INDeX 20DS User Guide
Contents
1. ee ene 11 Page 2 Contents INDeX 9 1 20DS User s Guide 38DHBO0002UKCN Issue 6 06 2002 Introduction to the 20DS Introduction Page 3 Introduction Introduction to the 20DS This guide is for the INDeX 20DS used on the INDeX telephone system operating under Software Release 9 1 Your System Manager will be able to tell you which ooftware Release your system is operating under The 20DS works in association with your INDeX display phone and each 20DS provides your phone with an additional 42 DSS keys You can associate several 20DS s with your INDeX display phone Linking kits are provided to link the 20DS to your display phone and any additional 20DS units To link the 20DS to a display phone or another unit simply clip two of the Linking Kit pieces into two of the slots on a 20DS unit and then clip these two pieces into the corresponding two slots on the underside of the phone or unit Four Linking Slots for the insertion of the Linking Kits are located beneath the unit Four Linking Slots for the insertion of the Linking Kits are located beneath the unit Each 20DS requires its own telephone socket and a mains power socket e DSS Keys Direct Station Select e Each DSS key can store an extension line or group number You can then use the key to dial that number using a single key press Please note that when working with remote numbers certain limitations may apply C2. AVAYA INDeX 9 1 20DS User s Guide Page 2 Contents Contents HO ote Vos C0 meer oe 3 ITE OO UG TIG TIO me 0D x ferm 3 ulus a Ej eee ee ene M 4 Tre Rower SUD DIY hit ssteidpara um Medea tated Rss Re e aq D SUA ES UCM UM NM RID MEA Nl 4 EURO PIE ID NE E nd bec dedicatio uis dentes ibm UU dar otras muto decirme ils 4 PH BRurEAgblcz m 5 ij c 5 Seting UP TMC 1D So cic E 5 WEE 5 Answenng a Calls FasbOreenmPlastisi gatis de om b tam ERI ues E Moa stad ROME SPARE 005 D SPee BICI CREER REL TU E EL LL 6 PIOIGING GAS SONG GIGOTsssistesubetesns htt sescitub t hti ac booa uim usce bbc unt bec thua as fepe mohdboc that estime 6 Unparkirig Calls Slow Red Green FIaSDsu se ed e ENSE Nt i b e t EIER Le Nea I REI eee 6 MEATS MTN ANG eect eae gece R E T E E E E E E E T Picking up Calls Fast Green Ised FIasTuses oie rer mu to rv theo RED arn Loue teo vete o iii t eeu T Selno Up the 200S riis X X M 8 PRS SOC I AMIN Me 20D Sron er 8 sitse rinsed Ben H PT 9 FRO aSSOCIAUINIG a DSS UN e E 9 cleanng Seling S sedent nd teint s lat ae Nae ta cesta Sea ahi can ep imde Led eI eM anaes 9 Besti d Eee NONU ee E E en tote eee Nee E men ee ee Re eee ee eee ee ee 10 Testing TNE Keys CAINS uice cde ami ie tint a bote 00d er Nat hla N 10 Ine d
3. an extension or group of extensions 1 Press the DSS key under which the extension or group is set 2 If busy shown by a solid red BLF lamp your phone displays the options available usually callback or camp on If your system has an integrated Voice Manager attached you can record a voice message instead The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another extension To make an external call using a particular line or group of lines 1 Press the DSS key under which the line or line group is set 2 If busy shown by a solid red BLF lamp your phone displays the options available 3 Otherwise dial the external number Answering a Call Fast Green Flash A fast flashing green lamp shows an external call ringing on a line To answer a call 1 Press the fast flashing DSS key associated with the call you want to answer 2 Continue the call using handsfree or pickup the handset 3 To end the call either press ANSWER RELEASE or replace the handset INDeX 9 1 20DS User s Guide Using the 20DS Page 5 38DHBO0002UKON Issue 6 06 2002 Notes Page 6 Using the 20DS Speed Dials Speed Dials To dial a speed dial 1 Press the DSS key under which the speed dial store is set Holding Calls Solid Green To hold a call 1 Press HOLD on your phone To retrieve a held call 1 If the held line or extension is set under a DSS key the key s BLF lamp is sol
4. on with green lamps Pressing the top left DSS key again will now illuminate all the red lamps Pressing the top left DSS key will illuminate all the green lamps Pressing the top left DSS key yet again will switch all the lamps off Pressing any DSS key now will switch its lamp on off in a red green cycle To end the test simultaneously press any two DSS keys in different columns CO CON OD C0 INDeX 9 1 20DS User s Guide 38DHBOO02UKCN Issue 6 06 2002 Index Announced transfer T ANSWErNO CallS aeus o Associating the unit 8 Calls PAR SWC c H 5 Vie US PEN OS 5 Gard INSE sexvacersocbaccyorcioveuatevarverasdards 10 Change association 9 Clear settings coorta epos apuro 9 DSS Keys SEUD saint iid ani scas i e etcetera 9 Bid dB dm 10 Erase Se UNGS pessromiossm E EA 9 PIOIGING CalScin 6 WAR gm eener nea ea aR IR 10 ADEN aa aa E 10 Label template 10 Mains supply eeeeeseeeeeeeeeee 4 jureidlgielferzi amer 5 INDeX 9 1 20DS User s Guide 38DHB0002UKCN Issue 6 06 2002 Index Page 11 Moving the UNIU evcsozevaucsareveueracersueravergecuares 9 miidsrepez e 6 FICK UO Calls EN Power supply unit 4 Programming the keys 9 mls 4 FRE 4550C
