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Service Manual

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1. 2 Operation of Operation Panel Zero Color Q T 5 S 5 H H H Position gt OD Black B N 8 o w Uniformity gt gt TestPrintH EXE Expanded Data gt gt 5 OD Clear Parent Menu lt lt Ribbon Posi gt gt 6 Zero Clear Pass Change gt gt 7 TestPrintJ EXE Parent Menu lt lt TestPrintE EXE Parent Menu 4 Parent Menu lt lt Ribbon Posi Horizontal Parent Menu lt lt Vertical BK Shift Angle TestPrintH EXE try EXE g Q 5 UJ TestPrintM EXE C Eject EXE E Parent Menu lt lt t Menu lt lt ev a PR CIOI 2 Operation of Operation Panel PMI Feed EXE DM1 Home EXE PM1 Eject EXE DM1 Down EXE PM1 Card Feed gt gt PM2 P Change gt gt PM3 Card Move gt gt DM1 Head gt gt 8 Parent Menu lt lt Parent Menu lt lt PM2 Entry EXE 0 DM2 Fast EXE 2 Ribbon gt gt 9 PM2 Eject EXE DM2 Slow EXE Parent Menu lt lt Parent Menu lt lt SOL Cleaning gt gt Card Pass gt gt 1D Parent Menu lt lt PM3 Forward EXE SOL ON OFF EXE Reverse EXE Parent Menu lt lt Parent Menu lt lt Q gt Q en 3 E ct o 5 Card Pass EXE Parent Menu lt lt PR CIOI 2 Operation of Operation Pan
2. response Jem Abnormal DSP sequence response other than ACK NAK NA DMA transmit complete time out line 1 DMA transmit complete time out line 2 F Abnormal test pattern format Power source fan alarm signal detected 01 Thermal head fan alarm signal detected 03 Exhaust fan alarm signal detected 01 Ribbon sensor adjust error rough output overflow Ribbon sensor adjust error fine output overflow Ribbon sensor adjust error fine output underflow Service C Thermal head thermistor temperature low Thermal head thermistor temperature high i Cabinet thermistor temperature low Cabinet thermistor temperature high Abnormal communication of ink ribbon cartridge IC Abnormal verification of ink ribbon cartridge IC data 6A Abnormal verification of ink ribbon cartridge IC address Ink ribbon cartridge IC program authentication failure Abnormal format of ink ribbon cartridge IC DSP program not exist a Abnormal format of DSP program GE Thermal head resistance data not exist Abnormal format of thermal head resistance data PR C101 4 Trouble Shooting 38 Error code 70h 7Fh Design related errors Error display Card feed part card eject part 1 motion time out Print part motion time out Card feed card card eject part 1 motion program error Print part program construction error Magnetic control p
3. 3 03 3 M 3 8 3 93 3 M 2 1 Replacement of Main PCB s s s s os e n n n 2 1 Various Settings after Replacement of Main s sn sou eo oe ee 21 Replacement of print head s tt tt tt rrr rrr 24 Applied Energy Adjustment s s s eom m t n tt te te hn rr n n rr rn 26 Print Position Adjustment s s s s tt m m n n m m rmm rrr rr rn 27 Print Uniformity Adjustment s soror t m m mm rrr rrr 29 4 Trouble Shooting Explanation of Trouble shooting by LCD display s s u s s u s tr 31 LCD Display and recovery method s s ttt ttt tt onoono c 32 Display of normal condition o k R RR ooo ooo fo fo f fo 3o 8 n n on n non n 32 Display to request manual recovery operation 32 Error display at ordinary use oro fo 8o fo 6 8 f 3 foco 33 Error display of card jam o I Roof fof fo fo fo c f foc f rof 33 Ink ribbon related error display J 9 8 9 m eom o m oe oe ime LII e E DR e iste 34 Magnetic encode error display o c HmR ReR o oe 9f f f o cocos 34 4 Trouble Shooting Display of error by printer system 34 Checking and repairing of hardware related troubles ss cssc ttr sos t t n n n8 n 35 List of errorgnessadges UOCE O
4. 4GBH E2472 DRAM 0 7 2 FAR DRAM RET DRAM 7 2 DRAM RET DIYVAAEVOP FRETKY PR C101 4 Trouble Shooting 39 Error code C8h CFh J Hardware related Common process of main program base program Error display C8 Time out of FPGA program writing Abnormal verification of EEPROM function check data Service C Time out of EEPROM function check data writing C9 Broken data of EEPROM Time out of EEPROM data writing Improper data format of EEPROM Front access cover open J Cover Open Er Ad Check Repair method 10 01 Front access cover of the printer is 1 Check reaction of SN11 for open close of the open front access cover in sensor check mode If the error occurs in spite of the 2 If the sensor does not respond normally check cover is closed check the methods connection and conduction of harness in the right side this table 3 If the harness is normal replace the following SNII MS1 PBA MAIN Card Empty J Card Empty Er Ad Check Repair method 11 01 Card is not set at card cassette 1 Check reaction of SN1 in sensor check mode If the error occurs in spite of 2 If the sensor does not react normally check card check the method in the connection and conduction of harness right side of this table ASM SENSORI ASM SNI 3 In the harness is normal replace the following PBA MAIN PR C101 4 Trouble Shooting 4
5. replace the following SN2 LD PT PBA MAIN Card jam error at SN4 while 1 Check that the card stays at designated position If transportation there is no card check items b 2a After removing the staying card check motion of in actuator motion check mode If it is normal perform cleaning of card transport roller 3a If PM3 does not move normally check connection and conduction of harness ASM PM3 4a If the harness is normal replace the following gt PBA MAIN 2b Check reaction of SN4 in sensor check mode 3b If SN4 does not react check connection and conduction of the harness ASM SENSOR3 ASM SN4 7 4b If the harness connection is normal replace the following gt SN4 PBA MAIN Card jam error after SN4 while card transportation PR C101 4 Trouble Shooting 46 Card jam error in between SN2 1 Check that card is staying at the designated SN4 while transportation position If card is not check items b 2a After removing the staying card check motion of PM3 in actuator motion check mode If it moves normally perform cleaning of card transport roller If PM3 does not move normally check connection and conduction of harness ASM PM3 If harness is normal replace the following gt PBA MAIN Check reaction of SN2 SN4 in the sensor check mode If SN2 SN4 does not react check connection and conduction of harness ASM SENSOR
6. ASM SN2 ASM SN4 7 If connection of the harness is normal replace the following SN2 LD PT gt SN4 PBA MAIN Card jam error at OP SNI while l Check that a card is staying at designated position card transport If no card check items b OP SNI is card position sensor 2a After removing the staying card check motion of in magnetic encoder unit in actuator motion check mode If normal perform cleaning of card transport roller 3a If PM3 does not move normally check connection and conduction of the harness ASM PM3 4a If the harness is normal replace the following gt PBA MAIN 2b Check reaction of OP SNI in sensor check mode 3b If OP SNI does not react check connection and conduction of harness ASM MG PWR M ASM MG IF M ASM MG PWR OP ASM MG IF OP ASM MG SN 4b If connection of harness is normal replace the following OP SNI PBA MG HEAD PBA MAIN PR C101 4 Trouble Shooting 47 ENEHEECIIT HNEENENNNNOITN II ANN 7 Double feed is detected at SN2 Remove staying card when feeding Check reaction of SN2 in the sensor check mode If SN2 does not react check connection and conduction of harness ASM SENSOR3 ASM SN2 If connection of harness is normal replace the following SN 2 LD PT PBA MAIN Card is detected at SN2 SN4 Remove staying card while transportation Check reaction of SN2 SN4 in sensor check Multiple ca
7. layer Every time the MENU key is pressed the menu changes Pressing at the last menu will come back to the first menu in loop 2 Moving to the lower layer Press the EXE key when the menu with gt gt mark at the right end to move to the lower layer 3 Moving to upper layer To move one layer up from the present layer press EXE key at the Parent Menu in the same layer 4 Finishing the Service Mode to return to Normal Mode Select the Normal Mode lt lt in the uppermost layer and press EXE key to finish Service Mode and return to Normal Mode Service Mode can also be finished by pressing CLEAR key at Parent Menu lt lt at each lower layer 3 Execution of Menu Regarding the function and operation of each menu please refer to Explanation of Functions of Service Mode PR CIOI Operation of Operation Panel Composition of Service Mode menu Composition of the menu of Service Mode is shown below The menu shown with broken line is for PR C101M only Service Mode gt gt L 4dSN01 08 SO Track2 E SO Track3 E Adjustment gt Sensor Check gt gt Encoder Check gt gt 6 Parent Menu lt lt Custom Setup gt gt Error Display gt gt Normal Mode lt lt lt Mem Select Parent Menu lt lt Histry Log Reset Parent Menu 4 PR CIOI
