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T207M, T208M, T207M/NP and T208M/BL IP Telephone User Guide

1. To set Set FlexiCall options as follows Case Internal Calls ring at External Calls ring at FlexiCall All FlexiCall FlexiCall Set to Internal Set to External Set to 1 Disabled Activated Disabled 2 Disabled Disabled Activated 3 Enabled Irrelevant Irrelevant 4 Disabled Activated Activated Station Telephony Features gt your Coral Station your remote phone 112 FlexiCall T207M T208M T207M NP T208M BL User Guide Press to access the FlexiCall options All To l 2 3 Page 10 50 Ap May 2007 Company xyz username station number t DND Red PgQ Page 2 FlexiCall Remote Dest gt All Ext Int All Incoming Calls is used to define your remote destination for all incoming calls External Calls is used to define your remote destination for all incoming external calls Internal Calls is used to define your remote destination for all incoming internal calls Operate FlexiCall From idle press El Choose the required FlexiCall option All Ext or To set FlexiCall dial your remote destination number internal number or Public Private Library number at which calls will ring simultaneously with your Coral station A remote destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library e To cancel FlexiCall choose Canc e To chang
2. Action Method Current Call Waiting Call Hold Join in Broker Press to put the current call on hold and answer the waiting call Press again to establish Continue Consultation 3 one of the following call types Way Combination Conference Call All the following features are activated after the waiting call is answered To activate a Broker Call e Press to alternate between the parties any number of times Then either e Press SPKR or hang up in order to allow conversation between the two parties or e Press to release all parties and press SPKR To activate a Consultation Call When your conversation is concluded press XFER to return to the original call the consultation is released To activate a 3 Way Call e Press to release the third party and return to original call same as Consultation Call or e Press XFER or CONF key to connect all three parties To activate a Combination Call 1 Press to put the third party on hold 2 After concluding the private conversation press or CONF to complete a 3 Way Conference Call To add members to a 3 Way Call Continous Conference e Press the Last Party Release DSS key to release the last party to join the conference or e Press to connect a new member to a 3 way call becomes Continous Conference Call Station Telephony Features Calls Waiting Receiving 83 T207M T208M T207M NP T208M BL User Guide
3. gt Disa chg scre Hold Disable allows you to disable transfer to your extension and go to the Disabled menu Change Transfer Number enables you to change the number of the extension to which calls are transferred e g your voice mail box number or co worker s extension Call Screening is used to define whether callers are asked to record their name before the call is transferred The person who receives the transfer will hear Call from lt name gt NOTE Ifthe person to whom the call is transferred rejects the call or is not available the recorded name is not saved Station Telephony Features 149 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Call Holding defines whether callers have the option to wait on hold if the extension is busy or to be automatically transferred to the voice mail Back Back returns to the previous menu display Exit Exit directs you to the Exit Menu Delivery Options Menu Your station has four Voice Mail notification delivery numbers These numbers are called Work Home Pager and Spare If enabled for use the voice mail system will attempt to deliver notification of any messages left for you to these numbers during programmed time periods There are three visual menus associated with the delivery phone numbers One menu selects the phone to be edited one menu shows the options available when the phone is disabled and one menu shows the options available when
4. Phone Overview 11 T207M T208M T207M NP T208M BL User Guide Component Descriptions Component Description Navigator Keys L gt lt gt O and Up down right left arrows used to move from one option to another on the display Used for selecting without choosing or activating the option See Using the Fixed and Navigator Keys on page 17 Programmable Provides a shortcut to a string of dial commands or telephone number by using a pre defined key Keys DSS known as a DSS Direct Station Selection key Instead of dialing a number or dial commands this can be done by pressing the programmed key Several dial commands in a series may be programmed into one DSS key useful for one button speed dialing voice response and voice mail system access and other complex dialing patterns There are Four user programmable keys on the T207M T208M T207M NP and T208M BL A green LED lights when a key is activated See Programming Feature Keys on page 167 Ring and Message Lamp flashes at a slow rate indicating that a message is waiting Waiting Lamp Lamp flashes at a faster rate to the beat of the ring when the phone is ringing Soft keys Located below the display panel keys used to directly activate the feature option See Using the Telephony Features on page 19 TEM Optional expansion module used to add additional programmable buttons to the phone These programmable buttons may be configure
5. Option Soft Key Access Code Description Dial Pad Caps Locke Designated DSS Toggle between uppercase and lowercase characters Uppercase Lowercase button To program the Caps Lock toggle button contact your system Characters administrator for the Caps Lock feature code Character Digit Designated DSS Toggle between digits and characters button To program the Character Digit toggle button contact your system Dat administrator for the Character Digit feature code Station Telephony Features 99 T207M T208M T207M NP T208M BL User Guide Directory Divert Call Enables you to divert an incoming call while actively engaged in another call or while an idle station is ringing without answering it The call you are engaged in is not interrupted nor is the incoming caller aware of the diversion The destination can be any permissible dial number in the system Typically Divert Call can be used to send an incoming call to a boss group a secretary or to voice mail by making Library the destination of the diversion This feature can be utilized only if you have a programmed DIVERT CALL key with a destination upon receiving an incoming call The caller name or number is displayed on the top left caller J DND Mute FwdA Num To activate during ringing 1 Press a preprogrammed DIVERT CALL to XXXX key 2 The incoming call is diverted to the programmed destination the current call continues uninterrupted or
6. LER Office Phone 2 The FlexiCall feature is an ideal solution for office Cellular Phone i applications requiring a courtesy telephone and applications requiring an extension telephone to a system phone The FlexiCall feature may be used also to semi connect ancillary devices such as S D answering machines fax machines or data P i modems to your phone without using a separate telephone number The remote destination rings even when your office phone is disconnected The remote destination does not ring if any of the following features is activated at your Coral station Do Not Disturb Call Forward All Call Forward Busy Call Forward Timed Auto Answer The remote destination does not ring for the following incoming calls Group call Boss Group call only first member of a Boss Group will ring ELA Group call only one member of an ELA Group will ring Bell UNA Reminder Wakeup Voice Page Station Telephony Features 111 T207M T208M T207M NP T208M BL User Guide FlexiCall Internal External FlexiCall You can distinguish between calls arriving from an internal or external source when operating the FlexiCall feature You can set calls arriving to your phone to concurrently ring at your remote phone as follows see table below e Internal and External calls ring at your remote phone e Only internal calls ring at your remote phone e Only external calls ring at your remote phone
7. LL PgQ xfer Hold Mute During message delivery Answering a Message Waiting return call 1 Answer the call and check the station number displayed 2 Deliver the relevant message 3 Message Waiting Indication for the relevant station will be cancelled automatically on answering if defined as a Hot Line OR Press to cancel the Message Waiting indication 4 Press SPKR or hang up to release NOTE The method of canceling Message Waiting Indication is defined system wide Message Waiting Return calls can be defined system wide as Hot Lines Station Telephony Features 143 T207M T208M T207M NP T208M BL User Guide Messages Options Messages Voice Mail You can use the Voice Mail feature to access your personal voice messaging system The Coral system operates a dynamic voice mail system which guides you through retrieval and handling of your messages as well as administration of your voice mail options using clear and logical voice and on screen directions Messages are displayed in order with the most recent listed first If new voice mails have arrived at your station a message indicating the number of new voice mails is displayed on the idle screen lt xx New Vmails gt where xx indicates the number of new voice mail messages This count is reset to zero once the Voice Mail feature has been accessed and is not shown again until there are new messages waiting There are several ways to access the Voice Mail
8. Cause CODE MEANING ACTION 19 no answer from user user alerted call later 21 call rejected call later 22 number changed check number and call again 23 reverse charging rejected 24 call suspended 25 call resumed 26 non selecting user clearing 27 destination out of order call later 28 invalid format address incomplete check number and call again 29 facility rejected notify system administrator 30 response to status inquiry 31 normal unspecified no action 33 circuit out of order 34 no circuit channel available call later 35 destination unattainable 37 degraded service 38 network out of order wait and call later 39 transit delay range cannot be achieved Appendix D ISDN Cause Numbers 260 T207M T208M T207M NP T208M BL User Guide Cause CODE MEANING ACTION 40 throughput range cannot be achieved 41 temporary failure call later 42 switching equipment congestion call later 43 access information discarded no action 44 requested circuit channel not available notify system administrator 45 preempted 46 precedence call blocked 47 resource unavailable unspecified notify system administrator 49 quality of service not available notify system administrator 50 requested facility not subscribed notify system administrator 51 reverse charging not allowed 52 outgoing calls barred 53 outgoing calls barred within GUG 54 incoming calls barred 55 incoming calls
9. Power Source Selector available on some phones e Adapter Switch to this option when a power adapter is connected to the phone e PoE Power over Ethernet Switch to this option to enable power for the phone over your LAN WAN connection Handset Cord Port Connect the Handset cord to this RJ 9 port Headset Wire Port Connect the Headset to this RJ 9 port Phone Overview 8 T207M T208M T207M NP T208M BL User Guide Input Output Ports and Switches PC Connection The PC can be connected to the LAN WAN via the phone The phone will always be active even when the PC is turned off AC gt power adapter 5VDC 2A AMNI Wunn CAUTION Oo The phone is not shipped with an AC power adapter The ONLY AC power adapter that may be used with the phone is one purchased from the manufacturer The use of any other AC power adapter will void the warranty Phone Overview 9 T207M T208M T207M NP T208M BL User Guide PC Connection Bottom and Side View Left view Bottom view Handset Product label Wall mount hole Service door A Q Handset Headset connection connections Right view Power Source Adapter PoE B l TEM Reset Link LAN PC Power Power connector button Activity adapter source green LED input selector indicators available on some phones Phone Overview 10 T
10. Help Requesting The Help Requesting feature allows you to alert a pre selected station while you are in conversation with a request for help The Help feature is operated while your current call is in progress without disrupting the call Once you have agreed upon a partner for the help procedure a predetermined action can take place between you and your partner when Help is activated A DSS key must be programmed to activate Help Requesting Programming a Help Requesting key 1 Press Prog 2 Choose and press the DSS key 3 Dial feature access code default dial number 1443 4 Dial the destination station The destination must be another keyset equipped with a display Press the selected DSS key again You may program many keys each with a different destination To program additional keys repeat Steps 1 5 NM Sending a Help Request During a call when you need help press the HELP DSS key and continue the call while watching the HELP key LED Your HELP key LED is lit while the destination phone rings The LED flashes when the call is answered The destination station displays the help message on the station display while the station is ringing Wait for help or press the HELP key again NOTE Discuss with co worker partner what Help procedure should be performed when Help is requested Station Telephony Features 130 T207M T208M T207M NP T208M BL User Guide Help Requesting Help Answering This
11. gt Msg_ xMsg Mag or MSG Leave Message is used to leave a message at another station or to access messages left at your station Viewing and answering messages left at your station The message lamp flashes and a bullet appears next to the and keys when there is a message waiting The message consists of simple text such as CALL SUSAN or CALL VOICE MAIL which is displayed on the top line Koch 2 Choose one of the following options after pressing or MSG To view the previous message If there is no previous message LIST START appears on the top line To view the next message If there are no other messages then LIST END appears on the top line To call back the message sender The message lamp is turned off if there are no other messages Jo call the Voice Mail see page 144 To leave a message at another system station dial a station boss group or network number and listen for the confirmation tone To cancel the message and the flashing message lamp without calling back the message sender Num To briefly display the number of the person who left a message Station Telephony Features 141 T207M T208M T207M NP T208M BL User Guide Messages Options Leaving a message at another system station from idle when message list empty 1 Press or MSG 2 Press or and dial a station boss group or network number 3 Listen for the confirmation tone You will hear a reorder tone when trying to leave a message at st
12. Dial the Boss Line number 00 first line 01 second line etc up to 05 Two digits must be entered Dial the Boss Group number Press the selected LINE NN DSS key again Press SPKR to release Sa Pe NS NOTE Do not perform the above steps if your phone has a button preprogrammed with a number of the trunk reserved for your Boss Group This button will be used as a line key Station Telephony Features 172 T207M T208M T207M NP T208M BL User Guide Programming Feature Keys Programming ELA Group Line Keys Each phone in an ELA Group can be programmed with up to 32 ELA line keys To learn about the different uses of ELA line keys see ELA Extension Line Appearance on page 103 To Program ELA Line Keys Press Prog Press the LINE NN DSS key you want to program Dial the ELA LINE feature code default dial number 17718 Dial the ELA Group number main ELA station number Dial the Ring State digit as follows one digits must be entered AR WN Delay ringing after a system defined timeout period 6 No ring upon receiving an ELA Group call 9 Yes immediately ring upon receiving an ELA Group call 6 Dial the ELA Line number 00 first line 01 second line etc up to 31 Two digits must be entered Press the selected LINE NN DSS key again 8 Press SPKR to release Station Telephony Features 173 T207M T208M T207M NP T208M BL User Guide Programming Feature Keys Programmin
13. at a busy station This feature lights the message waiting lamp at the busy station and leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 141 Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group See Leaving a message indication at an idle station on page 142 Camp Camp On also known as Call Back Use this feature to have the system automatically call you back when the busy destination station is available See Calls Waiting Receiving on page 82 Brki Break In enables an authorized user to break into an established two party call Both conversing parties will hear the Break In warning tone Your voice will be heard after the warning tone stops During Break In you can release the ports or alternate between parties See During a Break In on page 39 NOTE Only stations with appropriate COS may activate the Break In feature 2Rng Send Call Waiting is used to send a call waiting tone to the busy party This feature is also known as Call Waiting or Call Offer The station is now aware that another call is waiting Your side hears a second quicker ringback tone system wide defined Voice Page the called party s keyset station using this feature The other party receives a message that they are being paged Your voice is heard over the called party s speakerphone after the warbling tone stops S
14. Or send Help request requires a pre selected system wide defined keyset station see page 130 Station Telephony Features Individual Remote System Services IRSS Freedom 136 T207M T208M T207M NP T208M BL User Guide Broker Consultation 3 Way Conference call While engaged in an established FlexiCall or IRSS call you can use one of the options listed below as defined by your Coral station Class of Service See page 201 for more information on Broker Consultation 3 Way Conference calls Function Use to Broker Call To activate a Broker call 1 Dial 2 2 Dial the third party and wait for an answer 3 Dial 2 to alternate between parties any number of times When you hang up the other parties will remain in conversation Consultation Call To activate a Consultation call 1 Dial 2 2 Dial the number of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party will be released 3 Way Conference Call To activate a 3 Way Conference call 1 Dial 2 2 Dial the number of the person you wish to add on to the call 3 When the party answers dial 2 for a 3 way call Combination of Broker Consultation 3 Way Conference Calls To activate any combination of Broker Consultation 3 Way Conference calls 1 Dial 2 2 Dial the third party number and wait for an answer 3 Dial 2 The third
15. lt A S E Be amp CO Previous Used to scroll backward port by port through available ports While scrolling the port name number appears on the top line Once you reach the first port on the list this option changes to another option Scrolling The scroll icon used in this document indicates features for which scroll lists are available namely the Next Prev p Up e Dn and soft keys Cancel Used to cancel or to deassign a selected feature Attendant Features Available Functions 210 T207M T208M T207M NP T208M BL User Guide Function Mnemonic Function Explanation Option Set Activate Used to activate or to assign a selected feature Exit Exit Terminate Same as pressing SPKR Used to determine the end of the feature programming or to escape from the current operation Attendant Features Available Functions 211 T207M T208M T207M NP T208M BL User Guide Call Forward The attendant may program stations boss groups and ACD UCD groups so that incoming calls ring at various destinations depending on the state of the terminal all busy no answer timed These features can also be operated directly from a user station when defined by the COS without attendant involvement Calls incoming from an external source only can be forwarded using eAl eBsy eNA and eTim Additionally calls from Internal and External sources can be
16. page 98 only Feat 1994 Directory phones page 94 fSet gt Lib MENU Options for Delay Dialing X seconds in Private Library 193 page 191 Feat 145 Do Not Disturb or Attended Unattended for Attendant page 101 sSet 1999 Station Do Not Disturb page 224 tSet 162 Trunk Drop On No Dial page 233 Dsp fSet 137 Idle Display on off page 238 Fwd 17702 Call forward all for External calls page 73 eAll bFwd 17707 Boss Group Call forward all for External calls page 71 Index Soft Keys and Feature Codes 273 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code aFwd 17707 Attendant Call Forward All for External calls page 212 Fwd 17705 Call Forward Busy No Answer for External calls page 73 Fwd 17701 Call Forward Busy for External calls page 73 bFwd 17706 Boss Group Call Forward Busy for External calls page 71 aFwd 17706 Attendant Call Forward Busy for External calls page 212 Dir 2 Directory 1994 Personal Edit the displayed entry page 98 Fwd 17713 Follow me for External calls page 73 fSet 187 Boss Group Exclusive Hold on off page 238 fSet Call 129 Call Elapsed Time Display on off page 238 Fwd 17703 Call forward no answer for External calls page 73 bFwd 17708 Boss Group Call forward no answer for External calls page 71 aFwd 17708 Attendant Cal
17. 3 You can now alternate between the two parties and speak privately with one while the other is put on hold by pressing the relevant flashing key 4 Press the flashing to speak privately with the first party or Press the flashing to speak privately with the second party or You can press or the key with a steadily lit bullet and then converse 3 way Station Telephony Features 199 T207M T208M T207M NP T208M BL User Guide Transfer Xfer 5 If you wish to converse privately again with any party Press either the or key and the other party will again be put on hold 6 Ifyou wish to release the destination second party and return to 2 way conversation with the source press Xfer 7 Ifyou wish to release all parties press Ris Station Telephony Features 200 T207M T208M T207M NP T208M BL User Guide Transfer Xfer Transfer Broker Consultation 3 Way Conference Call Your telephone can be set up to use one or all if your Transfer COS is defined as ALL of the following three party transfer functions as defined by your Transfer COS definition consult your system administrator for details Each action is performed by first pressing transfer or XFER however for stations where Auto Transfer is defined in the Class of Service transfer will take place as soon as the required number is dialled This will take effect only the first time that the transfer takes place Subsequent actions do require pressing as defined i
18. Ifyou receive error messages when attempting to connect refer to Appendix E Troubleshooting on page 265 at the end of this document The options available in each of the selected phone states are described on the following pages Making Internal Calls Upon Hearing Ringback TOME 5 cccc cceccusisessssedecesecedeeatovsecsesacenss page 31 Upon Hearing Reorder Tonne page 33 Upon Hearing BUSY TONG ooc sccccciec cscs ein cedeusssessceeneteepaeedunradvacesstecees page 34 ED ER EE page 37 Dumio a Baak Moreiri iiri nnani NEN SEKSTEN RE page 39 Making External Calls When Making External Colle page 40 Upon Hearing Ringback TONG essesessrosisisriesrasirrrsiseorisse page 42 Upon Hearing Busy TONO escrancat page 44 PRN E egenteree enge eegend EES eeeg page 45 Operating the Phone 30 T207M T208M T207M NP T208M BL User Guide Making Calls Making Internal Calls Upon Hearing Ringback Tone After dialing an internal destination number the following features appear on your phone display when you hear a ringback tone Wait for answer or press the nearby soft key to activate the required feature See page 19 for further details NOTE A message indicating the called party s status or other relevant information may appear on the second line of the display until you answer the call see Canned Messages on page 87 INTERNAL called number or name gt Msg Camp VPg Mute or MSG Leave Message If no one answers your ca
19. Page 1 10 50 26May 2007 Company xyz username station number t gt VPg WPg SM Page 2 CALLPARK Name Next Conn Retrieving a Parked Call from any station 1 Lift the handset of any telephone 2 Press or dial Park feature code 183 Station Telephony Features 164 T207M T208M T207M NP T208M BL User Guide Park 3 Dial the station number at which the call was parked If more than one party has been placed on Park scroll between names by using Next 4 Begin speaking Retrieving a Parked Call from the originating station where the call was parked Press the flashing LOOP LINE or DSS key and begin speaking OR 1 Press Park 2 Choose or dial the activation code v If more than one party has been placed on Park scroll between names by using Next 3 Begin speaking Return Call If the parked call is not picked up within a predetermined time system defined timeout the call will automatically return to the originating station from which the park was made 1 Press SPKR or pick up the handset to answer 2 Begin speaking RECALL 2nd party DND Mute FwdA Num NOTE More than one call can be parked at a single station but calls are retrieved on a first in first out basis FIFO That is the first parked call first in will be the first call that is picked up first out However if multi parking is required it is recommended that the Page Queue feature be us
20. T207M NP T208M BL User Guide User Definitions Menu Setup Description Method Option Time You can adjust the GMT time To adjust the GMT time zone Zone zone for your phone if it is 1 Choose Time Zone different from the time zone 2 Press Edit defined for the Coral system 3 Choose the required time zone Adjust your phone s time zone 4 Press Esc settings if you use time related Coral features such as the Keyset Idle Display Clock Wake up Reminder and Call Log features are used In these cases the phone clock is automatically adjusted to follow the localized time definitions Software Software Version is used to To view your phone s software version Version view your phone s version 1 Press Software Version 2 Press Esc Setup 248 T207M T208M T207M NP T208M BL User Guide User Definitions Menu System Definitions Menu The Sysdef function is primarily used for setting various operating parameters for your phone by your system administrator or qualified technician These options are set with their factory default values but may be edited as required To access the setup options press and hold OK until the Main Menu appears see page 49 and then choose Sysdef the Sysdef menu options appear on the display panel CAUTION A password is required as a reminder that these parameters are sensitive and affect the operation of your phone This section provides a brief
21. When the following features are applied at your telephone the distinctive dial tone is heard when the handset is lifted e Call Forward All e Call Forward All External e Do Not Disturb e Messages Waiting e Secondary COS Key Click When defined for the phone a tone heard when pressing any key on the dial pad Reorder Tone You hear this tone at your phone if e You try to access a denied feature or misdial e You have stayed off hook for too long before dialing e The station you have called does not answer within the predetermined interval e The station you have called is in Do Not Disturb status Ringback Tone Tone is heard when the destination you have dialed is ringing Second Ringback Tone Tone that the calling party hears indicating that the called party is currently busy When the called party disconnects the waiting call will be the next one ringing to the destination Speaker Status Tone Indicates that the second conversing party s keyset is in speakerphone mode Enables you to keep your privacy when you call someone who answered the call or placed the call back to the speaker and there are other people in the phone environment Appendix B Tones 256 T207M T208M T207M NP T208M BL User Guide Tone Description Tick Tone A tone indicating that you may continue dialing VIP Ring Tone A warbling tone heard when receiving a call from a station designated as VIP Enabl
22. or speaker indicates that a call is in progress Message Lamp Dedicated LED for message waiting indication The message lamp may be enabled or disabled system wide HEADSET MUTE and SPKR See Using the Fixed Function Keys on page 20 NOTE In special cases the key may operate differently See the relevant feature for explanations of various messages that can appear Appendix C LED Indications Programmable Keys 258 T207M T208M T207M NP T208M BL User Guide Appendix D ISDN Cause Numbers Cause CODE MEANING ACTION 0 valid cause code not yet received 1 unallocated unassigned number check number and call again 2 no route to specified transit network notify system administrator 3 no route to destination notify system administrator 4 send special information tone 5 misdialed trunk prefix 6 channel unacceptable notify system administrator H call awarded and being delivered in an established no action channel 8 prefix 0 dialed but not allowed 9 prefix 1 dialed but not allowed 10 prefix 1 dialed but not required 11 more digits received than allowed 16 normal clearing message displayed as text no action 17 user busy message displayed as text call later 18 no user responding call later Appendix D ISDN Cause Numbers 259 T207M T208M T207M NP T208M BL User Guide
23. tSet 158 Trunk Incoming Only page 233 FIxC 17712 FlexiCall remote destination for Internal calls page 111 fSet 17714 Destination for IRSS Individual Remote System Services page 238 OK gt Userdef N A Key Click Programming page 247 fSet 1328 Language Multilingual Display page 238 tSet 1979 Look Ahead Routing Block page 233 Redl 143 Last Number Redial page 179 fSet 193 Programming Private Library page 191 Sys 194 Programming Public Library page 227 Sys gt Lib 194 Public Library Library Number page 227 Lib fSet gt Lib 193 Private Library Used to enter specific Private Library page 191 number Index Soft Keys and Feature Codes 277 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Call 126 Line for Boss Group Programmed key Line Boss Group page 67 Dir N A Directory 1994 Personal Toggle between uppercase page 98 and lowercase characters Feat 148 Phone Dial Lock page 166 Log N A Call log page 77 ACD 1974 ACD Log In Out page 59 fSet AcdUcdACD N A Move Station Auto Set Relocate or Terminal Portability page 64 Default feature code Not Available MSG Fixed function key 175N Message when calling a station or from idle page 20 5N Feat gt Msg Call 175 Message when calling a station or from idle page 141 5 hf 5 Feat MENU Message options page 141 Feat g
24. the telephone is marked by a system wide defined COS and the user is denied this feature Appendix A Glossary 250 T207M T208M T207M NP T208M BL User Guide Term Description CO Trunk Number The number that is dialed by an outside telephone user from the public network through Incoming the Central Office in order to call into the Coral system for an internal station Number listed in the local telephone directory Database The memory in which the flexible database system information is stored Programming the database is usually carried out during installation however it is field or remotely modifiable Dial For the purpose of this guide Dial means entering the relevant digits by pressing the number on the Dial Pad Keypad that operates a feature or sends a call to a destination Dial also means pressing a key programmed with the feature or destination DSS Disconnect You may disconnect from an ongoing call by either pressing the Speaker key or by manually replacing the handset onto its cradle i e hang up Direct Station Permits you to make or transfer a call to an extension by using a defined key DSS can Selection DSS also be used on all accessible system ports Instead of dialing a number this can be done by pressing the programmed key Also provides busy lamp field for programmed stations ELA Group ELA Group is a number of stations up to 32 operating together i
25. times as necessary Once Privacy is defined for your station all calls the Privacy key LED remains illuminated and a bullet is displayed next to Priv even if the key is pressed to temporarily override the Privacy feature However when your call is completed the telephone will return to the permanent status private or non private as previously defined for all calls Station Telephony Features 69 T207M T208M T207M NP T208M BL User Guide Boss Groups Privacy Boss Groups Exclusive Hold As a Boss Group member you can put your telephone into Exclusive Hold mode This ensures that a call you place on hold can be retrieved only at the station where Exclusive Hold was originally placed If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group by pressing the flashing LINE key The feature can be utilized for a specific call or for all calls Operating Exclusive Hold for all calls To operate this feature for all calls see page 245 Operating Exclusive Hold for current call You may override the station Exclusive Hold setting on a call by call basis Thus if your station is in Exclusive Hold mode you may remove the Exclusive Hold restriction and allow others to pick up your held call alternatively if your station is not in Exclusive Hold mode you may apply Exclusive Hold to a specific call This is done by pressing during a call before pressing HOLD Press this key to toggle the fe
26. use this feature to connect to a third party while placing the original source party on hold You may continue to switch between the two calls parties The party not in conversation is automatically put on hold l 2 3 During the call press or XFER Dial the third party dial number Wait for an answer The original party is placed on hold You may now speak freely with the third party The following options are now available Press or or to alternate between the calls any number of times and flash depending on which party you are connected to Press a non flashing or soft key for a 3 way call Press in order to release all parties and press SPKR Press SPKR or hang up in order to allow conversation between the two parties NOTE Ifyou do not succeed in establishing the Brokered call your Transfer COS definition may not be set to use the Broker Call function Consult your system administrator for details Station Telephony Features 202 T207M T208M T207M NP T208M BL User Guide Transfer Broker Consultation 3 Way Conference Call Transfer Consultation This feature allows you to consult with a third party while the original caller or called party is automatically placed on hold After the consultation is complete the two original parties are reconnected and the consulted party is released l 2 3 During the call press or XFER Dial the third party dial number When your call is answered the original par
27. 1 7011 2 RS2 7012 3 RS3 7013 4 R54 7014 5 R55 7015 6 RS6 7016 7 R57 7017 8 RS8 7018 9 RS9 7019 10 RS10 7020 11 ER 7021 12 RS12 7022 13 RS13 7023 14 RS14 7024 15 RS15 7025 219 Attendant Features Room Status T207M T208M T207M NP T208M BL User Guide WakeUp The attendant may program the system to call any room station at a designated time If the user does not answer the initial wakeup call recall will be attempted three times before the feature cancels when defined system wide If none of the recall attempts are answered or the line is busy or the handset is not on the cradle then the attendant will receive a call with the NOT WOKEN message on the top line indicating that the wakeup call failed station or room NOT WOKEN Should such a failure occur it is recommended that the attendant provide an alternate means for waking the guest Printouts are possible for new cancel fail success The printout type is also defined system wide Press to access the Attendant WakeUp options Page l 10 50 I Actc 26 May 2007 Company xyz username station number CID wake aWk Page 2 Attendant WakeUp gt Req Prnt WakeUp Request is used to program a station to ring at a specified time Attendant Features 220 T207M T208M T207M NP T208M BL User Guide WakeUp Entering a new Wakeup Request l 2 3 4 5 6 Press Req Choo
28. 26 May 2007 Company xyz station number Room ELA Page 2 EXT LINE APPEAR RRR Enter Destination de ve Page 3 EXT XXXX gt Yes No Dly Yes HR defined timeout period Station Telephony Features ELA Group Line Keys Programming 105 Yes is used to define ELA line keys to immediately ring at your station upon receiving an ELA Group call No is used to define ELA line keys to not ring at your station upon receiving an ELA Group call Dly is used to define ELA line keys to ring at your station upon receiving an ELA Group call after a system T207M T208M T207M NP T208M BL User Guide ELA Groups Using Calling an ELA Group e Dial the ELA Group number NOTE The line key LED of the ELA main station as well as all group members flashes and may also ring see ELA Defining the ELA Line Keys Ring State on page 104 Making calls 1 Press a free ELA LINE key 2 Dial the required number NOTE The line key LED of the ELA main station as well as all group members changes from off to steady on for the duration of the call Receiving calls When the line flashes note that the telephone may also ring see page 104 1 Any ELA member may press the flashing LINE key or if phone rings lift the handset 2 Answer the call NOTE The line key LED of all group members now changes from flashing to steady on for the duration of the call Putting a call on hold
29. Agent because of network problems or Forward Timed Forwards your incoming calls to another destination during specific system defined time periods The system defined time can include up to two separate time periods for example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm your calls can be forwarded to the front desk Use the following table to document the system defined time periods Time Period From To 4st gnd Station Telephony Features 74 T207M T208M T207M NP T208M BL User Guide Call Forwarding Follow Me or Follow Me Allows you to collect your calls from another station The source station is then put into a Call Forward All state or respectively Operating Call Forward l 2 3 4 Choose the required forwarding option FwdA eal Busy eBsy NA eNA BNA eBNA Undi Time eTim You may scroll through the other forwarding options with and Prev To set Call Forward dial the destination number OR To cancel Call Forward choose Canc OR To change the Call Forward destination choose to enter destination and dial the destination number Listen for confirmation tone Operating Follow Me l 2 4 Choose or from the location where you wish the calls to be forwarded Dial the number of your own source station i e from which you wish to collect the calls A FOLLOW ME source user name message appears on the top line of your destination station To act
