S Europe 086 4C 4C rin PSTN1 DP speed PB DP switching Internal external line 087 90 90 Detect continuous ringer Ringer detection frequency PSTN1 088 CO CO Process to be carried out when 2nd dialing tone timeout is detected 1300 Hz reception sensitivity switching PSTN1 089 00 00 Posed insertion Prefix PSTN1 090 00 00 Undefined 091 00 00 Undefined 092 70 70 Sending echo protection tone Switch carrier frequency PSTN1 093 88 40 CED Receive command echo PSTN1 094 0C OC AGC lock PSTN1 095 20 20 Digital TX RX cable equalizer PSTN1 096 14 14 CI signal sending time PSTN1 097 14 14 TCF NTCF sending level down V 34 symbol rate PSTN1 098 46 46 CM signal sending start time EOM threshold va
100. redialings 1 Number of auto redialing 5 at 1st stage 4 0011 3 0100 4 0101 5 0110 B Specifies the number of redial 0111 7 ing with the interval specified 1000 8 by Select redialing interval 1 1001 9 MODE 042 Bit 7 to 4 1010 10 1011 11 1100 12 1101 13 1110 14 1111 15 2 3 Select number of Bit3 0 fuu 0 E 2 redialings 2 u 0001 1 Number of auto redialing E 1 at the 2nd stage 0010 2 E 0 0011 3 3 0100 4 Once redialing set by Select E number of redialing 1 MODE 0101 5 045 Bit 7 to 4 the system 0110 6 redials the number of times 0111 7 specified by this soft switch 1000 8 Redialing interval follows 1001 9 Select redialing interval 2 1010 10 MODE 042 Bit 3 to 0 at the first time and then follows 1011 11 Select redialing interval 1 1100 12 MODE 042 Bit 7 to 4 from 1101 13 the second time 1110 14 1111 15 NOTE If the first stage has been set 0000 the system proceeds to the second stage after 10 minutes without carrying out the first stage If the first and the second stages have been set 0000 the auto redialing process will not be is carried out 60 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 321 0 DS o 046 0010 1000 tin amp Ww Logic Bit Feature 7 3 Description Call hold guard timer Bit 4 3 00 1hr 10 24hr 11 72 hr 2 Display symbol rate Yes Symbol rates are 2400 2743 2800 3000
101. rintout O 20 ppm A4 ECM mode O 3 sec approx Std document High speed half tone O Super fine mode O Half tone transmission O Auto retransmission after error O ECM Resolution Brightness control Oo Smoothing O Mixed mode Text Photo O One touch dialing O 300 destinations One touch program dialing O 30 destinations of one touch dialing numbers Auto re dialing Transmission booking 64 destinations Broadcast destination 210 destinations Origination selecting 8 types Operability Destination retrieval LCD display 320 x 240 Operation Analog touch panel Disable copy function Universal design Enlarge display Specify display location Toner front access Power source saving amp utility functions 2 in 1 printout 2 in 1 page transmission TX marker Option Automatic document feed ADF 70 sheets Automatic selection of print paper size Password communication Quick scan transmission Priority transmission Insert destination Automatic pause for PSTN number Display communication result Record TSI information ID display record Received date and time record Power source saving mode Print lamp Sound volume Setup on screen OFF 5 steps ADF 2 sided transmission O O 0 0 0 0 0 O O OJO O O O O O OJ O O O CO OF OF OF CO OC OF O Field Service Ver 2 0 Dec 2008 1 Product s
102. ription 7 Select the time from when Bit 7 0 00000000 Not available 6 line is blocked to when 00000001 100 msec ANSam modified answer 5 tone TX starts 4 Ea Specify the time from when line is blocked to 3 when ANSam TX starts 2 11111111 25500 msec 1 0 66 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 321 0 D HEX 14 2 070 000 1 0100 S We Logic Bit Feature 5 i Description 7 Pseudo ringer sound when Bit 7 0 00001010 10 sec 6 optional FAX TEL switch board amp handset is installed 5 00010100 20 sec 4 3 00111100 60 sec 2 Others Not available 1 0 MODE Factory setting bit Bit 7654 3210 EX 077 0110 0000 FENCE Logic Les Bit Feature 7 1 Description 4 3t of times of hooking moni Bit 4 3 00 toring during ringing 01 5 times E 10 8 times 2 11 12 times o I a Ke lt MODE Factory setting bit 080 PSTN1 Bit 7654 3210 HEX 23 For U S 110 PSTN2 0010 00 1 1 HEX 6E For Europe Logic oe Bit Feature J 3 Description r4 Select time expected for Bit 7 0 00000000 0 sec EN 00000001 0 5 sec 5 4 3 2 01101110 55 sec 1 0 01111000 60 sec Others Not available 67 FK 507 D gt amp ep
