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HP Color LaserJet CM1312 Service Manual - ENWW

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2. X mag Chapter 1 Product basics ENWW Product comparison The product is available in the following configurations Base models Fax memory card models e Prints color print jobs at speeds up to 8 pages per minute Base model features plus ppm and monochrome print jobs at speeds up to 12 ppm e X 10 100 Base T network port e PCL6 printer driver e V 34faxand 8 megabyte MB flash fax storage memory e Inputtray Tray 1 holds up to 150 sheets of print media e Two RJ 11 fax phone line ports or up to 10 envelopes e 50 page automatic document feeder ADF e Hi Speed USB 2 0 port e 160 MB random access memory RAM e 128 MB random access memory RAM e Four memory card slots e Flatbed scanner e Color graphics display nnn P o cn ENWW Product comparison 3 Product features Performance Prints up to 8 ppm color or 12 ppm monochrome Print quality 1 200 dots per inch dpi with Image REt 2400 text and graphics Adjustable settings to optimize print quality The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics Fax fax memory card models only Full functionality fax capabilities with a V 34 fax incl
3. Cartridge 3 v x Photosensitive drum Primary transfer pad ITB cleaning unit TR2 Secondary tr transfer roller ITB cleaning brush high voltage generation circuit ITB cleaning roller high voltage generation circuit Secondary transfer high voltage generation circuit Primary transfer high voltage generation circuit High voltage power supply 80 Chapter5 Theory of operation ENWW Laser scanner system The formatter sends video signals to the DC controller which controls the laser scanner When the laser scanner system receives those signals it converts them to latent images on the photosensitive drum Figure 5 7 Laser scanner system Laser driver Scanning mirror Scanner motor unit BD sensor Photosensitive drum Y Photosensitive drum M Photosensitive drum C E T Photosensitive drum S5 5 g o Bk v 7 Oo u ra or 5 E 2 2z D z G x oQ e Q 5 uo gt 9 T Za n x Oo Zw z W ul tw 0 a On a x nw m gt ME LY NM DC controller Laser failure detection The optical unit failure detection sensor manages the laser scanner unit failure detection functions The DC controller identifies the laser scanner unit failure and notifies the formatter if the laser scanner unit encounters the foll
4. 52 Print DOnSity d 52 Paper TYPOS C aaia 53 SETUP 54 Siue C 54 aree M 54 Print Setinggi ET LT 54 PHNUNG prc 54 POLS EE 55 iv ENWW POSUSCHIPE m I 55 Network Songs orree iE cuastdteaeeadees 55 Embedded Web server ni e aaea E TRIN A MEE A a EA aE E RE 56 Ecl d 56 Use HP Web Jetadmin software ssssssssssssssssssseseere eene enne nr eren nennen ener nnns 57 SOCUMILy TEES c E 57 Turn on password protection using the embedded Web server cccceceeeeeeeeeeeteeees 57 Turn on password protection from the control panel sssssssseeeees 57 Turn on private receive feature ssssssssssssssssssssssssseeeenee nennen 58 METIerx3u2q BEER 59 Check and order supplles iei rie int raten rie o ua e i ee ua ko ade ERE Eae Kk ag 59 Check supplies status by using the control panel 2 2 eeeeeeeeeeeeeeeeeeeteees 59 Check supplies status by using HP ToolboxFX eee 59 St re rlq m 60 HP policy on non HP supplies ssssssssseeememen 60 FAP fraud hotline red rer eee ene ert eroe rite emirates 60 Recycle Supplies Lm 60 ibize ie
5. Size Dimensions Tray 1 Letter 216 x 279 mm 8 5 x 11 inches w Legal 216 x 356 mm 8 5 x 14 inches v A4 210 x 297 mm 8 27 x 11 69 inches vc Executive 184 x 267 mm 7 24 x 10 51 inches vw A3 297 x 420 mm 11 69 x 16 54 inches A5 148 x 210 mm 5 83 x 8 27 inches w A6 105 x 148 mm 4 13 x 5 83 inches v B5 JIS 182 x 257 mm 7 17 x 10 12 inches vw 16k 197 x 273 mm 7 75 x 10 75 inches vc 16k 195 x 270 mm 7 7 x 10 6 inches w 16k 184 x 260 mm 7 25 x 10 25 inches vw 8 5 x 13 216 x 330 mm 8 5 x 13 inches vw 4x6 107 x 152 mm 4 x 6 inches vw 5x8 127 x 203 mm 5 x 8 inches vw 10 x 15 cm 100 x 150 mm 3 9 x 5 9 inches w Custom Minimum 76 x127 mm 3 x 5 inches Maximum 216 x 356 mm w 8 5 x 14 inches 1 These sizes are supported as custom sizes Table 3 2 Supported envelopes and postcards Size Dimensions Tray 1 Envelope 10 105 x 241 mm 4 13 x 9 49 inches vw Envelope DL 110 x 220 mm 4 33 x 8 66 inches v Envelope C5 162 x 229 mm 6 93 x 9 84 inches w Envelope B5 176 x 250 mm 6 7 x 9 8 inches vw Envelope Monarch 98 x 191 mm 3 9 x 7 5 inches v Postcard 100 x 148 mm 3 94 x 5 83 inches w Double postcard 148 x 200 mm 5 83 x 7 87 inches v 36 Chapter 3 Paper and print media ENWW Supported paper types and tray capacity Media type Dimensions Weight Capacity Paper orientation Paper including the Minimum 76 x 127 mm 60 to 90 g m 16 to 24 Ib Up
6. One or more print cartridges might be defective Print the supplies status page to check the remaining life See Information pages on page 44 Replace any empty or used refilled print cartridges See Print cartridge on page 61 The product is set to override the Replace color cartridge message and to continue printing Replace any empty or used refilled print cartridges See Print cartridge on page 61 ENWW Solve image quality problems 227 228 Problem Cause Solution The amount of background toner shading becomes unacceptable AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Very dry low humidity conditions can increase the amount of background shading Check the product environment The extended print mode setting is incorrect Try the print job again using the Transfer extended print mode Dry paper setting See the user guide One or more print cartridges might be defective Replace any empty or used refilled print cartridges See Print cartridge on page 61 The product is set to override the Replace color cartridge message and to continue printing Replace any empty or used refilled print cartridges See Print cartridge on page 61 Toner smears appear on the media AaBbCc AaBbcc AaB CC AaBbCc AaBbCc The media might not meet HP specifications Use media that meets HP specifications If toner smears appea
7. Copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality e Copy from the flatbed scanner This will produce a higher quality copy than copying from the automatic document feeder ADF e Use quality originals e Load the media correctly If the media is loaded incorrectly it might skew causing unclear images and problems with the OCR program See Load paper and print media on page 38 for instructions e Adjust the control panel settings for the type of original if the automatic settings do not produce the desired result Gf NOTE Verify that the media meets HP specifications If the media meets HP specifications recurring feed problems indicate the pickup roller or separation roller is worn and need to be replaced See Paper feed assemblies on page 118 Image problems Problem Cause Solution Copy edges are cropped when The original is edge to edge or has smaller Position the original 6 35 mm 1 4 inch copying from the glass margins than those supported by this away from the registration corner on the product glass Copy edges are cropped when The original is too long edge to edge orhas On the control panel press Copy setup Use copying from the ADF smaller margins than those supported by the arrow buttons to select Reduce this product Enlarge and press OK Use the arrow buttons to select Full Page 91 and press OK Try copying again 232 C
8. NOTE Debris can scratch or damage the back of the product Before you place the product front side up remove any debris from the work surface If possible set the product on a clean dry cloth to prevent scratching and damage 2 Release the two roller cover locking pins and then remove the cover Figure 6 15 Remove the separation roller 1 of 2 f 120 Chapter6 Removal and replacement ENWW 3 Release the roller holder to release the roller locking pins Remove the separation roller Figure 6 16 Remove the separation roller 2 of 2 ENWW Paper feed assemblies 121 Transfer roller 1 Open the rear door 2 Release the retainer clip and then rotate it until the pin on the clip aligns with the slot in the mounting bracket Figure 6 17 Remove the transfer roller 1 of 3 3 Remove the clip Repeat these steps for the remaining retainer clip XX TIP One of the clips is made from a black conductive plastic Make sure that the clips are reinstalled on the side of the transfer roller that they are removed from Figure 6 18 Remove the transfer roller 2 of 3 122 Chapter 6 Removal and replacement ENWW 4 Slide the roller to one side to disengage the roller shaft from the mounting bracket and then remove the transfer roller A CAUTION Do not touch the black sponge portion of the roller Skin oils can cause print quality problems Figure 6 19 Remove the transfer roller 3 of 3 ENWW Paper
9. SW801 1 NN 1 Q Fuse E PPM Fuser power supply 1 1 a FO RRS a a cr j Noise filter i Only for the 200V model Frequency FREQSNS i detection circuit REM24V Rectifyi alc EM 24V 3 3V 1 i generation generation t uev circuit circuit 1 j cs i mn i i i i i Fuser failure detection The DC controller determines a fuser unit failure sets the FUSER HEATER DRIVE FSRD FSRD signals to inactive releases the relay to interrupt the fuser heater power supply and notifies the formatter of a fuser unit failure when it encounters the following conditions e Start up failure e Abnormally low temperature e Abnormally high temperature e Fuser heater drive circuit failure ENWW Engine control system 79 High voltage power supply The DC controller controls the high voltage power supply to generate high voltage biases The high voltage power supply generates the high voltage biases that are applied to the primary charging roller developing roller primary transfer pad secondary transfer roller and ITB cleaning unit Figure 5 6 High voltage power supply Developing Blade high voltage high voltage generation circuit generation circuit Primary charging high voltage generation circuit PR DEV1 DEV2 DEV3 DEV4 BLD1 BLD2 BLD3 BLD4
10. Control panel bezel Korean CC431 00023 Scanner assembly fax memory card models on page 267 Control panel bezel Norwegian CC431 00010 Scanner assembly fax memory card models on page 267 Control panel bezel Polish CC431 00016 Scanner assembly fax memory card models on page 267 Control panel bezel Portuguese CC431 00004 Scanner assembly fax memory card models on page 267 Control panel bezel Russian CC431 00013 Scanner assembly fax memory card models on page 267 Control panel bezel Slovak CC431 00017 Scanner assembly fax memory card models on page 267 Control panel bezel Spanish CC431 00003 Scanner assembly fax memory card models on page 267 Alphabetical parts list 281 Table 8 14 Alphabetical parts list continued Description Part number Table and page Control panel bezel Swedish CC431 00009 Scanner assembly fax memory card models on page 267 Control panel bezel Thai CC431 00025 Scanner assembly fax memory card models on page 267 Control panel bezel Turkish CC431 00018 Scanner assembly fax memory card models on page 267 Control panel bezel Vietnamese CC431 00026 Scanner assembly fax memory card models on page 267 Control panel overlay Arabic CC430 00021 Scanner assembly base
