User Guide
Contents
1. Important information Troubleshooting Situation myPilot turns OFF automatically myPilot becomes unresponsive The screen is white or dark Status information displayed on myPilot does not correspond with current settings in hearing instruments 44 Most probable cause The battery is empty myPilot may have encountered a software problem Brightness and or contrast settings might be sub optimal Manipulations on the hearing instruments may not have been recognized by myPilot Remedy Charge myPilot Reset myPilot Adjust the brightness and or contrast settings Read out the status information as described on page 19 45 46 Important information Troubleshooting Situation Question mark symbol is displayed after performing the readout process myPilot commands apply only to one hearing instruments as opposed to both Most probable cause myPilot may be out of range of hearing instruments Hearing instruments may be turned OFF Hearing instrument batteries may be depleted myPilot may be out of range of unresponsive hearing instrument Remedy Move myPilot closer to hearing instruments Hearing instruments must be turned ON to correspond with myPilot Turn them ON Replace batteries Move myPilot closer to the hearing instrument 47 48 Service and Warranty Phonak offers you a comprehensive global warranty which becomes effective on the date of2. The alarm will only be audible in the hearing instruments if myPilot is within 100 cm 40 of the hearing instruments m Status information My instruments You can read out information by pressing Status info My Instruments Serial numbers To see the serial numbers of your hearing system press select Status info and Serial numbers myPilot version To see the version of your myPilot press f select Status info and myPilot version 30 Serial numbers Jahn Smith m Settings Quick access Recall a previously stored program and volume setting with a short press of the ON OFF button in Home screen By default a short press of the ON OFF button will read out the status of your hearing instruments Follow the steps below to change the ON OFF button to Quick access and to store your current program and volume setting Press to go to the menu select Settings then Quick access then choose from the following menu options e Store prog vol Select this point and press to store the current program and volume setting Menu functions 32 Recall setting Select this point and press to recall the stored program and volume setting ON OFF button Enter this sub menu to define the behavior of the ON OFF button select one of the following options m Status readout Short press ON OFF will start a status readout of the hearing instruments this is the default m Quick access Short press ON OFF will directly sel
3. 65 6 5 3 9 The screens of your myPilot may look different depending on your preferences set by your hearing care professional Standard mode The standard mode gives the full overview including program and volume information m Press the left or right arrow lt to scroll back and forth through the hearing programs m Press the up down arrow A V to enter the volume screen To change the volume see page 17 for details m Short press middle button to access the sub menus See page 25 for details m Press middle button for 2 seconds to change to the ZoomControl screen See page 23 for details All program changes made by myPilot are applied to both hearing instruments simultaneously The order of the program sequence is set by your hearing care professional during the fitting process For further information on hearing programs please ask your hearing care professional Using myPilot Direct control mode In the direct control mode each key selects the indicated program number Programs Left Short press 2 second press The program names are shown for 10 seconds after a new program is selected m Press the up down arrow A V to change the volume m Press the left and right button I simultaneously for 2 seconds to skip the direct control mode The available hearing programs are set by your hearing care professional C In the direct control mode the screens
4. purchase Please ask your hearing care professional about the details and duration This warranty covers any repairs due to defects in material and or workmanship The warranty does not cover damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the Phonak warranty null and void This warranty does not include any services performed by a hearing care professional in their office This warranty applies to the Phonak products listed below Serial number Date of purchase Declaration of conformity Phonak AG Laubisr tistrasse 28 CH 8712 St fa Switzerland declares under its sole responsibility that myPilot is in conformity with the following standards or other standardizing documents Radio EN 300 330 EMC EN 60601 1 2 El Safety EN IEC 60601 1 Implementing the provisions of the MDD 93 42 EEC Medical Device Directive R amp TTE Directive 1999 5 EC Radio and Telecommunications Terminal Equipment EMC Directive 2004 108 EC Electromagnetic Compatibility and LVD 2006 95 EC Low Voltage Directive Manufacturer Phonak AG Laubisr tistrasse 28 CH 8712 Stafa Switzerland EU Representative Phonak GmbH D 70736 Fellbach Oeffingen Germany 49 Notice 1 This instrument is certified under FC FCC ID KWC MYPILOT1 IC 2262A MYPILOT1 This device complies with Part 15 of the FCC Rules and with RSS 210
