Elavon VX-670 Series User Guide
Contents
1. Porn VeriFone COMPLETION Enter Host Reference Number Ld ooecoc 100 00 GBP F2 7 Print Quote F3 M E SSe 32 Note that the terminal is in hotel mode the main menu options include the Pre auth and Completing options Select Completion Enter the card details as appropriate either by e Inserting the chip card in the reader with the chip facing upwards Swiping the card with the magnetic stripe facing inwards Key entering the card details The card details are shown at the top of the display You should now enter the transaction amount and press the ENTER key You should enter the Host Reference Number which was printed on the Pre Authorisation receipt If the card supports DCC the terminal will offer DCC as shown In the example the card used was a Danish Krone card Note that the exchange rate is shown on the top line Select the appropriate F button for the local currency or the foreign currency Alternatively press F3 to print out a summary receipt Vx670 DCC User Guide Version 1 0 e Porn VeriFone i rS connects A ME Approval 123456 fes fn MU ESS k de LET NC ln e The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the2. VISA 4 VISA gt EI op y Electron Diners Club Gy LASER o International Please note that not all these cards are set up within the standard Issuer set The American Express and Diners Club Card have to be requested Vx670 DCC User Guide Version 1 0 5 e 1 2 Main Menu The terminal can be configured to operate in a number of different environments namely general retail in restaurants or hotels The main menu varies depending on which environment your terminal is installed General Restaurant Hotel Bra VerFone Sale Refund Pre Auth Batch Completion Force AY Void AY Batch l AY esee Eae Ge The A V icon indicates that you can scroll up and down through the terminal s menus Bra VerFone MAIN MENU Bra VerFone Sale Refund Batch Void Sale Tip Refund 6456000 66000 569000 Use the circled function buttons to scroll The left button allows you scrolls up to the previous menu The right button allows you to scroll down to the next menu To select a displayed function press the corresponding function key e g F1 for Sale 1 3 Swiping a Magnetic Card To read a magnetic card you should swipe it from back to front with the magnetic stripe facing inwards Maintain a steady speed as you swipe the card in a single smooth pass through the reader 1 4 Inserting a Chip Card To read a chip card simply insert the card
3. 23 1 11 Refund Transactions cs cues eeke ee Ee ERE QA ages 25 1 12 Voiding a Transaction 27 1 13 Force IrarsactOLi ws suene mee taacodeaded wee oboe bod RP SE Ee Abode 28 Tela Hotel Mode re ade ae bee gu TRUE estes eeu MM 30 114A Pre Auttiorisatlon ssec aee RC RAE QNIN Bod e Lune dA Y dd 30 1 14B ComipletiGriz 5 iie sus nei ha etia rr Ovis dC term o abe dud wk Red 32 1 15 Restaurant Modes isis ace RR be os ue ant E OE YT eS non 34 T T5A AdGIgiSerVels aen tnm e e e ed Ed Ro eae tenet eds 34 1 158 Sale with Gratuity usse ser eeu eR um REG OG RE RE REY S ET 35 1 15C Recalling Transactions for Tipping 37 1 16 End of Day Settleebt s uos pte eae etti ue xia s 38 1 164 End f Day Proce dine ires res moment an pae NX tre aire Pe depend RA AR 38 1 16B Reviewing Totals 39 1 16C Reviewing Individual Transactions 40 Tal Inh m LET 41 1 47A Audit RepOFt 2 424 ste sene coals Oude Sea tu hg des pd sde Rue dd 41 1 T7B Summary REDONE resinae pg ehe te ex repe d Rohr he romans OR Rd 42 117C Receipt Reprintingl cus EE er be bt Bo enka whee bh OX RE es 43 1 17D Servers Reporting 44 1 17E Foreign Exchange Reports 5 cu den dined ead gad odds get be aie derbi 45 138 Troubl shootingis uuu Ear
4. Sale Refund E Batch Void v a ECOG Force PemVerfone Swipe key or insert card Cravero Processing Al eece d bueo 0 8 0 4660800 Bora VerFone D 5e Visa Credit 49x00000000000X 1 Enter sale Lg amount GBP oee Porm VerFone CASHBACK Visa Credit 49x0000000000x1 Enter cashback amount 0 00 v Seece You can start a Sale in one of two ways From the idle screen shown to the left you can simply insert your Chip Card in the reader A Sale transaction will be assumed Alternatively select the F button on the right hand side of the terminal next to the Sale option If you started the sale transaction by pressing the F1 key you will see this menu Insert the chip card in the reader with the chip facing upwards This is displayed briefly as the card reads the contents of the chip card The card details are shown at the top of the display You should now enter the transaction amount and press the ENTER key If cash back is enabled for your terminal and the card type used supports cashback you will be prompted to enter a cashback amount You should now enter the cashback amount and press the ENTER key If cashback is NOT required simply press ENTER with a 0 00 amount Vx670 DCC User Guide Version 1 0 9 e Bora VeriFon
5. Are You Sure No Q le e ara VerFone E PRINTER Tear Receipt and Press Enter RC 8 0 The Void option will probably not be on the front screen of your terminal You will have to scroll through the menu by pressing the second from left hand purple function button Select the F button on the right hand side of the terminal when you can see the Void option You need to enter the Invoice number from the receipt that you wish to Void and press enter The terminal now prompts for you to confirm that you want to void the transaction selected Select F2 for Yes or F4 for No If no is selected the terminal will return to the main screen If you selected Yes in the previous step the terminal will communicate with the host and Void out the transaction and then print two receipts You will have now successfully Voided transaction Vx670 DCC User Guide Version 1 0 27 e 1 13 Force Transaction A Force transaction is a transaction that does not go online and speak with Elavon s host system no communications are engaged The terminal s user is asked to enter an authorisation code that they will have already obtained from the referral centre Regardless of the transaction s value the terminal will always process Force transactions in this manner therefore the onus is on you the merchant to ensure you have a valid Auth code before completing the following process If such transactions
6. 1 15B Sale with Gratuity ew Para VeriFone MAIN MENU h sa tr REFUND e BATCH VOID v mim ecc J lee SERVER NUMBER NUMBER Enter Server EE Number E E Es TABLE NUMBER Enter Table Number CCCI lescee Select the Sale option Insert Swipe or Key the card details The terminal is now requesting the Server id to be entered Key this in and press enter Remember if this option is not configured you will not see this option Now key in the table number and press enter Please remember this is an optional configuration so you may not see this option Vx670 DCC User Guide Version 1 0 35 e f ara VerFone RS Visa Credit AOXXXXXXXXXXXXX 1 fr v Coeoo Enter sale amount GBP Pers VeriFone CUS ia BASE AMOUNT ENTER TIP AMOUNT 0 00 f Cora VerFone CONFIRM TOTAL TOTAL 11 99GBP YES f E d NENNEN esce 36 HOST RESPONSE L L Tear receipt 64600 j e Key in the Sale amount for the transaction and press enter The terminal now displays the base amount of the transactions which you will have entered in the previous step and now requests you to enter the Tip amount Key this in and press enter The total amount is now shown with the tip amount displayed underneath Please check these are both corre
