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Tenor AX User Guide

1. Severity appears as Alarm Description Definition part of severity text appears in desc field field Informational Glare occurred An incoming and outgoing call went through at the same time and the remote end call did not back off but the situation was corrected Display all Alarms You are able to display both active alarms and an alarm history as follows 1 Through CLI access the Monitor prompt 2 Type alarm Both active alarms and the alarm history will be displayed See section Valid Alarms for field definitions Figure 4 1 Alarm sample IP Sequence Type Severity Desc Slot Device Analog Interface Channel Date Time 192 166 28 230 944 ALR 3 Border Element connection lost 0 0 0 0 TUE OCT 14 14 05 27 2004 192 166 28 230 946 RPT 4 Gatekeeper status Gatekeeper 0 0 0 0 removed 0 0 0 0 TUE OCT 14 14 05 27 2004 192 166 28 230 947 CLR 3 Border Element connection lost 0 0 0 0 TUE OCT 14 14 05 27 2004 4 6 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance Display Active Alarms You are able to display all active alarms as follows 1 Through CLI access the Monitor prompt 2 Type alarm a The active alarms will be listed See section Valid Alarms for field definitions If you enter alarm without a command following it both active alarms and the alarm history will be displayed
2. 000 cece tenes 1 4 Ga PabilitieS s 4 x aer htc dw S sa at id ds a 1 5 SelectNet Technology Safety Net for Tenor AXM and Tenor AXE configurations 1 5 PacketSaver reduces bandwidth consumption 0000ee eee eee 1 5 Virtual Tie TUNK ssa o Wyk a wees baked Mela ia ined ii 1 5 SNMP Supports insna a n e Daca he teat gies Gael e eae Mae rks tee a 1 6 Gall Detail R cording 2 2 4 4 29 44 rd Gena aie das pa dd Ra e 1 6 IVR RADIUS Support ooocooccocc teens 1 6 INATACCESS Mic anat ss 1 6 Dynamic Call Routing ooococcococooco 1 7 Tenor AX Gall Paths eieo a e A A 2 1 8 Tenor AXM MultiPath Switch AXM800 AXM1600 AXM2400 Configuration 1 8 Tenor AXT Trunking VolP Gateway AXT800 AXT1600 AXT2400 AXT4800 CONMQUIATION cuore A a Pea a A A een ee AGA 1 10 Advanced Features Capabilities ooooooococcrorn or 1 12 Call Management 1 12 Dial Plan Optio Sessi Pesii rae tte eee 1 12 H 323 Gatekeeper Services oococoocococoo 1 13 SIPSUSERAQENE nu Aini ise a eh 1 15 Chapter 2 Hardware Components Hardware Description yea saaa aa a Aa ees 2 2 Front Panel Connections and Reset Options a ansaa uaaa 2 2 Back Panel sia c ta a dvd E R ia 2 4 P N 480 0062 00 14 TOC 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 O Rale E A a ed A qe Qian dad Saw dew ables 2 7 DB 9 Serial RS 232 Cable 0 0 eee nee 2 10 Specifications rasnamen vee ad aod
3. gt i Gatekeeper Gatekeeper Zone Zone Gatekeeper Gatekeeper Zone Zone Administrative Domain Administrative Domain Call Services Gatekeepers provide services such as addressing authorization and authentication of terminals and gateways bandwidth management accounting billing and charging Gatekeepers also provide call routing services Specifically the Tenor AX Gatekeeper provides the functions which follow Address Translation The gatekeeper translates telephone numbers into IP addresses and vice versa It performs Alias Address phone number to Transport Address IP address translation when an endpoint requests service The Gatekeeper uses a translation table to translate an Alias Address an address such as an H 323 identifier that a user may not understand to a transport address The translation table is updated using Registration messages Autodiscovery The gatekeeper is discovered in one of the following ways An endpoint sends an IP broadcast called a Gatekeeper Request message GRQ message which includes that correct gate keeper name to discover a Gatekeeper OR the endpoint will discover a gatekeeper by its IP address Routing The gatekeeper identifies the IP address of endpoints in its administrative domain The gatekeeper builds a routing database from information obtained from the border element and also from gateways and H 323 endpoints Admissions Control All H 323 endpoints must register and request permissi
4. Figure 4 2 Active Alarm Sample IP Sequence Type Severity Desc Slot Device Analog Interface Channel Date Time 192 166 28 230 944 ALR 3 Border Element connection lost 0 0 0 0 TUE OCT 14 14 05 27 2004 Display Alarm History 1 Through CLI access the Monitor prompt 2 Type alarm h An alarm history will be displayed See section Valid Alarms for field definitions If you enter alarm without a command following it both active alarms and the alarm history will be displayed Figure 4 3 Alarm History Sample IP Sequence Type Severity Desc Slot Device Analog Interface Channel Date Time 192 166 28 230 944 ALR 3 Border Element connection lost 0 0 0 0 TUE OCT 14 14 05 27 2004 192 166 28 230 945 RPT 4 Gatekeeper status Gatekeeper 192 168 20 175 removed 0 0 0 0 TUE OCT 14 14 05 27 2004 192 168 20 175 946 RPT 4 Gatekeeper status Gatekeeper 0 0 0 0 removed 0 0 0 0 TUE OCT 14 4 7 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance Verify Unit Provisioning An error with Tenor AX s provisioning may cause a number of problems It may be a simple error such as an incorrect IP address or telephone number See the Command Line Interface CLI guide or the Tenor Configuration Manager Tenor Monitor User s Guide for provisioning information 4 8 P N 480 0062 00 14 VolPon www voipon co uk sales
5. s WAN IP will be routed directly to the Tenor AX If you are using a cable modem with No firewall specific configuration options are also included Figure 3 10 Making the First Call New York LALO These instructions assume the unit is taken right from the box and in the default state from the fac tory and basic connections are made See below for a list of prerequisites that must be met before making a call from the Tenor e An analog phone connected to the port labeled FXS e A connection between the Tenor s port labeled Console and your workstation s serial console port See Installation e Tenor Configuration Manager software is loaded on your workstation e Through HyperTerminal you have configured an Ethernet Interface by assigning an IP Address Subnet Mask and Default Gateway see Assign IP address for more information Execute the first call as follows Y NOTE Ifthe call does not connect or you encounter a problem see Common Symptoms Problems or Chapter 4 Advanced Topic Diagnostics Maintenance for possible solutions 1 Start the Configuration Manager P N 480 0062 00 14 3 16 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting 2 At the prompt enter the IP address for your unit and enter the default login and password admin admin 3 At the Phone FXS Line FXO gt AnalogInterface Line screen enable all f
6. 0 1245 808195 Fax 44 0 1245 808299 y Chapter 3 Installation Basic Troubleshooting Rack Install Locate the Tenor AX unit within the same area as your PBX Ethernet hub switch router and or PSTN patch panel The unit is intended to be installed in a 19 rack Mounting brackets are attached to the chassis the rack is not included with your system Included with the unit are the screws below The sizes should allow installation in most racks If your rack does not use the same size screws listed in the table please consult the instructions you received with the rack Required Materials e 19 rack not included with system e 8 32 x 3 8 screws qty 2 included with system e screws as required by your rack manufacturer Install the unit in a rack as follows 1 Choose a position for the unit within the rack WARNING If the unit is the only equipment installed in the rack ensure it is level with the rack to avoid the rack from becoming unbalanced Mount as low as possible to avoid a high center of grav ity 2 Align the unit s mounting brackets flush with the rack s mounting holes and follow the vendor specific instructions for rack installation The screws provided require a Phillips 2 screwdriver 3 Ensure the unit is secured firmly to the rack Wall Mount There are two mounting brackets available to mount the unit to the wall Pre installation Guidelines e Ensure the wall is level and stable e Do not att
7. 49 Violet Brown 50 Unused Violet Slate 2 8 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components RJ 45 Ethernet Cable 10 100 The RJ 45 cable connector pinouts are given in this section to help you identify the proper connector to accommodate your specific networking requirements The RJ 45 ISO 8877 connector is the EIA TIA standard for Unshielded Twisted Pair UTP cable the wiring color codes are UTP Stan dard Coloring The pin order is shown in Figure 2 5 Figure 2 5 RJ 45 Pin Order pea Side View Ng Top View n An RJ 45 10 100BaseT straight through cable is used to connect Tenor AX to an Ethernet LAN Cable pinouts are listed in Figure 2 6 Color specifications are applicable to the RJ 45 cable pro vided Figure 2 6 RJ 45 10 100BT Connector Pinouts Pin Connects to Pin Table 2 5 RJ 45 10 100BT Connector Pinouts Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange RX Receive Data White w green Unused Unused Blue Unused Unused White w blue RX Receive Data Green Unused Unused White w Brown Unused Unused Brown P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Co
8. Orange Red 7 78 32 32 T Slot 4 line 1 8 Green Red 8 8 amp 33 33 8 Slot 4 line 2 9 Brown Red 9 9 amp 34 34 9 Slot 5 line 1 10 Slate Red 10 10 amp 35 35 10 Slot 5 line 2 11 Blue Black 11 11 amp 36 36 11 Slot 6 line 1 12 Orange Black 12 12 amp 37 37 12 Slot 6 line 2 13 Green Black 13 13 amp 38 38 13 Slot 7 line 1 14 Brown Black 14 14 amp 39 39 14 Slot 7 line 2 15 Slate Black 15 15 amp 40 40 15 Slot 8 line 1 16 Blue Yellow 16 16 amp 41 41 16 Slot 8 line 2 17 Orange Yellow 17 17 amp 42 42 17 Slot 9 line 1 18 Green Yellow 18 18 amp 43 43 18 Slot 9 line 2 19 Brown Yellow 19 19 amp 44 44 19 Slot 10 line 1 20 Slate Yellow 20 20 amp 45 45 20 Slot 10 line 2 21 Blue Violet 21 21 amp 46 46 21 Slot 11 line 1 22 Orange Violet 22 22 47 47 22 Slot 11 line 2 23 Green Violet 23 23 amp 48 48 23 Slot 12 line 1 24 Brown Violet 24 24 amp 49 49 24 Slot 12 line 2 25 Unused Slate Violet N A 25 50 Un used Un used Un used 26 White Blue 27 White Orange NOTE Slot 1 is closest to the 50 Pin Telco 28 White Green bulkhead connector on the chassis 29 White Brown 30 White Slate 31 Red Blue 32 Red Orange 33 Red Green 34 Red Brown 35 Red Slate 36 Black Blue 37 Black Orange 38 Black Green 39 Black Brown 40 Black Slate 41 Yellow Blue 42 Yellow Orange 43 Yellow Green 44 Yellow Brown 45 Yellow Slate 46 Violet Blue 47 Violet Orange 48 Violet Green
9. Pel dr eae betas 2 11 VOICE F aKa at dee Beets Peale elle Ube sues dene Bes Walon y be ein a ohare Germs 2 11 PSTN PBX Connections srie skare eae a ene ene 2 11 LAN COMMECUON esd ciate face senate a ada aa ele aa a ale a 2 11 Physical rapste yaaa Gat ois waa Red Ge ead id gaa ees 2 11 Eleccion NA Alok ites tN hid hha did 2 11 Environmental 2 0 22 9 0 b weve aha a a eae woes abe 2 11 Chapter 3 Installation Basic Troubleshooting INSTA ATOM chix he cera ARES Bale eth eet aE NS Ragan Dd AA 3 2 Pre Installation Guidelines 0 0 0 eee eens 3 2 Inspect Package ContentS 00 ccc een eens 3 2 Rack Install e once ge evenly ets eases aid Se avec dnote ii 3 3 Connect to Phone FXS Interface 1 2 2 0 00 3 6 Connect to Line FXO Interface 000 cect tees 3 8 Connect to Ethernet LAN 0 2 0 eens 3 9 Connect to PC Console sea sous maa egies beds A A AER ma 3 10 Power up the System nananana ete 3 11 Assign IP address o oea a a ria 3 12 Change IP Address nannan aaa 3 13 Getting Started with Configuration Making the First Call n saunaa aaaea 3 16 Load Software Wpgrades sanana and diia daa eee 3 18 Common Symptoms Problems 0 00 c cece eee eee 3 19 Chapter 4 Advanced Topic Diagnostics Maintenance Monitor LEDS ccoo cetera inh dette ee e aden 4 2 Monitor Alarms ies a a Lea eek Ae dk ss fel uel ae he 4 2 How to Read Alarms 0 000 4 2 Vali Alani Sig aa doe ek aed pee t
10. Warranty Approvals QUINTUM TECHNOLOGIES INC LIMITED WARRANTY AGREEMENT Quintum Limited Warranty QUINTUM WARRANTY Quintum warrants that under normal use and conditions i the Quintum hardware products covered by this warranty for a period of one year and ii all software media also for a period of one year will be free from significant defects in materials and workmanship from the date of purchase from Quintum or Quintum s authorized reseller or distributor the Warranty Period SERVICES In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above you must call the Technical Assistance Center TAC at 877 435 7553 within the United States or 732 460 9399 Internationally 9 00 AM to 5 30 PM Eastern Standard Time for initial problem diagnosis Quintum Technologies will perform warranty service at Quintum Technologies designated facility provided the cus tomer returns the Quintum Technologies Product in accordance with Quintum Technologies shipping instructions Quintum Technologies sole responsibility under this warranty shall be at Quintum Technologies option to either repair or replace the Quintum Technologies Product within 10 days All defective Quintum Technologies Products or defective components thereof returned under this warranty shall become Quintum Technol ogies property If Quintum Technologies determines that the original Quintum Technologies Pro
