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HP ProLiant DL585 Generation 6 Server User Guide

1. rn OOO PCI X non hot plug expansion slot 1 64 bit 100 MHz half length Component identification 13 tem Per System maintenance switch SW3 DA mm cbf EE MA MAG D BO Tt i The system maintenance switch SW3 is an eight position switch that is used for system configuration The default position for all eight positions is Off closed Off iLO 2 security is enabled On iLO 2 security is disabled Off System configuration can be changed On System configuration is locked Password protection Off Password is enabled override On Password is disabled Component identification 14 Pesio pescipion uno Configuration validation Off Switch has no function On Setting clears CMOS and NVRAM C fisse PE When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM Z CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur See the HP ProLiant DL585 Generation 6 Server Maintenance and Service Guide on the Documentation CD for more information Media board ad System Insight Display E Boot device selector switch SW1 Component identification 15 Boot pelin s
2. e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product Z CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server Z CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency Troubleshooting 67 To answer these questions the following information may be useful Prepare 1 Run HP Insight Diagnostics on page 62 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses the server for diagnosis Be sure the server is in the proper operating environment with adequate power air conditioning and humidity contr
3. 0 JAE AEB UAWA ESS E INZA F 2 ASA ASSE AS HOR oh RE ARONA A 3 SUOI BS 2121 188 EESADDI Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replace
4. CSR RHET DIERRE MAT SAAR MIB AROMA TES ARO HAR CERA MRI SAB HP HAS PERERA AIT Bid A GERR HP SERA ERA CSR PAA IBAA SERRE BD IS HR RO AB I 48 HP MORSE ESA PANAMA HP BLE DIARREA CARR 5 SLA RARA HP ARMAR AED A HE AU AE TRE AU ACA ER MRA AIA dk BARBRA HP A RESRRERTBRRA FPSS HP HREM XNA BORA HEERS RKE AX HP EP BITRATE HARR ERAKAR AAA AAA BARA HP Pas http www hp com go selfrepair Technical support 96 SP BITS H HP maxar TAS AAA TAEZ CSR MEHR LAISSES gt I Bes EARE SHER EX AOE gt ADR HE SZ HP ER HP RIERA E WEHR TIER SER ERA CSR E RER AI HP SAAE AAG EE IR CSR EHE AA SARTRE RIS EMEA gt MREER HP EMEA HP UL FUE ARIS AT AS AIIM H ES ARENA e HS ESFERA o EPA ARE ATTREZZI gt MA WI RIEER HP AER ATERRAT ERRERA gt AT St cate EA REARS FRAME Mi RE HP PAARE ATRAS ANAEFRA gt HP FEBRE BRS Fo BHSAEETHSH ARH METRE Bi IMA RR LETAIS F CSR SASH RLF E DURA gt EHR Stat F BAR FAS RARER REMI gt GET EE VAT HP RER gt BAMA A BEBES TERRIER E LARA HP ABER CSR BRS HH CHM PA o ARMARIO ABE HP gt BARRA GERAD 5 ALFA MIRAR ARO HP IRRIFARRA AS HR OA RRR SC BS 20 RAMARRI E HP ARE MENTIRA NE RETRASO gt HAS ARMAR ADE AEE RE HERA gt ME HP 9 T SRATH FEM FERIE IAEA gt ERAR gt SH HP 48 th http www hp com go selfrepair HE 2 HP ASS 42 AZS HAS ARO LE SE DA AS SSUS WHS UTS 87 AA DA az el CSR RES SASSO VAS ASUO Et 212 SAHE HP
5. www hp com go selfrepair Technical support 95 BRESACERBRIIY EZ PERAZA RIMORCHI ELE RARI DHO Ho ITS MORE ACE CSR MAU EI BORIS CSR EEA AIEA TED EMP HPEAISHPIERA THIS AB UA B HMSTOMREBR DBERILHAL SERIAL TATA FT CSRBMICIL FO 2H Y AH Y ET DA BESRCCEADAOMM MA DUT LE REO PIE ER ER SN IAN TO EY ERITREA kU RARER RENET EE REBCBENTECH EM COMMEMERCRRACT HARRIOT LERERAHPIZ SERRE RMS SAI SRULFORRISHAENSRES EANROMAANICSUTIS ARRA E BAL TUTE lt CER REEY EXZERITSECEMTEET E PRAO MROB IE MESCCBACLHVECA MORI MMS DI IIA HPET ISHPIEM RF RBS SEMEF DALAVES MANDATARIO BRA C A nt tt DEBA TRE IAS MITA gt TIE CABRA ERASE L KIICHALES Et MICA 2 TIE BAM ER IEEE LCR ERARIO lt amp 52H 6 CE ARS IB RNEU ET R RAD EEE HPOBESZABOI REL TWEE MANTECA ENT ALES RRAD CSR E TERMICI RBA EPIA SBBMHSMEIDMRRENTWES MEA SHPO ET DENIS HEMBRA GAFIISE RBA ICAA SHPICIRRAL TS ESL AEREE ET SHAS MO RORA A AERE EBITAMTL ESL ARA ARE LAS HPA DAMA ADAR NET HEBCI EORIIE HPA SUMAR E ERA WAID ERER CEA Siti LET EP BITS HORES EA A TENE CSR ABH DURA ERES AE MA ERAS ME XA FEE WREE HP GX HP ARS RARE ATEI MERA CSR ERRE HP RAIRA AIK ET BIR AA CSR BH AIRE EXE PDA ETE MRK HP BIKA IBASE SAE REMATE T H EPIA ZA TENIA ERA EA ATREA Fit MRE EX HP AB BRAM MARIE ABRI sas e AIRIS ARS KA HP ATREA FUENTE A Min A HE AE HP ERRE RARE EA ATA ATHMEAARENBE HERMES HEX AENA AR PRCA E
6. Be sure that the power supply LED is green a O A Be sure that the front panel external health LED is green Hardware options installation 45 PA IMPORTANT For maximum server availability be sure that the two power supplies are powered by separate AC power sources NOTE If the server will be shipped to another location after configuration install a shipping screw into each power supply Expansion boards e E A E do as 5 T 1 PCI X non hot plug expansion slot 64 bit 100 MHz half length 2 PCIX non hot plug expansion slot 64 bit 100 MHz full length 3 PCI Express x4 non hot plug expansion slot full length PCI Express x4 non hot plug expansion slot full length 4 PCI Express x8 non hot plug expansion slot full length 6 PCI Express x4 non hot plug expansion slot full length PCI Express x8 non hot plug expansion slot full length 8 PCI Express x8 non hot plug expansion slot full length 9 PCI Express x4 non hot plug expansion slot half length Installing an expansion board Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards ZN CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expans
7. is adequately stabilized before extending a component from the rack Z WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or maintenance procedure slide the server into the rack by pressing the server rail release latches q q q q q a q AN AN AN Ze Removing the access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Operations 28 Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage We IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 16 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off 1 Extend the server from the rack Extending the server from the rack on page 27 2 If the locking latch is locked use a T 15 Torx screwdriver to unlock the latch NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 1 1 3 Lift up on the hood latch and remove the access panel 4 After i
8. use the SmartStart software on page 55 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website hitp www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website hitp www hp com support Software and configuration utilities 63 EY IMPORTANT Always perform a backup before installing or updating device drivers ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix http www hp com go supportos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com
9. 32 ns a Processor ara 34 Memory OBIONS atesora lama ias tome tee ide 40 Advanced ECC memory sccc cscdsncescecdetessteseaseiqie008sebeedeeseaydcedtenz cesesndecetessazeeeheantecetadadaceeaivedaderedeamonss 40 AAA nn ie ne nana 40 Hodge 41 Installing a hot plug hard drive casaca aaa 42 Installing DVD CD ROM or diskette drives einen A Sah 43 poppiera 44 LIE EE RR AREZZO 46 Installing an expansion ap Sd ete ie 46 Battery backed Wier 48 EN PRETI ECT A NATIN EA TA I E Te ye 52 Cabling A da 52 BW 52 Front panel cable compone ia 53 SAS and SATA harddrive cli e 53 Cepillo 54 Sotiware and configuration Uli cca 55 Contig ration OO nee ni ee SA ER upanne 55 A e E RD NRO GOTICI OOOIRIE SOTA CI CAR o 55 SmartStart Scripting Toolbar ia 55 HP ROM Based Setup Utility sise 56 HP ProLiant Essentials Rapid Deployment Pack 57 Option ROM Configuration for Ari nantais 58 Array C nfiguration Utility casas aaa tds 58 Re entering the server serial number and product ID 58 Management A e E ven 59 Automatic Server Recovery eeeeeeeeeeeeeceeeneeeeeeeeeeeeeeeeeaaeeeeeeeeeceeenaaeeseeeeeeeseeeaaaaeeeeeeeees 59 Integrated Lights Out 2 technology Sesau aan 59 StorageWorks library and ape in a 59 APP iii 60 HP Systems Insight Manageriale 60 Redundant ROM support i 60 ROMP g Ulla lads a Un une 61 System Online ROM flash component utility iii 61 A nine nn ea 61 o O E ENE e 62 HP insight Dogsitter 62 Integrated
10. HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber RSSWMBA SE e For midsize and large environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remote monitoring notification advisories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows servers that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber ISDVD Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology an HP Care Pack Service or HP contractual support agreement For more information see the HP website http www hp com go insightremotesupport Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system
11. HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 70 Troubleshooting 77 Start OS boot problems 2 Go to POST Problems Does the 1 a server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors Does SmartStart No troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy J Troubleshoot Diagnostics run problem found without errors by Diagnostics E Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Troubleshoot possible corrupted system disk or OS Does condition still exist Does condition still exist Break server down Yes to minimum configuration Does condition still exist Add parts back to configuration to isolate component Does 8 condition still Troubleshoot or replace basic exist server spare parts 9 Go to General Dia
12. Off Normal system off Green Normal system on Flashing amber System health degraded Flashing red System health critical Off Normal system off Green Linked to network Flashing green Linked with activity on the network Off No network connection Green Linked to network Flashing green Linked with activity on the network Off No network connection Amber System has AC power and is in standby mode Green System has AC power and is turned on Off System has no AC power Component identification 7 Processor memory module components Description Processor socket 1 boot processor PPM socket 1 Processor socket 3 PPM socket 3 See Processor options on page 32 for population guidelines Component identification 8 DIMM slot identification Each memory node consists of eight DIMM slots in four banks See Memory options on page 40 for DIMM population guidelines SAS and SATA hard drive LEDs CONC sete 1 Fault UID LED Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity Component identificati
13. considerations 65 safety information 60 SAS cabling 53 SAS device numbers 41 SAS hard drive 10 41 42 SAS hard drive LEDs 9 10 42 SATA cabling 53 SATA drives 41 SATA hard drive 10 41 42 SATA hard drive LEDs 9 10 42 scripted installation 55 serial connector 11 serial number 58 series number 81 server asset text 58 server fault indications flowchart 78 server features and options 32 server options installing 25 32 server specifications 88 server installation 25 service notifications 69 shipping carton contents 25 site requirements 22 SmartStart autorun menu 55 SmartStart Scripting Toolkit 55 SmartStart software 26 SmartStart overview 55 space requirements 22 specifications 88 specifications environmental 88 specifications server 88 start diagnosis flowchart 69 static electricity 87 status lights battery pack 18 StorageWorks Library and Tape Tools L amp TT 59 support 63 90 support packs 55 supported operating systems 64 switch boot device selector 16 43 switch system maintenance 13 14 symbols on equipment 66 symptom information 67 system battery 31 system board 13 58 system board components 13 system board switches 14 system maintenance switch 13 14 system power LED 18 27 system keeping current 63 Systems Insight Display 13 29 Systems Insight Display LEDs 16 29 T Taiwan battery recycling notice 86 technical support 90 telephone numbers 90 temperature requireme
14. d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica l
15. external health 7 LED fan 16 20 Index 103 LED LO NIC 12 LED internal health 7 16 LED power button 7 LEDs battery pack 18 LEDs front panel 7 LEDs hard drive 9 10 42 LEDs NIC 7 12 LEDs power supply 12 44 LEDs rear panel 12 LEDs SAS hard drive 9 10 42 LEDs SATA hard drive 9 10 42 LEDs Systems Insight Display 16 28 29 LEDs troubleshooting 65 LEDs unit identification UID 7 11 12 loose connections 68 M Management Agents 60 management tools 59 media board 13 15 16 media board components 13 15 16 media drive 6 43 media drive bay 6 43 media drive blank 6 43 memory 40 memory Advanced ECC 40 memory installing 40 memory maximum supported 40 modifications FCC notice 82 mouse connector 11 N NIC connectors 11 NVRAM clearing 14 O Online ROM Flash Component Utility 61 operating systems 26 64 operations 27 optimum environment 22 Option ROM Configuration for Arrays ORCA 25 58 options installation 25 32 ORCA Option ROM Configuration for Arrays 25 58 OS boot problems flowchart 76 P PCI expansion slot definitions 13 46 phone numbers 90 port 85 code viewing 16 POST error messages 80 POST problems flowchart 75 power button cable connector 15 power button cabling 15 53 power button LED 7 power connectors external 11 power connectors internal 13 power cord 66 86 power distribution unit PDU 24 Power On Standby button 7 25 27 pow
16. not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 87 Specifications Environmental specifications ET 40 C to 70 C 40 F to 158 F ss 1 noncondensing All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications 17 6 cm 6 94 in 67 3 cm 26 5 in 48 3 cm 19 0 in Maximum weight all hard 95 lb drives power supplies and processors installed 79 Ib Minimum weight one hard 36 kg 79 lb drive one power supply and one processor installed Rated input voltage 100 127 VAC 200 240 VAC Rated input frequency 50 60 Hz Rated input current 100 VAC 12A 200 VAC 8A Rated input power 100 VAC 1161 W 200 VAC 1598 W Specifications 88 BTUs per hour 2100 VAC 3960 BTU 200 VAC 5450 BTU Power supply output Power supply output 910 W low line 1300 W high line Specifications 89 Technical support Before you contact HP Be sure to have the following information
17. on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 75 Start POST Is 3 Problems RILOE board Verify the KVM is cabled pes to RILOE board 2 Verify video is cabled correctly Is iLO running on the server Do you have known good KVM Test RILOE board or replace KVM component any beep codes 4 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken Error Messages No 8 Does Isolate and condition still exist 6 Does the If condition still exists error code provide replace indicated direction component minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist No Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 5 Record action taken 10 Ensure the following information is available Call HP Service eSu
18. product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inter
19. system in the event of a failure in the primary power supply You can install or replace a second hotplug power supply without powering down the server N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Hardware options installation 44 AA CAUTION If only one power supply is installed do not remove the power supply unless the server has been powered down Removing the only operational power supply will cause an immediate power loss NOTE If you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw It is located just under the port colored plastic handle of the power supply unit 1 Remove the power supply blank 2 Connect the power cord to the power supply Secure the power cords to the retaining clip Connect the power cord to the power source
20. version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPag writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant ROM through RBSU 1 Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen Software and configuration utilities 60 Select Advanced Options Select Redundant ROM Selection Select the ROM version Press the Enter key Dunay Press the Esc key to exit the current menu or press the F10 key to exit RBSU The server restarts automatically ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPag diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system Online versions of the ROMPag utility are also available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPag utility see the HP website http www hp com go support S
