User Guide CEM iOSv2 - March 2015
Contents
1. Please follow the below instructions MobilePAY Shuttle 1 Turn on the Smart Phone or Tablet and navigate to Settings gt Bluetooth Turn Blue tooth on Turn on the MobilePAY Shuttle 2 Press and hold the green button until the Bluetooth icon is flashing to enter Blue tooth mode The MobilePAY Shuttle should appear on the Bluetooth list on the Smart Phone or Tablet Select the correct MobilePAY Shuttle by checking the serial numbers 3 The pairing code should appear on the MobilePAY Shuttle screen press the green tick if it matches that on the Smart Phone or Tablet The Smart Phone or Tablet should now show the PIN pad as being Connected Should the pairing fail use the Forget this Device option on the Smart Phone or Tablet Repeat steps 1 to 3 5 Bluetooth Pairing 5i Setup Loading Application The Handepay application MobilePAY is the payment application hosted on your Smart Phone or Tablet that allows you to process payments to WorldPay via the secure encrypted MobilePAY Shuttle To download the Handepay MobilePAY app follow these instructions N B The images below are those which would appear when using an Apple device 1 Launch the App store on your Smart Phone or Tablet and search for Handepay MobilePAY Jepoy 2 Click on FREE and then INSTALL APP to download the MobilePAY App to your Smart Phone or Tablet Sale 3 Once downloaded select OPEN which will then open the app Click on the settings ico2. Transaction Key that you received when your registration was confirmed It is important that these are entered exactly Go back to settings and main menu You may be required to perform an update configuration Click on Configuration Update from the main menu if it appears then click on Sale This will then update amp reboot Wait until the reboot has completely finished You are now ready to start taking transactions When you need to enter the app again this icon should be available from the main screen Live Mode Set application in live or test mode Force Full Configuration Update Force Full Configurati OFF Set next configuration update to be a full update PIN pad PIN pad PosMate 20008873 gt Select PIN pad to use for transactions Identity Live Identity Configuration gt Test Identity Configuration gt Live Identity Configuration Terminal ID Transaction Key Live settings Setup Configuring Application 6 Using Handepay MobilePAY Accepting your first card payment You should now have completed the setup of MobilePAY and be ready to take your first card transaction 1 Open the MobilePAY app 2 You should now see the main menu of MobilePAY d 3 Before attempting to process a transaction make sure your PIN pad is switched on and is on the home screen To Sale get to the home screen press the red button on the device 4 Select Sale Launch WebMI
3. handepay co uk not being available please access our back up virtual terminal via webmis2 handepay co uk Main WebMIS Handepay features include e Reporting Online transaction capabilities Refunds e Voids e Receipting e Optional CNP processing A full guide is available to download from the help option once you have logged in WebMIS Handepay Reporting Tool 17 Troubleshooting Troubleshooting suggestions MobilePAY Shuttle does not turn on e Check MobilePAY Shuttle charger red light should come on when charging e If not try plugging MobilePAY Shuttle into a computer s USB port Bluetooth icon does not come on e Try resetting the Bluetooth connection see page 5 e Remove Bluetooth connection on Smart Phone or Tablet amp re connect see page 5 MobilePAY Shuttle display shows an open padlock e Tamper system in the MobilePAY Shuttle has been tripped Contact Handepay Transactions always decline e This will happen if there is insufficient mobile coverage Check network signal is present on your Smart Phone or Tablet MobilePAY app only shows Update Application e This indicates a mandatory update is available Select Update then re start MobilePAY Shuttle and Smart Phone or Tablet if necessary I get a message Configuration Update Failed e This indicates an error in the Terminal ID or Transaction key Check these and re enter if necessary as described on page 7 MobilePAY Shu
4. the amount you wish to charge your customer into the app 2 Your customers insert their cards into your MobilePAY Shuttle and authenticate the transactions using their PIN just like they would with any other terminal 3 The Smart Phone or Tablet then connects to the payment gateway and via the internet to get bank authorisation for the transaction The whole process only takes a maximum of 30 seconds and is fully secure As far as your customer is concerned it s exactly the same process as paying for something in a shop The MobilePAY application is simple to install on your Smart Phone or Tablet This guide will help get you up and running as quickly as possible What do I need In order to process card transactions you ll need to arrange the following 1 A WorldPay merchant account with Handepay 2 MobilePAY Shuttle from Handepay 3 Download and configure the Handepay MobilePAY app from the Apple App Store or Android App Store Welcome to Handepay MobilePAY 1 1 Basic requirements Merchant Account This is a special card accepting account through which the money from transactions from your customers cards will be automatically transferred into your bank account When you apply for a merchant account you state which bank account you want it linked to MID This means Merchant ID and is your unique merchant identification number with WorldPay PIN Pad The Handepay MobilePAY application is designed to be u