8. type not set i Abnormal up down of thermal head Service C Abnormal move of path switch part Error Code 30h 4Fh Card jam related errors p Errordisplay fee ft Add LLL Feed Miss 30 Card feed failure Card jam at card feeder Card transport failure jam in printing part Card transport failure jam in printing part Card transport failure jam in printing part Card JAM Card transport failure jam in printing part Card transport failure jam in printing part Card transport failure jam in printing part ejection failure Card transport failure jam in printing part ejection failure double transport Abnormal card position control in card control part PR C101 4 Trouble Shooting 37 Error code 50h 5Eh J Magnetic encoder related errors Error display 0 Program error in communication of magnetic encoder Communication error with magnetic encoder Error of un arrival to target position of magnetic head Service C Magnetic head clock not detected Communication error in control of transport speed to magnetic head Magnetic encoder parameter set error MG Write i Magnetic encoder writing error MG Read i Magnetic encoder reading error Error coder 60h 6Fh J Hardware related errors Main program process only Error display Description DSP writing time out Nm DSP reading time out Abnormal DSP sequence
9. 0 Ribbon Empty Rbn Empty Er Ad 20 01 02 Ribbon empty mark is detected 1 Adjust sensitivity of sensor SN7 in the sensor If the error occurs in spite of the check mode If impossible to adjust check ribbon is set normally and is not connection and conduction of harness reached to ribbon empty mark 2 If the harness connection is normal replace the check the method in the right side following of this table SN7 LD PT PBA MAIN Ribbon winding error RbnWind Winding speed of ribbon is too 1 Check reaction of SN6 in the sensor check slow mode If the sensor does not react normally Check whether the ribbon is set check item b below correctly 2a If the sensor is normal motor may have problem This occurs if ribbon sticks to the Check connection and conduction of harness of card Check whether the card is DM2 incorrectly used such as already ASM DMOT printed card is used again Also If the harness is normal replace the following card material may be the cause of Ink ribbon cartridge trouble DM2 If the above is not the case PBA MAIN check the method in the right side i 2b Check connection and conduction of harness of of this table SN6 ASM SENSOR2 3b If the harness connection is normal replace the following 536 PBA MAIN 21 3 4 5 Ribbon feed spindle is not Check reaction of SN5 in the sensor check mode rotating 2 Check connection and condu
10. 43 Card jam error at card feed part o x c eeR e RuRaRuarRu uuer toos 44 Card jam at print part o 47x e e cccffo 45 Trouble in magnetic encoder Joo eeeennnunnnunnununnuununnnnnnu 48 Abnormal write read of magnetic encoder tt ttt tt rtr t t ngzg 49 Print part hardware error o 4 c o oro ko foro foros fs rs rs ro non on on 50 Firmware control error J sos s s s 8 8 8 ii eR Gt 5 1 Download related error sos o so uo n nou no uon n 51 Other errors of hardware J 51 Trouble which can not be check on LCD 52 5 Appendix Wiring diagram Layout plan of electric parts Parts list Exploded view 1 Overview of the Device 1 Overview of the Device Basic Specification Please refer to PR C101 PR C101M Operation Guide Description of Mechanism This device is composed of Card feeding part Path switching mechanism Printing part Card ejection part Magnetic encoder Contactless card reader writer i Card feeding part Cards are loaded with face up 100pcs of 0 76mm cards can be loaded By incorporating the multi function card cassette the cards can be loaded without removing the cassette Card separation can be made without adjusting the card thickness Card can be manually inserted from manual feed slot ii Cleaning part Cleaning part
11. Ink Set the ribbon correctly close the front access Ribbon cover and press Clear Key Card Empty No card in the card Set cards in the card cassette and press cassette Clear Key Cover Open Front access cover is open Close front access cover and press Clear Key Remove Card Un ejected card is staying Remove the remaining card manually from the in the printer printer following the operation guide Turn ON the power after the operation Load ResistData No resistance data Download the corresponding resistance data of the serial No of the print head For downloading refer to para 7 Can not Recover Un recoverable error Turn OFF and ON the power switch occurred PR C101 4 Trouble Shooting 33 Error display at ordinary use These are the errors that occur in the ordinary use of the printer These errors are easily recovered by user However these errors may occur due to malfunction of the means of detection sensor etc In such case it is necessary to check and repair by service engineer LCD Display Recovery method Card is empty Set cards at card feeder and press Clear Key 11 01 Cover Open Front access cover is open Check that the front access cover is closed and 10 01 press Clear Key Rbn Empty 20 Ink ribbon is finished Set new ink ribbon cassette and press Clear Key Card jam related error display J In case the card is not transported according to the sequ
12. LCD XXX Adjustment of brightness of LCD CLEAR Decrease of value Darken the LCD Lower limit 3 EXE Increase of value Brighten the LCD Upper limit 3 Sensor Check Checking the sensor status adjustment related menus Check the level ON OFF of each sensor and adjust the sensitivity of ribbon sensor 19 Sensor Level Display Menu Sensor Check gt gt SNO1 08 XXXXXXXX Display level of sensor 01 08 SN09 15 XXXXXXX Display level of sensor 09 15 ENCODE H C Display the level of magnetic encoder Head position detection H Card position detection C CLEAR No function EXE No function Note 1 is displayed if light blocking material card or clock plate exists on the sensor and 0 is displayed if not 20 Ribbon Sensor Analog Display Manu Sensor Check gt gt SNO7 aaa bbbb c Display of amount of light emission reception of the ribbon mark detection sensor SNO7 aaa D A value of the light emitting element Higher value gt larger amount bbbb A D value of light receiving element difference from standard value higher value gt smaller amount c Binary level of sensor SNO7 1 Block light 0 Transmit CLEAR Decrease of D A value aaa Decrease of light emission EXE Increase of D A value aaa Increase of light emission Note Changed emission amount by key operation is valid in this menu only The value will be returned to the original value when coming out of t
13. Main PCB receives the command and data from the host computer and controls the whole printer unit It has the connector for USB2 0 and the connector for optional units ii PCB of operation panel This is composed of LCD LED and push button switches and controlled by the main PCB iii Power supply unit The unit supplies DC24V and DCSV to the printer and optional units iv Print head The print head supplies heat energy for printing the image characters and protective layer v Mechanical part Mechanical part is composed with motors and sensors to transport and print the card PR C101 1 Overview of the Device List of actuators Mechanical parts of input system Symbol Composition Function SNI Optical sensor Detection of card empty Optical sensor Detection of the card feed and discharge Optical sensor Detection of switching of transportation Optical sensor Detection of the edge of the card printing part Detection of the ribbon transport length supply axis Detection of the ribbon transport length take up axis Optical sensor Optical sensor Detection of the beginning of the ribbon Detection of existence of the ribbon cartridge SNIO Optical sensor Detection of print head position Detection of open close of the front access cover interlocking function Symbol Composition Function DC motor Drives the head elevation mechanism Cooling of t
