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USER MANUAL - SatellitePhoneStore.com

1. If there was an error establishing the connection the web interface and the display of the EXPLORER 300 show an error message Refer to the Troubleshooting Guide on page 134 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the EXPLORER 300 By default all devices connected to the Phone interface or the Bluetooth interface will ring when one of the mobile subscriber numbers is called Information of missed calls is stored in the call log of the EXPLORER 300 You can view the call log with the display menu system or the web interface See Calls menu on page 39 or Viewing the lists of calls on page 79 TT 98 123571 E Using a phone 55 Chapter 4 Using the interfaces Making a call to the EXPLORER 300 To make a call to a phone connected to the EXPLORER 300 dial 870 lt Mobile subscriber number gt TT 98 123571 E is the prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries Mobile subscriber number If the mobile subscriber numbers are available on the SIM card you can look them up using the display menu system or the web interface Display menu system Enter the menu system and select PROPERTIES gt MOBILE NUMBERS web interface If a computer is connected access the web interface select PROPERTIES and locate the Mobile subscriber numbers section For further informati
2. 150 Appendix A Technical specifications Serial number label The following label is placed on the EXPLORER 300 TT 3705A EXPLORER 300 S N XXXXXXXX P N 403705A Rev X Prod Year Week FCC ID ROJEXPLORER 300 IMEI XXXXXXXXXX This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause h l interference and 2 this device must accept any interference received including Sir interference that may cause undesired operation Tu iii Es Thrane hir a A S Denmark Xes are replaced by the relevant numbers for the specific terminal TT 98 123571 E 151 Appendix A Technical specifications Conformity CE R amp TTE FCC GMPCS The EXPLORER 300 is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in electronic copy on the next page Use of Bluetooth Thrane amp Thrane have sent notification to all countries in the EU for use of the Bluetooth interface Individual license may be required in some countries outside the EU and USA For use in the EU the following restrictions apply e France Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483 5 MHz e Italy Outdoor use outside own premises require general authorization This device complies with part 15 of the FCC Rules Operation is subject to the followin
3. Chapter 2 Getting started Inserting the SIM card The EXPLORER 300 is delivered with the battery separated from the terminal If the battery is already inserted remove it as described in Removing the battery on page 13 The SIM card is provided by your Airtime Provider Insert the SIM card as follows 1 Insert the SIM card into the SIM slot Make sure the SIM card is positioned as shown 2 Press gently until it clicks 3 Slide the lock to close the SIM slot Inserting the battery Do as follows 1 Insert the battery Make sure the battery is positioned correctly as shown 2 Press gently until it locks DB Before using the terminal the first time To ensure accurate information on the battery capacity you should fully charge then fully discharge the battery until the EXPLORER 300 closes down automatically and finally recharge the battery The EXPLORER 300 can be used during the discharging process but the remaining battery capacity may not be displayed correctly For information on how to recharge the battery see Recharging the battery on page 128 TT 98 123571 E 12 Removing the battery To remove the battery do as follows 1 Locate the slide lock at the bottom of the unit 2 Slide the lock aside to release the battery from the unit 3 Remove the battery TT 98 123571 E Chapter 2 Getting started Chapter 2 Getting started Removing the SIM card To remove the SIM card f
4. No streaming profiles defined Refresh Terminal properties The TERMINAL section of the Dashboard shows the following TT 98 123571 E Status The status of the EXPLORER 300 This field corresponds largely but not completely to the status information in the display Examples of status information are Ready Registering and Data active Pointing If you want to point the antenna click the link Go to pointing mode For further information see Pointing using web interface on page 75 Unit serial number The serial number of the total unit Software version The version of the software embedded in the EXPLORER 300 Local IP address The local IP address of the EXPLORER 300 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 300 This is a unique number that identifies your EXPLORER 300 The IMEI number is also printed on the serial number label at the back of the terminal MAC address of the EXPLORER 300 The Dashboard 13 Chapter 5 Using the web interface Managing calls and data sessions Start stop a Streaming session on the LAN interface DB Before starting a Streaming session make sure you have set up a Streaming Profile and activated it in the SETTINGS gt LAN window To start or stop a Streaming session click the relevant link under STREAMING PROFILES ON LAN For information on setup of the LAN interface see Configuring the LAN interface on page 92 For information on
5. PROPERTIES j o ADMINISTRATION HELPDESK z SITE MAP j io j lo i EE o z j io j co i EE io lo z j io j ico j o Delete all entries in phone book Pa C a TT 98 123571 E Using the phone book 76 Chapter 5 Using the web interface The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book is divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the EXPLORER 300 you can use this number instead of dialing the entire phone number Simply dial 0 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 03 Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and numbe
6. See Options and accessories on page 130 for information on type number Note 4 The EXPLORER 300 is not suited for permanent outdoor installation Do as follows 1 Mount the EXPLORER 300 on a pole or a wall for example using the Pole mount kit A size M6 thread fits into the mounting bush in the back of the EXPLORER 300 2 Start up the EXPLORER 300 and point the antenna as described in Pointing the antenna on page 21 3 Accept the signal strength by pressing OK on the EXPLORER 300 keypad 4 Fasten the EXPLORER 300 in the pointed position You only have to point the antenna once when you mount it Using a computer connected to the EXPLORER 300 you can set up the EXPLORER 300 to skip pointing at power up Refer to Pointing at power up on page 86 TT 98 123571 E 26 Chapter 2 Getting started Making the first call Introduction After connecting cables entering the PIN and pointing the antenna you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call with the EXPLORER 300 on page 55 Making a call from the EXPLORER 300 Your phone must be connected to the relevant interface For further information see e Standard phone Before connecting to the Phone interface on page 52 e Bluetooth handset Pairing devices in which you can enter a passkey on page 51 To make a call from a phone connected to t
7. the EXPLORER 300 to be For information on degraded or halted temperature limits see General specifications on page 143 01100 to Data rate High ambient temperature Move the EXPLORER 300 to 01109 reduction due is causing the performance a cooler location to high of the EXPLORER 300 to be For information on temperature degraded or halted temperature limits see General specifications on page 143 01200 to Battery Level The battery is running out Recharge the battery or 01209 Low of power replace it with a new one 01300 to No GPS Fix The GPS receiver has not Make sure the view to the 01309 yet achieved position fix GPS satellites is not blocked To help the EXPLORER 300 obtain GPS fix it should be placed flat on a surface pointing straight upwards with a clear view to as much of the sky as possible Note that in some cases it may take up to 10 minutes to obtain GPS fix TT 98 123571 E 139 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 01400to Satellite The EXPLORER 300 no Make sure the 01409 Signal Lost longer receives a signal EXPLORER 300 has a clear from the satellite view to the satellite Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength 01500to SIM Card No SIM card is detected in Insert SIM card 01509 Missing the SIM slot If the SIM card
8. Appendix A Technical specifications In this appendix This appendix contains technical specifications for the EXPLORER 300 and information on Conformity General specifications The EXPLORER 300 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network Item Specification Type EXPLORER 300 BGAN Class 3 Terminal Max data rate Downlink 384 kbps shared Uplink 240 kbps shared Streaming IP 32 64 kbps Physical dimensions Weight including Battery Environmental conditions Operating temperature Powered by external DC Powered from battery Storage temperature Without battery With battery Relative humidity Water amp Dust Max wind load 168 mm x 217 mm x 52 mm 6 6 x 8 5 x 2 0 1 4 kg 3 1 lbs 25 C to 55 C 13 F to 131 F 0 C to 55 C 32 F to 131 F 40 C to 80 C 40 F to 176 F 20 C to 60 C 4 F to 140 F 95 non condensing at 40 C 104 F IP 54 dust and spray proof in all directions 18 m s or 59 ft s Operational Robustness 0 5 m 1 64 ft drop on concrete Operational 95 survival Supported web browsers Other browsers may be supported as well but only these have been tested Microsoft Internet Explorer 6 0 Mozilla Firefox 1 0 Apple Safari 2 0 a Performance depends on a wide range of factors and actual usage TT 98 123571 E 143 Ap
9. If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 116 TT 98 123571 E 136 Chapter 6 Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs The EXPLORER 300 has different means of status signaling to help you find the cause of a problem e Indicators The function of the light indicators next to the display is described in Light indicators on page 8 BT am READY ae 4 e Alarm messages e Log files Alarm messages and log files are described in the following sections Alarm messages Display of alarm messages The EXPLORER 300 can detect errors during POST Power On Self Test or CM Continuous Monitoring When the EXPLORER 300 detects an error that requires your action it issues an alarm When alarms are issued in your EXPLORER 300 the display indicates the number of new alarms and the red message indicator is flashing 1 ALARM PENDING Sg ee You now have the following options e Press C to ignore the alarm message and continue from where you were before the alarm was issued e Press OK to enter the alarm list showing all active alarms The alarms are listed with the
10. Setting the display contrast To adjust the contrast of the display do as follows 1 Select SETTINGS gt DISPLAY gt CONTRAST 2 Select one of the following e AUTOMATIC to let the EXPLORER 300 automatically adjust the contrast according to the temperature The contrast of the display is affected by the temperature The EXPLORER 300 can automatically adjust the contrast so that the display looks the same regardless of changes in the temperature e SET LEVEL to set the contrast manually 1 to 7 TT 98 123571 E 40 Chapter 3 Using the display and keypad Turning audio indicators on or off The EXPLORER 300 has audio indicators to indicate an event You can turn each of these audio indicators on or off 1 Select SETTINGS gt AUDIO INDICATOR 2 Select one of the following e POINTING a sound to indicate the signal level during pointing e MESSAGES a sound to indicate that a message has arrived ALARM a sound to indicate that an alarm is present 3 Select ON or OFF to enable or disable the selected audio indicator Enabling or disabling interfaces Each interface can be disabled to minimize the power consumption Specially if the EXPLORER 300 is battery powered it is a good idea to disable unused interfaces DZ Your user permissions may not allow access to all interfaces Blocked interfaces are greyed out Do as follows 1 Select SETTINGS gt INTERFACES 2 Select one of the following interfaces e PHO
11. even though the services are not available in the EXPLORER 300 It may be necessary to change some 3 1 kHz audio or Data settings if they are blocking for some of the Standard voice settings Setting up the interfaces 101 Chapter 5 Using the web interface Call forwarding You can forward incoming calls to another phone number Do as follows 1 Select SETTINGS gt Phone gt Call forward from the left navigation pane Thrane amp Thrane BATTERY a SIGNAL 0000000 on BT DASHBOARD Read current settings ok PHONE BOOK MESSAGES STANDARD YOICE CALLS Forward all calls Enabled SETTINGS Forward when busy Enabled 004539558800 LAN Forward if not reachable Enabled 0045239558800 Bluetooth Forward if no reply I Enabled 0045239558800 when unanswered in PANIES phong 3 1 KHZ AUDIO Call forward Forward all calls Denabled SS Call barring Forward when busy Cenbled CS Call waiting line identification Forward if not reachable Enabled Closed user group Forward if no reply I Enabled when unanswered in 20 sec Common DATA Language Forward all calls I Enabled PROPERTIES Forward when busy I Enabled ADMINISTRATION y Forward if not reachable enabled ssS S HELPDESK Forward if no reply I Enabled when unanswered in 20 Sec SITE MAP Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward
12. see Enabling or disabling an interface on page 50 TT 98 123571 E Chapter 1 Introduction Your EXPLORER 300 terminal Overview The EXPLORER 300 is a compact unit comprising antenna compass display and keypad allin one unit Display and keypad Antenna Compass Display and keypad The EXPLORER 300 has a display and a keypad for displaying status and for setting up the EXPLORER 300 Power indicator Message indicator BT f amp g READY E Seay pe fox Display Power button Keypad For information on how to use the keypad and display and for an overview of the display menu system see Using the display and keypad on page 31 TT 98 123571 E 7 Light indicators Chapter 1 Introduction The EXPLORER 300 has two light indicators next to the display a green power indicator and a red message indicator Green Power indicator The function of the green Power indicator to the left of the display is as follows Behavior of green indicator Meaning Short flash every 2 seconds The EXPLORER 300 is on Steady light The battery is charging Flashing rapidly A charging error has occurred For further information refer to the Troubleshooting Guide on page 131 Off No power or Stealth mode Red Message indicator The function of the red Message indicator is as follows Behavior of red indicator Meaning Flashing An alarm
13. 11 Click Next twice 12 Click Finish When you connect to the Bluetooth interface using dial up you must open this dial up connection to access the Internet or the web interface To open the dial up connection in Windows XP select Connect To from the Start menu select your dial up connection and click Dial When the connection is established you can access the Internet as usual TT 98 123571 E Using a computer 66 Chapter 4 Using the interfaces Additional interfaces Using the EXPLORER Bluetooth Handset charger Before connecting to the EXPLORER Bluetooth Handset charger interface If you are using an EXPLORER Bluetooth Handset you can recharge the handset using the DC charger interface of the EXPLORER 300 Use the charger cable supplied with the EXPLORER Bluetooth Handset For specifications on the charger interface see EXPLORER Bluetooth Handset charger interface on page 150 Connecting to the EXPLORER Bluetooth Handset charger interface Do as follows 1 Connect the EXPLORER 300 to power either using the AC DC adapter connected to a 100 240 V AC electrical outlet or the Car charger cable connected to the cigarette lighter socket 12 V DC in a car The Bluetooth handset charger cannot recharge the Bluetooth handset from the EXPLORER 300 battery The EXPLORER 300 must be connected to external power 2 Connect the Bluetooth charger cable to the charging connector on the EXPLORER 300 The charging c
14. 3 Click Properties 4 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 2 x General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Use the following IP address IP address Ls a Subnet mask ees Default gateway fe aos Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Altemate DNS server Advanced TT 98 123571 E Using a computer 62 Chapter 4 Using the interfaces Connecting to the LAN interface This section does not describe configuration of the LAN interface For information on configuration see Configuring the LAN interface on page 92 To connect to the LAN interface do as follows 1 Connect the LAN cable to the network interface of your computer A suitable cable is provided with your EXPLORER 300 2 Connect the other end of the cable to the LAN connector on the EXPLORER 300 3 Power up the EXPLORER 300 and point the antenna as described in Pointing the antenna on page 21 After pointing the connection is automatically established By default the connection is a Standard data connection 4 Check the connection e g by
15. 300 is the smallest and most compact BGAN terminal in the EXPLORER family It is a broadband mobile terminal with integrated antenna providing high speed data and voice communication via satellite through the Broadband Global Area Network BGAN Just plug in a phone laptop or PDA or use the Bluetooth interface point the antenna towards the BGAN satellite and you are online The flat light weight design of the EXPLORER 300 makes it easy to carry e g in the front pocket of a laptop bag Applications include e Internet browsing e E mail e Phone services e Large file transfers e Video conferencing and Streaming e VPN Virtual Private Network access to corporate servers In this chapter This chapter gives an overview of the BGAN system and services and introduces the EXPLORER 300 It also gives an overview of the physical unit and its features and functions TT 98 123571 E 1 Chapter 1 Introduction The BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system ten wr
16. 34 Navigating the display and keypad cccsccssesseesccsssesseseccseceseseseeseeeseeseeeeeennes 35 vi Chapter 4 TT 98 123571 E Contents TPG TMA seen E buns vaptieenonsehewtateninre 36 Messages MenU suisti e A R Aa R EEES 37 Connect meni esane e a E Eaa EE E ERER 38 Calls mMen sasssa yong a a a ea aai 39 Settings MENU isisisi aa aaa a Ea E EAR a aE ERRE 40 Properties Menu ssas ose cc ts cticticsey dca espre era eE a EEE aAa aA Ea EATE EEES 43 Help desk srira ae E E A E EEEE 45 Dynamic information in the display cscsccessssssssccseceseceeeceeecseeesesseeseeseeeeeeeees 46 What s NeXt porsies Eerie aeanoea ph EE R anette lac aca Stee late 47 Using the interfaces Inthis chapter ecnairc o Aee a AE 48 General css ee 48 Tools f r setup and USE viiese ensa aaa a a EKRE ie 48 Servicesand TET ACES cases ceccrtcerbs cceece coee scons Erenn nEn ENE EERU REE EE CATERER 49 Enabling or disabling an interface nsssesessessessesessesseseesesseseesesresesseseesrssesresessese 50 Bluetooth pairing sexcassssssccacdccncdeasasniccesinacancandeataanpaciaedonnacaiatbabegncacainndiateaaaanaasaaeds 51 Whatis paing wcsesssncsacsseusrwoeedetnensnaanaaeubtedecuusunulatasndedanuesntebalaunasandusanasaatabnaaseaiys 51 Pairing devices in which you can enter a passkey cssecceesssecceeeeeseeeeeeeeeeeees 51 Using a phone o oeeeeeeossesessesesesessssesessesesessssesessssesesesessesessesesesessesesrssesesesees 52 C nnec
17. 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 135 For information on how to make and receive calls see Making or receiving a phone call with the EXPLORER 300 on page 55 TT 98 123571 E Using a phone 53 Chapter 4 Using the interfaces Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER 300 you can use it to enter the PIN at start up as an alternative to the keypad Do as follows Dial the PIN the same way you would dial a phone number e For an analog phone Pick up the phone When the EXPLORER 300 is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by e For a Bluetooth handset Dial lt PIN gt and press off hook key When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number Wrong PIN If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was wrong Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook ke
18. Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4 Click Apply Log handling 1 2 TT 98 123571 E The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 79 From the left navigation pane in the ADMINISTRATION window select Log Handling To clear the Call log click OK next to Clear call log To clear the total counters click OK next to Clear total counter This will reset the Time connected counters on the Calls page Administration 118 Chapter 5 Using the web interface Using Profiles What is a Profile A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission If no Traffic Flow Template TFT is defined the Primary Profile for an interface is used for all traffic on that interface See What is a Traffic Flow Templ
19. CALLS 2 Select one of the following e MISSED to see a list of incoming calls that were not answered e RECEIVED to see a list of incoming calls that were answered e OUTGOING to see a list of outgoing calls or data sessions DZ Local calls are not registered 3 Select a call from the list to see details such as time date and phone number If there was an error the call log shows the cause of the error when possible When there are more than 100 calls in the list the oldest calls are automatically deleted to make room for new calls If you need to preserve the call log you can export it to a file using the built in web interface For further information see Exporting the call log on page 78 TT 98 123571 E 39 Chapter 3 Using the display and keypad Settings menu Point now CZAD This function will interrupt any ongoing calls or sessions If you need to repoint the antenna select SETTINGS gt POINT NOW This will bring you to the Pointing screen described in Pointing the antenna towards the satellite on page 23 Setting the display backlight To adjust the backlight of the display do as follows 1 Select SETTINGS gt DISPLAY gt BACKLIGHT 2 Select one of the following e ON to have constant backlight e OFF to turn the backlight off TIMED to set how long the light should be on after the last key was pressed 2 5 10 30 or 60 seconds e SET LEVEL to set the level of backlight 1 to 7
20. If you want to set up a Streaming connection select a Streaming Profile when setting up your data interface See the Configuring section for your interface in Chapter 5 Using the web interface Before starting a Streaming session on the LAN interface make sure you have set up the Streaming Profile for the LAN interface To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 Select DASHBOARD from the left navigation pane 3 Atthe bottom of the page click the Start or Stop link of the relevant Streaming Profile gt When running a Streaming session you are charged for the time you are connected A started Streaming session will stay active until you stop it TT 98 123571 E Using a computer 61 Chapter 4 Using the interfaces Using the LAN interface Before connecting to the LAN interface To connect to the LAN Local Area Network interface use a shielded cable mounted with an RJ 45 connector The LAN interface is configured as MDI X This means that you should use a straight cable For specifications refer to LAN interface on page 147 For the LAN interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 Select Connect To gt Show All Connections from the Start menu 2 Double click Local Area Connection
21. N 0 e The Azimuth is the horizontal rotation angle relative to North moving clockwise W 270 E 90 S 180 TT 98 123571 E 21 Chapter 2 Getting started e The Elevation is the vertical rotation angle relative to horizontal This means that an Elevation of 0 corresponds to the EXPLORER 300 being in an upright position pointing towards the horizon Front of antenna The compass has 7 lines dividing the Elevation scale into 6 spaces The space between two lines corresponds to 15 The Elevation is measured where the lines meet This compass shows an Elevation of 30 2 spaces up from the first line and an Azimuth of 270 antenna pointing towards West DB The above explanation assumes that the compass shows the exact orientation Please take into consideration the possible deviation and variation that can occur e g because of the geographical location or the presence of magnetic objects Required signal strength As a rule of thumb the signal strength should typically be 41 dBHz or more for the EXPLORER 300 to be able to establish a call or data session However the required signal strength can vary depending on a number of factors such as weather conditions and location Do not block the antenna signal with your hands When pointing the antenna do not touch the front of the antenna module For your safety always maintain a distance of minimum 60 cm from the front face of the antenna Also if yo