11. Reinstall the print cartridge Turn off and then turn on the product If the error is with a color cartridge try swapping it with a different color cartridge in the tray If the same message appears then there is an engine problem If a different 10 100X message appears replace the cartridge Ifthe error persists verify that the connectors in DC controller connectors J108 and J124 are firmly seated If the problem is not solved replace the print cartridge drawer Ifthe error persists replace the DC controller 49 Error Turn off then on The product has experienced an embedded firmware error Under most conditions the product will power cycle automatically Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists perform an NVRAM initialization If the error persists update the firmware If the error persists replace the formatter 50 x Fuser Error The product has experienced an internal hardware error 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 Turn on the power and wait for the product to initialize If the error persists verify that the connectors in DC controller connectors J104 and J110 are seated firmly If the error persists replace the fuser If the error persists replace the fuser power supply ENWW Control panel messa
12. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print cartridge limited warranty statement 295 Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support CM1312series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com go LJCM1312 software Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order additional HP service or maintenance agreements www hp com go carepack 296 Appendix A Service and support ENWW Repack the product If HP Support determines that the product needs to be returned to HP for repair follow the steps below to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility ENWW 1 A EA Remove and retain the print cartridges CAUTION Itis extremely important to
13. B pun doxolq pun gil gun JQUUDIS 1aSD ENWW 204 Chapter 7 Problem solve Print quality troubleshooting tools Repetitive image defects If the product output has a consistent repetitive defect then use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect amp NOTE The following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results use a metric ruler Table 7 9 Repetitive image defects Distance between identical Component Notes defects 22 3 mm 0 87 in Developer roller one rotation Appears in a single color plane 26 7 mm 1 05 in Charger roller Appears in a single color plane 28 5 mm 1 12 in Developer RS roller one rotation Inside developer and the removes and supplies toner to the developer sleeve 44 0 mm 1 73 in Registration roller 56 5 mm 2 22 in Fuser film one rotation Appears in all color planes 56 8 mm 2 23 in Fuser pressure roller one Appears in all color planes rotation 57 0 mm 2 24 in Transfer roller Appears in all color planes 69 0 mm 2 71 in Cartridge to cartridge spacing Distance between each color OPC 75 8 mm 2 98 in OPC drum one rotation Appears in a single color plane and might be either a dark or white spot 633 6 mm 24 94 in ITB Because the ITB is longer
14. DC negative bias 84 Chapter5 Theory of operation ENWW Transfer stage Step 4 primary transfer The toner image on the photosensitive drum is transferred to the ITB The DC positive bias is applied to the primary transfer pad The negatively charged toner transfers to the ITB from the drum surface Figure 5 13 Primary transfer Photosensitive Step 5 secondary transfer The toner image on the ITB is transferred to the print media The DC positive bias is applied to the secondary transfer roller As the media passes between the secondary transfer roller and the ITB the toner image is transferred to the media Figure 5 14 Secondary transfer Media ITB drive roller Secondary transfer roller DC bias FT ENWW Image formation system 85 Step 6 separation from the drum The elasticity of the print media and the curvature of the ITB drive roller cause the media to separate from the ITB Figure 5 15 Separation from the drum x Media ITB drive roller Secondary transfer roller Fusing stage Until the fusing stage is complete the image is not permanently affixed to the print media The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet Step 7 fusing The product uses an on demand fusing method to fuse the toner image onto the media The toner image is permanently affixed to the print media by the heat and pressure Figure
15. Delete All Entries Delete all entries in the phone book Phone Book report Print a list of all the individual and group dial entries in the phone book Control panel menus 31 Table 2 8 Fax Menu appears only if a memory card is in one of the memory card slots continued Menu item Sub menu item Sub menu item Description Fax Reports Fax Confirmation Never Sets whether or not the product prints a confirmation Every fax report after a successful sending or receiving job Send fax only Receive fax Include first page On Sets whether or not the product includes a thumbnail Off image of the first page of the fax on the report Fax Error Report Every error Sets whether or not the product prints a report after a Send Error failed sending or receiving job Receive Error Never Last Call Report Prints a detailed report of the last fax operation either sent or received Fax Activity log Print log now Print log now Prints a list of the faxes that have been sent Auto Log Print from or received by this product Auto Log Print Select On to automatically print a report after every fax job Select Off to turn off the automatic print feature Phone Book report Prints a list of the speed dials that have been set up for this product Junk Fax list Prints a list of phone numbers that are blocked from sending faxes to this product Billing report Prints a list of billing codes that have been
16. Figure 6 55 Remove the rear door and rear lower cover 1 of 4 3 Release one pin callout 2 and then slide the rear door and rear lower cover towards the side of the product with the interface connectors Figure 6 56 Remove the rear door and rear lower cover 2 of 4 ENWW External panels covers and doors 145 4 Remove the rear door and rear lower cover Figure 6 57 Remove the rear door and rear lower cover 3 of 4 5 Carefully pry the rear door hinge arms off of the hinge pins on the rear lower cover to separate the rear cover callout 3 from the rear door callout 4 NOTE If you are installing a replacement rear lower door remove the paper guide assembly from the discarded door and then install it on the replacement door See Paper guide assembly on page 124 Figure 6 58 Remove the rear door and rear lower cover 4 of 4 146 Chapter 6 Removal and replacement ENWW Scanner assembly 1 Remove the right cover See Right cover on page 132 2 Disconnect one ground wire lug callout 1 two wire harness connectors callout 2 J4 and P1 and three FFCs callout 3 J1 J2 and J3 Figure 6 59 Remove the scanner assembly 1 of 4 3 Remove four screws callout 4 Figure 6 60 Remove the scanner assembly 2 of 4 ENWW External panels covers and doors 147 4 Slightly lift up the back of the scanner and then slide it toward the front of the product Figure 6 61 Remov
17. Left cover 1 Remove one screw callout 1 Figure 6 40 Remove the left cover 1 of 4 2 Open the front door and then use a small flatblade screwdriver to release four tabs callout 2 Figure 6 41 Remove the left cover 2 of 4 EL LLLI P ENWW External panels covers and doors 135 3 Use a small flatblade screwdriver to release three tabs callout 3 at the back of the product Figure 6 42 Remove the left cover 3 of 4 4 Separate the cover away from the product to remove it Figure 6 43 Remove the left cover 4 of 4 136 Chapter 6 Removal and replacement ENWW Front right cover NOTE The fax memory card models have a memory card reader PCA installed on this cover 1 Remove the right cover See Right cover on page 132 2 Fax memory card models only Remove two screws callout 1 and then disconnect one FFC callout 2 Figure 6 44 Remove the front right 1 of 3 2 nm 3 Use a small flatblade screwdriver to release two tabs callout 3 7 Figure 6 45 Remove the front right cover 2 of 3 ENWW External panels covers and doors 137 4 Remove the front right cover NOTE The base model will not have the memory card reader PCA installed as shown below Figure 6 46 Remove the front right cover 3 of 3 Reinstall the front right cover Fax memory card models only If you are installing a replacement front right cover remove the memory card reader
18. RM1 4921 000CN Upper cover assembly External panels and covers on page 271 RM1 4922 000CN Paper input cassette Assembly locations on page 269 RM1 5313 000CN DC controller PCA assembly Internal components 2 of 4 on page 275 RM1 5315 000CN Low voltage power supply assembly 110 127V Internal components 2 of 4 on page 275 RM1 5316 000CN Low voltage power supply assembly 220 240V Internal components 2 of 4 on page 275 XA9 1449 000CN Screw RS M3x8 Internal components 2 of 4 on page 275 XA9 1671 000CN Screw M3x8 Internal components 2 of 4 on page 275 ENWW Numerical parts list 291 292 Chapter8 Parts and diagrams ENWW A Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CM1312 and CM1312nfi One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and
19. sseeesse 247 Set the fax error FepOrt eire eet tette bet e e Rena bd eu ea adden 247 Set the fax confirmation report ssssssssesseeeeenenrnene 247 Include the first page of each fax on the fax confirmation fax error and last call TEPOMS ie E P 248 Perform a fax test si idi di te a i E e s 248 Change error correction and fax speed sssssssssssssseee eene 248 Set the fax error correction mode ssssesssseeeennn 248 Change the fax Speed 2 eedem outs ace nu tran a Rave mentite 249 Problems sending faXeS oi idend centu MOed een shat Bee tv dled aa eap veria vua Daeto nuu Re aedes 249 Probleme receiving TAXCS 2 1 oett pe ded re rh saa EE RR RN R EE E RARO SER aa REEL ue EAT 251 Performance problemi rer eda epis eede poet dei vtena dee Mediae se aa 254 Memory card problems fax memory card models only ss enn 255 MISSING OF WONG Bil cR E 255 Index page not printing tee ELE edo eed feed la Dna Le lc ka eee age 255 Proof sheet not printing ssssssssssseeeee eene nnne 256 Proof sheet not scanning cocinero eroe osn rore R EEEE 256 Issues with photo printing 2 0 2 0 ee cece cece eee e ee ee ee ee eee eeaaeaaeeaeeeeeeeeeeeeeeeeeeeeeeeteeteeteeeeeesenaes 257 8 Parts and diagrams Order parts accessories and supplies 0 2 0 2 cc cece cece eee ee eee eeeeeeee cae caeeeeeeeeeeeeeeeteeseeaaaeaaceeeeeeeeeee