14. N3 in the sensor check mode switching part If sensor does not react normally check items b 2a If sensor is normal problem with motor is considered Check connection and conduction of harness of PM2 ASM PMOT 3a If the connection of harness is normal replace the following PM2 PBA MAIN 2b Check connection and conduction of harness of SN3 ASM SN3 ASM SENSORI 3b If connection of harness is normal replace the following gt SN3 PBA MAIN PR C101 4 Trouble Shooting 43 Card feed error at card feed part Feed Miss Er Ad Check Repair method 30 Card did not arrive at SN2 1 Check that the card did not arrive at SN2 If the card arrives at or pass through check items b 2a Check motion of PM1 in the actuator motion check mode If moves normally perform cleaning of card feed rollers 3a If it does not move at all check connection of the harness ASM PMOT 4a If the harness is normal replace the following PMI PBA MAIN 2b Check reaction of SN2 in the sensor check mode 3b If SN2 does not react check connection of harness ASM SENSOR3 ASM SN2 4b If connection of harness is normal replace the following SN2 LD DP PBA MAIN PR C101 4 Trouble Shooting Card jam error at card feed part J Card JAM Er Ad 44 E sof oenen HN Check Repair method Card jam error occurred at SN2 1 Check that the card is staying at t
15. PR C101 PR C101m Service Manual Ver 1 0 20084 1H CONTENTS 1 Over view of the Device Over view of the Device G 3 C 1 Basic Specification Os 1 Description of Mechanism t s s s s s es m n n n m nem rrr rrr 1 Description of electric functions s s emm tmr rr rrr 2 Composition of electric parts 2 Listofactuators J sos a nos u u ouo es 3 2 Operation of Operation Panel Over view 73 5 Explanation of the operation panel s sss scott ttt tr ttr tr trt trm 5 Mode of the operation panel s s seem mmm 5 Normal mode J s so s a non uou uoo c ccc 5 User Mode 5 Service Mode 5 Operation of Service Mode jo RR H RR cf f 8 f f f fo foro 6 Composition of Service Mode menu s s os s s e nr n n n rrr 7 Explanation of Function of Service Mode scs scs rtt trt tr ttm tttm 10 3 Replacement and adjustment Over view
16. RO ORC NS e DED Ul GR DAS Um RC oe Re SE LR 36 Error code 10h 2Fh I EE MAT 36 Error code 30h 4Fh J wae de sa ata Um Jui a a re OUS oe te a 36 Error code 50h 5Eh J a aoon WO aa a V Pe a a a Ske 37 Error code 60h 6Fh I w o 37 Error code 70h 7Fh I Tc 38 Error code 80h AFh Jl lcs RU DOS DR 38 Error code BOh BFh Jl E22 TT 38 Error code C7h w Quo a Vm a a C Cm a Cus Cu a 38 Error code C8h CFh Jl e 39 Front access cover open o 47 I ooo 8o ko fof 6o ko fo fo coco coco 5 39 Card empty Joo eenean n 39 Ribbon empty J 40 Ribbon roll up error J moror or o on o mon o om m o c n9 9 c c3 c3 o 3 5 40 Ribbon type setting error J O 3 4 1 Abnormal ribbon in out J ii c xc 4 1 Abnormal up down of print head J fx eoe xm om nose he nox oh aa his 42 Abnormal motion of path switching part J tt sos tt soa cxossonoanrnnno 42 Card jam error in printing part o 8 488 88 84
17. ad to the printer and push down the Ink Ribbon Cartridge Set Lever See Fig 2 7 Fix the ground wire to the printer frame 8 Attach the top cover 9 Connect the power cord and turn ON the power switch Download the resistance value data which is supplied with the Print Head 10 Set the following settings in Service Mode as needed Regarding the details of each items please read 2 Operation of Operation Panel CO Applied energy adjustment Print position horizontal adjustment Print position vertical adjustment Density uniformity adjustment PR CIOI 25 3 Replacement and adjustment PR CIOI 3 Replacement and adjustment 26 Applied Energy Adjustment Adjust the print density with Applied Energy Adjustment For the operation refer to Operation of Operation Panel Step 1 Print the test pattern with Adjustment gt gt Density gt gt TestPrintJ Step 2 Change the setting value of Adjustment gt gt Density gt gt OD Color so that there is no color drop in the image and average density of A B C below becomes 1 75 0 025 Step 3 Print test pattern again with Adjustment gt gt Density gt gt TestPrintJ and repeat the adjustment if necessary Note 1 For the comparison of density use instrument such as Density Meter If instrument is not available use sample card and compare visually Note 2 Larger setting value of color makes image density heavier and smaller value ma
18. agraph describes the details of this mode PR CIOI 2 Operation of Operation Panel 6 Operation of Service Mode Service mode is composed of plural number of menus and various functions are allocated to each menu such as the change and display of adjustment values of the printer individual action of the actuator and test pattern printing and display of the error history etc To perform the function of each menu switch to the Service Mode and to the desired menu by the steps described below 1 Entering into Service Mode Operate the key of the operation panel in the following steps 1 Finish the other mode and switch to the Normal Mode 2 Press and keep the MENU key while the printer is in waiting or error stop The display will change to Input Command 3 Holding the MENU key pressed press CLEAR key and EXE key alternately at least 8 times Release the MENU key when the display changes to Service Mode The moving mark to the lower layer gt gt is shown at the right end of the LCD Display Service Mode gt gt 4 Press EXE key to display first menu 2 Switching the menu Service Mode is composed of the tree structure of menus of categorized functions Switching of the menus in the same layer and moving to the other layer is made by operation of the key Please refer to Composition of the menu of Service Mode regarding the composition and categorization of the menu 1 Switching menu in the same
19. art program construction error Card ejection part 2 program construction error Service C J prog Image processing part program construction error Card processing part program error Surface test pattern designation error Designation of undefined pattern Back side test pattern designation error Designation of undefined pattern DSP process request error Designation of undefined request Watchdog timer time expiration error elapse of 200msec Error code 80h AFh J USB communication related errors Omitted Described in command specification Error code BOh BFh Command related errors while downloading Error display Disaccord of rank information of module Improper parameter size of command Improper address control of module Disaccord of SUM value of module Disaccord of LRC value of module Download B5 k Disaccord of number of block transfer of module Disaccord of control name of module Improper index number of block transfer Improper address control of block transfer Disaccord of SUM value of block transfer Download interrupt command USB command is received Error code COh C7h J Hardware related specific process for base program Error display DIYVAAEVORIFHRIALI Db HW RA DIVVarAEVORIRZBKAGILI DEL FW RRI DIyvvarAEVOF FBUAIALI DE HW tA 22vyL7A2X UOT 23454 477k FW RAI Service C CO DRAM OT
20. ay J Recovery method for magnetic encode error is described below LCD Display Recovery method MG Write 58 Failed to write or read Press Clear Key MG Read 29 magnetic data Display of error by printer system Errors caused by system factor of the printer are shown below These errors must be checked and repaired by service engineer LCD Display Recovery method Service Unrecoverable error Turn OFF and ON the power switch occurred in the printer PR C101 4 Trouble Shooting 35 Checking and repairing of hardware related troubles If troubles are unrecoverable by user service engineer is required to check and repair in the following steps Caution Read before trouble shooting without fail 1 Each error is shown with error message error code Er and detail code Ad To check the type of error search by the combination of error message and error code 2 When performing the following work do not fail to turn OFF the power switch and pull off the cord from wall outlet Remove housing Replace print head Check connection of harness Replace parts such as PCB sensor motor etc Mount dismount magnetic encoder to from the printer 3 Type of card jam error is detected by the sensors attached on the card transport path and categorized as following Un arrival jam Card is not detected within specified time while the card is transp
21. consists of cleaning roller and cleaning assist roller Dirt and dust on the card is cleaned by the cleaning roller and at the same time dirt and dust on the cleaning roller is cleaned by the cleaning assist roller Hi Path switching part When the card is fed the path switching part is kept in horizontal direction When discharging the card to the card ejection part 1 the direction is changed in the slanting direction and transports the card iv Printing part The printing part has a thermal head of 300dpi which is positioned above the face of the card Printing is made in the heat transfer system transferring the ink from the ribbon while the card is moving PR C101 Overview of the Device V Card ejection part There are two card ejection parts Card ejection part 1 is located below the card feeding part and card ejection part 2 is located at the opposite side The card exit can be optionally set to separate the normally printed card and error card vi Magnetic encoder PR C101M only Contactless IC reader writer mounting area Magnetic encoder is mounted in PR C101M Consequently contactless IC reader writer can not be mounted on this model The contactless IC reader writer can be mounted to PR C101 Description of electric functions I Composition of electric parts l Block diagram of the printer unit The printer unit is controlled and driven by the following parts i Main PCB