21. 101 Index A access panel 28 ACU Array Configuration Utility 58 adapter LEDs 7 12 additional information 65 ADU Array Diagnostic Utility 62 Advanced ECC support 40 airflow requirements 22 Altiris Deployment Solution 57 Altiris eXpress Deployment Server 57 Array Configuration Utility ACU 58 Array Diagnostic Utility ADU 62 ASR Automatic Server Recovery 59 authorized reseller 90 auto configuration process 56 Automatic Server Recovery ASR 59 Autorun menu 55 Basic Input Output System BIOS 57 61 70 batteries replacing 85 battery 13 85 battery pack LEDs 18 battery replacement notice 85 battery backed write cache BBWC 13 18 48 52 battery backed write cache battery pack 13 battery backed write cache cabling 52 BBWC battery backed write cache 13 18 48 52 beep codes 80 BIOS Basic Input Output System 57 61 70 BIOS Serial Console 57 BIOS upgrade 61 boot device selector switch 16 43 boot options 57 BSMI notice 84 buttons front panel 7 buttons rear panel 12 C cable management arm 25 cables 52 68 82 cabling BBWC 52 cabling graphics card 54 cabling power button 15 53 cabling USB 53 cabling video 53 Canadian notice 83 Care Pack 21 64 Change Control 64 class A equipment 81 class B equipment 81 CMOS complementary metal oxide semiconductor 14 complementary metal oxide semiconductor CMOS 14 component identification 6 components front panel 6 7 co
22. 2 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Disposal of waste equipment by users in private households in the European Union Regulatory co
23. 2 e The external health LED Systems Insight Display LEDs on page 16 is red or amber e The internal health LED Systems Insight Display LEDs on page 16 is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Systems Insight Display LEDs on page 16 e Faulty internal component Refer to Component identification HP Insight Diagnostics on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Docum
24. 70 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 69 e General diagnosis flowchart on page 70 e Server power on problems flowchart on page 72 e POST problems flowchart on page 75 e OS boot problems flowchart on page 76 e Server fault indications flowchart on page 78 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item ECO General diagnosis flowchart on page 70 2 Power on problems flowchart Server power on problems flowchart on page 72 POST problems flowchart on page 75 OS boot problems flowchart on page 76 Server fault indications flowchart on page 78 Troubleshooting 69 Start diagnosis Do 1 Goto Yes you want General to perform the General diagnosis Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are un
25. 8 If the existing cache is connected to a battery observe the BBWC Status LED Battery pack LEDs on page 18 o If the LED is blinking every 2 seconds data is still trapped in the cache Restore system power and repeat the previous steps Hardware options installation 48 o If the LED is not lit disconnect the battery cable from the cache tt 5 Remove the controller Hardware options installation 49 6 Remove the cache module from the controller of ER O gt O 7 Install the new cache on the controller Press firmly above each connector to ensure good electrical contact PA IMPORTANT If the cache is not properly connected the controller will not boot 8 Replace the controller in the server The controller is installed in expansion slot 8 9 Install the battery if applicable a Plug the battery cable supplied in the battery pack kit into the battery pack Hardware options installation 50 indicating that the array accelerator cache is temporarily disabled This is normal because the new battery pack is likely to have a low charge You do not need to take any action because the recharge process begins automatically when the battery pack is installed The controller will operate properly while the battery pack recharges although the performance advantage of the array accelerator will be absent When the battery pack has been charged to a satisfactory level
26. Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten fur diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den fir Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 92 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defe
27. D or the HP website http www hp com products servers platforms HP contact information on page 90 HP Insight Diagnostics on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 79 Start Server fault indications Select an appropriate fault indicator 1 Insight Management Agents Is the Was Is the event reported Is there an IML internal re E by Insight entry identifying health LED health LED pe Management the problem amber gp Agents The system is 4 degraded Gather information from the System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi 5 Obtain failure information from in IML entry if available Is a hard drive fault LED on Is there 7 sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED soli
28. DR2 DIMMs The maximum supported memory for this server is 128 GB using 32 4 GB DIMMs Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate The server does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM Installing DIMMs To operate the server at least one pair of DIMMs must be installed in slots 1A and 2A DIMM slot identification on page 9 To add memory to the server observe the following DIMM installation guidelines e DIMMs must be installed in pairs e DIMM installed on the same memory bank must have the same part number e DIMM installed in different banks can be of different sizes Hardware options installation 40 e DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the banks furthest from each processor NOTE If all four banks on a memory node DIMM slot identification on page 9 are populat
29. FCC notice 81 82 flowcharts 69 70 72 75 76 78 front panel buttons 7 front panel components 6 7 front panel LEDs 7 16 G general diagnosis flowchart 70 graphics card cabling 54 grounding methods 87 grounding requirements 24 H hard drive bays 6 hard drive LEDs 9 10 42 hard drives 6 10 41 42 hard drives determining status of 9 10 hard drives installing 41 42 hard drives types supported 41 hardware options 32 hardware options installation 25 32 health driver 59 heatsink 34 HP Insight Diagnostics 62 HP Insight Remote Support software 63 HP ProLiant Essentials Foundation Pack 26 60 HP ProLiant Essentials Rapid Deployment Pack 57 HP StorageWorks Library and Tape Tools L amp TT 59 HP Systems Insight Manager overview 60 HP technical support 90 identification number 81 iLO 2 Integrated Lights Out 2 12 59 iLO 2 connector 11 iLO NIC LED 12 IML Integrated Management log 62 Important Safety Information document 65 Insight Diagnostics 62 63 Insight Remote Support Software 63 installation services 21 installation server options 25 32 installing memory 40 installing operating system 26 installing server 25 Integrated Lights Out 2 iLO 2 12 59 Integrated Management Log IML 62 internal components 13 16 internal health LED 7 16 internal USB connector 15 J Japanese notice 84 K keyboard connector 11 Korean notices 84 L laser compliance 85 laser devices 85 LED
30. HP ProLiant DL585 Generation 6 Server User Guide _ Part Number 576361 001 June 2009 First Edition Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents EA I RARA ROTTA ANIA RIONI 6 Front panel Components caca atti 6 Front panel LEDs and buttons issues 7 Processor memory module COMPON A 8 DIMM slot ECO PORRO RAI E EEA 9 SAS a a SATA hard drive bra 9 SAS and SATA hard drive LED combinalions price 10 Rear panel components siennes 11 Rear panel LEDs and buttons siennes 12 Hotplug power supply EDS Re dan ease ices cu dt 12 Internal components sise 13 System maintenance switch SW3 iii 14 Media board compon
31. MHA BAM EE MEIA BAS AIO CSR PES ASS 22171 IHS HEIN HPE aS RES HE ASA LOL AS XVI ZH E gt USS SLICE CSR HAE FIA SRI UAUC DA HZ Sep OLS APRON BIS ME APS AH HPO O SEL DAS SHE AS O Mu Ao cyst 530 9 HQ APEU DAME 217 MU AJO ME 0 HESS DA MZ sE AAAA SEIO AS ZPE HPA O RES TAS LHE AS ASA PAS AAO ESE ES MENA SO met 471818 gio DADES E UU Ya UP HP RES DA ME F217 ESSES SASIYSUCL HE VSAM S DA 238 AH ZLI MAJA SUAS SH FSS DASHES SH ASL 01218 PESE Illustrated Paris Catalogo No 2 2 EASA AGUC CSR E2 MD SEIS XAA 2210 SHE 9 US GAL HE0 74532 USO RAAH AIRIX 220 ASE 9 71 HISO HPE SACS YY EE 44171 W 0 7158 ABUCH ESO ESSE HP I S AA MES AHAL HE ISIAH SSS E AUU HPE ABO UM FSS HPE BEO SHER CIE CSR DA FER EM HSE RHEO AS PICA gol qu st RES HPS HHO SHE AFE ABEL ASA SAS 218 5U HPS BEHO BHC O uf HO WAS HSS NBE EH NRO LOI Be ABAS Bi BEO ELCH ZABO BA st HES H YE AS HP7 DAI Zo da HSS APH ASUC DA ME 429 BS HPE DE SEU FE ULISSE PHH OST SENNA Y UM AHAS Ag euch HP D4 Mz 42 22 280 CHEE XAIS USE TS MEIA MEAR ESSAS SD AI ol TA gt 27801 HAS HP Atol E htip www hp com go selfrepair HASH AIL Technical support 97 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System CMOS complementary metal oxide semiconductor CSA Canadian Standards Asso
