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1. 2008 MMB SOFTWARE LTD 68 10 11 12 13 14 15 Desktop Survey User Manual Filename Filename h Adda segment question to separate compare the two surveys later Question headline Survey 1 Survey 2 Cancel Add new answer to Combob ox4 Answer test OK In the first Filename field click the icon and browse for the required mmb file The file path is shown in this text field Similarly select another mmb file and the file path is shown in the next text field The list of questions in the two files is shown in the Survey 1 and Survey 2 sections The questions in Survey 1 section is now compared with the questions in Survey 2 section Double click the question in Survey 1 and select the required question in Survey 2 To add questions in the Segment tab and compare the question click the checkbox for Add a segment question to separate compare the two surveys later In the text box below this checkbox enter the name that describes this comparison Enter the names that defines the two files can be used as a reference Click OK Save the file in the required location Now from the File menu select Open Dataset and open the mmb file You can see the questions in the Distribution tab From the File menu click New to open the report screen Double click the question to view the report in the report page If you want to add a third survey you simply use the combined su
2. Fure F enhagen l 1 Copenhagen Copenhagen Sealand Funen Production A 4 37 28 11 8 12 3 36 27 SouthCentral GS Sales manager GS Production manager E Purchasing manager SouthCentral Jutland Morth Jutland Jutland Purchasing 3 3 4 4 25 23 487 45 22 20 6 To change the look and feel of the graph double click the labels or any area in the graph to view the Edit Chart Settings window Note If you select Use as Template the graph will have the same look and feel as the template 7 Click the m icon to view the Report page To return to the main screen click the m icon in the Report page 5 5 Filter Questions You can filter the questions combine and create a new set of questions to assess specific criteria in the survey For example if you are conducting an employee satisfaction survey in your company you can analyze the results for each department For example if you want to analyze results for the Operations department select the questions relevant to this department and then create a report 2008 MMB SOFTWARE LTD Desktop Survey User Manual 1 In the main screen click the Filter Question tab to view the following fields FN DeskTopSurvey Report Files Goto Report Settings Avanced Help Standard Text Grafics Filter question Statistics Auto Report o Filter question Hew Jelete the filter questic Filter 4nswers Filter answer
3. 2 3 4 How can I scan the questionnaire forms What are the prerequisites to scan a questionnaire form How can I read image files How can I correct the data DTS HTML Editor L El a How can I format the contents How can I insert a line break How can I set the internet properties How can I upload files How can I send reminder emails How can I set up a questionnaire for e learning How can I delete the answers in the online questionnaire How can I close the online survey Where can I see the links to the online questionnaires login page 10 How can I copy the link details to Word or Word Perfect 2008 MMB SOFTWARE LTD 122
4. Continous numbering anonymous Existing project Questionnaire mmb Position of scanned documents Continue corecton 2008 MMB SOFTWARE LTD gi Desktop Survey User Manual First upload the questionnaire for which you must map the responses in the image files Click the El button and browse for the specific mmb file 6 The file path is shown in the Questionnaire mmb field 9 10 11 12 13 Click the button and select the directory where all the scanned images bmp files are saved The file path is shown in the Position of Scanned Documents field If you want to enter an ID Company name and Respondent user name the respondents who replied to the questionnaire click the button next to ID List Optional field and select the txt file It is important to keep track of the paper questionnaire which is distributed to the individual respondent On the questionnaire just over the bar code you can see the ID field as A1 A2 A3 etc which you can use to connect with the ID List ID information is used in the Viewer module where it is possible to click on the bars of the Distribution graphs to see the details of the respondents If you do not have the details of the users then click the Continuous numbering anonymous checkbox It may be useful to select this option when the questionnaire is only on one side of the page This may be limited only to print out a question
5. Please fill out this questionnaire PRESS THE BUTTON SUBMIT PLACED AT THE BOTTOM WHEN YOU ARE DONE 1 Closed Question Answer 1 Answer 3 2008 MMB SOFTWARE LTD 935 Desktop Survey User Manual 3 Format the contents before publishing the questionnaire on the Internet For more details see Edit Text 8 3 Menu Items You can use the options in the following menu items to modify the styles Menu Image Description Edit Show Paste Cut Copy Paste Use these Cant Unda Ctrl F options to remove the text copy z some text and paste it in another position Ctrl Choose All Select all the Copy Ctrl C contents in the page Ctrl The Can t Undo and Can t Redo options are enabled when you enter text in the editor Gant Redo Gtri 7 Choose All Ctrl 4 Ctrl F Text Size Change the text size Formats Table Show Paste Text Size F Biggest l Big 2 Details View the HTML tags Details Z ai for each element Source mr 3 Source View the HTML source Smallest code Paste Formats Table Picture Insert an image in the Picture page Horizontal Line Horizontal Line Insert a horizontal line Hyperlink CtrlHl Hyperlink Insert a link to the HTML specific text or HTML Insert raw HTML code in Contral the page Iframe Control Insert web page Marquee elements such as text
6. 2008 MMB SOFTWARE LTD 107 Desktop Survey User Manual 13 When the users have completed the online survey you can then import the responses result files into the Data module to analyze the results 8 5 2 Set Validation To ensure that the user enters or selects a valid answer in the online questionnaire you can set up the validation check for the required questions Note You can set the validations for closed scaled and numeric questions only 1 From the main menu click Internet and select Set Validation 2 In the Validation panel set up the following details Set Yalidation Set Validity checks 0 not checked To be put through to the right person Fast response to an enquiry The call rate is suitable To produce understandable and clear offers To be serious source For information 3 For the required questions enter the minimum value and maximum value Note It is not mandatory to set the maximum value If the maximum value 0 then there is no limit for the maximum value If you set a maximum value then the user must select a value between this range only 4 If not the user will see an error message as shown below This image is an example for one question only 2008 MMB SOFTWARE LTD 108 Desktop Survey User Manual Information i Maximum value should be less than or equal to 3 For question Turnover For numerical questions if you set the validati
7. 4 To produce understandable and clear offers Sy To be a serious source for information 6 Keeping appointments 6 In the report page you can change the size of the graph Click the Magnifying lens buttons 2008 MMB SOFTWARE LTD 77 Desktop Survey User Manual 6 3 4 Quality Maps This report shows the total percentage of results that are mapped against two criteria on a scale of 1 to 5 or any other scale 1 2 3 A In the main screen from the File menu click Open Browse for the specific mmb file that contains the data Click the Quality tab to see the list of questions Double click the required question to see the question in the report page in the right section File Goto Setup Advanced Export Language Print Distribution Average Quality maps Segments Report pages How would you assess theese areas Reception and sales Kval Q How would you assess theese areas Reception and sales How would you assess theese areas Product and service Kval How would you assess theese general areas In general Kval In the right panel double click the question again to see the report in the report page How would you assess theese areas Reception and sales Perfor mance Importance 4 06 3 85 i us Source 3 57 6 Keeping appointments 3 84 2008 MMB SOFTWARE LTD 78 Desktop Survey User Manual 6 In the report page you can change the size of
8. 12 The selected question is inserted in the questionnaire 3 9 Use Questionnaire Wizard You can also create questions using the Questionnaire Wizard 1 2 EE ED From the main menu click Go To and select Questionnaire Wizard Select the type of analysis that you want to perform Here you have the choice between Customer Analysis Employee Analysis Market Research etc Select any one type and click the arrow button shown at the bottom right corner Select the questions that must be included in the questionnaire Click the arrow button at the bottom right corner Enter the company name Click Create Questionnaire button You can now view the questionnaire in the Design screen 3 10 Print Questionnaire To print the questionnaire follow these steps L From the File menu select Print OR in the formatting toolbar click the Print ll button to see the Print Preview window 2008 MMB SOFTWARE LTD 25 Desktop Survey User Manual Answer boxes Cirkels Turnover Level Geographical Loyalty rank CL Tunoe B O Production as er i BosFrame LO Tunmer O Purchasing manager O Funen Anik Underline OO Southcentral Actively Bold O North Jutland Lost Picture Frame i 6 very good 4 Good 2 Keufral 2 Bad 1 very bad 6 verv imporbnt 4 Importnt 3 Neutral 2 Lessimportant 1 Notimportan To be put through to the ight person Fast response to an enquiry The call rate is suitable
9. and right edges e Vertical Enter a numerical value to set the space between the top and bottom edges 4 Click OK 5 The picture is inserted in the background of the page 8 4 6 Change Layout You can change the layout of the questionnaire that is displayed as a HTML page on the Internet Ten themes contain approximately 156 professional designs 1 From the set of fields that are shown below the toolbar you can see a drop down field that shows the value as Theme 1 Theme 1 2 Click the arrow to see the 10 themes that are shown as a tree structure You can expand and collapse the tree structure 3 From this drop down list select another option theme 4 The questionnaire is now shown in this layout The image shown below is just an example of one of the layouts 2008 MMB SOFTWARE LTD 103 Desktop Survey User Manual Side 1 af 1 Please fill out this questionnaire PRESS THE BUTTON SUBMIT PLACED AT THE BOTTOM WHEN YOU ARE DONE Turnover Turnover A Si turnover B Si turnover C Level Msas manager i Production manager Mirurchasing manager 8 4 7 Jump to Page You can manage the answers and allow users to jump to different pages depending on the answer choices For example if a user has selected the second option for the fifth question then he she can view the sixth page of the questionnaire Consider this scenario For sales managers you may have to set up some questions Ba
10. click this checkbox 4 Result links If you want the user to view the results user response and the correct answers after he she has taken up the test click this checkbox 5 Points are sent to the results page If you want the user to view the scores or points obtained after answering the questionnaire click this checkbox 6 In the table that is shown if you want provide a link to a specific web page when the user scores marks within a certain range enter the range in the From and To columns and enter the URL of the web page in the Link to Result page column For example if the user scores between 40 and 60 points you can provide a link to the web page that gives more information about the e learning course 7 Once you have completed these tasks click the Upload button 8 The files are uploaded in the FTP server 8 5 4 View Links Links allow you to access the login page questionnaire online results and the password file 1 Below the main menu click the Link button to see this panel 2008 MMB SOFTWARE LTD 110 Desktop Survey User Manual Links til unders gelsen Link til Login side hvis password beskyttet http ss monkeptown dk testtest login him Link to the questionnaire Http ss monkertown dk testttestl asp Link til password filen lokal folder D Ouestionnalresctesthiest pe bat Link to OnlineResult http Swi monkeytown dk teststest visresultater asp Kopier link til udkl
11. you can see two columns Headline Name and Filename 3 In the Filename column for the first text box click the el button to browse for the required mmb file 4 In the Choose File dialog box select the file The file path is shown in the text box In the Headline Name column enter the name or headline for this file In the same way select another mmb file and repeat steps 3 to 5 Once you have completed this task click Create Save the new mmb file in the required location eS Open this file and in the segment tab select the questions that you want to compare 10 Create a report that shows the compared result for these two surveys 2008 MMB SOFTWARE LTD 83 Desktop Survey User Manual Compare Surveys Different Structure You can compare the results of two different surveys 1 9 From the main menu click Advanced menu and select Compare Survey Different Structure Filename Filename h Adda segment question to separate compare the two surveys later Question headline Survey 1 Survey 2 Cancel Add new answer bo ComboB ox4 Answer test DE In the first Filename field click the icon and browse for the required mmb file The file path is shown in this text box Similarly select another mmb file and the file path is shown in the next text box The list of questions in the two files are shown in the Survey 1 and Survey 2 sections The questions in Survey 1 se
12. 4 1 Save Questionnaire After you have added new records modified the responses added data or changed the question type you can save this mmb file To do so 1 From the File menu click Save 2 The system saves this file in the same location from where you opened the mmb file 4 5 Additional Features 4 5 1 Import Data Overview Desktop Survey can receive data from other programs through text files virtually all spreadsheets and databases Web data mining programs can export the data ina comma delimited files such as csv files and so on After the questionnaire is designed and users have submitted the responses you can import this data into the Data module and view the responses Responses can be imported in three ways e Import files saved in a local folder e Import from Internet e Import from FTP 2008 MMB SOFTWARE LTD 35 Desktop Survey User Manual Note If you do not have FTP access you can access the server where all the result files are stored Enter the user name and password to access this server copy the files and save it in your local folder You can now import these files into the Data module If you have access to the FTP server you can automatically get the result files from the FTP server To be able to import from the FTP you must specify the FTP settings in the DTS HTML Editor 4 5 2 Import Data from Local Folder To import the data follow these steps 1 From Import Export me
13. Boxes Answer boxes F Cirkels e Circles Change the square boxes into circles 2008 MMB SOFTWARE LTD 26 Desktop Survey User Manual e Question Headlines Select any checkbox to show the text in the required format Question headline M BoxFrarme F Underline l Bald e Box Frame Place a rectangle box around the question text e Underline Underline the question text e Bold Show the question text in bold font e Pictures e Frame Insert the frame handles in the corners of the page e Scanning This feature is required when you want to scan the printed questionnaire forms Scanning F Setup for Scanning Start number fi e Setup for Scanning Click this checkbox to set up the page The system adds a bar code at the bottom of the page Scroll down to see the bar code Note The bar code is unique for each questionnaire Next to the bar code you see an additional ID A1 A2 A3 etc which can be used to identify the individual respondent In the other corner you can see the frame that the program uses to adjust after the scan e Start Number Enter the number of the first page or the page from where you want to scan the document e Page Number This section allows you to insert a page number in the document 2008 MMB SOFTWARE LTD 27 Desktop Survey User Manual F Show total ex 17 C Bottom f Left C Center C Right e NA Select this option
14. Import Export Importiexport New Questio Import Import From Internet Get results using FTP Export Export 2008 MMB SOFTWARE LTD Desktop Survey User Manual Copy Copy all Respondent list to clipboard Save all to file Save to individual files Export in C54 Format strings or answers in open questions Search in ID Search for answers ina specific user record where the ID is known Import Import a cSv file that contains the responses Import from Internet Import a cSv file from a remote location Get Results using FTP Import the csv file from the FTP Copy Copy the specific response to another program such as Word or Word Perfect Copy all Copy all the responses to another program such as Word or Word Perfect Respondent list to clipboard Copy the details of the users to another program Save all to file Click to Save all the 31 Desktop Survey User Manual records as a single RTF file Save to individual files Select this option to save each record separately as a RTF file Export in CSV Format Export the data as a CSV file to another program New New Questions Advanced Add Questions Add additional background data additional background data Insert additional data toa specific questionnaire Transform numerical questions to closed questions Change the question type Advanced Advanced Split the Split t
15. To cancel the task and close this panel click Cancel 10 If you want to make this question a dual scaled question that is the responses are analyzed based on two factors e From the Scale 2 start variable drop down list select the number that is the starting value e From the Scale 2 end variable drop down list select the number that is the ending value e You can add legend to this scale also Click the Legend icon next to the scale 2 fields For details refer Step 8 11 To set the distance between the columns select a value from the column width drop down list 12 To display the sub headlines legend text click the Subheadline checkbox 13 To display the question text in a particular font font size color etc use the formatting toolbar and select the appropriate styles 14 Click the Create button 15 The question is now shown on the blank page 3 Headline 1 Poor 2 Fair 3 Good 4 Better 5 Best 0 Not applicable Scale 1 Scale criteria number 1 Scale criteria number 2 Scale criteria number 3 Scale criteria number 4 Scale criteria number 5 16 Click the Headline text to make it editable You can see that the text is highlighted 17 Enter the question text in this field 18 Click Scale criteria number 1 text and enter the appropriate answer Similarly enter the text for the other choices 3 Headline 1 Poor 2 Fair 3 Good 4 Better 5 Best 0 Not appli
