International Services On Account User Guide Contents
Contents
1. Step 1 getting ready Step 2 addressing Step 3 preparing your mail Step 4 the paperwork Step 5 despatch 13 19 International Services on Account International Services on Account is made up of five separate services gt International Standard gt International Economy gt International Tracked amp Signed gt International Tracked gt International Signed Where we use the phrase International Tracking and Signature Services in this User Guide we are referring to all of the last three services listed above and where we use the phrase International Services on Account we are referring to all five What 15 International Standard on Account International Standard on Account previously known as Business Airmail is a reliable cost effective way to send letters and parcels worldwide using a franking machine or account It is offered to international business customers at a discounted rate from our stamped retail rates What is International Economy on Account International Economy on Account previously known as Surface Mail is ideal for sending heavier items where speed is not a priority What is International Tracked amp Signed on Account International Tracked amp Signed on Account is a fully tracked service from posting to delivery overseas which requires a signature on delivery Online delivery confirmation is provided It is offered to international business customers a2. Par Avion These can be printed stamped or stickered onto your items Stickers can be obtained from www royalmail com mailsupplies along with all the other items mentioned in this section gt For mail posted on Account bundle letters and printed papers by their format and price zone Parcels can be posted loose into mailbags If you have more than a bag of mail per pricing zone then please use separate a mail bag for each zone gt For Franked Mail put International Standard and International Economy items into a separate white franked mail pouch gt DO NOT mix inland and international mail in the same bag or pouch gt DO keep any International Tracking and Signature Services separate from other International Standard and International Economy mail gt Attach an International Standard STL bag label P6138C to International Standard bags and trays and a P6139C International Economy label to any International Economy mail If using our mail bags they need to be secured with a standard black bag tie LN2 All Economy mail must be posted in mailbags A mail bag including all its contents must not weigh more than 11kg Bags which are heavier than this will increase the risk of our staff suffering injury Step by step guide 3 Posting gt When posting International Tracked amp Signed items apply the barcoded label P6696 to each item Place the items in a priority service pouch SS950 and secure with a bl
3. Gerard Carey 45 O Connell Street DUBLIN 1 REPUBLIC OF IRELAND Sig Giovanni Masci via Garibaldi 27 47037 RIMINI RN ITALY M Jaques MULLER 71 Route de Longway 4750 PETANGE LUXEMBOURG Mr J van Dieten Morsstr 111 2312 BK LEIDEN THE NETHERLANDS Herr Hans Hansen Svingen 22 9230 BEKKEHAUG NORWAY Senhor Carlos Manuel Pereira Av das AAugsa Livres Monte Trigo 1220 PORTEL PORTUGAL Rosalina Silva R Conde Redondo 80 1192 LISBOA CODEX PORTUGAL Sra Ana Jimenez Mimbreras 4 03201 ELCHE Alicante SPAIN Fru Inger Lilja Vasavagen 3 4tr 582 20 LINKOPING SWEDEN M Andre Perret Schanzenstrasse 3030 BERNE SWITZERLAND Mail to France When addressing mail to France write the surname in CAPITAL letters Mail to Germany Due to Germanys strict conditions for accepting mail when addressing your items you must gt Use the five digit postcode gt Put the postcode before the town name gt Put the house number after the street name If the above is not carried out your mail may be returned with no attempt at delivery Mail to the Republic of Ireland Only Dublin has postcodes Addressing your items properly Mail to the Rest of World Mr J Brownhall 264 High Street ALLAMBIE NSW 2100 AUSTRALIA Sr Ronaldo Ganclaves Av Paulista 952 Apto 16 B VISTA 01311 300 Sao Paulo SP BRAZIL Dr Tzantcho Gantchev Dimo Hadjikimov 6 1606 SOFIA BULGARIA M Jen Durand 150 Rue Nep
4. Signed _ Although correct at the date this booklet went to print from time to time services X X may be added to changed or withdrawn Up to date information is available at www royalmail com internationalbusinesstrackedandsigned Royal Mail the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd Royal Mail Group Ltd 2014 All rights reserved we XX XX XX XX 5 MN XX NR XX 5 N Xx 5 xX XX 5 XX XX xX ES SS SS SS SS US SA 55 NN 5 eW LAL MMM SIA Ayuno Aq 5 2 195 JO 351 ayep 0 dN 3sou ayy 104 Ajuo sasodund 5 10 5 deW age rene A pualno UO paUBIS Y PIADEAL 61504 ON O Y UO paUBIS Y P9A9BAL juno99y paubis juno99y paubis paun O jeuoleulajul O dew 27 xIpuaddy
