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1. ccccsscccccsssececcesseecceuseecceesececsaeeeeseseeessseeessageeesseass 23 Foure 30 My CaSO ANC xs tees rasta ce card a id Spite See utes Malad iobacanese 24 Figure 31 CP Admin home page with pending requests cccccseeececseeeeeeeeeeeeeeeeeeeseneeeeeeseees 27 Figure 32 CP Admin home page without pending requests ccccccseseeeeceeeeeeeaeeeeeeeeeeeeeeeees 27 Figure 332 Your home page CP Admin home Page seececeeeceeeeeeeeeeeneeeeeeeaeeeeeeeeaaeeeeeeeeas 32 Figure 343 The non portal user registration form cccccseeeccccseseecceeeeeeseeeeeeseaseeessageeesaaeseessaaes 33 Figure 35 Non portal user registration confirmation page cccccccseseeeceeeeeecaeeeeesaeeeeesaeeeessaes 34 Figure 36 CP New user registration process Manage customer StatuS cccseseeeesseeeeeeeees 35 vii Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 CP new user registration process Manage customer PermiSSION 0 cceeseeeees 37 ACCOUNT CONTIMMATION pago aieru a a 37 Email co
2. ccccccccccseseeeeeecseeeeeeeeeueeseeeeesseeeeeesseeeeeeessaaess 82 Add users to amp Qroup SUCCESS iesiri ahera ea iaia aaa ea iaa 83 Us rdashpoai deraa ck ean a Someone hae 85 Other tools page and link to Openreach reporting cccsecceseeeceeeeceeeeseeeeneeeseeeees 87 FICOUESL IOP ACCES S uaia e i e aa a 87 CPF AGI CAS TAD O GA O a E T eee ene eee 92 Order tacke a a 93 EErEE EEE ies EAA E EA E E A AE EET E asec are he in eet 93 Track taultguery Stalis arna E aae a Aa rap a aN 94 Faulttracker NOLES srne a a a a ES 95 Fault tracker download CSV criin a ein whale 96 TRCCUCSKACCESS padena a a aa a a a aa a slim 97 ASTD a Osei a a a a 98 Shared calendar landing Page ssccccccccessseccecceeeeeceeeceeeeceeeeeauseceesseeeeeeesesageeeees 99 Figure 113 Figure 114 Figure 115 Figure 116 Figure 117 Figure 118 Figure 119 Figure 120 Figure 121 Figure 122 Figure 123 Figure 124 Figure 125 Figure 126 Figure 127 Figure 128 Figure 129 Figure 130 Figure 131 Figure 132 Figure 133 Figure 134 Figure 135 Figure 136 Figure 137 Figure 138 Figure 139 Figure 140 Figure 141 Figure 142 Figure 143 Figure 144 Figure 145 Figure 146 Figure 147 Figure 148 Figure 149 Figure 150 calendar VIEW aures ta aata a fashioned ceca ieenas cuss aaa aa aE 99 New event Event pop up simudstsSereoidt conxtarcestactiuaninuntatanaddaininat eadincaguhcumiuen sitenaadsu
3. cccccsssssecccccssseeceeeceeceecececeeeeceesseeeeeeesseaeeeeesseagseeessssgeeeeseaas 15 Figure 17 Portal LOGIN IOG 11 PAGS sien usta ehn si ea a eal a lad Wave ed en eee aa neki 15 Figure 18 a Openreach Terms and Conditions NeW USED ccseeeeceeeeeeeeeeeeesaeeeeeeeeaaeeeeeeeeas 16 Figure 198 b Openreach Terms and Conditions T amp C page content modified cccccceees 16 Figure 20 Openreach NOME Page cccccsssssecccccesseecceceueceececccseeeceeseeaaeeeeesesegeeeeesssageeeesseeaeeeeeesaas 18 Figure 21 Password 1EMING SM wiasnavacde icin Masai a ace yuidn Dea vaiantwh E N 19 PIQUE 22 PaASSWONG GUCSTOM iti cien ts ca a clot cee th einen etn etal ce einai ria aaa 19 Figure 23 Password acknowledgement c cssesccceeeeeeeeeeeeeeeeseceeeseeeeeeeeesseaeeeesssaaeeeeeesaeeeeeeeeeas 20 Figure 24 Text of the email sent with the system generated password c cseeeeeeeeeteeeeeeeeees 20 Figure 25 Password reminder change Password page cssssccccseeeeeeeeeeeeeceeeeeeeeaeeeesseeeeeesaees 21 Figure 26 Password reminder password error ccccccsesececceeeeecceseeeceeseecseseeessaeeessaneeesseaes 22 Figure 27 Acknowledgement password Changed page cccccccseeeeeeeeeeeeeeeeeeseeeeeeeeeaeneeeeeeeas 22 Figure 28 Portal Login log in page when a SESSION CXPILES ccceeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeaas 23 Figure 29 Application timeout error page
4. 16 05 2007 Created 07 09 2007 Updated with R600 functionalit 12 12 2007 Issue 1 2 Updated with R613 functionality new home Virtusa team page 14 01 2008 Updated R700 note on email format changes 10 06 2008 Updated for T2R functionalit 09 08 2008 Updated with R900 functionalit 05 09 2008 Updated with R904 functionalit 12 11 2008 Issue Updated with R1000 functionality Virtusa team 10 0 10 4 10 11 10 20 10 23 11 00 11 10 12 00 12 08 13 00 14 00 14 1 05 Nov 2010 Updated with R1500 amp KnowHow functionality o Er ee ee 18 August Issue Updated with R1710 functionality Virtusa Team 2011 17 00 29 Issue Updated with R1808 functionality Virtusa Team November 18 00 2011 Issue Updated with R1900 functionality includes 2012 19 00 changes in access to Openreach Reporting formerly Openreach Analytics 08 Mar 2013 Issue Updated with R2200 functionality includes Virtusa Team 20 00 the changes of the new Dialogue Service Request Connection Price Band 21 00 Document Approval OR CIO and Openreach have reviewed this document and hereby agree that the contents herein are accurate Any changes to this document must be communicated in writing and signed off by both parties Signatur Distribution List Communication Provider CP Admin of OR portal registered communication provider OR ClO OR Help Desk OR Customer Reception vi Table of Figures PIGUET Openreach home page cie
5. Figure 62 Edit customer account details Select desired user 55 Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions The portal will take you to the user profile information page where the user details will be displayed for editing Figure 63 Edit customer account 1 Sea rh customer gt Seed 7 customer Indicates a mandatory field Customer name amp login details Surname Email address Contact details We would like to email this address with details of products and services that may be of interest to you is this OK Telephone number Customer business a Confirm wanigabadu nisadi virtusa com The email address will be the user name for your www QOpenreach co uk account Yes No So that we can tailor Openreach to the needs of your business please tell us a bit more about what you do so that we can provide now and in the future up to date information about products and services you may find useful Company Organisation name Company DUNS ID My Company Full legal name 007007007 Figure 63 Edit customer account Related links Manage customer gt Add customer account gt Non portal user registration Manage customer status
6. Select Company cccseeeeeeeseeeeeeeeeeeeees 144 Manage losing company permissions Select permission cceeeeeeeteeeeeeeeeees 145 Manage losing company permissions Select permission c cceeeeeeeeeeeeeeeeeees 146 ACKNOWIECGEIMENT page neee aaa a a aa a a a enaa o iai 146 Openreach Portal HOME PagGe sbrsrerreedoe e a 147 OMAGC I SSC Saas eadssaaiea nanan tae eaaaied i caeicalc tale Aa cavees noeeadead aeeceoeandiahacandes ten 149 Contact us have a complaint form tinscticuietiivcntanwaushioxetidliawnolenientsagrooudamduunenion s 149 Comactus Contini PAGE srn a a 151 Acknowledgement Contact received Dpage ccccecccececeeeeeeeeeeeeeaeeeeeeeeeeeeeaaaeaees 151 Xi 1 Introduction 1 1 Overview The Openreach Portal is a key information and collaboration tool that can facilitate open and dynamic engagement with you our customer Through the Openreach Portal you will have access to the following facilities e News and Briefings on Openreach and our products e Access to Dialogue Services such as Appointing Services Number Portability etc e Access to other applications such as eBilling and Openreach Reporting e Access to the Openreach Collaboration Area e Notifications and RSS feeds e Access to Customer IT Zone As an administrator your task is to facilitate access and data rights to the users in your company who access the portal 1 2 Purpose This training document
7. Company DUNS ID 7 Figure 2 Become a customer registration form E Reset cancer Register for access CP Users Indicates a mandatory field Your name amp login details ae Sd Please enter First name fo Surname smal adress Please enter Email address e g name company co uk Telephone number Please enter Telephone number Please contact me with details of products and Yes services that may be of interest to me No Please enter a password for your account Password Please enter Password Retype password Please enter Retype password Password reminder Please enter Security question fe g name of first school Please enter Security answer Please enter Company name Please enter Company DUNS ID Sina Reset Figure 3 Become a customer registration form error page Step 4 After you complete the data entry click Submit to be taken to the Confirm page Figure 4 Register for access CP Users Your name amp login details First name Chathuranga Surname Sumanasekera Email address cs asdasd co uk Telephone number 01234567891 Please contact me with details of products and services No that may be of interest to me Password reminder Security question Q Security answer A Company DUNS ID 578466666 Company Organisation name asdasd Figure 4 Customer registration form Confirm page Step 5 You will see t
8. Grant Grant Grant Type of access Figure 47 Manage customer permissions 42 Related links Manage customer gt Add customer account gt Non portal user registration Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top 3 4 A user cannot access the portal but did not deactivate the user Why Auto inactivation of the user accounts of your company can take place for the following scenarios e fa user has not changed the user s password for a period of 90 days the user is made inactive e lf the user has entered the incorrect password thrice while logging in to the portal the account status can automatically be set to inactive e Ifthe user enters the security answer incorrectly five times during the forgotten password flow the user s account status can automatically be set to inactive e Ifthe user has created the account but not logged in for 28 days after creation the user is made inactive If the above scenarios take place you must navigate to the Manage customer status screen
9. 0 Updated 0 Closed 0 Cancelled 0 gt More details Search MBORC Exchange Closures The latest information for Communications Providers concerning exchange closures gt Exchange closures Frequently Asked Questions gt 1 Openreach General gt 2 Openreach What we do gt 3 Openreach Roles and Assets gt 4 Openreach New Identity gt 5 Openreach Remuneration gt More Frequently Asked Questions Figure 19 My dashboard Key contacts Name Mathew Hayden Role Manager Email Tel 1 mat virtusa com 07777854111111 Name vinuki Role QA Email Tel 1 Tel 2 vinu yahoo com 06455645646456 06146512131312 My bookmarks Currently there are no bookmarks My notifications Settings Currently there are no subscriptions Openreach Communications How to subscribe If you would like to register to Exchange Round up or any of our other regular communications please click the following link and complete the form gt Form gt More information Directors Service Office DSO These pages are designed to help Communication Providers understand more about the DSO and EWC and let you know how to refer issues to us DSO Directors Service Office DSO 2 EWC Emergency Welfare amp Blue Light Service EWC Useful links gt Latest news and briefings gt RSS feeds gt Time related charges amp event charging policy User name The user
10. 35 5 17 25 83 84 28 35 16 1 26 105 106 107 Novation 121 Manage groups Multiple CP Admins A My tools Non Portal user Notifications OneSiebel Openreach Communication Providers 57 84 1 83 84 88 112 13 15 18 19 20 21 22 23 41 49 96 97 25 105 108 109 112 8 29 Openreach portal Openreach Site Admin Password Prospect user 152 Site Minder 24 SMPF Ordering group 18 20 21 36 43 44 49 50 51 88 91 153
11. C User profile report C user requests report Cl Select All F User registrations Applications C Select all Applications C Address matching Appointing services C eBilling C Line characteristics C Line test and diagnostics C MAC Checker C Manage line plant availability C Manage Linked Order C Network availability C Number portability checker C Number portability WLR C Number reservation and management C Obtain Installation Details C Obtain Switch Details C Simultaneous Order Checker C Statement of requirement C Tie Pair Reconciliation Report C WLR EMP Product Establishment Secure content folder Select all secure content folders C forpg networkinfo secure C forpg news secure C forpg products llu secure C orpa products wir isdn30 secure Workflows C Select all workflows C john View HTML Nae Figure 165 Generate audit reports Define date and type 140 Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account Manage customer permissions gt Search customer 3 Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status Edit a group gt Add users to a group Search group Manage flows gt Manage flows Manage PE tracker Nominate contact persons View reports gt Generate audi
12. Edita group Read only access gt Add users to a group Disable users Remove gaining losing relationship gt Search group Select other losing company Manage applications gt Application settings Figure 173 Manage losing company permissions Select permission Step 4 The system displays the permission change and prompts you to confirm Figure 174 145 Manage losing company permissions 1 Select company gt 2 Select permission gt 3 Confirm Related links Manage customer Gaining company gt Add customer account gt Non portal user registration Company name company 1 gt Prospect user registration gt Press analyst user registration DUNS ID 111111111 gt Manage customer status CP admin company1 virtusa com lt Edit customer account pees atic osing compan g pany gt Search customer gt Convert to CP admin Company name Company 3 gt Assign losing company to gaining DUNS ID 333333333 gt Manage losing company permissions CP admin company3 virtusa com Manage groups gt Add a group gt Change group status Selected permission type No changes Edit a group gt Search group Manage applications gt Application settings Figure 174 Manage losing company permissions Select permission Step 5 System displays the acknowledgement Figure 175 Click Finish to complete Manage losing company permissions Related links Manage customer gt Add custom
13. Manage losing company permissions Step 5 The Search customer page can be used to search for the users you would like to add to the group The search criteria for the users can be as follows Figure 97 e User ID 80 e Company Name e Group Name e DUNS ID e Customer Type e Status e Dialogue Service Add users to a group Search gt Select gt Search gt Add users gt Confirm s group group users O Group name Customer type i C CP Operations C CP Business Manager Non Portal CP Status _ Active Inactive Pending Dialog services C Address matching C Appointing services C eBilling C eCo Order C eCo Repair C Ethernet Price Tool C Line characteristics C Line test and diagnostics C MAC Checker C Manage line plant availability C Manage Linked Order C Network availability C Number portability checker C Number portability WLR C Number reservation and management _ Obtain Installation Details C OR Siebel Ordering and Trouble Reports C Secure area owner application C Service Provider Gateway C Simultaneous Order Checker C Statement of requirement C Tie Pair Reconciliation Report C WLR EMP Product Establishment Figure 97 Add users to a group Search users Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt
14. Organisation name SinoLanka Company DUNS ID 600600600 Figure 35 Non portal user registration confirmation page Upon submitting the information you will be taken to the Manage Customer Status page to activate the user account Figure 36 34 Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups Add a group Change group status gt Edit a group gt Add users to a group Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top Manage customer status Search gt 5 Select gt Manage customer 4 Customer status ale customer customer status confirm Related links User activation Manage customer R gt Add customer account Active will enable user to login to the Openreach site Inactive will mark the user for deletion gt Non portal user registration Help information gt Manage customer status First name nisadi gt Edit customer account gt Manage customer permissions Surname wanigabadu et eee eee eee Email address niwanigabadu virtusa com gt Convert to CP admin gt Manage losing company permissions Telephone number 01111111111111 Manage
15. Prospect CI Non Portal CP Openreach User C Active Inactive Pending C Address matching C Appointing services C eBilling C eCo Order C eCo Repair C Ethernet Price Tool C Line characteristics C Line test and diagnostics C MAC Checker C Manage line plant availability C Manage Linked Order C Network availability C Number portability checker C Number portability WLR C Number reservation and management C Obtain Installation Details C OR Siebel Ordering and Trouble Reports C Secure area owner application C Service Provider Gateway C Simultaneous Order Checker C Statement of requirement C Tie Pair Reconciliation Report C WLR EMP Product Establishment Find users Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top Figure 136 Search customer Step 2 The search criteria can then be entered Click Find users to proceed 117 Search customer 1 Search customer gt Select cu
16. a26022008a gmail com T amp CCompany a yahoo com Openreach aal2 bt com company aai18012008a gmail com Openreach aa1l bt com Dhanucompany1 aaal bt com company aaa aa a Dhanucompany1 aaa bt com abcabc Showing page 1 of 8 Previous 12345678 Next gt 89 Step 4 View details of the user selected and click Retry access Manage Openreach reporting access 1 Search gt gt Select gt Manage 9 IGN Confirm customer customer Openreach reporting access Please click Retry access if the user displayed here does not actually have the access status indicated e g if a user has been granted access but still cannot use the application UserID john smith sample co uk DUNS ID 546245186 Company name Sample Media Current access status for Openreach reporting Granted Usertype Admin Step 5 Success message displayed in Manage Openreach reporting access Manage Openreach reporting access Search gt gt Select gt 3 Manage customer customer Openreach reporting access Information saved Access status successfully updated 5 5 What is eBilling and how do my users get access to it E billing is a service offered to CPs to view their bills online as opposed to paper based bills The process to gain access to eBilling is as follows Step 1 Customer requests for access through the Openreach Portal online Step 2 Request is routed to the Geneva administrator and the Openreach Portal adm
17. and click Send Step 4 If the passwords were entered correctly the Acknowledgement password changed page Figure 27 will load If incorrect the Password reminder password error page Figure 26 with error messages displayed against the corresponding fields will load 21 Password Change Indicates a mandatory field Your name amp login details User name Passwords must have at least 8 characters must contain letters and numbers and are case T Back to top Figure 26 Password reminder password error Password Change AA Finish T Back to top Figure 27 Acknowledgement password changed page Step 5 Click Finish to proceed to the Dashboard 22 1 10 2 What happens when my login session expires Portal login sessions are handled by SiteMinder When your session has expired and you try to access a controlled page the system will redirect you to the login page You will need to re login to access controlled pages gt Forgotten password gt New user gt Inactivated account T Back to top Figure 28 Portal Login log in page when a session expires Login Openreach Communications Your user name and or password has not been recognised please try again Cid Ai Username If you would communicatio following link gt Form Forgotten password he g p gt More information gt New user Figure 29 Application ti
18. thank you in advance for registering and using the www openreach co uk T Back to top Figure 23 Password acknowledgement Step 4 Input and confirmation of the correct security answer will result in the display of the Password acknowledgement page Figure 23 This will also initiate an email being sent to the email address provided at registration Figure 24 portal openreach _ information _ Your Openreach portal account New password Dear CPOps One You were unable to access your Openreach portal account recently as you had forgotten your password Here is a new one for you New password e8e3pt74 You will be asked to change this password when you next log in Please remember that passwords must have at least 8 characters and at least one must be a number Passwords are case sensitive Please keep your password safe and do not disclose it to anyone Thank you Openreach For a weekly summary of briefings and to register for our ezine please click here If you have any queries please contact your company administrator these details can be found on your My Openreach dashboard under service contact Alternatively If you have any queries please contact us by replying to this email British Telecommunications plc Registered office 81 Newgate Street London EC1A 7A Registered in England no 1800000 This electronic message contains information from British Telecommunications ple which m
19. 1 How do I stop a user from accessing the portal Steps to follow to deactivate a user To deactivate a user you need to follow the same process described in activating a user 3 3 In Step 4 instead of selecting the Active user status select the radio button marked Inactive and click Next Click Finish to be taken back to your home page 3 3 2 What are these links on my Admin home page Step 1 Select the user request from the home page CP Admin home page by clicking the User ID Figure 46 link CP admin home a p User ID Requested User type Requested date Company name Related links teature dilushaw yah Address CP Operations 08 May 2007 My Company Manage customer matching gt Add customer account gt Non portal user registration dilushaw yah Line test and CP Operations 08 May 2007 My Company diagnostics gt Manage customer status nisadi virtu Number CP Operations 08 May 2007 My Company gt Edit customer account oa gt Manage customer permissions eG customer C onvert to CP admin gt Manage losing company permissions Showing page 1 of 1 amp Previous 1 Next gt Figure 46 CP Admin home page Select pending user request 41 Step 2 Clicking the User ID directs to the Manage customer status wizard with the pending request information from the particular user Step 3 Select the necessary permissions for the user or assign the user to a predefined group Figure 47 Ma
20. 147 CP Admin home Request received Company name Lea Lea Leo Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add 4 group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Step 2 The user request link can be selected from the home page link which will direct you to the Manage customer permissions page Figure 148 126 Manage customer permission Search gt z Select customer customer User activation Manage gt 4 Confirm customer permissions Active will enable user to login to the Openreach site Inactive will mark the user for deletion Help information User ID test3 bt com User rights for the following applications User status Active Inactive Pending Application listed in Red have open request for this user Application MAC Checker Network availability OR Siebel Ordering and Trouble Reports Line characteristics Type of access None Full None Full None Full Related links Manage customer gt Add customer account gt Non po
21. 59 CONVE TONG P ACI soos na o a E ceca scenenenen E a a a 59 Convert to CP Admin Confirmation ccccccccceccsseeeeeeeceeeeeeeeesaeeeeeeeesseeeeeeseeeaeeeeeeaas 60 Convert to CP Admin Successful confirmation ccccceeeeeeeeceeeeeeeesseeeeeeeeeseeeeeeeeeas 60 GP ACIP OMG PIGE tlc cncth ace a aa a a a a a a 62 Aoda Group FING Oru NAMNE siia a aa 62 7A 8 02 19 90 era a a a a ee 63 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Figure 94 Figure 95 Figure 96 Figure 97 Figure 98 Figure 99 Figure 100 Figure 101 Figure 102 Figure 103 Figure 104 Figure 105 Figure 106 Figure 107 Figure 108 Figure 109 Figure 110 Figure 111 Figure 112 Add a group Confirm access rights ccccccccsssseceeeceeseeceeeceeeeeeeeeseaeeeeesseaeeeeessaaess 65 Acknowledgement Group added Page cccccsseeeceeeeseeeeeeeceeeeeeeeesaeeseeeessaaeseeeeenaaess 66 CP AGMmIn ROME DAG 6 nrod a a eee a a oeteladeatiec uahSs 67 Change group status Search Group ccccssssscecccceeseeeecceeseeeccseeseeeeeseeseeeeessenseeeeseas 67 Change group status Select Qroup ccccsseescceccsseeeeeeceeeseceeeseeeeeeeeessaaseeeeseaaseeeesenas 68 Change group status Deactivate ccccccccsssecceecseeeeeeeeceeeeeee
22. Loop Unbundling gt Wholesale Line Rental j gt Common Portfolio Products Enables Communications Enables Communications i TOs TT gt Contract Management Mechanism Providers to offer the full E A Providers to offer own i ii range of voice and gt EOI BES Page 1 broadband services without having to route through BT s main network gt Local Loop Unbundling branded telephony services over the BT network EOI WES Page 1 Network Backhaul Services gt New Products gt Backhaul Extension Services gt Wholesale Extension Services 9 i 2 gt Number Portability Backhaul Extension Services are high speed Wholesale Extension Services are high speed _ point to point data circuits Each one provides a point to point data circuits Each one provides a gt Wholesale Line Rental secure link from a customer s premises to a secure link between a Communication s Communications Provider s Digital Subscriber Provider s recognised Point of Presence and their gt Service support Line Access Multiplexer and the Communications customer s location Provider s site Figure 159 Products page without book marking Step 3 Select Bookmark this page located at the top right corner of the content page under the main navigation Figure 159 Step 4 If the bookmark has been successful the page refreshes and the link changes to Remove bookmark Figure 160 136 Products a 7 In this section a gt About us
23. Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top Once the required search criterion has been entered click Find users to proceed The search results are then displayed and you may select the required users and click Add users to a 81 group Add users to a group q Search gt 5 Select gt 3 Search gt O Add users 5 Confirm Related links group group users el List advance search result Manage customer gt Add customer account Please select the users and click on the add users to group button to proceed gt Non portal user registration User ID Company Group Status nisadi virtusa com My Company not available Active Ty eee Enel alae gt Edit customer account Showing page 1 of 1 Previous 1 Next gt gt Manage customer permissions gt Search customer gt Convert to CP admin Add Users to grou ae gt Manage losing company permissions Figure 98 Add users to a group Select users Step 6 Select the users to be included to the search combination results Completion of step 6 will then take you to the confirmation page that lists out all the users that hav