7. The top line of the display will indicate when the terminal is connecting g to sending data to or receiving data from the host M v The transaction outcome is shown briefly and the merchant transaction receipt is then printed You will see this animation as the terminal prints the merchant copy tara VerFone e HOST RESPONSE l amp Approval 123456 i oec CEGO Tear off the merchant copy and press ENTER If the transaction was done in domestic currency a customer receipt will not be printed If however DCC was selected a customer receipt will be printed containing the required declarations Fara VeriFone anes C A e Tear receipt esce The customer copy will then be printed Again you will see the following animation The terminal will go back to the main menu IT ra Note that pre authorisations do not have any impact on the terminal s totals Vx670 DCC User Guide Version 1 0 31 e 1 14B Completion This transaction is used to capture the final transaction amount when the cardholder checks out The transaction flow is given below Bora Verone vane ie Sale F1 ol Refund F2 Preauth F3 Completion F4 Batch F5 x Swipe key or insert card 4660800 f Por VerFone ee eee term Verfone COMPLETION Visa Credit 4IXXXXXXXXXXXXX 1 Enter sale amount GBP 0 00 x SSeS
8. Elavon VX 670 Series User Guide 2006 VeriFone All rights reserved VeriFone the VeriFone logo Vx are either trademarks or registered trademarks of VeriFone No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone All content information are subject to change without notice e The information contained in this document is subject to change without notice Although VeriFone has attempted to ensure the accuracy of the contents this document may include errors or omissions VeriFone and the VeriFone logo are registered trademarks of VeriFone Other brand names or trademarks associated with VeriFone s products and services are trademarks of VeriFone Inc All other brand names and trademarks appearing in this manual are the property of their respective holders Table of Contents 1 0 IBtFOQUCHOLE uae bn x Reo LE RW EE OR ERR de Boake b A ei 12 IERI ERREUR T 1 3 Swiping a Magnetic Card 2 e 1 4 Insertingra Chip Card saute dots MEME ena ah SR Sat ae eee a tede de 1 5 Training Modes s roeren redeo RU RET PEE Ic ES a 1 6 Xhipapd Pli 5 ns ste eR qo Eure Rae DA AE RER 2 acd ad 1 7 DCC Direct currency Conversion Transactions explained 12 1 8 Sale Swipe z rispu couse sheet feb on esp aer chus Nd gu Ben ee BOXER ded EAR Gn 16 1 10 Referred Transactions
9. Is customer present v ase eee eecoee 20 Select the F button next to Sale on the right hand side of the terminal Depending on your terminal s configuration this option could be located at various points on the terminal display Key enter the card details and press ENTER As the details are entered the number will appear in the box at the bottom of the display Use the yellow key to correct any mistakes Press ENTER to confirm the card number Enter the expiry date from the card and press ENTER You may also be prompted to enter the card Start Date in the same way If the customer is present select the Y option by pressing F2 In this case you will be asked to enter the transaction amount and the transaction will continue as normal If the cardholder is NOT present select the X option by pressing F4 Vx670 DCC User Guide Version 1 0 e Para VerFone Not Present F1 pol Present F2 fe Illegible F3 Absent F4 HH Secese tera erfone Enter CW2 number EZTIA Bra VeriFone SALE Enter Customer Address 23 36596006 68 Lo e DATE ENTRY Enter Customer Postal Code 4660800 CC ecco Bara VerFone Visa Credit y fe j 4900000000009 1 oeoo Enter sale amount GBP e This screen will be shown if the Cardholder is NOT presen
10. The terminal will then bring up the enter tip page described in the 1 15B section previously and the transaction will complete as described from that point Vx670 DCC User Guide Version 1 0 37 e 1 16 End of Day Settlement It is very important that at the end of each trading day all transactions are batched and sent to the bank This process is completed via the End of Day procedure The terminal will contain information stored in its memory that the Elavon system will require Without successful completion of this report you will be running a risk that not all your transactions will be processed The procedure is especially important for terminals that are set up in Terminal mode This means that all the transactions are stored in the terminal s memory If your terminal is in Host mode only Force transactions and Referred transactions will be stored in the terminal s memory Regardless of the mode this process is very important and should always be completed Please note that any reporting that you need to do should be completed before an End of Day is done otherwise there will be no data available for the terminal to run these reports from 1 16A End of Day Procedure Select the Batch option Depending on the configuration of your tete terminal this maybe on the front s h Il d ED y creen or you may have to scroll down J through the menu by pressing the second from left purple function SALE f button REFUND Ke BAT
11. disclosure MERCHANT COPY TO XXXXXXXXXXXXXXXX 18 e Merchant greeting Your Name and address Your Merchant and Terminal Id s are important details when contacting the Help Desk Card Type details Transaction amount in domestic currency Customer declaration confirming acceptance of DCC terms Note that this varies from one card type to another Vx670 DCC User Guide Version 1 0 e Swiped Sale Void Receipt Elavon Superior payment solutions Have a nice day Merchant greeting Merchant name Merchant Address Your Name and address Merchant Address MERCHANT ID 881002399 Your Merchant and Terminal Id s are TERMINAL ID 88100239906 important details when contacting the DATE JUL 01 07 TIME 12 34 Help Desk BATCH 000123 INVOICE 990001 RRN 9999999999 AUTH NO XXXXXX CREDIT VISA VOID SARA Expiry 12 07 Card Type details SALE AMOUNT GBP 100 00 Transaction amount in domestic currency e TRANSACTION VOIDED Vx670 DCC User Guide Version 1 0 19 e e 1 9 Cardholder Not Present Key Entered Sale If the Cardholder is not present or the card details cannot be read from the card you will need to enter the card details using the terminal s keyboard Lu mi Batch Void Force Swipe key or insert card 4571 tera erfone DATE ENTRY Enter expiration date MMYY CELAA COeee ICHECK SIGNATURE