32. Moreno aaa 62 Array Diagnostic Wrc 62 Remote support and analysis tools iaa on 63 HP Insight Remote Support software iia cad RR ai 63 Keeping thie Sy Statin CUrrent oia n 63 APP O 63 Proliant Spo art oe 64 Operating system version support 64 Change control and proactiva riofilicationi arl 64 Care Pr ERI INA 64 a ed IT 65 Contents 4 Tro bl sho ting TESQUICSS rca ini 65 Pr diagnostie A A 65 Important safety information sise 65 SYMPTOM information ascos alarde 67 Prepare the server for diagnosis sa isenta sas ito riders 68 EA sies otara eeri eS cusncecesdestendsuesetesacags aniedesedesadguaetiacneesdeeeedeteiseeeeds 68 SEE MEA CS 69 Troubleshooting Werder 69 Stan diagnosis OWEN e A RE E 69 Liga 70 Server power on problems flowchart is 72 POST problemsfHlowcha t rien 75 OS boot problems flowchart iii 76 Server fault indications flowchart aaa 78 POST error messages and beep codes ja 80 Regulador compliance NOCES nt ll de 81 Regulatory compliance identification mumbai ad ao ao tamer 81 Federal Communications Commission notice ad 81 Edili 81 Class AU ea i ni i A to Raras 81 Class B equipment siennes 81 Declaration of conformity for products marked with the FCC logo United States only 82 VARE FOR EA nd RO II 82 A AE AR RA AE CORE RI VICENTE RE ARIE RI 82 Canadian notice Avis Canadien reter iii 83 European Union regulatory Notice prioni iaia ESEE Ennen EEan 83 Disposal of wast
33. The Systems Insight Display LEDs are located on the media board In normal operations all of the LEDs are off unless one of the components fails We IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 16 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off Component identification 16 NOTE The system management driver must be installed for the internal system health LED to provide pre failure and warranty conditions INTERLOCK ERROR e CPUBD MEMORY sasaa gua 0 NN NA pane PS2 Power supply optional CPU BD Interlock Error See the HP ProLiant DL585 Generation 6 Server Maintenance and Service Guide on the Documentation CD for more information Component identification 17 Battery pack LEDs temo odor oesciioo______________ 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of
34. ace one fan at a time If the system detects two fan failures the server shuts down to avoid thermal damage Install a new hot plug fan Observe the LED on each installed fan to be sure it is illuminated green Hot plug fan LEDs on page 20 NOTE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to the troubleshooting section Replace the access panel Removing the access panel on page 28 Slide the server into the rack Operations 30 Removing the system battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the battery 1 2 3 4 Power down the server on page 27 Extend or remove the server from the rack Extending the server from the rack on page 27 Remove the ac
35. akes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the LO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Storage Works library and tape tools HP Storage Works L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also Software and configuration utilities 59 provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L amp TT website http h18006 www1 hp com products storageworks It Management Agents Management Agents provide the information to enable fault performance and configuration management The agents a
36. alternating green and amber blink pattern indicates that the second second cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Fan locations Cu E s O FL il E DA O E e 9 8 oo o o o o 0 R o L E e A IS RA em pemon OO Component identification 19 CE ep CS e ee See Hot plug fans on page 30 for replacement procedures and operation guidelines Hot plug fan LEDs Off No power Component identification 20 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services
37. available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by t
38. ay be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regi
39. cess panel Removing the access panel on page 28 Locate the battery Internal components on page 13 It might be necessary to remove expansion boards on page 46 from and around slot 9 to access the battery Remove the battery To replace the component reverse the removal procedure Run the RBSU to configure the server after replacing the battery See the HP ROM Based Setup Utility User Guide on the Documentation CD for more detailed information Operations 31 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Electrostatic Discharge on page 87 before installing hardware options into the server Processor options The server supports operation in a two or four processor configuration The server supports boot functions through the processor installed in processor socket 2 Server PPMs provide the proper power to each processor Each PPM must be installed in the slot adjacent to its processor Removing the pr
40. ciation CSR Customer Self Repair DIMM dual inline memory module DOS disk operating system ESD electrostatic discharge Acronyms and abbreviations 98 IEC International Electrotechnical Commission iLO 2 Integrated Lights Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition KVM keyboard video and mouse NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NiMH nickel metal hydride NVRAM non volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI X peripheral component interconnect extended PDU power distribution unit Acronyms and abbreviations 99 POST Power On Self Test PPM processor power module Por ProLiant Support Pack RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Rapid Deployment Pack RILOE II Remote Insight Lights Out Edition Il ROM read only memory SAS serial attached SCSI SCSI small computer system interface SFF small form factor SIM Systems Insight Manager SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature Acronyms and abbreviations 100 UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations
41. d or blinking Blinking 8 Replace or reseat component 6 identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis feature in HP Insight Diagnostics Online failure alert has Edition This feature is found on been received for Mark the corresponding IML SmartStart 7 4 or greater If the feature is this drive entry as repaired if present not available call an HP service provider A predictive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 80 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the
42. d to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option A WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility A CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Rack warnings and cautions A WARNING To reduce the risk of personal injury or damage to the equipment be sure that e Th
43. e aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at staticfree workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do
44. e equipment by users in private households in the European Union 83 Japanese notice o 84 A ii tn 84 Korean o lo o o Eu TO 84 Laser compliance nono nn nn non nn aeee aa nn rn arena nara nan rr rnnnannnrnnannss 85 Battery replacement notice sise 85 Taiwan battery recycling olio dano cd ed dd uai da sad ESES Sna 86 Power cord statement for Japan sise 86 o AA dada daicd ass T TS 87 Preventing electrostatic discharge sd 87 Grounding methods to prevent electrostatic dischafg s inmi it ls cerca 87 EE E E A A A AE E A E NN ge 88 Environmental specifications usines 88 Server Special a 88 O RE ea a eo ous 90 Before you contact HP i 90 HP contact AAA ea bia 90 Customer Self Repair 4 5 cecencscesdesszdesabsnesedeiues core il dii 90 eee 98 O AMA AAA iena 102 Contents 5 Component identification Front panel components em pesi CE CT T7 OOS CE CT bey o LE ET wa Component identification 6 Front panel LEDs and buttons UID switch and LED Internal system health LED External system health LED NIC 1 link activity LED NIC 2 link activity LED Power on Standby button and LED Blue Activated Flashing blue Server managed remotely Off Deactivated Green Normal system on Flashing amber System health degraded Flashing red System health critical