24. Save as CSV link on the top right hand side of the tracker application screen 95 Track faults and associated notes e nR x kE Save as CSW List view Advance Do you want to open or save this file A Print this page OR ref Chargea es Name Report csyv a A smpf_fault Downl Sir Type Microsoft Office Excel Comma Separated Values File A mpf_fault From 9qazone virtusa corn B 19811982051 seep F J A FEFP39 0 CSV Resu A FEFP38 0n RR 1 Reporti ad Pe A FEFP37 0 2 Report 2 While files from the Interet can be useful some files can potentially ad ee ham your computer IF you do not trust the source do not open or F E 3 R m3 i ees gt J A FEF 36 0 1 Repa save this file what s the risk 4 Report ad A FEFPS5 0new 5 Reports LIL MTE Fung Li Aad A FEFP34 0 6 Report6 csw 50001 60000 Download 7 Report cswv 60001 70000 Download A FEFP33 0 8 Report8 csv 70001 80000 Download we t ii 9 Report9 csw 80001 90000 Download E 10 Report1O csv 90001 95699 Download Accessibility Privacy Terms and conditions Disclaimer B British Telecommunications plc 2008 All rights reserved T Back to top Figure 109 Fault tracker download CSV 5 7 What is Shared Calendar Openreach shared calendar will be an application provided within My tools pane to Openreach users and permission to
25. Step 3 Fill in the required details and click Next Figure 178 NB Your user details and company details will be auto populated and cannot be edited Please note that all mandatory fields are marked with and cannot be left blank Step 4 The system will display the Contact us confirmation page to confirm the inputs entered before sending the information to the help desk Figure 179 If the information entered is incorrect click Cancel to go back to the Contact us page if correct click Confirm to proceed to the Acknowledgement page Figure 180 150 Contact us Reason for contact CP name DUNS ID First name Surname Email address Telephone number Account number If applicable Message I have a complaint Sky 123456789 John Smith Johnsmith bt com 001254766 E12312432 Lorem ipsum dolor sit amet consectetuer adipiscing elit Curabitur et orci ac quam scelerisque condimentum Nullam a nibh quis felis iaculis luctus Fusce imperdiet Phasellus convallis placerat massa Fusce mattis elit sed ipsum Fusce fringilla volutpat velit Figure 179 Contact us Confirm page Contact us lv Complaint has been successfully submitted L a ws a openreacri mg Contact Openreach IMPORTANT if you have a problem with your telephone line an engineer appointment or your broadband connection you will need to contact your Communication provider whoever bills you for t
26. a CP Admin user through the Convert to CP Admin wizard This is the only way to make an existing user another CP Admin user Step 1 Go to your home page CP Admin home page and click Convert to CP admin Figure 66 CP admin home Requested User ID jee User type Requested date Company name dilushaw yah Address CP Operations 08 May 2007 My Company matching dilushaw yah Line test and CP Operations 08 May 2007 My Company diagnostics nisadi virtu Number CP Operations 08 May 2007 My Company portability checker Showing page 1 of 1 amp Previous 1 Next gt Figure 66 CP Admin home page Convert to CP admin a Search user 9 9 Select user 3 3 Convert CP gt A Confirm User Te Fin d u se F Figure 67 Convert to CP Admin Find user Step 2 Enter the user ID and click Find user Figure 67 58 Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions Seacch customer t to CP admin gt Manage losing company permissions Related links Manage customer gt Add customer account gt Non portal user registration Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Convert to CP admin 1 Search user Sele
27. and cannot be left blank Click Submit to continue to the next step The Reset button clears the form The Cancel button reverts to the home page Register for access CP Users Indicates a mandatory field Your name amp login details e Sd wis Sd e g name company co uk Telephone numee E Please contact me with details of products and Yes services that may be of interest to me No Please enter a password for your account ss OOOO OB retype passord SS Password reminder savasi SE e g name of first school Company DUNS ID wa Subm i Cancel Figure 9 Openreach registration form Important If incorrect information is supplied on the form by the user an error page with in line error messages against the incorrectly filled empty fields will be displayed Step 4 Enter your company s DUNS ID and click Submit You will be asked to confirm the name of the user s company with the existing name on the Openreach database Figure 10 Register for access CP Users DUNS ID Validation Indicates a mandatory field Do you belong to Company NGT Yes Select Yes orNo No EEA concer Figure 10 CP New user registration form DUNS ID validation Step 4 1 Selecting Yes will send the request to CP Admin you if your status is active If your status is inactive the request will get forwarded to the Openreach Site Admin Your user s account needs t
28. ao B Select company 2 Select permission gt 3 Confirm Related links T a List all company names Manage customer gt Add customer account C S CP Admi DUNS ID ompany names min gt Non portal user registration Company 3 company3 virtusa com 333333333 gt Prospect user registration home cpadmin_my bt com 323232323 3 Press analyst user registration gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Assign losing company to gaining gt Manage losing company permissions Figure 172 Manage losing company permissions Select Company Step 3 The system prompts you to select the relevant permissions for the losing company Figure 173 144 Manage losing company permissions Select company gt B Select permission gt G Confirm Related links Manage customer Gaining company gt Add customer account gt Non portal user registration Company name company 1 gt Prospect user registration gt Press analyst user registration DUNS ID 111111111 gt Manage customer status CP admin company1 virtusa com gt Edit customer account ee osing compan g ined gt Search customer Compay ce anea gt Convert to CP admin gt Assign losing company to gaining DUNS ID 333333333 gt Manage losing company permissions CP admin company3 virtusa com Manage groups gt Change group status Select permission type No changes gt
29. e Issue 12 08 contains all the updates regarding release 1208 functionality Released on the 16 January 2010 e Issue 13 00 contains all the updates regarding release 1300 functionality Released on the 13 March 2010 e Issue 14 00 contains all the updates regarding release 1400 functionality Released on the 17 July 2010 e Issue 15 00 contains all the updates regarding release 1500 functionality including the enhancements released as a part of KnowHow programme Released on the pone November 2010 e Issue 16 contains all updates regarding release R1600 functionality Released on the 12 March 2011 Issue 17 contains all updates regarding release R1710 functionality Released on 24 September 2011 Issue 18 contains all updates regarding release R1808 functionality Released on 14 January 2012 Issue 21 00 contains all the changes that were implemented on R2250 Released on 18 May 2013 Getting Started 1 7 Who is a CP Admin A CP Admin administers access and data rights relating to users within the company There can be more than one CP Admin for a given company CP Admin bridges the gap between CP portal users customers and the Openreach help desk The following defines the CP Admin role and functionality e Manage customers within the organisation e Manage groups of users within the organisation e Manage access to applications such as dialogue services and workflows e Generate and view required repor
30. eCo Order open for business 0K gt eCo Repair gt 5 Openreach Remuneration Issued 11 01 2006 gt More Frequently Asked Questions pex gt Ethernet Price Tool Your questions answered about gt Line characteristics Openreach i Openreach is a new part of BT which gt Line test and diagnostics from January will help provide and gt MAC Checker o maintain the fibres wiring and ee ilabilit connections that link millions of homes S RAOR RANET and businesses in Britain to their gt Number portability checker o communications providers networks gt OR Siebel Ordering and Trouble 47 K te S Reports Issued 11 01 2006 FEEI gt Service Provider Gateway BT unveils new multi billion pound gt Simultaneous Order Checker busin gt Tie Pairh tiation Report BT today unveiled Openreach a new iaiia multi billion pound business that will be gt Other tools responsible for the nationwide local BT gt Site Admin network 43 K Issued 22 09 2005 gt More briefings My projects No projects to view My bookmarks Currently there are no bookmarks T Back to top Figure 101 User dashboard 5 2 What is Openreach Seibel and how do my users get access to it Openreach Siebel is a strategic Customer Relationship Management CRM platform for facilitating online ordering and tracking of products and services The following steps define access to Siebel Step 1 Your company con
31. gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add 4 group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audlt repofts FEEL T Back to top You will be directed to the Search group page Figure 91 which allows you to search for users based on e Group Name e Status e Dialogue Service 76 Search group 1 Search group 3 5 Select group Group name Status Dialog services 3 Edit group as Change group status a Confirm C Active Inactive C Address matching C eBilling C eCo Order C eCo Repair C Ethernet Price Tool C Line characteristics C Line test and diagnostics C MAC Checker C Manage line plant availability C Manage Linked Order C Network availability C Number portability checker C Number portability WLR C Number reservation and management C Obtain Installation Details C OR Siebel Ordering and Trouble Reports C Secure area owner application C Service Provider Gateway C Simultaneous Order Checker C Statement of requirement C Tie Pair Reconciliation Report C WLR EMP Product Establishment Find group Figure 91 Search group page Related links Manage customer gt Add customer account gt Non portal us
32. gt More Frequently Asked Questions a Your questions answered about Openreach Openreach is a new part of BT which Figure 6 Extract of the Prospect user dashboard 1 9 How do users register under my company Step 1 The user should open a browser and go to the Openreach site at http www openreach co uk Oe 7 openreach x gt a OB utd GO iN ABT Group busines BTW lt lt afea Search Whole site Q Advanced search gt ft My Openreach Products Network OurCustomers Updates Help amp Support Aboutus Home EJ E We as guardians of the local access network are leading the transformation of the UK communications industry oficial falecommuniestion infrestructure partner Latest There are no updates currently available gt Super fast Fibre Access Broadband access for everyone gt Moving ta WLR3 of 1bn on top of the 1 5bn we re Login already spending to make Super fas Fit k lable t Login or create a new user account JTC ACCESS dvValldavie LO OL gt Service Harmonisation customers Which in turn means that Login up to two thirds of home i gt New user able to enjoy super fast broadban gt Expect Openreach services by 2015 Reactivate my account Visit microsite gt Openreach and 2012 Search Search gt Industry forum Next Generation Access NGA is the Openreach within Whole site v prog
33. gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports QO T Back to top Figure 58 Manage customer status Reset security question and answer Step 4 Click Next to continue Cancel will end the process and Reset will reset the fields 52 Search gt 3 Select gt 3 Manage confirm Related links customer customer customer permissions Manage customer Information saved gt Add customer account gt Non portal user registration The permissions for niwanigabadu virtusa com have been updated Cx customer status Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Figure 59 Acknowledgement of password and security information reset Step 5 An email Error Reference source not found will then be generated and sent to the user with the user s new secret question and answer and the screen in Error Reference source not found will be displayed confirming the successful password and user name reset Click Finish to be taken to your home page 53 portal 3 openreach information m Your Openreach portal accoun
34. manage workflows View audit reports of user profile changes and permission changes The sections below provide detailed information about each sub feature 28 3 User Management 3 1 CP User Types and Functions Table 2 User types and role CP Business Reseller CP Admin CP Operations Manager CPBM Site Admin CP Admin or Site CP Admin or Site CP Admin or b Admin Admin Site Admin OP Operations Requests Sent Site Admin CP Admin Site Admin CP Admin to CP Operations None None None Requests from 29 Registration Process CP Business Reseller CP Admin CP Operations Manager CPBM CP Admins can register through the Web Registration form or be registered on the portal by the Site Admin Each CP Admin have a unique DUNS ID must CP Ops Users can register through the Web form or be Registration registered on the portal by their respective CP Admin lf the user is registering through the Web the user has to enter the user s DUNS ID to complete the registration process If DUNS ID is recognised by the system the request is sent to the respective CP Admin If the DUNS ID is not recognised the request is sent to the Site Admin who should get in touch with the user using an offline process before proceeding with adding the user to the system CBM Users can register the Web Registration through form or be registered on the portal by the Site Ad
35. password entered is incorrect or format is incorrect you will be directed to the error page Password Change Your password is successfully changed T Back to top Figure 141 Password change successful Step 4 If you do not want to change your password but your other profile information enter the new information on the textboxes and click Submit Figure 139 If the password was changed you will still be directed to this page and you can continue with step 5 122 Step 5 This will take you to Figure 142 you may now click Confirm if the details entered are correct and you want to confirm the information provided or click Edit to go back to change the information once again Manage Profile Your name amp login details First name test Last name user Email address khcpo virtusa com Please contact me with details of products Mo and services that may be of interest to me Password reminder question g Answer a Contact details Telephone number 01231251231 Your business Company Organisation name companykh Company DUNS ID 555444555 Which of these products do you plan to buy from Openreach Default product type Products summary Default view Business view Default release R1200 En Figure 142 Manage profile Confirm profile details Step 6 Clicking Confirm will take you to the Your profile has been successfully updated page Figure 143 123 Manage profile Your
36. status None Full or Deny for the chosen user can be selected Clicking Save will take you to the next step Step 4 The Acknowledgment page will then be displayed Clicking Finish will take you to your admin home page 127 4 Search gt gt Select 7 3 Manage a Confirm Related links customer customer customer permissions Manage customer lv Information saved gt Add customer account gt Non portal user registration The permissions for test3 bt com have been updated gt Manage customer status gt Edit customer account Finish gt Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Manage groups C gt Add a group gt Change group status gt Edit 4 group gt Add users to 4 group Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Figure 149 Secure content access granted Acknowledgement page 7 4 What are notifications and how do I subscribe You and all portal registered users within your organisation can subscribe to receive email updates notifications from the portal You can choose to receive notifications on the following e Content updates to portal content pages e Updates to projects in the collaboration area e Portal outages and application outages Subscribing for notifications is simple and easy Ste
37. summary picture of an access network that s fit for the future gt Exchange e zine p Weekly ceneicw udate b Fibre to the Premises Our online publications gt WLR2 withdrawal gt Fibre to the Cabinet If you would like to register to 5 ers a IA caer Exchange Round up or any of our other gt Our work with I CAN Generic Ethernet Access regular communications please click on gt NGA Forum subscribe and complete the form b Subscribe gt More information Accessibility Privacy Terms and conditions Disclaimer Glossary Figure 16 Openreach home page Step 2 In the login area on the top navigation enter the login information and click Enter Alternatively you can click Login on the top right hand corner This will take you to the generic login page Login Lipa rae Password Openresch Terms and Conditions Forgotten pasword New upar Inachyveted account Figure 17 Portal Login log in page 15 Openreach Terms and Conditions C I have read and agree to the Openreach Terms and Conditions e EE Figure 18 a Openreach Terms and Conditions New user Openreach Terms and Conditions The terms and conditions for this site have been modified since your last login Please click on the Openreach Terms amp Conditions link below to view the latest terme and conditions and only proceed to log in if you agrees to these CI have read and agree to the Openreach Terms and Conditions Figu
38. the Customer IT Zone MBORC Created 0 Updated 0 Closed 0 Cancelled 0 gt More details Search MBORC Exchange Closures The latest information for Communications Providers concerning exchange closures gt Exchange closures Frequently Asked Questions gt 1 Openreach General gt 2 Openreach What we do gt 3 Openreach Roles and Assets gt 4 Openreach New Identity gt 5 Openreach Remuneration gt More Frequently Asked Questions The main tiles on the CP Admin dashboard are as follows 24 My bookmarks Currently there are no bookmarks Openreach Communications How to subscribe If you would like to register to Exchange Round up or any of our other regular communications please click the following link and complete the form gt Form gt More information Directors Service Office DSO These pages are designed to help Communication Providers understand more about the DSO and EWC and let you know how to refer issues to us gt D50 Directors Service Office D50 gt EWC Emergency Welfare amp Blue Light Service EWC Useful links gt Latest news and briefings gt RSS feeds gt Time related charges amp event charging policy My Views This provides the user with the opportunity to browse the product information on the Openreach portal from a customised view This is achieved through setting a default view out of the four view
39. the message There are no open requests available as in Figure 32 CP admin home User ID Requested User type Requested date Company name Related links feature dilushaw yah Address CP Operations 08 May 2007 My Company Manage customer matching gt Add customer account gt Non portal user registration dilushaw yah Line test and CP Operations 08 May 2007 My Company diagnostics gt Manage customer status nisadi virtu Number CP Operations 08 May 2007 My Company portability checker i nae ae ae ye apa Related links tile gt Convert to CP admin TEDA gt Manage losing company permissions Showing page 1 of 1 amp Previous 1 Next gt Figure 31 CP Admin home page with pending requests CP admin home User ID Requested Requested Company Related links feature date name There are no open Manage customer requests available gt Add customer account gt Non portal user registration gt Manage customer status Showing page 0 Previous Next gt gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups Add a group FEEDBACK gt Change group status gt Edit a group Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Figure 32 CP Admin h
40. top Figure 83 CP Admin home page Step 2 Enter the group name in the text box provided and click Submit to move on to step 2 of the Edit a group wizard Figure 84 Edit a group 1 Search group 4 amp 4 Select group G Edit group a Confirm Related links Manage customer Indicates a mandatory field gt Add customer account gt Non portal user registration Group name gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer C gt Convert to CP admin gt Manage losing company permissions Figure 84 Edit a group Search group name Step 3 Select the desired group and proceed to step 3 of the Edit a group wizard Figure 85 The system will display the application rights given to the selected group 72 Edit a group Search group gt 2 Select group 3 Edit group gt 4 Confirm Related links List Group search results Manage customer gt Add customer account Group Name gt Non portal user registration Virtusa Manage customer status Showing page 1 of 1 Previous 1 Edit customer account Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Figure 85 Edit a group Select group Edit a group 4 Search group 2 Select group Edit group 4 Confirm Related links Manage customer Group name virtusa gt Add customer account gt Non portal use
41. under service contact Alternatively ii If you have any queries please contact us by replying to this email British Telecommunications plc Registered office 81 Newgate Street London EC1A 7A Registered in England no 1800000 This electronic message contains information from British Telecommunications plc which may be privileged or confidential The information is intended to be for the use of the individual s or entity named above If you are not the intended recipient be aware that any disclosure copying distribution or use of the contents of this information is prohibited If you have received this electronic message in error please notify us by telephone or email to the numbers or address above immediately Accessibility Privacy Terms and conditions Disclaimer British Telecommunications plc 2006 All rights reserved Figure 39 Email confirmation sent to the Non Portal user 3 3 A user created cannot login Why This could be due to deactivation of the user or user may not be activated yet You can use the Manage customer status feature to activate deactivate users Step 1 Go to your home page CP Admin home page and click the Manage customer status link on the right navigation which will load the Manage customer status wizard CP admin home User ID Requested feature User type Requested Company Related links date name wambeygoda v Openreach web Non 15 May 2007 SinoLank
42. user details for nisadi virtusa com have been updated A confirmation email has been sent to nisadi virtusa com ZN Finish Figure 65 Acknowledgement User details updated Step 6 Click Finish to go back to your home page 3 7 57 Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top Step 5 Check for accuracy of the displayed information and click Confirm Figure 64 to navigate Related links Manage customer gt Add customer account gt Non portal user registration Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CF admin gt Manage losing company permissions How do make a user another CP Admin Why Conversion of an ordinary user to a CP Admin could be useful when a CP decide to roll out some of the responsibilities of one CP Admin to another so that users are managed by multiple CP Admins An existing user can be converted to
43. 0 amp Previous Next 4 Edit customer account Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact View reports gt Generate audit reports T Back to top Figure 94 CP Admin home page Step 2 A search for a group can be based on the following criteria Figure 94 e Group Name e Status e Dialogue Service e Application 79 Add users to a group oh Search group Ws Select group Group name i 3 Search users 4 Add gt 5 Confirm users i Status Dialog services C Active Inactive C Address matching C Appointing services C eBilling C eCo Order C eCo Repair C Ethernet Price Tool C Line characteristics C Line test and diagnostics C MAC Checker C Manage line plant availability C Manage Linked Order C Network availability C Number portability checker C Number portability WLR C Number reservation and management C Obtain Installation Details C OR Siebel Ordering and Trouble Reports C Secure area owner application Service Provider Gateway C Simultaneous Order Checker C Statement of requirement C Tie Pair Reconciliation Report C WLR EMP Pro
44. 28 days 3 4 1 How do l re activate an inactive user Follow the steps below to activate a user Step 1 To activate a user go to your home page CP Admin home page and click the Manage customer status link which will load step 1 of the Wanage customer status wizard Figure 50 46 CP admin home Requested Company Related links User ID Requested feature User type date name wambeygodaa y Openreach web Non 15 May 2007 SinoLanka Manage customer account request Portal CP 3 Add customer account gt Non portal user registration wibodad yahoo Openreach web Non 15 May 2007 SinoLlanka account request Portal CP Manage customer status wibodha yaho Openreach web Non 15 May 2007 SinaLanka Edit customer account account request Partal CP Manage customer permissions Search customer Convert ta CF admin Showing page 1 of 1 amp Previous 1 Next gt Manage losing company permissions Manage groups 3 Add a group Figure 50 CP Admin home page Manage customer status Step 2 Enter the user ID and click Find user which will navigate to step 2 of the Manage customer status wizard This will display the list of users based on the user ID entered to search Manage customer status Search E 2 Select 3 Manage gt 4 Customer status confirm Related links customer customer customer status s Manage customer Indicates a mandatory field gt Add customer account gt Non portal user regis
45. 2reflopenreach co uk orpq home loadUserAccountReactivation do EM 7 VdilbmF0awxha VAdmiydHV7 55j b20 3D or contact your site administrator at eresha_gunatilake hotmail com to re activate your account Please note Openreach accounts which are not used for 28 consecutive days are suspended Thank you Openreach For a weekly summary of briefings and to register for our ezine please click here If you have any queries please contact your company administrator these details can be found on your My Openreach dashboard under service contact Alternatively If you have any queries please contact us by replying to this email British Telecommunications plc Registered office 81 Newgate Street London EC1A 7AJ Registered in England no 1800000 This electronic message contains information from British Telecommunications plc which may be privileged or confidential The information is intended to be for the use of the individual s or entity named above If you are not the intended recipient be aware that any disclosure copying distribution or use of the contents of this information is prohibited If you have received this electronic message in error please notify us by telephone or email to the numbers or address above immediately Accessibility Privacy Terms and conditions Disclaimer 8 British Telecommunications ple 2006 All rights reserved Figure 49 Automatic inactivation Email sent to the user on expiration of the
46. 3 02 2009 17 36 lt jil gt amp Previous A234 5 Next 3 Figure 107 Track fault query status Step 4 In the results row there is a link called notes When the user clicks notes the notes details for that fault query will popup If queries are not found an inline error message will be displayed 94 Home gt Fault trac x Print this page https qazone virtusa com 6029 orderld 1 3947435788 Fault order openreac l BTY Seibel Fault ID T Care Targ amp Print this page av ay 1 394743578 Job Notes Feb 4 00C Erer E Index Note date Note type AI ID Note text S alice 1 748653344 N a 12 Jun 27 2007 Test2 12 This is test notes2 Apr 16 OC aa Jun 20 2007 Testi 12 This is test notes1 1 1012564296 N Jun 4 000 a 11 Jun 19 2007 Test 111 This is test notes v 1 1018354712 Jun 5 000 T Back to top 1 1013560601 Jun 5 000 Accessibility Privacy Terms and conditions Disclaimer 1 1012395978 British Telecommunications plc 2006 All rights reserved m Jun 5 000 1 993127652 mem a a a Jun 6 000 1 1028540852 LYTH0533118 1483210143 Note ADSL 070255 01 014 003 STANDARD Jun 6 000 1 1034304722 wI F R lt gt 1273305119 Note ADSL 060315 02 014 010 STANDARD Jun 7 000 cal e 2 Previous 1 2 3 4 Next gt Figure 108 Fault tracker notes The user can also download the appearing list of records as a CSV file for later reference by clicking the