12. host The transaction outcome is shown briefly and the merchant transaction receipt is then printed You will see this animation as the terminal prints the merchant copy Tear off the merchant copy and press ENTER The customer copy will then be printed Again you will see the following animation The terminal will go back to the main menu pan Vx670 DCC User Guide Version 1 0 33 e 1 15 Restaurant Mode If your terminal is configured for use for the restaurant environment there will be certain changes to the way it s operated There will be a prompt to add a Gratuity per transaction and a facility to add Servers The Servers option allows each waiter to have a specific log in id which then allocates all transactions to this waiters account This enables the tracking of transactions processed per waiter Every Sale will require the input of this server number and the user will only be able to recall and review the transactions allocated to their account Each waiter will therefore be required to log into the terminal using their id at the beginning of every working shift this can be done as follows 1 15A Adding Servers With the terminal configured for restaurant mode you will have a Server option on the front screen Please select the F button on the right hand f ara VerFone MAIN MENU SALE Le D side of the terminal next to this option REFUND BATCH VOID SERVER j Select the F1 button fo
13. see c this menu ASAE f Swipe key or h insert card 4 Insert the chip card in the reader with the chip facing upwards M This is displayed briefly as the card reads the contents of the chip card C c 12 Vx670 DCC User Guide Version 1 0 e Bora Verone s Visa Credit AXXXXXXXXXXXXX 1 Enter sale amount GBP 0 00 v eecee Pra VerFone RS i Visa Credit 49x000000000x1 fr Enter cashback om amount AC V ee eocee Pers VeriFone 1119 74 DKK F1 100 00 GBP F2 Print Quote F3 ewe s re a Pra VerFone EE SALE Visa Credit el 1119 74 DKK fr ENTER PIN ess eee Bora VeriFone CONNECTING ECLI 8 LS C e The card details are shown at the top of the display You should now enter the transaction amount and press the ENTER key If cash back is enabled for your terminal and the card type used supports cashback you will be prompted to enter a cashback amount You should now enter the cashback amount and press the ENTER key If cashback is NOT required simply press ENTER with a 0 00 amount If the card supports DCC the terminal will offer DCC as shown In the example the card used was a Danish Krone card Note that the exchange rate is shown on the top line Press F1 if the transaction is to be performe
14. 0 Gprs Battery Information The Lithium lon Battery used to power the Vx 670 terminal is not sent out fully charged Please charge this battery for 3 hours prior to use Whenever the terminal is not in use it is advisable that the power lead is connected so the battery is re charged whenever possible Life With the battery fully charged the terminal can complete approx 200 simultaneous transactions subject to network signal strength and condition of the battery pack Note that if the terminal is in an idle state battery power is still required Power Save If the terminal is not used for a certain period of time the software will put the terminal into a Power Save mode to conserve battery energy The terminal can be re activated by pressing the Enter key twice Car Charger If you use the terminal in a car or it can be based in a car Car Chargers are available These can be purchased from VeriFone Extra Battery If you find that the terminal is being used at Conferences Shows etc where there is little or no access to a power source it is worth considering purchasing an extra battery Vx 670 Wi Fi If you experience any Communication issues or have any Wi Fi Network related issues you should direct your enquiries to the VeriFone partner providing this support These details will have been made available during the installation of the Wi Fi Router and or Access Point Alternatively please call the VeriFone support desk and your call will be dire
15. 0000 Clear Indication given that this is NOT a transaction receipt but simply a QUOTE Card Type and details Currency offered for DCC Transaction amount in domestic currency Exchange Rate used Value of any commissions payable and any mark up applied Exchange Rates provider The transaction amount in foreign currency should the cardholder elect to perform a DCC transaction Vx670 DCC User Guide Version 1 0 15 e 1 8 Sale Swiped Para VerFone PAN VEN MAIN MENU Sale pol Refund 97 Batch Void N Force x sose Pra VerFone Swipe key or insert card SEESSD ce Enter sale amount GBP 0 00 v 2 Enter cashback p amount i 0 00 v Visa Credit A 4900000000000 fe OCoeoo You can start a Sale in one of two ways From the idle screen shown to the left you can simply swipe your card in the reader A Sale transaction will be assumed Alternatively select Sale by pressing the F button on the right hand side of the terminal next to the Sale option Swipe the card in the reader with the magnetic stripe facing inwards towards the terminal The card details are shown at the top of the display You should now enter the transaction amount and press the ENTER key If cash back is enabled for your terminal and the card type used supports cashback you will be prompted to enter a cashback am
16. CH v VOID t BELEP Please select F1 for End of Day Pra VerFone CNN O END OF DAY TOTALS B TIP REVIEW x v Coeoo Enter the user password of 1234 and press enter Bra VeriFone Enter Table Number P E 38 Vx670 DCC User Guide Version 1 0 e Para VerFone Dora s comer TXN COUNT AA SALESTOTALS M Pers VeriFone mu A Be Ck oc e The terminal now shows the amount for the total sales Please press F2 for Yes The terminal will contact the Elavon host to exchange all the data in this batch The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host When this process has finished the terminal will print it s End Of Day report You will see a message on every report beginning GBOK If there are numbers after GBOK this will indicate a successful settlement however if you see RB this will indicate an unsuccessful settlement and you will need to contact Elavon for help in resolving the issues 1 16B Reviewing Totals Para VeriFone oe MAIN MENU P SALE Pra Verone P END OF DAY TOTALS f TIP REVIEW v esce A Para VeriFone DS O SALES CASHBACK REFUND M iJ Secese Select the Batch option Depending on the configuration of your terminal this maybe on the front screen or you may ha
17. Guide which will have been included with this manual and the terminal This document will guide you through setting up the device Once this has been successfully completed you will be ready to start using the terminal Transaction Types Your terminal supports Credit and Debit card transactions and the software will be configured to support some or all of the following Sale Chip Pin and Swiped Refund Chip and Swiped Customer Not Present CNP Reversals Referrals DCC Direct Currency Conversion Optional Sale Cash Optional Restaurant Mode Gratuities On DU BF WN Hotel Mode Pre Authorisation and Completion Terminal Modes of Operation Terminal Mode and Host Mode Your terminal will be configured to operate in one of two ways One is Terminal Mode This is where the terminal will not go online and authorise its transactions whenever possible The terminal then stores these transactions in its memory and pushes them to the bank in one batch at the end of the business day This is done via the End of Day procedure described in section 1 16 The second is Host mode This is where the terminal goes online and authorises with the majority of its transactions Of course due to the nature of some transactions there will always be some data stored within the terminal and this too will be sent to the bank via the End of Day procedure Card Acceptance Your terminal will be able to accept the following cards