103. s shrunk in the copy mode NO Failure in the remote terminal improper Shrunk too document handling error in the trans much mission unit of the remote terminal 2 ls an image from the service cen YES Go to item 4 ter also shrunk NO Go to item 3 3 Any improvement after checking YES END the reading unit NO Go to item 4 4 Any improvement after replacing YES Replace MFBU board MFBU board NO Go to item 5 5 Any improvement after replacing YES Replace the printer control board the printer control board NO Replace the machine Received 1 Is copied image or a test image YES Go to item 2 image is too also too light or faded NO Failure in the remote side improper light or faded setting of document contrast improper document handling poor line condi tion and error in the transmission unit of the remote terminal 99 FK 507 D E P S ds e E LE FK 507 27 c o e wn amp ic 2 e 2 8 Troubleshooting Field Service Ver 2 0 Dec 2008 Symptom es Cause Remedy Received 2 Any improvement after replacing YES Replace the imaging unit image is too the imaging unit NO For details see main service manual light or faded Image quality problem Received 1 Are characters of copied image or YES Failure in the remote side improper image
104. sity Magenta Thick Paper Image Density Cyan Thick Paper Image Density Black Black Image Density 28 Field Service Ver 2 0 Dec 2008 7 Soft Switch Utility Mode bit Admin System Expert Image Initialize Settings Adjustment Stabilization Stabilization Image Stabilization Color Reg Cyan Adjustment Magenta Yellow Gradation Copy Adjustment Printer Gradation Printer Resolution Printer Media Adjustment Adjustment Paper Size Type Counter N One Touch Box One Touch Reg Index Domain Name Bulletin Administrator Administrator Password Settings Activity Report E Mail TX Call Remote Center Account Track Authentication Account Track Settings Allow Print Without Auth Account Track Account Track Registration Settings All Counter Clear Document TX Forwarding Management Rx Document Printer Settings Timeout ies oe Fax Settings Self ID RX Functions Reception Mode Number of RX Call Rings Password Communication Self Self Telephone 1 Telephone PBX Connect Mode 1 086 2 Information Dialing Method 1 086 5 4 3 Self Self Telephone Info 2 Telephone PBX Connect Mode 2 116 2 Information 2 Dialing Method 2 116 5 4 3 A TX Settings TSI Registration RX Settings Memory RX Memory RX Time 038 1 0 Timer Setting Memory Lock Password Delete User
105. t number start time time destination mode page size to check it 1 Touch Print Lists Setting 2 Touch TX Report PIOGOHUIS 3 TX report is output 5 6 2 RX Report Functions The RX report can be printed To output the report provided a record of reception jobs such as document number Use h HM start time time destination mode page size to check it 1 Touch Print Lists 2 Touch RX Report 3 RX report is output Setting Procedure 5 6 3 Bulletin List Functions The bulletin list can be printed Use To output the document list registered on the bulletin boards to check it 1 Touch Print Lists Setting 5 Touch Bulletin List Procedure Meca 3 Bulletin list is output 2 D 5 6 4 One Touch List E Functions The one touch list can be printed E i Use To output the registered one touch list to check it Sg 1 Touch Print Lists Seed e 2 Touch One Touch List 3 One touch list is output 5 6 5 Program List Functions The program list can be printed Use To output the selected program content to check it 1 Touch Print Lists Setting 2 Touch Program List Procedure 3 Touch the fax program that wants to output 4 Program list is output 23 A 6 Service Mode Field Service Ver 2 0 Dec 2008 6 Service Mode 6 1 Service Mode function setting procedure NOT
106. t status of print paper report This is valid when a cassette has A4 print paper and not A4S print paper 5 Margin layout for 2 sided Left TX margin NOTE The features with are settable by users Screen setting 53 FK 507 eJ E E 7 n eS zm 4 o E 5 7 B 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit Bit 7654 3210 E ui 033 0000 0000 ME us Bit Feature Description 6 Initial setting of 2 sided TX NOTE The features with are settable by users Screen setting MODE Factory setting bit Bit 7654 3210 034 0000 0010 eee Logic m Bit Feature Description 1 Overlap printing No Valid only at RX printing Overlapped print is fixed to 4 mm regardless of line density 2 E MODE Factory setting bit o E Bit 7654 3210 HEX 5 035 0000 0011 03 E E T i Logic zs lt Bit Feature 5 r Description 1 RX by memory when No reaching I C lifetime 0 RX by memory when No reaching toner empty 54 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 321 0 DS 037 3 e 1000 FS FO B x TE Logic Bit Feature Description 7 Select FAX paper cas sette 1st cassette lt gt 6 Select FAX paper cas