30. Any member may answer the call by pressing the flashing line key The line key remains lit as long as the call is in progress In addition to flashing member stations may be alerted to incoming calls by an accompanying ring The ring setting whether the ring is immediate delayed or no ring can be determined at each member station if at least one line key is defined by the user If the ELA call is put on hold the line key flashes at all the member stations and any member provided the privacy feature is not activated may break in to the call by pressing the flashing line key To place a call a member may press any available line key the line key remains lit at all member stations for the duration of the call Use the following guide to navigate through this section ELA Group Line Keys Programming nossnosoesooeesseeesssseeseseee page 104 ELA Groups USMO E page 106 ELA Groups PIVaCY oh sccicshsncisabsvatiea snetanascssneaenedcasnedininnenteasmanes page 108 ELA Groups Exclusive EE page 109 Station Telephony Features 103 T207M T208M T207M NP T208M BL User Guide ELA Extension Line Appearance ELA Group Line Keys Programming Each phone in an ELA Group can be programmed with up to 32 ELA line keys To learn about the different uses of ELA line keys see below NOTE In order for ELA calls to be received on the main ELA station the station must be defined as multi appearance and be a member of an ELA group You may b
31. Boss group A station can be defined as a member of many ACD UCD groups and or Boss groups System defined Ask your system administrator for these values Telephony Features The phone is part of the Coral family of telephones that have access to a rich array of telephony features that are user activated The features supplied by the Coral system appear in the phone display whenever the phone is engaged TEM Programmable expansion module for the T207M T208M T207S and T208S series telephone sets Each module provides an additional 22 x2 programmable buttons Time Out A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped and the exchange equipment freed for other users See also Recall Automatic above Appendix A Glossary 253 T207M T208M T207M NP T208M BL User Guide Term Description Transfer Xfer While engaged on a call you can initiate a feature by pressing the XFER Transfer key XFER provides you with a distinctive dial tone which enables you to either transfer the call or activate a feature XFER puts the second party on Hold and provides one of the following music reorder tone busy tone or no sound at all as defined system wide If your Coral system is connected to another PABX you may have to use the FLASH key instead of the XFER key The XFER key is used for local Coral system features whil
32. Dial the required digits NOTE To learn how to program a key see page 167 To program an OCC key use feature code 127 Station Telephony Features 196 T207M T208M T207M NP T208M BL User Guide Touch Tone Dialing DTMF for Other Common Carriers OCC Transfer Xfer You can transfer both internal and external calls to other users within your system or outside it Transfer routes a call you received to an idle station It can also link a call you held to other ports When Auto transfer is defined at a station dialing a number will automatically transfer that number thus initial use of or XFER is not necessary although subsequent actions do require pressing as defined in this manual This feature is typically utilized by attendants Remaining procedures are the same as for a regular transfer A call can be screened or unscreened e Screened Transfer Consultation Transfer You may announce the call before transferring e Unscreened Transfer Direct transfer Blind transfer Unsupervised transfer or Cold transfer You may transfer the call without a prior announcement or without notifying the recipient When the destination is busy hanging up will cause the system to camp on external call only to the busy station Transferring an established call 1 During a call press or XFER 2 Dial the third party destination number 3 Choose one of the following options e Wait for an answer to announce the call and disconnect screene
33. Fixed and Navigator Keys The following table lists all the phone fixed keys and describes the actions they invoke Fixed Key Action Activates a telephony feature after selecting it with the navigator keys same as using the soft key Press and hold Provides access to all the functions availabe during idle via the Features menu and down provides access to the other Main Menu options see page 49 NOTE In order for the Main Menu options to appear on the display panel you must press and hold the OK key for at least three seconds Moves the cursor left and right or goes to the next or previous menu or list when C the cursor is at the end of a line lt gt Used to scroll soft key option lists when 4 1 or appear on the display line above the soft keys Press 2 gt to scroll back one menu or list lt 3 to scroll forward one menu or list Phone Overview 17 T207M T208M T207M NP T208M BL User Guide Using the Fixed and Navigator Keys Operating the Phone Overview Operating the phone is as simple as pressing a button Operate the phone using a combination of soft and fixed keys The phone options appear in the display area on the bottom line of the display panel and automatically change to reflect the current state of the telephone Four soft keys located immediately below the display panel allow you to enable the relevant options as they appear The soft key options change
34. Forward Busy page 73 Busy bFwd 167 Boss Group Call Forward Busy page 71 Busy aFwd 167 Attendant Call Forward Busy page 212 Index Soft Keys and Feature Codes 270 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Msg gt Msg 175 Message Call Back page 144 Feat 176 Camp On Call Back page 84 Call 176 CampOn Call Back appears when calling a port page 84 hf 2 Redl gt ARdl 178 Auto Redial Cancel All numbers page 179 10 0 Cancel page 86 Dir N A Directory 1994 Personal Toggle between digits and page 98 characters ACD gt Busy 11 1 Max Calls Waiting for Busy ACD Group 1746 page 59 sSet 1970 Station Check In Out page 224 Feat MENU Attendant Call Charge options page 222 Feat 1444 Caller ID Control page 81 Call 1441 CONFERENCE Lock during conference page 91 Feat 1983 CONFERENCE Inspect Release Single Participant page 92 fSet gt Lib MENU MENU for Special Dial Codes in Private Library 193 page 191 Fixed function key 122N Xfer when COS is defined for 3 Way Conference Call page 203 Index Soft Keys and Feature Codes 271 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Call 122 Reconnect to party on hold park etc page 132 page 1
35. Group Call Conference gt RISP RISG Addo Participant Release is used to allow an authorized user to release a participant from an ongoing conference The feature does not allow the user to view the list of participants See page 127 Group Release is used to allow an authorized user to release the entire group call See page 128 Temporary Add On The Temporary Conference feature allows an authorized user to establish an Add On Temporary Group Call by adding participants as the conference is being set up See page 127 Station Telephony Features 119 T207M T208M T207M NP T208M BL User Guide Group Calls Group Calls Preset Conference Activation Preset Group Calls are comprised of a number of specified members whose stations ring simultaneously when an assigned Group Call number is dialled This feature allows a conference initiator to contact all the registered members with one button press The maximum number of participants is 100 depending on the system configuration Calling a Preset Group 1 Press the preprogrammed Group Call DSS key or dial the Group Call access code See Programming Feature Keys on page 167 for instructions on how to program a DSS key 2 All the member stations start ringing Wait for members to join listen for the warning tone if defined system wide every time a member answers 4 Start speaking when the CONF COMPLETED message appears momentarily on the display the message indicates that a
36. Malicious Call Trace Room Status Used to turn the Room Status definition of a station on or off There are 16 different Room Status definitions for each station This feature is applicable for Hotel Motel use Contact your system administrator for their various definitions Use the Table on page 219 to write in the various room statuses NOTE Check with your system administrator whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 214 the Room Status feature is unavailable Press to access the Room Status options Page 1 10 50 26 May 2007 Company xyz username station number I Room bFwd aFwd Page 2 Attendant Room Status gt pen pel RS2 RS3 RSx Room Status x where x 0 to 15 see Table on page 219 1 Press the required Room Status soft key The status definition appears on the top line 2 Press and enter the station room number or scroll through the list using CO 3 Choose to activate OR Choose to deactivate or reset The status definition ASSIGN DEASSIGN appears on the top line 4 Press SPKR or to exit and save Attendant Features 218 T207M T208M T207M NP T208M BL User Guide Room Status Room Status Names and Attendant Access Codes Room Status Soft Key Access Code Name Number Dial Pad 0 RSO 7010
37. On Off key When the SPKR key LED is lit you are connected Pressing the lit key will disconnect the call To switch between handset and hands free operation you must press from the phone display With handset on cradle If the phone rings and SPKR flashes you can speak hands free by pressing the flashing SPKR key The key LED will now be steadily lit Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will remain lit Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press SHS then when the LED is lit place the handset on the cradle Disconnecting calls There are two ways to disconnect calls e Pressing the lit SPKR key e Returning the handset or pressing hookswitch when is off a bullet is not displayed Operating the Phone 24 T207M T208M T207M NP T208M BL User Guide Using the Speakerphone or Headset When the Phone is programmed as Headset Only and for SPKR On Off key When your phone is equipped with a headset When the Headset Only feature is activated see Headset Only on page 129 and SPKR is set to operate as On Off connect release switch you can answer and disconnect calls by pressing SPKR When the key LED is lit You are connected Pressing the lit key will disconnect the call Disconnecting calls Press the lit SPKR
38. Press and dial your boss group number OR Scroll between groups by using p Up FUp and Dn 4 To set Call Forward choose and dial the destination number to which calls are to be forwarded OR To cancel Call Forward choose Canc 5 Press SPKR or to exit and save Station Telephony Features 72 T207M T208M T207M NP T208M BL User Guide Boss Groups Call Forwarding Call Forwarding Follow Me Calls arriving at your station can be forwarded to ring at various destinations depending on the state of the terminal all busy no answer timed In addition to the forwarding options detailed above your phone can distinguish between calls arriving from an internal or external source when forwarding Calls incoming from an external source only can be forwarded using eAll eBsy eNA and eTim Additionally calls from Internal and External sources can be forwarded to different destinations as described on page 76 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls A bullet appears next to any active forwarding feature on the Forwarding Options screen page 2 below and an additional bullet appears next to on the idle screen Page below Forwarding options are accessed by pressing from idle state Page D 10 50 gt Msg 26 May 2007 Co
39. Shift right Station Telephony Features 170 T207M T208M T207M NP T208M BL User Guide Programming Feature Keys Programming Feature Keys To Program Feature Keys 1 Press Prog 2 Press the DSS Feature key you wish to program 3 Dial the numbers exactly as you would normally to enable the feature or to speed dial 4 If the button is already programmed the contents appear on the system lines 5 Press the DSS Feature key again to save the contents to memory To View Programmed Key Contents 1 Press Prog 2 Press programmed key 3 View contents on system lines 4 If the length of the number exceeds the display size press to scroll through additional digits 5 Press SPKR to release To Delete Programmed Key Contents 1 Press Prog 2 Press the programmed key 3 View contents on system lines 4 Press Prev 5 Press the programmed key again to delete Station Telephony Features 171 T207M T208M T207M NP T208M BL User Guide Programming Feature Keys Programming Boss Group Line Keys Each phone in a Boss Group can be programmed with up to six line keys The use of programmed line keys assists in defining the various ways in which a Boss Group can answer incoming calls To learn about the different uses of Boss line keys see Boss Groups on page 67 To Program Line Keys Press Prog Press the LINE NN DSS key you wish to program Dial Boss LINE feature code default dial number 126
40. T207M NP T208M BL User Guide Room Status Names and User Access Codes Room Status Soft Key Access Code Name Number Dial Pad 0 RSO 7026 1 7027 2 RS2 7028 3 RS3 7029 4 Gd 7030 5 RS5 7031 6 RS6 7032 7 RS7 7033 8 RS8 7034 9 RS9 7035 10 RS10 7036 11 7037 12 RS12 7038 13 RS13 7039 14 RS15 7040 15 RS15 7041 186 T207M T208M T207M NP T208M BL User Guide Station Telephony Features Room Status Series Call Series is used to mark an external call before transferring it to a third party This causes the call to return to you after the third party hangs up This feature can only be used during conversation Marking a call as a Series Call 1 During conversation press to mark the call 2 Listen for the confirmation tone 3 Transfer the call when you are ready The marked call will now return to you after the third party has hung up NOTE Should you try to mark a call that has already been marked the error message ALREADY SET will appear When your telephone rings third party hangs up 1 The call will return to you with the SERIES message displayed 2 Answer the call as normal when your station rings 3 Ask calling party if transfer to another party is required or Set up the call as a series call or Hang up Station Telephony Features 187 T207M T208M T207M NP T208M BL User Guide Series Call S
41. T208M BL User Guide Overview Using the Telephony Features You do not have to memorize any access codes to activate any of the rich array of Coral system telephony features Each state change in the phone such as from idle to ring ring to answer answer to transfer etc causes the associated state related features to appear on the display panel Simply choose the feature you would like to activate by pressing its associated soft key When the feature is activated a bullet appears next to the feature As shown below while in Idle mode when DND Do Not Disturb is off no bullet appears next to DND When DND is activated a bullet is displayed next to DND Page 1 10 50 26 May 2007 Company xyz username station number I DND FIXxC Red PgQ DND OFF Page 2 DND user name station number I eDND FIxc Red PgQ DND ON NOTE Figures depicting the various display panel 4 soft key options appear throughout this guide Where a list menu or sub menu continues through several lines these are indicated as Page 1 Page 2 etc The location of the soft key options that appear in the figures in this guide may differ from their actual locations on your phone Several telephony features are toggle switches Therefore the first time you press a feature s soft key the feature is activated or turned on The second time you press the same feature s soft key the feature is canceled or turns off automatically S
42. The line key LED of all group members now changes from flashing to steady on Joining a group conversation 1A2 type You can join any group conversation when a LINE key is lit with two exceptions e When the member s station is set to privacy in which case the message PRIVACY is displayed and a reorder tone is heard or e When another member has already joined the conversation and the group is not defined for four members in which case the message ILLEGAL is displayed and a reorder tone is heard To join the group conversation press the lit LINE key Station Telephony Features 68 T207M T208M T207M NP T208M BL User Guide Boss Groups Using Boss Groups Privacy As a Boss Group member you can put your telephone into Privacy mode This prevents other phone stations within your Boss Group from accidentally joining your conversations The feature can be utilized for a specific call or for all calls Operating Privacy for all calls To operate this feature for all calls see page 245 Operating Privacy for current call You may override the station Privacy setting on a call by call basis Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call This is done by pressing during a call Press this key to toggle the feature on and off This key can be pressed as many
43. UCD features for Call Center or Hunt group agents See ACD and UCD Hunt Groups on page 59 Phone Lock is used to prevent unauthorized persons from using your phone line Incoming calls may still be answered See Phone Lock on page 166 Executive Privilege is used to copy all the COS features from any system station to your telephone in order to use features or to dial numbers restricted to the current station See Executive Privilege on page 110 COS Switchover is used to change your Class of Service from Primary to Secondary or vice versa Different COS give different dial and feature capabilities to a particular station See COS Switchover on page 93 Operating the Phone 51 T207M T208M T207M NP T208M BL User Guide During Idle Set Setup is used to program your station for specific feature activation See Setup on page 238 Malicious Call Trace is used to record the next x a system defined variable calls to your phone A list of these calls can be sent to a printer or terminal See ndividual Remote System Services IRSS Freedom on page 133 Attendant Call Trace is relevant for Attendant Console only Use Attendant Malicious Call Trace to set or print a call trace for any station See Malicious Call Trace on page 217 Room Status or Canned Messages is used to toggle the room status definition or canned message of your station on or off See Room Status on page 185 or Canned Messages on page 87 Attendant Room Status o
44. User Guide Group Calls Joining Group Calls Adding Participants when not part of the Call Allows an authorized user to transfer a new participant to an established conference The feature enables a user engaged in a conversation to add his conversing party to the ongoing conference The feature can be enabled when the Group Call is not locked against non registered participants and connecting to the ongoing conference is not restricted Adding an additional participant to an ongoing Group Call While connected to a station trunk 1 Press Xfer 2 Listen for the dial tone 3 Press the lit Group Call DSS key or dial the Group Call access code A warning tone will be heard by all participants if defined system wide 4 Both the new participant and yourself are connected to the group call NOTES When the group is defined as locked against non registered participants and one of the conversing parties is not registered the reorder tone is heard and the CNF LOCK message is displayed The registered party joins successfully while the non registered party is disconnected If neither are registered members both conversing parties will be disconnected When the group is defined such that no new participant can join an ongoing conference both conversing parties will be disconnected The busy tone is heard and the BUSY message is displayed Station Telephony Features 123 T207M T208M T207M NP T208M BL User Guide Group Calls A
45. Way or Combination of Broker Consultation 3 Way Conference Call Divert call to Coral 3 A dial tone prompts you to enter a divert number You will be disconnected and your station conversing party will be transferred to the divert number Your number will not show on the divert party s display Access voice mail IVR 4 For instructions on accessing voice mail from an IRSS phone see page 115 Divert call to your 5 You will be disconnected and your conversing party will be transferred to your Coral phone station Your number will not show on your phone s display If your station does not answer within the system defined time out period the call will return to your remote phone Call Recording 6 Used to Start Stop Recording incoming calls requires a system wide defined Navigator application Or send Help request requires a pre selected system wide defined keyset station see page 130 Station Telephony Features FlexiCall 114 T207M T208M T207M NP T208M BL User Guide To activate voice mail IVR from your remote phone You can access your voice mailbox retrieve messages and setup voice mail options for your Coral station l Answer the remote call 2 Dial 1 Listen for the dial tone Your original party will be released 3 4 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access Dial the voice mail or IVR dial number see ta
46. a Group Call Operator you can define another COS defined station as the operator of a group call 1 Press the preprogrammed Group Call Operator DSS key or dial the Group Call operator code 17716 See Programming Feature Keys on page 167 for instructions on how to program a DSS key 2 Dial the keyset station number NOTE Ifyou are authorized to be a Group Call Operator you can also dial your own station number to define yourself as the group call operator Group Call Access Codes Use the following form to write in your group call details Group Call Members Group Group Call Conference Operator Access Code Number group conf Station Telephony Features 118 T207M T208M T207M NP T208M BL User Guide Group Calls Use the following guide to navigate through this section Group Calls Preset Conference Activation kA page 120 Group Calls Temporary Conference Activation eseese page 121 Group Cals HOUMA EE page 122 Group Calls Adding Participants when not part of the Call page 123 Group Calls Submitting Request to Speck page 125 Group Calls Controlling Permission to Speck page 126 Group Calls Forced Release of a Participant page 127 Group Calls Forced Release of an Entire Group Call page 128 Press to access the Group Call options Page 1 10 50 26 May 2007 Company xyz username station number I gt GpCl ACD Lock Exec Page 2
47. a predetermined telephone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules The most commonly used rule by an ACD is for the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time UCD groups do not provide call distribution to the longest waiting staff The UCD system automatically delivers each incoming call to the next available agent s line Select to access the ACD and UCD options Page 1 10 50 26May 2007 Company xyz username station number t Gpcl ACD Lock Exec Page 2 ACD amp UCD Hunt Groups gt wait ID LogI pLog Station Telephony Features 59 T207M T208M T207M NP T208M BL User Guide ACD and UCD Hunt Groups Wait Calls Waiting provides you with the ability to view the number of calls waiting for any ACD group To view the number of waiting calls press Wait and enter the ACD group number at the prompt Alternatively if the Calls Waiting ACD programmable key for your group is flashing view the number of waiting calls for your group even during a call by simply pressing the key The number of waiting calls is displayed on the top line To program a Calls Waiting ACD key see page 167 Load ID is used to load your ID into the system identifying you as an ACD agent A bullet appears next to to indicate your ID is loaded Once registered within the system you may join
48. a warning tone heard by the conference initiator when activating the group call and a signal heard by all participant every time a participant joins or leaves an ongoing conference call When a Group Call is placed all stations defined as registered members for that particular group ring Unanswered stations continue to ring until a pre defined timeout period expires Participation in group calls can be limited by e Blocking group members from joining after the ringing has stopped e Blocking users that are not registered to the group call locking the call There are two ways in which non registered users can join non locked group calls e A non registered user can dial the access number e A registered user can connect the non registered user to the group call The Group Operator has the option of controlling the Mute Non Mute mode of conference participation of each participant Mute mode means the participant may only listen Typically a conference initiator might initiate a muted conference in which only the conference initiator can speak during the conference the Group Operator can grant permission to individual participants to speak Group Call options are set in the Group Call definitions A user can be authorized to force release a participant or terminate an entire conference Station Telephony Features 117 T207M T208M T207M NP T208M BL User Guide Group Calls Defining a Group Call Operator If you are authorized to be
49. allowed press Los UpCs Char Dot Spacl as required See Keypad Alphabetic Mode and Editing Keys on page 97 4 Press Num At the prompt enter the telephone number of your contact party do not enter the outside line access code 6 Press to save the entry an asterisk marks the saved entry as a Personal one OR Press or press asterisk to save the entry and call the saved contact WN NOTE Any attempt to make an entry in excess of the number of entries allowed by the system or to assign a dial number already existing on the Directory to a new contact will fail Station Telephony Features 96 T207M T208M T207M NP T208M BL User Guide Directory Keypad Alphabetic Mode Use the keypad to make new entries or navigate through the directory to a specific entry The cursor advances automatically when a different key is pressed If two consecutive letters are on the same key wait for the cursor to disappear before proceeding to the next key The following table indicates the key presses used to input the required letters This table may override the designations on your keypad For example to enter ANN press 2 ABC 6 MNO 6 MNO WAIT 6 MNO 6 MNO A N N KEYS CHARACTERS Press 1 Time 2 Times 3 Times 4 Times pan 2 ABC A B C 3 DEF D E F 4 GHI G H l 5 JKL J K L M N O _ 7 PQRS
50. as follows 1 2 3 4 Choose AGrd Choose and dial a trunk number or scroll through the list using CO Choose to deactivate DEASSIGN message appears Choose or SPKR to terminate Attendant Features Trunk Setup Features 233 T207M T208M T207M NP T208M BL User Guide 5 Make an external call on the specific trunk If the call goes through the line is okay If the trunk is still blocked call the technician and reactivate Auto Guard by following Steps 1 and 2 above and choosing Set to activate ASSIGN message appears Bick LAR Central Office CO Block is used to view which of the trunks have been blocked at the central office When ASSIGN appears in the display the trunk line is blocked for both outgoing and incoming calls DEASSIGN means the trunk line is in use by the system Look Ahead Routing is used to view the status of trunks Dial Services that have been automatically blocked from use for outgoing calls The Coral system automatically blocks a trunk Dial Service in case of a failure to establish an outgoing connection via that trunk Dial Service The LAR Block feature enables an attendant to manually block unblock the failed trunk Dial Service When ASSIGN appears in the display the trunk Dial Service line is blocked DEASSIGN means the trunk Dial Service line is in use by the system After unblocking a trunk Dial Service make an external call on the specific trunk Dial Service If the c
51. as many ACD Groups as required Your ID remains in the system provided you remain logged into at least one ACD Group You may load a different ID number while logged in which will override the previous ID 1 Press D Your current ID number appears on the display 2 Enter your ID number at the prompt four digits 3 Listen for the confirmation tone Logi Log In Out enables you to join or leave an ACD Group You may belong to more than one group simultaneously To join an ACD group 1 Press Logi 2 Dial the ACD group The ID number is displayed on the middle line 3 Choose to join the group or to leave the group 4 Listen for the confirmation tone The ASSIGN message indicates that you are logged in while the DE ASSIGN message on the top line indicates you are logged out 5 If you have not loaded your ACD four digit ID number the NO ID LOGIN message appears In this instance load your ID number and restart the login process 6 To join additional groups repeat Steps 1 4 7 If you are a member of more than one ACD group use the Primary Login feature see below to define one of those groups as your primary group Station Telephony Features 60 T207M T208M T207M NP T208M BL User Guide ACD and UCD Hunt Groups Primary Login Group If you are a member of more than one ACD group you can use this feature to define one of those groups as your primary group Once you have logged into your primary group waiting calls
52. barred within GUG 56 call waiting not subscribed 57 bearer capability not authorized notify system administrator 58 bearer capability not presently available call later Appendix D ISDN Cause Numbers 261 T207M T208M T207M NP T208M BL User Guide Cause CODE MEANING ACTION 63 service or option not available unspecified notify system administrator 65 bearer capability not implemented check destination is correct try again from different compatible terminal notify system administrator if message returns 66 channel type not implemented notify system administrator 67 transit network selection not implemented 68 message not implemented 69 requested facility not implemented notify system administrator 70 only restricted digital information bearer capability notify system administrator is available 79 service or option not implemented unspecified notify system administrator 81 invalid call reference value notify system administrator 82 channel does not exist 83 a suspended call exists but this call identity does no action not 84 call identity in use no action 85 no call suspended no action 86 call having the requested call identity has been no action cleared 87 called user not member of GUG Appendix D ISDN Cause Numbers 262 T207M T208M T207M NP T208M BL User Guide Cause CODE MEAN
53. be followed by a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing the speed call library number 2 Certain speed dialing numbers require that you dial the relevant outside line access code When required the dial tone is heard after dialing the Speed call library number Station Telephony Features 195 T207M T208M T207M NP T208M BL User Guide Speed Dialing Using Private and Public Libraries Touch Tone Dialing DTMF for Other Common Carriers OCC Enables you to send DTMF tones using the dial pad over non DTMF trunks and stations during any call phone to trunk phone to phone 3 Way Conference Meet Me Conference etc In this way you can control any device such as Voice Mail IVR start stop recording a call etc requiring DTMF response The party information is displayed on the top line The digits are displayed on the second line as they are dialed and the corresponding DTMF tones are heard by all parties to the call NOTE phones defined with Auto Transfer must use this feature even when sending DTMF tones to DTMF trunks and stations ANSWER party info DIAL 123456 t gt OCC The OCC feature is an on off toggle switch Press once to activate DTMF mode press again to return to normal mode Activating using soft keys 1 Press OCC 2 Dial the required digits Activating using preprogrammed key 1 Press the preprogrammed OCC key 2
54. can be programmed with an external or internal dial number You can also use a Private Library to dial external or network numbers for features that allow only internal destinations such as Call Forward Divert and Hunt features When entering external dial numbers make sure to include the external access code into the Private Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most likely include a different destination than dialing the same Private Library number at another station Use the table below to write down your Coral Speed Dial numbers Private Library Speed Dial Numbers Private Library Private Library Contents Destination Number 7000 7001 7002 7003 7004 7005 7006 7007 7008 7009 Station Telephony Features 191 T207M T208M T207M NP T208M BL User Guide Speed Dialing Private Library Programming a new Private Library Private Libraries are saved via the Coral system with your station number but not in your phone s memory Private Library is accessible from the Setup menu Press to access the Private Library options Page 1 10 50 26May 2007 Company xyz username station number gt cos Tre Room Page 2 Feature Setup t Pass Prog Pref Lib Page 3 PRIVAT LIBRARIES gt Lib Prev Next Exit D Library is used to sele
55. code of the required Group Call Press no confirmation tone will be heard Press to exit ee E Station Telephony Features 128 T207M T208M T207M NP T208M BL User Guide Group Calls Forced Release of an Entire Group Call Headset Only The feature is designed for users operating in Headset mode It is of particular value at information centers where the headset option is the most efficient way of communication When activated the Headset Only feature causes calls to be conducted via the headset and disables the handset and the phone s microphone and loudspeaker along with the features that use these devices e g voice page etc Calls are conducted via the headset even if the cradle switch is on hook enabling a user to make full use of the hands free operation NOTES When utilizing Headset Only feature e The SPKR key should be programmed as an ON OFF connect release key See your system administrator e The phone can be set for Zip Tone mode This mode is used to sound the ring tones directly through the headset rather than through the speaker For Zip Tone setup see page 249 e Refer to page 25 for instructions on operating a phone programmed as Headset Only To activate Headset Only e Press HEADSET or A bullet appears to the left of and HEADSET LED is lit green To disable Headset Only e Press the lit HEADSET or e Head Station Telephony Features 129 T207M T208M T207M NP T208M BL User Guide Headset Only
56. current greeting and rerecord the standard and busy or alternate greetings Switch Greeting enables you to select between the standard and alternate greetings to be used as the current greeting Standard Greeting enables you to record the standard voice mail greeting Busy Busy Greeting enables you to record activate or deactivate the greeting played when your station is busy Alternate Greeting enables you to record the alternate greeting designed for when you are on holiday away from the office etc Back Back returns to the previous menu display Station Telephony Features 148 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Exit Exit directs you to the Exit Menu Transfer Options Menu You may change the transfer or call handling options for your mailbox There are two call transfer menus that can be displayed One menu is displayed if call transfer to your extension is enabled and the other is displayed if call transfer is disabled The following menu options are available when call transfer to your extension is disabled iCMC Transfer Options lt 1 New Msg gt Enab Back Exit Enab Enable allows you to transfer to your extension and go to the Enabled menu Back Back returns to the previous menu display Exit Exit directs you to the Exit Menu The following menu options are available when call transfer to your extension is disabled iCMC Transfer Options lt 1 New Msg gt
57. e Press a programmed HOLD key at your station NOTE If Exclusive Hold is defined at your station then pressing Hold causes an exclusive hold state such that the call can only be retrieved from your station See ELA Groups Exclusive Hold on page 109 Station Telephony Features 106 T207M T208M T207M NP T208M BL User Guide ELA Groups Using Retrieving a call from on hold e Any member of the ELA Group may press a flashing LINE key provided that the Exclusive Hold feature was not activated for the call see ELA Groups Exclusive Hold on page 109 Breaking in to an ELA call e Any member of the ELA Group may break in to a call by pressing the lit LINE key provided that the Privacy feature was not activated for the call see ELA Groups Exclusive Hold on page 109 Both parties hear a break in warning tone before you join the conversation Station Telephony Features 107 T207M T208M T207M NP T208M BL User Guide ELA Groups Using ELA Groups Privacy As an ELA Group member you can put your telephone into Privacy mode This prevents other phone stations within ELA Group from joining or breaking in to your conversations The feature can be utilized for a specific ELA call or for all ELA calls Operating Privacy for all ELA calls 1 To activate Privacy press Priv The message PRIVACY is displayed When this feature is activated a bullet appears next to Priv 2 To cancel Privacy press again The message NO PR
58. every time the phone status changes Nine fixed function keys are provided the functions of which are system wide programmable Typical functions for these keys are MSG XFER CONF REDIAL DIR HOLD HEADSET MUTE AND SPKR see Using the Fixed and Navigator Keys on page 17 Soft key functions can also be selected by pressing on the navigator keys Pressing on the respective arrow moves the location of the cursor to the next function To activate the required function press the OK key Use to bring the T207M T208M T207M NP or T208M BL display to the beginning of the soft key options When the soft key does not appear on the display panel press the left key instead to return to the previous soft key options Press up down keys gt and lt yA to scroll through lines of the soft key feature options Press left right keys O and to move from one option to the next on the displayed line A selected option is indicated by an arrow at its left gt Fwd Additional options on a lower line of the display are indicated by a down arrow J Msg Additional options on a higher line of the display are indicated by an up arrow Room Additional options on both a lower and higher line of the display are indicated by a double arrow IRemd An activated option is indicated by a bullet at its left e Fwd A selected and activated option is indicated by a bold arrow at its left Fwd Operating the Phone 18 T207M T208M T207M NP
59. feature allows you to receive a call for help from another station Answering a Help Request 1 Answer the call listen for the confirmation tone and check the station number displayed 2 Press SPKR or hang up to release 3 Take help action as agreed NOTE _ If engaged in a call when help is requested a muted ring tone and message is received Terminate the call or put it on hold and answer so the requesting station knows that you have received the request for help Station Telephony Features 131 T207M T208M T207M NP T208M BL User Guide Help Answering Hold A calling party can be placed on hold while another call is made The held party can hear one of the following music reorder tone busy tone or no sound at all as defined system wide Call Hold is accessible via or HOLD Page D ANSWER Name I PgQ xfer Mute Page 2 CALL HOLD Name gt Next Conn During a call press or HOLD to place the second party on hold The soft key is shown with a bullet next to it indicating that a call has been placed on hold at your station A HOLD message appears on the top line to remind you that a call is held at your station The HOLD LED is lit and LOOP flashes Retrieving the call from Hold Press the flashing LOOP key to connect or 1 Press or HOLD 2 Choose Conn If more than one party has been placed on hold scroll between names by using Next 3 The held calls are returned in first in
