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HP ProLiant DL365 Server User Guide - Hewlett

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1. Was Is the event reported Is there an IML internal sal pi by Insight entry identifying health LED LES ea Management the problem cers gees Agents 4 The system is Gather information from the degraded System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi a Obtain failure information from ras IML entry if available Is a hard drive fault LED on Is there 7 Sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis feature in HP Insight Diagnostics Online Edition This feature is found on SmartStart 7 4 or greater If the feature is not available call an HP service provider A predictive failure alert has been received for Mark the corresponding IML this drive entry as repaired if present POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Z WARNING To avoid potential problems ALWAY
2. Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 1 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website Troubleshooting 86 Is 3 Verify the KVM is cabled installed to RILOE board Start POST Problems 2 Verify video is Is iLO running on Do you have known good KVM errors messages isplay Test RILOE board or replace KVM component 1 Refer to Post Error Messages Are there any beep codes 4 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Re
3. CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To avoid damage to the system board e Do nottouch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area Hardware options installation 31 CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction do not mix processors of different speeds or cache sizes Refer to the label on the processor heatsink for a description of the processor CAUTION Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless A new heatsink must be ordered and installed before reinstalling the processor IMPORTANT Processor socket 1 must be populated at all times or the server does not function IMPORTANT 1 upgrading processor speed update the system ROM before installing the processor 1 Power down the server on page 18 2 Extend the server from the rack on page 19 3 Remove the access pan
4. Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms N Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 84 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber No 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated If conditi till exist ponent Check condition still exists for loose Conhac replace indicated Bek A tions component Check for Power Is the external loose power On health LED cords S
5. CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Removing hard drive bezel blanks CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Remove hard drives 1 and 2 Removing a hotplug SAS or SATA hard drive on page 40 2 Remove the hard drive bezel blank Hardware options installation 39 Removing a hot plug SAS or SATA hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Installing a hotplug SAS or SATA hard drive 1 Remove one of the following e Hard drive blank Removing hard drive blanks on page 39 e Hotplug hard drive Removing a hot plug SAS or SATA hard drive on page 40 2 Prepare the hard drive Hardware options installation 40 3 Install the hot plug hard drive 4 Determine the status of the hot plug hard drive by observing the drive LEDs SAS and SATA hard drive LED combinations on page 15 5 Resume normal server operations Multibay device options Several multibay devices can be installed in the server For a list of supported multibay devices refer to the QuickSpecs on the HP website http www hp com support To install the component 1 Power
6. Way VEN as AT 11 52 Hardware options installation 12 Route and connect the battery pack power cable to the HP Smart Array E200i Controller CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation 13 14 15 16 17 18 m h fh Mi i Mi fh EZ SUEZ SAEZ S EZ SUEZ SIEEN Connect the hard drive backplane power cable to the system board Install the fan module Remove and install a fan module on page 22 Install the air baffle Remove and install the air baffle on page 20 Install the access panel on page 20 Slide the server into the rack Power up the server on page 18 Installing an HP Smart Array P400i Controller cache module and battery pack 1 ms Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Remove fan modules 1 and 2 Remove and install a fan module on page 22 Remove the HP Smart Array P400i Controller Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller on page 48 Hardware options installation 53 7 8 10 11 Remove the existing
7. CSR customer self repair 102 customer self repair CSR 102 D Declaration of Conformity 94 diagnosing problems 76 79 diagnostic tools 65 69 72 73 diagnostics utility 73 DIMMs 36 37 drivers 74 E electrical grounding requirements 26 electrostatic discharge 99 environmental requirements 25 100 environmental specifications 100 Erase Utility 70 error messages 9 European Union notice 95 expansion boards 44 45 47 extending server from rack 19 external health LED 8 F fan modules installation 22 fan modules removal 22 features 7 Federal Communications Commission FCC notice 93 94 95 flash ROM 69 flowcharts 80 81 83 86 87 89 front panel buttons 8 front panel components 72 front panel LEDs 8 G general diagnosis flowchart 81 grounding requirements 26 H hard drive bezel blanks 39 hard drive blanks 39 hard drive LEDs 15 Index 114 hard drives 14 15 38 40 hard drives determining status of 15 hard drives installing 40 hardware options 31 hardware options installation 27 31 health driver 13 69 HP Insight Diagnostics 73 HP ProLiant Essentials Foundation Pack 70 identification number 93 iLO 2 Integrated Lights Out 2 9 69 iLO 2 activity LED 10 iLO 2 link LED 10 IML Integrated Management Log 73 Important Safety Information document 76 Insight Diagnostics 73 installation services 24 installation server options 27 31 installing hardware 31 Integrated Lights O
8. HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Technical support 102 Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP
9. OS boot problems flowchart on page 87 Server fault indications flowchart on page 89 Troubleshooting 80 Start diagnosis Do 1 0 Yes you want General diagnosis to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart ten ere Symptom information on page 78 Loose connections on page 79 Service notifications on page 79 Troubleshooting 81 em furo SSS The most recent version of a particular server or option firmware is available on the following websites e HP Support website http www hp com support e HP ROMBIOS Firmware Updates website http h18023 wwwl hp com support files server us romflash ht ml General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Document
10. battery Available in some configurations For a list of supported options see the QuickSpecs on the HP website http www hp com support For instructions on installing optional configurations see the procedures in this guide e Upgrading an HP Smart Array E200i Controller cache module and battery pack on page 50 e Installing an HP Smart Array P400i Controller cache module and battery pack on page 53 e Upgrading the HP Smart Array P400i Controller to support six hard drives on page 57 Hardware options installation 47 e Using a PCI SAS or SATA array controller to support six hard drives on page 58 e Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives on page 60 The Battery Backed Write Cache Enabler also called the battery pack works with the cache module to provide transportable data protection increase overall controller performance and maintain any cached data for up to 72 hours The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on Under normal operating conditions the battery pack lasts for 3 years before replacement is necessary CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait 15 s
11. Slide the server into the rack Power up the server on page 18 Using a PCI SAS or SATA array controller to support six hard drives a E eS Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Remove fan modules 1 and 2 Remove and install a fan module on page 22 Disconnect all cables from the currently installed HP Smart Array E200i Controller or HP Smart Array P400i Controller Hardware options installation 58 7 Disconnect the hard drive backplane power cable from the system board system board 9 Connect the hard drive backplane power cable to the system board 10 Install and route the cables from the PCI SAS or SATA array controller to the SAS hard drive backplane CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped 11 Install fan modules 1 and 2 Remove and install a fan module on page 22 12 Install the air baffle Remove and install the air baffle on page 20 13 Install the access panel on page 20 Hardware op
12. nmo HAS HP A 440 S hitp www hp com go selfrepair S HAstA AIS Technical support 109 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSR Customer Self Repair DDR double data rate ECG error checking and correcting ESD electrostatic discharge HTTP hypertext transfer protocol IEC International Electrotechnical Commission iLO 2 Integrated Lights Out 2 Acronyms and abbreviations 110 IML Integrated Management Log ISEE Instant Support Enterprise Edition NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NiMH nickel metal hydride NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager PEI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PCle peripheral component interconnect express Acronyms and abbreviations 111 PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility
13. BRS HEE CHM APA o CEAR PRE HP BAER GARD 5 HLA EANES HP JRR EA D ARE A RS ABADE ARR IC BS ROR AAR EURE HP AYRES SUE RER SHEA BTS gt HP RAR RMABRREA RES eA RE HEAR ME HPA SA BTHHE FEM MERA EARR o ERFAR SH HP 4 th http www hp com go selfrepair az AR HP ASS Fe AHS Ag AGO UE FE mA A US ESSAS HFS USS H A DM dz SECS FSS OF ASSO SAHHA EUC AS 7 2t SOt HP LE HP AHA SEYA ES ABIS BAYANA CSR FES ASS 87 Asst HHAH HPE AS TES HS ASA ZUH ASAH Wa St ALES BUC CSR PSUS FIA SRT EHC DAUZ BI SP ARA US FE ASA HPO 0 PES LAS QHS AS 0 Ao cE EH X SAM HPEH DAUZ FRNY AH HE 0 FESS WA dz SEI FHE SAS ASUC SHA ASAH HPO 0 FE MAIS 238 ES ASAE TAS Al Sol ASE LS MBA FAO et SIE HIS UO Mat 7158 WSU Eu UF HP PSS VA dz Sol E7ISSILS SAAS ASGUC HPE SAYS WA RSS Flay SA MHA ASAAS Sol FSS VAIS sto USC o4 FESP Illustrated Parts CatalogOl No 2 al EA SO HEUCH CSR 52 Mu SEIS Xe AHO 486 SPOS SAA d o Asses Ho FHU AAA ZHAO HASSE 49 F7 HBO APSE AACS SA EE Mudo ASS FE WSU B0 BSAA HP7 Al Zl HAE ASS YAO HE 7 SAF ASE SSS E AUU HE deo HAY st RES HPS HS OF SEX OFS CSR DA FSD SA HSE AHO ABHUCH Aso Hye FSS HPS Ssh Of SPHE ASE AUS SAA ZE SA HPS Prstof OF SEL CH om do YS SSS ASE ZB MAO do LA AAA EPA HE OF BILICH Beto Brey St Sas WPH BE SSP HPI wal PSO Hoy HSS STE USC 14 dz 09 SS HPE SEESR Ta te Ses TH OSH SSAA US ABLE 22880 HP 1274 dz o zza Het AAS USE AES MHA ASAAO ESSAS Sol AO
14. N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Regulatory compliance notices 97 e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water gt Batteries battery packs and accumulators should not be disposed of together with the N general household waste To forward them to recycling or proper disposal please use 4 the public collection system or return them to HP an authorized HP Partner or their X agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ATE A es EUX Power cord statement for Japan ICL WARS mo YRS tw FE v AAAS He BRS F td MORE CIE RE A Regulatory compliance notices 98 Electrostatic discharge In this section Di TU delle obs Cio lo jo AMORE DR RR SEER a 9
15. SAS serial attached SCSI SATA serial ATA Sen small computer system interface SDRAM synchronous dynamic RAM SPF small form factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol Acronyms and abbreviations 112 SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system VCA Version Control Agent VHDCI very high density cable interconnect WEBES Web Based Enterprise Service WOL Wake on LAN Acronyms and abbreviations 113 Index A AC power supply 9 access panel 20 ACU Array Configuration Utility 67 additional information 102 ADU Array Diagnostic Utility 72 air baffle 20 airflow requirements 25 26 Array Configuration Utility ACU 67 array controller cabling 61 62 63 Array Diagnostic Utility ADU 72 ASR Automatic Server Recovery 69 authorized reseller 102 auto configuration process 66 Autorun menu 65 battery 97 battery backed write cache battery pack 50 63 BIOS Serial Console 67 BIOS upgrade 69 BSMI notice 96 buttons 7 8 10 C cables 61 63 64 79 95 cabling 28 61 63 64 cache module 50 Canadian notice 95 Care Pack 24 75 cautions 77 Change Control 75 changing the USB speed 72 component identification 7 9 15 components 7 9 configuration of system 29 65 configuration tools 65 connection problems 79 connectors 7 8 9 10
16. access panel on page 20 Slide the server into the rack Power up the server on page 18 Upgrading the HP Smart Array P400i Controller to support six hard drives In certain configurations the server may ship configured with the HP Smart Array P400i Controller and only one data cable installed To enable support for six hard drives install an optional Mini SAS 4i 0 35 m 14 in cable from the HP Smart Array P400i Controller to the hard drive backplane 1 os ae d 6 Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Remove fan modules 1 and 2 Remove and install a fan module on page 22 Connect and route the second cable CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation Hardware options installation 57 CAUTION When routin cables always be sure that the cables are not in a position where they can be g y p pinched or crimped FEY Es 22 9N 0 1 Install fan modules 1 and 2 Remove and install a fan module on page 22 Install the air baffle Remove and install the air baffle on page 20 Install the access panel on page 20
17. and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Configuration and utilities 67 Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare co
18. blue Online LED green SAS and SATA hard drive LED combinations Online activity LED Fault UID LED Interpretation green amber blue On off or flashing Alternating amber The drive has failed or a predictive failure alert has been and blue received for this drive it also has been selected by a management application Component identification 15 Online activity LED Fault UID LED Interpretation green amber blue On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible On sid The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may regularly 1 Hz terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may 1 Hz terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing The drive
19. cache module Install the optional cache module Install the HP Smart Array P400i Controller Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller on page 49 Connect and route the data cables from the HP Smart Array P400i Controller to the hard drive backplane Connect the hard drive backplane power cable to the system board Hardware options installation 54 CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation 13 Connect the power cable from the option kit to the HP Smart Array P400i Controller battery pack Hardware options installation 55 14 Install the HP Smart Array P400i Controller battery pack onto the HP Smart Array P400i Controller battery tray Install the HP Smart Array P400i Controller battery tray 15 Hardware options installation 56 16 Connect and route the battery pack power cable to the HP Smart Array P400i Controller cache 17 18 19 20 21 module Install fan modules 1 and 2 Remove and install a fan module on page 22 Install the air baffle Remove and install the air baffle on page 20 Install the
20. down the server on page 18 E NOTE Access to the ejector button is intentionally restricted To eject the optical device push the ejector button with a small flat object such as a key or pen 2 Push the multibay drive ejector button to eject the device or blank Hardware options installation 41 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT After removing a blank save it for future use 3 Install the multibay device fully into the bay until it clicks Redundant hot plug power supply option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Unfasten the cable management solution to access the power supply bays Hardware options installation 42 Remove the power supply blank 2 Remove the protective cover from the connector pins on the power supply 3 t do not ipmen To reduce the risk of electric shock or damage to the equ Z WARNING connect the power cord to the power supply until the power supply is installed Hardware options installation 43 4 Install the redundant power supply into the bay until it clicks 5 Pme AT o o SS tes 5 Connect the power cord to the power supply 6 Use the strain relief clip from the server ha
21. equipment Ba 7 7 288 Er 547 27 o 7 7 7H8802 AAAS SB 72 7124 HASTE EE BEXISOIA ASS LS USUI Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do nottry to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice
22. guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 Ib at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack Refer to the installation instructions that ship with the HP 1U Quick Deploy Rail System 2 Connect the peripheral devices to the server em vesin O Setup 28 em op e NCicmeda TT E Mouse conss TT fo vec coma 3 Use the strain relief clip from the server hardware kit to secure the power cord Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F8 key when prompted during the array controller initialization
23. information Refer to the Enterprise Partnerships website http 7h18000 www1 hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriate Resource Pag ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website hitp 7h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supportos Configuration and utilities 74 System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems Z IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download
24. o da pe a e determina a transportadora servi o postal a ser utilizado Technical support 106 Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 107 mes A CRHBRES EA SSE CGE L AMR ORMINSIt SRUORAM SMART DIDI HERES BMOMBA LBB CSR BABES BORIS CRBRERAT HIB CS SEP HPELISHPIERMAR THEE AEB Li BS HIITONAEES SERCREL SEMICRMULTUESET CORBMISILL FO 2M Y Hd Y ET DA REBCHENDAOMR MMS DUT amp L ESSAI REAM ESN SBA TO BYE AIT SRHRSLUAPRASSMICMRANET E BEACBEMERTH OMS COMREMERCREM TH MBMRISOUT ELEBSHAHPIE RARE SNS BROLHOMBIBREAN SBIS E ANSORBAI SUTIS ARRA ERELTUE EL CER RISCAR DILEMTEST HRAO MOMMIS BESCEERTILHUV EA RMORMLEBRT DDI HEIHE RFE KSRMERABAL CVT MBAFOTICM GENDER TH SEAM ENTUET MAGICA GIB MIX ko TIL CRAR T RAILE KSISRRLES Et Mick OTIS BMRAEMBUEE lt CLICKY MAR TA MIDUNISRE lt amp SIL SC LL MMEMBEMBVET KR RAGE EIS HPOBBRA BOBBLE RMHBMERCT KALET RAO CSR REIMAA KOM EMPIRES SVEKHSHESHMRREA THAT MMAR HPISE AF SME SBS HEMRA GERLAREN AMAA SHPICIL TK AL MID EE ZF SBS BULBOMAMICBBRME EL LIANT HE MMAR SIE L EUS HA AR AMBRENES BSGCCHOMICS HES UBRRERESMAL GAT SERBSHOES SHEBELET EB THEE HP FRITES EA AITHE CSR BB LIRA REZARE SEIS o ANE BIR ER PA ART MIR SAWR Rte MRA
25. on page 10 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off the front panel LED is not active View the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear panel LEDs and buttons on page 10 Rear panel components TE e na id DR IR CCC 2 PCI Express expansion slot 2 Keyboard connector Mouse connector Component identification 9 ltem Description o iLO 2 NIC connector Rear panel LEDs and buttons Leal o E J pera JT So iLO 2 NIC activity Green Activity exists LED Flashing green Activity exists Off No activity exists 2 iLO 2 NIC link Green Link exists O EOM Piem 10 100 1000 Green Activity exists NIC 1 activity LED Flashing green Activity exists Off No activity exists 10 1 eal 000 Green Link exists Fur Of No link exists 10 100 1000 Green Activity exists NIC 2 activity LED Flashing green Activity exists Of No activity exists 10 1 ove 000 Green Link exists fime Off No link exists UID button LED Blue Identification is activated Flashing blue System is being managed remotely Off Identification is deactivated Power supply 2 Green Normal REA Off System is off or power supply has failed Power supply 1 Green Normal REM Off System is off or power supply has failed Co