45. e la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacer
46. e leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Setup 23 Z WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides A WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured to the top and bottom of the building structure N WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling e Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 lb at least two people must lift the server into the rack together A third person m
47. e parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP htip www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses
48. e spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning is displayed Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning Software and configuration utilities 58 Enter the serial number Select Product ID The following warning is di
49. ed the maximum memory clock speed is 533 MHz If two or fewer banks on a memory node are populated the maximum memory clock speed is 667 MHz To install a DIMM 1 Power down the server on page 27 2 Remove the processor memory module and open the cover Removing the processor memory module on page 32 Open the DIMM slot latches Install the DIMM Hardware options installation 41 When adding hard drives to the server observe the following general guidelines e The system automatically sets all device numbers e Ifonly one hard drive is used install it in the bay with the lowest device number e Hard drives must be SFF types e Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array e The server supports up to eight SAS or SATA hotplug hard drives Installing a hot plug hard drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless p prop g g p all bays are populated with either a component or a blank 1 Prepare the hard drive 2 Install the hard drive into the server Be sure that the hard drive seats firmly into the connector in the back of the drive cage Hardware options installation 42 3 Close the ejector lever Determine the status of the hard drive from the hotplug SAS hard drive LED combinations SAS and SATA hard dri
50. elector switch SW 1 fi D The boot device selector switch setting determines the device access order of the media drives in the server The default setting for the boot device selector switch is FLP TOP When the boot device selector switch is set to FLP TOP the optical drive in the bottom bay is designated as the primary optical drive The diskette drive in the top bay is bootable The server cannot boot from a diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP When the boot device selector switch is set to FLP BOT the optical drive in the top bay is designated as the primary optical drive The diskette drive in the bottom bay is bootable The server cannot boot from a diskette drive in the top bay when the boot device selector switch is set to FLP BOT Switch setting Descripfion O FLP TOP default The diskette drive in top bay is bootable The primary optical drive in bottom bay is bootable FLP BOT The primary optical drive in top bay is bootable The diskette drive in bottom bay is bootable Systems Insight Display LEDs The front panel health LEDs indicate only the current hardware status In some situations HP SIM might report server status differently than the health LEDs because the software tracks more system attributes The System Insight Display LEDs identify components experiencing an error event or failure
51. entation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 73 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber 1 What color is the system power LED Amber or Green Yes 3 Reseat indicated component Check for loose connec tions 4 If condition still exists replace indicated component Press C f Power 1 heck for Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the external health LED is 1 7 Replace power supply 7 Reseat or replace APE that does not have a power supply rad or amber green LED on Check for loose power cord 8 7 Does Check for Replace power condition possible supply till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 74 POST problems flowchar
52. ents tts tstt ttrt ttt ttrt t EAEE E EEr EEEE EESE EEEn EnE Erenet eneee nenn re eent 15 Boot device selector switch SW1 16 Systems Insight Display EDS E 16 Battery pack LEDS ae 18 A a 19 A A M een 20 licia 21 Optional installation services nono rnonn non nnnon non nono nn nn nnononnnnncnonnnnos 21 R ck planning A i 21 Optimum environment casaca rarinian ione naar zienda donnant dido RESINE dana RE Ca ada 22 Space and airflow requirements sise 22 Temperature requirements cessertenitorenea ci sieniena teamo cado ode ttt inietta iden nai 22 RA A TS 23 Rack warnings and cautions atea cara 23 Electrical grounding requirements Les antennes 24 Identifying rack server shipping carton contents 25 Installing hardware ONO it ti 25 Installing the server ARRABBIA RR RP as 25 Installing the cable management O ll da 25 Powering up and configuring the server sd a 25 Installing the operating SA alla 26 eee 26 Ei Ae RR REA RETTORE OT 27 Power Up the Server alii Lia tin asa Lal 27 o A one sees wormed Osea nn lien 27 Extending the server miei 27 Removing the access panel a 28 Accessing the Systems Insight pl 29 Hold denari 30 Removing ihesystem ba era 31 iaia 32 OCR D a AO EA E E 32 Contents 3 Processor OPTIONS Sivisstecvenacassvbeddadeceahccdaasandandescananssauediadesdacdendedeqngedeedsadeed eas sadedsechansaavagganedectesnsvadieeedeencatsas 32 Removing the processor memory module
53. er requirements 23 power supply 11 12 44 power supply blank 44 power supply LEDs 12 44 powering down 27 powering up 27 56 power on problems flowchart 72 PPM processor power module 8 34 preboot execution environment PXE 26 pre diagnostic steps 65 preparation procedures 27 68 problem diagnosis 65 processor installation tool 34 processor memory module 6 8 32 34 Processor Power Module PPM 8 34 processor socket 8 34 processors 8 32 34 ProLiant Support Pack PSP 64 PSP ProLiant Support Pack 64 PXE preboot execution environment 26 R rack installation 21 25 rack resources 21 rack stability 66 rack warnings 23 66 rack extending server from 27 RBSU ROM Based Setup Utility 56 RBSU configuration 56 rear panel buttons 12 rear panel components 11 rear panel LEDs 12 recommended ambient operating temperature TMRA 22 redundant fan 19 20 30 Index 104 redundant ROM 60 redundant system fan 19 20 30 registering the server 26 regulatory compliance identification numbers 81 regulatory compliance notices 81 83 86 remote support and analysis tools 63 required information 90 requirements airflow 22 requirements electrical grounding 24 requirements environmental 22 88 requirements power 23 requirements site 22 requirements space 22 requirements temperature 22 ROM redundancy 60 ROM updating 34 61 ROM Based Setup Utility RBSU 56 ROMPag utility 60 61 S safety
54. ference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency Regulatory compliance notices 81 energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorientor relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that t
55. fully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor AN CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Hardware options installation 36 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 37 10 Close the processor retaining bracket and the processor retaining latch 11 Remove the heatsink cover Z CAUTION After the cover is removed do not touch the thermal interface media 12 Install the heatsink Hardware options installation 38 13 Close the heatsink retaining bracket 14 Install the PPM We IMPORTANT Always install a PPM when you install a processor The system fails to boot if the corresponding PPM is missing NOTE The PPM is keyed and the key must be aligned when installed NOTE The appearance of compatible PPMs may vary Hardware options installation 39 15 Close the processor memory module cover 16 Install the fans 17 Install the processor memory module into the server 18 Power up the server on page 27 Memory options The server contains 32 DIMM slots You can expand server memory by installing supported PC2 5300 667 MHz Registered D
56. gnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 60 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 78 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 60 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification System Management Homepage htips localhost 238 1 Power on problems flowchart Server power on problems flowchart on Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation C
57. go pen Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Software and configuration utilities 64 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language e English http www hp com support Proliant TSG en e French http www hp com support Proliant TSG fr e Italian http www hp com support Proliant TSG it e Spanish http www hp com support Proliant TSG sp e German http www hp com support Proliant TSG e Dutch http www hp com support Proliant TSG nl e Japanese http www hp com support Proliant TSG jp Pre diagnostic steps 1 2 3 4 Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system componentis We IMPORTANT This g
58. gs are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deploy
59. he use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 90 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defecti
60. ilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 62 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 58 Array Diagnostic Utility on page 62 and Erase Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http h18013 www1 hp com products servers management smartstart index html SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server de
61. ing The drive is active but a predictive failure alert has been irregularly lt n 1 Hz received for this drive Replace the drive as soon as possible Flashing The drive is active and it is operating normally Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Amber flashing A predictive failure alert has been received for this drive te 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array Component identification 10 Rear panel components 7 A En 4 1 LL o 1 Eu rQ gg UUUVUUUUUK gt hem pesi o See Expansion boards on page 46 for expansion slot definitions Component identification 11 Rear panel LEDs and buttons o 00 DO 00 OO OO 00 00 DO O Description LED color Status UID LED On Activated Flashing Server remotely managed o Off Deactivated Activity LED On or flashing Network activity Sia Link LED On Linked to network o tem Component identification 12 Fail LED 1 Power LED 2 Description amber green Flashing Off Power supply failure over current On Off No AC power to this power supply e AC power present Standby mode
62. ing board Improper repairs can create a safety hazard Troubleshooting 66 A WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server A WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 63 5 kg 140 Ib manual handling e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails
63. ion board installed Hardware options installation 46 Power down the server on page 27 Extend the server from the rack Extending the server from the rack on page 27 Remove the access panel Removing the access panel on page 28 E ee Open the latch and remove the expansion slot cover To replace the component reverse the removal procedure 5 Unlock the retaining clip for full length expansion boards 6 Install the expansion board 7 Lock the retaining clip for full length expansion boards and close the latch 8 Connect any required internal or external cables to the expansion board 9 Replace the access panel Removing the access panel on page 28 10 Slide the server into the rack 11 Power up the server on page 27 Hardware options installation 47 Battery backed write cache The HP BBWC protects against hard boot power controller and system board failures The server supports the following battery backed options e 256 MB BBWC option e 512 MB BBWC option The BBWC consists of two parts a battery pack and a storage cache module Along with the cache module the battery pack provides transportable data protection increases overall controller performance and maintains any cached data for up to 72 hours after the server loses power The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on AA CAUTION To p
64. ithin the iLO 2 user interface e From within HP Insight Diagnostics on page 62 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 55 or downloaded from the HP website http www hp com Software and configuration utilities 62 Remote support and analysis tools HP Insight Remote Support software HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage 24 X 7 so you can spend less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problems before they occur There are two HP Insight Remote Support solutions e For small and midsize environments HP Insight Remote Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices
65. ition to the supplied items you may need e Hardware options e Operating system or application software e PDU Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page ee Installing the server into the rack Refer to the installation instructions that ship with the rack kit to install the server into the rack Installing the cable management arm Refer to the installation instructions that ship with the rack kit to install the cable management arm Powering up and configuring the server To power up the server press the Power On Standby button During the initial boot the server configuration automatically defaults to prepare for operating system installation Setup 25 To modify the server default settings press the F9 key when prompted during the boot process to enter RBSU By default RBSU runs in the English language NOTE If an HP array controller has been added or is embedded in the system the array controller will default to a RAID configuration based on the size and number of hard drives installed Press the F8 key when prompted during the array controller initialization to use the ORCA utility to modify the controller default settings For more information on the automatic configuration see the HP ROM Based Setup Utility User G
66. kte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realic
67. llow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices PA IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 8 MB ROM that acts as two separate 4 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup
68. lo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 93 el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voo
69. ls u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Technical support 94 e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia des
70. ly gt Z CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool To install a processor 1 Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server on page 27 A WARNING Use caution when installing the processor memory module or removing the processor memory module when fully populated it can weigh up to 13 6 kg 30 lb 3 Remove the processor memory module and open the cover Removing the processor memory module on page 32 A WARNING To reduce the risk of personal injury from hot surfaces allow the heatsink to cool before touching it Hardware options installation 34 4 Open the heatsink retaining bracket A CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 5 Remove the processor socket protective cover Retain the cover for future use AA CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage Hardware options installation 35 6 Rotate the latch and open the retaining bracket Ef IMPORTANT Be sure the processor remains inside the processor installation tool 7 Ifthe processor has separated from the installation tool care