60. first out order If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you If your telephone is defined by the system administrator as Hard HOLD the message CALL ON HOLD appears after placing a call on hold When Hard Hold is activated on a call your station will be considered busy for additional incoming calls however outgoing calls can still be made Station Telephony Features 132 T207M T208M T207M NP T208M BL User Guide Hold Individual Remote System Services IRSS Freedom The Freedom feature also known as Individual Remote System Services IRSS enables you to connect an off site non Coral phone such as your home phone or mobile to the Coral and make calls from within the system Many of the Coral s extensive features e g transfer conference call voice mail access to public and private libraries are available from this off site phone The off site telephone operates as a virtual station in the Coral network retaining the original features of the external telephone in addition to the Coral features NOTE To enable the IRSS feature at your Coral station you must first program a Private Public Library number with your off site phone number see page 244 and page 230 Use the table below to record library numbers that contain your IRSS destination Private Public IRSS Off Site Phone Number Library Number To enable IRSS
61. forwarded to different destinations as described in nternal External Call Forwarding on page 76 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls Attendant Call Forwarding options are accessed by pressing from idle state Page 1 10 50 t aFwd 26 May 2007 Company xyz username station number chrg sSet tSet Page 2 Attend Call Forward e Exter BNA BusyNoAns 4 gt All eall Busy eBsy or Forward All The attendant may program stations boss groups and ACD UCD groups so that incoming calls ring at another destination The destination can call back or return calls to the source and the user can still place outgoing calls from their telephone The Distinctive Dial Tone sounds upon lifting the handset at the user s station Attendant Features Call Forward 212 T207M T208M T207M NP T208M BL User Guide or Forward Busy The attendant may program stations and boss groups so that incoming calls ring at another destination when the originally called station or group is busy or Forward No Answer The attendant may program stations and boss groups so that incoming calls ring at another destination when the originally called station or group does not answer within a system defined number of rings or Forward Timed The
62. handset from its cradle has the same effect as pressing a preprogrammed LOOP LINE or SPKR fixed key but automatically inhibits the Speakerphone facility Off hook provides the dial tone which then enables you to dial or activate a feature LINE The line key is used for making and receiving calls when the station is defined as a member of a Boss group or an ELA group When several line keys are in use the station will act as if it is a multi line instrument LOOP The loop key is used for making and receiving calls When several loop keys are in use the station will act as if it is a multi line instrument On Hook Replacing the telephone handset on its cradle has the same effect as pressing the or SPKR key Outside Line Access Code A series of digits which must be dialed or keyed in order to gain access to a trunk or trunk group Port Provides access to a device station or trunk from within the system Appendix A Glossary 252 T207M T208M T207M NP T208M BL User Guide Term Description Recall Automatic The call that you have transferred to another extension that is busy or that does not answer or that you have put on hold which has returned to you after a predetermined time out period Station Each Coral internal telephone is called a station or an extension Station Group A number of stations linked together members for a common function such as ACD UCD group or
63. key NOTES e See your system administrator to program SPKR to operate as an On Off switch e When the phone is set for Zip Tone mode see page 249 the ring sounds at the headset only rather than through the speaker e Ifthe phone is defined as Headset Only see Headset Only on page 129 the speakerphone will not operate Operating the Phone 25 T207M T208M T207M NP T208M BL User Guide Using the Speakerphone or Headset Headset purchased by the customer Earpiece electronic ringer W 4 Soft keys Flashing ring and message waiting indicator Microphone Graphic display Speaker Navigator keys Handset 4 User programmed keys with removable faceplate Dial pad key pad TEM expansion module 2x 22 user programmable keys with removable faceplate Microphone Volume button 9 Fixed function keys Operating the Phone 26 T207M T208M T207M NP T208M BL User Guide Using the Speakerphone or Headset Headset Cord Disconnect e Headset Cord Disconnect enables activating a selected preprogrammed key by disconnecting the handset headset cord The feature enables you to automatically invoke a keyset function such as Do Not Disturb Login Logout Attended Unattended Call Forward or any other preprogrammed key function upon disconnection of the headset cord One of the Headset Cord Disconnect purposes is to block a telephone from accepting calls when the headset cord is disconnected Any
64. key while the phone is ringing You can use this to change the ring of two different telephones in the same room Also note that the Message Lamp lights in beat with the ring while the phone is ringing CAUTION ON The Ringer is disabled and the phone cannot receive calls when DND or Call Forward All is activated Adjusting the ring volume level while ringing Press the up or down volume key The ring volume level ranges from 0 MIN ring to 9 MAX ring Adjusting the ring level from idle 1 Press and hold OK and choose Userdef 2 Choose Ring Volume 3 Adjust volume using the volume key see Volume Adjustment on page 28 4 Press Save Adjusting the ring type Used to adjust the ring type of your phone in order to distinguish between incoming internal external and voice page 1 Press and hold OK and choose Userdef Choose Ring Type 2 3 Choose Internal External or Voice Page 4 Adjust ring type as described in Ring Type on page 247 Operating the Phone 29 T207M T208M T207M NP T208M BL User Guide Ring Adjustment Making Calls To place a call use any of the following methods e Lift the handset and dial from the dial pad e Press SPKR and begin dialing directly from the dial pad e Begin dialing without lifting the handset The Speaker is automatically activated e Press any idle LED not lit DSS or LOOP LOOP originating only or LINE key and after hearing a dial tone begin dialing NOTE
65. mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group or ELA Group Operating the Phone 46 T207M T208M T207M NP T208M BL User Guide Making External Calls Receiving and Answering Calls There are several ways to answer calls Answer the call directly by using the conventional methods such as pressing the flashing SPKR key lifting the handset or pressing any flashing key DSS LOOP Line etc Other options include using one of the state related Coral system telephony features before you answer or diverting the unanswered call The state related features automatically appear as shown in the display below The caller ID is displayed on the top line NOTE _ If caller ID has been blocked see Caller ID Control on page 81 the RESTRICTED message for incoming internal calls or UNAVA message for incoming external calls appears on the top line instead caller gt DND Mute FwdA Num DND Do Not Disturb is used to send a reorder busy tone to the incoming call thus avoiding answering the call Once DND is activated all incoming calls will receive reorder tones See Do Not Disturb DND on page 101 or MUTE Mute can be activated during ringing before answering so that when the call is answered your side of the conversation is muted and the caller will not hear you When thi
66. options e When there is a message waiting indication press MSG key or Msg then select CALL Voice Mail where Voice Mail is your local voice mail site name and choose Dial e Dial the Voice Mail access code as defined by the system administrator Page 1 10 50 26May 2007 Company xyz username station number 4 gt Log Dir Fwd Page 2 Message Options gt Msg xMsg Msgw Station Telephony Features 144 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Page 3 CALL VoiceMail 4 gt Prev Next Dest Page iCMC Main Menu lt 1 New Msg gt gt New Old Leav fSet New New Messages can be played deleted archived and redirected see below Page 5 Station Telephony Features Messages Voice Mail Old Messages can be played deleted archived and redirected see below 01 02 New 10 00 10 10 2006 caller name caller gt Next Play Dele Arch 145 T207M T208M T207M NP T208M BL User Guide New and Old Message Options Note that functions may operate differently before during and after playback as explained below Before After Playback Next Previous displays the next previous message header in the list Play Replay is used to hear the current message Delete is used to erase the current message from your message box The next message header in the list is displayed Archive is used to save the current message in your archive list T
67. party is put on hold 4 When you have concluded your private conversation dial 2 to complete a 3 way Conference call Station Telephony Features 137 T207M T208M T207M NP T208M BL User Guide Individual Remote System Services IRSS Freedom To activate Voice Mail IVR from your IRSS phone You can access your voice mailbox retrieve messages and setup voice mail options for your Coral station 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Dial the voice mail or IVR dial number contact your system manager for the dial number and access code 3 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 4 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 5 Choose the required option from the voice mail or IVR menu NOTE Contact your system administrator for the voice mail IVR dial number and voice mail remote access code Use the table below to record that number and code Voice Mail IVR Dial Voice Mail Remote Number Access Code Station Telephony Features 138 T207M T208M T207M NP T208M BL User Guide Individual Remote System Services IRSS Freedom To activate the FlexiCall All feature from your IRSS phone 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Di
68. sent to a printer or terminal Press to access the Malicious Call Trace options Page 1 10 50 26 May 2007 Company xyz username station number t cos fSet Room Page 2 Malicious Call Trace gt V X Prnt VIS Malicious Call Trace On Off toggles the Malicious Call Trace on or off If this feature is activated a bullet appears next to VX and next to on the Idle screen NOTE _ If there are insufficient system resources for the feature to be available at your station the message NO TRACE RECORD will be displayed Prnt Malicious Call Trace Print sends a list of the calls to a terminal or printer The message CALL TRACE PRINT appears The listing is not deleted when printed it may be printed later with subsequent updates The details recorded are originating number for external calls ANI if available or trunk number if not available your station number and the time of calls NOTE Malicious Call Trace must previously be activated or the message CALL TRACE OFF will appear and the action will not be completed Station Telephony Features 140 T207M T208M T207M NP T208M BL User Guide Malicious Call Trace Messages Options You can leave a message at another station and conversely any station can leave a message at your station Press to access the message options Page 1 10 50 26 May 2007 Company xyz username station number t gt Msg Log Dir Fwd Page 3 Message Options
69. separate text entries one entry is activated when pressing the adjacent Shift key the text you enter closest to the button is the one that appears when the Shift key is not used Likewise the text furthest from the button is the one that appears when the Shift key is used Features keys can be programmed exactly as they are programmed in the FlexSet series keysets Use the following guide to navigate through this topic Programming Feature Keys page 171 Programming Boss Group Line Keys page 172 Programming ELA Group Line Keys AN page 173 Programming Keys Examples onoeennnoesonneneseeesseesssseeesseeee page 174 Programming Button Labeling ccccccsscessceeceoeteeeeneeneeeaeee page 176 Index Soft Keys and Feature Codes AAA page 267 Station Telephony Features ep 1207M T208M T207M NP T208M BL User Guide Programming Feature Keys Activating Programmable Keys on the TEM Expansion Module CO Al B OOO on CONF REI IAL 0 O O O g O Pere OO D LI OOQOV a _ 0000000000 IOOO ess By Ww Programmable Keys ift Ri g y Shift Left Shift Right Station Telephony Features 169 T207M T208M T207M NP T208M BL User Guide Programming Feature Keys TEM Programmable Keys Form ER D GD ES GD GD E KS KS A CO C2 SHIFT left
70. the available line loop or trunk in prioritized order when placing a call lifting the handset pressing SPKR or dialing a number To view the priorities 1 Press to scroll through the list 2 Listen for the confirmation tone To cancel priorities 1 Press or dial the cancellation code x 2 Listen for the confirmation tone Setup 243 T207M T208M T207M NP T208M BL User Guide Coral Telephony Features To select priorities 1 Select the required destinations by pressing the programmed DSS keys You can program a maximum of six priorities in any order e OUTSIDE Line trunk trunk group dial service or routing access e LOOP default access code 121 e LOOP Originating Only default access code 125 e Boss Group Line Key e ELA Line Key 2 Press or dial the activation code 3 Listen for the confirmation tone NOTES e If you intend to select an OUTSIDE line as the first priority you must program a LOOP or LINE key to be able to dial internal numbers When activating a feature press LOOP or LINE first then dial the required number e This feature is useful if you make mostly trunk external calls Assign a preference to an outside line s and each time you make a call you will be connected directly to an external trunk Lib Private Library is used to program your personal Speed Dial Directory A Private Library can be used to speed dial long numbers Also you can use a Private Library to dial external or network numb
71. the call may be held in a queue and this displays the number of the queue Operating the Phone 40 T207M T208M T207M NP T208M BL User Guide Making External Calls Message Definition CO DISC USER BUSY The party called is engaged ON HOOK BY NORMAL The called party has hung up on hook idle CLEAR CO DISC CALL REJECTED The call cannot be completed because the called party does not allow it CO DISC CAUSE ISDN protocols define error messages with codes indicating the cause of failed connections See Appendix D ISDN Cause Numbers on page 259 Operating the Phone 41 T207M T208M T207M NP T208M BL User Guide Making External Calls Upon Hearing Ringback Tone After dialing an external destination number the following features appear on your phone display when you hear the ringback tone Wait for an answer or press one of the soft keys to activate the required feature OUT trunk line DIAL outside telephone number gt Msg Camp Mute Elps or MSG Leave Message is used when dialing a network destination If no one answers your call use this feature to leave a message at the called party s station This feature lights the message lamp at the called party s station indicating that a message was left and a simple message such as CALL SUSAN is left on the destination station s keyset display See Messages Options on page 1417 or MUTE Mute can be acti
72. the top line 6 Press SPKR or to exit You may repeat this process for any number of participants Si Station Telephony Features 92 T207M T208M T207M NP T208M BL User Guide Conference Calls Conference View Release COS Switchover Each station has a Primary and Secondary Class Of Service COS which provides the basis for dialing and feature capabilities for a particular station Use this feature to change your Class of Service from Primary to Secondary or vice versa Press to access this feature Page 1 10 50 Ap May 2007 Company xyz username station number T fset Tre Room Page 2 COS CHANGE ENTER PASSCODE Page 3 YOUR PRIMARY COS IS 0 gt Prim seco Press COS Dial your four digit passcode To define your passcode see Setup Passcode on page 238 Press to switch to your secondary COS or to return to your primary COS Listen for the confirmation tone oo Selten NOTE COS Switchover is denied when your phone is in Checkout mode Station Telephony Features 93 T207M T208M T207M NP T208M BL User Guide COS Switchover Directory This feature provides a searchable directory listing Both Shared and Personal records are combined and organized alphabetically for easy retrieval A search result can be dialed at the touch of a key The Directory enables e Fast search by name e Number retrieval and autodial e Add edit entries to the Personal directory Shared Dire
73. they can be reached by pressing and holding for at least three seconds OK until the Main Main appears and then choosing Features Tip Features and their locations in the idle state may be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed 10 50 26 May 2007 Company xyz username station number gt Msg Log Dir Fwd Main Menu Main Menu Features Sysdef Sysdef Userdef T207M amp T207M NP Features Menu T208M amp T208M BL Features Menu Operating the Phone 49 T207M T208M T207M NP T208M BL User Guide During Idle Message is used to view answer and delete messages or to leave a message at another system station or at a network number See Messages Options on page 141 Call Log allows you to view and redial themost recent incoming outgoing calls See Call Log on page 77 Directory provides you with a searchable directory listing Both Shared and Personal records are combined and organized alphabetically for easy retrieval See Directory on page 94 Call Forward enables you to define the conditions under which incoming calls to your station are forwarded to another destination See Call Forwarding Follow Me on page 73 Do Not Disturb
74. to monitor both sides of a 2 way conversation simultaneously This feature can be activated from idle or while attempting to call a busy or non answering destination NOTE This feature requires a CNSs card an 8DRCF an 8DRCM card or a CNF card to be installed in the system When a CNF card is installed it must be defined as C3 WAY Station Telephony Features 189 T207M T208M T207M NP T208M BL User Guide Silent Monitoring Operating from idle 1 Press SM2 2 At the prompt dial the station number Options available while monitoring To cancel 2 way Silent Monitor press Abort SPKR or hang up To whisper to the 1 party press WP Operating upon hearing busy or ringback tone 1 Dial the station 2 Upon hearing busy or ringback tone press SM2 OR Press and dial 9 Options available while monitoring To cancel 2 way Silent Monitor press Abort SPKR or hang up To whisper to the 1 party press WPa NOTE Ifyou hear the reorder tone when attempting to monitor a call either the port is protected against monitoring SECURED or All conference card ports are engaged NO RESOURCE e 190 T207M T208M T207M NP T208M BL User Guide Station Telephony Features Silent Monitoring Speed Dialing Private Library You may program your telephone with your own private Speed Dial directory which can be used to speed dial long numbers Each entry is called a Private Library Number The Private Library
75. trunk is then made available to other users Hot Trunk Immediate is used to program an outgoing trunk so that the trunk automatically and immediately connects to the system Hot Trunk Delay is used to program an outgoing trunk to automatically connect to the system after first digit time out when no dialing has taken place Incoming Only is used to reserve any trunk for incoming calls only thereby preventing outgoing calls on that trunk Outgoing Only is used to reserve any trunk for outgoing calls only All incoming calls on that trunk will continue ringing with no answer and will not be transferred to any destination n Reserved To is used to reserve any trunk and trunk group to a specific station or boss group The reservation will prevent any other stations or boss group stations from making outgoing calls on these trunks Attendant Features 235 T207M T208M T207M NP T208M BL User Guide Trunk Setup Features Operating features marked with 1 Choose the feature soft key AGrd LAR Bick BOut Drop Hoti HotD Inco 2 Choose and dial a trunk number or scroll through the list using CO 3 Choose to activate ASSIGN message appears or Choose to deactivate DEASSIGN message appears 4 Choose or SPKR to terminate Operating features marked with U 1 Choose the feature soft key N1 N2 Choose and dial a trunk number or scroll through the list using CO 3 Choose and dial t
76. you can page someone else to pick up the call at any station or group of stations You can page any system member from your phone and announce that there is a call for Mr Doe on Page Queue Line x The call can be picked up from any system station by dialing the Page Queue access code default access codes are 7060 7069 NOTE To pick up the call Mr Doe should dial from any station to the relevant Page Queue number default numbers 7060 7069 If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed The party placed on Page Queue may hear one of the following music recorded tone busy tone or no sound at all as defined system wide for each Page Queue To place a call in Page Queue 1 While on a call press to access the Page Queue options Page 1 EXT ANS 2nd party 4 gt xfer Hold Mute Page 2 Page_Q Place Pickup JL PgQl PgQ2 PgQ3 PgQ4 2 Press a free ten options see Table on page 159 to send the call to Page Queue number x 3 Listen for the confirmation tone Station Telephony Features 156 T207M T208M T207M NP T208M BL User Guide Page Queue 4 Announce that there is a call on Page Q line x Using available communication means notify another user to pick up the call Usually announcing a call for pick up includes the name of the person being notified and the relevant Page Q number NOTES You can use one of t
77. 1 7060 2 7061 3 7062 4 7063 5 7064 6 7065 H 7066 8 7067 9 7068 10 7069 159 T207M T208M T207M NP T208M BL User Guide Paging Announcing Public Address When a public address system is attached to the Coral system use this feature to announce a message over your system s Public Address PA speakers Use the form below to write in locations and their associated access codes Paging a message over public address 1 Press PAGE XXXX DSS key or dial PA access code 2 Announce your message 3 Press SPKR or hang up to release NOTE See Programming Feature Keys on page 167 for instructions on how to program a DSS key PA Paging Access Codes Area Location Access Code 7074 7075 7076 7077 7078 7079 oeioitloain Station Telephony Features 160 T207M T208M T207M NP T208M BL User Guide Paging Announcing Public Address Paging Voice Paging This feature enables you to voice page another keyset FlexSet FlexSet IP DKT T207M or T208M from your phone Essentially this feature is an intercom allowing persons to converse between stations or can be employed as a simple pager Press to access the Voice Page feature Page 1 10 50 26May 2007 Company xyz username station number t Park VPg WPO SM Page 2 VOICE PAGE we wee Enter Destination Voice Paging a single keyset station When Busy e Press upon reachi
78. 110 Freedom IRSS see page 116 Phone Lock see page 166 You can define the four digit passcode for your phone only at your own phone Save your passcode in a safe place To define your passcode when no passcode is currently defined 1 Press Pass 2 Enter your new passcode number at the prompt 3 Redial the number to confirm and listen for the confirmation tone To change your passcode 1 Press Pass 2 Enter your old passcode number at the prompt followed by your new passcode number 3 Redial the number to confirm and listen for the confirmation tone 242 T207M T208M T207M NP T208M BL User Guide Coral Telephony Features CAUTION Oo Once a passcode has been defined the code is known only to you If you forget the passcode you will not be able to utilize the features that require the code Therefore write your passcode number in a secure place for future reference Prog Program Key The phone comes equipped with 9 system defined fixed keys as well as user programmable keys You are able to program most of the programmable keys from the phone itself The programmable keys may be assigned to directly access other stations station groups trunks trunk groups or system features See Programming Feature Keys on page 167 for instructions on how to program a DSS key Pref Preference is used to prioritize specific trunk or line connections for your phone This causes the system to automatically choose
79. 12 3 7013 4 7014 5 7015 6 RS6 7016 7 RS7 7017 8 7018 H 7019 10 RS10 7020 11 7021 12 RS12 7022 13 RS13 7023 14 7024 15 RS15 7025 Attendant Features 216 T207M T208M T207M NP T208M BL User Guide Canned Messages Malicious Call Trace The Attendant may initiate this feature that records the next x a system defined variable calls to any station or room A list of the calls can also be sent to a printer or terminal Press to access the Attendant Malicious Call Trace options VIX Page 1 10 50 26May 2007 Company xyz username station number t gt Room aRS bFwd Page 2 Attendant Call Trace on off Prnt Malicious Call Trace On Off toggles the Malicious Call Trace on or off Press MX NOTE Ifthe system resources are insufficient for the feature to be available the message NO TRACE RECORD appears Choose and dial a station room number or scroll through the list using GG To start call trace choose Set To stop call trace choose Canc Malicious Call Trace Print sends a list of the calls to a terminal or printer Malicious Call Trace must previously be activated see On Off above or the message CALL TRACE OFF will appear and the action will not be completed Press Prnt Choose and dial a station room number or scroll through the list using and only Choose to print The message CALL TRACE PRINT appears Attendant Features 217 T207M T208M T207M NP T208M BL User Guide
80. 141 Messages Voice Mall EE 144 Mut A Weigel e 155 ee el 156 Paging Announcing Public Address eaaannnennsenennneennnnrerrrnnrrteernnrrreennrrrreenn 160 Paging Voice Fac lag RE 161 Paging ZOMG e GE 163 IS EE 164 PROMS Bee 166 Programming Feature EE 167 Table of Contents TOC 6 T207M T208M T207M NP T208M BL User Guide Programming Button Labeling AAA 176 Recording Ke UE 178 FROGIAl EE 179 See e A NEE 182 Seille 183 FROOMM EE 185 Sees UN 187 ele iere de Le WEE 188 Speed Dialing Private Library savcevewesvenererpecee EENS ENEE 191 Speed Dialing Using Private and Public Libraries nnnnaaannnnennnnnnrneenn nrerin 195 Touch Tone Dialing DTMF for Other Common Carriers OC 196 NN E 197 Transfer Broker Consultation 3 Way Conference Call 201 WARE EE 205 WISDEN Pa Quid WEE 207 Table of Contents TOC 7 T207M T208M T207M NP T208M BL User Guide Attendant Features seed ENEE EEN ceded cons eeexseedekvdicons 209 Available FUNCIONS E 209 Call FOWard EE 212 Canned Messages EE 214 Malicious e RN 217 ROOM SlAWIS EE 218 ET E E 220 ING ANC E 222 Station Setup FOAMS Sixes tere Sven escayauecevoes dandeennvaaasa ese eeraeagit eeees pees eee 224 NEEN 227 Trunk Setup EE 233 DOCU A A E A EE 238 RTE 238 Coral Telephony Features iv vssceveusesecessssansevvedddecieseendedcdueieucancessweecdccst cctdetauaveede 239 User Definitions MOM KEE 246 System Definitions M GNU eeecscercccssstasssacececen
81. 207M T208M T207M NP T208M BL User Guide Bottom and Side View Component Descriptions The following table defines controls buttons and keys found on the T207M T208M T207M NP and T208M BL Component Description Dial Pad Key Pad Digit keys used for dialing phone numbers or extension numbers Fixed Function Keys Nine keys for basic features MSG CONF DIR HEADSET XFER REDIAL HOLD MUTE SPKR see page 20 Fixed key OK see Using the Fixed and Navigator Keys on page 17 Graphic Display Displays pertinent calling menu line information based on the phone status e g idle busy dialing T207M and T207M NP display size three lines 128x32 pixels System lines 1st and 2nd lines and function options on 3rd line according to phone status See page 15 T208M and T208M BL display size six lines 128x64 pixels System lines 1st 2nd 3rd 4th and 5th lines and function options on 6th line according to phone status See page 16 Handset Works as typical phone handset Handset Latch Used to catch the handset when wall mounted or for elevated 60 or higher desktop mounts Headset Non manufacturer headset purchased by customer see page 22 page 27 and page 241 Hook Switch On hook or off hook for handset Loudspeaker Output sound device used in hands free operation paging and ringing Microphone Input sound device used in hands free operation
82. 6 To place a call from IRSS phone that does not provide Caller ID This applies for IRSS calls from off site phones that do not possess a Caller ID number and therefore cannot be identified by the Coral NOTE Some telephones may be denied the Executive Privilege feature defined by Class Of Service In order to use Executive Privilege your station must be defined with a passcode Place a call to the Executive Privilege number contact your system administrator for that number Listen for the dial tone Dial your own Coral station number Dial your four digit passcode Listen for the distinctive dial tone Dial the required destination number hr eg Station Telephony Features 134 T207M T208M T207M NP T208M BL User Guide Individual Remote System Services IRSS Freedom Possible destinations can be external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library and voice mail NOTE If your destination is an external number it should be preceded by an external line access code e If your destination is voice mail IVR access code skip to page 138 e Ifyour destination is a FlexiCall All feature skip to page 138 e To enable another IRSS phone skip to page 139 6 Listen for the ringback tone Wait for an answer 8 You can activate any of the options described in the table below Station Telepho
83. 64 Feat 149 COS Switchover page 93 Call 122 Xfer when COS is defined as Consultation Call page 203 Sys gt Time 188 Time Date Set Date page 227 Sys 185 Day Night1 Service Mode Select page 227 Sys 184 Day Night2 Service Mode Select page 227 Log Delete call records page 77 GpCl AddO 1449 Delete Participant from Group Call page 121 PkUp 180 77 Call Pickup Directed Destination page 80 Call 1322 Exclude Destination Split Call page 199 Pickup 180 77 Call Pickup Directed Destination page 80 Msg gt Msg or 175 Message Leave A Message at another destination page 141 MSG fixed key Dir Directory 1994 Personal Toggle between characters page 98 1994 and digits Msg gt Msg or 175 Message Call Back page 144 MSG fixed key Index Soft Keys and Feature Codes 272 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Log gt In N A Call log Call Back dial the selected entry from the calllog page 77 Log gt Out Dir i Directory 1994 Place a call to the displayed contact page 98 Log N A Used to dial the recognized number page 77 Redl gt ARdl 11 1 Auto Redial 178 Immediate Dial page 179 tSet 164 Trunk Direct In Line at DAY service page 233 Fixed function key 1994N Directory phones page 94 Dir 9 Directory 1994 Access the personal directory subset
84. 9 Conference Calls Meet Me AAA 90 Conference Calls Conference Multi Party Locke 91 Conference Calls Conference View ReleaSe ccccccccenseeeeeeeceeeaeeeeeseeseaneeees 92 GCOS SWitehov reesei easy Eege 93 Directo eg 94 RI TE 100 Do Not Dist rb EINEN 101 Do NOU Disturb Ee 102 ELA Extension Line Appearance ANNE 103 ELA Group Line Keys Programming ENNEN 104 Table of Contents TOC 4 T207M T208M T207M NP T208M BL User Guide ELA Groups USING BEE 106 ELA Ee ie PrVaC E 108 ELA Groups Exclusive Hold EE 109 Executive Privilege EE 110 SILB 111 See NEE 116 Group RUE 117 Group Calls Preset Conference Activation ccccccccsseeeeeeeeeeeeeseeeeeesaeeseesaaees 120 Group Calls Temporary Conference Activation n0 nnenennnennnnnennenrennrnsrnrensene 121 E ee Calls a ll Le DEE 122 Group Calls Adding Participants when not part of the Call 123 Group Calls Adding Participants by Group Operaior 124 Group Calls Submitting Request to Gpeak 125 Group Calls Controlling Permission to Speak a nnnnnennunnnnnennnnnennrnnennrnsrnrrnnene 126 Group Calls Forced Release of a bartcpant reren 127 Group Calls Forced Release of an Entire Group Cat 128 Table of Contents TOC 5 T207M T208M T207M NP T208M BL User Guide Headset OMY EE 129 Help REQUESTING EE 130 Saile EE 131 gll EE EE 132 Individual Remote System Services IRSS Freedom 133 Malicious e NEE 140 Messages lee EE
85. 97 Fwd 189 Follow Me page 73 Index Soft Keys and Feature Codes 275 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code fSet gt Lib gt Code 1 Private Library 193 Outpulsing Wait Period for Free page 191 Dialing Call 123 Forced Release page 39 Clns 11 1 Conference View Release 1983 Forced Release a page 89 selected Participant Redl gt ARdl Cas Auto Redial 178 Freeze All Hold Set for all numbers page 179 Feat MENU Feature Setup options page 238 Fwd Feat MENU Call Forwarding options page 73 Fwd Call 141 Call Forward All when phone rings OR from idle page 73 Feat MENU Group Call Conference options page 117 PkUp 181 76 Call Pickup Group page 80 Fixed function key 1302N Head Set Only on off page 238 fSet 1302 Head Set Only on off page 238 Fixed function key 171N Call Hold page 132 Feat Call 171 Call Hold page 132 tSet 161 Trunk Hot Delayed page 233 Index Soft Keys and Feature Codes 276 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code sSet 182 Station Hot Delay page 224 tSet 160 Trunk Hot Immediate page 233 tSet 166 Station Hot Immediate page 224 ACD 1973 ACD Load ID page 59 Log N A Incoming received calls page 77
86. Account code is required the distinctive dial tone will be heard after dialing the external line code andthe ENTER ACCOUNT message appears on the top line See Account Code on page 57 and Caller ID Control on page 81 Stop Dial Press or after the external number to tell the system that you have finished sending digits over a trunk line In response the system sends your call immediately towards the destination without waiting for inter digit time out In certain systems the cost or number of meter units of the call are displayed after an external call terminates This appears for a short while or until another call is made or received in the format defined for your system Some systems may be programmed with a limit to the duration of outgoing externals calls Once the limit is reached the call will be automatically disconnected On external calls routed via an ISDN trunk call messages are displayed such as connection status call fail etc Most messages are for system administrators and technicians and will not be seen during normal operation see the Message Definitions table below Message Definition NO B C If the Bearer Capability of the trunk or dial service you are attempting to connect to does not match your station s COS NON ISDN ROUTE If your station s COS is set to ISDN only and call attempts are made through a trunk group not defined as ISDN only QUE GROUP In certain systems if no trunk is available
87. Camp On Call Back Use this feature when a station or a network destination is busy or does not answer or when an outside line is busy to request that the system automatically call you back when the required destination number or line is available Upon hearing a busy tone originating from an external destination use the auto redial feature instead see page 42 Answering the call causes the camped on station to immediately ring Camp On can also be operated from idle Camp On is automatically cancelled after a system wide defined period after activation Press to camp on to the unavailable line Page INTERNAL called number or name i gt Msg Mute Elps Page 2 CAMPING ON called number or name Camping On upon hearing a busy tone 1 Press after hearing the busy tone 2 The CAMPING ON Name message appears to inform you that you are camped on Alternatively press to send a call waiting tone to the busy station The station is now made aware that another call is waiting Your side hears a second quicker ringback tone system wide defined Camping On while your phone is idle 1 Press Camp 2 Dial the destination number 3 The CAMPING ON Name message appears to inform you that you are camped on Station Telephony Features 84 T207M T208M T207M NP T208M BL User Guide Camp On Call Back Entering additional destinations to the Camp On list 1 Press Camp 2 Choose to enter destin
88. Class of Service COS levels Check with your system administrator for a list of the specific features installed Most attendant features are activated upon other stations The available features are displayed below These features are accessed from idle 10 50 26 May 2007 Company xyz username station number t gt awk aTrc aRS aFwd Attendant Features 209 T207M T208M T207M NP T208M BL User Guide Available Functions Available Functions Function Mnemonic Function Explanation Option Destination Any station trunk ACD UCD Hunt Group Boss Group and Public Library port defined in the system Station Port dial number defined in the Coral system for a telephone line Station Room Station Group A number of stations linked together members for a common function such as ACD Station Room UCD group or Boss Group A station can be defined as a member of many ACD UCD Station Group groups and or Boss Groups Trunk Dial Dial Number assigned to a trunk Trunk Group Number A number of trunks linked together members for a common outgoing function Fast Up Scroll Used to fast scroll forward to the next assigned feature Fast Down Scroll Used to fast scroll backward to the previous assigned feature Next Used to scroll forward port by port through available ports While scrolling the port name number appears on the top line a Ro v z E n d EIRIHEIRI Bee
89. D RESTRICTED Szen Enter Destination RRR Operating Caller ID Control 1 Press CID 2 Dial the number 3 Your call automatically connects If your Coral system is set to restrict caller ID it will now be presented to the called party and vice versa NOTE When you have a Caller ID programmed key the LED is lit when Caller ID Control is restricted from your station Station Telephony Features 81 T207M T208M T207M NP T208M BL User Guide Caller ID Control Calls Waiting Receiving The call waiting tone voice paging tone or muted ring indicates that another call is waiting for you to answer When you hear this tone or when the second row displays a call waiting message you have the following choices Action Method Current Call Waiting Call Hold Answer 1 Press 2 Upon hearing the ring answer the waiting call Join in 3 way mode Press flashing button only available if your phone is defined as Auto Join Continue Redirect Press a preprogrammed DIVERT CALL to XXXX key See Divert Call on page 100 Divert is used to divert an incoming call to another system station group or Library number Continue View number of Press see Receiving and Answering Calls on page 47 waiting calls or e Fora specific ACD group press a preprogrammed Call Waiting ACD DSS button Station Telephony Features 82 T207M T208M T207M NP T208M BL User Guide Calls Waiting Receiving
