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User Manual - Card Cutters

1. Auth Code Customer s copy Card number truncated for security Payment methods ICC Chip Card SWIPED Card was swiped KEYED Keyed entry Customer s copy of receipt 62 SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 4567 MERCHANT ID 00123 CREDITODEVISA Ak kk kk 5678 TEE PAN SEQ NO 01 AID A0000000012345 SALE SALE AMT 100 00 CASH BACK 10 00 TOTAL 110 00 CUSTOMER COPY PLEASE RETAIN FOR YOUR RECORDS PIN VERIFIED AUTH 12345 DATE 09 11 13 TIME 12 00 Page 63 Forced Authorisation Force Authorisation is a transaction type that may be available on your terminal if permitted by your bank This transaction type allows you to capture and submit transactions that have previously been authorised using paper vouchers You can capture both Sale and Refund paper voucher transactions Force Authorisation must only be used if the transaction has already been authorised on a paper voucher and you must continue to keep the original paper voucher for the period specified by your bank 09 11 13 12 00 Gal Step 1 Select the FORCE transaction type from the menu system Next select either SALE or REFUND from the same screen depending on the Force Authorisation you require You may be asked to enter your Merchant Password PRE AUTH 09 1113 12 00 Gal Step 2 Please enter the original transaction amount Example Typing in 100 would equate to a value of 1
2. Dispose any part in an environmentally sound manner and in accordance with local laws Spire Payments will not be held liable for any damage resulting from user operation that does not comply with the guidance stated How To Clean Your Terminal WARNING DO NOT USE UNDILUTED AMMONIA OR ABRASIVE CLEANERS Switch off and unplug the mains power supply units from the terminal PIN Pad charging stand and WiFi access point where applicable Carefully note how all the cables are connected and disconnect all cables before cleaning Apply denatured alcohol methylated spirits to a clean soft non abrasive low lint cloth Carefully wipe the entire terminal and WiFi access point Use an air duster compressed air to clean in and around the printer mechanism Introduction Safety Information And Battery Guarantee Cont Battery Module Guarantee Unless the terms amp conditions of your terminal supply 2 differ the battery module is excluded from the Spire Payments terminal warranty and is guaranteed for one year If your battery module fails after this period you must purchase a replacement battery module from Spire Payments Battery module performance does degrade over time and you will need to purchase a replacement when the battery module performance becomes unacceptable PCI PTS PCI SSC s approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory If any
3. Application bar VISA M O REFUND Screen Saver If a key has not been pressed for 30 seconds the terminal s display will automatically revert to a screen saver This will be displayed for a further 3 minutes after which the display will go blank SPw60 and SPw70 Pressing any key will turn the display back on 34 Page 35 Icons Index The following is an index to the icons shown in the status bar Battery level indicator 100 Charge 75 Charge 50 Charge 25 Charge Warning Charging Signal strength indicator 100 Signal 75 Signal 50 Signal 25 Signal Under 10 Signal GPRS Connected Connectivity indicators WiFI 100 WiFI 75 WiFI 50 WiFI 25 LAN connection LAN disconnected b Serial Serial PSTN PSTN Pin Pad Pin Pad Connected Disconnected Connected Disconnected Connected Disconnected 33 Page 36 Icons Index Cont The following is an index to the miscellaneous icons Additional Icons E kel ed SHIFT Engaged Numbers Lowercase Uppercase Welcome screen graphics Screen Buttons IN Contactless Icon Chip amp Pin Icon Swipe Card Icon 36 Page 37 Menu Operation Reports And Terminal Menu The screens below show the Reports and Terminal Menu This is displayed by pressing the MAIN MENU key when the Transaction Menu or Welcome Screen is displayed As there are more than five menu options it is split between two screens To access the second screen press the ARROW key below
4. gt re UKCA Standard 70 PAYMENTS action Interaction Convergence User Manual Spire Payments SP Family LADS 91 WWW Spirepayments com Introduction Accessories SPp10 PIN Pad Charging Stand For more information regarding these accessories and how to obtain them please contact your terminal leasing company Additional accessories such as mounting poles may also be available from third party suppliers Introduction Spire Payments SP Terminal Family Thank you for choosing your new Spire Payments terminal The terminal range offers simple operation combined with ability to perform fast and secure payment transactions Please read through this User Manual which contains important information to help you install use and maintain your payment terminal Content includes step by step guides for all the transaction types running reports and end of day procedures If you requested any additional services such as Mobile Top Up these will be explained in supplementary documentation supplied with your terminal 2014 Spire Payments Holdings S a r l All rights reserved All information is subject to change without notice and Spire Payments does not warrant the information s accuracy or correctness Spire Payments the Spire Payments logo Thyron Thyron Payments Systems and the Thyron Payments Systems logo are trademarks service marks or registered trademarks or service marks of Spire Payments Holdings S a
5. Cable tidy Use when the cardholder presents A removable clamp keeps cables in a Chip Card place amp prevents disconnection Keypad NNNM oes bee Swipe card reader For merchant amp cardholder data entry Use when the cardholder presents a debit or credit card without a Chip or when prompted by the terminal Battery compartment 000009000000090090090000000000000090900900909 0 p p y Battery replacement is detailed on page 19 in this User Manual and in Eee Pelad e ERN KRDUME SIM SAM compartment the Quick Reference Guide Please do not open unless instructed Page 17 Understanding Your Equipment SPp10 PIN Pad SPp10 Overview Four status LEDS c M issis Cable access hatch Refer to the contactless section on Please do not remove page 43 in this User Manual for details Colo r display iessxexdidsnienixvonisciei uis be sddbas Dette nener NUES i Displays transaction instructions for cardholder which entails prompting for PIN Chip Card reader x c A IESE AETA A Keypad Use when the cardholder presents For merchant amp cardholder data entry a Chip Card Page 18 Privacy Shield The PCI Security Standards Council specifies International Standard ISO9564 for protection against fraudulent observation of the PIN during PIN entry To comply with this standard your terminal may be supplied with either a pre fitted privacy shield or as an optional accessory Ifg you require a privacy shield a
6. Identification TID This is printed in full on the merchant s copy of all transaction receipts Merchant Identification MID Your bank will have issued you with a MID supplied in a separate documentation pack directly from them If you do not have this number please contact your bank Before taking transactions you should confirm the MID printed on your Terminal Parameters Report matches the MID issued by your bank If not please contact the your helpdesk You may have separate MIDs for American Express Diners Club JCB and Duet cards and the mobile Top Up service if you have requested these Merchant Local Password Your terminal contains a merchant password that you are encouraged to change from the default setting Please refer to the password section for a full explanation Batch End Of Day Banking Settlement At the end of each business day the Settlement procedure must be performed on the terminal If you do not complete this procedure you may experience delays in funds being transferred to your bank account Cash Register Interface If you have an SP terminal or PIN Pad integrated with your cash register till system many of the functions of the terminal will be carried out by cash register functions Certain functions described in this user manual may not be available via the cash register interface If your terminal operates in conjunction with a cash register your head office or the product manufacturer will ha
7. the arrow icon at the bottom of the display This operation can be repeated from the second screen to return to the first part of the menu 09 11 13 12 00 Gal 09 71 13 12 00 Gal New trans Setup Batch Function Reports Tests Terminal Re Print CL Receipt Main Menu Main Menu Selection of an item from a menu can display a sub menu with more options see right for an example You may return to the original menu by pressing the ARROW key under the upward pointing arrow icon E 09 11 13 12 00 Gal X Z Audit Summary Reports 37 Page 38 Training Mode PLEASE NOTE The Training Payment Card is not supplied with the terminal as standard Once the terminal is switched to Training Mode it enables the user to perform all transaction types without the actual transfer of funds You may use normal Chip and PIN cards to perform these training transactions How To Switch To Training Mode Ensure the terminal is displaying the Welcome screen Press the MAIN MENU key to display the Transaction Menu Select TERMINAL from the menu Select TRAINING from the menu Type in the local password default is 0000 and press the green ENTER key e The screen will display SWITCH TO TRAIN MODE Select YES by pressing the green ENTER key Press the MAIN MENU key to return to the Welcome screen Using Training Mode Once in Training Mode the text TRAINING MODE will be
8. 00 1 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key Step 3 The terminal will then prompt for the entry of data from the paper authorisation receipt including card number expiry date this is not checked by the terminal as the transaction may have occurred in the past card issue number authorisation code and whether the cardholder was present or not at the time of the original transaction You will not be asked for Cardholder Security CSC data or Address Verification AVS data since the cardholder will no longer be available to supply this information when capturing data from a paper voucher please note you must under no circumstances write down the CSC or AVS data as this is a breach of Data Security Standard requirements 63 Page 64 Forced Authorisation Cont Step 4 The terminal will print out a merchant copy receipt acknowledging the capture of the data Keep with the original paper voucher for your records The transaction data will be submitted by the terminal when it next goes online to the acquirer Example Of Forced Sale Receipts SPIRE PAYMENTS SALISBURY 9 60900000000000000000000000600000000000000006 9 SP1 2UD TERMINAL ID 91234567 HH IIHHRR MERCHANT ID 123000123 1234000012345678 KEYED eeeeeeseeceeeees FORCED AUTH eee mH AMOUNT 10 00 CUSTOMER NOT PRESENT 252 AUTH 12345
9. DATE 09 11 13 TIME 12100 TXN 1234 6090009000000090000909090000000000900900000000009099999 0600000000090000000000009000000000090000000900000000990000099 ecc ccc eeccce Merchant s copy Merchant name address Transaction Information e Terminal ID Merchant ID Card type Card number full Transaction type Transaction Amount Verification method Date and time Transaction number Auth Code Merchant s copy of receipt 64 Page 65 Hotel and Rental Operations The SP family of terminals allow transaction types for use in the hotel industry These transaction types are also relevant for other merchant categories such as car rentals The transaction is performed in two parts a Pre Authorisation and a confirming Completion The optional Express Check Out feature that allows Customer Not Present checkout and Tipping features are not available unless requested and agreed with your bank Pre Authorisation Check In The Pre Authorisation is performed during check in The final bill is estimated and the cardholder s account checked for sufficient funds The estimated amount is reserved in but not taken from his her bank The funds are eventually taken using a Completion transaction when the cardholder settles his her bill on check out There are of course other situations where these transactions would be useful A Pre Authorisation transaction must be completed within a set amount of time
10. PRINTER Select RECEIPT A test receipt will be printed Paper Feed Ensure the terminal is displaying the Welcome screen Press the MAIN MENU key once to display the Reports and Terminal Menu Press the right ARROW Select SETUP Select PRINTER Select PAPER FEED Select PAPER FEED which feeds the paper 5mm on every key press 89 Appendix D Terminal Functions Using Functions Shortcut The following functions can be initiated by pressing the Functions key on the Transactions Menu and entering a two digit number see table below You may be asked to enter a password before the function can be activated This facility is often quicker than using the MENU system Please only use those functions listed below Function Change date and time Paper feed Power saving Reprint last transaction Change local password Local options passwords 90 Appendix E Set a PABX Digit s Terminals with a dial connection come pre configured with the option to dial a 9 prefix digit before dialling out By default If you require a PABX Digit please call the helpdesk Glossary Terminal Operation AVS Address Verification System A security method used for Customer Not Present keyed transactions to help reduce fraud This method confirms the house number and numbers from the postcode of the Cardholder s registered address Not applicable on International cards Batch The store of tra
