Unify OpenScape UC Web Client User Manual
Contents
1. Kevin Thomas Handover to Transfer to New Call Mame or Note The Handover call to device icon will transfer the existing connection to another device This is useful for quickly switching from a desk phone to mobile phone while still on a call 10 Using Transfer Announced transfer 1 Type a name or telephone number into the dial field during an active call Note This is the destination where the call will be transferred 2 Click the green telephone icon to place the call The active call is placed on hold Call Control Kevin Thomas 21394100 1 L H New Call 38338 r c 3 Inform the second party that you are transferring a call and then click the Transfer icon which transfers the waiting call to the second party 11 Call Control Waiting Call Kevin Thomas 213941001 Active Call Steve Tong Wilkins 20187923 New Cal Name or Number gt P P You are disconnected as the waiting and new 12 bG I calls are connected Toggling Between Two Concurrent Calls When you have two calls in progress at the same time Toggle allows you to switch back and forth between the active and held calls 1 Click the Toggle icon which switches the active and held calls Call Control Waiting Call Kevin Thomas 213941001 Active Call Steve Tong Wilkins 20187923 b I New Call Mame or Number y a Note2. Name Conference 1 Business 44 117 39 41000 Le Name or Noumker ate k Add participant Name or Number gt J ak E Mail to all participants i PIN Regenerate Join Option Bridge number gt Open Conference Toll free Record Name Related information f Start OK Cancel Apply Name Field The creator of the conference names the conference The system reads the name or title of the conference to anyone who joins the conference Creator Auto populates with the name of the person creating the conference 34 Start Time Allows the creator to set a specific start time and date The conference activates at the specified date and time Participants The conference creator can add participants by clicking Participants to add the participants shown PIN unique identifier that allows participants to access the conference The PIN is generated when you click Apply Note You can click Regenerate to get a new PIN Bridge Number amp Toll free These numbers are generated when you click Apply These numbers cannot be changed Other Number Not applicable Web Conference The creator may select OpenScape Web Collaboration from this drop down menu This will allow the creator to promote the Audio Conference to a Siemens OpenScape Web Collaboration Related Information The creator may type any conference related information in this box Open Conference Allows partic
3. 54 https onenumber bris ac uk exclusive presence amp item presenceConfig amp portall ype Useviewmodens Presence My status Preferences Access Control List Status at login Status when dosing the WebClient Behavior after Presence status changes New status Set preferred device to Switch to IM online mode Available Office phone 44117394100 y Online O unavailable Offme O erightbat Offre gt O Donotdisurb Offme F Busy p online A O amp inmecting ome O Automatic status evaluation Number of calls for busy line 1 la 6 In the Set preferred device to area enter the preferred device 7 Click Apply 8 Click OK 55 Managing Rules You can create a rule to establish call handling guidelines For example you can create a rule to forward calls to a specific device on certain days of the week Creating a Rule 1 Locate the Rules drop down list A de Per caller 2 Select Add Edit Profile from the drop down list The rules display under Active Profile New profile Deactivate rule profile 3 Click New to create a new profile 56 7 https onenumber bris ac uk exclusive rulestitem rulescontext portalype 058 skin 0s_skir kk Rules Activate profile New edit Lists of persons P Date lists Profile Standard profile Rules of profile de No rules assigned New
4. 1 Click Journal ma lt Name or Number gt Missed Cals Journal conferences Contacts The Journal window displays 250 previous calls Calls are stored on a First In First Out basis 51 Sorting the Journal Sorting the Journal allows you to display entries based on the selected parameter 1 Click the drop down arrow and select the desired list parameter All Calls E Missed Calls Incoming Calls Outgoing Calls The results display within the Journal window 52 Managing Journal Entries You may want to call add to contacts delete or get more information regarding a Journal entry 1 Select the desired entry and use the appropriate icons to manage the entry x 20 02 15 23 Sue 20 02 15 23 Note For further assistance with managing Journal entries reference the Managing Your Contacts or Placing Calls sections 53 Managing Presence Automation Rules Using Presence Automation rules you can forward calls to your work phone mobile phone or another phone of your choosing 1 Click the Pearl icon C lt Name or Number gt 69 Status Information a View cA Tell Me When f Gi Devices Add to Favorites Help About 2 Select Personal Settings 3 Select Presence Device Mapping The Presence window appears 4 Select the Preferences tab 5 In the Behavior after Presence status changes area select the status you want to edit