11. and Service Providers the Tenor AX gives large businesses with analog voice infra structure an easy cost effective way to capitalize on the power of Voice over IP VoIP The Tenor AX integrates a gateway gatekeeper border element intelligent call routing and supports H 323 SIP and QoS all in one solution The gateway converts circuit switched calls to VoIP calls the gatekeeper performs IP call routing functions and the border element distributes the call routing directories throughout the network Through the FXS port you can connect to a telephone key sys tem or PBX through the FXO port you can connect to the PSTN through direct connection to the Central Office Figure 1 1 Tenor AX VoIP Switch Puntu The Tenor AX is available in four series types e AXM MultiPath The AXM MultiPath Switch is mainly intended for symmetrical multipath applications for typical enterprise applications The number of FXS i e PBX ports is equal to the number of FXO i e PSTN ports The number of VoIP channels is half the number of PSTN channels Calls are routed between the Phone FXS Line FXO and the IP Network AXT Trunking VoIP Gateway The AXT Trunking VoIP Gateway is mainly intended for trunk side connections between the PSTN and the VoIP network The number of VoIP ports is equal to the number of FXO ports Calls can be routed in any direction between any of the ports AXG VoIP Gateway The AXG VoIP Gateway is mainly intended fo
12. be routed in any direction between any of the ports Below are descriptions of the basic call paths from the FXS Phone FXO Line and IP the exact call path will be determined by the specific Tenor AX configuration you have in your network FXS Phone Originated Calls Calls coming from the Phone FXS interface i e PBX may be switched to either the data network as a VoIP call or to the FXO interface typically for connection to another circuit switched network such as the PSTN The routing decision made by the Tenor AX is based upon your configuration and the dialed number See Figure 1 4 for an example of a call origi nated from a PBX Figure 1 4 FXS Phone Originated Calls 4 PBX FXS Port FXO Port Keyswitch _ gt Phone J lt sa FXO Line Originated Calls A call coming from a Line FXO interface may be switched to either the data network as a VoIP call a Line Circuit or trunk typically for connection to a termination device on the user s premises such as a PBX The routing decision made by the Tenor AX is based upon your configuration and the dialed number See Figure 1 5 for an example of a call originated from the PSTN Figure 1 5 FXO Line Originated Calls IMA 4 SN FXS Port FXO Port Keyswitch lt Sed 4 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview IP Network Calls C
13. be viewed through CLI see Command Line Interface or a Telnet connection Auto Switching If a network packet delay for an IP call becomes unacceptable the Tenor AX will automati cally switch the call to PSTN B Border Element Provides access into or out of an admin istrative domain The Tenor AX has two types of Bor der Elements Primary and Secondary Bypass Number A telephone number that is automati cally sent to the PSTN without going VoIP C CDR Call Detail Recording A string of data which con tains call information such as call date and time call length calling party and called party CDR Server The server or workstation responsible for receiving and processing CDRs as they are generat ed CLI See Command Line Interface Command Line Interface CLI A configuration system you use to configure and monitor the Tenor AX unit via telnet connection Console port RS 232 connector on rear of unit is used for connection to a PC s serial port via DB 9 null mo dem cable D DB 9 Serial RS 232 9 pin male connector with RS 232 interface is used to connect the Tenor AX to your PC s asynchronous serial port DSP Digital Signal which provides the required signal processing for the Tenor AX E ESD Electrostatic Discharge occurs as a result of im P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk properly handled electrostatic components An ESD Antistatic Strap must be used to
14. brief text messages that appear on your workstation when the Tenor AX unit encounters a problem such as a failed interface disconnected call etc There are two ways to view alarms for the Tenor AX unit through the Command Line Interface CLI or through Tenor Monitor Alarms help you identify where a specific problem is occurring with the Tenor AX unit How to Read Alarms The Alarm Manager reports alarms according to criteria such as the alarm s severity level line num ber the alarm occurred on channel number etc There are two alarm types displayed Active Alarms and Alarm History An Active Alarm list displays all the alarms still active on the system these alarms have not been cleared or deleted An Alarm History is a list of the last 100 alarms stored in the system since the last time you performed a delete operation Definitions for generated alarm fields appear in Table 4 1 Table 4 1 Alarm Fields and Definitions Field Definition Valid Entry IP The unit s IP address 32 bit Example 192 168 1 34 address Sequence Internal number used to identify 01 02 03 etc alarms Type displays only if you gener The type of alarm generated ALR Alarm This indicates an ate an Alarm History active alarm CLR Clear This indicates an alarm that has been cleared from the system RPT Report This indicates that the alarm has been generated for a report This entry is for internal use only if you see an a
15. dialing plan through the Tenor AX you are able to configure the unique pattern dialing plan structure including number length You are able to configure which dial plan to use for incoming and outgoing calls including whether other options such as hop off calls will use a public or private dial plan User Programmable Dial Plan Support The User Programmable Dial Plan Support UPDP enables the Tenor to identify a completely customizable set of digit sequences such as Local National International or Private Numbers PassThrough support for certain call types Certain call types can be directly routed to a trunk circuit without going IP There are several routing tables you can configure through the Tenor Con figuration Manager to adjust how the Tenor AX unit routes these types of pass through numbers For example you may want to configure 911 as a bypass number which means that all 911 calls coming into Tenor AX from the line circuit will be routed directly to a Trunk circuit presumably con nected to a PSTN Bypass calls are never routed over IP P N 480 0062 00 14 1 12 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Hop off PBX Calls Hop off numbers are phone number patterns for calls to be routed out to the PSTN A hop off PBX call is a toll call which hops through a private network to reduce or elimi nate the toll charge They are entered in a Hop of
16. energy and if not installed and used in accordance with the instructions may cause harmful interference to radio commu nications However there is no guarantee that interface will not occur in a particular installation If this equip ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Y CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 68 of the FCC Rules On the back of this equipment is a label that contains among their information the FCC registration number US 6LCPFO1AAX SERIES for this equipment If requested this information must be provided to the Telephone Company The REN Ringer Equivalence Number is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not e
17. in the Alarm Description field for all possible alarms the system can generate In the generated alarm list the alarm description appears as part of the Description field Table 4 2 List of Valid Alarms Severity appears as Alarm Description Definition part of severity text appears in desc field field Critical Loss of signal A loss of signal 32 consecutive zeros at least once dur ing a 1 second period Critical Ethernet Disconnected Ethernet cable has been disconnected from the System Controller or CPU Card or Ethernet connectivity has been lost No new VoIP calls will be made and existing PSTN calls will be switched to the PSTN Critical Call Handler not registered with Gate The Call Handler process cannot be registered with the keeper Gatekeeper Critical Critical Software Error A software error has occurred that affects the operability of the complete system Critical Tenor AX Chassis reset The unit has reset Critical Configuration Data Missing Configuration via CLI is missing Check the configura tion data and add the necessary information Critical IVR Configuration Missing Appears if an attempt to make an IVR call has been made when a valid IP address is not configured Occurs if an IVR call has been passed through acci dently without a real intention to use IVR for subse quent calls while both of the servers were disabled In order to clear the alarm a user will have to change one
18. license and limited warranty terms or this Agreement or ii any modifications made to the hardware or software or iii failure of the hardware or software as a result of accident abnormal physical or electrical stress including abuse negligence or misuse or iv any act of God such as but not limited to floods earthquakes lighting or iv acts of terrorism or war declared or not NO OTHER WARRANTIES THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES QUINTUM MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED AND QUINTUM EXPRESSLY DISCLAIMS ALL OTHER WAR RANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU LAR PURPOSE MOREOVER THE PROVISIONS SET FORTH ABOVE STATE QUINTUM S ENTIRE RESPONSIBILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY LIMITATION ON LIABILITY NO LIABILITY FOR CONSEQUENTIAL DAMAGES UNDER NO CIRCUMSTANCES AND UNDER NO THEORY OF LIABILITY SHALL QUINTUM OR QUINTUM S SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTI TUTE PRODUCTS OR SERVICES LOST PROFITS LOST SAVINGS LOSS OF INFORMTION OR DATA OR ANY OTHER SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING IN ANY WAY OUT OF THE SALE LICENSE OR USE OF OR INABILITY TO USE ANY QUINTUM PRODUCT HARDWARE OR SOFTWARE OR SERVICE EVEN IF QUINTUM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OR ESSENTI
19. of the IP addresses to some value and then disable it again Critical RADIUS Configuration Missing Appears when a RADIUS request is made and one or more required configuration parameters are missing This alarm is cleared when the required RADIUS parameters are configured via CLI Critical RADIUS Server Not Responding Appears when none of the configured RADIUS servers respond This alarm is cleared when any of the RADIUS servers responds or the RADIUS server is disabled via CLI P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 4 4 Chapter 4 Advanced Topic Diagnostics Maintenance Severity appears as Alarm Description Definition part of severity text appears in desc field field Major Major Software Error A software error has occurred that affects system signal ing interfaces or other major operation Major File Missing in the File Server This alarm will be reported to the system when a partic ular voice prompt file is not found in the VR Prompt Server This alarm applies only to the system with enabled IVR functionality Major Switch to other RADIUS server Appears when the current RADIUS server stops responding after three consecutive calls end in timeouts and another RADIUS server is configured the Tenor will then switch to the next RADIUS server Minor Call Event s Lost A call has failed M
20. or adaptor that may be required to connect to the specific external device 1 e PBX Figure 3 4 Connect to Phone FXS port 50 Pin Telco Connector OR N J Mi Break Out Box A A AM PBX Connect to Phone FXS port as follows CAUTION Connect the Phone FXS ports to a telephone fax machine PBX or key system only Connecting to other devices networks 1 e telephone wall jack will cause damage to the unit The instructions below assume you are using a double ended 50 pin Telco cable See Chapter 2 Hardware Components for pinout information 1 Plug one end of the 50 pin Telco cable into the port labeled Phone FXS P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting 2 Insert the other end of the 50 pin Telco cable into the appropriate port on the PBX key system or another device that connects interfaces such as a break out box For the PBX connection see your PBX documentation port requirements for connection specifics P N 480 0062 00 14 3 7 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Connect to Line FXO Interface N y NOTE For the AXT4800 product only the Line FXO interface is labeled LINE FXO 25 48 To connect to the Line FXO port you must first connect t