11. SALE 09 11 13 12 00 Gal Step 3 You may be asked to confirm the amount after which the cardholder must type in his her PIN Personal Identification Number on the terminal keypad or the optional PIN Pad After the PIN has been entered the cardholder should press the green ENTER key The terminal then completes the transaction as described for the Sale transaction described earlier 37 Page 58 Example Of Sale And Cashback Receipts SPIRE PAYMENTS Merchant s copy SALISBURY 9090000000000000000000000000000000000000000002009 SP1 2UD TERMINAL ID 91234567 eee IH III RH MERCHANT ID 1253000402359 leceee cecus CREDITODEUISAQSS OU eeosoonneresse 1234000012345678 WGC o PANT SRO WOR nl C c M iniae AID A0000000012345 BooocudoddoudOOOOpUOOUOU C saie START 07 95 EXPIRY 12 20 cesseceesseceesscceeees Terminal ID skeeness Merchant ID GAPBICAGHES ene Card type SALE AMT 10 00 eccc0600200000092 9 CASH BACK 22 00 Leeeeemes TOTAL 30 00 E EEIE Card AID PIN VERIFIED AUTH 12345 DATE 09 11 13 TIME 12100 TXN 1234 e09000000000000900000090000999 0 0600000000000009009000000000000099 Date and time Merchant name address Transaction Information Card number full ICC signifies Chip Card used Card sequence number Card start and end dates Transaction type Transaction Amount amp Cashback Amount Verification method Transaction number Auth Cod
12. card number If the card number is keyed the terminal will prompt Customer Present For an Express Check Out select NO by pressing the red CANCEL key otherwise select YES by pressing the green ENTER key Step 2 09 11 13 12 00 Gail Type in the Pre Authorisation amount in pence or cents for ROI and press the green ENTER key If you performed incremental Pre Authorisations then you must enter the total value of all Pre Authorisations on this card Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI 100 00 PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key CREDITODEVISACOMPLETION 07 Page 68 Completion Check Out Cont DIES fF 09 11 13 12 00 Gal Type in the Completion amount in pence or cents for ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can 110 00 be deleted by pressing the yellow CLEAR key Step 4 Completion amount confirmation is requested by pressing the CREDITODEVISACOMPLETION green ENTER key 09 1113 12 00 Gal Step 5 Refer to the receipt for the latest Pre Authorisation on this card and note the AUTH code printed near the bottom Key this AUTH code and press the green ENTER key The terminal will now connect
13. on a regular basis the terminal s batch record of totals will become full The Settlement procedure must be performed before you can resume taking transactions See page for more information STORE FULL The terminal stores offline authorised transactions until it next successfully connects to your acquirer To prevent delays in funds reaching your bank account the terminal will only store a limited number of transactions before displaying this message Please contact the helpdesk immediately UNSUPPORTED CARD It is not permissible for the card number to be used on the terminal PLEASE NOTE This message is usually the result of typing in the card number incorrectly Check you have the correct number and try re typing carefully If problems persist please contact the helpdesk 80 Troubleshooting Terminal Problems Terminal screen is blank Battery Module not charging SPw60 and SPw70 only Countertop models SPc50 Check that the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on If an extension cable is being used check the fuse Check that the power supply is connected to the socket on the base of the terminal Mobile models SPw60 and SPw70 Ensure a battery module is fitted Hold down power button on side of terminal until display illuminates If the terminal does not beep and turn on Connect the power supply into the power socket on the rear of the termi
14. printed on all receipts Depending on the amount entered the simulated response will be different allowing staff to simulate all transaction outcomes Use the Training Payment Card to start a transaction e 0 01 to 100 0 01 to 1 00 or 0 01 to 1 00 in ROI will display AUTH CODE XXXX 200 2 00 or 2 00 in ROI will display REJECTED e 300 3 00 or 3 00 in ROI will display DECLINED BY CARD e 400 4 00 or 4 00 in ROI will display PICK UP CARD e Any other amount will display INVALID AMOUNT If you are prompted for a cardholder PIN use 1234 38 Page 39 Training Mode Cont How To Leave Training Mode Ensure the terminal is displaying the Welcome screen Press the MAIN MENU key to display the Reports and Terminal Menu Select TERMINAL from the menu Select TRAINING from the menu Type in the local password default is 0000 and press the green ENTER key The screen will display LEAVE TRAINING MODE Select YES by pressing the green ENTER key Press the MAIN MENU key to return to the Welcome screen PLEASE NOTE Ensure you do not attempt live transactions in Training Mode as the funds will not be transferred into your bank account 59 Page 40 Setting the Merchant Password You may be asked to enter a password to perform certain functions Different passwords protect different terminal functions and it is best to change these from the factory defau
15. r l All other trademarks are the property of their respective owners Any Spire Payments software described in this document is subject to a Software License Agreement Please refer to the Software License Agreement for information regarding the terms of use Introduction Spire Payments SP Terminal Family Cont Spire Payments manufacture a wide range of terminals to meet all retail environments Countertop Terminal SPc50 With Optional SPp10 PIN Pad The SPc50 countertop terminal is designed to operate on a countertop and can be connected to an optional PIN Pad SPp10 The terminal is powered by a mains power supply Countertop terminal with PIN Pad SPc50 with optional SPp10 PIN Pad Power supply Mains power supply Communication method Via the Internet and or analogue phone line Introduction Spire Payments SP Terminal Family Cont Portable Terminals SPw60 And SPw70 The SPw60 and SPw70 terminals have been designed to meet the needs of those merchants requiring portable payment In the case of the SPw60 this is designed to be used in a shop or restaurant The SPw70 is completely mobile and utilises the latest GPRS technology Both the SPw60 and SPw70 are powered by an internal lithium battery The SPw60 and SPw70 have the option of being supplied with a charging stand but an alternative charging solution is to plug a mains power supply directly into the rear of the terminal The option provided with your SPw60 and SPw 0 wil
16. reports are not a substitute for the Settlement procedure The Merchant password default 0000 may be requested prior to running these reports For compliance with the PCI Data Security Standard you must contact the helpdesk to access Full View reports Full View reports may not be avalable on your terminal X Totals This is a running report that can be printed off at any point in time during the day It displays the total number and total value of transactions performed for each Acquirer since the last Z Report was performed This report DOES NOT reset the totals 09 NOV 13 12300 Z TOTALS SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 91234567 or ORO dU THE SOY QOO Oge5o MERCHANT ID 123000123 Z Totals VISA 2 111 00 DR 2 20 00RER TOTAL 91 00 DR SUBTOTAL FOR TXNS 0002 0011 2 111 00 DR to zero 2 20 00 CR TOTAL 91 00 DR G 6000006 TOTALS GoDoooBnOoU ooQDO0D0OoogD00g 2 111 00 DR 2 20 00 CR TOTAL 91 00 DR eeoecececeerec ee sc eee eee eee eee eee eee ee eee ee eee TOTALS RESET 77 09 NOV 13 12 00 X TOTALS SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 91234567 PR E MERCHANT ID 123000123 VISA 2 111 00 DR 2 20 00 CR TOTAL 91 00 DR SUBTOTAL FOR TXNS 0002 0011 2 111 00 DR 2 20 00 CR TOTAL 91 00 DR unos TET MEME 2 111 00 DR 2 20 00 CR TOTAL 91 00 DR TOTALS NOT RESET This report can be done at the end of each business day or working week It performs
17. the same function as an X Totals Reports but then resets the reports totals in the terminal back Page 78 Reports Cont Audit Performing an Audit on the terminal will print out a report of each transaction that has been put through the terminal since the last Settlement This can be used in the unlikely event of a Settlement error allowing you to check transactions in the terminal s batch against the Merchant copies of the receipts There are two versions of this report Limited View and Full View Both views show transaction type card type and amount Limited View reports show only the last four digits of each card number Full View reports show the full card number PLEASE NOTE For compliance with the PCI Data Security Standard you must contact the helpdesk to access Full View Summary SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 91234567 AUDIT REPORT 09 NOV 13 000001 010003382 STREAMLINE INV TRANS AUTH CARD NUMBER CARD TYPE TOTAL 360464 SALE 01024 KKKKKKKKKEKEKOOLO VIS 1 00 360467 COMPLETION 00042 KKKKKKKKEKEKOOIO VIS 110 00 360472 REFUND 10106 KKKKKKKKKEKEKOOLO VIS 10 00 360473 REFUND 10114 KKKKKKKKKKEKOOLO VIS 10 00 SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 123000123456 TRANS TOTAL BY ISSUER 09 NOV 13 VISA SALES 2 ETOO REFUNDS 2 20 00 TOTAL 4 91 00 Performing a Summary on the terminal will print out a report of the amount and totals of each type of transaction pe
18. to your acquirer The terminal will now connect to your acquirer and display progress If the transaction is approved the Approval Code will then be displayed and the terminal will print the merchant s copy of the receipt CREDITODEVISACOMPLETION See Appendix A for possible transaction responses 68 Page 69 Completion Check Out Cont Step 6 Remove the card and the merchant s copy of the receipt and press the green ENTER key The terminal will then print the customer s copy of the receipt Step 7 Tear off the customer s copy and hand it to the cardholder For an Express Check Out or No Show you must mail this to the cardholder Express Check out Express Check Out is performed in the same way as a normal Completion transaction documented above selecting No at the Customer Present prompt Note You will require agreement from your leasing company to perform Express Check Out transactions Additional Charge after Check Out and No Show Any additional charges identified after Check Out or charges arising from a No Show situation should be processed as separate card not present Sale transactions Tipping It is possible to activate tipping at Check Out In this case the terminal will prompt for a Base Amount then a Tip Amount before confirming the transaction Please contact your leasing company if you require the tipping feature An example transaction is as follows A hotel charges 100 per night for a roo
19. CTING VIA IP ATTEMPT 3 If the terminal fails to connect check the following in this order e heterminal may be out of the WiFirangeof Ensure the WiFi access point is correctly the WiFi access point If possible move the connected to your Internet access point terminal closer to the WiFi access point e The terminal may not be properly configured e Check the WiFi access point is turned on to the WiFi access point amp plugged in See Appendix F for information on how to configure your terminal and access point 86 Appendix A Transaction And Terminal Responses APPROVAL CARD BLOCKED CALL AUTH CENTRE COMMS FAIL DECLINED DECLINED BY CARD HOST DECLINED INVALID TRANSACTION The word APPROVAL plus a 2 to 6 digit Approval Code indicates the transaction was approved by the Card Issuer The Card Issuer has blocked the card from use A call to the Authorisation Centre is required to complete the transaction PLEASE NOTE If this happens on successive transactions please call the helpdesk The terminal is unable to contact the acquirer The transaction has been declined by your acquirer or the Card Issuer The chip on the card decided to decline the transaction PLEASE NOTE The card makes the final decision on whether to approve a transaction If this happens on successive transactions please call the helpdesk The terminal has received a decline response from the acquirer The attempted ty
20. Card reader or PIN Pad if fitted Type in the base amount in pence or cents for ROI and press the green ENTER key Example 100 00 Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 59 Page 60 Sale And Tip Inserting A Chip Card Cont Step 2 09 11 13 12 00 Gl eal Ask the cardholder if they wish to enter a tip If the answer is yes select YES by pressing the green ENTER key If the answer is no select NO by pressing the red CANCEL key If the cardholder chooses YES by pressing the green ENTER key Type in the base amount in pence or cents for ROI and press the green ENTER key 09 1113 12 00 Gal Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 09 11 13 12 00 GI sal Step 3 The cardholder is requested to confirm the tip amount 60 Page 61 Sale And Tip Inserting A Chip Card Cont 09 11 13 12 00 Gal Step 4 The cardholder should confirm the total value of the transaction by selecting YES by pressing the green ENTER key 09 11 13 12 00 Gal Step 5 If the transaction was started by inserting or swiping the card Option 2 then go to St