5. and program settings Restart readout process or refer to Troubleshooting section 20 Program ambiguity There may be situations where myPilot cannot display the hearing program consistently If for example you change the hearing program on one of your hearing instruments manually the next time you initiate the readout process on your myPilot the screen will alternate between the left amp right hearing programs detected together with the following symbol Situation By pressing either the left or right arrow button you can choose which hearing program you wish to apply to both hearing instruments 21 22 Using myPilot myPilot battery status The status of the myPilot battery is shown with a battery symbol in the Home screen Battery consumption and the operating time greatly depend on the usage of the device With normal use myPilot will run for a few days before needing recharging Once the battery is close to being depleted the low battery symbol will appear in the top left corner of the Home screen myPilot will still run for about an hour but you should recharge the battery as soon as possible ZoomControl screen optional If your hearing instruments are equipped with ZoomControl this special feature allows you to choose directions in which to focus your hearing system automatic front back left or right The ZoomControl screen is only accessible from the standard mode Direct access o
6. connected m Consult the dealer or an experienced radio TV technician for help 51 52 op The CE symbol is confirmation by Phonak AG that this Phonak product meets the requirements of directive 93 42 EEC on medical devices and the R amp ITE Directive 1999 5 EC on Radio and Telecommunication Terminal Equipment The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives The alert sign means that potential restrictions on its use are applicable in one or more EU Member States This symbol indicates this product complies with requirements for a B type applied part according to EN 60601 1 This symbol indicates that it is important that the user refers to associated warnings given in this user guide The symbol with the crossed out disposal bin indicates that this product shall not be treated as household waste Please hand over your old or unused product to the applicable collection point for the recycling of electrical and electronic equipment or bring your old product to your hearing care professional for appropriate disposal By ensuring this product is disposed of correctly you will help prevent potential negative effects on the environment and human health Operating conditions This product has been designed for trouble free operation without restrictions when used as intended unless otherwise stated in this user guide Transportation Temperature should not
7. ect the stored program and volume setting Home screens To go to the Home screen menu press select Setting then Home screens then choose from the following menu options Standard Full details on program and volume Direct control Key press will directly select hearing program Clock myPilot has an internal clock which shows the time in the Home screen and when entering the sleep mode l 00 00 AM Set time To set the time press select Settings Clock and Set time Enter the time using the A and V keys to change the hours minutes and the lt and keys to turn from hours to minutes and press to return Show hide clock You may choose whether or not to show the clock in the Home screen To show the clock in the Home screen press select Settings Clock Show hide clock and Show To remove the clock from the Home screen press select Settings Clock Show hide clock and Hide 33 34 Menu functions Time format You may choose between 2 different time formats in which the clock will appear To choose the 12 hour format press select Settings Clock Time format and 12 hour To choose the 24 hour format press select Settings Clock Time format and 24 hour Date myPilot has an internal date which is shown when myPilot enters the sleep mode Set date To set the date press select Settings Date and Set date Enter the date using the A and V keys to change the day month year and the l
8. exceed limits of 20 60 and storage conditions Cz999 N MAN Fi Celsius at a relative air humidity of 65 for extended periods during transportation and storage Air pressure between 500 and 1100 hPa is not detrimental to this device Australia amp New Zealand Brazil China Japan South Korea omi X CE ENENN 0682 53 Notes pP M S SY N y OW euoud o pue i3zilMg ui pa1uud M Vv 10 0L02 00 vA CO L690 620 D r CE ENENN 0682 C cum Oo n d Gc O D e cD rud M Q oO I v i am oO gt www phonak com