21. ser vices such as Pre paid calling cards and Post paid Glossary 1 Tel 44 0 1245 808195 Fax 44 0 1245 808299 accounts to your customers L LAN Local Area Network A local area network that carries data between workstations in the same loca tion Workstations in a LAN are connected togeth er typically by an Ethernet hub to share information LEDs Indicators as to the status of the unit and other components of the system LEDs appear on the chas sis and other components P PacketSaver A packet multiplexing technology which reduces the amount of IP bandwidth required to sup port multiple calls flowing between two networks PBX Private Branch Exchange Telephone switch locat ed on a customer s premises that establishes circuits between users and the PSTN public network PSTN Public Switched Telephone Network also known as Central Office Telephone Company Switching facility R RJ 45 A CAT 5 cable used to connect the Tenor AX to an Ethernet RADIUS When using IVR the RADIUS Remote Au thentication Dial In User Service is used for authen ticating and authorizing user access to the VoIP network S SelectNet The next generation of TASQ technology the functionality monitors your data network for jit ter latency and packet loss and transparently switches customer calls to the PSTN when required SIP Signaling protocol used to establish a session on an IP network SNMP S
22. the Data Bits drop down list box choose 8 8 From the Parity drop down list box choose None 9 From the Stop bits drop down list box choose 1 10 From the Flow control drop down list box choose None 11 Press the Tenor AX power switch to On After the bootup sequence the login prompt will appear 12 Enter a login name The default login name is admin 13 Enter a password The default password is admin Once you are up and running changing the password is a good idea for security purposes Step through each of the following parameters and enter the correct values for your installation IP address Sub net Mask and Default Gateway 14 At the Quintum prompt type ei to reach the Ethernet prompt and then type config to change to the Configuration mode 15 To set the IP address type set ipa followed by the IP address 16 To set the Subnet Mask type set subnetmask followed by the subnet mask 17 Type siprd to change to the Static IP Route Directory 18 To set the Default Gateway IP type change 1 g followed by the IP address for the default gate way IP 19 Type submit P N 480 0062 00 14 3 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting 20 Type maint to reach the maintenance mode and then mc Type reset A confirmation message will ask if you want to reset the unit Type yes to reset the unit The reboot enables the Tenor to incorpor
23. the IP network and Customer Premise Equipment CPE such as phones PBX s and FAX machines or the Public Switched Telephone Network PSTN The Tenor SIP User Agent will work in conjunction with an external SIP proxy or redirect to route and connect calls over SIP based networks There are three basic components of SIP 1 User Agent Endpoint e client element initiates calls e server element answers calls 2 Network Server Proxy Server or Redirect Server e name resolution e user location e redirect and forking 3 Registrar e Stores registration information in a location service using a non SIP protocol P N 480 0062 00 14 1 15 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components This chapter tells you what is contained in your hardware package A description of each component is also included Specifically the following topics are covered QO Hardware Description A Cables Q Specifications P N 480 0062 00 14 2 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components Hardware Description The Tenor AX is a stackable device which provides Phone FXS and Line FXO connections as well as connections to the Ethernet LAN and a PC The unit s front panel includes LEDs the back panel includes connection jacks a diagnostics option a reset button and an on of
24. 00 BPS 8N1 No Flow Control Tenor AX cannot receive or transmit calls Ensure FXO FXS ports are working correctly Generate alarm list for more information Contact Central Office for interface issues P N 480 0062 00 14 3 20 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance This chapter explains the advanced topics for monitoring alarms and performing maintenance diag nostic procedures A Monitor LEDs A Monitor Alarms O Verify Unit Provisioning O Perform Maintenance Procedures O Finding Additional Help P N 480 0062 00 14 4 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance Monitor LEDs LEDs monitor the health of the system they are the first signal that the unit is not working properly or that an internal or external error has occurred LEDs appear on the front of the unit Check Chap ter 2 Hardware Components to ensure the correct lighting of each LED If the LEDs are not light ing at all check the AC power source to ensure power is being supplied to the unit Monitor Alarms W NOTE Information for accessing alarms through CLI s Alarm Manager is included in this chap ter see the Tenor Configuration Manager Tenor Monitor User s Guide for information about accessing alarms through the Tenor Monitor Alarms are
25. AL PURPOSE OF ANY LIMITED WARRANTY PRODUCT RELOCATION THE WARRANTIES SET FORTH ABOVE SHALL BE NULL AND VOID AND OF NO FURTHER EFFECT IN THE EVENT THAT EITHER A THE PRODUCTS ARE RELOCATED MOVED SHIPPED OR EXPORTED EITHER DIRECTLY OR INDIRECTLY TO OR TECHNOLOGY WITH REGARD TO THE PRODUCTS IS DISCLOSED TO ANY DESTINATION THAT IS PRO SCRIBED UNDER PART 740 OF THE U S DEPARTMENT OF COMMERCE EXPORT ADMINISTRATION REGULATIONS OR TO ANY NATIONAL OF ANY ONE OF THOSE COUNTRIES UNLESS PRIOR WRITTEN AUTHORIZATION HAS BEEN OBTAINED FROM THE U S DEPARTMENT OF COMMERCE OR SUCH ACTIONS ARE OTHERWISE PERMITTED BY THE U S DEPARTMENT OF COM VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 MERCE EXPORT ADMINISTRATION REGULATIONS EXPORT OR OTHERWISE B THE PRODUCTS ARE RELOCATED MOVED SHIPPED OR EXPORTED TO ANY LOCATION WHICH WOULD RESULT IN WHETHER AS A RESULT OF THE USE OF THE PROD UCTS OR FOR ANY OTHER REASON A VIOLATION OF ANY INTERNATIONAL NATIONAL OR LOCAL LAW STATUTE REGULA TION ORDER OR SIMILAR AUTHORITY Quintum RMA Procedure 1 Notify Quintum Technical Assistance Center on Telephone 877 435 7553 within the United States 732 460 9399 Internationally Monday through Friday from 8 30am till 5 30pm U S Eastern time 2 Provide Customer Services Department the following information Customer Name and Contact Name Product Part number s e Product serial numbers e Quantity to
26. Chapter 3 Installation Basic Troubleshooting Power up the System Once you have all cables connected properly you are ready to turn the system on as follows 1 Plug in the power cord to an AC outlet 2 Locate the on off switch on the back of the unit and click the switch to On The unit will power up and the LEDs will flash and turn off the power LED will remain lit For information about the LEDs see Chapter 2 Hardware Components Once the unit is powered up you are ready to assign an IP address See the following section Assign IP address P N 480 0062 00 14 3 11 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Assign IP address Before you can configure the Tenor AX you need to assign a valid IP address An IP address is a 32 bit up to 12 numeric characters address used to identify each network device in the TCP IP net work If the unit does not have an IP address data will not be able to be sent to or from the unit Communication between the Tenor and the PC is enabled via RS 232 connection and terminal emu lation software The instructions below assume you are running HyperTerminal running Windows 95 or later on your PC For all other terminal emulation packages the specific Tenor commands used to assign the IP address will be the same but the software specific instructions will be different Consult the applicable documentation fo
27. Hardware back panel 2 4 console port 2 5 description 2 2 front panel 2 2 Help 1 4 finding 1 4 Hopoff Local DN 1 12 Hop off PBX 1 13 Hunt LDN 1 12 Installation 3 2 ethernet 3 9 guidelines 3 2 Line FXO port 3 8 package contents 3 2 PC 3 10 Phone FXS port 3 6 rack install 3 3 required materials 3 3 Index 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 wall mount 3 3 IP Network Calls 1 9 IVR 1 6 L 11 6 LEDs 4 2 monitor 4 2 M Maintenance 4 9 change date time 4 10 change password 4 10 reset system 4 9 restore factory defaults 4 9 N NATAccess 1 6 P PacketSaver 1 5 Passthrough support 1 12 Password change 4 10 Public Private Dial Plan 1 12 R Rack install 3 3 RADIUS 1 6 Reset 4 9 RJ 45 2 7 S SelectNet 1 5 SIP 1 15 SNMP 1 6 Specification environmental 2 11 Specifications 2 11 electrical 2 11 LAN 2 11 physical 2 11 PSTN PBX 2 11 voice fax 2 11 Static Routes 1 12 System AC power up 3 11 reset 4 9 480 0062 00 14 T Tenor AX 1 2 AXG 1 2 AXM 1 2 AXT 1 2 description 1 2 product types 1 2 What is Tenor AX 1 2 Troubleshoot common problems 4 8 unit provisioning 4 8 typographical conventions 1 3 U UPDP 1 12 V Virtual Tie Trunk 1 5 W Wall mount install dimensions 3 4 installation 3 3 required materials 3 3 Index 2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
28. I EMC Standards FCC Part 15 Class A ICES 003 EN55022 98 EN55024 98 EN61000 3 2 95 EN61000 3 3 95 AS NZS 3548 1995 Safety Standards UL60950 1 CSA C22 2 No 60950 1 EN60950 99 TS001 1970 Telecom Standards FCC Part 68 CS 03 AS NZ 3260 1997 AS ACIFS002 2001 AS ACIF S003 2001 European Directives EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC R amp TTE Directive 99 5 EC VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 EU Directive on Disposal of Waste Electrical and Electronic Equipment WEEE This equipment is classified as Type 3 IT and Telecommunications Equipment under the terms of EU Directives 2002 96 EC and 2003 108 EC These directives are now being transposed into law by the individual EU member states At the end of life of this equipment it must be disposed of in an approved manner according to the laws of the EU member state in which the equipment is located The equipment should be returned to the registered producer from which it was obtained for disposal RoHS Compliance EU Directive on Restriction of Hazardous Substances RoHS All Quintum products with Part Numbers in the series 501 1XXX XX are fully compliant with the requirements set forth in the Euro pean Union EU Directive 2002 95 EC on the Restriction of use of certain Hazardous Substances in electrical and electronic equipment RoHs RoHS Compliance with the RoHS Directive is clearly i
29. Inc 71 James Way Eatontown NJ 07724 USA VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
30. LRQ Location Request LCF Location Confirm messaging scheme Zone Management A zone is a group of H 323 defined endpoints controlled by a Gatekeeper End points can be gateways i e Tenor AX terminals and or multipoint conferencing units MCUs Endpoints establish control channels with a gatekeeper for registration admission and security Call routing information about the endpoint is sent to the gatekeeper including IP address unit type gateway terminal or MCU and routing information such as phone numbers number patterns etc A collection of zones is an administrative domain An administrative domain provides call routing services for its zones through gatekeeper to gatekeeper messages or gatekeeper to border element messages see below for more information Call Registration When registration from an H 323 endpoint is complete and a call is originated the call request is sent to the gatekeeper The call request provides the Gatekeeper with the dialed number and requests the routing information The gatekeeper confirms the dialed number and sup plies the endpoint with the destination IP address For example a Tenor AX s gatekeeper will act as the gatekeeper for that zone and all of the other endpoints will register with it Border Element The Tenor AX s gatekeeper uses a border element to gain access to the routing database of the administrative domain for the purpose of call completion or any other services that i
31. PDountuw Tenor AX VoIP MultiPath Gateway Switch Product Guide P N 480 0062 00 14 NEW HARDWARE SUPPORT This unit contains new hardware which requires newer software This software was installed on the unit prior to leaving the factory If you must downgrade the software in this unit please visit http ae quintum com support rohs for a list of latest software patches that support this new hardware Loading unsup ported software will render this unit inoperable and will require physical access to this unit for recovery Tenor and Quintum are registered trademarks PacketSaver Quintum Technologies Inc Risk Free VoIP VoIP Made Easy SelectNet and SelectNet Technology are trademarks of Quintum Technologies Inc VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Table of Contents About this Guide What s included ita nda rd 1 2 Typographical Conventions 1 2 0 2 000 cee teens 1 3 Product Guide ConventionS 0 0 0 ccc eet 1 3 Finding Help More Information 00 0000 cee eee 1 4 Chapter 1 Overview What is the Tenor AX cms Gud de Regs ead ta ase a died 1 2 Featuress sii a YEG aga ka Pwd hosed Lag A PSEA a Thee Aegina Y 1 4 UNIQUE DESIG Mest ie scl A o alot et te o 1 4 State of the Art GUI Configuration and Network Management 1 4 Easy Connect to Console 00 cece teen ee 1 4 Powerful System Monitoring
