Strata Messaging Voice Mail User Guide - Toshiba
Contents
1. 2 24411 1 1 00 1 nana a anas 19 Recording a Scheduled Greeting tan nana nna anke 19 Chapter 7 Unified Messaging Access your Voicemails through 21 Appendix SOIPK8yS aaa saat Paved ten eon 23 TOSHIBA Strata Messaging Voicemail UG 06 10 Introduction Organization Strata Messaging Voicemail UG This guide describes the voice messaging capabilities and procedures for Strata Messaging This guide can be used in conjunction with voicemail prompts when accessing your voicemail system This guide is divided as follows Chapter 1 Getting Started discusses information regarding accessing your mailbox by phone using voice prompts and setting up your mailbox for the first time Chapter 2 Checking Messages contains procedures regarding checking replaying saving replying and deleting of messages Chapter 3 Sending Messages describes sending messages recording messages marking messages for priority or confidential delivery and return receipt notification Chapter 4 Greetings contains instructions on changing your personal greeting changing your recorded name setting up temporary or extended absence greetings Chapter 5 Using Group Distributions describes the differe2. 0 13 Add Members to a Private Group Distribution 161 7 13 Delete Members from a Private Group Distribution 14 Delete a Private Group Distribution 14 Listen to Members in a Private Group Distribution List esses 14 Using a Private Group Distribution 14 Using a Global Group Distribution 14 Chapter 6 Personal Options Message Notification 15 To Activate or Deactivate Message 16 Seta Wake up Call 1 ire TH gan a ae ee ed un aerae ede ERR 16 Change your Mailbox 17 P rsonal Assistant e 17 xe A PD E E LAT 17 Setting up Follow edere dee ARA e eed A e dic 18 Accepting or rejecting calls at a call out ssssssseeeenne nennen nennen 18 Transfering to an Operator or another ExtenSiOn si 225 wher 18 Setting Up Call Screening erii Leid seid ere aD 18 Setting up Do not Dist rb 18 Setting up Personal
3. 1 Set up Your Mailbox for the First 2 Soft KGyS Las let acis eo initia a ernie e eO eee aie 2 Chapter 2 Checking Messages Check New Messages M R m 3 Review Saved Messages EnaA 4 Envelope nformathon i ro ee ee tene eT ERE Edd UR RR ainda 4 Volume Speed Control e rH eid egies ue ede Peg a dun ete nie 4 Reply toa Message tete rib uet inepta 4 Call Back Directly Em 5 cereum E 5 Erase Delete and Retrieve a Deleted enne 6 Dele a Messagen timide item n iE ade a ei 6 Retrieve a Deleted Message 224140 1100 0 snnt assente asset dann 6 Number of Messages aa air a aR eene 6 Chapter 3 Sending Messages Send A Message Directly To A Subscribers Mailbox sessenn eme 7 To Mark a Message as 0 0 2 00 1 1001000000 ener nennen nnns 8 To Mark a Message as Priority nn nnns dn ntt senate nnns 8 To Mark a Message as Priority and Confidential 2 8 To Reques
4. Represents telephone buttons Courier Shows a computer keyboard entry or screen display Indicates entry of a string of text Press Indicates entry of a single key For example Type prog then press Enter Plus Shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range gt Denotes a procedure Denotes the step in a one step procedure See Figure 10 Grey words within the printed text denote cross references In the electronic version of this document cross references appear in blue hypertext Related Documents Media Note Some documents listed here may appear in different versions on the Toshiba FYI site or in print To find the most current version check the version date in the Publication Information on the back of the document s title page Important Read this User Guide first then use it with the Quick Reference Guide e Strata CIX Voice Processing General Description Strata Messaging Installation and Administration manual TOSHIBA Strata Messaging Voicemail UG 06 10 Getting Started 1 Access your Mailbox by Phone System Voice Prompts Subscriber s Menu Cancelling an Operation This chapter describes
5. TOSHIBA Strata Messaging Voicemail UG 06 10 To Request Notification of Non receipt To Schedule a Message for Future Delivery To Send a Message Using Directory Assistance Strata Messaging Sending Messages You can request that the system notify you if a message you send to a subscriber is not heard A notification will be delivered to your inbox if the message is not listened to by a date and time that you designate 1 Call the voice messaging system and press 2 from the subscriber s menu to record a message Press any key when you are done recording Press 0 6 to send your message with return receipt The system will ask you to use your keypad to input a 2 digit month 2 digit date and 4 digit time The system will confirm the date and time you specify To confirm and continue sending press 1 Select the mailbox destination and press 1 to confirm and send You can schedule a message for future delivery with any delivery option normal priority confidential receipt and non receipt After you select your delivery options and address the message you can send the message immediately or mark it for future delivery 1 Call the voice messaging system and select 2 from the subscriber s menu to record a message Press any key when you are done recording Select your delivery option Select the mailbox destination and confirm Press 2 for future delivery The system will ask you to use your keypad to in
6. You agree to be bound by its terms and conditions You further agree that this Agree ment contains the complete and exclusive agreement between You and TIU and supersedes i any proposal or prior agreement oral or written or any other communication relating to the subject matter of this license agreement and ii any term or condition implied by trade custom or course of dealing and any purported contrary or inconsistent provision is hereby excluded Nothing in this clause shall limit liability for fraudulent misrepresentation 14 Third Party Rights No provision of this Agreement shall be enforceable by any third party under the Contracts Rights of Third Parties Act 1999 or otherwise Toshiba Information Systems UK Limited Business Communications Division Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL WARRANTIES FOR NON TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba s product strategy is to offer our customers a complete product portfolio To provide this value to our customers at the most optimal prices we offer both Toshiba branded and third party manufactured products that support our Toshiba Strata CIX product portfolio Similar to other resellers of software hardware and peripherals these third party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba branded products Customers should note that third party manufa
7. are received to your mailbox Examples of message notification include e Receiving a text message to your cell phone notification to a pager e Acall out to another phone number e g home phone Message notification enables you to set a day time schedule whereby these notifications are sent For example if you work from home one day a week you may wish to be notified at your home number if a message is left in your office mailbox On the weekends you may still want to know when a new message arrives but only wish to be notified by a text message to your cell phone Each separate notification is set up through a separate notification Line Depending on your organization you may have access to set up message notification directly or your system administrator may need to set up message notification for you Once message notification is set up you can activate and deactivate this feature through your mailbox Strata Messaging Voicemail UG 06 10 TOSHIBA 15 Strata Messaging Personal Options To Activate or Deactivate Message Notification Set a Wake up Call 16 You can use your phone to activate or deactivate message notification once the schedule has been set up 1 Call the voice messaging system and select 3 1 1 The system will tell you whether or not your message notification is activated 2 Ifitis not already activated press 1 You may also activate or deactivate individual schedule lines You will need to
8. greeting is often used when you are out of the office or have specific information to tell a caller while retaining your standard personal greeting for reactivation at a later time 1 Call the voice messaging system and select 8 1 from the subscriber s menu to record your greeting Press any key when you are done recording 2 Tolisten to the greeting you have just recorded press 2 or to activate this greeting press 3 To erase and re record this greeting press 1 Call the voice messaging system and select 8 4 from the subscriber s menu to deactivate your temporary greeting and restore your standard personal greeting TOSHIBA Strata Messaging Voicemail UG 06 10 Using Group Distributions D Set up a Private Group Distribution List Add Members to a Private Group Distribution List This chapter explains difference between a private and global group distribution list How to set up and use a private group distribution list How to use a global group distribution list You can send a new message or redirect a message to a group distribution list This option allows you to send a message to multiple individuals without having to enter in individual mailbox numbers For example if you are a manager you may wish to set up a distribution list that includes all members of your team especially if you send them frequent voice messages There are two options for distribution lists private and global public When you se