9. f ZoomControl screen A special function of the menu key is to access ZoomControl screen directly If you press and hold for about 2 seconds you will enter the screen bypassing other menu options described later and the default direction is shown Use the arrow keys to change the direction in which you want to focus Double press to select auto ZoomControl oom front 4 gt Pp Yy 23 24 Using myPilot Access via menu To access ZoomControl screen press select Zoom Control and choose the desired direction using the arrow keys or a double press to select auto Zoom Control Press either the up or down button for 2 seconds to enter the volume control screen Short press middle button to access the sub menus Press for 2 seconds to return to the Home screen Returning to the Home screen will select the last used program automatically Right to left and left to right streaming indicator ER jl G Right to left Left to right 3 EB 10 39 This symbol indicates that sound is being streamed from one hearing instrument to the other For example for telephone use hold the phone to the indicated hearing instrument Menu functions Menu overview 8g m ZoomControl optional m Volume m Lock keypad m Contact m Alarm clock m Status information m Settings Pressing will navigate one level back in the menu structure Please note that you can directly return to the Home screen fro
10. for volume control sub menus and zoom control are not available Quick access however is available FlexControl and volume control Introduction FlexControl optional is an innovative functionality which improves the classical volume control By pushing the Up or Down button you can adjust your hearing instruments for better understanding or more pleasantness That means that the sound is not only getting louder or softer but that the hearing instruments are adapting to your personal preference for better understanding or ease of listening specific to each listening situation FlexControl is available on hearing instruments supporting the feature Please ask your hearing care professional for more information Binaural volume control Go to the Volume screen by pressing either A or V while in the Home screen the volume screen is not available in the direct control mode Now you can change the volume of both hearing instruments simultaneously by pressing A to increase the volume and V to decrease the volume Using myPilot The Volume screen shows the volume settings including the most comfortable level D which was defined by your hearing care professional during the fitting process Volume D Most comfortable level MCL Monaural volume control Direct access To change the volume settings of your left or right hearing instrument individually go to the Volume screen by pressing either A or V while in the Ho
11. fully to benefit from all the features of your new myPilot Ask your hearing care professional if you have any questions For further information please visit the Phonak website www phonak com Phonak life is on For your safety carefully read the chapter Important information on pages 38 47 Description D ON OFF button 4 Mini USB 2 Color LCD display connection 3 Keypad 5 Reset button Up A FlexControl volume up Down V FlexControl volume down Right gt Next program Left lt Previous program Center Menu select home myPilot accessories m Case m Lanyard m Power supply Contents may vary depending on country Getting started Charging the battery and general battery info myPilot has an internal rechargeable battery To charge it connect the charging cable to myPilot as shown in the picture below Then plug the other end of the charging cable into a power outlet Do not use myPilot while charging For safety reasons recharge the battery only with chargers supplied by Phonak During the charging process the battery symbol on the Home screen is flashing Once the battery is fully charged the battery symbol will stop flashing and remain visible Charging an empty battery typically takes about 90 minutes It is safe to leave the charger connected overnight the battery cannot be overcharged When charging myPilot for the first time leave it to charge for five hou
12. m any submenu point by briefly pressing the ON OFF button 25 Menu functions m ZoomControl optional To access ZoomControl screen press select Zoom Control and choose the desired direction using the arrow keys Alternatively press 2 seconds while in Home screen to access the ZoomControl screen directly f ZoomControl screen is not available in the direct control mode m FlexControl optional volume With myPilot you may set change the volume of each hearing instrument individually For hearing instruments that support FlexControl pushing the Up or Down button does not only change the hearing instrument volume but adjusts your hearing instruments for better understanding or more pleasantness For details on FlexControl volume see page 17 Please ask your hearing care professional for more information 26 Left right volume To change the volume of the left or right hearing instrument individually press select Volume and Volume left or Volume right Change volume using the A or V key and press Reset volume This function resets the FlexControl and volume of both hearing instruments to the default level as defined by your hearing care professional during the fitting process To reset volume press select Volume Reset volume and Confirm m Lock keypad To avoid unwanted pressing of buttons e g when myPilot is in your pocket you can manually lock the keypad To lock the keypad p