22. crease of frequency Upper limit 100 30 Card Transport Execution Menu Actuator gt gt Card Pass gt gt Card Pass EXE Execution of card transportation CLEAR Interruption of the action Release printer error when error only EXE Start of operation Encoder Check Magnetic encoder related menu The menu is used to check operation of magnetic encoder PR CIOI 2 Operation of Operation Panel 17 31 Magnetic Encoder Writing Execution Menu Encoder Check gt gt ISO Track1 EXE Write data on ISO Track 1 ISO Track2 EXE Write data on ISO Track 2 ISO Track3 EXE Write data on ISO Track 3 JIS2 EXE Write data on JIS CLEAR Release printer error when error only EXE Start operation Write the data on designated track According to the specification of connected magnetic unit ISO JIS II menu of corresponding track is displayed Writing data are as following At the end of the character string total number of the issued cards is displayed in ASCII code Blank space code is recorded for _ of the character string ISO Track1 ISO TRACK 1 ENCODE TEST CARD PRINTER PRC 101 TOTAL NO ISO Track2 12345678901234567890123456789 ISO Track3 12345678901234567890123456789012345678901234567890 1234567890123456789012345678901234567890123456 xx JIS JIS2 I73 F FAb _Card_Printer_PRC 101_TOTAL NO Custom Setup Printer custom set up re
23. ction of the harness If the trouble occurs in spite of of SN5 the ribbon is set correctly and ASM SENSOR2 there is no breakage check the 3 If the harness connection is normal replace the method in the right side of this following table Ink ribbon cartridge SN5 PBA MAIN PR C101 4 Trouble Shooting 41 Ribbon type setting error J RbnType Er Ad method Ribbon type is not same as the Check if the type of ribbon is same as the type type that printer recognized shown on the operation panel If different IC of the ink ribbon cartridge may be broken Replace the following Distance of ribbon edges is Ink ribbon cartridge different from the set ribbon 2 Check whether there is breakage of ribbon 3 Adjust the sensitivity of sensor SN7 in the sensor check mode If impossible to adjust check Unique mark ribbon type was connection and conduction of harness not detected SN7 LD PT PBA MAIN Distance of unique mark ribbon type is different from the set ribbon Failed to transport to target panel in the set time period Ribbon type is not set 1 Breakage of ink ribbon cartridge IC is considered Check that the ribbon cartridge is Replace the following inserted If error occurs check the Ink ribbon cartridge method in the right side of this 2 If the above replacement does not solve the table problem check connection and con
24. d to the printer in the past Maximum 99 errors can be memorized in the printer If error exceeds 99 the older errors will be overwritten in order Total number of errors are counted and memorized at occurrence of every 10 errors 37 Error Occurrence Rate Display menu Error Display gt gt Rate aa bbbbbbb Display of error rate aa Number of errors that occurred in the past bbbbbbb Number of the cards Total count that has been printed till the above error max 99 occurred CLEAR No function EXE No function PR CIOI 2 Operation of Operation Panel 19 38 Order of Error Occurrence Display Menu Error Display gt gt Histry aa bb cc Display of type of error and order of occurrence Histry C ddddddd Display total count at the occurrence of error every 10 aa Error code Upper 2 digits of the code at the right end of the error message bb Detail code Lower 2 digits of the code at the right end of the error message cc Serial number Oldest error is 01 and increment in order ddddddd Total count at the time of error occurrence Indicator of error frequency CLEAR Switching of error display Decrease dd New gt Old EXE Switching of error display Increase dd Old gt New 39 Error Code Display Menu Error Display gt gt Err aa yy xx Display of Number of occurrence Total error for each error code Add aa bb zz yy Display of Number of occurrence Total number of error co
25. de for each detail code aa Error code Upper 2 digits of the code at the right end of error message bb Detail code Lower 2 digits of the code at the right end of error message XX Number of the errors recorded in the printer max 99 yy Number of occurrence of displayed error code aa 77 Number of occurrence of displayed detail code bb CLEAR Switching of display type Error code detail code EXE Switching of error display aa or bb in increment loop 40 Error History Initialization Menu Error Display gt gt Log Reset C E Clear the recorded errors information in the printer CLEAR Clear error information Press with EXE key EXE Clear error information Press with CLEAR key PR CIOI 2 Operation of Operation Panel MEMO PR CIOI 20 3 Replacement and adjustment 21 Overview In this paragraph method of replacement and various adjustments are explained which are necessary when replacing thermal head or main PCB Replacement of Main PCB Steps to replace main PCB is described below Setting of various items of the printer is memorized in the nonvolatile memory on the main PCB Reading and recording these settings before the replacement work will make the setting work of items after the replacement easier For the details please refer to the next item Various Setting after Replacement of Main PCB below 1 Turn OFF the power switc
26. duction of harness ASM CONTACT 3 If harness is normal replace the following PBA CONTACT PBA MAIN Abnormal ribbon in out J Service C Er Ad E NN Check Repair method Insert pull out of ribbon cartridge 1 Check reaction of SN8 in the sensor check mode is not normal 2 Check connection and conduction of harness of Pull out the ink ribbon cartridge SN8 and insert correctly If the error ASM SENSOR occurs in spite of the cartridge 15 3 If the connection and conduction of harness is normally inserted check the normal replace the following method in the right side of this Ink ribbon cartridge table SN8 PBA MAIN PR C101 4 Trouble Shooting 42 Abnormal up down of print head J Service C Er Ad EGEUGNEECCIT ouuu Check Repair method Abnormal motion of path 1 Check reaction of SN10 in the sensor check mode switching part If the sensor does not react normally check items b 2a If the sensor is normal problem with the motor is considered Check connection and conduction of harness ASM MAIN 3a If the harness is normal replace the following DMI PBA MAIN 2b Check connection and conduction of SN10 harness ASM SENSOR2 3b If the harness is normal replace the following SNIO PBA MAIN I Abnormal motion of path switching part J Service C Er Ad Check Repair method 2F Abnormal motion of path 1 Check reaction of S
27. el 10 Explanation of Functions of Service Mode Adjustment printer adjustment related menus This menu is for adjustment of print conditions such as maximum density and print position etc Note Do not change the adjustment values excessively as it may cause troubles 1 Applied Energy Adjustment Menu Adjustment gt gt Density gt gt OD Color XXX Applied energy adjustment for color dye printing OD Black XXX Applied energy adjustment for melt black printing OD Clear XXX Applied energy adjustment for protective layer printing CLEAR Decreasing value reduce applied energy lower limit 14 EXE Increasing value increase applied energy upper limit 14 2 Preheat Energy Adjustment Menu Adjustment gt gt Density gt gt Zero Color XXX Adjustment of preheat energy for color dye printing Zero Black XXX Adjustment of preheat energy for melt black printing Zero Clear Adjustment of preheat energy for protective layer printing CLEAR Decrease value reduce preheat energy lower limit 14 EXE Increase value increase preheat energy upper limit 14 Note This adjustment is made in such case as color is printed on the area where there is no effective data white color or insufficient coloring where gradation is low due to the improper material of the card 3 Test Pattern J Printing Menu Adjustment gt gt Density gt gt TestPrintJ EXE Printing of test pattern to check applied energy f