9. know the notification schedule each schedule line refers to 1 Call the voice messaging system and select 3 1 1 The system will tell you whether or not your entire message notification is activated 2 To activate or deactivate a specific schedule line press 2 Enter the schedule line number The system informs you if this schedule line is activated or deactivated To change press 1 You can set a wake up call to ring a phone for example your cell phone at a specific time during the day The wake up ring will repeat everyday until you turn it off 1 Call the voice messaging system and select 3 1 3 2 To set a weekday wake up call press 1 to set a weekend wake up call press 2 3 The system will tell you whether wake up call is activated or deactivated To change press 1 4 the wake up call is activated select 2 1 to enter in a time when you would like to receive the call 5 Enter in a 4 digit time followed by a for AM or for PM 6 The system will confirm the wake up time 7 Setupthe call out number This is the number the system will ring at your scheduled time Press 3 and the system will inform you if there is already a call out number saved this allows you to reuse a number without having to enter it every time you set up a wake up call To change the call out number press 1 8 Enter the phone number followed by 9 The system will confirm the number TOSHIBA Strata Messaging Voicemail UG
10. users pursuant to this Agreement 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TIU hereby grants You a personal non transferable and non exclusive right to use the copy of the Software provided under this Agreement You agree You will not copy the Software except as necessary to use it on one Product at a time at one location Any such copy shall in all respects be subject to the terms and conditions of this Agreement and shall be deemed to form part of the Software Modifying translating renting leasing selling charging copying distributing transferring assigning sub licensing or otherwise dealing with or encumbering all or part of the Software or any rights granted hereunder using the Software on behalf of any other persons or making the Software available to any other persons and or removing or altering any proprietary notices labels or marks from the Software are all strictly prohibited You agree that violation of these prohibitions will cause irreparable harm to TIU and provide grounds for TIU to seek injunctive relief without notice against You or any other person in possession of the Software You shall notify TIU immediately if You become aware of any unauthorized possession or use of the whole or any part of the Software by other persons You and any other person whose possession of the Software violates this Agreement shall promptly surrender possession of the Software and Password to TIU
11. your password The key can be pressed at any time to cancel an operation Pressing the key takes you back to the previous menu Strata Messaging Voicemail UG 06 10 TOSHIBA Strata Messaging Getting Started Set up Your Mailbox for the First Time Soft keys The first time you access your mailbox the system asks you a few questions to set up your mailbox 1 Enter your initial default password If you do not have this it can be obtained from your system administrator Once you enter your default password you are prompted to change it for security purposes 2 Record your first and last name This identifies your mailbox when you log in as well as identifies your mailbox to other internal subscribers 3 Record your personal greeting This is the greeting callers hear when directed to your mailbox You can change your personal greeting at any time in the future or set up a temporary extended absence greeting Refer to Chapter 4 Greetings for more information on personal greetings If your mailbox is enabled with voice commands the first time you access your mailbox you also hear a short tutorial that guides you on using spoken commands to navigate your mailbox Once you have completed this set up process the system notifies you there are any new messages in your mailbox To access the New User Setup at any time in the future press 7 from the main system options menu Soft key functionality is ava
12. 06 10 Change your Mailbox Password Personal Assistant Follow me Strata Messaging Personal Options Your mailbox password is initially set when you access your mailbox for the first time and complete the mailbox setup process However you can change your mailbox password at any time To change your mailbox password 1 Call the voice messaging system and select 3 4 1 2 Enter a new password 3 The system will ask you to confirm the password You can also delete your mailbox password without entering a new one 1 Call the voice messaging system and select 3 4 2 2 The system will ask you to press to confirm deletion Important If you delete your mailbox password your mailbox will not be password protected With Personal Assistant you can designate buttons that callers can press when listening to your voicemail message that will automatically transfer them to another extension For example you may wish to inform callers they can reach your assistant by pressing a number on their keypad A Personal Assistant must first be set up by your system administrator to define the key press Once the key press is set up you can change the transfer extension through your phone Check with your system administrator to see if any keys are pre defined in your organization To change your Personal Assistant transfer extension 1 Call the voice messaging system and select 3 7 2 2 Enterthe mailbox of the person you wish the call to be tr
13. 9 660 500 10 2000Hz 11 2000Hz 10Hz Intrpt 12 860 1180Hz T1 amp 1300 1780Hz T2 0 6s On 1000Hz 0 6s On 800Hz 0 6s On 1000Hz 0 6s 800Hz 0 7s On 660Hz 0 7s On 500Hz 1s On 3s Off 1 s On 1 S Off T1 0 5s ON T2 0 5s On Repeat Tones Signal to Frequency Cadence Meaning Exchange Music On Hold N A Call on Hold Line 1209Hz 0 12s ON 2s Off Internal Hold Tone 1 500 640 2 1s On 3s Off OR 1s On 1s Off PSTN call Opt 1 amp 2 2 1240 1560Hz 1s On 3s Off OR 1s On 1s Off PSTN call Opt 3 amp 4 3 840 1060Hz 1s On 3s Off OR 1s On 1s Off PSTN call Opt 5 amp 6 4 840 1060Hz T1 amp T1 0 5s ON T2 0 5s On 3s Off OR I C PSTN call Opt 7 1240 1560Hz T2 T1 0 5s ON T2 0 5s On 3s Off PSTN call Opt 8 5 2000Hz mod by PSTN to Busy DKT 10Hz5 500Hz 8 pd Um pO 1300H Sic 6 1300 2 Int call Opt 2 Call from D phone A Call from D phone B Call from D phone B Busy DND Override Recall Indication Emergency Ring down Call Strata Messaging Voicemail UG 06 10 TOSHIBA 33 Strata Messaging User Notes Frequenc Cadence Meanin Signal to 4 y 9 Z Wire 1 20Hz 0 45 0 25 Off 0 45 3s Ringing signal extns 2 20Hz 1s On 3s Off InternalRinging Signal External 3 DTMFA 80 160 5 Voice Answer 4 DTIMFD 80 or 160mS Voice Mail Disconnect 80 160 5 Voice Mail Recall Sec eds 0 9s ON 0 1s OFF M Waiting
14. ICENSORS AND SUPPLIERS DISCLAIM AND EXCLUDE ANY AND ALL CONDITIONS WARRANTIES AND OTHER TERMS WHETHER EXPRESS IMPLIED STATUTORY OR ARISING FROM TRADE USAGE OR COURSE OF CONDUCT INCLUDING WITHOUT LIMITATION ANY AND ALL CONDITIONS WARRANTIES AND OTHER TERMS RELATING TO NON INFRINGEMENT MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE SOFTWARE Neither Toshiba nor its licensors and suppliers represent or warrant to You that the Software will meet your requirements or that the operation of the Software will be uninterrupted or error free YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SOFTWARE AND TOSHIBA AND ITS LICENSORS AND SUPPLIERS DISCLAIMS AND EXCLUDE ALL LIABILITY FOR ANY LOSS INJURY OR DAMAGE RESULTING FROM USE OF THE SOFTWARE IN NO EVENT SHALL TOSHIBA OR ITS LICENSORES OR SUPPLIERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY COMPENSATORY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION INDIRECT DIRECT SPECIAL PUNITIVE OR EXEMPLARY DAMAGES FOR LOSS OF BUSINESS LOSS OF PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF TOSHIBA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES This Agreement will be governed by and construed in accordance with the laws of England and the Parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts in r