47. 4 13 Industry forum landing page Quick Links Industry Forums gt Product roadmap gt News and briefings gt Round up news summary Related Links Forums are key to the way we work as an Industry forum calendar industry to meet the needs of your customers View calendar Forums are about working together in a collaborative way providing the information needed for all of our businesses to succeed It is about developing solutions that meet the needs of your customers and the needs of your business Openreach see forums as playing a key role in the way in which we as an industry collaborate together The pages below allow you to see the latest information and allow you to work with us in ensuring that we deliver positive solutions for the industry as a whole and the customers with which it supports Figure 127 Industry forum landing page 5 7 4 14 Shared calendar read only view Industry forum calendar March 2010 2009 Tuesday Wednesday Thursday Friday Saturday Figure 128 Shared calendar read only view 109 Tithe start Date Start Time Location Objective Audience How the activity will be delivered Who to contact for further information Internal event My event 2 My event 2 f010 03 15 10 30AM office objective z audience 2 delivered 2 Contact Person 2 Mo 5 7 4 15 Events pop up read only view Openreach users End Date End Time Figure 129 Read only event
48. 8 02 04 2008 02 04 2008 nz na anna x nt this page Save in O Calendar Of regm a O calendar_update E eventsReport My Recent Documents e deliverec A My Documents eventsReport v Microsoft Office Excel Worksheet v Save Cancel File name My Network Save as type Download report Figure 125 Events report Save As popup 5 7 4 Shared calendar view through Industry forum page Openreach users external users successfully view the events calendar through the Industry forum 107 home page Step 1 Openreach user external user launched Openreach Portal Step 2 Openreach user external user clicks Industry forum link from Quick links section on Homepage Step 3 Industry forum homepage displayed Openreach user External user clicks on View calendar link from Industry forum calendar tile Step 4 Read only view of the shared calendar displayed to users as per business rules defined in section 3 5 2 5 7 4 12 Openreach home page AN a openreacn gt ms et C RE us B no o a m SEUEN iness BTE LNS Search Whole sie Q afica purira Advanced search gt tt Peel id riagme Products Network Our Customers Updates Help amp Support Aboutus Home We as guardians of the local access network are leading the transformation of the UK communications industry Oficial felacoimmunicstions infrastructure porte Latest There are n
49. CP Administrator User Guide Openreach Portal Release R2250 ORPG CP UM 18 05 2013 Issue v21 00 14 May 2013 British Telecommunications plc Table of Contents Tapie OF COMTI oinera headed ate die ea i sen epee ae nee iii DOCUMEN REVISIONS eiei a ace R a A RER V Docu umMmSntLAPD OVA kepen aA a a a EA vi Table ot el 60 eS eenaa a a vii 1 SIRRFOGU CUOM acsi a A oe ee eae 1 1 1 OVOVIEW a ee ee ek en E A 1 1 2 UNOS Enin a a a a a 1 1 3 PUUIQICINCE ss erde a a a catches deni euttan 1 1 4 Owners ND minia a a a a ache ees 1 1 5 DISOU ac a a ERE 1 1 6 Whats newin tIS Version seesinane a e a a eaa 2 1 7 Whois a CP AOMIN orrie aa aa a eee 4 1 8 How dol register MY COMPANY sompnia a E G 4 1 9 How do users register under MY company cceeecccceceeeeeeeeeceeeeeeeeeeaeaeeeeeesaeaeeeeeessaaeeeees 9 1 10 How do llog in to Openreach Portal cccccccceeeeccceeeeeeeeeseeceeeeeeseeeeeseeeeeeesssaaeeeeeeees 14 1 10 1 Can t remember your DASSWOK cseeeccccccaeeeeeeeeeaeeeeeeeeeaeeseeeessuaueeeeeesaaaeeeeesaaaees 18 1 10 2 What happens when my login session expires cceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeees 23 2 DASA DOAN ir E a E 24 2 1 Whats CP Admin dasnbO ard Suari a aa a 24 2 1 1 What is the CP Admin home page cccccccccssseeeeeeceesseeeeeseeeeeeeeseaaeeeeeeseeneeeeeeaas 27 3 OS r Management icre a cis Meauaieeenteua Saleen eer ectotades 29 3 1 OP USer Types and FUNC OMS Fe sscce is clot
50. Flow Type of access O 1 33 A T Back to top Figure 133 Manage customer permission select permission type Step 5 The Acknowledgement permission updated page will then load Figure 134 114 a a n gt oe customer D customer D tomer Related links permissions Manage customer Information saved gt Add customer account gt Non portal user registration The permissions for niwanigabadu virtusa com have been updated gt Manage customer status gt Edit customer account Finish gt Manage customer permissions gt Search customer C gt Convert to CP admin gt Manage losing company permissions Figure 134 Acknowledgement permission updated page Step 6 Clicking the Finish button will take you back to the home page The Ops Users within the company can only be given permission to services that you have access to When giving permission to Amend Cancel and Place a fault please note that users need Seibel access Please make sure that users have Seibel access before you grant permission Every request made by you will be passed to the Openreach Site Admin while the request for access from Ops Users will be passed on to you 6 3 How do I provision a user request Open requests from customers will be shown on your home page You can then navigate to step 4 of the Manage customer permission wizard by clicking the user name Figure 135 115 CP admin hom
51. Generate audit reports Figure 169 Generate audit report HTML view 142 E https qazone virtusa com 6029 orpe auditvisualizer auditVisuahizerHtmlReportPrintView do Windows Intern File Edib view Favorites Tools Help ey i Profile update report User ID dinesh adinesh com Company Name Vish Company Date From 0 05 2007 Date To z 1605 2007 LOADS OT 11 05 36 Figure 170 Generate audit report print view 7 8 What happens when my company acquires another company or my company gets acquired by another company When a company Gaining Co takes over another company Losing Co in either a hostile or friendly takeover the assets of Losing Co will be transferred to Gaining Co In the portal management of the company data and permissions needs to be transferred from Losing Co to Gaining Co Gaining Co CP Admin you plays a major role in executing this task To initiate a Novation change the Openreach site admin will create the link between the two companies The system will inform the CP Admins of both companies via an email Then Gaining Co CP Admin if this is you will see the link Manage losing company permissions in the right navigation in the CP Admin home page Step 1 Click Manage losing company permissions in your right navigation on the home page Figure 171 143 Site admin home User Requested Related links User ID Requested feature ene te aaaa New customer account Prospec
52. Go to your home page CP Admin home page and click the Add customer account link on the right navigation Figure 33 31 CP admin home Requested Requested feature type date name User ID TAanage customer gt Add customer account There are no open requests available gt Manage customer status Showing page O lt Previous Next gt Edit customer account gt Manage customer permissions Search customer Convert to CP admin gt Manage losing company permissions Manage groups Add a group Change group status Edit a group Add users to a group Search group Manage flows gt Manage flows Manage PE tracker Nominate contact persons View reports gt Generate audit reports T Back to top Figure 332 Your home page CP Admin home page Step 2 The non portal user registration form will then load Enter Select details as required in the form Mandatory fields are marked with and cannot be left blank If required the form can be cleared by clicking Reset Figure 34 32 Register for Openreach access Please fill in all mandatory fields Related links Indicates a mandatory field Manage customer z Your name amp login details Add customer accaunt gt Non portal user registration s Dar J gt Edit customer account gt Manage customer permissions gt Search customer gt Con
53. LR Grant Number reservation and management Grant Obtain installation details Grant Manage customer permission Search BD seer Overs gt 4 Confirm GS customer customer i customer permissions Manage customer User activation gt Add customer account Active will enable user to login to the Openreach site Inactive will mark the user for deletion Non portal user registration Help information 3 Prospect user registration gt Press analyst user registration gt Bulk user upload UserI User status gt Employee user registration test673 k2 com Active Inactive Pending z A z B Manage customer status User rights for the following applications Edit customer account Application listed in Red hawe open est for this u arai si sii big Manage customer permissions Access granted Search customer Application Type of access ahap gt Convert to CP admin Address matching Nene Cant x J Assign losing company to gaining Appointing services D None Cant x gt Manage losing company permissions Calling and network features None ent x Manage groups shared calendar oO Mone Grant O Deny Please select Events manager Normal user 36 Secure area owner application None Grant x Simultaneous order checker None Grant x Statement of requirement None Grant x Tags resolution None Grant x Test access product None Grant x Third party billing None Grant x Tie pair checker None Grant x Tie pair reconciliat
54. Manage flows Network availability None Manage PE tracker gt Nominate contact persons Number portability checker None Number portability WLR None Number reservation and management None View reports Obinin Inutnlintion Dotaiie sas gt Generate audit reports OR Siebel Ordering and Trouble Reports None Secure area owner application None Simultaneous Order Checker None Statement of requirement None Tie Pair Reconciliation Report None WLR EMP Product Establishment None Group rights for the following Secure Content Secure Content Directory Type of access orpg networkinfo secure None Full forpg news secure None Full orpg products Ilu secure None Full orpg products wir isdn30 secure None Full Group rights for the following flows Flow Type of access T Back to top Figure 80 Change group status Deactivate 69 Change group status i Seorch oroup gt 3 Selectoroup gt 3 Change oroup status gt Confirm Please click confirm to save Manage customer gt Add customer account Group name Virtusa Non portal user registration Group status Inactive gt Manage customer status Group rights for the following applications ee gt Manage customer permissions Application Type of access ol ok gt Search customer Address matching None Full gt Convert to CP admin Appointing services None Full gt Manage losing company permissions eBilling None Full eCo Repair None Full Manage groups Line characteris
55. Openreach dashboard under service contact Alternatively iii If you have any queries please contact us by replying te this email British Telecommunications plc Registered office 61 Newgate Street London EC1A 7A Registered in England no 1800000 This electronic message contains information from British Telecommunications plc which may be privileged or confidential The information ts intended to be for the use of the individual s or entity named above If you are not the intended recipient be aware that any disclosure copying distribution or use of the contents of this information is prohibited If you have received this electronic message in error please notify us by telephone or email to the numbers or address above immediately Accessibility Privacy Terms and conditions Disclaimer British Telecommunications plc 2006 All rights reserved Figure 48 Automatic inactivation Email sent to the user five days prior to the 28 day expiry The following email will be sent to the user on inactivating the account on the 28 day Figure 49 The user will be given a link in the email to follow to get the user s account back to the active state 45 portal x openreach s information a ae Your Openreach portal account has expired CPOps One User Dear CPOps One This is to notify you that your Openreach portal account has expired due to account inactivity Please click on the following link http iwww ed
56. Search customer tbandara virtusa com Active Inactive Pending Manage groups Inactive reason User disabled by Administrator 5 invalid gt Add a group secret answer entries gt Change group status gt Edit a group Customer type CP Admin gt Add users to a group CP Operations gt Search group CP Business Manager eee Manage applications Customer Business Manager gt Application settings Public Press Reset customer account E Reset Security question and answer E O T Back to top Figure 53 Manage customer status activate user status Step 5 The Manage customer status confirm page will then be displayed Figure 54 Man age customer status Dam Fe Sees D3 Apron AEP caer ann Manage customer User ID bherangadbrtuss com Add customer account stots Actes Manage cubtcieer shots Edit customer account Customer Type Public Fress Manage customer permissions Search customer zs Manage groups Adda group Change group status Edit 4 group Add users bo a group Search group Manage applications Appheahen sebhregs T Back to top Figure 54 Manage customer status Confirm user activation Step 6 Clicking Confirm will take you to the Acknowledgement Customer account activated page Figure 55 48 Manage customer status danujal hotmail com has been updated Relatedlinks Add customer account Manage customer status Edit cu
57. a Manage customer account request Portal CP gt Add customer account al user registration Openreach web Non 15 May 2007 SinoLanka account request Portal CP wiboda yahoo anage customer staba wibodha yaho Openreach web Non 15 May 2007 SinoLanka gt Edit customer account account request Portal CP gt Manage customer permissions gt Search customer gt Convert to CP admin Manage groups gt Add a group Figure 40 CP Admin home page Manage customer status 38 Step 2 Enter the user ID and click Find user which will take you to step 2 of the Manage customer status wizard Figure 41 Manage customer status Search 3 Select gt 3 Manage gt 4 Customer status confirm Related links customer Customer customer status a Manage customer Indicates a mandatory field gt Add customer account gt Non portal user registration Enter User ID gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Figure 41 Manage customer status Search customer The user search results page will be displayed Select the relevant user Step 3 Select the user name to be activated Figure 42 Manage customer status q Search gt Select 3 Manage customer 4 Customer status Related links customer custo
58. access your tools the collaboration area and save your bookmarks My tools Frequently Asked Questions ae seal Establishment gt eCo Order gt 1 Openreach General g gt 2 Openreach What we do gt Ethernet Price Tool Click here to register your interest in gt Obtain Installation Details gt 3 Openreach Roles and Assets becoming a WLR3 Customer within 3 gt 4 ach New Identit Openreach gt Service Provider Gateway eS eee j leg f kh tior gt Other tool gt 5 Openreach Remuneration ae 4 H 4 LF ti Th oe gt CP Admin More Frequently Asked Questions Currently there are no bookmarks My projects My notifications Settings gt virtusa_Project Service Outages Remove My flows Network Outages Remove a i Project Updates Remowe Currently there are no flows C Additional Support gt Manage flows Briefings gt BT Wholesale site For applications relating to LLU SMPF and 2 What is Openreach MPF please use this link Openreach the new part of BT created A gt LLU Pricing to deliwer installation and maintenance My service plan services on behalf of Britain s telephone and internet service providers is now open for business 0 K Issued 11 01 2006 gt Other flows Sorry no Customer Service Plan found Figure 161 CP Admin dashboard showing My bookmarks 137 7 7 How can I track user history Create audit reports The system allows you t
59. adsvandee adie 76 4 4 1 How do l find a list of users assigned to a group sssssssnsssnssrnrresnrnrrrenrnrrrrerrnnnee 78 4 5 How do ladd users 10 Joropo a a a a 78 5 Ny LOGS GIVNE US SEr ACCESS irean a N a A R 84 5 1 How do allow users to access the Portal applications cccccccseseeeeeeeeeeeseeeeeeeeees 84 5 2 What is Openreach Seibel and how do my users get access to It ee eeeeeeeeeeeeeeeees 85 5 3 What is X hour repair tool and how do my users get ACCESS tO It ee eeeeeeeeeeeeeeeees 86 5 4 What is Openreach Reporting and how do my users get access to It cceeeseeeeeees 86 5 5 What is eBilling and how do my users get ACCESS to It ceecceeseeeeeeeeeeeeeeeeeeeeeseeeeeeens 90 5 6 Access to Assurance dashboard fault tracker application cccccseeccesesseeeeeeeeeeeees 94 O W hatis Shared Calendar ieina a Ave Malek tes toe 96 57 Regusstaccoss page sinnir a a R aN 96 5i Reguestaccess pagEsssrieaen ei a a 96 5 7 2 Shared calendar Normal user fUNCtIONAIILY cee ccccccceeeeeeeeeeeeeeeeeeeeaeeseeeessaeeeeeeeeas 97 5 7 3 Shared calendar Events manager functionality cceeeecceeeeseeeeeeeeeeeeeeessaeeeeeeeeeas 102 5 4 Shared calendar view through Industry forum Page cccseeeeeeeeeeeeeeeeeeeaeeeeeeeeees 107 5 8 What Service based solutions application and how do my users get access to it 111 6 User Permission Management ccccccss
60. ain news and briefings pages this tile will be updated automatically The content in this tile remains the same for all users Once users navigate in to the details user has the facility to download the news amp briefings content in PDF format Other Notifications Updates This will show the update notifications headings You can click the heading to view the full update Key Contacts This tile will have a list of contacts that a given CP user could contact if and when required Customer IT Zone This tile contain links to several IT related applications The functionality of these applications are either allow users to raise an issue to the Openreach service desk or providing updated views of RAD components EMP error codes Problem record status and 25 Known errors My Bookmarks This tile will have a list of all the bookmarks that you have You will be able to add pages to the bookmarks list by clicking the relevant link on top of the page Bookmarks will appear as links and the text will be the page title as defined in the CMS Content Management System Each of the bookmarks will have a link next to it to remove the bookmark from the tile Bookmarks could be removed from the relevant page where there is a link Remove bookmark My Notifications This will display the subscribed notification categories You can select settings to edit your preferences or go to more notifications to see all subscribed categories Fre
61. ave agreed to eCo Order participate in a pilot and to provide feedback to Openreach eCo Repair Future iterations are intended to take account of feedback arising fram this pilot and will also see the Ethernet Price Tool addition of a similar tool for Assurance enabling CPs to see a summary of their open faults aes Line characteristics Please send feedback about the pilot to CP_Information_Portal openreach co ulk Line test and diagnostics Mac Checker Manage line plant availability Manage Linked Order Network availability Number portability checker Number portability WLR Number reservation and management gt Obtain Installation Details OR Stebel Ordering and Trouble Reports Order Dashboard Service Provider Gateway Simultaneous Order Checker Statement of requirement Tie Pair Reconciliation Report WLR EMF Product Establishment Figure 105 Order tracker Users enter the customer reference number for a single order and search for order details If the order exists the order details will come as a one row item In the results row there is a link called notes When the user clicks notes the notes details for that order will popup If orders are not found an inline error message will be displayed Track orders and associated notes GEA_FTTC 4 Select preset Apply filter Show all f Clear List view Advanced filter Total results count 471 Save as csv OR ref gt CP ref DN Ordertype Pro
62. ave successfully subscribed to your chosen notifications T Back to top Figure 153 Subscribe to notifications acknowledgement 131 7 5 What is the collaboration area The collaboration area on the portal allows you and other portal registered users within your organisation to collaborate and share project information with Openreach CBMs and other CPs CPBM users If you have been granted access to a project the link to the project will be available to you on your dashboard My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks My tools Frequently Asked Questions WLR EMP Product Establishment Sea gt 1 Openreach General Ttharnat Dri gt 2 Openreach What we do p eee Click here to register your interest in Obtain Installation Details TV sali esses Nees eae AA ach New Identi Openreach gt Service Provider Gateway Openreach New Identity pe gt 5 ach Remuneratior gt Mher tools 5 Openreach Remuneration gt M F uenthy Asked inn My bookm k gt CP Admin ore Frequently Questions Currently there are no bookmarks My projects My notifications Settings gt virtusa_Project Service Outages Remove Network Outages Remove My flows Project Updates Remove Currently there are no flows ee Additional Support ees gt Manage flows Briefings gt BT Wholesale site 0 For ap
63. ay be privileged or confidential The information is intended to be for the use of the individual s or entity named above If you are not the intended recipient be aware that any disclosure copying distribution or use of the contents of this information is prohibited If you have received this electronic message in error please notify us by telephone or email to the numbers or address above immediately Accessibility Privacy Terms and conditions Disclaimer British Telecommunications plc 2006 All rights reserved Figure 24 Text of the email sent with the system generated password 20 How do log in to the Openreach Portal with the new password Step 1 Open a browser and go to http www openreach co uk Step 2 In the login area enter the user name and the new password provided in the email and click login The Password reminder change password page will load Figure 25 Password change Indicates a mandatory field Your name amp login details Username Sniyas virtusa com It must be a minimum of 8 characters Passwords must consist of a mix of upper and lower case characters a number and a non alphanumeric character Must not be the same as the username New password Confirm password cancer Reset E Accessibility Privacy Terms and conditions Disclaimer Figure 25 Password reminder change Password page Step 3 Enter the new password confirm by retyping it
64. ay fail and the user s access status may not be properly updated In such cases use the Manage Openreach reporting access link on the right hand Related links panel to retry correcting access Step 1 Link to the Manage Openreach reporting access application for Admins Related links Manage customer gt Add customer account gt Non portal user registration gt Prospect user registration gt Press analyst user registration Bulk user upload gt Employee user registration Manage customer status Edit customer account Manage customer permissions Search customer Convert to CP admin Assign losing company to gaining t 4 4444y Manage losing company permissions Manage Openreach reporting access 88 Step 2 Search customer page in Manage Openreach reporting access WAGE Products Solutions Network New customers Updates Help amp Support My Openreach p My dashboard Manage Openreach reporting access Manage Openreach reporting access Search gt Selet 9 3 Manage gt 4 Confirm customer E customer Openreach Sigh reporting access Indicates a mandatory field Step 3 Select customer page in Manage Openreach reporting access Manage Openreach reporting access Search gt Select 7 3 Manage gt 4 Confirm customer customer SS Openreach o reporting access List User Id search results User ID company name a b JB a14072008b gmail com b02
65. ce dashboard fault tracker click the Fault Tracker link on the My tools tile with other applications Step 2 This will take the user to the Assurance dashboard home page where the user can launch the application by clicking the launch application link Step 3 The user can use the given search criteria to search for tail orders Track faults and associated notes GEA_FTTC w Apply filter Show all f Clear List view Advanced filter Total results count 211 Save as CSV OR ref CP ref 7 ON Notes Type W Product Prod Code FL Circuit IO Care Level Received 1 250160125 vijai_QC_update 01414971358 Note RO160065 OGE400011660 Standard 24 02 2009 10 45 1 250144017 KKK 01414971463 Note ROi60065 OGEA00012440 Standard 24 02 2009 06 45 1 250143925 Xxx 01414971395 Note R0160065 OGE400013901 Standard 24 02 2009 06 08 1 250149114 vi_sanity_24 01414971410 Note RO160065 OGE400012920 Standard 24 02 2009 05 53 1 250148745 vijaitest_24 01414971999 Note RO160065 OGE400015420 Standard 24 02 2009 05 03 1 250143625 ldiv_tes 01414971547 Note DRM RO160065 OGEA00012820 Standard 24 02 2009 05 03 1 250129133 shr_Tr_feb24_01 01414971320 Note RO0160065 OGE400011621 Standard 24 02 2009 04 39 1 250126905 div_tst_3_3 01414971317 Note RO160065 OGES00011620 STANDARD 23 02 2009 17 50 1 2501268695 vi_23_sani 01414971549 Note RO160065 OGEADD012720 STANDARD 23 02 2009 17 41 1 250095505 div_tst_ 2 01414971532 Note ROL60065 OGEAOO01S400 STANDARD 2
66. clicks on Approve button to save the updates and approve the event Step 7 Event will be saved in the appropriate date cage on the calendar view in the respective color coding assigned to Approved events 102 5 7 3 8 Event manager calendar view Calendar Next gt Today March 2010 2009 Related links Sunday Monday Tuesday Wednesday Thursday iday View reports gt Generate events report Figure 118 Event manager calendar view 5 7 3 9 Approving a new event 103 My Event 1 Indicates a mandatory field Tithe My Event 1 Start Date 22 End Date 14 03 2010 Start Time ga End Time Location Objective Audience Contact details for Contact Person 1 further information Internal event hide from CPs Figure 119 Approve option available to Events managers 104 5 7 3 10 Updating an approved event My Event 2 Indicates a mandatory field Tithe My Event 2 Start Date End Date 16 03 2010 Start Time 7 AM W End Time 30 w aM Location Objective Audience audience 2 Contact details for Contact Person 2 further information Internal event hide from CPs Figure 120 Update option for events managers in approved events 105 5 7 3 11 Events report generation Calendar March 7010 2003 Related links Tuesday Wednesday Thursday Friday Saturday View re ports gt Generate events report F