32. Q Power up the System O Assign IP Address U Common Troubleshooting P N 480 0062 00 14 3 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Installation Before you begin the actual installation review the pre installation guidelines which follow and inspect the package contents Pre Installation Guidelines Always use an anti static wrist strap when handling the unit Do not open the unit cover Inside parts have hazardous voltages and are extremely sensitive to static If the unit has been opened our warranty is void Do not connect equipment in wet conditions and keep away from dusty areas The area must not exceed the temperature and humidity guidelines outlined in Chapter 2 Hardware Components Avoid exposing the unit to excessive vibrations Ensure no equipment is put on top of the unit Ensure there is clearance between the fan intake exhaust on the side of the unit to avoid airflow being blocked Inspect Package Contents Before you install the hardware ensure the following components are included in our shipment Tenor AX and Mounting Hardware 1 AC Power Cable 1 DB 9 RS 232 Serial Cable RJ 45 Cable Product Guide in CD format If a listed component is not included in your package contact your customer service representative 3 2 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44
33. Tenor AX and the FXO or FXS cannot be established There are several reasons why communication may not be successful A few of the most common are listed below Verify correct 50 pin Telco cables are installed in the Phone FXS and Line FXO ports Ensure the unit is on Network issues may cause a number of problems Contact the Central Office to perform test procedures Communication with Command Line Inter face CLI cannot be established using Tel net The IP address of the Tenor AX unit may be incorrect Check Ethernet cable Verify the IP address of Tenor AX Check the Default Gate way Subnet Mask Check Ethernet connection via RS 232 connection Verify network connectivity using ping from another net work host Communication with Ethernet Hub or switch cannot be established Verify RJ 45 cable is firmly installed in the Ethernet port Check MDI MDIX configuration Check duplex setting on the switch in which they were connected and the speed of 10MB or 100 MB P N 480 0062 00 14 3 19 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Common Symptom Problem Description Solution Communication between computer s COM Verify DB 9 cable is firmly placed in the unit s console port port and Tenor AX serial port cannot be and your PC s serial port established Verify Terminal port settings at 384
34. Type setfactory You will be asked if you are sure you want to set the unit back to factory defaults 4 Type yes to confirm type no to cancel the restore Reset System The Reset system feature enables you to reset the system including hardware and software You can reset the system through the unit s Back Panel or through the Command Line Interface CLI Back Panel Use a blunt thin object to press in the Reset button located on Tenor AX s front panel The system will reset Command Line Interface CLI You can reset the system through the Command Line Interface CLI as follows 1 Access the CLI through a Telnet session See the Command Line Interface CLI guide for more information 2 Access the Maintain MasterChassis 1 prompt P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance a 4 Type reset You will be asked if you are sure you want to set the unit back to factory defaults Type yes to confirm type no to cancel the restore Change Password For security purposes you may want to change the password You can change the password via Command Line Interface CLI as follows 1 Access the CLI through a Telnet session See the Command Line Interface CLI guide for more information Access the Maintain module Type password A prompt will ask you for the old password Type the old pass
35. able 2 4 Cables Supported Cable Usage 50 Pin Telco Connector Connection to FXO Line Connection to FXS Phone RJ 45 Ethernet cable Connection to Ethernet LAN 10 100 DB 9 Serial RS 232 Connection to PC s asynchronous console port Detachable IEC AC Power Supply Cord Connection to AC power jack 2 6 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components 50 Pin Cable The 50 pin Telco shielded cable connection pinouts and wire colors are given in this section to help you identify the proper specifications for connection to the FXO Line and FXS Phone ports For the 50 pin Telco cable terminate only one end with a Female AMP 50 pin Telco Connector with 180 degree entry Cable must consist of 25 twisted pairs color coded per Figure 2 4 and be of 22 or 24 AWG copper wire P N 480 0062 00 14 2 7 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components Figure 2 4 50 Pin Cable Connector Specifications Connector Wire Color Wire Band DSO s Pin s Tip wire Ring wire Pin Color w Color 1 Blue White 1 1 amp 26 26 1 Slot 1 line 1 2 Orange White 2 2 8 27 27 2 Slot 1 line 2 3 Green White 3 3 amp 28 28 3 Slot 2 line 1 4 Brown White 4 4829 29 4 Slot 2 line 2 5 Slate White 5 5 amp 30 30 5 Slot 3 line 1 6 Blue Red 6 6 amp 31 31 6 Slot 3 line 2 7
36. according to operations and alarms the system is experiencing For more advanced monitoring you can use the Tenor Monitor and the Command Line Interface CLI to view a list of active system alarms as well as view an alarm history Each alarm indicates the unit s operational status 1 4 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Capabilities SelectNet Technology Safety Net for Tenor AXM and Tenor AXE configurations Quality of service is virtually guaranteed Tenor AX s built in patented SelectNet Technology provides a safety net which virtually guarantees that each call going VoIP will not only be routed successfully but will deliver high voice quality SelectNet monitors the IP network performance for VoIP calls If the performance characteristics become unacceptable according to the delay jitter and packet loss specifications you configure the Tenor AX will switch the call to the PSTN automatically and transparently The Tenor continu ously monitors your data network and transparently switches customer calls to the PSTN when required PacketSaver reduces bandwidth consumption PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to sup port multiple calls flowing between two endpoints PacketSaver minimizes bandwidth usage by aggregating samples from multiple VoIP conversations and
37. ach the unit to a temporary wall Ensure the wall mounting area is within cord distance of the power outlet Required Materials e 2 wall mounting brackets including 2 screws e Drill e 3 16 drill bit e Measuring tape or ruler e Hammer e Phillips head screwdriver P N 480 0062 00 14 3 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Attach the unit to the wall as follows 1 Determine the wall area to mount the unit With chalk or a soft pencil mark the install area according to Figure 3 1 WN y NOTE Ensure the unit is level Figure 3 1 Wall Mounting Dimensions 3 16 p 4 7 3 4 19 9cm gt 2 Position and attach one mounting bracket to the unit using a screw existing in the system and one screw included with the package See Figure 3 2 3 Position and attach the other mounting bracket using a screw existing in the system and the remaining screw in the package See Figure 3 2 Figure 3 2 Wall Mount Installation Mounting Brackets Fan Attach each bracket to the unit using 1 screw already installed in the unit unscrew and re insert Unit Front w and 1 screw included a with the package Note Ensure unit is level Note The fan needs to be pointed up when viewed from the front of the unit the fan is on the left 4 Mount the unit to the wall using the four remaining screws included with the sys
38. alls coming from the IP network data can be routed to the Line FXO or Phone FXS interfaces The Tenor will route calls based upon the dialed number If the number is config ured as a local phone number the call will be sent to a Phone FXS circuit for termination otherwise the call is considered a Hop Off call and the Tenor sends it out through a Line FXO interface typ ically connected to the PSTN See Figure 1 6 for an example of a call originated from the IP net work Figure 1 6 P Network Originated Calls A PBX Keyswitch Phone y o Exs Por OR xo Port P N 480 0062 00 14 1 9 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Tenor AXT Trunking VoIP Gateway AXT800 AXT1600 AXT2400 AXT4800 Configu ration The Tenor AXT Trunking VoIP Gateway Configuration is used for trunk side PSTN Line FXO port to VoIP connections calls coming from the Line FXO interface 1 e PSTN may be switched to the data network as a VoIP call Calls can be routed in any direction between any of the ports See Figure 1 7 for an example of a call originating from the PSTN Figure 1 7 Tenor AXT FXO Line Originated Call Sample FXO Port lt _ Tenor AXG VoIP Gateway AXG800 AXG1600 AXG2400 Configuration The Tenor AXG VoIP Gateway Configuration is used for Phone FXS to VoIP connections calls coming from the Phone FXS interface i e PBX may be switched as a VoIP ca
39. aragraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 or subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 as appropriate All documentation other than the documentation which is provided with Restricted Rights is provided with Limited Rights U S Government rights to use duplicate or disclose documentation other than software documentation is governed by the restrictions defined in paragraph a 15 of the Rights in Technical Data and computer software clause at DFARS 252 227 7013 Manufacturer Owner Quintum Technologies Inc 71 James Way Eatontown NJ 07724 ACKNOWLEDGEMENTS Quintum Technologies Inc the Quintum Technologies logo Tenor MultiPath VoIP Gateway and SelectNet are trademarks and in some jurisdictions may be registered trademarks of Quintum Technologies Inc Other trademarks appearing in this packaging are the property of their respective owners Copyright 2005 Quintum Technologies Inc All Rights Reserved VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio frequency
40. ate the new settings Once the IP information is set you are ready to configure the unit See the Tenor Configuration Manager Tenor Monitor User s Guide and Command Line Interface CLI User Guide for specifics Both documents are on the CDR ROM you received with the unit or you can download the latest documentation from www quintum com P N 480 0062 00 14 3 15 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Getting Started with Configuration Making the First Call This section includes basic information for making the first call using VoIP and a Tenor AX for an example this call will enable you to dial Quintum Technology s test unit and hear a recorded mes sage Once you have accomplished that you can modify the configuration to meet your own specific needs For future calls if you require detailed configuration information see the Tenor Configuration Man ager Tenor Monitor User s Guide and Command Line Interface CLI guide for detailed configura tion information both documents are located on the CDR ROM you received with the unit or you can download the latest documentation from www quintum com If you are using a cable modem or a DSL modem and a firewall specific instructions are included in this section When configuring a firewall set up a DMZ this makes the firewall act as a switch so that all incoming IP traffic for the firewall
41. be returned Type of return i e warranty return Reason for return Proof of purchase invoice or PO 3 An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question 4 Shipment Instructions Customer must follow any instructions supplied by the Customer Service Representative concerning where the Product is to be returned how the Product is to be packaged which carrier is to be used who should pay for the shipment and any labels to be put on the package Unless otherwise directed by Quintum s Customer Services Representative please return product to Quintum at REF RMA Number Quintum Technologies Inc 71 James Way Eatontown NJ 07724 USA 5 Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Repre sentative quoting the RMA number 6 Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer the failing product must be returned and delivered to the address given by the Customer Services Representative within 30 days of the replacement being shipped PLEASE NOTE All shipments require an authorized RMA number If the Customer does not comply with this procedure as set out above Quintum reserves the right to charge Customer for the cost of the replace ment Product and or freight including duties and taxes from Quintum r