22. USA China Thrane amp Thrane Inc Thrane amp Thrane Shanghai 509 Viking Drive Suites K Land M Representative Office Virginia Beach VA 23452 28 Pufa Tower USA 588 Pudong Rd S Pu Dong 200120 Shanghai T 1 757 463 9557 F 1 757 463 9581 P R China T 86 21 68 87 87 80 F 86 21 68 87 7112 TT 98 123571 E ii Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assume no liability for the customer s failure to comply with these requirements Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Do not service alone Do not attempt internal service or adjustments un
23. a passkey This section describes how to pair devices in which you can enter a passkey DZ The method for pairing devices may vary depending on your Bluetooth device Consult your Bluetooth device documentation for information For information on pairing devices with a fixed passkey from your EXPLORER 300 see Pairing Bluetooth devices from the web interface on page 97 The following procedure presupposes that the EXPLORER 300 is configured to be visible to other Bluetooth devices and that the Bluetooth interface is turned on For information on configuration see Configuring the Bluetooth interface on page 95 Do as follows to pair the devices l Start up the EXPLORER 300 For further information see Getting started on page 11 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 300 On your Bluetooth device search for new devices and select the EXPLORER 300 when it is found The default Bluetooth name of the EXPLORER 300 is EXPLORER 300 If there is more than one EXPLORER 300 in the list you can use the MAC address to locate the correct one To see the MAC address of your EXPLORER 300 enter the display menu system and select PROPERTIES gt TERMINAL gt HARDWARE gt MAC On your Bluetooth device enter the passkey of your EXPLORER 300 The default passkey is the serial number of your EXPLORER 300 To see the serial number look at the label on the back of your EXPLORER 300 or enter the menu
24. antenna 149 Bluetooth handset charging interface 150 Bluetooth interface 148 Ethernet interface 147 general 143 LAN interface 147 Phone interface 146 Power 145 SIM card 145 Standard data 61 activating 38 74 automatic activation 93 start up options 18 status methods for signaling 137 viewing 47 73 stealth mode activating 35 enabling 41 88 Streaming data 61 activating 38 61 defining Profiles for 119 supplementary services setting up 101 supported 4 using 58 support contact information 127 telephone interface connecting 52 specifications 146 total usage viewing 74 78 Traffic Flow Templates 122 troubleshooting guide 131 type number of EXPLORER 300 terminal ii 168 typography used in this manual v U unpairing Bluetooth devices 99 uploading software 111 usage counter 74 78 clearing 118 user permissions in web interface setting up 124 V version hardware 44 73 110 software 44 73 110 voice mail number viewing 44 85 wW waiting calls 104 web interface accessing 68 browser settings 69 definition 68 navigating 71 TT 98 123571 E Index 169
25. call barring or call waiting settings from being activated 4 rf BEOS Uf nee 2 Select Enabled next to the situation s in which you want to forward incoming calls 3 Next to the enabled items type in the phone number you want to forward the call to 4 If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 5 Click Apply TT 98 123571 E Setting up the interfaces 102 Call barring You Chapter 5 Using the web interface can bar incoming and or outgoing calls to and from the EXPLORER 300 Do as follows 1 TT 98 123571 E Select SETTINGS gt Phone gt Call barring from the left navigation pane Thrane amp Thrane BATTERY SIGNAL D000000 Sh BT DASHBOARD Read current settings ok PHONE BOOK STANDARD OICE MESSAGES CALLS I7 Bar all outgoing calls SETTINGS IV Bar outgoing international calls except to home country LAN Bar all incoming calls Bluetooth a Bar all incoming calls when roaming outside the home country Erans 3 1 KHZ AUDIO Call forward A Bar all outgoing calls Call barring Pai Bar outgoing international calls except to home country Call waiting Oo m Bar all incoming calls Line identification Closed user group I7 Bar all incoming calls when roaming outside the home country Common DATA Lan
26. distributors DMZ The list of distributors is located on the EXPLORER 300 CD ROM delivered with your EXPLORER 300 so it may not always be up to date An updated list is available on Thrane amp Thrane s web site www thrane com Click Land Mobile and select Distributors from the top menu bar TT 98 123571 E 127 Chapter 6 Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER 300 select PROPERTIES in the web interface or in the display menus and see Software information Uploading software using the web interface You can upload software from the PROPERTIES gt Upload window in the web interface If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page Ill Maintenance Normal use of the battery It is recommended not to partially charge discharge the battery several times in a row Partial charging discharging affects the accuracy of the capacity measurement Never leave the battery fully discharged for a longer period of time If the battery is not to be used for a shorter period of time 1 month charge the battery to minimum 20 to 30 and remove it from the EXPLORER 300 If the Battery is stored for more than a month see Storage at the end of this section Recharging the battery To rec
27. e To emphasize words Example Do not touch the antenna front during pointing e To indicate what the user should select in the user interface Example Select Settings gt Bluetooth and click Enabled Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used for the following purposes e To indicate text appearing in the display Example the Main screen shows READY e To indicate low level commands such as AT commands Example In your terminal program type ATD TT 98 123571 E v Chapter 1 Chapter 2 Chapter 3 TT 98 123571 E Contents Safety SUMMING siessen seki E EEE aSa ET OaD are iii Antenna safety instructions 0 ccccscssessccsseeceeecesecesecesceseeseeeaeeseceseceeecaeeees iv About this manual spcesecscssiacchiscesasaneveacasasncatonnen thadeshshcvses sanseheusbaavhessaseasiaunbietennnoete V Introduction Welcome eer E ousnnees pode oreeaeeeecdeees 1 TENTS chapter seiiet iiien E REEN ARK 1 The BGAN systemi seee a E renee 2 The BGAN SIC ES orosei ss onnnoeors ciasna nanne aai a a aE 4 Features and interfaces of the EXPLORER 300 ccssccssssssecsscssesssesseesseessseeseeesseess 5 Your EXPLORER 300 terminal cc scccsssesscssscssecssecssesssesssesseessecsssesseesseeseeeseesseesasens 7 Matrix of services and communication interfaces eceecesecseeseeceeeceseesseeeeeee
28. follows 1 Select Settings gt Phone gt Closed user group from the left navigation pane Thrane amp Thrane BATTERY an SIGNAL HOO0000 ae BI GROUPS DASHBOARD x Group index Active Group no PHONE BOOK 0 C MESSAGES 1 CALLS SETTINGS 2 LAN Bluetooth Phone Call forward Call barring Call waiting Line identification 8 je i le je je ier le Closed user group 9 Common 10 O Subscribed Language SETTINGS FOR ACTIVE CLOSED USER GROUP PROPERTIES These settings are not used for subscribed closed user group ADMINISTRATION O Outgoing Access I Preferential HELPDESK Apply Cancel SITE MAP oone OSS O T neS gt A 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used TT 98 123571 E Setting up the interfaces 106 Chapter 5 Using the web interface 5 Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used 6 Click Apply TT 98 123571 E Setting up the interfaces 107 Chapter 5 Using t
29. have collected your voice mail e To hear your voice mail call the voice mail service number provided by your Airtime Provider To see the voice mail service number select PROPERTIES gt VOICE MATL NUMBER When alarms are issued in your EXPLORER 300 the display indicates the number of new alarms and the red message indicator is flashing 1 ALARM PENDING ga ee To view currently active alarms press OK To ignore and continue press C See also e Display of alarm messages on page 137 e Alarm log on page 142 e List of alarms on page 138 TT 98 123571 E 46 Status information Chapter 3 Using the display and keypad Status information in the display is normally shown in the lower line of the Main screen Examples of status information are R Displaying ongoing transmission EADY RE iG STE R NG and DATA The display shows information on type and duration MB for calls and data sessions in progress e A64K Streaming session is displayed as 64K followed by the duration e a CS callis displayed as CALL followed by the duration and e Background data is displayed as DATA followed by MB Two lines are available in the display If more than two calls or sessions are active display of Streaming data has the highest priority then CS calls and then Background data Within these categories the oldest calls data sessions have the highest priority WARNING
30. interface on page 92 3 Select START or STOP and confirm WEW When running a Streaming session you are charged for the time you are connected An active Streaming session will stay active until you stop it You can also start stop Streaming sessions using the web interface For further information see Setting up and activating a Streaming connection on page 61 Starting or stopping a Standard data session When the Primary Profile selected for the LAN interface uses Standard data the default behavior of the EXPLORER 300 is to start Standard data automatically as soon as the EXPLORER 300 is online and the LAN cable is connected To change this behavior you can disable automatic activation of the Primary Profile using the web interface See Configuring the LAN interface on page 92 When automatic activation is disabled you can manually start stop a Standard data session using the web interface or the display menu system To start or stop a Standard data session using the display menus do as follows 1 Select CONNECT 2 Select the Standard Profile you want to start or stop The list only shows Profiles that have been selected for the LAN interface TT 98 123571 E 38 Chapter 3 Using the display and keypad For information on how to set up the LAN interface see Configuring the LAN interface on page 92 3 Select START or STOP and confirm Calls menu To see a list of calls and data sessions do as follows 1 Select
31. is already inserted try removing and reinserting it 01600 to SOS Calls Only The SIM card is not Enter the PIN and wait for 01609 accepted by the network network approval If the Only emergency calls are problem persists contact allowed your Airtime Provider 01700 to Registration The EXPLORER 300 has not Ifthe problem persists 01709 For Voice yet been allowed to register contact your Airtime Failed for voice services Circuit Provider Switched 01800 to Registration The EXPLORER 300 has not Ifthe problem persists 01809 For Data yet been allowed register contact your Airtime Failed for data services Packet Provider Switched 01900 to Temperature The temperature is too low If charging is needed move 01909 Too Low For for the battery charger to the EXPLORER 300 to a Charging operate warmer location The temperature must be above 0 C 32 F for the battery charger to operate 02000to Satellite The signal from the satellite Check the line of sight to 02009 Signal Weak is weak the satellite Be aware that window glass may reduce the signal level Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength TT 98 123571 E 140 Chapter 6 Maintenance and troubleshooting TT 98 123571 E ID Alarm Text Explanation Remedy 02100 to Ciphering Off The network has tu
32. is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied 8 If you selected Yes in step 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous 9 Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets 10 In the Transfer delay ms row type in the delay in ms This is the delay from data is received in the EXPLORER 300 until it arrives at the receiving end 11 In the Traffic handling priority row select from the drop down list which priority this connection should have 12 Click Apply The new Profile is now added and can be selected from the lists of primary and secondary Profiles when you set up your interfaces TT 98 123571 E Administration 121 Chapter 5 Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template A Traffic Flow Template TFT is a packet filter list allowing the Core network and the EXPLORER 300 to classify packets received from the external
33. kilobits per second Local Area Network A system that links together electronic office equipment such as computers and word processors and forms a network within an office or building LaunchPad is a PC application used to control terminals in the BGAN system LaunchPad is provided on the Inmarsat CD ROM supplied with your EXPLORER 300 Use of the LaunchPad is described in the user guide on the CD ROM Media Access Control address A hardware address that uniquely identifies each node of a network Medium Dependent Interface An MDI X for MDI crossover is a version of MDI that enables connection between like devices MDI ports connect to MDI X ports via straight through cabling MDI to MDI and MDIX to MDIX connections use crossover cabling Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations 162 NC Pairing Passkey PCB PDA PDP PIN PUK RSSI SAS SDU SIM Streaming TT 98 123571 E Glossary Not Connected Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate The two devices exchange passkeys and join what is called a trusted pair In a trusted pair the two devices automatically accept communication with each other A unique code or password used when pairing Bluetooth devices Pri
34. manual on the Inmarsat CD ROM Additionally it is possible to control the EXPLORER 300 using AT Commands Refer to Appendix B AT commands Antenna The white part of the EXPLORER 300 is the antenna module The antenna module comprises a GPS Global Positioning System antenna a BGAN antenna and a Bluetooth antenna Compass The EXPLORER 300 also provides a compass to help positioning the antenna For further information on how to use the compass see Pointing the antenna on page 21 Battery The EXPLORER 300 comes with a rechargeable battery which is easily inserted The battery is automatically recharged when power is applied to the EXPLORER 300 Steady green light indicates that the battery is charging SIM card The SIM Subscriber Identity Module card used for the EXPLORER 300 is a standard SIM card which is acquired from the Airtime Provider The EXPLORER 300 requires a SIM card to go online and to access the settings of the EXPLORER 300 Without a SIM card you can only see the Main screen of the display system showing battery status etc Using the web interface you can view the properties of the EXPLORER 300 and upload software without inserting a SIM card Upload of software however requires an Administrator user name and password TT 98 123571 E 9 SIM lock Chapter 1 Introduction The supplier may SIM lock the EXPLORER 300 to a specific provider For further information contact your supplier Matrix of service
35. on page 54 or Entering the SIM PIN in the web interface on page 72 TT 98 123571 E 20 Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long OAA If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Pointing the antenna The importance of pointing In order to obtain the best possible signal at the lowest es possible cost it is important that the EXPLORER 300 antenna is pointed correctly towards the satellite The antenna must have a clear line of sight to the satellite without any obstacles blocking the signal and the pointing direction of the antenna should be as accurate as possible UAA Incorrect pointing may result in poor quality of the signal and in some cases retransmission may be necessary This could mean you will be paying more than necessary for your transmission The next sections describe how to point the antenna for the best possible signal Pointing data If the position of the satellite in relation to the EXPLORER 300 is known you can use the compass to roughly point the antenna in the right direction If you know the Azimuth and the Elevation you can use this data to adjust the antenna
36. router using the built in NAT for making the necessary address translations This mode protects the connected computer from being accessed by other computers on the Internet and is the preferred mode e Select Modem mode if the EXPLORER 300 should act as a modem resulting in a direct Internet connection without the address protection of NAT For both modes you may only connect one computer to the LAN port 4 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address TT 98 123571 E Setting up the interfaces 92 Chapter 5 Using the web interface This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the LAN connection 5 Under IP Header compression select Enabled or Disabled For information on this setting see Header compression on page 90 6 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting a common APN on page 108 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined T
37. see Received messages on page 46 Opening or deleting received SMS messages To delete all messages go to the bottom of the list of messages and select DELETE ALL To open or delete one message do as follows 1 Inthe MESSAGES list select the message you want to open or delete and press OK 2 Then select one of the following e OPEN to open the selected message The display shows the time and the message contents Use A and to scroll through the message and details DELETE to delete the selected message TT 98 123571 E 37 Chapter 3 Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu and can be started and stopped using the keypad Streaming Profiles are Profiles where the Traffic Class is set to Streaming in the Profiles window of the web interface For information on Profiles see Using Profiles on page 119 For information on Streaming see Standard or Streaming data on page 61 Starting or stopping a Streaming session To start or stop a Streaming session using the LAN interface do as follows 1 Select CONNECT 2 Select the Streaming Profile you want to start or stop The list only shows Profiles that have been selected for the LAN interface For information on how to set up the LAN interface see Configuring the LAN
38. starting your Internet Browser If connection fails check that the interface is enabled in the EXPLORER 300 If the LAN icon is not present in the display Main screen and in the Dashboard in the web interface the interface is disabled See Enabling or disabling an interface on page 50 If connection still fails refer to the Troubleshooting Guide on page 135 TT 98 123571 E Using a computer 63 Chapter 4 Using the interfaces Using a computer with Bluetooth Before connecting a computer to the Bluetooth interface The EXPLORER 300 supports various Bluetooth profiles Remember to activate install the profile s you are going to use on your computer For a list of supported Bluetooth profiles see Bluetooth interface on page 148 The computer should be placed within a maximum distance of 25 m from the EXPLORER 300 Note that this is the maximum distance in open air the actual maximum distance may be shorter depending on the environment In an office environment you should be able to establish a connection to the adjoining room ct The procedure may vary depending on the Bluetooth interface in your computer Consult your Bluetooth manual for details If the two devices have not been connected before you need to pair the devices For further information see the section Bluetooth pairing on page 51 Connecting a computer to the Bluetooth interface This section does not describe configuration of the Bluetooth interface For informatio
39. 0 position is unknown should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 300 has obtained GPS fix you can point the antenna towards the BGAN satellite To see the GPS status enter the menu system and select PROPERTIES gt GPS STATUS The display shows The BGAN network is only EMERGENCY available for emergency ONLY calls The reason may be one of the following 1 Your Airtime subscription 1 Check your subscription with the has expired Airtime Provider 2 You are using the wrong 2 Check that your SIM card is valid for SIM card communication on the BGAN network The display shows The EXPLORER 300 cannot Check that your SIM card is valid for NOT register on the BGAN communication on the BGAN network REGISTERED network Check your subscription with the Airtime Provider TT 98 123571 E 132 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The EXPLORER 300 cannot obtain its position using GPS There is no GPS signal or the signal is weak If the EXPLORER 300 has not been used recently within the same location it can take up to 10 minutes to obtain the GPS position Check the GPS status in the display or the web interface To help the EXPLORER 300 obtain GPS fix it should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as p
40. 00 again to make a connection TT 98 123571 E Setting up the interfaces 99 Chapter 5 Using the web interface Configuring the Phone interface Do as follows 1 TT 98 123571 E Select SETTINGS gt Phone from the left navigation pane Thrane amp Thrane BATTERY SIGNAL 0000000 ae BT INTERFACE STATUS DASHBOARD Phone interface Enabled Disabled PHONE BOOK Incoming calls M Standard MESSAGES CALLS Apply Cancel SETTINGS LAN Bluetooth Phone Call forward Call barring Call waiting Line identification Closed user group a lone OSS O eS Select Enabled or Disabled to enable disable the Phone interface Check Standard if you want to be able to receive calls through the Phone interface Only calls with Standard call type are accepted Click Apply Setting up the interfaces 100 Chapter 5 Using the web interface Setting up call services Overview DBD The EXPLORER 300 must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group DZ In the core network some active call service settings may prevent others from being TT 98 123571 E activated This is the reason why the 3 1 kHz Audio and Data fields are present in these windows
41. 1 E 19 Chapter 2 Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER 300 unless the use of PINs is disabled e g from the BGAN LaunchPad The first time you are asked for a PIN you can choose to cancel press C If you cancel you are asked again after pointing is completed At that point you must enter the PIN to be able to continue Entering the PIN D If you want a different language in the display or in the web interface you may change the language after entering the PIN For further information see Selecting the language on page 42 To enter the PIN using the display and keypad do as follows l When you are asked for a PIN press OK Press A or W a number of times until the first digit is correct 4 Sg a ae ENTER PIN Press OK to go to the next digit ENTER PIN When OK is pressed the previous digit is _ indicated bya ar ayy ee To correct an entered digit press C to go back and use the A and W buttons again After entering the last digit with OK press OK again to apply the PIN DB At this point the EXPLORER 300 may make a sound This sound is used for pointing the antenna To toggle the pointing sound on off press A or V For further information see Using the display and keypad on page 31 You can enter the PIN using a phone or computer connected to the EXPLORER 300 For further information see Entering the SIM PIN using a phone
42. 3571 E 155 Appendix B AT commands Command Function AT CBC Battery charge AT CBST Select bearer service type AT CCFC Call forwarding number and conditions AT CCLK Clock AT CCUG Closed user group AT CCWA Call waiting AT CCWE Call meter maximum event AT CDIP Called line identification presentation AT CEER Extended error report AT CECS Fast call setup conditions AT CFUN Set phone functionality AT CGACT PDP context activate or deactivate AT CGATT PS attach or detach AT CGCLASS GPRS mobile station class AT CGCMOD PDP context modify AT CGDATA Enter data state AT CGDCONT Define PDP context AT CGDSCONT Define secondary PDP context AT CGEQMIN 3G quality of service profile minimum acceptable AT CGEQNEG 3G quality of service profile negotiated AT CGEQREQ 3G quality of service profile requested AT CGEREP Packet domain event reporting AT CGMI Request manufacturer identification AT CGMM Request model identification AT CGMR Request revision identification AT CGPADDR Show PDP address TT 98 123571 E 156 Appendix B AT commands Command Function AT CGQMI Quality of service profile minimum acceptable AT CGQRE Quality of service profile re