5. Hold is automatically activated when you click the Toggle icon 13 Using Directory Search The Directory Search feature allows you to search for colleagues within the University using the directory This provides accurate contact information to place a call as well as pre fills the new contact data fields Searching the Directory 1 Click Directory Search to search for someone within the University network directory Instant Messaging Forward Call Directory Search Bookmarks 2 Type the name of the contact then click the Search icon Search Thomas The Directory Search window populates Search Thomas 4 D Note You may call a contact directly for the Directory Search window using the icon show 14 Adding a Contact via Directory Search You may add a contact form the Directory Search feature This is useful as the contact s information populates from the directory providing accuracy 1 Click the box next to the contacts name This selects the contact you wish to add 2 Click the Add Contact icon a A Si AH C Search Thomas Kevin Name Department X D K Thomas ne The Contacts Add Entry to Contact List window displays the directory information 15 Add entry to contact list Surname Thomas i ssts lt sSs sCS Firstname FT Display Name Kevin Thomas ss ss lt sSS Address group Company FO Department PO Location fo Building Room o
6. for example Mobile Phone and then enter the telephone number of the Mobile Phone Edit device Name Mobile Phone Phone 07684712958 e ring time 30 sec Standard redirection timeout No redirection timeout 6 Click OK The new device displays within the List of Preferred Devices 48 Common Appearance Journal Forwarding Devices f Named device lists DesktopIntegration Browser Integration List of preferred devices Preferred devices HH Office phone 441173941000 ring time 10 sec ring time 30 sec 7 Click OK You have now created a new device to be able to use for incoming and outgoing calls 49 Activating a Device 1 Click Devices and then click the desired device from the list The selected device displays Note Upon activation of another device all calls to the primary telephone number will automatically route to the new device Creating Rules for Call Handling Rules enable you to set guidelines for call handling For example a rule can be created to forward calls to a device on certain days of the week as specified by you Rule creation instructions are found in the Super User Guide 50 Operating the Call Journal The Journal enables you to view search sort call or creates contacts using the 250 most recent calls pertaining to your telephone number This is a great way to find a missed call from a certain date and time
7. allow a contact to view your Presence even after you blocked them 1 From the General settings Window select the Presence tab 2 Select the Access Control List tab These users are not allowed to see your presence status Kevin Thomas All Accept Delete 3 In the These users are not allowed to see your presence status area select the contacts you want to allow to view your Presence These users are allowed te Allow the selected users to see your presence status Alex Baylies Yes Ho Graeme Cappi John Richards All These users are not allowed to see your presence status Kevin Thomas m 4 Click Accept A pop up confirmation appears 72 5 Click Yes to confirm the change The contact now appears in the These users are allowed to see your presence status area These users are allowed to see your presence status Alex Baylies Graeme Cappi John Richards Kevin Thomas 73 Managing Tell Me When Notifications You can create a Tell Me When notification to alert you when someone becomes available on the phone or in their office or edits their Presence settings Creating a Tell Me When Notification lt Name or Number gt 8 v Missed Calls Journa Contacts Forward Call Directory Search Conferences 1 Click the Contacts tab A list of contacts will appear 2 Select the contact for which you want to set a notification e A