5. can view all the details and request an account at www royalmail com businessaccount Please read the terms and conditions Please note you need to spend at least 5 000 per year across all Royal Mail account services to qualify for a Business Account For large international mailers we have a range of International Business services which require a minimum annual spend of 5 000 across this portfolio You may also use the International Business Tracking and Signature services if you post a minimum of 1 000 items per annum which can be combined with domestic tracked volumes Franking machine If you already have a franking machine then you can use it to access the International Services on Account prices provided that your machine holds sufficient credit If you dont have a franking machine then you can buy or lease one from any approved manufacturer More information is available at www royalmail com franking or give us a call on 08457 950 950 local rate International Services on Account Step by step guide 1 How quickly will my items be delivered Everything you need to know from addressing to despatching your International Services on Account items Our delivery aims for International Services on Account are Europe 3 5 working days Step 1 getting ready Rest of World 5 7 working days Check what you re sending Our International Services on Account can be used to send any item provided it All deliver
6. gt 2 J 4 x N x x xx Tracked N SN NS Xx NS NS Xx Xx KR KR KR x xx uy ry 54 5 X KR Xx N NS XX NHN x N x xx 5 55 Tracked amp Signed gt 2 J 4 N YN x x gt SNS x X Tracked 55770000000 O O A SS A SS O uy ry 2 54 5 EI 5 O 5 Tracked 2 N y 2 5 gt 2 J 4 x NS KR KR N Tracked NH N KR KR x xx 9 fy ay 2 54 5 Appendix B service Appendix B service availability by country availability by country Country Tracked amp Signed Tracked
7. to send will be created automatically To find out more about DMO visit www royalmail com dmo Option 2 OBA Online Business Account and a Despatch Receipt OBA 15 a customer ordering facility available to all our Account customers OBA allows you to create sales orders electronically and holds your mailing history SO you can retrieve reports and export information to perform further analysis To use OBA you will need to know the relevant product codes Please see Appendix A on page 27 for the list of codes Benefits of OBA include gt Streamlined ordering and online payment gt Easy yet secure access to your records gt Fast and easy account management all in one place For further information visit www royalmail com oba When using OBA to complete your paperwork you must complete a Despatch Receipt form P6565 which details the individual items posted by service and their corresponding barcode The upper copy is then placed in the priority service pouch or mail bag You then submit a sales order using OBA detailing the quantity and average weight by item format and by zone for each of the separate Tracking and Signature services If you have any questions about completing your paperwork or would like to understand which option is best for you contact us on 08457 950 950 Step by step guide 4 Work out the costs using the Business Price Guide To calculate the cost of your mailing please refer to the Internationa
8. ce with a signature is a reliable cost effective way to send letters and parcels worldwide using taken at the time of delivery Online delivery confirmation is also available It is available to a franking machine or Account selected destinations only It saves you money It s tracked International Standard on Account is offered to international business You ll be able to see where your parcel is every step of the way from arrival in the local UK customers at a discounted rate from our stamped retail rates Mail Centre despatch from the UK arrival overseas and final delivery to the end customer or delivery attempt if the customer is not at home To track the progress of an item sent using It s easy this service visit www royalmail com trackdetails International Standard on Account offers an easier ordering process via Online Business Account and Despatch Manager Online DMO Alternatively It s a signed service you can use a franking machine to access this service On delivery the item is only handed over once it has been signed for although please note that we do not currently provide a copy of the signature as part of this service It offers compensation It offers standard compensation of up to 20 For countries where the item is delivered by GLS General Logistics Systems part of the Royal Mail Group the name of the signatory is available on their website visit www gls group eu Return of undelivered ite