28. ence card jam error occurs Basic recovery methods are described here for the card jam errors There may be the case that the card itself is causing the error In such case check whether there is any problem with the card such as card specification dimension and thickness curling surface finishing special finish such as anti static agent etc LCD Display Recovery method Feed Miss Card was not fed from the Check that the cards are correctly set in the card card cassette normally cassette and press Clear Key Card was not transported Clear Key normally If the card 15 not ejected automatically remove the card in the printer manually More than one cards exist Remove the cards in the printer manually and in the printer press Clear Key Double feed of card Remove the double fed cards manually and occurred press Clear_Key PR C101 PR CIOIM 4 Trouble Shooting 34 Ink ribbon related error display J Recovery methods for ink ribbon related errors are described below LCD Display Recovery method Abnormal wind up of ink Check breakage of ribbon and insert ink ribbon cartridge Close front access cover and press Clear_Key ribbon Ribbon is not same as Pull out the ribbon cartridge ribbon type recognized by Check if there is breakage of ribbon or IC and printer insert the cartridge Close front access cover and press Clear_Key Magnetic encode error displ
29. h and remove USB cable and power cord from the printer 2 Remove the parts in the order of Card Eject Exit Cover Rear Cover Operation Panel Cover 3 Disconnect all connectors connected to the main PCB and remove the main PCB 4 Mount new main PCB and connect all connectors 5 Assemble the parts in the order of Operation Panel Cover Rear Cover Card Eject Exit Cover 6 Connect the power cord and turn ON the power switch and set various settings of the printer which have been memorized in the printer Various Settings after Replacement of Main PCB 1 Download of files Download of main firmware Obtain the latest firmware from WEB site etc and download to the printer Download resistance value of the head Obtain the resistance value of thermal head which is mounted on the printer and download to the printer Serial number is printed on each individual thermal head Check this serial number and obtain the resistance value data for the same serial number 2 Setting the items of User Mode Set the items to be set at the User Mode PR CIOL ZPR CI0IM FJ ESRLTKCESLY PR CIOI 3 Replacement and adjustment 3 Setting of items of Service Mode and Adjustment Set and adjust the items at Service Mode For the details of each item refer to 2 Operation of the Operation Panel CO Applied energy adjustment QC Preheating energy adjustment Print position Horizontal adjustment Print
30. he designated position If the card is not at designated position check items b If card has arrived at cleaning roller trouble of print card transportation motor is considered Refer to error code 40 also 2a Check the action of PM1 in the actuator motion check mode If normal perform cleaning of card feed roller 3a If it does not move at all check connection of harness ASM PMOT 4a If the harness is normal replace the following PMI PBA MAIN 2b Check reaction of SN2 in the sensor check mode 3b If SN2 does not react check connection of harness ASM SENSOR3 ASM SN2 4b If connection of harness is normal replace the following SN2 LD PT PBA MAIN PR C101 4 Trouble Shooting 45 Card jam error in printing part J Card JAM Check Repair method Card jam error at SN2 1 Check that the card stays at designated position If card is not at the designated position check items b 2a After removing the staying card check motion of in the actuator motion check mode If it is normal perform cleaning of card transport roller If PM3 does not move normally check connection and conduction of harness ASM PM3 If the harness is normal replace the following PBA MAIN Check reaction of SN2 in the sensor check mode If SN2 does not react check connection and conduction of harness ASM SENSOR3 ASM SN2 If harness connection is normal
31. he menu Please use this menu for checking the sensor status when analyzing the trouble etc PR CIOI 2 Operation of Operation Panel 15 2 Ribbon Sensor Automatic Adjustment Display Sensor Check gt gt SNO7 Adj EXE Execution of automatic adjustment of ribbon mark detection sensor CLEAR No function EXE Execute automatic adjustment Note Pull out the ribbon cassette from the printer before execution Note When sensor or main PCB is exchanged execute this menu without fail Note Check the result of automatic adjustment on the Ribbon Sensor Analog Display Manu Actuator Individual actuator operation related menu Used for checking each actuator when analyzing troubles Note Remove all remaining cards from the printer in advance It may cause a trouble of the printer o 22 Card Feeding at Card Feeder Menu Actuator gt gt PM1 Card Feed gt gt 1 Feed EXE Drives card feed roller PM1 Eject EXE Drives card eject roller CLEAR Interruption EXE Start operation Drives for set time period 23 Path Change Actuation Menu Actuator gt gt PM2 P Change gt gt PM2 Entry EXE Move path change to entry position Horizontal PM2 Eject EXE Move path change to eject position Right down CLEAR Interruption EXE Start operation Move to designated position 24 Printing Part Card Transport Menu Actuator gt gt PM3 Card Move gt gt Forward EXE Drives card transp
32. he power supply PCB Cooling of the print head Cooling of the whole printer unit Switching and holding of the cleaning tape mechanism PR C101 1 Overview of the Device MEMO PR C101 2 Operation of Operation Panel Overview Printer status is displayed on the operation panel on the top of the printer Settings of the printer such as card re issuance adjustment of the printer and checking of the operation can be made from the operation panel Explanation of the operation panel Please refer to the PR C101 PR C101M Operation Guide Mode of the operation panel Operation panel of this printer has 3 types of operation modes Normal mode Status of the printer such as error is displayed while printing When the printer is started it becomes this mode automatically Regarding the function and the operation please refer to the PR C101 PR C101M Operation Guide User mode Set the function of the printer such as reissuing of the card Also displays the information such as the version of the firmware etc Regarding the function and the operation please refer to the PR C101 PR C101M Operation Guide Service mode J Individual printer adjustment such as print density etc is made in this mode This mode is also used for display of the sensor status and analysis of the troubles such as driving of the actuators This par
33. is within the range check connection and conduction of harness ASM THRM If connection of harness is normal replace the following PBA MAIN Failed to communicate with Check fitting of ribbon cartridge ribbon cartridge IC Check connection and conduction of harness ASM CONTACT If connection of harness is normal replace the following PBA CONTACT PBA MAIN Incorrect format of ribbon Please contact factory cartridge IC DPS information is not registered l Download the main program 2 If error repeats replace the following DPS information is broken PBA MAIN Resistance information is not 1 Download resistance data of the same serial registered number as the print head Resistance information is broken 2 If error repeats replace the following PBA MAIN PR C101 4 Trouble Shooting 51 Firmware control error Service C Er Ad Check Repair method Program error occurred Please contact the factory Download related errors J Download Er Ad Failed to download 1 Reboot PC and printer and try to download again 2 If error repeats replace the following PBA MAIN Other errors of hardware J Service C Er Ad EGENT ___ _ Check Repsit I Error was detected while writing 1 Turn OFF and ON the power switch the downloaded program 2 If error repeats main PCB is con
34. kes it lighter Note 3 When replacing the thermal head retain the old settings as is and start adjustment from the retained value PR CIOI 3 Replacement and adjustment 27 Print Position Adjustment Adjust horizontal and vertical print position For the operation refer to 2 Operation of Operation Panel Step 1 Print test pattern with Adjustment gt gt Position gt gt TestPrintH Step2 Adjust the values of Adjustment gt gt Position gt gt Horizontal and Adjustment gt gt Position gt gt Vertical so that the dimensions h v of the test pattern dimension from the edge of the card to the frame of the image become 0 5 0 2mm as shown in the fig below Step 3 Print the test pattern with Adjustment Position TestPrintH again and repeat adjustment if necessary Note 1 If dimensions h v are small increase the value and if it is large decrease the value Note 2 Setting value can be obtained by the formula below H new H old 0 5 h 12 H new New set value of Horizontal H old Present value of Horizontal h Measured value of Horizontal mm Value for vertical can be obtained by same formula Note 3 When replacing thermal head start adjustment from the retained value of the old head TestPrintH PR CIOI 3 Replacement and adjustment mm dot conversion table gt Thermal head has the resolution of 300dpi Print position adjustment is