15. IP SKIP SKIP Speed Down SDN SPDDN SPEED DOWN Speed Up SUP SPDUP SPEED UP Stop STOP STOP STOP Temporary Msg TMSG TMSG TEMP MSG Time TIME TIME TIME Toggle TOGL TOGGL TOGGLE Transfer TNFR TRSFR TRANSFER Undelete UNDL UNDEL UNDELETE Urgent URG URGNT URGENT Voice Mail VM VMAIL VOICEMAIL Volume VOL VOL VOLUME Volume Down VDN VOLDN VOLUME DOWN Volume Up VUP VOLUP VOLUME UP Wake Up WAKE WAKE WAKE UP Weekday DAY WKDAY WEEKDAY Weekend WKED WKEND WEEKEND Strata Messaging Voicemail UG 06 10 TOSHIBA 25 THIS PAGE IS INTENTIONALLY LEFT BLANK Strata Messaging User Notes User Notes 1 Safety Approval Toshiba Information System U K Ltd declare that the Strata CTX and Strata CIX product ranges comply with the EEC s LVD directive Directive No 73 23 EEC The product has been assessed and found to comply with EN60950 1 2001 BS 6789 2 TBR21 and TBR38 The notes listed below form part of the products compliance with the aforementioned European Nor IMPORTANT SAFETY NOTES 1 1 All systems must have an earth connection and it must be hardwired to a main earth distribution point The main cabinet must be earthed 1 2 The table below identifies and classifies the ports available on the system Type of Circuit EN60950 Port Location Port Description Classification SELV Power For connection of external 24 volt batteries SupplyCHSUB 192F Processor For connection of external Music On Ho
16. Ltd declare that the Strata CIX CTX100 amp Strata CTX670 complies with the EEC s EMC directive Directive No 89 366 EEC as amended by directive 92 31 EEC The product has been assessed and found to comply with the following product specific standards e EN55022 1998 9 EN IEC61000 3 2 1995 EN IEC61000 3 3 1995 Emissions e 52024 1998 61000 4 2 1995 1 1998 EN61000 4 3 1997 A1 1998 EN61000 4 4 1995 A1 2001 61000 4 5 1995 1 2001 EN61000 4 6 1995 1 2001 Immunity The notes listed below form part of the products compliance with the aforementioned European Norm To ensure EMC compliance the system must installed in accordance with the instructions in the Installation and Maintenance manual In order to maintain compliance any shielded cables supplied and or ferrite suppression cores must be used Equipment details Strata CIX100 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 370mm Height 370mm Width 303mm Width 220mm Depth 259mm Depth 259mm Weight 8 8kg fully equipped Weight 6 9kg fully equipped Equipment details Strata CIX670 amp CIX1200 30 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 296mm Height 254mm Width 672mm Width 672mm Depth 270mm Depth 270mm Weight 14 1kg fully equipped Weight 13 2kg fully equipped TOSHIBA Strata Messaging Voicemail UG 06 10 Equipment details Strata 200 Base Cabinet Dimensions Height 89mm Width 483mm with ea
17. ORE MORE New NEW NEW NEW Next NEXT NEXT NEXT No Comment NOCM NOCOM NO COMMENT NRC NORCP NO RCPT CON No Recpeipt NORC NORCP NO RECEIPT Normal NORM NORML NORMAL Normal Speed SPD NOSPD NORMAL SPEED Normal Volume VOLM NOVOL NORMAL VOLUM Notification NOTF NOTIF NOTIFICAT Number NUMB NUMBR NUMBER Operator OPER OPER OPERATOR Options OPT OPTIO OPTIONS Password PSWD PSSWD PASSWORD Pause PAUS PAUSE PAUSE Personal Assistant ASST PASST PRSL ASSIST Personal Options OPTN PERSL PERS OPTION Play PLAY PLAY PLAY Previous PREV PREV PREVIOUS Priority PRIO PRIOR PRIORITY Private PVT PRIVT PRIVATE Private Priority PRVT PVTPR PVT PRIORTY Public PUB PUBLC PUBLIC 24 TOSHIBA Strata Messaging Voicemail UG 06 10 Strata Messaging Soft Keys Table 1 Strata Messaging Soft Keys Telephones M 222008 3011 Key Definitions 3 BUTTON 4 characters 4 BUTTON 5 characters 12 BUTTON 12 characters Rdirect RDIR RDRCT REDIRECT Re Record RRCD REREC RE RECORD Receipt RCPT RECPT RECEIPT Receipt Urgent RR U RR UR RETURN URGNT Record RECD RECRD RECORD Reject RJCT REJCT REJECT Reply RPLY REPLY REPLY Review REVW REVW REVIEW Rewind RWND REWND REWIND Save SAVE SAVE SAVE Saved SAVE SAVED SAVED Scheduled Greeting SCHD SCHED SCHED GREET Send A Message SEND SEND SEND MSG Setup SETU SETUP SETUP Skip SK
18. Signal 7 20Hz 9S As essage Waiting Signa 1s On 1 S Off Recall Ringing signal 8 1209Hz 2 bursts 0 16s On twice then 3s Off External Call waiting 2 bursts 0 5s On twice then 3s Off 9 1209Hz Internal Call waiting Internal 1 350 440 2 Continuous Dial Tone General 350 4 bursts of 0 125s T2 3sOn DND Stutter Dial Tone 440Hz T2 3 350 440Hz 5 bursts of 0 1s 3s On MW Stutter Dial Tone 4 400 450Hz 0 4s On 0 2s Off 0 4s On 2s Off Ringing Back Tone 5 400 2 0 375s On 0 375s Off Repeated Normal Extension Busy 6 400 2 0 375s On 0 375s Off Repeated Busy Extension in DNDNU 7 400 2 0 3755 On 0 375s Repeated Regier ions 8 440 1s On Executive override 9 350 440Hz 3 bursts of 0 1s Entry Tone 10 1209Hz 1 v parete ausa 1202S Operation rejected 500Hz T2 three times In callOperation accepted 11 350 440Hz 3 bursts of 0 125s n callPrgmg Operation 12 2000Hz 2 bursts of 0 125s accepted 13 2000Hz 0 75s On Prgmg Operation rejected 14 350 440Hz 1s On 2s off repeat CFD stutter dial tone 4 2 System Port to Port losses 34 TOSHIBA Strata Messaging Voicemail UG 06 10
19. TOSHIBA Leading Innovation gt Business Communications Division Strata CIX Strata Messaging Voice Mail User Guide June 2010 Important Toshiba Business Communications Division sells its products through Authorised Dealers Our Dealers are certified in Sales and Technical Training for Toshiba products and focus on providing the best possible customer experience Dealer services include network assessments product recommendations installations and ongoing technical and sales support Before making any changes or updates to their Toshiba Telecom product hardware or software Toshiba advises Businesses to contact their System s installing Dealer or an Authorised Toshiba Dealer in their area To locate a Toshiba Telecom dealer visit www telecoms toshiba co uk Publication Information Toshiba Information Systems UK Ltd Business Communications Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba Information Systems UK Ltd Business Communications Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant SMSG UG VA Version A June 2010 Patent Marking for G 729a Copyright 2010 T
20. VICE Analogue Loop Calling Unguarded Lines PD7002 service Compliant with TBR 4 amp TBR12 service Compliant with TBR 3 uro Analogue 4 wire Private Circuits uses 15 signalling Compliant with TBR 17 Analogue 4 wire Private Circuits uses DC5 signalling Compliant with TBR 17 PACUSF The system must be installed in accordance with BS6701 parts 1 and 2 the latest issue shall apply Toshiba Information Systems claim approval to OFTEL general variation NS V 1235 P 100020 The information contained in this paragraph supports Toshiba s claim The following features require the interconnection of 2 or more exchange lines e Multi party conferencing Call Forward External Translation of Un used Extension numbers DISA WARNING These features can allow an Incoming callers access to an outgoing exchange line There is an engineering programming parameter that can disable these features In addition the DISA feature can be password protected USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES Please consult your supplier to ensure any necessary security measures are enabled TOSHIBA Strata Messaging Voicemail UG 06 10 4 Network Planning Information 4 1 1 Strata CIX amp Strata CTX Tone Plan Strata Messaging User Notes The table below lists the characteristics of the tones and signals used in Strata CIX 7 1000 800Hz 8 1000 800Hz
21. age for delivery you have the option of inputting a mailbox number or selecting for a private group distribution list Enter the group number you wish to use followed by a 4 Press 1 to confirm or 2 to change your entry You can use a global group distribution list when sending a new message or redirecting a received message 1 Callthe voice messaging system and record a new message or forward a received message 2 When you address the message for delivery you have the option of inputting a mailbox number or selecting for a public distribution list Enter the group number you wish to use followed by a 4 Press 1 to confirm or 2 to change your entry TOSHIBA Strata Messaging Voicemail UG 06 10 Personal Options 6 This chapter explains procedures on how to do the following e Send notification to additional devices when a message is left in your mailbox Seta wake up call change your mailbox password e Set up your personal assistant forward a call to another phone number using follow me e Setup call screening Set up do not disturb e Set up a personal schedule Some Personal Options are optional features which may or may not be available to your organization Your system administrator will be able to tell you which of these features are available to you Message Message notification allows you to set up a schedule where you are notified Notification through additional devices when new messages