16. be displayed in the online version 10 To move the question and its options to another position that is if you want to change the order of the questions see Move questions to different position 3 4 5 Move Questions to Different Position You can move the question and its options to another position in the page For example you can move the question and place it at the bottom of the page To move the questions follow these steps 1 Right click the question text and select Question Database 2 The question is shown in The question text area FS DeskTopSurvey Questiondatabase l i x Database Search Question type Ir All Open ended f Closed Scale i Criteria The question 1 Closed Question z Scale I min max Answer Z RK rll Answer 3 Scale 2 min max Answer 4 RK ril pal Save Cancel Insert 3 Before inserting the question in the questionnaire page place the cursor at the required position For example if you want to insert this new question after the fifth question place the cursor after question no 5 4 Select the required question and click Insert 2008 MMB SOFTWARE LTD 18 Desktop Survey User Manual 5 Click Cancel to close the window 6 You can now see that the question has been moved to the new position 3 4 6 Insert Internet Page Break You can split the questions on multiple pages Once you have created all the questions you can insert a pa
17. besvarelse I P tar ID via p ssvordliste Brugt ved e mail fet Rassword Navne liste els format msn x Annuller 3 If you want to import only completed questionnaires select the checkbox for Import only completed questionnaires For example if the survey consists of 10 pages the user may respond to some pages only In such cases the questionnaire is incomplete Therefore to ignore such incomplete questionnaires you can select this option and ensure that only completed questionnaires are downloaded 4 Click OK 5 You can now view the user responses 4 5 4 Import Data from FTP You can use the FTP settings to download the user responses 1 From Import Export menu select Import from Internet 2 Inthe dialog box that is shown if you want to delete all the existing records before importing the new set of files select the checkbox for Delete the lt number gt records before importing If you do not select this option the new set of records is added to existing records 2008 MMB SOFTWARE LTD 39 Desktop Survey User Manual oe a Import results from On line questionnaire Delete the 1 records before imparting Import only completed questionnaires IT Opret nyt Abert sp rgsm l og indsat passwordet i dette IT Opret pvt Aben sp rgsm l og indsat tidspunktet for besvarelse P Patan ID via p ssvordliste brugt ved e mail fet Password Navne liste els format C O x Annuller If you w
18. box text field checkbox etc Object Iframe Insert an Iframe in the Mew Line page Marquee Insert a marquee text that can scroll across the Space page Object Insert an object that enables you to open another program such as Word Excel etc New Line Insert a new line in the page Space Insert space between words or paragraphs as required 2008 MMB SOFTWARE LTD 96 Desktop Survey User Manual Formats Table Internet Help Style Change the font style Font Change the font size Paragraph Align the paragraph or change the text to a list Increace Indentation Ctrl T Increase Indent Move the Decrease Indentation Shift Ctrl T paragraph to the right Decrease Indent Move the paragraph to the left Background Background Insert a picture in the background or change the background color Page Properties Set up the page properties such as the title color of the text hyperlinks etc Page Properties i x Titel Questionnaire Style Font Paragraf Toggle Absolute Positioning Etrit Page Properties Default colo visited Link p Aate Link P Cancel Table Table Help Insert Insert rows or columns Delete Delete rows or columns Merge cells Split Cells Split the cells Split Cells Table Cell Properties Modify ETTE el the table or cell properties Show invisible Table Borders Show invisible Table borders Hide the
19. files as a HTML page in the Internet Before publishing the files you must ensure that the following settings are completed 1 From the main menu click Internet and select Internet Options or click the icon 2008 MMB SOFTWARE LTD 105 Desktop Survey User Manual 2 In the Internet Properties panel set up the following details Internet Option Local folder to copy of files Dit DTS Docs Questionnaires ma Online respondent counter Survey Mame Allow Fill out the rest later frest Include ID fields Breie fele Before measurement Course mode peers After measurement Course mode test Protected folder to the results file and password File database Link when Continue is clicked URL http monkeytovn dk Cancel DE e Local folder used for file copies Click the Eal button and select the folder where you want the project folder to be created placed By default the field shows the path of the project folder that you selected at the time of opening the DTS HTML Editor e Survey Name Enter the name for this survey e Project Folder Enter the name for this project folder in which all the files are stored e Protected folder for result file and password file Enter the name of the folder that will store the result file and password file This path is a virtual path If you are using the ISP you got when you bought DTS it will be database e Link when Co
20. if you do not want to show the page number e Top Insert a page number in the top header section of the document e Bottom Insert a page number in the bottom footer section of the document e Show Total Insert the page number that shows the total number of pages For example 1 20 e Left Right Center Select the required radio button to insert the page number in the selected position 7 Click Print 8 The file is sent to the printer 9 To cancel the task and close the window click Cancel 3 11 Export Questionnaire You can save the file as a meta file and use it in other programs such as Word or Word Perfect To export the questionnaires to another program follow these steps 1 From the File menu click Export 2 In the Save As dialog enter the name of the file in the File name field 3 Click Save 4 You can now open this file in other programs 2008 MMB SOFTWARE LTD 28 Desktop Survey User Manual 4 Data Module 4 1 Overview Data module enables you to view and analyze the user responses for various questionnaires related to different types of surveys These surveys were taken online or users have responded to the questionnaires that are printed versions documents or interviewers have obtained the user responses over the telephone Once the users complete the survey the user response can be imported into the system using the Import feature or the user responses in the printed questionna
21. locations you may want to combine these results and prepare a cumulative report l From the main menu click Advanced menu and select Combine Surveys option Combine surveys Filename In the Join Survey panel click the Lal button to browse for the required mmb files The file path is shown in the Filename text field Click the Create button shown at the bottom of the panel Save the file in the required location Click Cancel to close this panel and view the main screen To view this file that contain the cumulative results from the File menu select Open Dataset and open the mmb file Double click the questions to view the report in the report page 2008 MMB SOFTWARE LTD 85 Desktop Survey User Manual 6 4 4 Copy Open Questions to Clipboard You can copy the Open questions and the answers into Word or Word Perfect The data is shown in two ways e Not Tabulated Data is just pasted as text in a document without any order or format e Sort by Tabulation Data is sorted by questions and answers and the text is Shown in an order 1 From the main menu click Export menu and select Copy Open Questions to the Clipboard not tabulated 2 To copy tabulated data select Copy Open Questions to the Clipboard sort by tabulation 3 Open Word application From the Edit menu click Paste or press CTRL V keys 5 The data is pasted in the document 6 4 5 Copy Results to Clipboard You can also
22. objects insert background pictures insert hyperlinks insert web elements such as buttons checkboxes text boxes etc 2008 MMB SOFTWARE LTD 98 Desktop Survey User Manua 8 4 1 1 Edit Questions If you want to add or remove some answers from the questions you can use the Question Editor Note You can edit only closed and scaled questions To edit the questions follow these steps 1 From the main menu click Internet and select Add Delete Answers 2 In the Question Editor you can see the following fields and buttons Question Editor Select a Question Turnover Level Geographical Loyalty ranking How would you assess theese areas Heception and sales How Would you assess theese areas Product and service How Would you assess theese general areas In general Available Answers Turnover New Answer Turnover B Turnover C 9 Add is Move Up Move Donn x Delete gone Note Only Closed Question and Scaled Question are Editable e Select a Question This field shows the closed and scaled questions that are in the questionnaire Select a question to see the answers in the next field e Available Answers This field shows the various options for the selected question e Add To add a new option click this button This value is shown as New Answer Later after closing the Editor you can enter the value for this option in the questionnaire 2008 MMB SOFTWARE L
23. pasted in the document iB U N 4 6 3 Export Respondent List to Clipboard You can copy the user details IDs and paste it as a list in another program such as Word or Word Perfect 1 From the main menu click Export Import Select Export option and click Export Respondent List to Clipboard Open another program such as Word or Word Perfect From the menu select Edit gt Paste or press CTRL V U BW N The user details are pasted in the document 4 6 4 Save All to File You can save all the records in a single file From the main menu click Export Import Select Export option and click Save All to File In the Save As dialog box save the file in RTF format Click Save KR WN e 4 6 5 Save to Individual Files You can save each record as a single file This feature is useful if you have a CRM system and want to save each user s responses along with other details about the user and customer From the main menu click Export Import Select Export option and click Save to Individual Files In the Save As dialog box save the file in RTF format Click Save KR WN e 2008 MMB SOFTWARE LTD 41 Desktop Survey User Manual 4 6 6 Export in CSV Format You can export the data to another program in csv format 1 From the main menu click Export Import Select Export option and click Export in CSV Format 3 In the Export window if you want to change the question type from the Type field select the req
24. required questions in rows from the Rows section click the checkbox for the specific questions To select all the questions click All From the Columns section select the question from the drop down list To show the results as a percentage or as a number click either Percent or Number checkbox Click the Copy to Clipboard button The system shows this confirmation message W Percent l Number Information Open and Excel worksheet From the Edit menu select Paste or press the CTRL V keys 10 The data is pasted in the rows and columns of the worksheet 6 4 7 Create New Variable You can filter the questions combine and create a new set of questions to analyze specific criteria in the survey For example if you are conducting a employee satisfaction survey in your company you may want to analyze the results only for the Operations department From the main questionnaire you can select questions relevant to the Operations department and then create a report 1 From the main menu click Advanced and select Create New Variable option 2008 MMB SOFTWARE LTD 87 2 10 11 12 Desktop Survey User Manual In the panel that is shown select values in the following fields Choose question 1 Choose EEE 2 Choose EKS 3 ZAMN Choose Choose AND AND Choose if scaled question Choose if scaled a Choose if scaled ae Y DB DB Create answer Question text Hew Answers Cancel
25. table borders Insert Delete Table Cells Properties 2008 MMB SOFTWARE LTD 97 Desktop Survey User Manual Internet Help InternetOption FTPSetting E Learning Email Merge Setvalidakion Delete Answers Close down on line survey Jump Upload files Add Line Break 8 4 Format Text 8 4 1 Edit Text Internet Options Set up file details to upload the questionnaires and publish on the Internet You can also click the icon shown below the main menu to open this window FTP Settings Set the FTP details E Learning Design questionnaires for an online course Email Merge Send reminder emails to those users who have not taken up the survey Set Validation Validate answers in the questionnaire Delete Answers Delete the answers in the online questionnaire For example your answers Close down online survey Close the survey and remove all the files from the FTP server Jump Set up the page number for users to go to the specific pages Link Click this button to view the Internet Options window Upload Files Click this button to upload the files to FTP server Add Line Break Click this button to insert a line break in the HTML page Using the options in the main menu you can format the look and feel of the questionnaire You can change the text size change the font color insert tables format rows and columns insert line break insert
26. use this option 7 Click Select Unselect option to see this panel Include only the following segments Turnover Turnover E I Turnover Include all 8 Click the checkbox for those segments based on which you want to analyze the results For example Turnover A and Turnover B 9 Click OK 10 Double click another question in the bottom panel 11 This selected question is shown in the Report Pages panel 12 In the right panel double click the question again to see the report in the report page 2008 MMB SOFTWARE LTD 80 Desktop Survey User Manual Geographical Segmented Tumover ull rrr torre e vo at ee I s se a 24 9 13 In the report you can see that the results are shown for Turnover A and Turnover B GS Turnover A GS Turnover B a Total FR er FR Turnov er B E otal 14 In the report page you can change the size of the graph Click the Magnifying lens buttons 2008 MMB SOFTWARE LTD 81 Desktop Survey User Manual 15 To view the previous reports click the left and right arrow buttons 16 To go back to the main screen click I the button 6 3 6 Print Report You can print each report that is created for different categories or you can print all the reports To print the report 1 From the main menu select Print 2 To print only the current page select Print Current Page 3 To print all the pages select Print A
27. AT files are data files usually comma delimited that contain data in ASCII format These files can be opened in a several programs including Microsoft Word and Microsoft Notepad IFrame A floating frame element inserted within a web page which is not bound to the side of a browser window This is an inline frame that contains another document It just loads another HTML document within the lt iframe gt tags mmb files File format for all the questionnaires that can be viewed in the Desktop Survey application Numerical Question Questions where the answers are numerical Users select the appropriate number as an answer Open Question Questions where the user can enter some descriptive answer Protocol A convention or standard that controls or enables the connection communication and data transfer between two computers Hyper Text Transfer Protocol HTTP is the Internet protocol that allows World Wide Web browsers to retrieve information from servers Scaled Question Questions that have ratings on a scale of 1 to 10 or 1 to 5 Users measure the activity by selecting the appropriate ratings For example rate the appearance of the product on a scale from 1 to 10 with 10 being the most preferred appearance Scanner In computing a scanner is a device that optically scans images printed text or an object and converts it to a digital image Common examples found in offices are variations of the desktop or flatbed s
28. Create question From the Choose Question 1 drop down list select a question To specify if the selected question is a scaled question select Scale 1 or Scale 2 from the Choose if Scaled Question drop down list From the Choose Question 2 drop down list select a question To specify if the selected question is a scaled question select Scale 1 or Scale 2 from the Choose if Scaled Question drop down list Select the option AND or OR or NOT to set the relationship between the questions For example to analyze the results on two question select AND to analyze the results on any one question select or To analyze on one question and not on the second question select NoT To compare the data with a third question from the Choose Question 3 drop down list select a question To specify if the selected question is a scaled question select Scale 1 or Scale 2 from the Choose if Scaled Question drop down list Select the option AND or OR or NOT to set the relationship between the first second and third questions Click Create Answer button The system shows this window Hame the answer ee 2008 MMB SOFTWARE LTD 88 Desktop Survey User Manual 13 Enter the name for the answer 14 Click OK 15 The answer text is now shown in the New Answers text box 16 For this answer enter the question in the Question Text field 17 Click the Create Question button The new variab
29. D 22 Desktop Survey User Manual 4 The system shows this confirmation message Save the issue in database 5 Click Yes 6 The question is saved in the database 7 To insert these questions into the questionnaire see Insert Questions from Database 3 8 Insert Questions from Database You can insert questions that are already stored in the database or you can also create your own set of questions save them in the database and use them when required The question database contains 1500 questions that are grouped into the following categories e Customer Survey e Employee Survey e Market Research e Miscellaneous e Own Questions Note When you insert the questions that belong to one of the above categories you can use the Translate option in the main menu to view the text in the required language After changing the language to view the text in English place the mouse over the question text to see the tool tip This feature is useful when you want to translate the text to English Wie zufreden sind Sie alles in allem mit Ihrer Bausparkasse All in all how satisfied are you with your Building Society LI Se LI ufreden LI Wieder zufreden noch unzufrieden LI Unzufrieden Sehr unzufrieden To insert questions into the questionnaire follow these steps 1 In the formatting toolbar click the Question Database button 2008 MMB SOFTWARE LTD 23 Desktop Survey User Manual 2 Inth
30. DesktopSurvey User Manual 2008 MMB SOFTWARE LTD i Desktop Survey User Manual Table of Contents 1 INTRODUCTION NG 5 2 GETTING STARTED he 5 2 1 INSTALL APPLICATION FROM CD ROM nsssnvvrrvnnrrrrrsvrrrnnnsssrsvrrnnnnsssssvnrennnsssrsvnrrnnnsssssvnrrrnnsssssnnrrrnnsssenn 5 S DESIGN MODNE hr 6 GE OLE EEE EN 6 3 1 1 Types OF Questions ssvsssscnscnsaccmavcesneavancciiesinvaieinsanavdslersaubnosanabatnresedenssnudcenseavavapseeandaleramenerkadanetions 6 3 2 OPEN DESIGN MODULE ne 6 DE SIG MENU ITEM orcarina E E E E E e 8 TN ENN 9 3 4 1 OPEN OUESNO NS seende EES 9 3 4 2 Closed QUESTIONS scvicssssecsscssacesscisevessedecaysaveenesenanecdnesosnnandesssanenvenstenskeasspnssncedannibeseedesasabiedsieess 11 3 4 3 Scaled NU OWNS asenin ia E e ida 13 3 4 4 Numeric Questions rmmmmmrrssvrrnnnersrssrrrennesssssvrrrennssrssvvrvnnessssnvvrrensssssnnvrrnnsssssnnvrrnnensssnnvvrnese 16 3 4 5 Move Questions to Different Position r mmmmrrrrrvrrrvrrvrrrvrrrrrvrrerrrvrenssrrenssrrrnnsrsrrnssnnne 18 3 4 6 Insert Internet Page Break mmmmrrmrrrmnesssresssrersssresssrersrsrvsssvenssvressnrensnvensnnvesnn 19 T T FONT NEW 20 PT ENO 21 3 5 DESIGN QUESTIONNAIRE seede Er aa SENT akent 21 ER AVE QUESTIONNAIRE EE re E a AE ee ree 22 37 ADD QUESTIONS PT EN 22 3 8 INSERT QUESTIONS FROM DATABASE ccccccccccccceessccsccesesssseecesesesssssesecesesssssesecesesssssseeescesensseeeeess 23 3 9 USE QUESTIONNAIRE WIZARD siessssinsainvancsssnn