43. AC 47 to 63 Hz DC output 15 V DC 50 W SIM interface Specifications Item Specification Slot type Standard SIM card holder TT 98 123571 E 145 Phone interface Connector pin out Appendix A Technical specifications The pin out for the Phone connector is as follows RJ 11 Connector Pin Function 1234 II 1 NC 2 Tip 3 Ring Female Receptacle 4 NC Specifications Item Specification Connector type RJ 11 female Impedance 180 Q 750 Q 150nF Max cable length 100 m 80 Q Max units connected One unit TT 98 123571 E 146 Appendix A Technical specifications LAN interface Connector pin out The pin out for the LAN connector is as follows RJ 45 Connector Pin Function 12365678 1 Rx 2 Rx 3 Ix 4 NC Female Receptacle 5 NC 6 Tx 7 NC 8 NC Specifications Item Specification Connector type RJ 45 female MDI X IEEE 802 3 10 100BaseT Standard ISO IEC 8877 1992 and IEEE 802 3 1998 Edition Max data rate 10 100 Mbps Max cable length 100 m 328 ft with Cat5 UTP TT 98 123571 E 147 Appendix A Technical specifications Bluetooth interface Specifications Item Specification Version 1 2 Standard Power Class 1 reduced range 25 m The Class 1 interface also supports Class 2 and Class 3 periphera
44. ALLS Unit serial number 05739357 SETTINGS Main PCB number OO000P57006441200063 PROPERTIES MAC address 00 11 CF 00 99 4F Upload Alarm list ADMINISTRATION HELPDESK had 4 gt TT E nene 7 The PROPERTIES window shows e Local IP address The local IP address of the EXPLORER 300 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 300 This is a unique number that identifies your EXPLORER 300 The IMEI number is also printed on the serial number label at the back of the terminal e SMS service center A number used to identify the SMS service center used by your EXPLORER 300 to send and receive SMS messages e Mobile subscriber numbers if available on SIM card The numbers to use when calling the EXPLORER 300 e Software version The version of the software embedded in the EXPLORER 300 e Unit serial number The serial number of the total unit e PCB numbers The numbers of the PCBs in the EXPLORER 300 e MAC address of the EXPLORER 300 TT 98 123571 E Properties software upload and alarm list 110 Chapter 5 Using the web interface Uploading software Introduction You can upload software to the EXPLORER 300 without entering the PIN However if the PIN is not entered you must enter the Administration user name and password The web interface also offers the possibility of downloading the latest software version from the Internet to your computer Uploading software from your c
45. Call waiting Call forwarding Voice mail Call barring Calling line identification Closed user group Chapter 1 Introduction Features and interfaces of the EXPLORER 300 Features The EXPLORER 300 provides the following features High speed data up to 384 kbps shared bandwidth Support for Streaming classes 32 and 64 kbps Simultaneous voice and data Standard LAN Bluetooth and phone ports Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs 100 240 V AC power adapter Lightweight and portable design Easy setup and use Robust and durable design CE FCC and GMPCS certified TT 98 123571 E 5 Chapter 1 Introduction Overview of interfaces The EXPLORER 300 provides interfaces for connection of a phone or a computer Sila Standard Phone Connection Using the interfaces on page 48 describes how to use each of the available interfaces Minimizing power consumption The EXPLORER 300 is designed for minimum power consumption This means that functions that are not currently used will automatically go into a sleep mode to minimize the power consumption In addition to this automatic sleep mode function you can disable each of the interfaces if they are not currently used Note however that you will not be able to use these interfaces until you enable them again For information on how to enable disable interfaces
46. DB If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection Click Apply Setting up the interfaces 96 Chapter 5 Using the web interface Pairing Bluetooth devices from the web interface What is pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate When this happens the two devices exchange passkeys and join a pair The pairing process only takes place the first time the two devices are connected Once the two devices have established a pair they automatically accept communication when one device recognizes the other device Preparing the EXPLORER 300 for Bluetooth pairing To prepare the Bluetooth interface on the EXPLORER 300 do as follows 1 Connect a computer to the EXPLORER 300 e g using the LAN interface 2 Access the web interface from your connected computer Refer to The web interface on page 68 3 In the web interface select SETTINGS gt Bluetooth and make sure that Bluetooth is Enabled Se SSaae Thrane amp Thrane BATTERY C a arn SIGNAL BERO0O0O0 ae BI INTERFACE STATUS DASHBOARD i Bluetooth interface Enabled Disabled PHONE BOOK MESSAGES Country other z CALLS Device Name EXPLORER 300 SETTINGS Default Passkey 05739357 n visibility Show E Bluetooth BLUETOOTH YOICE DEYICES Phnne Fa bone LT neme 3 4 If y
47. EXPLORER 300 USER MANUAL Thrane amp Thrane A S e info thrane com e www thrane com Th rane amp Th rane DY inmarsat TT 3705A EXPLORER 300 Document number TT 98 123571 E Release date 7 June 2007 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S Copyright 2007 Thrane amp Thrane A S All rights reserved Trademark acknowledgements EXPLORER is a registered trademark of Thrane amp Thrane A S Bluetooth is a registered trademark of Bluetooth SIG Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are either trademarks or registered trademarks of Inmarsat Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company Addresses www thrane com Denmark Denmark Norway Thrane amp Thrane A S Thrane amp Thrane Aalborg A S Thrane amp Thrane Norge A S Lundtoftegardsvej 93 D Porsvej 2 Bergerveien 12 DK 2800 Kgs Lyngby DK 9200 Aalborg SV PO Box 91 Denmark Denmark 1375 Billingstad T 45 39 55 88 00 T 45 39 55 88 00 Norway F 45 39 55 88 88 F 45 96 34 61 01 T 47 67 24 47 00 F 47 67 24 43 10
48. EXPLORER 300 02909 authentication not accept the network asa jtthe problem persists valid BGAN network contact your distributor 141 Chapter 6 Maintenance and troubleshooting Log files Diagnostic report When contacting Thrane amp Thrane for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select Help Desk Then click Generate report Alarm log The alarm log holds information of all alarms issued by the EXPLORER 300 The log includes the time of the error a short description location of the error etc This information can help troubleshooting errors in the EXPLORER 300 The Alarm log is not accessible from the user interface but is included when you generate a diagnostic report For information see Help desk and diagnostic report on page 125 Call log The call log holds information of up to 100 calls and data sessions to from the EXPLORER 300 The call log contains detailed information such as date time phone numbers duration Mb transferred etc for each call or data session Date and time is UTC time received from the satellite For information on how to view the call log in the display see Calls menu on page 39 For information on how to view the call log in the web interface see Viewing the lists of calls on page 79 TT 98 123571 E 142
49. EXPLORER 300 Dummy Battery TT 3686F EXPLORER 300 Softbag N TT 3650A Opt 202 EXPLORER 300 Car charger cable TT 3650A Opt 009 EXPLORER 300 AC DC adapter TT 3682L UP0501Q 15P Pole mount kit for EXPLORER 300 TT 98 123571 E TT 3650A Opt 922 130 Chapter 6 Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy The EXPLORER 300 cannot be switched on or does not stay on when powered by the battery The battery needs recharging Recharge the battery Check the battery indicator in the display The battery is not inserted properly Remove the battery and re insert it Make sure the battery is inserted properly and that the latch is locked The battery contacts are dirty or damaged Clean the battery contacts if necessary If the contacts are damaged replace the battery There is no light in the power indicator nor in the display when the EXPLORER 300 is switched on The EXPLORER 300 may be in Stealth Mode all lights and sounds are off Press C OK on the display keypad This will toggle Stealth Mode on off The EXPLORER 300 cannot be switched off The Power button was not pressed long enough When you switch off the EXPLORER 300 hold the Power b
50. G SET LEVEL LEVEL 1 HELP DESK LEVEL 2 LEVEL 3 POINT NOW LEVEL 4 DISPLAY LEVEL 5 AUDIO INDICATOR POINTING LEVEL 6 INTERFACES MESSAGES LEVEL 7 STEALTH MODE ALARM POWER UP MODE AUTOMATIC LANGUAGE MANUAL PHONE on RESTORE SETTINGS BLUETOOTH OFF LAN ON BLUETOOTH DEVICES i 2devicas ENABLED OFF GPS STATUS 2 lt device gt TERMINAL MOBILE NUMBERS IP ADDRESS HARDWARE SOFTWARE IMEI VOICE MAIL NUMBER ALARM LIST UNIT SER NO MAIN PCB NO PSM PCB NO MAC The next section shows an overview of the start up sequence before entering the menu system The menus are further described in the following sections of this chapter TT 98 123571 E 32 Chapter 3 Using the display and keypad Display during start up Start up sequence There are different options for the start up procedure The complete startup procedure is described in Chapter 2 Getting started This section only describes the behavior of the display during normal startup After power on you are asked for a PIN ENTER PIN CANCEL OK Say vce CANCEL 45 1 dBHz oK When you press OK and enter PIN the signal strength screen appears Si ay ee When you have pointed the antenna and pressed OK to accept the signal strength the display shows the progress in the Main screen as follows e SEARCHING The EXPLORER 300 is searching for the network operator e REGISTERING The EXPLORER 300 is registering itself on the BGAN network If the GPS positi
51. LLS window click the link Export total Call Log to file 2 Browse to the location where you want to save the log 3 Click OK TT 98 123571 E Call log 78 Chapter 5 Using the web interface Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS window e Outgoing calls shows the start time receiving end phone number duration type and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type of each incoming call e Missed calls shows the start time calling phone number and type of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session e Streaming data sessions shows the start time duration type Streaming 32 64 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite DMZ The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more
52. N select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting a common APN on page 108 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider Select the Primary Profile Select a Profile from the scroll list This Profile is used by the Bluetooth interface as a first choice when possible There are 3 predefined Profiles Standard Streaming 32 kbps and Streaming 64 kbps Additionally you can define your own custom Profiles If you have selected a Streaming connection as your Primary Profile the Bluetooth interface will be running a Streaming connection until you select another Profile or turn off the interface However you can set up your Traffic Flow Template so that it will only use this Profile for certain types of traffic For further information on Profiles and Traffic Flow Templates see Using Profiles on page 119 and Using a Traffic Flow Template on page 122 Select the Secondary Profile
53. NE e BLUETOOTH e LAN 3 Select ON or OFF to enable or disable the selected interface Enabling or disabling stealth mode When the EXPLORER 300 is in stealth mode all lights and sounds are turned off You can still use the EXPLORER 300 and the display text is readable To enable or disable the use of stealth mode do as follows 1 Select SETTINGS gt STEALTH MODE 2 Select one of the following e ENABLED e DISABLED MZ Enabling stealth mode will not put the EXPLORER 300 into stealth mode it only enables the use of stealth mode TT 98 123571 E 41 Chapter 3 Using the display and keypad e To activate Stealth mode after enabling Stealth mode press C OK on the keypad e To deactivate Stealth mode press C OK again Setting the power up mode By default the EXPLORER 300 starts up automatically when you apply external power You can change this mode so that you have to press the Power button to switch on the EXPLORER 300 To set the power up mode do as follows 1 Select SETTINGS gt POWER UP MODE 2 Select one of the following e AUTOMATIC to have the EXPLORER 300 power on automatically when external power is applied e MANUAL to have the EXPLORER 300 power on only when the Power button is pressed Selecting the language You can change the language used in the display and in the web interface for the EXPLORER 300 Do as follows 1 Select SETTINGS gt LANGUAGE 2 Select the language you wan
54. RLOLOOO00000 Saye e Ifthe GPS position is known the display shows N 55 48 E 12 37 the GPS position and whether it is a 2 3D FIX dimensional or 3 dimensional position 2D fix or lt 3D fix IL In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS GPS ACQUIRED ACQUIRED This means that the GPS position is ae received but the user is not allowed to see it This also applies if the EXPLORER 300 is not yet registered on the BGAN network but the GPS position is received TT 98 123571 E 43 Chapter 3 Using the display and keypad Viewing terminal properties You can view properties of the EXPLORER 300 such as IP address hardware numbers software version and IMEI number When contacting Support please include these numbers To view the properties do as follows 1 Select PROPERTIES gt TERMINAL 2 Select one of the following options IP ADDRESS to see the IP address of the EXPLORER 300 This IP address is used to access the web interface in the EXPLORER 300 The web interface is a built in web server used to configure and set up the EXPLORER 300 For further information on the web interface see Using the web interface on page 68 HARDWARE to see the serial number PCB numbers and MAC address of your EXPLORER 300 SOFTWARE to see the software version of the EXPLORER 300 IMEI to see the IMEI number In
55. Read to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 84 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox D New messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options TT 98 123571 E Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 84 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling messages 83 Chapter 5 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all you
56. SHBOARD PIN o PROPERTIES CC EE fainter Type in the PIN and press OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 21 If the PIN has already been accepted in the EXPLORER 300 or the PIN is disabled e g from the BGAN LaunchPad the web interface goes directly to the Dashboard at start up TT 98 123571 E Introduction 72 Chapter 5 Using the web interface The Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties of the EXPLORER 300 The NETWORK section shows the name of the Airtime Provider if this information is available on the SIM card BATTERY a SIGNAL 0000000 Sh BT DASHBOARD NETWORK SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 00 06 MESSAGES TERMINAL Standard voice outbound 00 00 05 CALLS Status Not pointed Standard data 0 01 MB SETTINGS Pointing Go to pointing mode Streaming 32 kbps 00 00 00 PROPERTIES Unit serial number 05739357 Streaming 64 kbps 00 00 00 ADMINISTRATION Software version 2 03 build EXP_2_03C 3 HELPDESK Local IP address 192 168 0 1 SITE MAP IMEI number 35315000 000031 1 MAC address 00 11 CF 00 99 AF ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN
57. Then click Apply to apply all changes in the window The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails D The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane TT 98 123571 E Handling messages 85 Chapter 5 Using the web interface EXPLORER 300 settings Accessing the EXPLORER 300 settings Select SETTINGS from the left navigation pane The SETTINGS window contains the local settings of the EXPLORER 300 The next sections describe these settings Thrane amp Thrane BATTERY na SIGNAL 0000000 ae BT POWER UP DASHBOARD Pointing required at power up Yes No PHONE BOOK MESSAGES The terminal will switch on when external power is connected Yes C No CALLS BACKLIGHT SETTINGS Timed Jao Seconds LAN Set level Bluetooth CONTRAST Phone Automatic Common Set level HELE WER IS AUDIO INDICATORS PROPERTIES Pointing on C off ADMINISTRATION Messages on C off HELPDESK Alarm on C off SITE MAP STEALTH MODE Stealth Enable Disable Apply Cancel ra C Power up behavior Pointing at power up If the EXPLORER 300 is placed in a fixed position it may not be nec
58. When the EXPLORER 300 is powered on stay clear of the antenna front A The antenna emits radio frequency energy not only when a call or data session is in progress Always keep a minimum distance of 0 6 m from the antenna front Request for action A request for action if it is not an alarm is shown in the lower line of the display This could be e g POINT NOW or When the text is a question press OK to accept What s next NS ERT S M This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER 300 The following chapter Using the interfaces explains in detail how to set up and use each interface of the EXPLORER 300 TT 98 123571 E 47 Chapter 4 Using the interfaces In this chapter This chapter describes how to use the interfaces of the EXPLORER 300 For each connection type it describes how to connect cables and the necessary setup to establish a connection It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the data interfaces in Chapter 5 Using the web interface General Tools for setup and use Overview The display and keypad can be used for simple setup but for enhanced use and for configuration of interfaces you need to connect a computer PC laptop or similar With a computer and a browser you can use the following to set up
59. aeaeuetewacennnteme meneame 115 Accessing the administration settings c ccscccscssccsssessssceeeceseceseseeeeseeseesseeereees 115 Using Profiles iseen a KERE Eaa 119 Using a Traffic Flow Template ssssensesosensessessesessessesessessessessesessessesessesessesseseeses 122 SELIG p ser permissions sisersiisissssrisssrsiii ssnin niant Esaa Ter EE eiia 124 Help desk and diagnostic report 00 0 0 ccccssseseecescseseecesseecseseseescseeeeeeeees 125 Accessing th Helpdesk orrnincesneninanoininpunn ra 125 Generating a diagnostic report sesessessessessssessessesessessesessesseseesesresessesresesseseesese 125 What s neXt oiire ierre 126 Maintenance and troubleshooting inthis chapt n a cecetistynsceesceecoccahy nacsotabssusecses ats accsuccasiacuecpess anaes e areari reese 127 Gething SU sissies sissies seiors sis weteus aa a Er EERE aTe ETENEE A 127 Uploading SoftWare ccccnspretccustsxeccsnseeceqiutenecaneacsromsemenetcaeimneeeee teams 128 MAINTENANCE csaisiasacnsecccuncasaseuiesanscannuadadvuhuecunnouuslaesubawsnawesuausasensaestunsedaaatbnecaeabes 128 Options and accessories esessessessessesessessessesesseseesesseseesessesresessesresesseseesessesresese 130 Tro blesh oting g d s ceasscdinionenncecassanthavadecadtatusunsuadhdiassdnceislentinsssadansieneanesa 131 Status SNAN Ng essee ia a e eea aa N e Ee a EE EEEE ESRT 137 Alarm MESSAUES saiccncicisassanisaradicdesnsspaadaadad cdcondenaadionnlacazacsasaaderanadesmmasueea
60. al strength in the web interface Do as follows 1 From the TERMINAL section of the Dashboard click the link Go to pointing mode The Pointing window opens and the EXPLORER 300 enters pointing mode DB At this point the EXPLORER 300 may make a sound This sound is used for pointing the antenna The frequency of the sound increases with the signal strength To toggle the pointing sound on off press amp or Won the keypad of the EXPLORER 300 2 Point the antenna as described in Pointing the antenna on page 21 while observing the signal strength in the web interface 3 When you have obtained the highest signal strength you can get click Accept The web interface now returns to the Dashboard and the EXPLORER 300 tries to establish a connection and register on the BGAN network TT 98 123571 E The Dashboard 75 Chapter 5 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from an analog or Bluetooth handset e Modify or delete existing names and phone numbers or enter new names and phone numbers Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane oo BT E DASHBOARD Entry y Namev Numberv Actions PHONE BOOK Mr Jones 511111234 Edit Delete MESSAGES Alistair 41234567389 Edit Delete caus SETTINGS j Io i
61. ansmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header information leaving more bandwidth for the actual payload However if the environment is noisy the system will have to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise Primary and secondary Profiles A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission DB If you have selected more than one Profile one primary and one or more secondary Profiles for an interface you must define a Traffic Flow Template before you can establish a valid connection In the EXPLORER 300 you need an Administrator password to define Profiles and Traffic Flow Templates TT 98 123571 E Setting up the interfaces 90 Chapter 5 Using the web interface NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or
62. anual for further information Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards ETSI EN 301489 1 ETSI EN 301489 17 and ETSI EN 301489 20 Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301681 and ETSI EN 300328 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Place and Date Kgs Lyngby 2 June 2006 C 4 Henrik Lunde CEO Doc no 99 123682 B Page 1 of 1 VOLVO OCEAN Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark RACE T 45 3955 88 00 F 45 3955 88 88 info thrane com wwwithrane com i 2003 2006 Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix B AT commands In this appendix This appendix contains a list of AT Commands for the EXPLORER 300 Starting up an AT command session Set up your computer to use the Bluetooth interface For further information see Using a computer with Bluetooth on page 64 Connect your computer to the Bluetooth interface of the EXPLORER 300 and launch your terminal program The following section contains a list of commands that can be used with the EXPLORER 300 For further information on the AT commands re
63. ard voice outbound 00 00 05 CALLS Status Not pointed Standard data 0 01 MB SETTINGS Pointing Go to pointing mode Streaming 32 kbps 00 00 00 PROPERTIES Unit serial number 05739357 Streaming 64 kbps 00 00 00 ADMINISTRATION Software version 2 03 build EXP_2_03C 3 HELPDESK Local IP address 192 168 0 1 SITE MAP IMEI number 35315000 000031 1 MAC address 00 11 CF 00 99 4F ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh TTT TT Brne S A TT 98 123571 E Introduction 70 Chapter 5 Using the web interface e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows battery status and signal strength e The icon bar shows an icon for each interface that is enabled It also shows icons for new SMS messages and for active alarms when relevant For explanations of the icons see the next section Icons in the icon bar The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation Phone interface is on Bluetooth interface is on LAN interface is on A new SMS message or information of Voice mail has arriv
64. ary and in the Antenna safety instructions in the beginning of this manual and operate the EXPLORER 300 according to the guidelines in this manual Manual overview This manual may not always reflect the latest software functionality of your EXPLORER 300 To obtain the latest version please download it from the Thrane amp Thrane Extranet or acquire it from your distributor This manual has the following chapters e Introduction contains an overview of the BGAN services and a brief description of the system e Getting started explains how to insert SIM card and battery start up the unit point the antenna and enter the PIN It also contains a short guide to making the first call e Using the display and keypad contains an overview of the display menu system and explains how to use the menus e Using the interfaces goes through the basic setup and use of each interface e Using the web interface explains how to use the built in web interface of the EXPLORER 300 and describes the available menus and settings It also explains advanced setup of interfaces with the web interface e Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update software It also describes and lists the alarm messages that may appear in the handset and gives information on where to get further help if necessary Typography In this manual typography is used as indicated below Bold is used for the following purposes