90. Enable Enbi Exits the redial feature and returns to normal keyset SPKR operation Restart REP DIAL nn On Re enables dialing of the selected number release from HOLD REMOVED freeze Immediately CONFIRMED On Confirms the selected number and immediately dials Dial Cancel On Deletes the selected number Freeze REP DIAL nn h Flashing Ceases dialing the selected number HOLD SET Assign Priority REP DIAL nn P On Increases the redialing rate for a selected number double redial PRIORITY SET cycle Cancel Priority REP DIAL nn On Remove Priority Returns selected number to standard PRIORITY REMOVED redial cycle nn serial number 01 02 03 tttt outside line access code or name dddd external telephone number NOTE Itis recommended that you program a feature key to make the most out of the Auto Redial feature To program an Auto Redial feature key see Programming Feature Keys on page 167 Default Auto Redial access code 178 Station Telephony Features 181 T207M T208M T207M NP T208M BL User Guide Redial Relay Accessory You can switch a relay on or off in order to activate certain external devices such as external alarm or electric lock These devices are installed by your company Use the form below to write down the types of external devices and their associated codes that are installed Activating deactivating Relay 1 Dial the Relay Code Default Dial Numbers 7086 to 7091 2 Choose t
91. External sources can be forwarded to different destinations as described on page 76 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the Boss Group itself for external calls Boss Group Call Forwarding options are accessed by selecting from idle state Page 1 10 50 26 May 2007 Company xyz username station number t aRS bFwd aFwd chrg Page 2_ Boss Group Call Forward E External 4 All eall eBusy eNA or Forward All Forwards your incoming Boss Group calls to another destination The destination can call back or return calls to your group and outgoing calls can still be placed from within the group or Forward Busy Forwards your incoming Boss Group calls to another destination when your Boss Group lines are all busy or Forward No Answer Forwards your incoming Boss Group calls to another destination when none of your Boss Group lines are being answered or Forward Timed Forwards your incoming Boss Group calls to another destination during specific system defined time periods See table on page 74 Station Telephony Features 71 T207M T208M T207M NP T208M BL User Guide Boss Groups Call Forwarding Operating Boss Group Call Forward 1 Select bFwd 2 Press the required forwarding option A eAll Busy eBsy NA eNA Time eTim 3
92. ING ACTION 88 incompatible destination check destination is correct try again from different compatible terminal notify system administrator if message returns 89 non existent abbreviated address 90 destination address missing and direct call not subscribed 91 invalid transit network selection notify system administrator 92 invalid facility parameter 95 invalid message unspecified notify system administrator 93 mandatory information element is missing notify system administrator 95 invalid message unspecified notify system administrator 97 message type non existent or not implemented notify system administrator 98 message not compatible with call state or notify system administrator messages type non existent or not implemented 99 information element non existent or not notify system administrator implemented 100 invalid information element contents notify system administrator 101 message not compatible with call state notify system administrator 102 recovery on timer expiry no action 103 mandatory information element length error Appendix D ISDN Cause Numbers 263 T207M T208M T207M NP T208M BL User Guide Cause CODE MEANING ACTION 111 protocol error unspecified notify system administrator 112 type of protocol not available 113 ISUP not available 127 interworking unspecified notify system administrator If the message returns frequently notify your s
93. IVACY is displayed You may override the station Privacy setting on a call by call basis Privacy is a toggle feature Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call NOTE Once Privacy is defined for your station for all calls a bullet is displayed next to Priv even if the key is pressed to temporarily override the Privacy feature However when your call is completed the telephone will return to the permanent status private or non private as previously defined for all calls Station Telephony Features 108 T207M T208M T207M NP T208M BL User Guide ELA Groups Privacy ELA Groups Exclusive Hold As an ELA Group member you can put your telephone into Exclusive Hold mode This ensures that a call you place on hold can be retrieved only at the station where Exclusive Hold was originally placed If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of the ELA Group by pressing the flashing LINE key The feature can be utilized for a specific call or for all calls Operating Exclusive Hold for all ELA calls 1 To activate Exclusive Hold press eHid The message EXCLUSIVE HOLD is displayed When this feature is activated a bullet appears next to eHid 2 To cancel Exclusive Hold press again The message NON EXCL HO
94. Introduction 3 T207M T208M T207M NP T208M BL User Guide Related Documentation Phone Overview T207M and T207M NP Front View 4 Soft keys Flashing ring and message waiting indicator Graphic display Navigator keys 4 User programmed keys with removable faceplate TEM connector key pad Volume button 9 Fixed function keys Phone Overview 4 T207M T208M T207M NP T208M BL User Guide T207M and T207M NP Front View T207M and T207M NP with TEM Front View 4 Soft keys Flashing ring and message waiting indicator Graphic display Speaker Navigator keys eS Han dset e gt a d D we e _ i 4 User programmed keys with removable faceplate Gs J T oe Lin Dial pad key pad TEM expansion module 2x 22 user programmable keys with removable faceplate Microphone Volume button 9 Fixed function keys Phone Overview 5 T207M T208M T207M NP T208M BL User Guide T207M and T207M NP with TEM Front View T208M and T208M BL Front View Flashing ring 4 Soft keys and message waiting indicator Graphic Se display Speaker Navigator AS a Zem keys a 4 User programmed keys with removable faceplate Handset Dial pad TEM connector key pad Microphone Volume button 9 Fixed function keys Phone Overview 6 T207M T208M T207M NP T208M BL User Guide T208M and T208M BL Front View T208M and T208M BL with TEM Front View Flashing ring 4 S
95. KR ON LL PgQ xfer Hold Mute This feature alerts you when the loudspeaker of the party you are conversing with is activated for hands free or group conversation A Speaker tone and display message notify you when the called calling party is in SPKR mode or if they switch to SPKR mode during a call Therefore when advised that the second party s keyset FlexSet FlexSet IP DKT T207M T208M T207M NP T208M BL is in Speakerphone mode you can choose to refrain from publicizing private information Detection of your party s activated loudspeaker A Speaker tone is heard and the SPKR ON message flashes on the second line of the display e when you answer a call initiated with an activated loudspeaker e when the called party answered you with an activated loudspeaker e during a call when the second party activates the loudspeaker Operating the Phone 22 T207M T208M T207M NP T208M BL User Guide Second Party Speaker Status Using the Speakerphone or Headset The phone is equipped with a speaker so that it can operate as a speakerphone This enables you to converse without lifting the handset Pressing the speakerphone SPKR key automatically switches on the microphone and speaker All dialing or conversation is automatically hands free the handset remains on the cradle There are however several ways of using the speaker key such as in conjunction with a headset or when SPKR is programmed for on off operation and usin
96. Ka sadiran Telecom T207M NP T208M BL T207M and T208M IP Telephone User Guide Version 15 5 coraliPx gt FlexiCom Creating a new world of Pportunities The information contained in this document is proprietary and is subject to all relevant copyright patent and other laws protecting intellectual property as well as any specific agreement protecting TADIRAN TELECOM LTD s herein referred to as the Manufacturer rights in the aforesaid information Neither this document nor the information contained herein may be published reproduced or disclosed to third parties in whole or in part without the express prior written permission of the Manufacturer In addition any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden The Manufacturer reserves the right without prior notice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturer s standard limited wa
97. LD is displayed You may override the station Exclusive Hold setting on a call by call basis Exclusive Hold is a toggle feature Thus if your station is in EXCLUSIVE HOLD mode you may remove the Exclusive Hold restriction and allow others to pick up your held call alternatively if your station is not in EXCLUSIVE HOLD mode you may apply Exclusive Hold to a specific call This is done by pressing during a call before pressing HOLD Press this key to toggle the feature on and off This key can be pressed as many times as necessary If your telephone is not in Exclusive Hold mode for all calls press before you press Hold Press to place a call into Exclusive Hold The LINE on hold will remain steady on at all other phones in the ELA Group and the call will only be retrievable from your station Transferring call to a group member during conversation Once Exclusive Hold is defined for your station all calls a bullet is displayed next to eHid even if the key is pressed to temporarily override the Exclusive Hold feature However when your call is completed the telephone will return to the permanent status as previously defined for all calls If your telephone is in Exclusive Hold mode for all calls press before you press Hold 1 Press Hold The LINE on hold will flash at all phones in the ELA Group 2 Listen for the confirmation tone 3 Inform the party to whom you wish to transfer on which line the call is on hold Station Tel
98. M BL User Guide Conference Calls Meet Me Conference Calls Conference Multi Party Lock The authorized participant can block other users from joining an ongoing conference Conference Lock acts as an on off switch locking and unlocking the conference as required Press once to lock the conference Press again to Unlock NOTE Ifyou lock the conference and leave you will not be able to rejoin until another conference member unlocks Station Telephony Features 91 T207M T208M T207M NP T208M BL User Guide Conference Calls Conference Multi Party Lock Conference Calls Conference View Release This feature allows an authorized user from idle to release a conference participant from an ongoing conference The feature also allows viewing the participant list Press to access this feature Page 1 10 50 26May 2007 Company xyz username station number t gt Actc CID wake Page 2 CONF INSPECT ENTER CONF NUM Zi Enter Destination Page 3 RELEASE Participant Name CONF Conference JL Par Prev Next fRIs 1 Press Cins 2 Dial the Conference number 3 Choose and dial the participant number or use the and to scroll between participants and choose which one should be released 4 Choose to activate Forced Release for the participant displayed on the top line No confirmation tone will be heard If the Conference contains no participants the display shows CONF EMPTY on
99. P Q R S T U V 2 WXYZ W X Y Z AA 0 lt Kat SA Station Telephony Features ga 1207M 1208M T207M NP T208M BL User Guide Directory Editing Keys The Directory service allows you to easily retrieve a telephone number by keying a name of your contact and to place a call to the search result as soon as the match is found The available key combinations are listed in the table below Options marked with a diamond are applicable for the Personal Directory only Option Soft Key Access Code Description Dial Pad Personal Directory 9 Access the personal directory subset only Delete Entry 0 Delete the displayed personal entry There is no option to restore the deleted entry New Entry New 1 Add a new entry to your Personal Directory Modify Entry 2 Edit the displayed personal entry Backspace dg 3 Erase the last entered character or digit Space 4 Insert a space between words Name Number 5 Toggle between name and number of your contact To program a Name Number toggle button use feature code 128 Save N A Save the displayed contact Send Place a call to the displayed contact and save Scroll N A Scroll through the Directory entries contact by contact entries are alphabetically organized Station Telephony Features Directory 98 T207M T208M T207M NP T208M BL User Guide
100. R Ze XFER While engaged on a call you can activate a feature by pressing the Transfer key When using Transfer a special distinctive dial tone is heard enabling you to either transfer the call or activate a feature Transfer puts the second party on Hold and provides one of the following music ring back tone busy tone or no sound at all as defined system wide See Transfer Xfer on page 197 REDIAL REDIAL Used to redial the last number most recent number dialed from this phone See Redial on page 179 HOLD HOLD The Hold key is used for placing a party on Hold while another call is made or received The held party can hear one of the following music ring back tone busy tone or no sound at all as defined system wide See Hold on page 132 MUTE MUTE Used to activate deactivate the voice transmit from this phone A red LED indicates that the Mute feature in on see Mute Microphone on page 155 SPKR SPKR The Speaker key is used to converse hands free When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted by using the volume control key A green LED is associated to indicate its status See page 23 and page 28 Operating the Phone 21 T207M T208M T207M NP T208M BL User Guide Using the Fixed Function Keys Second Party Speaker Status ANSWER 2nd party 2nd party SP
101. Redl gt ARdl 9 Auto Redial 178 Cancel Priority page 179 Index Soft Keys and Feature Codes 286 T207M T208M T207M NP T208M BL User Guide DN e adiran Telecom International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 http www tadirantele com Coral T207M T208M T207M NP and T208M BL IP Telephone User Guide CoralIPx and Coral FlexiCom 2 Edition 2008
102. WPg Whisper Page is used to quietly page one party of a two party call The other party does not hear the whisper page See Whisper Paging on page 207 Silent Monitor enables an authorized COS and AUTHORIZATION user to monitor any port station or trunk except conference without warning to the monitored party See Silent Monitoring on page 188 Account Code is used to mark an external call incoming or outgoing with an account code which can be used for later reference billing Used to enter an account code for the current external call See Account Code on page 57 CID Caller ID Control overrides the system defined caller ID defaults when making external calls as well as internal calls depending on system wide settings Thus if your ID is sent by default when calling external numbers selecting this will block the number and vice versa See Caller ID Control on page 81 Wake Up is used to set review or cancel wakeup calls which will ring your phone at a designated time Wakeup on page 205 Attendant WakeUp is relevant for Attendant Console only Press to access the attendant wakeup options See WakeUp on page 220 Conference Inspect allows you to release a conference participant from an ongoing conference You may also view the participant list See Conference Calls Conference View Release on page 92 Group Calls is used to activate Group Call Conference features See Group Calls on page 117 ACD UCD Options is used to activate ACD
103. acy mode This prevents other members of your Boss Group or ELA Group from accidentally joining your conversations Exclusive Hold puts your phone into Exclusive Hold mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group or ELA Group Do Not Disturb Whisper Page is used to enable or block your phone from receiving a message whispered by another station When this feature is activated a bullet appears next to WDND If you press while on a call the feature will be active for the duration of the current call only NOTE Whisper page receiving is not available on the current version of the phone Operating the Phone 38 T207M T208M T207M NP T208M BL User Guide Making Internal Calls During a Break In After dialing a busy destination number and choosing see Upon Hearing Busy Tone on page 34 both conversing parties can hear your voice You may press SPKR or hang up in order to allow the continuation of the call or press on one of the following soft keys BTO called number or name gt xfer Mute fRIs Dest Transfer is used to converse in private with the caller party from the original 2 way call The called party is released See Transfer Xfer on page 197 or MUTE Mute can be activated during a Break In to mute your side allowing you to listen to the conversation but not sp
104. after time out When set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when the original group member is not in exclusive hold Any group member can join a conversation for 1 A2 or 3 way conversation by pressing the appropriate illuminated LINE key but only when the original group member is not in Privacy mode Additional members can join to make a 4 way conversation when allowed system wide and none of the three participants have Privacy on To program a line key see page 167 The maximum number of lines available for your group is defined on a per group basis Use the following guide to navigate through this section PROBS CPO USI cc ocsescecciscsececenceasscideee sia cavernecedeeanadersikectuedteaees page 68 BOSS Groups PVE eege Seege eegen page 69 Boss Groups Exclusive Hold s issessirssersisssrrssissrrssrrsssrsisssiresissn page 70 Boss Groups Call Forwarding sssessrrsorssrrsoresrisosvisrorovssevssrssrrsseisss page 71 Station Telephony Features 67 T207M T208M T207M NP T208M BL User Guide Boss Groups Boss Groups Using Making calls 1 Press a free LINE key 2 Dial the required number NOTE The line key LED of all group members changes from off to steady on Receiving calls When the line flashes note that the telephone may also ring 1 Press the flashing LINE key or if phone rings lift the handset 2 Answer the call NOTE
105. age 5 and page 7 Press to access the Key Programming options Page 1 10 50 26 May 2007 Company xyz username station number gt cos Tre Room Page 2 Feature Setup t Pass Pref Lib Page 3 PROGRAM SELECT BUTTON gt Prev Next Station Telephony Features 167 T207M T208M T207M NP T208M BL User Guide Programming Feature Keys The programmable buttons may include either dial numbers stations groups trunks trunk groups etc or Coral feature activation codes Several dial commands in a series may be programmed into one programmable key useful for one button speed dialing voice response and voice mail system access and other complex dialing patterns The T207M T208M T207M NP and T208M BL phone includes four programmable buttons each with a green LED indicator The TEM expansion module may be attached to the phone and offers 44 additional programmable buttons The TEM consists of two columns of 11 programmable buttons each which are doubled by using the Shift Left key or Shift Right key For example the top right button may include content AAA while the same button when Shift Right precedes it may contain content BBB The same follows for the left sided buttons preceded by Shift Left To facilitate TEM button programming and labeling you can print out the form on page 170 Use the form to manually enter the corresponding TEM key names NOTE Since each TEM button can include two
106. al 914 354 8132 over trunk group 9 Press Prog press the key you wish to program and then enter the trunk group number 9 followed by the area code 914 and the number 3548132 To conclude press the key again XDA External Destination Appearance Permits you to program a DSS key to provide a common line appearance of external destinations for Boss Group members When the external destination calls into the Boss Group its Public Library key lights at all the boss group member s stations Program each Boss Group member with a DSS key containing the reserved Public Library number for the external destination Station Telephony Features 175 Programming Feature Keys T207M T208M T207M NP T208M BL User Guide Programming Button Labeling The phone includes a removable vinyl overlay for the programmable buttons on the phone as well as on the TEM expansion module enabling the user to label the buttons The DESI Plus Labeling System is used to label the buttons on the phone DESI Plus is a user friendly and powerful telephone designation strip program which allows an office printer to quickly create labels custom designed for various phones The phone comes with a blank DESI label inserted beneath the vinyl overlay Additional blank DESI Labels may be purchased from your dealer in letter or A4 sized paper The sheets of peel off stickers are provided to label the phone buttons with names and ph
107. al the FlexiCall All feature code 17710 3 At the dial tone dial the destination number Wait for the confirmation tone Possible destinations are operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library To cancel the FlexiCall All feature from your IRSS phone 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Dial the FlexiCall All feature code 17710 3 At the dial tone dial the cancellation code Wait for the confirmation tone To enable a new IRSS phone from your present IRSS phone 1 Place a call to your desk phone 2 At the distinctive dial tone dial the passcode assigned to your station 3 At the tone dial IRSS feature code 17714 4 At the tone dial the number of the private library containing the number of the remote phone to be designated as your new IRSS phone 5 Listen for the reorder tone You are now disconnected You can now access your station from your newly assigned IRSS phone To cancel IRSS feature from your IRSS phone 1 Repeat Steps 1 3 above 2 Dial the cancellation code x The IRSS feature is deactivated at your Coral station Station Telephony Features 139 T207M T208M T207M NP T208M BL User Guide Individual Remote System Services IRSS Freedom Malicious Call Trace This feature records the next x a system defined variable calls to your phone A list of the calls can also be
108. all goes through the trunk Dial Service is unblocked If the trunk Dial Service is still blocked call the technician and re activate LAR Block If LAR Block activation failed due to insufficient resources the system ran out of LAR Service Timers the message NO RESOURCE appears upon dialing activation code NOTE Ifthe trunk Dial Service was manually blocked it can only be unblocked manually Automatic U Dx pr N mim unblock will not work in this case Direct In Line DIL is used to program incoming CO lines to ring directly at a specific destination depending on the required service mode Day Night 1 Night 2 without intervention Possible destinations are operator station hunt group boss group UNA central bell public speed call voice mail modem group call pre recorded DVMS message wait queue and network number DIL at Day service period DIL at Night 1 service period DIL at Night 2 service period Attendant Features 234 T207M T208M T207M NP T208M BL User Guide Trunk Setup Features Busy Out is used to block any trunk for both incoming and outgoing calls This feature may be used to block faulty trunks until the CO service is restored When ASSIGN appears in the display the trunk line is blocked DEASSIGN means the trunk line is in use by the system Drop No Dial is used to program an outgoing trunk to be dropped when a caller does not dial the first digit within a system wide time limit The
109. ard All page 212 FIxC 17710 FlexiCall remote destination for ALL calls page 111 tSet 1998 Trunk AUTO GUARD page 233 Chrg gt RST 1978 Attendant Charge Reset for all stations page 223 Sys 1997 Alarm Display page 227 Hemd Wake 2 Used to set time to AM between midnight and noon page 232 Sys gt Time aWk Redl Call 178 Auto Redial when calling a trunk amp from idle page 179 Charge options Next CanA FrzA RstA Add Feat MENU Attendant Room Status options page 212 sg Feat MENU Attendant Call Trace page 217 Sys 146 Alternate Attendant Destination page 227 aWk Feat MENU Attendant Wake Up options page 220 Index Soft Keys and Feature Codes 269 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Dir 3 Directory 1994 Personal Backspace Erase the last page 98 entered character Feat MENU Boss Group Call Forwarding options page 71 sSet 153 Station Blocking page 224 tSet 157 Trunk CO Blocked Display page 233 Fwd 147 Call Forward Busy No Answer page 73 BNA E Fwd 17705 Call Forward Busy No Answer for External calls page 73 BOut tSet 155 Trunk Busy Out page 233 Call 124 Break In page 39 hf 3 Call 124 Do Not Disturb Override page 101 hf 3 Call 122 Xfer when COS Broker Call page 202 Busy ACD 1746 Used by the Attendant to define Max Calls Waiting for Busy page 59 ACD Group Fwd 140 Call
110. are pre programmed by your system adminitrator They can be used to indicate your status or any other pertinent information to the calling party Contact your system administrator for the list of canned message texts used in your organization Use the Table on page 88 to list the canned messages available at your telephone NOTE Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 185 the Canned Message feature is unavailable Press to access the Canned Messages options Page 1 10 50 26 May 2007 Company xyz username station number T gt cos fset Trc Page 2 Room Status gt RSO RSL RS2 RS3 RSx Press the required Canned Message soft key RSx where x 0 to 15 see Table on page 88 to activate The canned message appears on the top line When activated a bullet is shown next to RSx and next to e Room To cancel press the relevant lit e RSx key again NOTE The first canned message that you activated is the one that appears on the internal caller s display panel Therefore to set a new message ensure that you cancel all previous messages Station Telephony Features 87 T207M T208M T207M NP T208M BL User Guide Canned Messages Canned Message Text and User Access Codes Canned Message S
111. ation 3 Dial the destination number 4 The CAMPING ON Name message appears to inform you that you are camped on Canceling a number from the Camp On list 1 Press Camp 2 Use to scroll through the list of Camp On destinations and select a destination 3 Choose to cancel Camp On When the line is available the system will call you back Answer the call to automatically dial the camped on station trunk or should you hear the distinctive dial tone defined system wide press to initiate ringing For Trunks Only 4fter the trunk line is free you must continue dialing the outside dial number for external numbers Station Telephony Features 85 T207M T208M T207M NP T208M BL User Guide Camp On Call Back Cancellation Code Use the Cancellation code default code 10 Bt or SO as required when programming features The following symbol indicates a cancellation code x See your system manager as to which cancellation code is used in your system The cancellation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 86 T207M T208M T207M NP T208M BL User Guide Cancellation Code Canned Messages Use this feature to set one of any 16 canned messages for your station Any internal caller to your station sees this message displayed on the second line of their display panel until you answer the call Canned message texts
112. ations not equipped with a flashing message lamp When your phone rings message delivery 1 Answer the call and check the station number displayed 2 Deliver the relevant message NOTE A message left at a Boss Group turns ON the message lamp of the first Boss Group member only Message Cancel allows you to cancel a message that you left at another station 1 Press xMsg 2 Dial the station boss group or network number at which you left a message 3 Listen for the confirmation tone Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group Leaving a message indication at an idle station 1 Press Message Waiting 2 Choose and dial a station room group number or scrollf through the list using CO 3 Choose to assign or to deassign message 4 Press SPKR or to exit NOTE A message left at a Boss Group activates the message lamp of the first member of that Boss Group only Station Telephony Features 142 T207M T208M T207M NP T208M BL User Guide Messages Options Leaving a message indication at a busy or non answering station 1 Press or press XFER and dial 7 when hearing the busy tone or the station does not answer 2 Listen for the confirmation tone When your phone rings message waiting delivery station or room MSG your MESSAGE ANSWER JL DND Mute FwdA Num Your phone rings ANSWER station or room
113. attendant may program stations boss groups and ACD UCD Groups so that incoming calls ring at another destination during specified system defined time periods See table on page 74 Operating Attendant Call Forward l Press aFwd 2 Choose the required forwarding option AT eA Busy eBsy NA eNA Time eTim 3 4 To set Call Forward choose and dial the call forward destination number OR Choose and dial the originating station group number or scroll between stations groups using IS To cancel Call Forward choose Canc Press SPKR or to exit and save Attendant Features 213 T207M T208M T207M NP T208M BL User Guide Call Forward Canned Messages The Canned Messages feature is used to set a canned message for other stations The attendant may set individual stations with any one of 16 canned messages so that internal callers to the station see the message displayed on the second line of their display panel until the call is answered Canned Messages can also be set directly from a user station without attendant involvement see page 87 Canned message texts are pre programmed by your system adminitrator They can be used to indicate the station s status or any other pertinent information to the calling party Contact your system administrator for the list of canned message texts used in your organization Use the Table on page 216 to list the canned messages available NOTE Check with your sy
114. attendant to define stations for specific feature activation Some of these features operate permanently or until redefined Other features operate on a one time basis after the feature is activated it is then cancelled and must be redefined or reactivated in order to operate again Press to access the Station Setup Features Page 1 10 50 26May 2007 Company xyz username station number t aFwd chrg tSet Page 2 Station Feat Setup gt chko DND HotD HotI Check In Check Out enables certain activities to be performed automatically primarily used for rooms stations These are Room Block Unblock Charge Print Canceling Existing Messages and Terminating DND Additionally if defined system wide Wakeup and Call Forward are cancelled and Charge is reset In some systems defined system wide this feature can be activated only on idle stations If an attempt is made to activate the feature on a busy station the BUSY message is displayed Do Not Disturb DND is used to activate Do Not Disturb for a station or boss group A caller to this station will hear a reorder tone and only a station with DND override is able to call that station LI Hot Station Delay is used to program a telephone to ring another station automatically connect to a paging device or automatically dial out when the handset is taken off hook or SPKR is pressed and no digits are dialed within the programmed first digit time out Possible destination
115. ature on and off This key can be pressed as many times as necessary If your telephone is not in Exclusive Hold mode for all calls press before you press Hold Press to place a call into Exclusive Hold The LINE on hold will remain steady on at all other phones and the call will only be retrievable from your station Transferring call to a group member during conversation Once Exclusive Hold is defined for your station all calls the Exclusive Hold key LED remains illuminated and a bullet is displayed next to eHid even if the key is pressed to temporarily override the Exclusive Hold feature However when your call is completed the telephone will return to the permanent status as previously defined for all calls If your telephone is in Exclusive Hold mode for all calls press before you press Hold 1 Press Hold The LINE on hold will flash at all phones 2 Listen for the confirmation tone 3 Inform the party to whom you wish to transfer on which line the call is on hold Returning or picking up a call on hold Press the flashing LINE key Station Telephony Features 70 T207M T208M T207M NP T208M BL User Guide Boss Groups Exclusive Hold Boss Groups Call Forwarding Calls arriving at your Boss Group can be forwarded according to certain criteria to ring at various destinations Calls incoming from an external source only can be forwarded using eAl eBsy eNA and eTim Additionally calls from Internal and
116. ber can also be used instead of an outside line where applicable Activating from idle Select Act Enter the relevant account number or press the outside line key 1 2 3 Enter the external line access code 4 Dial the external number 5 Continue with the call Forced Account Code In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forced Account code is required the distinctive dial tone will be heard after dialing the external line code andthe ENTER ACCOUNT message appears on the top line See Making External Calls on page 40 Station Telephony Features 58 T207M T208M T207M NP T208M BL User Guide Account Code ACD and UCD Hunt Groups An ACD UCD group is a number of stations operating together for the purpose of automatic call distribution The ACD UCD groups form the building blocks for modern call centers The Automatic Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers They are used in businesses handling a large volume of incoming calls ACD UCD systems prevent incoming callers from receiving busy tones They encourage callers to wait rather than ring elsewhere The incoming calls are distributed among a group of agents Agents can log in or out of the group When all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to
117. ble below your station s voice mail box Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands Choose the required option from the voice mail or IVR system menu NOTE Contact your system administrator for the voice mail IVR dial number and voice mail remote access code Use the table below to record that number and code Voice Mail IVR Numbers Codes Voice Mail IVR Voice Mail Remote Dial Number Access Code Station Telephony Features 115 T207M T208M T207M NP T208M BL User Guide FlexiCall Freedom See Individual Remote System Services IRSS Freedom on page 133 Station Telephony Features 116 T207M T208M T207M NP T208M BL User Guide Freedom Group Calls Group Calls are conference calls for up to 100 participants Each Group Call has a unique dial number Group Call members can be internal stations or external numbers dialled through Public Library numbers There are two types of group calls e Preset Group Calls have predefined members e Add On Temporary Group Calls have no predefined members the Group Call initiator adds participants Participants in group calls include the group call operator controller the group call initiator usually responsible for subject matter and discussion and the other group call members Signals heard during a group call depend on the system settings Optional signal include
118. bles you to change the time period during which the message will be delivered to this phone Delivery Mode enables you to change the delivery mode setting to Each sends a notification for every message received OR Urgent sends a notification for all urgent messages received NOTE A separate notification is sent for each message Messages Voice Mail Ww ack Back returns to the previous menu display Exit Exit directs you to the Exit Menu Groups Menu You may own message groups in the voice mail system The following menu options are available to edit message groups in the system iCMC Group Options lt 1 New Msg gt gt Crea Edit List Dele Create Group enables you to create a new message group Edit Group enables you to edit an existing message group List List Groups enables you to hear a list of all message groups Delete Group enables you to delete an existing message group Back returns to the previous menu display Exit Exit directs you to the Exit Menu Personal Options Menu Your personal options control how you are listed in the voice mail system The following menu options are available to edit personal subscriber settings NOTE Both Touch Tone Dialing DTMF input and soft key button presses are valid from this menu iCMC Personal Options lt 1 New Msg gt JL Code SpNa Dir RcNa Security Code enables you to change or delete your security code Spelled Name enables you to c
119. board driver versions current time software version and total recorded time in the system Operator Settings enables you to modify the operator box settings and fax options including fax number Back returns to the previous menu display ab EERE lol IS S S jo le Al is oj jl Io Exit Exit directs you to the Exit Menu Station Telephony Features 154 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Mute Microphone During a conversation you may need to temporarily turn off the microphone on your telephone handset and speakerphone This will prevent the other party from hearing a portion of your conversation The MUTE key is an on off switch and can be pressed as many times as necessary The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone To turn off the microphone during a call e Press MUTE Party cannot hear your side of the conversation A bullet appears to the left of and MUTE LED is lit red To return to 2 way conversation e Press the lit MUTE Station Telephony Features 155 Mute Microphone T207M T208M T207M NP T208M BL User Guide Page Queue Page Queue allows you to park a call up to ten calls can be multi parked simultaneously on designated Page Q numbers by sending the call to one of ten Page Queue destinations Once parked a call can be either retrieved at another station or
120. call forwarding to the keyset will be automatically cancelled when the feature is activated This feature is generally combined with the Headset Only feature to allow calls to be conducted via the headset handset even if the cradle switch is on hook NOTE The Headset Cord Disconnect feature does not work with all headset equipment The feature is operable only with headsets that do not use auxiliary equipment such as splitters volume amplifiers external headset handset switches See your system administrator for the programmable button assigned for this feature The corresponding button should be programmed to perform the required function Operation If a button is preprogrammed with a feature having ON OFF states e g Do Not Disturb the system will toggle the feature Off when the Cord is connected and On when the Cord is disconnected The Login Logout function is excluded from this rule as it operates in the reverse mode If the button is programmed with a feature without ON OFF states the system will operate the same key contents when connecting disconnecting the cord e g dialing an external number When enabled by disconnecting the cord the feature can be disabled also by pressing the button The feature activated by pressing a button when the cord is plugged in will remain active when the cord is disconnected Connecting the cord will cancel the feature that has been activated by pressing a programmable button or dialing a fea