31. File Deleted Successfully 8 5 9 Close Online Survey Once you have conducted the survey for various groups or if the survey is no longer active you can remove the online questionnaires from the FTP server 1 From the main menu click Internet and select Close down online survey 2 The system shows this confirmation message Do You Want to CloseDown Online Survey p Cancel 3 Click OK 4 Again you can see another message op Close Down Online Survey Will be Deleted Permanently Do You Want to Continue we i Cancel 5 Click OK 6 The system shows the progress bar Survey i going to close wait 7 Once the answers are deleted the system shows this message 8 When the user tries to log in and access this survey the web page shows this message 2008 MMB SOFTWARE LTD 117 Desktop Survey User Manual Sorry the Survey is no longer active 9 About DTS Files The Desktop Survey application uses several different types of files It is useful to know about these files in case you want to move questionnaires from one computer to another Files created in Design and Data Modules e mmb files mmb is where information about the structure of the questionnaire is and the question text scale headlines and values e dat files Dat is where the answers to the questionnaire are stored It is a binary format indicating whether a response group is answered 1 or missed 0
32. In case you correct some responses add user details etc click Save to save the updated record Note Every time you click the Previous Next Save or New button the record is saved It is a good practice to save the record every time you make some changes 8 To delete a record click Delete 9 The system shows a confirm message Click Yes to remove the record from the database 10 For Open questions you can see an Answer button next to the text box Where do you think Fiktly AS has its strongest points Answer The strongest paintis In its Service If you want to add some options based on which you want to assess this response you can use this button To do so e Click the Answer button shown next to the Open question Create answer Answer name ___ e Inthe Create Answer window enter the answer name 2008 MMB SOFTWARE LTD 34 Desktop Survey User Manual e Click OK The options are shown below the text field Where do you think Fiktivy A S has Its strongest points Answer The strongest point is In its service f Service M Quality Advice 11 To import responses from a remote location from the Import Export menu select Import For more details see Import Data 12 To add additional data for a specific questionnaire from the main menu click New Questionnaire select Add Additional Background Data For more details see Add Additional Background Data 4
33. L to site webhotel Specify the path to the website The system automatically creates a link for you when DTS has placed the online questionnaire on the web You can test the link and check if everything works fine 5 Once you have set up the FTP details click OK 6 In the main screen click the Upload button 7 The system shows a progress bar indicating the upload process Uploader filer via FTP 8 Once it is completed you can see the list of links for the website 9 Click the required link to view the web page 8 5 6 Create Online Survey To create an online survey follow these steps 1 In the Design module create the questionnaire 2 Open the DTS HTML Editor and format the questionnaire to display the page as a HTML page on the Internet Set up the Internet properties Set validations for the answers if required Set the E learning options Upload the files to the FTP server Send emails that contain the passwords to the users The users can now use this password to log in to the web page and take up the online survey So ee Se 2008 MMB SOFTWARE LTD 112 Desktop Survey User Manual 8 5 7 Send Reminder Emails When an online survey is conducted some users may not take up the survey at the designated time In such a situation you may have to send reminder emails to these users and tell them to take up the survey From the main menu click Internet and select Email Merge 1 In the I
34. Margins left margin In the Page Header field enter the text that must be shown in the header section In the Page Footer field enter the text that must be shown in the footer section To include page numbers in the report select the Include Page Number checkbox To set some space for the left margin enter the numerical value in the Left Margin text box To update all the report pages click the Update All Pages button Click Close to close this panel and see the main screen 2008 MMB SOFTWARE LTD 61 Desktop Survey User Manual 5 7 Format Table Tables in the report page show the total results as percentage or as numbers You can format these tables 1 Once you have generated a report in the report page you can also see the table below the graph Performance very good ar 208 93 0 40 40 101 0 14 00 35 0 4 a0 12 0 2 403 6 0 100 00 2 To change the values in the cells double click the required cell and modify the data 3 To format the numerical data in the main menu click Settings 4 Select Number Format option to see the Table Format panel Tabel Formats Decimals Real figure 11 Real figurePercent Percent 11 C Real figures and percent f Percent and real figures 1 W Total row e Table Format Select the appropriate radio button to change the number format e Real Figure To display the results as numbers select this option e Percent To
35. ONS iiscesssasidenais vecticedvasedaatencenastensdansoacvoodacoeceabesaassandcatadasdedbabedaagedeet 44 RS Gp gt ETE tees octseuse pug E meee sone ec ascent antueconatern 45 4 9 1 Include ID Course Mode mmumrrmrvvnrsrevrsoressnrvrrnrrnssnrenssvrnssnrenssvrnssnrensnvensnnrnssnvensnnrnssnvensnne 45 da LO SPLIT THE SURVEY vhs 46 4 11 SPLAT THE SURVEY NN NE 46 4 12 GET ANSWERS FROM POP3 uuu ccc c cece ccccececececeececesseseesseseseesesesssssssssssssssssnsnsssnsssscseseecesececeececeseess 47 5 REPORT MODULE sesoovenvnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnvnnvnnnnvnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 48 JE OE EE EEE hove ceiaiean eau doueneeteneontine 48 5 2 OPEN REPORT MODULE ccccccceeesesesssssssssssssssssssccececcccecececececeececececececesseseseseseeeesteeeeteetesststssssssenseaaas 49 SJ EPA 50 5A VIEW REPORTS EEE EE 52 SAL Types of ROD OE CS seniri eaae EEE T Ea 52 ET Nei 52 SEE NR E T E E E EEEE 54 ro ce ores Quality MN 55 Fha COMNEN E E NN ST SSR ENN 58 5 0 FORMAT ETNE 60 5 6 1 Insert Header and FOOte ro ccessesssccccccesssssccccecesssessecesesessessececeesssesteeeceeesenaees 61 SF FORAT TA ed 62 5 69 CORRELATE REGPONSES seseriai riri eira EAEE E ne 63 LREN TE AUTO RF POR T arrra a iE OA E N E AE TEE ARET 65 PIONER 66 SJAL SAVE IN PDF FORMAT Len een 66 5 12 ADVANCED FEATURES een 67 t L JON rom UV r eC EAEE O E A EE EA 67 5 12 2 Compare SUrveys rrmwinusvvnsernrssrsvvnsennsssnnvnns
36. R serienn e e ena EEEN ETETE T E 95 Os MENU ITTEN cece A E E T E E TEETE 96 Oe FORMAT TENT hen 98 LET E a E AE E E E E 98 SE 6 EEE ee ne aE Soe nee eR eee reer 99 Dat Meern LIne RENE 100 Sko MVS Se OS e EE 101 8 4 4 Insert Hyperlink sccesvcicescccodeneibsordeouvicasdeensyeoiusteslogatdedesssavandeusvevenssbuvetoiuieesiaanisdedejhsesdoseneorveavel 102 8 4 5 Insert Background PICtULe nu eee cece cccescccsssecessecessscesssecessecesssecesssecssseceesseesseeess 102 EEE EE tostaxdecedotnaseandidianser settee 103 ied UNV O P ara E E T daseaiene TEE EN 104 Os INTERNET eer EE EEEE E 105 Saal TENNER ODHUONS aieri E EET 105 0 52 SEC Validat ON eeens E ET E E E E aE RRE 108 ELCANIN e E EEN A E A A 109 6 5 4 View ke 110 6 5 5 Upload Files to FIP Luse a oai i E E 111 8 5 6 Create Online SUV SY sccessesssascscessssecdaeniosuniaesessasceesswsiecsvsesynssseoesboeecaxsbotanvaiatsnisebeabeosbesloreeis 112 6 5 7 Send Reminder EMAILS earassssea ne a a 113 8 5 8 Delete ANSWEYSS 0 cece ceeccccccesssscccccecesssscceccccssssnccececcssssucecececssssnseeececssssteaeeecessstnteeeseessees 116 8 5 9 Close Online Survey oo cece ceceesesecsesesssssesseesecesseseseseeuseesesssesessseseseeeeeess 117 9 ABOUT DTS FILES Lunnan 118 10 GLOSSARI rcticecssccsc ces ccc cases cscs cscs saeco seen ian stds sn eceee igen st aac snchasenteseatesceesescasetutieaeenieee 118 i 2 EEE EE uses A E ieee 121 2008 MMB SOFTWARE LTD IV Desktop Survey User Manual 1 Intro
37. Setup for Scanning Scanning iv To produce understandable and clear offers Sk 1 To be serious Source for inbrmation Keeping appointments PageN umber M w HA Show total ex 17 Accountability Bhala 1 Top Our company is one with ethical standards Bottom Our company is one where people are held accountable for meeting performance standards C Left f Center 6 Right Our company iS one where employees are expected to produce quality work Our company is one where people have complete start to finsih responsibility tr their jobs Our company is ane with high pertirmance standards Our company is one with High quality standards How would you assess theese areas Product and service C6 very good 4 Good Neutral 7 Bad 1 vere bad 6 verv Important 4 Important amp Neutral 2 Leceimportant 1 Notimportan Make usertiendl docum entation 3 Click the arrow buttons to navigate to the other pages of the questionnaire The number next to these buttons indicate the number of pages in the questionnaire and the page that is shown in the window In this example 1 2 indicates that Page 1 is shown and the questionnaire contains 2 pages 4 Click the Zoom in and Zoom out buttons to increase or decrease the size of the question text 5 To reset the width to the original size click Zoom Reset button 6 Set up the page using the following options shown in the right section of the window e Answer
38. Split Questions very good mmb be Save Close e Inthe left drop down list select a question e The choices are shown in the text box e To create records where the user has answered all the options click the required checkboxes e Similarly in the right drop down list select another question e Inthe text box select the options e Inthe middle of these two text boxes you can see another drop down list with two options And Or e If you want to split the survey where the user has answered both the questions select AND e If you want to split the survey where the user has answered either of these questions select OR Browse for the folder where you want to save this record Click Save Once you have completed the task click the Close button to close this window and view the main screen Dus 7 The system creates a separate mmb file 4 12 Get Answers from POP3 Help file is currently not available for this topic 2008 MMB SOFTWARE LTD 47 Desktop Survey User Manual 5 Report Module 5 1 Overview Report module enables you to analyze the responses and design reports based on various criteria You can compare surveys create graphs export and print the reports This feature is especially useful if you want to make department reports or interim reports The analysis results can be displayed in several forms such as distribution average correlate the relationship between customer satisfacti
39. TD 99 Desktop Survey User Manual Available Answers Turnover 4 Turnover E Turnover e Move Up To move the selected answer up by one position select the option and click this button Note When you move an answer choice to the first position this text is shown in the same format as the text that was in the first position earlier e Move Down To move the selected answer down by one position select the option and click this button e Delete To delete the selected option select the option and click this button 4 To save the changes click OK 5 To cancel the changes click Cancel The system shows this message when the Editor is being closed Canceling The Question Editor Note After you edit the content and if you are not satisfied with the changes click the Undo Jo icon in the toolbar section to see the content in the previous format 8 4 2 Insert Line Break Without using a line break you can see that there is too much space between the previous and the next paragraph Please fill out this questionnaire This text is inserted without using the line break To reduce this space you can insert a line break after the first paragraph To insert the line break follow these steps 1 Press Shift Enter OR 2 In the questionnaire page place the cursor at the end of the sentence after which you want to insert a line break 3 Below the main menu click the Add L
40. The file also contains a unique number for each respondent e aab files AAB is where all the text formulated responses are stored In DTS there is no limit for the amount of text that can be entered in the Open question e Ska files Ska is where information is stored on the scales You can even create your own scales and these will also get the name as ska Files created in Report Module When you save a report 3 different files are created with the same name optional but different extensions e rap file e ric file e txt file If you want to move the reports to another folder or another computer you must move all these files together 10 Glossary AAB Files Files that contain all the responses BMP Files Also called as bitmap or DIB file format for device independent bitmap is an image file format used to store bitmap digital images Closed Question Questions that have multiple choice answers Users select one or more options for this question A closed question can be answered with either a single word or a short phrase Some types of closed questions include Yes No questions The user answers with a yes or a no Multiple choice The user has several options from which he she can select the correct answer CTP Template The file format used to save the modified charts as a template 2008 MMB SOFTWARE LTD 118 Desktop Survey User Manual DAT Files D
41. These details are included in the email message e pwd Password To insert the password click this button The variable is shown in the text area that is below the Subject field When you send the email the original password replaces this variable e nameF F Name To insert the user name click this button The variable is shown in the text area that is below the Subject field When you send the email the user name replaces this variable e Text Enter the message in this text area e Log file placing Click the ea button and select the folder where you want to store the log file that contains details such as users who have 2008 MMB SOFTWARE LTD 114 Desktop Survey User Manual received the emails users who have not received the emails error file details of the error that caused the failure date time and so on Note The log files are placed in the same folder that contains the first log file This current log file overwrites the previous log file 13 To set up the outgoing mails settings click the Outgoing post email settings button Server outgoing email Sh TF Server outgoing email SMTP uses authentication Username Password e Server outgoing email SMTP Enter the server address that is used to send these emails e Port By default the port number is 25 e Server outgoing email SMTP uses authentication If the server requires authentication click this ch
42. al Insert a page break fen Open the Question Database 2008 MMB SOFTWARE LTD 20 Desktop Survey User Manual 3 4 8 Edit Logo You can insert a logo in the questionnaire if you want to publish the questionnaire on the Internet 1 From the main menu select Properties and click Edit Logo Properties Pagebreak Eget logoa 2 Select the required jpg image 3 Click Open 4 The image is inserted in the questionnaire You can see this logo only when you open the questionnaire in the DTS HTML Editor 3 5 Design Questionnaire To design a questionnaire follow these steps 1 From the File menu click New or below the main menu click the New Sheet button to view a blank page 2 Create different question types Open question Closed question Scaled question or Numeric question as required Note Each question that is created is placed one after the other in a sequence To insert a question in between two questions select the question before which you want to insert a new question and then click the Create button The new question is inserted in the selected position Use the question database for storing or reordering the questions 3 To format the text use the formatting toolbar and change the styles 4 To add these questions to the database click the Question Database icon to view the panel 5 Once you have created all the questions and formatted the contents from the File menu c
43. ant to import only completed questionnaires select the checkbox for Import only completed questionnaires Click OK Select the result file txt that you have copied from the server Click Save You can now view the user responses 4 6 Export Data Data can be exported to other programs such as Word or Word Perfect Data is copied to the clipboard and then pasted in the required program You can perform the following tasks Copy Copy all Export respondent list to clipboard Save all to file Save to individual files Export in CSV format 4 6 1 Copy You can copy the data of a single questionnaire to the clipboard and paste it into another program 1 2 From the main menu click Export Import Select Export option and click Copy Copy Copy all Respondent list to clipboard Save all to File Save to individual files Export in C5v Format 2008 MMB SOFTWARE LTD 40 Desktop Survey User Manual 3 Open another program such as Word or Word Perfect 4 From the menu select Edit gt Paste or press CTRL V 5 The data of a single record is pasted in the document 4 6 2 Copy All You can copy the data of all the records to the clipboard and paste it into another program 1 From the main menu click Export Import Select Export option and click Copy All Open another program such as Word or Word Perfect From the menu select Edit gt Paste or press CTRL V The data of all the records is
44. any answer by clicking one or more checkboxes as required To create a closed question follow these steps 1 Once you select the Design module in the start up screen you can see the main screen 2 Click the New Sheet button shown below the File menu OR from the File menu open the questionnaire to which you want to add new questions El DeskTopSurvey DESIGN File Goto Properties Internet Translate Special Prenas fo eela Jone es Al 3 From the Type of Question drop down list select Closed question Type of question Type of question Open question Closed question Scaled question Numerical question 4 You can see the following fields FN DeskTopSurvey DESIGN File Goto Properties Internet Translate Special closed question faria Create f number of answers columns J Multible answers Other option 5 From the Number of Answers drop down list select a number For example if you select 4 then 4 options are inserted below the question 6 To display the answer choices in columns select the number from the Columns drop down list 2008 MMB SOFTWARE LTD 11 Desktop Survey User Manual 7 For this question if the user can select multiple answers click the Multiple Answers checkbox 8 Along with the multiple answers if you want to include another option as Others Click the Other option checkbox The user can enter some text for this optio