65. ate in the next section For further information on Profiles refer to the 3GPP standard TS 23 107 Selecting the Profiles for an interface When you set up your interface you select the Profiles to use for that interface You select a Primary Profile and optionally one or more Secondary Profiles For further information on how to select the Profiles see the Configuring sections for the individual interfaces in this chapter TT 98 123571 E Administration 119 Chapter 5 Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used To define a new Profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Thrane amp Thrane bgan a w m Se BT eae noOo000 EH Standard Streaming Streaming zer defined User defined 2 lUser defined DASHBOARD 32 64 PHONE BOOK Traffic elass Background Streaming Streaming Subscribed aj Subscribed Subscribed MESSAGES Maximum CALLS bit rate Ul 0 32 64 o o lo kbps SETTINGS Maximum PROPERTIES bit rate DI l 32 64 kbps z 3 ADMINISTRATION Call ch Guaranteed alenarges bit rate Ul o 32 64 kbps 7 Log handling Profiles Guaranteed 3 bo bP bit rate DI 0 32 64 Traffic flow templates kbps SIM Lock Delivery Subscribed Subscribed S
66. ber 45 125 changing with web interface 125 I IMEI number 44 73 110 import configuration 118 Inbox for SMS messages replying forwarding or deleting 83 indicators function 8 interfaces turning on or off 41 50 interfaces and services combinations 10 internal calls 58 IP address 44 73 110 items included in delivery 11 166 L LAN interface connecting 62 setting up 92 specifications 147 language selecting 42 109 LaunchPad 48 LEDs function 8 light and sound disabling 41 88 light indicators function 8 line identification 105 local phone call 58 logs clearing 118 M MAC address 44 73 110 matrix of services and interfaces 10 messages configuring outgoing 84 deleting in display 37 forwarding 83 opening in display 37 opening in web interface 83 receiving in display 46 receiving in web interface 82 replying 83 sending 82 view list in display 37 mobile subscriber numbers viewing 44 73 110 NAT setting for LAN 92 navigation display and keypad 35 web interface 71 number of EXPLORER 300 terminal ii TT 98 123571 E Index 0 off line working with EXPLORER 300 19 options available 130 Outbox for SMS messages resending or deleting messages 81 P paired Bluetooth devices view list 99 pairing Bluetooth devices 51 97 phone local call 58 making calls 55 phone book 76 add number 77 delete all entries 77 delete entry 77 modify ent
67. ber 00 and country code e g 00 45 to call Denmark or 00 1 to call USA 5 Select whether or not you want Delivery notification for this SMS message TT 98 123571 E Handling messages 80 Chapter 5 Using the web interface If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 84 6 Click Send If the EXPLORER 300 is online the message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the EXPLORER 300 was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox e When the EXPLORER 300 is online click Resend next to the message you want to send When the Write message window opens click Send The EXPLORER 300 now attempts to send the message again To make sure the message has been sent look in the Sent folder DZ The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox e Click Delete next to a message to delete it e Click Delete all messages in Outbox to delete all the messag
68. ded to the list of Paired devices This list is accessed from the left menu of the Bluetooth window in the web interface As long as the Bluetooth device is in the list of Paired devices you can always reconnect the device to the EXPLORER 300 without further setup Viewing paired devices To see a list of devices that are paired with the EXPLORER 300 do as follows 1 Access the web interface Refer to The web interface on page 68 2 Select SETTINGS gt Bluetooth gt Paired devices in the left navigation pane The list shows devices that are paired with the EXPLORER 300 You can see the name Class of Device status whether or not a device is currently connected and local phone number You can also see paired devices in the display Select PROPERTIES gt BLUETOOTH DEVICES in the display menu system to see a list of all paired devices Unpairing devices To remove a device from the list of Paired devices do as follows 1 Access the web interface and select SETTINGS gt Bluetooth gt Paired devices 2 In the Paired devices list click Unpair next to the device you want to remove DB If you need to unpair an EXPLORER Bluetooth Handset make sure the handset is connected to the EXPLORER 300 while you unpair it If you select Unpair while the handset is not connected it will automatically be paired again when it approaches the EXPLORER 300 When the device is removed from the list you have to pair it with the EXPLORER 3
69. ding software from the Internet To download the latest software from the Internet to the EXPLORER 300 do as follows 1 Make sure you have a connection to the Internet from your EXPLORER 300 2 Open the web interface and select PROPERTIES from the left navigation pane 3 Click Upload from the left navigation pane aceite avi Thrane amp Thrane BATTERY SIGNAL 000000 ae BT CHECK FOR SOFTWARE UPDATES DASHBOARD PHONE BOOK Current software version 2 03 MESSAGES Check for updates oS Latest available Not checked SISUUUSTEE File size PROPERTIES Upload Alarm list UPLOAD SOFTWARE TO TERMINAL ADMINISTRATION DO y y y i Browse Upload HELPDESK SITE MAP ie Ca 4 Click Check for updates The EXPLORER 300 will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software to your computer TT 98 123571 E Properties software upload and alarm list 112 5 TT 98 123571 E Chapter 5 Using the web interface Click the link to download the new software to your computer The EXPLORER 300 uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software After saving the s
70. e Icon bar at the top of the web interface shows interfaces that are enabled Clicking an icon brings you to the window where you can set up the interface or enable disable it To enable or disable an interface from the menu do as follows 1 Select SETTINGS from the left navigation pane The SETTINGS menu expands 2 Under SETTINGS in the left navigation pane select the interface you want to enable or disable 3 At the top of the window select Enabled or Disabled 4 Click Apply TT 98 123571 E Setting up the interfaces 89 Chapter 5 Using the web interface Description of data settings Introduction Several data parameters can be set up in the web interface This section gives an overview of these parameters APN Access Point Name The APN is used by the EXPLORER 300 user to establish the connection to the required destination network This means that the EXPLORER 300 must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on the SIM card Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data tr
71. e quality used for calls to the EXPLORER 300 is selected in the web interface Access the web interface and select SETTINGS gt Phone Then select the voice quality for incoming calls TT 98 123571 E 134 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy established A Bluetooth handset connection cannot be The interface is disabled in the EXPLORER 300 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt BLUETOOTH gt ON or by accessing the web interface and selecting SETTINGS gt Bluetooth gt Enabled The Bluetooth handset is placed too far away from the EXPLORER 300 Bring the handset closer to the EXPLORER 300 Note that the specified maximum distance is only valid under ideal conditions The handset is not yet paired with the EXPLORER 300 Pair the devices Refer to Making a call to the EXPLORER 300 on page 56 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 300 is selected in the web interface Access the web interface and select SETTINGS gt Bluetooth Under BLUETOOTH VOICE DEVICES locate the relevant handset and select the right voice quality for incoming calls cannot be established A LAN connection The interface is off in the EXPLORER 300 Enable the interface by ent
72. e web interface cannot be accessed A Phone connection cannot be established The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it Your connection is defined as a dial up connection but you have not opened the dial up connection You need to open the dial up connection before you can connect to the Web server Your connection is a dial up connection but you have not entered the phone number 98 or 99 to indicate connection to the Internet and or the web interface The interface is disabled in the EXPLORER 300 Change the phone number in the dial up connection to 98 or 99 and open the dial up connection before accessing the web interface Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt PHONE gt ON or by accessing the web interface and selecting SETTINGS gt Phone gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to Phone interface on page 146 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voic
73. ed Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 82 An alarm is pending gt foo e Click the icon to see a list of active alarms For explanations of the alarm messages see List of alarms on page 138 Note that the alarm icon will remain in the icon bar as long as the cause of the alarm is still present Navigating the web interface To expand a menu click the menu in the navigation pane To access status and settings click the relevant subject in the navigation pane or an icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location To return to the Dashboard from anywhere in the system click Dashboard from the navigation pane TT 98 123571 E Introduction 71 Chapter 5 Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER 300 and the web interface is accessed you can enter the SIM PIN from the web interface Until you enter the PIN you can only access the Dashboard and the PROPERTIES window and upload software Access to all other parts of the web interface requires a PIN mmm SE SSE SSE SS SE ES EEE Thrane amp Thrane BATTERY SIGNAL 0000000 Please enter PIN DA
74. ed by BGAN comprise A Packet Switched connection to the Internet A Circuit Switched Dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Circuit switched dialed service Two types of circuit switched connection are available SMS service Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax analog modem or ISDN The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality The BGAN system provides a Short Messaging Service SMS for sending and receiving messages Supplementary services The BGAN system also provides the following supplementary services TT 98 123571 E Call hold
75. eees 10 What S NEXU assises asides esac ca ces anidus nastncraesiunitasaulladeyarunaneasetvansyaratcradesdwuncvaatens 10 Getting started Inthis chapter sssoistision isrener aei r ae a oE ea a aR 11 Unpacking and assembling sessssessessessessesessessessesessessesessesseseesessesrsseseesesseseesesseseese 11 Placing the EXPLORER 300 sisi tsccssscssscossaiecnasvadssasdaaseaossbanizasntasatteboselesasdnaenancgeits 15 Conne cting cables sise pdinsicecacinsesvceed rearen erdaran reena rE eera E E RE Era EaR ER aaith 15 Powering the EXPLORER 300 o ccecsccssesssecssscsscsssesssessscsssessscssesseesseesecsssesseessseeses 17 Options for the start up procedure scccccontssicsrscesexeceatesessenstncecessessaucnnseverennensteeneeders 18 Entering the SIM PIN csser tieren iE E REE 20 Pointing the antenna sssessessessessesessessessesessessesessesseseesessesresessesesseseesesseseesessesseseene 21 Using a fixed EXPLORER 300 semi fixed installation c ccccscsscessecccsssecscseseeeeeee 26 Making the Mrsteall esnaera Ea ea AA E R E R 27 Making the first data connection LAN ccccscssesseesessessseecssessessessceseeaeeeceeeeeees 29 Whats Nexio ee e Een Pec Une Tbe arc Oe PERC Rene Persea eE Ome artes 30 Using the display and keypad Inthis chapter sicrie aaraa a aaa a EE aE EAER 31 WVU ONT NI cc ec eE AE E AA E E 31 Display d nng Start UP siisii siseneda ean E E Laa a o ERNETEN 33 Display Si NIG I sssri keener sneer rere er Raa a r Eea Er P ERRE
76. er switching on the EXPLORER 300 you will be prompted for a PIN Personal Identification Number unless the PIN is disabled e g using the BGAN LaunchPad ENTER PIN CANCEL ok Say vice For information on the options after power on see the next section To switch off the EXPLORER 300 push the Power button again and hold it until the display shows SWITCHING OFF TT 98 123571 E 17 Chapter 2 Getting started Options for the start up procedure Overview of the start up options You have different options for the start up procedure Each of these options are briefly described in this section For information on how to enter PIN and point the antenna see the subsequent sections The following drawing shows the options available after power on Power on ENTER PIN Cancel OK Signal Strength Cancel OK ENTER PIN Ke Signal Strength Cancel OK Main screen Main screen You cannot access the You cannot access the menu system and you menu system and you cannot use ine BGAN cannot use ihe BGAN Main screen Main screen network network except for emergency calls if allowed by the network Menu system Menu system You can access the You can access the menu system but you menu system and use cannot use the BGAN the BGAN network network DZ If the use of PIN is disabled e g from the BGAN LaunchPad the display sequence is the same as after succes
77. ering the display menu system and selecting SETTINGS gt INTERFACES gt LAN gt ON or by accessing the web interface and selecting SETTINGS gt LAN gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to LAN interface on page 147 TT 98 123571 E 135 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy A Bluetooth data connection cannot be established The interface is off in the EXPLORER 300 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt BLUETOOTH gt ON or by accessing the web interface and selecting SETTINGS gt Bluetooth gt Enabled The computer is placed too far away from the EXPLORER 300 Bring the computer closer to the EXPLORER 300 Note that the specified maximum distance is only valid under ideal conditions The computer is not yet paired with the EXPLORER 300 Pair the devices Refer to Making a call to the EXPLORER 300 on page 56 The requested Bluetooth profile is not supported or is not activated on the computer Check the Bluetooth installation on your computer to see if the profile is supported and activated The Administrator password does not work Someone has changed the Administrator password
78. ers used in the Traffic flow template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates gt Traffic flow filters Dest Dest Source Source Type Type Port Port Port Port of of Range Range Range Range Service Service From To From To Mas Eval Prec Source Address Subnet Mask Index Filter 1 J Filter 2 Filter 3 Filter 4 Filter 5 Filter 6 OCOC rier Tr Coro OOOD OOC Filter 8 Filter 9 UU UU UU TU UU UU UU oo UU UU TU UU UU Uo HOoOoOodoodo0o0n VETTETETT z B z Filter 10 Then fill in the details for each traffic flow filter as described below 2 Type in an Evaluation Precedence Index in the Eval Prec Index column DZ This field is mandatory Each filter must have a different index 3 Fill in one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask Protocol number Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your EXPLORER 300 terminal Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the Traffic Flow Template refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 4 Click Apply at the bottom of the wind
79. es n nnnneseneesesoesseseseseseseesssesessesesessesesessssesesesessrsrssrsesesees 80 Sending an SMS message from the EXPLORER 300 e ssecssessseesseesseessessseesseens 80 Options for messages in the Outbox 0 ceeceecseesessceeseeeeesceeeecseeeseseeeeeeeeeeeenees 81 Options for messages in the Sent folder sicascscssncavesonntbossandonsestsandsassvararnadananddvervenens 81 Sending an SMS message to the EXPLORER 300 secteaselestcacssnsstaediisivensuees 82 RECEIVING d MESSAGE sssrlsrini eaae aane E RRE a EE AKERA EE RaRa N 82 Options for new SMS messages sessessessesessessesessesseseesesseseesessesresesseseesessesessesseseese 83 Options for SMS messages in the INDOX ssissvessacncssscvenssarsansanssenceansennsecasasaaacveivancenss 83 Configuring message settings sessessesessessesessessesessesresesseseesesseseesesseseesesseseeseese 84 EXPLORER 300 settings ccccccssssssssssssssssscssscccssssssssessssseessssnseesseecsssssseess 86 Accessing the EXPLORER 300 settings c sccssesssssssscsssessessesssesssecsssesacessessecssneeses 86 Power up behavior sssssessessessssessesseseesessessesessessessesessesseseesesseseesessesesseseesesseseesese 86 Setting the display backlight and contrast cccsccssecsessesesceccesecesecseeeeesseseeeees 87 Turning audio indicators on or off sssessessessesessesseseesesseseesessesresessesresesseseesessese 88 Enabling activation of stealth mode cccscssesecesecsseceesc
80. es Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options e Click Resend next to a message you want to send again When the Write message window opens click Send The EXPLORER 300 now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message e Click Forward next to a message you want to forward When the Write message window opens type in the phone number of the new recipient and click Send The EXPLORER 300 now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder e Click Delete next to a message to delete it e Click Delete all sent messages to delete all the messages TT 98 123571 E Handling messages 81 Chapter 5 Using the web interface Sending an SMS message to the EXPLORER 300 You can send an SMS message to the EXPLORER 300 e g from a mobile phone using one of the mobile subscriber numbers for voice Dial 870 lt Mobile subscriber number gt To see the voice numbers of your EXPLORER 300 select PROPERTIES from the web interface or from the display menu system a
81. eseceesceseeesceseceseeseeceees 88 Setting up the interfaces ssdessisetassinasecessdnasrmeerarineamecastnaateniies 89 Enabling disabling interfaces ssossessessessesessessessessesessessesessesseseesesseseesesresessesees 89 viii Chapter 6 Contents Des ription Of data settings ssincscsncantisaivareranesnsonueasactracaepacauacaadannsnaanonsiadsananxneoner 90 Configuring the LAN interface e ssssessssessessesesseseesesseseesessesesseseesesseseesensessesessesse 92 Configuring the Bluetooth interface ssessssesesseseesesseseesesseseesrsseseesessesersessessesesse 95 Pairing Bluetooth devices from the web interface cccssessestseeceeesseesseseeeeeees 97 Configuring the Phone interface ccccsscasiarssnccsassssnnsdonndencannssnedansansaunnvacsauseannsncaadenss 100 Setting up call services esessessssessessessesessessesessessesesseseesesseseesessesresrsseseesesseseesessese 101 Setting a COMMON APN sisser esiisa teieni iaaea rsa EE a 108 Setting the language assert etecesreriaacce ese sien eset ened 109 Properties software upload and alarm list ccccecsssssesesseecseeeeeeeees 110 Viewing the properties of the EXPLORER 300 c secssesssessseessesssecssteseesseessesseee 110 Uploading software ssessessessesseseesesseseesessesseseesessessesessesseseesesseseesesseseesessesesseseesese 111 Viewing the Alarmi ASt fru sai dewtrestisieeane tninn ia na eiieeii 114 Administration 5s sassdesocasnereanaceeaniaincer
82. essary to go through the pointing process every time the EXPLORER 300 is powered You can set up the EXPLORER 300 to automatically establish a connection to the BGAN network if you know that the signal strength is sufficient 1 In the Power up section of the SETTINGS window select whether or not pointing is required at power up e To go through the pointing process every time the EXPLORER 300 is powered select Yes TT 98 123571 E EXPLORER 300 settings 86 2 Chapter 5 Using the web interface To have the EXPLORER 300 automatically register itself on the network every time the EXPLORER 300 is powered select No Click Apply If you have selected that pointing is not required at power up the start up procedure will be as follows l 2 Power up Enter the PIN After the PIN is accepted the EXPLORER 300 immediately tries to connect to and register on the BGAN network Automatic power up l In the Power up section of the SETTINGS window select whether or not the EXPLORER 300 should switch on automatically when external power is applied To have the EXPLORER 300 switch on automatically when external power is applied select Yes To have the EXPLORER 300 switch on only when the Power button is pressed click No Click Apply Setting the display backlight and contrast To set the display backlight and contrast do as follows l TT 98 123571 E In the Backlight section of the SETTINGS window s
83. estsneeresesneere 67 vii Chapter 5 TT 98 123571 E Contents Using the web interface In this CAC Niece sceptics ed visieroac psn lt xcenddvecctcsicacasdeeceatoness to tonessenuomneaciaieds 68 Introduchon sinnen enaa ipia 68 The webinterface sorroniaioseisr aro Eaa E aE 68 Accessing and navigating the web interface ccceecsessesssceseesecsseceeeeseeeeeseeees 70 Entering the SIM PIN in the web interface cessccsessesseeseesseesceeeceeeseeeseeeeees 72 The Dashboard 0 c cc cccccecsscessssescsscsessscesesesceseseecsesseeesesecseseeeeseeeeeaeseeecees 73 OEM EEA E A E E E E O E vec etna Se nas 73 Terminal Properties sssini siera aia aa aa aE eiai eaa 73 Managing calls and data sessions csscssseeecesecesecseesseeeeeeseeseeeeeeeecesecsseceeeeeees 74 Pointing using web interface ssessessssessessesessessessesessessessesessessesessesseseesesresessesees 75 Using the phone book sence cisinsccsoinctressenapsaanaedsatrandarmaeanadiacamaniacembacdnenin 76 MST AIS AOS sisses ees rnar e acts EE AORE EEE RE E a 76 Editing phone book entries s ssssssensessessesessessessessesessessesesseseesesseseesessesreseseesessese 77 Calll g serne E 78 Informati n on total Usage sesssiiecencsentvaaeas den danea nawanteGasaanuiantaastaiied eeens e d EIRE 78 Exporting the call log a2 ss555 ccs iesessioenceeruauiurss aieeaa arnese e aee en ae eo EREET 78 Viewing the ISIS Of calle iisisti oiee o oaei womens 79 Handling messag
84. et the timing The Timed period is the period of time the light will stay on after the last key is pressed Set the level of the backlight with the Set level scroll bar In the Contrast section click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature The contrast of the display changes with the temperature The EXPLORER 300 can automatically adjust the contrast to compensate for these variations If you want to set the contrast manually set the contrast level with the Set level scroll bar Click Apply EXPLORER 300 settings 87 Chapter 5 Using the web interface Turning audio indicators on or off The EXPLORER 300 has audio indicators for different events or situations To enable or disable these audio indicators do as follows 1 In the Audio indicators section of the SETTINGS window turn the audio indicators on or off using the radio buttons Each audio indicator is explained below 2 Click Apply The EXPLORER 300 has audio indicators for the following events e Pointing The Pointing sound is used during the pointing process The frequency increases with the signal strength to help you find the maximum signal strength when pointing the antenna This setting is a default setting When the EXPLORER 300 is in pointing mode you can toggle pointing sound on off for the current pointing process using A or Won the keypad of the EXPLORER 300 However the default setting appl
85. etooth interface do as follows 1 Select SETTINGS gt Bluetooth BLUETOOTH OICE DEVICES Phone Incoming calls 0201 M standard BLUETOOTH DIAL UP NETWORK DE ICES IP Header compression Enabled Disabled TcP IP Dynamic IP address Static IP address APN Common SIM default C Network assigned User defined BGAN INMARSAT COM User name Password PROFILES Primary Secondary User defined 1 User defined 2 User defined 3 Apply Cancel 2 Under BLUETOOTH VOICE DEVICES the voice devices paired with the EXPLORER 300 are listed For each voice device in the list check Standard if you want to be able to receive calls on that device Only calls with Standard call type are accepted 3 Under BLUETOOTH DIAL UP NETWORK DEVICES the settings for paired data devices are listed The next steps describe the settings that are available 4 Under IP Header compression select Enabled or Disabled For information on Header Compression see Header compression on page 90 5 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address This is the IP address used externally on the satellite network TT 98 123571 E Setting up the interfaces 95 10 TT 98 123571 E Chapter 5 Using the web interface To check this setting on your computer see the TCP IP properties of the Bluetooth connection Under AP
86. fer to the following standards e ITU V 250 Serial asynchronous automatic dialing and control e 3GPP TS 27 005 ver 4 2 0 Use of Data Terminal Equipment Data Circuit terminating Equipment DTE DCE interface for Short Message Service SMS and Cell Broadcast Service CBS e 3GPP TS 27 007 ver 4 6 0 AT command set for User Equipment UE 3GGP standards are found on www 3gpp org ITU standards are found on www itu int TT 98 123571 E 154 Appendix B AT commands List of supported AT commands Command Function ATA Answer ATD Dial ATE Command echo ATH Hang up ATI Request identification information ATL Monitor speaker loudness ATM Monitor speaker mode ATN Automode control ATP Select pulse dialing command ATQ Result code suppression ATS Set register ATT Select tone dialing command ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset to default configuration AT amp C Circuit 109 Received line signal detector behavior AT amp D Circuit 108 Data terminal ready behavior AT amp F Set to factory defined configuration AT amp V Display active and stored profile AT amp W Store profile AT CACM Accumulated call meter AT CAEMLPP eMLPP priority registration and interrogation AT CALM Alert sound mode AT CAMM Accumulated call meter AT CAOC Advice of charge TT 98 12