21. E Page 72 Sale Transaction Cont Step 6 09 11 13 12 00 Gal If prompted enter the numbers from the cardholder s first line of his her address and press the green ENTER key Example If the first line of the customer s address is 159 Baker Street enter 159 PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key The terminal will now connect to your acquirer After the terminal connects it will display the response from your acquirer VISA SALE Step 7 The transaction will now continue as with a normal Sale transaction but the PIN entry phase will be skipped You will receive a response from the acquirer informing you whether the address and postcode entered are correct You must decide if you are happy to continue with the transaction If you select NO by pressing the yellow CLEAR key the terminal will print out the Reversal copy of the receipt and connect to your acquirer to reverse the transaction If you select YES by pressing the green ENTER key the transaction will complete Example Of Sale Receipt Customer Not Present Keyed The receipts will have the same information as a swiped card except the dotted line and declaration will be replaced by the text CUSTOMER NOT PRESENT 72 Page 73 Refund nserting A Chip Card A Refund transaction should only be performed if an End of Day Banking Settlement has
22. If not completed within this period it will become invalid and reallocated funds will return to the cardholder s account Your bank can advise you on this time limit The value of the Completion must also be within a specified range of the original Pre Authorisation not dramatically different Your bank can advise on the upper and lower variances allowable Step 1 EF 09 11 13 12 00 GI spf Select the PRE AUTH transaction type from either the Transaction Menu or the TRANS option of the Terminal and Reports Menu The exact location will be dependent on your terminal s configuration Type in the Pre Authorisation amount in pence or cents for ROI and press the green ENTER key 100 00 Example Typing in 10000 would equate to a value of 100 00 100 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can PRE AUTH be deleted by pressing the yellow CLEAR key 65 Page 66 Hotel and Rental Operations Cont 09 11 13 12 00 GI sf Step 2 The terminal will prompt for the cardholder s card to be inserted or swiped The transaction will continue in the same way as a normal Chip 100 00 and PIN Sale VISA PRE AUTH SPIRE PAYMENTS SALISBURY SP1 2UD Merchant s copy TERMINAL ID 91234567 MERCHANT ID 123000123 Auth GOCE sisteedend CREDITODEVISA 1234000012345678 ICC PAN SEQ NO 01 AID A0000000012345 START 07 95 EXPIRY 12 20 AUTHORISATION ONLY AMOUNT 100 00 PIN
23. If you are happy with the signature comparison select YES by pressing the green ENTER key The transaction will be approved and a customer copy of the receipt will be printed Go to step 5 If you are not happy with the signature select NO by pressing the yellow CLEAR key The terminal will print a merchant reversal receipt for the original transaction amount Tear off and keep for your records Press the green ENTER key SIGNATURE Step 5 Tear off the customer s copy and hand it to the cardholder along with his her card The transaction is now complete The terminal will automatically return to the Transaction Menu 52 Page 53 Example Of Sale Receipts Swiped Card Merchant s copy SPIRE PAYMENTS SALISBURY Beil cjg A occ GRRE Merchant name address TERMINAL ID 91234567 Ce rrcccvccevcceccenccce MERCHANT ID 125000125 aes gi WAIST i eei a 1234000012345678 SWIPED e TE START 07 95 EXPIRY 12 20 I e eese menn Transaction information oio pop ee Terminal ID SALE OAE E O OEI AT T ood OO OOT E OO E O T RN Merchant ID AMOUNT 10 00 i Pesse Card type PLEASE SIGN BELOW z p ANEPXERAREUKEE Card number full SWIPED signifies swiped card jp Pererewytemi Card start and end dates 2494 0v EF MPEEP UE EE Transaction type M eee eee eee Transaction Amount PLEASE DEBIT MY ACCOUNT WITH TOTAL SHOWN AUTH 12345 DATE 09 11 13 TINE 12 00 TXN 1234
24. O 32 CANCEL CLEAR ENTER Keypad EF 09 11 13 12 00 Gl sal Page 33 Using Your Terminal Cont Terminal Display The SPw60 SPw70 and SPc50 all share a common graphical display in landscape format on the SPc50 and portrait on the portable terminals Please note a portrait format has been used in this User Manual for illustration purposes The display is separated into three specific areas Status Bar At the top of the display is a black bar with white text and coloured icons This is known as the status bar and it displays the following information from left to right Battery level indicator only portable terminals See icon index Date in dd mm yy format e Time in hh mm format e Connection method icon See icon index Signal strength icon SPw70 portable terminal only See icon index Middle Of Screen The middle of the screen largest area is used to display choices for data entry requests instructions transaction progress and any other relevant information To represent specific operating modes this part of the displays different colour backgrounds Green Transaction Flow Screens Blue Reports and Menus Application Bar At the bottom of the screen there is a black bar with white text This is known as the application bar and it displays information about the transaction in progress 33 Page 34 Using Your Terminal Cont Status bar 09 1113 12 00 Gal Middle of screen
25. ON MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates the terminal has connected successfully In this case the following display will be a response from your acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make a two further attempts to connect before reverting to dial backup The screen will display CONNECTING VIA IP ATTEMPT 2 CONNECTING VIA IP ATTEMPT 3 One of the following error messages may also be displayed LINE IDLE The terminal cannot make a connection The Ethernet cable may not be connected e Your router or LAN Local Area Network may Your ISP Internet Service Provider may be not be working properly experiencing problems CONNECTING VIA DIAL The terminal has failed to connect 3 times using IP and has reverted to dial backup The terminal will try amaximum of 3 times to connect via dial and then void the transaction if it cannot connect If this happens please call the helpdesk as soon as possible to ensure your terminal operates at its optimum speed 84 Troubleshooting Communication Problems SPw70 GPRS The normal sequence of messages displayed during a transaction using a GPRS connection is CONNECTING VIA IP CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates the terminal has connected successfully In this case the disp
26. PLEASE SIGN BELOW Auth Code NI R M Date and time Transaction number SPIRE PAYMENTS SALISBURY Customer s copy SP1 2UD l TERMINAL ID 4567 Card number truncated for security MERCHANT ID x 00123 VISA Payment methods v66 HK EH AK KK EHH H 7B SWIPED ICC Chip Card SALE SWIPED Card was swiped AMOUNT 10 00 KEYED Keyed entry Customer s copy of receipt 53 CUSTOMER COPY PLEASE RETAIN FOR YOUR RECORDS SIGNATURE VERIFIED AUTH 12345 DATE 09 11 13 TIME 12 00 Page 54 Sale Presenting A Contactless Card The terminal will offer contactless payment if the terminal supports the functionality the card supports the functionality e and the transaction amount is below the threshold of 15 00 Step 1 When the terminal is ready to perform a Sale transaction it will show the Welcome screen If the cardholder requests a contactless payment you must first enter the Sale amount in pence or cents in ROI and press the green ENTER key 09 1 13 12 00 Gal Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key Main Menu 09 11 13 12 00 Gal Ask the customer to place his her card in close proximity to the terminal display or PIN Pad display if fitted The four LED
27. VERIFIED AUTH 12345 DATE 09 11 13 TIME 12 00 TXN 1234 IMPORTANT The merchant receipt must be kept in a safe place as you will need to refer to the AUTH number when performing the Completion transaction If the estimated amount used for the Pre Authorisation is no longer adequate to cover the estimated final bill incremental authorisation should be performed e g for an extended stay This may be required if the Pre Authorisation expires your bank must advise on how long Pre Authorisations remain valid An incremental Pre Authorisation is performed in exactly the same way as a Pre Authorisation above 66 Page 67 Completion Check Out A Completion transaction is performed at the end of a stay to debit funds from the card holder For a rental environment this will be when the vehicle is returned In order to perform a Completion transaction a Pre Authorisation must have been previously performed using the same card You will need the authorisation code from the most recent Pre Authorisation receipt relating to this transaction You do not need to use the same payment terminal as was used for the Pre Authorisation Step 1 Select the Completion transaction type from either the Transaction Menu or the TRANS option of the Terminal and Reports Menu The exact location will be dependent on your terminal s configuration Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted OR Type in the
28. address Do not confuse with Message Authentication Certificate a certificate used in the UKCA Standard 70 message protocol PABX Private Automatic Branch eXchange Usually found as part of a larger telephone system requiring the user to press a number on their telephone to make an external call TCP port A number representing a service at a particular IP address 93 Glossary Software License 2014 Spire Payments Holdings S a r l All rights reserved All information is subject to change without notice and Spire Payments does not warrant the information s accuracy or correctness Spire Payments the Spire Payments logo Thyron Thyron Payments Systems and the Thyron Payments Systems logo are trademarks service marks or registered trademarks or service marks of Spire Payments Holdings S a r l All other trademarks are the property of their respective owners Any Spire Payments software described in this document is subject to a Software License Agreement Please refer to the Software License Agreement for information regarding the terms of use Spire Payments Holdings S a r l Proprietary Information 94
29. ard Cont Card Reading Status Four LEDs are present above the display providing feedback on the success of the operation Contactless status LED1 LED2 LED3 LEDA NOT READY OFF OFF The reader is not ready to read a card This mE can be caused by lack of power or failure in communicating with the terminal IDLE The reader has power but is waiting for E information from the terminal before being a ie ZO We reste concious Calas READY TO READ CARD The reader is ready to start the transaction and can read contactless cards CARD READ SUCCESSFULLY STAGE 1 This indicates the first stage of card reading has been successful N N CARD READ SUCCESSFULLY STAGE 2 N E s Ru bn pA stage of card reading CARD READ SUCCESSFULLY STAGE 3 N uU Ru A stage of card reading FF E 1 FF m O O O CARD READ SUCCESSFULLY STAGE 4 O All lights will turn off within a quarter of a second This means the cardholder may remove their card CONTACTLESS CARD READING HAS NOT O BEEN SATISFIED POSSIBLY CAUSED BY A problem with the contactless read process The reason for this error will be displayed The process has not satisfied all the criteria and the cardholder will be asked to insert the card in the chip reader to perform the OFF mm OFF mm OFF mm OFF mm ON ON OFF mm OFF mm OFF OFF mm OFF EM ON ON ON OFF mE OFF EM transaction Please note The five blue stages above represent a successful con
30. aspect of the PED is different from that which was tested by the laboratory even if the PED conforms to the basic product description contained in the letter the PED model should not be considered approved nor promoted as approved For example if a PED contains firmware software or physical construction that has the same name or model number as those tested by the laboratory but in fact are not identical to those PED samples tested by the laboratory then the PED should not be considered or promoted as approved No vendor or other third party may refer to a PED as PCI Approved nor otherwise state or imply that PCI SSC has in whole or part approved any aspect of a vendor or its PEDs except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC or in an approval letter All other references to PCI SSC s approval are strictly and actively prohibited by PCI SSC When granted an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSC s goals but the approval does not under any circumstances include any endorsement or warranty regarding the functionality quality or performance of any particular product or service PCI SSC does not warrant any products or services provided by third parties Approval does not under any circumstances include or imply any product warranties from PCI SSC including without limitati