45. cable Scale 1 Scale criteria number 2 3 4 5 Scale criteria number 1 LJ E LJ 2008 MMB SOFTWARE LTD 15 Desktop Survey User Manual 19 Right click the question to see a pop up menu with the following options Delete Edit scale 1 Edit skala 2 Add criteria Qustiondatabase Help Hide in HTML e Delete Delete the question Note When you right click the question text and select Delete option the question and the response lines are deleted e Edit Scale 1 Edit scale 1 ratings e Edit Scale 2 Edit scale 2 ratings e Add Criteria Add another question to the existing set of questions e Question Database Save this question in the question database and use it in other questionnaires e Help Open the help file e Hide in HTML Select this option if you do not want the question to be displayed in the online version 10 To move the question and its options to another position that is if you want to change the order of the questions see Move questions to different position 3 4 4 Numeric Questions Numeric questions are those questions where the answers are numeric The user can either enter a number in the text box or select a numeric value from the drop down list To create a numeric question follow these steps 1 Once you select the Design module in the start up screen you can see the main screen 2 Click the New Sheet button shown below the File menu OR fro
46. canned by a scanner machine and maps the data with the questionnaire Sometimes surveys cannot be conducted online and the users may have to enter the responses on a printed copy These printed copies can then be scanned and the images are mapped with the questionnaire which is used in the Data module to analyze the Survey and then in the Report module to generate reports 7 2 Prerequisites for Questionnaire Forms Before uploading the image files into the Scanner module ensure that you complete the following steps 1 Print the questionnaire forms by setting the Scanning options to include the scanner mark and the bar code Note When you set up the printing options in the Print Preview window Design module make sure that you have selected the Setup for Scanning checkbox Once you select this option the system will include the Space for the scanner mark and the bar code The following conditions apply to the scanned image files 1 You can only scan those questionnaire forms that have the scanner mark and the bar code 2 The questionnaire forms are scanned as 1 bit black and white not gray image with 200 DPI resolution 3 This image is saved as a bmp file Important Place the forms properly in the scanner and ensure that the black and white saturation is set to true and the bar code is clear The directory where the images are stored must be completely empty from the start Some scanners have features such as Nois
47. canner where the document is placed on a glass window for scanning Segments Several questions are compared with each other the bars for all these questions are shown in the chart Simple Mail Transfer Protocol SMTP Protocol for sending email messages between servers Most email systems that send mails over the Internet use SMTP to send messages from one server to another the messages can then be retrieved with an email client using either POP or IMAP In addition SMTP is generally used to send messages from a mail client to a mail server Hence you must specify both the POP or IMAP server and the SMTP server when you configure your email application Survey A collection of facts figures and opinions that are gathered through a Questionnaire to analyze various types of activities in an organization or in any other field of interest For example Employee Satisfaction Survey Employee Performance Survey etc 2008 MMB SOFTWARE LTD 119 Desktop Survey User Manual Triple S Triple S is an XML based open survey interchange standard for the encoding and interchange of survey data collected and analyzed by various organizations or companies The standard defines a means by which both survey data and meta data variables may be transferred between different survey programs running on different software and hardware platforms Questionnaire A collection of questions that are created related to a specific activity This qu
48. ck Previous or Next buttons to view the other error pages and make corrections The Empty tab displays checkboxes that are empty For example if the user has not answered some questions or the user has marked the answer very lightly and the scanner is not able to read this cross mark Now click the box and the answer is filled out in the questionnaire FM DeskTopSurvey Scannermodul Errorpage 3 9 Filled out Empty Errors more than one answer Open Questions Numerical Finalizing Click the Previous or Next buttons to view the error pages In the next Errors more than one answer tab if the user has selected more than one answer for the Scaled questions or Closed questions that have single choice answers select the cross mark that is wrong to remove it from the questionnaire To do so e Click the scanned cross mark of the answer that is not valid e If this is not possible you can manually remove the cross marks once the data is imported into the Data module 2008 MMB SOFTWARE LTD 93 Desktop Survey User Manual Filled out Empty Errors more than one answer Open Questions Numerical Finalizing 7 Inthe Open Questions tab you must manually enter the responses for the Open questions e Select the Open question and enter the response e If you want to analyze these answers based on a specific criteria you can create a new group To do so e Click the New Group button to see the Crea
49. clude Id fields To include two fields where the user can enter the company name and company id click this checkbox You can enter a maximum of four digits in this field 7 Before measurement Course mode To publish questionnaires that must be answered before the student takes up a course click this checkbox 8 After measurement Course mode To publish another set of questionnaires that must be answered after the student has taken the course click this checkbox Note You must create two projects one for the survey that is conducted before the course and one for the survey conducted after the course 9 Once you have set up the Internet options click OK 10 Next a dialog box shows the password that must be used to view the online results You can change the password if required Password til onlineresults i x Skriv hvilket password der skal beskytte OnlineResults 11 The next dialog box shows the number of passwords that will be automatically generated for the users By default the system generates 50 passwords and saves the details in the pwd txt file within the project folder You can change the value if required If you close this dialog box without entering any value the passwords are automatically generated when you close the Internet Option window Antal deltagere Hvor mange passwords skal der genereres Eo cane 12 The Internet Options window is now closed and you can see the HTML page
50. contains the passwords of those users who have completed the survey 113 10 11 12 Desktop Survey User Manual When you click the Download button the system shows this message Do You Want to Download File o Cancel Click OK If you want to manually upload the done txt file click the E button and select the file from the local folder In the Receiver list section you can see the list of users to whom you must send the reminder emails Click the checkbox to select the users To select all the users click the checkbox in the header row Clear recervenntormation To delete the receiver information click the button To add a new row or delete an existing row click the or button next to the Clear Receiver Information button In the Mail section set up the following details e Link to questionnaire Enter the URL of the web page that contains the questionnaire When you send the email this link is included in the email e To provide automatic login option click the Automatic Login checkbox e Sender name Enter the name of the sender who is sending this email For example if you are sending reminder emails enter your name in this text box e Sender email Enter the email address of the sender e Subject Enter the subject for this email e Merge Code If you want to include the URL link for the web page the password and the user name click the appropriate button
51. copy only the results that are shown in the table in the graph to the clipboard and paste it in another program such as Word or Word Perfect 1 From the main menu click Export menu and select Copy Results to the Clipboard option 2 Open Word application 3 From the Edit menu click Paste or press CTRL V keys 4 The data is pasted in the document 6 4 6 Crosstab to Spreadsheet Once you generate the reports you can export the data in these reports to other programs such as Word PDF Excel etc To export the data in the report to Excel worksheet follow these steps 1 From the main menu click Advanced menu and select Crosstab to Spreadsheet option 2 In the panel that is shown select the following details 2008 MMB SOFTWARE LTD 86 Desktop Survey User Manual 8 9 Column All lt Not selected gt hl Turnover C Level Geographical C Loyalty ranking To be put through to the right perso Fast response to an enquiry The call rate is suitable To produce understandable and cle To be a serious source for informatii Keeping appointments Make user friendly documentation Technical support C Product quality Technology innovators Product guarantee Product development to market requ Reaction time and follow up Bare Fiktiv A S s development and techn Delivery time Produrt ranne xl Copy to clipboard To display the
52. ction is now compared with the questions in Survey 2 section Double click the question in Survey 1 and select the required question in Survey 2 To add questions in the Segment tab and compare the question click the checkbox for Add a segment question to separate compare the two surveys later In the text box below this checkbox enter the name that describes this comparison Enter the names that defines the two files can be used as a reference Click OK 10 Save the file in the required location 11 Now from the File menu select Open Dataset and open the mmb file 2008 MMB SOFTWARE LTD 84 Desktop Survey User Manual 12 13 14 15 You can see the questions in the Distribution tab From the File menu click New to open the report screen Double click the question to view the report in the report page If you want to add a third survey you simply use the combined survey as Survey 1 and the new as Survey 2 Clear the check mark in Add a segment question to separate compare the two surveys later checkbox and choose the segmenting question in the Add new answer to drop down list In this way you will have three surveys combined and still be able to see them bench marked by splitting on the segmenting question added 6 4 3 Combine Surveys You can combine the results of two surveys and create cumulative reports For example if a survey is conducted for an organization that has offices in different
53. d 40 15 57 9 g SouthCentral Jutland 96 35 5 North Jutland 70 27 7 In the report page you can change the size of the graph Click the Magnifying lens buttons 6 3 3 Average This report shows the overall average results for scaled and numbered questions in percentage 1 In the main screen from the File menu click Open 2 Browse for the specific mmb file that contains the data 3 Click the Average tab to see the list of questions 4 Double click the required question to see the question in the report page in the right section 2008 MMB SOFTWARE LTD 76 Desktop Survey User Manual FN D Questionnaires ka uk mmb File Goto Setup Advanced Export Language Print Distribution Average Quality maps Segments Report pages How would you assess theese areas Reception and sales Performance How would you assess theese areas Reception and sales Importance F Geographical How would you assess theese areas Reception and sales Performance Importance Ge ee ee ee How would you assess theese areas Product and service Performance How would you assess theese areas Product and service Importance 5 In the right panel double click the question again to see the report in the report page How would you assess theese areas Reception and sales Performance 0 Jrerformanee Ti To be put through to the right pers on 2 Fast response to an enquiry J The call rate is suitable
54. d User PasswordlUser Points User Email Nybolig 2G Bd Myt CATOO043394 Wick DTF 43383 CATOO043389 SCbzEBFe CATOOO43387 nszbeldk CATOOO43400 EpglTlew CATOO043392 NORDF CATOOD4G41 Lynsvks3 CATOOD43373 OwlutA aN a TO Oo E oo P Save Open Cancel lt Previous e Field Specify the name of the field e Question Select the question that must be shown in the field e Type Select the type of response singular or multiple binary e Answer No Select the response number for this question For multiple choice questions you can select the appropriate number 2008 MMB SOFTWARE LTD 38 Desktop Survey User Manual 13 Click Import 14 The data is imported into the Data module and you can view the contents 4 5 3 Import Data from Internet This feature allows you to import responses of an online questionnaire from the internet 1 From Import Export menu select Import from Internet 2 In the dialog box that is shown if you want to delete all the existing records before importing the new set of files select the checkbox for Delete the lt number gt records before importing If you do not select this option the new set of records are added to existing records Import results from On line questionnaire Delete the I records before imparting Import only completed questionnaires M Opret nyt Abert sp rgsm l og indsat passwordet i dette IT Opret nvt bent sp rgsm l og indsat tidspunktet for
55. der footer page numbers logo cover page etc Once you have made all the changes you can Save this report as a template and based on this template report you can generate other reports This feature reduces the effort of modifying the settings for every new report 1 In the main screen click the Auto Report tab 2 In the Create Subreports by Segmenting section select the question from the Choose the segment question drop down list 3 Select the scale Scale 1 or Scale 2 Click the Create Report button 5 Save this report as rap file in the required location Depending on the questions the system creates report for each question For example if a multiple choice question has three options the system creates three rap files 6 To update this report with a new dataset in the Choose Dataset field click the xd icon to browse for the required mmb file For example if you have conducted a survey again and have obtained new data for the same questionnaire you can update the report with this new data 7 Click Update the Report button 2008 MMB SOFTWARE LTD 65 Desktop Survey User Manual 5 10 Print Reports You can print each report that is created for different categories To print the report 1 From the File menu select Print Preview option to see the report in Print Preview mode MIN Print Preview BPAKN Report FU LE JM Le IRRA PS 75 7 rH ES TESE ned De mural HATET ET ad c
56. display the results as percentage select this option e Real figures and percent To display the results as numbers and percent percentage is shown in brackets select this option e Percent and real figures To display the results as percent and numbers number is shown in brackets select this option e Decimal To include the decimal value in the results select the appropriate values from the drop down list e Real Figure For the number select the number of decimal points to be shown For example to show the number up to one decimal point select 1 The number is shown as 35 5 2008 MMB SOFTWARE LTD 62 Desktop Survey User Manual D 6 7 e Percent For the percentage select the number of decimal points to be shown For example to show the percentage up to one decimal point select 1 The number is shown as 35 5 e By Avg To display the decimal value as an average select the number of decimal points that must be shown in this average value e Total Row To display the total result in a row click this checkbox To move the table to another position click anywhere in the table You can see black square shaped handles Click the big square shown at the top left corner and drag the table to a new position To change the data in any cell double click the cell and change the values You can copy the table and paste it in another program delete the table etc To do these tasks select
57. duction Desktop Survey DTS is an application that analyzes user responses for various types of surveys such as Customer Satisfaction Analysis Competitor Analysis Employee Analysis Market Research and so on Using the DTS application you can easily create questionnaires for these surveys view user responses export and import data analyze user responses generate graphs create and print reports The application contains the Design questionnaire module scanning module questionnaire wizard questions database and report generator e Design Design module allows you to create the questionnaires related to a specific survey e Data Data module allows you to view the user responses import data user responses from the Internet results of online surveys and assess the survey results e Report Report module allows you to generate reports based on the user responses analyze and print these reports e Scanner Scanner module allows you to map the data in the scanned image files to the questionnaires and analyze the results e DTS HTML Edit Editor allows you to modify the look and feel of the questionnaires before publishing them on the Internet for online surveys 2 Getting Started Desktop Survey application can be easily installed on any computer 2 1 Install Application from CD ROM 1 Insert the CD ROM and if Windows is set to Auto the setup program will start automatically 2 If the installation does
58. e Depending on the type of question the values are shown in this drop down list For Open questions values are text single multiple For Scaled questions it is value position For Closed questions values are single position binary e Answer No Select the answer number for this question For multiple choice questions you can select the appropriate number 8 Once you have mapped the questions and the responses click Import button 9 The data is imported into the Data module and you can view the contents 10 If you select the Tab radio button you can see the table as shown in the figure below 2008 MMB SOFTWARE LTD 37 Desktop Survey User Manual hat separates the fields Choose separator and watch the change below Choose separator C Semicolon T ak f First row contains field names CATOOO4S394 Wick TDP CATOOO4SS95 SCbzEBFe CATOOO4S S38 n zbeMAk CATOOO4S400 Epgl Tew CATO00043392 NOR DF CATDODS3411 Lyns CATDOOOS3373 D lutkak 2 a 4 5 B T A Cancel Previous Mest gt 11 Click Next 12 In the next dialog box in the Field Properties section select the field properties Choose field below and choose the question that should recerve the data Remember to set the correct type and if multible choice set the correct answer number Field properties Field Type Multiple Binary Question Loyalty ranking Answer ND Wd User td User Usemam
59. e panel that is shown select values in the following fields F DeskTopSurvey Questiondatabase Database Search Question type e All i Openended Closed Scale Criteria The question 1 Open Question ESS Scale 1 min max Scale 2 min max Cancel Insert 3 From the Database menu select Own Questions If you want to insert a question from the other categories select the specific option Database w All Customer survey Employee survey Market research Misc Own gustions Note You must select only one option in the category If you select more than one option and click the Search button you cannot see the list of questions 4 To search for the questions that are stored in the database click the Search button 5 You can see all the questions in the text area 2008 MMB SOFTWARE LTD 24 Desktop Survey User Manual To filter the questions based on the question type select the appropriate radio button All Open Ended Closed Scale or Criteria Click any question The question is shown in The Question text area Depending on the question type if it has multiple options these options are displayed in the next text area For a scaled question if it is based on two scales the minimum and maximum values are shown in the Scale 1 min max field and the Scale 2 min max field 10 Place the cursor at the required position in the questionnaire page 11 Click Insert