22. ail messages you have If you have fax and email capabilities the system will also inform you how many fax and email messages you have From the Subscriber s menu press 1 4 to hear your message count TOSHIBA Strata Messaging Voicemail UG 06 10 Sending Messages Send A Message Directly To A Subscriber s Mailbox Strata Messaging Voicemail UG This chapter describes how to Send a message to one or more recipients Review or re record a message before sending Mark a message for priority or confidential delivery Mark a message for return receipt notification You can send a message directly to another subscriber s mailbox from your voicemail To record and send a message 1 Access your voicemail box You will need the following information Phone number to call the voice messaging system this may be different from inside and outside of the organization Your mailbox number e Your security code password From the subscriber s menu press 2 to record a message Press any key when you are done recording Press 2 to review your message before sending Press 3 to Re record your message e Press to cancel without sending Press 1 to send Press O for delivery options such as confidential urgent or message confirmation The system will prompt you to enter the mailbox to which you wish to send the message You can also use a private or public group distribution list at this time see Chapter 5 Usi
23. ansferred to followed by 3 Change your personal message greeting see Chapter 4 Greetings to indicate to the caller that they can use this key press For example Press 1 to be transferred to my assistant Follow me enables you to set up your mailbox to forward a call to another phone number before the call is transferred to your voicemail For example you may be out of the office but are expecting an important call and want all calls to be transferred to your cell phone Follow me is an optional feature that may or may not be available in your organization and depending on how it is set up can also allow you to Accept a call or reject it and send it to voicemail Record the conversation once the call is accepted Conference in the operator and stay on the call or drop out e Conference in another extension and stay on the call or drop out Strata Messaging Voicemail UG 06 10 TOSHIBA 17 Strata Messaging Personal Options Setting up Follow me Accepting or rejecting calls at a call out Transfering to an Operator or another Extension Setting up Call Screening Setting up Do not Disturb 18 1 Call the voice messaging system and select 3 1 2 2 from the subscriber s menu 2 Enter a phone number the call out number followed by the system will then repeat the number back for confirmation 3 To activate this call out number press 1 or to enter a new call out number press 2 Once the ca
24. ation any Toshiba reseller to install or use the Software Subject to the terms and conditions of this Agreement Toshiba hereby grants to You a personal non exclusive non transferrable and non sub licensable limited right to use the Software provided under this license on one TIU Business Communications Division supplied system at a single location the Purpose You agree that You will not e use the software for any purpose other than the Purpose copy modify edit adapt translate reverse compile reverse engineer disassemble or attempt to copy modify edit reverse compile reverse engineer or disassemble the Software in whole or in part Supply rent lease transfer assign licence sub licence or distribute the Software in whole or in part or attempt the same or make available the Software in whole or in part to any other person or or any rights granted hereunder to any other persons remove or alter any proprietary or copyright notices labels or marks from or on the Software or any media on which the Software is supplied to You You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TIU upon demand Furthermore you hereby agree not to create derivative works based on the Software TIU reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates th
25. ber s message inbox 1 Call the voice messaging system and select 2 from the subscriber s menu to record a message Press any key when you are done recording 2 Press 0 3 2 to send your message as priority 3 Address your message When you send a message as priority you will also be provided with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features 1 Call the voice messaging system and press 2 from the subscriber s menu to record a message Press any key after recording 2 Press 0 4 to send the message as priority and confidential Address your message When you send a message as priority and confidential the system will also provide you with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features When sending a message to a subscriber s inbox you can request a confirmation that the recipient received and listened to the message A notification will be delivered to your inbox after the message has been listened to 1 Callthe voice messaging system and press 2 from the subscriber s menu to record a message Press any key when you are done recording 2 Press 0 5 to send your message with return receipt Address your message
26. creening is activated or deactivated 3 To change press 1 You can have calls sent directly to your voicemail when you do not want your office phone to ring 1 Call the voice messaging system and select 4 1 2 To deactivate and have calls transferred back to your phone press 1 again TOSHIBA Strata Messaging Voicemail UG 06 10 Strata Messaging Personal Options Setting up a The personal schedule allows you to manage calls according to a schedule you Personal Schedule define With the personal schedule you can Route a call to one or multiple destinations based on caller ID time or a combination of the two e Play different greetings based on caller ID time or a combination of the two e Set up alternate dialing menus allows callers to press digits on the keypad during your message to be transferred to a personal assistant or other extension phone number skip the greeting replay the greeting or page you For example when on a business trip you want your cell phone and a colleague s office phone to ring when a call comes into your extension If voice mail picks up you want an alternate greeting played that tells callers you are out of the office but directs them to press 1 to reach an operator 2 to leave a voicemail and 3 to ring a different colleague s extension Recording a Your personal schedule is set up your system administrator however your Scheduled messages are recorded through your voicemail box Greetin
27. cturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and peripheral products we do not specifically test or guarantee that the third party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX Toshiba does not endorse warrant nor assume any liability in connection with such third party products or services If you have questions about compatibility we recommend and encourage you to contact the third party software hardware and peripheral product manufacturer directly Contents Introduction Organizat e iii eom SITUE iv Related Documents Media tide e eet D eee hee tool e e canted iv Chapter 1 Getting Started Access your LO EE DE E RR Doe AR DRE 1 System Voice Prompts 2 dap nda dta dn nra dida nit 1 subscriber s Menu eeu teme iua eec edam 1 Cancelling an
28. er this Agreement shall be at TIU s option replacement of the media containing the Software or refund of the price paid To the maximum extent permitted by applicable law in no event shall TIU or its suppliers be liable to You for damages for loss of profits or revenues or any consequential special incidental or indirect loss or damages including claims for personal injury business interruption loss of business information data or any other pecuniary loss of any kind howsoever arising whether in breach of contract negligence or other tort or otherwise out of the use or inability to use the Software even if TIU or its supplier has been advised of the possibility of such damages In no event shall TIU or its suppliers be liable for any claim by a third party TIU shall however accept liability for death or personal injury caused by its own negligence and as otherwise required by applicable law 8 Governing Law and Jurisdiction This Agreement shall be governed and construed in accordance with the laws of England The Parties irrevocably submit to the exclusive jurisdiction of the English Courts in respect of any matter claim or dispute arising under out of from or in connection with this Agreement 9 Export Laws This Agreement relates to Products Software and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior
29. espect of any matter arising out of or in connection with this Agreement If you have any queries in relation to the Software or the terms and conditions of this Agreement please write to Toshiba at Business Communications Division Toshiba Information Systems UK Limited Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom LICENSE AGREEMENT Toshiba Information Systems UK Limited acting through its Business Communications Division TIU License Agreement IMPORTANT This License Agreement Agreement is a legal agreement between the customer You and TIU in respect of any switches processors or other telecommunication products made available by TIU from time to time each of which is a Product for the purposes of this Agreement Carefully read this Agreement Use of any software or any related information collectively Software installed on or shipped with a Product or otherwise made available to you by TIU in whatever form or media will constitute your acceptance of the terms of this Agreement unless separate terms are provided by the Software supplier If you do not agree to the terms of this Agreement do not install copy or use the Software and promptly return it to the location from which you obtained it in accordance with applicable return policies provided with the Software Except as otherwise authorized in writing by TIU the Software is licensed for distribution only to end
30. fax message To check new messages and access your voicemail box 1 You will need the following information Phone number to call the voice messaging system this may be different from inside and outside of the organization e Your mailbox number e Your security code password 2 From the Subscriber s menu press 1 to review new messages The system will play any priority stamped messages first You can also receive a text message to your cell phone or pager when a new message arrives or set up a call out where the system will call any designated phone number e g a cell phone or home phone when a message has been left in your voicemail box To learn how to activate and deactivate these Message Notification options review Chapter 6 Personal Options 1 Future release Strata Messaging Voicemail UG 06 10 TOSHIBA Strata Messaging Checking Messages Review saved messages Envelope Information Volume Speed Control Reply to a Message Saved messages are messages you have already heard and saved A message is moved to your saved messages when you press 1 during or after message playback The length of time a saved message is kept before being permanently deleted for example 30 days is set by your system administrator Your system administrator will also designate if you receive notification that a saved message is about to be permanently deleted providing you with the opportunity to save it again if you wis
31. g 1 Call the voice messaging system and select 3 8 2 Select a greeting number on your keypad between 1 and 9 3 Tolisten to the greeting select 2 to record a greeting select 3 Strata Messaging Voicemail UG 06 10 TOSHIBA 19 This page is intentionally left blank Unified Messaging 7 This chapter describes how to e Listen to your email messages through your voicemail as well as delete save reply to and forward these emails e Listen to your voicemail messages from your email inbox as well as archive these messages If Unified Messaging is available in your organization you will be able to access all of your voice messages directly through your email inbox You can listen to your voice messages with any audio player The subject line of voice messages will include caller ID and the duration of voicemail in seconds Access your If Unified Messaging is available in your organization all of your voicemails will Voicemails be accessible through your email inbox Each time you receive a voicemail an through Email email will be sent to your inbox with an attachment that includes a recording of the voicemail You can open this attachment with any audio player installed on your computer to listen to the recording or on your telephone as shown below B Voice Mail 4 sec Message HTML i File Edit Insert Format Tools Actions Help iren Ford 81 Y 1 1 Xe rw AT From Ron Hunsaker mailbox 3752 Sent T
32. ginning of the message You can send the message with normal delivery return receipt and or priority see Chapter 3 Sending Messages to learn about these delivery options 5 The message is now sent Press to continue 2 to send to additional destinations or 7 to additional destinations with the same comment Strata Messaging Voicemail UG 06 10 TOSHIBA 5 Strata Messaging Checking Messages Erase Delete and Retrieve a Deleted Message Delete a Message Retrieve a Deleted Message Number of Messages While you are listening to a message or after a message has finished playing you can delete the message from your inbox or saved box Press 3 during or after message playback The message will be moved to a deleted folder Note You will have a minimum of one day to recover this deleted message some system administrators may extend this recovery period You may also retrieve a deleted message and move it back into your saved messages folder 1 Press 6 from the main subscriber s menu If you are currently reviewing messages press 6 2 You now have three options Tolisten to your deleted messages press 1 To move the message back to your saved messages press 2 To delete the message press Note Erasing a message permanently deletes your message from the system and you will no longer be able to recover it To check how many messages you haves The system can tell you how many new and saved voicem
33. h to keep it for a longer period of time To review saved messages 1 Call the voice messaging system 2 Press 1 2 from the subscriber s menu to review saved messages Press 8 while listening or after listening to the message to find out who sent the message as well as the date and time sent While listening to a message you can press 4 to rewind or 6 to fast forward in increments of five seconds or as programmed by the system administrator You can also press 5 to pause the message and 5 again to resume it it automatically resumes after 60 seconds or as programmed by the administrator You can use the following keys at any time during message playback to change message volume or message speed Press 9 then one of the following keys 1 Low Volume 2 Normal Volume 3 High Volume 4 Low speed 5 Normal speed 6 High speed During message playback or after the message has finished playing you can reply to the sender of the message The message will be delivered directly to the sender s voicemail box 1 Press 7 1 while listening to a message or after the message has finished playing You can use the following keys at any time during message playback 1 Save the message 2 Listen to next message 3 Erase the message Repeat the message 7 Reply Redirect the message 8 Envelope information 9 Speed or volume control TOSHIBA Strata Messaging Voicemail UG 06 10 Call Back Directly Redirect a Message Strata Messaging Checki
34. how to e Access your mailbox by phone Use system voice prompts and shortcuts e Setup your mailbox for the first time The following information is required Phone number to call the voice messaging system this may be different from inside and outside of the organization Your mailbox number e Your security code password Many organizations allow you to access your mailbox directly from your office phone by pressing the Message button When using this button you are prompted for your password If you don t see this button on your phone contact your system administrator to see if it is available A system greeting plays when you call into the voicemail as a remote user At any time during this greeting you can press the key to log into your mailbox When calling internally the system will prompt you for your password Check with your system administrator if you do not know your password Each time you enter your mailbox the system informs you of any new messages and prompts you with keys to press on a touch tone phone to access the Subscriber s Menu The system repeats these options if you do not select an option after a few seconds If you already know which option you need there is no need to listen to the entire prompt and you may Key ahead The Subscriber s Menu is the menu that lets you to access all features of the voicemail system available to you You have access to the Subscriber s Menu once you have entered
35. hu 10 29 2009 1 13 PM To Hunsaker Ron Cc Subject Voice Mail 4 sec Attachments 12 4AE9F74F 3 wav 13 KB This is a voice message Open the attached file to listen Link to message Thank you for using the Toshiba Unified Messaging system For more information visit telecom toshiba com Strata Messaging Voicemail UG 06 10 TOSHIBA 21 Strata Messaging Unified Messaging Click the Link to message to play your message using the telephone The following options display Click on the appropriate button Caller ID 3752 Ron Hunsaker Date 10 29 09 1 14 PM Play Stop Pause gt Speed Medium Volume Notes Save Call Sender 22 TOSHIBA Strata Messaging Voicemail UG 06 10 Appendix Soft Keys If you have a Strata 2000 3000 or 5000 series digital or IP telephone equipped with a Liquid Crystal Display LCD many standard functions of the Strata Messaging voicemail system can be displayed on the telephone LCD and operated by Soft Keys Feature prompting makes voice mail functions easy to use via visual displays on the telephone in place of listening to voice prompts over the handset although the Strata Messaging prompts still play when soft keys are used The table below lists the soft keys that display when using Strata Messaging Table 1 Strata Messaging Soft Keys Telephones 2000 Series except IP 2008 3000 series DP IP 5000 series IP 2008 DKT 3014 Soft Key Def