18. ON 0 00 EXCHANGE RATE MARK UP 0 0 Reference Rate Provided by BOI FINAL AMOUNT TRANSACTION CURRENCY DKK 1119 74 VERIFIED BY PIN ACCEPT THAT HAVE BEEN OFFERED A CHOICE OF CURRENCIES FOR PAYMENT ACCEPT THE CONVERSION RATE amp FINAL AMOUNT amp THAT THE FINAL SELECTED TRANSACTION CURRENCY IS DANISH KRONE ALSO ACCEPT THAT THE CHOICE OF CURRENCY IS FINAL CUSTOMER COPY TO XXXXXXXXXXXXXXXX Merchant greeting Your Name and address Your Merchant and Terminal Id s are important details when contacting the Help Desk Card Type details Transaction amount in domestic currency Exchange Rate used Value of any commissions payable and any mark up applied Exchange Rates provider Final Currency Amount Indication that the Cardholder has confirmed transaction with PIN Customer declaration confirming acceptance of DCC terms Note that this varies from one card type to another Vx670 DCC User Guide Version 1 0 11 e e e 1 7 DCC Direct currency Conversion Transactions explained Dynamic Currency Conversion DCC is a facility of your terminal which allows an international cardholder the option of paying in their own currency whilst allowing your account to be settled in the domestic currency This has the benefit to the cardholder of knowing what amount they will ultimately be billed for The transaction will always be processed in the domestic currency The terminal is updated every day with a list o
19. ardere alga Bel ect a EW ere Re P de nid EE Rad 46 Vx670 DCC User Guide Version 1 0 e 1 0 Introduction The Vx 670 Portable and Mobile Terminal This manual covers the Vx 670 Gprs mobile device and Vx 670 Bluetooth Portable device The Gprs terminal communicates on any of the major mobile networks The Bluetooth terminal communicates over a pstn line or Lan connection Although the terminal can communicate in these various formats the software that controls the terminal is designed in the same way The result is all versions of the Vx 670 terminal performing transactions reports etc in exactly the same way Terminal Features The illustration below highlights the features of the terminal The descriptions are detailed below to help you navigate your way around and there will be references to various buttons on this terminal throughout the manual Please note that the chip card insertion slot can be found at the front of the terminal and the multi directional magnetic card reader is located on the right hand side of the device INTERNAL THERMAL PRINTER AT THE BACK N INDICATOR LED ATM STYLE FUNCTION KEYS MAGNETIC CARD READER PROGRAMMABLE FUNCTION KEYS TERMINAL DISPLAY 3 ALPHA KEY TELEPHONE STYLE KEYPAD CANCEL KEY CLEAR KEY SMART CARD READER 4 Vx670 DCC User Guide Version 1 0 e 1 1 Using Your Terminal At this point you will need to refer to the Quick Installation
20. ardholder to sign Compare the signature on the back of the card with the signature on the that the receipt If you are satisfied that it is correct select the select the v option by pressing F1 or F2 Otherwise select the X option by pressing F3 or F4 In this case the transaction will be voided The customer copy will then be printed Again you will see the following animation ir Vx670 DCC User Guide Version 1 0 147 e 4 ara VerFone e i I Please remove v card Ve v OOOO e Swiped Sale Successful Receipt Tear off the customer copy and pass the receipt and card back to the cardholder The terminal will go back to the main menu A non DCC Sale Merchant Copy is shown below The customer copy is almost identical it does not have a signature panel Elavon Superior payment solutions Have a nice day Merchant name Merchant Address Merchant Address MERCHANT ID TERMINAL ID DATE JUL 01 07 BATCH 000123 RRN 9999999999 CREDIT VISA isset OO Expiry 12 07 SALE AMOUNT 881002399 88100239906 TIME 12 34 INVOICE 990001 AUTH NO XXXXXX SALE ACCEPT THE CONVERSION RATE amp FINAL AMOUNT amp THAT THE FINAL SELECTED TRANSACTION CURRENCY IS POUND STERLING have chosen not to use the MasterCard currency conversion process and agree that will have no recourse against MasterCard concerning the currency conversion or its
21. are processed without a valid Bank issued Auth code you the merchant are liable for this transaction if the card Issuer refuses to honour the transaction The Force option will probably not be on the front screen of your terminal You will have to scroll through the menu by pressing the second from left hand purple function button Select the F button on the right hand side of the terminal when you can see the Force option Bonvenon Sale Refund Batch Void Please Insert Swipe or Key in the card details Swipe Key or b Insert Card E Please key in the amount and press enter 49 if Enter sale M amount GBP M Pers VeriFone es The terminal now requests that the authorisation code is keyed into the Pascoe terminal Press enter when complete Enter Authorization e Code e e Cec e 28 Vx670 DCC User Guide Version 1 0 e Para VerFone PRINTER Approved FESSES 0 8 1 e Bora VeriFone PRINTER Tear Receipt and Press Enter 86000 Wi eeeee e The terminal will show the Approved message indicating the transaction has been accepted and then print the Merchant receipt Tear off the customer copy and pass the receipt and card back to the cardholder The terminal will go back to the main menu Vx670 DCC User Guide Version 1 0 29 e 1 14 Hotel Mode Your terminal can be configu
22. back to the main menu During a transaction where DCC is a possibility you will be prompted to confirm which currency in which to complete the transaction as shown below Select the appropriate F button down the right hand side of the terminal for the currency you wish the transaction to be processed in You will be asked to confirm that you do not wish to perform a DCC transaction even though it is an option If you wish to perform a DCC transaction select the 1 option by pressing F1 or F2 in which case the previous prompt is re displayed If you wish the transaction to be completed in domestic currency select the X option by pressing F3 or F4 The terminal will contact the host for approval Vx670 DCC User Guide Version 1 0 e Example DCC Quote Receipt This receipt is printed if you elect to print a QUOTE during a DCC transaction It should be given to the cardholder to confirm that he she is happy to proceed with the transaction in his her own currency kkkkkkk QUOTE kkkkkkk Merchant name Merchant Address Merchant Address MERCHANT ID TERMINAL ID 881002399 88100239906 QUOTE CREDIT VISA AID A000000031010 ici 0 03 ICC DATE JUL 01 07 TIME 12 34 BATCH 000123 DANISH KRONE SALE AMOUNT CONVERSION RATE 11 197442 COMMISSION 0 00 EXCHANGE RATE MARK UP 0 0 Reference Rate Provided by BOI FINAL AMOUNT TRANSACTION CURRENCY DKK 1119 74 seston QUOTE ONLY INVOICE 00