9. dering process via Online Business Account OBA and Despatch Manager Online DMO Alternatively 5 Where using OBA complete the sales order and hand over to the driver together with you can use a franking machine to access this service your mall It saves you money In the event that the OBA sales order is not available a Customer Collections Receipt CCR must International Tracked on Account is offered at a discounted rate compared to be completed and given to the driver and OBA emergency posting process followed available at retail prices www royalmail com oba emergency posting In the event you hand over your mail to the Post Office directly repeat steps 1 3 above but It offers compensation do not seal the bag It offers standard compensation up to 50 and an option to buy extra compensation up to 250 Despatch Manager Online DMO checklist 1 The DMO system will produce an item barcode label with all the information needed Return of undelivered items barcode PPI return address and relevant international mailing indicators If your item cannot be delivered it will be returned free of charge tracked right back to your local delivery office providing you include a return address on 2 Print off and complete a collections manifest along with a confirmed sales order your item 3 Place the signed collections manifest in the priority service pouch or mail bag and hand over to the driver 4 Seal either t
10. eau App 5 OTTAWA ON K1P 2P6 CANADA Ana Car 25 41 000 ZAGREB CROATIA M Miroslav Ondevejkal Fibichova 92 125 02 PRAGUE 3 CZECH REPUBLIC M Horvath LASZLO Budapest Kossuth u 1059 HUNGARY Mr G Kaul 27 Rue Yafo 91999 JERUSALEM ISRAEL Mr Yushi Morimoto 504 Kasumigaseki 1 chome Chiyoda ku TOKYO 100 JAPAN Mr Hong Kil Dong 100 Sejongno Jongno gu SEOUL 110 050 REPUBLIC OF KOREA Mr Joaquim Cepeda San Antonio Abad 120 Piso 4 06820 CIUDAD DE MEXICO MEXICO Mr B Parker 64 Waterloo Quay WELLINGTON 1 NEW ZEALAND Mr Jan Kalinkowski ul Cicha 5 62 806 KALISZ POLAND Mr Gheorghe Petraru Bd Golescu 38 77113 BUCHAREST ROMANIA Ivanova 1 5 Oulitsa Gagagin 7 103375 MOSCOW RUSSIAN FEDERATION Mr Stevan Raukovic Palmoticeva 2 11001 BELGRADE SERBIA Items for the former Yugoslavia should be addressed to the Republic concerned Mr Tan Kay Hui 532 Chai Chee Road SINGAPORE 1646 SINGAPORE M Jan Kemr Olsanka 18 820 01 BRATISLAVA 1 SLOVAK REPUBLIC Mr Sudhorn Yoothong 13 54 26 Chaeng Waltana Road Bang Kehn BANGKOK 10002 THAILAND Mr Mazhar Alkan Iskele Caddesi 35 06101 ANKARA TURKEY Mrs L Projivalsky 252001 KIEV Prospect F Skaryna UKRAINE Mr Joe Engle 1612 Dexter Street FORT WAYNE IN 46805 UNITED STATES OF AMERICA Mr Bill Harrison 347 LEnfant Plaza SW WASHINGTON DC 20260 6500 UNITED STATES OF AMERICA Appendix A product codes S
11. els is 2kg However you can send books and pamphlets i e any papers bound together up to 5kg under our Printed Papers service Items between 2kg and 5kg in weight which contain books or pamphlets must be marked Printed Papers in the top left hand comer on the front of the item You must not include personal correspondence with these items Weight exceptions to the information above gt Ireland only books be above 2kg up to the limit of 5kg gt Cambodia no items above 2kg gt Canada no items above 2kg Items that exceed these weight limits may be sent by Parcelforce Worldwide which 15 a separate service not covered by this agreement Parcelforce Worldwide can be contacted via their enquiry centre on 0800 22 44 66 or at www parcelforce com for more information Step by step guide 2 Step 2 addressing How to address your International Services on Account items Please address your items as clearly as possible Pages 25 and 26 show sample addresses for many countries There are a few basic rules to follow to help us get your items to their destination safely gt All items must have a valid country on the last line of the address This must be in English and not abbreviated although USA is acceptable There must be nothing else on the last line of the address apart from the country name gt The country should be in capital letters gt Many countries operate a postcode system valid po
12. ervice product code International Standard on Account previously Business Airmail OLA International Economy on Account Previously Surface Mail OLS International Tracked amp Signed on Account OTC International Tracked amp Signed on Account with extra compensation OTD International Tracked on Account previously Airsure OTA International Tracked on Account previously Airsure with extra compensation OTB International Signed on Account previously International Signed For OSA International Signed on Account previously International Signed For with extra compensation OSB Although correct at the date this booklet went to print from time to time services may be added to changed or withdrawn Up to date information is available at www royalmail com internationalbusiness Royal Mail the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd Royal Mail Group Ltd 2014 All rights reserved For Appendix C make the following alterations Intl Business Signed becomes International Signed on Account Intl biz Tracked becomes International Tracked on Account Intl biz tracked amp Signed becomes International Tracked amp Signed on Account NS YN XX KR NH XxX N Xx x xx lt 5 gt SS 67 59 665 Al 20680 360 0 A SS ae SS Sl PO Tracked amp Signed