87. g 55 missed received outgoing 39 79 redial 57 view ongoing 74 waiting indication 58 104 CE compliance 152 certification 152 clearing logs 118 clearing usage counter 118 closed user group 106 common network settings 108 compliance 152 165 configuration Bluetooth 95 exporting to file 117 import from file 118 LAN 92 conformity 152 connectors Bluetooth handset charging 150 LAN 147 overview 15 Phone 146 Power 145 contact information 127 contrast in display 40 87 coverage Inmarsat BGAN system 2 D dashboard 73 data advanced configuration 108 Profiles 119 Traffic Flow Templates 122 data sessions view ongoing 74 delivery items included 11 DHCP enable or disable for LAN 92 display backlight 40 87 contrast 40 87 menu drawing 32 navigating 35 overview of menus 31 short cuts 35 symbols 34 disposal 129 distributors 127 dummy battery 130 E Elevation 21 Ethernet interface connecting 62 setting up 92 specifications 147 TT 98 123571 E Index EXPLORER 300 type number ii export configuration 117 F FCC compliance 152 features 5 forwarding calls 102 G general specifications 143 GMPCS compliance 152 GPS antenna 9 frequency 149 obtaining GPS fix 23 position 43 troubleshooting 133 view status 43 H hardware view version 73 110 Header compression enable or disable for Bluetooth 95 enable or disable for LAN 92 help desk num
88. g two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment DMZ The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment The EXPLORER 300 has obtained the GMPCS MoU mark TT 98 123571 E 152 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3705A EXPLORER 300 PN 403705A TT 3682L AC DC Adapter PN 403682L UP0501Q 15P Equipment Applicability The TT 3705A EXPLORER 300 is a mobile terminal that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a mobile terminal and any destination in the worid Only the Bluetooth interface of the terminal has restrictive use in France and Italy in EU The Inmarsat interface to a satellite has no restriction in use See User m
89. g will automatically be updated when the Common APN is changed TT 98 123571 E Setting up the interfaces 108 Chapter 5 Using the web interface Setting the language You can select the language to use in the web interface and the display menus of the EXPLORER 300 Do as follows 1 Select SETTINGS gt Language Thrane amp Thrane BATTERY mres SIGNAL 0000000 om a BT LANGUAGE DASHBOARD English PHONE BOOK Fran ais MESSAGES CALLS c Deutsch SETTINGS C PyceKnii LAN C Espa ol Bluetooth _Apply Cancel Phone Common Language PROPERTIES ADMINISTRATION HELPDESK X z oor 2 Select the language you want to use Available languages are e English e French e German e Russian e Spanish 3 Click Apply and restart your browser The web interface and the display menus now use the selected language TT 98 123571 E Setting the language 109 Chapter 5 Using the web interface Properties software upload and alarm list Viewing the properties of the EXPLORER 300 To view the properties of the EXPLORER 300 select PROPERTIES from the left menu Thrane amp Thrane BATTERY C a SIGNAL ODO00000 ae BT it Local IP address 192 168 0 1 DASHBOARD IMEI number 353150000000311 PHONE BOOK SMS service center 870772001799 EET TELS Software version 2 03 build EXP_2_03C 3 C
90. greyed out for the non Administrator user TT 98 123571 E Administration 124 Chapter 5 Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the left navigation pane Thrane amp Thrane BATTERY SIGNAL 0000000 ae BT SUPPORT pasuucAnD For help please contact Please enter support information here PHONE BOOK MESSAGES l Generate diagnostic report to file Generate report CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP CC am ttre If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with EXPLORER 300 issues you should call your local distributor Generating a diagnostic report If you want to generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK window In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file 2 Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error TT 98 123571 E Help desk and d
91. guage I Bar all outgoing calls PROPERTIES J7 Bar outgoing international calls except to home country ADMINISTRATION x I Bar all incoming calls HELPDESK I Bar all incoming calls when roaming outside the home country SITE MAP Barring PIN fese Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated gt Click OK next to Read current settings to make sure the window is updated Select which calls should be barred In the Barring PIN field at the bottom type the barring PIN DMZ This is not the SIM PIN entered at startup but a second PIN which is supplied together with your SIM PIN Click Apply Setting up the interfaces 103 Chapter 5 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call on the Phone interface Do as follows 1 Select SETTINGS gt Phone gt Call waiting from the left navigation pane Thrane amp Thrane BATTERY aa SIGNAL 0000000 ae BT DASHBOARD Read current settings ok PHONE BOOK STANDARD OICE MESSAGES M Call waiting enabled CALLS 3 1 KHZ AUDIO SETTINGS LAN I Call waiting enabled Bluetooth DATA Phone I Call waiting enabled Call forward Apply Cancel Call barring P
92. guration AT IBTINQ Bluetooth inquiry management AT_IGPS GPS location information TT 98 123571 E 159 Appendix B AT commands Command Function AT _ILOG Retrieve log file from the EXPLORER 300 AT IMETER Call metering AT_INIS Network interface status AT _IPOINT Antenna pointing AT _ISIG Signal quality indication AT_ITCS Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT ITEMP Temperature in the EXPLORER 300 AT _ITNAT Configure NAT for an interface TT 98 123571 E 160 Glossary A APN Access Point Name The Access Point Name is used by the EXPLORER 300 user to establish the connection to the required destination network B BGAN Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility C CE Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union CID Context IDentifier F FCC Federal Communications Commission An independent United States government agency directly responsible to Congress FCC certification is normally required to make a product legal to be sold in the United States G Geos
93. h handset the handset must be paired with the EXPLORER 300 For information on how to pair Bluetooth devices see Bluetooth pairing on page 51 You can see unanswered calls in the CALLS menu of the display and the web interface TT 98 123571 E 28 Chapter 2 Getting started Making the first data connection LAN Before connecting to the LAN interface For the LAN Local Area Network interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 From the Start menu select Connect To gt Show All Connections 2 Double click Local Area Connection and click Properties 3 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 9 IF address subnet mask Default gateway Alternate DNS semer TT 98 123571 E 29 Chapter 2 Getting started Connecting to the LAN interface Do as follows 1 Connect the LAN cable to the network interface of your computer A suitable cable is provided with your EXPLORER 300 2 Connect the other end of the cable to the LAN connector on the EXPLORER 300 3 Start up and point the EXPLORER 300 as described earlier in this chapter 4 Power on the computer 5 When power up and pointing is completed check t
94. harge the battery insert it into the EXPLORER 300 and connect the EXPLORER 300 to power The indicator left to the display is constantly green as long as the battery is charging When the battery is fully recharged the green indicator is turned off If the EXPLORER 300 is switched on the green indicator will be flashing shortly every 2 seconds If a charging error occurs the green indicator on the EXPLORER 300 flashes rapidly See the Troubleshooting Guide on page 131 TT 98 123571 E 128 Chapter 6 Maintenance and troubleshooting Accurate display of the battery capacity Storage To ensure accurate display of the battery capacity it is recommended to run a learning cycle for every 100 recharge discharge and at first time use The learning cycle must be performed at 20 C 30 C A learning cycle is performed as follows 1 Fully charge the battery 2 Remove external power and fully discharge the battery Use the EXPLORER 300 and or leave it on until it turns off automatically This way the EXPLORER 300 learns the complete capacity of the battery Note that it may take up to 36 hours to discharge the battery if it is not in use 3 Recharge the battery Do not leave the battery inserted in the EXPLORER 300 during storage If the battery is not to be used for a longer period of time do as follows 1 Fully charge the battery 2 Remove external power Then use the EXPLORER 300 or leave it on until the display sho
95. he EXPLORER 300 dial 00 lt country code gt lt phone number gt followed by or off hook key on analog phones off hook key on Bluetooth handsets Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the EXPLORER 300 To make a call to a phone connected to the EXPLORER 300 dial 870 lt Mobile subscriber number gt e is the prefix used in front of the country code for international calls This is 00 when calling from most countries in Europe and from many other countries e Mobile subscriber number The mobile subscriber number of the EXPLORER 300 you are calling If the mobile subscriber number of the EXPLORER 300 is available on the SIM card it is listed in the display menu system of the EXPLORER 300 under PROPERTIES gt MOBILE NUMBERS If it is not available refer to your airtime subscription Example If you are calling from Denmark to the EXPLORER 300 and the mobile subscriber number is 772112345 on your EXPLORER 300 dial 00 870 772112345 TT 98 123571 E 27 Chapter 2 Getting started Making a call from one EXPLORER 300 to another EXPLORER 300 To make a call from one EXPLORER 300 to another EXPLORER 300 dial 00 870 lt Mobile subscriber number gt Receiving a call To be able to receive a call the phone must be connected to the correct interface of the EXPLORER 300 Phone or Bluetooth To be able to receive a call with a Bluetoot
96. he connection e g by starting your Internet Browser You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 69 What s next After reading this chapter you should be able to start up the EXPLORER 300 and make a simple data or voice connection The next chapters provide more information on the user interfaces and the setup of the EXPLORER 300 The following chapter Using the display and keypad explains the display menu system which is the basic tool for setting up the EXPLORER 300 TT 98 123571 E 30 Chapter 3 Using the display and keypad In this chapter This chapter describes how to use the built in display menu system of the EXPLORER 300 It contains an overview of the entire menu system followed by a description of each menu It also explains the symbols and messages that may appear in the display and describes how to navigate using the keypad Menu overview Main menu The items of the main menu are MESSAGES shows all incoming SMS messages and allows you to open or delete each message or delete all messages CONNECT shows a list of the Streaming Profiles that are defined and selected for the LAN interface using the web interface The CONNECT menu allows you to start and stop data sessions with the listed Streaming Profiles CALLS shows missed received and outgoing calls and data sessions e SETTINGS allows you to e restart the poin
97. he connector panel is placed on the side of the EXPLORER 300 and has the following connectors e Phone connector for connecting a standard phone e LAN connector for data equipment e DC Power connector 10 16 V DC for connection to a 100 240 V AC DC adapter or to a charger cable which connects to the cigarette lighter socket 12 V DC in a car Phone LAN _ DC Power For information on how to connect to a specific interface see the corresponding section in Chapter 4 Using the interfaces The end of this section describes how to connect to power Rear connector Apart from the connectors in the connector panel the EXPLORER 300 has a connector placed on the rear side of the EXPLORER 300 This connector is marked DC OUT and is used for charging the EXPLORER Bluetooth Handset For information on how to connect to the Bluetooth charger interface see Using the EXPLORER Bluetooth Handset charger on page 67 TT 98 123571 E 15 Chapter 2 Getting started Before connecting to power You can connect to external power or use the battery delivered with your EXPLORER 300 Refer to Power input on page 145 for specifications and pin out for the DC Power input If you are connecting to a 100 240 V AC electrical outlet use the AC DC adapter included with your EXPLORER 300 Alternatively you may connect to 12 V DC ina car Connecting to power You can connect the DC input to power without the battery inserted If the battery
98. he web interface Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface If you are using the same APN for the Bluetooth and LAN interfaces it is easier to define it once and then simply select it for the relevant interfaces Also if you change the common APN at a later stage it is automatically updated for all interfaces where the Common setting is selected To set a common APN do as follows 1 Select SETTINGS gt Common Thrane amp Thrane BATTERY SIGNAL 0000000 a BT COMMON INTERFACE SETTINGS DASHBOARD APN PHONE BOOK SIM default MESSAGES C Network assigned CALLS SETTINGS User defined E GAN INMARSAT COM LAN Apply _cancei Bluetooth Phone Common A one oS S T mee 2 Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 3 If your APN uses a password type in the user name and password provided from the Airtime Provider 4 Click Apply How to use the common APN When you configure your individual interface select Common to use the setting from this window Where Common is selected in the individual interface settings the settin
99. how to set up a Profile see Using Profiles on page 119 Start stop Standard data on the LAN interface By default Standard data is always activated on the EXPLORER 300 If you only want Standard data to be activated when you have specifically enabled it you can disable automatic activation using the SETTINGS gt LAN page When automatic activation is disabled in the LAN page you can manually activate deactivate Standard data from the Dashboard by clicking Start Standard or Stop Standard under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls PROFILES ON LAN Start Standard Refresh E OOOO O OS l al Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions e ONGOING CALLS is a list of calls that are currently active The list shows the Voice quality and the time connected for each call e ONGOING DATA SESSIONS is a list of data Profiles that are currently active including the IP address that is assigned to each PDP context e SESSIONS TOTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data TT 98 123571 E The Dashboard 74 Chapter 5 Using the web interface Pointing using web interface Instead of using the display for observing the signal strength you can view and accept the sign
100. iagnostic report 125 Chapter 5 Using the web interface What s next This chapter has explained how to use the web interface for setup and use of the EXPLORER 300 You should now be able to set up the EXPLORER 300 pair Bluetooth devices check status read and send SMS messages use the phone book and much more The following chapter Maintenance and troubleshooting provides guidelines for troubleshooting and for general maintenance TT 98 123571 E What s next 126 Chapter 6 Maintenance and troubleshooting In this chapter This chapter gives guidelines for troubleshooting and for general maintenance It also provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the information required to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the display menu system or the web interface of your EXPLORER 300 and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number EXPLORER 300 support If you need assistance with problems caused by the EXPLORER 300 please call a distributor in your area Click this link to see a list of Thrane amp Thrane
101. ication For further information see Call waiting on page 104 When you receive a Call Waiting indication you have the following options If you want to Do as follows Clear the current call PressR 1 within the time out period and accept the waiting call Hold the current call PressR 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 within the time out period TT 98 123571 E Using a phone 58 Chapter 4 Using the interfaces Holding a call DB The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key During a call you may place the initial call on hold while another call is made If you want to Do as follows Place a call on hold PressR 2 Place the existing call on hold and establish a Press R and dial the second phone number new call followed by Shuttle between the two calls PressR 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting Clear the held call if no waiting call exists PressR O Clear an active call and return to the held call PressR 1 Note that this is only possible if no waiting call exists Transferring a call DZ The phone must have an R key to be able to use these functions The EXPLORER Blue
102. ies at the next pointing process e Messages The Message indicator is a sound indicating that a message has arrived Alarm The Alarm indicator is a sound indicating that an alarm is issued An alarm is issued if the EXPLORER 300 detects an error that requires your action Enabling activation of stealth mode In Stealth mode the EXPLORER 300 operates with no sounds nor lights However it is still possible to operate the EXPLORER 300 and the display text is in most cases readable Only enable activation of Stealth mode if you are going to use it If Stealth mode is activated by mistake it may be difficult to operate the EXPLORER 300 To enable the use of Stealth mode for the EXPLORER 300 do as follows 1 Select SETTINGS from the left navigation pane 2 In the Stealth mode section click Enable If you click Disable the Stealth mode function cannot be activated 3 Click Apply DZ This setting does not activate Stealth mode it only enables the use of Stealth mode To activate Stealth mode press C OK on the keypad To deactivate Stealth mode and return to normal function press C OK again TT 98 123571 E EXPLORER 300 settings 88 Chapter 5 Using the web interface Setting up the interfaces Enabling disabling interfaces By default all interfaces are enabled However you can disable the LAN interface the Bluetooth interface and or the Phone interface in order to minimize power consumption The icons in th
103. ir ID numbers Unacknowledged alarms are marked NEW To acknowledge an alarm and see the name and time stamp press OK again Use A and to scroll through the name ID and time stamp If the text is too long press OK gt to scroll through the rest of the text Once the alarm is acknowledged OK or C is pressed the display returns to normal operation The red message indicator keeps flashing as long as the cause of the alarm is still present Explanations for the alarms and remedies to solve the problems are listed in the next section All alarms are logged in the alarm log For information on the alarm log see Alarm log on page 142 TT 98 123571 E 137 List of alarms Chapter 6 Maintenance and troubleshooting The following list explains the alarms that may show in the display and in the web interface of the EXPLORER 300 DMZ In the display and in the web interface the ID includes a hyphen followed by a control digit at the end This digit is used to make sure the ID is not misinterpreted when passed on e g to service personnel Make sure you include the entire number when contacting your distributor ID Alarm Text Explanation Remedy 00100to System Data Important system data is Do not use the 00199 Damaged damaged EXPLORER 300 Contact your distributor 00200to Battery Error Error during Only use the EXPLORER 300 00209 communication with the wi
104. irst remove the battery as described in Removing the battery on page 13 Note 4 When the SIM card is removed you cannot use the display menu system nor make calls or start data sessions Only emergency calls are allowed and only if permitted by the network However if you have an administrator user name and password you can upload software using the web interface For further information see Uploading software on page 128 Remove the SIM card as follows 1 Slide the lock aside to open the SIM slot as shown 2 Gently press the SIM card and let it pop out of the slot 3 Remove the SIM card TT 98 123571 E 14 Chapter 2 Getting started Placing the EXPLORER 300 Please observe the following rules when placing the EXPLORER 300 e When the battery is not inserted use a dummy battery to protect the terminal See Options and accessories on page 130 e Place the EXPLORER 300 with the battery facing down e Place the EXPLORER 300 so that water e g from rain is led away from the terminal The EXPLORER 300 is protected against splashing water and dust IP 54 but is not water proof It must under no circumstances be submerged into water Connecting cables After inserting SIM card and battery connect all relevant cables Connect the cables before making the final adjustment of the antenna position Otherwise you may accidently move the antenna when you connect the cables Side connector panel T
105. is active or An SMS message has arrived Press OK on the keypad to view the alarm s or SMS message s The red light will keep flashing after OK is pressed if e there are more SMS messages or e an alarm is still active For information on alarm messages see Alarm messages on page 137 Off No messages are present or the EXPLORER 300 is in Stealth mode a If a computer is connected you can also view alarms and SMS messages in the built in web interface in the EXPLORER 300 For further information see Icons in the icon bar on page 71 TT 98 123571 E Chapter 1 Introduction User interfaces The keypad and display are used for pointing the antenna for displaying status and for changing simple parameters To obtain full access to all features and for ease of use you should use a computer a PC Laptop or similar and one of the following e The web interface A built in web interface for easy configuration and daily use The web interface is accessed from a computer connected to the EXPLORER 300 using an Internet browser No installation of software is needed For further information on the web interface see Chapter 5 Using the web interface e The BGAN LaunchPad from Inmarsat BGAN LaunchPad is a computer application used to control terminals in the BGAN system LaunchPad is provided on the Inmarsat BGAN CD ROM supplied with your EXPLORER 300 For information on how to use the LaunchPad refer to the
106. is inserted when you apply power to the EXPLORER 300 the battery is automatically recharged Connecting to a 100 240 V AC electrical outlet Connect the AC DC adapter to the DC Power input on the side of the EXPLORER 300 Then connect the power cable between the 100 240 V AC electrical outlet and the AC DC adapter Connecting to 12 V DC in a car Connect the charger cable between the DC Power input of the EXPLORER 300 and the cigarette lighter socket in the car A suitable charger cable is available from Thrane amp Thrane TT 98 123571 E 16 Chapter 2 Getting started Powering the EXPLORER 300 Automatic power up The default behavior of the EXPLORER 300 is to power up automatically when you connect the power cable If you wish you can change this power up mode so that the EXPLORER 300 is only powered if the Power button is pressed For further information on power up mode see Setting the power up mode on page 42 or Power up behavior on page 86 Switching the EXPLORER 300 on off To switch on the EXPLORER 300 push Power the Power button next to the displayand Indicator hold it down until the green Power indicator lights up It normally takes one Power or two seconds Buton WARNING When the EXPLORER 300 is powered on stay clear of the antenna front The antenna emits radio frequency energy not only when a call or data session is in progress Always keep a minimum distance of 0 6 m from the antenna front Aft