23. be very long in length if there are many transactions in the batch Vx670 DCC User Guide Version 1 0 41 e 1 17B Summary Report Pa Verrone TES ed SALE TIP REFUND BATCH VOID V Secese Bra VerFone ENTER USER PASSWORD C ETE S rors AUDIT SUMMARY e REPRINT Me SERVER SAVED EOD VI eecee 42 TES DD Select the Reports option Depending on the configuration of your terminal this maybe on the front screen or you may have to scroll down through the menu by pressing the second from left purple function button Please key in 1234 and press enter Select F2 for summary report The terminal will now print the report The terminal will now print its Summary report This details the totals of the transactions and is divided by the card type and the card issuer This report will tell you how many transactions you have processed and what the cumulative total is for each card type There will also be additional information relating to the different types of transactions you have done e g how many refunds how many Sales and so on If you have Direct Currency Conversion enabled the report will list the totals detailing each currency and the total sales by currency Vx670 DCC User Guide Version 1 0 e e 1 17C Receipt Reprinting Bara VerFone TRS SALE 2 TIP REFUND 8 BATCH x VOID x REPORTS ENTER USER PASSWORD
24. ct and press F2 to proceed If you select FA for incorrect the terminal will go back to the previous step and request that you re enter the tip amount The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host The transaction outcome is shown briefly and the merchant transaction receipt is then printed You will see this animation as the terminal prints the merchant copy Tear off the merchant copy and press ENTER The customer copy will then be printed Again you will see the following animation The terminal will go back to the main menu uu oo o Vx670 DCC User Guide Version 1 0 e e 1 15C Recalling Transactions for Tipping It is possible to recall transactions at a later date This enables the user to add the tip at a more convenient time i e the end of the shift or at a quieter moment The process is similar to the 1 12B except the Sale process has already been completed Para VeriFone vanes SALE f Tip ie REFUND NS BATCH VOID t eec ora VerFone Lure D Enter Server Number 436000 fa eee Select the Tip option Insert Swipe or Key the card details The terminal will now request you enter the Invoice Number from the receipt that you wish to add a tip to Key this in and press enter
25. cted accordingly If you are experiencing any terminal related or transactional problems please contact the relevant helpdesks Vx670 DCC User Guide Version 1 0 47 e e Vx 670 Bluetooth Communication Issues The most common issue with any Bluetooth terminal will relate to communications breakdown Remember that the positioning of the base station is critical The installation instructions will have informed you of the optimum positioning for this Check that the initial set up of the Bluetooth receiver model has not moved remember it needs to be up high and in full view of the area it is operating in Also remember that the module uses a telephone line to authorise any other device on this line in use will stop successful communications Busy establishments full of people structural objects or anything else that obstructs the Clear line of site between the terminal and the Bluetooth receiver will cause communications breakdown 48 Vx670 DCC User Guide Version 1 0 e Vx670 DCC User Guide Version 1 0 e 49 50 Vx670 DCC User Guide Version 1 0 e Helpdesk Number Enter Merchant ID for future reference
26. d in Danish Krone Press F2 if the transaction is to be performed in domestic currency in this case GBP Press F3 to print out a summary receipt showing the cardholder the amounts and exchange rates should DCC be selected Ask the cardholder to enter his or her PIN and press ENTER The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host Vx670 DCC User Guide Version 1 0 13 e m Iu Approval x 123456 t ee ec e Bora VeriFone PRINTER i Tear receipt GELAO eo eee Bora VeriFone i e Please remove Ke card a e ecee DCC Confirmation f Para VerFone RATE 11 197442 rarer 197042 1119 74 DKK iB 100 00 GBP F2 M Print Quote F3 E X Bora VeriFone _ _ DCC Nor DONE P Do you want to use DCC v e The transaction outcome is shown briefly and the merchant transaction receipt is then printed You will see this animation as the terminal prints the merchant copy Tear off the merchant copy and press ENTER The customer copy will then be printed Again you will see the following animation Tear off the customer copy and remove the card from the terminal The terminal will go
27. e ae Visa Credit 1119 74 DKK ENTER PIN es j eeoee CONNECTING i 4 E E Para VeriFone o 1 PRINTER A i 5 C e Ask the cardholder to enter his or her PIN and press ENTER The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host The transaction outcome is shown briefly and the merchant transaction receipt is then printed You will see this animation as the terminal prints the merchant copy Tear off the merchant copy and press ENTER The customer copy will then be printed Again you will see the following animation Tear off the customer copy and remove the card from the terminal The terminal will go back to the main menu Vx670 DCC User Guide Version 1 0 e Chip and PIN Sale Receipts A DCC Sale Customer Copy is shown below Your merchant copy is almost identical Elavon Superior payment solutions Have a nice day Merchant name Merchant Address Merchant Address MERCHANT ID 881002399 TERMINAL ID 88100239906 DATE JUL 01 07 TIME 12 34 BATCH 000123 INVOICE 990001 RRN 9999999999 AUTH NO XXXXXX SALE CREDIT VISA AID A000000031010 RERARAT SEA OTT SALE AMOUNT GBP 100 00 CONVERSION RATE 11 197442 COMMISSI
28. e likely transaction amount based on duration of the cardholder s stay The transaction flow is given below Note that is the terminal is in hotel mode the main menu options include the Pre auth and Completing options Pra VerFone P Sale F1 Refund F2 Preauth F3 Completion FA v Batch F5 t Ceee J Select Pre Authorisation Enter the card details as appropriate either by f evertere Dr Swipe key or insert card e Inserting the chip card in the reader with the chip facing upwards Cs Swiping the card with the magnetic stripe facing inwards N vi CEAL J e Key entering the card details 30 Vx670 DCC User Guide Version 1 0 e e The card details are shown at the top of the display Para VerFone es mer fp You should now enter the transaction amount and press the ENTER key cc Visa Credit AOXXXXXXXXXXXXXT Enter sale amount GBP 0 00 t 2 io eee If the card supports DCC the terminal will offer DCC as shown In f oe the example the card used was a Danish Krone card Note that the p 11974 DKK F1 exchange rate is shown on the top line 100 00 GBP F2 77 Print Quote F3 v Select the appropriate F button for the local currency or the foreign i currency Alternatively press F3 to print out a summary receipt The terminal will contact the Elavon host to obtain authorisation for the transaction E