26. problems flowchart iii 86 OS boot problems flowchart issus 87 Server fault indications flowchart ss 89 POST error messages and beep GOSS 5 1csicaariacaviaseaveissisvidcansaseneeicsdvindanvasraveissasansanrarrarbasareniastaitnediahaabeinat 91 Paien replace meni una ion 92 Regulatory compliance NOCES fa 93 Regulatory compliance identification numbers ss aan 93 Federal Communications Commission noie nissan dirais 93 FEC raning BE SA eee E 93 Class A eq ipmenh essan a E R I E O ERGRU LEE 94 Class B equipment sise 94 Declaration of conformity for products marked with the FCC logo United States only 94 Modifications one cea E eines ee me ee 95 IS acta ease PR RR nd ene cna TR PR IPI PRO A 95 Canadian notice Avis Canadien 95 European Union regulatory notice saia perdas ennai eee TOS 95 Disposal of waste equipment by users in private households in the European Union 96 Japanese Notice ii a ep ee ie UOL ENS ded Re a i 96 BSMI NOTICE sirsiran er next TE E sade cup E O E EE E E E E E ees 96 CO Le LE Ce E EE E ES 97 Laser compliance esei issi aessa E ee a E Code E EAR Ea ddan S EE RR E 97 Battery replacement notice sisi 97 Taiwan battery recycling notice iq isnsrasnsmnaenrimetthinnntnaltiimnnrennttaitenethe finies 98 Power cord statement for Japan seen 98 D a on 27 Preventing electrostatic discharge RNA nuire clientes 99 Grounding methods to prevent electrostatic disch rg sise innovation 99 E EE E E eR A E O AA E E A
27. reduce the risk of personal injury or damage to the equipment P jury g quip 31 00 39 50 lb observe local occupational health and safety requirements and guidelines for manual l material handling A These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power ea O D WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 77 WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage t
28. remmnmmneminndunonnmaa RU RC 61 Uy ter a E rar O nel 64 Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Array controller cabling Depending on the primary controller installed various cabling configurations exist e HP Smart Array E200i Controller cabling on page 62 e HP Smart Array P400i Controller cabling on page 62 e PCI Smart Array controller cabling on page 63 e Battery pack cabling on page 63 Cabling 61 HP Smart Array E200i Controller cabling CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation HP Smart Array P400i Controller cabling CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation Cabling 62 PCI Smart Array con
29. repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 70 e From within Survey Utility on page 72 e From within operating system specific IML viewers e For NetWare IML Viewer e For Windows IML Viewer e For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 73 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Remote support and analysis tools HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices a feature of HP support ISEE pr
30. six hard drives Front panel LEDs and buttons esses soc00 ELLE coco j Power On Standby button and system power LED UID button LED Internal health LED External health LED power supply Green System is on Amber System is shut down but power is still applied Off Power cord is not attached power supply failure has occurred no power supplies are installed facility power is not available or disconnected power button cable Blue Identification is activated Flashing blue System is being remotely managed Off Identification is deactivated Green System health is normal Amber System health is degraded To identify the component in a degraded state refer to HP Systems Insight Display and LEDs Red System health is critical To identify the component in a critical state refer to HP Systems Insight Display and LEDs Off System health is normal when in standby mode Green Power supply health is normal Amber Power redundancy failure occurred Off Power supply health is normal when in standby mode Component identification 8 em Dep EE NIC 1 link activity LED Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off the front panel LED is not active View the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear panel LEDs and buttons
31. socket X is in a pre failure condition Processor failure both Processor types are mismatched sockets amber PPM failure amber Red Integrated PPM has failed Component identification 13 HP Systems Insight Internal health LED Display LED and color color DIMM failure slot X One or more of the following conditions may exist amber e DIMM in slot X has failed e DIMM in slot X is an unsupported type and no valid memory exists in another bank Amber One or more of the following conditions may exist e DIMM in slot X has reached single bit correctable error threshold DIMM in slot X is in a pre failure condition DIMM in slot X is an unsupported type but valid memory exists in another bank DIMM failure all slots No valid or usable memory is installed in the system amber Overtemperature amber The health driver has detected a cautionary temperature level Red The server has detected a critical temperature level Riser interlock amber Red The PCI riser board assembly is not seated properly Fan module amber A redundant fan has failed Fan module amber The minimum fan requirements are not being met in one or more of the fan modules One or more fans have failed or are missing SAS and SATA device numbers e Four hard drive configuration Component identification 14 e Six hard drive configuration SAS and SATA hard drive LEDs ltem Description Fault UID LED amber
32. specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront fa
33. to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem e You must have the appropriate Health Drivers and Management Agents installed on the server A NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date e HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process e HP recommends you have access to the server documentation for server specific information Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are correctly routed through the tray Be sure each device is properly seated If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove
34. versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 73 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 67 Array Diagnostic Utility on page 72 and Erase Utility on page 70 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server
35. without powering down the server 2 Extend or remove the server from the rack Extend the server from the rack on page 19 3 Lift up on the hood latch handle and remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 0 8 cm 0 2 in 2 Engage the anchoring pin with the corresponding hole in the latch Push down on the hood latch The access panel slides to a closed position Remove and install the air baffle 1 Power down the server on page 18 2 Extend or remove the server from the rack Extend the server from the rack on page 19 3 Remove the access panel on page 20 Operations 20 4 Remove the air baffle To install the component reverse the removal procedure Remove the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly Power down the server on page 18 Extend or remove the server from the rack Extend the server from the rack on page 19 Remove the access panel on page 20 RN gt Remove the PCI riser board assembly a Disconnect any external cables connected to any existing expansion boards b Loosen the four PCI riser board assembly thumbscrews c Lift the assembly to unseat the PCI riser boards
36. 100 Environmental specifications 4 iii 100 Contents 5 Server SOECIFICATIONS 3 scceniccedetesaceecnsnseccdedetecedadvetdecesevacedzaaeeedcaytetdeceduecdddeuedtedeeadaacdeletbiadenseasiadeledisnteds 100 EEEE E e a EA A A A EA A E AA A DIA PS RR RR 102 RETA 102 HP contact IMG t MBI Nana Serei a DDR aa Ap ennui 102 Customer Self Repair senseri esnin inatas estu cacend ty ieee deeded nn nt mnt e ne niet E tome S 102 Acronyms RO OR PN PED DN PORN NV 110 on uen ete one Reine 114 Contents 6 Component identification In this section FRE CR RORRERRPPRERNR IRC RNE CERINDE RN E ROS RR SR DER IRA PROPOR nent 7 Fron parel IEDs and AGR roiiss irado dust aa o a Eia 8 E Oe EN cics nied ein 9 Reor panel De one bUan eae En EEEE 10 Saem bodri COEN is EE N ss SS center ree 11 HP Systems Insight Display and WES nt dti 12 HP Systems Insight Display LEDs and internal health LED combinations cssseeeeeeeeeeeeeeenteeenteeeeseesnseeaes 13 Be OA DO qo O entente RR 14 Sana SATA anel ae EDS nonoina a Ri ii rc aiii ini cien ii nie asian agia 15 SAS and SATA hard drive LED combinations cscacist ans Corbis nda ardor ria Saad ia aai aeaea a 15 Re ui aci L RM ee an rent tr le POR RR RR RR 16 Front panel components em Decio TT 6 Video corme SSS Component identification 7 Mem Description o 8o Hard drive bay 3 o9 Hard drive bay 2 Serial pull tab An optional controller is required when the server is configured with
37. 9 Grounding methods to prevent electrostatic discharge ccccesceceeseeeeeseceeseeeceeeeceeseeeceseeenseeeeeseeeneeeensas 99 Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the strap
38. C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distr
39. CA to configure the array settings Configuration and utilities 66 Drives installed RAID level 3 4 5 0r6 3 4 5 0r6 Does te To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Boot options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard
40. CD or on the HP website http www hp com support Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 System Management Homepage https localhost 2381 Smart Array SCSI Diagnosis feature in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 102 HP Insight Diagnostics on page 73 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 90 q Start Server fault 8 indications Select an appropriate fault indicator 1 Insight Management Agents Is the
