Two Factor Authentication - USER GUIDE
Contents
1. If anyone else uses the same contact email as you for Online Services they may have been locked out of the account without your knowledge An email confirming this will have been sent to the email address used for the account Back to main contents Troubleshooting My 2FA passcode doesn t work when logging in The 2FA passcode is time sensitive so it could be a time related issue Ensure you are reading the passcode and immediately entering it into Online Services Check that the date and time on your device are correct You should also ensure you are using the correct timezone on your device for where you are situated It is recommended that your device is set to update the date time amp timezone automatically if this feature is available If you have multiple contact logins you need to make sure the 2FA passcode is the correct one for the contact login you are using If anyone else uses the same contact email as you for Online Services they may have been locked out of the account without your knowledge An email confirming this will have been sent to the email address used for the account If you are still having difficulties please contact our Customer Service team on 44 0 1865 332233 or by emailing support nominet org uk Back to main contents Troubleshooting What happens if I have lost the device with 2FA installed If you have another device associated with your contact login then you should Login to On2. Click Activate 2FA Welcome to Online Services Back to main contents Setting up your account in Google Authenticator Google Authenticator Enter a name for your account We suggest Nominet Online Services so you can easily find us again Enter the 16 character set up key which has been generated in Online Services Select Done Back to main contents Manual Entry Account Nominet Online Services Key HDUGHH377KDH2PSV Time Based Counter Based Alternatively you can scan the QR code from Online Services into your device The account name will automatically be set up as Nominet Online Services Google Authenticator will now generate a new 6 digit passcode every 30 seconds Use this to complete your 2FA set up process and when you log in to Online Services in future 52 B i Authenticator f 621585 Nominet Online Services Tip We advise you to set your device to Automatic Time Updates Use this process whenever you log into Online Services in future Google Authenticator installed on a device of your choice Get your passcode Open Google Authenticator and select the Nominet Account Your one time passcode is displayed e g 123456 Back to main contents Log in to Online Services using Two Factor Authentication Online Services Enter your email and password Click to log in You will be prompted to enter your 6 digit 2FA passcode
3. _ We support SES a Pes Step 1 Introducing 2FA Click Yes to set up 2 Factor Authentication Google Authenticator app on iOS for the iPhone iPad on your account Google Authenticator app for Android devices Step 2 Download Google Authenticator app or plugin Google Authenticat for Blackb devi Orage atta eres nes oar ererec omega nies You should now have a Google Authenticator app or plugin on your chosen device Microsoft Windows Authenticator app for Windows 8 devices Google Authenticator plug in for the Firefox browser BST Gea SNS A iendea Enter account name we suggest Nominet Online Services Step 3 Device set up aQEe Go to your i i We advise you to set your device to Automatic az E Enter the set up key from Online Services device m Your 2FA set up key is generated e g 12345C7891B3456A Time Updates if available You can usually find this option under Settings Date amp Time Click here to see an example OR Name your device so you can easily identify it within Scan the QR code from Online Services Online Services later e g Richard s smartphone m Click next Get your passcode lt Step 4 Complete 2FA set up You will be prompted to enter your 6 digit passcode The account will be set up as Nominet Online Services m Open Google Authenticator and select the Nominet account Your one time passcode is displayed e g 123456 Enter your 6 digit passcode e g 123456 gt
4. need 2FA as well What platforms are supported by Google Authenticator How often will I have to input a 2FA passcode How do I turn off 2FA Initially I did not want to activate 2FA on my account How do I set it up now If I don t like using 2FA can I revert back to using the passphrase Back to main contents Frequently Asked Questions Is 2FA turned on by account or by contact 2FA is linked to a contact i e the email address used to login to Online Services You can set it up for some or all of your contacts How many devices can I set up per Online Services contact The recommended way of managing access to Online Services is that contact logins are used by a single user only A single user should find 5 devices sufficient for the 2FA login process If I have set up more than one device which one do I use to generate my 6 digit passcode You can use any of the devices associated with your contact login The app on each one will generate a unique and valid 6 digit code for you to input into Online Services when you log in I have more than one contact login can I set up 2FA across all my logins using the same device Yes you can use the same device for multiple contact logins Make sure you name each account name within Google Authenticator something to help you identify the login it applies to e g Nominet OS john mydomain com I have already set up a passphrase do I need 2FA as well The existing passphr
5. will be set up as Nominet Online Services ip v To replace a device simply follow the lt Step 4 Complete 2FA set up steps for Get your passcode You will be prompted to enter your 6 digit passcode a Delete a device a Your one time passcode is displayed e g 123456 Enter your 6 digit passcode e g 123456 b Add a new device em Click Activate 2FA m Open Google Authenticator and select the Nominet account Welcome to Online Services Back to main contents Delete a device Online Online Services o Log in to Online Services using 2 Factor Authentication Go to Login settings Select Manage 2 Factor Authentication devices Select Delete device Select the device to be deleted e g John s smartphone Tip To replace a device simply follow the Note steps for a Delete a device Click delete button and confirm If the device you are deleting is the last device on b Add a new device the account you will receive notification that 2FA has been deactivated for this account Back to main contents Frequently Asked Questions Is 2FA turned on by account or by contact How many devices can I set up per Online Services contact If I have set up more than one device which one do I use to generate my 6 digit passcode I have more than one contact login can I set up 2FA across all my logins using the same device I have already set up a passphrase do I