20. 5 Remove the orange plastic shield from the bottom of the new print cartridge A CAUTION Do not touch the imaging drum on the bottom of the print cartridge Fingerprints on the imaging drum can cause print quality problems 7 Pullthe tab on the left side of the print cartridge straight up to completely remove the sealing tape Discard the sealing tape ENWW Manage supplies 63 8 Close the print cartridge drawer 9 Close the front door ES E SS 4 Y TAA i 10 Place the old print cartridge in the box for the new print cartridge Follow the recycling instructions that are included in the box A CAUTION Iftoner gets on any clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric Clean the product Clean the paper path During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems Specks Smearing AaBbGc AaBbCc AQBOCc AaBhec AaBbCc AoBE Cc AaBbCc AaBbCc AaBbCc AaBbCc 64 Chapter 4 Manage and maintain the product ENWW Clean the paper path from HP ToolboxFX Use HP ToolboxFX to clean the pa
21. External panels covers and doors rsrsr aein raei LENEE EEEE E EAEN RIENE 125 Front door and front lower cover sssssssssse enne eene eene 125 Wendt ssiddaeeds 132 Len COVEN M 135 ien inge gem 137 Reinstall the front right cover ssssssssseene emen 138 Memory card reader PCA fax memory card models only sseessss 139 Card cover or blanking cover sssssssssessseeneeeneeeen nennen enne eene nnne nnns 140 Rearside COVER MM 142 ENWW vii I ear upper COVER a eterne deer e RR Miaa datas Ad ea x eade neuen adde nave a De e Cu DER qu 143 Rear door and rear lower cover sssssssssssssssse eene nee 145 Scanner assembly P E 147 MOP COV er EET DL QE LOL LIO 149 Internal assemblies 5 tirer PR eR e RR RR RE RR Re RRRTN REM ENRRERNRN MEER de SUNY REA NNR RAE Ree aA 151 Printcartridge drawer reete ee penne LL ee D ee Deut eee Eel diced eae 151 MEUBLE L 154 Speaker fax memory card models only sssseseeeeen 155 Intermediate transfer belt LTB ccce eto eere ttes nnb bct p n tete rre 156 a icikurdiger EE 159 DC controller PCA i 1 redimere eed dra rs eed dd a En e E d a Eu 161 Special considerations ccccecceccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeaeaeaaesaeecaeeeeeeeee
22. See Clean the product on page 64 An image exists on the back of the original or defects exist on the scanner cover On the flatbed scanner place three sheets of clean paper on top of the original close the flatbed scanner cover then re scan the original Black dots or streaks appear on copy jobs only Ink glue correction fluid or an unwanted substance might be on the automatic document feeder ADF or flatbed scanner Clean the product See Clean the product on page 64 Copies are too light or dark The printer driver or product software settings may be incorrect Verify that the quality settings are correct See the product software Help for more information about changing the settings The product may not be calibrated Calibrate the product ENWW Solve image quality problems 233 Problem Cause Solution Text is unclear The printer driver or product software settings may be incorrect Verify that the quality settings are correct See the product software Help for more information about changing the settings The original is of poor quality Try copying another document If the copy is free of defects obtain a better quality original The product may not be calibrated Calibrate the product Media handling problems Problem Cause Solution Poor print quality or toner adhesion Dropouts jamming or curl The paper is too mois
23. on the System Settings page E NOTE You must click Apply before the changes take effect Set up e mail alerts Use this to configure up to two e mail addresses to receive alert messages when certain events occur You can specify different events for each e mail address Use the information for the e mail server that will send out the e mail alert messages for the product NOTE You can only configure e mail alerts to be sent from a server that does not require user authentication If your e mail server requires you to log in with a username and password you cannot enable e mail alerts NOTE You must click Apply before your changes take effect Product information ENWW The Product information folder contains links to the following page e Demonstration Pages Print pages that show the color print quality potential and overall print characteristics of the product HP ToolboxFX 47 Fax Use the HP ToolboxFX Fax tab to perform fax tasks from your computer The Fax tab contains links to the following main pages e Fax Receive Set the fax receive mode e Fax Phone Book Add edit or delete entries in the product phone book e Fax Send Log View all of the recent faxes that have been sent from the product e Fax Receive Log View all of the recent faxes that have been received by the product e Junk Faxes Add delete or view fax numbers that are blocked e Fax Data Properties Manage the space used to s
24. 219 RECOVER AINS x trees iet tera teet teta ete t PER RR Sce AA ERE pens 219 Common causes of jams icere aei aika eene 220 Clear Jamis 5 edo Cede EE ia m t etta tutta det ose 221 Where to look for jams sssee me 221 Clear jams from the input tray areas sssse 221 Clear jams from the output bin see 222 Clear jams from the ADF fax memory card models only 223 Solve image quality probleris 2 eee tece ce ec eene eoe ene ee EAE eee uec ee annee 227 General image quality problems ssssssseenmm emen nnns 227 Solve issues with color documents ssssssssssseeem eem eene nnns 231 Copy problems e ect atia ettet pte Ite ds e ee Ue buc DEAN 232 Prevent copy problems ssssssssssse eene 232 Image problemi 22 iiec eee Ite rede n A dee de Reb e ia Er EE d dr De Ene dd 232 Media handling problems essen 234 Performance problems cccccccecceceeeeeeeeeee eee ceeeeaeaaaeaaaeaaecaecaeeeeeeeeeeeeeeeeeess 235 Scan problems o beet cheeks fett a E baatudtesatlantautPeatbestaugdeatneat 236 Solve scanned image problems ssssssseeeeeeenennn 236 Scan quality problems ssssssssssssssseseeeeeen enne 238 Prevent scan quality problems ssssssseem 238 Solve scan quality problems ssssssssssssssseenee 238 Solve perfor
25. Aa Cc Aa Cc Aa Cc The media might not meet HP specifications Use media that meets HP specifications One or more print cartridges might be defective Print the supplies status page to check the remaining life See Information pages on page 44 Replace any empty or used refilled print cartridges See Print cartridge on page 61 The product is set to override the Replace color cartridge message and to continue printing Replace any empty or used refilled print cartridges See Print cartridge on page 61 Toner specks appear AaBbGc AQBbCc AaBbCc AaBbCc AaBbCc The media might not meet HP specifications Use media that meets HP specifications The paper path might need cleaning Clean the paper path See Clean the paper path on page 64 Dropouts appear AaBbCc AabBbcc Aaabcc AaBoCc AadaB cc A single sheet of print media might be defective Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper that is intended for color laser printers The paper lot is flawed The manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for color laser printers Vertical streaks or bands appear on the page AaBbc AaBbc AcdBbC AaBbc AaBbc
26. Is the amount of media in the tray within specifications Is the media correctly placed in the tray Are the paper guides aligned with the stack Is the input tray correctly installed in the product Print cartridges Is each HP Genuine print cartridge installed correctly Was a print cartridge opened soon after being moved from a cold to a warm room If so allow the print cartridge to sit at room temperature for 1 to 2 hours Covers Is the front cover closed ENWW Troubleshooting process 189 General topic Questions Condensation e X Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes Miscellaneous e Check for and remove any non HP components print cartridges memory modules and EIO cards from the product e Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting e For any print quality issues calibrate the product Power on checks When you turn on the product if it does not make any sound or if the control panel display is blank check the following items e Verify thatthe product is plugged directly into an active electrical outlet that has the correct voltage Do not plug the product into a surge protector or power strip e X Verify that the on off switch is in the ON position 190 Chapte
27. Post service tests After service has been completed perform the following tests to verify that the repair or replacement was successful Test 1 print quality test 1 O o o 9 m o p pP Verify that you have completed the necessary reassembly steps Ensure that the input tray contains clean unmarked paper Attach the power cord and interface cable and then turn on the product Verify that the expected start up sounds occur Print a configuration page and then verify that the expected printing sounds occur Print a demo page and then verify that the print quality is as expected Send a print job from the host computer and then verify that the output meets expectations If necessary restore any customer specified settings Clean the outside of the product with a damp cloth Test 2 copy quality test 1 o cU Sf aS e p Verify that you have completed the necessary reassembly steps Ensure that the input tray contains clean unmarked paper Attach the power cord and then turn on the product Verify that the expected start up sounds occur Print a configuration page and then verify that the expected printing sounds occur Place the configuration page in the ADF if present or on the flatbed glass Print a copy job and then verify the results Clean the outside of the product with a damp cloth Test 3 fax quality test 1 2 3 ENWW Place the configuration page in the ADF Type a valid fax number
28. RM1 4777 000CN 1 Internal assemblies 273 Figure 8 6 Internal components 2 of 4 SR603 g J603 274 Chapter 8 Parts and diagrams ENWW ENWW Table 8 11 Internal components 2 of 4 11 11 12 13 Description Screw RS M3x8 Screw M3x8 Low voltage power supply assembly 110 127V Low voltage power supply assembly 220 240V DC controller PCA assembly Flat cable Part number Qty XA9 1449 000CN 4 XA9 1671 000CN 29 RM1 5315 000CN 1 RM1 5316 000CN 1 RM1 5313 000CN 1 RK2 1955 000CN 1 Internal assemblies 275 Figure 8 7 Internal components 3 of 4 ENWW 276 Chapter8 Parts and diagrams ENWW Table 8 12 Internal components 3 of 4 Ref 10 27 28 29 Description Second transfer roller assembly High voltage power supply PCA assembly Intermediate transfer belt assembly Transfer paper guide assembly Part number Qty RM1 4445 000CN 1 RM1 4689 000CN 1 RM1 4436 000CN 1 CC430 67902 1 Internal assemblies 277 Figure 8 8 Internal components 4 of 4 278 Chapter8 Parts and diagrams ENWW Table 8 13 Internal components 4 of 4 Ref Description Part number Qty 1 Cartridge tray clamp right RC2 3109 000CN 1 2 Cartridge tray clamp left RC2 3108 000CN 1 19 Cartridge tray assembly RM1 4428 000CN 1 ENWW Internal assemblies 279 Alphabetical parts list Table 8 14 Alphabetical parts list Description Part number Ta