8. sec al 3 Add the devices you want to make available for rollover purposes 4 Enter the Name and Number of the device 76 Edit device E Name Mobile Phone Phone 4447827359742 ring time 30 sec Standard redirection timeout No redirection timeout 5 Click OK 6 Select the Named Device Lists tab General settings Common Presence Addresses Appearance Journal Forwarding Devices 1 Named device lists Desktopinteoration Browser Integration Named device lists No named device lists available 7 Click New and name the device list General settings Common Presence Addresses Appearance Journal Forwarding Devices DesktopIntegration Browser Integration Named device lists No named device lists available 77 8 Click Add to display the devices previously created General settings Common Presence Addresses Appearance Journal Forwarding Devices DesktopIntegration Browser Integration Named device lists List of preferred devices x LA Office phone 4441173941000 y Other Phone 444117928 7923 Devices of list New na Dead Number 4441179288988 VoIP Phone 2 441173941002 9 Select the devices to be included in the device or rollover list 10 Click Add when finished The Settings window closes 78 List of preferred devices F IE Office phone 441173941000 a K B Dead Number 441
9. view IX Show Splashscreen 7 Try to start in a separate window P lt Pop up on incoming call E Pop up on incoming IM Message Choose time zone British Summer Time 2 Click the Addresses then Address Groups tabs 23 General settings Common Presence Addresses Address groups There are no address groups defined 3 Enter the name of the group 24 General settings Common Presence Addresses Import Export Address groups y 8 Netcomms j Ai x I o x Cancel Apply 4 Click OK 25 Adding a Contact to a Contact Group 1 Select a contact from your contact list and then click the Edit Contact icon pal Missed Calls Journal Conferences Contacts s ax al hi A 2 Name x K Thomas The Change Entry in Contact List window displays 2 Click the Edit icon to the right of the Address Group field and then select the desired group Change entry in the contact list Surname Stubbs Firstname Display Name Tan Stubbs Address group Metcomms Company 3 Select the group from the drop down list 26 Audio Conferencing Audio Conferencing allows you to quickly easily and efficiently create and manage audio conferences with up to 200 participants There are two ways you can run an audio conference Using this method you set a time for the conference and give people a number and PIN to dial in with The o
10. 179288988 CT B volP Phone 2 441173941002 E CD 11 Click OK 12 Click the Device drop down list and select the device list you just created 1EH Office phone es Voi a aX a ai A A BZ amp other Phone ima Num amp Dead Number x Baylies 44 jobs VOIP Phone 2 David Prabh GB New named device lst ch Graeme Cappi 441 Outgoing Calls Graham Moss 441 Change Setting 79
11. 941001 Steve Tong Wilkins 20187923 Active Call J BLOGGS 20187922 L iIi 7 New Call lt Name or Number gt z P Pai 41 Using Presence Notifications Establishing Your Presence Presence is your way to communicate your availability to your co workers For example select the Available presence status when you are at your desk or In meeting when you go into a meeting This notification of Presence can streamline business and enhance communication To set your personal status Available Unavallable Do not disturb Be right back Busy In meeting 1 Click Presence 2 Click the desired Presence Status 42 Creating Presence Status Text Each Presence status contains a default text For example Available presence contains a default text of I m Available The default text is editable so you may customize your Status Text to provide additional information to your co workers 1 Click Presence and then click Change Status Text Available Unavailable Be right back m Do not disturb Busy s In meeting A a The Change Status Text window displays 2 Type the desired Status Text and then click OK to apply changes 43 Change Status Text Please enter vour personal status text Your contacts will see this text at vour status icon in their contact list I am present Cancel Note You will see contacts Status Text