29. ecee If Customer Present was selected you will need to compare the E ignat the back of the card with the signat the that th CRT signature on the back of the card wi e signature on the that the Is the 7 A receipt If you are satisfied that it is correct select the select the F2 Eo x Selecting F1 will Void the transaction ae Wi d eecee Tear off the receipt and press enter to print the customer s receipt The transaction is now complete Bra VeriFone A PRINTER L Tear receipt _ SEE VeriFone strongly recommend that the CVV2 and AVS guidelines distributed by your Merchant Services Department are read and fully understood CNP transactions due to their nature are higher in risk than Chip and Pin transactions 22 Vx670 DCC User Guide Version 1 0 e 1 10 Referred Transactions On occasion you will receive a response from the bank s host advising you that a referral is required and that you should call the voice authorisation centre The following describes how to process a Referral transaction Pra VerFone MAIN MENU Sale pol Refund 9 Batch Void v Force CC ecco e L Processing 460800 sssee Para VerFone Co SALE Visa Credit pol 49x000000000xx1 fr Enter sale Le amount GBP sani coec iO e toe verfone CONNECTING 558 0 C 8 IO e Bar V
30. erone D REFERRAL oii Call Auth Centre ece GELAN From the idle screen you can insert swipe or key enter the card details A Sale transaction will be assumed This is displayed briefly as the card reads the contents of the chip card The card details are shown at the top of the display You should now enter the transaction amount and press the ENTER key The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host You are advised to contact the authorisation centre Press ENTER to continue Vx670 DCC User Guide Version 1 0 23 e COCeco Porn VerFone 24 Fara VeriFone LL NA BUS Authorize v E KS A Auth Code Entry Enter Authorization Code CECO e Contact the voice authorisation number You will be asked to provide some details for the transaction including your merchant id The operator will either authorise the transaction with an authorisation code or decline the transaction Press if the transaction is authorised or X if it has been declined The operator will have provided you with a voice authorisation code Enter it now and press ENTER The transaction receipts will be printed and complete as previousl
31. f supported currencies and corresponding exchange rates DCC can only be offered to cardholders whose cards are issued in one of these currencies Other card transactions will be performed in your own domestic currency and no DCC option will be given When a card is presented to the terminal either by chip magnetic swipe or key entry the card number is checked to determine where it is issued If the terminal determines that DCC is possible it will calculate the foreign currency amount from the domestic amount you enter using today s foreign exchange conversion rate for the currency in question The cardholder is then prompted to confirm whether they wish to proceed with the calculated foreign currency amount or in domestic currency Note that the consumer makes this decision and NOT the retailer on his her behalf The transaction will then be completed in the selected currency and a transaction receipt is printed The following sections outline the typical transaction flows showing the DCC functionality as appropriate You can start a Sale in one of two ways XS x From the idle screen shown to the left you can simply insert your Chip Refund ME Card in the reader A Sale transaction will be assumed Batch Void x Fore 9 Alternatively select the F button on the right hand side of the terminal SSeS next to the Sale option If you started the sale transaction by pressing the F1 key you will
32. in the reader on the front of the terminal as shown Please make sure that the chip is facing upwards 6 Vx670 DCC User Guide Version 1 0 e 1 5 Training Mode The terminal has a training mode which allows members of staff to be trained without impacting the normal business of the terminal Note that any transactions performed whilst the terminal is in training mode have no financial impact and do not affect the terminal s totals Before using the terminal for live transactions we advise that you take 5 minutes to familiarise yourself by processing some transactions in Training Mode Please follow the instructions below to switch the terminal in and out of Training Mode Turn Training Mode On La VerFone ETES MAIN MENU Sale Refund Batch M Void AY Force t w ee Reports Terminal Supervisor S Settings v Bra VeriFone _ _ Download sir fe View Train Mode Reset YE ener Enter mng password e COCeCE From the idle screen scroll to the next menu by pressing the circled function key Note that the idle screen may vary slightly from that shown if the terminal is deployed in a hotel or restaurant environment Select the Terminal Option by pressing the adjacent function key Select the Train Mode option by pressing the adjacent function key Enter the Manager Password of 9999 and press the E
33. leesee Doro AUDIT SUMMARY e REPRINT ki server W L SAVED EOD x CAE LAST RECEIPT ENTER NUMBER CCLI coec e Select the Reports option Depending on the configuration of your terminal this maybe on the front screen or you may have to scroll down through the menu by pressing the second from left purple function button Please key in 1234 and press enter Select F3 for Reprint To reprint the receipt for the last transaction printed select F1 If you need to reprint any other receipt select F2 and key in the Invoice number from the corresponding transaction Vx670 DCC User Guide Version 1 0 43 e 1 17D Servers Reporting This section applies to terminals with Restaurant mode configured It enables the user to run reports that detail the transactions processed by each Server GER MAIN MENU SALE 9 Tp REFUND MS BATCH VOID x secee Pa VeriFone D som JA ENTER USER PASSWORD FF REPORTS AUDIT h summary Me p SERVER SAVED EOD 6e CD Gam VerFone DETAIL SUMMARY SERVERS Bu ce Sj aie eratis 44 Select the Reports option Depending on the configuration of your terminal this maybe on the front screen or you may have to scroll down through the menu by pressing the second from left purple function button Please key in 1234 and press enter Select F4 for Server There are no
34. mmary receipt showing the cardholder the amounts and exchange rates should DCC be selected Vx670 DCC User Guide Version 1 0 25 e e Fara VeriFone a P L Approval Secese Bra venore PRINTER P A 1e I 8 Tear receipt v loococ j e L Please remove card eee 26 ow e e E SEEBSS e The refund transaction is performed offline No connection is done to the host The transaction outcome is shown briefly and the merchant transaction receipt is then printed You will see this animation as the terminal prints the merchant copy Tear off the merchant copy and press ENTER The customer copy will then be printed Again you will see the following animation Tear off the customer copy and remove the card from the terminal The terminal will go back to the main menu Vx670 DCC User Guide Version 1 0 e 1 12 Voiding a Transaction It is possible to Void cancel a transaction at any time however please note that the transaction has to be current in the terminal s memory therefore only transactions processed since the last End Of Day procedure are available to Void m MAIN MENU A Sale j Refund Batch Void Force V eece i Pra VerFore Enter Invoice Number PC 8 IO C Bra VeriFone INVOICE 8 BL Invoice Amount