31. been completed subsequent to the original transaction that needs to be refunded If the banking hasn t been completed a Void transaction should be performed instead Step 1 Select the REFUND transaction type from either the Transaction Menu or the TRANS option of the Terminal and Reports Menu The exact location will be dependent on your terminal s configuration 09 11 13 12 00 GI sal Step 2 green ENTER key Example PLEASE NOTE REFUND Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted Step 3 The transaction will now complete as per a normal transaction but the PIN entry phase will be skipped 73 09 11 13 12 00 Gal 1 SALE 2 REFUND 3 FORCE Enter the Refund amount in pence or cents in ROI and press the Typing in 1000 would equate to a value of 10 00 10 00 in ROI If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 09 11 13 12 00 Gal Main Menu Page 74 Example Of Refund Receipt Merchant s copy SPIRE PAYMENTS SALISBURY E OM S a Merchant name address TERMINAL ID 91234567 ecocsoccocccccecceccccccccs MERCHANT ID USADO Taare we VAIS 1 eo oo AEAEE ni 1234000012345678 TOC TTT 23 o i Transaction Information gt i i p i ie Terminal ID T nb Merchant ID REEUND oie P ecccccccccoc Card type AMOUNT 10 00 ee p aA Card number full ICC signifies inse
32. d access You need take no further action to ensure your PCI DSS compliant environment meets this specific requirement 4 secure payment applications The Spire Payments terminal and its software applications have been designed in line with PCI DSS and industry best practices You need take no further action to ensure your PCI DSS compliant environment meets this specific requirement Page 13 Data Security Standard PCI DSS Advice 5 protection of wireless transmissions The Spire Payments SPw60 utilises Wi Fi wireless transmissions in accordance with PCI DSS and industry best practices 6 testing payment applications to address vulnerabilities Spire Payments have a process to identify newly discovered security vulnerabilities and have timely development and deployment of security patches and upgrades You need take no further action to ensure your PCI DSS compliant environment meets this specific requirement 7 secure network implementation The payment application operates in the Spire Payments SP hardware environment and does not need to log application activity 8 ensuring cardholder data must never be stored on a server connected to the Internet If you are using the Spire Payments SP device on a Local Area Network for the payment transaction interface and you are using a local server to store and forward the transaction data you must take steps to protect the transaction data in accordance with DSS requirements 9 secur
33. d have been received The terminal may contain stored transactions for a number of reasons such as low risk and contactless transactions If any transactions are stored in the terminal a successful Settlement will automatically send them to your acquirer s Procedure Step 1 Ensure the terminal is at the Welcome screen and press the MAIN MENU key to display the Reports and Terminal Menu Select BATCH and then select SETTLE Step 2 You may be requested to enter the Merchant Password Step 3 If your terminal is configured with multiple Acquirers select the Acquirer you want to settle However the selection of ALL HOSTS is recommended The terminal will connect to the selected Acquirer s and print out the Settlement report The Settlement totals will be reset to zero once this process is complete If you do not complete this procedure it may result in your terminal failing to automatically update and may expose you to the risk of charge backs Responses Totals Agree Everything was received by your Acquirer s and the totals in the terminal match their totals f3 Page 76 Settlement Cont Totals Disagree There has been a discrepancy in the total value of the transactions that the Acquirer has and those in the terminal i e the totals are out of balance The terminal will print the error code 73 on the receipt of each transaction after the discrepancy occurred This will require y
34. der your terminal inoperable and or may result in late non payment of funds into your account Spire Payments reserves the right to charge for unauthorised use of your SIM Spire Payments may charge an administration fee for misuse or replacement of a lost or locked SIM WiFi SPw60 Portable Terminal Only The SPw60 is a portable device which utilises the wireless technology known as WiFi This is ideal for retail environments such as restaurants where waiters can take payment at the table To install the SPw60 you must note the following Your terminal will be pre configured for use on standard networks featuring DHCP automatic allocation of IP addresses In the unlikely event that your network does not have this feature please call the your helpdesk for assistance Please ensure the specific IP addresses and TCP ports provided by your terminal supplier are not blocked by a network firewall WiFi Access Point To operate the SPw60 within your premises you will also be provided with a WiFi access point Both the WiFi access point and terminal are pre configured with all the necessary information to allow the devices to communicate Should the terminal or WiFi access point be replaced or the link between the terminal and WiFi access point fail reconfiguration may be needed See Appendix F for details of the SPw60 to WiFi access point pairing procedure Please note If you are not using the Spire Payments provided WiFi access point
35. e Customer s copy Card number truncated for security Payment methods ICC Chip Card SWIPED Card was swiped KEYED Keyed entry Customer s copy of receipt 58 SPIRE PAYMENTS SALISBURY SPIM2UD TERMINAL ID 4567 MERCHANT ID 00123 CREDITODEVISA KKKKKKKKKEKKH GTB TEE PAN SEQ NO 01 AID A0000000012345 SALE CASH SALE AMT 10 00 CASH BACK _ 20 00 TOTAL 30 00 CUSTOMER COPY PLEASE RETAIN FOR YOUR RECORDS PIN VERIFIED AUTH 12345 DATE 09 11 13 TIME 12 00 Page 59 Sale And Tip Inserting A Chip Card This is much the same as a regular Sale transaction but with the added ability of including a tip in addition to the transaction amount PLEASE NOTE This is a service that must be requested from your acquirer When activated tipping will be set by default for all Sale transactions Step 1 When the terminal is ready to perform a Sale and Tip transaction it will display the Welcome screen You can start a Chip and PIN Sale and Tip transaction in one of two ways Option 1 09 11 13 12 00 Qal Enter the Sale amount in pence or cents in ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key Main Menu 09 11 13 12 00 GI sal Option 2 Insert the Chip Card into the terminal s Chip
36. e also ensure they are disposed of in a secure manner at the end of that period Failure to do so may result in charge backs or fraudulent activity 1 retention of full magnetic stripe card validation code or PIN block data The payment application within the Spire Payments SP family of terminals does not retain such data You need take no further action to ensure your PCI DSS compliant environment meets this specific requirement 2 protection of stored cardholder data The payment application within the Spire Payments SP family of terminals protects stored cardholder data in a secure manner You must ensure you give the correct copy of the receipt to the cardholder clearly marked CARDHOLDER COPY and retain the merchant receipts in a secure area with limited access to authorised staff The merchant receipts must be destroyed by incineration or by cross shredding when they become obsolete Your bank will advise on the period necessary for retention of receipts You should perform an End of Day Banking Settlement every day and must settle at least once a week to purge the payment application of cardholder data Your terminal may be configured to perform this process automatically every day if you are unsure how your terminal is configured please contact the your helpdesk 3 provision of secure authentication features The payment application operates in the Spire Payments SP hardware environment and does not require username or passwor
37. e remote software updates Software updates will be carried out automatically by the Spire Payments terminal management system This system ensures only authenticated payment software is loaded onto your terminal 10 secure remote access to payment application There is no remote access to the payment application 11 encryption of sensitive traffic over public networks Transactions sent over network connections are always encrypted by the payment application using Secure Socket Layer SSL technology You may engage your business with 3rd party agents who provide services that are part of your overall payment process e g shopping cart providers web design firms often referred to as Common Points of Service or Service Providers Agents acting as a Service Providers must be compliant with PCI DSS and be registered with the card schemes Refer to www serviceprovidersurvey com correct at the time of publication for more information about Service Provider registration You must never communicate sensitive cardholder data by any means unless it is encrypted Spire Payments will never request such data from you Sensitive cardholder data means Page 14 Data Security Standard PCI DSS Advice e the Card Number often known as Primary Account Number or PAN the Cardholder Name the card Expiration Date the card CV2 number the last three digits printed on the card signature strip or for American Express the four digit value prin
38. ed by pressing the yellow CLEAR key Main Menu Step 2 09 1113 12 00 Gal Carefully type in the long number on the front of the card As you type you will notice the message changes from SWIPE INSERT CARD to ENTER CARD NUMBER as the number begins to appear in the box on the screen Once the number has been typed in correctly press the green ENTER key You may also be asked to enter the expiry date 12345678901234 of the card PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 70 Page 71 Sale Transaction Cont 09 1113 12 00 Gal Since the cardholder and card is not present select NO by pressing the yellow CLEAR key 09 11 13 12 00 A io VISA SALE If prompted ask the cardholder for the 3 digit CVV2 code security code on the back of the card and press the green ENTER key For an American Express card enter the 4 digit code printed on the front of the card PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 09 11 13 12 00 Gal Step 5 If prompted enter the number contained within the cardholder s postcode and press the green ENTER key Example If the customer s postcode is SP12 6UD enter 126 PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key VISA SAL
39. ep 6 Otherwise you will be requested to insert or swipe the card Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted Step 6 The cardholder will be prompted for his her PIN on the terminal or the optional PIN Pad After the PIN has been entered the cardholder should press the green ENTER key The terminal will now attempt to connect to your acquirer and the rest of the transaction will continue in the same way as for a normal Chip and PIN sale Page 62 Example Of Sale And Tip Receipts SPIRE PAYMENTS Merchant s copy Merchant name address Transaction Information Card number full ICC signifies Chip Card used Card sequence number Card start and end dates SALISBURY 9090000000000000000000000000000000000000000002009 SP1 2UD TERMINAL ID 91234567 ee HH MERCHANT ID 1253000402359 cleceee cecus CREDITODEUISASSS 1L eeosoenneresse 1234000012345678 WGC o A PANT RO WOR OE E c UM iniaa AID A0000000012345 e E sae i START 07 95 EXPIRY 12 20 cecseceesseceesecceeees Terminal ID eer Merchant ID SALE E SU ooo c E c UvvUv Card type BASE 100 00 eccc0600200000092 9 TIP NEUEM Leeeeeces TOTAL 110 00 eee Card AID PIN VERIFIED E ET Transaction type AUTH 12345 DATE 09 11 13 TIME 12 00 TXN 1234 0 06000000000009000009000000000000099 Date and time Transaction Amount amp Tip Amount Total Amount Verification method Transaction number
40. ep any spare batteries in a cool dark dry place such as a refrigerator Do not expose to fire or incinerate Never expose to temperatures less than 20 C or greater than 60 C You must dispose used or faulty batteries using either your local battery disposal facility in accordance with local laws or by return to Spire Payments Do not discard with general waste and do not incinerate Insulate the battery module contacts with electrical tape prior to disposal This battery module is a lithium ion battery Introduction Safety Information And Battery Guarantee Cont General Caution And Safety Instructions Do not attempt to disassemble service or repair any part Do not use if damaged or with signs of tampering Only use the supplied power adapter with electrical outlet of the correct rating To avoid the potential hazard of electrical shock do not use in wet environments or during an electrical storm Do not use in the proximity of potentially flammable gases or substances Ensure cables used do not cause a trip hazard or risk the device being dropped on to a hard surface Do not expose to excessive heat or cold Only operate between 0 C and 40 C Before cleaning disconnect from electrical outlet Use only a dry or dampened soft cloth Do not immerse use liquids sprays or aerosol cleaners Clean all spillages quickly This device is intended for handheld use only SPw60 and SPw70 terminals
