Troubleshooting Guide - CSL-EP
Contents
1. Chapter 11 Troubleshooting If your IDXPERT Handheld Labeler is not performing as documented in this user manual use the following troubleshooting and error message guides to determine the corrective action you should take If the corrective action does not work contact Brady s Technical Support Group Troubleshooting Guide Symptom Corrective Action Poor quality printing The print head and platen Clean the printer roller are dirty See Cleaning on page 46 Battery power is low Replace batteries Wrinkled media d FEED Press Printer does not Dead Batteries Replace batteries h P ee No Batteries Insert batteries turned on A C adaptor not plugged Ensure A C adaptor is plugged into a in proper outlet Printer will not feed The leading edge of the Use a pair of scissors to cut a straight labels media roll is uneven or leading edge on the marker roll torn not a straight edge WARNING When cutting die cut labels make sure to cut in between labels For continuous media cut Just before a notch DO NOT cut into the notch Printer will not feed The leading edge of the Ensure that the media roll edge is flush labels media roll is either out with edge of cartridge and under the past the cartridge edge or material guides has retracted back into it Printer will not feed Notch edges may be Fold left edge back up so that the notch can labels folded Printer is not be read detecting a notch in the medi2. a Label material has Excessive jarring during Ensure that retention label is reapplied retracted into transportation of material when storing the cartridge cartridge Fixed length label d d text gets cut off was not pressed Press to move the fixed length label before cutting to the cut position Label material jams Retaining label was not Remove retaining label from cartridge in printer removed before inserting into printer 48 l DXPERT User Manual Error Messages Error Message Cause Corrective Action Head Open The printer head mechanism is not Lock the cartridge locking lever engaged Out of Labels No Cartridge Cannot Fit Invalid Label I DXPE RT User Manual The printer label cartridge is empty A cartridge is not inserted into printer The printable information will not fit on current label The legend rotation was changed and the existing text will no longer fit The currently installed label is too small for legend retrieval The printer cartridge is not valid Install a new label cartridge See Replace material cartridge on page 7 Install a label cartridge See Replace material cartridge on page 7 Either reduce the font size of the label data or use a larger label Size Reduce the font size of the label data change the rotation or use a larger label size Install a cartridge containing larger labels See Replace material cartridge on page 7 Install a ne
3. w label cartridge See Replace material cartridge on page 7 49
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