35. ng General Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist the user If the problem persists after you have followed the guidelines or if the problem does not appear to be covered by these guidelines call the Helpdesk Blank Display When the terminal LCD screen does not show correct or clear readable information e Check the terminal battery level Ensure it is not empty if so please charge it Printer Does Not Print If the printer does not work properly The internal thermal printer receives power directly from the terminal The green power on indicator light must be ON Check to make sure the paper roll cover is properly latched e f the green power on indicator is blinking or the light is red this is an indication there is a problem Open the paper roll cover and install a new roll of printer paper e f the problem persists call your Helpdesk Printer Paper Jam If paper jams inside the printer Press the latch underneath the terminal to open the paper roll cover Remove the damaged paper from the paper roll and clear the feed mechanism Re install the roll of printer paper as described in Changing the Paper Roll Check the paper loading instructions on the Installation guide If the problem persists contact the Helpdesk Keypad Does Not Respond If the keypad does not respond properly e Check the LCD screen If it displays the wrong character or no
36. nter key Vx670 DCC User Guide Version 1 0 7 e Bora VeriFone _ _ 0 TRAINING Switch to Train mode f Para VerFone TRAINING P e Press the F button on the right hand side of the terminal next to the symbol if you wish to switch to training mode Press the X button if you do not wish to switch to training mode Note that the top line of the display clearly indicates that the terminal is in training mode Now that Training Mode is switched on it is possible to conduct Sale Refund and other transactions with no financial impact Refer to the following sections for details of the transactions supported in the terminal All transaction receipts will clearly indicate that the terminal is in TRAINING mode Turning Training Mode Off Follow the same steps as outlined above until you reach the following prompt Bra VerFone TRAINING Leave Train mode x Once training has been completed the terminal must be returned to normal operating mode Any training transactions performed whilst in training mode will have NO financial impact Press the button if you wish to leave training mode Press the x button if you do not wish to leave training mode Vx670 DCC User Guide Version 1 0 e e e Financial Transactions 1 6 Chip and Pin Bra VeriFone MAIN MENU P
37. of the transactions processed You can scroll through these as per the Viewing Totals in the previous section by using the buttons below the arrows on the screen 53 When finished please press the red Cancel button to return to the main screen Vx670 DCC User Guide Version 1 0 e 1 17 Reporting There are various reports that your terminal supports The following instructions will show you how to run these reports and will describe the information they give you Please note that all these reports are generated offline there is no communication with the Elavon system Therefore these reports can be run as often as you like but no physical banking of any transaction data actually takes place 1 17A Audit Report eoee Pra VeriFone Bora VerFone TU SALE re fe REFUND BATCH x VOID ENTER USER PASSWORD P E X Bra VeriFone rons avr a summary 8 REPRINT SERVER SAVED EOD eecee Select the Reports option Depending on the configuration of your terminal this maybe on the front screen or you may have to scroll down through the menu by pressing the second from left purple function button Please key in 1234 and press enter Select F1 for Audit The terminal will now print the report Under the heading of Detailed Transaction Report you will now see all the transactions in the terminal s memory being re printed Please note that this report can
38. ount You should now enter the cashback amount and press the ENTER key If cashback is NOT required simply press ENTER with a 0 00 amount Vx670 DCC User Guide Version 1 0 e f Bra VerFone Pa VeriFone CONNECTING 1119 74 DKK F1 100 00 GBP F2 e Print Quote F3 h A A Approval 123456 PoR CHECK SIGNATURE h Is the v signature valid x p E d ece Fara VeriFone PRINTER e L e If the card supports DCC the terminal will offer DCC as shown In the example the card used was a Danish Krone card Note that the exchange rate is shown on the top line Press F1 if the transaction is to be performed in Danish Krone Press F2 if the transaction is to be performed in domestic currency in this case GBP Press F3 to print out a summary receipt showing the cardholder the amounts and exchange rates should DCC be selected The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host The transaction outcome is shown briefly and the merchant i transaction receipt is then printed You will see this poe EE animation as the terminal prints the merchant copy p a Tear off the merchant copy The receipt will contain a signature panel which you should ask the c
39. r Add New i Por VeriFone ADD NEW P REMOVE VIEW REPORTS x CLEAR ALL esce Enter in the Server id that you require Please note that you can only use ESS a number between 1 99 EU ENTER SERVER NUMBER V eecee You can now enter the Server s name if you wish If a number is Bar VeriFone TM sufficient press enter and the Server id will be added If you would like ENTER SERVER M to add the Server s name please read the following step on how to do ue BN this v COCO 34 Vx670 DCC User Guide Version 1 0 e f Para VeriFone ENTER SERVER NAME ANDY 4660800 0 6 e To enter letters on the terminal you will need to select the number with the appropriate letter on it For example A B and C are on the 2 button To select the letter A press the 2 button and then press the Alpha button once and you will see the 2 on the screen change to an A If a B was required you would need to press the Alpha button twice and so on As the example opposite depicts the Server name as Andy you would need to press 2 Alpha 6 Alpha Alpha 3 Alpha 9 Alpha Alpha Alpha If you make a mistake please use the yellow clear button to delete the entry Once you have the correct name on the screen press Enter The terminal screen will briefly flash Server Added and then return to the Sales screen You have added your server
40. red in Hotel mode If so you will be able to perform Pre Authorisation and Completion transactions as well as the standard Sale and Refund transactions Pre Authorisation is designed for use with customers at check in and Completion is used when the customer is checking out For the Completion transaction you will need a Host Reference number which will have been printed on the Pre Authorisation receipt For the completion transaction the terminal will go online to obtain the authorisation code from the Pre Auth which will have been previously completed If the Completion amount is different to that of the Pre Authorisation then it is likely that the terminal will obtain a further authorisation Please note that a Completion transaction does not have to be carried out on the same terminal that processed the Pre Authorisation of course the assumption here is that the terminals are operating under the same account and will have the same Merchant ID configured The Elavon system stores this information per merchant account and not per terminal record enabling processing flexibility for the customer at the point of sale VeriFone strongly advise that all customers processing transactions in Hotel mode read and digest the information regarding this matter contained in the Elavon merchant pack 1 14A Pre Authorisation This transaction is used to determine that the cardholder has sufficient funds to cover the duration of there stay You should estimate th