13. h or mail bag and hand over to the driver 4 Seal either the priority services pouch using blue tamper proof seal SS956 or tie the mail bag with a black bag tie LN2 with the bag label P6668C fully completed and affixed Each of the five services Help tips and FAQs explained further What compensation can claim for tracking and signature services Checklist for manual postings Compensation can only be claimed in the event of loss or damage and is capped at 50 1 Apply an International Signed barcode label P4723 to each item unless additional compensation has been purchased Additional compensation is available up to 250 You must also apply a CN22 CN23 customs declaration if appropriate to items which are addressed to destinations outside the EU The maximum compensation payable when additional compensation has been purchased for items containing coins banknotes or currency notes securities or instruments payable to bearer e g cheques bankers drafts travellers cheques is limited or mail bag to 100 per item 3 Complete the despatch receipt P6565 to be signed by the driver and place the upper copy in the priority service pouch 55950 or mail bag You must make sure that the despatch receipt matches the items in the priority service pouch 2 Place all your International Signed items in either a priority service pouch Additional compensation is not available for electronic devices such as mobile tele
14. he priority services pouch using blue tamper proof seal SS956 or tie the mail bag with a black bag tie LN2 with the bag label P6668C fully completed and affixed Each of the five services Each of the five services explained further explained further EC aN PORO 2 International Signed on Account 1 Apply Tracked barcode labels P6522 to each item as well as CN22 or CN23 International Signed on Account is a priority service available to all countries customs declaration if appropriate for non EU items which are not covered by our International Tracked amp Signed on Account 2 Place all your Tracked items in either a priority service pouch or mail bag service Items are tracked until they leave the UK and on delivery the item is o not handed over until it is signed for 3 Complete Despatch Receipt P6565 and place an upper copy in the priority service pouch SS950 or mail bag Ensure that the despatch receipt matches lts a signed service the items in the bag pouch On delivery the item is only handed over once it has been signed for although The collection driver signs the customer copy as a proof of posting please note that we do not currently provide a copy of the signature as part of this service 4 Seal either the priority service pouch using blue tamper proof seal 55956 or tie the mail bag with a black bag tie LN2 and bag label 6668 fully It s easy completed and affixed Internat
15. ional Signed on Account offers an easier ordering process via Online Business Account OBA and Despatch Manager Online Alternatively you can use a franking machine to access this service 5 Where using OBA complete the OBA sales order and hand over to the driver together with your mail In the event that the OBA sales order is not available a Customer Collections It saves you money Receipt CCR must be completed and given to the driver and OBA emergency International Signed on Account is offered at a discounted rate compared to posting process followed available at www royalmail com oba emergency posting retail prices In the event you hand over your mail to the Post Office directly repeat the steps It offers compensation 1 3 above but do not seal the bag It offers standard compensation up to 50 and an option to buy extra Despatch Manager Online DMO checklist compensation up to 250 1 The DMO system will produce a barcode label with all the information needed Return of undelivered items barcode PPI return address and relevant international mailing indicators If your item cannot be delivered it will be returned free of charge tracked from 2 Print off and complete a collections manifest along with a confirmed arrival back in the UK right back to your local delivery office providing you sales order include a return address on your item 3 Place the signed collections manifest in the priority service pouc
16. l Services on Account Rate Card This can be downloaded from the Business Price Guide at www royalmail com internationalbusiness For details of the International Services on Account product codes refer to Appendix A on page 27 Step by step guide 5 Step 5 collection If you already have a regular daily collection from Royal Mail then International Services on Account can be posted at the same time book a collection please call 08457 950 950 Please give two days notice there may be a fee for this service Alternatively you can take your mail into a Post Office or to a Royal Mail office Franked mail apart from tracked and signature services can also be posted into special business posting boxes located in some areas Order more supplies Once youve completed your mailing you may need to reorder your stocks of bags bag ties seals labels and customs forms ready for your next mailing These are all available free of charge Please contact your Royal Mail Sales Centre on 08457 950 950 for more supplies or go online at www royalmail com mailsupplies Please allow 72 hours for the delivery of stock Each of the five services Each of the five services explained further explained further International Standard on Account International Tracked amp Signed on Account International Standard on Account previously known as Business Airmail International Tracked Signed on Account is a priority fully tracked servi