12. Business Phone 441173941001 tt i i s Home Phone Mobile Phone Fax FO Business e mail FO Home e mail URL fo IM address ltest openfre iti s Comment PO Ask Kevin Thomas for the permission to receive presence information 3 Click OK 4 Click Contacts The list displays all your contacts Conferences Contacts eo e EA i amp a S 16 Missed Calls Journal stant Messaging Working With Your Contacts Creating a Contact Manually You may choose to manually create a contact This method is often used for external Non University contacts as you are unable to add them via the directory search 1 Click Contacts ma lt Name or Number gt Missed Calls P Journal Conference Contacts instant Messaging E sx ab si A ABH 2 Click the Create Contact icon ma lt Name or Number v Missed Calls Journal La y the LE lt Name The Add New Contact window displays 3 Add the desired contact information and click OK 17 Add entry to contact list s A gt Firstname fan Display Name an Stubbs ss s lt sCS Address group Pd Company P Department EE Location FO Building Room pO fo Business Phone 441173941126 s s Mobile Phone fo Fax FO Business e mail PO Home e mail fo URL IM address fo Comment 18 Editing a Contact Record You may wish to edit a con
13. Contacts Ma A ere a E pa FU David Prabhu 3 Click the double arrow icon to display the drop down menu 4 Select Set Tell Me When The 7e Me When pop up appears 74 mm Directory Search Conferences Set Tell Me When ES Baylies a all Tell Me When Print ogy David Prabhu Sime lud a Graeme Cappi Synchronize TT a raham Marr 5 Make a When selection 6 Make an Action selection 7 Make an Expires in selection Tell Me When Tell Me When for Baylies When Voice Availability Changes to Available Action Notify via screen pop up Expires in Until event happens 8 Click OK 75 Managing Device or Rollover Lists You can set up a device list or rollover list to handle incoming calls For example if your desk office phone rings and you do not answer it the call can roll over to another device Note You need to add devices before you can create a device list or rollover list 1 From the home page select Menu General The General settings window appears Numbs Conference x eo 44411 Change Password David Prabhu 44111 Log off 2 Select the Devices tab General settings Common Presence Addresses Appearance Journal Forwarding Mamed device lists DesktopIntegration Browser Integration List of preferred devices Preferred devices IES Office phone 441173941000 ring time 10
14. Personal Settings 3 Click Presence Access Control The General settings window appears 67 Presence My status Preferences If other users would like to see your presence status ask me Rx When accepted add inquiring users to the contact list These users are allowed to see your presence status Alex Baylies Graeme Cappi John Richards Kevin Thomas All fy a a en iT mi iT These users are not allowed to see your presence status 4 Select the Presence tab 5 Select the Access Control List tab 68 My status Preferences If other users would like to see your presence status Choose the behavior in case other users would like to see our presence status vour presence status ask me ask me provide access block access 6 Make a selection from the If other users would like to see your presence status drop down list a Select ask me default to send a notification each time someone adds you as a contact that you must allow or block b Select provide access to enable anyone who adds you as a contact to see your Presence c Select block access to block anyone who adds you as a contact from seeing your Presence 7 To add contacts when you allow them to view your Presence select When accepted add inquiring users to the contact list My status Preferences If other users would like to see your presenc
15. Unify OpenScape UC Web Client User Manual Contents APOLO man a NT IT ID Di in ii in da 1 ELSA NUMOSESEE 22 Re tn aa iaa 1 DIANO OC alan 1 Logging in to the Unify OpenScape Web Client snesssesnunsssnenrsnsnenrsernsnnns 2 Using the Unify OpenScape Web Client Main Toolbar 3 Accessina the Pearni Mens AA 3 Making receiving and managing Calls ccooccccccccccccnnnnnnnnnnnn cnn 5 Dial FIE A sosnono solados 5 Placing Fe PRE RER RER RER RER ee ee een eer 5 ASW OHNO Ad Cd 6 DISEORNNECTING a Callao ns 7 Placing a Call on Hold Retrieving a Held Call 7 Using Transfer Unannounced Transfer 9 Using Transfer ANNOUNCE transfer 11 Toggling Between Two Concurrent Calls nn 13 Using Directory Sears sn Sa A iii titine 14 Searching the Directory 54 sssssssesansinesenrenneauaemnemmecanderecannrsnncunemumdiust 14 Adding a Contact via Directory Search 15 WOFKINO WItA FOUR CONTACTS 5 Re loo o aaa 17 Creating a Contact Manually Rss 17 EGItING a COntact Rec diria 19 Deleng a CONta Cancino ra 21 Creauind a Contact GOLD sisters 22 Adding a Contact to a Contact Grou i iniciada 26 Audio CONTENCIN O iran raie drain cine 27 Creating an Open Audio Conference c cccccccccnnnncnccnnnccannnnnnnnn rca 27 Create Conference Window Definitions cococcoconocononcnnora ra ron 34 Starting the AuUdio Conference na 37 Creating an Ad Hoc Conference c0cccccrococoncnconaroranrnna sonar rra rra rra rra rro 39 U