107. le Bluetooth Medium Can be complicated Wireless connection depending on operating system Up to 25 m depending on the transmitter in the computer and on the transmission conditions TT 98 123571 E Using a computer 60 Chapter 4 Using the interfaces Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge DZ For optimum performance it is important that you select the right traffic class when defining Profiles for your connection You can set up various types of connection using the Profiles and a Traffic Flow Template For further information see Using Profiles on page 119 and Using a Traffic Flow Template on page 122 Setting up and activating a Streaming connection By default any data connection on the EXPLORER 300 is a Standard data connection
108. le it must be enabled in the EXPLORER 300 Refer to Enabling or disabling stealth mode on page 4l To turn Pointing sound on off Press A or V from the pointing screen This action only applies to the current pointing session To turn the sound on or off for all pointing sessions select SETTINGS gt AUDIO INDICATORS gt POINTING and select ON or OFF TT 98 123571 E 35 Chapter 3 Using the display and keypad Display text When you have not entered the menu system the Main screen shows the currently most important information Refer to Dynamic information in the display on page 46 CANCEL in the left side of the display means Press C to cancel the current operation OK in the right side of the display means Press OK to accept the current operation The menus The following sections describe each of the menus in the menu system All available settings and status items are explained To access the menu system from the main screen press A or V MESSAGES CONNECT a TT 98 123571 E 36 Chapter 3 Using the display and keypad Messages menu Viewing the list of messages To see the list of SMS messages enter the menu system and select MESSAGES Each message is listed with the name if known or the number of the sender An unopened folder indicates an unread message and an opened folder E gt indicates a read message Use A and to scroll through the list For information on how new messages are presented
109. lease note that some active call forward call barring or call waiting settings Call waiting may prevent other call forward call barring or call waiting settings from being activated Line identification Closed user group gt G internet 2 Click OK next to Read current settings to make sure the window is updated 3 Select Call waiting enabled if you want to get notification of waiting calls while you are making a call on the Phone interface 4 Click Apply TT 98 123571 E Setting up the interfaces 104 Chapter 5 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone Fax interface Do as follows 1 Select Settings gt Phone gt Line identification from the left navigation pane Thrane amp Thrane BATTERY s SIGNAL 000000 ae BT CALLING LINE IDENTIFICATION DASHBOARD M Show my number PHONE BOOK MESSAGES p oo CALLS SETTINGS LAN Bluetooth Phone Call forward Call barring Call waiting Line identification Closed user group F a 2 Select Show my number and click Apply TT 98 123571 E Setting up the interfaces 105 Chapter 5 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as
110. less another person capable of rendering first aid resuscitation is present Do not substitute parts or modify equipment Because of the danger of introducing additional hazards do not substitute parts or perform any unauthorized modification to the equipment Keep away from active antenna front This device emits radio frequency energy when switched on To avoid injury keep a minimum safety distance of 0 6 m from the antenna front when the EXPLORER 300 is on See also the below section Antenna safety instructions Only use approved batteries from Thrane amp Thrane Use of non approved batteries may result in explosion fire electrical shock or injury Observe marked areas Under extreme heat conditions do not touch areas of the EXPLORER 300 that are marked with this symbol as it may result in injury TT 98 123571 E iii Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas Antenna minimum safe distance 60 cm Antenna gain Directional with maximum gain of 10 5 dB reference to isotropic The Federal Communications Commission has adopted a safety standard for human exposure to RF Radio Frequency energy which is below the OSHA Occupational Safety and Health Act limits Antenna mounting The antenna supplied by the manufacturer must be located such that during radio transmission no person or persons can come closer than the above indicated minimum safe distance
111. ls if they support RSSI Received Signal Strength Indicator Antenna Integrated in transceiver unit Physical media Frequency Hopping Spread Spectrum RF Max data rate 721 kbps 57 6 kbps Frequency 2400 to 2483 5 MHz Max coverage outdoor 25 m 82 ft Max number of devices 1 handset and or one PC PDA connected Profiles supported Cordless Telephony Profile CTP Service Discovery Application Serial Port Profiles SPP e Dial up Networking DUN e Headset Profile HSP a Performance depends on a wide range of factors and actual usage TT 98 123571 E 148 Appendix A Technical specifications Built in antenna Specifications Item Specification Type Directional patch array manually adjustable Polarization RHCP Frequencies Inmarsat Transmit 1626 5 to 1660 5 MHz Receive 1525 0 to 1559 0 MHz Bearer bandwidth 200 kHz GPS 1575 42 MHz Bluetooth 2400 0 to 2483 5 MHz EIRP 10 dBW 1 dB Power steps 0 to 6 dB in 1 dB steps TT 98 123571 E 149 EXPLORER Bluetooth Handset charger interface Connector pin out This drawing shows the connector for the EXPLORER Bluetooth Handset charging interface The connector is placed at the back of the EXPLORER 300 Pin 1 is the pin closest to the coding projection on the plastic insert Appendix A Technical specifications Specifications Item Specification Connector type Proprietary Output 6 4 V 350 mA TT 98 123571 E
112. n on configuration see Configuring the Bluetooth interface on page 95 If the devices are already paired do as follows to connect 1 Place the computer close to the EXPLORER 300 2 Power up the EXPLORER 300 and point the antenna 3 Power up your computer 4 Turn on Bluetooth on your computer If the devices are paired the Bluetooth connection should now be established Note that if your Bluetooth connection is defined as a dial up connection you have to open the dial up connection before you can access the Internet or the web interface See Creating a dial up connection on page 65 gt Max 2 devices 1 voice and 1 data device can be connected simultaneously If connection fails check that the interface is enabled in the EXPLORER 300 If the Bluetooth icon is not present in the display Main screen and in the Dashboard in the web interface the interface is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 136 TT 98 123571 E Using a computer 64 Chapter 4 Using the interfaces Creating a dial up connection Do as follows DZ The following description is for Windows XP If you are using a different operating 10 TT 98 123571 E system the procedure may be different Start up your computer and the EXPLORER 300 Place your paired Bluetooth computer close to the EXPLORER 300 For information on Bluetooth see Usi
113. n to a file If you need to reuse a configuration in another EXPLORER 300 you can save your current configuration to a file which can then be loaded into the other EXPLORER 300 Do as follows l TT 98 123571 E In the ADMINISTRATION window under Configuration click Save Accept the default destination file name or type in the destination file name and location Click OK The configuration is now saved to a file This file is used to load the configuration into another EXPLORER 300 See the next section Administration 117 Chapter 5 Using the web interface Loading a configuration from a file l 2 3 In the ADMINISTRATION window under Configuration click Load Click Browse to browse to the file you want to import Then click Open Click Load The new configuration is now loaded into your EXPLORER 300 Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION window Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions DMZ Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user
114. nabled However you can disable the LAN interface the Bluetooth interface and or the Phone interface in order to minimize the power consumption Using display and keypad To enable or disable an interface using the display and keypad do as follows 1 Enter the menu system From the Main screen press A or V Select SETTINGS gt INTERFACES Select the interface you want to enable or disable Select ON to enable or OFF to disable Using web interface To enable or disable an interface using the web interface do as follows l TT 98 123571 E Connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 63 Access the web interface For further information see The web interface on page 68 From the left navigation pane in the web interface select SETTINGS and select the interface you want to enable or disable Select Enabled or Disabled at the top of the window General 50 Chapter 4 Using the interfaces Bluetooth pairing What is pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another When this happens the two devices exchange passkeys and join a pair The pairing process only takes place the first time the two devices are connected Once the two devices have established a pair they automatically accept communication when one device recognizes the other device Pairing devices in which you can enter
115. nctions supported by the EXPLORER 300 are described in the subsequent sections TT 98 123571 E Using a phone 57 Chapter 4 Using the interfaces Making local phone calls You can make local calls between an analog phone and a Bluetooth handset connected to the EXPLORER 300 Local phone numbers always start with 0 For an overview of the numbers see Overview on page 57 To make a local call dial lt local number gt followed by or off hook key D You can only have one Bluetooth handset connected at a time You can look up the local Bluetooth phone numbers in the display or in the web interface as follows e Display Enter the menu system and select PROPERTIES gt BLUETOOTH DEVICES The list shows accepted Bluetooth devices with local number and Bluetooth name e web interface Access the web interface and select SETTINGS gt Bluetooth gt Paired Devices The paired voice devices are listed with their local phone numbers Handling waiting calls DBD The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting ind
116. nd view Mobile subscriber numbers Note however that these numbers are only listed if they are available on the SIM card Otherwise refer to the information included with your airtime subscription Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The window shows new incoming messages DZ The EXPLORER 300 does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail service number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail service number Note that the voice mail number is only shown if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription TT 98 123571 E Handling messages 82 Chapter 5 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message Click
117. necting to the EXPLORER 300 You can use LAN or Bluetooth See Using the interfaces on page 48 for details To access the web interface an Internet browser must be installed on the computer If you are going to use Bluetooth with Dial up Networking to access only the web interface and not the Internet you must use a dial up connection with the phone number set to 99 For further information see Creating a dial up connection on page 65 TT 98 123571 E In this chapter 68 Chapter 5 Using the web interface Browser settings If you are connecting your computer using the LAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows DBD The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings me 7 xi m Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect settings J Use a
118. network into the proper PDP Packet Data Protocol context A TFT consists of from one and up to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that is unique within all TFTs associated with the PDP contexts that share the same PDP address Information of source destination type of service etc is combined in each packet filter in the TFT Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection will normally be sufficient However if you need to have a video conference you may need to use a Streaming connection in order to obtain a direct connection without interruptions Your Traffic Flow Template can define these priorities so that your connection automatically switches to Streaming e g when you have a video conference Defining the Traffic Flow Template To define a new template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates 2 Select which filters should apply to which Profiles The filters are defined in the Traffic flow filters list Refer to the next section 3 Click Apply TT 98 123571 E Administration 122 Chapter 5 Using the web interface Defining filters for the Traffic Flow Template To define the filt
119. ng a computer with Bluetooth on page 64 On your computer select Connect To from the Start menu Select Show All Connections Open the New Connection Wizard and click Next Select Connect to the Internet and click Next Select Set up my connection manually and click Next Select Connect using a dial up modem and click Next If other modems are installed the Wizard now shows a list of all installed modems Select your Bluetooth driver from the list In the ISP Name field type a name for your connection and click Next When you are asked for a phone number type 98 if you want a Standard data connection to the Internet and or the web interface or 99 if you are going to connect only to the web interface in the EXPLORER 300 New Connection Wizard Phone Number to Dial What is your ISP s phone number Type the phone number below Phone number gg You might need to include a 1 or the area code or both If you are not sure you need the extra numbers dial the phone number on your telephone If you hear a modem sound the number dialed is correct lt Back Cancel Using a computer 65 Chapter 4 Using the interfaces To dial up using a specific Profile type 98 lt CID gt To find the lt CID gt number access the web interface select SETTINGS gt Bluetooth and locate the Profile CIDs section at the bottom of the window For further information see Configuring the Bluetooth interface on page 95
120. nistration 120 Chapter 5 Using the web interface Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines e Background is used for data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records 4 Type in the bit rates in kbps in the following rows e Maximum bit rate ul kbps is the maximum upload bit rate allowed for this Profile e Maximum bit rate dl kbps is the maximum download bit rate allowed for this Profile Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this Profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this Profile D When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed 5 In the Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent 6 Inthe Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 7 In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission
121. nsdaccensans 137 Kotola k ere Pere meee oe reper E E Cee ere eae ow Sart reid E E a ore rns 142 Appendix A Technical specifications TT 98 123571 E DA TITS appendiks neoe eei naoa ana e a e Aaea 143 Ge eralspedificat NS SiasaSxcaccsunndonbcs cencopunndeenenaulwccassaadusais bxcaanchaneteeneieeseeuuunerseees 143 ix Contents Battery cu huccssccceunecacuauvavantis steciunlsutacsunsbuanttuh bed aasuoubeceda tune innsupeenaasaciandesbecneueatacenedecs 144 Power INN risse e aaaea r sey EE nae ens 145 EE AE E E E 145 Phonennterlace aotea E ereeen eet 146 LAN interface nnne nenn aE EEE E Ra 147 Bluetooth interface ssseesessseeseesesseseeseseesessessesessesseseesessessessesessessesessessesesseseeses 148 B iltin AMenna scznceaz nunca sanceatsannteesaaidoveeasuuamasssaseeassaaaantsnouncenaranceaateiveneanes 149 EXPLORER Bluetooth Handset charger interface c ccsscesccseesesseesseeseeeeeeees 150 Serial number lahel issiskirt edena eee oea ea a EEE NIERE 151 CONTON seien ae de os aea e E EERE e 152 Appendix B AT commands Glossary Index TT 98 123571 E Inthis appendix sesiis iiien E E EREE EAE RRR 154 Starting up an AT command session ssessesesssssessesessesseseesesseseesessesrsseseesesseseesessese 154 List of supported AT commands sesiinrsiisi iistri daeoni taahi 155 E E ee E 161 E E E a a E eee 165 Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 300 The EXPLORER
122. nted Circuit Board Personal Digital Assistant A lightweight hand held usually pen based computer used as a personal organizer Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Received Signal Strength Indicator Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection 163 TFT VPN TT 98 123571 E Glossary Traffic Flow Template A packet filter list allowing the Core network and the EXPLORER 300 to classify packets received from the external network into the proper PDP context Virtual Private Network A network thatis constructed by using public wires to connect n
123. numbers To see the name and time stamp of the alarm press OK Use A and to scroll through the name ID and time stamp If the text is too long press OK P to scroll through the rest of the text Help desk If you need support regarding airtime you may call the Airtime Provider help desk To see the help desk number select HELP DESK in the menu system The display will show the name and phone number of your Airtime Provider if it is available on the SIM card If the information is not available on the SIM card you can use the built in web interface of the EXPLORER 300 to store the help desk name and number For further information see Accessing the Help desk on page 125 TT 98 123571 E 45 Chapter 3 Using the display and keypad Dynamic information in the display Types of display information Text in the display can be e Information of received messages e Alarms e Status information e Request for action Received messages Alarms When messages arrive in your EXPLORER 300 the display indicates the number of new messages that have arrived and the red message indicator is flashing 2 MESSAGES RECEIVED Si ay ce The messages can be SMS messages or notification of voice mail e Tf the message is an SMS message press OK to view the message e Tf the message is information of voice mail press OK or C to go back to the Main screen The red message indicator will keep flashing until you
124. odes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 164 Numerics 2 wire interface connecting 52 specifications 146 A access rights in web interface setting up 124 accessories available 130 administration settings 115 advanced configuration Bluetooth 95 LAN 92 network settings 108 alarms in display 46 137 list of active 45 114 antenna for Bluetooth 148 pointing 23 repointing 40 75 specifications 149 APN setting for all interfaces 108 setting for Bluetooth 95 setting for LAN 92 applications overview 6 AT commands 154 audio indicators 41 88 automatic power up 42 87 Azimuth 21 backlight in display 40 87 barring calls 103 battery charging 128 dummy 130 guidelines for use 128 inserting 12 removing 13 specifications 144 TT 98 123571 E BGAN coverage 2 services 4 system overview 3 Bluetooth devices pairing 51 97 unpairing 99 viewing list of paired 99 Bluetooth handset charging interface 67 150 connecting 53 making a call 55 Bluetooth interface connecting a computer 64 connecting a handset 53 setting up 95 setting voice quality 95 specifications 148 browser settings for web interface 69 C call log 39 86 calls barring 103 closed user group 106 forwarding 102 holding 59 line identification 105 local 58 making or receivin
125. oftware on your computer follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your EXPLORER 300 Properties software upload and alarm list 113 Chapter 5 Using the web interface Viewing the Alarm List When an alarm is issued the web interface shows an alarm icon in the icon bar To view the Alarm list click the alarm icon from the icon bar at the top of the web interface or select Properties gt Alarm list from the left navigation pane Thrane amp Thrane BATTERY arn SIGNAL HEREOOO rT BI AN First reported ID Severity Count Text DASHBOARD PHONE BOOK Fri May 25 12 43 50 2007 00283 0 ALARM 1 Ethernet module error MESSAGES CALLS SETTINGS PROPERTIES Upload Alarm list ADMINISTRATION HELPDESK The Alarm list window shows a detailed list of active alarms including the time of the first occurrence ID and severity of the alarm message number of occurrences and a short text describing the error For more information on the alarm messages refer to Alarm messages on page 137 If you need to report the alarms for service purposes make sure you include the complete ID number This number is used by service personnel to uniquely identify an alarm TT 98 123571 E Properties software upload and alarm list 114 Chapter 5 Using the web interface Administration Accessing the administration settings Logging on The Administration se
126. omputer To upload software from your computer to the EXPLORER 300 do as follows 1 Download the new software as described in the next section or acquire the software version from Thrane amp Thrane and save it on your computer 1 Open the web interface and select PROPERTIES from the left navigation pane 2 Click Upload from the left navigation pane If you have not entered the PIN at start up you are prompted for an Administration user name and password 3 If required type in the Administration user name and password and click Logon The default user name is admin and the default password is 1234 The SOFTWARE UPLOAD page opens Thrane amp Thrane wes mo es BT DASHBOARD CHECK FOR SOFTWARE UPDATES Current software version PHONE BOOK MESSAGES Check for updates CALLS Latest available Not checked SETTINGS File size PROPERTIES Upload a UPLOAD SOFTWARE TO TERMINAL Alarm list ADMINISTRATION Browse Upload HELPDESK SITE MAP v ol MLE Local intranet vy TT 98 123571 E Properties software upload and alarm list 111 Chapter 5 Using the web interface 4 In the field UPLOAD SOFTWARE TO TERMINAL click Browse 5 Browse to the new software version and accept it 6 Click the Upload button Note that the upload procedure takes a couple of minutes D When upload is done your EXPLORER 300 automatically restarts with the new software Downloa
127. on has not yet been acquired at this point the display will show NO GPS For further information see the Troubleshooting Guide on page 132 READY The EXPLORER 300 is registered on the network and is ready to go online If a computer is already connected the display will show DATA instead of READY Main screen The Main screen is shown after passing the PIN and pointing screens and anytime you leave the menu system BT amp g READY z Sa ee The Main screen shows the most important status of the EXPLORER 300 such as battery status signal strength and general status The Main screen also shows icons for any interfaces that are turned on TT 98 123571 E 33 Display symbols Chapter 3 Using the display and keypad Apart from the menu text the display can show various symbols Below is a list of the possible symbols with an explanation to each symbol Symbol Explanation The battery charge level When the level is too low below 10 the icon flashes Recharge the battery as soon as possible If no battery is inserted the symbol is not shown in the display The battery is charging The signal strength Minimum two bars are normally required to be able to make a Standard Voice call EA Phone interface is on Bluetooth interface is on LAN interface is on Unread message shown next to the message in the message list Read messages shown next to the me
128. on on the web interface see The web interface on page 68 If the mobile subscriber numbers are not available in the display menu system nor the web interface refer to your airtime subscription Using a phone 56 Chapter 4 Using the interfaces Dialing functions Overview There are a number of dialing functions available in the EXPLORER 300 The following list shows the allocated special purpose numbers for the EXPLORER 300 Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is an unlisted number you will not be allowed to dial back 0 followed by one of the numbers 1 199 Short dial phone numbers in phone book and or off hook key 0201 or 0202 followed by or off hook key Local call to Bluetooth handset 0301 followed by or off hook key Local call to analog phone Apart from the numbers above the EXPLORER 300 uses the following dialing prefixes e 31 before the phone number will hide the callers phone number to the recipient e 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e Ris used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services fu