29. Verify that the memory card is not write protected NOTE You cannot edit memory card files from the product control panel Use a software program to edit delete or save images Use a software program to print the photo from your computer Print photos directly from the memory card by using the control panel Memory card problems fax memory card models only 257 Problem Cause Solution Verify that you have colored the bubbles darkly enough for the scanner to read Install HP supplies in the product and reprint the proof sheet The proof sheet is skewed Verify that the paper guides are positioned correctly against the paper in the input tray Reprint the proof sheet Verify that the images on the proof sheet are aligned properly and then reselect the images you want to print 258 Chapter7 Problem solve ENWW 8 Parts and diagrams Gf NOTE In this chapter part numbers are only listed for available replaceable parts ENWW Order parts accessories and supplies Supplies part numbers Whole unit replacement How to use the parts lists and diagrams Scanner assembly Product base assembly locations Covers Internal assemblies Alphabetical parts list Numerical parts list 259 Order parts accessories and supplies You can obtain the following items directly from HP e Replacement parts To order replacement parts in the U S go to www hp com go hpparts
30. and disconnect a downstream call until it has been authorized to do so by a manual fax start or the detection of the appropriate tones Hook switch control In the silicon DAA the CODEC controls the hook switch directly The CODEC is activated when it receives commands from the DSP When the circuit is drawing DC current from the central office it is considered off hook When no DC current flows the state is considered on hook ENWW Fax functions and operation fax memory card models only 101 Ring detect Ring detect is performed by the line voltage monitoring module of the silicon DAA and is a combination of voltage levels and cadence time on and time off Both must be present to detect a valid ring The CODEC works with DSP as well as the firmware to determine if an incoming signal is an answerable ring Line current control The DC current from the CO needs to have a path to flow from TIP to RING The DC impedance emulation line modulator and DC terminations modules in the silicon DAA act as a DC holding circuit and works with the firmware to achieve the voltage current characteristic between TIP and RING The impedance the current voltage characteristic changes corresponding to certain special events such as pulse dialing or when the product goes on hook Billing metering tone filters Switzerland and Germany provide high frequency AC signals on the phone line in order to bill customers A filter in a special fax cable f
31. can be captured in one exposure Mechanical carriage drive The carriage drive moves the CIS scan head along the document length to create the image In this product a small DC motor with an optical encoder creates this motion The speed ofthe carriage drive is proportional to the scan resolution 300 ppi is much faster than 1200 ppi and also proportional to the type of scan color scans are three times slower than monochromatic scans A 1200 ppi color scan moves so slowly that the product may appear to not be working whereas a monochromatic copy scan moves at 50 times that speed and will be a little noisy Image processing system formatter The formatter processes the scanner data into either a copy or a scan to the computer For copies the image data is sent directly to the product without being transmitted to the computer Depending on user selections for the copy settings the formatter enhances the scanner data significantly before sending it to the product Image data is captured at 300 ppi for copies and is user selectable for scans to the computer Each pixel is represented by 8 bits for each of the three colors 256 levels for each color for a total of 24 bits per pixel 24 bit color Scanner power on sequence of events ENWW When the product is turned on it performs the following tests Motor test The product moves the motor left and right to confirm operation It reports a scanner error 12 if no motion is detected in the
32. door cam A CAUTION The hinge pin callout 6 on the cam can be easily broken You must apply even pressure on the cam to remove it without any twist motion that will break the hinge pin off of the cam Figure 6 32 Remove the front door and front lower cover 11 of 13 13 Carefully flex the edges of the door to release the right and left side door retainer arms Figure 6 33 Remove the front door and front lower cover 12 of 13 n E 130 Chapter 6 Removal and replacement ENWW 14 Lower the left side of the door and then slide it to the left to release the right side door hinge pin Remove the door Figure 6 34 Remove the front door and front lower cover 13 of 13 ENWW External panels covers and doors 131 Right cover 1 Remove one screw callout 1 Figure 6 35 Remove the right cover 1 of 5 2 Carefully pull the front of the right cover away from the product to release one tab Figure 6 36 Remove the right cover 2 of 5 132 Chapter 6 Removal and replacement ENWW 3 Use a small flatblade screwdriver to release one tab callout 2 Figure 6 37 Remove the right cover 3 of 5 4 Use a small flatblade screwdriver to release two tabs callout 3 Figure 6 38 Remove the right cover 4 of 5 ENWW External panels covers and doors 133 5 Separate the cover away from the product to remove it Figure 6 39 Remove the right cover 5 of 5 F 134 Chapter 6 Removal and replacement ENWW
33. ie e e e ER Pre Erba dt cv aui 310 PD ELDER 311 xi xii ENWW 1 Product basics e Quick access to product information e Product comparison e Product features e Product walkaround e Supported operating systems e Supported product software e System requirements e Connectivity ENWW Quick access to product information 2 Use the following Web site to find information about the product e www hp com support CM1312series Table 1 1 Product guides Guide Description HP Color LaserJet CM1312 MFP Provides step by step instructions for installing and setting up the product Series Getting Started Guide HP Color LaserJet CM1312 MFP Provides detailed information for using the product and problem solving Available on the Series User Guide product CD or in the Windows Program Group if the software is installed on a computer HP ToolboxFX To check the product status and settings and to view problem solving information and online documentation use the HP ToolboxFX You must have performed a complete software installation in order to use the HP ToolboxFX See the user guide for more information about software installation Online Help Provides information about options that are available in the printer drivers To view a Help file open the online Help through the printer driver
34. load Tray1 38 loading 38 supported types 36 wrinkled 230 paper guide assembly removing 124 paper jams ADF detection operations 96 error messages ADF 96 trailing edge detection ADF 96 paper path ADF 95 ADF feeding operations 95 ENWW paper feed assemblies removing 118 parts assembly locations 268 cover locations 270 internal assembly locations 272 numbers 261 replaceable 261 scanner assembly 264 screws 107 using lists and diagrams 263 password protection 57 PCAs diagrams 199 PCL drivers universal 11 PCL settings HP ToolboxFX 55 phone book fax HP ToolboxFX tab 48 phone numbers HP fraud hotline 60 photo menu 32 Photo setup menu 22 photos index page troubleshooting 255 printing troubleshooting 257 scanning troubleshooting 236 troubleshooting 255 photosensitive drum image formation operations 83 physical specifications 300 pickup solenoid 197 pickup and feed system ADF 94 pickup roller locating 198 removing 118 pickup and feed system operations 89 pictures See photos pliers required 107 polling device 54 ports locating 6 7 200 types included 4 post service tests 109 PostScript settings HP ToolboxFX 55 power connector 6 7 consumption 300 fax line current control 102 fuser removing 180 high voltage supply 80 high voltage removing 169 low voltage removing 173 low voltage supply 79 requirements 300 supplies diagrams 195 power on scanner sequence 91 troubleshooting 190 powersave 24
35. models on page 265 Control panel overlay Chinese simplified CC430 00024 Scanner assembly base models on page 265 Control panel overlay Chinese traditional Control panel overlay Czech CC430 00022 CC430 00014 Scanner assembly base models on page 265 Scanner assembly base models on page 265 Control panel overlay Danish CC430 00012 Scanner assembly base models on page 265 Control panel overlay Dutch CC430 00007 Scanner assembly base models on page 265 Control panel overlay English Control panel overlay Finnish CC430 00002 CC430 0001 1 Scanner assembly base models on page 265 Scanner assembly base models on page 265 Control panel overlay French CC430 00006 Scanner assembly base models on page 265 Control panel overlay German CC430 00005 Scanner assembly base models on page 265 Control panel overlay Greek CC430 00019 Scanner assembly base models on page 265 Control panel overlay Hebrew CC430 0020 Scanner assembly base models on page 265 Control panel overlay Hungarian CC430 00015 Scanner assembly base models on page 265 Control panel overlay Italian CC430 00008 Scanner assembly base models on page 265 Control panel overlay Korean Control panel overlay Norwegian CC430 00023 CC430
36. 2 2000 A2 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho USA December 2007 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stra e 140 D 71034 B blingen Germany FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 HP Color LaserJet CM1312nfi Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name He
37. 251 recycling supplies 60 regional versions fax card 100 regulations Canada telecom operation 305 declaration of conformity 306 316 Index EU telecom operation 304 FCC 303 New Zealand telecom operation 304 US telecom operation 305 reinstalling parts control panel 116 DC controller PCA 161 ITB 159 removing parts ADF pickup roller 119 bezel 115 cautions for 106 checklists 108 control panel 116 control panel overlay 113 DC controller PCA 161 formatter and fax card PCAs 165 front door 125 front lower cover 125 front right cover 137 fuser 183 fuser motor 168 ITB 156 left cover 135 main motor 154 memory card reader PCA 139 order of 110 paper guide assembly 124 pickup roller 118 power supply fuser 180 power supply high voltage 169 power supply low voltage 173 print cartridges 111 print cartridge drawer 151 rear door and rear lower cover 145 rear side cover 142 rear upper cover 143 right cover 132 rolers 118 separation roller 120 speaker 155 tools required 107 top cover 149 repacking device 297 repetitive defects troubleshooting 205 230 replaceable parts 261 replacing parts 106 print cartridges 61 reports color usage log 22 configuration page 21 44 demo page 21 44 diagnostics page 22 error 217 244 fax 32 menu map 21 45 188 network report 22 45 PCL 6 font list 22 PCL font list 22 PS font list 22 service 244 service page 22 supplies status page 22 44 usage page 22 44