5. 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email globalsme avaya com Web http www avaya com INDeX 9 14 20DS User s Guide 38DHBO0002UKON Issue 6 06 2002
6. Pilot number set under the DSS key The Power Supply Unit The 20DS requires the use of a power supply unit PSU plugged into a mains power socket You must only use the PSU s supplied by Avaya WARNING You must ensure that the PSU s ventilation slots are not obstructed and that there is clear space all around the PSU Do not fit the PSU adjacent to other PSU s as excessive heat may be generated Further Help In all instances first seek help from your System Manager They will seek further assistance from your system s Maintainer if necessary System Manager on extension eeeeee This guide is also available from our Internet site http support avaya com Page 4 Introduction INDeX 9 1 20DS User s Guide The BLF Lamps 38DHBOO02ZUKCN Issue 6 06 2002 Notes Using the 20DS Page 5 Using the 20DS Notes Once associated with a phone the 20DS provides that phone with an additional 42 DSS keys This section gives examples of some of the functions of the keys To check the unit is associated 1 Press PROGRAM on your phone 2 Press one of the DSS keys on the 20DS e f ENTER PASSCODE appears on the phone then the units are correctly associated e lf ENTER PASSCODE does not appear the 20DS is associated with another phone see Re associating a DSS Unit on page 9 3 Press PROGRAM to end the test Setting up the DSS Keys See Programming the DSS Keys on page 9 Making Calls To call
7. ear key 4 Using the solid green DSS keys dial the number of the display phone with which you want the unit associated Page 8 Setting Up the 20DS Associating the 20DS If you misdial part of the number use the bottom solid red DSS key to clear the whole entry If the number dialled is not an extension the unit clears the number entered If the number dialled is okay all the lights go out You can now program the DSS keys see page 9 INDeX 9 14 20DS User s Guide 38DHBO0002UKON Issue 6 06 2002 Programming the DSS Keys Setting Up the 20DS Page 9 Programming the DSS Keys You can program each DSS key with a line extension or group directory number Once programmed the key s BLF lamp displays the status of that number and call to that number e g free busy ringing etc Alternatively you can program a key with a system speed dial number To program a DSS key Press PROGRAM and then the DSS key to use Enter the phone s passcode The display shows the current stored number if set Press CANCEL to clear the stored number Enter the number to store e Foran extension line or group number simply dial the directory number to store e Fora system speed dial number press the SPEED DIAL key and dial the required speed dial store number 6 Select another DSS key or press eDONE 7 Press PROGRAM to finish O A con Re associating a DSS Unit You can change the phone with which the 20DS i
8. eld call Picking up Calls Fast Green Red Flash Fast flashing BLF lamps indicate calls waiting e A fast flashing red lamp indicates a call ringing the extension or group of extensions set under that DSS key e A fast flashing green lamp indicates an incoming call on a line To pickup the call 1 Press the DSS key 2 Continue the call using handsfree or lift the handset INDeX 9 1 20DS User s Guide Using the 20DS Page 7 38DHBO0002UKON Issue 6 06 2002 Transferring Calls Page 8 Setting Up the 20DS Associating the 20DS Setting Up the 20DS Associating the 20DS Before using the 20DS you must associate it with an INDeX terminal You can associate several 20DS s with the same terminal if required to reassociate a 20DS with a different terminal after setting up the DSS keys see page 9 To associate a 20DS 1 Ensure that the unit s power supply is connected and switched on the BLF lights should flash briefly and the unit gives a short ring 2 Plug the unit s line cord into its LINE socket on the base of the unit and then into an INDeX system phone socket 3 he units BLF lamps come on in the pattern shown below Green and Red Flashing Keys Solid Green Number Pad Keys Red Clear Key The green and red flashing lamps indicate associate mode The solid green DSS keys form a dialling pad matching keys 1 to 9 and 0 on 2030 50 60 phone or the 20CC turret The lower solid red DSS key acts as a cl
9. id green 2 To retrieve a held call press HOLD again Unparking Calls Slow Red Green Flash Telephones on the INDeX system can park calls 2030 50 60 phones and the 20CC turret can do this using the PARK option on the display Each phone can park several calls and unlike held calls they can be retrieved by any other phone To unpark a call 1 A slow flashing BLF lamp indicates a parked call e Red Another extension has parked a call on a line set under the DSS key e Green You have parked a call to your phone by pressing PARK or HOLD ANSWER RELEASE 2 Press the DSS key to unpark the call at your phone 3 Continue the call using handsfree or lift the handset Page 6 Using the 20DS INDeX 9 1 20DS User s Guide Speed Dials 38DHBO0002UKOCN Issue 6 06 2002 Transferring Calls Using the 20DS Page 7 Transferring Calls After answering a call you can transfer it to any extension or group of extensions set under a DSS key To make an unannounced transfer 1 Whilst talking to the caller press the DSS key for the required extension or group of extensions 2 Press ANSWER RELEASE on your phone or replace the handset To make an announced transfer 1 Whilst talking to the caller press HOLD and then the DSS key for the required extension or group of extensions 2 When answered ask if they wish to accept the call e If yes press ANSWER RELEASE on your phone e l f no press HOLD to return to the h