121. ck is used to return to the previous menu ba o lt Leave Message is used to leave a message at another system station Dial a station boss group or network number and listen for the confirmation tone Setup directs you to the Setup Menu See Voice Mail Setup Options on page 148 System Manager Options Menu For authorized users only See Voice Mail System Manager Options on page 154 Exit Exit directs you to the Exit Menu The following options are available from the Exit Menu Quit exits the Voice Mail system Main accesses the Voice Mail Main Menu Back Back returns to the previous menu display Station Telephony Features 147 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Voice Mail Setup Options Press from the Voice Mail menu to access the Voice Mail setup options At each stage of the setup process follow the audible directions given iCMC Setup Options lt 1 New Msg gt gt Gree Tran Deli Grou Greetings Menu You may record a number of personal greetings for your mailbox Along with a standard greeting you may also record an alternate greeting for use during holidays weekends or time away from the office When provided by your system setup you may also record a busy or internal greeting which is used in conjunction with the standard greeting iCMC Setup Greetings lt 1 New Msg gt JL Curr Swit Stdr Busy Current Greeting enables you to change the active
122. ct a new Private Library number Previous scrolls to the previous Private Library Next scrolls to the next Private Library To program or change a Private Library Speed Dial number 1 Press Lib 2 Choose and dial the Library number to be programmed or scroll through the list of private library numbers using and Prev Station Telephony Features 192 T207M T208M T207M NP T208M BL User Guide Speed Dialing Private Library 3 The Library number eg PRIVAT LIB 7000 appears on the top line of the display The Library contents appear on the second line of the display NOTE Use the table on page 197 to write down your Coral Private Speed Dial numbers default Private Library numbers are 7000 to 7009 these may differ in your system see your system administrator for your system s Private Library numbers 4 Dial the digits you would normally dial to place the call include outside line access code Insert required dial parameters in between the dialing digits when needed These parameters appear over pages on your phone display Press the relevant soft key when needed The list of dial parameters is given below NOTES Possible outside line access codes are trunk number trunk group number dial service routing access or another public private library number The number of digits that can be programmed including Codes and Pause time delay is limited by the system defined system wide Should you try entering a longer dig
123. ctory is composed of the following internal and external numbers e Public Speed Call Library e Hunt Group e Boss Group e All stations defined in the system Personal Directory is a self built database of external telephone numbers It is accessible only from the station at which it was entered An entry to the Personal Directory is distinguished from a Shared Directory entry by a preceding asterisk Calls arriving to your station are matched against entries to your Personal Directory Incoming calls from contacts listed in the directory are shown on the display as they appear in the Directory Station Telephony Features 94 T207M T208M T207M NP T208M BL User Guide Directory To search through the Directory NOTE Both Shared and Personal directories are accessed by the first constituent of an entry If an entry consists of a given name and a family name the search will look for the attribute listed first Press Dirjor DIR For Personal Directory contacts press or dial the feature code 9 Enter all or part of the name of your contact party using the alphanumeric keys see Keypad Alphabetic Mode and Editing Keys on page 97 You may also use the and to scroll through the Directory While the name or number of the retrieved contact party is displayed you can do one of the following e Place a call by pressing or asterisk see steps below e Modify a Personal Directory contact information by pressing or dialing 2 Se
124. d by your system administrator and vice versa NOTE When invoking the Auto Set Relocate feature incorrect information may be sent to the local Emergency or E911 Center Before activating this feature contact your local administrator to ensure that your new and current system profiles are compatible with the E911 Center Auto Set Relocate is accessed by selecting from the idle screen Page 1 10 50 26 May 2007 Company xyz username station number tT gt cos Trc Room Page 2 Feature Setup t wDND Priv eH1d Page 2 RELOCATE ENTER SOURCE NO Station Telephony Features 64 T207M T208M T207M NP T208M BL User Guide Auto Set Relocate Auto Set Relocate Permanent When defined for permanent relocation this feature enables you to swap phones within the same Coral system by assigning one phone the profile of the other phone and vice versa All the phones properties numbering programmable keys membership in groups etc are automatically exchanged This feature facilitates the phone relocation procedure eliminating the need for traditional phone moves that involve physical disconnection of the station wires and reconnection at another location Both source and destination phones see figure below should be T207M T208M T207M NP and T208M BL phones The Auto Set Relocate is activated at the destination station The phone swap holds until a reverse swap is performed Activating from the Desti
125. d only from the phone or its web page 2 x 22 programmable buttons Use the shift left and right keys to enable another 22 buttons See page 170 Volume Key Adjust the volume see Volume Adjustment on page 28 of the following components e Ringer from idle or while the phone is ringing see Ring Adjustment on page 29 e Speaker Handset Headset during a conversation see Using the Speakerphone or Headset on page 23 Phone Overview 12 T207M T208M T207M NP T208M BL User Guide Component Descriptions Desk Elevation Installation The T207M T208M T207M NP and T208M BL can be placed on your desk at different angles NOTE For full instructions regarding desk elevation refer to the T207M T208M T207M NP and T208M BL Installation Manual Medium Phone Overview 13 T207M T208M T207M NP T208M BL User Guide Desk Elevation Installation Wall Mounting The T207M T208M T207M NP and T208M BL can be wall mounted when required NOTE For full instructions regarding wall mounting your phone refer to the T207M T208M T207M NP and T208M BL Installation Manual Gescht Phone right view Wall Phone Overview 14 T207M T208M T207M NP T208M BL User Guide Wall Mounting Using the Display Panel The phone Display provides an easy to use control interface On this display several different classes of function information and controls are found During normal operation the active function assu
126. d transfer You can now alternate between the two parties and speak privately with one while the other is put on hold by choosing the relevant flashing Exclude Source Destination soft keys e If Src is flashing choose to speak privately with the first party elf is flashing choose to speak privately with the second party e If neither nor are flashing choose either or and then converse 3 way e If you are in 3 way and you wish to converse privately again with any party choose either the Src or and the other party will again be put on hold Press to release the destination second party and return to 2 way conversation with the source e Choose to release all parties e Choose or press the CONF key to establish a 3 way call Station Telephony Features 197 T207M T208M T207M NP T208M BL User Guide Transfer Xfer OR e Disconnect to automatically transfer the call unscreened transfer If the 3rd party is busy or does not answer the call will return to you with the relevant BUSY or NO ANSWER message NANS station unanswered original NO ANSWER unanswered DND Mute FwdA Num Station does not answer SBSY busy station original BUSY busy DND Mute FwdA Num Station is busy Answer the return call then either e Ask the calling party if they wish to transfer to another party e Hang up e Press to automatically camp on to the station from which the call was transferred Transferr
127. dding Participants when not part of the Call Group Calls Adding Participants by Group Operator Allows the group operator to add participants to an established conference of which the group operator is also a participant Adding an additional participant to an ongoing Group Call 1 Press the preprogrammed ADD MEMBER DSS key during an established conference the corresponding DSS key is lit NOTE See page 167 for instructions on how to program a DSS key To program an ADD MEMBER key use feature code 1304 2 Press the member s preprogrammed DSS key NOTES e You cannot manually dial the internal public private library number Therefore you will need to assign DSS keys for each conference member up to 6 or 15 depending on system hardware you want to be able to add to a Group Call following this procedure e DSS buttons may also be programmed with Trunk Groups followed by an external dial number to enable joining external members These members however are subject to all previous group call definitions where they must be given the right to speak or remain in Mute mode while listening to the Group Call see page 125 3 The member s phone rings The ADD MEMBER DSS key LED is turned off and the member s DSS key lights at the Group Operator s station 4 The member answers and joins the group call NOTE The ADD MEMBER DSS LED remains lit when attempting to add a non legal dial number to the Group Call allowing
128. ded console will be re routed to the selected destination and the attendant console will go into Unattended mode see Do Not Disturb DND on page 101 Any action that is performed at the original console will force it back to Attended mode and the alternate destination back to normal operation Possible destinations are station hunt group boss group UNA central bell pre recorded DVMS message public private speed call and group call Program an alternate destination in the following way 1 Press ATT2 2 Dial the destination number where calls are to be forwarded OR Choose to change the destination OR Choose to cancel the alternate destination 3 Listen for the confirmation tone Day Night Transfer toggle feature Press to switch from automatic to manual transfer between the various Day Night service modes and back again When set to Auto Transfer a bullet is displayed next to XDN When set to Automatic the system will transfer service modes without attendant supervision When set to Manual the attendant must decide when to change modes using and see below Day Night 1 toggles between Day normal mode and Night 1 service modes When set to Night 1 a bullet is displayed next to DN Day Night 2 toggles between Day normal mode and Night 2 service modes When set to Night 2 a bullet is displayed next to DN3 Use the table below to enter the relevant information concerning Day Night Transfer Contact your system a
129. dministrator for Day Night Transfer times and destinations Attendant Features 229 T207M T208M T207M NP T208M BL User Guide System Features Day Night Transfer Information Service Start Time Incomplete Calls Intercept Calls COS Mode for automatic transfer Destination Destination Primary Secondary DAY NIGHT 1 NIGHT 1 Lib Public Library is used to program or update the Public Speed Call telephone library To update add cancel a Public Speed Dial number 1 Press Lib 2 Choose and dial the library number or scroll through the list of library numbers using GG The Library number name e g PUBLIC LIB 6000 appears on the top line of the display The Library contents appear on the second line of the display 3 Choose and enter the digits you normally dial to place the external call including the outside line access code Possible outside line access codes trunk number trunk group number dial service routing access or another public personal library number and for special purposes station group numbers Special dial codes can be added to the outside dial number see table below NOTE A new number programmed into an existing library number will erase the old number but will save the old library name 4 Alternatively choose to delete the Library contents CAUTION When a library number is deleted its name is also deleted Names can only be entered by an authorized technicia
130. e Return Calls Options This class of calls typically indicates Return calls from busy or no answer stations user errors system errors or messages that are sent back to the attendant after an operation has succeeded or failed Calls that are returned to the attendant generally require additional operations To help you identify the type of return call that is pending accompanying detailed messages are also shown on the console display Use the following guide to navigate through this topic Attendants Intercepted Calls voccccc ccciscsniecscssccssessvesondsckeessteeservbecess page 54 Attendant Message Waiting Delivery ccccccccsccssesseesseesstsseeenees page 143 Attendant Ports Without Disconnect Supervision 1 c1ccseeseees page 55 Attendants E page 220 TOE eren EES A page 132 Message Denver ee eege page 142 Pace Quere REUT ENEE SEENEN page 156 Fora GG EET osier ae E EEE E RS page 164 Reminder ENEE ege a an EE aa EEEN E it page 183 Seres CoN DOIR or ai a E OEE EERE OTE page 187 Transfer 18 WOE Completed cecninesrico ires page 198 ere DOIG E A E TEASA page 220 Operating the Phone Return Calls T207M T208M T207M NP T208M BL User Guide intercepted Calls Attendant Station The attendant may be called upon to assist with intercepted calls to a station A station s call could be intercepted for the following reasons e Dial Fail Incomplete number dialed COS Fail Class of Service denies the use
131. e the FLASH key is used to flash on trunks In some systems if you are not connected to a DTMF destination transfer can be carried out by dialing 1 instead of pressing the XFER key In some systems transfer is applied automatically when you dial a number See also Auto Transfer on page 250 Trunk An outside line from the telephone company that terminates at the customer s location Trunk Group A number of trunks linked together members for a common outgoing function Trunk Number The access code number that is dialed or keyed by station user in order to gain access to a specific outside line Verified Forced A feature that forces the station user to dial a secret authorization account code before Account Code VFAC accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code If the code is not present dialing is blocked When the code is found dialing is allowed Except for verification VFAC is the same as Forced Account Code Appendix A Glossary 254 T207M T208M T207M NP T208M BL User Guide Appendix B Tones Tones are audible signals of various frequencies that give information about the status of calls and features While using the Coral system many different tones will be heard These tones may vary for different locations as each system is customized during installation While the sounds of the tones themselves are not described their general use i
132. e To modify an entry to the Personal Directory on page 95 e Permanently remove a Personal Directory entry by pressing or dialing 0 See To remove an entry from the Personal Directory on page 96 To place a call from the Directory To place a call from within the Directory press or asterisk while the name or number of the retrieved contact party is displayed To modify an entry to the Personal Directory l 2 Press or dial 2 while the name or number of the retrieved contact party is displayed Edit the name using the alphanumeric keys Up to 16 characters are allowed press LoCs UpCs Char Dat Spac as required See Keypad Alphabetic Mode and Editing Keys on page 97 To edit the number press Num To edit the name press Name Station Telephony Features 95 T207M T208M T207M NP T208M BL User Guide Directory 5 To save the changes press Save 6 To place a call press or asterisk Save the changes and call the saved contact To remove an entry from the Personal Directory To permanently delete an entry personal directory only press or dial 0 while the entry is displayed You will not be able to restore the deleted entry The entry subsequent to the one removed appears on the display To add a new entry to the Personal Directory 1 Press Birlor DIR 2 Press or dial 1 3 At the prompt enter the name of your contact party using the alphanumeric keys Up to 16 characters are
133. e retrieved only at your station If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group See Boss Groups Exclusive Hold on page 70 1 To activate Exclusive Hold press eHid The message EXCLUSIVE HOLD is displayed When this feature is activated a bullet appears next to eHid 2 To cancel Exclusive Hold press again The message NON EXCL HOLD is displayed Auto Set Relocate move station allows you to move your station and all your station s predefined features to a new location See Auto Set Relocate on page 64 Individual Remote System Services IRSS Freedom enables you to connect an off site non Coral phone such as your home phone or mobile to the Coral and make calls from within the system See Individual Remote System Services IRSS Freedom on page 133 Setup 245 T207M T208M T207M NP T208M BL User Guide Coral Telephony Features User Definitions Menu The Userdef function is used for setting various operating parameters for your phone as well as general maintenance functions These options are set with their factory default values However you may wish to change the maintenance options to suit your individual needs To access the setup options press and hold OK until the Main Menu appears see page 49 and then choose Userdef the Userdef menu options appear on the display panel Userdef Userdef Tone Type Esc Tone Type WT K
134. e the FlexiCall destination choose and dial the remote destination number Listen for the confirmation tone NOTE and calls may be routed to different destinations If Ai is defined it overrides the settings for Internal and External Station Telephony Features 113 T207M T208M T207M NP T208M BL User Guide FlexiCall Receiving Calls at a Remote Destination If your remote destination is located outside the enterprise PSTN or public cellular network you can answer all your phone calls from your remote destination Once you answer a call at your remote destination your remote phone will be activated as a part of the Coral system and you have the following options Help Requesting Function Dial Use to Place a new call Listen for a dial tone indicating that you can place a call to a new contact Your original conversing party will be disconnected Transfer call 2 A dial tone prompts you to enter the required transfer number Transfer can be screened or unscreened To return to the original conversing party when transfer destination is busy or does not answer dial 2 again Switch to Broker 2 A dial tone prompts you to enter the required third party number Depending on your Class Consultation 3 Way of Service definitions one of the following party functions will be activated see Broker Conference call Consultation 3 Way Conference call on page 137 Broker Call Consultation 3
135. eak When this feature is activated by or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see page 155 Forced Release enables an authorized user to end the conversation and release two ports actively connected to each other Destination is used to converse in private with the 3rd party The called party is put on hold Press again for 3 way conversation Source is used to converse in private with the called party The 3rd party is put on hold Press again for 3 way conversation Calls Waiting can be used to view the number of calls waiting for you during a conversation Number is used to briefly display the two port dial numbers instead of the names SHS Speaker Headset toggles between speaker and the handset operation See Using the Speakerphone or Headset on page 23 Operating the Phone 39 T207M T208M T207M NP T208M BL User Guide Making Internal Calls Making External Calls When Making External Calls e In some systems an outside dial tone must be heard before dialing can begin In some systems using Automatic Routing Selection internal dial tone or no tone is heard after dialing the access code In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forced
136. ed instead see Page Queue on page 156 Station Telephony Features 165 T207M T208M T207M NP T208M BL User Guide Park Phone Lock Use this feature to prevent unauthorized persons from using your phone line Incoming calls may still be answered Press to lock your phone Page 1 10 50 26 May 2007 Company xyz username station number t Gpcl ACD Lock Exec Page 2 PHONE UNLOCK ENTER PASSCODE Page 3 10 50 26 May 2007 Company xyz username station number UnLock Locking unlocking your phone 1 Press or Unlock 2 Dial your four digit passcode number To define your passcode see Setup Passcode on page 242 3 Listen for the confirmation tone 4 When your phone is locked all outbound dialing is prohibited and phone features are not accessible The only soft key to appear is pressing it prompts you to enter your passcode Attempting to dial a number or access a feature results in the PHONE LOCKED message being displayed Station Telephony Features 166 T207M T208M T207M NP T208M BL User Guide Phone Lock Programming Feature Keys The phone comes equipped with 9 system defined fixed keys as well as user programmable keys You are able to program most of the programmable keys from the phone itself There are four user programmable keys for the T207M T208M T207M NP and T208M BL see page 4 and page 6 and up to 48 with an optional TEM expansion module see p
137. ee Paging Voice Paging on page 161 Num Number is used to briefly display the caller s dial number instead of the name or MUTE Mute can be activated during busy tone so that if you break in your side of the conversation is muted for silent monitoring handset headset and speakerphone When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature Operating the Phone 35 T207M T208M T207M NP T208M BL User Guide Making Internal Calls deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone See Mute Microphone on page 155 SM2 2 Way Silent Monitoring is used to monitor both sides of a 2 way conversation simultaneously This feature can be activated from idle or while attempting to call a busy or non answering destination At the prompt dial the station or dial number See Silent Monitoring on page 188 Wait Calls Waiting can be used to view the number of calls waiting for you during a conversation See ACD and UCD Hunt Groups on page 59 Operating the Phone 36 T207M T208M T207M NP T208M BL User Guide Making Internal Calls During a Call The following features are available during an internal call ANSWER 2nd party name or number gt PgQ xfer Hold Mute Page Queue places your call on hold by sending it to one of ten Page Queue destinations You are th
138. ee Index Soft Keys and Feature Codes on page 267 for an alphabetic list of all available feature options Operating the Phone 19 T207M T208M T207M NP T208M BL User Guide Using the Telephony Features Using the Fixed Function Keys Ninephone buttons are programmed during installation and are the same for each keyset system wide These fixed system keys cannot be programmed from the telephone and can only be changed by the system administrator The nine fixed keys features are o 0o oo KEE H 1 H 1 1 H 00d o H x 1 H 1 I DIR HOLD gt gt H H 1 H H 1 L HEADSET MUTE SPKR Fixed Keys Feature Description ds MSG Used to leave messages at other stations view and answer messages left at your station and access your personal voice messaging system See Messages Options on page 141 and Messages Voice Mail on page 144 cone CONF Used as 3 Way when COS is defined for 3 Way Conference Call See Transfer 3 Way Conference on page 203 DIR Used to search and place calls from the Shared and Personal directories See Directory on page 94 Operating the Phone 20 T207M T208M T207M NP T208M BL User Guide Using the Fixed Function Keys Feature Description ep HEADSET Used to activate deactivate Headset mode A green LED indicates that Headset mode is activated See Headset Only on page 129 XFE
139. ef menu For information about the SysDef Menu system administrators can refer to the T207M T208M T207M NP and T208M BL Installation Manual Setup 238 T207M T208M T207M NP T208M BL User Guide Overview Coral Telephony Features The Feature Setup menu enables you to adjust the general features of your phone Press to access the Feature Setup options The following pages detail the general feature setup options Page 1 Page 2 10 50 user name t cos 26 May 2007 Company xyz Station number Tre Room Feature Setup gt Aans VPAA VPR Eps Auto Answer page 240 Voice Page Auto Answer page 240 Voice Page Receive page 240 Elapsed Time Display page 240 Headset Only page 241 eIdle Display page 242 Language page 242 Passcode page 242 Program Key page 243 Preference page 243 Private Library page 244 Setup Coral Telephony Features 239 T207M T208M T207M NP T208M BL User Guide AAns VPAA VPR Setup Security Line page 244 Do Not Disturb Whisper Page page 245 Privacy page 245 Exclusive Hold page 245 Auto Set Relocate page 245 Auto Answer activates your phone to answer all incoming calls automatically via the speakerphone after a predetermined number of rings Press once to activate press again to deactivate When activated a bullet is displayed next to AAns CAUTION Leaving your workstation while Auto Answer is acti
140. elong to more than one ELA group To Program ELA Line Keys Press Prog Press the DSS key you want to program as the ELA line key 1 2 3 Dial the ELA LINE feature code default 17718 4 Dial the ELA Group number main ELA station extension number 5 Continue to enter the Ring State see below 6 Enter the line key number 00 to 31 Two digits must be entered 7 Press the selected DSS key again 8 Press SPKR to release ELA Defining the ELA Line Keys Ring State Only one type of ring state may be defined on your station If your station is member of more than one ELA group you can define different ring states for each ELA group Although you are prompted to set the ring state each time when programming individual ELA line key see above you can use this feature to override any previous ring state definition and set one ring state for all the ELA line keys Note that the last ring state defined whether using this ELA feature or when programming an ELA line key will apply to all the ELA line keys NOTE Regardless of the ring state defined for your station the line key flashes for all incoming ELA Group calls and remains lit for the duration of the call Station Telephony Features 104 T207M T208M T207M NP T208M BL User Guide ELA Group Line Keys Programming Press from idle and then dial the ELA Group number to define the ring state of ELA line keys Page 1 10 50 user name t fSet Tre
141. emporary phone swap is automatically reversed at midnight Reactivating Auto Set Relocate at the already swapped destination station causes e Automatic cancellation of the first relocation e Exchange of the new third user s phone profile with the destination phone profile Activating from the Destination new location Select or Move Dial your source station number Enter your source passcode four digits Dial the activation code v The station now initializes with the source profile Dit 2 N S Canceling from the Destination new location Select or Move Dial your source station number Enter your source passcode four digits To cancel dial the cancellation code x The station now initializes with its original profile ON eS 2 eg Station Telephony Features 66 T207M T208M T207M NP T208M BL User Guide Auto Set Relocate Temporary Boss Groups A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring as defined by the system per Boss Group Members of a Boss group share a LINE key which functions very much like a common line among keysets The appropriate LINE key flashes at all stations when a call arrives and can then be answered by any group member Calls directed to a Boss Group ring at all members assigned to ring within the group then may be directed to any members that are assigned to ring after a delay ring delay
142. en free to page all the system members from your phone and announce that there is a call for Mr Doe ona specific Page Queue Line The call can be picked up from any system station See Page Queue on page 156 Transfer passes your call to another destination Pressing places the called party on Hold Dial a number internal or external and disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 197 Hold places the active call on hold See Hold on page 132 or MUTE Mute can be activated during a conversation to mute your side of the conversation handset headset and speaker phone When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 155 Wait Calls Waiting can be used to view the number of calls waiting for you during a conversation See ACD and UCD Hunt Groups on page 59 Park Park your call at your station so that you can pick it up at another system station See Park on page 164 Num Number is used to briefly display the caller s dial number instead of the name Making Internal Calls SHS Speaker Headset toggles between speaker and the handset operation See Using the Speakerphone or Headset on page 23 Privacy puts your phone into Priv
143. ence Manual for a detailed list of the alarm codes and their definitions 1 Press Arm 2 Choose next alarm to scroll through the alarm list The alarm number and its code are listed on the system lines 3 Make a list of each alarm number to report to the technician 4 Press SPKR or to exit Attendant Features 227 T207M T208M T207M NP T208M BL User Guide System Features Alarm message LED status When an ALARM DSS key is programmed default dial number 1997 the LED status indicates the following conditions Off No alarms Flashing Alarm condition has occurred Steady On Alarm condition remains but has been examined by the attendant Fault Serial Number Type of Fault Table of Alarm Types Type of Description Action Fault 60 Data Terminal Ready DTR not sent SMDR printer is malfunctioning and requires service 61 SMDR backup buffer has reached 75 of its The printer requires immediate service or capacity Only 25 of the number of records the SMDR records will be lost defined system wide can now be accommodated in the space remaining other Call service technician Attendant Features System Features 228 T207M T208M T207M NP T208M BL User Guide ATT2 Alternate Attendant Destination This feature enables you to program an alternate attendant destination or extension if the console is left unattended After a time out period incoming calls to an unatten
144. ephony Features 109 T207M T208M T207M NP T208M BL User Guide ELA Groups Exclusive Hold Executive Privilege Use this feature to temporarily copy all the COS features from any system station to your phone enabling you to use features or to dial numbers restricted at your current station After one call the current phone returns to its previous COS Some phones may be denied the Executive Privilege feature as defined by the current Class of Service Press to access this feature Page 1 Page 2 10 50 26 May 2007 Company xyz username station number t gt Gpcl ACD Lock EXECUTIVE Enter Dial Operating Executive Privilege 1 Press Exec 2 Dial the station number 3 Dial the passcode of that station see Setup on page 238 Now the current phone resembles the other station Continue to dial as you would from that station Station Telephony Features Executive Privilege 110 T207M T208M T207M NP T208M BL User Guide FlexiCall Calls ringing at your Coral station can simultaneously ring at any designated internal or external phone such as home phone mobile and second station and can be answered at either phone Your phone can distinguish between calls arriving from an internal or external source when ringing at the remote destination see Internal External FlexiCall on page 112 Calls can be transferred back to the original phone anytime during the call Home Phone
145. ephony Features 177 T207M T208M T207M NP T208M BL User Guide Programming Button Labeling Recording a Call This feature allows you to start recording while in conversation with a second party 3 way or multi party conference It is operated while the current call is in progress without disrupting the call The Coral system must be equipped with a uCMC iCMC CMC WiCMC or CMC for Windows The feature is activated by pressing a toggle RECORD key a programmed HELP key with APDL as the destination The RECORD key is used as a trigger for a predefined destination APDL to start recording the call to the user s voicemail box Programming a Record key Press Prog Choose and press the DSS key Dial HELP feature access code default dial number 1443 Dial the destination APDL Press the selected DSS key again To Start Recording the Call 1 During a call in order to record the conversation press the RECORD DSS key and continue the call 2 Recording starts when the RECORD key LED flashes Oh eS To Stop Recording the Call e During a call that is already being recorded press the RECORD DSS key again to end the recording Station Telephony Features 178 T207M T208M T207M NP T208M BL User Guide Recording a Call Redial Redialing options are accessed by pressing from idle state Page 1 10 50 26 May 2007 Company xyz username station number t DND F1xc PgQ Page 2 Redial Numbers g
146. ers for features that allow only internal destinations such as Call Forward Divert and Hunt features For a full explanation of this feature see Speed Dialing Private Library on page 191 Security Line is used to block another user from employing the Break In feature on your phone extension All Call Waiting and Break In feature tones are blocked When activated a caller attempting to break in to your station will receive a reorder tone Only a station that has Security override privilege can break into your secured phone Press the toggle switch to activate and again to deactivate A bullet is displayed next to to indicate when the feature is activated Setup 244 T207M T208M T207M NP T208M BL User Guide Coral Telephony Features Do Not Disturb Whisper Page is irrelevant on the current version of the phone NOTE Whisper page receiving is not available on the current version of the phone Privacy As a Boss Group member you can put your phone into Privacy mode This prevents other members of your Boss Group from accidentally joining your conversations See Boss Groups Privacy on page 69 1 To activate Privacy press Priv The message PRIVACY is displayed When this feature is activated a bullet appears next to Priv 2 To cancel Privacy press again The message NO PRIVACY is displayed Exclusive Hold As a Boss Group member you can put your phone into Exclusive Hold mode This ensures that a call placed on hold can b
147. es you to identify an incoming call as a high priority call Voice Paging Tone A warbling tone heard when using the paging facility Whisper Tone Tone heard during a conversation indicating that a Whisper Page is about to be received from a third party The second conversing party does not hear the tone NOTE Whisper page receiving is not available on the current version of the phone Appendix B Tones 257 T207M T208M T207M NP T208M BL User Guide Appendix C LED Indications Programmable Keys LED indications visually show the state of certain features LEDs typically indicate that a feature is either activated steady on or is pending further commands or needs additional information flashing The LED indications usually go hand in hand with various messages when equipped with a display LED Indications Description Off Indicates that the feature is inactive or the DSS destination is idle Wink A signal that flashes at a fast rate of 120 pulses per minute 400 100mS Typically indicates that a call is on hold or park normally the telephone does not ring Flashing A signal that flashes at a slow rate of 60 pulses per minute 800 200mS Typically indicates that a call is pending in most cases the station will also ring Steady On Indicates that a feature programmed on that key is active When defined as DSS indicates that the port designated by this key is in use When defined as a loop line
148. ess Forced Release Otherwise press SPKR to continue the call for another period of time Operating the Phone Return Calls 55 T207M T208M T207M NP T208M BL User Guide Station Telephony Features Overview The following pages detail the rich array of Coral system telephony features available on your phone Features are accessed by use of the context sensitive soft keys for ease of use providing you with a wealth of functionality within easy grasp The features can also be operated by using their system dial codes so that they may be programmed into the programmable keys For more detailed information on feature default dial codes see Index Soft Keys and Feature Codes on page 267 Any feature can be programmed into a programmable key by using its feature code and any required destination number For example you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan see page 167 for instructions on how to program a feature key This section is organized alphabetically on a feature by feature basis Use of this guide is straightforward with each feature listed separately However certain features have various user options In this case all of the options are listed under the major feature name examples of this are ACD amp UCD Groups Boss Groups ELA Groups and Group Calls NOTE The following pages list the features that are available on your phone Not every feature in this list
149. ess SPKR to answer the call the ANSWER REMIN message appears on the top line Choose one of the following 1 Press to have the system call you again later after a system defined time period 2 Press SPKR again to cancel the reminder Station Telephony Features 184 T207M T208M T207M NP T208M BL User Guide Reminder Room Status Used to turn the Room Status definition of your station on or off There are 16 different Room Status definitions Use the Table on page 186 to write in the various room statuses and related access codes available at your telephone This feature is applicable for Hotel Motel use In cases where this is required specific instructions will be given NOTE Check with your system administrator whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 87 the Room Status feature is unavailable Press to access the Room Status options Page 1 10 50 26 May 2007 Company xyz user name station number tT gt cos fset Trc Page2 Room Status LL RSO RS1 RS2 RS3 RSx Press the required Room Status soft key SS where x 0 to 15 see Table on page 88 to activate The status definition appears on the top line When activated a bullet is shown next to RSx and next to on the idle screen To cancel press the relevant lit e RSx key again Station Telephony Features Room Status 185 T207M T208M