67. ct user List all User ID User ID nsadivirsa COMI User type Showing page 1 of 1 CF Operations 3 Convert CP a Confirm user a DUNS ID 007007007 Figure 68 Convert to CP Select the user Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Step 3 Select the user Figure 68 and the CP user details page will be displayed Click the Convert to CP admin link Figure Convert to CP admin 1 Search user 4 amp Select user First name Last name Email address User type CP admin Telephone number Company name Duns Id Creation of other CP admin users Convert CP user CP user details 69 a 4 Confirm sriyani keragala ajayawardena virtusa com CP Operations Uunagahawatta virtusa com SS Convert to CP Admin Figure 69 Convert to CP Admin Related links Manage customer gt Add customer account gt Non portal user registration gt Prospect user registration gt Press analyst user registration gt Bulk user upload gt Employee user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Assign losing company to gaining g
68. d to a particular group Step 1 Go to your home page CP Admin home page and click the Search customer link You will then be taken to the Search customer page Step 2 Enter the required group name and click Find users Search customer 4 Search customer gt O Select customer Related links List advance search result Manage customer gt Add customer account Please select the radio button next to search result and click on one of the buttons to proceed 7 gt Non portal user registration Iser ID Company dilusha15 dil com dilusha amp Co dilusha1 Active 7 PENE CAE S 7 gt Edit customer account dilushai7 dil com dilusha amp Co dilusha Active gt Manage customer permissions z Showing page 1 of 1 Previous 1 Next 3 ee ee gt Convert to CP admin Figure 93 Search users belonging to a group The application then lists out all users who belong to the required group 4 5 How do ladd users to a group This provides the facility for you to add your company s users to the groups you created Step 1 Go to your home page CP Admin home page and click the Add users to a group link You will then be taken to the Search groups page 78 CP admin home Requested Requested Company Related links User ID feature date name There are no open Manage customer requests available gt Add customer account gt Non portal user registration Manage customer status Showing page
69. d to an end user the user will be given access to the selected dialogue services Figure 75 64 Add a group 1 Add group details 3 Add group rights gt 3 Confirm details Related links Please click confirm to sawe Manage customer gt Add customer account Group name Virtusa gt Non portal user registration Group rights for the applications Manage customer status Application Type of access Edit customer account Address matching NONE Manage customer permissions Appointing services FULL Search customer eBilling NONE Convert to CP admin eCo Repair NONE Manage losing company permissions Line characteristics NONE Line test and diagnostics NONE Manage groups MAC Checker NONE gt Add a group Manage line plant availability NONE gt Change group status Manage Linked Order NONE gt Edit a group Network availability NONE gt Add users to a group Number portability checker NONE gt Search group Number portability WLR NONE Manage flows gt Manage flows Number reservation and management NONE Obtain Installation Details FULL OR Siebel Ordering and Trouble Reports NONE Manage PE tracker Secure area owner application NONE gt Nominate contact persons Simultaneous Order Checker NONE Statement of requirement NONE View reports Tie Pair Reconciliation Report NONE gt Generate audit reports WLR EMP Product Establishment NONE Group rights for the secure content Application Type of access forpg network
70. duct Status Line Item Status CRD 1 250206650 Apollo_FTTC_PROY_ Kiran_Feb34_Sanity_3 Provide R0160065 Cancelled 05 03 2009 1 250193626 GE4_MPF_Shru_100 Provide RO1L6006S Monitored 02 03 2009 1 250190478 Apollo_FTTC_PROY_ Kiran_Feb34_Sanity_2 Provide R0160065 Complete os 03 2009 1 250166058 FTTC_CHESsS Provide RO160065 Monitored 27 02 2009 1 250187766 GeaProvide_24Feb_Pridz Provide R0160065 Monitored 27 02 2009 1 2501655641 Apollo_FTTC_PROV_Kiran_Feb34_Sanity_1 Provide RO160065 Complete 05 03 2009 1 250181209 APOLLO_FTTC_SMPF_Feb24_04 Provide R0160065 Monitored 03 03 2009 1 250174626 Durga_GEAl_sanity Provide R0160065 Monitored 06 03 z009 1 250170628 GES_MPF_21FC Provide RO160065 Monitored 27 02 2009 O 1 250167646 NO_DATA Cease RO0160065 Monitored 03 03 2009 O A ll el gt amp Previous 2 2 3 4 5 6 7 8 9 10 Next gt Figure 106 Track order status 93 5 6 Access to Assurance dashboard fault tracker application Assurance dashboard is a portal application identical to the order dashboard The Assurance version is the fault tracker version of the CP order dashboard This application will help the CP Operations users and Openreach SMC users to search and locate the related fault queries of CP s company or selected CP company for SMC user Application access should be granted to users the same way you grant deny access to other portal dialogue services using manage customer permissions Step 1 To access the Assuran
71. duct Establishment Next Figure 95 Add users to a group Search group Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Step 4 Depending on the search results displayed select the required group and click Add users to a group Figure 95 You will then be directed to the Add users to a group Search users page Figure 96 Add users to a group gt Select group rs Search group List advance search result 3 3 Search SL users 9 4 Add users 7 5 Confirm Please select the radio button next to search result and click on one of the buttons to proceed Group name H Virtusa Showing page 1 of 1 e Previous Add Users to group Figure 96 Add users to a group Required groups Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt
72. e User ID Requested feature Openreach web account request wambeygodady Openreach web account request wiboda yahoo wibodha yaho Openreach web account request Showing page 1 of 1 User type Mon Fortal CP Mon Fortal CP Mon Fortal CP Figure 135 CP Admin home page Requested date 15 May 2007 15 May 2007 15 May 2007 amp Previous 1 Company name Sinolanka SingLanka Sinolanka Next Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group l The default status of open requests will be None The status can be reset to Full or Deny depending on whether access is granted or denied respectively Once the status is changed the customer ID will be removed from the list on your home page 6 4 How do I search for a user Step 1 Go to your home page CP Admin home page and click the Search customer link which in turn will present you with a search screen Figure 136 based on the following criteria e User ID e Company Name e Group Name e Customer Type e Status e Dialogue Service 116 Search customer 1 Search customer C CP Admin C CP Operations C CP Business Manager Press
73. e been added to the group displaying the selected users to be included to the Group Name Figure 99 Add users to a group 1 cae gt 2 oe gt 3 eki gt 4 Add users gt Q Confirm Related links Manage customer Please click confirm to save gt Add customer account gt Non portal user registration Group name Virtusa gt Manage customer status isadi virtusa com Users for the group lsadi virtusa com gt Edit customer account gt Manage customer permissions Previous Confirm gt Search customer gt Convert to CF admin gt Manage losing company permissions Figure 99 Add Users to Group Confirmation Step 7 You can select the Confirm option to confirm the selected users to be added to the group You can also go back by clicking the Previous option to edit the users to be selected Figure 99 Step 8 Once you have confirmed the list of users to the group the users are successfully added to the required group and the confirmation message is displayed Figure 100 82 Add users to a group Information saved You have successfully added the required Users to the Group Figure 100 Add users to a group Success Related links Manage customer gt Add customer account gt Non portal user registration Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Ste
74. e group status wizard 66 CP admin home Requested Requested Company Related links User ID feature date name There are no open Manage customer requests available gt Add customer account gt Non portal user registration Manage customer status Showing page O amp Previous Edit customer account Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracke gt Nominate contact persons View reports gt Generate audit reports T Back to top Figure 77 CP Admin home page Change group status EO ET ai z Search group 2 Select group 3 Change group status 4 Confirm Related links Manage customer gt Add customer account gt Non portal user registration Indicates a mandatory field Sls B gt Manage customer status cca mn gt Manage customer permissio gt Search customer Figure 78 Change group status Search group Step 2 Enter the group name and click Next to be taken to step 2 of the Change group status wizard Figure 78 67 Change group status q Searchgroup 2 Select group GB Change group status 4 Confirm Related links List group name search results Manage customer Group name gt Add customer account Virtusa gt Non
75. eation page portal openreach information AE Openreach web site registration Dear Change Seven Thank you for your interest in Openreach We will contact you shortly to discuss your application Thank you Openreach For a weekly summary of briefings and to register for our ezine please click here If you have any queries please contact your company administrator these details can be found on your My Openreach dashboard under service contact Alternatively ass If you have any queries please contact us by replying to this email British Telecommunications plc Registered office 81 Newgate Street London EC1A 7A Registered in England no 1800000 This electronic message contains information from British Telecommunications plc which may be privileged or confidential The information is intended to be for the use of the individual s or entity named above If you are not the intended recipient be aware that any disclosure copying distribution or use of the contents of this information is prohibited If you have received this electronic message in error please notify us by telephone or email to the numbers or address above immediately Accessibility Privacy Terms and conditions Disclaimer British Telecommunications plc 2006 All rights reserved Figure 15 Email confirmation sent to the Non Portal user 1 10 How do log in to Openreach Portal Step 1 Open a browser and go to hitp www openreach co
76. eeeeeeeeeeeeaeeseeeeeeeeessaaanseeeeeess 135 Products page without book marking seeeeeeeeeeeeceeeeseeeeeeeeeeeaeeeceeeeeeeeesaaaaseeeeeess 136 Products page with DOOKMALK ccccssssccecceesseceeecaeeeeeeeeeseueeeeeesseaeeeeessaaeeeeeseaaess 137 CP Admin dashboard showing My bOOKMArKS cccccceseseeeceeeeeeeeeeeeeeseeeeeeaees 137 CP Admin home Generate audit reports cee cceeeeeeeeeeeeeeeneeeeeeeeeeeeaaaaaeeeeeeeneaas 138 Generate audit reports Search USE cccccccsesssseeeeeeeeeseeeeseeeeeeeeeeeaeasseeeeeeeeneaas 139 Generate audit reports Select user cccccececeeseesseeeeeeeeeeeeeseeeeeeeeseeeaseeeeeeseenaas 139 Generate audit reports Define date and type cccccccceeeceeeeeeeeeeeeeeeeeeeeeeeeaaaeeeees 140 Generate audit report COnfirMation ccccccccccsseseeeeeeeeeeeeeeeeeeceeesaeeeeeeeeesaaeeeess 141 Generate audit Fe OMS Grin o sic cataetescs ran a toes A rears Sa a a 141 Generate audit report PDF format cccccccccccccssseeeeeeeeeeeeeeeseeeseeeeeseeseeeeessaaeeeess 142 Generate audit report HTML VieW ccccccseseeeeecceeeeeeeeeceeeseeeeseeeeeeeeseseaeeeeesesaaeeeess 142 Generate audit report Print ViIOW ccceeeeccecececeeeessseeeeeeeeeeeeasseeeeeeeeeseeaseeeeeeeeenaas 143 CP Admin home Manage losing company PErMiISSIONS c cseeeeeeeeeeeeseeeeeeeaees 144 Manage losing company permissions
77. eeeeeeeeeseeeeeeeessaaseeeesseaaaes 126 Manage customer permissions Secure Content ACCESS ccccsseeeeeeeeeeeeeeeeeeens 127 Secure content access granted Acknowledgement Page ccccessssseceeeeeeseeeees 128 CP Admin dashboard My notifications ccccccseeeceeeeeeeeeeeeeeeeeeeeeesaeeeeseeesnaaeeeees 129 Figure 151 Figure 152 Figure 153 Figure 154 Figure 155 Figure 156 Figure 157 Figure 158 Figure 159 Figure 160 Figure 161 Figure 162 Figure 163 Figure 164 Figure 165 Figure 166 Figure 167 Figure 168 Figure 169 Figure 170 Figure 171 Figure 172 Figure 173 Figure 174 Figure 175 Figure 176 Figure 177 Figure 178 Figure 179 Figure 180 Notification settings Select NOTIFICATIONS cee cccccecneeeeeeeeeeeeeeeeeeeaeeeeeeessaaneeeeesaaaees 130 Notification settings Confirm seks iecnaed svackhancercaiatesateensececanlsiumatbanicscaustanmeekn itanaetsteuaes 131 Subscribe to notifications acknowledgement cccccseeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeees 131 CP Admin dashboard Collaboration ccccccceccssseeceeeeaeeeeeeeeeeeeeeeeeeaeaeeeeeeesaaeeeees 132 AVAIlE DIS DFO CCIS eaa ul eamstued tell vam teeta Nar ibeatatoyais 133 Manage GO GUNNS IANS carnesi a a 134 Manage documents complete cccccccssssssseeeeeeeceneesseeeeeeeesseueasseeeeeeeesesaasseeeeeess 135 My projects view all project COCUMENIMS cccccecceee
78. eesseeeeeeeesseeseeesessaeeeeeeeas 69 Change group status Confirm page cccceccccecseeseeeeeeaeeeeeeeeseeeeeeeesseeeeeeseesaeeeeeeeaas 70 Acknowledgement Group deleted Page ccssssccceccssseeeeeeceeeseeeessaeeeeeeesseeeeeeeessaaess 71 CP ACMI NOME PAJE srmn ca iiassace ncieeasacedeagdeen aa 72 Edit a group Search group name cccccsccccsessececessececeaueeececuseeeeeaseeessaseeesseuserensass 72 Edit a group Select GFOUD saraaa a h a a a an e 73 NAC OUD SIED a a A tats 73 Egita Group EG eisein a o a eles a 74 Edita Group COMMIT DAG Eese a a nadeuitemetiuiadidnmatabuamens 75 Acknowledgement Group Updated page csececcceceeeeeeeeeeeeeeeeeeeeueeeeeeseaeeeeeeeeeas 75 SP Aomin NOMIC pagasis a tts oa sls Ulaw itd eats te 76 Seal CIMOLOUD DACC anres naa o a RA A o E a cosa acanne cues AN 77 Sealen gl p Edit a Gl OUD icccke Gece eteccteteamce neater inten erie Adcock E 77 Search users belonging tO A QrOUP aiies a a ia E a a 78 CP ACIP OMe PAJE ni R O 79 Add users to amp QroUp Search grou Disisi a 80 Add users to a group Required groups ccccsseeecceeceeeeeeeeecaeeeeeeeeeaeeseeeeesaaeeeeeessaaess 80 Add users to a group Search USEMS 20 ccccccseceeeeeeccceseeceecsceseeecssccsseeeenscceseeeesscoees 81 Add users to a group Select users cccccccsseeceescceseneenscceseeeensccssneeeescosseeeessceees 82 Add Users to Group Confirmation
79. end an email to the Use the email address saved in your profile password helpdesk link below detailing the situation Z XN Send password helpdesk So We would like to take this opportunity to thank you in advance for registering and using the www openreach co uk T Back to top Figure 21 Password reminder Step 2 Enter the user name in the text box provided and click Send Figure 21 You will be taken to step 2 of the Password reminder wizard Password question Related links Indicates a mandatory field 5 Difficulties and support Attempt 1 of 5 If you experience any difficulties using the site you may send an email to the password helpdesk link below detailing the situation gt password helpdesk We would like to take this opportunity to thank you in advance for registering and using the www openreach co uk T Back to top Figure 22 Password question Step 3 Enter the answer to the question posed by the system Figure 22 in the text box provided and click Send If the answer is correct step 3 of the Password reminder wizard will be initiated If your answer is incorrect the system will prompt again for the correct answer Password Acknowledgement Related links Difficulties and support If you experience any difficulties using 7am the site you may send an email to the Finish password helpdesk link below detailing gt password helpdesk We would like to take this opportunity to
80. ent C Obtain Installation Details C OR Siebel Ordering and Trouble Reports C Secure area owner application C Service Provider Gateway C Simultaneous Order Checker C Statement of requirement C Tie Pair Reconciliation Report C WLR EMP Product Establishment Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Find users T Back to top Figure 56 Search customer Step 2 Select the required user from the Search Results by selecting the User ID Figure 57 Then click Manage Customer Status to proceed 50 Search customer 1 Search customer 2 Select customer Related links List advance search result Manage customer Please select the radio button next to search result and click on one of the buttons to proceed gt Add customer account gt Non portal user registration User ID Company Group Status jji dilushaw yahoo com My Company not available Active gt Manage customer status gt Edit customer account SLAs PTE
81. er account ey 7 Non portal user registration gt Prospect user registration gt Press analyst user registration Figure 175 Acknowledgement page 7 9 How do I contact Openreach The Contact us form enables you to contact Openreach to submit a general inquiry give feedback or make a complaint It is not intended to be used for user registration Step 1 Login to the Openreach Portal and click the Contact us link to navigate to the Contact us page 146 openreach TABT Group business BTe me PBN je LKS afc pnrirer ft OASE Products Home Latest gt Super fast Fibre Access gt Moving to WLR3 gt Service Harmonisation gt Expect Openreach gt Openreach and 2012 Industry forum gt Product roadmap Super fast Fibre Access gt Round up news summary gt Exchange e zine gt Weekly service update P WLR2 withdrawal gt Our work with I CAN Privacy Terms a where Network Our Customers Broadband of Eil already spenc f bre customers up to two t HA at e toe services Dy Visit microsite amp when nd conditions Disclaimer ij available to our Which in super fast 2015 ced a furti el top of the 1 5bn we re a O New user Login A Sitemap Contact us Search Updates Help amp Support About us We as guardians of the local access network are leading the transfor
82. er registration Manage customer status Edit customer account Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Step 2 From the group search results page you will be allowed to select a group by clicking the corresponding radio button and selecting Change group status and Edit group to proceed with the required operation Figure 92 Search group Select group Search group List advance search result 2 Edit group gt Change group status a Confirm Please select the radio button next to search result and click on one of the buttons to proceed Group name O Virtusa Showing page 1 of 1 amp Previous 1 Change group status J Edit group Figure 92 Search group Edit a group 77 Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups 4 4 1 How dolfind a list of users assigned to a group To search for a list of users assigne
83. follow on to step 4 of the Manage customer permission wizard Figure 132 112 Manage customer permission 4 Search gt Select a Manage gt a Confirm customer customer S customer w permissions List User Id search results User ID Company name bbb bbb com MOO ddd ddd com MOON CCCM ccc com MMMM Showing page 1 of 1 amp Previous 1 Next gt Figure 132 Manage customer permission select user Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions Q gt Manage losing company permissions gt Search customer gt Convert to CP admin Step 4 Select the permissions by clicking the relevant Type of access radio buttons against the corresponding applications and click Save Open requests will be shown in Red and will have a Deny option 113 Figure Manage customer permission Search Select Manage gt Confirm D customer customer EAEEren 4 Related links permissions Manage customer User activation gt Add customer account Active will enable user to login to the Openreach site Inactive will mark the user for deletion gt Non portal user registration Help inf ti elp information gt Manage customer status gt Edit customer account User ID User status gt Manage customer permissions niwanigabadu virtusa com Active Inactive Pending gt Searc
84. given search criteria to search for tail orders and or fault entries 92 My bookmarks Currently there are no bookmarks Briefings What is Openreach Openresch the new part of BT created to deliver installation and maintenance services on behalf of Britain s telephone and internet service providers is now open for business O0 K Issued 11 01 2006 Your questions answered about Openreach Openresch is a new part of BT which from January will help provide and maintain the fibres wiring and connections that link millions of homes and businesses in Britain to their communications providers networks 47 K Issued 11 01 2006 BF BT unveils new multi billion pound busin BT today unveiled Openresch a new multi billion pound business that will be responsible for the nationwide local BT network 43 K Issued 22 09 2005 More briefings T Back to top Order tracker gt Launch application In this section 4 self service tool to allow CPs to proactively view information about their Orders without the need to call the OQpenreach SMC The information is restricted to Tail Orders and Delayed Orders for LLU products and WLR products made via EMP Where available a top level Delay Reason is included along with selected Notes from the delayed activity on CSS eBilling a Address matching Appointing services This is the first tteration of this tool and itis offered now to selected CPs who h
85. groups gt Add a group Company Organisation name My Company Company registration number gt Change group status gt Edit a group Web site URL gt Add users to a group Business type gt Search group Number of locations in the UK Manage flows gt Manage flows Company DUNS ID 007007007 Manage PE tracker gt Nominate contact persons User ID User status niwanigabadu virtusa com Active Cj Inactive Pending Escalate to Openreach CP Operations CF admin View reports gt Generate audit reports CP Operations CP Business Manager Select user grove H Reset Security question and answer C T Back to top Figure 36 CP New user registration process Manage customer status Step 4 After selecting the customer type user type and user group you can click Next to be directed to the Manage customer permission page Figure 37 35 eBilling Manage groups elo Repair gt Add a group gt Change group status Fault Tracker ange group status gt Edit a group Line characteristics gt Add users to a group gt Search group Line test and diagnostics Manage applications MAC Checker aya te gt Application settings Manage line plant availability M il Wahage TOWS gt Manage flows Manage friendly URL Tea reports Manage linked order gt Grat gt Generate audit reports Network availability Grant Number portability checker 2 Grant Number portability W
86. gt Become a customer gt Network Information gt News gt Pricing Products Backhaul Network Services gt Local Loop Unbundling gt Wholesale Line Rental Common Portfolio Products Enables Communications an Enables Communications Providers to offer the full i W Providers to offer own range of woice and Td branded telephony services broadband services without Pr Ay L over the BT network having to route through BT s ENG main network Contract Management Mechanism EOI BES Page 1 EOI WES Page 1 Local Loop Unbundling Network Backhaul Services l l New Products gt Backhaul Extension Services gt Wholesale Extension Services a 2 Ss l Number Portability Backhaul Extension Services are high speed Wholesale Extension Services are high speed point to point data circuits Each one provides a point to point data circuits Each one provides a secure link from a customer s premises to a secure link between a Communication s Communications Provider s Digital Subscriber Provider s recognised Point of Presence and their gt Service support Line Multiplexer and the Communications customer s location Provider s site bbb bt td da soil Wholesale Line Rental Figure 160 Products page with bookmark Step 5 All your bookmarks will be available to you on your dashboard in the My bookmarks tile Figure 161 My dashboard Welcome to your new dashboard This is a handy place where you can
87. gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top Step 4 Edit the required details Mandatory fields are marked with and cannot be left empty On clicking Reset the form will be cleared Once the form has been filled click Submit to continue to the Edit customer account details confirm page Figure 64 56 5 Select 7 customer Customer name amp login details Customer first name Customer last name Email address We would like to email this address with details of products and services that may be of interest to you is this OK Contact details Telephone number Customer business Company Organisation name Company DUNS ID Edit gt customer account 4 Confirm irushani wanigabadu nisadi virtusa com The email address will be the user name for your www Openreach co uk account No 01111111111111 My Company 007007007 Confirm Figure 64 Edit customer account details Confirm page Edit customer account Information saved to the Acknowledgement user details updated page Figure 65 The
88. h customer s s a gt Convert to CP admin User rights for the following applications gt Manage losing company permissions Application listed in Red have open request for this user Application Type of access Manage groups MAC Checker None Grant gt Add a group Network availability None Grant gt Change group status OR Siebel Ordering and Trouble Reports iene O Gok gt Edit a group A ae gt Add users to a grou Line characteristics None Grant group gt Search group Obtain Installation Details None Full Number reservation and management None Grant Manage flows aP gt M fl Secure area owner application Grant eer Address matching Grant Manage PE tracker Tie Pair Reconciliation Report Grant gt Nominate contact persons WLR EMP Product Establishment Grant View reports Number portability checker Grant gt Generate audit reports Statement of requirement Grant Appointing services Full Manage line plant availability Grant eBilling Grant Line test and diagnostics Grant Manage Linked Order Grant Simultaneous Order Checker Grant Number portability WLR Grant User rights for the following Secure Content Secure Content listed in Red have open request for this user Secure Content Directory Type Of Access orpa networkinfo secure None Grant orpa news secure None Grant orpa products Ilu secure None Grant orpg products wir isdn30 secure Grant User rights for the following flows No flows available for this user
89. has been designed to guide you through all the functionality available for you on the portal with tips on troubleshooting for any other functionality that may be useful during operations 1 3 Audience The intended audience for this training document is e The CP administrators 1 4 Ownership The ownership of this document lies with the Openreach CIO It should be updated in line with each release of the Portal using the appropriate Release Note as input 1 5 Distribution Not to be distributed beyond Openreach Communication Providers and internal Openreach teams 1 6 What s new in this version Version History e Release 1 0 is the first version of the CP administrator user guide and covers the Openreach portal functionality up to release 510 e Issue 10 11 contains all the updates regarding the release 1011 functionality Released on the 24 January 2009 e Issue 10 20 contains all the updates regarding the release 1020 functionality Released on the 26 March 2009 e Issue 10 23 contains all the updates regarding the release 1023 functionality Released on the 18 April 2009 e Issue 11 00 contains all the updates regarding the release 1100 functionality Released on the 18 July 2009 e Issue 11 10 contains all the updates regarding the release 1110 functionality Released on the 26 September 2009 e Issue 12 00 contains all the updates regarding release 1200 functionality Released on the 21 November 2009