60. e reduction Automatically crop image etc All these functions must be turned off so images remain in its original size After all questionnaire pages are scanned it is important that each side in the questionnaire are stored as individual images in a completely empty folder on your hard disk 2 Distribute the questionnaire forms to the users and allow them to answer the questions 3 Scan all the completed forms into individual image files For example if a questionnaire has 10 pages each page is scanned as an individual image bmp file 4 Once this task is completed the Scanner in the Desktop Survey application can read these image files 2008 MMB SOFTWARE LTD 90 Desktop Survey User Manual 7 3 Open Scanner Module 1 If you are in the Design module from the main menu click Go To and select Scanner Module OR 2 If you are in the Data module from the main menu click Go To and select Scanner Module 7 4 Read Image Files Once the forms are scanned using the Scanner you can now read the image data using the Scanner module 1 If you are in the Design module from the main menu click Go To and select Scanner Module OR 2 If you are in the Data module from the main menu click Go To and select Scanner Module 3 Inthe Scannerform screen do the following tasks F Scannerform New Project Questionnaire mmb Position of scanned documents ID List optional
61. eckbox and enter the user name and password in the next two fields e Click OK e To preview the list of users their email addresses and the messages click the Preview button e Inthe Email Preview panel click the Next and Previous buttons to see all the users details e Click OK to see the Email Merge window 14 Once you have set up all the details click the Send button 15 The system sends the emails to the users and you can see this confirmation message 2008 MMB SOFTWARE LTD 115 Desktop Survey User Manual sender emails Alsender 4 4 Sendt 4 Fel 0 16 Click OK after the emails are sent to the users 8 5 8 Delete Answers Sometimes you may want to conduct the same survey twice or thrice for the same group or a different group Instead of creating a new questionnaire this is time consuming you can delete the answers that are in the questionnaires and publish them again for the second survey 1 From the main menu click Internet and select Delete Answers 2 The system shows this confirmation message Do you want to Delete Answers 2 Cancel 3 Click OK 4 Again you can see another message P 5 Click OK 6 The system shows this progress bar Answer File Deleting walt 7 Once the answers are deleted from the FTP server the system shows this message 2008 MMB SOFTWARE LTD 116 Desktop Survey User Manual DTS HTML Edit x Answer
62. enarssnnnnnsnnnssannnnnnennssannsnnnsnnssannnnnnnenssnnnneneser 67 Compare Surveys Identical Structure m mmrrmrvrrrrvererrerrrrersrrersrenssvressrrnssnresnvrnssnrensnvessnnensnvenssvresene 67 Compare Surveys Unidentical Structure rrrmmrrrrrvrersrrvrrvrersnversnvenssvressnressnrssnnrnssvrnnsnvensnvensnvenssvresene 68 5 12 3 Copy Open Questions to Clipboard rrmmmrrvvvnrsrvrvnrrvrrvrsrvrrnrsvrrensrvvrnssrrrenssrrvnnsrsrrnnssnnne 70 JE EE TOG SS UNS EEE na E T 70 6 REPORT CLASSIC Lundenes 71 6 1 OPEN REPORT CLASSIC 1 evvvvvvnvnnnnnnnnnnnnnnnnnnnnnnnnenevvrvrvrvensnsnssnsnsesnnenenenenenesessssesssssssssssessrsesenenenennenenennunen 71 6 2 REPORT CLASSIC MENU TEMS essa tesesdarssaeacdndeoecestsiaoadawensicteiincexsanddametudarsdatissnedactdclensleudesseseesnincesdonsh T2 6 3 VIEW VM 74 Su Types Or PROS EE i OEA E EEE 74 EIN ae 74 NNN vr 76 Cea FOUA MN 78 hv TE 79 GT Er 82 6 4 ADVANCED FEATURES tsicccousscsuicrdsonosndsnniacinanent ENPOTAN NENS NN AERAN TE UN EEOSE EKEREN EREA ENEA AEEA REE a i 82 db NENNE ne nee ne TEE E E a 82 6 42 ON ESPN 83 Compare Surveys Same Structure nm m rusrmnrrnssreereersrersrreersrresssresssressrresssressrvensnvenssrresene 83 Compare Surveys Different Structure m r rmrrmmnvrrvreereeererrersrrerssresrrressrrerssressrvensnvenssvresene 84 6 4 3 Combine SUNE Sa ovessssissccssisnteondesspisisecessarcors des stswnssueseeetusnspevedevesnesucssisaetureeconisenscee tes 85 6 4 4 Copy Open Ques
63. esktop Survey User Manual 3 4 7 Format Questions You can format the text content that is on the questionnaire To do so use the formatting toolbar that is shown below the main menu in the Design screen Fi DeskTopSurvey DESIGN File Goto Properties Internet Translate Special p Type of question faria JE E ri U The toolbar contains the following buttons ja jal 127 di Select the font type and the font size Bjr u Change the style of the text to bold italics or underlined Align the text to the left center or to the right Change the font color BS Print the questionnaire Click this button to insert additional text in between the contents such as headlines sub headlines criteria etc sd _ Insert an image in the questionnaire When you click this button and you delete a question the position of other questions will not be changed If you do not click this button once you delete the question the other questions replace the blank space ET Click these buttons to align the selected elements to the left or to the top To delete the question text and the answer data click this button and then delete the question You can use this feature when you want to create a copy of the original questionnaire but you want to include only some questions Note Once you delete the questions it is deleted permanently So be careful before you delete the questions and the data L
64. estion for the user to enter the response 2008 MMB SOFTWARE LTD 9 Desktop Survey User Manual 6 To specify the distance between these lines select a value from the Distance In mm drop down list 7 TO display the question text in a particular font font size color etc use the formatting toolbar and select the appropriate styles 8 Click the Create button 9 The question is now shown on the blank page 1 Open Question 10 Click the Open Question text to make it editable You can see that the text is highlighted 1 Open Question 11 Enter the question in this field 12 Right click the question to see a pop up menu with the following options Delete Qustiondatabase Help Hide in HTML Delete Delete the question Note When you right click the question and select Delete option the question and the response lines are deleted e Question Database Save this question in the question database and use it in other questionnaires e Help Open the help file e Hide in HTML Select this option if you do not want the question to be displayed in the online version 2008 MMB SOFTWARE LTD 10 Desktop Survey User Manual 13 To move the question and its options to another position that is if you want to change the order of the questions see Move questions to different position 3 4 2 Closed Questions Closed questions will have multiple choice answers The user can select
65. estionnaire can address various statistically significant number of subjects as a way of gathering information for a survey 2008 MMB SOFTWARE LTD 120 Desktop Survey User Manual 11 FAQ Design Module 1 How can I design a questionnaire How can I create Open questions How can I create Closed questions How can I create Scaled questions How can I create Numeric questions How can I format the question text How can I move the questions to a new position How can I add questions to the database How can I reuse the questions 10 How can I copy the questions to other programs 11 How can I print the questionnaires 2 ee a Data Module 1 How can I import data from local folder How can I import data from Internet How can I import data from FTP How can I export data How can I transform numerical question to closed question How can I include ID fields How can I split the survey ee a Report Module How can I create reports What are the different types of reports How can I format the reports How can I compare surveys How can I combine surveys El eee Report Classic How can I compare surveys How can I combine surveys How can I segment the questions How can I tabulate the data and export to Excel How can I create a new variable How can I save the reports in different formats P ad 2008 MMB SOFTWARE LTD 121 Desktop Survey User Manual Scanner Module 1
66. estionnaires ka uk mmb Files Goto Report Settings vanced Help Distribution Average Uualmaps Segmente How would you assess theese areas Reception and sales Qual M ap How would you assess theese areas Product and service Bual tl ap How would you assess theese general areas In general Lual M ap 2008 MMB SOFTWARE LTD 35 4 Double click the question to view the report Turnover Technical support Technology possess r 1 4 innovators fr Product guarantee Product development ta market requirements 5 The table shows the cumulative numerical data 6 To change the look and feel of the graph double click the labels or any area in the graph to view the Edit Chart Settings window Note If you select Use as Template the graph will have the same look and feel as the template Desktop Survey User Manua Make user frie documentati 7 Click the icon to view the report page To return to the main screen click the m icon in the report page 2008 MMB SOFTWARE LTD 56 Desktop Survey User Manual 5 4 5 Segments Segmenting is an important feature that enables you to check and analyze how many users in a particular group have answered a specific question or if a survey is made in various geographic locations you can get the data for each location 1 In the main screen from the File menu click Open Dataset 2 Browse for the specific mmb file t
67. ge break at the required position This feature is useful when you have to publish these questionnaires on the Internet For example you can place each topic on a new page Rules for Internet Page Break Make sure that every Internet page has at least one question If the page does not contain any question the user will see an error message To insert the page break follow these steps 1 Create all the questions in the Design module Edit and format the contents Once you have made all the corrections you can use the Page break option 2 Click the question before which you want to insert the page break The selected question is highlighted in green color 3 From the main menu select Properties sub menu 4 Click Pagebreak or from the formatting toolbar click the Internet Pagebreak button 5 The page break is inserted as shown in the figure below 9g Internet pagebreak no 1 How would you assess theese areas Product and service 5 Very good 4 Good 3 Neutral 2 Bad 1 Yev bad Very important 4 Important 3 Neutral 2 Less important 1 Not important Performance 5 4 F 3 1 Make user friendly documentation OOOO Technical support OOOO Product quality DODDO Technology innovators ODO Product guarantee OOOOU Product development to market requirements OOOO 6 You can now see multiple pages when you open the questionnaire in the DTS HTML Editor 2008 MMB SOFTWARE LTD 19 D
68. gure below FM DeskTopSurvey Report File Goto Setup Advanced Export Language Print Distribution Average Luality rmaps Segments 2008 MMB SOFTWARE LTD 71 9 6 2 Report Classic Menu Items Report Classic menu contains the following menu items Desktop Survey User Manual 1 Open Open a mmb file 2 Exit Close the Report Classic screen Design Go to the Design module 2 Data Go to the Data module Totals Calculate TET Respondents the total result based Amer on any one of these Set by user criteria e Respondents Total number of users who have answered the questionnaire Answers Number of answers on the questionnaire Set by User Set any criteria as required Advanced Advanced Export Language Print Save Report Image Sore Report Imac Save the report as Open Report Image a rap file Open Report Compare surveys Same structure Image Open the Compare surveys Different structure rap file Compare Surveys Combine surveys Same Structure Crosstab to spreadsheet Compare two Create new variables surveys that have the same question and answer format Compare Surveys Different Structure Compare two Surveys that have 2008 MMB SOFTWARE LTD 72 Design Desktop Survey User Manual different question and answer format Combine Surveys Join two surveys Crosstab to Spreadsheet Copy the data into an Excel worksheet Create Ne
69. hat contains the data To view the segmented results click the Segments tab FM Dataset D Questionnaires ka uk mmb Files Goto Report Settings vanced Help Distribution Average Qualmaps Segments Turnover Level Geographical Loyalty ranking To be put through to the right person Performance To be put through to the right person Importance Fast response to an enquiry 7 Performance Fast response to an enquiry Importance The call rate i sultable7 Ferformance The call rate is suitable Importance To produce understandable and clear offers Performance To produce understandable and clear offers Importance To be serous source for Information Performance To be serous source for information Importance keeping appointments Performance Turnover Level Geographical Loyalty ranking How Would pou assess theese areas Reception and sales Performance How Would pou assess theese areas Reception and sales Importance How Would pou assess theese areas Reception and sales Performance Importance How would you assess theese areas Reception and sales Qual Map 3 Select one question in the first panel This question is now shown in the panel that is in the middle 4 Double click another question in the bottom panel Based on these two selected questions the report and the table are shown in the report page 2008 MMB SOFTWARE LTD 37 Desktop Survey User Manual I I
70. he HTML Editor to format and publish the questionnaire on the Internet Translate Translate the questions from the wizard or from the question database into a different language Note The questions you build yourself are not translated Desktop Survey User Manual 3 4 Create Questions 3 4 1 Open Questions Open questions are questions that have no predefined response options For example a question such aS what are your suggestions to improve customer service The user can type in the response To create an open question follow these steps 1 Once you select the Design module in the start up screen you can see the main screen 2 Click the New Sheet button shown below the File menu OR from the File menu open the questionnaire to which you want to add new questions El DeskTopSurvey DESIGN File Goto Properties Internet Translate Special b p Type of question faria v2 z B z u 5 gi 4 JE al E l 3 From the Type of Question drop down list select Open question Type of question Open question Closed question Scaled question Numerical question 4 You can see the following fields FM DeskTopSurvey DESIGN File Goto Properties Internet Translate Special kh open question faria Create f number of lines Distance in mm gt 5 From the Number of Lines drop down list select a number For example if you select 5 then 5 lines are inserted below the qu
71. he survey Survey Split Split survey advanced the questions Include IC and save them as a separate file Split Survey Advanced Split the questions based on two criteria Include Id Include the user details to the responses Include ID Course Mode Include the Transform numerical qustions to closed questions Include ID Course mode Pops 2008 MMB SOFTWARE LTD 32 Desktop Survey User Manual user details before and after taking up a specific course 4 4 Open Questionnaire You can view and analyze the responses for specific questionnaires If a survey contains 250 records you can view all the records once you open the mmb file 1 From the File menu click Open 2 Select the required mmb file from your local folder You can now view all the user responses records for this questionnaire For example if 200 users have taken a survey then you can see all the 200 records Turnover Level Geographical Loyalty ranking F Turnover M Turnover B D Turnover M Sales manager C Copenhagen M Ambassador iM Sealand C Loyal l Funen D At risk SouthCentral Jutlan I Actively looking for North Jutland Lost Production manage Purchasing manager How would you assess theese areas Reception and sales C5 Wery good 4 Good 3 Neutral 2 Bad 1 Wery bad Very important 4 Important 3 Neutral 2 Less important 1 Mot important To be put th
72. ical structure Compare survey unidentical structure Join surveys Copy open questions to the clipboard not tabulated Copy open questions to the clipboard Sort by tabulation Export results to Excel Help Content Graph help 2008 MMB SOFTWARE LTD Compare Surveys Identical Structure Compare and analyze the results of the same survey that is conducted twice Compare Surveys Unidentical Structure Compare and analyze the results of two different surveys Join Surveys Join the data of two surveys Copy open questions to clipboard not tabulated Copy the questions and answers as text and paste it in another program such as Word or Word Perfect Copy open questions to the clipboard Sort by tabulation Copy the questions and answers and paste it in a tabulated format in Word or Word Perfect Export Results to Excel Export the data to Excel worksheet Content View the help file Graph Help View the HTML Editor help file 51 Desktop Survey User Manual 5 4 View Reports 5 4 1 Types of Reports The survey results can be viewed as graphs in the report pages You can view the reports for these categories Distribution Average Quality Maps Segments Note When you double click a question the report is shown in the report page If you have many tabs in the report page the report is shown in the active tab 5 4 2 Distribution The report for Distribution sho
73. ick the questions to view the report in the report page 5 12 2 Compare Surveys When you conduct a survey more than once you can compare the results of the two surveys Compare Surveys Identical Structure Identical Structure indicates that the format of the questionnaires for the two surveys are identical Questions and the answer choices are the same 1 From the main menu click Advanced menu and select Compare Surveys Identical Structure 2008 MMB SOFTWARE LTD 67 Desktop Survey User Manual Compare surveys Headline name Filename 2 In the Compare Survey panel you can see two columns Headline Name and Filename 3 In the Filename column for the first text box click the E button to browse for the required mmb file 4 In the Choose File dialog box select the file The file path is shown in the text box In the Headline Name column enter the name or headline for this file In the same way select another mmb file and repeat steps 3 to 5 Once you have completed this task click Create Save the new mmb file in the required location oS a p Open this file and in the segment tab select the questions that you want to compare 10 Create a report that shows the compared result for these two surveys Compare Surveys Unidentical Structure You can compare the results of two different surveys 1 From the main menu click Advanced menu and select Compare Surveys Unidentical Structure