38. 5 16 Fusing Fuser film Pressure roller Fuser heater Toner Media 86 Chapter5 Theory of operation ENWW ITB cleaning stage Step 8 ITB cleaning The ITB cleaning roller and the cleaning brush are applied with DC positive bias to charge the residual toner positive Because the primary transfer pad is also applied with DC positive bias the positively charged residual toner is reverse transferred to the photosensitive drum from the ITB surface Figure 5 17 ITB cleaning EN e O Positive potential waste toner Pee Cartridge o Negative potential waste toner Photosensitive drum ITB cleaning roller Partition sheet ITB cleaning brush Sweeper strip DC bias Image formation system 87 ENWW Drum cleaning stage Not all of the toner is removed from the photosensitive drum during the transfer stage During the cleaning stage the residual or waste toner is cleared from the drum surface to prepare the surface for the next latent image formation Step 9 drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits itin the waste toner container The drum is now clear and is ready for the next image formation process Figure 5 18 Drum cleaning Cleaning blade Photosensitive Waste toner container Sweeper strip Developing roller engagement disengagement control The developing roll
39. 6f 9c 00 00 00 Le 00 00 00 00 B On the second page verify that there are four print cartridge color sweep bars near the top of the page From right to left there should be even steps of toner gradation from light to 10096 The other squares on the page are for use only during manufacturing Troubleshooting tools 207 Figure 7 12 Diagnostic page 2 HP ToolboxFX software The HP ToolboxFX is a program that you can use for the following tasks For more information see View the HP ToolboxFX on page 46 Checking the device status Checking the supplies status Setting up alerts Viewing device documentation Gaining access to troubleshooting and maintenance tools 208 Chapter 7 Problem solve ENWW Control panel messages Table 7 10 Control panel messages Control panel message Description Recommended action 10 000X Supply Memory Error A specific print cartridge has an e label error X indicates the cartridge O black 1 cyan 2 magenta 3 yellow Remove and reinstall the print cartridge Turn off and then turn on the product If the problem is not solved replace the cartridge 10 100X Supply Memory Error A specific print cartridge has a faulty or missing e label X indicates the cartridge O black 1 cyan 2 magenta 3 yellow Check the e label If it is broken or damaged replace the cartridge Verify that the cartridge is installed in the correct location
40. 900 number or any other number for which charges exceed local or long distance transmission charges IC CS 03 requirements ENWW Notice The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas CAUTION Users should not attempt to make such
41. All and then click Yes In addition to numerical digits the following are valid characters for fax numbers space NOTE You must click Apply before the changes take effect For more information about faxes see the user guide HP ToolboxFX 49 Fax send log The HP ToolboxFX fax send log lists all recently sent faxes and information about them including the date and time sent job number fax number page count and the results Click any column heading in the fax send log to re sort the information in that column in ascending or descending order The Results column provides the fax status If the fax attempt was unsuccessful this column provides a description of why the fax was not sent For more information about faxes see the user guide Fax receive log The HP ToolboxFX fax receive log provides a list of all recently received faxes and information about them including the date and time received job number fax number page count results and an abbreviated fax image The fax receive log can be used to block future faxes Check the Block Fax box next to a received fax listed on the log When a computer that is connected to the product receives a fax the fax contains a View link Clicking this link opens a new page that provides information about the fax Click on any column heading in the fax receive log to re sort the information in that column in ascending or descending order The Results colu
42. CAUTION Do not touch the imaging drum on the bottom of the print cartridge Finger prints on the imaging drum can cause print quality problems Do not allow the image drum to contact any surface when the cartridges are set down Protect the image drum at all times Dust and debris can stick to the drum and cause print quality problems NOTE Do not place the print cartridges where they will be exposed to light for an extended time Cover the print cartridges if necessary to protect them Figure 6 3 Remove the print cartridge 3 Close the print cartridge and front doors ENWW Print cartridges 111 Control panel overlay base model 4 TIP It is not necessary to remove the original overlay to install a replacement overlay However installing more than three replacement overlays over the original might interfere with the operation of the control panel buttons 1 Carefully peel the control panel overlay off of the control panel 2 Handle the overlay by the edges to avoid touching the adhesive back To reinstall the overlay place it on the control panel and then firmly push down on the overlay to adhere it to the product Figure 6 4 Remove the control panel overlay base model 112 Chapter 6 Removal and replacement ENWW Control panel base model EM CAUTION ESD Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at
43. EWS 2 Click the System tab 3 Click System Setup 4 Inthe Jam Recovery drop down list select On 5 Click Apply Use HP ToolboxFX to set jam recovery 1 Open HP ToolboxFX 2 Click the Device Settings folder and then click System Setup 3 Next to Jam Recovery select On from the drop down list ENWW Paper handling problems 219 Common causes of jams Common causes of jams Cause Solution The paper length and width guides are not adjusted correctly Adjust the guides so they are against the paper stack The media does not meet specifications Use only media that meets HP specifications See Supported paper and print media on page 36 You are using media that has already passed through a printer or copier Do not use media that has been previously printed on or copied An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray See Load paper and print media on page 38 The media is skewed The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The media is binding or sticking together The media is removed before it settles into the output bin Remove the media flex it rotate it 180 degrees or flip it over Reload the media into the input tray NOTE Do not fan paper Fanning can create static electricity
44. External panels and covers on page 271 Scanner assembly CC431 60113 Scanner assembly fax memory card models on page 267 Scanner base CC430 60110 Scanner assembly base models on page 265 284 Chapter8 Parts and diagrams ENWW Table 8 14 Alphabetical parts list continued Description Part number Table and page Scanner lid CC430 60109 Scanner assembly base models on page 265 Screw M3x8 XA9 1671 000CN Internal components 2 of 4 on page 275 Screw RS M3x8 XA9 1449 000CN Internal components 2 of 4 on page 275 Second transfer roller assembly RM1 4445 000CN Internal components 3 of 4 on page 277 Separation roller assembly RM1 4425 000CN Internal components 1 of 4 on page 273 Speaker Q3948 60113 External panels and covers on page 271 Transfer paper guide assembly CC430 67902 Internal components 3 of 4 on page 277 Upper cover assembly RM1 4921 000CN External panels and covers on page 271 ENWW Alphabetical parts list 285 Numerical parts list Table 8 15 Numerical parts list Part number Description Table and page 5851 2559 ADF pickup roller assembly Scanner assembly fax memory card models on page 267 5851 3054 DAA flat flexible cable not shown Assembly locations on page 269 CC367 60001 DAA fax card Americas Asia fax memory card models only Assembly locations on pag
45. PostScript print personality When the Print PostScript error option is turned on the PostScript error page automatically prints when PostScript errors occur NOTE You must click Apply before your changes take effect Network Settings The network administrator can use this tab to control the network related settings for the product when itis connected to an IP based network ENWW HP ToolboxFX 55 Embedded Web server This product is equipped with an embedded Web server EWS which provides access to information about product and network activities A Web server provides an environment in which web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on a computer The output from these programs can then be displayed by a Web browser such as Microsoft Internet Explorer Safari or Netscape Navigator An embedded Web server resides on a hardware device such as an HP LaserJet product or in firmware rather than as software that is loaded on a network server The advantage of an EWS is that it provides an interface to the product that anyone with a network connected product and computer can use There is no special software to install or configure but you must have a supported Web browser on the computer To gain access to the EWS type the IP address for the product in the address line of the browser To find the IP address print a configuration page
46. Reload appears on the control panel display Other If the paper stops in the ADF and the scan module remains under the ADF scanner glass an internal firmware error has probably occurred This is usually remedied by cycling the power 96 Chapter5 Theory of operation ENWW Memory card system fax memory card models only The memory card reader consists of slots where the following memory cards can be inserted ENWW CompactFlash Memory Stick Memory Stick PRO Secure Digital MultiMediaCard xD Only one card can be installed at a time The green memory card LED will blink when the product is reading the installed memory card The files present on the memory card can be accessed from a computer by using the mounted drive for a directly connected host or by using the product IP address from a networked computer Any jpg files on the card can be printed directly from the product control panel Pages also can be scanned and saved to the memory card directly from the control panel Memory card system fax memory card models only 97 Fax functions and operation fax memory card models only The following sections describe the product fax capabilities Computer and network security features The product can send and receive fax data over telephone lines that conform to public switch telephone network PSTN standards The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a com