90. hat service You may write to us at our registered office British Telecommunications ple 81 Newgate Street London EC14 74 Registered in England no 1800000 gt Aboutus owr aee yi openreacn Contact Openreach IMPORTANT if you have a problem with your telephone line an engineer appointment or your broadband connection you will need to contact your Communication provider whoever bills you for that service You may write to us at our registered office British Telecommunications plc 81 Newgate Street London EC14 7A Registered in England no 1800000 gt Aboutus Figure 180 Acknowledgement Contact received page Step 5 Click Finish to be navigated to back to your Dashboard 151 Co Cross Reference Keyword Page Number s Application timeout Applications 1 2 23 25 28 60 83 84 88 89 Appointing Services 1 83 Bookmarks 26 112 114 CBM 26 29 108 112 Collaboration Area 1 105 108 CP Ops 29 84 CP portal users CPBM 29 108 Customer Establishment administrator 14 8 13 26 29 83 84 85 95 99 100 104 105 108 112 Dashboard 114 1 2 25 26 60 83 84 104 3 7 12 13 14 1 83 84 Customer Establishment Team CET Dialogue Services eBilling Openreach Reporting Manage access Q S Manage Customer Permissions 28 37 40 47 48 67 84 88 94 102 103 104 Manage Customer Status 28 32 33 35 36 37 39 41 42 43 44 45 46 94 2 16 28
91. he acknowledgement at the end of this process Thereafter once you click Finish the system will automatically direct you to a temporary Dashboard Figure 6 This dashboard will have marketing collaterals for you to view and download until the CP is established and the user is changed into a permanent operational user type Register for Openreach access A new account john sa com has been created Account details have been sent to our customer establishment team and you will be notified shortly by email You will have access to our marketing dashboard upon login For further information please contact our customer establishment team on 0207 198 000 Email customer establishment openreach co uk Figure 5 Account creation page My dashboard Lorem ipsum dolor sit amet consectetuer adipiscing elit Suspendisse congue quam quis congue rutrum sapien tellus laoreet felis vitae tempor libero ipsum nec ligula Nam eget ante Aenean arcu nulla My bookmarks Frequently Asked Questions Briefings gt 1 Openreach General What is Openreach Openreach the new part of BT created to deliver installation and maintenance gt 3 Openreach Roles and Assets services on behalf of Britain s telephone and internet service providers is now open for business 0K gt 5 Openreach Remuneration Issued 11 01 2006 Currently there are no bookmarks gt 2 Openreach What we do gt 4 Openreach New Identity
92. he request Step 5 Once service desk approves the request email sent to customer and the application will be listed in the CP s dashboard Step 6 User should then click on the X hour repair tool and click on launch application 5 4 What is Openreach Reporting and how do my users get access to it Openreach Reporting formerly Openreach Analytics is a service offered to CPs that will enable them to view and monitor Openreach performance in delivering orders and restoring faults for Private Circuits and Broadband lines within a secure environment The process to gain access to Openreach Reporting is as follows Step 1 Customer requests for access through the Openreach Portal online 86 1 1 Customer clicks the Other tools link from My dashboard 1 2 Customer clicks the Openreach Reporting application in the Other tools page CP is directed to the Request for access page Figure 105 gt Openreach reporting gt RAD view Openreach reporting is BT Openreach s Strategic The Openreach Real Time Active Dashboard MIS reporting system It is a flexible all RAD view is provided for Informational encompassing package that will enable you to Purposes Only and is not related in any way to view and monitor Openreach performance in official Service Status provided by the Openreach delivering your orders and restoring your faults business This capability is in trial therefore the within a secure environme
93. ie a abi neti rhea vane ia iho Poder uk A 5 Figure 2 Become a customer registration form ccscccccseseecceeeeeecceuseecceeseeecsaeseecseuseeesseseeessaeees 6 Figure 3 Become a customer registration form error page ccccceeeeecceeeeeeeeeeeeeeeeeeeesseeeeesaaees 7 Figure 4 Customer registration form Confirm page ccccccccccssseceeseeeeeccseeeeecseeeeeseeeeessneeessaeeees 8 Figure 5 ACCOUNT Creation pagase E tania 8 Figure 6 Extract of the Prospect user CASNDOAIC ccccccccsesseceecceeeeeeeeccaeseeeeeseaaaeeeeessaaseeeesssaaess 9 Roure 7 Openreach home pageses mennie ipa a a a a a aaa 9 FIQUIE SP GP serredistration vcsitaicctcats tonsestvsiundnedtuesstha a a a aa A A 10 Figure 9 Openreach registration fOM cccccccsssseceeecseseeeeeceeeseceeceeeeeeeeesseeaseeeesseaeeeeesssaeeeeeeeeas 11 Figure 10 CP New user registration form DUNS ID validation cccecccecsseseeeeeeeeeeeeeeeeeesaees 11 Figure 11 CP New registration form DUNS ID validation confirmation ccccecceseeeeeeeeees 12 Figure 12 DUNS ID validation page nocca a aa a e a a ana a EEE EAE sunken 12 Figure 13 Openreach access registration confirmation PAGE csecccecseeeeeeeeeseeeeaeeeeeeneeeeeesaees 13 Figure 14 AccounkereatonDagecerresn e a a a a 13 Figure 15 Email confirmation sent to the Non Portal user ccccsesccecsseeeeeeeeeeeeeaeeeeeeeeeeeeesaees 14 Figure 16 Openreach NOME Page
94. igure 121 Events report Link in Related links tile Generate events report Indicates a mandatory field Title Location fo Start Date Objective f Of End Date Audience f O Start Time Contact details for further f O information End Time Internal event hide from CPs Generate report Figure 122 Events report Search page Events report Title Start Date End Date Start Time End Time Location Objective Audience How the activity will be deliverec campaigni 08 02 2010 02 04 2008 22 47 18 23 47 18 GLASGOW WERTERN LINFERN Objectivel Meeting campaign2 15 02 2010 02 04 2008 13 15 56 14 15 56 GLASGOW WERTERN LINFERN Objectivel Meeting campaign3 15 02 2010 02 04 2008 12 39 58 13 39 58 LUTON TEST Objectivel Meeting campaign4 15 02 2010 02 04 2008 12 25 04 13 25 04 LUTON TEST Objectivel Meeting campaignS 15 02 2010 02 04 2008 12 25 04 13 25 04 LEEDS RADIOPAGING Objectivel Meeting BUREAU 1 campaign6 08 02 2010 02 04 2008 12 25 04 13 25 04 FILTON OLD GLOUCESTER Objective Meeting ROAD OS REXH campaign 08 02 2010 02 04 2008 12 01 48 13 25 04 GLASGOW WERTERN LINFERN Objectivel Meeting campaign8 08 02 2010 02 04 2008 15 18 00 13 25 04 LEEDS RADIOPAGING Objectivel Meeting BUREAU 1 a a navnefvanin nena fen 11 27 20 17 77 70 LIITON TEST Ohierctived Meetinn Previous 1 2 3 45 6 7 8 9 10 Next gt Download report Figure 123 Events report HTML view 106 Events report Title campaig
95. ii Previous 1 ea gt Manage customer permissions gt Search customer Manage Customer Status Edit Customer Account Manage Customer Permission gt Convert to CP admin gt Manage losing company permissions Figure 57 Search customer Select customer Step 3 Select the Reset Security question and answer check box at the bottom of the Manage customer status page Figure 58 51 Manage customer status Search customer 35 Select customer User activation Manage customer status confirm 4 Customer status i Active will enable user to login to the Openreach site Inactive will mark the user for deletion Help information First name Surname Email address Telephone number Company Organisation name Company registration number Web site URL Business type Number of locations in the UK Company DUNS ID User ID nisadi virtusa com Current customer type Customer type Select user group Reset Security question and answer irushani wanigabadu nisadi virtusa com 01111111111111 My Company 007007007 User status Active Inactive Escalate to Openreach Pending CP Operations CP admin CP Operations CP Business Manager O Y O Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions
96. info secure NONE forpg news secure NONE forpg products llu secure NONE forpa products wlr isdn30 secure NONE Group rights for the following flows Flow Type of access FEZ 4 contiem T Back to top Figure 75 Add a group Confirm access rights Editing the access rights before confirmation If any incorrect data persists click Edit to revert to the Add a group step 2 of 3 page and continue from step 4 If however information displayed is accurate click Confirm The Acknowledgement group added page will be loaded Figure 76 65 Add a group Information saved Group Virtusa has been created Manage customer gt Add customer account gt Non portal user registration gt Add users to a group Finish gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer Figure 76 Acknowledgement Group added page Step 6 Click Finish to complete the Group creation process Figure 76 and to be taken back to your home page CP Admin home page How do change a Group The change group status functionality can be used to deactivate i e delete a group from the portal database However this functionality will not delete individual users within the group or affect their individual permissions Deactivate delete a group Step 1 Go to your home page CP Admin home page and click the Change group status link to begin the Chang
97. inistrator 90 Step 3 Geneva administrator grants access to the user to the eBilling application offline Step 4 Geneva administrator informs the Openreach Portal administrator that access has been granted to the specified user Step 5 Openreach Portal administrator updates the user record on the Openreach portal Step 6 An email is sent to the customer by the Openreach portal confirming access or denial of access to eBilling What is a CP dashboard Order tracker application The CP dashboard is a portal built application that provides the ability for CP Ops users to look at the orders KCls This will help to search and locate these orders and fault entries Application access should be granted to your users the same way you grant deny access to other portal dialogue services using manage customer permissions This will allow your CP Ops user to log in and access the CP dashboard order tracker Step 1 To access CP dashboard order tracker click the CP dashboard link on the My tools tile with other applications 91 My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks amp ddress matching Appointing services eBilling eco Order eco Repair Ethernet Price Tool Line characteristics Line test and diagnostics M4 amp c Checker Manage line plant availability Manage Linked Order Network availability Numbe
98. ion Step 1 Normal user launches the Openreach portal and logs in to dashboard Step 2 Normal user clicks on Shared calendar link from the My tools pane on dashboard Step 3 Normal user clicks on Launch application link Step 4 Normal user clicks on a date to add an event Step 5 Normal user specifies the event information on the relevant fields on the event pop up and clicks on Save button Step 6 Event will be saved in the appropriate date cage on the calendar view in the respective color coding assigned to new to be approved events 5 7 2 1 Openreach portal dashboard 97 My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks Calendar Address matching Appointing services Calling and network features eCo Order Enhanced line characteristics Ethernet price tool Fast Test 2 45 45 45 4 3 4 45 45 45 Fault Tracker Figure 111 Dashboard Customer IT Zone Welcome to the Customer IT Zone This area provides information on Known Errors Problem Record Updates amp EMP Response Codes New system related issues can also be raised by email to the Openreach service desk Please click on the relevant link below to be automatically directed gt Enter the Customer IT Zone MBORC 98 My bookmarks Currently there are no bookmarks Openreach Communications How to subscribe If yo
99. ion report Nons Grant x WLR EMP Product establishment None Grant x Work Allocator None Grant x User rights for the following flows No flows available for this user Access granted Flow Type of access mate through group Figure 37 CP new user registration process Manage customer permission Step 5 You can now select Grant or None type of access to the user created and click Save This will direct you to the Account confirmation page Figure 38 Register for Openreach access Jf Anew account dp virtusa com has been created Your socau gdeteic have been cect by emai to dpGvirtuse cem and to your Admis for rurther information you may cortect your Acrrerestratcr Admeretryetor AENA pavthra Tel Murmber OL234567296352 Emei pxrentacenpel2I2 Svirtues com is Figure 38 Account confirmation page Step 5 Clicking Finish will take you to your home page CP Admin home page The system will send an email Figure 39 to the user informing of the account creation and an email to admin 37 portal openreach information M Openreach web site registration Dear Change Seven Thank you for your interest in Openreach We will contact you shortly to discuss your application Thank you Openreach For a weekly summary of briefings and to register for our ezine please click here If you have any queries please contact your company administrator these details can be found on your My Openreach dashboard
100. l be sent to the newly set up CP Admin by the system Clicking Convert other CP user will take you to the Convert to CP Admin user search page Figure 67 to perform a new search Clicking Cancel from the search user or select user pages of the Convert to CP Admin flow will end the process by taking the user back to the CP Admin home page your home page Convert to CP admin nisadi virtusa com has been successfully converted to a CP admin Account details have been sent by email to nisadi virtusa com Figure 71 Convert to CP Admin Successful confirmation gt Related links Manage customer gt Add customer account gt Non portal user registration gt Prospect user registration gt Press analyst user registration gt Bulk user upload 60 4 Group Management 4 1 Overview User groups The Group management option is provided to create customer groups which can be granted similar access rights and revoked access rights in bulk For instance there may be a group of ten users who would only deal with SMPF ordering while there is another group of five users to perform Line Characteristics check It will be useful to put the first ten users in a group called SMPF Ordering group and the next five in a group called Line Check group SMPF Ordering group can be granted access to OneSiebel in bulk whereas Line Check group can be granted access to Line Checker in bulk which wil
101. l supplement permissions for all users within these groups 4 2 How do I create a User Group Step 1 Go to your home page CP Admin home page and click the Add a group link You will be taken to the first step of the Add a group wizard Figure 72 61 CP admin home Requested Requested Company eer 1D feature date name There are no open requests available Showing page O e Previous Figure 72 CP Admin home page Add a group 1 Add group details 4 2 Add group rights gt confirm details Indicates a mandatory field eroupmme OOO Figure 73 Add a group Find group name 62 Related links Manage customer gt Add customer account gt Non portal user registration Manage customer status Edit customer account Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to top Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Step 2 Enter the g
102. le link takes you to the Manage profile page Figure 138 119 Manage Profile Your name amp login details First name Last name Email address Please contact me with details of products and services that may be of interest to me Password reminder question test user khcpo virtusa com No Answer a Contact details Telephone number 01231231231 Your business Company Organisation name Company DUNS ID companykh 555444333 Which of these products do you plan to buy from Openreach Default product type Default view Default release Figure 138 Manage profile Products summary Business view C R1200 Step 2 Click Edit to change your profile Error Reference source not found 120 Manage Profile Please fill in all mandatory fields Indicates a mandatory field Your name amp login details Ferst nome test Surname user Email address e g nameGcompany co uk Your email address will be the Username for your Openreach web account Please contact me with detads of products and services that may be of interest to me Yes O No Change Your Password Password reminder Choose a question only you will know the answer to For example your mother s maiden name a special place or a favourte food Securty question q e g name of first school Security answer 3 Contact details Telephone number 01231231231 Your business So tha
103. matching Appointing services eBilling eCo Order Ethernet Price Tool Line characteristics Line test and diagnostics MAC Checker Manage line plant availability Manage Linked Order Network availability Number portability checker Number portability WLR Number reservation and management Obtain Installation Details stn aie Ordering and Trouble Service Provider Gateway Simultaneous Order Checker Tie Pair Reconciliation Report Frequently Asked Questions 1 Openreach General 2 Openreach What we do 4 Openreach New Identity a 2 gt 3 Openreach Roles and Assets 5 Openreach Remuneration More Frequently Asked Questions 148 My bookmarks Currently there are no bookmarks Briefings What is Openreach Openreach the new part of BT created to deliver installation and maintenance services on behalf of Britain s telephone and internet service providers is now open for business 0 K Issued 11 01 2006 Your questions answered about Openreach Openreach is a new part of BT which from January will help provide and maintain the fibres wiring and connections that link millions of homes and businesses in Britain to their communications providers networks 47 K Issued 11 01 2006 BT unveils new multi billion pound busin BT today unveiled Openreach a new multi billion pound business that will be responsible for the nationwide local BT network 43K Is
104. mation of the UK communications industry There are no updates currently available access for everyone nvestment na to make Super f turn means that is of homes should be broadband s NGA is the Openreach programme dedicated to shaping tomorrow s communications environment We re working with our customers the regulator industry and other stakeholders to ensure that we build a clear picture of an access network that s fit for the future gt Fibre to the Premises gt Fibre to the Cabinet gt NGA Forum Glossary Figure 176 Openreach Portal Home page 147 vIe search gt Whole site Advance AO OB F252 official felecommunicotion infrastructure partner Login or create a new User account gt Login gt New user gt Forgotten password gt Reactivate my account Search earch Within Who le ite ai Search titles only E gt Advanced search Our online publications If you would like to register to Exchange Round up or any of our other regular communications please click on subscribe and complete the form b Subscribe gt More information My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks gt gt z S 4 gt 4 Fault tracker Address
105. meout error page 23 2 Dashboard 2 1 What is CP Admin dashboard After you successfully log into the portal your CP Admin dashboard will be displayed Error Reference source not found Click the CP Admin link in the My tools tile on the left hand navigation of the dashboard to be taken to the CP Admin your home page My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks Ce Manage friendly URL Calendar Address matching Appointing services Calling and network features eCo Order Enhanced line characteristics Ethernet price tool Fast Test 2 Fault Tracker Line characteristics Line test and diagnostics Mac Checker ay 4 55 45 E z z 5 E 5 z Manage FAQ My projects No projects to view My flows Currently there are no flows gt Manage flows gt Other flows My service plan Sorry no Customer Service Plan found News and briefings updates No News Items to view Other notification updates No Other Notification Items to view Figure 30 My dashboard Customer IT Zone Welcome to the Customer IT Zone This area provides information on Known Errors Problem Record Updates amp EMP Response Codes New system related issues can also be raised by email to the Gpenreach service desk Please click on the relevant link below to be automatically directed gt Enter
106. mer status confirm List User Id search results Manage customer gt Add customer account Hasr IR Seay nane gt Non portal user registration niwanigabadu virtusa com My Company Manage customer status ops19 bt com My Company gt Edit customer account gt Manage customer permissions Showing page i of 1 Previous 1 gt Search customer Convert to CP admin C gt Manage losing company permissions Figure 42 Manage customer status Select customer Step 4 Select the Active status on User status and click Next The Manage customer status confirm page will then be displayed Figure 43 39 Manage customer status Search 3 Select gt 90 Manage customer Wa Customer status User activation Manage customer gt Add customer account gt Non portal user registration Active will enable user to login to the Openreach site Inactive will mark the user for deletion Help information Manage customer status First name nisadi gt Edit customer account gt Manage customer permissions Surname wanigabadu ee ee een Email address niwanigabadu virtusa com gt Convert to CP admin gt Manage losing company permissions Telephone number 01111111111111 Manage groups gt Add a group Company Organisation name My Company Company registration number gt Change group status gt Edit a group Web site URL gt Add users to a group Business type gt Search group Number
107. min If the user is registering through the Web the user has to enter the user s Openreach DUNS ID to complete the registration The request is sent to the Site Admin proceed adding the process who will with user to the system Note The CBMs user type cannot be changed Reseller users can register through the Web Registration form or be registered on the portal by their respective CP Admin If the user is registering through the Web has to enter the user s DUNS ID to complete the the user registration process If the DUNS ID is recognised by the system the request is sent to the respective CP Admin lf the DUNS ID is not recognised the request is sent to the Site Admin should get in who touch with the user using an offline process before proceeding with adding the user to the system CP Business Reseller CP Admin CP Operations Manager CPBM Manages The CP None None None Admins manage the CP Ops Users who have the same DUNS ID Initial state at Prospect Non portal CP Non portal CP Non portal CP registration Managed by request use the CE Admin Auto Yes and No No No provisioned at directed the registration user to the Prospect dashboard 3 2 How do I create a new user in the portal The steps to create a new user in the portal and to assign the user with a user type access rights and the user groups are as follows Step 1
108. n or save this file g d customer account TO Name profileEditReport PDF lon portal user registration Type Adobe Acrobat Document 1 59KB From ga zone wirtusa com User Request Report nage customer status t customer account nage customer permissions arch customer nvert to CP admin harm your computer IF you do not trust the source do not open or nage losing company permissions C While files from the Internet can be useful some files can potentially save this file What s the isk Manage groups gt Add a group gt Change group status Figure 168 Generate audit report PDF format Generate audit reports Related links Profile Edit Report Manage customer gt Add customer account gt Non portal user registration Profile update report gt Manage customer status User ID dineshi dinesh com gt Edit customer account Company Name Vish Company Dale From 09 05 2007 gt Manage customer permissions Date To 16 05 2007 gt Search customer gt Convert to CP admin Date i Field Old Value New Value Changed by Applic gt Manage losing company permissions 16 05 2007 11 05 36 UserType Non Portal CP CP Operations btharanga vwirtu Pro as Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View Printer Friendly Version View reports gt
109. n rules Developing our network Documentation and Info Duct and cabling HEF 4qreement Installation diagrams Land Locating our network Map by email Q amp A NAA Oe On Site Worker Policy On site help Openreach Builders pack Plan Regional Contacts Wayleave alteringournetwork bt bt Ft t t tb tk t Ft F t k developing our network T Back to top FEEI Step 2 Clicking any of the links will take you to the relevant area If you are not logged in to the portal but click My dashboard you will be directed to the login page to access services Figure 146 125 Login Username Password gt Forgotten password gt New user gt Inactivated account Figure 146 Login page T Back to top 7 3 What are secure content folders and how do allow users to access them Step 1 If a request for a certain Secure Content Area is made from any user within your company as a request access session this request will be available on your home page Figure 147 CP admin home User ID sadfsd test3 bt com test3 bt com test3 bt com Requested feature Openreach web account request forpo aboutus secure Openreach web account request eBilling Showing page 1 of 1 User type Mon Portal CP Mon Fortal CP Mon Portal CP Mon Fortal CP Requested date 11 May 2007 16 May 2007 11 May 2007 1i May 2007 amp Previaus 1 gt Figure
110. nage customer permission 1 Search gt 2 Selet 7 customer customer User activation Active will enable user to login to the Openreach site Inactive will mark the user for deletion Help information User ID niwanigabadu virtusa com User rights for the following applications Manage customer permissions User status Active Application listed in Red have open request for this user Application MAC Checker Network availability OR Siebel Ordering and Trouble Reports Line characteristics Obtain Installation Details Number reservation and management Secure area owner application Address matching Tie Pair Reconciliation Report WLR EMP Product Establishment Number portability checker Statement of requirement Appointing services Manage line plant availability eBilling Line test and diagnostics Manage Linked Order Simultaneous Order Checker Number portability WLR User rights for the following Secure Content None Secure Content listed in Red have open request for this user Secure Content Directory orpg networkinfo secure orpg news secure orpg products Ilu secure orpa products wlr isdn30 secure User rights for the following flows No flows available for this user Flow Inactive Type of access Grant Grant Grant Grant Full Grant Grant Grant Grant Grant Grant Grant Full Grant Grant Grant Grant Grant Grant Type Of Access None None None Grant