74. iew Print current page Print all Copy result to clipboard Copy graph to clipboard Page properties Decending validity Create Footnote Accending Invert graph Delete Z ae e Preview View the report in the report page e Print Current Page Print the current page only e Print All Print all the reports that are opened e Copy Result to Clipboard Copy the table to the clipboard and paste it in another program such as Word or Word Perfect e Copy Graph to Clipboard Copy the graph to the clipboard and paste it in another program such as Word or Word Perfect e Page Properties e Sort Sort the data in the table in ascending or descending order e Create Footnote Insert a footnote in the report e Invert Graph Turn the graph upside down e Validity Check the validity of each response using 95 range Select the question from the Segment used drop down list and you can see the values Validity Geographical segmented Turnover segment used Population M 100 Guestions Answers Value 95 confidensinterval SouthCentral Jutland 26 514 454 9 fra 21 956 til 31 05 North Jutland 542z 504 fra 50 384 til 60 46 adaz SOG fra 6 35 til 11 52 Ib 324 fra bA0E til 12 07 Copenhagen 3 61 2 2 fra 1 35 til 5 80 In the right panel double click the question again to see the report in the report page 2008 MMB SOFTWARE LTD 75 Desktop Survey User Manual Geographical 2 Sealan
75. in the columns 3 Select the scale This scale indicates the criteria for each question Scale 1 for Single criteria Scale 2 for two criteria For example for the question To be put through the right person you may set two criteria performance and importance So the responses to this question is analyzed on two criteria 4 In the Independent variables section select the questions from the drop down lists These questions are shown in the rows 5 Select the scale Refer step 3 for more information on scales Click Create Table button 2008 MMB SOFTWARE LTD 64 Desktop Survey User Manual 7 You can see the table in the report page as shown below Korrelation Turnover Level Geographical 0 025149852472 0 011463286870 031650873551 The call rate 0 0022260415 0 043271193947 0 4592104406 is suitable 18646226 654599 olr 0 007868645141 0 0493582485 0 2933067708 appointment 4901563 Jobbor 15589 O 09525800 3 03044595601 0 241953939649 8 The results are shown between 1 and 1 Positive value or a value closer to 1 indicates that the independent variable has more influence on the dependent variable Negative value indicates that the independent variable does not have much influence on the dependent variable 5 9 Create Auto Report You can modify the settings of a specific graph by using the formatting toolbar in the report page or the Edit Chart Settings window You can also add the hea
76. ine Break button 2008 MMB SOFTWARE LTD 100 Desktop Survey User Manual 4 Now you can see that the cursor has moved to the next line 5 Enter the required text Now the new paragraph is closer to the previous paragraph as shown in the figure below Please fill out this questionnaire This paragraph ts inserted after using the line break option Note The text in the new paragraph will have the same format as the text in the previous paragraph 7 To delete this line break right click at the point where the cursor is shown 8 You can see a pop up menu Select Delete or Undo Gut copy Faste Delete Select All 9 The line break is deleted 8 4 3 Insert Object You can insert an object of a different program such as a Flash movie or animation into the HTML page 1 Ensure that you have the questionnaire opened in the DTS HTML Editor window 2 From the main menu click Paste sub menu and select Object 3 In the Insert Object window select the object type that you want to insert into the HTML page Insert Object Object Type fe Create New Suthorable Button Bitmap Image Cancel ci mE Graphical Button reate from File Media Clip Microsott Graph Chart Create Control klicrosoft Office Excel Chart Microsott Office Excel Worksheet Microsott PowerPoint Presentation Result Inzerts a new Authorable Button object into your document 2008 MMB SOFTWARE LTD 101 Des
77. ipsholder 2 To copy the details to the clipboard and paste it in another program such as Word or Word Perfect click the Copy to Clipboard button 8 5 5 Upload Files to FTP Once you have set up the Internet options you must now upload these files to the FTP server The users can then view the questionnaires as a HTML page and take up the online survey To upload the files follow these steps 1 Set up the Internet properties 2 Inthe main menu select Internet and click FTP Settings to see this panel Enter the details in the following fields FIP Setting FTP Host Name Zdresz monkeytown dk Uszemame monkeytown dk Password kingking If Remember password Main Wwebtolder public html UAL to site webhotel http Awa monkeptown dk OK 2008 MMB SOFTWARE LTD 111 Desktop Survey User Manual 3 FTP Settings Set up the FTP details in this section e FTP Host Name Address Enter the name which gives you access to your host via FTP Note Make sure to enter the domain name without the www characters For example Dtsserver dk e User name Enter the user name e Password Enter the password These credentials must be used to access the FTP server e Remember Password Click this checkbox if do not want to enter the password every time you log in to the server e Main Webfolder Enter the name of the web folder that will contain all the HTML pages e UR
78. ires can be scanned into the system Several additional features in the Data module enable you to add additional background data to records make corrections to the responses in case there is some mistake export the data split the survey questionnaires and so on 4 2 Open Data Module To open the Data Module Ed 1 Double click the DesktopSurvey icon KEJE to view the start up screen DesktopSurvey Version 5 0 2 To view the Danish version of the application click the Danish flag 2008 MMB SOFTWARE LTD 29 Desktop Survey User Manual 4 Click Data to see the main screen 4 3 Data Menu Items The main menu in the Data screen contains the following menu items py cee a File Goto Search Import ex Open Open Open a mmb file Save Save the Exit questionnaire PiQuestionnairestka uk mmb after making corrections or entering new user responses Exit Close the application Goto Search Import Design Go Design to the Design Report module Report Go to the Report module Respondent Number Go to the specific user s questionnaire if you know the respondent number Scanning Module Go to the Scanning module Report Classic Go to Report Classic Search Importfexport New Que Search in Search in open ended questions open ended Search in ID questions Search for Save Respondent number Scanning Module Report Classic 2008 MMB SOFTWARE LTD 30
79. is shown in the right panel of the Report Classic window In the right panel double click the question again to see the report in the report page Every time you want to view the report you must double click the question in the right panel 6 3 2 Distribution The report for Distribution shows a graph that represents the distribution of answers for a specific question The bars represent the number of users who have selected various answers Note You can view one mmb file at a time If you want to view another mmb file the file that was previously opened is closed and the system shows the selected file 1 In the main screen from the File menu click Open Browse for the specific mmb file that contains the data By default the Distribution tab is shown and you can see the list of questions Double click the required question to see the question in the report page in the right section FAD Questionnaires ka uk mmb File Goto Setup Advanced Export Language Print Distribution Average Quality maps Segments Report pages F Level F Geographical Geographical To be put through to the right person Performance To be put through to the right person Importance Fast response to an enquiry Performance Fast response to an enquiry Importance 2008 MMB SOFTWARE LTD 74 Desktop Survey User Manual In the right panel right click on any question to see this pop up menu Prev
80. ktop Survey User Manual 4 Click OK 5 The selected object is inserted into the page 8 4 4 Insert Hyperlink 1 From the main menu click Paste sub menu and select Hyperlink 2 In the Hyperlink window from the Type drop down list select the type of protocol that is used for the specific URL gl Hyperlink 3 In the URL text box enter the address of the website 4 Click OK 5 The link is inserted into the page 8 4 5 Insert Background Picture Note All images that you want to use must be in the project folder of the project BEFORE you insert use them If you place the images outside the project folder the images will not be used correctly and will not be uploaded 1 From the main menu click Paste sub menu and select Background 2 Again select Picture 3 In the Picture window enter the following details gl Picture Picture Source Browse OK Atemate Text Do O O Cancel AE Baseline Horizontal e Picture Source Browse and select the image file The file path is shown in this text box e Alternate Text Enter an alternate name for this image e Layout e Alignment To align the image in a particular position select an option from the drop down list 2008 MMB SOFTWARE LTD 102 Desktop Survey User Manual e Border Thickness Enter a numerical value to set the border thickness e Spacing e Horizontal Enter a numerical value to set the space between the left
81. le is now shown in the Distribution tab The question text is shown 18 To close this panel and see the main screen click Cancel 19 In the main screen in the Distribution tab double click this question text to see the question in the report page 20 Double click the question in the report page to see the graph 6 4 8 Save Report in Different Formats You can save the reports in various file formats such as PDF RTF Excel or HTML Save as PDF File To save the report as a PDF file 1 From the File menu click Export menu and select Save Report as PDF option 2 Save the report as a PDF file in the required location Save as RTF File To save the report as an RTF file 1 From the File menu click Export menu and select Save Report as RTF Word WP option 2 Save the report as an RTF file in the required location Save as Excel File To save the report as an Excel file 1 From the File menu click Export menu and select Save Report as XLS MS Excel option 2 Save the report as an Excel file in the required location Save as HTML File To save the report as a HTML file 1 From the File menu click Export menu and select Save Report as HTML Internet option 2 Save the report as a HTML file in the required location 2008 MMB SOFTWARE LTD 89 Desktop Survey User Manual 7 Scanner Module 7 1 Overview Scanner module reads the image files printed copies of user responses that have already been s
82. lick Save 6 Save this file as a mmb file 7 You can now print this questionnaire copy the contents and paste it in another program such as Word or Word Perfect export it to other programs and publish it on the Internet 2008 MMB SOFTWARE LTD 21 Desktop Survey User Manual 3 6 Save Questionnaire Once you create all the required question types and design the questionnaire you must save the file 1 From the File menu click Save 2 In the Save As dialog enter the name of the file and save it as a mmb file 3 You can export it to Word or Word Perfect print the questionnaire or publish the files on the Internet where the users can view the online version of the questionnaire and enter the responses 3 7 Add Questions to Database You can create different types of questions and store these questions in the database Later you can reuse the questions in other questionnaires 1 Once you have created the question right click the question text and select Question Database 2 Inthe panel that is shown you can see the question text and the answer choices depending on the question type in the text areas FN DeskTopSurvey Questiondatabase oj x Database Search Question type Ic All f Openended Closed C Scale Criteria The question 1 Open Question Pe Scale 1 min max Scale 2 min max i Lines Have Cancel Insert 3 Click Save 2008 MMB SOFTWARE LT
83. ll Pages 4 In the Print window set up the printer Adobe POF ee Properties Status Heady Type Adobe POF Converter Where My Documents Comment Print range Copies All Number of copies 1 Fages frorn to 7 Col oleate f Selection pk pe Cancel 5 Once you have completed the print setup click OK 6 The reports are sent to the printer 6 4 Advanced Features 6 4 1 Report Image You can save the generated report as a rim file 1 From the main menu click Advanced and select Save Report Image option 2 Save the file in the desired location 3 The next time you want to open this report image file from the main menu click Advanced and select Open Report Image option 4 Select the required rim file 2008 MMB SOFTWARE LTD 82 Desktop Survey User Manual 5 You can see that in the main screen the question for this report is shown in the report page 6 Double click the question to see the graph in the report page 6 4 2 Compare Surveys When you conduct a survey more than once you can compare the results of the two surveys Compare Surveys Same Structure Identical Structure indicates that the format of the questionnaires for the two surveys is identical Questions and the answer choices are the same 1 From the main menu click Advanced menu and select Compare Survey Same Structure Compare surveys Headline name Filename 2 In the Compare Survey panel
84. lt Not selected gt hd 11 Open Question 2 Closed Question Percent Other Iw Real figures Pre Post Column course mode Cancel Copy to Chipboard 2008 MMB SOFTWARE LTD 70 Desktop Survey User Manual 9 In the Rows section click the checkbox for the questions that must be shown in the rows To select all the questions click the All checkbox In the Columns section select the questions whose results must be shown in the columns To show the data in percent or real figures click the Percent or Real figures checkbox If you are conducting survey for a specific course and you want to analyze the results before and after the course is conducted click the Pre Post Column Course Mode checkbox Click the Copy to Clipboard button The system shows this confirmation message Information e Copy completed Click OK and click the Cancel button to close this panel and view the main screen Now open an Excel worksheet 10 From the Edit menu click Paste or press CTRL V keys 11 The data is pasted in the Excel sheet or any spreadsheet 6 Report Classic 6 1 Open Report Classic 1 2 In the Report Module screen click Go To menu and select Report Classic option If you have already opened a mmb file in the Report module then you can view the same file in the Classic window also If you have not opened any file then you can see a blank screen as shown in the fi
85. m the File menu open the questionnaire to which you want to add new questions 2008 MMB SOFTWARE LTD 16 Desktop Survey User Manual El DeskTopSurvey DESIGN File Goto Properties Internet Translate Special b p Type of question gt faria JE B I u 3 From the Type of Question drop down list select Closed question lt Type of question Open question Closed question Scaled question Mumerical question 4 You can see the following fields Cre ate Max digits 5 From the Max Digits drop down list select a number For example if you select 4 then the answer must be a 4 digit number 6 To display the question text in a particular font font size color etc use the formatting toolbar and select the appropriate styles 7 Click the Create button 8 The question is now shown on the blank page Numerical Question 9 Right click the question to see a pop up menu with the following options Numerical Question Delete Qustiondatabase Help Hide in HTML e Delete Delete the question 2008 MMB SOFTWARE LTD 17 Desktop Survey User Manual Note When you right click the question and select Delete option the question and the response lines are deleted e Question Database Save this question in the question database and use it in other questionnaires e Help Open the help file e Hide in HTML Select this option if you do not want the question to
86. n 9 To display the question text in a particular font font size color etc use the formatting toolbar and select the appropriate styles 10 Click the Create button 11 The question is now shown on the blank page h Multible answers fv Other option 1 Closed Question O Answer I O Answer 2 L Answer 3 Other 12 Click the Closed Question text to make it editable You can see that the text is highlighted 13 Enter the question text in this field 14 Click Answer 1 text and enter the appropriate answer Similarly enter the text for the other choices 1 Closed Question O M O Answer 3 m Other 15 Right click the question to see a pop up menu with the following options 1 Which are the prog Delete Add answer Sort answer possibilitys Right Anser w Multible svar Qustiondatabase Help Hide in HTML e Delete Delete the question Note When you right click the question and select Delete option the question and the response lines are deleted e Add Answer Add another answer to the question 2008 MMB SOFTWARE LTD 12 Desktop Survey User Manual e Sort Answer Possibilities Sort the answers in ascending or descending order e Right Answer The right answer is used for giving a value to the answer any value is ok If the pre post option is used it must be 100 for correct answers and 0 for not correct answers e If E learning is used it must simply be
87. n To split the questions based on the questions and create separate mmb files follow these steps 1 From the main menu click Advanced 2 Select Split the Survey option 3 In the Split the Survey using window select the question Depending on the number of answers the system creates the mmb files for each answer For example if a question has three choices the system creates three mmb files Split the survey using E Choose question gt x Cancel _ Cones 5 The system creates a separate mmb file for each answer 4 Click OK 4 11 Split the Survey Advanced You can also split the record based on two questions For example if users have answered question 1 and 2 and you want to split the survey and group all the users who have answered questions 1 and 2 you can use this option You can also split the Survey and create a mmb file that contains records where the user has answered either question 1 or 2 To use this option follow these steps 1 From the main menu click Advanced 2 Select Split the Survey Advanced option 3 In the Split Survey Advanced window select the following values This explanation is an example to understand the procedure 2008 MMB SOFTWARE LTD 46 Desktop Survey User Manual Split survey advanced IT UIhover IG eographical Turnover Copenhagen Turnover B Sealand Tumover C C SouthCentral Jutland CI North Jutland DAG Westionnares
88. naire in Desktop Survey and then take the desired number of copies you need When you complete the above tasks click the Start button You can see the panel as shown in the figure below Check for all the settings in the tabs In the Finalizing tab click Finish now button The images are converted into mmb files 7 5 Make Corrections After you upload the mmb file questionnaire and the image files you must check the scanned data if the scanner has scanned the forms correctly and validate if user has answered all the questions check if the user has selected more than one answer for single choice questions if the Open questions are not answered and so on Note If any of the questionnaires cannot be loaded an error list is generated that has the details of the incorrect image files This list can be copied to the clipboard Once you upload the mmb file and the image files click the Start button to see this panel The first tab Filled Out displays filled out answers The cross mark represents the options selected by the user To remove the cross mark click the box and it 2008 MMB SOFTWARE LTD 92 Desktop Survey User Manual 2 4 is highlighted in black color This indicates that the cross mark is removed FM DeskTopSurvey Scannermodul Errorpage 39 Filled out Empty Errors more than one answer Open Questions Numerical Finalizing AX IK MK xX X TETTE m r Cli