107. ta transmission Switch display of communication error code Change standard zoom ratio Adjust touch panel registration Adjust ADF zoom ratio main sub Adjust ADF registration main sub Adjust BS zoom ratio main sub Maintenance Adjust BS registration main sub Check sensors Adjust document size sensor Adjust registration of printer engine main sub Adjust mask of printer engine main sub Adjust feeder loop of printer engine main sub Test printing Paper through test Lock position Internet Fax IP address Fax Scan to E mail Scan to FTP Scan to SMB Network function Document forwarding Archive distribution IP relay LDAP search Assistant tool for C200 A Printer controller N e P EX mu Oo Oo O O O O O O O O O O O O Q B W only PP PPPPERE O O OO O CO OJ OJ OJ OJ OJ CO O o Field Service Ver 2 0 Dec 2008 2 Other Maintenance 2 Other 2 4 Disassembly adjustment prohibited items FK 507 A Paint locked screws NOTE To prevent loose screws a screw lock in blue or green series color is applied to the screws The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation If the screw lock coated screws are loosened or removed be sure to a
108. ternal line connected with the sion con MARIAM This feature is only available on PSTN 1 system extension exter nection nection nal line connection D E E n m c o s ES o MODE Factory setting bit 087 PSTN1 lex 7654 3210 uy 117 PSTN2 1001 0000 Logic NN Bit Feature i Description 7 Select detection time of Bit 7 6 00 No detection 6 continuous ringer 01 1 8 sec This feature is only avail able on PSTN 1 11 10 sec 5 Select frequency for Bit 5 3 000 10 to 27 5 Hz ringer detection 001 10 to 75 Hz This feature is only avail 3 en Ld able on PSTN 1 011 10 to 200 Hz Others Not available 70 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit 088 PSTN1 Jet 7654 3210 HEX CO 118 PSTN2 tO oraa Logic m Bit Feature 7 Description 6 Select process mode at Contin Gener In logic O the machine waits a few sec detection time out of 2nd ues same CSpA onds before dialing a number regard dial tone operation 31 12 19 less of the presence of a 2nd dial tone as before Wil ed In logic 1 the machine waits a maxi detection mum of 46 seconds for a 2nd dial tone to even after dial a number If the dial tone is not time out detected TX error is generated at time out This feature is only available on PST
109. the reception mode of faxes Setting The default setting is Auto Procedure Auto Manual 2 Numbers of RX Call Rings Functions To set the number of call rings heard before automatic reception is activated Use When changing the number of call rings heard before automatic reception is activated Setting The default setting is 1x Procedure 1 to 20 C Password Communication To allow a fax to be received only when there is a match in the password that has previ Functions ously been registered on the transmitter and receiver ends Use When using password reception Setting The default setting is 00 Procedure 00 Disabled 01 to 99 Enabled 17 FK 507 eJ E 7 n 2 o E 5 7 5 lt FK 507 o E 7 i o E iz us lt 5 Utility Mode Field Service Ver 2 0 Dec 2008 D Self Telephone information Functions To register information required for fax communication including the telephone number Use of the local fax machine whether or not a PBX is available and the type of line Setting Procedure 1 Touch the Self Telephone information 2 Touch Self telephone and enter the telephone number 3 Touch the PBX Connect Mode Extension If a connection is made via the PBX to the ordinary fixed line Outside If a connection is made directly to the ordi
110. ure in FAXU board O Replace FAXU board TCF 3 times Failure in MFBU board Replace MFBU board Received FTT twice even o TCF has lowest speed 76 Reverse polarity while Failure in remote o Check the remote system waiting for signal other machine and retry TX than initial identification ing failure If same error is experienced o several times set the soft Switch to MODE 082 Bit 3 0 77 No response to post mes Failure in remote o Try another remote machine sage T4 timeout machine 5 minute timeout in RNR No RTC detection in Try another line RR sequence T5 timeout remote machine line o failure 78 Received DCN while wait Interruption or failure Check the status of the ing for response to post in remote machine o remote machine and retry message TX 79 Received PIP for post Failure in remote Check the status of the message For response to machine remote machine EOP or PPS EOP com o munication is normal even though error code is dis played 7A Received RTN for post Failure in remote o Check the status of the message where RTN machine remote machine reception is regarded aS Line failure O Check the line communication failure Retry out of resending Failure in TX level Check TX level error o PPR frame error 7C Received CRP 3 times for Failure in remote o Try another remote machine TCF machine Received CRP 3 times for ing failure Try another line post message Received