16. day Duplicate from 08 00 ua Monday e H7 00 i If call from Hour Minute a If date time Ifmy status is Action Assigned profiles e Undo 16 Click the pencil icon to create a rule associated with your Presence status The Presence window appears 61 Activate profile Lists of persons Date lists Si Monday Alx l Edit rule Monday xi Presence C If my status is DO A Available O amp Unavailable 82 Monday FT Beright back IF kom O Do not disturb If date time O 6 Busy If my status is TT In meeting Action Assigned profiles Undo 17 Click the pencil icon to edit the action The Action window appears Edit rule Monday ms Action Put straight through E Redirect to E IBA ia Monday O Use preferred device If call from If date time If my status is Action Assigned profiles Inda 62 18 Select an Action a Select Put straight through to put the call through b Select Redirect to and enter a phone number c Select Use preferred device and enter a device 19 Click OK d 20 To assign the Rule to a profile click the pencil icon next to the Assigned profile The Edit rule window appears Edit rule Monday Assign rule to profiles d EJ Example 21 Add rules to each profile if applicable 22 Click OK when you are done 63 Activating a Rule 1 Locate the Rules drop down list Add Edit Profile 2 Select the
17. e status ask me F These users are allowe When an inquiry is accepted shall inquiring users not be Alex Baylies added to the contact list Graeme Cappi John Richards Kevin Thomas 8 Click Yes to confirm 69 Blocking a Contact You can block a contact from viewing your Presence 1 From the General settings Window select the Presence tab 2 Select the Access Control List tab Presence My status Preferences If other users would like to see your presence status ask me X When accepted add inquiring users to the contact list These users are allowed to see your presence status Alex Baylies Graeme Cappi These users are not allowed to see your presence status rt Ti rt AA 2 70 3 In the These users are allowed to see your presence status area select the contact you want to block These users are allowe Do not any longer allow the selected users to see your presence status Alex Baylies Graeme Cappi John Richards Kevin Thomas a 4 Click Block A confirmation pop up appears 5 Click Yes The contact now appears in the These users are not allowed to see your presence status area These users are allowed to see your presence status Alex Baylies Graeme Cappi John Richards All These users are not allowed to see vour presence status Kevin Thomas All 71 Allowing a Contact You can
18. ipants to use the bridge immediately without waiting for the conference creator to open the bridge It is a good idea to remove this option for larger conferences 35 Note Open Conference also grants participants moderator rights such as locking the conference bridge muting microphones and disconnecting other participants Record Name When checked this option requires participants to record their name prior to entering the conference This is not recommended for larger conferences 36 Starting the Audio Conference e Click the Join to conference green triangle icon to access the desired conference Note The cons indicated in red below apply to everyone on the conference bridge and are defined below Call Control How to Create a Conference PIN 739751 Graham Moss New Call Name or Number gt y Note The four icons indicated in red above apply to everyone on the conference bridge and are defined below 37 a Lock Conference Locking the conference will not allow any other participants to join If this is an Open conference bridge that means a participant could lock the moderator out if they select this function 7 Mute Conference or Mute Connection The microphone can be used to mute all participants To mute an individual click the microphone icon next to their name i sa ou Drop Conference This will disconnect the entire conference bridge Handover Existing C