17. ms o In order to see the signature insert the barcode number of your item in the Track and Trace box If your item cannot be delivered it will be returned free of charge providing you include a return address on your item It s easy e International Tracked amp Signed on Account offers an easier ordering process via Online Business International Econ omy on Acco unt Account OBA and Despatch Manager Online DMO Alternatively you can use a franking International Economy on Account previously known as Surface Mail is ideal machine to access this service for sending heavier items where speed is not a priority t saves you money It s easy International Tracked Signed on Account is offered at a discounted rate compared International Economy on Account offers an easier ordering process via online to retail prices Business Account OBA and Despatch Manager Online DMO Alternatively you can use a franking machine to access this service It offers compensation It offers standard compensation up to 50 and an option to buy extra compensation It offers compensation to 20 It offers standard compensation of up to 20 Return of undelivered items Return of undelivered o If your item cannot be delivered it will be returned free of charge tracked right back to your If your item cannot be delivered it will be returned free of charge providing local delivery office providing you include a return address on your i
18. ndicators 2 Print off and complete a collections manifest along with a confirmed sales order 3 Place the signed collections manifest in the priority service pouch or mail bag and hand over to the driver 4 Seal either the priority services pouch using blue tamper proof seal SS956 or tie the mail bag with a black bag tie LN2 with the bag label P6668C fully completed and affixed Help tips and FAQs Valuables i precious metal that has been manufactured in such a way as to add value to it including coins used for ornament ii diamonds and precious stones iii watches the cases of which are made wholly or mainly of precious metal iv articles similar to any of those referred to in i iii above with an intrmsic value v coins and bank notes of any currency that are legal tender at the time of posting vi postal orders cheques and dividend warrants uncrossed and payable to bearer vii unused postage and revenue stamps and National Insurance stamps viii Exchequer bills bills of exchange promissory notes and credit notes Bonds bond coupons and any other investment certificates and coupons vouchers tokens cards stamps and other documents that can be exchanged in whole or in part for money goods or services Important Please check individual country entries to ensure that the particular destination will accept Valuables or any other valuable items you are sending and to check
19. phones smartphones tablets notebooks personal digital assistants or Blackberrys Therefore the maximum compensation payable for loss or damage to one of these electronic or mail bag devices is 50 4 Seal either the priority service pouch using blue tamper proof seal SS956 or tie the mail bag with a black bag tie LN2 and bag label P6668C fully completed and affixed Claims for loss and damage should be made by completing the relevant International Claim Form and providing all the required evidence A copy of the form can be found at www royalmail com business help and support how to make an Account mail claim 5 Where using OBA complete the OBA sales order and hand over to the driver Can send valuables ie money and jewellery using the together with your mail International Services on Account In the event that the OBA sales order is not available a Customer Collections Receipt Yes Valuables must be sent using one of our tracking and signature services on Account CCR must be completed and given to the driver and OBA emergency posting process followed available at www royalmail com oba emergency posting In the event you hand over your mail to the Post Office directly repeat the steps 1 3 above but do not seal the bag Despatch Manager Online DMO checklist 1 The DMO system will produce an item barcode label with all the information needed barcode PPI return address and relevant international mailing i