111. urn ON the main power switch NOTE After the Ni MH battery has been replaced with a new one be sure to turn ON the main power switch Discard the used battery in accordance with the corresponding local regulations and NEVER discard it or let it discharge on the user s premises FK 507 iS s c 7 ED iS oO 3 Disassembly assembly Field Service Ver 2 0 Dec 2008 FK 507 o oO f 7 amp c Blank Page 10 Field Service Ver 2 0 Dec 2008 4 How to use the adjustment section Adjustment Setting 4 How to use the adjustment section Adjustment Setting contains detailed information on the adjustment items and proce dures for this machine Throughout this Adjustment Setting the default settings are indicated by FK 507 Advance checks Before attempting to solve the customer problem the following advance checks must be made Check to see if The power supply voltage meets the specifications The power supply is properly grounded The machine shares the power supply with any other machine that draws large current intermittently e g elevator and air conditioner that generate electric noise The installation site is environmentally appropriate high temperature high humidity direct sunlight ventilation etc levelness of the installation site The original has a problem that may cause a defective image The density is properly selected
112. ver 2 3 Disconnect the connector 1 and remove the cable from two wire sad dles 2 and the edge cover 3 4 Remove three screws 1 and remove the FAX mounting plate 2 Field Service Ver 2 0 Dec 2008 3 Disassembly assembly 5 Remove the cable from the edge cover 1 of the FAX mounting plate 6 Disconnect the connector 2 remove four screws 3 and remove the FAXU board 4 NOTE Connect the connector located on the ferrite core side to the FAXU board FK 507 2 1 AOFOF2CO09DA o c s c 7 ED iS oO 3 Disassembly assembly Field Service Ver 2 0 Dec 2008 3 2 Ni MH battery replacement 1 Check on the screen that the memory capacity still available for use reads 100 NOTE Ifthe memory capacity does not read 100 let the machine output contents of the memory or wait until the machine completes transmission FK 507 2 Turn OFF the main power switch 3 Remove the IR rear cover See P 46 of the main body service manual 4 Remove seven screws 1 and remove the MFBU shield cover 2 AOFOF2C006DA o iS oO iS 7 amp c 5 Disconnect the connector 1 and remove the harness from the wire saddle 2 and the edge cover 3 AOFOF2C010DA 6 Tie band 1 is cut with nippers and the Ni MH battery 2 is replace AOFOF2C011DA Field Service Ver 2 0 Dec 2008 3 Disassembly assembly 7 T
113. vidual broadcast transmissions I 3513s lt gt NOTE The features with are settable by users Screen setting lt gt Soft switch set ting MODE Factory setting bit Bit 7654 3210 003 0100 001 1 HEX 43 Logic em Bit Feature 7 1 Description 7 Result report of broadcast Bit 7 6 00 No output 6 transmissions 01 Output for incomplete TX 10 Always output 11 Not available NOTE The features with are settable by users Screen setting 43 FK 507 eJ E E 7 n ET zm 4 o E 5 7 B 5 lt 7 Soft Switch Field Service Ver 2 0 Dec 2008 MODE Factory setting bit n Bit 7654 3210 g 004 0000 0110 MISSE m Logic Bit Feature 3 Description Selects holding time of Bit 3 0 0000 0 incompleted TX document Delete file from mem in memory lt gt ory immediately No 1 redialing function 0 0001 10 min 0010 20 min 0011 30 min 0100 40 min 0101 50 min IC memory a ir 0111 2hr 1000 4hr 1001 8 hr 1010 12 hr 1011 24 hr 1100 72 hr Others Not available E 3 NOTE The features with are settable by users lt gt Soft switch setting is 5 x MODE Factory setting bit Bit 7654 3210 007 abn 4 3p ud HEX FO Logic Bit Feature A Description 7 Cassette specified Cannot KET Ji printing G3 1 Tray 1 print 6 Cassette specified C
114. word at TX is returned to ON or OFF after completing opera tions lt gt 2 Confirm communication A9 password at RX lt gt 1 Specifies which TX method is returned to ON memory stored TX or D gt amp E n m c o s E o lt Quick scan Memory Stored Memory stored TX includes quick mem quick scan TX after com 9n Te pleting operations NOTE The features with are settable by users Screen setting lt gt Soft switch set ting MODE Factory setting bit Bit 7654 3210 001 0000 0000 Denne Logic ds Bit Feature 5 Description 0 Specify whether to insert Yes a destination name on document to send 42 Field Service Ver 2 0 Dec 2008 7 Soft Switch MODE Factory setting bit Bit 7654 321 0 HEX A 002 101 0 1000 8 Logic ae Bit Feature 7 3 Description r4 Print communication No activity report automati njaa Het No means manual print cally for every 50 activi ties 6 Select when a result Bit 6 5 00 No print 5 report should be printed 01 Print for IW OUP Specifies result reports 10 Always print for TX incomplete TX 11 Not available or broadcasting TX 3 Print memory clear report lt gt 2 Log management of All Indi

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