41. ethods ICC Chip Card SWIPED Card was swiped KEYED Keyed entry Customer s copy of receipt 49 S bd a ecc ecccss00000000900029000999 k esecocooooeo eescocococooooocoooooo cecocooooooooooooooooooooo 0 060600090000000000000000090900009 0 0600000000000009009090090000000000099 Merchant s copy Merchant name address Transaction Information Terminal ID Merchant ID Card type Card number full ICC signifies Chip Card used Card sequence number Card AID Card start and end dates Transaction type Transaction Amount Date and time Transaction number Verification method Auth Code SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 4567 Urt MERCHANT ID 00123 CREDITODEVISA orsus esee us kkkkkkkkkkkk5678 ICE PAN SEQ NO 01 AID A00000000123456 SALE AMOUNT 10 00 CUSTOMER COPY PLEASE RETAIN FOR YOUR RECORDS PIN VERIFIED AUTH 12345 DATE 09 11 13 TIME 12 00 Page 50 Sale Swiping A Card If your terminal cannot read the Chip on the presented Chip Card or one is not present you may be given the option to swipe the card s magnetic stripe located on the rear of the card Step 1 When the terminal is ready to perform a Sale transaction it will show the Welcome screen You can start a Sale transaction in one of two ways Option 1 09 11 13 12 00 Qal Enter the Sale amount in pence or cents in ROI and press the green ENTER key Example Typing in 1000 wou
42. ge 22 in this User Manual and in the Quick Reference Guide Serrated paper cutter Receipts will emerge from this slot and can be removed by pulling across the serrated cutter Swipe card reader Use when the cardholder presents a debit or credit card without a Chip or when prompted by the terminal Battery compartment Battery replacement is detailed on page 19 in this User Manual and in the Quick Reference Guide Page 16 Understanding Your Equipment SPc50 Countertop Terminal SPc50 Overview Four status LEDS aessesixisaimetiaci iun sexeve Ur PARESEMONUN REIR VYREEKHEN rene dE TIRE L datas Paper roll compartment Refer to the contactless section on EE More information about your printer page 43 in this User Manual for details jo 3 and how to load a paper roll can be found on page 22 in this User Manual Colour display ss cvs and in the Quick Reference Guide Displays merchant menu system and transaction progress Serrated paper cutter Receipts will emerge from this slot and can be removed by pulling across the serrated cutter Power button Press button to turn the terminal on USB Port eene i For connecting peripheral equipment Power supply socket This is where the power supply plugs into the terminal Ec Terminal connections This is where the PIN Pad telephone line network and serial cables attach Chip Card reader Eee
43. gits of the card number in Limited View mode To access Full View please contact the helpdesk REVIEW 79 Troubleshooting Error Messages When inserting swiping a card or keying in the card number When a Chip Card is inserted swiped or the long card number is typed in the terminal will check against a number of parameters downloaded from the Spire Payments system If the terminal rejects the card it will display one of the following messages ACQUIRER DISABLED The terminal has become logged off from your acquirers Please contact the helpdesk to have your terminal logged on again CARD ERROR The magnetic stripe could not be read when the card was swiped Check that it was swiped the correct way round and try again or try a different card f problems persist please contact the helpdesk PLEASE REMOVE CARD The chip could not be read when the card was inserted Check that it was inserted the correct way round or try an alternative f problems persist please contact the helpdesk EXPIRED CARD The card inserted is past its expiration date or the date on the terminal is incorrect INVALID CARD The check digit last digit of the card number entered is incorrect Double check you have the correct number and try re typing carefully MAN ENT NOT ALLOWED Typing in the number of this type of card is not allowed by the Card Issuer You must only insert or swipe it SETTLEMENT REQUIRED If the Settlement procedure is not completed
44. he terminal This is known as presenting the card This method of payment is for small transactions and is designed to speed up the entire process Contactless technology is available as standard on the Spire Payments SP terminal family How To Present A Contactless Card The card must be placed close to the display area within a few millimetres for several seconds during which time the LEDs will indicate the read status see LED status table below Contactless Limits Contactless transactions are only permissible under 15 00 2014 figure If the amount entered for the transaction is above this limit you will be prompted to perform a Chip and PIN or Swipe transaction Cardholder Authentication A contactless transaction will neither prompt for the cardholder s PIN nor signature However depending on previous contactless use on the card it may prompt the terminal to revert to a Chip and PIN transaction for security purposes Contactless Transactions Supported The following transactions are permissible with a contactless card Sale Refund If a transaction type not listed above is requested by a contactless card the terminal will prompt for a Chip and PIN or Swipe transaction Receipts A merchant receipt is printed with every contactless transaction but the printing of a customer receipt is optional The skipping of this step speeds up the transaction process further 43 Page 44 Presenting A Contactless C
45. how the Welcome screen You can start a Chip and PIN Sale and Cashback transaction in one of two ways Option 1 09 11 13 12 00 Qal Enter the Sale amount in pence or cents in ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 09 11 13 12 00 Gal Main Menu This screen will be displayed Main Menu 56 Page 57 Sale And Cashback Inserting A Chip Card Cont Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted Option 2 Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted Type in the Sale amount in pence or cents for ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key Step 2 09 11 13 12 00 Gal Type in the Cash amount If the cardholder decides he she does not want Cashback at this stage of the transaction do not enter an amount and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key CREDITODEVISA
46. ibbed oval and sliding it backwards If a battery module is already fitted place your thumb nail into the recess at the base and pull upwards The battery module will lift out of the compartment See section Safety Information and Battery Guarantee in the introduction for battery module disposal instructions Step 3 Remove the packaging from the new battery module and ensure the connections are aligned with those in the battery compartment The Spire Payments logo should be facing upwards Note The battery module can only be fitted in one orientation Page 20 Battery Module SPw60 amp SPw70 Terminals Cont With the contacts aligned insert the module into the battery compartment by pushing downwards Step 5 Slide the battery compartment cover back into position 20 Page 21 Optiona Charging Stand For SPw60 amp SPw7O Portable terminals may come with a charging stand When the terminal is placed on a powered charging stand it will charge the battery module Power indicator Illuminates red once mains power supply is connected to the stand Page 22 Loading A Paper Roll The SPw60 SPw70 and SPc50 terminals are all supplied with a paper roll It may be loose in the box or can be found in the terminal s paper compartment It is critical that only approved paper rolls are used and these can be obtained from authorised paper roll supplier SPp60 And SPp70 Paper Roll Loading Procedure P
47. l PIN Pad and the screen appears blank Check it is securely connected into the yellow socket on the back of the main terminal labelled PIN PAD Turn the main terminal off and back on again by switching it off or unplugging it at the electrical wall socket Your terminal uses thermal paper rolls to print receipts This paper will only print on one side If the paper is feeding through but appears blank When the rolls supplied with the terminal are used up you must obtain replacements from the supplier recommended by your leasing company Check your paper rolls Check that the roll is loaded the correct way round See Quick Reference Guide or the paper loading section within this User Manual for more information Only use paper from an authorised supplier for Spire terminals If the screen appears frozen and doesn t react to key presses or inserting a card Switch off the power by unplugging at the wall electrical power socket Leave the terminal off for ten seconds Restore the electrical supply and wait for the terminal to complete rebooting and return to the idle screen If the above suggestions do not resolve the problem please contact the helpdesk 82 Troubleshooting Communication Problems SPc50 dial only The normal sequence of messages displayed during a transaction using a dial connection is CONNECTING VIA DIAL CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW Thi
48. l depend on the agreement with your terminal leasing company Portable Terminal Portable Terminal SPw60 SPw7O Power supply Power supply Battery module with optional mains powered Battery module with optional mains powered charging stand or plug top power supply charging stand or plug top power supply Communication method Communication method Via the Internet with supplied WiFi Access Point GPRS Communication with WiFi Access Point WiFi Introduction Safety Information And Battery Guarantee General Safety Information e Do not use if visibly damaged Do not apply power operate below 0 C and above 40 C Do not store in an unpowered state below 20 C and above 60 C Do not expose to moisture and do not store or operate in high humidity environments Do not disassemble Do not incinerate or crush This product is not suitable for use in hazardous environments such as petrol stations chemical depots etc Keep out of reach of children and pets Battery Module Safety For The SPw60 And SPw70 Portable Terminals Recharge the battery module only with the supplied power supply or charging stand Do not short circuit battery module contacts by placing metal objects across the connections Use only batteries supplied by Spire Payments as a replacement e Do not drop or impact Do not disassemble puncture or breach Do not leave in direct sunlight Do not moisten or throw into water Ke
49. lace the terminal face down on the counter and gently pull upwards on the lever located in the middle of the printer door Step 2 Discard any packing material from the paper roll Place the roll in the compartment as shown in the diagram The paper must feed from underneath the roll The correct orientation of the paper is critical if you experience blank receipts the paper may be incorrectly inserted or of the wrong specification Pull a length of paper until it protrudes from the top of the terminal Step 3 Close the printer door until an audible click is heard Step 4 Turn the terminal over and tear off the excess 22 Page 23 Loading A Paper Roll Cont SPc50 Paper Roll Loading Procedure Step 1 With the terminal facing upwards place finger and thumb on either side of the printer door squeeze inwards and pull upwards at the same time Step 2 Discard any packing material from the paper roll Replace the roll as shown in the diagram The paper must feed from underneath the roll The correct orientation of the paper is critical if you experience blank receipts the paper may be incorrectly inserted or the wrong specification Pull a length of paper until it protrudes from the top of the terminal Close the printer door until an audible Click is heard and tear off the excess 23 Page 24 Cable Connection SPw60 And SPw70 Portable Terminals With Charging Stand Step 1 If a charging
50. lay will show the response from your acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make a two further attempts to connect before voiding the transaction or reverting to dial backup if T4230 The screen will display CONNECTING VIA IP ATTEMPT 2 CONNECTING VIA IP ATTEMPT 3 One of the following error messages may also be displayed LINE IDLE The terminal cannot make a connection e here may be low no GPRS signal e here may be no SIM card installed PLEASE NOTE GPRS terminals come with a SIM card pre installed by Spire Payments If there is no SIM card installed a warning will display at power up If this happens please call the helpdesk DO NOT remove the SIM unless instructed by the helpdesk DO NOT install your own SIM 85 Troubleshooting Communication Problems SPw60 WiFi The normal sequence of messages displayed during a transaction using a WiFi connection is CONNECTING VIA IP CONNECTION MADE PROCESSING NOW APPROVAL XXXXXX CONNECTION MADE PROCESSING NOW This message indicates that the terminal has connected successfully In this case the following response displayed will be from your acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make a further two attempts to connect before voiding the transaction The screen will display CONNECTING VIA IP ATTEMPT 2 CONNE