35. lack In the result of the test print if some part of the line is scratched or the space between the lines is bridged adjust the applied energy OD Black for the melt black printing using the applied energy adjustment menu in the same layer 6 Print position horizontal adjustment value Adjustment gt gt Position gt gt Horizontal XXX Adjustment of horizontal print position 1 adjustment value 0 085mm CLEAR Decrease value move the print position to left lower limit 50 EXE Increase value move the print position to right upper limit 50 7 Print position Vertical adjustment value Adjustment gt gt Position gt gt Vertical XXX Adjustment of vertical print position Adjustment value 1 0 085mm CLEAR Decrease value move print position upward lower limit 16 EXE Increase value move print position downward upper limit 16 C ard Y Vertical Prnt Horizontal 8 Print Position of Image and Character Adjustment Menu Adjustment gt gt Position gt gt BK Shift XXX Adjustment of transport amount to the print start position Adjustment value 1 0 1 CLEAR Decrease value Reduce transport amount to the print start position lowerlimit 50 EXE Increase of value Increase transport amount to the print start position upperlimit 50 Note This adjustment is used if there is a position shift in overlay printing of color image and black characte
36. lated menu This menu is used for setting the printer for special application 32 Memory Mode Activation Menu Custom Setup gt gt Mem Select XXX Setting memory mode CLEAR No function EXE Switching of OFF Not effective Default ON Effective This menu is used to designate the control method memory mode of the print data which is received from the PC Select OFF if attached driver is used If you are using the driver for old models and at the same time the driver is supporting old memory mode only switch this setting to ON and select the memory mode in Memory Mode Selection Menu 33 Memory Mode Setting Menu Custom Setup gt gt Mem Mode XXXXXXX Setting memory mode CLEAR No function EXE Switching memory mode Designate the control method memory Mode of the print data which is received form PC This menu is displayed only when the Memory Mode Activation Menu is switched to ON Select the proper memory mode according to the driver PR CIOI 2 Operation of Operation Panel 18 34 Resin Black Correction Activation Menu Custom Setup gt gt Text Correct XXX Setting the resin black correction CLEAR No function EXE Switching of ON Effective Default OFF Not effective If characters are printed on the color image the character tends to be printed thicker as compared to direct printing on the card surface PRC 101 printer is designed to reduce the print energy for p
37. made in the unit of the dot Measured dimension can be converted into the dots by the table below New setting value Present value 0 5 dimension from the card edge Convert into dots by the table below If dimension is the dot 1s also Dimension mm Dimension mm 0 0 00 26 2 20 1 0 08 27 2 29 2 0 17 28 2 37 3 0 25 29 2 46 4 0 34 30 2 54 5 0 42 31 2 62 6 0 51 32 2 71 7 0 59 33 2 79 8 0 68 34 2 88 9 0 76 35 2 96 10 0 85 36 3 05 11 0 93 37 3 13 12 1 02 38 3 22 13 1 10 39 3 30 14 1 19 40 3 39 15 1 27 41 3 47 16 1 35 42 3 56 17 1 44 43 3 64 18 1 52 44 3 73 19 1 61 45 3 81 20 1 69 46 3 89 21 1 78 47 3 98 22 1 86 48 4 06 23 1 95 49 4 15 24 2 03 50 4 23 25 2 12 PR CIOI 3 Replacement and adjustment Step 1 Step 2 Step 3 Note 1 Note 2 Note 3 29 Print Uniformity Adjustment Print test pattern with Adjustment gt gt Uniformity gt gt TestPrintH Compare the density of area A B C and take the area where the density 1s lowest as a standard Decrease the value of other two areas to the same density as standard Print test pattern again with Adjustment gt gt Uniformity gt gt TestPrintH and repeat adjustment 1f necessary Use instrument such as density meter for comparison of density If instrument 1s not available use sample card and compare visually Area A B C co
38. must be within the limit of the vertical white line at about 6mm from the right edge of the printed card If there is shift adjust the position of the black line with the Image and Character Print Position Adjustment Menu BK shift in the same layer Note The shape of the right edge of the test pattern is not used for this adjustment Note Amount of the shift is affected by the pattern to be printed If there is a shift in the actually issued card adjust the position with the actual card 11 Density Uniformity Adjustment Menu Adjustment gt gt Uniformity gt gt Lower XXX Density adjustment of upper part of the card Center XXX Density adjustment of center part of the card Upper XXX Density adjustment of lower part of the card CLEAR Decrease of value Increase of density of selected part Lower limit 0 EXE Increase of value Decrease of density of selected part Upper limit 9 Note The higher value makes the printed color lighter Note Density unevenness in the card transport direction left and right can not be adjusted with this method 12 Test Pattern Printing Menu Adjustment gt gt Uniformity gt gt TestPrintH EXE Printing the test pattern to check density uniformity in vertical direction CLEAR Release of printer error when error only EXE Start printing the test pattern Pattern is printed in pink color to check the uniformity of print density in vertical direction The part printed in bl
39. ng PBA MAIN Time out of DMA transfer has Replace the following occurred PBA MAIN Failed to generate test pattern Please contact the factory Abnormal operation of power 1 Check connection and conduction of harness source fan was detected ASM FAN 2 If connection of harness is normal replace the following FANI PBA MAIN Abnormal operation of print head 1 Check connection and conduction of harness fan was detected ASM FAN If connection of harness is normal replace the following FAN2 PBA MAIN Abnormal operation of air intake 1 Check connection and conduction of harness fan was detected ASM FAN If connection of harness is normal replace the following FAN3 PBA MAIN PR C101 4 Trouble Shooting 50 Failed to adjust sensitivity of 1 Check connection and conduction of harness ribbon position sensor SN7 ASM SENSOR3 ASM SN4 7 If connection of harness is normal replace the following SN7 LD PT PBA MAIN Print head temperature sensor Check connection and conduction of harness detected temperature of out of CBP HEAD control range If connection of harness is normal replace the following Print head PBA MAIN Printer ambient temperature Check that the temperature of the printer ambient sensor detected temperature of is within the range specified in the Operation out of control range Guide If the temperature
40. or color printing CLEAR Printer error release when error only EXE Start of test pattern printing Print the black white pattern to check print condition of maximum density Black part is printed in color printing YMC overlap printing If print defective of circular arc appears in the print result decrease the applied energy for color printing OD Color using the Applied Energy Adjustment Menu in the same layer 4 Test Pattern K Printing Menu Adjustment gt gt Density gt gt TestPrintK EXE Printing of test pattern to check preheating energy for color printing CLEAR Printer error release when error only EXE Start of the test pattern Print the gradation pattern to check the low gradation and white color 0 gradation Gradation part is printed in color printing If insufficient color in low gradation or color appears in the area of white 0 gradation in the print result adjust the preheat energy for color printing Zero Color using Preheat Energy Adjustment Menu in the same layer PR CIOI 2 Operation of Operation Panel 11 5 Test Pattern E Print Menu Adjustment gt gt Density gt gt TestPrintE EXE Prints checking pattern of applied energy for black printing CLEAR Release printer error when error only EXE Start printing of test pattern The printer prints the tile pattern to check the printing condition of melt black Black part is printed with the melt b