111. name will be the email address that was entered by you during registration This will be unique to you and will be validated against the password provided Password The password must have at least 8 characters of which at least one character must be a number Passwords are case sensitive Choose a password that you can easily remember but which is difficult for someone else to guess 17 1 10 1 Can t remember your password A request for a password can be made from the system if the password has been forgotten You can use the secret question and answer to receive a new password via email O D e n rea a x mS o Co E us S D p Ne D o m C BTE LAS Search Whole site vi iQ afica purira Advanced search gt ft My Openreach Home Ej E Products Network Our Customers Updates Help amp Suppot Aboutus We as guardians of the local access network are leading l the transformation of the UK communications industry oficial telecommunicotions infrestructure partner Latest There are no updates currently available gt Super fast Fibre Access Broadband access for everyone i gt Moving to WLR3 of 1bn on top of the 1 5bn we re Login already spending to make Super fas Fit lable t i Login or create a new user account we ACCESS adValiaddie to OL gt Service Harmonisation customers Which in turn means that Login ip to two thirds of homes lt uld be able to enjoy super fas
112. nfirmation sent to the Non Portal user cccccseseeeeeeeeeeeeeeeeeeeseeeeeeaeaeeeeeaees 38 CP Admin home page Manage customer status cccccseecceeeeeeceeceeeeeseeeeeeseeeees 38 Manage customer status Search CUSLOMEN ccccecccceececaeeeeceeeeeceeeesseueeseaeeesaeeesaes 39 Manage customer status Select CUSTOMET ccccseeccecceseeeeeeeeeeseeseeeeaaeeeseaeaeeeesaaes 39 Manage customer status User activation cccccccccccccceeeceecseseceeceeceeseeeeesseeeeseaaes 40 Manage CuSTOM El DerMISSION saken 41 Acknowledgement Customer account activated ccccccceseeecseeeeeeeeeeeeeeeeseeeeaeeeeeeas 41 CP Admin home page Select pending user request cccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 41 Manage customer permissions ccccsscccccessecccseseeccseueeecceuseeecsaueeecseseeessseeessageeesseass 42 Automatic inactivation Email sent to the user five days prior to the 28 day expiry 45 Automatic inactivation Email sent to the user on expiration of the 28 days 46 CP Admin home page Manage customer status cccccseecceceeeeceeeeeceesaeeeeeseeeeees 47 Manage customer status Find USED ccccccseeeeecceeseecceseeeceeeeecceseeessaseeessaneeessaaes 47 Manage customer status Select user NAME ceccccseececeeeeeceeeeeceeeesseeeeseaeeeseeeesaes 47 Manage customer status activate user StatUS cccceese
113. nge group status Information saved Related links Status of group Virtusa has been changed Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account Figure 82 Acknowledgement Group deleted page Step 7 Click Finish to go back to your home page 4 3 How do l edit a User Group Editing a group s access rights will change the access rights of each user within the selected group However access rights of users within that group can be reset by individually changing a user s access rights via the Manage customer permissions functionality Step 1 Go to your home page CP Admin home page and click the Edit a group link to begin the Edit a group wizard 71 CP admin home User ID Requested Requested Company Related links feature date name There are no open Manage customer requests available gt Add customer account gt Non portal user registration gt Manage customer status Showing page 0 e Previous gt Edit customer account gt Manage customer permissions gt Search customer gt Convert ta CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt dd users to 4 group gt Search group Manage flows gt Manage flows Manage FE tracker gt Nominate contact persons View reports gt Generate audit reports T Back to
114. ni campaign2 campaign3 campaign4 campaigns campaign6 campaign campaigns narmnainna Start Date 08 02 2010 15 02 2010 15 02 2010 15 02 2010 15 02 2010 08 02 2010 08 02 2010 08 02 2010 nafna anin End Date 02 04 2008 02 04 2008 02 04 2008 02 04 2008 02 04 2008 02 04 2008 02 04 2008 1 02 04 2008 n na4 7nna File Download Do you want to open or save this file How the activity will be deliverec Name eventsReport xlsx Type Microsoft Office Excel Worksheet 9 33 KB From C Documents and Settings limbulana Desktop My Always ask before opening this type of file 11 27 20 Meeting Meeting Meeting Meeting Meeting Meeting While files from the Internet can be useful some files can potentially harm your computer If you do not trust the source do not open or Meetin save this file What s the risk 7 Meeting 17 77 20 LIITON TEST Ohierctived Meetinn m gt Previous 1 2 3 4 5 6 7 8 9 10 Next gt Download report Figure 124 Events report File Download pop up My Openreach gt Calendar gt Generate Events report Title campaign campaign2 campaign3 campaign4 campaigns campaign6 campaign campaigns ramnainng Start Date 08 02 2010 15 02 2010 15 02 2010 15 02 2010 15 02 2010 08 02 2010 08 02 2010 08 02 2010 na fna anin End Date 02 04 2008 02 04 2008 02 04 2008 02 04 2008 02 04 2008 02 04 200
115. nt Openreach ORBIT is accuracy is under review The views present the the backend data warehouse that provides data status of Openreach Services and associated for KPI Online communications to report on persistent issues being managed by the Openreach operational Through KPI Online Openreach provides a support teams method by which all Customers have the capability to view the MIS data in order to request assessment and possible development of enhancements modification and new products within the scope of the Openreach product gt Enhanced line characteristics Service test Contents need to be added Invoked by the Communications Provider that owns the Service on which the test will be conducted and provided with a valid Service IO the Manane Service Test Dialanna Service Figure 102 Other tools page and link to Openreach reporting fh ibe Wyse hevesim Updiled Help Supponi Abyat Hy Osenresth My daghbosrd p Dpenreach reporting Openreach reporting ht Ci Boca Address muytching Apin peris 4 Cab aed ark featured phbr i elo Dnia Behance bg characterdion Ener cot Grete teal Figure 103 Request for access Step 2 Login to your administrative account and approve the request to access Openreach Reporting if the user requesting it is authorised to do so within your company 87 In some rare cases the automatic access granting to Openreach Reporting application m
116. ntact persons Number reservation and management None Full View reports C Obtain Installation Details None Full gt Generate audit reports OR Siebel Ordering and Trouble Reports None Full Secure area owner application None Full Simultaneous Order Checker None Full Statement of requirement None Full Tie Pair Reconciliation Report None Full WLR EMP Product Establishment None Full Group rights for the secure content Secure Content Directory Type Of Access orpg networkinfo secure None Full orpg news secure None Full orpg products Ilu secure None Full orpg products wlr isdn30 secure None Full Group rights for the flows No flows available for this group Figure 74 Add a group T Back to top 63 Adding user group rights Step 3 The dialogue services to be applicable to the group can be selected through this page by selecting one or more applications Figure 74 The default type of access will be None If access is given Full can be selected against the appropriate dialogue service Step 4 Click the Next option to confirm the input Figure 74 Important Changes made in this group will affect all users within the group Add dialogue services to User Group confirmation Step 5 You can view the access granted to the group and confirm your input via this page Click Confirm to confirm your input The system will save the dialogue services assigned to the group When this group is assigne
117. o be activated by the administrator once it is confirmed that your user is a valid applicant Figure 11 Step 4 2 Selecting No will direct the user to a new screen giving the option to re enter the DUNS ID or to proceed with the entered DUNS ID Figure 12 Register for access CP Users DUNS ID Validation Indicates a mandatory field Re enter DUNS ID or Would you like to Re Enter your DUNS ID or Proceed Re enter DUNS ID Proceed with the with the Registration proceed with the registration reaictration EEE concer Figure 11 CP New registration form DUNS ID validation confirmation Step 5 Selecting Re enter DUNS ID will guide the user to a new screen that enables the user to enter the DUNS ID again This process will continue three times Figure 13 If the user fails to confirm the company name after three attempts the system will forward the registration request to the customer establishment administrator Selecting Proceed with the registration will continue the registration process by executing step 6 The screen below will be displayed for the user to re enter the DUNS ID which is a 9 digit numeric This will be validated against your company DUNS ID information available in the system again to retrieve the matching company name Register for access CP Users DUNS ID Validation DUNS ID 9 digit numeric 8 numeric and the last alpha Indicates a mandatory field validated against your c
118. o create audit reports to keep track of individual users within your company for up to two months Step 1 Go to your home page CP Admin home page and click Generate audit reports under the View reports tile Figure 162 CP admin home Requested User User ID a en ee teature type There are no open requests available Showing page 0 Figure 162 CP Admin home Generate audit reports Requested date amp Previous Company name Next Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group gt Search group Manage flows gt Manage flows Manage PE tracker gt Nominate contact persons View reports gt Generate audit reports Step 2 The system will prompt you to enter the User ID of the user the audit epog eae for The search is a standard search based on wildcard characters 138 Generate audit reports 1 Search user 7 Select user gt Generate gt 4 Confirm a S gt audit reports A User ID Figure 163 Generate audit reports Search user Related links Manage customer gt Add customer account gt Non portal use
119. o updates currently available gt Superfast Fibre Access Broadband access for everyone We ve announced a further investment gt Moving ta WLR3 f Eibn on top of the 1 5bn we re already spending to make Super fast Fit A lable t Login or create a new user account JIT ALCLSESS GValicvicC O OL gt Service Harmonisation customers Which in turn means that Login up to two thirds of homes should be gt New user able to enjoy super fast broadband gt Expect Openreach services by 2015 gt Reactivate my account Visit microsite gt Openreach and 2012 Search gt Industry forum Next Generation Access NGA is the Openreach within Whole site amp programme dedicated to shaping tomorrow s gt Product roadmap communications environment We re working with Search titles only E our customers the regulator industry and other stakeholders to ensure that we build a clear gt Advanced search picture of an access network that s fit for the EER future gt Exchange e zine gt WLR2 withdrawal gt Fibre to the Cabinet If you would like to register to Exchange Round up or any of our other gt Our work with I CAN Generic Ethernet Access regular communications please click on gt NGA Forum subscribe and complete the form b Subscribe gt More information Accessibility Privacy Terms and conditions Disclaimer Glossary Figure 126 Openreach Homepage 108 5 7
120. ocal loop unbundling WES amp BES prices Mi i Ai Mi OOOOOUOOUOOOOOO gt Select all Submit T Back to top Figure 151 Notification settings select notifications Step 5 Upon clicking Submit you will be taken to confirm the notifications you subscribed for Figure 152 130 Notification settings w Service outages w Network outages Notifications on content updates NB Please note that for the content updates you will receive a weekly email that will highlight the changes made to the pages that you have subscribed to w Pricing Test w WES amp BES prices w Pricing w Products w Common Portolio Products w LLU Index w Geographic Number Portability w Common Portfolio Products w Ancillary Products w Dialogue Services w Pricing notifications w Number Portability w Notifications Archives w EOI WES Page 1 w Wholesale line rental prices w EOI BES Page 1 w Local loop unbundling w Backhaul Extenstion Services w WES amp BES prices w Local Loop Unbundling w Wholesale Line Rental w Contract Management Mechanism w Backhaul Network Services w New Products w Network Backhaul Services c EE FEI Figure 152 Notification settings Confirm Step 6 When you have confirmed your selection you will be directed to the Acknowledgement page Figure 153 Step 7 Clicking Finish will take you to your home page CP Admin home page Figure 153 subscribe to notifications Congratulations You h
121. of locations in the UK O Manage flows gt Manage flows Company DUNS ID 007007007 Manage PE tracker User ID User status E gt Nominate contact persons niwanigabadu virtusa com Active Inactive Pending Escalate to Openreach an aig View reports gt Generate audit reports Current customer type CP Operations Customer type CP admin CP Operations CP Business Manager Select wer grove i Reset Security question and answer F Reset N e i C T Back to top Figure 43 Manage customer status User activation Step 5 If you do not assign the user to a group the system will take you to the Manage Customer Permissions page You can select the individual permissions for the user and click Save Figure 44 from where you will be directed to the account created acknowledgement page 40 Figure 44 Manage customer permission Step 6 Click Finish to be taken back to the CP Admin home page 1 Search gt Select 2 Manage Confirm Rolated like customer customer customer permissions Manage customer Information saved 2e A a tee ae eet gt Non portal user registration The permissions for niwanigabadu virtusa com have been updated gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Figure 45 Acknowledgement Customer account activated 3 3
122. ome page without pending requests This page contains the Related links tile which contains many links for the following CP Admin features Figure 31 and Figure 32 2 Table 1 Related Links features Section Manage customer Manage groups Manage flows View reports Related Link Name Add account customer gt Non portal user registration Manage customer status Edit customer account Manage customer permissions Search customer Convert to CP Admin Manage losing company permissions Add a group Change group status Edit a group Add users to a group Search group Manage flows Generate reports Feature This takes you to the non portal user registration form to add new users to the company Refer section 2 3 for details You can manage users by changing their states user types etc Change your users profile You can manage permissions granting for users and denying permissions for portal applications Search for users You can make an existing user a peer CP Admin This link will be activated if your company acquires another CP company You can manage the users of the newly acquired company using this link You can create user groups and assign group permissions Manage group status from _ active to inactive Edit group permissions Add users to an existing group Search for groups by permission type or by name and other criteria Add edit and
123. ompany Figure 12 DUNS ID validation page Step 6 If the information provided by the user is correct you will be directed to the confirmation page Figure 13 Register for access CP Users Your name amp login details First name Chathuranga Surname Sumanasekera Email address cs asdasd co uk Telephone number 01234567891 Please contact me with details of products and services No that may be of interest to me Password reminder Security question Q Security answer A Company DUNS ID 5768466666 Company Organisation name asdasd conten If cave ee Figure 13 Openreach access registration confirmation page Upon submitting the information the system will process the request accordingly and forward the request to the relevant administrator either the Openreach Site Admin or your company s active CP Admin you Step 7 An email will be sent to your user with the pending request Figure 15 Then you or the Openreach administrator will have to attend to the pending request and grant or deny access by making the user active and assigning the user with the relevant permissions Register for Openreach access P A new account dp virtusa com has been created Your socor detalit have beer cect try amai to Gp vrtuse cen and in your Adem for further information you mwy contact your Adrrerestrater Ajme atar Aane pavenhra Tel Nomar OIZI4567190353 Emai pontiocem pellg virtuss com Figure 14 Account cr
124. on portal user registration Group rights for the following applications Application Type of access Manage customer status Address matching None Full Edit customer account Appointing services None Full Manage customer permissions eBilling None Full Search customer Convert to CP admin eCo Repair None Full Manage losing company permissions Line characteristics None Full Line test and diagnostics None Full Manage groups MAC Checker None Full Add a group Manage line plant availability None Full gt Change group status Manage Linked Order None Full gt Edit a group Network availability None Full gt Add users to a group a 4 Search group Number portability checker None Full Number portability WLR None Full Manage flows Number reservation and management None Full gt Manage flows Obtain Installation Details None Full Manage PE tracker OR Siebel Ordering and Trouble Reports None Full Nominate contact persons Secure area owner application None Full View reports Simultaneous Order Checker None Full gt Generate audit reports Statement of requirement None Full Tie Pair Reconciliation Report None Full WLR EMP Product Establishment None Full Group rights for the following Secure Content Secure Content listed in Red hawe open request for this user Secure Content Directory Type of access forpo networkinfo secure None Full forpg news secure Mone Ful forpa products llufsecure None Full for
125. p 1 Go to the Openreach home page www openreach co uk and log in to the portal Step 2 You will then be taken to your Dashboard Figure 150 128 Step 3 Click the Settings link on the My notifications tile on your Dashboard Figure 150 My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks WLR EMP Product Establishment ese reese gt eCo Order gt Ethernet Frice Tool gt Obtain Installation Details gt Service Provider Gateway gt Other tools gt CP Admin My projects No projects to view My flows Currently there are no flows gt Manage flows gt Other flows My service plan Sorry no Customer Service Plan found gt 1 Openreach General gt 3 Openreach What we do gt 3 Openreach Roles and Assets gt 4 Openreach New Identity gt 5 Openreach Remuneration gt More Frequently Asked Questions Additional Support gt BT Wholesale site O For applications relating to LLU SMPF and MPF please use this link LLU Pricing Figure 150 CP Admin dashboard My notifications 129 Click here to register your interest in becoming a WLRS Customer within Openreach My bookmarks Currently there are no bookmarks my otification 5 Settings Service Outages Remove Network Outages Remove Project Updates Remove Briefings Eg What is Openreach Openreach
126. p 9 Click Finish to go back to your home page CP Admin home page 83 5 My Tools Giving User Access 5 1 How do allow users to access the Portal applications Customers can request access to the following dialogue services and applications on the Openreach portal directly e Line characteristics e Enhance line characteristics For GEA e Appointing services for LLU and WLR e Address matching e Network availability e Line test and diagnostics for LLU and WLR e Service test For GEA e Number portability checker e eBilling e Openreach Reporting formerly Openreach Analytics e Simultaneous order checker e MAC checker e Tie pair report e Manage line plant availability e Manage Friendly URL Resolver e Obtain installation details e Number reservation and management e Number portability WLR e Manage linked order e Request Connection Price Band e Statement of requirement e Shared Calendar e Calling and network features e Test access products e Tie pair checker e RAD View 84 My dashboard gt i 3 i gt Address matching 1 Openreach General What is Openreach Openreach the new part of BT created BEBE j gt 2 Openreach What we do gt Appointing services to deliver installation and maintenance 3 eBilling gt 3 Openreach Roles and Assets services on behalf of Britain s telephone gt 4 Openreach New Identity and internet service providers is now 2
127. pa products wlrfisdn30 secure None Full Group rights for the following flows Flows listed in Red have open request for this user Flow Type of access T Back to top Figure 87 Edit a group Edit Step 5 After making the changes click Next and proceed to the Edit a group confirm page Figure 88 74 Edit a group 1 Search group gt 9 Select group 4 2 Edit group a Confirm Related links Manage customer Group name Wirtusa gt Add customer account gt Non portal user registration Group rights for the Applications icati Manage cust statu Application Tesan anage customer status x Edit customer account Address matching NONE arse Manage customer permissions Appointing Services FULL ae Search customer eBilling NONE F Convert to CP admin eCo Repair NONE a Manage losing company permissions Line characteristics NONE a ee Line test and diagnostics NONE MAC Checker NONE Manage groups Manage line plant awailability NONE gt Add a group Manage Linked Order NONE gt Change group status Network availability NONE gt Edit a group Number portability checker NONE 2 A sers To ae Number portability WLR NONE gt Search group Number reservation and management NONE Manage flows Obtain Installation Details FULL i gt Manage flows OR Siebel Ordering and Trouble Reports NONE Secure area owner application NONE Manage PE tracker Simultaneous Order Checker NONE Nominate contact person
128. page 124 Sta lt gt My Openreach gt My dashboard gt Service Support lt gt News gt Openreach News gt Openreach News Listing gt BES Archive BES Archive ISDN Archive ISON2 Archive ISDN30 Archive PSTN Archive WES Archive 4 o 4d 4 Lb T WES Archive gt Our products gt Backhaul Extension Services gt EOI Backhaul Extension Services gt Contract Management Mechanism Local Loop Unbundling Network Backhaul Services New Products bf LF Openreach WLR Wholesale Access Analogue WES additional information WES additional information WLR Overview LF J Wholesale Digital Access gt Wholesale Extension Services EOI WES gt Pricing Ancillary Products Local loop unbundling Notifications Archives Openreach Pricing Openreach WLR Prices Pricing notifications WES amp BES prices WLR Prices bf t t t k Wholesale line rental Figure 145 Site index Openreach Number Portability Geographic Number Portability lt gt Become a customer gt Become a customer gt Become a customer gt Customer Communications lt gt About us 4 regulated business Accessibility statement Career opportunities Network Futures 4 4 4 gt Openreach s Disclaimer gt Gur Customers gt Our organisation gt Privacy Policy 3 Terms and Conditions Our network About our network Altering our network Desig
129. plications relating to LLU SMPF and 2l What is Openreach MPF please use this link Openreach the new part of BT created gt LLU Pricing to deliver installation and maintenance My service pl services on behalf of Britain s telephone and internet service providers is now open for business 0 K Issued 11 01 2006 Other flows Sorry no Customer Service Plan found Figure 154 CP Admin dashboard Collaboration Step 1 Click My projects to view more details on the project and share documents with other users registered to the same project 132 virtusa_Project test description Administer this project Updated 15 05 07 gt Manage documents Name Dinesh Contact dinesh bt com Telephone number Upcoming milestones gt more milestones There are currently no project milestones available for this project Recent documents gt more documents gt There are no documents uploaded for this project T Back to top Figure 155 Available projects Step 2 To share documents with other users of the project click Manage documents within the selected project You will be taken to Error Reference source not found 133 Manage documents Administer this project indicates a mandatory field Manage project details Document COOS y OOo y fo Manage administrators Document name Manage users Manage milestones Manage documents Delete this project Create a new P
130. portal user registration gt Manage customer status Showing page 1 of 1 amp Previous i Next gt Edit customer account gt Manage customer permissions Figure 79 Change group status Select group Step 3 On clicking the desired group name step 3 of the Change group status wizard will load Figure 79 Step 5 Select Inactive for the Group status field Figure 80 and click Next to proceed to the Change group status confirm page Figure 81 68 Change group status 1 Search group gt 3 Select group gt change group status Manage customer gt Add customer account Change group status to Inactive if you want to delete this group account gt Non portal user registration Group details applications Group name Virtusa age customer status Group status Active Inactive y customer account gt Manage customer permissions gt Search customer Flow Type of access gt Convert to CP admin Group rights for the following applications Address matching None Full gt Manage losing company permissions Appointing services None Full eBilling Sone Full Manage groups Add a grou eCo Repair None Full _ j g ee Change group status Line characteristics None Full j Edit a group Line test and diagnostics None gt Add users to a group MAC Checker None gt Search group Manage line plant availability None i Manage flows Manage Linked Order None gt
131. profile has been updated successfully Figure 143 Manage profile updated successfully Step 7 Clicking Finish will take you to your home page CP Admin home page 7 2 What is the Sitemap The Sitemap gives direct links to all content and processes available in the portal Step 1 To go to the site index go to the Openreach home page www openreach co uk and click the Sitemap icon on the top right hand corner irrespective of whether you are logged in or not afica pur tres AN a openreach X cons sipag Meren toa WET Group business BTE LRA Search wii Advanced search gt gt OSCE Products Network Our Customers Updates Help amp Support Aboutus Home We as guardians of the local access network are leading the transformation of the UK communications industry official felecomrmrunicotrons infrastructure porte Latest There are no updates currently available gt Super fast Fibre Access Broadband access for everyone gt Moving to WLR3 of 1bn on top of the 1 5bn we re Login already spendinc to make Super fast ney PRE Ss hasbeen tA ahi Login or create a new user account gt Service Harmonisation customers Which tn turn means that gt Login ip to two thirds of homes shoulc gt New user able to enji iper fast ict N scanta gt Expect Openreach services by 2015 gt Forgotten passwort gt Reactivate my account Visit microsite Figure 144 Openreach home