51. ld equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 09 1113 12 00 Gal Main Menu Swipe the Card in the terminal s magnetic stripe reader see page 42 Main Menu 50 Page 51 Sale Swiping A Card Cont Option 2 Swipe the Card in the terminal s magnetic stripe reader see page 42 A Sale transaction will be initiated Type in the Sale amount in pence or cents for ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key EF 09 11 13 12 00 GI sal Step 2 You may be asked to enter the last 4 digits of the card number for an additional security check Enter the four digits and press the green ENTER key The terminal will display the card type 09 11 13 12 00 Gl sal Step 3 The terminal will now connect to your acquirer and display progress Once complete the terminal will print the merchant s copy of the receipt Tear off the receipt and press the green ENTER key Ask the cardholder to sign on the dotted line RECEIPT Page 52 Sale Swiping A Card Cont Step 4 09 11 13 12 00 Gl eal Compare the cardholder s signature on the receipt to that on the rear of the card
52. lock the PIN and the cardholder must contact his her card issuer or have it unlocked at an ATM If the cardholder forgets his her PIN and does not want to continue you can cancel the transaction by pressing the red CANCEL key on the ENTER PIN screen Alternatively you may be allowed to continue and bypass the PIN If you select BYPASS the terminal will ask for the cardholder to sign the merchant s copy of the receipt which you will be asked to verify PLEASE NOTE Signature verification is not as secure as Chip and PIN and you may incur charge backs from your acquirer if you use it How To Swipe A Card If the card presented is a Chip Card it must be inserted into the terminal or PIN Pad If your terminal cannot read the Chip you may be given the option to swipe the card s magnetic stripe As an additional security measure you may be requested to enter the last 4 digits of the card number If a Chip Card is swiped prior to being inserted into the terminal or PIN Pad the terminal will request the card is inserted into the Chip Card reader How To Swipe A Card Swipe the card with the magnetic stripe facing down and towards the terminal Swipe the card quickly in either direction 42 Page 43 Presenting A Contactless Card Presenting A Contactless Card Some card types support contactless technology This is the ability for a payment to be taken by simply holding the card in close proximity a few millimetres to t
53. lt to protect against potential fraudulent usage of the terminal PLEASE NOTE To protect against fraudulent activity with regard to voice referred transactions you must amend your merchant password to your own value Local Merchant Password The local password sometimes referred to as a merchant password is used to protect certain terminal functions such as enabling Training Mode This password comprises of four digits and has a factory default of 0000 If you forget this password please contact your helpdesk To change the local password follow the procedure below Ensure the terminal is displaying the Welcome screen Press the MAIN MENU key to display the Reports and Terminal Menu e Press the right ARROW key to show the additional menu items e Select SETUP from the menu Select PASSWORD from the menu e Select CHANGE from the menu Type in the old password and press the green ENTER key Type in the new local password default is 0000 and press the green ENTER key Repeat the previous step e The terminal will beep and display TRANSACTION ACCEPTED The local password is now updated Maintenance Password The maintenance password is used to protect supervisory terminal functions This password comprises of six digits You will to call your helpdesk to optain this password 40 Page 41 Transactions Your terminal is able to provide the following transaction ty
54. m A customer arrives at the hotel and indicates that they will be staying for five nights A Pre Authorisation is performed for 500 Before checkout the customer indicates that they will be staying for an additional two nights Because this is a significant portion of the original bill the hotel chooses to perform a top up authorisation This is for 200 for the extra two nights Whilst at the hotel the customer spends 10 in the bar each night bringing the total bill to 770 The Completion transaction is performed with the Pre Authorisation amount of 700 the sum total of the previous authorisations and the authorisation code from the second Pre Authorisation The final amount entered for the transaction is 770 69 Page 70 Sale Transaction Customer Not Present Keyed This method is used for taking transactions when the cardholder is not next to the terminal a telephone order for example Please note Some of the screens which ask for information are dependent on your terminal s configuration If a screen is absent simply skip to the next step Step 1 E 09 11 13 12 00 Gal When the terminal is ready to perform a keyed Sale transaction it will show the Welcome screen Enter the Sale amount in pence or cents in ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be delet
55. n handheld devices 92 Glossary Communications Broadband Internet Broadband systems are typified by being always connected and having faster connection speeds than dial up The most popular kinds of broadband include ADSL Asymmetric Digital Subscriber Line and Cable Dial backup The ability of a terminal to revert to the dial mode of communication in the event of an IP Ethernet connection being unavailable DHCP Dynamic Host Control Protocol A system where IP Addresses are assigned to networked equipment automatically DSL filter A device that improves the quality of an ADSL broadband enabled telephone line by separating data and voice signal frequencies Ethernet A standard used to physically connect devices together Networking protocols such as IP can be used over Ethernet connected equipment GPRS General Packet Radio Service This is a method of communicating data via the mobile phone network IP Internet Protocol A method whereby data is transmitted over networks such as the Internet may also be expressed as TCP IP IP address A number represented in the form XXX XXX XXX XXX which identifies a device on the Internet for example 193 129 71 130 These numbers are the networking equivalent of telephone numbers MAC address Media Access Control address An individual address given to every piece of Ethernet networking equipment This address is always marked on Spire Payments equipment containing such an
56. nal or place on a powered charging stand Hold down the power button on the side of the terminal keypad until the screen illuminates If the terminal still does not beep and turn on Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on If an extension cable is being used check the fuse Hold down the power button on the side of the terminal keypad until the screen illuminates PLEASE NOTE If problems persist please call the helpdesk If the battery module is not charging Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on If an extension cable is being used check the fuse Check that the power supply is plugged into the socket on the rear of the charging stand or the rear of the terminal Troubleshooting Terminal Problems WiFi access point doesn t turn on SPw60 only PIN Pad screen is blank Receipts print out blank Screen appears frozen OR Terminal does not react to inserting a card PLEASE NOTE If the WiFi access point power indicator light doesn t turn on when it is plugged into the mains Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on If an extension cable is being used check the fuse Check that the power supply is plugged into the correct socket on the WiFi access point If you have connected up the optiona
57. nd Cashback Receipts Sale And Tip Example Of Sale And Tip Receipts Forced Authorisation Hotel and Rental Operations Pre Authorisation Check In Completion Check Out Sale Customer Not Present Keyed Refund Example of Refund Receipt Settlement Reports Reviewing Transactions Reprinting Receipts Troubleshooting Error Messages Terminal Problems Communication Problems Appendices Transaction And Terminal Responses CVV2 And AVS Responses Terminal Functions From The Menu System Terminal Functions Using Functions Shortcut Set A PABX Digit s Glossary Terminal Operation Communications Software License O 2014 Spire Payments Holdings S a r l All rights reserved All information is subject to change without notice and Spire Payments does not warrant the information s accuracy or correctness Spire Payments the Spire Payments logo Thyron Thyron Payments Systems and the Thyron Payments Systems logo are trademarks service marks or registered trademarks or service marks of Spire Payments Holdings S a r l All other trademarks are the property of their respective owners Any Spire Payments software described in this document is subject to a Software License Agreement Please refer to the Software License Agreement for information regarding the terms of use Page 11 Important Information Terminal Identification TID Each terminal contains an electronically programmed eight digit number known as a Terminal
58. nd one has not been supplied please contact your service provider s helpdesk You must have a privacy shield fitted to your PIN entry device unless one of the statements below is true You only perform keyed transactions e g in a mail order business without the cardholder present Cardholders enter his her PIN into the separate handheld SPp10 PIN Pad Cardholders can enter his her PIN while holding the terminal in his her hand as with the SPw60 or SPw70 portable terminals Page 19 Battery Module SPw60 amp SPw70 Terminals If you have a portable terminal it will use a removable rechargeable lithium ion battery module The battery module will need to be charged when you receive a new terminal a replacement battery and during day to day use Charging instructions are detailed elsewhere in this User Manual and in the Quick Reference Guide supplied with the terminal Battery Maintenance The standby time for the battery fitted to the SPw60 and SPw70 is approximately 120 hours depending on settings and operational environment It is recommended to always return the terminal to the charging base or connect to the power supply when not in use to maintain maximum charge While handling the battery module ensure you do not short the connections with metallic objects Battery Module Installation And Replacement Place the terminal face down on the counter and remove the battery cover by applying pressure with your finger on the r
59. nsaction totals in the terminal CVV2 Card Security Code also known as CVV CV2 CVC CVVC and CSC This is usually used for keyed transactions to reduce fraud The CVV2 code is a 3 digit number found on the signature stripe or for American Express a four digit code on the front of the card Cashback or PWCB A value add service which allows you to debit a cardholder s debit card and hand over the equivalent value in cash MID Merchant Identification A 7 16 digit number assigned by your bank to identify a merchant Often abbreviated to MID Additional card schemes may have separate MIDs PIN Personal Identification Number This is usually a 4 digit number entered at the point of sale to validate the Cardholder End Of Day Banking Settlement The procedure whereby the terminal checks the totals it has stored in its Batch with the totals stored at your acquirer Terminal ID TID A unique 8 digit number assigned to each terminal UKCA UK Cards Association The organisation defining the rules and standard for the operation of most Point of Sales equipment in the United Kingdom and Ireland Formerly known as Association for Payment Clearing Services APACS Communications WiFi Access Point A device that allows a WiFi terminal to connect to a host or acquirer The access point can communicate with an external network either via dial or network communications WiFi A wireless method of short range communication usually found i
60. nto the mains power socket and switch on Note Multiple SPw60 terminals can communicate with a single WiFi access point SPw60 Portable Terminal s Expected Range The range of a SPw60 from the WiFi access point should be in the region of 100 feet in all directions but this can vary due to internal obstructions and potential interference from other equipment see page 28 for siting recommendations Once the system is powered it is best to carry the terminal to the extremes of your premises where you would expect to take payment and check operation If necessary relocate the WiFi access point Alternatively it is possible to boost the WiFi signal strength by purchasing an aftermarket repeater 29 Page 30 Installation Please read and follow the separate Quick Reference Guide received with your terminal This User Manual and the Quick Reference Guide contain instructions on how to e Connect the cables and accessories e g power supply telecoms cable and PIN Pad Install the paper roll Charge the battery module SPw60 and SPw70 Switch on your terminal 30 Page 31 Using Your Terminal Please note the screens shots and receipt examples on your terminal may differ in detail from those depicted in this manual Turning The Terminal On To turn the terminal on press the power button found on the left hand side of the terminal until the screen lights up The terminal will automatically scroll through several screen