41. t Ask the cardholder to read the CVV2 i e security code which is the three digit code normally found on the right side of the signature panel Select the appropriate option of the four shown If the number is not available select F1 if it is available please select F2 If the number is illegible select F3 If the customer does not have a CVV2 number on their card please select F4 If the CVV2 number is available terminal will request that it is now entered please key in the three digits and press enter If CVV2 number was not present illegible or absent this step will be omitted You are now being requested to enter the numerical part of the customer s street address E g for 23 Baker Street you would key in 23 and press enter Please enter the Postal Code Once again just the numerics are required here Press enter when complete Key in the amount and press enter Vx670 DCC User Guide Version 1 0 21 e e The terminal will contact the Elavon host to obtain authorisation for the transaction The top line of the display will indicate when the terminal is connecting to sending data to or receiving data from the host The transaction outcome is shown briefly and the merchant transaction Bora VerFone Es receipt is then printed You will see this animation as the terminal prints A the merchant copy e BH Rare Ke Tear off the merchant copy 123456 Ls e
42. thing at all when you press a key reboot the terminal e f pressing a function key does not perform the expected action refer to the usual transactions section of this Manual to ensure that you are entering the data for that application correctly e Has the keypad had any spillages recently and are the keys sticking at all If so please try cleaning the keypad with a damp cloth as this could help e f the problem persists call your Helpdesk 46 Vx670 DCC User Guide Version 1 0 e e Vx 670 GPRS Communication Problems The Vx 670 Mobile terminal communicates over the GPRS network using the same networks as a mobile phone Signal Gauge In the bottom left hand side of the terminal display there is a signal gauge which shows the strength of the signal If this is on 1 or 2 bars it is possible that the terminal will have problems trying to transact If possible move to an area where the signal is stronger Transactions on the Move If you use the terminal while on the move it is possible that you can loose connection with the GPRS network and the transaction will have difficulties in completing as a result Enclosed Spaces If you use the terminal in enclosed spaces such as basements office complexes etc you may experience difficulty in obtaining a GPRS connection and processing transactions The strength of the GPRS signal in such environments can be limited Try to ascertain these problem areas and not use the terminal here Vx 67
43. ve to scroll down through the menu by pressing the second from left purple function button Please select F2 for Totals You will now see various totals on the screen detailing the various types of transactions your terminal has processed These will be listed via card type to view each one you will need to scroll through the menu options pressing the function buttons underneath the relevant arrows on the screen When you have completed your checks please press the red Cancel button and the terminal will return to its main screen Vx670 DCC User Guide Version 1 0 39 e e 1 16C Reviewing Individual Transactions Bonveno wan MENU SALE TIP E REFUND 8 BATCH l VOID t eeoee Bra VeriFone ES END OF DAY Totais M TIP eo Porn VeriFone ARS SALE AMOUNT Be AUTH NO CARD NO v REVIEW v ce 40 l Select the Batch option Depending on the configuration of your terminal this maybe on the front screen or you may have to scroll down through the menu by pressing the second from left purple function button Please select FA for Review and key in 1234 and press enter Please not at this point you can also select F5 for the Find option if you know the invoice number of the receipt you want to see Once you have keyed in this number the details for this transaction will appear on screen The terminal will now display the details
44. w three reports that can be run 1 The Detail report will list the transaction amounts individually and show the tip amounts per servers This enables each server to see what transaction types they have processed and what tips have been attached to these transactions 2 The Summary report This will list the same information as the Detail report without the individual transaction information 3 The Servers report lists the servers that are currently logged on showing number and name Vx670 DCC User Guide Version 1 0 e 1 17E Foreign Exchange Reports This report only applies to terminals that are configured for DCC transactions Bora VerFone EU SALE Tp REFUND kc BATCH VOID x eeceeo J La VerFone ENTER USER PASSWORD CCOO SAVED AUTH FOREX CELA 0 ee Select the Reports option Depending on the configuration of your terminal this maybe on the front screen or you may have to scroll down through the menu by pressing the second from left purple function button Please key in 1234 and press enter Press the second from left purple function button and Forex will appear on the menu Select F2 The terminal now produces a report that details all the foreign currencies that are stored within your terminal and the exchange rates that are currently being used when the DCC option is requested Vx670 DCC User Guide Version 1 0 45 e 1 18 Troubleshooti
45. y described for Chip Swiped and Keyed transactions Vx670 DCC User Guide Version 1 0 e 1 11 Refund Transactions Fara VeriFone RS Sale Refund Batch Void Force t j Sec f ora VerFone US Swipe key or insert card pe e COSCO Bora VeriFone a E REFUND P Visa Credit AOXXXXXXXXXXXXXT Enter refund p amount GBP 0 00 M ece Pers VeriFone a k 1119 74 DKK F1 100 00 GBP r2 Me Print Quote F3 Select the F button next to Refund on the right hand side of the terminal Depending on your terminal s configuration this option could be located at various points on the terminal display Enter the card details as appropriate either by Inserting the chip card in the reader with the chip facing upwards Swiping the card with the magnetic stripe facing inwards Key entering the card details The card details are shown at the top of the display You should now enter the refund amount and press the ENTER key If the card supports DCC the terminal will offer you the options of performing the refund in DCC as shown In the example the card used was a Danish Krone card Note that the exchange rate is shown on the top line Press F1 if the transaction is to be performed in Danish Krone Press F2 if the transaction is to be performed in domestic currency in this case GBP Press F3 to print out a su
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