5. 4567897 TID 99971211 14 05 12 12 10 12 Please retain for your records 9 Note If the customer does not wish to provide you with their email address yet still requires a receipt you can issue a handwritten receipt available from the Handepay MobilePAY online store Making a sales transaction Refunding a Transaction You may occasionally need to issue refunds for transactions taken by card MobilePAY provides the facility to refund any amount However refunds can only be carried out via WebMIS 11 Refunding a sales transaction Voiding a Transaction It is sometimes necessary to cancel a transaction immediately after you have taken it MobilePAY provides this facility at the bottom of the receipting screen 1 Scroll down to the bottom of the receipting screen and click Void Transaction Approved 2 This will cancel the transaction so that funds are not transferred to your bank account Auth Code S9FFOS Receipt Options Cr Written OFF Email Note Whenever you make a sale transaction that amount of money is reserved from the customer s account so reducing Issue Receipt their credit limit If you void a transaction it can take up to 3 days for the ring fenced funds to be released and their credit limit to be void 0 00 restored This is normal for card processing and is not specific to MobilePAY 12 Voiding a sales transaction Voice Referral WorldPay occasionally requires voice
6. S 5 From the next menu enter the amount of the transaction in pounds and pence next you can add a reference for the Amount 25 20 transaction so you can find itin the Handepay WebMIS reporting system later This can be the customer s name DURNE Se an invoice number or you can leave it blank Process 6 When you are sure the details are correct click Process 7 You will see Card Entry Prompted on your Smart Phone or Tablet Hand the MobilePAY Shuttle to your customer and ask them to insert their card They will be prompted to confirm the amount then enter their PIN Once the PIN has been entered correctly MobilePAY will go online to authorise the transaction The speed of this depends upon the signal strength of your Smart Phone or Tablet at your location It should take circa 15 30 seconds Making a sale transaction 8 Accepting your first card payment continued You will now see a confirmation screen showing the receipting options You must select at least one MobilePAY supports e Receipting by email or written receipts You can ask your customer which they prefer tick the appropriate box then select Transaction Receipt The email receipt will have a similar format to the below Receipt Standard Test Merchant Visa Card eeeeHT 063 Expiry 05 12 Keyed CNP Authorisation TOTAL EUR128 00 APPROVED Auth Code 139F97 Ref 963046fb ac9d e111 8c0b 005056c00008 Merchant 123
7. Tablet pair the MobilePAY Shuttle with it as described on Page 5 then load the app to the new phone and set it up as described What is the battery life of the MobilePAY Shuttle e It s a lithium battery so life is determined by the number and depth of charge discharge cycles The normal life is 300 500 cycles which should equate to over 2 years typical use Can a MobilePAY Shuttle be used by multiple users shared MobilePAY Shuttle if possible e We would not recommend that a MobilePAY Shuttle is paired with more than one Smart Phone or Tablet How can I view transactions that I ve taken e You can see all the transactions you have taken including refunds by using WebMIS the MobilePAY Transaction Reporting System You can access WebMIS Handepay from any internet connected computer Go to https webmis handepay co uk and log in using the details provided in your welcome pack Troubleshooting 19 Contact Details Contact Details MobilePAY Shuttle Please visit www handepay co uk Handepay MobilePAY customer services can be reached on 0871 871 3888 option 4 Contact details INGePdY Issue 2 March 2015
8. e at the front of this book followed by the green OK button Ask the customer to sign the optional receipt pad and check that it matches the signature on the back of the card The MobilePAY Shuttle will ask you to confirm that you have verified the signature Press the green OK button to confirm MobilePAY will go online to authorise the transaction and if approved you will see the transaction completed screen Mag stripe transactions Amount 25 20 Reference Mr A Smith 1625 Process INSERT OR SWIPE CARD PLEASE GIVE THIS DEVICE TO THE ATTENDANT VERIFY CUSTOMER SIGNATURE OPERATOR ENTER PIN Transaction Approved Auth Code 0A5297 Receipt Options WI Written OFF Email Transaction Receipt 15 Magstripe transactions continued 8 16 If the transaction is approved you can issue the hand written receipt to the customer together with an email receipt if they wish If the transaction is declined you will need to seek alternative payment from the customer Mag stripe transactions 8 WebMIS Handepay Reporting Tool MobilePAY comes with the online WebMIS Handepay reporting tool which enables you to run reports and check transactions The feature runs in real time so any transactions taken on MobilePAY will be shown instantaneously on WebMIS WebMIS Handepay can be accessed online at https webmis handepay co uk or via the MobilePAY app In the event of webmis