19. ll phone numbers An example of the numbering plan is 441173941002 44 The dialing code for the UK 117 the locale dialing code for Bristol users must always remove the first digit 39 Part of the University numbering scheme 41002 The actual persons internal extension The last 5 digits counting from the last digit is your University extension number Dialling out For internal UoB calls just use the last 5 digits e g 41102 For outside calls dial 21 for an outside line followed by the number Logging in to the Unify OpenScape Web Client 1 Open your web browser 2 Type the URL https onenumber bris ac uk in the address bar 3 Enter your User Name this is the same as your University login 4 Enter your password OpenScape WebClient User name Password Using the Unify OpenScape Web Client Main Toolbar The Unify OpenScape Web Client Main Toolbar provides quick and easy access to Unified Communication UC functionality UC enables you to access telephone contacts and directory search features in one central location As you continue through the user guide you will learn the basic UC features of the Unify OpenScape Web Client Accessing the Pearl Menu Personal Settings Hep i About The Pearl Menu enables you to view a variety of functions in a quick access view The Pearl Menu icon rotates to indicate you have new Status Information such as missed calls 1 Click
20. onnection and Continue This allows the participant to handover transfer the conference bridge connection to another device such as a cell phone 38 Creating an Ad Hoc Conference Ad Hoc Conferencing quickly and easily joins parties together You may join up to 250 parties using this method The following method allows you to call each participant individually This removes the need for your guests to remember phone or PIN numbers It also allows you to invite other individuals to join in a conversation you re already having with someone 1 Type a name or telephone number in the Dial Field during an active call 2 Click the telephone icon to place the call to the party you want to join to the conference Call Control Kevin Thomas 213941001 E 1 The Call Control window displays the active and waiting calls 3 Click the Set Conference icon to join all parties together 39 Call Control Waiting Call Graham Moss 213941130 Active Call 5 Smith 213941002 b il a New Call Mame or Number gt P The Call Control window displays the conference call Call Control Active Conference Steve Tong Wilkins 213941000 Il 5 Smith 213941002 Graham Moss 213941130 New Call Name or Number y at 4 To join additional parties repeat steps 1 4 as noted above Parties are added individually 40 Call Control Waiting Calls Steve Tong Wilkins 441173941000 Kevin Thomas 213
21. r a white background for outgoing waiting or held calls Answering a Call e Click the Answer icon located in the Cal Control window to activate the speakerphone on your OpenStage phone Call Control Incoming Call UA Kevin Thomas 213941001 New Call Mame or Number gt Disconnecting a Call e Click the Disconnect icon located in the Call Control window Call Control BE x Incoming Call WA Kevin Thomas 213941001 L O New Call lt Name or Number gt P Placing a Call on Hold Retrieving a Held Call 1 Click the Hold icon in the Call Control window New Call Name or Number y 2 Click the Retrieve Held Call icon in the Call Control window Call Control Waiting Call Kevin Thomas 213941001 New Call Name or Number gt Using Transfer Unannounced Transfer 1 Click the Transfer To icon during an active call which transfers the call to another extension Call Control Active Call Kevin Thomas 213941001 ra New Call Pame or Mun ya Fl The Transfer To window displays IL 2 Sa Handover to oh Transfer to A 2 Type the name or telephone number of the desired contact in the dial field 3 Click the Transfer to icon You are automatically disconnected and the call is transferred to the desired destination Active Call
22. rule Undo Al 4 To edit the name of the profile click New profile or click 57 5 Rename the profile 6 Click New Rule to create a rule within the new profile The Rules window appears Profile Example Rules of profile a No rules assigned 7 Rename the new rule 58 Activate profile Lists of persons Date lists 1 Monday 2 ua Monday High Normal Low If call from All If date time If my status is Action Fut straight through Assigned profiles 8 To edit the rule click the pencil icon appears 59 The Edit rule screen Rules Activate profile Newfedit Lists of persons Date lists Rule ia Monday Al x Edit rule Monday i iy Incoming call from Be Ss No numbers defined for incoming calls zl Duplicate 4 Monday n If call from If date time If my status is Action Assigned profiles e Undo Close 9 Click the add icon to select a number 10 Click OK 11 Click the add icon to edit the date range 12 Select the day you want to edit 13 Click the add icon to edit the time 14 Enter the time in 24 hour format in the Time Range field 15 Click OK 60 Rules Activate profile Mew edit Lists ofpersons Date lists Info Rule Si Monday Edit rule Monday No date restriction Edit rule Mon