132. quently Asked Questions FAQ Answers to most frequently asked queries will be displayed here Content for this tile is entered by the CMS user and is the same for all dashboard views Locations of these tiles can vary from time to time They depend on how the CMS content authors place the tiles on pages before a content deployment Last log in details K Home Contact us Help Site map openreacn _ 22 om SPSS f REEDS BTE KS admin openreach co uk Logout Profile Advanced search officio por iner Your last login on 28 02 2010 10 35 25 was successful My Openreach Our products Our network News Pricing About us Help amp Support Home gt My dashboard amp Print this page Figure 31 Last login details displayed on dashboard The last login details should be reflected in the dashboard as per formats below If the last login is successful Your last login on DD MM YYYY hh mm ss was successful Time will be shown in 24 hour format If the last login is unsuccessful Your last login on DD MM YYYY hh mm ss was unsuccessful Time will be shown in 24 hour format 26 2 1 1 What is the CP Admin home page The CP Admin home page has the open request accesses to the dialogue services portal application secure content etc in a table as a link Figure 31 CP Admin users can click these links and grant the required access rights to the users When this page does not have any pending requests it shows
133. r portability checker Number portability WLR Number reservation and managemen Obtain Installation Details OR Siebel Ordering and Trouble Reports Order Dashboard Service Provider Gateway Simultaneous Order Checker Statement of requirement Tie Pair Reconcilistion Report WLR EMP Product Establishment or Nols 0000000 0000000000000000 bbb Ve bbdd bdbdbd Si in My projects No projects to view My flows aa 44 0DDww i AMAS AMGET BE demo 1 BE flow 1 DDDODD33e3 FFGGxi1 gdfgghdfh afdsadf gfsd HHAUUx1 list MLC MLT omiio omi4 omil omi fshagi OMI44omi1 OMIAMGET omiFi omiF2 MLT omiio omi4 omiAL omi4 amp 44fshagli OMI44o0mi1 OMIAMGET omiFi omiF2 omits omiLT OMOMflo1L Ox PP be F1 PP Be F2 res Retzyfl rerrrreree SF1 SF2 ss SSSSxi test flow 1 test ref testflow110 Testomi Tiscali Tiscali 1 Tiscali flow 1 Manage flows Fob bbb bbe bbe bye bbb bbb dyed ded deeb db db bbb dbdbdbbdbdbedbdbdbduded Other flows requently Asked Questions 1 Openresch General 2 Openresach What we do 3 Openreach Roles and Assets 4 Openresch New Identity 5 Openreach Remuneration bbobbvon More Frequently Asked Questions Additional Support BT wholesale site O For applications relating to LLU SMPF and MPF please use this link LLU Pricing Figure 104 CP Admin dashboard Step 2 This will take the user to the CP dashboard The user can use the
134. r registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Step 3 The system will display a matching list of records where you can click the User ID to select the user Generate audit reports j Search user gt O Select user 23 Generate Fa Confirm audit reports Ne List all user IDs User ID CP Admin DUNS ID dineshi dinesh com btharanga virtusa com 008008008 Showing page 1 of 1 Previous i e Figure 164 Generate audit reports Select user Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Step 4 The Generate audit report screen will be prompted by the system where the date range for the report and the report type can be selected The user can select to view and print the report in HTML format or download the report in PDF format 139 Generate audit reports Search user rf 7 Select user Indicates a mandatory field User details Generate audit reports Select a date range to generate audit report date format should be dd mm yyyy User ID dineshi dinesh com ute rrom ff05 07 ro LS Report type
135. r registration Group rights for the Applications MEEN Manage customer status 4pplication of access Edit customer account Address matching oe Manage customer permissions 4ppointing services Search customer eBilling Convert ta CP admin eCo Repair o Manage losing company permissions Line characteristics Line test and diagnostics Mac Checker Manage groups 3 a gt dd a grou Manage line plant availability Aoa i gt Ch tat Manage Linked Order ange group status nae gt Edit Network availability t a group m gt Add t Mumber portability checker users to 4 group ili 3 5 h Number portability WLR earch group Number reservation and management Manage flows Obtain Installation Details gt Manage flaws Obtain Switch Details OR Siebel Ordering and Trouble Reports Manage PE tracker Secure area owner application gt Nominate contact persons Simultaneous Order Checker T View reports Statement of requirement s J gt Generate audit reports Tie Pair Reconciliation Report WLR EMP Product Establishment Group rights for the flows No flows available for this group T Back to top Figure 86 Edit a group step 3 Step 4 To make changes click Edit for the Edit a group page to load Figure 86 73 Edit a group i Search group Select group Edit group gt 4 Confirm Related links Manage customer gt Add customer account Application listed in Red have open request for this user gt N
136. ramme dedicated to shaping tomorrow s gt Product roadmap communications environment We re working with Search titles only E our customers the regulator industry and other stakeholders to ensure that we build a clear gt Advanced search gt Round up news summary picture of an access network that s fit for the future gt Exchange e zine gt WLR2 withdrawal gt Fibre to the Cabinet If you would like to register to Exchange Round up or any of our other gt Our work with I CAN gt Generic Ethernet Access regular communications please click on gt NGA Forum subscribe and complete the form gt More information Accessibility Privacy Terms and conditions Disclaimer Glossary Figure 7 Openreach home page Step 2 Click New user on the global masthead This will take you to the Register for Access page From here click Access form link under CP Users section to view the user registration form Register for access CP Users Indicates a mandatory field Your name amp login details senailattess Sd e g name company co uk Please contact me with details of products and Yes services that may be of interest to me No Please enter a password for your account Password reminder seeurty weston Sd e g name of first school Company DUNS ID Submit NLS Figure 8 CP user registration Step 3 Enter Select data as required Fields are mandatory fields
137. re 198 b Openreach Terms and Conditions T amp C page content modified Step 3 The user is directed to Openreach Terms and conditions page only if the user is a new user or if the Terms and conditions page has been modified Openreach Terms and conditions page will not be displayed to a regular user Upon acceptance of these Terms and conditions the user will be directed to the dashboard Step 4 The Dashboard then loads with a link called CP Admin on the left navigation in the My tools tile Error Reference source not found My dashboard Welcome to your new dashboard This is a handy place where you can access your tools the collaboration area and save your bookmarks gt eCo Order gt Ethernet price tool gt Service provider gateway gt Other tools gt CP Admin My projects No projects to view My flows Currently there are no flows gt Manage flows gt Other flows My service plan Sorry no Customer Service Plan found News and briefings updates No News Items to view Other notification updates No Other Notification Items to view Customer IT Zone Welcome to the Customer IT Zone This area provides information on Known Errors Problem Record Updates amp EMP Response Codes New system related issues can also be raised by email to the Openreach service desk Please click on the relevant link below to be automatically directed gt Enter the Customer IT Zone MBORC Created
138. roject Document description Version note Issue date dd mm yy Date last modified dd mm yy End of review period dd mm yy Select feedback review mode O Open forum C Select reviewers Mame Email Company O Simone Brown simone brown openreach co uk Openreach Bruce Ansel bruce ansel bt com BT F Christian Bewis christian bewis bt com BT F Andrew Jobs andrew jobs openreach co uk Openreach F Clayton Alfie clayton alfie openreach co uk Openreach Notify users of document update Note Administrators of the project will be notified of the document upload automatically D Notify all project members Select project member s to notify Name Email Company C Simone Brown simone brown openreach co uk Openreach Bruce Ansel bruce ansel bt com BT F Christian Bevis christian bevis bt com BT C E Andrew Jobs andrew jobs openreach co uk Openreach Fj Clayton Alfie clayton alfie openreach co uk Openreach Project documents There are no documents uploaded for this project Figure 156 Manage documents Step 3 Browse and upload the documents you wish to share and click Finish when you have 134 T Back to top completed to be taken to Figure 157 Manage documents Administer this project Information Saved gt Manage documents Document details saved Figure 157 Manage documents complete Step 4 Click Finish to go back to the project view and view all project related documents and milestone
139. roup name in the text box provided and click Next Figure 73 to go to the next step of the Add a group wizard You can press the Reset button to re enter the group name or press Cancel to go back to the CP Admin home page Figure 74 Add a group 1 Add group details gt a Add group rights 3 confirm details Related links Please add or amend required details and click Submit to save Select the application first to Manage customer change permissions for entire group Any change made here would affect all customers within the gt Add customer account STOP gt Non portal user registration Group name Virtusa Group rights for the applications gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer Application Type of access gt Convert to CP admin Address matching None Full P gt Manage losing company permissions C Appointing services None Full eBilling None Full Manage groups eCo Repair None Full gt Add a group Line characteristics None Full gt Change group status s i gt Edit a group Line test and diagnostics None Full gt Add users to a group MAC Checker None Full gt Search group Manage line plant availability None Full Manage Linked Order None Full Manage flows gt Manage flows Network availability None Full Number portability checker None Full Manage PE tracker pes a i Number portability WLR oo Full Nominate co
140. rson 2 further information Internal event hide Yes from CPs Figure 115 Approved event Event pop up 100 5 7 2 6 Add new event Event pop up Add New Event Indicates a mandatory field Title New Event o O Start Date End Date Start Time End Time Location Objective Audience further information Internal event hide from CPs Figure 116 Add new event Event pop up 101 5 7 2 7 Copy event Event pop up Save as anew event Indicates a mandatory field Tithe My Event 1 Start Date End Date 4 03 7010 Start Time 20 i Ah ow End Time z0 AN ow Location Objective Audience audience 1 Contact details for Contact Person 1 further information Internal event hide from CPs Cancel Figure 117 Copy event Event pop up 5 7 3 Shared calendar Events manager functionality Openreach user successfully performs all Normal user functionality and approves and updates events on Openreach shared calendar application Step 1 Events manager launches the Openreach portal and logs in to dashboard Step 2 Events manager clicks on Shared calendar link from the My tools pane on dashboard Step 3 Events manager clicks on Launch application link Step 4 Events manager clicks on to be approved event Step 5 Event pop up displayed Events manager updates the event information as required Step 6 Events manager
141. rtal user registration Manage customer status Edit customer account Manage customer permissions Search customer Convert to CP admin Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group gt Add users to a group None Full gt Search group Obtain Installation Details None Full Manage flows gt Manage flows Order Dashboard None Full Number reservation and management None Full Address matching None Full Manage PE tracker Tie Pair Reconciliation Report None Full gt Nominate contact persons WLR EMP Product Establishment None Full View reports Number portability checker None Full gt Generate audit reports Statement of requirement None Full Appointing services None Full Manage line plant availability None Full eBilling None Full Line test and diagnostics None Full Manage Linked Order None Full Simultaneous Order Checker None Full Number portability WLR None Full User rights for the following Secure Content Secure Content listed in Red have open request for this user Secure Content Directory Type Of Access orpg aboutus secure None Full forpg products llu secure None Full User rights for the following flows No flows available for this user Flow Type of access T Back to top Figure 148 Manage customer permissions Secure Content Access Step 3 The requested Secure Content folder will be highlighted in Red The
142. s Statement of requirement NONE View reports Tie Pair Reconciliation Report NONE R 4 Generate audit reports WLR EMP Product Establishment NONE Group rights for the Secure Content Directory Type of access forpg networkinfo secure NONE forpg news secure NONE forpo products llu secure NONE forpo products wlr isdn30 secure NONE Group rights for the flows Flow Type of access T Back to top Figure 88 Edit a group confirm page Step 6 Click Confirm and proceed to the Acknowledgement page Figure 89 Edit a group Information saved Related links Group Virtusa has been updated Manage customer 3 Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account Figure 89 Acknowledgement Group updated page Step 7 Click Finish to go back to your home page 75 4 4 How do I search for a group You could search for a particular group through the portal Step 1 Go to your home page CP Admin home page and click the Search group link CP admin home User ID Requested User Requested feature type date There are no open requests available Showing page O amp Previous Figure 90 CP Admin home page Company name Next Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer
143. s Figure 158 virtusa_Project test description Administer this project Updated 15 05 07 gt Manage documents Name Dinesh Contact dinesh bt com Telephone number Upcoming milestones gt more milestones There are currently no project milestones available for this project C Recent documents gt more documents Type name cles Issue date a Size Article 343KB Article document T Back to top Figure 158 My projects view all project documents Categorizing the document in collaboration area This functionality is introduced in order to allow users to categorize project documents through a user defined set of document categories This feature can be extended for new projects and for existing projects Project owners and project admins can add modify and delete document categories 135 7 6 What are bookmarks and how do I bookmark pages Bookmarks are an easy way to remember content pages that are important to you By bookmarking pages that are important to you you can ensure they are displayed directly on your dashboard Follow the steps below to bookmark pages that are important to you Step 1 Login to the Openreach portal using http www openreach co uk Step 2 Visit the content page that you would like to bookmark Products Fa gt About us gt Become a customer Network Information gt News C gt Pricing Products P gt Backhaul Network Services gt Local
144. s available Business Process Technical or View All and specifying your default product type e g Business Ethernet Local Loop Unbundling LLU etc The Take me to my view link allows you to access that default view of the default product type However you can at anytime change these settings by clicking Change my default settings and also switch views while browsing information My Tools This will provide links to all dialogue services and other applications tools as well as a link to the CP Admin home your home page My Projects A list of all the projects that the user has access to will also be displayed in the same tile under the heading My projects This should be linked to individual project home pages Contents of this tile will be system generated and can be different for each user When there are no projects for a user the system displays the No projects to view message My Flows The flows allow the user to execute a business transaction comprising several dialogue services in a single transaction thus saving time and effort This will list down all the flows that are applicable to you or created by you This will also provide two links Manage flows that enables you to create and edit workflows and Other flows that lists all flows News and Briefings Updates The three most recent news and briefings will be displayed in this tile AS soon as a new item of news and briefings is added in the m
145. s pop up Openreach users Title start Date Start Time Location Objective Audience How the activity will be delivered Who to contact for further information My event 2 My event 2 O010 03 15 10 30AM Office objective z audience 2 delivered Contact Person 2 5 7 4 16 Events pop up read only view External users End Date End Time Figure 130 Read only events pop up External users 010 O35 16 11 504M 2010 03 16 1i 30AM 5 8 What Service based solutions application and how do my users get access to it Broadband Boost BBB Portal provides functionality which allows the CP users to reserve the service of an engineer for BBB orders The CP user will be able to place an order with an appointment as desired depending on the availability of the engineers Currently there is no provision to create a BBB orders through the OR Portal Therefore Service Based Solution is the gateway in accommodating this functionality The process to gain access to Service based solutions application is as follows Step 1 Customer clicks the Other tools link from My dashboard Step 2 Customer navigates and clicks on Service based solutions Step 3 Customer clicks the Request for access link Step 4 Help desk and requester will be notified about the request Step 5 once service desk approves the request email sent to customer and the application will be listed in the CPs dashboard S
146. s ssa cateries e ian donee dl edselacan Sot canesl 29 3 2 How do create a new user in the portal eeeccccccseeeeeeeeeeeeeeeeesaeeeeeeessaeeeeeeessaaeeeees 31 3 3 A user created cannot login Why ccccccccsecccsseecseeceseeceeeecaeeeeseeeeseesegeesaeeeseeeseas 38 3 3 1 How do I stop a user from accessing the portal ccccccccsseseeeeeeeeeeeeeeeeeeneeeeeeeaees 41 3 3 2 What are these links on my Admin NOME page cceeeeceeeeeeeeeeeeeeeeeeeeeeeesseeeeeeeeas 41 3 4 A user cannot access the portal but did not deactivate the user Why 00068 43 3 4 1 How do re activate an inactive user 0 0 cee ccccccseeeeeeeeceeeeeeeeeeeeeeeeseeseaeseeeeseaeseeeeeas 46 3 4 2 How can a user reset the secret QUESTION ANd answer cccccccseeeeeeeeeeeeeneeeeeeeaees 49 3 5 HOw COI Gelele TUSE citi cal slate he ah ee nad elaine oes oon wanna calateatawtaeeee 54 3 6 How do redit auser profile cscs aieceececateedscctsecdacnotcansaaxec E A e aE TO EE ISEA i iS eLa aa 55 3 7 How do make a user another CP Admin Why cccccccccsseeeeeeeeseeseeesseeeeeeeesesaaeeeess 57 4 Group Management stare yw elves hres waned shale a deed E ti Mea E A a aa A 61 4 1 VOI GW Giora a a e a a a a a ties 61 4 2 Row do lereate a User Grou 2 ocenisecssininni a a R 61 4 3 How do ledit a User Group sosiitcrnerisi a aa a ae aaa 71 4 4 How do l Search for a group er nan auaa aaa ade aa e action ch oiasnaesndc
147. sabled Administrator Registration declined Page Widget Status Comment Active radio Known Limitation If a user contacts the help desk with button selected a complaint that the user cannot access the system and the Site Admin visits the relevant user s Manage customer status page and notices that the user is still set as Active then the reason behind this is that the user has not changed the user s password for 90 days The solution for this scenario is for the user to change the password through Manage Profile Refer Section 8 Inactive radio button selected Inactive radio button selected Inactive radio button selected Inactive radio button selected The following email will be sent to the user five days prior to 28 days of account expiry Figure 48 44 portal openreach information A E Notification of Openreach portal account expiration Eresha Spaulding Dear Eresha Your Openreach portal account is due to expire on Thu Jul 24 2008 due to account inactivity To prevent your account from expiring please log onto the Openreach portal Please note Openreach accounts which are not used for 28 consecutive days are suspended Thank you For a weekly summary of briefings and to register for our ezine please click here If you have any queries please contact your company administrator these details can be found on your My
148. seeeeeeeeeeeeeeeeeseesessessenaeees 48 Manage customer status Confirm user activation cccccecccceeceeceeeeeseeeeseeeeesaeeeeeaes 48 Acknowledgement Customer account activated page cccccssseeecseseeeeeeeeeeeseeeeeens 49 DE aACHCUSIONIC eiis a R A AO AS 50 Search customer Select CUStOMET ccccsseeecceeceeeeeeeeecaeeseeeeeseeeeeeeeesaaeseeessssageeeeeeeas 51 Manage customer status Reset security question ANd answer cccseeeeeeeeeeeeeeeees 52 Acknowledgement of password and security information reSet cccccseeceeeeeeeeees 53 Email sent to user after password LeSel cccccssececceeeeeeceeseeeceeecesseaseeecsageeesseaseesseaes 54 Edit customer account Search user NAME ccccccseeeeeeeeceeeeeeeeeeeeeeeeeeeeaaeeeeeeeaaeeeess 55 Edit customer account details Select desired user cccecceeeeeeeeeeeeeeeeeeeeeeeeeaeeeess 55 Editceustomer ACCOMM asinna a a San Vanad aaa aa 56 Edit customer account details Confirm page ccecccccsseeeeeeeeeeeeceeeeeesseeeeesneaeeeenaees 57 Acknowledgement User details Updated ccccccceccsseeeceeecaeeeeeeeesaeeeeeeessaeeeeeeesaaees 57 GP AGIMn OME AG Caste ca cece tects ate ages a ln ees es ares ceies enn eae 58 Convert to CP Admin FInd USEF xii c 0 toi dntecedetle nladiearandenieivighchiasacbin la aanaeevictoiate 58 Convert to GP SeElechine Usein sig ssioss eae etc cerves bas a lad iobactedente
149. sesseeeeeeeesseeeeeseaseeeesseaaseeeenies 110 Manage customer permission Find USEL cccccseeeeeeceeeeeecaeeeeeeseeeeeeeeeessaeeeeeeas 112 Manage customer permission select USEL ccccceeeeecceeeeeeceeeeeeceaeeeeeseeeeesaneeeeas 113 Manage customer permission select permission type scccceceeeeeeeeeeeeeeaeeeeens 114 Acknowledgement permission updated page ssssssssssssssssrrnrerseessrrnnnnrreesernnrnnnee 115 CP Admin NOME page ceire a ee eda 116 SC ANCMCUSTONMC i accents a he ca ct ee tae lost a Sag to tice 117 Search customer customer FESUItS ccccseeeeccecceeseeeeeeeeeeeeeeeseeaeeceeesseaeeeeeesaeeeeees 118 Manage DIONE taciseninttsinecinadttnmteutanradatitunstha le santiientsittndals dad iomnchhasncalt twat ndvedadd seats 120 Ma age prolilo iON eine a a a a bag can ates calaa wuts 121 FP ASSW ONG CHANG E suia a A a E 122 Password change SUCCESST Uc as cssccdseriwn cis ieecancetwsernesseeeudealonadhtsieacsdendetendcivehadelole 122 Manage profile Confirm profile detallS ccccccccsssseeeeeeeeeeeeeeeeeaeeeeeeesseeeseeeessaaess 123 Manage profile Updated successfully cccceeeeeccecceeeeeeeceaeeeeeeeeseeeseeeeesaeeeeeeesaaaees 124 Openreach Nome DAC Casa ceeds naa a a ache es nated hed ote ces 124 INS TINO GK sara e a cannes skies a a a O 125 LOGIN DAOC eieren a E a E tata td Ssanathes 126 CP Admin home Request reCeived cccccsssesccceceeeseeeeec
150. sssccccceeseeceeeceeseeceecceeeseceesseeaeeeeessaaaeeeessseageeeeessaaees 112 6 1 How do manage the access rights for each USEP ccccseeeeeceeeeeeeeeeeeeeseeeeeeeneaneeeens 112 6 2 How do I change users permissions seis coiivedievieatanelincsuastoaks splinwdiendorakaentiaeamentaabuants 112 6 3 How do provision a user request cccccseseeecceeseecceeseeeceeseeeseaseeessaseesseuseesseeeeeees 115 6 4 Howdo SCarGM TON a User orninn a a a e dace 116 7 Other PornalCapabililtie Sacs a a eee 119 7 1 What is the Profile link on my Dashboard ccceecccccccseeeeeeeeeaeeeeeeeseaeeeeeeeseaaeeeeeeeeas 119 7 2 WV Mat IS TRG Stemap eresse a E al 124 7 3 What are secure content folders and how do allow users to access them 126 7 4 What are notifications and how do subscribe ec eeeeeeeeeceeeeeeeeeeaeeeeeeeseaaeeeeeeeeas 128 15 Whatis the Collab rallom area jcsceat bast ettser iii aon A a R AE NA 132 7 6 What are bookmarks and how do bookmark pages ccccccsseeeeeeeeeeeeeeeeeeaeeeeeeeeeas 136 7 7 How can track user history Create audit reports ee cecceeeeeeeeeeeeeeeeeeeeaeeeeeeeeeaeees 138 7 8 What happens when my company acquires another company or my company gets ACAUIFER DY ANOINCE COMPANY esser aos ik heist ean ota a 143 7 9 How do lcontact Op nreah rsen aaen anase ai eaa aiai i iaia aaa 146 O GROSS Ir ClOlEN CC neenon ena a a E 152 Document Revisions
151. stomer Related links List advance search result Manage customer Please select the radio button next to search result and click on one of the buttons to proceed gt Add customer account gt Non portal user registration User ID Company Group Status 5 dilushaw yahoo com My Company not available Active gt Manage customer status gt Edit customer account es Previous 1 gt Manage customer permissions gt Search customer Manage Customer Status Edit Customer Account Manage Customer Permission gt Convert to CP admin gt Manage losing company permissions Figure 137 Search customer customer results Step 3 The search results will then be displayed Figure 137 Accordingly you may proceed to Manage Customer Status Edit Customer Account or Manage Customer Permissions from the search results page You can search for other CP Admins within your company 118 7 Other Portal Capabilities 7 1 What is the Profile link on my Dashboard The Profile link on your dashboard gives an overview of your name and login details contact details your company details and also an edit option to change your profile details The following profile information can be edited by you e First name e Surname e Security question and answer e Change your password e Telephone number e Changing the interested product options e Default product type e Default view e Default release Step 1 Clicking the Profi
152. stomer account Manage customer permissions notification email will be sent to danujal hotmail com Manage customer a gt gt Manage customer permissions Finish 4 3 Search customer Manage groups 4t 4 4 Q Add a group Change group status Edit a group Add users to a group Search group Manage applications Application settings T Back to top Figure 55 Acknowledgement Customer account activated page Step 6 Click Finish to go back to your home page 3 4 2 How can a user reset the secret question and answer If a CP user forgets the user s secret question and answer you will be able to reset the user s secret question and answer Step 1 Go to your home page CP Admin home page and click the Search customer link on the right navigation Figure 56 49 Search customer a Search customer User ID Group name Customer type gt 2 Select customer Po C CP Admin CI CP Operations C CP Business Manager Press Prospect CI Non Portal CP Openreach User C Active Inactive Pending C Address matching C Appointing services C eBilling C eCo Order C eCo Repair C Ethernet Price Tool C Line characteristics C Line test and diagnostics C MAC Checker C Manage line plant availability C Manage Linked Order C Network availability C Number portability checker C Number portability WLR C Number reservation and managem