61. ocket identified with the PIN PAD label If you are connecting the terminal to a routing device connect the cable to the socket identified with a LAN label Step 4 Ensure all cables are sat in the recesses and re fit the cable tidy by sliding downwards until an audible click is heard Analogue phone line Connect the blue or black phone line to a working telephone socket Internet connection Connect the black or yellow Internet cable to your Internet access point for example a router Power finally connect the power supply to a live mains socket 25 Page 26 Communications Information Analogue Phone Line Connections The SPc50 countertop terminal utilises an analogue phone line dial up or Internet connection to communicate with acquiring systems and the Spire Payments terminal management system The choice of communication method will be dependent upon the configuration requested by the terminal leasing company In some situations an Internet connection may be chosen as the primary communication method with an analogue phone line being an alternative in the event of a network problem The following points must be observed Terminals using dial up connections are designed for use on analogue telephone lines such as those provided by the Public Switched Telephone Network PSTN and some Private Branch Exchanges PBX PABX These terminals will not operate on a proprietary digital telephone extension The te
62. on any implied warranties of merchantability fitness for purpose or non infringement all of which are expressly disclaimed by PCI SSC All rights and remedies regarding products and services which have received an approval shall be provided by the party providing such products or services and not by PCI SSC or the payment brand participants EU Compliance Statement Spire Payments Holdings S a r l hereby declares that this device is in compliance with the essential requirements and other relevant provisions of the R amp TTE Directive A copy of the EU Declaration of Conformity is available online at www spirepayments com Introduction Additional Services Available For Your Terminal Card Types Accepted The terminal is configured as standard to support Visa and Mastercard scheme credit and debit cards For some merchant categories credit card support may not be allowable The terminal can support American Express Diners Club and JCB scheme cards depending upon your bank agreements with these schemes Sale Purchase With Cashback The terminal can be configured to offer Sale with Cashback Tipping The terminal can be configured for a tipping service Pre Authorisations Hotel And Rental The terminal can be configured for Pre Authorisations and Completion transaction types that are widely used in the hotel and rental business sectors Force Authorisations The terminal can be configured to accept Force Authorisations This feat
63. ou to receive the receipts for that day s transactions to find the one that caused the error Once discovered you can contact the Acquirer to rectify the situation PLEASE NOTE Manual program updates will reset the totals and may cause this response Totals Unconfirmed The terminal was unable to connect to your Acquirer s See page 81 for help with troubleshooting communication problems or call the helpdesk Cannot Confirm The terminal was unable to connect to your Acquirer s This is only displayed when the terminal has previously attempted a Settlement that had a Totals Unconfirmed response PLEASE NOTE If you are unsure of any aspect relating to the Settlement procedure please contact your Acquirer or the helpdesk Example Of Settlement Receipts 6 09 NOV 13 12 00 Z TOTALS SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 91234567 STREAMLINE MERCHANT ID 123000123 TOTALS AGREED TXN 1234 76 VISA CURRENT 2 VOID 2 DECLINED 80 1905 32 DR 2 7500 CR TOTAL 1830 32 DR CURRENT TOTAL S1 FOR TXNS 0001 0109 80 1905 32 DR 2 75 00 CR TOTAL 1830 32 DR Page 77 Reports There are a number of different reports that can be produced by the terminal each with a different purpose To access the reports menu press the MAIN MENU button and select REPORTS PLEASE NOTE The reports in this section are for optional usage and only designed to help you keep track of your orders and accounts These
64. pe of transaction is not allowed on the terminal 8 Appendix B CVV2 And AVS Responses DATA MATCHED DATA NOT MATCHED DATA NOT CHECKED SEC CODE MATCH ONLY AVS MATCH ONLY The address postcode and CVV2 code data supplied have all matched the data held by the Card Issuer The CVV2 code and one or both of the address details has not matched the data held by the Card Issuer Your acquirer has not checked the address data that has been typed in The CVV2 code typed in has matched the data held by the Card Issuer but one or both of the address details did not The address details typed in have matched the data held by the Card Issuer but the CVV2 code did not 88 Appendix C Terminal Functions From The Menu System The following terminal functions can be initiated from the Menu System Allows the user to reprint a receipt of the last transaction in the current batch Ensure the terminal is displaying the Welcome screen Press the MAIN MENU key once to display the Reports and Terminal Menu Select REPORTS Select REPRINT If prompted press the 1 key to print the last receipt or press 2 followed by the invoice number for the receipt you would like reprinted Printer Test Allows the user to test the printer Ensure the terminal is displaying the Welcome screen Press the MAIN MENU key once to display the Reports and Terminal Menu Press the right ARROW Select TESTS Select
65. pes e Sale e Pre Authorisation Sale with Cashback Completion Sale with Tip Refund e Force Authorisation PLEASE NOTE By default your terminal will not be configured to accept all transaction types Please contact your terminal leasing company for further details on how to add other transactions PLEASE NOTE There are multiple configurable options on the SP range of terminals which are set by the acquirers As such the transaction flows within this manual may vary slightly to those displayed on your terminal How To Insert A Chip Card If your terminal is fitted with a PIN Pad the card reader in the terminal is disabled In this situation the cardholder inserts his her Chip Card into the PIN Pad card reader If no PIN Pad is fitted the cardholder can insert his her Chip Card into the terminal or if preferred they can ask you to perform the operation How To Insert A Chip Card If the card has a Chip on the front insert the card either in the main terminal or separate PIN Pad SPp10 with the Chip facing up and towards the terminal PIN Pad When the card is inserted correctly you should feel some resistance and hear an audible soft click Page 42 Transactions Cont What Happens If The Cardholder Has Forgotten His Her PIN The cardholder usually has 3 attempts to enter his her PIN correctly If they enter it incorrectly 3 times in a row even on different days and in different locations the card will
66. press the green ENTER key on the PIN entry device EF 09 11 13 12 00 GI sal 47 The terminal will now connect to your acquirer and display progress If the transaction is approved the Approval Code will be displayed and the terminal will print the merchant s copy of the receipt See Appendix A for possible transaction responses 09 1113 12 00 Gul RESPONSE Page 48 Sale Inserting A Chip Card Cont 09 1113 12 00 Gal Step 3 Remove the card SMART CARD 09 1113 12 00 Gal Step 4 The terminal will then print the merchant s copy of the receipt Then press the green ENTER key Step 5 The terminal will then print the customers copy of the receipt Hand this receipt to the card holder and return their card The transaction is now complete The terminal will automatically SMART CARD return to the Welcome screen 48 Page 49 Example Of Sale Receipts SPIRE PAYMENTS SALISBURY SP1 2UD eccc c csc0cccc00002900029009 TERMINAL ID MERCHANT ID CREDITODEVISA 1234000012345678 PAN SEQ NO 01 AID A00000000123456 START 07 95 EXPIRY 12 20 91234567 123000123 9000000000000000900009000090000099000990009990009 ecccccccecccccccoc 0 000900090000000909909000000909909000090999000099990000999 eeccccce ecccssocsccccccceocco PIN VERIFIED AUTH 12345 DATE 09 11 13 TIME 12 00 TXN 1234 Customer s copy Card number truncated for security Payment m
67. rformed for each Acquirer Reprint This allows you to quickly reprint a copy of the last transaction receipt There are two versions of a reprinted receipt Limited View and Full View Limited View shows only the last four digits of each card number Full View shows the full card number 78 Page 79 Reviewing Transactions Reprinting A Receipt The SP family of terminals maintain a Batch record of all transaction information since the last successful Settlement was performed It is possible to review the Batch find the appropriate transaction and if required reprint the receipt There are two versions of this feature Limited View and Full View Limited View shows only the last four digits of each card number Full View shows the full card number Please note For compliance with the PCI Data Security Standard you must contact the helpdesk to access Full View reports Full View reports may not be avalable on your terminal EF 09 11 13 12 00 Gl sal 1 LIMITED VIEW Step 1 2 FULL VIEW Press the MAIN MENU key select BATCH from the Report and Terminal menu and then select REVIEW Select LIMITED VIEW SELECT VIEW 09 11 13 12 00 GI sal Step 2 The last transaction performed will be displayed You have the option to scroll through the available transactions using the ARROW keys A typical transaction summary is shown to the left Please note The duplicate copy will only show the last four di
68. rminal will need to be configured see Appendix E if your line requires a prefix number to dial externally a 9 is a typical example Using double adaptors extension cables and or telephone cables not supplied by Spire Payments may cause communication problems e Installing the terminal on a line using a third party call service may cause communication problems Broadband Internet Access Compatibility If the telephone line you wish to use is also shared with other devices including telephones ensure all sockets are fitted with ADSL or DSL filters This does not just apply to the socket your Internet access point is connected to Incorrect installation may cause communication problems Wired Network SPc50 Countertop Terminal Only The SPc50 countertop terminal can connect over a network connection via a local area network The SPc50 countertop terminal connection is on the back of the terminal white NET port This is connected to your Internet connection point see previous section 26 Page 27 Communications Information Cont GPRS SPw70 Portable Terminal Only The SPw70 portable terminal communicates through the mobile telephone network using a GPRS connection A Subscriber Identity Module SIM is pre installed into the terminal by Spire Payments to control this connection The following points should be noted Do not remove the SIM unless instructed by your helpdesk Unauthorised removal of the SIM may ren
69. rted card PLEASE S GN BELOW NES s Sequence number f T T ENTE Expiry date X ecccscccsccccscccoccccccccn Transaction type PLEASE CREDIT MY ACOQUNT WITH TOTAL SHOWN deeesoosoosoosoosoccsocoocoos Transaction Amount 2879 REFUND ACCEPTED DATE 09 11 13 TIME 12 00 TXN 1234 E E E E A T PLEASE SIGN BELOW ee REFUND ACCEPTED Y m Date and time Transaction number Customer s copy Card number truncated for security eee nnns Payment methods ICC Chip Card SWIPED Card was swiped KEYED Keyed entry Customer s copy of receipt 4 SPIRE PAYMENTS SALISBURY SP1 2UD TERMINAL ID 4567 MERCHANT ID 00123 CREDITODEVISA ek kk kk 5678 TEE PAN SEQ NO 01 REFUND AMOUNT 10 00 CUSTOMER COPY PLEASE RETAIN FOR YOUR RECORDS SIGNITURE VERIFIED REFUND ACCEPTED DATE 09 11 13 TIME 12 00 Page 75 Settlement At the end of a business day the Settlement procedure must be performed on the terminal unless set to automatically settle at a particular time of day if you are unsure whether your terminal settles automatically please contact your helpdesk Automatic Settlement is not usually permitted For the totals to display correctly this must be done during the Banking Window time set by your Acquirer During a Settlement the terminal will connect to your acquirer s and ensure that all transactions processe