41. ort roller to transport direction PM1 Reverse EXE Drives card transport roller to reverse direction CLEAR Interruption EXE Start operation Drives for set time period 25 Print Head Up Down Menu Actuator gt gt DM1 Head gt gt DM1 Home Move print head to home position Up DM1 Down Move print head to print position Down CLEAR Interruption EXE Start operation Move to designated position 26 Ink Ribbon Transport Menu Actuator gt gt DM2 Ribbon gt gt DM2 Fast EXE High speed transport of ink ribbon DM2 Slow EXE Low speed transport of ink ribbon CLEAR Interruption EXE Start operation Transport a set amount PR CIOI 2 Operation of Operation Panel 16 27 Cleaning Roller Up Down Menu Actuator gt gt SOL Cleaning gt gt SOL ON OFF EXE Up Down the cleaning roller CLEAR Interruption EXE Start operation Up Home position Down Cleaning position 28 Card Transport Designation Menu Actuator gt gt Card Pass gt gt Action Selection of card transport pattern EXIT 1 Transport card from card feeder to card ejection 1 EXIT 2 Transport card from card feeder to card ejection 2 CLEAR No function EXE Selection of operation pattern 29 Frequency of Card Transport Action Setting Menu Actuator gt gt Card Pass gt gt Count XXX Set frequency of card transport CLEAR Decrease of frequency Lower limit 1 EXE In
42. orted Clog jam Card is stopped and stays at where it should not stop Double feed jam Card double feed is detected Plural card jam Multiple cards are detected in the printer 4 If ribbon position control error Rbn Type occurs frequently improper adjustment of ribbon sensor sensitivity is considered Readjust the ribbon sensor sensitivity following paragraph 3 Operation of Operation Panel 5 When checking various actuators perform the work after checking that no card exists in the printer It may cause other trouble 6 Card transport roller cleaning must be performed following the Operation Guide PR C101 4 Trouble Shooting 36 List of error messages Error code 10h 2Fh J Cover open Card empty Ribbon related Up Down of print head Path switching Error display MIEL ei Cover Open Front access cover open Card Empty Card empty End mark detected when printing Rbn Empty End mark detected when initializing Abnormal clock of ribbon take up spool Rbn Wind Abnormal clock of ribbon feed spool Abnormal ribbon insert sensor Abnormal unique end mark position Abnormal black panel Abnormal panel space short Abnormal panel space long Unique mark not detected front of yellow panel Unique mark not detected front of cyan panel Abnormal cycle of unique mark Ribbon transport time out Ribbon
43. ower switch following and check again Print head Download the print head resistance data of the new print head to the printer Print head resistance data replace the Defective connection of harness Image and characters are not printed at all Check connection of harness CBP HEAD Defect of print head Turn OFF the power replace the following and check again Print head Download the resistance data of the new print head to the printer Print head resistance data Defect of PCB Defect of power unit 1 Turn OFF the power replace the following and check again PBA MAIN Power unit Defective connection of cable Printer does not react to the data transmitted 1 Check connection of interface cable from host computer Defect of PCB 1 Turn OFF the power replace the following and check again PBA MAIN PR C101 4 Trouble Shooting 53 Status of occurrence Check Repair method Magnetic encoder is not recognized Defective connection of 1 Turn OFF the power and check connection harness or defective PCB of harness ASM MG PWR M ASM MG IF M ASM MG PWR OP ASM MG IF OP 2 Turn OFF the power replace the following and check again PBA MG HEAD PBA MAIN PR C101 4 Trouble Shooting MEMO PR C101 54
44. position Vertical adjustment Print position shift of image and characters adjustment Density uniformity adjustment trailing edge print setting trailing edge position setting Ribbon start position adjustment Path change angle adjustment adjustment OC Ribbon sensor automatic adjustment Memory mode activation Memory mode setting Resin black correction activation USB ID setting USB class information setting PR CIOI 3 Replacement and adjustment MEMO PR CIOI 23 3 Replacement and adjustment 24 Replacement of Print Head Caution Do not touch the edge of the print head It may cause a breakage of head or defective printing When handling the print head hold it by the frame Following is the steps to replace the print head 1 Turn OFF the power switch and disconnect USB cable and power cord etc from the printer 2 Open the front access cover remove upper two screws fixing the top cover and remove the top cover 3 Pullup the tip of the Ink Ribbon Cartridge Set Lever and pull toward you Turn the Ink Ribbon Cartridge Set Lever to the left and push in Then pull out the Print Head upward See Fig 1 4 Pull off the cable from the Print Head and insert new Print Head 5 Remove the earth lead which is connecting the Print Head and the printer body and fix the a ground wire to the new Print Head See Fig 2 6 Insert the Print He
45. r when printing the data which has different print area print start positions between color image and black characters It is not for adjustment of the print start position itself 9 Test Pattern Print Menu Adjustment gt gt Position gt gt TestPrintH EXE Printing of print position checking pattern CLEAR Release printer error when error only EXE Start test pattern printing The printer prints the pattern in pink color to check the relative print position of the image data to the card The part in blue and pink are color printing The pattern is common with the density uniformity checking There are gaps white color of 0 5mm between each edges of the printed card and the each edges of the printed images area if the position is correct If the position is deviated adjust the print position with the Print Position Adjustment Menu Horizontal Vertical in the same layer PR CIOI 2 Operation of Operation Panel 12 10 Test Pattern M Print Menu Adjustment gt gt Position gt gt TestPrintM EXE Printing the pattern to check the shift of image and character print postion CLEAR Release of printer error when error only EXE Start printing test pattern Pattern is printed in whole area in gray color to check the shift of image and character overlay printing Gray area is in color print and the black vertical line is in melt black print With the correct print condition the black vertical line
46. rds is considered to mode exist in the printer If SN2 SN4 does not react check connection and conduction of harness ASM SENSOR3 ASM SN2 ASM SN4 7 If connection of harness is normal replace the following SN2 LD PT SN4 PBA MAIN PR C101 4 Trouble Shooting 48 Trouble in magnetic encoder J Service C Er Ad Check Repair method 50 01 Program error 1 Turn power switch OFF and ON 2 If the trouble repeats contact to the factory 50 02 Communication error between 1 Check connection and conduction of harness 03 printer and magnetic encoder ASM MG PWR M ASM MG IF M Parameter of the magnetic encoder is different from the ASM MG IF OP parameter set by the printer If connection of harness is normal replace the following PBA MG HEAD PBA MAIN Error occurred when transporting 1 Check connection and conduction of harness the magnetic head to the target ASM MG PWR M position ASM MG IF M OP SN2 is magnetic head ASM MG PWR OP position sensor of magnetic ASM MG IF OP encoder ASM MG SN If connection of harness is normal replace the following SN2 PBA MG HEAD PBA MAIN Clock of motor for magnetic head 1 Check connection and conduction of harness transport was not detected ASM MG PWR M ASM MG IF M ASM MG PWR OP ASM MG IF OP ASM ENCODER If connection of harness is normal replace the following MOT MG HEAD If the tro
47. rinting the resin characters in the area where the resin black is overlay printed on the color image to correct the thickness of characters to make it uniform However there are cases in which the correction may affect adversely such as to print characters on the stripes or geometric patterns In such case set this menu to OFF 35 USB ID Setting Menu Custom Setup gt gt Interface gt gt USB ID X Setting of device identification number CLEAR Decrement of USB ID Lower limit 0 Default Loop to upper limit EXE Increment of USB ID Upper limit 7 Loop to lower limit Set the ID number to each printer for recognition when connecting multiple printers to a PC Do not set the same number to plural numbers of printers If only one printer is used this setting is not necessary 36 USB Class Information Setting Menu Custom Setup gt gt Interface gt gt Class XXXXXXXX Setting of USB class information CLEAR No function EXE Switching of class information PRINTER Default VENDER This is the information to identify the class of USB device which is defined by the USB specification Set this setting to PRINTER if the included driver is used No setting operation is necessary because this is default factory setting If driver for old model is used set this to VENDER Reboot of the printer is necessary to activate this setting Error Display Error history related menu Display the history of error that has occurre