13. me screen Once in the Volume screen press lt to choose the left side or gt gt to choose the right side and use to increase and V to decrease volume Access via menu To change the volume of the left or right hearing instrument individually press select Volume and Volume left or Volume right Change the volume using the or V key and press to return to the Home screen Status information 0G Q Left hearing instrument battery Be empty 2 Right hearing instrument battery full 3 myPilot battery This function allows you to read the status of the myPilot and hearing instrument batteries volume and program settings in the standard mode To initiate the readout process press to enter the menu and select Status info then My instruments After the status is read out successfully the hearing instrument and myPilot battery levels will be displayed Subsequently the actual volume and program settings are shown Using myPilot In order to read out and display status information myPilot must be within about 40 cm 16 of the hea ring instruments Hold the myPilot as shown in the picture 40 cm 16 In the event that the readout process fails for example because the hearing instruments are out of range myPilot will indicate this by showing question marks instead of hearing instrument batteries in the My instruments screen Subsequently the Home screen will show the previous volume
14. myPilot User Guide lf Contents Welcome Description myPilot accessories Getting started Charging the battery and general battery info Turning myPilot ON or OFF Keypad lock Operating range Using myPilot Selecting your preferred Home screen Home screens FlexControl and volume control Status information myPilot battery status ZoomControl screen 8 10 11 12 13 14 17 19 22 23 Menu functions Menu overview m ZoomControl m FlexControl optional volume m Lock keypad m Contact m Alarm clock m Status information m Settings Reset button Important information Maintenance and care Safety notice Important points Troubleshooting Service and warranty Declaration of conformity 25 26 26 27 28 28 30 31 37 38 38 39 40 44 48 49 Welcome Congratulations on choosing a digital hearing system from Phonak Your new myPilot is a very important part of it myPilot is an elegant and user friendly remote control and status reader which gives you access to all functions of your digital hearing system Furthermore it guarantees easy management of your hearing programs with visual confirmation on a state of the art color display You can use myPilot to tune both of your hearing instruments simultaneously Or you can control both hearing instruments individually allowing you to perfectly fine tune your hearing instruments to any specific hearing situation Please read this manual care
15. n on the back of the device If for some reason myPilot becomes unresponsive press the reset button on the back of the device as shown in the picture No data will be lost 37 Important information Maintenance and care Clean myPilot using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean the device When myPilot is not in use turn it OFF and store it safely Protect myPilot from excessive moisture bathing swimming and heat radiator car dashboard Protect it from excessive shock and vibration 38 Safety notice Keep this device out of reach of children under 3 years Interference with medical devices This device uses low power digitally coded transmission to communicate to your hearing instrument Although unlikely interference with medical devices such as pacemakers is possible Interference should not occur with normal use keep the device 10 cm 4 or more from the body Therefore it is recommended that pacemaker users do not keep this device in a breast pocket External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards 3g Important information Important points The digitally coded inductive transmission technology used in this device is extremely reliable and experiences virtually no interference from other devices It should be noted however that when opera
16. o unlock Press lt followed by Getting started Operating Tange Operating range myPilot functions as a remote control e g for setting volume selecting different hearing programs Remote control operating range is about 100 cm 40 Additionally it is capable of reading status information from the hearing instruments e g battery status programs Status readout operating range is about 40 cm 16 Using myPilot Selecting your preferred Home screen To select different Home screens enter the menu by pressing the center button then select Settings then Home screens The standard mode gives you the most complete overview of volume and program including iconic pictures of the programs In the direct control mode each button directly selects the indicated program number This mode is for the program and volume control only with no menu or ZoomControl screen access How to skip the direct control mode see page 16 From any screen or menu level press the middle button for 4 seconds to always return to the default settings of your hearing system and the Home screen of myPilot Using myPilot Home screens Qa myPilot Standard myPilot Direct control Da Program icon b Program numbers Program name Volume setting of left hearing instrument Volume setting of right hearing instrument Battery status and Clock Right to left or left to right streaming direction indicator
17. of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications made to this equipment not expressly approved by Phonak may void the FCC authorization to operate this equipment Notice 2 This Class B digital apparatus complies with Canadian ICES 003 50 Notice 3 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is