71. m the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed EY IMPORTANT If installing a hotplug device it is not necessary to power down the server Shut down the OS as directed by the OS documentation Press the Power On Standby button to place the server in standby mode When the server enters standby power mode the system power LED changes to amber Disconnect the power cords The system is now without power Extending the server from the rack The design of the server enables you to access several components through the front of the server Installing or accessing the following components will not require extending the server from the rack Processors PPMs Processor memory board DIMMs DVD drive Optional diskette or CD ROM drive Hard drives To extend the server from the rack 1 2 Pull down the quick release levers on each side of the server to release the server from the rack Extend the server on the rack rails until the server rail release latches engage Operations 27 NOTE The release latches will lock into place when the rails are fully extended bn een e seen Ame DDD nm 2 a a a a a a e Je e Ju JoL a a a IC Tel Ter Ter Ter A WARNING To reduce the risk of personal injury or equipment damage be sure that the rack
72. ment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Software and configuration utilities 57 Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of onlin
73. ment notice A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water a Batteries battery packs and accumulators should not be disposed of together with the general N household waste To forward them to recycling or proper disposal use the public collection system 4 or return them to HP an authorized HP Partner or their agents A For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Regulatory compliance notices 85 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal PEREA Power cord statement for Japan RICE MARS Nh ER E EBRO F HAS Ni El Fit HOR CRE AAA TA Regulatory compliance notices 86 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system b
74. mpliance notices 83 of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste mm electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Dl This symbol on the product or on its packaging indicates that this product must not be disposed Japanese notice CAITR TB EILVCCIF 2 BA TWEE LEB KORALE BAFE CORB HRALERESERME BEAR VCC ORM HSK 73 ABIN CT LOMB FERA CHATS RAWMELLTWETD TODO VAART VED a VRC LT MASHAL EMERALD ET DEIA Bo TELOR D MWe LT FAV VCCIZ 2 DAT RW BAIL RORICCERE SV COME PRLS RRR A ERMES VCCD DET ES 7TAAPBRWRECHT CORBERA CHATS LR GERBIAEITI E ADO ER OBIETTARE SZEDBRANSZLIEBSOVET BSMI notice SERRE ee RANA VEM AEREI Riese AAS gt ORE BISA AA TE CSET E ERIE RES BRUNI o Korean notice Class A equipment o IIE SAFSADMLL HAWAS 2 2 0120 SHOX ES ASAE 01 BS FASHA BeH AW 219 AS Jl IPS SESI ASA AZ5 AS SACS HUQ Regulatory compliance notices 84 Class B equipment
75. mponents internal 13 components media board 15 16 components rear 11 12 components system board 13 14 configuration of system 25 26 55 configuration tools 55 connection problems 68 connector external power 11 connector fan 13 connector iLO 2 11 connector internal USB 15 connector keyboard 11 connector mouse 11 connector NIC 11 connector power button cable 15 connector serial 11 connector USB 6 11 15 53 connector video 6 11 15 53 contacting HP 90 creating a disk image 57 CSR customer self repair 90 customer self repair CSR 90 D Declaration of Conformity 82 deployment software 57 diagnosing problems 65 diagnostic tools 55 57 59 61 62 diagnostics utility 62 Index 102 DIMM banks identification 9 DIMM banks population 40 DIMM installation guidelines 40 DIMM slot locations 9 DIMMs 40 diskette boot 16 diskette drive 43 diskette image creation 57 drivers 63 electrical grounding requirements 24 electrostatic discharge 32 87 environmental requirements 22 88 environmental specifications 88 error messages 80 European Union notice 83 expansion board 46 expansion slots 11 13 46 extending server from rack 27 external health LED 7 external power connector 11 F fan connectors 13 fan LED 16 20 fans 19 20 30 fans replacing 30 FCC Federal Communications Commission notice 81 82 FCC rating label 81 features 6 Federal Communications Commission
76. nstalling hardware options replace the access panel Be sure that the panel is securely locked into place before powering up the server Accessing the Systems Insight Display We IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 16 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off 1 Extend the server from the rack Extending the server from the rack on page 27 2 Remove the access panel Removing the access panel on page 28 3 Locate the Systems Insight Display Media board components on page 15 Operations 29 Hot plug fans The server supports redundant hot plug fans Fan locations on page 19 in a 5 1 configuration to provide proper airflow to the server N WARNING To prevent personal injury from hazardous energy e Remove watches rings or other metal objects e Use tools with insulated handles e Do not place tools or metal parts on top of batteries To replace a hot plug fan 1 2 5 Extend the server from the rack Extending the server from the rack on page 27 Remove the access panel Removing the access panel on page 28 Identify the failed fan by locating an amber LED on top of the failed fan Hot plug fan LEDs on page 20 or on the Systems Insight Display Systems Insight Display LEDs on page 16 Remove the malfunctioning hot plug fan from the server Ef IMPORTANT Remove and repl
77. nts 22 TMRA recommended ambient operating temperature 22 Torx screwdriver 11 troubleshooting flowcharts 69 troubleshooting resources 65 U UID unit identification 7 11 12 UID LED 7 11 12 uninterruptible power supply UPS 23 unit identification UID 7 11 12 updating the system ROM 34 60 UPS uninterruptible power supply 23 USB connector cabling 15 USB connectors 6 11 15 53 USB support 61 utilities 55 utilities deployment 55 56 57 V ventilation 22 video connector 6 11 15 53 Index 105 video connector cabling 53 Index 106
78. ntto back airflow and cooling AA CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment Setup 22 The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F AA CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designe
79. o which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 8
80. ocessor memory module The processors and memory are stored in a module at the front of the server Access to the processor memory module is provided through the front panel eliminating the need to extend the server from the rack to install new or replace existing processors or upgrade the memory To remove the processor memory module 1 Power down the server on page 27 2 Release the latches on the lever Hardware options installation 32 3 Lower the handle and pull the processor memory module out of the server until the release latches catch A WARNING Use caution when installing the processor memory module or removing the processor memory module when fully populated it can weigh up to 13 6 kg 30 lb 4 Firmly holding the processor memory module press the release buttons and pull the module out of the server 5 Remove the fans installed in the cover of the processor memory module Hardware options installation 33 6 Release the latch and open the cover Installing a processor CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server gt CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION Processor and PPM sockets 1 and 2 must be populated at all times or the server will not function proper
81. offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 Hour Callto Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp proliant html Rack planning resources The rack resource kit ships with all HP branded or Compag branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 21 Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minim
82. ol For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exitthe operating system c Power down the server on page 27 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Loose connec
83. om electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power Co WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions Z WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wir
84. on 9 en oein am Online activity LED Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue Alternating amber and The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible On oO The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flash