23. rule you want to activate from the Rules drop down list 64 Managing Pop Up Screen Settings You can edit the pop up screen settings For example you can have the Web Client window open in front of all other windows while you are on an active call 1 Click Menu gt General The General settings window appears 2 Click the Common tab 3 Click the Appearance tab 4 Select Try to start in a separate window if applicable 5 Select Pop up on incoming call if applicable 65 General settings Common Presence Addresses nce Journal Forwarding Devices Mamed device lists DesktopIntegration Browser Integration Preferred theme Crystal Sea Select start option Compact view b XxX Show Splashscreen I Try to startin a separate window FT Pop up on incoming call i Pop up on incoming IM Message Choose a time zone e British Summer Time 6 Click Apply A message indicates that the data was successfully saved 7 Click OK 66 Managing Contact Permissions When someone adds you as a contact or when you add someone as a contact a notification is sent asking if you want to allow that contact to see your Presence status You can edit your Contact Permissions at any time Editing a Permission C 6 Status Information a View a Tell Me When O m Bi Devices X Add to Favorites 1 Click the Pearl menu icon 2 Click
24. sing Presence NOUMCATONS rana 42 EsStablishing YOUr Pr sence sans si ei dp iciesin iaa iia 42 Creating Presence Status TEXT see dan decue dessous triada 43 Managing DEVICES ss om an ns caresse danoise die one 45 AGO A Devices ae dd den 0 da cat 45 ACLIVALINO A DEVICE modas en a ins 50 Creating Rules for Call Handling ss 50 Operating the Eall JQUFRAL inician dro iodo asia 51 SON Cie JOAO 52 Managing Jou mal ENIES sia A 53 Managing Presence Automation Rules 54 Manada Ue cnt 56 Ereatnd a RUIG a AAA 56 Activating a RUS rra AAA 64 Managing Pop Up Screen Settings sise 65 Managing Contact Permissions celda dll 67 Editing a Pers Mirra 67 IOC KING CONTA EE denle eden 70 ANOWINO a CONtaClannaia idad 72 Managing Tell Me When Notifications 74 Creating a Tell Me When Notification ss 74 Managing Device or Rollover Lists 76 Introduction This guide is intended to provide you with the skills necessary to use Unify OpenScape Web Client The OpenScape Web Client application allows you to communicate easily with contacts create conference calls redirect incoming calls to a preferred device view the call journal all from a convenient web page view Whether working in the office from home or traveling the application allows callers to easily reach you using the One Number Service ONS E164 Numbers OpenScape uses the full E164 International public telecommunication numbering plan for all devices contacts and a
25. tact Editing a contact enables you to update telephone number and details of contacts 1 Select the contact you wish to edit and then click the Edit Contact icon v Missed Calls gt Journal Conferences Contacts ES s axla hi ABC Name X K Thomas The Contacts Change entry in contact list window displays 2 Edit the information as needed and then click OK 19 Change entry in the contact list surname Arstname Display Name Address group Company Department Location Building Room Business Phone Home Phone Mobile Phone Fax Business e mail Home e mail URL IM address Comment stubbs tan tan Stubbs A 20 Deleting a Contact You can delete contacts from your Contact list 1 Select the contact you wish to delete and then click the Delete Contact icon di Missed Calls Journal Conferenc aC ax Jai si XA Name X K Thomas The Confirm deletion of selected entry Window displays Confirm deletion of selected entry OK Cancel 2 Click OK 21 Creating a Contact Group You may group contacts together 1 Click the Menu icon and then click General The General Settings window displays 22 General settings Common Presence Addresses Appearance Journal Forwarding Devices Named device lists DesktopIntegraton Browser Integration Preferred theme Crystal Sea Select start option Compact
26. the Pearl icon The Pearl Menu displays Select the desired function e Status Information Notifies you of any new missed calls e View Enable you to view some Unified Communications functionality that is defined in this guide e Personal Settings Enables you to access and establish personal settings such as device behaviour e Help Displays the Siemens OpenScape Web Client Help Guide e About Displays information regarding the active version of Siemens OpenScape Web Client Making receiving and managing calls Dial Field The Dial Field allows you to place calls directly from your computer When a call is placed the telephone on your desk activates and places the call via speaker phone on certain handsets This is the default action Other devices may be used which is covered in the Devices sections of this guide lt Name or Number gt Y Placing a Call To place a call using the Dial Field 1 Click in the Dial Field and then type the telephone number you wish to call 88988 2 2 Click the Make Call icon to place the call or press Enter 88988 9 The Cal Control window displays the outgoing call Call Control ae x Outgoing Call from device 441173941000 initiated New Call Name or Numbi 4 The Call Control window displays the active call when answered by the other party or their voicemail Note The Ca Control displays a blue background for an active call o