47. Setthe product answer mode to Manual In manual mode you must start the fax receive process yourself e Leave the product set to automatic mode and lower the rings to answer setting for the product to a number less than the rings to answer setting for the voice mail The product will answer all incoming calls The product might be out of paper and the memory is full Refill the media input tray Press OK The product prints all of the faxes ithas saved in memory and then resumes answering fax calls Faxes are not printing The media input tray is empty Load media Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled The product has encountered an error The sending fax number is on the junk faxes list Check the control panel for an error message and then see Control panel messages on page 209 Check the junk faxes list and remove the number The Private Receive feature is turned on Turn off the Private Receive feature or access the saved faxes using the preset PIN Faxes are printing on two pages instead of one The autoreduction setting might not be set correctly Turn on the autoreduction setting Received faxes are too light are blank or have poor print quality The incoming faxes might have been sent on larger media The product ran out of toner while printing a fax Adjust the fit
48. and covers on page 271 RC2 3958 000CN Rear lower cover External panels and covers on page 271 RC2 3959 000CN Rear center cover External panels and covers on page 271 RK2 1955 000CN Flat cable Internal components 2 of 4 on page 275 RL1 1832 000CN Front lower cover External panels and covers on page 271 RM1 4425 000CN Separation roller assembly Internal components 1 of 4 on page 273 RM1 4426 000CN Pickup roller assembly Internal components 1 of 4 on page 273 RM1 4428 000CN Cartridge tray assembly Internal components 4 of 4 on page 279 RM1 4430 000CN Fuser assembly 110 127 V Assembly locations on page 269 RM1 4431 000CN Fuser assembly 120 240 V Assembly locations on page 269 RM1 4436 000CN Intermediate transfer belt assembly Internal components 3 of 4 on page 277 RM1 4445 000CN Second transfer roller assembly Internal components 3 of 4 on page 277 RM1 4689 000CN High voltage power supply PCA assembly 290 Chapter8 Parts and diagrams Internal components 3 of 4 on page 277 Table 8 15 Numerical parts list continued Part number Description Table and page RM1 4776 000CN Fusing power supply assembly 110 127V Internal components 1 of 4 on page 273 RM1 4777 000CN Fusing power supply assembly 220 240V Internal components 1 of 4 on page 273
49. cda sr codd laa 108 Postservice Tests eden tute reda epu RE R ana RET SERRA AELJI ERRARE E EERR AA E UT ERER a ud aa 109 Test 1 print quality test eie cec iater th a ci ee eh dee 109 Test 2 copy quality test sssrinin diia ka ANEA endet Enn cited 109 Test 3 fax quality test irre added eet Eh deme mn e Sena pe nes 109 Parts removal Order cua dea ce RE EE E ERR D RR SR MEE CE E a RARE EE E ERRARE PERRA EEe 110 PUinitiCantrid GOS DE 111 Control panel overlay base model sssssseeseeeennee nenne nene eene 112 Control panel base model rente rere Eel cne AAEE ee eO AA eeu ERE a ER Dc eS 113 Control panel bezel fax memory card models sss eene enne 115 Control panel fax memory card models sssssssssssseeeeee eene nennen rne nennen 116 Reinstall the control panel fax memory card models sseeses 116 Paper feed assemblies sss eene nennen nm nsns sn si nn nennen retr nne t nnns nnne 118 Pickup roller product base uenerit tke eee ihid 118 ADF pickup roller assembly sssssssssssssseseeeeneneeeee eene nnne 119 Separation roller product base cccceeeccccceeeeeeececeeeeeeeeeeeeeeneaaeeeeesesneaeeeneesseaeeeneenenaaes 120 Transfer roller tco ioco itor Gee itat ce e ort ea OA 122 Paper guide assembly sssssssssssssseeeee eene nennen enne nnne nennen nnns 124
50. connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 7 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum ofthe Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A Additional statements for telecom fax products 305 Declarations of conformity HP Color LaserJet CM1312 Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 0603 01 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CM1312 mfp Regulatory Model Number BOISB 0603 01 Product Options ALL Print Cartridges CB540A CB541A CB542A CB543A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 Class B EN 61000 3
51. default paper size or type from the control panel complete the following steps T 2 3 4 5 6 On the product control panel press Setup Use the arrow buttons to select System setup and then press OK Use the arrow keys to select Paper setup and then press OK Use the arrow keys to select the tray to be configured and then press OK Use the arrow keys to select either Paper type or Paper size and then press OK Use the arrow keys to select a default type or size for the tray and then press OK Configure tray 41 42 Chapter 3 Paper and print media ENWW ENWW Manage and maintain the product e Information pages e HP ToolboxFX e Embedded Web server e Use HP Web Jetadmin software e Security features e Manage supplies 43 Information pages Information pages reside within the product memory These pages help diagnose and solve problems with the product Gf NOTE Ifthe product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System setup menu on the control panel or the embedded Web server See Control panel on page 17 Page description How to print the page Configuration page 1 On the product control panel press Setup Shows the current settings and product properties 2 Use the arrow buttons to select Reports and then press OK 3 Use
52. door and front lower cover 5 of 13 6 Remove the paper tray if installed and then carefully place the product front side up A CAUTION The ADF and scanner cover are not captive and can open suddenly if the product is placed front side up Always support the ADF and scanner cover before placing the product front side up 7 Release three tabs callout 3 and then push the guide callout 4 into the product away from the tray 1 cavity Figure 6 27 Remove the front door and front lower cover 6 of 13 ENWW External panels covers and doors 127 8 Remove the guide through the front door opening Figure 6 28 Remove the front door and front lower cover 7 of 13 9 Carefully push the left side front lower door hinge in toward the center of the door to release it from the hinge pin Figure 6 29 Remove the front door and front lower cover 8 of 13 128 Chapter 6 Removal and replacement ENWW 10 Lower the left side of the door and then slide it to the left to release the right side hinge Remove the front lower door Figure 6 30 Remove the front door and front lower cover 9 of 13 11 Use a small flatblade screwdriver to release one tab callout 5 on the left side front door cam Figure 6 31 Remove the front door and front lower cover 10 of 13 ENWW External panels covers and doors 129 12 Slide the cam toward the center of the door to remove it Repeat these steps for the right side front
53. each part If a part is not listed in the table then it is not a field replacement unit FRU A CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed in the description column Doing so will ensure that the part number selected is for the correct all in one model amp NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors ENWW How to use the parts lists and diagrams 263 Scanner assembly Figure 8 1 Scanner assembly base models 264 Chapter8 Parts and diagrams ENWW ENWW Table 8 6 Scanner assembly base models Description Scanner lid Scanner base Control panel assembly Western Control panel assembly Asian Control panel overlay English Control panel overlay Spanish Control panel overlay Portuguese Control panel overlay German Control panel overlay French Control panel overlay Dutch Control panel overlay Italian Control panel overlay Swedish Control panel overlay Norwegian Control panel overlay Finnish Control panel overlay Danish Control panel overlay Russian Control panel overlay Czech Control panel overlay Hungarian Control panel overlay Polish Control panel overlay Slovak Control panel overlay Turkish
54. either TIP or RING on pin 3 and the other wire on pin 4 This means that cables of either polarity can interconnect and will still work These basic functions of PSTN operation are assumed in the design of the fax subsystem The product generates and detects the signaling tones currents and data signals that are required to transmit and receive faxes on the PSTN Receive faxes when you hear fax tones In general incoming faxes to the product are automatically received However if other devices are connected to the same phone line the product might not be set to answer automatically If the product is connected to a phone line that receives both fax and phone calls and you hear fax tones when you answer the extension phone receive the fax in one of two ways e lfyouare near the product press Start Fax on the control panel e Press 1 2 3 in sequence on the extension phone keypad listen for fax transmission sounds and then hang up 98 Chapter5 Theory of operation ENWW Ef NOTE In order for the 1 2 3 sequence to work the extension phone setting must be set to On in the Fax setup menu Distinctive ring function Distinctive ring is a service that a telephone company provides The distinctive ring service allows three phone numbers to be assigned to one phone line Each phone number has a distinctive ring The first phone number has a single ring the second phone number has a double ring and the third phone number has a tr
55. feed assemblies 123 Paper guide assembly 1 Release one captive screw callout 1 and release two tabs callout 2 Figure 6 20 Remove the paper guide assembly 1 of 2 r mo ut 2 Remove the paper guide assembly Figure 6 21 Remove the paper guide assembly 2 of 2 F p 124 Chapter 6 Removal and replacement ENWW External panels covers and doors Front door and front lower cover 1 Open the front door and pull out the print cartridge drawer Figure 6 22 Remove the front door and front lower cover 1 of 13 2 Use a small flatblade screw driver to release one tab callout 1 on the cartridge drawer stop X TIP This clip slightly extends under the edge of the top cover In the next step you must push in on the edge of the top cover to allow the clip to rotate away from the chassis Figure 6 23 Remove the front door and front lower cover 2 of 13 ENWW External panels covers and doors 125 3 Pushin on the edge of the top cover and then rotate the end of the drawer stop toward the center of the print cartridge drawer Figure 6 24 Remove the front door and front lower cover 3 of 13 4 Remove the drawer stop Repeat the previous steps to remove the remaining drawer stop Figure 6 25 Remove the front door and front lower cover 4 of 13 126 Chapter 6 Removal and replacement ENWW 5 Pullthe print cartridge drawer out of the product to remove it Figure 6 26 Remove the front
