Troubleshooting Installation : FAQ
Contents
1. Troubleshooting Installation FAQ Are you logged on the PC as a Computer Administrator Check in Control Panel User Accounts Also try using Run as Administrator on the ScribeSetup exe program file right button menu Windows 8 or 10 Have you installed and or turned on NET Framework 3 5 Windows 7 Have you installed and or turned on NET Framework 4 5 Check in Control Panel Program List with Turn on Windows Features On Off displayed Make sure they are both in the program list and or turned on and if necessary run the appropriate installation program on the CD Error message that Scribe has encountered an error and needs to close Report to Microsoft etc At installation this may mean the Scribe application cannot find the SQL Express because it did not install correctly If your PC is not a new one it may also be that the graphics drivers on the PC are not up to date and cannot display forms which use later components You will need to update your drivers to the latest versions If the error persists first try uninstalling and reinstalling the Scribe application If necessary try installing the SQL Express again You will need to uninstall SQL Express before attempting to reinstall it Then try running or if necessary reinstalling the Scribe application Errors which mention network instance or connection failed or could not open a connection or login failed for user Sa These all mean that the Scr2. ibe application cannot connect to the database for one reason or another Check the server name used is the same as the computer name with SQLEXPRESS added on the end Check computer name again in System Properties Make sure there are no spaces in the name Check you have used a backslash before the SQLEXPRESS not a forward slash Check that Caps Lock is not set Check that sa is lowercase and that Scribe123 is lowercase with a capital S Note If you have already created a database you will be prevented from creating another database with the same name so always use a new database name each time you try to Create New Council You can tidy them up later If you forget what databases you have created you can check in Program Files see Help for where to look Note Later when using Scribe you will also see connection errors like this at any time if you have installed over a network and the database PC or server is not turned on or the network is down when you try to connect from a different PC In some cases the SQL Server Services may have been switched off see Advanced Guide Check that for the logon screen you use the default user logon of Admin lowercase with capital A The system will not accept the licence key entered Check the licence key is typed in exactly as sent to you in the correct case and without spaces Do not confuse 0 0 and O or i L or 1 etc see example of fonts on the licence sheet If you have tried this
3. several times ask for an email of the document so you can cut and paste
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