150. ey Click Time Zone Software Version e Userdef Ring Volume Tone Type Key Click Time Zone Software Version Userdef Time Zone Software Version Esc T207M amp T207M NP Userdef Menu Options T208M amp T208M BL Userdef Menu Options Setup 246 T207M T208M T207M NP T208M BL User Guide User Definitions Menu Setup Description Method Option Ring Used to adjust the ring volume To adjust the ring tone volume Volume 1 of your phone 1 Choose Ring Volume 2 Adjust volume using the volume key see Ring Adjustment on page 29 3 Press Save Ring Type Used to adjust the ring type of To change the ring type your phone in order to 1 Choose Ring Type distinguish between incoming 2 Choose Internal External or Voice Page see Paging Voice internal external and voice page Paging on page 161 calls 3 Press Edit 4 Choose the required ring type 5 Press Esc Tone Type Used to change the call progress To change the tone type tone plan dial tone busy tone 1 Choose Tone Type etc of your phone to match the 2 Press Edi local standard 3 Choose the required country s tone type 4 Press Esc Key Click Used to turn the short beep To turn key click on off sound heard when pressing key 1 Choose Key Click pad buttons on or off 2 Press Edi 3 Choose to turn key click on or No to turn it off 4 Press Esc Setup 247 T207M T208M
151. from remote phone providing caller ID 1 Dial IRSS feature code 17714 2 At the dial tone enter the number of a Private Public Library containing your off site phone number 3 Listen for the confirmation tone To cancel IRSS 1 Dial IRSS feature code 17714 2 At the dial tone dial the cancellation code x 3 Listen for the confirmation tone Station Telephony Features 133 T207M T208M T207M NP T208M BL User Guide Individual Remote System Services IRSS Freedom Placing IRSS Calls For IRSS calls placed from phones that send Caller ID the IRSS feature must be enabled at your Coral station See steps below For IRSS calls placed from phones that do not send Caller ID information the IRSS feature must be enabled using the Executive Privilege feature See page 134 To place a call from IRSS phone providing Caller ID 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Ifa passcode is required as defined by the Class of Service enter it now 3 At the dial tone dial the number of the person you wish to call Possible destinations can be external number stationary or cellular or network number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail If your destination is an external number it should be preceded by the outside line access code You can activate any of the options described in the table on page 13
152. g Keys Examples Key Key Description Procedure Example Contents DSS Permits you to make or transfer a call to an To program a DSS key for extension 4577 Direct Station extension or trunk by using a defined key and Press Prog press the key you wish to program and Selection provides a busy lamp indication for stations or then the extension number 4577 To conclude press trunks programmed under a DSS key the key again Single feature Permits you to activate or cancel a single Coral feature To program a key to turn the Do Not Disturb DND feature on and off Press Prog press the key you wish to program and then the feature code 145 To conclude press the key again Series of features Permits you to program a series of features under a single key useful for one button speed dialing voice response and voice mail system access and other complex dialing procedures The SPKR code 120 must be programmed between each successive feature sequence To program a key to simultaneously turn off the DND and transfer all calls to a library number programmed for voice mail Press Prog press the key you wish to program and then the feature code 145 Dial twice in succession SPKR code 120 Enter feature code 141 7000 an example of a library number To conclude press the key again NOTE n order for this to work properly one of the two features must be previously activated Feature key wi
153. g Only is used to prohibit a station from originating any telephone calls internal or external When defined as Terminating Only the user can receive calls but is unable to make calls Attendant Features 225 T207M T208M T207M NP T208M BL User Guide Station Setup Features Operating features marked with e Above 1 Choose the required feature option ChkO DND Org0 noTK Bick or 2 Press and dial a station room number or scroll through the list using CO 3 Choose to activate ASSIGN message appears OR Choose to deactivate DEASSIGN message appears NOTE For Chko activates Check Out and activates Check In 4 Press SPKR or to exit Operating features marked with U Above 1 Choose the required feature option or 2 Press and dial the originating station number or scroll through the list using CO 3 Choose and dial the destination number OR Choose to cancel feature 4 Press SPKR or to exit Attendant Features 226 T207M T208M T207M NP T208M BL User Guide Station Setup Features System Features The System Controls menu allows the attendant to program certain features for system wide operations Press to access the System Setup Features Page 1 10 50 26 May 2007 Company xyz username station number t chrg sSet tset Page 2 System Features Setup JL Alrm ATT2 XD N D N1 Alarm is used to identify and examine system alarms See the PI amp Database Refer
154. g the Speaker Handset soft key to switch between the handset and the speaker Hands Free Conversation With handset on cradle When the handset is on the cradle and SPKR flashes you can speak hands free by pressing the flashing SPKR key or by using one of the methods described in Adjusting the ring type on page 29 Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press SPKR When the SPKR key LED is lit replace the handset on the cradle Disconnecting calls Either press the lit SPKR key when the handset is on the cradle or replace the handset onto the cradle when the SPKR key LED is off Call monitoring when programmed for combined audio When you are using the handset and wish to activate the speaker for group listening press SPKR When the LED is lit the combined audio is active To return to private conversation press SPKR again The LED will go off Operating the Phone 23 T207M T208M T207M NP T208M BL User Guide Using the Speakerphone or Headset Using the S HS Soft key when the phone is programmed for SPKR On Off key When using headset or handset is off cradle When your phone is equipped with a headset you can answer and disconnect calls by pressing the SPKR
155. hange the spelling of your name in the voice mail system Station Telephony Features 152 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Directory Listing enables you to include or remove your name from the directory list Recorded Name enables you to change your recorded name Emai Email enables the system to deliver notification of any messages left for you to an email address NOTE Email notification is only available for email integration packages e g Novell GroupWish Lotus cc Mail Back Back returns to the previous menu display Exit Exit directs you to the Exit Menu Station Telephony Features 153 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Voice Mail System Manager Options System Manager Options You may have access to System Manager options dependent upon your administrative settings The following menu options are available to edit system manager settings NOTE Both Touch Tone Dialing DTMF input and soft key button presses are valid from this menu iCMC System Manager Options lt 1 New Msg gt JL chgB Gree Sche Info Change Mailbox enables you to add edit or delete mailboxes and to delete user passcodes System Greetings enables you to record system greetings System Schedule enables you to edit the system schedule and system time System Information enables you to listen to system information including system ID number of active ports voice
156. he destination number or Choose to cancel feature 4 Choose or SPKR to terminate Attendant Features 236 T207M T208M T207M NP T208M BL User Guide Trunk Setup Features CO Trunk Number Coral Incoming CO lines ring directly at the following Outgoing Power Fail as listed in your local Trunk destinations according to Service Mode CO Lines Destination telephone direct Number d SEET DAY NIGHT 1 NIGHT 3 _ Reserved To proomo Mane e administrator Attendant Features 237 T207M T208M T207M NP T208M BL User Guide Trunk Setup Features Setup Overview The general features of your phone can quickly and easily be configured using the soft keys Many of these features will only need to be configured once however they can easily be reconfigured at any future stage should your requirements change The following pages detail the setup and configuration options Coral Telephony Features ccc eicvscs cas ssceibeaneceteaseneeeniecs page 239 User Definitions Menu c0ccscccecessessessoncssessccessdecescesensevatennedsocseess page 246 System Definitions MenU eessssssessersrsssssssersrersisrisresersisseese page 249 NOTE The SysDef Menu is intended for system administrators or qualified technicians only since changing your phone s setup configuration could cause it to malfunction Consequently this guide only provides an overview of the SysD
157. he following methods to announce a call e Make a public address over PA speakers see page 160 e Voice page a specific station see page 161 e Voice page a group of stations see page 163 To pick up a call placed in Page Queue from any station 1 Lift the handset of any telephone 2 Dial assigned Page Q access code 7060 7069 see Table on page 159 3 Begin speaking To pick up a call placed in Page Queue from Page Queue originating station 1 Press e PgQ to access the Page Queue options Page 1 10 50 26 May 2007 Company xyz username station number t gt Pg Q Remd PkUp Camp Page 2 Page_Q Place Pickup JL PgQl PgQ2 PgQ3 PgQ4 2 Press the relevant lit e PgQx ten options see Table on page 159 to retrieve the call from Page Queue number x 3 Begin speaking Station Telephony Features 157 T207M T208M T207M NP T208M BL User Guide Page Queue Return Call If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed 1 Press SPKR or pick up the handset to answer 2 Begin speaking NANS page Qdial 2nd party DND Mute FwdA Num Station Telephony Features 158 T207M T208M T207M NP T208M BL User Guide Page Queue Station Telephony Features Page Queue Page Queue Access Codes Page queue Soft Key Access Code Number Dial Pad
158. he next message header in the list is displayed Reply appears when scrolling to the second feature options line is used to send a message to the caller who left the original message where the caller is a station with a voice message box Redirect is used to send the current message to another station Back Back is used to return to the previous menu During Playback Next Previous plays the next previous message in the list Pause is used to interrupt the message during playback Press to continue the message from where you left off or press to return to the previous menu Rewind is used to backtrack the currently playing message by four seconds Press again to rewind an additional four seconds and so on FFwd Fast Forward is used to track the currently playing message forward by four seconds Press again to fast forward an additional four seconds and so on Delete is used to erase the current message from your message box The next message in the list is played Archive is used to save the current message in your archive list The next message in the list is played Reply appears when scrolling to the second feature options line is used to send a message to the caller who left the original message where the caller is a station with a voice message box Station Telephony Features 146 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail Redirect is used to send the current message to another station Back Ba
159. hone see Mute Microphone on page 155 Num Number is used to briefly display the caller s dial number instead of the name Operating the Phone 32 T207M T208M T207M NP T208M BL User Guide Making Internal Calls Upon Hearing Reorder Tone After dialing an internal station that is idle but has been set to Do Not Disturb or UNATTEND the following features are available After dialing a station and receiving a reorder tone override can be applied by pressing oDND DONT DIST called number or name gt Msg Camp BrkI 2Rng Camp On also known as Call Back Use this feature to have the system automatically call you back when the DND destination station becomes available See Camp On Call Back on page 84 Not used during reorder tone Voice Page the called party s keyset station using this feature Your call is automatically answered and your voice heard over the called party s speakerphone after the Voice Page tone stops See Paging Voice Paging on page 161 or MUTE Mute can be activated during reorder tone so that when the Do Not Disturb is overridden your side of the conversation is muted and the called party will not hear anything When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone See Mute Micro
160. ide Using the Fixed and Navigator kees 17 Operating th Phone ssis eege 18 OVGINIGW ege 18 Using the Telephony Features ccccccssccceceesesssseeceeeeeeseeeeeseneeseeeeeesanenseeeeenes 19 Using the Fixed Function E 20 Second EE 22 Using the Speakerphone or Headset nnnnnnnannnneseennnneeerrn nt reeernnrtreenrrtrrnennr renren 23 VOLUME e TEE d E ET 28 FRING Ren 29 MARKING be E 30 FEI siele Wl TK 31 EN siele RE AE ELE TG 40 Receiving and Answering Calls AEN 47 PIA Of EL EE 49 Se RTE EE 53 Table of Contents TOC 2 T207M T208M T207M NP T208M BL User Guide Station Telephony Features 02 cvcsiccsnsscecsccsesscscnnserscdecconvsscdsertanansdecscsscavesresseseensssneecss 56 OVCIVIGW AEE AA EEE naib sith E O 56 ee Ee 57 ACD and UCD HUE Ee le 59 Activation Code aeiee eienn een EEr raa AT REEE EIEEE E E eE RAE E EAEAN Ei 63 AUTO Set E 64 Auto Set Relocate Hemmanent EEN 65 Auto Set Relocate Temporary REENEN 66 BOSS CSlOUDS EE 67 Boss Gloups USING EE 68 BOSS tee ENEE 69 Boss Groups Exclusive Hold ssesccwusavesesiaeae eevee atten rece ees 70 Boss Groups Call Kepwetcbft2ege0deee eege 71 Call Forwarding Follow EE 73 Call TOG WE 77 Call PICKUP E 80 Table of Contents TOC 3 T207M T208M T207M NP T208M BL User Guide caller TDG OI eeneg DEE EE 81 Calls Waiting RECGIWING DE 82 Camp On Call EE 84 Cancellation COGS E TE 86 Canned BO Te E E 87 Conference Multi Party Calls REENEN 8
161. ilent Monitoring This feature enables an authorized COS and AUTHORIZATION user to monitor and or record may require additional hardware any system port station trunk etc in any state except data and conference without audio or visual warning to the monitored party While monitoring a port your telephone returns a busy signal for all incoming calls The volume can be adjusted using the VOL buttons whilst monitoring and you can whisper by pressing WPg Press to access the Silent Monitoring options Page 1 10 50 26May 2007 Company xyz username station number t gt Park VPg WPg Page 2 Silent Monitoring gt evi SM2 Station Telephony Features 188 T207M T208M T207M NP T208M BL User Guide Silent Monitoring SM1 1 Way Split Silent Monitoring is used to monitor either side of a 2 way conversation separately Only one of the conversing parties can be heard at any one time This feature can be activated from idle only as follows 1 Press 5M 2 At the prompt dial the station number of the original destination 17 party then e To monitor the 1 conversing party choose or dial the cancellation code x e To monitor the 2 4 conversing party choose or dial the activation code v e To cancel Split Silent Monitor press SPKR or hang up NOTE Ifyou hear the reorder tone when attempting to monitor a call the port is SECURED against monitoring SM2 2 Way Silent Monitoring is used
162. ime is used to provide an idle ACD UCD group member with a time out period between consecutive group calls The time out period is determined for each group on a system wide basis This feature allows the agent to utilize the wrap up code without interference from outside calls 1 Press Wretl WRAP UP ON appears on the system display line and a bullet appears next to Wer 2 Press again to end the Wrap Up time interval WRAP UP OFF appears on the system display line Wrap Code is used to send the appropriate wrap up code for the last incoming ACD call you answered See your ACD Supervisor for an updated list of codes 1 Press WrpC 2 Dial the appropriate four digit code number 3 Listen for the confirmation tone Busy ACD Group an Attendant feature enables the attendant to define the maximum number of calls that can be placed in a waiting queue for any ACD group Once this number is reached additional calls arriving at the ACD group will hear the busy tone 1 Press Busy 2 Dial an ACD group number and appear which can also be used to scroll between groups Choose change call number to change the maximum number of callers that will hear the busy tone Enter a three digit number with leading zeros up to 254 e g 023 for 23 Choose to delete the limitation 6 Press to terminate an P GA Move Auto Set Relocate move station is designed for use as hot seat feature in call center environments allowing you to m
163. ine on off page 238 Call 196 9 Save External Number for future redialing page 179 Index Soft Keys and Feature Codes 282 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Dir HH Directory Personal Edit New Save the displayed entry page 98 1994 Redl 196 9 Saved Number Redial from Idle State page 179 COS 11 1 COS Switchover 149 Select Secondary COS page 93 Call 195 Series Call page 45 bFwd 168 Enter Boss Group dial number in page 71 167 e 168 FwaAl 169 167 Busy 1984 169 e 1984 e 17709 aFwd sSet N A Station Group in Attendant features page 213 Call 1323 Handset Speaker page 23 Feat MENU Silent Monitoring options page 188 SM 1448 Silent Monitor 1 Way Splitting page 188 SM2 SM Call 1981 Silent Monitor 2 Way Both page 188 hf 9 Call 4 On receiving Reminder and Wakeup Calls Snooze page 183 Software OK gt Userdef N A Firmware Software Version page 248 Vers Index Soft Keys and Feature Codes 283 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Dir 4 Directory 1994 Personal Insert a space between page 98 words Fixed function key 120N Speaker key page 23 Call 1321 Exclude Source Split Call page 199 aWk gt Re
164. ing a held call Use transfer of a held call to connect an incoming call to the held party such as when you have to locate someone for a caller 1 Press or XFER While the party is being held dial a destination number 2 Press the flashing DSS key associated with the held call 3 Press SPKR or hang up to transfer the call Station Telephony Features 198 T207M T208M T207M NP T208M BL User Guide Transfer Xfer Transfer Split Call Split call allows you to alternate between two other parties by pressing soft keys defined as Exclude Source and Exclude Destination The feature also allows 3 way conversation by merely pressing one of the keys or Dest when the bullet next to that key is steadily lit This feature can be activated in any sequence any number of times When you speak privately with either the Source or Destination the other party is automatically put on hold Source the first party with whom a connection was made Destination the second party with whom a connection was made The following table allows identifying the progress of split calls when your phone is not equipped with a message display Keys Status Source Dest On Flashing Speaking privately with source first party Flashing On Speaking privately with destination second party On On 3 way conversation Activating Split Call on conversation 1 Press Xfer 2 Dial the destination number and wait for an answer
165. is used to block all incoming calls to your station See Do Not Disturb DND on page 1071 FlexiCall allows you to set a telephone located outside the enterprise as your phone s double Use this feature to edit FlexiCall options See FlexiCall on page 111 Redial is used to redial the last dialed number or a number that has been saved See Redial on page 179 Page Queue retrieves a held Page Queue call A Page Queue call can be picked up from any system station See Page Queue on page 156 Hold retrieves a call from hold See Hold on page 132 Reminder is used to set review or cancel reminders which will ring your phone at a designated time More than one reminder can be programmed See Reminder on page 183 Call Pickup enables you to pickup another ringing station in your system See Call Pickup on page 80 Camp On also known as Call Back When a network station is busy or does not answer you may request that the system automatically call you back when the required destination number is available See page 84 Park Park When a call is parked at your station appears with a bullet to the left Use this function to retrieve the call See Park on page 164 Voice Page is used to call another keyset station The called keyset station will automatically answer the voice page acting in a similar manner to an intercom See Paging Voice Paging on page 161 Operating the Phone 50 T207M T208M T207M NP T208M BL User Guide During Idle
166. it string than allowed the system will give the error message LENGTH EXCEEDED and programming will stop Ext External telephone number Choose this to program or change an external number in the required Library number Dial the required external number Press SPKR to save your entry or or to save this number and select a new library number Next is used to view the next Library number Previous is used to view the previous Library number Cancel is used to delete the Library contents After entering the outside access code when entering digits into the Library number you may also enter any one of these special dial codes in between the digits to enhance dialing Time Delay seconds where x 1 to 9 Introduces a delay of x seconds before the following digits are dialed Final Digit stop dial Indicates to the system to stop dialing the outside number display shows Station Telephony Features 193 T207M T208M T207M NP T208M BL User Guide Speed Dialing Private Library Free Dial Offers the user a free time interval in which he is able to dial any number of digits Dial Pulse Notifies the system that all following digits will be Dial Pulse digits Dial Tone Notifies the system that all following digits will be Touch Tone Dialing DTMF digits Display Off Inhibits the display of the Library contents on the phone Also used for Call Accounting System digits displayed as _ Display On Enables the display of
167. ivate choose Set OR To cancel choose Canc Listen for confirmation tone Canceling Follow Me from the source location l 2 3 Choose or from your own source station Choose Canc Listen for confirmation tone Station Telephony Features 75 T207M T208M T207M NP T208M BL User Guide Call Forwarding Follow Me Internal External Call Forwarding In addition to the forwarding options detailed above your phone can distinguish between calls arriving from an internal or external source when forwarding For each forwarding feature forward all when busy on no answer etc you can program your phone to forward your calls as follows e Forward Internal and External calls to the same destination e Forward Internal and External calls to different destinations e Forward Internal calls only while External calls keep ringing at your station e Forward External calls only while Internal calls keep ringing at your station This is demonstrated in the following table using the and feature as an example Case Forward Option Resultant Call Destination Set To Set To Internal Calls Go To External Calls Go To l Cancel not set and Cancel not set Your Station Your Station 2 Destination X and Cancel not set Destination X Destination X 3 Cancel not set and Destination Y Your Station Destination Y 4 Destination X and Destination Y Destination X Destination Y 5 Destination X and Desti
168. l All the called stations will now start ringing As each member joins you will hear a warning tone if defined system wide 8 Start speaking when the CONF COMPLETED message appears momentarily on the display the message indicates that all non answered stations have stopped ringing Station Telephony Features 121 T207M T208M T207M NP T208M BL User Guide Group Calls Temporary Conference Activation Group Calls Joining The registered members join a conference being initiated by answering the incoming group call Provided the conference is not locked against non registered participants they can join the conference by dialing the group call access code or can be transferred to the group call by an authorized user Joining a Group Call While your phone is ringing 1 Answer the ringing phone or press the lit Group Call DSS key 2 A warning tone will be heard by all participants if defined system wide After station has stopped ringing 1 Press the lit Group Call DSS key or dial the Group Call access code 2 A warning tone will be heard by all participants if defined system wide NOTE When the group is defined as blocked against joining an ongoing conference the BUSY message will be displayed and the busy tone will be heard Leaving a Group Call 1 Press SPKR or hang up 2 A warning tone will be heard by all participants if defined system wide Station Telephony Features 122 T207M T208M T207M NP T208M BL
169. l forward no answer for External calls page 212 Redl gt ARdl 178 Auto Redial Activate page 179 fSet gt Lib gt Code 0 Private Library 193 End of number Stop Dial page 191 Log N A Escape Terminate or Release page 77 Fwd 17704 Call forward time for External calls page 73 Index Soft Keys and Feature Codes 274 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code bFwd 17709 Boss Group Call forward time for External calls page 71 aFwd 17709 Attendant Call forward time for External calls page 212 Feat 170 Executive Privilege page 110 N A Terminate or Release Exit Clns 1983 Conference View Release Exit page 92 FIxC 17711 FlexiCall remote destination for External calls page 111 Ext fSet gt Lib 193 Private Library used to enter Outside Line Access Code page 191 followed by External Phone tSet sSet 5 Scroll Fast Backward Rapidly goes backward to the previously assigned feature in a scroll list tSet sSet 3 Scroll Fast Forward Advances rapidly to the next assigned feature in a scroll list Press and hold OK N A Features used to reach Feature options as shown during page 49 idle state Feat MENU FlexiCall Remote Destination options page 111 Call 150 Flash On Trunk Calibrated Opening page 45 Fish fSet gt Lib gt Code 9 Private Library 193 Flash On Trunk Calibrated Opening page 1
170. leshooting 265 T207M T208M T207M NP T208M BL User Guide Failure Message Problem Solution Action Searching CA no x 1 10 The system is searching for a Call Agent with a correct IP address If the message persists this indicates that the phone is unable to communicate with the UGW card Notify your system administrator Trying DHCP server For keysets with dynamic IP addresses indicates that the system is attempting to connect to the DHCP server upon keyset initialization If the message persists indicates that there is no response from the DHCP server If there is no connection to the network check the connection to the LAN PC and then reboot If the problem persists notify your system administrator that there is a problem with the DHCP server functionality DHCP server is inactive on the network Trying DNS server For keysets with static IP addresses indicates that e Primary DNS server address has been defined in the phone e No Call Agent IP address has been defined in the phone Notify your system administrator WRONG ZONE SETUP The phone is attempting to connect to a UGW ina zone in which it is not configured Notify your system administrator Appendix E Troubleshooting 266 T207M T208M T207M NP T208M BL User Guide Index Soft Keys and Feature Codes This appendix details the rich array of options available on your phone Fea
171. ll non answered stations have stopped ringing 5 Ifnone of the member stations answered the NO ANSWER message appears LA NOTE For Group Call access code see the table on page 118 Station Telephony Features 120 T207M T208M T207M NP T208M BL User Guide Group Calls Preset Conference Activation Group Calls Temporary Conference Activation The Temporary Conference feature allows an authorized user to establish an Add On Temporary Group Call by adding participants as the conference is being set up For this purpose vacant Group Calls containing no preset members are defined system wide The Group Call initiator adds members from his her station A Temporary Group Call may include internal stations and or external telephone numbers via a public speed call library A few preset group calls may be joined to an Add On Group Call via Public Libraries Calling a Temporary Group 1 Press Addo 2 Listen for the dial tone 3 Dial the Group Call access code 4 Press AddPr 5 Dial the required station and or Public Library To add additional members repeat from Step 7 Up to 5 or 14 destinations can be added depending on the system configuration 6 To delete a participant press Deir Press again to delete additional participants This operates on a last in first out basis the participant added most recently will be deleted first followed by the next most recent and so on 7 Press to initiate the Group Cal
172. ll use this feature to leave a message at the called party s station This feature lights the message waiting lamp at the called party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 141 MsgW Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group See Leaving a message indication at a busy or non answering station on page 143 Camp On also known as Call Back When a station does not answer you may request that the system automatically call you back when the required destination number is available See Camp On Call Back on page 84 Voice Page the called party s keyset station using this feature Your call is automatically answered and your voice heard over the called party s speakerphone See Paging Voice Paging on page 161 Operating the Phone 31 T207M T208M T207M NP T208M BL User Guide Making Internal Calls or MUTE Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microp
173. may have been installed in your system or at your station extension Features are dependent on the assigned Class of Service COS levels and some features may require a later Coral software version Check with your system administrator for a list of the specific features installed Station Telephony Features 56 T207M T208M T207M NP T208M BL User Guide Overview Account Code An account code can be entered before or during an external incoming or outgoing call causing the call to be marked with the account code on the SMDR Station Message Detailed Records printout Depending upon your system definition up to 16 digits are available for account numbers Only one account number entry is allowed for a single call Any additional number show the message ALREADY SET Should you dial a wrong account number when VFAC is installed in your system the error message PASSCODE FAIL appears Select and enter the Account Code Station Telephony Features Account Code Page 1 Page 2 10 50 26May 2007 Company xyz username station number t gt vPg WPg SM ENTER ACCOUNT ACCOUNT NUMBER ek ee Enter DESTINATION eK HK 57 T207M T208M T207M NP T208M BL User Guide Activating during external call 1 Select ActC Dial the relevant account number 2 3 Listen for the confirmation tone 4 Continue with the call or hang up NOTE Last Number Redial code Saved Number code or Speed Num
174. mes control over the entire area of the display and all of the soft keys Meanwhile the System Lines IS and and lines which usually in idle state include the time date site name T208M and T208M BL only station name and number automatically change to relay pertinent information about telephony states and operations and the calling party s information Four soft keys located immediately below the display screen act as triggers for any currently displayedphone function or option All of the information on the display panel bottom line continually changes to reflect options related to the current state of the phone In this manner no matter which state the telephone is in i e Idle Ringing etc the relevant option is always next to and enabled by one of the soft keys Ring and Message Waiting Indicator Time amp Date ben 10 50 26 May 2007 System Information Lines User Name Station Number Msg Log Dir eFwd Feature Options E T207M and T207M NP Display Panel Phone Overview 15 T207M T208M T207M NP T208M BL User Guide Using the Display Panel Ring and Message Waiting Indicator Time amp Date 10 50 26 May 2007 Site Name t m Information Lin User Name Station Number Sys e ormato ES Msg Log _ Dir Feature Options Soft Keys T208M and T208M BL Display Panel Phone Overview 16 T207M T208M T207M NP T208M BL User Guide Using the Display Panel Using the
175. mpany xyz username station number Log Dir e Fwd Page 2 Call Forwarding E External BNA BusyNoAns gt FwdA eAll eBusy eBsy Station Telephony Features Call Forwarding Follow Me 73 T207M T208M T207M NP T208M BL User Guide FwdA or eAll Forward All Forwards your incoming calls to another destination The destination can call back or return calls to your terminal and you can still place outgoing calls from your terminal If or is activated a FwdA11 message appears on the top line to remind you that this feature has been activated at your station and the Distinctive Dial Tone sounds upon lifting your handset see Appendix B Tones on page 255 NOTE Call Forward All activation is also available during an incoming call when ringing See below or Forward Busy Forwards your incoming calls to another destination when your terminal is busy or Forward No Answer Forwards your incoming calls to another destination when you do not answer within a system defined number of rings or Forward Busy No Answer Forwards your incoming calls to another destination when your terminal is busy or when you do not answer within a predetermined number of rings enables you to program and in one action while enables you to program and in one action Undefined Forwards your incoming calls to another destination when your station is unplugged or when your station has lost its Primary Call
176. n as defined by the Class of Service When the feature is activated a bullet or thick arrow appears next to and a DND message briefly appears on the top line to remind you that the feature is activated 10 50 26 May 2007 Company xyz username station number t FIxc Red PgQ Station Telephony Features 101 T207M T208M T207M NP T208M BL User Guide Do Not Disturb DND Do Not Disturb Override This feature can be applied to stations that are idle but have been set to Do Not Disturb or Unattended After dialing a station and receiving a reorder tone if the DONT DIST or UNATTENDED message appears on the top line an authorized user can override the DND using this feature and your call can be put through to the station 1 Press or Brki 2 Listen for the ringback tone and wait for an answer Station Telephony Features 102 T207M T208M T207M NP T208M BL User Guide Do Not Disturb Override ELA Extension Line Appearance Similar to the Boss Group feature see page 67 an ELA Group is a number of stations operating together in which the individual stations share a common line appearance Unlike a Boss Group the ELA Group number is the extension number of the first main ELA member station Therefore there are no ELA NPL type numbers reserved in the system Up to 32 ELA line keys may be programmed on each group member station When an ELA defined line key flashes it flashes at all the member stations
177. n or system administrator Attendant Features 230 T207M T208M T207M NP T208M BL User Guide System Features 5 Press SPKR or to terminate The following table defines the special codes that may be used as part of the outside number Codes Description x Delay dialing by X seconds x 1 to 9 0 Stop dial end of outside or network number 1 Outpulsing wait period during which user is able to dial any number of digits 2 All digits following will be Dial Pulse 3 All digits following will be Touch Tone Dialing DTMF 4 Inhibits display for Call Accounting System and key set display 5 Enables display for Call Accounting System and key set display 6 Wait for second dial tone 8 Display _ for Call Accounting System and key set display 9 Calibrated Opening on trunk FlashTk ay Dial out HH Dial out NOTE The number of digits that can be programmed including dial codes is limited by the Coral defined system wide If you try entering a longer digit string than allowed the system will give the error message LENGTH EXCEEDED and programming will stop Attendant Features 231 T207M T208M T207M NP T208M BL User Guide System Features Time is used to change the system time and date to reflect the time and date where the Coral system is installed NOTE To set an offset time see Time Zone on page 248 Setting the time 1 Press Time 2 Dial the
178. n this manual Function Use to Broker Call This feature allows you to put a call on hold and then converse privately with a third party while switching between the two calls The party not in conversation is automatically put on hold and cannot hear any other conversation See Transfer Broker on page 202 Consultation Call This feature allows you to consult with a third party While consulting the original caller will be put on hold After consultation is complete the two original parties will be reconnected and the consulted party is then released See Transfer Consultation on page 203 3 Way Conference Call This feature allows you to bring a third party into an ongoing conversation All three parties can converse in a three party conference See Transfer 3 Way Conference on page 203 Combination of Consultation Broker 3 Way Conference This feature allows you to change a conversation from broker to consultation to 3 way conference by pressing or XFER while in conversation The first transfer allows you to converse privately with a third party The second transfer allows you to speak privately with the original party while the third party is put on hold The third transfer places you in a 3 way conversation with all parties Station Telephony Features 201 T207M T208M T207M NP T208M BL User Guide Transfer Broker Consultation 3 Way Conference Call Transfer Broker During a call
179. n which the individual stations share a common line appearance When an ELA defined line key flashes it flashes at all the member stations Any member may answer the call by pressing the flashing line key If the ELA call is put on hold the line key flashes at all the member stations and any member provided the privacy feature is not activated may break in to the call by pressing the flashing line key To place a call a member may press any available line key the line key remains lit at all member stations for the duration of the call Extension Each Coral internal telephone is called a station or an extension Appendix A Glossary 251 T207M T208M T207M NP T208M BL User Guide Term Description Forced Account Code A feature that forces the station user to dial an account code before having access to an outside line A display equipped keyset user attempting to access an outside line without dialing the account code will receive the message ENTER ACCOUNT on the display After dialing the account code the user will be able to continue dialing the intended number Idle A station or extension that is not ringing or busy therefore available for use Intercept If you misdial or dial an unauthorized code restricted to you you will receive a reorder tone or will be routed directly to the attendant operator master extension as defined in your system Off Hook Lifting the telephone