153. sued 22 09 2005 Contact us Reason for contact Ihave a complaint I have an enquiry O 1 would like to raise a DSO case Contact Openreach IMPORTANT if you have a problem with your telephone line an engineer appointment or your broadband connection you will need to contact your Communication provider whoever bills you for that service You may write to us at our registered office British Telecommunications plc 81 Newgate Street London EC14 7A Registered in England no 1800000 gt About us Figure 177 Contact us page Step 2 Select the Reason for contact from the list and click Next Figure 177 Depending on the reason for contact the applicable Contact us form will be displayed Contact us Indicates a mandatory field Reason for contact Ihave a complaint CPname Sky DUNS ID 1234567869 Contact Openreach First name John IMPORTANT if you have a problem with your telephone line an engineer appointment or your broadband connection you will need to contact your Communication provider whoever bills Email address Johnsmith bt com you for that service You may write to us at our registered office British Telecommunications plc 81 Newgate Street London EC14 74 Registered in England no 1800000 Surname Smith Telephone number 001254788 Account number If applicable gt About us Message Figure 178 Contact us have a complaint form 149
154. t Dear Lakitha Your user security question amp the answer have been successfully updated Security Question What is your company Duns ID 4nswer 310620099 Thank you Openreach For a weekly summary of briefings and to register for our ezine please click here If you have any queries please contact your company administrator these details can be found on your My Openreach akan under service contact Alternatively If you have avy queries please contact us by replying to this email British Telecommunications plc Registered office 81 Newgate Street London EC1A 7AJ Registered in England no 1800000 This electronic message contains information from British Telecommunications ple which may be privileged or confidential The information is intended to be for the use of the individual s or entity named above If you are not the intended recipient be aware that any disclosure copying distribution or use of the contents of this information is prohibited If you have received this electronic message in error please notify us by telephone or email to the numbers or address above immediately sibility Privacy Terms and conditions Disclaimer B British Telecommunications plc 2006 All rights reserved Figure 60 Email sent to user after password reset 3 5 How do I delete a user To delete a user you have to follow the same flow as inactivating a user 4 3 Once the user is marked as inactive the system will a
155. t Manage losing company permissions Manage groups gt Add a group gt Change group status 4 Edit a group gt Add users to a group gt Search group Step 4 The Convert to CP Admin Confirmation page will then load with options to Cancel the process Convert other CP user and Confirm Figure 70 59 Convert to CP admin Search user gt Select user First name Last name Email address User type CP admin Telephone number Company name Duns Id Creation of other CP admin users 3 Convert CP user srryani keragala ajjayawardena virtusa com CP Admin unagahawatta virtusa com aaaa 1235654676 Allow Convert other CP user Figure 70 Convert to CP Admin Confirmation 3 confirm CP user details ON Confirrn Related links Manage customer gt Add customer account gt Non portal user registration gt Prospect user registration gt Press analyst user registration gt Bulk user upload gt Employee user registration gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Assign losing company to gaining gt Manage losing company permissions Manage groups gt Add a group gt Change group status gt Edit a group Step 5 Clicking Confirm will take you to the Convert to CP Admin Successful confirmation page Figure 71 and an email wil
156. t 13 Mar Manage customer request 2007 gt Add customer account abc Portal Access Default 30 Nov gt Non portal user registration 2006 gt Prospect user registration ahshaus gmai orpg products llu secure CP 13 Mar MyCom i Ahmin 2007 gt Press analyst user registration ahshaus gmai Flow CP 13 Mar MyCom Admin 2007 gt Manage customer status andrew greags New customer account Prospect 11 Jan BT Test gt Edit customer account request 2007 Account bgangoda vir Obtain Installation Details CP 13 Mar bbbb Admin 2007 gt Manage customer permissions gt Search customer w bmbm Openreach web account Non 14 Mar BT Sonya ta EP admu request a 2007 gt Assign losing company to gaining gt Manage losing company permissions Openreach web account Non 14 Mar Company600 request Portal 2007 CP Openreach web account Non 14 Mar Company680 Manage groups request Portal 2007 gt Add a group CP gt Change group status cbalasuriya New customer account Prospect 14 Mar sdsf request 2007 gt Edit a group gt Add users to a group gt Search group Showing page 1 of 12 Previous 123456789101112 Next gt Manage applications gt Application settings Figure 171 CP Admin home Manage losing company permissions Step 2 You will see the losing companies assigned to you The system prompts you to select the relevant losing company Figure 172 Manage losing company permissions
157. t broadband gt Expect Openreach services by 2015 Visit microsite gt Openreach and 2012 Search Search gt Industry forum Next Generation Access NGA is the Openreach Within Whole site i programme dedicated to shaping tomorrow s gt Product roadmap communications environment We re working with Search titles only Ej our customers the regulator industry and other stakeholders to ensure that we build a clear gt Advanced search gt Round up news summary picture of an access network that s fit for the future gt Exchange e zine gt Weekly service update gt Fibre to the Premises Dur online publications P WLR2 withdrawal gt Fibre to the Cabinet If you would like to register to ae at SN Sewn Exchange Round up or any of our other gt Our work with I CAN Generic Ethernet Access regular communications please click on gt NGA Forum subscribe and complete the form b Subscribe gt More information Accessibility Privacy Terms and conditions Disclaimer Glossary Figure 20 Openreach home page Step 1 Click the Forgotten password link on the Openreach home page Error Reference source not found The Password reminder page Figure 21 will load activating step 1 of the Password reminder wizard 18 Password Reminder Related links Indicates a mandatory field Difficulties and support If you experience any difficulties using the site you may s
158. t reports T Back to top Generate audit reports 1 Search user 2 Select user 3 PPE 7 gt O Confirm Related links Manage customer gt Add customer account User details gt Non portal user registration User ID dineshi dinesh com gt Manage customer status gt Edit customer account Date From 09 05 2007 To 16 05 2007 S ee age OOMEN User attributes gt Search customer Convert to CP admin User Profile Report User requests report User Registrations Applications Manage groups Appointing services gt Add a group MAC Checker gt Manage losing company permissions gt Change group status gt Edit a group Secure Directories gt Add users to a group 6forpg networkinfo secure gt Search group Manage flows gt Manage flows Figure 166 Generate audit report Confirmation Step 5 You will be directed to the Confirmation page Figure Generate audit reports Select a report to download Related links Profile Edit Report Manage customer gt Add customer account gt Non portal user registration User Request Report gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer Convert to CF admin gt Manage losing company permissions Figure 167 Generate audit reports 141 Generate audit reports Select a report to downlo enswaay nnn ey ted links Profile Edit Report ays age customer i Do you want to ope
159. t we can tador Openreach to the needs of your business please tell us a bit more sbout what you do so that we can provide now and in the future up to date information about products and services you may find useful Company Organisation name Company OUNS ID Which of these products are you interested in O e s O uu C wir C Super fast Fibre Access C New products C Not sure C Default product type products summary a al Default view Business view v Default release R900 v Figure 139 Manage profile Edit Step 3 To change your password click the Change Your Password link You will be taken to Figure 139 121 Password Change Indicates a mandatory field Your name amp login details Username OUlWwanigabadu yvirtusa com Passwords must have at least amp characters must contain letters and numbers and are case sensitive Em C T Back to top Figure 140 Password change Step 3 1 Enter your existing password and the new password twice for confirmation and click Send Figure 140 Step 3 2 If the password entered is in the correct format It must be a minimum of 8 characters Passwords must consist of a mix of upper and lower case characters a number and a non alphanumeric character Must not be the same as the username you will be taken to the Password change successful page Clicking Finish Figure 141 will take you back to the Manage profile page If
160. tacts Openreach Account Manager for Siebel access offline Step 2 Openreach Account Manager completes the offline process to allow your registered company to order MPF or SMPF online Step 3 Openreach Account Manager contacts Siebel administrator to set up your company as a Siebel user offline Step 4 The Siebel administrator sets up the contact details of your company on Siebel 85 Step 5 The Openreach customer record is updated automatically on the Openreach portal using Web services Step 6 An email is sent to your company by the Openreach portal confirming access or denial of access to Siebel Step 7 If access is granted CP Admin will see the Launch Application link on the Siebel home page and will have the access rights Line Checker at the end of this process 5 3 What is X hour repair tool and how do my users get access to it X hour repair tool is a tactical solution that allows CP s to expedite faults in a given faulty line In order to request an X hour repair request the CP must have first submitted the fault report on your usual Openreach gateway and have received an Openreach fault reference The process to gain access to X hour repair tool is as follows Step 1 Customer clicks the Other tools link from My dashboard Step 2 Customer navigates and clicks on X Hour repair tool Step 3 Customer clicks the Request for access link Step 4 Help desk and requester will be notified about t
161. tep 6 User should then click on the Service base solution and click on launch application 111 6 User Permission Management 6 1 How dol manage the access rights for each user A change in user permissions can either be triggered by a user within your company or by you The user can navigate to the relevant application or dialogue service page and request for access which will be shown as an open request in your admin home page Alternatively site administrators can modify the user s access rights to different applications and dialogue services available via the Openreach portal on their own or upon receiving offline requests from CP companies like yours or their customer business managers 6 2 How do I change users permissions Step 1 Go to your home page CP Admin home page and click Manage customer permissions Step 2 Enter the user name and click Find user Figure 131 Manage customer permission Search gt gt Select gt 4 Manage gt 4 Confirm Related links customer customer customer aol permissions Manage customer gt Add customer account Indicates a mandatory field Ssovoneportaltiese regiztresan gt Manage customer status Edit customer account Find user gt Manage customer permissions Search customer gt Convert ta CP admin gt Manage losing company permissions Figure 131 Manage customer permission Find user Step 3 Select the desired user name and
162. tes 100 Approved event Event pop up cccccccsssseeeecesesseeecceeeeeeecseeageeeecseeuseeeesseagseeeeseas 100 Add new event Event POD UD crosiiein a a a a O a 101 Copy event EVEN DOD UD sorei na a a a a ceil 102 Event manager calendar VIQW cccccccssseececcceeeeeeecaeeeeeeeeeseaeceeesseaeeeeesseaaeeeesssaaess 103 Approve option available to Events ManagQels cccccssesscceeeseseeeeeeeseeseeeeesaeneeeeeeeas 104 Update option for events managers in approved events ccccccseeeeeeeeeeeeeeeeeeeaeees 105 Events report Link in Related links tile cc ecccccceeeeeeeeeeeeeeeeeeesseeeeeeeesaeaseeesesaaees 106 Events report Search page csestseendetivencccls sestaaddconcesha sees detdian cbs vacacaddvennechasteccceaieeses 106 Events report HTMEVIEW vcs sa iieticiud Savas terinaecd ete Wea woe sieichud a e ai aS 106 Events report File Download POP UD cccccseeeeceeceeeeeceeceeeeeeeeeesseaeceeseaaeeeessaaaees 107 Events report Save AS POPU wcs csiscsociwnccks heecenceteeesieintacadelencchtshendnsestencsdciediacceclolen 107 Openreach Homepage screened cts createed ee cea ae 108 INGUSIFY TOFUM landing page ssrin a EA 109 Shared calendar read only ViOW cccccccssseeceecceeseeeeeceeeeeeeeeeeeaeeeeeesseaseeeeessaaeeees 109 Read only events pop up Openreach users ccccccsseeeeeeeeeeeeeaeeeeeeeeeeeeseaaeneeeeeeees 110 Read only events pop up External USEIS ccccccees
163. the new part of BT created to deliver installation and maintenance services on behalf of Britain s telephone and internet service providers is now open for business 0 K Issued 11 01 2006 Step 4 You will then be directed to the Notifications settings page where you can select which notifications you would like to subscribe to by selecting the relevant check boxes Figure 151 Notification settings C Service outages roject updates C Network outages Notifications on content updates NB Please note that for the content updates you will receive a weekly email that will highlight the changes made to the pages that you have subscribed to C News C Pricing Test d WES amp BES prices Service improvement plan General News Archive Service News Archive 21 CN News Archive Common Portfolio Products News Archive WLR News Archive Briefing Process News Listing Sevice update emails WES News Archive BES News Archive News Listing Mi i i i i i Ai i Mi C Pricing C Products Common Portolio Products LLU Index Geographic Number Portability Common Portfolio Products Ancillary Products Dialogue Services Pricing notifications Number Portability Notifications Archives EOI WES Page 1 EOI BES Page 1 Backhaul Extenstion Services Local Loop Unbundling Wholesale Line Rental Contract Management Mechanism Backhaul Network Services New Products Network Backhaul Services Wholesale line rental prices L
164. this application will be handled through the existing permission module in Openreach Portal Step 1 Openreach user launches Openreach portal and logs in to the dashboard Step 2 Openreach user clicks on Other tools link on My tools pane to launch the Service support page Step 3 Openreach user navigates through the page to locate Shared calendar application link and clicks the link Step 4 Landing page of the Shared calendar application displayed to the user Step 5 Openreach user clicks on Request access link on Shared calendar application landing page Step 6 Upon being granted permission Openreach user receives a Portal notification via email confirming access including permission level granted to the Shared calendar functionality 5 7 1 Request access page 5 1 1 1 Request access page 96 Shared calendar gt Request access DUNS ID 000000001 Shared calendar is the tool that enables you to submit events that will be centerlised and hosted In this section on the Industry forum calendar Once submitted your events will be reviewed ans approved by the events managers gt Siebel Shared calendar gt Address matching gt Line characteristics Network availability Figure 110 Request access page 5 7 2 Shared calendar Normal user functionality Openreach user successfully adds modifies copies and removes events on Openreach shared calendar applicat
165. tics None Full gt Add a group Change group status Line test and diagnostics None Full a gt Edit a group MAC Checker Mor Full S gt Add users to a group Manage line plant awailability None Full A Manage Linked Order None Full Manage flows Network awailability None Full gt Manage flows Number portability checker None Full Number portability WLR None Full Manage PE tracker gt Nominate contact persons Number reservation and management None Full Obtain Installation Details None Full View reports OR Siebel Ordering and Trouble Reports None Full T SENEE pipet ge ha Secure area owner application None Full Simultaneous Order Checker None Full Statement of requirement None Full Tie Pair Reconciliation Report None Full WLR EMP Product Establishment None Full Group rights for the following Secure Content Secure Content Directory Type of access forpg networkinfo secure None Full forpg news secure None Full forpa products llu secure None Full forpa products wir isdn30 secure None Full Group rights for the following flows Flow Type of access T Back to top Figure 81 Change group status Confirm page Step 6 If any changes need to be made before confirmation click Edit Figure 81 and revert to step 2 of the Change group status wizard If however the information is correct clicking Confirm will take you to the Acknowledgement group deleted page Figure 82 70 Cha
166. to ensure that the account is inactive and re activate the user if necessary TIP The portal will send an email to those users who have not changed their password for the past 90 days two weeks before the expiry When logged into the portal the system will redirect to the password reset page for the password to be re entered The reason for the specified User Inactivation will be displayed on the Manage customer status page The table below tabulates the display messages for you Table 3 Reasons for auto inactivation es Page Widget Reason for Inactivation Display Message Comment Status The user has not logged into User hasn t logged in Inactive radio the portal during the 28 days within 28 days _ of button selected since the user first registered account creation The user has not logged in User has not logged Inactive radio during the 60 days since the into the account for a button selected user s last login period of 60 days 43 Reason for Inactivation Display Message 3 The user has not changed the N A user s password for 90 days has entered five the The user incorrect answers to security question The entered the user s password user has incorrectly three times Explicit inactivation from the service Desk Decline Registration User has entered the incorrect secret answer five times User has made more than three failed login attempts Di
167. tor industry and other sUDer Tas re Where amp Whe Se rere re stakeholders to ensure that we build 4 clear gt Advanced search gt Round up news summary picture of an access network that s fit for the future gt Exchange e zine p Wakisi udato gt Fibre to the Premises Our online publications P WLR withdrawal gt Fibre to the Cabinet If you would like to register to ER NAS ore Exchange Round up or any of our other gt Our work with I CAN Generic Ethernet Access regular communications please click on gt NGA Forum subscribe and complete the form b Subscribe Accessibility Privacy Terms and conditions Disclaimer Glossary Figure 1 Openreach home page Step 2 Click the New user link This will take you to the Register for Access page From here click Access form link under CP Users section to view the user registration form Figure 2 Step 3 Enter the required data on the user registration form and click Submit Register for access CP Users Indicates a mandatory field Your name amp login details ee Sd ssm oo Email address fo as Bae e g name company co uk Telephone numee E Please contact me with details of products and Yes services that may be of interest to me No Please enter a password for your account Password Retype password Password reminder savasi SR e g name of first school seamans OOOO E company oraenisstion rom
168. tration Enter User ID gt Manage customer status gt Edit customer account gt Manage customer permissions gt Search customer gt Convert to CP admin gt Manage losing company permissions Manage groups Figure 51 Manage customer status Find user Step 3 Select the user name to be taken to step 3 of the Manage customer status wizard Manage customer status EN ah 7 Search Select gt 3 Manage customer gt 4 Customer status Related links customer customer status confirm List User Id search results Manage customer gt Add customer account ae eile a gt Non portal user registration testa yvirtusa com Sinoglanka gt Manage customer status Showing page 1 of 1 Previous 1 gt Edit customer account gt Manage customer permissions Search customer Figure 52 Manage customer status Select user name 47 Step 4 Select the Active status on User status and click Next Figure 53 Manage customer status Search Select gt Manage Customer Add gt Add customer z customer 3 customer _ status GS company company Related lioks status confirm details confirm Manage customer User activation gt Add customer account Active will enable user to login to the Openreach site Inactive will mark the user for deletion gt Manage customer status Help information gt Edit customer account gt Manage customer permissions User ID User status gt
169. ts 1 8 How do I register my company Step 1 Open a browser and go to http www openreach co uk openreacn x Kay A us B Bf o WET Group business BT lt lt Search afica pur freer Whole site vi iQ Advanced search gt ft Paeld se ime Products Network Our Customers Updates Help amp Support Aboutus Home We as guardians of the local access network are leading the transformation of the UK communications industry oficial falacommunications f infrastructure partner Latest There are no updates currently available gt Super fast Fibre Access Broadband access for everyone We ve announced a further investment gt Moving to WLR3 of Eibn on top of the 1 5bn we re j already spending to make Super fast y Login or create a new user account Fibre Access available to our gt Service Harmonisation customers Which in turn means that P Login up to two thirds of homes should be gt New user able to enjoy super fast broadband gt Expect Openreach services by 2015 gt Reactivate my account Search Visit microsite gt Openreach and 2012 p Indirsies forut Next Generation Access NGA is the Openreach Within Whole site amp programme dedicated to shaping tomorrow s gt Product roadmap communications environment We re working with Search titles only O gt Siinsr Pact Fb Aese ARETA ka wher our customers the regula
170. u would like to register to Exchange Round up or any of our other regular communications please click the following link and complete the form gt Form gt More information 5 7 2 2 Shared calendar Landing page Calendar gt Launch application DUNS ID goo000001 The calendar tool allows you to publish forum dates on a central industry calendar Once your date In this section has been submitted Carole Chaney will approve and publish it for others to see gt Siebel gt Calendar gt Address matching Line characteristics Figure 112 Shared calendar landing page 5 7 2 3 Shared calendar Calendar view Calendar Next gt Today March 2010 2009 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Figure 113 Calendar view 5 7 2 4 Un approved event Event pop 99 My Event 1 Indicates a mandatory field Tithe My Event 1 Start Date End Date 14 0 start Time 09 30 AM End Time 30 w AM w Location Home Objective jobjective 1 Audience Contact details for Contact Person 1 further information Internal event hide from CPs Figure 114 New event Event pop up 5 7 2 5 Approved event Event pop My Event 2 Title My Event 2 Start Date 15 03 2010 End Date 16 03 2010 Start Time 10 30AM End Time 11 304M Location Office Objective objective Audience audience 2 Contact details for Contact Pe
171. uk Error Reference source not found 14 openreach gt lt mo e R 4 5 31 r HET Group business BTE lt lt Search Whole sie Q Advanced search gt ft OANGE Products Network OurCustomers Updates Help amp Support Aboutus Home We as guardians of the local access network are leading the transformation of the UK communications industry official falecommunicetion infrastructure partner Latest There are no updates currently available gt Super fast Fibre Access Broadband access for everyone We ve announced a further investment already spe d ng to n ake S Ipet fas A Login or create a new user account Fibre Access available to our gt Service Harmonisation customers Which in turn means that P Login up to two thirds of homes should be NANASGP able toe joy super fast broadbanc et ee gt Expect Openreach services by 2015 gt Reactivate my account Visit microsite gt Openreach and 2012 Search gt Industry forum within Whole site ai programme dedicated to shaping tomorrow s 7 gt Product roadmap communications environment We re working with Search titles only O i our customers the regulator industry and other gt Super fast re Access where amp whe 5 id super fast Fibre Access where amp when stakeholders to ensure that we build a clear gt Advanced search gt Round up news
172. utomatically delete the account from the portal database after 90 days if there is no change in status within this period 54 3 6 How do edit a user profile Edit capabilities allow you to select the user and edit the user profile information information entered during the registration Step 1 Go to your home page CP Admin home page and click the to load the Edit customer account details Figure 61 wizard Edit customer account Search gt Select 3 Edit a Confirm customer customer customer al account Indicates a mandatory field Enter User ID Edit customer account link Related links Manage customer gt Add customer account gt Non portal user registration gt Manage customer status Edit customer account customer permissions Figure 61 Edit customer account search user name gt Search customer gt Convert to CP admin gt Manage losing company permissions Step 2 Enter the user name and click Find user to move on to step 2 of the Edit customer account details wizard Step 3 Click the desired user name to navigate to step 3 of the Edit customer account details wizard Figure 62 Edit customer account 1 Search Select 3 Edit 4 Confirm Related links customer customer customer account List User ld search results User ID Company name nisadi virtusa com My Company Showing page 1 of 1 e Previous 1 Next gt
173. vert to CP admin gt Manage losing company permissions e g name company co uk Your email address will be the Username for your Openreach web account Manage groups Please contact me with details of products and Yes No gt Add a group services that may be of interest to me Change group status gt Edit a group Contact details gt Add users to a group gt Search group Manage flows i gt Your business Manage flows Manage PE tracker So that we can tailor Openreach to the needs of your business please tell us a bit more about what gt Nominate contact persons you do so that we can provide now and in the future up to date information about products and services you may find useful View reports i gt Generate audit reports Company Organisation name SinoLanka Company DUNS ID g00o600600 Q QO T Back to top Figure 343 The non portal user registration form 33 Step 3 Click Submit to proceed with the registration Figure 34 The system at this point will validate all information entered by you checking whether it is in the required format You may click Confirm to confirm the details Register for Openreach access Your name amp login details oat eree inka First name wibodha Surname ambeygoda Email address wambeygoda virtusa com Please contact me with details of products and No services that may be of interest to me Telephone number 02895222617 Company

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