89. not start by itself double click the setup exe file located in the CD ROM 3 You can install the application in any folder however it is recommended that you install in the proposed directory C Programs MMB Software Desktop Survey Note The Desktop Survey application is a single user version and must be installed on a local computer and not on a server 2008 MMB SOFTWARE LTD 5 Desktop Survey User Manual 3 Design Module 3 1 Overview Design module enables you to design or create various types of questionnaires that can be used for all types of surveys such as customer analysis competitor analysis employee testing Knowledge analysis and so on Once you create these questionnaires you can use them to conduct online surveys or you can print these questionnaires and users can enter the responses in the printed questionnaire You can create questions in two ways 1 Create a customized questionnaire on a blank page 2 Create a questionnaire using the Questionnaire Wizard 3 1 1 Types of Questions You can create various types of questions that can be included in a questionnaire 1 Open Questions 2 Closed Questions 3 Scaled Questions 4 Numeric Questions 3 2 Open Design Module To start using the Design module follow these steps i 1 Double click the DesktopSurvey icon BEJE on the desktop or the DesktopSurvey exe file that you have saved in any folder OR 2 Click the Windows Start menu Prog
90. nternet Properties panel set up the following details FA EmailMerge Receiver J Reminder Password done list used Receiver list Excel file with Password E mail Name D Questionnaires test test pw tet me 2 Download Password 1112P2x0M6 1113M4N7M7 1114G2U0F4 111550D8E0 1116M4X3R4 1117T1R5X0 1118MONER 1 1119G201W6 1120T4R7K7 1121T1E115 1122H3V5P6 1123v8x4P2 1124G1K0D8 1125M3N054 1126C6N6T2 1127 W2x8O8 1128N0A1F5 1129G5G2L6 1130K3W4P4 1131H7M6X4 Email 51 emailadress Clear Receiver Information Mail Link to questionnire Sender name Carsten Sender email carsten mmb dk Subject Text I Automatic login ii Merge codes HINKET Link to questionnir HHpwH Password Hittnamettt Name test Logfil Placering Outgoing post email settings Preview Send In the Receiver section to select the pwd txt file that contains the passwords of all the users click the button next to Excel file with Password Email Name field To send reminder emails to those users who have not taken the survey click the Reminder checkbox Once you select this option the Download button and the Password done list used field are enabled To download the done txt filed directly from the FTP server click the Download utton 2008 MMB SOFTWARE LTD Note This file
91. ntinue is clicked URL Enter the URL of the web page that must be opened when the user clicks the Continue word in the web page 3 Generate passwords automatically To generate passwords automatically click this checkbox You can then provide passwords to the users For example for 50 users you can generate 50 passwords The password dialog box is shown when you click the OK button after setting up all the properties By default the system generates 50 passwords You can generate any number of passwords These passwords are saved as a pwd txt file in the local Internet project folder Along with the pwd txt file the user login page is also created Users can access the online questionnaire only if they have the password 4 Online respondent counter To view the percentage result for each answer and also view the answers click this checkbox In the dialog box that is Shown 2008 MMB SOFTWARE LTD 106 Desktop Survey User Manual enter the password that must be used to view the online results Only the administrator can view the results 5 Allow fill out the rest later To provide the user an option where he she can answer some pages of the questionnaire and complete the survey some time later click this checkbox Note User can continue from where he she had stopped earlier For example if the user had answered 2 pages he she can continue from the third page of the questionnaire 6 In
92. nu select Import 2 Browse for the required csv file This file contains the responses for a specific questionnaire You must map the responses to the questions 3 You can now see a dialog box as shown in the figure below What separates the fields Choose a separator and watch the change below Choose separator C Comma First row contains field names d PUser Id 11433941 2143389 TC 3743307 PTE 41434001 Ce 543992 PTE 6143411 PE Py 43373 TC 81434141 Cancel lt Previous Mest gt 4 From the Choose a separator section select the character that separates data in the csv file Semicolon Comma Space Tab 5 If the first row contains field names click the checkbox for First row contains field names 6 Click Next 7 In the next panel that is shown select the values in the following fields 2008 MMB SOFTWARE LTD 36 Desktop Survey User Manual Choose a field below and choose the question that should recerve the data Remember to set the correct type and if multible choice set the correct answer number Field properties Field Type Question Non anaes Answer no fo v TP 43394 EE 2 ee E 3 P4350 PL Ap 43400 EC T EEEn TE EEH T PE fe ce EE o EAH A PC Save Open Cancel lt Previous Import e Field Specify the position of each field e Question Select the question that must be shown in the first position e Type Select the type of respons
93. o view the Danish version of the application click the Danish flag aJ 3 To view the English version of the application click the English pA IN Click Report to see the main screen 5 Open the mmb file to create the report 2008 MMB SOFTWARE LTD 49 esktop Survey User Manual 5 3 Report Menu Items The main menu in the Report module contains the following menu items Se a 1 mei Open dataset Open Save Save as Me Print Create PDF Print Preview Close Goto Report Design Data Report Classic Report Hew page Delete page Settings vanced Margins Number Formats 2008 MMB SOFTWARE LTD Open Dataset Open the mmb file Open Open a report rap file Save Save the file Save as Save the file with a different name orina different format New Open a new report page Print Print the report Create PDF Create a PDF file Print Preview View the report in Print Preview mode Close Close the Report module application Design Go to the Design module Data Go to the Data module Report Classic Go to the Report Classic screen New Page Create a new report page Delete Delete the report page The page that is active will be deleted Margins Set the margins for the report Number Formats Change the number format that is shown in the report 50 esktop Survey User Manual Advanced Avanced Help Compare survey ident
94. on at all given points quality maps that show how the customer weighs these issues and segmented questions To modify the look and feel of these reports you can use the formatting toolbars and then print these reports DTS application enables you to create reports in 3 ways e Report Generator Using the report module you can select the required questions and the report is automatically shown in the report page in a printer friendly format You can also export it to PDF Excel or Word e Classic Reports Report Classic is similar to the Reports module but you can perform limited tasks You cannot change the look and feel of the graphs or alter the text or data on the graphs You can generate reports compare Surveys export data to Excel sheets PDF print the reports and so on e Reports in Viewer Interactive Viewer that allows quick access to data and illustrates the analysis in the way you want You can then add the individual graphs and tables in all other documents and thus make a strong conclusion In the Data module if you have assessed the survey results and have created sub categories by using the Split the Survey option you can create sub reports for these results 2008 MMB SOFTWARE LTD 48 Desktop Survey User Manual 5 2 Open Report Module To open the Report Module fl 1 Double click the DesktopSurvey icon BESES to view the start up screen DeskTopSurvey DesktopSurvey Version 5 0 2 T
95. on when e The maximum value is less than the minimum value or e The maximum value exceeds the number of digits the system shows an alert message For example if the answer is any 3 digit numerical value and you set the validation check as a 4 digit number you can see the alert message For closed questions if the maximum value is more than the number of answer choices the system shows an alert message 5 Click OK to close the panel and see the main screen 6 To cancel this task click Cancel 7 Click Cancel to close the panel and see the main screen 8 5 3 E Learning You can design questionnaires for an e learning course and upload the pages to the Internet Prerequisite Before you set the Internet options you must complete these tasks 1 Design the questionnaire for the e learning course 2 Save the file as a mmb file 3 Modify the layout using the DTS HTML Editor 4 Set validity checks for the questions Once you have completed these tasks follow these steps 1 From the main menu click Internet and select E Learning 2 In the Internet Properties panel set up the following details 2008 MMB SOFTWARE LTD 109 Desktop Survey User Manual E Learning f E Leamings mode f Resultat links I points are sent to the results page Link til resultat side P Gpret Sutomatiske resultatsider udfyld IKKE link kolonnen DE 3 E learning mode To set the questionnaire in e learning mode
96. osxevsaiiwsigcanntosnurinetannclenssannsnssgassnenemnnabiernatapasanndeanebanadiensts 25 3 L0 PRINT QUESTIONNAIRE NN 25 JLL EXPORT QUESTIONNAIRE so ocssamasscegsisasaGunntsacndeanenhenssoousiasnesad a aE 28 4 DATA MODE 29 6 EOS 29 AA OPEN DATA OE ERE 29 kea DATA MENU ITEM osier iir EEE T EI AE EE 30 AF OPEN QUESTIONNAIRE srsiaoriran sorin annas EE rea a aa Eaa O aieeaii 33 4 4 1 Save Questionnalre wmm srrrrunrsrnvevvrrrrssrsvvnnersnssnnvnennssnsennnnnnnsennsnnnnnnnsnnnsnnnnennssnnsannnnnssnunnn 35 4 5 ADDITIONAL ee 35 4 5 1 Import Data Overview mmmmnnensvvrnnersssrsvvenersnesnnvnennssnssnnnvennsennsnnnnennsnnnsnnnnennssnnsvnnnnnnsenunne 35 4 5 2 Import Data from Local FOLGER Lunsssnsensssnarmmunenienuesnaaendedije 36 4 5 3 Import Data from Internet rrmmmrsrrnrsssrrnrsvvrnnrsrvenrrrvrensrsvrnssrsvenssssvnnsssvrnnssnvenersvrnssssvensenn 39 2 54 Import Data FOM FIP usanne ai a ea asa 39 2 OG DATA EEE EN A E tauskesseasitesoroeses 40 Fold 40 DM 41 4 6 3 Export Respondent List to Clipboard mrmrsrvrvrrsvrnnrsvversrrrrersrrvrnsssrnnsrrvrnsssrrenssrrressnnr 41 4 6 4 Save All to EE vances neaee pea estes 4 20 5 Save to Individual FIS ae 41 4 6 6 Export in CSV Format rsorrvnnnsssrsnvrrnnnrsrrsvrrnnnrssrsvnrrennsssssvvrvennsssssnnvrnnnsssssnnrvrnnssssnsnrvnsenssennn 42 2008 MMB SOFTWARE LTD li Desktop Survey User Manual d7 ADD ADDITIONAL DATA ae eee ee ee eee eee ee 43 4 8 TRANSFORM NUMERICAL QUESTI
97. pany user name initials of the interviewer and date 5 Click Save to save this updated record The next time you export this record these details are also exported 4 9 1 Include ID Course Mode If a survey is conducted for some online courses it may be necessary to assess the knowledge of the students before they take up the course and after the course is conducted In such situations this feature is useful 1 From the main menu click Advanced 2 Select Include ID Course Mode 3 You can see that some fields are shown at the top of the screen Ee Code Start date Instr no Course no e gre H a rr i oe 4 Enter the name of the course code start date instruction number course number before the student takes up the course 5 To enter the additional data in a new record after the course is completed click the Before button and it changes to After as shown in the figure below 6 Enter the relevant details in the fields similar to step 4 7 Click Save to save this updated record 2008 MMB SOFTWARE LTD 45 Desktop Survey User Manual 4 10 Split the Survey Surveys can be segregated into different groups based on the answers and then you can assess each group For example if a customer satisfaction survey has been conducted in three different departments in your company you may want to make a report for each department based on the answers In such situations you can use the Split the Survey optio
98. question Type of question Open question Closed question Scaled question Numerical question 4 You can see the following fields Fill DeskTopSurvey DESIGN File Goto Properties Internet Translate Special column width V Subheadline 5 To insert the required number of criteria for this question from the Criteria drop down list select a number 6 From the Scale 1 start variable drop down list select the number that is the starting value 7 From the Scale 1 end variable drop down list select the number that is the ending value 8 To include some text that defines the ratings click the Legend ea button to see this panel Note This legend text for the scales is shown below the question text only if you select the Subheadline checkbox Add Description for Scale 1 Legend Scale Legend Do not Answer Opportunity Download Scale Save Scale cancel e For each scale enter the text in the Legend text area For example for each scale you can enter the text as Very Good Good Neutral Rad 2008 MMB SOFTWARE LTD 14 Desktop Survey User Manual e To include one more scale that Shows Do not answer option click the Do not answer checkbox e To download a scale that is already created click the Download Scale button e To save the scale that is updated or created click the Save Scale button e Once you have added the text for the scales click OK e
99. rams mmb software aps desktop survey DesktopSurvey 2008 MMB SOFTWARE LTD 6 Desktop Survey User Manual 3 You can see the first screen as shown in the figure below DeskTopSurvey Version 5 0 6 Click Design to see the main screen 2008 MMB SOFTWARE LTD 7 3 3 Design Menu Items Desktop Survey User Manua Design module contains the following menu items Menu Image Export Print Exit Go To Goto Properties Internet Data Report Questionnaire Wizard Scanner modul Report Classic Properties Properties Pagebreak Eget logoa Internet Translate Special Create On line Survey Translate Translate Danish English German Finnish Swedish 2008 MMB SOFTWARE LTD Description New Open a blank page to design the questionnaire Open Open a mmb file Save Save the questionnaire as a mmb file Export Save the questionnaire as a meta file Print Print the questionnaire Exit Close the Design module Data Go to the Data module Report Go to the Report module Questionnaire Wizard Open the wizard that guides you to design a questionnaire Scanner Module Go to the Scanner module Report Classic Go to Report Classic Pagebreak Insert page breaks so questions are not split on two pages Use only when questionnaire is completed and only if the questionnaire is for printout Edit Logo Change the logo in the questionnaire Create On line Survey Open t
100. rough to the right person Fast response to an enquiry The call rate is suitable To produce understandable and clear offers To be serious source for information Keeping appointments How would you assess theese areas Product and service C5 ry good Good 3 Neutral 2 Bad 1 Wery bad 4 very important 4 Important 3 Neutral Less important 1 Mot important Make user friendly documentation Technical support Product quality Technology innovators Product quarantee Product development to market requirements Performance 5 4 3 2 r OAO in ie GO OMD a a ee Performance 5 4 53 2 1 ODDE aie ae LOCAL me me a Importance oe 32 OI MB DOG aie ie aie ie OMG a Importance 5 4 3 27 1 S me me SB DOG MB DOG a ie a ie sile Previous 3 The title bar at the top of the screen shows the number of records In the figure shown below the Q1 mmb file contains 4 records ak 1 4 D Questionnaires Q1 mmb File Goto Search Importlexport Mew Questions Advanced 4 To view the next record click the Next button shown at the bottom of the screen 5 To view the previous record click Previous button 2008 MMB SOFTWARE LTD 33 Desktop Survey User Manual 6 To enter data into a new record click the New button This new record is added to the existing records For example if there are 20 records the new record is added as the 21st record 7
101. rtance How would you assess theese general areas In general Performance How would you assess theese general areas In general mportance How would you assess theese general areas In general Performance Importance Total Average First Scale Total Average Second Scale Index First Scale Index Second Scale 4 Double click any question to view the report in the report page Compare surveys To be put through ta Fast response to an The call rate is To produce To be serious Keeping the right person enquiry suitable understandable and source for appointments clear offers information 2008 MMB SOFTWARE LTD 54 Desktop Survey User Manual 5 The table shows the cumulative results The call rate To produce 6 To change the look and feel of the graph double click the labels or any area in the graph to view the Edit Chart Settings window Note If you select Use as Template the graph will have the same look and feel as the template 7 Click the Io icon to view the report page To return to the main screen click the O icon in the report page 5 4 4 Quality Maps This report shows the total percentage of results that are mapped against two criteria on a scale of 1 to 5 or any other scale 1 In the main screen from the File menu click Open Dataset 2 Browse for the specific mmb file that contains the data 3 To view the quality map report click the Quality Map tab MA Dataset D Qu
102. rvey as Survey 1 and the new as Survey 2 Clear the check mark in Add a segment 2008 MMB SOFTWARE LTD 69 Desktop Survey User Manual question to separate compare the two surveys later checkbox and choose the segmenting question in the Add new answer to drop down list In this way you will have three surveys combined and still be able to see them bench marked by splitting on the segmenting question added 5 12 3 Copy Open Questions to Clipboard You can copy the Open questions and the answers into Word or Word Perfect The data is shown in two ways e Not Tabulated Data is just pasted as text in a document without any order e Sort by Tabulation Data is sorted by questions and answers and the text is shown in an order 1 From the main menu click Advanced menu and select Copy Open Questions to the Clipboard not tabulated 2 To copy tabulated data select Copy Open Questions to the Clipboard sort by tabulation 3 Open Word application From the Edit menu click Paste or press CTRL V keys 5 The data is pasted in the document 5 12 4 Export Results Once you generate the reports change the settings you can export these reports to other programs such as Word PDF Excel etc To export the data in the reports to Excel worksheet follow these steps 1 From the main menu click Advanced menu and select Export to Excel option 2 Inthe panel that is shown select the following details Columns O All
103. s BI D alte Choose SE Filter content Answers teate Create the filter questior filter Create the filter questior 2 From the Filter Question drop down list select a question 3 To create a new filter question click the New button 4 In the Create Filter Question window type the new question in the Question Text field Create Filter Question Question text ma 5 Click OK 2008 MMB SOFTWARE LTD 59 Desktop Survey User Manual 6 To filter the answers from the Filter Answer text field select the answer and click the arrow button to move the answer to the right panel 7 To delete the question click the Delete Filter Question button 8 To delete the answer click the Delete button shown below the Filter Answers panel 9 Similarly to filter the questions based on a variable select the question or variable from the Choose Question Variable drop down list 10 Click either the 1 or 2 button to select the scale This scale indicates the criteria for each question Scale 1 for single criteria Scale 2 for two criteria For example for the question To be put through the right person you may set two criteria performance and importance So the responses to this question are analyzed on two criteria 11 Select the option AND or OR or NOT to set the relationship between the questions 12 Once you have set the options click Create the Filter Question button 13 The question i