36. ilable on many of the Toshiba IP or digital telephones equipped with a Liquid Crystal Display LCD Feature prompting makes voice mail functions easy to use via visual displays on the telephone in place of listening to voice prompts over the handset speaker although the Strata Messaging voice prompts still play when soft keys are used For general information on using Soft Keys on your phone please see the appropriate Telephone User Guide TOSHIBA Strata Messaging Voicemail UG 06 10 Checking Messages Check New Messages This chapter explains how to check new messages as well as Replay a message and find out when a message was sent a message and listen to saved messages Reply to or redirect a message e Delete and undelete messages e Check message count Review fax and email messages Depending on licensed features messages include voice fax and email These instructions refer to all three types of messages Check with your system administrator to find out if you have access to fax and email messages in addition to voice messages See Chapter 7 Unified Messaging for more information on unified messaging and how to access emails and faxes through your voicemail box Most organizations have a message indicator light on office phones By default the message indicator will light up when you have a new voice message but some system administrators will also set it up to indicate when you have a new
37. initions 3 BUTTON 4 characters 4 BUTTON 5 characters 12 BUTTON 12 characters max Accept ACPT ACCPT ACCEPT Activate ACTV ACTIV ACTIVATE 2 ADD ADEST ADD DEST Call CALL CALL CALL Call Screening SCRN SCREEN CALL SCREEN Cancel CANC CANCL CANCEL Change CHNG CHANG CHANGE Check Delivery CHK CHECK CHK DELIVERY Comment COM COMNT COMMENT Confirm CONF CONFM CONFIRM Continue CONT CONT CONTINUE Count CNT COUNT COUNT Deactivate DACT DEACT DEACTIVATE Delete DEL DELET DELETE Directory Assistance DIR DIRCT DIR ASSIST Edit EDIT EDIT EDIT Email EMAI EMAIL EMAIL Name NAME NAME NAME Envelope Options ENVP ENVLP ENVELOPE Extension EXTN EXTN EXTENSION Strata Messaging Voicemail UG 06 10 TOSHIBA 23 Strata Messaging Soft Keys Table 1 Strata Messaging Soft Keys Telephones 2000 Series except IP 2008 3000 series DP IP 5000 series IP 2008 DKT 3014 Soft Key Definitions 3 BUTTON 4 characters 4 BUTTON 5 characters 12 BUTTON 12 characters max Fast Forward FFWD FFWD FAST FORWARD Fax FAX FAX FAX Follow Me FLLW FLLOW FOLLOW Future Delivery FUTR FUTUR FUTURE Greeting GRT GREET GREETING Group GRUP GROUP GROUP Group List GRP GRPLS GROUP LIST Listen LIST LISTN LISTEN Mailbox MBOX MBOX MAILBOX Messages MSGS MSGS MESSAGES More MORE M
38. is License Agreement All rights not expressly granted by Toshiba to You under this Agreement are expressly reserved to Toshiba and or its licensors and suppliers and You acknowledge and agree that You are granted no rights or benefits under or pursuant to this Agreement unless expressly stated herein You acknowledge and agree that if You breach this Agreement you could cause irreparable harm to Toshiba and You will provide grounds for Toshiba to seek injunctive relief without notice against You and any other person in possession of the Software this Agreement will immediately terminate along with all licences granted herein without notice to You and you will on demand immediately surrender possession of the Software to Toshiba or the Toshiba reseller who installed the Software Execution of the Software for any additional capabilities require a valid run time license You acknowledge that all rights of whatever nature subsisting in and to the Software are owned by Toshiba and or its licensors and suppliers and that You will not acquire any rights in or to the Software except the licence expressly granted by Toshiba to You herein You will immediately notity Toshiba if You become aware of or suspect any unauthorised possession or use of the Software or any part of the Software by any other person THE SOFTWARE IS PROVIDED TO YOU AS IS WITHOUT ANY WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY LAW TOSHIBA AND ITS L
39. ld source and SELV BoardsACTU3R BCT Ethernet LAN connection U2G LCTU2R HCTU1F SELV AETS1A Ethernet I F for Strata CIX100 only SELV BDKU BDKS BWDKU For connection of Toshiba proprietary terminals For connection of Voice Mail and Call Logging SEX BSISIA Equipment RS232 ports BSTU1F BSLU1F For connection of Approved 2 wire devices TNV3 BSLS1F ASTU1F LSLU TNV3 RCOU RCOS RCOUS For connection to PTO provided Loop Calling Unguarded Clear exchange lines Strata Messaging Voicemail UG 06 10 TOSHIBA 27 Strata Messaging User Notes 28 Type of Circuit EN60950 Classification Port Location Port Description 2 Cct ISDN2 TBR3 Basic Rate I F For connection to LCNU B1A TNV1 RBSU1A RBSU2A euro ISDN services TNV1 RBSS1A amp RBSS2A 2 Cct ISDN2 TBR3 Basic Rate VF For connection to approved Euro ISDN services amp devices TNV1 RPTU1F RPTU2F 1 ccts ISDN30 4 primary rate I F For connection BPTU1F to euro ISDN services 4 Cct AC15 Private Circuit I F TBR17 For connection my PAOURE to PTO Private Circuit services 4 Cct DC5 Private Circuit I F TBR 17 For connection pane REMY to PTO Private Circuit services Contains various ports for connection of audio paging SELV BIOU1A amplifiers dry relay contacts to control external equipment SELV GIPU GIPH LIPU Voice Over IP interface cards House Ethernet RS232 X1A LIPS MIPU 16 24 po
40. ll out number is activated all calls stop ringing at your office phone and will automatically be forwarded to your call out number Once a call rings through to your call out number you have the option of accepting or rejecting the call 1 Once the Follow me has been set up and a call is redirected to your call out number and you answer the phone you will hear a message that indicates you are receiving a transferred call from the voicemail system 2 Press to accept the call or to reject the call and send it to voicemail If available in your organization you can transfer to an operator or to another extension once you accept a transferred call 1 Once the Follow me has been set up and a call is redirected to your call out number and you answer the phone you will hear a message that indicates you are receiving a forwarded call from the voicemail system 2 Press to accept the call At any time during the conversation press again to trigger the call options You can press 0 for the operator or another extension number then hang up When call screening is set up a caller is asked to state their name before the call is transferred to your extension You then have the opportunity to accept the call or send it to voicemail If call screening is available in your organization you may activate or deactivate it through your phone 1 Call the voice messaging system and select 3 5 2 The system informs you if call s
41. nce between private and global group distribution list how to set up and use private and global distribution lists Chapter 6 Personal Options contains instructions on setting personal preferences such as call screening do not disturb etc Chapter 7 Unified Messaging UM describes the various UM options supported by Strata Messaging Appendix Soft Keys contains the table of the soft keys that display on the different telephones Important This document may contain references to features that are for future implementation 06 10 TOSHIBA Strata Messaging Conventions Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information Extension Number Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN Arial bold
42. necting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 or the latest edition of this standard The Strata CTX100 system must be hardwired into a switched fused spur which should comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 or the latest edition of this standard The Strata CIX 40 system must be hardwired into a switched fused spur which should comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 or the latest edition of this standard 1 4 Environmental Installation details The Strata CIX amp Strata CTX is designed to work within the following environmental conditions Operating temperature to 400C Humidity 20 to 80 Strata Messaging Voicemail UG 06 10 TOSHIBA 29 Strata Messaging User Notes 2 EMC Compliance Toshiba Information Systems U K