42. bout how to avoid injury to yourself or to others e g Do Y not install the equipment during a lightning storm P N 480 0062 00 14 Preface 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 About this Guide Finding Help More Information Refer to the Product Guide for help The Table of Contents and Index tells you where to find infor mation easily Extensive configuration help is available via the Tenor Configuration Manager Tenor Monitor User Guide or the Command Line Interface User Guide Both documents are on the CDR ROM you received with the unit or you can download the latest documentation from www quintum com Preface 4 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview This chapter gives you a general overview of the Tenor AX including feature descriptions and capa bilities Specifically the following topics are covered O A description of Tenor AX O Features QO Capabilities A Call Paths A Advanced Features Capabilities P N 480 0062 00 14 1 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview What is the Tenor AX The Tenor AX is a high density VoiP Voice over Internet Protocol H 323 SIP switch that com presses and packetizes voice fax and modem data and transmits it over the IP network Designed for Enterprises
43. calls over IP to reduce costs and then transparently hop off to the PSTN to reach off net locations Calls can be routed in any direction between any of the ports Whichever configuration you choose the high performance unit provides one 10 100 BaseT con nection along with one RS 232 serial console port connection The unit also incorporates an intelli gent call routing engine which regulates system resources and configuration while coordinating all voice traffic activity in the unit The unit s simple plug and play embedded system architecture brings VoIP technology to your net work without changing your existing telephony infrastructure Your network stays as is and the call type is transparent to the user This technology boasts superior voice quality without compromising reliability P N 480 0062 00 14 1 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Features The Tenor AX s specific features are explained below Unique Design Tenor AX packs powerful VoIP features into one compact unit The Tenor can be installed without upgrades to the existing voice or data network You can install the unit anywhere without affecting the network infrastructure you already have in place As with all Tenor architecture the Tenor AX provides the power of VoIP in a easy to use product that takes just minutes to get up and running State of the Art GUI Configuration and N
44. d time call duration calling party and called party Tenor AX may store Call Detail Records locally or they can be sent to a CDR server within the network The CDR contains sufficient information to capture billing data which can be used to create billing reports using third party billing software IVR RADIUS Support Interactive Voice Response IVR is a feature of the Tenor AX that enables you to offer services such as Pre paid calling cards and Post paid accounts to your customers The Tenor uses the RADIUS Remote Authentication Dial In User Service for authenticating and authorizing user access to the VoIP network including ANI Authentication Types 1 and 2 The RADIUS is a standard protocol which provides a series of standardized message formats for trans mitting and receiving dialed information account data and authorization codes between the network access gateway and the billing server NATAccess NATAccess is an intelligent network address translation technology It enables VoIP networks with multiple endpoints to operate behind firewalls equippped with H 323 Network Address Translation NAT this provides maximum network security NATAccess simplifies deployment by eliminating the need to place the Tenor on a public IP network Using NATAccess provides easy secure expan sion between multiple VoIP sites In addition NAT technology in the Tenor permits the use of pri vate subnets at the same time in house calls will neve
45. ding the front and rear panels as well as LEDs and required cables e Chapter 3 Hardware Installation Basic Troubleshooting Describes how to install the Tenor AX unit including how to connect power up and assign the IP address e Chapter 4 Advanced Topic Diagnostics Maintenance This chapter describes how to view Tenor Alarms as well as perform maintenance procedures e Glossary e Index e Warranty Approvals Preface 2 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 About this Guide Typographical Conventions S Product Guide Conventions Certain typographical conventions are used throughout this product guide See below All commands you enter via keystrokes appear in bold e g Press Enter or Press Ctrl D All text commands you enter via Telnet session or command line typing appear in italics e g type active e There are three types of special text that are designed to reveal supplemental information Note Warning and Caution See below l A NOTE provides additional helpful information This information may tell you how to do a kA certain task or just be a reminder for how to s given in previous sections i e For a list of valid commands at any time type 7 y A WARNING provides information about how to avoid harming your VoIP equipment or other y equipment i e Do not stack more than 4 units together wey A CAUTION provides information a
46. duct did not contain a Material Defect Purchaser shall pay Quintum Technologies all costs of handling transportation and repairs at Quintum Technologies prevailing rates including all costs of providing an interim Quintum Technologies Product The customer will also be given shipping instructions and a Return Material Authorization RMA number This number is to be prominently dis played on the shipping container and referenced on all correspondence pertaining to the returned product Customers are responsible for shipping and insurance charges to return the defective product Quintum shall pay for shipping and insurance charges for the part being sent to the customer Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below you may also be asked to provide written documentation of your purchase CUSTOMER REMEDIES Quintum and its suppliers entire liability and your exclusive remedy shall be at Quintum s option i repair or replace ment of the software media or hardware that does not meet Quintum s Limited Warranty with new or like new software media or hardware or ii return of the price paid for software media or hardware that does not meet Quintum s Limited Warranty Quintum shall have no responsibility war ranty or other obligations whatsoever as a result of i the use of the hardware and or software in a manner inconsistent with the accompanying manuals
47. eceive on the line Off No activity is occurring P N 480 0062 00 14 2 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components Back Panel Console Port Power Switch Phone FXS port r A Line FXO port Reset Power For AXT4800 only LAN port Diag Receptacle this is labeled For AXT4800 only LINE FXO 1 24 this is labeled LINE FXO 25 48 e Phone FXS port Provides a 50 Pin Telco connector which supports up to 24 Phone FXS con nections for connecting to the PBX Keyphone or phones For the AXT4800 this supports Line FXO capability and is labeled LINE FXO 1 24 e Line FXO port Provides a 50 Pin Telco connector which supports up to 24 Line FXO connec tions for connection to the Central Office connection to the PSTN For the AXT4800 this is labeled LINE FXO 25 48 e LAN port 10 100 Base T Ethernet port This port provides an RJ 45 jack for individual con nection to a 10 100 Ethernet LAN switch or hub via RJ 45 cable it is individually configured with a unique IP and MAC address Figure 2 2 10 100 BASE T Ethernet Port Pin Order 113456786 Table 2 2 Input Output 10 100 Ethernet port Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange 3 RX Receive Data White w green 2 4 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co
48. ection purposes only The Ethernet hub switch manu facturer s documentation should provide specific instructions for connection to another device such as the Tenor AX Figure 3 6 Connect to Ethernet Hub Switch SE DE ES RJ 45 Cable D ta Network 9 59 Ethernet Hub Switch 1 Plug one end RJ 45 Ethernet cable into the port labeled LAN 2 Plug the other end of the cable into one of the Ethernet hub switch ports If a custom cable or adapter is required see Chapter 2 Hardware Components for Ethernet RJ 45 10 100 P N 480 0062 00 14 3 9 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting 3 10 Connect to PC Console You will need to connect the Tenor AX to your workstation s serial port via RS 232 connection This connection will be used when you assign an IP address to the unit For the instructions below it is assumed you are connecting to a Windows PC Figure 3 7 Connect to PC Com Port 1 Insert the male end of the DB 9 cable into the port labeled Console See Chapter 2 Hardware Components for RS 232 connector pinouts 2 Insert the female end of the DB 9 cable into your workstation s serial console port see your PC documentation for more information about this port P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
49. egardless of the reason for the return Quintum also reserves the right to invoice the Customer for a replacement Product at the same time as the replacement is cross shipped This invoice will of course be canceled if the original Product is returned within 30 days of cross shipment and if found to be a valid warranty return VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies Inc The recipient of this document has a personal non exclusive and non transferable license to use the information contained within solely with Quintum Tech nologies Inc products for the purpose intended by the agreement No part of this document may be reproduced or transmitted in any form or by any means without the express written permission of Quintum Technologies Inc Quintum Technologies Inc disclaims liability for any and all damages that may result from publication or use of this document and or its contents except for infringement of third party copyright or misappropriation of third party trade secrets US GOVERNMENT RESTRICTED AND LIMITED RIGHTS All documentation supplied by Quintum Technologies Inc to the United States Government is provided with Restricted Rights Use duplication or dis closure by the Government is subject to restrictions as set forth in subp
50. es that may have been nicked in the initial cut 5 Terminate the drain lead to an appropriate earth ground 6 Terminate the twisted pairs to the customer specific connections see Figure 2 4 for the color coded 50 pin cable specification 7 Ensure the screws on the opposite end are hand tightened do not overtighten Double ended 50 pin Cable 1 Ensure that the screws are hand tightened at both ends including the termination end do not overtighten P N 480 0062 00 14 3 5 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting y y 3 6 Connect to Phone FXS Interface NOTE For the AXT4800 product only the Phone FXS port interface has FXO capability and is labeled LINE FXO 1 24 Since there are many different PBX devices key systems fax machines and phones you can connect to the Tenor AX the instructions which follow explain the general procedure for connecting an external device to the Phone FXS port through the 50 pin Telco connector Use the phone FXS ports for on premise wiring only A double ended Telco cable connects to PBXs or phone systems that are equipped with the appropri ate 50 pin Telco interface An un terminated cable can be used with a break out box or another type of termination device specific to your needs See Chapter 2 Hardware Components for the 50 pin connector pinouts you can use to acquire another cable
51. etwork Management The Tenor AX is managed by a two unique systems Tenor Configuration Manager and Tenor Moni tor Through the Tenor Configuration Manager you can configure all options such as dial plans call routing numbers etc via a simple Graphical User Interface GUI An easy to use installation process enables you to an install the manager and start configuring within minutes Through the Tenor Monitor you can monitor the health of the system including alarms call detail records etc Both the Tenor Configuration Manager and the Tenor Monitor provide comprehensive on line help systems that are available at your fingertips In addition you can configure the unit via Command Line Interface CLI Through this simple tel net session you can access all configuration options including an online help system built into the CLI which provides help for all features and functions Just type help at any prompt and data about that field will be displayed Easy Connect to Console Plugging a serial cable between the unit s RS 232 port and your PC s console port will allow unit management Through the console connection you are able to assign an IP address In addition through the RS 232 port you are able to configure the unit via Command Line Interface CLI Powerful System Monitoring There are many different ways to monitor the health of the unit including LEDs and alarms LEDs appear on the front of the unit The LEDs light up