180. nation new location Select or Move Dial your source station number Enter your source passcode four digits Dial the activation code v The station now initializes with the source profile Dine Ne Reversing from the Source original location Repeat the above procedure from your original source location Station Telephony Features 65 Auto Set Relocate Permanent Destination 7 L Source Station USA E Station eee Passcode 1 Auto Set Relocate activation from the Swapping Destination station d Dial Number 2 SE Keyset Definition passcode to be d entered COS Programmable keys Private Library Message indication Group membership Personal Directory T207M T208M T207M NP T208M BL User Guide Auto Set Relocate Temporary When defined for temporary relocation this feature allows a temporary move of your extension from one location to another while preserving your extension s original setup The Auto Set Relocate function enables you to access customized features of your phone from another phone By activating the feature you can relocate all of your source phone s programmable keys numbering membership in groups etc to another destination phone located elsewhere within the same Coral system As this takes place the source phone acquires the full profile of the destination phone and vice versa The Auto Set Relocate is activated at the destination station The t
181. nation Y Destination X Your Station programmed as Your Station Possible destinations for X are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number Possible destinations for Y are the same as for X plus your own station number thus facilitating forwarding of internal calls to another destination whilst retaining external calls at your own station as shown in Case 5 above Station Telephony Features 76 T207M T208M T207M NP T208M BL User Guide Call Forwarding Follow Me Call Log The Call Log feature allows you to view and redial the most recent outgoing and incoming calls to your station The maximum number of calls that can be stored in the log are determined by your type of phone and system setup as defined by your system administrator Calls are displayed with the name and number where available If the name is unavailable just the number will be shown If the number is unavailable the Call Log will display Unknown Number If the number is restricted the Call Log will display Restricted Number If incoming calls are not answered a message indicating the number of new calls is displayed on the phone idle screen lt xx New Calls gt where xx indicates the number of new calls This count is reset to zero once the Call Log is viewed and is not shown again until there are new calls logged P
182. ndex Soft Keys and Feature Codes 279 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code sSet 151 Station Originating Only page 224 SM SM1 1448 Used to monitor the 1st conversing party page 188 Log N A Outgoing calls made page 77 tSet 190 Trunk Outgoing Only page 233 Park Feat Call 183 Call Park page 164 7 79 Cins 1983 Conference View Release Conference Participant page 92 fSet 179 Passcode Change page 238 Feat Call MENU Page_Q Place Pickup Call options page 156 it PgQ 7060 Page Queue 1 10 page 156 7069 Feat MENU Pickup options to answer a ringing call page 80 ACD 1442 ACD Primary Log In page 59 Hemd Wake 7 Used to set time to PM between noon and midnight Sys gt Time aWk fSet 131 Preference page 238 4 Moves backwards through the scroll list one step at a time Index Soft Keys and Feature Codes 280 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code COS 10 0 COS Switchover 149 Select Primary COS page 93 Setup 186 6 Boss Group Privacy on off page 238 Trc 1741 Malicious Call Trace Printout page 140 aTrc 1743 Attendant Malicious Call Trace Printout page 217 Prnt aWk 1971 Attendant Wakeup Report Printout page 220 Chrg 1972 S
183. ng a busy keyset station to send a message to the other party that they are being paged When Unanswered e Press upon hearing the ringback tone at unanswered keyset station The call will automatically connect From Idle 1 Press VPg 2 Dial a keyset station number 3 Listen for the Voice Page tone and begin speaking NOTE When you hear reorder tone and DNT DIS VP message appears the station is protected from receiving voice page calls See Voice Page Receive on page 240 for configuration instructions Station Telephony Features 161 T207M T208M T207M NP T208M BL User Guide Paging Voice Paging Answering a Voice Page 1 Listen for the voice page warbling tone see Ring Type on page 247 for configuration instructions 2 If you are in a conversation either place the call on hold or hang up then continue with the following steps When Auto Answer is Defined see Setup on page 238 e When the tone stops the voice page automatically connects through the speaker Converse hands free or lift the handset for private conversation When Manual Answer is Defined see Setup on page 238 e Press the flashing SPKR key or lift the handset Station Telephony Features 162 T207M T208M T207M NP T208M BL User Guide Paging Voice Paging Paging Zone Page Use this feature to page a pre programmed group of keysets FlexSet FlexSet IP DKT T207M or T208M within a zone area or dispersed within your company The enti
184. ng them to their required destinations as well as attending to trunk system and station feature controls Auto Transfer When auto transfer is defined at a station dialing the number to which a call is to be transferred will automatically transfer the call use of the XFER key is not necessary This feature is typically utilized by attendants See also Transfer Xfer on page 254 Boss Group A Boss Group is a number of stations operating together in which the individual station may or may not ring simultaneously as defined by the system per Boss Group The appropriate line key will flash at all stations set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when not in exclusive hold Any group member can join a conversation by merely pressing the appropriate illuminated line key However only one additional member can join and this is only when the original group member is not in privacy mode Class Of Service COS A Class of Service COS consists of a list of features that are available to the telephone line user However the user may be denied certain features Each internal telephone is marked with two classes of service Primary and Secondary which can be defined differently In order to increase flexibility the Coral system allows switching between the Primary and Secondary COS but only one COS can be utilized at a time When the telephone is in check out mode
185. ny Features 135 T207M T208M T207M NP T208M BL User Guide Individual Remote System Services IRSS Freedom Options available while in an established IRSS call Function Dial Use to Place a new call Listen for a dial tone indicating that you can place a call to a new contact Your original conversing party will be disconnected Transfer call 2 A dialtone prompts you to enter the required transfer number Transfer can be screened or unscreened To return to the original conversing party when transfer destination is busy or does not answer dial 2 again Switch to Broker 2 A dial tone prompts you to enter the required third party number Depending on your Class Consultation 3Way of Service definitions one of the following party functions will be activated see Broker Conference Call Consultation 3 Way Conference call on page 137 e Broker Call e Consultation e 3 Way e Combination of Broker Consultation 3 Way Conference Call Divert call to a Coral 3 A dial tone prompts you to enter a divert number You will be disconnected and your station conversing party will be transferred to the divert number Your number will not show on the divert party s display Access voice mail IVR 4 For instructions on accessing voice mail from an IRSS phone see below Call Recording 6 Used to Start Stop Recording outgoing calls requires a system wide defined Navigator application Help Requesting
186. o turn relay on OR Choose to turn relay off 3 Listen for the confirmation tone Relay Codes External Device Relay Access Code 1 7086 7087 7088 7089 7090 7091 SEAN Ee Station Telephony Features 182 T207M T208M T207M NP T208M BL User Guide Relay Accessory Reminder Use this feature to set review or cancel reminders which will ring your phone at a designated time You can set reminders to ring your phone at one or more designated times If you do not answer the call the phone will ring three more times at one minute intervals More than one reminder can be programmed Press to access the Reminder menu Page 1 10 50 26 May 2007 Company xyz username station number I PgQ PkUp Camp Page 2 REMINDER 12 00PM gt New Next Canc Entering a Reminder request 1 Press Remd 2 Enter the time you wish to be called at the ENTER TIME prompt Note that four digits are required for a 12 hr clock i e 0805 for 8 05 3 Choose or PM eTo add another Reminder time choose and continue with step 2 above eTo scroll through the Reminder list press Next eTo cancel the selected Reminder time displayed on the top line choose Canc Station Telephony Features 183 T207M T208M T207M NP T208M BL User Guide Reminder When Reminder call rings When the phone rings the REMIN message appears on the top line indicating that this is a reminder call Pr
187. of a certain feature Toll Barrier Block on certain external numbers Undefined Destination The destination is not recognized by the system Passcode Fail Illegal Account Code VFAC number is not recognized by the system INTCPT caller COS DIAL COS T BAR UNDEFINED FAIL dialed gt DND Mute FwdA eAll Answering Intercept l Answer the call The intercepted caller number and its COS number are displayed on the first line of the display The second system line displays a written fail message and the dialed number feature code or outgoing destination number Ask the caller for the dialed number If the number is incorrect or a denied feature the attendant can transfer the call to another destination Operating the Phone 54 T207M T208M T207M NP T208M BL User Guide Return Calls Ports Without Disconnect Supervision Attendant Station When two Ports Without Disconnect Supervision PWDS are connected the length of conversation allowed is predetermined The attendant is called from time to time to control the connection PWDS CALL your party 1 PWDS party 2 gt DND Mute eAll Your phone rings BTO party 1 party 4 gt xfer Mute Dest Connected parties hear break in warning tone Answering return calls PWDS 1 Answer the call The connected parties hear break in warning tone eh 3 Listen for conversation 4 If the conversation has ended pr
188. oft Key Access Code Canned Message Text Number Dial Pad 0 7026 1 7027 2 RS2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 RS10 7036 11 7037 12 RS12 7038 13 RS13 7039 14 RS14 7040 15 RS15 7041 Station Telephony Features 88 T207M T208M T207M NP T208M BL User Guide Canned Messages Conference Multi Party Calls Conference calls allow several users to carry on a multi party conversation Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call Use the following guide to navigate through this section Conference Calls Meet Me page 90 Conference Calls Conference Multi Party Locke page 91 Conference Calls Conference View Release AA page 92 89 T207M T208M T207M NP T208M BL User Guide Station Telephony Features Conference Multi Party Calls Conference Calls Meet Me Joining a conference Dial the conference number 7098 7099 at the assigned time NOTE A warning tone will be heard by all the participants Adding an additional party to a conference 1 Press Xfer 2 Dial the assigned conference number 3 Press SPKR or hang up to leave the conference or remain on the line to stay connected to the conference NOTE A warning tone will be heard by all the participants Leaving a conference Press SPKR or hang up Force Releasing an entire conference Press fRis Station Telephony Features 90 T207M T208M T207M NP T208
189. oft Keys and Feature Codes 267 T207M T208M T207M NP T208M BL User Guide Soft Key Reference The following table lists details of each soft key and location of the feature in this manual Soft Key Information Soft Key Source Default What it Means Reference Feature Code Out fSet gt Lib gt Code Gei Private Library 193 Dial Out page 191 fSet gt Lib gt Code Ke Private Library 193 Dial Out page 191 Dsp Setup gt PrvLib gt Code 8 Private Library 193 Display page 191 fSet gt Lib gt Dly 1 9 Private Library 193 Delay 1 9 Seconds page 191 9sec Call hf 8 Send Call Wait tone CampOn Offhook Call Offer 24 Ring Page 34 Call 122 Xfer when COS is defined for 3 Way Conference Call page 203 fSet 138 Auto Answer on off page 238 Feat MENU ACD amp UCD Hunt Groups page 59 Feat Call 1990 Account Code page 57 Redl gt ARadl 178 Auto Redial Add number to the list page 179 GpCl 1449 Group call Temporary Add on Group Call page 121 Index Soft Keys and Feature Codes 268 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code GpCl AddO 1449 Add Participant to Group Call page 121 Feat MENU Attendant Call Forward page 212 bFwd 168 Boss Group Call Forward All page 71 aFwd 168 Attendant Call Forw
190. oft keys and message waiting indicator Graphic Sa display Navigator Koy 4 User programmed keys with removable faceplate Handset TEM expansion module 2x 22 user programmable keys with removable faceplate Dial pad key pad Microphone Volume button 9 Fixed function keys Phone Overview 7 T207M T208M T207M NP T208M BL User Guide T208M and T208M BL with TEM Front View Input Output Ports and Switches These ports are located on the bottom of the phone see the figure on page 10 Component Description Reset Button Used to reset the phone to its factory set default values Caution Resetting the phone will rerase all of the defined settings Link Activity Indicators Indicates whether there is LAN Intranet and or PC activity LAN Connector Socket Use this RJ 45 connector port to connect your phone to the LAN WAN PC Connector Socket Use this RJ 45 connector port when only one LAN WAN outlet is available in your immediate vicinity Connect your PC s LAN wire to this connection socket while the phone is connected to the LAN WAN Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power when PoE is unavailable Note An AC power adapter supplying 5VDC 2A maximum is required It is not supplied with the phone and must be ordered from the manufacturer only The use of any other power adapter will void the warranty
191. ond Source party is put on hold while you converse and flashes e Press the flashing or soft key to switch between the Source and Destination parties e Press or press the CONF key to reconnect all three parties again e Press to end the call 3 Way or 2 Way NOTE Ifyou do not succeed in establishing a 3 way call your Transfer COS definition may not be set to use the 3 Way Call function Consult your system administrator for details Station Telephony Features 204 T207M T208M T207M NP T208M BL User Guide Transfer Broker Consultation 3 Way Conference Call Wakeup Use this feature to program your phone to ring at designated times If you do not answer the call the phone will ring three more times at one minute intervals If you do not answer by the third call the wakeup call is routed to the attendant and a wakeup report is printed Press to access the Wakeup options Page 1 10 50 26 May 2007 Company xyz username station number I gt Actc CID cIns Page 2 WAKEUP 10 00am gt New Next canc Entering Wakeup request 1 Press Wake 2 Enter the time you wish to be called at the ENTER TIME prompt Note that four digits are required for a 12 hr clock i e 0805 for 8 05 3 Choose or PM NOTE Ifyou hear a reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature request that the attendant activate Wakeup at your station eTo add ano
192. one numbers To choose the appropriate label sheet layout designated for the specific phone model refer to the table below Use DESI software downloaded from the manufacturer s site http www tadirantele com products_terminals asp or from the DESI site http Avww desi com to print the labels from your computer Follow the online download instructions Label Sheet Catalog Phone Model Letter A4 Details 8 2 x 11 T207M T208M 7744 7300066 7744 7300067 4 buttons T207M NP T208M BL TEM 7744 7300068 7744 7300069 22 buttons Station Telephony Features 176 T207M T208M T207M NP T208M BL User Guide Programming Button Labeling Printing the multi designation label e Use the DESI software to select the layout of your multi designation label as described on the previous page e Enter the button content names per button location e Load the label sheet into the printer tray e From the DESI Plus DESI Lite menu choose File gt Print To place labels 1 Create and print the labels using the DESI software 2 Remove the vinyl overlay with a paper clip refer to figure below 3 Affix your new button label s 4 Replace the vinyl overlay Lift up using a paperclip to remove flexible vinyl overlay Lift up using a paperclip to remove flexible vinyl overlay Button labelling for T207M amp T207M NP with TEM Button labelling for T208M amp T208M BL Station Tel
193. our call at your station so that you can pick it up at another system station See Park on page 164 Wait Calls Waiting is used to view the number of calls waiting for you during a conversation Fish Flash on Trunk is used to send a signal through the system to trunk lines in order to operate certain types of features that are available on the second system The second system is a telephone switching center PABX or another Coral system This feature is also known as Calibrated Opening Num Number is used to briefly display the trunk dial number instead of the name OCC OCC is used for users connected with pulse trunks and or when your phone is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over non DTMF trunks and stations6 for applications or services such as Voice Mail requiring DTMF tones See Touch Tone Dialing DTMF for Other Common Carriers OCC on page 196 Series is used to mark an external call before transferring it to a third party This causes the call to return to you after the third party hangs up This feature can only be used during conversation Account Code is used to enter an account code for the current external call The code is marked on the SMDR printout See Account Code on page 57 Privacy puts your phone into Privacy mode This prevents other members of your Boss Group or ELA Group from accidentally joining your conversations Exclusive Hold puts your phone into Exclusive Hold
194. out basis If an incoming call was originally answered or has subsequently been dialed from the call log record the W symbol appears to the left of the call display as shown in the above example The keyset excludes duplicate numbers in the Call Log A duplicate number is one that has called your station or that has been called more than once Only the most recent call is displayed for each logged name number The number of times that they called is displayed in parentheses after the name and number as shown in the diagram above Once the Call Log has been viewed this number resets to zero and is hidden Station Telephony Features 78 T207M T208M T207M NP T208M BL User Guide Call Log The following options are available Choose to delete the selected entry from the call log Choose to dial the selected entry from the call log If the combined size of the logged name and number is larger than the display area 21 characters the display shows only the name An additional context sensitive soft key is presented allowing you to toggle between viewing the number or the name When a name is displayed choose to view the dial number When a number is displayed choose to view the name Station Telephony Features 79 T207M T208M T207M NP T208M BL User Guide Call Log Call Pickup This feature enables you to pick up any ringing station or central bell within your system or pre programmed Pickup Group Press to access
195. ove your station and all your station s predefined features to a new location See Auto Set Relocate on page 64 Station Telephony Features 62 T207M T208M T207M NP T208M BL User Guide ACD and UCD Hunt Groups Activation Code Use the Activation code default code 11 1 or 1 as required when programming features The following symbol in this manual indicates an activation code v See your system manager as to which activation code is used in your system The activation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 63 T207M T208M T207M NP T208M BL User Guide Activation Code Auto Set Relocate Auto Set Relocate enables you to transfer your station and all your station s predefined features to a new location thus sparing you the inconvenience of having to re enter all the stored speed numbers and to reset previously defined features at your new permanent or temporary location This feature enables you to use any phone available from your Coral system while keeping your unique extension dial number Phones are defined to have either the Permanent see page 65 or Temporary see page 66 Auto Set Relocate feature enabled Before activating this feature contact your system administrator to determine what your Auto Set Relocate setting is If you are defined as permanent you will not be able to use temporary unless redefine
196. overview of the options available from the Sysdef menu Changing your phone s setup configuration could cause your phone to malfunction For a detailed explanation of the Sysdef menu system administrators can refer to the Installation manual The Sysdef menu consists of the following menus and options Menus Options Information Used to view current IP addresses and parameters for your phone IP e Used to enter edit IP addresses and parameters for your phone Parameters Operating e Survivability Enable the system survivability feature for the phone Mode Zip Tone Configure the phone to work in Zip Tone mode Diagnostics Packets Lost Displays the amount of packets lost in percentage since the last connection e Average Delay Displays the average delay statistic since the last connection e Jitter Displays packets lost since last connection e Speed Displays the network connection speed 10 or 100 Mbps e Duplex Mode Displays the duplex mode Full or Half Setup 249 T207M T208M T207M NP T208M BL User Guide System Definitions Menu Appendix A Glossary Term Description ACD UCD Group Automatic Call Distribution and Uniform Call Distribution Calls enter the system and are automatically routed to the ACD or UCD members based upon system definitions of availability and overflow Attendant Operator The individual responsible for answering incoming calls and transferri
197. party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 141 Camp On also known as Call Back Used only when dialing network destinations and not external destinations When the network station is busy you may request that the system automatically call you back when the required destination number is available See Calls Waiting Receiving on page 82 Auto Redial is used to have the system automatically redial the unanswered destination Further redial options are available after activation see Redial on page 179 Save Number is used to save the dial number of the busy destination The saved number can then be redialed by pressing from idle see Redial on page 179 NOTE The saved number will remain in memory until another number is saved by repeating the above procedure Operating the Phone 44 T207M T208M T207M NP T208M BL User Guide Making External Calls During a Call The following features are available during an external call EXT ANS trunk line DIAL outside telephone number gt PgQ xfer Hold Mute Page Queue places your call on hold by sending it to one of ten Page Queue destinations You are then free to page all the system members from your phone and announce that there is a call for Mr Doe on a specific Page Queue Line The call can be picked up from any system station See Page Q
198. phone on page 155 or MSG Leave Message Use this feature to leave a message at the called party s station This feature lights the message waiting lamp at the called party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s display See Messages Options on page 141 Brkl Break In operates as oDND DND Override enables an authorized user to send a ring tone thus overriding the Do Not Disturb status When you hear the reorder tone if DON T DIST or UNATTENDED message appears override can be applied and your call can be put through to the station See Do Not Disturb Override on page 102 Operating the Phone 33 T207M T208M T207M NP T208M BL User Guide Making Internal Calls Upon Hearing Busy Tone After dialing an internal destination number the following features appear on your display when you hear a busy tone Hang up or press one of the soft keys NOTE Whereas the top line on stations displays the number or name of the called busy party Attendant Consoles display this information about both conversing parties BUSY called number or name i gt Msg Camp VPg Mute Station display party 1 BUSY party 2 i gt Msg Camp VPg Mute Attendant console display Operating the Phone 34 T207M T208M T207M NP T208M BL User Guide Making Internal Calls or MSG Leave Message Use this feature to leave a message
199. q 1980 Station Room in Attendant features page 209 aTrc aRS Chrg sSet 1742 1743 N A Enter Station Room Group in Attendant features page 209 Feat MENU Station Features Setup Attendant only page 224 ChkO DND HotD OrgO NoTk Bick TrmO sSet Enter Station in Attendant features page 224 Call 130 Stop Dial page 40 Feat MENU System Features Setup Attendant only page 227 tSet N A Enter Trunk Group in Attendant features page 233 Time Sys 188 Time Date Set page 227 Time aFwd 1984 Attendant Call Forward Timed page 212 Time Fwd 1985 Call Forward Timed page 73 Index Soft Keys and Feature Codes 284 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Time bFwd 1984 Boss Group Call Forward Timed page 71 Time Zone OK gt Userdef N A Time Zone setting page 248 Tk tSet N A Enter Trunk Dial Number in Attendant features page 233 fSet gt Lib gt Code 3 Private Library 193 Dialing DTMF Tones page 191 Tone Type OK gt Userdef N A Tone Type Programming page 247 Feat MENU Malicious Call Trace options page 140 sSet 152 Station Terminating Only page 224 Feat MENU Trunk Features Setup Attendant only page 233 Dir N A Directory 1994 Personal Toggle between lowercase page 98 and uppercase characters Trc 1740 Malicious Call Trace on off page 140 aTrc 1742 At
200. r La Park VPg WPg SM Page 2 WHSPR PAGE Enter Destination Sending a Whisper Page 1 Press WPg 2 Dial a station number 3 Listen for the whisper tone 4 Deliver the message and disconnect Station Telephony Features 207 T207M T208M T207M NP T208M BL User Guide Whisper Paging NOTES e Whisper Page may not be sent to FlexAir handsets T 402 T 404 T 408 T 304 and IP stations T207M T208M T207M NP T208M BL T207S T208S T207S NP T208S BL and FlexSet IP 280S e This feature can be activated while you are silent monitoring the whispered party see Silent Monitoring on page 188 Then you can be heard by the whispered party as well as hear the two conversing parties e When you hear the reorder tone and the DND WHISPER message appears the station is protected from receiving whisper paging calls e If you hear the reorder tone and the ON HOOK BY message appears the receiving party has rejected your whisper page Station Telephony Features 208 T207M T208M T207M NP T208M BL User Guide Whisper Paging Attendant Features Available Functions The following pages list the Attendant features that are available on your phone Attendant features are available only when the station is defined as having Attendant station privileges Not every Attendant feature listed may have been installed in your system or at your station extension Attendant features are dependent on the assigned
201. r Attendant Canned Messages is relevant for Attendant Console only Use the Attendant Room Status feature to toggle the room status definition or canned message of any station on or off See Room Status on page 218 or Canned Messages on page 214 bFwd Boss Group Call Forward enables you to define the conditions under which incoming calls to your Boss Group are forwarded to another destination See Boss Groups Call Forwarding on page 71 aFwd Attendant Call Forward is relevant for Attendant Console only Used by the attendant to program stations boss groups and ACD UCD groups so that incoming calls ring at another destination See Call Forward on page 212 Call Charge is relevant for Attendant Console only This attendant feature shows the charges accumulated per station The attendant may reset and print the Charge Table content See Call Charge on page 222 Station Setup is relevant for Attendant Console only Station Setup allows the attendant to define stations for specific feature activation See Station Setup Features on page 224 tSet Trunk Setup is relevant for Attendant Console only Trunk Setup allows the attendant to define trunks for specific feature activation See Trunk Setup Features on page 233 System Setup is relevant for Attendant Console only System features time public library etc can be edited from this menu See System Features on page 227 Operating the Phone 52 T207M T208M T207M NP T208M BL User Guide During Idl
202. ral Version 15 5 and higher Introduction 1 T207M T208M T207M NP T208M BL User Guide Conventions The following typographical conventions are used throughout this guide Example Description Icons are used to represent the actual fixed and navigator keys See page 17 for a complete listing Soft key names appear in a clear distinctive box See page 268 for a complete listing HOLD Emphasized bold text indicates fixed function keys or Direct Station Selection DSS user programmable keys See page 20 for a complete listing Press and enter the station room number or scroll through the list using The scroll icon indicates that the following soft keys when available can be used to scroll through lists Next Prev EUp Dn p Up b Dr See Ring Adjustment Text in italics refers you to another section of the guide or to other Coral system manuals The blue font indicates that this is a clickable cross reference link Italicized text is also used for notes EXCLUSIVE HOLD Text in Courier font indicates a display message Introduction Conventions 2 T207M T208M T207M NP T208M BL User Guide Related Documentation e Program Interface and Database Reference Manual Version 15 5 or higher e T207M T208M T207M NP and T208M BL Installation Administration and Hardware Reference Manual e SeaMail User Guide for Coral IPx Office systems
203. re group can be paged by dialing the Zone Page access code default dial numbers 7300 to 7309 Use the form be ow to write in the various paging zones or areas in your company and their associated access codes Sending a Zone Page 1 Dial the Zone Page Access Code or press a pre programmed DSS key with the Access Code number See Programming Feature Keys on page 167 for instructions on how to program a DSS key 2 Announce your message to the group 3 Disconnect when you finish announcing NOTE See your system administrator to view or define the zone group access codes and their respective members Zone Paging Access Codes Area Location Access Code Area Location Access Code 1 7300 6 7305 2 7301 7 7306 3 7302 8 7307 4 7303 9 7308 5 7304 10 7309 Station Telephony Features e 1207M T208M T207M NP T208M BL User Guide Paging Zone Page Park During a call use Park to place the second party on hold at your station so that it can be picked up at another station The soft key is shown with a bullet next to it indicating that a call has been parked at your station The parked party hears music or a tone system defined Press to Park a call or to retrieve from Park Parking a Call 1 While on a call press Park 2 Listen for the confirmation tone The call goes into Park and LOOP flashes at your station Your station is free to make other calls
204. ress to access the Call Log options If no calls are logged for your station the lt No Calls Logged gt message is displayed Page 1 10 50 26 May 2007 Company xyz lt 02 New Calls gt gt Msg Dir Fwd Page 2 Call Log gt Out eIn ESC Outgoing Call Log is used to view the most recent outgoing calls made from your station Incoming Call Log is used to view the most recent calls made to your station Station Telephony Features 77 T207M T208M T207M NP T208M BL User Guide Call Log A bullet appears next to Out or e n to indicate when outgoing or incoming calls are logged for your station If no calls are logged pressing or n displays the lt No Calls Made gt or lt No Calls Received gt message respectively Page 3 In 10 00 29 May 2006 WW 01 Steve Williams 7652345 xx gt Del Dial eNum Use aS to scroll through the call records The calls are listed in order of receipt dialing and are numbered accordingly at the left of the call display with the most recent listed first In the example above 01 Steve Williams 7652345 indicates that Steve Williams was the most recent person to call be called NOTE The maximum number of calls that can be stored in the log are determined by your type of phone and system setup as defined by your system administrator Once this number is reached any new calls added to the call log will result in the oldest record being deleted on a first in first
205. rranty stated in its sales contract or order confirmation form is the only warranty offered by the Manufacturer in relation thereto This document may contain flaws omissions or typesetting errors no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer s sales contract or order confirmation Information contained herein is periodically updated and changes will be incorporated into subsequent editions If you have encountered an error please notify the Manufacturer All specifications are subject to change without prior notice Copyright by TADIRAN TELECOM LTD 2006 2008 All rights reserved worldwide The Coral is Protected by U S Patents 6 594 255 6 598 098 6 608 895 6 615 404 All trademarks contained herein are the property of their respective holders Table of Contents PERO GUC TOR EE 1 ele 2 Related Documentation DEE 3 PHONG Overview ee 4 T207M and T207M NP Front MIER 4 T207M and T207M NP with TEM Front View 5 T208M and T208M BL Front View sosssssssssnnannnnnneerressssnnnnnrrrrrrrrreessssnnnnnrrrrrreersssne 6 T208M and T208M BL with TEM Front View 7 Input Output Ports and Gwitches AANEREN 8 PC COMMESCIONN EE 9 Bottom and Side TEE 10 Component Descriptions E 11 Desk Elevation Installation egeegee eege Ee EES 13 Wall Celt lg di Le BET 14 Using the Display Panel E 15 Table of Contents TOC 1 T207M T208M T207M NP T208M BL User Gu
206. rrent telephone charges Printing for a single station room 1 Press Prnt 2 Choose and dial a station room number or scroll through the list using and Prev 3 Choose to print The PRINTED message appears on the top line of the display 4 Press SPKR or to exit Printing for all stations rooms 1 Press Prnt 2 Choose to print Attendant Features 222 T207M T208M T207M NP T208M BL User Guide Call Charge 3 Listen for the confirmation tone Call Charge Print and Reset is used to reset the charge table back to zero and print the charges accumulated per station The attendant may request print and reset for only one station room or for all stations rooms This feature is useful for giving a hotel guest the telephone charges at checkout time Printing and resetting the charge table For a single station room 1 2 3 4 Press print with reset Choose and dial a station room number or scroll through the list using and Prev Choose to reset and print The PRINTED WITH RESET message appears on the top and middle lines of the display Press SPKR or to exit For all stations rooms 1 2 3 4 Press print with reset Scroll to the beginning of the list using Prev Choose to reset and print Listen for the confirmation tone Attendant Features 223 Call Charge T207M T208M T207M NP T208M BL User Guide Station Setup Features The Station Setup Features menu allows an
207. s are operator station hunt group Attendant Features 224 T207M T208M T207M NP T208M BL User Guide Station Setup Features boss group keyset voice page zone group page page public address UNA central bell outside trunk call public and private speed dial pre recorded DVMS message group call and network number NOTE Hot Station Delay is not applicable for SIP telephones such as T207S T208S T207S NP and T208S BL LI Hot Station Immediate is used to program a telephone to immediately ring another station automatically connect to a paging device or automatically dial out immediately when the handset is taken off hook or SPKR is pressed or upon dialing from T207S T208S T207S NP and T208S BL telephones Possible destinations are operator station hunt group boss group keyset voice page zone group page page public address UNA central bell outside trunk call public and private speed dial pre recorded DVMS message group call and network number Originating Only is used to prohibit incoming calls from arriving at a station In this case the user can only make outgoing calls but is unable to receive calls A caller to this station will hear the reorder tone Outgoing Call Restriction is used to prevent a station from making outgoing trunk calls Station Blocking is used to temporarily prevent a station from both making and receiving calls A caller to this station will hear the reorder tone Terminatin
208. s defined to admit participants only in Mute mode This feature allows the Group Operator to grant a participant permission to speak either by operator s own initiative or as a response to the Request to Speak sent by a Group Call participant The operator can ignore the Request to Speak or act as described below To utilize the feature the Group Operator s keyset must be equipped with a display and the DSS buttons programmed with participants dial numbers Responding to the request to speak 1 Listen for the muted ring and check the station number name displayed 2 Press the flashing DSS button associated with the station that is requesting permission to speak 3 Notify the participant that permission to speak is given Initiating permission to speak 1 Press the steadily lit DSS button associated with the required participant 2 Ask the participant to start speaking Retracting permission to speak 1 Notify the participant that the permission will be retracted 2 Press the flashing DSS button associated with the participant to be muted NOTE A Group Operator who left the conference and rejoined in the Mute mode must give himself permission to speak by pressing the steadily lit DSS button pre programmed with his own dial number Station Telephony Features 126 T207M T208M T207M NP T208M BL User Guide Group Calls Controlling Permission to Speak Group Calls Forced Release of a Participant This feature allows an a