20. r a PPI or Franked Impression If you are using a Royal Mail Business Account you must print or stamp a Printed Postage Impression onto the envelope or label This must be a 1 for first class so if you have pre printed envelopes you can use these both for International Standard and for first class business mail For more information about PPIs see www royalmail com ppi If you are using a franking machine you must select the correct service and run your letters or labels through the machine The services will be described as International Standard International Tracked amp Signed International Tracked International Signed and International Economy Step by step guide 3 You can choose not to include the Delivered by Royal Mail mark within the PPI but you must have the delivery speed indicator Full details on PPls are available at www royalmail com ppi AIR MAIL indicator All items must display an AIR MAIL indicator or display the words Par Avion This should be positioned as close as possible to the top left hand corner on the front of the item Failure to include an AIR MAIL indicator may result in your items being delayed AIR MAIL indicator images are available at www royalmail com internationalbusiness Please note that Royal Mail barcode labels include an AIR MAIL indicator and do not need an additional AIR MAIL indicator Tracking labels Each of the International Services on Account has their own ba
21. rcode label which you will need to apply to each item For further details please see the service specific sections of this User Guide gt page 17 for International Tracked amp Signed on Account gt page 19 for International Tracked on Account gt page 21 for International Signed on Account To automate the label production and manifest creation a manifest is list of barcodes and service details we recommend using Despatch Manager Online DMO as this can save time and streamline the mailing operation by gt Producing barcoded address labels complete with PPI AIR MAIL Indicator and return address gt Eliminating the need to complete lots of paperwork gt Providing a searchable record of despatches gt Issuing automatic software updates gt Providing an automated link to Royal Mail s electronic billing system If you are interested in this software please contact us 08457 950 950 or visit www royalmail com dmo Step by step guide 3 Customs labels and declaration forms Do need a customs label If you are sending an item to a destination outside the EU it will need a customs label if it 15 either gt item of commercial value or gt item containing goods or gifts For printed materials it is advisable to add customs declaration For items up to and including a value of 270 attach a signed completed CN22 form as shown below to the front of the item For items with a value over 270
22. stcode must be included in the address for these countries gt There should be a clear zone of 5mm around the address with no other information contained within the clear zone If a window envelope 15 used the address should be 5mm clear all round from the edge of the window gt ltis acceptable for items to be polywrapped For up to date information on acceptable address formats visit www upu int Apart from the addressee no other overseas address should appear on the item Return address If you would like your undeliverable items returned please put your UK return address on each item and ensure there is a company identifier e g company name or logo We will return any undelivered items free of charge return address to any other country is not permitted according to UPU Universal Postal Union regulations We recommend you apply a UK return address to the outside of every item however you must include a UK return address if you send over 1 500 items in a posting to a single country or over 5 000 items over a two week period to a single country Your items may experience delays if you fail to apply a UK return address Step by step guide 3 Step 3 preparing your mail Bagging your mail gt Divide your mail between International Standard International Tracking and Signature Services and International Economy if necessary gt Check that each item apart from International Economy carries the words AIR MAIL
23. t a discounted rate from our stamped retail rates What is International Tracked on Account International Tracked on Account previously known as is a fully tracked service from posting to delivery overseas A signature on delivery is not obtained but electronic delivery confirmation is provided It is available to international business customers at a discounted rate from stamped retail rates International Services on Account What is International Signed on Account International Signed on Account previously known as International Signed For is a signed for service where a signature is taken when the item is delivered overseas All items are tracked until they leave the UK It is available to international business customers at a discounted rate from our stamped retail rates Getting started First things first you should check that your business is able to use either a franking machine or an Online Business Account Business account If you already have a Business Account with Royal Mail you can use this to buy International Services on Account To do that simply log on to your account pages at www royalmail com businessaccount and check that you can see the service codes for our International Services on Account these are listed on page 27 of this document If you can see them then your account is set up for Our international services If you dont have a Business Account with Royal Mail then you
