FD Online Administration user guide - The Co
Contents
1. ONEOFF Authentication Mode Secure Device Passcode W Authorization Mode Secure Device Passcode VW Secure Device Type Desktop Device YW Transaction Flag Not Enabled From the drop down list select the menu profile you wish to assign to the user and click Update Please refer to Appendix 1 for an explanation of menu profiles Follow the on screen instructions to authenticate the change using your security token Step 2 account access This step determines what access each user in your organisation has for each of your organisation s accounts You need to complete this for every account that your organisation has added to FD Online for each individual user To do this log in to the FD Online home page and select Administration from your menu profile then User Maintenance Enter the User ID and click Retrieve The User ID and name is displayed Click Account Access The following screen is displayed gt Administration User Maintenance List Of Accounts SI No Account Number Master Account Access 0000000000000000 No Access Enquiry Transact Cl Approve All All Bulk BACS Batch Bulk BACS Batch CFS Swift CFS Swift CHAPS Euro CHAPS Euro CHAPS payment CHAPS payment Co operative payment Co operative payment Currency Transfer Currency Transfer Draft Draft Foreign Payment Foreign Payment Update Access Back Each of your organisation s account numbers are displayed here You can select from the following2. options e no access the user has no access to the account e enquiry the user can view the account e transact the user can initiate transactions choose all or select specific transactions using the respective tick box e approve the user can approve transactions that another user has initiated choose all or select specific transactions using the respective tick box Please use the scroll bars on the right of the screen to display the full list of accounts Once you have allocated the access for each account click Update Access Step 3 allocate role If your organisation has requested that transactions need approving within FD Online before being processed you need to allocate link a role to users to determine whether or not they can initiate or approve transactions The roles are e NI initiator e APP approver Users can be linked to both the initiator and the approver role but cannot approve transactions that they have initiated themselves If you are allocating the APP role to a user you must also change their menu profile to APP following the instructions in Step 1 To link an individual user to a role log in to the FD Online home page and select Administration from your menu profile then Role The User Role Maintenance List screen is displayed gt Administration gt Role gt Role Maintenance User Role Maintenance List Role Name Hierarchy select the role that you want to link to the ind
3. The co operative bank FD Online Administration user guide Introduction Getting started Setting up new users Step 1 assign menu profile Step 2 account access Step 3 allocate role Step 4 enable user General administration Account nickname Disabling user login security token search Appendix 1 Menu profiles Introduction FD Online gives you direct access to your business account s via the internet and offers a range of secure banking services It is a stable durable and secure system that provides a fast online experience The security token gives you an additional level of security by generating codes which are needed to log in to the system and to complete some transactions such as setting up beneficiaries As an FD Online administrator you are responsible for general administration and user maintenance for online accounts on behalf of your organisation You are also our key contact should we need to speak to Someone about your organisation s online account s This guide provides an overview of the key administration user activities and an explanation of some of the terminology used within FD Online If you need more help please contact our technical team Computer Banking Services on 0845 603 2921 lines are open from 8am to 6pm Monday to Friday except bank holidays Getting started Before you can log in to FD Online you need to follow the process outlined in the letter you received
4. anagement e Positive Pay e Service Requests e Enquiry Facility Own same as ENQ e Internal and Currency Transfers if subscribed to foreign module e Cheque Management e Service Requests e Enquiry Facility Own Same as TXR e UK and Foreign payments to existing beneficiaries only All Customer functions except e Payments Approval e Beneficiary Access All Customer functions including e Payments Approval e Beneficiary Access Positive Pay e Enquiry Facility Own e PosPay Copy Cheque service requests e Mails e All other menus e All other menus L All menu options e None e ALL menu options including administration e All Transfers Beneficiaries e All Payments e Bulk BACS e Cheque Management e New Service Requests e Positive Pay e All Transfers Beneficiaries e All Payments e Bulk BACS e All Payments Beneficiaries e Bulk BACS e Positive Pay e Create Single UK and Foreign payment option e Beneficiary Access e Bulk BACS e Positive Pay e Payments Approval e Beneficiary Access e None other than Customer Administrator Menu e Account Information e Statements and Reports e All Transfers Beneficiaries e All Payments e Cheque Management e Bulk BACS e Other Service Requests Please call 03457 213 213 if you would like to receive this information in an alternative format such as large print audio or Braille The Co operative Bank p l c PO Box 101 1 Balloon Str
5. ed gt Administration gt User Maintenance gt Maintain User User Maintenance Corporate User ID John Smith Jack Smith Joe Smith Account Access Report Access Enable User Disable User Details Click Enable User Your individual user set up is now complete Please advise the user to refer to the FD Online security token instructions to reset the default PIN for the security token you have supplied to them These instructions can be found at co operativebank co uk fdonline securitytoken The user will then be able to log in and start using FD Online General administration The following general administration functions are also available to you as an FD Online administrator Account nickname FD Online shows the account title for each of your organisation s linked accounts If you wish you can allocate nicknames to individual accounts that are visible to all users This does not affect the account title held by us To change an account nickname log in to the FD Online home page and select Administration from your menu profile then Account Nickname All your accounts are displayed with the following information e account type i e current savings etc e account number including sort code e account nickname and account title select the account by ticking the box next to the account type and over typing the account nickname field You can select more than one nickname at a time Once all records are complete clic