129. onnector is located at the back of the EXPLORER 300 and is marked DC OUT Make sure the connector is oriented correctly in relation to the coding of the plastic insert 3 Connect the other end of the cable to your EXPLORER Bluetooth Handset If the EXPLORER 300 is connected to power the battery of the Bluetooth Handset is now recharged What s next This chapter has described the basics of how to set up and use each interface The following chapter Using the web interface describes how to use the built in web interface for setting up and using the EXPLORER 300 TT 98 123571 E Additional interfaces 67 Chapter 5 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure the EXPLORER 300 Initial configuration of interfaces is described in the chapter Using the interfaces on page 48 Introduction The web interface What is the web interface The web interface is a built in web server in the EXPLORER 300 used for operating setting up and configuring the EXPLORER 300 You can access the web interface from a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 have been tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your computer to the EXPLORER 300 Make sure your computer is set up for the interface you are planning to use for con
130. ossible When the EXPLORER 300 has obtained GPS fix you can point the antenna towards the BGAN satellite No signal or weak signal from the BGAN satellite The view to the satellite is blocked Make sure the EXPLORER 300 has a clear view to the satellite Be aware that window glass trees or even rain may reduce the signal level The antenna is pointed in the wrong direction Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength Connection to the Internet cannot be established The signal strength is too low Check that the antenna is pointed according to the position data Adjust the position to the highest signal strength you can obtain As a rule of thumb you should havea a signal strength of 41 dBHz or more to be able to make a call or data session Your connection is defined as a dial up connection but you have not opened the dial up connection Your connection is a dial up connection but you have not entered the phone number 98 to indicate a connection to the Internet You need to open the dial up connection before you can connect to the Internet Change the phone number in the dial up connection to 98 and open the dial up connection before accessing the Internet TT 98 123571 E 133 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy Th
131. our EXPLORER 300 is located in France select France in the Country list Otherwise select Other 5 Use the predefined Device name or type in a new name for your EXPLORER 300 The Device name is shown to other Bluetooth devices if the EXPLORER 300 is configured to be shown refer to step 7 below 6 Use the predefined Default passkey or type in a new one This passkey is used by default when pairing devices with the EXPLORER 300 7 Next to Visibility select Show or Hide TT 98 123571 E Setting up the interfaces 97 8 Chapter 5 Using the web interface e If you select Show the device name of the EXPLORER 300 is shown to other Bluetooth devices that are searching for devices e If you select Hide other Bluetooth devices will not see the EXPLORER 300 Click Apply at the bottom of the window Pairing from your Bluetooth device For information on how to pair devices from your Bluetooth device see Pairing devices in which you can enter a passkey on page 51 Pairing devices with a fixed passkey Some Bluetooth devices such as headsets do not provide the possibility to enter a passkey for connecting to another device These devices have a fixed passkey which must be entered on the other device This section describes how to pair such devices with the EXPLORER 300 DZ The method for pairing devices may vary depending on your Bluetooth device Consult your Bluetooth device documentation for information Do as follow
132. ow The new settings are included if you select the filter in the Traffic flow template window TT 98 123571 E Administration 123 Chapter 5 Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non administrator users To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION gt User permissions Thrane amp Thrane BATTERY s SIGNAL 000000 oh BT ALLOW USERS TO DASHBOARD PHONE BOOK Upload software MESSAGES Edit phone book CALES Change phone settings SETTINGS Change LAN settings PROPERTIES ADMINISTRATION Change Bluetooth settings Call charges Change supplementary services Log handling Change common settings Profiles Change general settings Traffic flow templates ALLOW AT COMMANDS ON SIM Lock A Changes to AT command permissions require rebooting to take effect User permissions HELPDESK LAN interface yes SITE MAP Bluetooth interface yes Apply Cancel 2 For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings 3 For each of the listed interfaces under ALLOW AT COMMANDS ON select yes to allow the use of AT commands or no to block the use of AT commands on that interface Note that this setting does not take effect until the EXPLORER 300 is restarted 4 Click Apply The settings to which access is denied are
133. p Thrane BATTERY SIGNAL 0000000 om ah BT Cit DASHBOARD RESET ADMINISTRATOR PASSWORD PHONE BOOK Resetcode MESSAGES Reset Cancel CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP ofl pp eee 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password TT 98 123571 E Administration 116 Chapter 5 Using the web interface Changing the administrator password Do as follows 1 After entering the Administrator user name and password in the ADMINISTRATION window locate the section Change administrator logon Thrane amp Thrane BATTERY SIGNAL D000000 ae BT Please remember to log off after use DASHBOARD Change administrator logon PHONE BOOK iearname fadmin MESSAGES New password ZE CALLS Retype new password Jovseeeees SETTINGS Change PROPERTIES Configuration ADMINISTRATION Save configuration to file Save Profiles Load configuration from file Browse Load Administrator logoff Log handling BA Traffic flow templates Call charges SIM Lock HELPDESK bd 4 gt E Done I i T i nene Type in the existing user name Type in the new password twice Click Change At the next logon the new password is required Saving a configuratio
134. pendix A Technical specifications Tx time max Rx time max Standard call Battery Specifications Item Specification Battery type Lithium ion rechargeable Voltage 11 1 V Capacity 2 2 Ah Time between recharging Standby time 36 hours 1 hour 20 min 96kbps 0 C to 55 C 32 F to 131 F 3 hours 30 min 64kbps 0 C to 55 C 32 F to 131 F 3 hours 0 C to 55 C 32 F to 131 F Charge time Less than 3 hours when the EXPLORER 300 is switched off Charge temperature 0 C to 45 C 32 F to 113 F Ambient Min charge cycles 300 Storage temperature 1 Month 3 Months 1 Year 20 C to 60 C 4 F to 140 F Ambient 20 C to 45 C 4 F to 113 F Ambient 20 C to 20 C 4 F to 68 F Ambient a Performance depends on a wide range of factors and actual usage b With either Bluetooth or Phone interface TT 98 123571 E 144 Appendix A Technical specifications Power input Connector pin out This drawing shows the pin out for the DC Power connector GND Specifications Item Specification DC input range 10 to 16 V DC Power consumption Standby mode 0 8 W Typical Transmit mode 14 W Typical During charging 38 W max Connector type 2 5mm EIA RC 5320 IV a Performance depends on a wide range of factors and actual usage AC DC adapter Item Specification AC input range 100 to 240 V
135. quested AT CGREG GPRS network registration status AT CGSMS Select service for MO SMS messages AT CGSN Request product serial number identification AT CGTFT Traffic flow template AT CHLD Call related supplementary services AT CHUP Hang up call AT CIM Request International Mobile Subscriber Identity AT CIND Indicator control AT CLAC List all available AT commands AT CLCC List current calls AT CLCK Facility lock AT CLIP Calling line identification presentation AT CLIR Calling line identification restriction AT CMAR Master reset AT CMEC Mobile equipment control mode AT CMEE Report mobile equipment error AT CMER Mobile equipment event reporting AT CMGC Send command AT CMGD Delete message AT CMGF Message format AT CMGL List messages AT CMGR Read messages AT CMGS Send message AT CMGW Write message to memory TT 98 123571 E 157 Appendix B AT commands Command Function AT CMOD Call mode AT CMSS Send message from storage AT CNM New message indication to TE AT CNUM Subscriber number AT COLP Connected line identification presentation AT COPN Read operator names AT COPS PLMN selection AT CPAS Phone activity status AT CPBF Find phone book entries AT CPBR Read phone book entries AT CPBS Select phone book memory storage AT CPBW Write phone book entry AT CPIN Enter PIN AT CPLS Selection of preferred PLMN li
136. r are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK window TT 98 123571 E Using the phone book TI Chapter 5 Using the web interface Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane The CALLS window contains information on time connected for circuit switched connections Thrane amp Thrane ane om BT ae DDO0000 i TOTAL USAGE DASHBOARD PHONE BOOK Standard voice 0 2 Minutes MESSAGES Export total Call Log to file CALLS Outgoing calls Received calls Missed calls Standard data sessions Streaming data sessions SETTINGS PROPERTIES d BoSS TTT e gt 7 Exporting the call log The EXPLORER 300 logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CA
137. r outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message from the EXPLORER 300 on page 80 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane BATTERY SIGNAL 0000000 ae BT SMS service center 870772001799 Edit DASHBOARD Voice mail number PHONE BOOK Include message in reply C Yes No MESSAGES Tabak Delivery notification Cyes No Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS PROPERTIES Md CC a ttternet 2 Ifyou want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply TT 98 123571 E Handling messages 84 Chapter 5 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save
138. rength You can toggle the pointing sound on off by pressing A or Won the keypad Do as follows to point the antenna 1 While observing the built in compass of the EXPLORER 300 rotate the EXPLORER 300 left or right until it points in the correct horizontal direction known as the Azimuth Refer to Pointing data on page 21 Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna TT 98 123571 E 23 Chapter 2 Getting started 2 Tilt the EXPLORER 300 slowly up or down until it points in the correct vertical direction known as the Elevation Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna 3 After passing the PIN screen the display shows the current satellite signal strength Use this information to fine adjust the antenna canceL 40 1 dBHz ok position as shown in step 1 and 2 a ee Remember not to touch the antenna part When fine adjusting the antenna the display may take a while to update the signal strength Wait a second or two after each move to make sure the display is updated If the right most part of the signal strength bar is grey it indicates that the level has previously been higher than the current level CANCEL 45 1 dBHz OK ge 4 When you have the highest signal strength you can obtain press OK on the keypad The EXPLORER 300 now tries to establish a connection
139. rned Do not transmit data that 02109 ciphering off requires ciphering 02200to Ethernet Ethernet data session could See the display call log for 02209 Connection not be established the cause of the error Refer Failed to Calls menu on page 39 If the problem persists contact your distributor 02400to Invalid The EXPLORER 300 is not The EXPLORER 300 02409 Battery able to detect the battery requires an original Thrane type amp Thrane battery The reason may be one of If you are already using an the following original Thrane amp Thrane y battery when you see this e You are not using an nae alarm contact your original Thrane amp distributor f t Thrane battery istributor for support e The battery is defective 02600to Antenna The EXPLORER 300 is not Do not use the terminal 02609 Failure able to detect the state of Contact your distributor the antenna relay 02800to Bluetooth The list of paired Bluetooth Unpaira paired device to 02809 Device devices is full The make room for a new one Database Full EXPLORER 300 does not For information on how to allow more than 2 paired unpair devices see devices Unpairing devices on page 99 02810 to Bluetooth Too many Bluetooth Unpair a device The alarm 02819 overload devices are in sleep mode may take a while to be blocks power Power save is blocked cleared If the alarm is not save cleared unpair one more device 02900to Network failed The EXPLORER 300 does Restart the
140. ry 77 Phone interface connecting 52 specifications 146 PIN administration PIN 115 entering in display 20 entering in web interface 72 entering with a phone 54 pointing 23 help 21 position data 21 repoint the antenna 40 sound on off 41 88 pole mount 26 130 POTS interface connecting 52 specifications 146 power 17 automatic 42 87 connecting 16 specifications 145 power up mode 42 87 Profiles for data transmission 119 selecting for Bluetooth 95 selecting for LAN 92 properties view 44 73 110 167 Proxy server disabling 69 PUK code 21 54 72 Q Quick dial 55 R redial 57 restoring settings 42 S safety summary iii semi fixed installation 26 sent messages resending forwarding or deleting 81 viewing status 81 serial number 44 73 110 services supported by BGAN 4 services and interfaces combinations 10 services supplementary 101 setting language 42 109 settings restore 42 Short dial 55 show number 105 SIM card inserting 12 removing 14 specifications 145 SIM lock 10 SMS in display opening or deleting 37 receiving 46 view list 37 SMS in web interface forwarding 83 opening 83 receiving 82 replying to 83 sending 82 SMS service number 73 85 110 TT 98 123571 E Index software uploading 111 view version 73 110 sound alarm 41 88 message 41 88 when pointing 41 88 sound and light disabling 41 88 specifications
141. s and communication interfaces The following table shows which services can be accessed from which interfaces and which types of equipment can be used Interface on the EXPLORER 300 Service Display Phone Bluetooth LAN Keypad E Analog Bluetooth o telephone handset o W g Standard 5 Voice E Nn E 5 2 Computer Computer z Z e W 3 Data 3 single user E rn 2 v amp SMS Computer Computer View only What s next This chapter has provided an overview of the BGAN system and of the EXPLORER 300 The next chapters will go into more detail about how to set up and use the EXPLORER 300 The following chapter Getting started explains how to unpack and start up the EXPLORER 300 and how to point the antenna in order to get the best possible signal TT 98 123571 E 10 Chapter 2 Getting started In this chapter This chapter describes e what is included in the delivery e how to insert and remove the battery and SIM card and e how to start up the EXPLORER 300 and make the first call or data session Unpacking and assembling Unpacking Unpack the EXPLORER 300 and accessories and check that the following items are present Getting Started Kit containing Getting Started leaflet Quick Guide EXPLORER 300 CD ROM BGAN LaunchPad CD ROM EXPLORER 300 AC DC adapter E amp E LAN Cable EXPLORER 300 Battery TT 98 123571 E 11
142. s to pair the devices 1 2 TT 98 123571 E Connect a computer to the EXPLORER 300 e g using the LAN interface Start up the EXPLORER 300 Refer to Getting started on page 11 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 300 Access the web interface from your connected computer For further information see The web interface on page 68 Select SETTINGS gt Bluetooth and make sure that Bluetooth is Enabled From the left menu of the Bluetooth window select Add device Note that you can pair maximum 2 devices If you have already paired 2 devices you have to unpair a device before you can pair a new one For information on how to unpair devices see Unpairing devices on page 99 Click Search The EXPLORER 300 now searches for Bluetooth devices DZ The search procedure can take up to 2 3 minutes The list is not updated dynamically Click Update to see new found devices Click Update When the device you want to pair appears in the list click Pair next to the device Enter the passkey of your Bluetooth device Setting up the interfaces 98 Chapter 5 Using the web interface The default passkey for a Bluetooth headset is often 0000 Otherwise refer to the manual for your Bluetooth device 11 When you are prompted from the Bluetooth device usually by a tone press the button on the device to accept pairing The new device should now be paired with the EXPLORER 300 and ad
143. sfully entering the PIN This means that after power on you will see the Signal strength screen The numbers on the drawing refer to the different start up options described in the following sections TT 98 123571 E 18 Chapter 2 Getting started Full procedure 1 After power on enter the PIN and then point the antenna In this mode you have full access to the EXPLORER 300 that is you can use the menu system and communicate on the BGAN network The display will show READY when the menu system is not activated Off line procedure 2 After power on enter the PIN but cancel pointing In this mode you can use the menu system but are not able to communicate on the BGAN network The display will show POINT NOW when in the Main screen Press Aor V to enter the menu system When you want to point the antenna press OK from the Main screen Emergency procedure 3 After power on cancel the PIN and then point the antenna In this mode you can only place emergency calls and only if permitted by the network You are not able to access the menu system nor to communicate on the BGAN network apart from emergency calls until you enter the PIN The display will show ENTER PIN If you press OK you can enter the PIN No other options are available from the keypad From the web interface you can view properties and if you have an administrator password upload software TT 98 12357
144. sible There are 3 predefined Profiles Standard Streaming 32 kbps and Streaming 64 kbps Additionally you can define your own custom Profiles If you have selected a Streaming connection as your Primary Profile the LAN interface will be running a Streaming connection until you select another Profile or disconnect the interface However if you select one or more Secondary Profiles you can set up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic For further information on Profiles and Traffic Flow Templates see Using Profiles on page 119 and Using a Traffic Flow Template on page 122 Select the Secondary Profile To select more than one secondary Profile press and hold Ctrl or Shift while selecting Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary Profiles are listed under Profile CIDs Click Apply Your LAN settings are applied Note that changes to your Profiles are not activated until you click Activate Click Activate if you want to activate the changes to your Profiles Setting up the interfaces 94 Chapter 5 Using the web interface Configuring the Bluetooth interface For an explanation of each of the data settings see Description of data settings on page 90 To configure the Blu
145. ssage in the message list mg oS The current connection on the BGAN network is not ciphered Do not transmit data that requires ciphering TT 98 123571 E 34 Chapter 3 Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be entered before you can access the menu system temperatures close to 25 C 13 F the display may even turn black for a moment e g when you are scrolling through a menu After 1 2 seconds with no keypad activity the display will be readable again Note 4 In low temperatures the display may respond slowly when a key is pressed At Short cuts To access the menu system from the Main screen press A or V To move up and down in the current menu press A or V To select the current menu item or setting press OK To escape the current menu setting and return to the previous level press C To see the hidden part of long text strings press gt To move backwards in the menu system or in long text strings press lt To adjust settings press A and V The following short cuts are available in the menu system To exit the menu system press and hold C for one second The display returns to the Main screen To activate deactivate Stealth mode Press C OK When stealth mode is activated the display shows STEALTH ACTIVATED for a moment then all lights and sounds are turned off D For Stealth mode to be availab
146. st AT CPMS Preferred message storage AT CPOL Preferred PLMN list AT CPPS eMLPP subscriptions AT CPUC Price per unit and currency table AT CPWD Change password AT CR Service reporting control AT CRC Cellular result codes AT CREG Network registration AT CRSM Restricted SIM Access AT CSCA Service center address AT CSCS Select TE character set AT CSDF Settings date format TT 98 123571 E 158 Appendix B AT commands Command Function AT CSIL Silence command AT CSMS Select message service AT CSQ Signal quality AT CSSN Supplementary service notifications AT CSTA Select type of address AT CSTF Settings time format AT CSVM Set voice mail number AT CUSD Unstructured supplementary service data AT CAAP Automatic answer for eMLPP Service AT FCLASS Select mode AT GCAP Request complete capabilities list AT GCI Country of Installation AT GMI Request manufacturer identification AT GMM Request model identification AT GMR Request revision identification AT GSN Request product serial number identification AT ICF DTE DCE character framing AT IFC DTE DCE local flow control AT ILRR DTE DCE local rate reporting AT IPR Fixed DTE rate AT WS46 PCCA STD 101 17 select wireless network AT IBLTH Bluetooth management AT IBNOTIFY Control the sending of unsolicited result codes AT _IBTIF Bluetooth confi
147. static IP address for external traffic The built in NAT functionality in the EXPLORER 300 makes all necessary address translations between the local area traffic and the external traffic TT 98 123571 E Setting up the interfaces 91 Chapter 5 Using the web interface Configuring the LAN interface For an explanation of each of the data settings see Description of data settings on page 90 CAUTION If you are connected using LAN while changing the settings below your A changes may affect your current connection To configure the LAN interface do as follows 1 Select SETTINGS gt LAN Thrane amp Thrane BATTERY C N rm SIGNAL 0000000 ae BT INTERFACE STATUS DASHBOARD LAN interface Enabled Disabled PHONE BOOK NAT MESSAGES NAT mode Router mode Modem mode CALLS TCP IP SETTINGS Dynamic IP address LAN Bluetooth Static IP address J J Phone IP Header compression Enabled Disabled Common APN Language Common PROPERTIES SIM default ADMINISTRATION C Network assigned HELPDESK C User defined BGAN INMARSAT COM SITE MAP User name Password J 4 Done f a internet vy 2 Select whether the LAN interface should be Enabled or Disabled 3 Under NAT mode select whether the EXPLORER 300 should run in Router mode or in Modem mode Router mode is recommended for most purposes e Select Router mode if the EXPLORER 300 should act as a
148. system and select PROPERTIES gt TERMINAL gt HARDWARE gt UNIT SER NO The new device is now paired and ready to communicate with the EXPLORER 300 E gt Maximum 2 devices can be paired with the EXPLORER 300 If you have already paired 2 TT 98 123571 E devices you have to unpair a device before you can pair a new one For information on how to unpair devices see Unpairing devices on page 99 Bluetooth pairing 51 Chapter 4 Using the interfaces Using a phone Connecting an analog phone Before connecting to the Phone interface To connect a phone to the Phone connector you need an analog telephone cable with an RJ 11 connector For specifications and pin out refer to Phone interface on page 146 Connecting to the Phone interface Do as follows 1 Connect the cable to your phone 2 Connect the other end of the cable to the Phone connector on the EXPLORER 300 3 Power up the EXPLORER 300 and point the antenna as described in Pointing the antenna on page 21 4 Check the connection by making a phone call See Making or receiving a phone call with the EXPLORER 300 on page 55 If connection fails check that the interface is enabled in the EXPLORER 300 If the analog phone icon is not present in the display Main screen and in the Icon bar of the web interface the interface is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshoo
149. t to use The following languages are available e English e French e German e Russian e Spanish The web interface and the display menus will now use the selected language Restoring settings You can restore default values for the settings in the SE setting The following settings are restored e Backlight e Audio indicators e Stealth mode e Interfaces enabled e Power up mode Note that all other settings are left unchanged To restore settings do as follows 1 Select SETTINGS gt RESTORE SETTINGS TT 98 123571 E Tp NGS menu except the contrast 42 Chapter 3 Using the display and keypad 2 Press OK Properties menu Viewing known Bluetooth devices You can view a list of the Bluetooth devices that are paired with the EXPLORER 300 The devices are listed with their Bluetooth names The devices in this list can communicate with the EXPLORER 300 without any further setup To view the list of known Bluetooth devices select PROPERTIES gt BLUETOOTH DEVICES To see details on a specific Bluetooth device select the device in the list and press OK Viewing the GPS status The display can show the current GPS status To view the GPS status select PROPERTIES gt GPS STATUS The GPS status screen can vary depending on the situation e Ifthe GPS position has not yet been obtained the display shows the status of each of the 16 GPS satellites as follows ACQUIRING GPS WERA
150. tationary Placed in a fixed position relative to a point on the surface of the earth GMPCS Global Mobile Personal Communications by Satellite GMPCS is a personal communication system providing transnational regional or global coverage from satellites GMPCS MoU A framework signed by Member States GMPCS System Operators Terminal Manufacturers and Service Providers The GMPCS MoU mark allows GMPCS subscribers to take terminals anywhere and use them in countries where they are licensed GPRS General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications systems 9 6 kbps TT 98 123571 E 161 GPS IMEI IMSO kbps LAN LaunchPad MAC MDI X NAT TT 98 123571 E Glossary Global Positioning System A system of satellites computers and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver International Mobile Equipment Identity A unique number given to every single piece of mobile phone equipment IMEI numbers are stored in a database containing all valid mobile phone equipment International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS
151. ten is im m wr a nv m w ur ar tou 10 tan Wear ie FI 1 4 satellite F2 1 4 satellite F3 l 4 satellite The map depicts In marsas expectations ofooverage but doesnot www inmarsat com bgan F represent a guarantee of servioe The availability of service at the IOR AOR W To bedetermined edge of ooverage arezs Tuctuates depending on various conditions POR The launch ofthe F 3 satellite will be determined in due course P bgan inmarsat DMZ The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions The launch of the F3 satellite POR will be determined in due course TT 98 123571 E 2 Chapter 1 Introduction Overview of the BGAN system A complete BGAN system may include the EXPLORER 300 with connected peripherals the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your EXPLORER 300 and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc amy Packet Switched Network f NN es o e Satellite koa f M IP Router 4 PC EXPLORER 300 j Satellite Access Station SAS B G Switch Voice and ISDN Circuit Switched Network Bluetooth Laptop handset TT 98 123571 E 3 Chapter 1 Introduction The BGAN services Supported services The services currently support
152. ternational Mobile Equipment Identity of the EXPLORER 300 This is the unique mobile equipment number that identifies your EXPLORER 300 The IMEI number is also printed on the serial number label at the back of the terminal Viewing mobile subscriber numbers If available on the SIM card the MOBILE NUMBERS menu lists the mobile subscriber number to use when calling the EXPLORER 300 To view the mobile subscriber number select PROPERTIES gt MOBILE NUMBERS If the mobile number is not available the display reads NO INFORMATION AVAILABLE Viewing the voice mail number The EXPLORER 300 informs you of any incoming voice mail through the display and through the web interface The voice mail number is the number you call to hear your incoming voice mail If available on the SIM card the PROPERTIES menu shows the voice mail number To view the voice mail number select PROPERTIES gt VOICE MAIL NUMBER If the voice mail number is not available the display reads NO INFORMATION AVAILABLE TT 98 123571 E 44 Chapter 3 Using the display and keypad Alarm list If an error is present in the system an alarm will be issued For information on how new alarms are presented see Display of alarm messages on page 137 To view the list of currently active alarms enter the menu system and select PROPERTIES gt ALARM LIST The alarms are listed with their ID
153. th external power supply battery Contact your distributor 00210 to SIM Module The SIM interface on the Contact your distributor 00219 Error EXPLORER 300 cannot be used 00230to Temperature The system is in danger of Do not use the 00239 Sensor FATAL overheating EXPLORER 300 Contact your distributor 00240to Temperature Automatic adjustment of Contact your distributor 00249 Sensor Error the display contrast does not work 00250to Bluetooth Bluetooth cannot be used Contact your distributor 00259 Module Error 00260to System Error The EXPLORER 300 cannot Contact your distributor 00269 communicate on the satellite network 00270to Voice Module Voice services cannot be Contact your distributor 00279 Error accessed by the EXPLORER 300 00280to Ethernet The Ethernet interface on Contact your distributor 00289 Module Error the EXPLORER 300 cannot be used TT 98 123571 E 138 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 00290to Power Supply Power on off charging Contact your distributor 00299 Error and or LED control may be out of function 00300to GPS Module The GPS module is out of Contact your distributor 00309 Error function The EXPLORER 300 cannot obtain a valid GPS position 01000to Temperature Low ambienttemperatureis Move the EXPLORER 300 to 01009 Too Low causing the performance of a warmer location
154. than 100 calls in the total list the oldest calls are automatically removed to make room for new calls TT 98 123571 E Call log 79 Chapter 5 Using the web interface Handling messages Sending an SMS message from the EXPLORER 300 If the EXPLORER 300 is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the EXPLORER 300 goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it is in the Sent folder To send an SMS message from the EXPLORER 300 do as follows 1 Click MESSAGES from the left navigation pane This window contains new incoming messages et a a BT pee BERODD E WRITE NEW MESSAGE DASHBOARD PHONE BOOK MESSAGES Inbox a Write message Please note that text over 160 characters will be sent as multiple messages Outbox This will be sent as fi message s Sent Message settings Delivery notification Yes No CALLS Recipient _Send SETTINGS PROPERTIES ADMINISTRATION 3 Type in the message in the WRITE NEW MESSAGE field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remem
155. the EXPLORER 300 e The built in web interface of the EXPLORER 300 e The BGAN LaunchPad The web interface in the EXPLORER 300 The web interface is a built in web server for setting up and controlling the EXPLORER 300 using a connected computer with a browser No installation of software is required unless the computer is connected via USB For information on how to use the web interface see Using the web interface on page 68 The BGAN LaunchPad BGAN LaunchPad from Inmarsat is a computer application for setting up terminals in the BGAN system A CD ROM with the LaunchPad is included in the delivery For information on how to use the LaunchPad refer to the user guide provided with the LaunchPad TT 98 123571 E In this chapter 48 Services and interfaces Chapter 4 Using the interfaces A variety of services can be accessed from different interfaces on the EXPLORER 300 The following table shows the possible combinations of services and interfaces and which types of equipment can be used Interface on the EXPLORER 300 TT 98 123571 E peice Display Phone Bluetooth LAN Keypad c 2 Analog Bluetooth 3 telephone handset S g Standard 5 Voice E Nn E 5 E Computer Computer En S g Data 3 single user E Nn 2 uv SMS Computer Computer View only General 49 Chapter 4 Using the interfaces Enabling or disabling an interface Overview By default all interfaces are e
156. ting Guide on page 134 TT 98 123571 E Using a phone 52 Chapter 4 Using the interfaces Connecting a Bluetooth handset Before connecting a Bluetooth handset To use a Bluetooth handset with the EXPLORER 300 you first have to pair the two devices For information on pairing devices see Bluetooth pairing on page 51 The Bluetooth handset must be placed within a maximum distance of 25 m from the EXPLORER 300 Note that this is the maximum distance in open air the actual maximum distance may be shorter depending on the environment In an office environment you should be able to establish a connection to the adjoining room Connecting a paired Bluetooth handset This section does not describe configuration of the Bluetooth interface For information on configuration see Configuring the Bluetooth interface on page 95 If the devices are already paired do as follows to connect 1 Power up the handset and the EXPLORER 300 2 Place the handset close to the EXPLORER 300 3 Turn on Bluetooth on your device The Bluetooth connection should now be established and you are ready to make a call Note Maximum 2 devices 1 voice and 1 data device can be connected at the same time If connection fails check that the interface is enabled in the EXPLORER 300 If the Bluetooth icon is not present in the display Main screen and in the Dashboard in the web interface the interface is disabled See Enabling or disabling an interface on page
157. ting an analog PRONE sssri iisisti sssrinin ai keai ei siaren 52 Connecting a Bluetooth handset ssssssssessesessesseseesessesresessesreseseesesseseesessessesesse 53 Entering the SIM PIN using a phone sssssssssssssssessesessesseseesesseseesessesesseseesrsseseesessese 54 Making or receiving a phone call with the EXPLORER 300 csssssssseesssessseessees 55 Making a call to the EXPLORER 300 sssssc sassnsaissscavtacasensstasloarsedavenstzansioausnevevanian 56 Dialing TUTE INS ape coreestenespocenunccpnempbecvacetenacenepotecceenten EE E ETEA EEEE EEEN ERER 57 Using a computer 0 0 eee csesseseecsescsesscsessessscsecsesceeesesecseseeeesesesaeseeeecsesnees 60 Choosing an interface for data connection sssssssssssseseesesseseesessesessesseseesessessesesse 60 St and rd OF Streaming data scecevasssletaasveuszncesseenceanseenssazaansunsienceanssondieasaseaacivuncentes 61 Using the LAN interface scaetascensisessececetenumsueeecaaraxareisswleteennen men metenaeoumemeree 62 Using a computer with Bluetooth sssnsssesessessessesessesseseesesseseesesseseesesseseesessesees 64 Creating a dial up connection sssesssssesessessesessesseseesessesresessesresrssesreseseesessessesesse 65 Additional interfaces 0s aeaccicare cane casa aa deeeeeiomiemaonas 67 Using the EXPLORER Bluetooth Handset charger scsccssccseesessesseeseeeeeceees 67 What s next eeneneeeeeeeeeseeeeseseetestortetesteseeresteneeneseesesnssrenessonrer
158. ting procedure e set display backlight and contrast e set audio indications on or off e enable or disable each interface e enable or disable stealth mode a terminal mode where lights and sound are off e set the power up mode e set the language used in the display and the web interface and e restore settings PROPERTIES shows e known and accepted Bluetooth devices e GPS status e Terminal information IP address hardware and software numbers IMEI number e Mobile numbers e Voice mail number and e a list of active alarms TT 98 123571 E 31 Chapter 3 Using the display and keypad HELP DESK shows the phone number to the Airtime Provider if available For information on how to navigate in the menu system see Navigating the display and keypad on page 35 Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER 300 lt message 1 gt Start up lt message 2 gt lt message 3 gt PIN Code lt message 4 gt 2 SECONDS Pointing DELETE ALL OPEN 5 SECONDS DELETE MESSAGE TOSECONDS ON 30 SECONDS lt streaming profile 1 gt OFF 60 SECONDS lt streaming profile 2 gt TIMED lt streaming profile 3 gt SET LEVEL LEVEL 1 START LEVEL 2 STOP LEVEL 3 MESSAGES o CONNECT LEVEL 6 CALLS MISSED Bree ery LEVEL 7 SETTINGS RECEIVED CONTRAST AUTOMATIC PROPERTIES OUTGOIN
159. to the BGAN network The display shows the progress as follows SEARCHING The EXPLORER 300 searches for the network operator Note that the search procedure can be very short so you may not see this text REGISTERING The EXPLORER 300 is registering itself on the network If the GPS position has not yet been acquired at this point the display may show NO GPS For further information see the Troubleshooting Guide on page 132 TT 98 123571 E 24 Chapter 2 Getting started READY or DATA READY means the EXPLORER 300 is registered on the network and is ready to go online If you have already connected a computer the display shows DATA instead of READY DMZ The display may show a different text than READY or DATA if there is more important information to show For example the display willshow ENTER PIN if you pressed C at the first request for a PIN See also the Troubleshooting Guide on page 132 CANCEL If you press C instead of OK you exit the pointing menu and the display shows the Main screen with the message POINT NOW If the PIN has been accepted you now have access to the menu system but you will not be able to connect to the BGAN network because the signal strength has not yet been accepted TT 98 123571 E 25 Chapter 2 Getting started Using a fixed EXPLORER 300 semi fixed installation You can keep the EXPLORER 300 in a fixed position using the Pole mount kit for EXPLORER 300
160. to the antenna i e 60 cm To comply with current FCC RF Exposure limits the antenna must be installed at or exceeding the minimum safe distance shown above and in accordance with the requirements of the antenna manufacturer or supplier Antenna substitution Do not substitute any antenna for the models supplied or recommended by the manufacturer You may be exposing people to excess radio frequency radiation You may contact the manufacturer for further instructions Radiation warning WARNING Maintain a separation distance of at least 60 cm from the front face of the Ay antenna to a person You as the qualified end user of this radio device must control the exposure conditions of bystanders to ensure the minimum separation distance above is maintained between the antenna and nearby persons for satisfying RF Exposure compliance The operation of this transmitter must satisfy the requirements of Occupational Controlled Exposure Environment for work related use Only use the terminal when persons are at least the minimum distance from the front face of the antenna TT 98 123571 E iv About this manual About this manual Intended readers This manual is a user manual for the EXPLORER 300 The readers of the manual include anyone who is using or intends to use the EXPLORER 300 No specific skills are required to operate the EXPLORER 300 However it is important that you observe all safety requirements listed in the Safety summ
161. tooth Handset uses a softkey in stead of the R key When you receive a call you can transfer this call to another phone or headset connected to the EXPLORER 300 To transfer the incoming call to another phone or headset do as follows 1 Press R amp lt local number gt The phone or headset with the local number you dialed starts to ring If your phone and the recipient s phone or headset are both Bluetooth devices your phone is now disconnected When the call is answered a connection is established between the initial caller and the new recipient 2 If only one or none of the devices are Bluetooth devices you have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller TT 98 123571 E Using a phone 59 Using a computer Choosing an interface for data connection Chapter 4 Using the interfaces The EXPLORER 300 has two types of interface for data connection LAN and Bluetooth The following table shows some characteristics of each interface to help you choose the right interface for your application Interface Power Amount of Setup Range Consumption LAN High None Up to 100 m of cable or very litt
162. ttings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 ee eh Thrane amp Thrane e O m St BT TA DOOOOOO EH Please enter administration username and password TESTED ADMINISTRATOR LOGON PHONE BOOK Weer name adamin MESSAGES Password fol CALLS Cancel SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Forgot administrator password i Pa ype f f l ee 7 In software version 1 07 and greater if you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the window For further information see the next section Resetting the Administrator password 3 Click Logon The Administration window is now updated to let you change the user name and password Save load a configuration or log off Administration TT 98 123571 E Administration 115 Chapter 5 Using the web interface Resetting the Administrator password DB This feature is only available in software version 1 07 and greater If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON window see the previous section Thrane am
163. u place your fingers on the antenna you will be blocking the signal and the antenna will not work efficiently Hold the support bracket and the battery module below the antenna while pointing TT 98 123571 E 22 Chapter 2 Getting started Obtaining a GPS fix The EXPLORER 300 must acquire its own location from the GPS satellites before it can register on the BGAN network This is called obtaining a GPS fix If the antenna is placed in an open location with a wide view to the sky the EXPLORER 300 will probably obtain the GPS fix automatically while you are pointing towards the BGAN satellite However if part of the view to the sky is blocked and or the Elevation is very low it may sometimes be difficult for the GPS antenna to see a sufficient number of GPS satellites In such circumstances try the following 1 Place the antenna flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible 2 When the GPS fix is obtained you can start pointing towards the BGAN satellite To see the GPS status enter the display menu system by pressing A or W and select PROPERTIES gt GPS STATUS For further information see Viewing the GPS status on page 43 Pointing the antenna towards the satellite To help you obtain the best possible signal strength the EXPLORER 300 uses a pointing sound to indicate the signal strength during pointing The frequency of the tone increases with the signal st
164. ubscribed Subscribed Subscribed Subscribed z User permissions Maximum HELPDESK SDU size o o o o lo o Byte SITE MAP SDJeor Subscribed Subscribed Subscribed Subscribed Subscribed E Subscribed E Residual bit Subscribed Subscribed Subscribed Subscribed Subscribed E Subscribed error ratio Delivery of erroneous Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed zj SDUs Transfer delay ms 0 0 0 o o 0 Traffic handling Subscribed Subscribed Subscribed Subscribed z Subscribed Subscribed z priority Apply Cancel si wl ee internet 7 2 In one of the User defined columns fill in the top field with the name of your Profile 3 In the Traffic class row of your new Profile select a class from the drop down list For best performance choose the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select one of the following e Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing e Streaming is real time one way communication It is primarily used for video and audio e Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access TT 98 123571 E Admi
165. utomatic configuration script Address M Proxy server pri IXY Serv dial up or YPN connections Addres ESS r 1 1 8 Po YE 80 fidy Jan ed z Bypass proxy server For local addresses cme 2 Uncheck the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection TT 98 123571 E Introduction 69 Chapter 5 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer do as follows 1 Connect your computer to the EXPLORER 300 For further information see Using a computer on page 60 2 Start up the EXPLORER 300 For further information see Getting started on page 11 3 Open your browser and enter the IP address of the EXPLORER 300 The standard IP address is 192 168 0 1 If your EXPLORER 300 uses a different IP address you can look it up by entering the display menu system of the EXPLORER 300 and selecting PROPERTIES gt IP ADDRESS Overview of the web interface The web interface consists of the following sections Icon Bar Contents Section Status Thrane amp Thrane Field en oo BT E DASHBOARD NETWORK SESSIONS TOTAL 7 PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 00 06 Navigation Pane MESSAGES TERMINAL Stand
166. utton until the display shows Switching off In rare cases it may take up to 10 seconds to switch off the EXPLORER 300 Charging error The green Power indicator flashes rapidly while the battery is being recharged The temperature is below 0 C or above 45 C Only charge the battery when the temperature is within the range 0 C to 45 C The charging voltage is less than 9 V Wait until charging begins the green Power indicator lights constantly If the battery is completely discharged and it has been out of use for a long time the charging process may take a long time to start If charging does not begin within 2 3 hours contact your local distributor or purchase a new battery TT 98 123571 E 131 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The display shows The SIM card is not Remove the battery and insert the SIM NSERT SIM present card in the SIM slot according to the instructions in the section Inserting the SIM card on page 12 The SIM card is not Remove the SIM card and re insert it inserted properly according to the instructions in the section Inserting the SIM card on page 12 The display shows The EXPLORER 300 is Make sure the view to the GPS satellites NO GPS unable to register on the is not blocked network because the GPS To obtain GPS fix the EXPLORER 30
167. ws a battery capacity of approximately 50 3 Switch off the EXPLORER 300 Switch off the EXPLORER 300 before removing the battery 4 Remove the battery and store it In this condition the battery can be stored for approximately 1 year at 20 C to 30 C After 1 year you must recharge the battery For further information on storage temperature see Battery on page 144 Disposal of the EXPLORER 300 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to use TT 98 123571 E 129 Options and accessories Chapter 6 Maintenance and troubleshooting The following options and accessories are available from Thrane amp Thrane Item Number EXPLORER Bluetooth Handset charger cable TT 3625A Handset power supply Desktop charger cradle for EXPLORER Bluetooth i a TT 3625A Opt 003 EXPLORER 2 wire phone cable TT 3625B TT 3686L EXPLORER 300 Battery
168. y Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card TT 98 123571 E Using a phone 54 Chapter 4 Using the interfaces Making or receiving a phone call with the EXPLORER 300 Analog phone or Bluetooth handset First connect your phone to the relevant interface For further information see Before connecting to the Phone interface on page 52 or for the Bluetooth handset Pairing devices in which you can enter a passkey on page 51 DZ There are different methods for activating a call depending on the type of phone Analog phone Dial after the number e Bluetooth handset Press the off hook key after the number Making a call You have two methods for making a call Short Dial If the number is in the phone book of the EXPLORER 300 you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 77 Simply dial 0 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 04 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800
169. ype in the APN APNs are provided from the Airtime Provider 7 If your APN uses a password type in the user name and password provided from the Airtime Provider 8 Select Automatic activation Enabled or Disabled DZ If the selected Primary Profile is a Streaming Profile automatic activation cannot be enabled Streaming Profiles must always be activated manually from the Dashboard For non Streaming Profiles e select Disabled to be able to control activation of the Profile manually from the Dashboard e Select Enabled to activate the Profile automatically as soon as a connection can be established Note that this connection will stay active until you change the setting or disconnect the interface PROFILES Automatic activation Enabled Disabled Primary i Streaming 32 Streaming 64 User defined 1 User defined 2 User defined 3 Secondary Standard Streaming 32 Streaming 64 User defined 1 User defined 2 User defined 3 PROFILE CIDS Profile Cid Standard 1 Apply Cancel Changes to profiles on the LAN interface applied above or on Administration pages will only take effect after re activating already activated profiles Activate TT 98 123571 E Setting up the interfaces 93 9 12 TT 98 123571 E Chapter 5 Using the web interface Select the Primary Profile Select a Profile from the Primary scroll list This Profile is used by the LAN interface as a first choice when pos

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