104. s now shown in the main screen in the Distribution tab 14 To delete the options click Delete button shown at the bottom of the Filter Content text area 5 6 Format Text in Reports The report page allows you to format the text that is shown along with the graph The formatting toolbar is shown at the top of the page DeskTopSurvey Report Fant The toolbar contains the following icons Arial Font Change the font Font size Change the font size an Font Color Change the color of the text LE Highlight Select a color to highlight the text F Bold Italics Underline Change the text to bold font or italics or underline the text Align Text Align the text in the report page left center right 2008 MMB SOFTWARE LTD 60 Desktop Survey User Manual Bullets Make the text as a list Ny side New Page Insert a new page in the report If you have several pages in the main report page you can move the pages and change the order Click the page and drag it to the required position The page number is automatically changed For example when page 1 is moved to position 5 the page number changes to 5 5 6 1 Insert Header and Footer From the main menu click Settings 2 Select Margins to see the Page Footer and Header panel Page Foot and Header Fort Page Header Page Foot sn Include pagenumber Update all pages
105. s numerical questions 2 From the main menu select New Questions gt Transform Numerical Questions to Closed Questions option 3 In the dialog box this is shown select data in the following fields Transform numerical qustions to closed questions Chose numerical question Answer test From the Choose Numerical Question field select the question that must be changed into a closed question 5 For this question enter the text that must be shown as the answer in the Answer text column 6 Enter the range in the From and To columns 7 Click Create 8 You can now see the closed question in the questionnaire 2008 MMB SOFTWARE LTD 44 Desktop Survey User Manual 4 9 Include ID When a Survey is conducted users have the option to disclose their identity If the user provides the details then these details can be included in the questionnaire for future reference Sometimes surveys are also conducted over the telephone That is an interviewer calls up a user asks the questions and the user responds over the telephone The interviewer then enters these responses for the relevant questions in the questionnaire If the user wants to provide his her details these details can be included in the questionnaire 1 From the main menu click Advanced 2 Select Include ID 3 You can see that some fields are shown at the top of the screen Company rense Namee mtas Dad Enter the name of the com
106. sed on the answer in the first page the user is taken to the appropriate page that contains questions related to sales managers only From the main menu click Internet and select Jump to Page option Note Jump to Page option is enabled only if the questionnaire has multiple pages 1 2 In the panel that is shown select the following values 3 In the Conditional Jumps section select the question from the drop down list 2008 MMB SOFTWARE LTD 104 Desktop Survey User Manual Propertys for Internet pagebreak no 1 Conditional jumps Leve answers 0 fuumpto page sales manager Production manager Purchasing manager Note 1 You can view only those questions that are in the current page 2 For scaled questions you can create a jump only for the first Scale 3 For this question the answers are shown in the Answers column 4 In the Jump to page column for the required option select the page number In the figure shown above if the user selects the answer as Sales manager the user is taken to page 6 of the questionnaire 5 Click OK When the questionnaire is published on the Internet if the user answers this question and selects the first option the user is taken to page 6 8 5 Internet 8 5 1 Internet Options Once you have created the questionnaire in the Design module you have modified the look and feel of the page using the DTS HTML Editor you are now ready to publish these asp
107. te Answer window e Enter the text in the Create Answer field Create answer Create anser e Click OK 8 In the Numeric tab if the numeric answer is not scanned enter the answer for Numeric questions 9 Once you have made all the corrections entered the responses for the Open questions and Numeric questions in the Finalizing tab click Finish Now button Note To complete the task later click the Finish Later button 10 The system shows this confirmation message Do you want to save the correctionfiles For later use 11 Click Yes 12 Save the updated file that includes the corrections 13 Now you can view the user responses in the Data or Report module 2008 MMB SOFTWARE LTD 94 Desktop Survey User Manual 8 DTS HTML Editor 8 1 Overview DTS HTML Editor enables you to change the look and feel of the questionnaire You can insert additional text logos choose the layout etc before publishing the questionnaire on the Internet This feature is mainly used when you want to publish the questionnaires as an online form in the Internet Once you make all the format changes you can save the questionnaire as an asp file and upload it to the Internet using the FTP settings 8 2 Open DTS HTML Editor 1 In the Design module from the Internet menu click DTS HTML Editor 2 You can see the main screen FA pi asp DTS HTML Edit Edit Show Paste Formats Table Help Page i of 1 DesktopSurvey
108. the graph Click the Magnifying lens buttons 6 3 5 Segments Segmenting is an important feature that enables you to analyze results by segregating the questions into groups For example you can check and analyze how many users in a particular group have answered a specific question or if a survey is made in various geographic locations you can get the data for each location 1 In the main screen from the File menu click Open 2 Browse for the specific mmb file that contains the data 3 Click the Segments tab to see the list of questions A Select one question in the first panel This question is now shown in the panel that is in the middle pane Fil D Questionnaires ka uk mmb File Goto Setup Advanced Export Language Print Distribution Average Quality maps Segments Report pages Segment result using 5 Geographical Level Geographical Loyalty ranking To be put through to the right person Performance Loyalty ranking To be put through to the right person Performance 5 In the middle pane for a closed question you can select the required options based on which the report is generated For example in the above figure Turnover is a closed question 2008 MMB SOFTWARE LTD 79 Desktop Survey User Manual 6 Click the question in the middle pane and again right click to see this pop up menu Turnover Delete Select unselect Note For other question types you cannot
109. the number of points you want to assign to the answer e Multiple Answers Select this option if the question has multiple correct answers e Question Database Save this question in the question database and use it in other questionnaires e Help Open the help file e Hide in HTML Select this option if you do not want the question to be displayed in the online version 16 To move the question and its options to another position that is if you want to change the order of the questions see Move questions to different position 3 4 3 Scaled Questions Scaled questions contain ratings on a range of 1 to 5 or 1 to 10 The user can select the appropriate value by clicking the checkbox You can also create a question that has dual scales That is if you want to evaluate a question based on two different factors you can set two scales for a question To create a scaled question follow these steps 1 Once you select the Design module in the start up screen you can see the main screen 2 Click the New Sheet b button shown below the File menu OR from the File menu open the questionnaire to which you want to add new questions El DeskTopSurvey DESIGN File Goto Properties Internet Translate Special b p Type of question faria h2 sje z ul PQ 4 JE al Al 2008 MMB SOFTWARE LTD 13 Desktop Survey User Manual 3 From the Type of Question drop down list select Scaled question Type of
110. the questionnaires 1 From the main menu select New Questions menu 2 Select Add Additional Background Data 3 In the dialog box that is shown select the following values Add additional background data Chose the Key field Position of Company name D Position of Attn person ID hl hl Chose the semicolon separated file FB A Cancel DE e From the Choose the Key field select the Open question that contains the key value or unique key that corresponds to the first value in the Excel sheet e From the Position of Company Name ID field select the Company Id If your Excel sheet contains a company name of the respondent select the position of the column here e From the Position of Attn Person ID field select the id of the contact person If your Excel sheet contains a contact person name select the position of the column here e From the Choose the semicolon separated file field browse for the csv file 4 Click OK 5 The details are added to this questionnaire The question added is placed in bottom of the questionnaire 2008 MMB SOFTWARE LTD 43 Desktop Survey User Manual 4 8 Transform Numerical Questions Sometimes you may want to change the question type For example if you want a text based answer instead of numerical data this feature allows you to change the numerical questions to closed questions To do so 1 Ensure that you have opened a questionnaire that contain
111. the table and right click to see the pop up menu Kopier CirlHC Klip S t ind Ctrl Opret som Template Oph rv Template Using this pop up menu you can copy the table and paste it in a report page or another program such as Word or Word Perfect You can also save this table as a template and use it to create new tables 5 8 Correlate Responses You can correlate various questions analyze the results and create a table that shows the cumulative results For example in a customer satisfaction survey you may want to assess which is the most influencing factor for customers to buy a product Once you create the table you can view the table in the report page 2008 MMB SOFTWARE LTD 63 Desktop Survey User Manual 1 In the main screen click the Statistics tab FM DeskTopSurvey Report Files Goto Report Settings Avanced Help Standard Text Gratics Filter question Statistics Auto Report Correlation Dependent variable Choose question Choose question lt Choose question Independent varables Choose question gt 7 lt Choose scal Choose questions Choose questions Choose questions Choose questions Choose questions Choose questions Choose questions o Choose questions o Choose questions o Create Tabel 2 In the Correlation section for the dependent variables select the questions from the drop down lists These questions are shown
112. tions to Clipboard mmrrmrvrrrirvvvrrrsvrverrrrrersrsrrnssrvresssrrensssrrensssrressrnnne 86 2008 MMB SOFTWARE LTD iii Desktop Survey User Manual 6 4 5 Copy Results to Clipboard m mmmrvrrrsrvvrrssrrvrrssrvrnssorrnssrnrnnssnrrnnssnrnnsssvvnnsnnvrnssnnrsnssnnvenssnne 86 6 4 6 Crosstab to Spreadsheet iiiascciicssrezcacsessoavscarsevanieaiasaanedacseanateiegyansteansendnauidonsseoeteaenseededuauanns 86 6 4 7 Create New Variable rrrnnnrsoennnnnnnnssernnnrrnnnssvennnrrnnnnsvennnrrnnnnsvennnnrnnnnssennnnrnenessennnneveeessennnnvn 87 6 4 8 Save Report in Different Formats rrrmrssrvnnrssrrnnssrrnssrvrnnssvvrnsssvvnnsssvvnssssvrnsssnvrnssnvrensnnne 89 VESEN 89 ENES NPR 89 VEE AP 89 Save ETL enasna ee otmadeceossaciasediaddaseucteststend sous EE 89 7 SCANNER MODULE esevvvvvvvvessssssnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnenensnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnensnnnnnnnnnnnneeeeee 90 V R GE EEE EEE EE 90 7 2 PREREQUISITES FOR QUESTIONNAIRE FORMS sn vrrnnnvrrrnnnnsssnnvrrnnnnsssnnrvrnnnnsssnnvrrrnnesssnnvvrrnssssssnvrrvessssenn 90 Dic OPEN SCANNER MODULE nen 91 7 4 READ IMAGE FILES oooorrsoreosrnvnnennnonensrnensnnnnnsennnnesenensssennnnsnennnnssenenessenenernenenensnnenesenennsneennnenenennssen nere 91 7 9 MAKE CORRECTIONS crease sects EENE ct tat EEE ESE EEEE 92 8 DTS HTML EDITOR 2 95 STOR cpeccc tet sciences csc E E E sere vatdentdeen cent onticie set otenans ssacccesesonadeedel 95 PE OPEN DTS ATMEL EDITO
113. to 2 In the Print Preview window you can increase the width of the report use the navigation buttons to view other reports set up the printer and so on 3 Once you have completed the print setup click the Print icon 4 Click the Close button to close this window and see the main screen 5 11 Save in PDF Format To save the report as a PDF file 1 From the File menu select Create PDF option to see the Print window 2 Select the settings for the PDF file 3 Click Print button 4 Save the PDF file in the required location 2008 MMB SOFTWARE LTD 66 Desktop Survey User Manual 5 12 Advanced Features 5 12 1 Join Surveys You can combine the results of two surveys and create cumulative reports For example if a survey is conducted for an organization that has offices in different locations you may want to combine these results and prepare a cumulative report 1 From the main menu click Advanced menu and select Join Surveys option Join surveys Filename 2 In the Join Survey panel click the button to browse for the required mmb files 3 The file path is shown in the Filename text box 4 Click the Create button shown at the bottom of the panel 5 Save the file in the required location 6 Click Cancel to close this panel and view the main screen 7 To view this file that contain the cumulative results from the File menu select Open Dataset and open the mmb file 8 Double cl
114. uired letter from the drop down list T text M multiple choice S single choice N numerical Export Turnover Level Geographical Loyalty ranking To be put through to the right person7 Scale 1 To be put through to the right person 7 Scale 2 Fast response to an enquiry Scale 1 Fast response to an enguir Scale 2 The call rate i suitable Scale 1 The call rate ts suitable Scale 2 To produce understandable and clear offers Scale 1 To produce understandable and clear offers Scale 2 To be a serious source for information Scale 1 To be serious source for Information Scale 2 Keeping appolntmente7 Scale 1 Keeping appointments Scale 2 Make user friendly documentation Scale 1 Make user friendly documentation Scale 2 Technical support Scale 1 an alalajia alaala anlal anlal ealz zl l Export ID fields Cancel Export Technical support Scale 2 4 To include the IDs select the Export ID Fields checkbox This will enable you to identify the respondents 5 Click Export 6 In the Save As dialog box enter the name of the file 7 Click Save You can now use this csv file in other programs and for further analysis 2008 MMB SOFTWARE LTD 42 Desktop Survey User Manual 4 7 Add Additional Data You can add additional background data to the questionnaires For example you may want to include user details such as user name company id course number etc in
115. urnover Turnover B Turnover T 5 The table shows the cumulative results Turnover 50 133 Turnover B 31 24 Turnover E 15 41 6 To change the look and feel of the graph double click the labels or any area in the graph to view the Edit Chart Settings window Note If you select Use as Template the graph will have the same look and feel as the template 7 Click the Io icon to view the report page To return to the main screen click the fan icon in the report page 2008 MMB SOFTWARE LTD 53 Desktop Survey User Manual 5 4 3 Average This report shows the overall average results for scaled and numbered questions in percentage 1 In the main screen from the File menu click Open Dataset 2 Browse for the specific mmb file that contains the data 3 Similarly to view the report for the average category click the Average tab MN Dataset D Questionnaires ka uk mmb Files Goto Report Settings vanced Help Distribution Average Qual mape Segments How would you assess theese areas Heception and sales Performance How would you assess theese areas Heception and sales mportance How would you assess theese areas Heception and sales Performance Importance How would you assess theese areas Product and service Performance How Would pou assess theese areas Product and service Importance How would you assess theese areas Product and service Performance Impo
116. w Variables Create new variables Export Language Print Copy Open Question to Clipboard not tabulated Copy Copy results to Clipboard the open questions as text and paste it SER ements 28 AU in another program Save report as RTF Mord NAP such as Word or Save report as 4l5 MS Excel Word Perfect Save report as HTLM Internet Copy Open Question to Clipboards sorted by tabulation Copy the open questions that are sorted and paste these questions in another program such as Word or Word Perfect Copy results to Clipboard Copy the results to Clipboard Save report as PDF Save the report as a PDF file Save report as RTF Word WP Save the report as an RTF file Save report as XLS MS Excel Save the report as an Excel file Save report as HTML Internet Save the report as an HTML file Copy open question to Clipboard not tabulated Copy open question to Clipboard sorted by tabulation 2008 MMB SOFTWARE LTD 73 Desktop Survey User Manual Print Print Current Page Print the current report page Print All Print all the reports pages that are opened Print current page Print all 6 3 View Classic Reports 6 3 1 Types of Reports The survey results can be viewed as graphs that are shown in the report pages You can view the reports for these categories Distribution Average Quality Maps Segments Note When you double click a question the question
117. ws a graph that represents the distribution of answers for a specific question The bars represent the number of users who have selected various answers Note You can view one mmb file at a time If you want to view another mmb file the file that was previously opened is closed and the system shows the selected file i In the main screen from the File menu click Open Dataset 2 Browse for the specific mmb file that contains the data 3 By default the Distribution tab is shown and you can see the list of questions FM Dataset D Questionnaires ka uk mimb Files Goto Report Settings Avanced Help Distribution Average Qual maps Segment Turnover Level Geographical Loyalty ranking To be put through to the right person Performance To be put through to the right person Importance Fast response to an enquiry Performance Fast response to an enquiry Importance The call rate i sutable7 Ferformance The call rate i suitable Importance To produce understandable and clear offers Performance To produce understandable and clear offers 7 Importance To be a serous source for Information Performance To be serous source for Information Importance Keeping appolntments7 Performance 4 Double click any question to see the report and the table in the report page on the right side of the screen 2008 MMB SOFTWARE LTD 52 Desktop Survey User Manual Turnover T

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