56. memory card Table 2 10 Copy Menu Menu item Sub menu item Sub menu item Description Copies 1 99 Specify the number of copies Size Original 100 Specify the size of the copy Legal to Letter 78 Legal to A4 83 A4 to Letter 94 Letter to A4 97 Full Page 91 Fit to page 2 pages per sheet 4 pages per sheet Custom 25 to 400 ENWW Control panel menus 33 Table 2 10 Copy Menu continued Menu item Sub menu item Sub menu item Description Light Dark Specify the contrast of the copy Options Optimize Select settings to optimize the copy print quality Copy Paper Specify the paper type for the copies Multi Page Copy Copy multiple pages Copy Collation Specify the copy collation Copy Draft Specify the print quality for copies Image Adjustment Lightness Contrast Sharpen Background Color Balance Grayness Adjust the settings for image quality in a copy 34 Chapter 2 Control panel ENWW ENWW Paper and print media e Supported paper and print media e Supported paper types and tray capacity e Load paper and print media e Configure tray 35 Supported paper and print media This product supports a number of paper sizes and it adapts to various media amp NOTE Toobtain best print results select the appropriate paper size and type in the print driver before printing Table 3 1 Supported paper and print media sizes
57. mesle 61 Print cartridge itur ree tiM adec ee Heiagedeges DRE cr ERAD De e E ERR CHE ada 61 Clean the Product P 64 Clean the paper path 0 ccceccececeeccccceeceeeeeeeeeeeeseseeeaaeeaeeeeeeeeeeeeaesetecsneneeaeeees 64 Clean the paper path from HP ToolboxFX sssssssssss 65 Clean the paper path from the product control panel 65 Clean the automatic document feeder ADF pickup roller assembly 66 erae mE 68 Clean the scanner glass ccececcneeeeccceteseeeecenteededecsteseeecdeneepeneseneteedecaseteneneres 69 Clean the exterior d eerta ete d er ex ERR e EE E 70 Firmware updates mAAATmAmA mm7 EEEE EEEn 70 Recover from a corrupted firmware download sss 70 5 Theory of operation B sic p ratio ee tm 74 Major product Systeimis 22 einladen eae n eee EE noe e d o deae vd dave pudo e eue cde 74 PrOGUCt COMPOMSMIUS RE 75 Sequence of operation ecse a a i ana iana daai 75 Engine control SyStem 53 e ie N A NA 77 DC COMMONS c acetanaca 78 Low voltage power supply ccccecceecceceeeeeeee eee a a nnns nnns n nsn einen nennen nennen 78 Fuser failure detection ssssssssssssssseeeeeeeeee rrr 79 High voltage power supply ueeeceseeeeeee saan a aeara EEATT EEEa NE inna nane
58. metal parts can have sharp edges Be careful when handling sheet metal parts CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA NOTE To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly Electrostatic discharge A ia CAUTION ESD Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat If an ESD workstation or matis not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product 106 Chapter6 Removal and replacement ENWW Required tools e 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 inch shaft length e Small flatblade screwdriver e Needle nose pliers e ESD mat if one is available e Penlight optional CAUTION Always use a Phillips screwdriver callout 1 Do not use a pozidriv
59. motor encoder system Wall find The scan carriage moves slowly to the right while watching an encoder on the carriage motor to determine when the carriage has found the right side wall or stop This enables the product to identify the document origin position of the original It reports a scanner error 13 if this process fails LED check The product moves the carriage to the white calibration label under the right side of the flatbed image scanner and it verifies that the minimum and maximum response is acceptable It reports a scanner error 14 if the response is unacceptable Home find The scan carriage uses the optical scanner to find physical reference features that relate to the document origin at the right side of the image glass This process ensures accurate location of the first document pixels so that the user documents will have an accurate placement of the image on scans and copies It reports a scanner error 6 message if the reference features are not found Calibration This test also known as scanner color calibration enables the product to identify the black and white on every pixel in the CCD Calibration occurs in two major processes a broad analog adjustment of all pixels to bring them into the target output range and a pixel by pixel Scanner system base models 91 adjustment digital to fine tune the actual black and white response The calibration process occurs under the right side of flatbed image scanner wher
60. on the cartridge drawer stop XX TIP This clip slightly extends under the edge of the top cover arrow In the next step you must push in on the edge of the top cover to allow the clip to rotate away from the chassis Figure 6 67 Remove the print cartridge drawer 2 of 5 ENWW Internal assemblies 151 3 Pushin on the edge of the top cover and then rotate the end of the drawer stop toward the center of the print cartridge drawer Figure 6 68 Remove the print cartridge drawer 3 of 5 4 Remove the drawer stop Repeat the previous steps to remove the remaining drawer stop Figure 6 69 Remove the print cartridge drawer 4 of 5 152 Chapter 6 Removal and replacement ENWW 5 Pull the print cartridge drawer out of the product to remove it Figure 6 70 Remove the print cartridge drawer 5 of 5 g ENWW Internal assemblies 153 Main motor 1 Remove the right cover See Right cover on page 132 2 Disconnect one wire harness connector callout 1 and then release two tabs callout 2 to release the black plastic retainer callout 3 Slide the retainer down and separate it from the chassis Figure 6 71 Remove the main motor 1 of 2 E W C 2807 SUE B 00 B 3 Remove four screws callout 4 and then remove the main motor Figure 6 72 Remove the main motor 2 of 2 OF HIN i287 n min ami 154 Chapter 6 Removal and replacement ENWW Speaker fax memory card models only 1 Remove t
61. overlay Russian Scanner assembly base models on page 265 Scanner assembly base models on page 265 CC430 00014 Control panel overlay Czech Scanner assembly base models on page 265 286 Chapter 8 Parts and diagrams Table 8 15 Numerical parts list continued Part number Description Table and page CC430 00015 Control panel overlay Hungarian Scanner assembly base models on page 265 CC430 00016 Control panel overlay Polish Scanner assembly base models on page 265 CC430 00017 Control panel overlay Slovak Scanner assembly base models on page 265 CC430 00018 Control panel overlay Turkish Scanner assembly base models on page 265 CC430 00019 Control panel overlay Greek Scanner assembly base models on page 265 CC430 00021 Control panel overlay Arabic Scanner assembly base models on page 265 CC430 00022 Control panel overlay Chinese traditional Scanner assembly base models on page 265 CC430 00023 Control panel overlay Korean Scanner assembly base models on page 265 CC430 00024 Control panel overlay Chinese simplified Scanner assembly base models on page 265 CC430 00025 Control panel overlay Thai Scanner assembly base models on page 265 CC430 00026 Control panel overlay Vietnamese Scanner assem
62. print media It consists of several types of feed rollers Figure 5 19 Pickup and feed system Number Description Number Description M701 Main motor SR601 Cassette media presence sensor M702 Pickup motor SR602 Top of page sensor M703 Fuser motor SR603 Loop sensor SL705 Cassette pickup solenoid SR609 Fuser delivery sensor ENWW Pickup and feed system 89 Jam detection The product uses the following sensors to detect the presence of media and to check whether media is being fed correctly or has jammed e Cassette media presence sensor e Top of page sensor e Loop sensor e Fuserdelivery sensor The product detects the following jams e Pickup delay jam Pickup stationary jam Delivery delay jam e Delivery stationary jam e Fuser wrapping jam e Residual media jam Pad transfer The product uses a pad transfer method for the primary transfer operation The pad transfer method stabilizes an image compared to the conventional separation roller method The wider nip width between the transfer pad and the photosensitive drum improves the transfer performance Multiple feed prevention The product uses a separation roller to prevent multiple sheets of media from entering the product The paper separation roller follows the rotational direction of the pickup roller because it does not have its own driving force e N
63. product Gf NOTE Interrupting the firmware download can cause the product to cease operating If you experience a firmware update error see Recover from a corrupted firmware download on page 70 Recover from a corrupted firmware download This process does not require a service call It can be performed by the customer If the product power is interrupted during either the Erasing or Programming phases of the firmware download the product will be unusable until the steps below are performed If power interruption occurs the message ready 2 Download appears on the control panel Gf NOTE The product must be attached to the computer via USB regardless of the current connection method NOTE The instructions below are for the Microsoft Windows operating system 70 Chapter 4 Manage and maintain the product ENWW ENWW If the product power is interrupted during the Erasing or Programming phase the message ready 2 Download appears and the Ready and Attention LEDs remain unlit after the product is powered back on On the computer the update tool will not indicate that a failure occurred during the update The update tool will show that the download completed and might even have a yellow smiley face at the end of the progress bar This is due to the lack of two way communication between the computer and the product once the download begins 1 Close the firmware update tool on the computer if it is still active on the screen
64. product control panel display and dial telephone numbers for faxing OK button and navigation arrows Use these buttons to select and confirm menu choices Cancel button E Use this button to cancel the current menu selection Setup button A Access the main Setup menu Back button Go back to the previous menu Copy Menu button Access the Copy menu Start Copy Black button Perform a black and white copy operation Start Copy Color button Perform a color copy operation Scan Menu button Access the scan menu Start Scan button Perform a scan operation Photo Menu button Access the photo menu Start Photo button Print the selected photos from the memory card Control panel walkaround 19 Control panel menus Use the control panel menus To gain access to the control panel menus use the following steps 1 Press Setup NOTE To access the function specific menus fax memory card models only press Fax Menu Copy Menu Scan Menu or Photo Menu 2 Use the arrow buttons to navigate the listings e Press OK to select the appropriate option e Press Cancel to cancel an action or return to the Ready state Control panel Setup menu These sub menus are available from the control panel main Setup menu e Use the Copy setup menu to configure basic copy default settings such as contrast collation or the number of copies printed e Use the Reports menu to print reports that provide i