6. eet Manchester M60 4EP Registered in England and Wales No 990937 The Co operative Bank p l c is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority No 121885 and holds an Interim Permission in respect of consumer credit activities and subscribes to the Lending Code and the Financial Ombudsman Service Calls may be monitored for security and training purposes Calls to 03 numbers cost no more than calls to geographic numbers 01 or 02 and must be included in inclusive minutes and discount schemes in the same way Calls from landlines are typically charged up to 9p per minute calls from mobiles typically cost between 8p and 40p per minute Calls from landlines and mobiles are included in free call packages Lines open 8am 8pm Monday to Friday 8am 12 noon Saturday Information correct as of 12 2014 FD_OLAUG 12 2014
7. ividual user and click Edit Roles The role details are displayed together with a list of the users that you have already linked to the role in the left hand box and the users who are not linked in the right hand box gt Administration gt Role gt Role Maintenance gt Role Details Role Name Hierarchy Users Linked To ll Users Hot Linked To INI E si No User Name Si No User Name ASMITH A BSTONE ADMIN CMCDON DJONES EFLINT FWOODS To link a user to the role tick the box next to the User ID and click the chevron button to move the users to the linked box on the left Click Submit to save your changes Follow the on screen instructions to authenticate the change using your security token You can also unlink users from a role by selecting them and using the chevron button to move the users from the linked box on the left to the not linked box on the right Step 4 enable user The final stage of the set up process is to enable the user so they can start using FD Online Log in to the FD Online home page and select Administration from your menu profile then User Maintenance gt Administration gt User Maintenance gt Maintain User User Maintenance Retrieve Enter the User ID and click Retrieve Or to display all the User IDs in your organisation leave the User ID field blank and click Retrieve select the User ID on the left and click Details The following page is display
8. k Submit Disabling user login If you need to disable access to FD Online for any of your users log in to the FD Online home page and select Administration from your menu profile then User Maintenance gt Administration User Maintenance gt Maintain User User Maintenance Enter the User ID and click Retrieve Or to display all the User IDs in your organisation leave the field blank and click Retrieve select the User ID on the left and click Details The following page is displayed gt Administration gt User Maintenance gt Maintain User User Maintenance Corporate User ID John Smith Jack Smith Joe Smith Back Report Access Enable User Disable User Click Disable User You should then contact our technical team Computer Banking Services on 0845 603 2921 so we can update our records lines are open from 8am to 6pm Monday to Friday except bank holidays security token search All security tokens are allocated bound to individual users If you have a security token and want to Know who it belongs to select Administration then Secure Device Search gt Administration Secure Device Search Secure Device Search Retrieve Cancel Enter the 10 digit serial number found on the reverse of the security token Click Retrieve The results screen shows the following details e the security token serial number e the security token type e the Customer ID e the User ID e the date
9. that the security token was bound to the user e the date that the security token was last used Appendix 1 Menu profiles The table below gives the details of the menu profiles referred to in Step 1 Menu profile Options included Options excluded FD Online administration e Administration of other users e No payment access AL POSPAY FD Online administration e Administration of other users e No payment access Enquiry User e View balances and reports only e No payment access Cheque Management and Positive Pay e Access to Cheque Management and Positive Pay Transfers e nternal transfers between your organisation s accounts e Enquiry menus to view balances and reports Pre Mandated Payments e Payments to beneficiaries created by the administrator One Off Payments e nitiate payments e Option for Approval is removed Payments Approver e Approve payments e Option to create payments and beneficiaries Positive Pay Only e Typically for users who only upload PosPay files such as IT departments etc e Administration e Enquiry Facility e Mails e Beneficiary Access e Accounts Information e Statements or Reports e Transaction Search e Service Request Enquiry e Administration e Enquiry Facility e Mails e Beneficiary Access e Statements or Reports e Accounts Information e Statements or Reports e Transaction Search e Service Request Enquiry e Mails same as ENQ e Cheque M
10. with the security tokens for all of your organisation s new users You can then log in to the FD Online home page and access Administration in the left hand navigation your menu profile Setting up new users For each user in your organisation you need to follow the four steps outlined below so your users can begin using FD Online The four steps are assigning the menu profile allocating account access allocating user roles and enabling users Each of your new users will need your organisation s Customer ID their own unique User ID and their own security token Step 1 assign menu profile In this step you will assign a set of menu options to each individual user To do this log in to the FD Online home page and select Administration from your menu profile then User Maintenance Ihe following screen is displayed gt Administration gt User Maintenance gt Maintain User User Maintenance Enter the User ID and click Retrieve Or to display all the User IDs in your organisation leave the User ID field blank and click Retrieve select the User ID on the left and click Details The following page is displayed gt Administration gt User Maintenance gt Maintain User gt User Details Details of User User Details Corporate Type User ID First Name Middle Name Last Name Salutation Gender O Male Female Location Access Indicator Global O Local Date Format ddMMiyyyy Menu Profile
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