85. onal building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Setup 24 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Identifying rack server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In add
86. onfiguration utilities 61 e DOS e Operating environments which do not provide native USB support Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 60 e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From w
87. ployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Software and configuration utilities 55 HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key PA IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the follo
88. r u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal A
89. revent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress Z CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached E IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To upgrade the BBWC 1 Close all applications and power down the server on page 27 This procedure flushes all data from the cache Extend the server from the rack Extending the server from the rack on page 27 Remove the access panel Removing the access panel on page 2
90. rvey configuration snapshots Provider OS event log file End Full crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU Troubleshooting 76 CCC HP ROM Based Setup Utility User Guide www hp com servers smartstart POST problems flowchart on page 75 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 68 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 90 Hardware problems in the
91. splayed Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the Escape key to close the menu Press the Escape key to exit RBSU 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The LO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design m
92. sure of the problem or if the other flowcharts do not fix the problem use the following flowchart tem Referto III Symptom information on page 67 Loose connections on page 68 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Service notifications on page 69 Troubleshooting 70 ih General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms e Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 HP contact information on page 90 Troubleshooting 71 Start General diagnosis 1 Record symptom informa
93. t Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device ltem Referto III 1 POST error messages and beep codes on page 80 Video problems in the HP ProLiant Servers Troubleshooting Guide ni on the ii CD or on the HP website http www hp com support KVM or iLO 2 n Loose connections on page 68 Symptom information on page 67 Server maintenance and service guide located on the Documentation CD or the HP website htip www hp com products servers platforms Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or
94. the array accelerator will automatically be enabled Hardware options installation 51 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance BBWC cabling Cabling 52 c 2 a v a gt 0 E oO wn n lo 20 ire fo U o U oO Cc o U Q oO gt Front panel cable components USB connector cable assembly Power button cable assembly SAS and SATA hard drive cabling AN N CAUTION When routing cables always be sure that they can be pinched or crimped he cables are not in a position where t A Cabling 53 Graphics card power cabling Cabling 54 Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and ut
95. this LED see the following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has two seconds not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further yea refer to the controller QuickSpecs on the HP website h http www hp com Double blink The cache microcontroller is waiting for the host controller to then pause communicate Component identification 18 One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An
96. tinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http
97. tion Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added E puta the dii for Download the latest i configuration changed Service software and still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part OS event log file e Full crash dump Server power on problems flowchart Symptoms e The server does not power on e The system power LED Systems Insight Display LEDs on page 16 is off or amber Troubleshooting 7
98. tions Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components Troubleshooting 68 e Ifa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 69 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page
99. tur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 91 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus
100. uide on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on operating system support see the HP website http www hp com go supportos Three methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into an external USB CD ROM drive and then reboot the server e Manual installation Insert the operating system CD into an external USB CD ROM drive and then reboot the server This process might require you to obtain additional drivers from the HP website http www hp com support e Remote deployment installation The operating system can be remotely deployed using the Rapid Deployment Pack RDP or PXE boot over an Ethernet connection Follow the on screen instructions to begin the installation process For information on using these installation methods see the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 26 Operations Power up the server To power up the server press the Power On Standby button Power down the server 3 A WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power fro
101. uide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 65 Gather symptom information on page 67 Prepare the server for diagnosis on page 68 Use the Start diagnosis flowchart on page 69 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 65 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AA ANOS ANG AAN AA 63 5 kg 140 Ib This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury fr
102. um clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet ZN CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow Z CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high y 9 airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper fro
103. ve LED combinations on page 10 Installing DVD CD ROM or diskette drives The server is shipped with one DVD drive You can install an optional DVD drive CD ROM drive or a 3 5 inch diskette drive To install an optional media drive 1 Power down the server on page 27 2 Use the T 15 Torx screwdriver to eject the drive or drive blank and pull it out of the server NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on page 11 Hardware options installation 43 3 Install the media drive into the server ZN CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank EY IMPORTANT By default the DVD drive is installed in the lower drive bay To boot from a DVD or CD RW drive in the upper drive bay or to boot from a diskette drive in the lower bay change the boot device selector switch to FLP BOT Boot device selector switch SW1 on page 16 NOTE Iftwo DVD or CD RW drives are installed in the server the server will first attempt to boot from the primary drive Boot device selector switch SW1 on page 16 The boot device selector switch setting determines which drive is the primary drive 4 Power up the server on page 27 Hot plug power supplies The server supports a second hot plug power supply to provide redundant power to the
104. ve part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre fac
105. wing times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Software and configuration utilities 56 Drives installed RAID level 3 4 5 0r6 3 4 5 or 6 More than 6 jo To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settin
106. ystem Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NTO Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems We IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST RBSU e Diagnostics Software and c

HP ProLiant DL585 Generation 6 Server User Guide

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