9. eturn to MobilePAY 10 Issue the receipt in the normal way by Email or a written receipt 14 Transaction Approved Auth Code 0A5297 Receipt Options _ Written OFF Email Transaction Receipt Voice referral About magnetic stripe magstripe transactions Nearly all UK issued cards and many European cards have a chip which is read when you insert a customer s card into your MobilePAY Shuttle Cards that are issued overseas for example in the USA may not have a chip You can still accept these cards MobilePAY will perform a normal online authorisation The procedure is slightly different and your customer will be verifying the transaction by signature Accepting a non chip card 1 Before starting the sale transaction process take your MobilePAY receipt pad and fill in the details of the sale Start a sale transaction in the usual way When pronppted to insert or swipe card swipe the card through the slot at the top of the MobilePAY Shuttle with the magnetic stripe uppermost You can swipe from left to right or right to left Once the card has been read the MobilePAY Shuttle will prompt the customer to hand the MobilePAY Shuttle back to you in case you had given it to them Press the green OK button The MobilePAY Shuttle will prompt you to enter your operator PIN Enter your operator PIN this is the last four digits of your Terminal ID recorded on the user information pag
10. handepay MobilePAY Mobile credit amp debit card acceptance for your Smart Phone or Tablet RMUR MobilePAY Shuttle MobilePAY User Information Record your Merchant Account and other useful information here From time to time you may need quick access to certain information in connection with your MobilePAY Shuttle If you do complete these boxes be sure to keep this safe Smart Phone or Tablet Mobile No Phone IMEI Merchant Account Merchant ID MID Issued by WorldPay upon sign up Terminal ID TID Issued by Handepay MobilePAY upon sign up Transaction Key PIN pad Serial Number On the back of the MobilePAY Shuttle Bluetooth Passkey You set this when first pairing Voice Referral PIN At default the last four digits of Handepay TID Can be changed in WebMIS Notes User Information Simple mobile card acceptance Thank you for choosing MobilePAY Shuttle for your business the revolutionary Smart Phone or Tablet based Point of Sale terminal You will soon be enjoying the freedom to accept card payments from you customers wherever you are and your business is sure to benefit from this mobility How does it work Handepay MobilePAY uses an application app on your Smart Phone or Tablet to process credit and debit card transactions in conjunction with a secure MobilePAY Shuttle which is linked using Bluetooth wireless technology It s this simple 1 You enter
11. light up It can take up to 6 hours to charge the MobilePAY Shuttle if the battery is completely flat The MobilePAY Shuttle can be used while the battery is being charged and the power connected icon a small plug symbol at the top right of the screen will show The state of the battery is shown by a battery icon on the top right of the display Switching on and off Press the power button on the top edge of the MobilePAY Shuttle It will power up and be ready for use in a few seconds and will show Miura Systems logo on the display To switch the MobilePAY Shuttle off press and hold the power button until the device displays the prompt Shutting Down If the MobilePAY Shuttle is left powered up and unused for a period of time it will automatically induce low power mode putting the MobilePAY Shuttle in standby where it uses very little power It will immediately be ready for use once the power button is pressed again This can be useful if you are expecting to make a number of transactions throughout the day and don t want to wait for the MobilePAY Shuttle to power up each time Never use any other charger than the ones supplied with the MobilePAY Shuttle as damage may result Charging and switching on and off 4 4 Pairing the MobilePAY Shuttle with a Smart Phone or Tablet Before you start The MobilePAY Shuttle and the Smart Phone or Tablet need to establish a Bluetooth communications link between them