27. ther method is useful for small ad hoc conferences and involves you calling the participants after starting the conference Using this method you don t need to give your guests a phone number to call or a PIN to use This is detailed under Creating an Ad Hoc Conference Creating an Open Audio Conference In an Open Audio Conference all participants have moderator rights such as locking the conference bridge muting microphones and disconnecting the conference 1 Click the Conferences tab within Siemens OpenScape Web Client Conferences The Conference List Displays 27 Note The Conference List shows any conference you have created Additionally any conferences other UC users have included you in as a participant display 2 Click the Create New Conference icon v Missed Calls Journal Conferences Ea x Start Time The Create conference window displays 28 Conferences Create conference Name Unify Business 44 117 39 41000 Add partidpant Name or Number gt r E E Mail to all participants i PIN Regenerate Join Option Bridge number X Open Conference Toll free Ly Record Name Other number Related information 3 Name the Conference Conferences 4 Select the Start time check box if applicable Selecting a Start Time automatically starts the conference at the given date and time There will be an expected End time required which creates a specific mee
28. ting duration that cannot be exceeded 29 Start time 5 Click the Add participant field and enter the participant s name OR Click the drop down arrow to select a participant from a previous conference 6 Click OK 30 Conferences Create conference Add participant Display name Jack Smith Phone 213941002 E mail J Smith bristol ac uk Ea Add partic E Mail to all participants Si Join Option Bridge number X Open Conference Toll free Record Name Other number Related information Start OK Cancel Apply The newly added participants are displayed in the Participants section 31 Conferences Create conference one ify SSS Creator Steve Tong Wilkins Start time PO date A Steve Tong Wikins Business 44 117 39 41000 Jack Smith 213941002 Add participant P Hz E Mail to all participants i 7 Check the boxes for Open Conference and Record Name based on Join Option preference 8 Click Apply The Conference Bridge numbers and PINs populate 9 Click OK The Create Conference window closes The conference is saved Note The Regenerate button located to the right of the PIN can be used to generate a new PIN 10 Skip the Other number field as it is not available 32 33 Create Conference Window Definitions Conferences Create conference
29. when you hover your mouse pointer over their Presence Status within your Contacts list 44 Managing Devices Devices enable you to create a One Number Service ONS which forwards calls to a specified device For example the default device is the phone at your desk which is the only contact number that you need to provide to co workers or clients You may create additional devices such as a mobile phone which are used as a forwarding destination from your default phone Adding a Device 1 Click Devices 2 Click Change Setting The General Settings window displays 3 Select Devices tab 45 General settings Common Presence Appearance Journal Forwail ng i amed device lists DesktopIntegration Browser Integration List of preferred devices Preferred devices j IH Office phone 441173941000 ring time 10 sec 2 4 Click the Add Device icon or the New button 46 https onenumber bris ac uk exclusive common amp item forwardSettings amp portall ype OSe skin os Common Appearance P Journal Forwarding Devices Named device lists DesktopIntegration Browser Integration List of preferred devices Preferred devices W UY IES Office phone 441173941000 ring time 10 sec al The Edit Device window displays 47 Edit device A Mame Phone e ring time 30 sec Standard redirection timeout No redirection timeout 5 Enter the name of the device
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