24. t cover prohibited materials Bulgaria EU Montenegro and restricted materials ro a ne Dangerous items and substances Cyprus EU Portugal inc Azores and Madeira EU You must not send dangerous items and substances by any Royal Mail Czech Republic EU Romania EU international service Dangerous substances include explosive fireworks Denmark inc Faroe Islands Greenland EU Russian Federation gases flammable liquids toxic substances corrosive chemicals etc Estonia EU Serbia Please note aerosols cannot be carried by the postal network Classifications Finland EU Slovak Republic EU of dangerous items and substances may change so please check with your local France inc Monaco EU Slovenia EU Royal Mail Sales Centre on 08457 950 950 or visit our website at Georgia Spain inc Balearic Islands EU www royalmail com prohibitions cb International weight and size limits Greece EU Tajikistan Our International Services on Account are available for sending your Letters Hungary EU The Netherlands EU Large Letters Parcels and Printed Papers Iceland Turkey Ireland Rep of EU Turkmenistan Italy inc San Marino and Vatican City EU Ukraine Kazakhstan Uzbekistan Kosovo Step by step guide 1 Items must be within certain size and weight limits These are as follows What are Letters A Letter for the purposes of our International Services on Account Is considered as an
25. tem Each of the five services Each of the five services explained further explained further Checklist for Manual Postings International Tracked on Account 1 Apply an International Tracked amp Signed on Account barcode label P6696 to each item International Tracked on Account is a priority fully tracked service It is available You must also apply a CN22 CN23 customs declaration if appropriate to items which are to selected destinations only addressed to destinations outside the EU It s tracked You ll be able to see where your package is every step of the way from arrival in the local UK Mail Centre dispatch from the UK arrival overseas and final 2 Place all your International Tracked amp Signed on Account items in either a priority service pouch or mail bag 3 Complete the despatch receipt P6565 to be signed by the driver and place the upper copy delivery to the end customer or delivery attempt if the customer is not at in the priority service pouch SS950 or mail bag You must ensure that the despatch receipt home To track the progress of an item visit www royalmail com trackdetails matches the items in the priority service pouch or mail bag o It s easy 4 Seal either the priority service pouch using blue tamper proof seal SS956 or tie the mail bag with a black bag tie LN2 and bag label P6668C fully completed and affixed International Tracked on Account offers an easier or
26. ue tamper proof seal 55956 or use a grey bag with a black bag tie stock item LN2 Business Account users should complete a Despatch Receipt P6565 and place it in the bag or tray gt f you are posting International Tracked items remember that the service operates to about 39 international destinations only Apply the barcoded label P6522 to each item Place the items in a priority service pouch SS950 and secure with a blue tamper proof seal 55956 or use a grey bag with black bag tie stock item LN2 Business Account users should complete a Despatch Receipt P6565 and place it in the bag or tray gt When posting International Signed items apply the barcoded label P4723 to each item Place the items in a priority service pouch SS950 and secure with a blue tamper proof seal 55956 or use a grey bag with a black bag tie stock item LN2 Business Account users should complete a Despatch Receipt P6565 and place it in the bag or tray For all tracking and signature services Franking customers should use Despatch Receipt P6565 If you hand your mail over a Post Office counter do not seal the bag pouch but have the same documentation ready gt Despatch Manager Online is a system which helps with posting larger volumes of tracked and signature services Call 08457 950 950 for details PPIs and AIR MAIL indicators Printed Postage Impression PPI All items sent under the International Services on Account must bea