6. A on my account How do I set it up now Logon to Online Services and go to Login settings and Manage 2FA from within Online Services The instructions explain the set up processes If I don t like using 2FA can I revert back to using the passphrase Yes You can deactivate 2FA by logging in to Online Services and go to Login Settings You will need to delete each of the devices associated with the contact to deactivate 2FA The instructions explain the processes for deleting a device You can then add the passphrase back from within the Login Settings Back to main contents Troubleshooting I get an error when inputting my 16 digit set up key I ve got a message that my account is locked My 2FA passcode doesn t work when logging in What happens if I have lost the device with 2FA installed I get an error when inputting my 16 digit set up key Please check that the characters have been inputted correctly The 16 digit setup key will not contain the number zero 0 or the number one 1 If you are still having difficulties please contact our Customer Service team on 44 0 1865 332233 or by emailing support nominet org uk I ve got a message that my account is locked If you enter the wrong passcode 8 times you will be locked out of your account If this happens you will need to vailidate your identity with our Customer Service team on 44 0 1865 332233 or by emailing support nominet org uk
7. Go to your device Go to Online Services Enter 2FA passcode e g 123456 Welcome to Online Services Add a new device Before you start Google Authenticator Online Services Login to Online Services using Go to Online 2 Factor Authentication Services We recommend that you start by downloading You need to know which device you plan Google Authenticator on your chosen device to add m Open the relevant app store Search for and download Google Authenticator If you Go to Login Settings The device could be a smartphone tablet laptop or PC are using a Windows phone search for Authenticator We support Google Authenticator app on iOS for the iPhone iPad Pm Bigio Select Manage 2 Factor Google Authenticator app for Android devices J n Authentication devices Google Authenticator app for Blackberry devices z Microsoft Windows Authenticator app for Windows 8 devices es Select Add manage devices Google Authenticator plug in for the Firefox browser Open Google Authenticator lt Step 3 Device set up m Enter account name we suggest Nominet Online Services to your m Your 2FA set up key is generated evice Enter the set up key from Online Services e g 12345C7891B3456A Click here to see an example OR Name your device so you can easily identify it within Online Services later e g Richard s smartphone Scan the QR code from Online Services m Click next The account
8. Two Factor Authentication USER GUIDE Two Factor Authentication or 2FA is a two step verification process that provides an extra layer of security for you when accessing your account within Online Services The benefits of 2FA are a higher level of protection for your Online Services account and the data held within it This is because 2FA reduces the risk of an intruder gaining access to it 2FA is optional and is provided at no extra cost Content 1 Instructions Sign up to 2FA Setting up your account in Google Authenticator Log in to Online Services using 2FA Add a new device Delete a device 2 Frequently asked questions 3 Troubleshooting 4 Glossary Sign up to the Two Factor Authentication service Before you start Google Authenticator Online Services Would you like to We recommend that you start by downloading eer sign up for 2 Factor Google Authenticator on your chosen device ele Authentication Decide which device you will install Google Authenticator on You will use Google Authenticator in future to generate your 2FA m Open the relevant app store passcode whenever you log in to Online Services m Search for and download Google Authenticator If you are using a Windows phone search for Authenticator If you do not see this message go to Login settings in Online Services and select Two Factor Authentication Add manage devices The device could be a smartphone tablet laptop or PC
9. ase system already provides an additional layer of security when logging into Online Services 2FA is a more secure system because it requires the use of an additional device If you opt to set up 2FA this will replace your existing passphrase login Back to main contents Frequently Asked Questions What platforms are supported by Google Authenticator We support the following platforms Google Authenticator app on iOS for the iPhone iPad Google Authenticator app for Android devices Google Authenticator app for Blackberry devices Microsoft Windows Authenticator app for Windows 8 devices Google Authenticator plug in for the Firefox browser There are many third party implementations of Google Authenticator including applications for PalmOS Chrome OS and Java If you can successfully get the app to work with Online Services then it is fine for you to use it However Nominet advisors cannot provide any support for these implementations and we cannot vouch for their security Back to main contents Frequently Asked Questions How often will I have to input a 2FA passcode You will need to input a 6 digit passcode from the Google Authenticator app every time you login to Online Services How do I turn off 2FA Log in to Online Services and go to Login Settings You will need to delete all devices associated with the contact to deactivate 2FA The instructions explain the processes Initially I did not want to activate 2F
10. line Services using the other device Go to Login Settings and Manage 2 factor authentication devices Delete the device that has been lost If you don t have another device associated with your contact login then you will need to contact our Customer Service team on 44 0 1865 332233 or by emailing support nominet org uk Once we are able to verify your identity we will delete the lost device from your contact login for you Back to main contents Glossary 2FA or Two Factor Authentication 2FA is a two step verification process which provides an extra layer of security for you when accessing your account within Online Services 2FA pass code A time limited 6 digit code generated by the Google Authenticator app or plugin and which is needed alongside your username and password each time you log into Online Services if you have signed up for the 2FA service The Google Authenticator app or plugin generates a new unique passcode every 30 seconds 2FA set up key Referred to as the secret key in Google Authenticator this 16 character code links the device which hosts your 2FA app or plugin with Online Services Contact email The email address you use to log into Online Services Google Authenticator The 2FA app or plugin that is used to implement 2FA within Nominet Online Services Password The password you use to log into Online Services Passphrase The additional passphrase you may have set up that you use
11. to log into Online Services once you have entered your username and password The passphrase provides an additional layer of security when logging into Online Services but 2FA improves on this by requiring the user to generate a passcode on a separate device The passphrase system will still exist for those who would like to keep using it but if you opt to set up 2FA the 2FA system and login will replace your passphrase log in Back to main contents
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