10. ldlG taco ete ioi u EPE nE E P Em ERES ES 9 Removing the label cover 10 Retrieving held calls 6 SCTP i em NL ENS 9 Speed dial stores 9 SDE CC dials e 6 System Manager eeeeeeeeeee 4 57 e a 10 Transferring calls 7 Unannounced transfer T Unparking calls 3 ooo xoi eoe 6 Word for Windows 10 Index Page 11 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to gsspublishing avaya com Copyright 2001 Avaya All rights reserved Avaya Global SME Solutions Sterling Court
11. onsult your System Manager for details e Alternatively you can use a DSS key to dial a system speed dial number e BLF Lamps Busy Lamp Field The DSS keys incorporate dual colour BLF lamps These show the status of the extension line or group number stored under each key The lamps use different flashing rates and colours to show different conditions e g busy ringing on hold etc see page 4 INDeX 9 1 20DS User s Guide Introduction Page 3 38DHBO0002UKON Issue 6 06 2002 Introduction to the 20DS Page 4 Introduction The BLF Lamps The BLF Lamps The DSS keys incorporate dual colour BLF lamps These show the status of the number stored under the DSS key Red BLF Lamp Signals e Slow Red Flash A call on a line set under the key has been parked To unpark the call press the DSS key e Fast Red Flash Shows that the extension set under the key is ringing To pickup the call press the DSS key e Solid Red The extension line or group set under the key is busy or not available e g set to no calls with no divert number set Groups only show busy if all members are busy Green BLF Lamp Signals e Slow Green Flash Shows a call parked by your phone To unpark the call press the DSS key e Fast Green Flash Shows an external call ringing on a line To answer the call press the DSS key e Solid Green shows a call connected to your phone or held by it Alternating Green Red Lamp Signals e Indicates a call to a
12. r slots 3 Bow the label cover to slip the tabs on the top edge into their slots Label Template A template exists for creating labels for the DSS keys on terminals 20CC turrets and 2030 50 60 telephones The template file DSSKEYUK DOT works with Microsoft Word for Windows 2 6 and 7 You can download a copy of the DSS Label Template from our Internet site http support avaya com or from the CD supplied with the terminal To use the template 1 Copy the file DSSKEYUK DOT into the Word template directory i e the directory containing other DOT files this varies according to the version of Word and other Microsoft programs that you use typically it is the WINWORD or TEMPLATE directory 2 Start Word Select File and then New 3 From the list of templates select DSSKEYUK 4 Follow the instructions included within the template Testing the Keys amp Lamps Page 10 Setting Up the 20DS DSS Key Label The 20DS has a test cycle that checks all it s lamps and keys You can do this without affecting the unit s programming i e your phone and DSS key settings To test the keys and lamps 1 Turn the 20DS s power supply off 2 Whilst holding down the bottom left DSS key switch the power supply back on and then release the DSS key 3 All the key lamps will come on green and you will hear a tone All the key lamps Will then switch to red and again you will hear a tone Only the top left three DSS keys will now be
13. s associated without physically moving the unit This saves having to reprogram the DSS keys The associated phone must still be a INDeX display phone To reassociate a 20DS 1 Switch off the unit s power supply 2 While holding down any two DSS keys in different columns switch the unit s power supply back on 3 The unit should switch back on with the top keys flashing alternate green and red Continue from Step 3 of associating a 20DS see page 6 Clearing Settings Inserting any other type of phone even temporarily into the 20DS s socket erases all the 20DS s programming If the 20DS is reconnected you must associate it with a INDeX display phone again see Associating the 20DS on page 8 and then reprogram the DSS keys see above INDeX 9 1 20DS User s Guide Setting Up the 20DS Page 9 38DHBOOO2ZUKCN Issue 6 06 2002 Programming the DSS Keys Page 10 Setting Up the 20DS DSS Key Label DSS Key Label Next to each column of DSS keys is an area in which you can label each key You can remove the label cover to write on the card below To remove the label cover 1 Insert a fine but not sharp point e g end of a paper clip into the pin hole at the top of the label cover Use this to squeeze the label downwards the label should DOW 2 Lift the label cover clear and remove the card insert To replace the label cover 1 Replace the card insert 2 Slide the tabs on the bottom edge of the label cover into thei
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