52. f Number Directory and associated with trunks where matching calls should be sent Tenor AX supports those hop off PBX calls where the destination Tenor AX is programmed to route the call to the PSTN The destination Tenor AX unit is configured with the phone numbers to be supported for this feature H 323 Gatekeeper Services The Tenor AX unit s built in H 323 gatekeeper performs IP call routing functions such as call con trol and administrative services to another Tenor AX unit or another H 323 endpoint The gate keeper s functionality complies with the H 323 industry specifications for voice control and management Gatekeeper A Gatekeeper in an H 323 network provides call control services and other services to H 323 endpoints 1 e gateways terminals and MCUs The Tenor AX has a built in H 323 gate keeper which complies to the H 323 industry specifications for voice control and management The gatekeeper performs call routing functions for calls entering and exiting a site The Gatekeeper performs IP call routing functions such as Call Control Signaling and Call Authori zation for Gateways IP phones and H 323 terminals The Gatekeeper communicates with other Gatekeepers through a Border Element When using a group of Tenor AX units you can assign one unit as the Gatekeeper for the network We recommend you configure each as its own gatekeeper Tenor AX supports gatekeeper to gatekeeper communication using the standard
53. f power switch Front Panel Connections and Reset Options Figure 2 1 Tenor AX Front Panel Power LED Status LED LAN LEDs Analog Port LEDs The LEDs display the health of the system There are different types of LEDs Power Status LAN and Analog Port See Table 2 1 for a description Table 2 1 Front Panel LEDs Definitions LED Label LED Color Description Power Power Green On Indicates power is on Off Power is off Status Status Green Flashing Operational Status Off Tenor AX is working properly On One or more diagnostic tests have failed Line FXO LED Green On indicates activity is occurring Line FXO on at least one Line FXO port Analog Port Phone FXS Phone FXS LED Green On indicates activity is occurring on at least one Phone FXS port 2 2 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components LED Label LED Color Description 100Mb Green On The advertised link rate is 100Mb if the link is not connected or the actual link rate is 100b if the link is connected LAN Off The advertised link rate is 10Mb if the link is not connected or the actual link rate is 10Mb if the link is connected Link Green On Link is working properly and there is activity on the line Off Link has failed Activity Green Flashing On Indicates there is activity 1 e transmit r
54. he analog phone lines to another piece of equipment that houses your telephone lines running to the PSTN such as the patch panel punch down block or wire wrap blocks If you are unsure of the installation procedures contact the net work administrator or review the documentation you received with the PBX A double ended Telco cable connects to PBXs or phone systems that are equipped with the appropri ate 50 pin Telco interface An un terminated cable can be used with a punchdown box or another type of termination device specific to your needs See Chapter 2 Hardware Components for the RJ 11 cable pinouts you can use to acquire another cable or adaptor that may be required to connect to the specific external device Figure 3 5 Connect to Line FXO Interface BN 50 Pin Telco Connector OR J 7 Patch Panel Punchdown Block 1 Plug one end of the 50 pin Telco cable into the ports labeled Line FXO See Chapter 2 Hard ware Components for cable pinouts 2 Connect the other end of the 50 pin Telco cable into the networking equipment i e patch panel which houses your telephone lines g NOTE Connecting to the patch panel may require trained telephone personnel 3 8 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Connect to Ethernet LAN You can use these instructions for general conn
55. ic network it is consid ered a WAN As a result intra corporate information is passed through the data network from one LAN to another LAN site in a remote location Zone A group of endpoints e g gateways terminals etc in one corporate site Glossary 2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 P N 480 0062 00 14 Fax 44 0 1245 808299 INDEX Numerics 50 pin cable prepare double ended 3 5 prepare single ended 3 5 A About this guide 1 1 Alarms 4 2 display via CLI 4 6 field definitions 4 2 list of 4 4 monitor 4 2 AXE 1 2 B Back panel diag 2 5 LAN port 2 4 Line FXO port 2 4 Phone FXS port 2 4 power receptacle 2 5 power switch 2 5 reset 2 5 Bypass DN 1 12 C Cables 2 6 50 Pin 2 7 AC power cord 2 6 DB 9 2 10 RJ 45 2 9 Call 1 7 Call management public private dial plan 1 12 trunk group support 1 7 Capabilities IVR Radius 1 6 NATAccess 1 6 routing table options 1 12 SNMP 1 5 CDR 1 6 Configuration 3 16 Connection line interface PBX 3 6 480 0062 00 14 D DB 9 2 10 F factory defaults restore 4 9 Features 1 4 advanced 1 12 easy connect 1 4 GUI and network management 1 4 IVR RADIUS 1 6 PacketSaver 1 5 SelectNet 1 5 system monitoring 1 4 unique design 1 4 First Call 3 16 Front panel ports 1 8 2 2 reset 2 2 FXO Calls 1 8 FXS Calls 1 8 H H 323 1 13 border element 1 13 call registration 1 13 call services 1 14 gatekeeper 1 13 zone management 1 13
56. imple Network Management Protocol SNMP is the standard protocol used to exchange network in formation between different types of networks Subnet Mask An IP address that determines how an IP address is divided into network and host portions ac cording to the bits T TCP IP Transmission Control Protocol Internet Proto col TCP IP is a standard communications protocol divided into seven layers of activity Each layer de fines a different aspect of how two devices should talk to each other i e when a network device should send receive data For example layer one is the physical means of communications e g modem whereas layer 3 is the network type e g Internet For TCP IP it is a combination of two layers of com munication protocol TCP layer 4 does the actual transport of data IP layer 3 sets the rules for mov ing the data from one end of the network to another TCP IP uses an IP address to identify a location for specific network devices Tenor Configuration Manager A GUI which enables you to configure all functions in the Tenor AX Tenor Monitor A GUI which provides a set of utilities to monitor the network and all system components W WAN Wide Area Network A number of LANs connect ed together through a long distance communications medium For example your company may have a LAN in New York a LAN in Tokyo and a LAN in Los Angeles When these sites connect together over the data network or the publ
57. inor Missing or Incorrect Profile The configuration profile has caused a problem Minor Minor Software Error A software error has occurred but will not affect the operation of the complete system Minor Remote end did not back off in a glare An incoming and outgoing call went through at the same situation time and the remote end call did not back off Minor Unit resource constrained A shared resource in the unit loads the system Minor Hardware component failed A hardware component has failed Check all compo nents hardware connections etc Minor Log RADIUS server error Displayed when the RADIUS server fails to send required data or the data sent by the RADIUS server has improper values Incorrect information may contain the following RADIUS Server Credit amount 1 RADIUS Server Credit minus amount RADIUS Server Not supported currency RADIUS Server Credit time 1 RADIUS Server Credit time lt 6 sec RADIUS Server Invalid error code Informational Gatekeeper status Reports the status of the Gatekeeper Informational Miscellaneous information Miscellaneous information about the unit is reported The contents of this alarm will vary Informational Info Software Error Indicates information about miscellaneous software error This does not affect system operation 4 5 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance
58. larm that is causing problems contact cus tomer service 4 2 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance Field Definition Valid Entry Severity Level or alarm severity 1 Critical complete system is affected 2 Major major problem is detected 3 Minor minor problem is detected 4 Info Information about a minor problem Description A text description of the alarm Varies see Table 4 2 for detailed descrip tion Slot Defines which slot the alarm Slot 1 or 2 Slot 1 refers to the occurred on system controller functions slot 2 refers to DSP functions Device Defines which device the alarm Always device 0 occurred on Analog Interface Defines which interface line alarm occurred on 1 PBX 2 PSTN Channel Specifies which channel the alarm occurred on Channels 1 4 Date Time Date time the event occurred on Day of week name of day Month Jan Feb March etc Day of month or 2 digits Time 6 digits hour minutes sec onds based on a 24 hour clock Year 4 digits 4 3 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance Valid Alarms The following is a list of all alarm descriptions text that appears
59. ll Calls can be routed in any direction between any of the ports See Figure 1 8 for an example of a call originating from the Phone FXS side PBX See Figure 1 8 for an example of a call originating from a PBX Figure 1 8 Tenor AXG Phone FXS Originated Call Sample TS PBX FXS Port Keyswitch gt gt ae y 1 10 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Tenor AXE Enterprise VolP Gateway AXE800 AXE1600 AXE2400 Configuration The Tenor AXE Enterprise VoIP Gateway is mainly intended for applications interfacing between the PBX and the VoIP network but it also includes two FXO ports for autoswitching PSTN back up and 911 service provision The number of VoIP ports is equal to the number of FXS ports Calls can be routed in any direction between any of the ports See Figure 1 9 for an example of a call originating from a PBX Figure 1 9 Tenor AXE Phone FXS Originated Call Sample o FXS Port ON FXO Port Keyswitch ___y L P N 480 0062 00 14 1 11 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Advanced Features Capabilities Call Management There are four types of routing databases you can configure Bypass Directory Numbers BPN Hunt Local Directory Numbers Hunt LDN Hop Off Directory Numbers HDN and Static Routes Bypass Directory Numbers Bypa
60. mponents DB 9 Serial RS 232 Cable The Serial RS 232 9 pin cable with a DB 9 male connector with RS 232 interface is used to con nect the Tenor AX to your PC s asynchronous serial port The pin order for DB 9 male and female connectors are shown in Figure 2 7 and Figure 2 8 Figure 2 7 DB 9 Male Connector Pin Order 12345 Figure 2 8 DB 9 Female Connector Pin Order 54321 67389 9876 Figure 2 9 DB 9 Connector Pinouts Pin OANOOAARWD A al Connects to Pin Table 2 6 DB 9 Connector Pinouts Pin Function Description Pin 1 DTR Data Terminal Ready 1 2 TXD TransmitData 2 3 RXD Receive Data 3 4 CD Carrier Detect 4 5 GND Signal Ground 5 6 N C No Connect 6 7 N C No Connect 7 8 N C No Connect 8 9 N C No Connect 9 2 10 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 P N 480 0062 00 14 Fax 44 0 1245 808299 Specifications Voice Fax Call Routing Voice Algorithms Fax Support Chapter 2 Hardware Components FXO FXS IP G723 1A 5 3 6 3 Kbps G 726 16 24 32 40 Kbps G729A G711 Group III at 2 4 4 8 7 2 9 6 12 14 4 Kbps Automatic Call Detection Voice Modem Fax PSTN PBX Connections Interface Analog FXO Interface PSTN side FXS Interface PBX side Connector 50 PIN Telco Ringing Voltage Adjustable Country specific Ringing Cadence Adjustable Country specific Maximum Loo
61. ndicated by labels bearing the symbol shown above VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Declaration of Conformity QUINTUM TECUMOLOGIER IMG DECLARATION OF CONFORMITY Application of Council Directives s 89 336 EEC 93 68 ECC EMC Directives 73 23 EEC 96 68 ECC Low Voltage Directives 99 5 EC RTTE Directive Standards to which Conformity is Declared EN55022 98 EN55024 98 AS NZS 3548 1995 EN60950 92 A1 92 A2 93 A3 95 A4 96 EN61000 3 2 95 EN 61000 3 3 95 FCC Part 68 FCC Part 15 Class A CS 03 ICES 003 Issue 3 TS001 1970 AS NZ 3260 1997 AS ACIFS002 2001 AS ACIF S003 2001 NOM 019 SCFI 1998 JATE Manufacturer Quintum Technologies Inc Quintum Technologies Inc Netvox Technology Co Ltd Delta Networks Inc 71 James Way No 2 Xin Feng 2 Rd Xiamen 252 Shang Ying Road Eatontown NJ Torch Hi Tech Industrial Kuei San USA Development Zone Taoyuan Hsien 333 Xiamen P R C Taiwan R O C Type of Equipment Analog VoIP Gateway Model Number Tenor AX Series We the undersigned hereby declare that the equipment specified above conforms to the above Directive s and standard s as of this date Place Eatontown NJ USA Date 8 29 2005 Mael E Ate HT Karl V Stahl IM William J Truex EMC Product Safety Engineer Director of Operations Technical File available through Quintum Technologies