27. use a CN23 form in a plastic wallet stock item code SP 301 and attach a commercial invoice Both 22 and CN23 forms will need to be signed to certify that the item does not contain any dangerous articles prohibited by postal regulations you are responsible for checking this Customs declaration forms can be ordered by contacting Royal Mail Sales Centre on 08457 950 950 or you can download templates from our website at www royalmail com customs Example CN 22 For use with Example CN 23 For use with items up to a value of 2270 items over a value of 2270 CUSTOMS DECLARATION 22 om the back and address the particulars ents pidan are bloc oracle or articles profited by lepistation or by postal or customs regulations Daie and Who pays customs duty Customs charges are the responsibility of the recipient For current rates and categories please contact the Department for Business Innovation amp Skills on 0207 215 5000 and ask to speak to the relevant country desk Step by step guide 4 Step 4 the paperwork Once you have sorted and labelled your items ready for bagging there are two options to complete the paperwork needed Option 1 DMO Despatch Manager Online The easiest way of producing the barcoded labels and completing the paperwork 15 to use DMO Simply complete the end of day procedure Your mailing paperwork for the items you wish
28. whether there are any other specific requirements for sending Valuables or valuable items to that particular country Please visit www royalmail com personal international delivery country guides Do you guarantee delivery Unfortunately not None of the International Services on Account is a guaranteed service with respect to tracking or delivery Parcelforce Worldwide which has separate services not covered by this User Guide offers guaranteed delivery services They can be contacted via their enquiry centre on 0800 22 44 66 or at www parcelforce com Extra help for you For further information please visit www royalmail com internationalbusiness Addressing your items properly Here are examples of how you should address your mail depending on where you are sending it to Western Europe Herr Franz Huber Beethovenstrasse 12 1010 WIEN AUSTRIA M Emile Dubois Rue du Diamant 215 4800 VERVIERS BELGIUM Mr Thor Nielsen Tietgensgade 137 8800 VIBORG DENMARK Mr Torben Raldorf PO Box 100 COPENHAGEN 1004 VIBORG DENMARK Mr Asko Teirila PO Box 511 39140 AKDENMAA FINLAND M Robert MARIN Rue de l Eglise Dunes 82340 AUVILLAR FRANCE Mme Marie PAGE 23 Rue de Grenell 75700 PARIS CEDEX FRANCE Mrs F Meier Weberstr 2 53113 BONN 1 GERMANY Mr P Kunde Langestr 12 04103 LEIPZIG GERMANY Mr George Latsis Alkamenou 37 117 80 ATHENS GREECE Mr Jon Jonsson Einimel 80 107 REYKJAVIK ICELAND Mr
29. y aim figures are in working days except where weeks are stated falls within the guidelines set out in this User Guide and exclude day of posting and Bank Holidays To identify which countries we classify as Europe please see the table below Prohibited and restricted items Those marked EU are in the European Union and incur VAT on our International To comply with national and international regulations governing the carriage Tracked on Account service Any countries not mentioned below are classed as of mall and ensure that mail in transport does not present a danger to the Rest of World For details go to www royalmail com international zones general public we restrict or prohibit certain items from our network Full details of Royal Mail s prohibitions and restrictions can be found at Albania Kyrgyzstan www royalmail com dangerousgoodsbusiness Andorra Latvia EU Armenia Liechtenstein In addition individual countries have their own specific prohibitions and Austria EU Lithuania EU restrictions What is prohibited or restricted varies from country to country and Azerbaijan Luxembourg EU can sometimes include apparently ordinary things If you are unsure about Belarus Macedonia anything please contact your local Royal Mail Sales Centre on 08457 950 950 Belgium EU Malta EU visit our website at www royalmail com countriesAtoZ or refer to the provisions Bosnia Herzegovina Moldova of the Royal Mail General Terms 4 Conditions tha
30. ything that 15 gt Over the size of 140mm x 9mm gt Under the size of 240mm x 165mm gt No more than 5mm thick gt Less than 100g in weight What are Large Letters A Large Letter for the purposes of our International Services on Account is considered anything that Is gt Larger or heavier than a letter gt Under the size of 353mm X 250mm gt No more than 25mm thick gt Less than 50g in weight Note that Large Letters for International services on Account have different size and weight dimensions to those of International Business services What are Parcels A Parcel for the purposes of our International Services on Account is anything that 15 gt Larger or heavier than a Large Letter gt The length plus the width plus the height must not exceed 900mm and no single dimension may exceed 600mm gt For tubular or rolled packages the length plus twice the diameter must not exceed 1040mm but must be at least 170mm the greatest single dimension must not exceed 900mm but must be at least 100mm gt No parcel can be heavier than 2kg Note that where the term Letter Large Letter or Parcel is used in this User Guide the meaning above applies and not the meaning of Letter Large Letter or Parcel set out in the Royal Mail General Terms and Conditions Step by step guide 1 Individual item weights The maximum weight for Letters is 100g Large Letters 750g and for Parc
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