43. ng Group Distributions for more information on setting up and using group distribution lists Press 1 to confirm or 2 to change your entry When sending a message the system will also provide you with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features Note You can press any key to interrupt the system voice prompt explaining how to leave a message 06 10 TOSHIBA Strata Messaging Sending Messages To Mark a Message as Confidential To Mark a Message as Priority To Mark a Message as Priority and Confidential To Request a Return Receipt for a Message When you mark a message as confidential you inform the recipient that it is confidential before the message plays 1 Call the voice messaging system then press 2 from the subscriber s menu to record a message Press any key when you are done recording 2 Press O 3 1 to mark your message as confidential 3 The system will then ask you to address your message When sending a message as confidential the system will also provide you with the option to send the message with return receipt and or schedule it for future delivery This chapter contains more information on these options and follow the prompts in the system to use the features When you mark a message as priority it will be sent to the front of the subscri
44. ng Messages 2 The system will prompt you to record a message Use the following options to send the message 1 Delivery message 2 Review message 3 Rerecord message 0 Delivery options see Chapter 3 Sending Messages for more information on delivery options Cancel and exit In addition to replying directly to a mailbox you can also call back the sender of a message This option will ring their phone rather than send a message to their mailbox 1 Press 7 while listening to a message or after the message has finished playing 2 You now have a few options To call the number and delete the message press To call the number and save the message press 4 Tocall the number and keep the message as new press 5 3 The system will place you on hold while it transfers your call During message playback or after the message has finished playing you can redirect forward a message to another subscriber s voicemail box 1 Press 7 2 while listening to a message or after the message has finished playing 2 The system will prompt you to enter the mailbox to which you wish to forward the message You can also use a private or public group distribution list at this time See Chapter 5 Using Group Distributions for more information on setting up and using group distribution lists After you have made your selection press 1 to confirm or 2 to change Press 1 to send without a comment or 2 to attach a comment to the be
45. omatic termination of this License without notice from TIU and the reversion of the rights granted hereunder back to TIU 6 Limited Warranty TIU warrants that any media on which the Software is furnished is free from defects in material and workmanship under normal use for a period of ninety 90 days from the date of delivery to You Subject to the foregoing the Software is provided as is without warranty of any kind Further to the maximum extent permitted by applicable law TIU and its suppliers disclaim and hereby exclude all conditions warranties and other terms with regard to the Software including but not limited to any conditions warranties and other terms of non infringement of third party rights year 2000 compliance merchantability satisfactory quality and fitness for a particular purpose relating to the ownership of the Software or as to price in every case whether express or implied by statute common law custom collaterally or otherwise The entire risk as to the quality and performance of the Software is with You Neither TIU nor its suppliers represent or warrant that the functions contained in the Software will meet your requirement or that the operation of the software will be uninterrupted or error free You accept that the Software was not designed and produced to your individual requirements and that You were responsible for its selection 7 Limitation Of Liability TIU s entire liability and your sole and exclusive remedy und
46. oshiba Information Systems UK Ltd Business Communications Division rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata and Stratagy are registered trademarks of the Toshiba Corporation in Japan and other countries Trademarks registered trademarks and service marks are the property of their respective owners Products may be covered by one or more of the following US patents and their counterparts in othercountries US5 787 391 US5 717 825 US5 708 757 US5 754 976 US5 701 392 US5 699 482 US5 444 816 WEEE COMPLIANCE STATEMENT Business products that can be clearly distinguished from consumer products Following information is only for EU member states The use of the symbol indicates that this product may not be treated as household waste By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product For more detailed information about the take back and recycling of this product please contact your supplier where you purchased the product ROHS COMPLIANCE STATEMENT TOSHIBA INFORMATION SYSTEMS UK L
47. put a 2 digit month 2 digit date and 4 digit time The system will confirm the date and time you specify Press 1 to confirm and send or 2 to change your delivery time If you do not know a subscriber s mailbox number you can use directory assistance to find it 1 2 3 Strata Messaging Voicemail UG From the subscriber s menu press 2 to record a message Press any key when you are done recording and press 1 to continue Follow the voice prompts to select directory assistance Many organizations use 9 but some system administrators change this key press 06 10 TOSHIBA 9 Strata Messaging Sending Messages To Send a Message to a Group Distribution Delete a Message after Sending 10 You can send a message to a group distribution list This option allows you to send a message to multiple individuals without having to enter in individual mailbox numbers For example if you are a manager you may wish to set up a distribution list that includes your team members You can set up private personal group lists while a system manager will set up global public group lists See Chapter 5 Using Group Distributions for more information on setting up group distribution lists 1 From the subscriber s menu press 2 to record a message Press any key when you are done recording and press 1 to continue 2 Press send to a Private Distribution list or to send to a global Distribution list Enter the group number Pre
48. rs Width 440mm without ears Depth 410mm Weight 7 2kg cabinet amp PSU Equipment details Strata 40 Base Cabinet Dimensions Height 450mm 17 7 in Width 310mm 12 2 in Depth 85mm 3 3 in Strata Messaging User Notes Expansion Cabinet Dimensions Height 89mm Width 483mm with ears Width 440mm without ears Depth 410mm Weight 7 0kg cabinet amp PSU Weight 3kg 6 6 lbs Cabinet Processor amp GMAU2 WARNING This is a Class A product In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures 3 Type Approval Declaration Toshiba Information Systems UK Ltd TIU hereby declares that the Strata CTX amp Strata CIX product range complies with the requirements of the EC Directive 1999 5 EC aka Radio amp Telecommunications Terminal Equipment Directive A manufacture s Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market Strata Messaging Voicemail UG 06 10 TOSHIBA 31 Strata Messaging User Notes 32 The Strata CTX and Strata CIX is classified as Call Routing Apparatus it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating calls Table 2 below lists the intended purposes of the relevant system network interfaces PUBLIC NETWORK SER
49. rts SELV GVPH IES32 Integrated Voice Mail unit Houses R232 ports GVMU1F LVMU2F SELV RRCU1A Optical interface board for connecting remote cabinets SELV BPCI1A USB port for connection of PC for CTI DKT3000 DKT3500 Headset ports on any of the range of key telephones SELV DKT3200 DP5000 IPT2000 IP5000 TNV3 LPFU1A power failure Transfer Unit for BSTU and RCOU LCNU C1A LCNU Passive extender units for Strata CIX product TNV3 D1A SELV LEXU A LEXU B Passive extender units for Strata CIX product Any peripheral apparatus connected to the above ports must have the same EN60950 classification ie TOSHIBA Strata Messaging Voicemail UG 06 10 Strata Messaging User Notes e SELV ports must only be connected to SELV type ports TNV ports must only be connected to TNV type ports 1 3 The Strata CTX670 1200 systems must be hardwired into a switched fused spur which should comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992or the latest edition of this standard The CIX1200 requires a separate fused spur for each equipment stack The Strata CIX 200 system must be hardwired into a switched fused spur which should comply with the requirements of a discon
50. s Delete Members from a Private Group Distribution List Delete a Private Group Distribution List Listen to Members in a Private Group Distribution List Using a Private Group Distribution List Using a Global Group Distribution List 14 You can delete members from a pre existing distribution list at any time 1 From the Subscriber s menu enter 3 6 4 2 Enter the list number you wish to make changes to followed by 3 To delete a member press and then the mailbox number followed by The system will confirm the deletion 4 Continue entering any additional mailbox numbers you wish to delete Press when finished In addition to deleting individual members from a private group distribution list you can also delete an entire distribution list 1 From the Subscriber s menu enter 3 6 3 2 Enterthe list number you wish to delete followed by 3 The system will play the name of the list and prompt you to press to confirm the deletion You can listen to a list of members in a distribution list at any time 1 From the Subscriber s menu enter 3 6 4 2 Enter the group list number you wish to listen to followed by 3 Press 1 to listen to a list of the members of the group You can use a private group distribution list when sending a new message or redirecting a received message 1 Callthe voice messaging system and record a new message or forward a received message 2 When you address the mess