12. n in the top right hand corner of the app this will bring up the toolbar at the Launch WebMIS bottom of the page shown here click on the settings icon on the left of the toolbar 4 This page will now be opened ee Handepay Mobile 1 1 362 D Please follow the steps on the next page for instructions THUNI Ive Mode on how to set up the app TER em Set application in live or test mode Force Full Configuration Update Force Full Configurati OFF Set next configuration update to be a full update PIN pad PIN pad PosMate 20013981 gt Select PIN pad to use for transactions Setup Loading Application 6 5ii Setup Configuring Application Entering your terminal details to MobilePAY This is the last step of the setup and you will soon be able to take card transactions You now need to enter your terminal details that you received when you registered 1 Once in the setting screen scroll down until you can see the Identity Configuration details as per this image Make sure Live Mode is turned on and your MobilePAY Shuttle is selected You can do this by touching the PIN pad option if you have more than one a list of connected PIN pad devices will appear choose the correct MobilePAY Shuttle Go back to settings screen and choose Live Identity Configuration Test Identity Configuration is only used if you have a test account therefore this is not functional with your live details Enter the Terminal ID and
13. referral for high value credit and debit card transactions MobilePAY fully supports this requirement If you plan to accept high value transactions it is worthwhile familiarising yourself with the procedure for voice referral 1 If voice referral is requested by WorldPay you will see the F es following message displayed on the Smart Phone or Tablet Please ring 00000000000000 to perform a voice referral after your customer has entered their PIN PISS Referral started aaa OK 2 Make a note of the telephone number displayed in the box PLEASE GIVE THIS DEVICE TO THE 3 The MobilePAY Shuttle display will show MERCHANT Press the green OK button on the PIN pad OPERATOR 4 The PIN pad display will show ENTER PIN Enter your operator PIN this is the last four digits of your Terminal ID followed by the green OK button MERCHANT CALL Once this has been accepted the MobilePAY Shuttle AUTHORISATION display will show CENTRE 5 Call the number shown on your Smart Phone or Tablet from any handset REFERRAL RESULT 6 The call will be answered by WorldPay and they may ask 1 APPROVED to speak to your customer to ask security questions 7 WorldPay will then speak to you again to authorise or decline the transaction ENTER AUTH CODE On the MobilePAY Shuttle enter 1 if WorldPay approve or 2 if WorldPay decline the transaction Voice Referral 13 Voice Referral continued 8 End the call 9 R
14. sed in conjunction with the MobilePAY Shuttle PIN Pad which has been specifically approved for use by WorldPay The MobilePAY Shuttle is purchased directly from Handepay and contains encryption protection linked only to Handepay Only PIN Pads purchased through Handepay will work with the MobilePAY app Take great care of the MobilePAY Shuttle as the security of the system depends UN upon it It is designed with tamper resistant tamper evident technology which means that if it is ever opened or dismantled this could happen if it is dropped it will cease to work permanently Your customers need to trust the MobilePAY Shuttle as they will be inserting their cards and entering PINs into it so it should be Kept clean and protected carefully when not in use 2 Basic requirements 2 The MobilePAY Shuttle PIN Pad Charger socket on side Card swipe slot for non chip cards On Off button Charging LED Cancel key Confirm key Card entry slot 3 The MobilePAY Shuttle PIN Pad 3 MobilePAY Shuttle OE gt Charging The MobilePAY Shuttle has its own internal battery which needs to be charged before use It can be charged from two sources 1 Using the USB lead and the mains charger available as an accessory from www handepayspares co uk 2 Using the USB lead connected to a computer When the charger is connected the red Power LED on the side of the device amp directly underneath the USB power cable will
15. ttle does not turn on e The battery is probably flat Plug it into the MobilePAY Shuttle charger the red light should come on when charging If it doesn t try plugging MobilePAY Shuttle into a computer s USB port e Ifthe MobilePAY Shuttle still doesn t turn on press Reset button by inserting a thin pointed object such as a paperclip into the rest hole under the power button and wait for a full reset get a referral message displayed e Ifa Voice Referral message is displayed the PIN pad has requested authorisation from the WorldPay See the voice referral procedure on page 13 18 Troubleshooting Frequently asked questions Answers to common questions about MobilePAY Shuttle Can swipe from right to left e Yes the card swipe can be read from both directions Left to right and right to left Ensure the magstripe on the card is facing up What happens if lose my MobilePAY Shuttle e Contact Handepay to purchase a new MobilePAY Shuttle e When your replacement arrives pair it with your Smart Phone or Tablet as described on Page 5 If get a new SIM card or a new Smart Phone or Tablet what do I do e Ifyou are senta new SIM card by your network operator this should not affect MobilePAY Install the SIM card as instructed by the operator and wait for any SIM updates that may be sent Ensure you have mobile internet services working before trying to use MobilePAY e Ifyou geta new Smart Phone or
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