41. DIS DS CL ei PARADO RR RC DEDO PR RR RR PR DNA RR SR PRE tee it 36 Hotplug SAS and SATA hard drive aplions uen ind raid La LU CU cada Ga 38 Pd tes dence RE ARR MED UR ERRAR PCR E 41 Redundant hotplug power supply Gino i teeta 42 Bco educ vip OPON nude una Gee 44 HF Sman Fe oO Bjo o 6 PARAR ORDER RR ESPOSA ER RR SR caienades 47 Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 The server uses embedded PPMs as DC to DC converters to provide the proper power to each processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number
42. ED combinations cccceceseeceeeeeeseeeeeeseeeeteeeeneeeeneeeees 13 SAS and SATA device n mMDerS ssa ni SG lag ne OQ OLDER ono eee 14 SAS and SATA hard drive LEDS rosa neo cn one 15 SAS and SATA hard drive LED combhinatienss dm miuta cnrs 15 Fan SSAA Scenes vas sp cess a e a ee ee eee 16 Peo EEE 18 Power Up the server cccsccscessscsesceseeceeseseeeeeeseseeeeeceseaeeeeeeeeeeeeseseesescesaaeeecesaeeeceseseaseceseaeesceceseesensesaeeeegens 18 Powerdown IG SEVEN aa da 18 Access the HP Systems Insight Dpt nee nator dnaneceis 18 Extend the server rom TECIDO 19 Remove the access panel sise 20 Install the GeCSSs PaMel 43 cc cesccedecteessedccececadensdsdatnesdeoegdgacesdadaceasudiastescesdacents denies ven ndnsecdiaahsavendedededesedbezeaness 20 Remove and install the air Giles nn Up dp 20 Remove the PCI riser board assembly ss 21 Install the PCI riser board assembly sisi 22 Remove and install a fan Module ns LE ne denied nantes 22 nd CAR RE ne o ii io nee Re Re en dated 24 Optional installation services suisses 24 Rack planning Sue nn RD UI DD a un 25 Optimum environment ss s csscesececoas ares acaso caes base vevvadeceecesdss eedsccecadeSssaaveondceutcdbssgavevesdaccecdapeiseredegeduastesereveces 25 Space and airflow requirements sise 25 Temperature requirements s iv sxceccdeussssavevececs olecsa seuss encenduvadysSaaeenacde cea desyaev cgdewdenadpeue evi cedendetsaneees cece 26 Power FEQUIFEMENES si dccdessiaeied cadov
43. HP CM HP RS HER ERARS AEA HEA BEA CSR AP SERENE HP Rik HT BIR APA CSR MBH BAER EREA VMA WRA HP SHA DIZER LATE MEDA TER OH SALES A THEME AEREA AA ATER Kit MRE EX HP ABEREA MARIE A AF Sass E RO RAE ARS AS HP AREA UAE AT Minne FA HAE HP MARI HASERABTHE HTALEPRENTE HP ERRA EHAE FRAME REMEMBER PRIA EB CSR BARBERS LEA ARIE MAF RRA RARER ESVFAIMIESG EIS WY FRO ARIZ BEKRA URES BARE H HAD ARAARA UE Bid ABI HP AEEA CSR MA AISA PIM EE As A HRA ABE IK SE HP RER UE RARES HP WAR MUMEMEM IRA GAR BH 5 SLA RRES HP A SRP RABY ABR PTB RA Ae AAA RICA BIRO MBA BEE RIAR HP ARES KERA SRR SARAH HP A EE EDER FIRE RB KIB AX H FARITE PSB ESR AAE rie HP MXE http www hp com go selfrepair Technical support 108 SR BITS HI HP deanaxat 7573 SAR BTMHE CSR SALAD RUSS gt Wh BS RIMS ASHER EX ASAE o ARE 22 RNA AN HP ER HP ARISE ER MESES TE PASSER MEET fF A DER CSR RER AI HP HEBEL E AAS EE IR CSR PHS Pw BAAS HHD SAB TREAT EEEE MREER HP BREEF HP HUY FMC ARIS AT ASAI I MH FS FA RSS Bh ALAS BE SAR THERA MSH Ao BH SAH AREA BITHA MA AN REER HP BEER AIT Rte OREN RAPA RA MST Alt ea AREAS AWM RE AE HP PEARES AVASARA HP RESMAIR AEMERT f BHEACEETMSHBR gt RATS Bs o BM AES RB ath te F CSR SASH FBT TF EUR SA TERRA Seat FRED ARF ARE AURAL RAMI BA o SERES VAE HP RHE BAHAR BBB KmiRRHSH eA OAR HP ERER CSR
44. HP ProLiant DL365 Server User Guide hp Second Edition October 2006 LCA invent Part Number 418292 002 Copyright 2006 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Second Edition October 2006 Part Number 418292 002 Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents DR LE DDD ta Ri 7 Front panel components ususesasiaiis parados cadeia it Mens ess are A 7 Front panel LEDs and buttons iii 8 Rear panel components 9 Rear panel LEDs and buttons sise 10 System board components sise 11 System maintenance switch sise 12 D TTL ER ad a PR EaD EDS NS O TN CAD 12 HP Systems Insight Display and LEDS RS initie ice Ee 12 HP Systems Insight Display LEDs and internal health L
45. ROM through RBSU 1 Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen Select Advanced Options Select Redundant ROM Selection Select the ROM version Press the Enter key dy Press the Esc key to exit the current menu or press the F10 key to exit RBSU The server restarts automatically To access the redundant ROM manually 1 Power down the server on page 18 2 Remove the access panel on page 20 3 Set positions 1 5 and 6 of the system maintenance switch to On 4 Install the access panel on page 20 5 Power up the server on page 18 6 Wait for the server to emit two beeps 7 Repeat steps 1 and 2 8 Set positions 1 5 and 6 of the system maintenance switch to Off 9 Repeat steps 4 and 5 When the server boots the system identifies whether the current ROM bank is corrupt If a corrupt ROM is detected the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt If both the current and backup versions of the ROM are corrupt the server automatically enters ROMPaq disaster recovery mode USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices prior to the operating system loading through legacy USB support which is enabled by default in the syst
46. S read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 91 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the realtime clock Under normal use battery life is 5 to 10 years Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component Power down the server on page 18 Extend or remove the server from the rack Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the PCI riser board assembly on page 21 Locate the battery on the system board Remove the battery SE pPpPpr IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For mo
47. age currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch Setup 26 circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Z WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Contents of the server shipping carton Unpack the server shipping carton and locate the materials
48. amage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Z IMPORTANT 1 installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation 3 If the server is installed in a rack press the UID LED button on the front panel Blue LEDs illuminate on the front and rear panels of the server 4 Press the Power On Standby button to place the server in standby mode When the server activate standby power mode the system power LED changes to amber S 5 If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power Access the HP Systems Insight Display To eject the HP Systems Insight Display 1 Press and release the display Operations 18 2 Extend the display from the chassis Extend the server from the rack EY NOTE If the optional cable management arm option is installed you can extend the server without powering down the server or disconnecting peripheral cables and power cords These steps are only necessary with the standard cable management solution L 2 3 4 Power do
49. and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Printed setup documentation Documentation CD and software products e Rack mounting hardware kit and documentation In addition to these supplied items you may need e T 15 Torx screwdriver e Hardware options e Operating system or application software Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 41 Setup 27 Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions com website http www racksolutions com hp Follow the server specific instructions on the website to install the rack brackets Use the following information when connecting peripheral cables and power cords to the server WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and
50. and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting 79 Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 80 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 81 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 80 e General diagnosis flowchart on page 81 e Server power on problems flowchart on page 83 e POST problems flowchart on page 86 e OS boot problems flowchart on page 87 e Server fault indications flowchart on page 89 Start diagnosis flowchart Use the following flowchart to start the diagnostic process em ro SS General diagnosis flowchart on page 81 2 Power on problems flowchart Server power on problems flowchart on page 83 POST problems flowchart on page 86
51. and remove the assembly Operations 21 To replace the component reverse the removal procedure Install the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly 1 Align the PCI riser boards with the corresponding connectors on the system board and install the assembly 2 Tighten the four PCI riser board assembly thumbscrews Remove and install a fan module The server has three fan modules To remove a fan module 1 Power down the server on page 18 2 Extend or remove the server from the rack Extend the server from the rack on page 19 3 Remove the access panel on page 20 4 Remove the air baffle Remove and install the air baffle on page 20 Operations 22 5 Remove a fan module Z IMPORTANT After installing the fan module firmly press the top of the module connectors to ensure the connectors are seated properly Operations 23 Setup In this section ic cc oo RO ig o NRP RONIRGU RE CERSNDE RPE PERDER PORN EEN RR PENDENDE SE RR E 24 eta de oa Ge jo co comen entente RREO R 23 E E I remet E errr et teen te A E E T N 23 A RA ET E E EN E A E ENA E E E EA E R BS DA DE B TE AE 27 Content el hesener shipping Coal ia a TAS 27 hstalling hardware ORNE gs sir ig ig EG D a 27 le he sener mio en ananas ous nues 28 Fowenng up and coniguring ihe ARR
52. ation CD or the HP website http www hp com products servers platforms Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 102 Troubleshooting 82 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added es the ee for Download the latest Rae configuration changed Service software and still exist recently Notifications firmware from the 7 HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration
53. ble protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that t
54. ceeeeeeeseneeeeesseseeeeeeeeeeeesseeeeesceseeeeesesaeeesesseseeeeeneeeeees 41 Redundant hot plug power supply option iscvsassisnnecnseiacesansicnsssassesesaanaiicnnsapsseseseanntenssseqgyynsdannsensecnqgys ata vesaivers 42 Expansion board options E E S 44 Installing an expansion SBIA sega a a estt 44 Installing a PCI X riser Ea a 45 HP Smart Array controller options sise 47 Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller 48 Installing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller 49 Upgrading an HP Smart Array E200i Controller cache module and battery pack 50 Installing an HP Smart Array P400i Controller cache module and battery pack 53 Upgrading the HP Smart Array P400i Controller to support six hard drives 57 Using a PCI SAS or SATA array controller to support six hard drives 58 Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives 60 crue oui DA VP N 61 CU NSTI WE de a ne a ir Ra SS 61 Array controller cabling ER nee ne den dede 61 HP Smart Array E200i Controller cabling c ccscsssccsseisercsssaneccaseisoncescrsnnchepsaconanscaannccessasinnnsseavensnses 62 HP Smart Array P400i Controller cabling ss 62 PCI Smart Array controller cabling icsscccassacsaassscactccasbaleasebceasinantasdbeceesssssmanssedecdanessaecsabsedanduboiaassansas 63 Battery pack cabling scene ie
55. chnische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung Technical support 104 stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo
56. configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner Configuration and utilities 65 For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers This utility is run during State O Run Hardware Configuration Utility when doing a scripted server deployment ConRep reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file This file can then be deployed across multiple servers with similar hardware and software components For more information refer to the SmartStart Scripting Toolkit User Guide on the HP website http h18004 www 1 hp com products servers management toolkit documentation html HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include e Configuring system devices and installed options e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU refer to the HP ROM Based Setup Utility User Guid
57. cord action red connections taken No 8 Does Isolate and condition still exist 6 Does the If condition still exists error code provide replace indicated direction component minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist No Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 5 Record action taken 10 Ensure the following information is available Call HP Service Survey configuration snapshots Provider OS event log file Full crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU Troubleshooting 87 em Juro TT HP ROM Based Setup Utility User Guide http www hp com servers smartstart POST problems flowchart on page 86 e Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Controller documentati
58. ctur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplace
59. defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp nl services servicepartners Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opc
60. e HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se hard cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onde
61. e on the Documentation CD or the HP website http www hp com servers smaristart Using RBSU The first time you power up the server the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys e To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen e To navigate the menu system use the arrow keys e To make selections press the Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server E NOTE The server may not support all the following examples BY NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run OR
62. e product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Regulatory compliance notices 93 Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasona
63. econds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached Z IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack A NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives Removing an integrated HP Smart Array E200i Controller or an HP Smart Array P400i Controller 1 Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Disconnect all cables from the integrated array controller Ter Hardware options installation 48 Disconnect the backplane power cable from the system board 6 XX 7 S VA a ISS ASE NN Wy Turn the quarter turn fa
64. eessanaceded cadaveceaopaattwaddeveseansoagsavaauueesead sate EEEE E N 26 Electrical grounding requirements ERIC HIDE atada as GREGO Lafaiete 26 Rack ola f a o RARO RR RES de RS eae E PRE ee PP RR A 27 Contents of the server shipping Gun nette Ge ee 27 Installing hardware options sen E E E AE RA ER 27 Installing the server into HORS nn den DS SD na SR nna 28 Powering up and configuring the server ER LS ISO enna 29 Installing the operating Selena gasosa ee tien nel mento om eee eee 29 Registeringthe ser sun ab eee ee a Po 30 Hardware ape i es ee 31 Taigete Ure Le RP US 31 Processor OPTI OM RAR esse see E ce cest nd tee a o SA Ro Cd aa add 31 Memo ly OBTONS is ne tte bete seeds teen dec et teen Tania De etes esta seen SD Gn A EEEO OS 36 Memory Configurations esise RA RR net ni nn Seti non 37 Advanced ECC memory ssa scans se into idem rss n dd oiii vicedasnstdcncderuecedsandetetstusadcehaasdadelsdedaseeess danesedaceonss 37 His a r re Puen ance ie ie ni ne 37 Hot plug SAS and SATA hard drive options ovat scie niet tete seneien etat 38 Contents 3 Removing hard drive Leleo das E 39 Removing hard drive bezel blanks 0o s1ssoscecncevageisutinncesneseanswendanndesncnegesesushancsdeusesesbeuyiencedsyseeanitent ces 39 Removing a hot plug SAS or SATA hard drives sn ieneaniasnesousceasetenvatonsonserdedanvsties 40 Installing a hot plug SAS or SATA hard drive anseia pap Sl 40 Multibay device options ccccccscccccsssseceeeesseecesssneeee
65. eile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch fistag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP te
66. el on page 20 4 Remove the air baffle Remove and install the air baffle on page 20 CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 5 Remove the processor socket protective cover Retain the cover for future use CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage Hardware options installation 32 6 Rotate the latch and open the retaining bracket IMPORTANT Be sure the processor remains inside the processor installation tool 7 If the processor has separated from the installation tool carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor Hardware options installation 33 CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 34 10 Close the processor retaining bracket and the processor retaining latch Hardware options installation 35 12 Remove the heatsink protective cover 13 Install the heatsink 14 Install the air baffle Remove and ins
67. em ROM HP hardware supports USB version 2 0 Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality at e POST e RBSU e Diagnostics e DOS e Environments which do not support USB natively Configuration and utilities 71 For more information on ProLiant USB support refer to the HP website http www compag com products servers plattorms usb support html Changing the USB version support The factory default setting for this server is USB version 1 1 After the OS has loaded this setting can be changed to USB version 2 0 using the following steps Access RBSU by pressing F9 during power up Select System Options Select USB External Port Capability Press Enter to display USB 1 1 and USB 2 0 selections Arrow down to highlight USB 2 0 Press Enter Press F10 to save the change and exit RBSU PP 2 PP Se Internal USB functionality An internal USB connector is available for use with USB drive keys only This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security the external USB connectors can be disabled through RBSU Disabling external USB in RBSU disables the front USB connector and both rear USB connectors Diagnostic tools Survey Util
68. ennemie een 29 lastalling lhe operating SEM sosisisinasio nisto dades doa ossec aii a da nisi Sacada a ida 29 a ad E T lol BE 30 Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support e 6 Hour Callto Repair e 4 Hour 24x7 Same Day e 4 Hour Same Business Day e Software support e Microsoft e Linux e HP ProLiant Essentials HP SIM and RDP e VMWare e Integrated hardware and software support e Critical Service e Proactive 24 e Support Plus e Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp proliant html Setup 24 Rack planning resources The rack resource kit ships with all HP branded or Compag branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documen
69. er la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilita e alla localita geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP hitp www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR T
70. erating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts from iLO 2 regardless of the state of the host server Configuration and utilities 69 e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current ha
71. ge interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP Proliant Servers Troubleshooting Guide e The server specific Documentation CD e The Business Support Center on the HP website http www hp com support Navigate to the server technical support page Under self help resources select ProLiant Troubleshooting Guide e The Technical Documentation website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components iy IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 76 2 Gather symptom information on page 78 3 Prepare the server for diagnosis on page 79 4 Use the Start diagnosis flowchart on page 80 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Tro