209. s discussed below In order to familiarize yourself with these tones try accessing various features and listen to the resultant tone signals The most frequently heard tones are Tone Description Break In Break Out Tone A warning tone received by a station user indicating that a third party has broken into or is leaving breaking out an existing conversation Break In Warning Tone heard during the entire break in period Indicates that a third party is listening not used in North America Busy Tone Tone heard when the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard at your station while engaged on a call or activating a feature indicating that another call is waiting to be answered this appears only when multi appearance is defined for your station Confirmation Tone Tone heard indicating that the telephony feature has been activated or deactivated Dial Tone Tone heard after off hooking lifting your handset from idle Appendix B Tones 255 T207M T208M T207M NP T208M BL User Guide Tone Description Distinctive Dial Tone This tone indicates that certain features are in use at your phone for example when you have programmed your phone not to receive calls with either Call Forward All or Do Not Disturb and you lift the handset DDT is also heard between patterns of digits when dialing certain features for example Account Code feature
210. s feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 155 Call Forward All Use this feature to forward all incoming calls to another destination To operate press when your phone is ringing and select the destination See Call Forwarding Follow Me on page 73 Operating the Phone 47 T207M T208M T207M NP T208M BL User Guide Receiving and Answering Calls Ba Call Forward All External Relevant for external calls only Use this feature to forward all incoming external calls to another destination To operate press when your phone is ringing and select the destination See Call Forwarding Follow Me on page 73 Num Number is used to briefly display the caller s dial number instead of the name Wait Calls Waiting is used to view the number of calls waiting for you including this incoming call Tip See Divert Call on page 100 Divert is used to divert an incoming call to another system station group or Library number Press a preprogrammed DIVERT CALL to XXXX key Operating the Phone 48 T207M T208M T207M NP T208M BL User Guide Receiving and Answering Calls During Idle The following telephony features appear by default on the third line of your phone display during idle Alternatively
211. se and dial the station room number or scroll through the list using CA Choose to enter a new time for the station room The ENTER TIME message appears on the top line Dial in the wakeup time NOTE Four digits are required for a 12 hr clock i e 0805 for 8 05 Choose AM or PM Press SPKR or Exit to exit Canceling Wakeup Request 1 Press Req 2 Choose and dial a station room number or scroll through the list using CO 3 Choose to delete the time 4 Press SPKR or to exit Prnt WakeUp Report is used to print the wakeup requests that were not answered The report may be sorted by the requested wakeup time or by the station number as defined system wide 1 Press Prnt 2 The WAKEUP REPORT message appears on the top line of the display 3 Listen for the confirmation tone The printer automatically prints the report Attendant Features 221 T207M T208M T207M NP T208M BL User Guide WakeUp Call Charge The Call Charge feature is used to determine call charges accumulated per station Press to access the Call Charge options Page 1 10 50 26May 2007 Company xyz username station number t gt aFwd sSet tSet Page 2 Attendant Call Charge gt Prnt RST Prnt Call Charge Report The Attendant may request the Call Charge printout at any time for a single station room or for all stations rooms without resetting the Charge Table content This feature is useful for informing a hotel guest of cu
212. st on a call During a call Press once to activate or deactivate the Elapsed Time display When the conversation is over the Elapsed Time feature reverts to the state it was set to before the conversation started Headset Only This feature is designed for users operating in Headset mode When activated the Headset Only feature causes calls to be conducted via the headset and disables the microphone and loudspeaker along with the features that use these devices e g voice page Calls are conducted via the headset even if the cradle switch is on hook Press to activate and deactivate the Headset Only feature when activated a bullet is displayed next to Head See Headset Only on page 129 Setup 241 T207M T208M T207M NP T208M BL User Guide Coral Telephony Features Setup Idle Display When in Idle mode the first line of the display shows the time date and site name and the second line displays your name and station number Press to toggle the display of the system lines on off Language Use this feature to set the language for your phone display The languages available differ according to the country Scroll using and Prev and then press to chose the language Passcode Your phone can be defined with a unique passcode known only to you This passcode allows you if defined in your COS to operate the following features Auto Set Relocate see page 64 COS Switchover see page 93 Executive Privilege see page
213. stem administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 218 the Canned Message feature is unavailable Press to access the Canned Messages options Page 1 10 50 26 May 2007 Company xyz username station number I Room bFwd aFwd Page 2 __ Attendant Room Status gt RSO RS1 RS2 RS3 RSx Canned Message x where x 0 to 15 see Table on page 216 Attendant Features 214 T207M T208M T207M NP T208M BL User Guide Canned Messages Operating Canned Messages 1 Press the required Canned Message soft key The canned message appears on the top line 2 Press and enter the station room number or scroll through the list using CO 3 Choose to activate OR Choose to deactivate or reset The status definition ASSIGN DEASSIGN appears on the top line 4 Press SPKR or to exit and save NOTE The first canned message that you activated is the one that will appear on the internal caller s display panel Therefore to set a new canned message ensure that you cancel all previously set canned messages Attendant Features 215 T207M T208M T207M NP T208M BL User Guide Canned Messages Canned Message Text and Attendant Access Codes Canned Message Soft Key Access Code Canned Message Text Number Dial Pad 0 7010 1 7011 2 70
214. t Last Save ARd1 Last Number Redial is used to redial the last number most recent number dialed from this phone You can also press REDIALto redial the most recent number Saved Number Redial is used to redial an outside number that you have stored in memory A number can be saved during a conversation when you hear a busy tone or when the dialed number is not answered by choosing Save NOTE As opposed to Last Number Redial the saved number will remain in memory until another ARdl number is saved by repeating the above procedure Auto Redial is used to repeatedly redial an outside number that is busy More than one number can be stored in the Auto Redial list A number can be entered for auto redialing either when you hear the busy tone when making an external call see Upon Hearing Busy Tone on page 44 or upon hearing ringback see Upon Hearing Ringback Tone on page 42 or from idle before making an external call see below The number will be redialed until the external phone rings or up to a system defined number of attempts before the number is erased from the Auto Redial list Station Telephony Features 179 T207M T208M T207M NP T208M BL User Guide Redial Activating Auto Redial from idle before making an external call 1 Press ARadl 2 Dial the required outside line access code or press the relevant preprogrammed outside line key Possible outside line access codes are trunk number trunk group n
215. t Msg Call 156 Attendant Message Waiting when calling a station or from idle page 143 Fixed function key 1320 Mute Microphone page 155 Call 1320 Mute Microphone page 155 tSet 163 Trunk Direct In Line at Night1 service page 233 tSet 165 Trunk Direct In Line at Night2 service page 233 Index Soft Keys and Feature Codes 278 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code Fwd 142 Call Forward No Answer page 73 bFwd 169 Boss Group Call Forward No Answer page 71 Dir 5 Directory 1994 Toggle between number and name of page 98 your contact Log N A Used to display the party name instead of the number page 77 Dir 1 Directory 1994 Personal Add a new entry page 98 Remd 172 Reminder Add New Time page 183 Wake 173 Wakeup Add New Time page 205 2 Advances forward through a scroll list one step at a time PkUp 192 Night Answer Bell UNA Pickup page 80 sSet 154 Station Outgoing Call Restriction page 224 Dir 5 128 Directory 1994 Toggle between name and number of page 98 your contact Log N A Used to display the party number instead of the name page 77 Call 128 Display port Number instead of port Name for a system wide period of time Call 127 Send Tones DTMF for OCC Other Common Carriers page 156 Call 124 Do Not Disturb Override page 101 hf 3 I
216. t used during ringback Press this key before you hear ringback tone in order to notify the system when dialing out has been completed In response the system sends your call immediately towards the destination without waiting inter digit time out OCC OCC is used for users connected with pulse trunks and or for when your phone is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over non DTMF trunks or stations for applications or services such as Voice Mail requiring DTMF tones See Touch Tone Dialing DTMF for Other Common Carriers OCC on page 196 Ser Not used during ringback Camp On also known as Call Back When a network station does not answer you may request that the system automatically call you back when the required destination number is available See Calls Waiting Receiving on page 82 Operating the Phone 43 T207M T208M T207M NP T208M BL User Guide Making External Calls Upon Hearing Busy Tone After dialing an external destination the following features appear on your phone display when you hear a busy tone Hang up and dial later or press the nearby soft key to activate the required feature or MSG OUT trunk line USER BUSY gt Msg Camp Mute Elps Leave Message is used when dialing network destinations and not external destinations Use this feature to leave a message at a busy station This feature lights the message waiting lamp at the called
217. tation Call Charge Printout page 222 fSet 139 Programming Key page 238 SM SM1 1448 Used to monitor the 2nd conversing party page 188 fSet gt Lib gt Code 2 Private Library 193 Dialing Pulses page 191 ACD 1975 ACD UCD RLS Resume all page 59 Call 122 Reconnect to party on hold park etc page 132 page 164 Feat MENU Redial Number options page 179 Fixed function key 143N Last Number Redial page 179 Feat 172 Reminder Request page 183 Dir 0 Directory 1994 Personal Remove the displayed entry page 98 aWk 1980 Attendant Wakeup Request page 220 Index Soft Keys and Feature Codes 281 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code OK gt Userdef gt Ring N A Ring Type Programming page 247 Type OK gt Userdef gt Ring N A Ring Volume Adjustment page 247 Volume GpCl 1447 Group Call Release entire group page 128 GpCl 1446 Group Call Release of a participant page 127 Feat MENU Room Status and Canned Message options page 185 ag RSO Room 7026 Room Status and Canned Message 0 15 page 185 7041 RS0 aRS 7010 Attendant Room Status and Canned Message 0 15 page 218 7025 Chrg 1978 Station Call Charge Reset with Printout page 222 RedI gt ARdl 178 Auto Redial Restart All page 179 tSet 159 Trunk Reserved To page 233 ACD 1991 UCD Release Resume page 59 fSet 17700 Security L
218. tdaacctenudedeesviccchiesaveccddcs EE 249 Table of Contents TOC 8 T207M T208M T207M NP T208M BL User Guide Appendix A GIOSS EE 250 Appendix ER 255 Appendix C LED Indications Programmable Keys ccccsessseeeeeeeeeeeeeeeeeeeeees 258 Appendix D ISDN Cause NUMDE SGS ccceeceeeeeeeeeeeeeeeaeeeeeeeeeeeesneeeeseeeeeeeeeeessenees 259 Appendix E Troubleshooting sicisssccsssscascscteiscansccsesierecerastiersscctect EENS SES 265 Index Soft Keys and Feature Codes cccccccceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeseneaeeeeeeseeneeees 267 Table of Contents TOC 9 T207M T208M T207M NP T208M BL User Guide Introduction The T207M T208M T207M NP and T208M BL or Terminal with soft keys meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral It can be used in a typical office environment or can connect to the Coral via the IP environment from an external location enabling telecommuting without losing the benefits of the Coral s rich features The benefits you receive from working with the phone will become an invaluable part of your work environment While the technology employed in the phone is state of the art using the telephone is simple and straightforward You will immediately appreciate the easy to reach soft keys Depending on the state of the telephone the display au
219. tendant Malicious Call Trace on off page 217 fSet gt Lib gt Code 5 Private Library 193 Enable Display page 191 Redl gt ARdl Cas Auto Redial 178 Freeze Hold Set for specific number page 179 fSet 133 Voice Page Auto Answer on off page 238 VPg Feat Call 191 Voice Page activation page 161 3 hf 6 Index Soft Keys and Feature Codes 285 T207M T208M T207M NP T208M BL User Guide Soft Key Source Default What it Means Reference Feature Code fSet 134 Voice Page Receiving on off page 238 Redl gt ARdl 8 Auto Redial 178 Priority Assign page 179 Call 1325 Number of Calls Waiting Display page 59 ACD 1982 ACD Calls Waiting Display page 59 Wake Feat 173 Wake Up Request page 205 fSet 1745 Whisper Page DND Receiving on off page 238 Not available in Coral versions 15 8 or higher Feat Call 1744 Whisper Page Announcing page 207 WrpC ACD 1977 ACD Wrap Up Code page 59 WrpT ACD 1976 ACD UCD Wrap Up Time page 59 wtDT fSet gt Lib gt Code 6 Private Library 193 Wait for Dial Tone page 191 Sys 1993 Day Night Transfer Auto Manual page 227 xDsp fSet gt Lib gt Code 4 Private Library 193 Inhibit Display page 191 Redl gt ARdl 7 Auto Redial 178 Restart Cancel Freezing page 179 Fixed function key 122N Transfer Hookflash page 197 Call 122 Transfer Hookflash page 197 Feat gt Msg 1440 Message Cancel page 141
220. the Library contents on the phone Also used for Call Accounting System Wait for Dial Tone Asks the system to wait for Dial Tone before dialing the digits Display Dash CH Displays a dash within the dialing number on the phone Flash Trunk Sends a Calibrated Opening Flash over a trunk line display shows hf Dial Asterisk Dials an asterisk as part of the dialing number Dial Pound Dials a pound sign as part of the dialing number Deleting a single Private Library Number from memory 1 Press Lib 2 Choose and dial the Library number to be removed or scroll through the list of private library numbers using and Prev 3 The Library number e g PRIVAT LIB 7000 appears on the top line of the display The Library contents appear on the second line of the display 4 Choose Canc 5 Press SPKR to exit Station Telephony Features 194 T207M T208M T207M NP T208M BL User Guide Speed Dialing Private Library Speed Dialing Using Private and Public Libraries Speed dialing using a Private Library or system Public Library number is basically the same therefore the process is described generally for both dialing systems If Public Speed Dialing is available on your system consult your company directory for library numbers To dial a Public or Private Speed dial number 1 Lift handset 2 Dial speed call library number Private or Public Notes 1 In some cases the Speed Dialing number must
221. the Pickup options Page 1 10 50 26 May 2007 Company xyz username station number t PgQ Remd Camp Page 2 Call Pickup gt Dest Grp Nite Direct Call Pickup default dial number 180 or 77 is used to answer any ringing station in your system At the prompt dial the number of the station that is ringing and answer the call Group Call Pickup default dial number 181 or 76 is used to answer any ringing station in your Pickup Group The call connects immediately upon pressing Gro NOTE See your system administrator to define your own Pickup Group Night Call Pickup default dial number 192 is used to answer incoming calls after the attendant leaves or when a central bell is ringing Normally this feature is activated for incoming calls during the night answering period The call connects immediately upon pressing Nite Station Telephony Features 80 T207M T208M T207M NP T208M BL User Guide Call Pickup Caller ID Control This feature allows you from idle to show or hide your phone number on the display of the called external party as well as internal party depending on system wide settings Your telephone is pre set in the system to either restrict or display for all calls Use to override this setting on a per call basis if permitted by COS Press to dial using Caller ID Control Page 1 10 50 26 May 2007 Company xyz username station number I gt wake cIns Gpcl Page 2 DIAL I
222. the phone is enabled The following menu options are available to select the delivery phone to be edited iCMC Delivery Options lt 1 New Msg gt 4 gt work Home Page Spar Work enables you to go to the Work phone edit menu Home Home enables you to go to the Home phone edit menu Pager enables you to go to the Pager edit menu Spare enables you to go to the Spare phone edit menu ol a To o o 5 o p ko Q x GI o x Back returns to the previous menu display Exit Exit directs you to the Exit Menu Station Telephony Features 150 T207M T208M T207M NP T208M BL User Guide Messages Voice Mail The following menu options are available once a delivery phone has been selected and delivery is disabled iCMC Delivery Options lt 1 New Msg gt gt Enab Back Exit Enab Enable Delivery is used to activate delivery of Voice Mail notifications to the phone selected and go to the Enabled menu for that phone Back Back returns to the previous menu display Exit Exit directs you to the Exit Menu The following menu options are available once a delivery phone has been selected and delivery is enabled Work Phone lt 1 New Msg gt LL Disa Ph sche urge Disable Delivery allows you to disable message delivery for the currently selected phone and go to the delivery phone disabled menu Phone Number enables you to edit the number of the delivery phone Delivery Schedule ena
223. the station remains idle NOTES e See page 167 for instructions on how to program a key To program a DIVERT CALL key use feature code 1445 followed by the destination number You may program as many keys as you want each with a different destination e Possible destinations are operator station group network number public speed call library DVMS pre recorded message UNA central bell or group call e Your station must be defined as multi appearance to be able to divert a new call while engaged in a previous one Station Telephony Features 100 T207M T208M T207M NP T208M BL User Guide Divert Call Do Not Disturb DND Use the Do Not Disturb feature to block all incoming calls to your station When blocked you can still receive Voice Page calls and you are still able to make outgoing calls Any call forwarding to your telephone is automatically cancelled when you activate the DND feature Only a station that has DND Override privilege will be able to call your telephone When the feature is activated the calling station will see the DONT DIST message or UNATTENDED for Attendant and hear the reorder tone This feature is accessible via from idle or when receiving an incoming call 10 50 Ap May 2007 Company xyz username station number t gt F xC Red PgQ To activate press the toggle key once To cancel press the toggle key again NOTE Should you hear a reorder tone DND is denied at your statio
224. ther Wakeup time choose and continue with step 2 above eTo scroll through the Wakeup list press Next eTo cancel the selected Wakeup time displayed on the top line choose Canc Station Telephony Features 205 T207M T208M T207M NP T208M BL User Guide Wakeup When Wakeup call rings When the phone rings the WAKE message appears on the top line indicating that this is a Wakeup call Press SPKR to answer the call the ANSWER WAKE message appears on the top line Choose one of the following 1 Press to have the system recall you later or 2 Press SPKR to cancel the reminder Station Telephony Features 206 T207M T208M T207M NP T208M BL User Guide Wakeup Whisper Paging This feature allows an authorized user to break into an ongoing call without interfering with the call itself by whispering to one of the conversing parties A Whisper Tone in and out is heard by the side whispered to The second party engaged in the original call hears neither tone nor the whisper and the whisperer cannot hear the second conversing party The party whispered to continues to hear the second party and also hears the whisperer in lowered volume The party whispered to can reject the whisper page This feature can also be activated while in Silent Monitor and then the whisperer can be heard as well as hear the two parties conversing Press to Whisper Page a station Page 1 10 50 26 May 2007 Company xyz username station numbe
225. thout confirmation tone or display Permits you to activate or cancel a feature or series of features without hearing a confirmation tone or seeing a display The SPKR code 120 must be programmed twice after each successive feature sequence Follow the directions above and dial twice in succession SPKR code 120 after library code 7000 Station Telephony Features 174 Programming Feature Keys T207M T208M T207M NP T208M BL User Guide Key Key Description Procedure Example Contents Series of Permits you to activate or cancel a series of To program a key to simultaneously turn on both the features with LED indication features with the LED being controlled by the key pressing order When the key is pressed the first time the LED will light and the features will be activated When the key is pressed again the LED will be extinguished regardless of the current state of the features NOTE The LED On Off feature code 1301 must be programmed before the first feature code is entered in order to function properly DND and idle display features Press Prog press the key you wish to program and then the LED On Off feature code 1301 and feature code 145 Dial twice in succession SPKR code 120 Enter feature code 137 To conclude press the key again Outside telephone number Speed Key e Permits you to program a key to dial an outside telephone number To program a key to di
226. time four digits 12 hour clock use leading zeros e g 0805 for 5 minutes after 8 3 Choose or PM 4 Choose Set 5 Listen for the confirmation tone Setting the date 1 Press Time 2 Choose Date 3 Dial the date six digit format mm dd yy or dd mm yy depending on your system setup Use leading zeros For Example May 26 2006 should be entered as 052606 in North America 260506 in Europe 4 Choose Set 5 Listen for the confirmation tone Attendant Features 232 T207M T208M T207M NP T208M BL User Guide System Features Trunk Setup Features Trunk Controls allow the attendant to define the operation of system trunks for special use such as for incoming or outgoing calls only or for designation of a trunk as reserved for a particular group or specific station Press to access the Trunk Setup Features AGrd Page 1 10 50 26 May 2007 Company xyz username station number t chrg sSet Sys Page 2 System Features Setup gt AGrd Blck BOut DIL Auto Guard is used to view which of the trunks have been automatically blocked from use for outgoing calls by the Auto Guard feature When ASSIGN appears in the display the trunk line is blocked DEASSIGN means the trunk line is in use by the system Auto Guard automatically blocks a trunk when the system detects no dial tone on a trunk When a trunk is Assigned Blocked When a trunk is in ASSIGN status blocked cancel the Auto Guard
227. tomatically changes to provide you with the appropriate options The phone or Terminal with soft keys is a fully functional keyset that meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral Many of the feature options which have been assigned during initial installation are provided on an extension station basis Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed In addition Coral features are subject to COS authorization and some features require a later Coral Main Software version For more information contact your system administrator This User Guide provides a full description of the capabilities and operation of the T207M T208M T207M NP T208M BL terminals The main section of this guide is organized according to the two distinct feature types Station Features and Attendant Features The appendices located at the end of this guide give basic explanations of special terms and operations used throughout the guide and are useful to consult for a fuller explanation of telephony terms NOTE T207M T208M T207M NP and T208M BL require Co
228. ture code when the cord was disconnected Operating the Phone 27 T207M T208M T207M NP T208M BL User Guide Using the Speakerphone or Headset Volume Adjustment Press the volume keyto increase or decrease the volume of the phone loudspeaker and handset While the volume is being changed the top line of the display shows the volume level Speaker volume levels range from a MIN unit value of 0 to a MAX unit value of 9 14dB range The Handset volume level ranges from a MIN unit value of 0 toa MAX unit value of 9 14dB range Speaker and Handset each has its own audio level and is independently influenced by volume buttons as follows e Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted This can also be done from idle e Speakerphone When conversing hands free the built in sensitive microphone is used to amplify your voice The system operates in such a way that the two connecting parties i e you and the far side cannot be heard simultaneously the stronger party is heard Press VOL to hear the far side more strongly press VOL to be heard more easily or to break in e Handset When conversing through the handset or headset receiver volume can be adjusted Operating the Phone 28 T207M T208M T207M NP T208M BL User Guide Volume Adjustment Ring Adjustment The phone ring volume can be changed from idle or by using the volume
229. tures are accessed by use of the context sensitive soft keys The features can also be operated by using their dial codes so that they may be programmed into the programmable keys Soft Key These are the soft key options that appear on the bottom line of the display area of your phone This column is arranged in alphabetical order In situations where there are two or three features one standard one attendant and one boss group e The attendant feature takes the format aXXX for example Tre and aTre where Tre is the standard feature and aTrc is the attendant feature e The boss group feature takes the format bXXX for example Fwd and bFwd where Fwd is the standard feature and bFwd is the boss group feature Source This is the route taken using the soft keys to reach this soft key message e Feat corresponds to the idle state or press and hold OK then choose Features e Call corresponds to the phone state during a call ongoing ringing etc Feature Code The feature code is the default code numbering plan that is used to operate the relevant feature using the dial pad The feature code can be used to pre program the phone DSS buttons with the specific feature When the soft key links to a sub menu e g pressing opens a list of forwarding options MENU is used to show that this is a multilevel menu See page 167 for instructions on how to program a feature into a programmable key by using its feature code Index S
230. ty is placed on hold so that you may converse privately with the second party After the consultation is concluded press or to return to the original call and disconnect from the consulted party NOTE Ifyou do not succeed in establishing the Consultation call your Transfer COS definition may not be set to use the Consultation Call function Consult your system administrator for details Transfer 3 Way Conference During a call you can use this feature to add another party to the call creating a 3 way Conference call l 2 3 4 During the call press or XFER Dial the third party dial number Wait for the third party to answer Press or CONF to connect all three parties If your COS definition is defined as ALL then you must press or CONF key again to establish the 3 way call or Press to release the third party and to return to the original call same as consultation call Station Telephony Features 203 T207M T208M T207M NP T208M BL User Guide Transfer Broker Consultation 3 Way Conference Call Other options after 3 way call is established e Press or XFER again to release the third party and continue conversing with the original party e Press the lit Src to converse privately with the first Source party that you connected to The third Destination party is put on hold while you converse and flashes e Press the lit to converse privately with the second Destination party that you connected to The sec
231. ueue on page 156 Transfer passes your call to another destination Pressing places the called party on hold Dial a number internal or external Disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 197 Auto Redial is used for outgoing calls only Use Auto Redial to have the system automatically redial the unanswered destination Further redial options are available after activation See Redial on page 179 Hold places the active call on hold See Hold on page 132 or MUTE Mute can be activated during a conversation to mute your side of the conversation handset headset and speakerphone When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 155 Elapsed Time toggle feature is used to view or cancel the call duration in HH MM SS format up to 13 hours 12 59 59 See Setup on page 238 Operating the Phone 45 T207M T208M T207M NP T208M BL User Guide Making External Calls Save Number is used to save the dial number of the called external destination The saved number can then be redialed by pressing from idle see Redial on page 179 NOTE The saved number will remain in memory until another number is saved by repeating the above Park Park y
232. umber routing access dial service private public library number last number redial code or saved number code 3 Dial the outside number 4 Press Enb The number will now automatically redial at timed intervals When the called party answers press the flashing SPKR key or lift the handset to enable conversation Once Auto Redial has been activated the following options appear in idle state after pressing ARal The features in the following table affect all numbers in the redial list To Press Display Message Feature Comments Key LED Cancel AUTO REDIAL Off Deletes all numbers in the redial list A LIST EMPTY confirmation tone is heard Freeze HOLD SET Flashing Ceases all automatic dialing Confirmation tone is heard Restart RstA HOLD REMOVED On Re enables dialing of the Frozen numbers release from SPKR freeze Add On Adds another external number to the redial list Press and to scroll through the redial list When the required number is found the Auto Redial features see table below can be directly activated for the selected number Press SPKR to exit Station Telephony Features Redial 180 T207M T208M T207M NP T208M BL User Guide To Press Display Message Feature Comments Key LED Select a saved Next REP DIAL nn On Selects the next or previous number in the redial list redial number tttt dddddddddd
233. uthorized user from idle to release a participant from an ongoing conference The feature does not allow the user to view the list of participants Releasing a single participant AR WN Press RisP Listen for the dial tone Dial the participant number or press the programmed DSS key Press no confirmation tone will be heard Press to exit The group operator can also release a participant from an ongoing conference provided that the operator is authorized to release Group Call participants in the COS Releasing a participant Group Call Operator l Press the preprogrammed RELEASE MEMBER DSS key during an established conference the corresponding DSS key is lit NOTE See page 167 for instructions on how to program a DSS key To program an RELEASE MEMBER key use feature code 1305 2 Press the member s preprogrammed DSS key NOTE You cannot manually dial the internal public private library number 3 The member is disconnected from the conference The member s DSS key is extinguished at the Group Operator s station 4 The member returns to Idle state Station Telephony Features 127 T207M T208M T207M NP T208M BL User Guide Group Calls Forced Release of a Participant Group Calls Forced Release of an Entire Group Call This feature allows an authorized user to release the entire group call from idle Releasing an entire Group Call Press RisG Listen for the dial tone Dial the access
234. vated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the or MUTE on off toggle switch a bullet appears to the left of and MUTE LED is lit red The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 155 Auto Redial is used to have the system automatically redial the unanswered destination Further redial options are available after activation see Redial on page 179 1 Press PO The system will now automatically redial at timed intervals 2 When the called party answers press the flashing SPKR key or lift the handset to enable conversation Elapsed Time not used during ringback Wait Calls Waiting is used to view the number of calls waiting for you See ACD and UCD Hunt Groups on page 59 Operating the Phone 42 T207M T208M T207M NP T208M BL User Guide Making External Calls Fish Flash on Trunk is used to send a signal through the system to trunk lines in order to operate certain types of features that are available on the second system The second system is a telephone switching center PABX or another Coral system This feature is also known as Calibrated Opening Num Number is used to briefly display the trunk dial number instead of the name Park Not used during ringback Stop Stop Dialing is no
235. vated will cause your station to answer an incoming call All conversations in the room can be heard A trunk call trapped in Auto Answer could lock up the trunk until released by the system Voice Page Auto Answer activates your phone to answer all incoming Voice Pages automatically via the speakerphone after a predetermined number of rings It is relevant only when is activated Press once to activate press again to deactivate When activated a bullet is displayed next to VPAA Voice Page Receive toggles the availability of your station to receive Voice Pages Press once to activate press again to deactivate When activated a bullet is displayed next to VPR Elapsed Time Display toggles the display of the time spent during an incoming or outgoing external or network call When activated from idle Elapsed Time makes the duration of a call automatically display 240 T207M T208M T207M NP T208M BL User Guide Coral Telephony Features whenever the call is established When activated during a call Elapsed Time displays duration of the current call The elapsed time is shown in HH MM SS format up to 13 hours 12 59 59 NOTE The system may be programmed with a limit on the duration of your external calls Once this limit is reached the call will be automatically disconnected From Idle Press once to activate press again to deactivate a bullet is displayed next to on the Setup screen and next to that is displayed whil
236. will always be routed to you from this group first 1 Press pLog 2 Dial the primary ACD group number 3 Choose Set to join the group or to leave the group 4 If you have not loaded your ACD four digit ID number the NO ID LOGIN message appears Load your ID number If this feature is activated a bullet appears next to pLog NOTE _ If no group is defined as primary or if log out is defined for the primary group then the first group you logged into previous page is defined as primary by system RIR Release Resume Press to temporarily leave all the ACD UCD groups of which you are a member Press again to rejoin your group s When released a bullet appears next to RR The top line will show RELEASED ALL when you leave your group s and RESUMED ALL when you rejoin You will be automatically released from all groups of which you are a member if you do not answer a call within a predetermined time defined system wide Release UCD is used to temporarily exit or rejoin the UCD group of which you are a member 1 Press rucD Dial your UCD Hunt group number 2 3 Press to exit or to rejoin 4 Listen for the confirmation tone NOTE You can preprogram a feature key for use as a toggle key To program a Release Resume UCD key use feature code 1991 followed by the specific UCD group number Station Telephony Features 61 T207M T208M T207M NP T208M BL User Guide ACD and UCD Hunt Groups WrpT Busy Wrap T
237. you to attempt another number Station Telephony Features 124 T207M T208M T207M NP T208M BL User Guide Group Calls Adding Participants by Group Operator Group Calls Submitting Request to Speak Members may be permitted to participate in a Group Call with the ability to speak and hear each other or in the Mute mode In case of a muted conference only a Group Call initiator has the right to speak The user defined as Group Operator can set his own station to the audible mode while connected to the conference and may grant the right to speak to other participants This feature allows you to request permission to speak from the Group Operator The request is submitted while your current conference is in progress without disturbing it Sending a request to speak to the group operator 1 Press the Speech Request DSS key or Xfer To program a Speech Request key use Help feature access code 1443 followed by the Group Operator dial number 2 Continue attending the current conference while watching the Speech Request key LED and the second line of the display 3 The TRX ON message indicates that you are given permission to speak 4 The TRX OFF message indicates that the permission to speak is taken away from you Station Telephony Features 125 T207M T208M T207M NP T208M BL User Guide Group Calls Submitting Request to Speak Group Calls Controlling Permission to Speak This function is relevant for Group Call
238. ystem administrator Appendix D ISDN Cause Numbers 264 T207M T208M T207M NP T208M BL User Guide Appendix E Troubleshooting Failure Messages The following failure messages may appear on your phone to indicate there is a connection error See the table below to determine the cause of the problem and the solution Failure Message Problem Solution Action Check Network Connection The keyset initialized but cannot connect to the network Check the connection to the LAN PC and then reboot CODEC MISMATCH Each phone operates a specific set of codecs that determines the compression rate at which the phone communicates with the Coral This message indicates that the compression rate of your phone has not been correctly defined in the Class of Service COS Notify your system administrator IP Address not Legal The static Self IP Address defined in the phone is invald Notify your system administrator No DNS server address The DNS Server IP Address was not provided by the DHCP Server There is no DNS Server defined in the phone Notify your system administrator No Net Mask There is no Subnet Mask configured in the phone Notify your system administrator NO PHYSICAL LINK Your phone is not connected to the network Check all wires connections hubs and switches to determine if any parts or components are unplugged or damaged Appendix E Troub

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