48. rresponds with the following and the density becomes lower by decreasing the set value A Adjustment gt gt Uniformity gt gt Upper B Adjustment gt gt Uniformity gt gt Center C Adjustment gt gt Uniformity gt gt Lower When replacing thermal head start adjustment from the retained values of old setting TestPrintH PR CIOI 3 Replacement and adjustment MEMO PR CIOI 30 4 Trouble Shooting 31 Explanation of Trouble shooting by LCD display If trouble is detected error LED on the operation panel lights up and type of trouble is displayed on LCD This paragraph describes the cause of trouble and the method of recovery based on the display on the LCD Types of errors are controlled by combination of 2 digits of error code Er and 2 digits of detail code Ad On the LCD from the left to the right error message and 4 digits of numerals 2 digits of error code and 2 digits of detail code are displayed Example of LCD Display Description Cover Open 10 01 Error code Er 10 Detail code Ad 01 In the explanation in this paragraph error code and detail code on the error message may be indicated as wildcard User is required to perform recovery operation according to the description of error message on the LCD Most of the error can be recovered by user However if it is impossible to recover to normal condition by
49. sidered to have problem Replace the main PCB PBA MAIN Error was detected while writing the FPGA program Error was detected while accessing the EEPROM PR C101 PR CIOIM 4 Trouble Shooting Trouble which can not be checked on LCD 32 The following describes the method to recover from the trouble which can not be checked on LCD Caution Do not fail to read before performing troubleshooting 1 When performing the following turn OFF the power switch and pull out the cord without fail Replace print head Remove front access cover or printer housing Check connection of harness Replace electric parts such as PCB sensor motor Mount or dismount magnetic encoder unit to and from the printer Check Repair method After SW is turned ON nothing is shown on LCD of operation panel LED does not AC current is not supplied 1 Check whether the specified voltage AC voltage is supplied from wall outlet 2 Check whether the power cable is correctly connected light Defective connection of harness Check connection of harness ASM AC POWER ASM DC POWER ASM OPEPANE Defect of PCB Defect of Operation panel Replace the following and check the operation PBA MAIN PBA OPEPANE Following error occur when printing image or characters White line in Longitudinal direction Longitudinal color unevenness Defect of print head Turn OFF the p
50. t Ribbon Posi XXX Adjustment of ribbon panel use position Adjustment value 1 0 1mm CLEAR Decrease of value Move use position of ribbon panel to left Lowerlimit 50 EXE Increase of value Move use position of ribbon panel to right Upper limit 50 Note Adjust the position if the ribbon use position extends off the panel and adversely affect the printing Note There is no test pattern for this adjustment Adjust according to the condition of the trouble YR fi FH 16 Path Change Angle Adjustment Menu Adjustment gt gt Pass Change gt gt PC Angle XXX Adjustment of path change angle Adjustment value 1 0 3 CLEAR Decrease of value Move stop angle of PC to lower right Adjustment value 1 3 EXE Increase of value Move stop angle of PC to upper right Adjustment 1 3 Note Incorrect adjustment may cause card jam trouble PR CIOI 2 Operation of Operation Panel 14 17 Path Change Angle Check Menu Adjustment gt gt Pass Change gt gt PC Entry EXE Move path change to entry position horizontal PC Eject EXE Move path change to eject position lower right CLEAR Interrupt operation EXE Start operation move to the designated position Move the path change to designated position Use this as a rough indicator for adjustment of path change angle in the same layer 18 LCD Display Adjustment Menu Adjustment gt gt
51. uble is not solved by above replacement replace the following PBA ENCODER PBA MG HEAD PBA MAIN Communication error has Check connection and conduction of harness occurred between printer and ASM MG PWR M magnetic encoder in the magnetic ASM MG IF M head speed control If connection of harness is normal replace the following PBA MG HEAD PBA MAIN ASM MG PWR OP ASM MG IF OP PR C101 4 Trouble Shooting 49 Abnormal writ read of magnetic encoder MG Write Er Ad Write Er Ad MGRead ErAd Read Er Ad ENNGNETTITTO m method U Written data and read data are not 1 Check whether the magnetic stripe and format of same Verify error the card is correct or not In case of ISO supporting magnetic stripe check on the operation panel whether the setting of HICO LOCO is same Written data or read data is not as the card correct 2 Check connection and conduction of harness ASM MG PWR M ASM MG IF M Size of written data or read data 15 ASM MG PWR OP too big ASM MG IF OP CBP MG HEAD 3 If harness connection is normal replace the following too small MG HEAD PBA MG HEAD PBA MAIN Size of written data or read data is Printing part hardware error Service C Er Ad E MN RC 77 77 MM Communication of DSP and CPU 1 Download the main program ended abnormally 2 If the error repeats replace the followi
52. ue and pink is color printing It is same pattern as the print position checking Adjust by the Density Uniformity Adjustment Menu in the same layer so that the density of upper center and lower part in the same column of the printed card become uniform 13 Card Tail edge Print Designation Menu Adjustment gt gt Expanded Data gt gt Data Cut XXX CLEAR No function EXE Switching of setting Stop data output Permit ON Prohibit OFF Note There is a case that the image is expanded and the print area may protrude from the end of the card right edge Ribbon may be broken if printing is continued in such condition Therefore set to ON permit to stop output of data if there is no inconvenience PR CIOI 2 Operation of Operation Panel 13 14 Card End Position Adjustment Menu Adjustment gt gt Expanded Data gt gt Cut Size XXX Adjustment of cutting position of data Adjustment value 1 0 085mm CLEAR Decrease of value Move cutting position to left Lower limit 10 EXE Increase of value Move cutting position to right Upper limit 10 Note Amount of expansion of the image may be different by the print data Set the value with some margin to frontward minus side Note There is no test pattern for this adjustment Make adjustment according to the printing of actual layout C ard Print 15 Ribbon Start Position Adjustment Menu Adjustment gt gt Ribbon Posi gt g
53. user or error occurs repeatedly service call is necessary When service call is received from user ask the details of symptom and confirm error code and detail code PR C101 PR C101m 4 Trouble Shooting 32 LCD Display and Recovery Method Display of normal condition Following shows the LCD display in the normal condition of the printer Error LED does not light up to indicate the printer is normal Error code and detail code are not shown LCD Ready to print Printer is in waiting mode Possible to transmit data from host computer and start printing Initializing Printer is being initialized Now Printing Printer is in printing operation Data for next printing may be transmitted Ready to D Load Safety mode is activated due to main program damage Download the main program For downloading refer to paragraph 3 Data Writing Program is being downloaded Now Cleaning Roller cleaning operation is being executed Display to ask manual recovery operation J Display the manual operation to recover from printer error After the printer stops by error the printer will perform recovery operation by pressing Clear key if condition of error recovery is satisfied If not satisfied one of the following messages will be shown LCD Display Recovery method Push CLEAR Key Error recovery condition is Press Clear Key satisfied Check Ink Ribbon Check condition of the

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