Digital Switchover Troubleshooting at Retail
Contents
1. d by a relay YesU gt Re tune when your relay has transmitter that has not yet No O completed completed Did you always receive a good Consult an aerial installer with analogue service before No 0 RDI CAI or IDSC status switchover Do you have a signal booster YesU gt Remove booster and re tune No O equipment If problems still exist contact Digital UK Call Centre on 08456 50 50 50 get set for digital V digitaluk Digital Switchover Troubleshooting at Retail 2 can only receive some digital TV services Suggested Action Are you trying to receive digital TV Yes O Contact your satellite cable service through your aerial provider Do you live in a flat or other YesU gt Contact your landlord property accommodation with a communal No O manager shared aerial Are you expected to receive more YesU Advise customer of alternative channels Digital UK Postcode No gt available satellite cable options in Checker digitaluk co uk or their area 08456 50 50 50 Have you tuned re tuned your Yes O Tune your digital equipment equipment since the last No Ui switchover date Are you served by a relay YesU gt Re tune when your relay has transmitter that has not yet No O completed completed Can you see the names of some Yes O Check the 800s for the channels free to view channels but no No gt you want pictures Do you have a signal booster YesL gt Remove booster co2. digitaluk Digital Switchover Troubleshooting at Retail 1 I can t receive any digital TV services Answer Suggested Action Are you trying to receive digital TV Yes O Contact your satellite cable service through your aerial No 0U provider Do you live in a flat or other YesU gt Contact your landlord property accommodation with a communal No O manager shared aerial Do you have a digital box or digital Yes O Convert your existing TV or television No gt purchase a TV with a digital box built in Is the digital equipment connected YesU Connect your digital equipment as up as per the instruction manual No 0U per the instruction guide and and switched on switch on Were you receiving BBC Two and Yes O Tune your digital equipment other BBC channels digitally before No 0 the latest switchover date Have you tuned re tuned your Yes O Tune your digital equipment equipment since the last switchover No U date Is your digital box TV included on YesU gt Contact the manufacturer to the 2K equipment list No O establish the recommended remedy Is your digital box TV included on Yes gt Contact Freeview or the the Split NIT equipment list No O manufacturer to establish the recommended remedy Are you expected to be in Yes O Advise customer of alternative coverage Digital UK Postcode No 09 available satellite cable options in Checker digitaluk co uk or their area 08456 50 50 50 Are you serve
3. ntact an aerial No O installer if necessary and re tune equipment Are the channels you want in the YesLI gt Use Favourites or Channel Shift 800s No O to move channels to the positions you want tune your recorder into another RF channel on your TV Possible solutions 1 Perform a manual scan 2 Fit an attenuator during tuning to reduce the strength of unwanted signals Note When re tuning Digital UK recommends a full rescan This might be called a Factory Reset First time Installation Default Settings or a Full Re tune If you have Do you access your recorder viaa YesLl gt Unplug your aerial from the number button on your remote No O recorder and put it directly into rather than AV your iDTV or digital box then re tune If all channels are now accessed reconnect as before but allocated channel positions using Favourites these will be lost and will need to be reset If you use the Add Channels option you will retain your Favourites but the performance of your digital box could deteriorate over time If problems still exist contact Digital UK Call Centre on 08456 50 50 50 get set for digital V
Download Pdf Manuals
Related Search