62. nor unit 15 For Subnet Mask enter the subnet mask This address is used to differentiate the network portion of the IP address from the host portion of the IP address 16 For Default Gateway choose whether there should be a default gateway router which routes packet data outside of your LAN and enter its IP address 17 A message will appear on the screen Tenor Analog Ethernet Interface successfully configured The Tenor will restart using the new Ethernet settings Tenor will restart using the new Ethernet settings Change IP Address You are able to change the IP address in which the unit is attached as follows NOTE The instructions below assume you are running Windows 2000 or above 1 Press the Tenor AX s power switch to On 2 Click on Start gt Programs gt Accessories gt Communications gt HyperTerminal gt Run The Connec tion Description window will be displayed 3 Enter a connection name i e name for each unit such as Tenor AX New Jersey 4 Click Ok 5 Choose the serial port on your PC from the Connect Using drop down list box i e Direct to Com 1 Click Ok The Com Properties window will be displayed See Figure 3 9 P N 480 0062 00 14 3 13 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Figure 3 9 Port Settings Window el re 6 From the Bits Per Second drop down list box choose 38400 7 From
63. number designation for your unit For use with a Cable Modem or DSL Modem and a Firewall only 9 At the Ethernet Configuration gt Ethernet Interfaces gt Ethernet Interface 1 screen and enter the External NAT IP this is the IP that the service provider assigns to the firewall WAN port Click Confirm OK This was tested with a Linksys firewall Other types may work as well and should be configured similarly For use with a Cable Modem and No Firewall only 10 At the Ethernet Configuration gt Ethernet Interfaces gt Ethernet Interface 1 screen check the Enable DHCP box Click Confirm OK This provides a way for your service provider to assign an IP to your unit which can then be reached by the Gatekeeper on the public internet 11 Submit all changes through File gt Submit Changes P N 480 0062 00 14 3 17 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting 12 Pick up the phone and hear dial tone Dial 7324609000 The call should route to Quintum s test unit and you should hear a recorded message When you dial 7324609000 ten digits your unit the Gateway consults the Gate keeper s table of phone number to IP translations the Gatekeeper is an application or function inside the test Gateway at 12 176 187 080 and sends the appropriate data to the other endpoint in this case the Quintum test unit The Gateway is merely another function
64. nvolve communications with other endpoints out of the administrative domain The border element functionality is built into the Tenor AX unit along with the gateway and gatekeeper P N 480 0062 00 14 1 13 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview The primary function of the border element is to collect manage and distribute call routing infor mation A gatekeeper will establish a service relationship with a border element the gatekeeper pro vides its zones capabilities and the border element shares call routing capabilities of other zones in the administrative domain Through the border element gatekeepers from multiple zones will be able to communicate A border element also establishes relationships with other border elements to route between admin istrative domains If a gatekeeper cannot resolve an address it contacts the border element In addition if you are using more than one Tenor unit you can configure one of the border elements for that zone The Tenor AX unit can use two border elements primary and secondary These work together as one entity to provide redundancy and fault tolerance there are no hierarchal differences Gatekeeper Gatekeeper Zone Zone gt Border Element Border Element _
65. on to enter the gate keeper s zone the gatekeeper will confirm or deny access to the network The gatekeeper authorizes P N 480 0062 00 14 1 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview network access and protects the integrity of the network using Admissions Request ARQ Admis sions Confirmation ACF and Admissions Reject ARJ messages SIP User Agent SIP Session Initiation Protocol is a signaling protocol used to establish a session on an IP network for voice control and management it is a request response protocol that closely resembles Hypertext Transfer Protocol HTTP which forms the basis of the World Wide Web SIP re uses many of the constructs and concepts of Internet protocols such as HTTP and Simple Mail Transfer Protocol SMTP The purpose of SIP is only to establish change terminate sessions SIP is not concerned with the content or details of the session SIP is Transport layer independent which means it can be used with any transport protocol UDP TCP ATM etc It is text based so it requires no encoding decoding like H 323 And SIP supports user mobility using proxies and redirecting requests to your current location When configured for SIP the Tenor will act as a SIP User Agent Endpoint as defined in IETF RFC3261 Multiple user agents allow for separate agents to be allocated to each SIP call It will be able to gateway calls to and from
66. one Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 If trouble is experienced with this device for repair and warranty information please refer to the Technical Support insert for repair information and the warranty section of this Product Manual for warranty informa tion In the event of device malfunction all repairs should be performed by Quintum Technologies Inc or an authorized agent It is the responsibility of users requiring service to report the need for service to our com pany or to one of our authorized agents In the event service is required refer to the Technical Support insert for information If the device is causing harm to the telephone network the telephone company may request that you discon nect the equipment until the problem is resolved This registered device is capable of providing users access to interstate providers of operator services through those of equal access codes U S Service Center Information Quintum Technologies 71 James Way Eatontown NJ 07721 USA VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Canadian Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety
67. or application of 12 176 187 080 The Gateway functions allow the incoming call to be connected to Quintum s PBX Load Software Upgrade To upgrade the software download the upgrade from the CD ROM you received with the unit or download the latest software documentation from www quintum com P N 480 0062 00 14 3 18 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Common Symptoms Problems Chapter 3 Installation Basic Troubleshooting Before you begin troubleshooting a potential malfunction it is a good idea to check your basic hard ware connections See below e Ensure power cord is firmly installed in the back panel s power jack and the other end is plugged into the AC power source e Ensure the unit s power switch is in the On position e Verify that all RJ 45 50 pin Telco connectors and DB 9 cables fit snugly in each back panel jack Faulty connections may cause a number of network interfacing or connection issues If you suspect the problem to be on the network end contact your Central Office to verify proper operation Below is a list of common symptoms and problems you may encounter Use this list as a guideline if your problem is not listed see Chapter 4 Advanced Topic Diagnostics Maintenance Table 3 1 Common Symptoms Problems Common Symptom Problem Description Solution Unit will not turn on Check AC power source Communication between
68. our lines or two lines depending upon the unit type under FXO Channel Assignment Click on Confirm OK 4 At the System Wide Configuration gt Dial Plan screen enter an Area Code default is 732 and check Use 10 Digit Local Dial Click on Confirm OK Allows the unit to use the 732 area code for its call without having to dial a 1 5 At the System Wide Configuration gt Time Server screen set the Primary Time Server IP Address to a standard Time Server IP Address This is not a required entry for the first call but it 1s a good idea to set it at this point Set the Secondary Time server IP Address to a standard Time Server IP Address Set the UTC Offset to 5 hours Click on Confirm OK 6 At the VoIP Configuration gt Gatekeeper Border Element screen set the Primary Border Ele ment IP Address i e 12 176 187 080 for Quintum s test unit Click on Confirm OK 7 Atthe VoIP Configuration gt H323 Signaling Group screen set the Primary Gatekeeper IP i e 208 226 140 40 for Quintum s test unit Click on Confirm OK Allows the unit to get the information it needs to route your phone call to a specific IP address 8 Atthe System Wide Configuration gt Circuit Configuration gt Line Routing Configuration gt Hunt LDN Directories gt Hunt LDN Directory pub I screen enter a pattern i e 10 digit phone num ber that will be assigned to the phone on your end Click on Confirm OK This provides the Gatekeeper with a phone
69. p Current 24 mA Ringer Equivalence Number 3 up to 1000 feet of 24 AWG or heavier Ringing Frequency LAN Connection LAN Support Connection Type Physical Position Depth Length Height Weight Electrical Ethernet Connectors Console Port Power Environmental Operating Temperature Operating Humidity Altitude Storage Temperature P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Adjustable Country specific 10 100 Mbps Ethernet Autosensing of speed and duplex 19 48 7 cm rack mountable desktop stackable wall mountable 10 3 4 27 6 cm 17 3 8 44 5 cm 1 3 4 4 5 cm 10 lbs 4 55 kg Standard 10 100Base T RJ 45 interface IEEE 802 3 50 pin Telco Connector for FXO connection 50 Pin Telco Connector for FXS connection RS 232 DB 9 Female AC Power at 100 240 volts and 50 60 Hz 70 Watts max 40 to 104 F 5 40 C 20 to 80 non condensing 200 to 10 000 feet or 60 to 3 000 meters 14 to 140 F or 10 to 60 C 2 11 Chapter 3 Installation Basic Troubleshooting This chapter gives you installation instructions as well as how to position the Tenor AX successfully within your network In addition basic troubleshooting techniques are included Specifically the following topics are covered O Installation O Connect to Phone FXS O Connect to Line FXO O Connect to Ethernet LAN O Connect to PC
70. packing them into a larger IP packet with a single IP header The process removes the need to send a bulky IP header with individual voice packets As a result it eliminates the transmission of redundant information Figure 1 2 PacketSaver Call k cele Cala al Tenor AX Tenor AX Tenor using PacketSaver to Minimize Bandwidth Usage Virtual Tie Trunk The Tenor unit can emulate any tie trunk It provides all of the functionality of a tie trunk including the considerable cost savings but eliminates the need for a PBX trunk to be configured or marked as a tie trunk A traditional tie trunk is a PBX configured direct connection between two PBXs in separate locations The tie trunk bypasses the PSTN network which results in considerable savings Your PBX does not need any additional configuration The Tenor AX treats all trunks the same with out compromising voice quality P N 480 0062 00 14 1 5 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview SNMP Support The Tenor AX supports Simple Network Management Protocol SNMP the standard protocol used to exchange network information between different types of networks Call Detail Recording Through the Call Detail Record CDR feature the Tenor AX generates a call record at the comple tion of each call typically for accounting purposes A CDR is a string of data that contains call information such as call date an
71. prevent ESD Ethernet A Local Area Network LAN data network design that connects devices like computers printers and terminals It transmits data over twisted pair or coaxial cable at speeds of 10 to 100 Mbps Ethernet port A port on the Tenor AX which provides RJ 45 jacks for connection to a 10 100 Ethernet LAN switch or hub via RJ 45 cable Extranet Communications with a source outside your company F FXO port Provides an RJ 11 jack for connection to the Central Office to provide direct connection to the PSTN FXS port Provides an RJ 11 jack for connection to a PBX Keyphone or phone G Gatekeeper See H 323 Gatekeeper H H 323 A protocol standard for sending multimedia com munications i e voice data simultaneously over packet based networks such as IP H 323 Gatekeeper An H 323 built in gatekeeper which performs IP call routing functions such as call control and administrative services to another Tenor AX unit or another H 323 endpoint Hop off PBX Call A toll call which is leaked out of a PBX into a private network in order to eliminate toll charges l Internet A packet based network which transports voice video data over TCP IP Intranet communication Communication within the same company usually through an Ethernet hub IP Address A unique 32 bit address that identifies a net work device is connected to the network via TCP IP IVR Interactive Voice Response enables you offer