72. holds in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your BM waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice CEAR TU D IEC VCCI YT 7 BATE LIEB ROMAKE BAP SV CORB FRLBRESERRAAEMABRA VCC DEM CES 7 7 ABHMRHRECT ORB FERA CERA DIE LAWELTWETA CORBBIVACT VEY a VRRICIELT ER naL SEREI LM EU ET REHAR o TE LRU RUE LT FEU VCCIZ 2 BV TWRWBAITIZ ROMICTERTF SV LORIE ELE SEMSA ERG RS VCC DIC BSS 7FAARMEMHRECT LORE FERA CENT S Em HEZRITI EN END ET COB CMER E AE OR EST SLIBRENSILERHVET BSMI notice Sars Ee F ES VE de LEE RAR gt D S Ia R AA FE Bi ERES ERR Ee ETES TR Regulatory compliance notices 96 Korean notice Class A equipment 4853S sb 71710 SL Bho Ab EE AE ZH O AS SLA Bejo go Sel LE Pyae oE 714822 m BEE ch Class B
73. hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key Press the Ese key to close the menu Press the Ese key to exit RBSU O Press the F10 key to confirm exiting RBSU The server will automatically reboot sO MNOS Configuration and utilities 68 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the
74. ibution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server For more information on the hotplug power supply and calculators to determine server power consumption in various system configurations refer to the HP Enterprise Configurator website http h30099 www3 hp com configurator Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leak
75. ications 100 Rated input power 852 W BTUs per hour 2910 at 120 VAC 2870 at 240 VAC Rated steady state power 700 W Specifications 101 Technical support In this section fed jota Bei ali A ES PRIDE TREE A US 102 HP contact information cccseseececccccccecuseeececccceccscusseseeccecececuuaueseececcesecuuaueseeseseceeeuuauetteseseeeaanaesseseess 102 a OT TP E N E E E EN A A NE 102 Related documents For related documentation refer to the Documentation CD HP contact information For the name of the nearest HP authorized reseller In the United States see the HP US service locator webpage http www hp com service locator In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact us html To contact HP by phone e Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored e If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair
76. ional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu
77. is active but a predictive failure alert has been regularly 1 Hz received for this drive Replace the drive as soon as possible Flashing irregularly The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array Fan locations Component identification 16 CA EE Component identification 17 Operations In this section Power up mip O ig PRO binaires 18 Power down the SERET usiiconsisia din io da rali Sia ssa asa ds a 18 Access Mhe HP Systems Ion Din cna seed nta rena NE O 18 Elena ihe server Fom ihe Piel ns nn Ga Uau dra a 19 konac ho ress PO sated aunt LD SS S S 20 E tg ad laiton aan 20 Remove and instalike air end usines LAU LES DOSE DA ERA Ore Mi Ud 20 Remeve ter ele ana aaee ian 21 lastall ihe PCI riser board SSN ci ics aneccitn siren secnanioisdbaienboneneianuandaaansota uenlneboianiainaaoumessiuansionsaiuansiexnesion 22 Remove and install a fan WHA sic ioniese aaa da a Seda a 22 Power up the server To power up the server press the Power On Standby button Power down the server WARNING To reduce the risk of personal injury electric shock or d
78. ity Survey Utility a feature within HP Insight Diagnostics on page 73 gathers critical hardware and software information on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or can be installed through the HP PSP ProLiant Support Packs on page 74 Ey NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com go ssdownloads Array Diagnostic Utility ADU is a tool that collects information about array controllers and generates a list of detected problems ADU can be accessed from the SmartStart CD SmartStart software on page 65 or downloaded from the HP website hitp www hp com Configuration and utilities 72 HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform
79. ls to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling CAUTION a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Setup 25 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35
80. mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categorias e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n disefiados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede Ilamar al Centro de asistencia t cnica d
81. ment Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di Technical support 103 assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati p
82. mponent identification 10 System board components Description System battery NMI jumper System maintenance switch SW1 DIMM slots 1 4 DIMM slots 5 8 Processor socket 1 populated Component identification 11 System maintenance switch Off iLO 2 security is enabled On iLO 2 security is disabled Off System configuration can be moditied On System configuration is locked and cannot be modified ES E 7 Off Power on password is enabled Doo Gemas S Of Of Normal a a On ROM treats system configuration as invalid mofo fume Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in OSs device drivers and applications Many crashes can freeze a system requiring you to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows experience a blue screen trap when the OS crashes When this happens Microsoft recommends that system administrators perfo
83. nfigurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD HP ProLiant Essentials Rapid Deployment Pack EY NOTE To deploy servers in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www
84. o the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 4 a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 14 06 17 92 kg manual handling 31 00 39 50 lb Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which
85. o which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Regulatory compliance notices 94 Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Reg
86. on HP Insight Diagnostics on page 73 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Controller documentation e Loose connections on page 79 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 102 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 81 Troubleshooting 88 Start OS boot problems 2 Yes Goto POST Problems Does the 1 a server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors Does SmartStart No troubleshoot possible recognize boot hard drive subs
87. onnect any internal or external cabling to the expansion boards Install the air baffle Remove and install the air baffle on page 20 Install the access panel on page 20 Slide the server into the rack Power up the server on page 18 Installing a PCI X riser board 1 ner Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Remove the PCI riser board assembly on page 21 Hardware options installation 45 6 Remove the expansion board from the slot if installed 7 Remove the full length PCI Express riser board from the riser board assembly Hardware options installation 46 8 Install the PCI X riser board on the riser board assembly 9 Install a PCI X expansion board Installing an expansion board on page 44 10 Install the PCI riser board assembly 11 Install the air baffle Remove and install the air baffle on page 20 12 Install the access panel on page 20 13 Slide the server into the rack 14 Power up the server on page 18 HP Smart Array controller options The server supports two integrated Smart Array controllers Upgrade options exist for both integrated array controllers HP Smart HP Smart PCI controller PCI controller Array E200i Array P400i and P400i Controller Controller Channel A 14 14 1 4 1 4 PCI drives So 400
88. ons 42 redundant ROM 70 registering the server 30 regulatory compliance notices 93 95 remote support and analysis tools 73 74 Resource Pags 74 Index 115 ROM redundancy 70 utilities deployment 65 66 ROM updating 69 75 ROMPag utility 69 70 V S ventilation 25 video connector 10 safety considerations 27 76 SAS device numbers 14 W SAS hard drive 40 SAS hard drive LEDs SATA drives 14 SATA hard drive 15 40 SATA hard drive LEDs 15 scripted installation 65 serial number 68 series number 93 server features and options 31 service notifications 79 SmartStart autorun menu 65 SmartStart Scripting Toolkit 65 SmartStart overview 65 space requirements 25 specifications environmental 100 specifications server 100 start diagnosis flowchart 80 static electricity 99 support 73 102 support packs 65 supported operating systems 74 Survey Utility 72 symbols on equipment 77 system board components 12 system maintenance switch 12 system power LED 8 12 Systems Insight Display 12 Systems Insight Display LEDs 12 13 15 warnings 27 77 T Taiwan battery recycling notice 98 technical support 102 telephone numbers 102 temperature requirements 26 troubleshooting 76 U UID LEDs 7 18 updating the system ROM 70 USB speed changing 72 USB support 71 utilities 65 Index 116
89. or original shipped configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still boss component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part e OS event log file e Full crash dump Server power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber e The external health LED is red or amber Troubleshooting 83 e The internal health LED is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component fen erty Component identitication on page 7 HP Insight Diagnostics on page 73 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Loose connections on page 79
90. ory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM In addition to general configuration requirements Advanced ECC memory also has the following configuration requirement e DIMMs must be installed in pairs e DIMM pairs in a memory bank must have identical HP part numbers In Advanced ECC mode DIMMs must be populated as specified in the following table Configuration Bank A Bank B Bank C Bank D 1A and 2A 3B and 4B 5C and 6C 7D and 8D Duclprocesio rand la Installing DIMMs 1 Power down the server on page 18 2 Extend the server from the rack if applicable Extend the server from the rack on page 19 3 Remove the access panel on page 20 4 Open the DIMM slot latches Hardware options installation 37 5 Install the DIMM 6 Install the access panel on page 20 Hot plug SAS and SATA hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number SAS and SATA device numbers on page 14 Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Hardware options installation 38 Removing hard drive blanks