70. s at the top of the display will indicate a successful read see page 43 Once the card is successfully read ask the cardholder to remove the card Main Menu 54 Page 55 Sale Presenting A Contactless Card Cont 09 1113 12 00 Gal Step 2 The terminal will now connect to your acquirer and display progress If the transaction is approved the Approval Code will be displayed and the terminal will print the merchant s copy of the receipt See Appendix A for possible transaction responses Step 3 The merchant s copy of the receipt will be printed and the terminal will ask if a customer copy is required RESPONSE Step 4 If a customer receipt has been requested tear off and hand it to the cardholder The terminal will automatically return to the ENTER AMOUNT screen Example Of Sale Receipts Presented Contactless Card The receipt is identical to the Chip Card Sale receipt except CONTACT replaces ICC and VERIFIED BY PIN is removed p Page 56 Sale And Cashback Inserting A Chip Card This is similar to a regular Sale transaction and if enabled replaces the standard Sale transaction described previously There is a facility to enter an additional figure for Cashback PLEASE NOTE This is a service that must be requested from your acquirer Cashback is only allowed on Debit Cards not Credit Cards Step 1 When the terminal is ready to perform a Sale and Cashback transaction it will s
71. s message indicates the terminal has connected successfully In this case the following display will be a response from the acquirer See Appendix A for common transaction responses If the terminal fails to connect on the first try it will make two further attempts to connect before voiding the transaction The screen will display CONNECTING VIA DIAL ATTEMPT 2 CONNECTING VIA DIAL ATTEMPT 3 One of the following error messages may also be displayed LINE IDLE The terminal has detected the presence of a line and attempted to dial but is experiencing a problem connecting e The line may require a prefix number to dial e The terminal may be connected to a out on for example a 9 broadband line without a DSL filter e he number the terminal dials may notbe A third party call service may be in use on working on your phone line the line LINE BUSY WAIT The terminal is not detecting normal dial tone on the telephone line e The line may be in use dead or faulty e heterminal may not be connected or the connection to the line is loose e Atelephone cable or adaptor may be faulty PLEASE NOTE Please ensure you are using the telephone cable supplied with the terminal Other telephone cables may not be compatible 83 Troubleshooting Communication Problems SPc50 IP With Dial Backup The normal sequence of messages displayed during a transaction using an IP Ethernet connection is CONNECTING VIA IP CONNECTI
72. s of information until the Welcome screen is displayed 09 1113 12 00 Gal Main Menu Welcome screen Turning The Terminal Off To turn the terminal off press the power button for three seconds ensure SHUTDOWN is highlighted and press the green ENTER key PLEASE NOTE Highlighting RE START will re start the payment application Page 32 Using Your Terminal Cont Terminal Keypad The SPw60 SPw70 and SPc50 all share a common keypad layout The MAIN MENU key represented by a square and positioned above the 2 key toggles between menus e The ARROW keys either side of MAIN MENU key are used to move to the next and previous menu screens When activated an arrow will also be seen on the display above the appropriate key The numeric keys The key allows the cycling of character selection on the numeric keys during text entry For example pressing 1 and then E E will cycle through 1 Q Z 1 The star key is used to cycle through the following nine characters during text entry The action of the green ENTER key will be displayed in a green box at the bottom of the display The action of the red CANCEL key will be displayed in a red box at the bottom of the display The action of the yellow CLEAR key will be displayed in a yellow box at the bottom of the display The green ENTER key will select YES The yellow CLEAR key will select N
73. stand has been supplied place in a convenient location Insert the supplied power lead into the rear of the charging stand and connect into a mains socket Once connected turn the mains on A small red power indicator light will illuminate on the side of the charging stand The SPw60 portable terminal will also come with a WiFi access point connection of which is covered in the next section Cable Connection SPw60 And SPw70 Portable Terminals Without Charging Stand The SPw60 and SPw70 portable terminals can either be supplied with a charging stand as described above or just a power supply If you are operating without a charging stand charging of the internal battery module is achieved by the following procedure Step 1 Plug the power supply into the rear of the terminal as shown in the picture and leave to charge The SPc50 countertop terminal and optional SPp10 PIN Pad need to be located near a mains socket and the desired communication point telephone socket and or network connection 24 Page 25 Cable Connection SPc50 Countertop Terminal With Optional SPp10 PIN Pad Place the terminal face down on the counter and use both thumbs to slide the cable tidy upwards as indicated by the unlock arrow Step 2 Thread the black power supply cable as detailed in the picture Plug the telephone cable into the socket identified with the LINE label If a PIN Pad has been supplied plug its black curly cable into the s
74. tactless card read process 44 Page 45 Typing In Card Numbers Customer Present If the terminal cannot read the Chip or the magnetic stripe on the card you can type in the long number on the front of the card Once all the information has been entered and the transaction approved by the acquirer the terminal will ask for the cardholder to sign the merchant s copy of the receipt PLEASE NOTE Signature verification is not as secure as Chip and PIN and you may incur charge backs from your acquirer if you use it Customer NOT Present If the cardholder is not present e g a mail order customer you can also type in the long number on the front of the card If you select CANCEL by pressing the red CANCEL key when the terminal asks whether the cardholder is present you will be asked to type in the 3 digit CVV2 code and address details A response will be given at which point you can choose to accept or cancel the transaction See Appendix A for transaction responses Typing In Amounts When you or the cardholder are requested to enter an amount it is entered in pence or cents in ROI Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI If a mistake is made press the yellow CLEAR key to delete the last number entered Typing In Other Data If a mistake is made entering any other data such as card number expiry date authorisation code etc the entire field can be deleted by pressing
75. ted on the front of the card The your helpdesk may request the first six digits of a card number from you to assist with troubleshooting a problem This should be provided along with the name of the card issuer when requested to enable the your helpdesk to assist You will not be asked for a full card number by your helpdesk 12 encrypt all non console administrative access This is not applicable to the Spire Payments payment application 13 maintain instructional documentation training programs for cardholders resellers amp integrators As well as the information in this user manual Spire Payments will make further information regarding PCI DSS compliance available to you via its website www spirepayments com Page 15 Understanding Your Equipment SPw60 amp SPw7O Portable Terminals SPw60 And SPw70 Overview Four Status LEDs occesssscscccccccccccsscssscccccccccees Refer to the contactless section on page 43 in this User Manual for details Colour display MM Displays merchant menu system and transaction progress Power button Press button to turn the terminal on USB Port J eee en For connecting peripheral equipment Chip Card reader MEER E ETI Use when the cardholder presents a Chip Card Keypad Siaa EE H For merchant amp cardholder data entry Paper roll compartment More information about your printer and how to load a paper roll can be found on pa
76. the yellow CLEAR key once PLEASE NOTE Pressing the yellow CLEAR key twice will cancel the transaction 45 Page 46 Sale Inserting A Chip Card Step 1 When the terminal is ready to perform a Sale transaction it will show the Welcome screen You can start a Chip and PIN Sale transaction in one of two ways Option 1 09 11 13 12 00 Qal Enter the Sale amount in pence or cents in ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the the last digit can be deleted by pressing the yellow CLEAR key 09 1113 12 00 Gal Main Menu Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted Main Menu 46 Page 47 Sale Inserting A Chip Card Cont Option 2 Insert the Chip Card into the terminal s Chip Card reader or PIN Pad if fitted A Sale transaction will be initiated Type in the Sale amount in pence or cents for ROI and press the green ENTER key Example Typing in 1000 would equate to a value of 10 00 10 00 in ROI PLEASE NOTE If a mistake is made entering data the entire field can be deleted by pressing the yellow CLEAR key once Step 2 The cardholder must type in his her PIN Personal Identification Number on the terminal s keypad or the optional PIN Pad After the PIN has been entered the cardholder should
77. then you may have to configure your router to support the payment terminal e g for MAC address filtering 27 Page 28 WiFi SPw60 Portable Terminal Only WiFi Access Point Models The exact model of WiFi access point may vary from that pictured here However the installation procedure is identical WiFi Access Point Siting Recommendations The design of the WiFi access point allows it to be placed on a counter or shelf Please bear the following in mind when choosing an installation location Select a location close to an electrical power outlet Select a location close to a network connection point Select a location where there will be no physical obstructions between the WiFi access point and the SPw60 operating area This includes brick and block walls Do not install or place the WiFi access point on a metal or metallised material surface Avoid close proximity to cordless phones Bluetooth devices microwave ovens and other mobile devices 28 Page 29 WiFi Access Point Cable Connection Please follow this procedure carefully and only power on the terminal and WiFi access point when instructed Step 1 Plug the supplied network cable into the blue socket in the rear of the WiFi access point Connect the other end of the network cable to your Internet connection point Step 2 Plug the power supply into the rear of the WiFi access point Step 3 Plug the WiFi access point power supply i
78. ure is used to capture any paper based transactions for submission and is only available if permitted by your bank Invoice Numbers This feature adds invoice numbers to your receipts It is used to keep track of your orders and accounts Mobile Phone Top Up Your terminal can be upgraded to include a Mobile Phone Top Up service that offers your cardholders a valuable service and generates revenue for your business Please contact your terminal leasing company if you require any of the above additional services Table of Contents Page Directory Important Information Data Security Standard PCI DSS Advice Understanding Your Equipment SPw60 amp SPw70 SPc50 SPp10 Privacy Shield Battery Module SPw60 amp SPw70 Terminals Optional Charging Stand For SPw60 amp SPw70 Loading A Paper Roll Cable Connection SPw60 And SPw70 With Charging Stand SPc50 With Optional SPp10 PIN Pad Communications Information WiFi SPw60 Portable Terminal Only WiFi Access Point Cable Connection Installation Using Your Terminal Icons Index Menu Operation Training Mode Setting the Merchant Password Transactions How To Insert A Chip Card How To Swipe A Card Presenting A Contactless Card Typing In Card Numbers SALE Inserting A Chip Card Example Of Sale Receipts SALE Swiping A Card Example Of Sale Receipts Swiped Card Table of Contents Page Directory SALE Presenting A Contactless Card Sale And Cashback Example of Sale A
79. ve provided additional instructions Monthly Updates Once a month your terminal will connect to the Spire Payments Terminal Management System to download any new software and any important configuration changes This update will typically occur during the night For this reason Spire Payments recommends you leave your terminal powered on at all times If you have a portable device we recommend it is left on the charging stand or connected to the power supply when not in use In the event of a terminal being switched off when the update tried to take place or having a flat battery in the case of portable models it will notify you that it has failed Please leave your terminal on the following night to ensure the upgrade is completed or call the your helpdesk for assistance These calls will be charged should your terminal use a dial up connection method Charges may vary depending on your phone provider Page 12 Data Security Standard PCI DSS Advice The Spire Payments SP terminal family contains a payment application that stores processes and transmits cardholder data It therefore falls within the scope of the Payment Card Industry Data Security Standards PCI DSS This section contains advice to assist you with PCI DSS compliance Please note it is the responsibility of the merchant to ensure the merchant copies of receipts and reports showing cardholder details are stored securely for the period of time specified by your bank Pleas

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