51. s your mailbox number 1 Call the voice messaging system and select 3 2 2 The system will tell you if your greeting is activated or deactivated If it is activated press 1 to deactivate Listen to your Call the voice messaging system and select 3 2 2 from the subscriber s Greeting menu to listen to your greeting Change your When you access your mailbox for the first time you will be asked to record Recorded Name your name This will identify your mailbox to you when you log in as well as identify your mailbox to other internal subscribers You can re record your name at any time 1 Call the voice messaging system and press 3 3 2 from the subscriber s menu to change your recorded name Press any key when you are done recording To listen to your name before saving press 1 To save your recorded name simply hang up or press to exit Strata Messaging Voicemail UG 06 10 TOSHIBA 11 Strata Messaging Greetings Delete your Recorded Name Activate your Temporary Greeting Extended Absence Deactivate your Temporary Greeting Extended Absence 12 Call the voice messaging system and select 3 3 3 from the subscriber s menu to delete your recorded name Important If you delete your recorded name without re recording the system will identify your mailbox to internal callers only by its mailbox number You can set up a temporary greeting which will replace your standard personal greeting when activated A temporary
52. ss 1 to confirm or 2 to change your destination Press 1 to send You have the option of deleting a message from a subscriber s mailbox if a message you sent to the subscriber has not yet been listened to 1 Call the voice messaging system and select 5 from the subscriber s menu 2 Enter in the mailbox number you wish to check and the system will play the first unheard message you left for the recipient 3 To delete the message press 3 to replay the message press 1 to hear the next message press 2 TOSHIBA Strata Messaging Voicemail UG 06 10 Greetings 4 This chapter describes how to Change your personal greeting e Change your recorded name e Set up your temporary extended absence greeting Change your When you access your mailbox for the first time you will be asked to record Personal Greeting your personal greeting You have the option of changing this greeting at any time 1 Call the voice messaging system and select 3 2 3 from the subscriber s menu to change your greeting Press any key when you are done recording 2 Tolisten to the greeting you have just recorded press 2 or to activate this greeting press 1 To re record the greeting press 3 Deactivate your When your personal greeting is deactivated external callers will hear a Personal Greeting standard system greeting that includes your recorded name If you have also deleted your recorded name callers will hear a system standard greeting that include
53. t a Return Receipt for a MeSSaQe ceceeeeeeeeeeeeeecaeceeeeeeeeeeeeeeteaaaaeaaeaeeeeeeeeeeeeeetessennennaeeas 8 To Request Notification 9 9 To Schedule a Message for Future 9 To Send a Message Using Directory 9 To Send a Message to a Group 10 Delete a Message after nna assistere aaa 10 Strata Messaging Voicemail UG 06 10 TOSHIBA Contents Chapter 4 Greetings Chapter 4 Greetings Change your Personal 1 tne nane a na EEE aa aas dpa 11 Deactivate your Personal 11 Listen to your Greeting dett ata d dot rd E e dem dde ens 11 Change your Recorded Name eee denen net itin nnne AAE A 11 Delete your Recorded ave 12 Activate your Temporary Greeting Extended 12 Deactivate your Temporary Greeting Extended 12 Chapter 5 Using Group Distributions Set up a Private Group Distribution
54. t up a private group distribution list only you can access and manage this list A global group distribution list is set up by a system administrator for everyone to use but only the system administrator may add or delete members delete the list or listen to members of the list From the Subscriber s menu enter 3 6 1 to create a new group 2 Select a number to save the list under followed by You can select number from 1 to 5 digits 3 The system will prompt you to record a list name The list name will help you identify the list in the future To save the name and continue press To listen to your recorded name press 1 to re record press 2 to delete press 3 4 After you save the recording you will add members to the list you just created Select prompt 4 and the list number followed by To add members press 2 Enter the first mailbox of the person you wish to add The system will confirm the addition 7 Continue entering any additional members Press when finished You can add members to a pre existing distribution list at any time 1 From the Subscriber s menu enter 3 6 4 2 Enter the list number you wish to make changes to followed by 3 To add a new member press 2 and the new mailbox number The system will confirm the addition 4 Continue entering any additional members Press when finished Strata Messaging Voicemail UG 06 10 TOSHIBA 13 Strata Messaging Using Group Distribution
55. td TIU Business Communications Division License Agreement IMPORTANT CAREFULLY READ THIS LICENSE AGREEMENT USE OF ANY SOFTWARE OR ANY RELATED INFORMATION COLLECTIVELY SOFTWARE INSTALLED ON OR SHIPPED WITH A TIU BUSINESS COMMUNICATIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TIU IN WHATEVER FORM OR MEDIA WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT DO NOT INSTALL COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TIU THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TIU AUTHORIZED CHANNELS ONLY TO END USERS PURSUANT TO THIS LICENSE AGREEMENT 1 13 This End User Licence Agreement this Agreement is between Toshiba Information Systems UK Limited acting through its Business Communications Division Toshiba and the end user customer You You should read this Agreement carefully before You use the Software If You use the Software in whole or in part You will be deemed to have accepted this Agreement License Grant The Software is not sold it is licensed upon payment of applicable charges If You do not agree to the terms and conditions of this Agreement do not install or use the Software or instruct or cause any other person including without limit
56. to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 10 United States Government Restricted Rights The Software is provided with Restricted Rights Use duplication or disclosure by the United States Government its agencies and or instrumentalities is subject to restrictions as set forth in subparagraph c 1 ii of The Rights in Technical Data and Computer Software Clause at DFARS 252 227 7013 October 1988 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable 11 Severability If any provision of this Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 12 No Waiver No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party 13 Entire Agreement In entering into this Agreement You acknowledge and agree that You have not relied on any representation unless expressly included in this Agreement You acknowledge that you have read this license agreement and that You understand its provisions
57. upon demand Furthermore you hereby agree not to create derivative works based on the Software 2 Reservation of Rights All rights not expressly granted by TIU to You under this Agreement are expressly reserved to TIU and or its suppliers and You acknowledge and agree that You are granted no right or benefit under or pursuant to this Agreement unless expressly stated 3 Intellectual Property You acknowledge that all rights of whatever nature in and to the Software are owned by and belong to TIU and or its suppliers and that You will not acquire any rights to the Software except the license expressly set forth above The Software is protected under national patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the Agreement constitutes infringement of copyright and or other rights 4 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify adapt translate or disassemble the Software in whole or in part except and only to the extent that such activity is expressly permitted by applicable law 5 Termination Any failure to comply with the terms and conditions contained in this License or termination of TIU s arrangements with its suppliers will result in the aut
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