91. ovides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems Through remote diagnostic scripts and vital system configuration information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide p Hp hp com pub services hardware info isee client pdf Configuration and utilities 73 Web Based Enterprise Service WEBES enables administrators to manage hardware events proactively either locally or online The service provides real time multiple event analysis crash analysis and notification locally through SMTP and remotely through ISEE for OpenVMS Tru64 and Microsoft Windows operating system binary error logs For more information refer to the HP website http h18000 www1 hp com support svctools Open Services Event Manager OSEM is a standalone tool that performs real time reactive and proactive service event filtering analysis and notification The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrato
92. r or HP through SMTP and ISEE For more information refer to the HP website http h18000 www1 hp com support svctools Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStartsupported operating system use the SmartStart software on page 65 and its Assisted Path feature to install the operating system and latest driver support Ey NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website hitp www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Resource Pags Resource Pags are operating system specific packages of tools utilities and information for HP servers running certain Microsoft or Novell operating systems The Resource Pags include utilities to monitor performance software drivers customer support information and white papers on the latest server integration
93. rdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Technical support 105 e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het
94. rdware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you need to erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You want to change the operating system selection e You encounter a failure causing error during the SmartStart installation e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Software and Drivers Download website hitp www hp com go support or the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 65 Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP System
95. rdware kit to secure the power cord 7 Route the power cord through the cable management solution 8 Connect the power cord to the power source 9 Be sure that the power supply LED is green Rear panel LEDs and buttons on page 10 10 Be sure that the front panel external health LED is green Front panel LEDs and buttons on page 8 Expansion board options Installing an expansion board The server ships with PCI Express slots PCI or PCI X expansion boards are supported with optional riser boards Hardware options installation 44 To install the component PPP gt 6 Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Remove the PCI riser board assembly on page 21 Remove the expansion slot cover from the PCI riser board assembly Z IMPORTANT If the expansion board ships with an extender bracket remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly 7 Install the expansion board into the slot until it seats firmly 8 Install the PCI riser board assembly on page 22 Z IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly E NOTE The same procedures apply for installing an expansion board in PCI expansion slot 1 9 10 11 12 13 C
96. re information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 92 Regulatory compliance notices In this section Regulatory compliance identification numbers sciciciscrniicaiisacerascncveentanietseataleatsadveceiasteivnettneuhtateuesexucele 93 Federal Communications Commission notices 93 Declaration of conformity for products marked with the FCC logo United States only 94 RD QN E AT B a a a 95 Cal etnias ean cae eae aaa 95 Cardan ties Pa Coast e diner 95 Enr pean Union regulador ONCE icitiascessssnasmusisuestumasiainsnseseaerianauyeinana urine 95 Disposal of waste equipment by users in private households in the European Union 96 o os Jo co MA NC smion A EEEE RA ENS 96 E E E E A EE ae E E A E E E A E EE T E E E 96 korsan Onmeda E E aN 97 laser comp hanee anoa a RE RE RE RER 97 Batery replacement ee cia ener 97 Tawan baleine neuronal oE Ina 98 Pawe Cee SIT a N 98 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of th
97. rentmacasramir recita asi sndh tran isa Uia ia Rania Nie IAA LAR NR A nda di add Anta 63 Multibay backplane cabling iccccsistsksinsassaccresaiveeheamedeoresgivashed end ha ada ada sakeeasiaanastel 64 Conk archon and Mies sena ni di Saca Danda ag 65 Contiguration oe ERRAR RE RAR RR RE CR NR dd ee E E pee 65 SIMI SATE e 1 ie dc ARA PROD PRP PR RPE PRI ERR RR RN RR bole EE aE 65 HP ROM Based Setup Utility sise 66 Array Configuration nb een nd a A 67 Option ROM Configuration for Are itnsroniennirsromienitnn niinnemtieteitifenret 68 HP Proliant Essentials Rapid Deployment Back 68 Re entering the server serial number and product ID 68 Management os eee et arr Re eae de NEE eee 69 Automatic Server Recovery 23 eee caceencncuddasanesuencedesndaseeeacdugee de dbadbeebteeescacndswberesdedeucncadeonedtencnes 69 ROMPag HRI En nn ai cn a RU na RUB D ne 69 System Online ROM flash component utility iii 69 Integrated Lights Out 2 technology assado een 69 Erase Util isnon R E E a ie denis nn EEA TE AT EEE E 70 Management Agents etes ENEE ENKARNA E TEA EAO A 70 HP Systems Insight MORTE e E E E 70 Redundant ROM SUpport naines nana dives nu anni RTS EEA EE ide nn Ea shite 70 USB supposes S S S E 71 Interne USB formei a 22 72 Didgnostic tools PRE mere een UR NENE RR oer OR RENDER RN RR DER SSD A E earn 72 Survey Utility iecciiastucosvescecns e MER Ne OR NAN Mes ta ein asset 72 Array Diagnostie line a A nano 72 PIP sgh DIGG HSN CS nd ne 73 Integra
98. rm an NMI event by temporarily shorting the NMI header with a jumper The NMI event enables a hung system to become responsive again HP Systems Insight Display and LEDs The display provides status for all internal LEDs and enables diagnosis with the access panel installed Component identification 12 To view the LEDs access the HP Systems Insight Display on page 18 ED ED PROC 2 DIMMS PROC 1 DIMMS Q OVER TEMP Ep A 2 A 1 For additional information about these LEDs see HP Systems Insight Display LEDs and internal health LED combinations on page 13 EY NOTE The HP Systems Insight Display LEDs represent the system board layout HP Systems Insight Display LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes HP Systems Insight Internal health LED Display LED and color color Processor failure socket X One or more of the following conditions may exist amber e Processor in socket X has failed e Processor X is required yet not installed in the socket e Processor X is unsupported Processor in
99. s Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SCSI hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version EY NOTE The server ships with the same version programmed on each side of the ROM Configuration and utilities 70 Safety and security benefits When you flash the system ROM ROMPag writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant
100. s on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 99 Specifications In this section Eniron elRoo ati se to RAND RRRNNN RO RN RERINDE PRN e DE PRP PORCO SNIS RS RE 100 Sewer SIS SING DR NPR NOR eR TR RN DES O UE OIER iG 100 Environmental specifications Temperate range 10 C to 35 C 50 F to 95 F A F Relative humidity noncondensing 8 Non operating 5 to 95 Maximum wet bulb temperature 28 C 82 4 F 1 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Weight maximum two 17 92 kg 39 50 Ib processors two power supplies six hard drives Weight minimum one 14 51 kg 32 00 lb processor one power supply no hard drives Te O O OOO 7 1A at 120 VAC 3 5A at 240 VAC Specif
101. server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPag utilities To upgrade the BIOS insert a ROMPag diskette into the diskette drive and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPag utilities For more information about the ROMPag utility refer to the HP website http www hp com servers manage System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows 2000 Windows Server 2003 and Linux operating systems Z IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos e Integrates with other software maintenance deployment and op
102. steners and lift the integrated array controller away from the system board s D SE SX Co X Vy K PAESE 7 Hardware options installation 49 Controller or an HP Smart Array Install the integrated array controller 1 Installing an integrated HP Smart Array E200i P400i Controller Turn the quarter turn fasteners clockwise 2 Remove the air baffle Remove and install the air baffle on page 20 SEX NES o x k SS Ve Ne D KR au ASI Wy KES Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Disconnect the hard drive backplane power cable Use this procedure to upgrade the standard memory module to an optional memory module with a battery Remove the existing cache module pack E Se G A r SK NES E SY WAAAY SR E CIS Upgrading an HP Smart Array E200i Controller cache module and battery pack 1 2 3 4 5 6 Hardware options installation 50 Install the optional cache module 7 Controller battery tray Remove fan module 1 and 2 Remove and install a fan module on page 22 Remove the HP Smart Array E200i f 4 CY WE EO OS WIR a s 8 9 BEEN Hardware options installation 51 10 Install the HP Smart Array E200i Controller battery pack onto the HP Smart Array E200i Controller battery tray j Install the HP Smart Array E200i Controller battery tray
103. steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 73 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Troubleshooting 78 Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server on page 18 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it
104. tall the air baffle on page 20 15 Install the access panel on page 20 16 Slide the server into the rack 17 Power up the server on page 18 Memory options This server contains eight DIMM slots You can expand server memory by installing PC2 5300 Registered DDR2 DIMMs The server supports up to 32 GB of memory using eight 4 GB DIMMs 4 DIMMs per processor Refer to DIMM slots for DIMM slot locations and bank assignments Hardware options installation 36 Memory configurations The memory subsystem for this server is divided into two branches Each memory branch is essentially a separate memory controller The DIMMs map to the two branches as indicated in the following table DIMM 5C DIMM 6C DIMM 4B DIMM 8D If the server contains more than 4 GB of memory consult the operating system documentation about accessing the full amount of installed memory Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate The server does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit mem
105. tandby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the external health LED is 7 Replace power supply that does not have a green LED on Check for loose power cord 1 Is external health LED red or amber 7 Reseat or replace power supply 8 7 Does Check for Replace power condition possible supply 2 a till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 85 POST problems flowchart Symptoms e Server does not complete POST BY NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device POST error messages and beep codes on page 91 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support KVM or ilO 2 documentation Loose connections on page 9 5 Symptom information on page 78 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms
106. tation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking pane
107. ted Management Lo trst O EEAE eta naan 73 Remote support and analysis tools iii esse 73 HP Instant Support Enterprise Edition ss 73 Web Based Enterprise Service sise 74 Contents 4 Open Services Event Manager 74 Keeping the system current SS eme ee een one 74 DIVERSO cias aos fa sat e e e A E a foctacet ace rT ao ODOR E e SOS UR al SuSe COS Eca ai abs 74 Resource PAGS 2 diinee Me add eira eia cdi oe pa dA o pa E do o 74 ProLiant Support Racks sesoses sidacnsaaogadertes2isedsaattdcerteadhcetaesad acettisndecssevdd gest tesnsetistudenefedeon sted 74 Operating system version support 74 System Online ROM flash component utility iii 75 Change control and proactive notification 2 ssnnsmnieristnreipeiteieentbnnsnnineenetietniitenness 75 Care POS nan ans ado A O ae aa 75 AT E T A OT AAT IIT O T ATA ATA ITI ET N EET A AE E 76 Troubleshooting Resourses seisoi re E di de EE ce EEEE 76 Prediagnostie steps Sn E A ase oe E oe 76 Important safety information sise 76 Symptom information iii 78 Prepare the server for diagnosis es a o GTS Gde is nada aque dia rei Dare da 79 LOT oo ECO O Jg ESPERE ERR RR RR RARO RR ERR O RAR RR RR RR DURE PRE UR EE 79 Seice GNIS sesis ida a bien ai a ernie eet one ae SO ee eee 79 Troubleshooting thowenGns acao dora iara Ta La ad DAR dani Gra 80 Start diagn sis fowecha rss e ua D ren D br 80 General diagnosis flowchart nn anne nas niet 81 Server power on problems flowchart sis 83 POST
108. the tool and for more information refer to the HP website http h18000 www 1 hp com support files index html Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 wwwl hp com solutions pcsolutions pen html Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Configuration and utilities 75 Troubleshooting In this section Tovbe hoaina WARING OSS RR RNDPNNRRERN TS 76 isso Eloi Ro jo oinaan N N RR OPEN ERES RDERENDDR So R RDI ARDER AN 76 Ena ls io dE DDR REDOR RUN E DN DR RODO RR vein 79 DA NR E a on D a lle Do does 79 Ve icles sic gt NO e Lie EE DORA ve ant Seer ree area RUE norm Sere Mer DER GERIR Steel err sere RR ERROR Tren rrr 80 POST error messages and beep Ca i siiciccccricssctariciasivnmidiniidaemuibnneoiateraitaaicenmmaniariealeen 91 Troubleshooting resources The HP Proliant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification error messa
109. tions installation 59 14 Slide the server into the rack 15 Power up the server on page 18 Using a PCI array controller and the HP Smart Array P400i Controller to support six hard drives 1 oy PrP Power down the server on page 18 Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle Remove and install the air baffle on page 20 Remove fan modules 1 and 2 Remove and install a fan module on page 22 Route and connect the data cables e Connect the PCI SAS or SATA array controller to the SAS hard drive backplane e Connect the HP Smart Array P400i Controller to the SAS hard drive backplane CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the access panel mounting pin bracket so as not to interfere with access panel installation A CAUTION When routing cables always be sure that the cables are not in a position where they can be g y p y pinched or crimped Install fan modules 1 and 2 Remove and install a fan module on page 22 Install the air baffle Remove and install the air baffle on page 20 Install the access panel on page 20 Slide the server into the rack Power up the server on page 18 Hardware options installation 60 Cabling In this section Rent endettement 61 ando fe o jo geo
110. to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server Setup 29 e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 30 Hardware options installation In this section Jc Da ns amies nan RIO PA PSA IR 31 PF sete GY a om a nan LAE a Geass 31 PLE
111. troller cabling CAUTION When routing cables use the cable trough between fan modules 1 and 2 Be sure the cables do not interfere with fan module installation Be sure to route the cables around the DIMM connectors so as not to interfere with DIMM installation IMPORTANT When using a PCI array controller be sure to remove the integrated array controller Battery pack cabling e HP Smart Array E200i Controller battery pack cabling Fi nm 1 Hi Fi Fi do 7a o Sd EZEN o Ye eI Cabling 63 e HP Smart Array P400i Controller battery pack cabling m 1 A fe Cabling 64 Configuration and utilities In this section SPO HUEY Ba caves ocr OR SPDP ERG PEDE RNO PORP ORI RUPIA aa 65 One ENT Re one meet T FIN RR 69 ENE S EEA One unanimement urine AT 72 Remolie suppan and analysis tonnes e RS tin era lues O dass 73 ne ne the Gs UY iene EE REP RE SUS SS VER 74 Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many Proliant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf
112. ubleshooting 76 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure i This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 14 06 17 92 kg WARNING To
113. ulations Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 73 23 EEC e EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Regulatory compliance notices 95 Disposal of waste equipment by users in private house
114. ut iLO 69 Integrated Management Log IML 73 internal health LED 13 internal USB functionality 72 J Japanese notice 96 K keyboard connector 9 Korean notices 97 L laser devices 97 LEDs 7 15 LEDs hard drive 15 LEDs Systems Insight Display 12 13 LEDs troubleshooting 76 M Management Agents 70 management tools 69 memory 36 37 memory Advanced ECC 36 37 memory configuration requirements 37 mouse connector 9 multibay blank removing 41 N NIC LEDs 8 9 10 NMI jumper 12 O Online ROM Flash Component Utility 69 70 75 operating systems 29 74 optimum environment 25 Option ROM Configuration for Arrays ORCA 68 options installation 27 31 ORCA Option ROM Configuration for Arrays 68 OS boot problems flowchart 87 P PCI array controllers cabling 61 PCI riser board assembly 21 22 PCI X riser board 45 POST error messages 91 POST problems flowchart 86 power cord 77 98 power distribution unit PDU 26 power LEDs system 8 9 10 Power On Standby button 8 18 29 power supplies 42 powering down 18 powering up 18 66 PPM failure LEDs 14 preparation procedures 79 problem diagnosis 76 processors 31 ProLiant Support Pack PSP 74 PSPs overview 74 R rack installation 24 27 28 rack resources 25 rack stability 77 rack warnings 27 77 RBSU ROM Based Setup Utility 66 rear panel buttons 9 10 rear panel components 9 rear panel LEDs 10 redundant power supply configurati
115. wn the server on page 18 Disconnect all peripheral cables and power cords Loosen the front panel thumbscrews Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack Operations 19 WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 5 After performing the installation or maintenance procedure slide the server into the rack a Slide the server fully into the rack b Secure the server by tightening the thumbscrews 6 Connect the peripheral cables and power cords Remove the access panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server if the standard cable management solution is installed Power down the server on page 18 EY NOTE If the optional cable management arm is installed you can extend the server and perform hot plug installation or maintenance procedures
116. ystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy 3 j Troubleshoot Diagnostics run problem found without errors by Diagnostics Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Does Troubleshoot Break server down to minimum configuration condition still possible corrupted system disk or OS exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 70 e Server boots but the internal health LED external health LED or component health LED is red or amber EY NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 89 Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Management agents on page 70 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation

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