18. ress and select Lock keypad To unlock the keypad press lt followed by 27 28 Menu functions m Contact Your hearing care professional can set visiting card information such as name phone number and address Go to the Contact menu to always have this information ready when needed m Alarm clock Set alarm To set the alarm press select Alarm clock and Set alarm Enter the alarm time using the or V key to change the hours minutes and the lt or gt key to turn from hours to minutes and press Set alarm 00 00 AM If an alarm is set the alarm symbol appears on the Home screen next to the clock Respond to alarm When the alarm sounds myPilot will send an alarm signal to your hearing system if myPilot is within 100 cm 40 of the hearing system Additionally myPilot itself will sound and show an alarm message on the screen Press any key on myPilot to stop the alarm The alarm will then be set to OFF and has to be set again if needed C5 To modify the alarm time set alarm again Alarm ON OFF To cancel a set alarm press select A arm clock Alarm ON OFF and Alarm OFF To reJactivate an alarm press select Alarm clock Alarm ON OFF and Alarm ON 29 Menu functions myPilot tone You have the possibility to turn the myPilot alarm tone ON or OFF Press select Alarm clock myPilot tone and choose either ON or OFF myPilot will only perform the alarm when turned ON
19. rs even if the battery symbol stops flashing A new battery s full performance is achieved only after two or three complete charge and discharge cycles The myPilot battery can be charged hundreds of times If the operating time of your myPilot reduces substantially please contact your hearing care professional Getting started Turning myPilot ON or OFF Turning ON To turn myPilot ON press and hold the ON OFF button for two seconds until you see the display turn ON Turning OFF To turn myPilot OFF press and hold the ON OFF button for two seconds until you see the display turn OFF For optimal convenience it is suggested to keep myPilot turned on while wearing the hearing instruments To avoid unwanted changes of the hearing instruments settings you can use the keypad lock When you turn your hearing instruments off please also switch off myPilot Getting started Keypad lock Auto keypad lock myPilot is equipped with an automatic keypad lock which locks the keys automatically once the device has not being used for more than 20 seconds To enable the feature refer to section Auto keypad lock Manual keypad lock You also have the possibility of manually activating the keypad lock via the menu To lock To lock the keypad press to enter the menu and select Lock keypad The keypad will lock and the device will enter the sleep mode In the direct control mode the manual lock is not available T
20. t and keys to turn from days to months to years and press Date format MM DD YYYY You may choose between 2 different date formats To choose the DD MM YYYY format press select Settings Date Date format and DD MM YYYY To choose the MM DD YYYY format press select Settings Date Date format and MM DD YYYY Display Contrast Brightness ly 3 ZS To change the contrast press _ select Settings Display and Contrast In the contrast screen use the A key to decrease and the V key to increase the contrast level and press To change the brightness press select Settings Display and Brightness In the brightness screen use the A key to increase and the V key to decrease the brightness level and press 35 Menu functions Backlight timer By default the backlight is lit for 20 seconds To change the backlight time press select Settings Display and Backlight timer and choose the desired time 3 5 10 15 20 or 25 seconds When navigating in menu screens the backlight time is automatically extended myPilot will briefly display a sleep mode screen before switching off the backlight Auto keypad lock myPilot can be configured to automatically lock the keys when switching off the backlight To activate the auto keypad lock press Settings Auto keypad lock and ON To deactivate the auto keypad lock press Settings Auto keypad lock and OFF 36 Reset butto
21. ting the device near a computer terminal or other strong electromagnetic fields it may be necessary to be at least 60 cm 24 away to ensure proper operation If the hearing instrument do not respond to the device because of an unusual field disturbance move away from the disturbing field Do not use this device in locations where it is forbidden to use electronic devices X ray radiation e g CT scans MRI scans may adversely affect the correct functioning of this device We recommend that you turn the device OFF before undergoing X ray procedures and keep it outside the room 40 Your hearing instrument and this device were given a unique communication network code during the fitting This ensures that the device will not affect hearing instruments worn by others C5 High powered electronic equipment larger electronic installations and metallic structures may significantly reduce the operating range Use only original Phonak accessories C3 Do not make any changes or modifications to this device Opening myPilot might damage it If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide consult your hearing care professional 41 Important information myPilot may only be repaired by an authorized service center The battery may only be replaced by an authorized service center Do not remove this cover 42 43
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