72. r applications interfacing between the PBX and the VoIP network The number of VoIP channels equals the number of FXS ports Calls can be routed in any direction between any of the ports AXE Enterprise VoIP Gateway plus 2 FXO ports The AXE VoIP Gateway is mainly intended for applications interfacing between the PBX and the VoIP network but it also includes two FXO ports for autoswitching to PSTN back up and 911 service 1 2 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Table 2 1 Tenor AX Configuration Types Series Configuration FXS Connector FXO Connector VolP Ports g Ports Supported Ports Supported Supported AXM800 8 8 8 AXM MultiPath AXM1600 16 16 16 AXM2400 24 24 24 AXT800 0 8 8 AXT Trunking VoIP AXT1600 0 16 16 Gateways AXT2400 0 24 24 AXT4800 FXS ports not supported 24 FXO ports sup 48 Instead 24 FXO Ports are ported supported through this con nector Port labeled Port labeled LINE FXO 1 24 LINE FXO 25 48 AXG800 8 0 8 AXG Series Gateway AXG1600 16 0 16 AXG2400 24 0 24 AXE800 8 2 8 AXE Enterprise VoIP Gateway AXE1600 16 2 16 AXE2400 24 2 24 The MultiPath version s architecture enables the Tenor AX to intelligently route calls between the FXS FXO and the VoIP network to achieve the best combination of cost and quality The Tenor AX also routes
73. r go over the public internet Figure 1 3 Tenor with NATAccess Deployment DMZ LAN a Deploying he Guintum Tenor wEh MAT decos om the Private LAN 1 6 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Dynamic Call Routing Tenor AX s intelligent call routing capabilities are state of the art The unit automatically detects and supports three call types voice fax and modem Tenor AX will first identify the call origination site Line FXO Phone FXS or IP routing group and then route the call according to the parameters you have configured in the routing database Each call may be routed via circuit switched path between any two circuit groups or compressed and transported via VoIP when connecting to an IP routing group Trunk circuits are those that typi cally connect to another circuit switched network such as the PSTN Line circuits typically connect to a termination device on the user premises such as a PBX P N 480 0062 00 14 1 7 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 1 Overview Tenor AX Call Paths 1 8 Tenor AXM MultiPath Switch AXM800 AXM1600 AXM2400 Configuration The Tenor AX VoIP MultiPath Switch Configuration is symmetrical with an equal number of Phone FXS and Line FXO ports Calls are routed from the Phone FXS Line FXO or IP Network Calls can
74. r more information You can re configure the IP address using the procedure which follows 1 3 12 VolPon Press the Tenor AX s power switch to On Click on Start gt Programs gt Accessories gt Communications gt HyperTerminal gt Run The Connec tion Description window will be displayed Enter a connection name i e name for each unit such as Tenor AX New Jersey Click Ok Choose the serial port on your PC from the Connect Using drop down list box 1 e Direct to Com 1 Click Ok The Com Properties window will be displayed See Figure 3 8 Figure 3 8 Port Settings Window EE MOS From the Bits Per Second drop down list box choose 38400 From the Data Bits drop down list box choose 8 From the Parity drop down list box choose None From the Stop bits drop down list box choose P N 480 0062 00 14 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 v Chapter 3 Installation Basic Troubleshooting 9 From the Flow control drop down list box choose None 10 Click Ok and a connection to the Tenor will be established Information about the unit will scroll on the screen 11 Enter login and password Both are admin by default 12 A message will appear on the screen Tenor Analog does not have an Ethernet interface config ured Would you like to configure an Ethernet Interface y n 13 Type y 14 For IP Address enter the IP address for the Te
75. requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility tele phone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas KA CAUTION Users should not attempt to make electrical ground connections by themselves but should contact the appropriate inspection authority or an electrician as appropriate VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Agency Approvals EM
76. ss Directory Numbers BDN are telephone numbers that are automatically routed directly from a line circuit to the PSTN they will not be routed VoIP Some examples of bypass numbers include toll free calls emergency calls i e 911 or high security calls Hunt Local Directory Numbers A Hunt Local Directory Number Hunt LDN is a phone number reachable through local Line Circuits Hop Off Directory Number A Hop off PBX call travels over IP and then hops off into the pub lic network PSTN on the distant side to reduce or eliminate public toll charges also known as Leaky Area Map A Hop Off Directory Number is routed over the IP to another Tenor location and then out to the Trunk circuit possibly to the PSTN as a local call Static Routes Static Routes are used between networks and other H 323 devices that are not regis tered to the network through the Border Element such as non Quintum gateways A static route associates endpoints as represented by their IP address with Directory Number patterns Dial Plan Options Public Private Dial Plan Support The Tenor AX supports public and private dial plans A public dial plan includes numbers which conform to the international dialing plan E 164 of a country code city area code local number For a public dial plan you can define the numbering plan structure for the Tenor AX to use for outgoing calls A private dial plan does not conform to a public dialing plan i e 3 digit
77. t ias 4 4 Display all Alarms 24 sec a Peed alten remite rar cert peta ds 4 6 Display Active Alarms 0 0 0 eae 4 7 Display Alarm History 0 0 0 0 0 cee eee 4 7 Verity Unit ProviSiOninG 26 oc mete eaeeu ta tau eed hee ha ee eee Ea ewe de ee 4 8 Maintenance Procedures 0 0 cette ees 4 9 Restore Factory Defaults 1 aana aaua naaa aaa 4 9 Reset Systemi a negada a tt eed 4 9 Change Password 0 0 cee cee tenets 4 10 Change Unit Date and Time 0 00 eee 4 10 P N 480 0062 00 14 TOC 2 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 If you need Additional Help ae ce KERE tenes 4 11 GLOSSARY INDEX Warranty Approvals P N 480 0062 00 14 TOC 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 About this Guide P N 480 0062 00 14 Preface 1 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 About this Guide What s included This product guide is divided into chapters each chapter describes a specific topic The following chapters are included e About this Guide Describes what is included in the Product Guide including typographical conventions e Chapter 1 Overview Includes a general overview of the product including a description of the Tenor AX s features and capabilities e Chapter 2 Hardware Components Hardware description inclu
78. tem 5 Ensure the unit is firmly mounted against the wall 3 4 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Installation Basic Troubleshooting Preparing the Single ended or Double ended Telco Cable Depending on your order you will have received either a double ended or a single ended 50 pin Telco cable Follow these steps for preparing and installing the cables Single ended 50 pin Cable If you have ordered a single ended shielded 50 pin Telco cable you must prepare it for use with your specific application At the opposite end from the 50 pin connector the cable is taped off Follow this procedure 1 Cut into the outer cable casing approximately two inches from the taped off end and cut length wise toward the taped end of the cable Spread the outer casing to expose the following elements e foil shielding containing the bundle of 25 twisted pairs e silver braided drain lead e silk cords Figure 3 3 Cross section of Cut Cable Drain Lead Em Silk Cords ee C i Outer Cable Casing 25 Twisted Pairs 2 Gather the silk cords and pull back along the cut end of the casing to expose the desired length 3 Trim back the outer casing the foil shielding and the silk cords to fully expose the 25 twisted pairs 4 Cut the drain lead and twisted pairs past the point of the initial cut into the cable casing This will prevent the use of any wir
79. uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components Pin Signal Definition Color 4 RSVD Reserved Blue 5 RSVD Reserved White w blue 6 RX Receive Data Green 7 RSVD Reserved White w Brown 8 RSVD Reserved Brown e Console port This RS 232 connector is used for connection to a PC s serial port via DB 9 serial cable at 38400 BPS 8N1 without flow control The input output signals are listed in Table 2 3 Figure 2 3 DB 9 Female Connector Pin Order 54321 9876 Table 2 3 Serial RS232 DB 9 Connector Pinouts Pin Function Description 1 DTR Data Terminal Ready 2 TXD Transmit Data 3 RXD Receive Data 4 CD Carrier Detect 5 GND Signal Ground 6 N C No Connect 7 N C No Connect 8 N C No Connect 9 N C No Connect e Diag Enables you to perform software diagnostic procedures e Reset Enables you to reset the system See Chapter 4 Advanced Topic Diagnostics Mainte nance for more information e Power Switch Switch to turn power on and off e Power Receptacle Connection port for connection to an AC outlet for power P N 480 0062 00 14 2 5 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Hardware Components Cables The cables listed in Table 2 4 are required to connect a Tenor AX to various interfaces Contact Quintum for ordering information if necessary T
80. voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance Maintenance Procedures y 4 9 The following are advanced maintenance procedures you can perform through the Command Line Interface CLI or through the Tenor Configuration Manager See the applicable user documentation you received with the unit for detailed information NOTE The instructions below are given for the Command Line Interface CLI You can also accomplish the tasks through the Tenor Configuration Manager See the user documenta tion you received with the unit for detailed information Restore Factory Defaults A factory default is a default setting that is configured in the factory before the unit is shipped We do not advise that you reset the system back to factory defaults unless advised to do so or if your system becomes corrupted If you choose to restore the factory defaults all current configuration will be deleted including your password Restoring factory defaults does not change or delete the Tenor s IP address subnet mask or default gateway you will still be able to communicate with the unit after a reset You can set all system configuration settings back to their factory defaults through the Command Line Interface CLI as follows 1 Access the CLI through a Telnet session See the Command Line Interface CLI guide for more information 2 Access the Config VOIPNetwork 1 prompt 3
81. word and press Enter A prompt will ask you for the new password Type the new password and press Enter A confirmation will ask you to confirm the new password Re type the new password and press Enter A message will tell you the password was changed successfully Change Unit Date and Time You can change the unit s date and time via Command Line Interface CLI as follows 1 4 10 Access the CLI through a Telnet session See the Command Line Interface CLI guide for more information Access the Config module Type date followed by mm dd yy hh mm ss and press Enter For example type config date 06 14 04 22 14 00 This command will set the current time to June 14 2004 at 10 14 p m P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 4 Advanced Topic Diagnostics Maintenance If you need Additional Help If you suspect the problem to be on the network end contact your Central Office to verify proper operation After completing all troubleshooting maintenance procedures and reviewing the Common Symp toms Problems section you can contact the Customer Service Department at the following 4 11 P N 480 0062 00 14 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GLOSSARY A Alarm A brief message that appears on your screen when the Tenor AX encounters a problem i e failed interface Alarms can
82. xceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local tele phone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label Facility Interface Codes For Analog Services supported e 02LS2 Service Order Codes For Analog Services supported 9 0F Full protection to the network from systems using live voice Only approved terminal equipment can be connected to station ports An FCC compliant telephone cord with a modular plug is provided with this equipment This device connects to the telephone network via an RJ 11plug and jack The plug and jack also comply with FCC part 68 rules If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a com plaint with the FCC if you believe it is necessary The Telephone Company may make changes in its facilities equipment operations or procedures that could effect the operation of the equipment If this happens the Teleph

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