65. remove the print cartridges before shipping the product A print cartridge that remains in the product during shipping will leak and entirely cover the engine and other parts with toner To prevent damage to the print cartridges avoid touching the roller on them and store the print cartridges in the original packing material or so that they are not exposed to light Clear the product password if one has been set See Security features on page 57 NOTE Ifthe password is not cleared support technicians most likely will have to perform an NVRAM initialization in order to work on the product The NVRAM initialization restores the products to the factory set default settings thereby erasing any custom settings you may have set on the product This step applies to fax memory card models only Use the HP ToolboxFX software to save the fax phone book and speed dials to a computer Or Print a phone book report to record the numbers in your fax phone book and then write down the speed dial information Remove and retain the power cable interface cable and optional accessories If possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly In the U S call HP Supportto request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment Repack the product 297 298 Appendix A Service a
66. reports fax error 247 printing all 246 troubleshooting 254 resets NVRAM initialization 245 resolution specifications 4 restoring default settings 245 defaults 243 factory defaults 245 NVRAM initialization 245 right cover removing 132 ring detect fax card 102 RING operations 98 rollers image formation operations 83 locating 198 pickup and separation removing 118 repetitive image defects 205 transfer 122 ENWW S safety protection circuitry fax 100 isolation fax 100 safety statements 309 scanner assembly removing 147 functions 93 94 glass cleaning 69 optical system operations 93 strip cleaning 70 scanning blank pages troubleshooting 238 loading ADF 39 loading flatbed scanner 40 proof sheet troubleshooting 256 quality troubleshooting 236 238 speed troubleshooting 237 scatter troubleshooting 230 screwdrivers required 107 screws replacing 106 secondary service menu 243 security features computer 98 network 98 password protection 57 sending faxes error report printing 247 log HP ToolboxFX 50 troubleshooting 249 sensors ADF 95 96 form sensor ADF 96 jam detection 90 location 197 paper present sensor ADF 96 trailing edge detection ADF 96 separation rollers locating 198 removing 120 separation stage image formation 86 sequence of operations 75 ENWW service repacking product 297 tools required 107 Service menu cleaning mode 243 powersave 243 restoring defaults 24
67. services ssssssse enm eene nnns 99 The fax subsystem 225 p Rede etes 100 Fax card in the fax subsystem ie bee Debe tee To ene de neben de dee ER TOR Foe diua 100 Safety Isolation o EE eed d Iu A eds 100 Safety protection circuitry eena e EOE EE A EEE 100 Data Patents eee eee ete ente ee et a EN 101 Hook state iaioe ee let a quee ET Le PL ede ua god 101 Downstream device detection sssessseeeee een 101 ENWW Hook switch control esseessessseseeeennen ehem enne rnn nnne nnns rin 101 iege ML O 102 Eine current control 2 2 2 receta ANTE 102 Billing metering tone filters ssm 102 Fax page storage in flash memory sssssssseee nennen 102 Stored TIX pago S iane RT 102 Advantages of flash memory storage sse 102 6 Removal and replacement Removal and replacement strategy ssssssssssssssseseeee enne eene nennen 106 General cautions during removal and replacement sssssssseeenne 106 Electrostatic discharge pente c ot cc d d e c ep Ld dan ce sad 106 ize Rege 107 Types Of SChOWS HER 107 Service approach R 108 Before performing ServiCe is iaceceetvacccexsesunscedecuunceacdsevbeavenesesbeepedstuaberacddssaunsereeesausiededeneeces 108 After performing Service dee dab iode dere eed deep dede epa
68. specifications ssssssssssssssssssssseese nennen enne er emrn Innen sse nenne nnns 301 Acoustic emissions soe te be ro hendrit ee ce e ai ede eaacticc ve aaa aaae 301 Skew SPSCHICALIONS e P x 301 Appendix C Regulatory information ENWW gelesene ETE 304 Additional statements for telecom fax products sesssseeem emm 304 EU statement for telecom operation sssssssssssssssssse nene 304 New Zealand telecom statements sssssssssssssssseeeeeeee enne nnne 304 Telephone Consumer Protection Act United States ssesee 305 IC CS 03 requirements retra rete rere reete o aces en tu erae aie ee nere qn 305 Declarations of conformity sse nene nennen nennen nnne nennen nene nnns 306 HP Color Easerjet CM1312 ode eet rete tede ARA repe dau ex up Ra Mex unu me Mu xau 306 HP Color LaserJet CMT312nfi erret ranae Ese rd deed e hind a EE end dc d 306 Certificate of volatility ocni inaa aan aaia aiaiai an kardad rka E 308 Country region specific statements sse nennen nennen nene nnn 309 Laser saloi RELIER 309 Canadian DOC regulations eiue eese etienne EA NEEE EAT 309 EMI statement Korea eater taire tana e Rr PAR E CHE MAR EAE 309 Laser statement for Finland sssssssssssssseeeeeeneen eene nnne nnn 309 substances table China
69. than a page you might have to look at multiple pages to determine if repetitive defect is present Calibrate the product Calibration is a product function that optimizes print quality If you experience any print quality problems calibrate the product Calibrate the product from the control panel 1 Press Setup 2 Use the arrow buttons to highlight System setup and then press OK 3 Use the arrow buttons to highlight Print quality and then press OK 4 Use the arrow buttons to highlight Calibrate Color and then press OK 5 Use the arrow buttons to highlight Calibrate Now and then press OK ENWW Troubleshooting tools 205 Calibrate the product from HP ToolboxFX 1 Open HP ToolboxFX 2 Click the Device Settings folder and then click the Print Quality page 3 Inthe area for Color Calibration select the Calibrate Now check box 4 Click Apply to calibrate the product immediately Internal print quality test pages This section describes the pages and reports that help you diagnose and solve product problems Cleaning page To clean the paper path process a cleaning page See Clean the paper path on page 64 Service page The service page lists information about paper type settings copy quality settings and other status settings 1 Press Setup 2 Use the arrow buttons to highlight Reports and then press OK 3 Use the arrow buttons to highlight Service page and then press OK Diagnos
70. the arrow buttons to select Configuration report and then press OK A second page also prints fax models only On that page the Fax Settings section provides details about the product fax settings Supplies status page 1 On the product control panel press Setup Shows the remaining life of the HP print cartridge the 2 Use the arrow buttons to select Reports and then press approximate pages remaining the number of pages printed OK and other supplies information 3 Use the arrow buttons to select Supplies Status and then press OK PCL PCL 6 or PS font list 1 On the product control panel press Setup Shows which fonts are currently installed in the device 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select PCL font list PS font list or PCL6 font list and then press OK Demo page 1 On the product control panel press Setup A Contains examples of text and graphics 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select Demo page and then press OK Event log You can print the event log from HP ToolboxFX the embedded Web server or HP Web Jetadmin See HP ToolboxFX on page 46 Embedded Web server on page 56 or the Web Jetadmin Help Usage page 1 On the product control panel press Setup Shows the number of one sided simplexed or two sided 2 Use the arrow buttons to select Reports and then press dup
71. the engine replacement part number for a specific product bundle and localized configuration Table 8 4 Whole unit replacement product bundle CC430A base models Country region Replacement part number Brazil CC430 69001 Mexico CC430 69002 Taiwan CC430 69003 Singapore Malaysia Brunei Vietnam Australia New Zealand CC430 69004 Argentina Chile Peru CC430 69005 Germany France Netherlands Italy Spain Great Britain Switzerland CC430 69006 Belgium Portugal South Africa Middle East Norway Sweden Finland Denmark CC430 69007 Czech Republic Slovakia Poland Hungary Russia Turkey Croatia CC430 69008 Romania Slovenia Greece Israel Korea China Thailand Hong Kong SAR CC430 69009 Table 8 5 Whole unit replacement product bundle CC431 fax memory card models Country region Replacement part number Brazil CC431 69001 Taiwan Canada United States Mexico CC431 69002 Argentina Chile Peru CC431 69003 Singapore Malaysia CC431 69004 All other unlisted 220V Asian Pacific countries regions CC431 69005 All European Union countries regions CC431 69006 262 Chapter8 Parts and diagrams ENWW How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of
72. to 150 sheets of Side to be printed on face following types 3x 5 inches up with the top edge at 75 g m 20 Ib bond the back of the tray e Plain e Letterhead e Color e Preprinted e X Prepunched e X Recycled Maximum 216 x 356 mm 8 5 x 14 inches Thick paper Same as for paper Up to 200 g m 53 Ib Up to 15 mm 0 6 inches Side to be printed on face stack height up with the top edge at the back of the tray Cover paper Same as for paper Up to 200 g m 53 Ib Up to 15 mm 59 inch Side to be printed on face stack height up with the top edge at the back of the tray Glossy paper Same as for paper Up to 220 g m 59 Ib Up to 15 mm 59 inch Side to be printed on face stack height up with the top edge at Photo paper the back of the tray Transparencies A4 or Letter Thickness 0 12 to Up to 50 sheets Side to be printed on face 0 13 mm 4 7 to 5 1 mils up with the top edge at the back of the tray Labels A4 or Letter Thickness up to 0 23 mm Up to 50 sheets Side to be printed on face 9 mils up with the top edge at the back of the tray Envelopes e COM 10 Up to 90 g m 24 Ib Up to 10 envelopes Side to be printed on face up with the stamp end at e Monarch the back of the tray e DL e C5 e B5 Postcards or index cards 100 x 148 mm Up to 50 sheets Side to be printed on face 3 9 x 5 8 inches up with the top edge at the back of the tray 1 The product supports a wide range of standard and cu
73. tray is engaged with the slot at the back side of the product chassis Figure 6 113 Reinstall the power supply low voltage 4 ENWW Internal assemblies 179 Power supply fuser EET CAUTION ESD Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat If an ESD workstation or matis not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the following components e Right cover See Right cover on page 132 e Leftcover See Left cover on page 135 e Rear side cover See Rear side cover on page 142 e Rear door and rear lower cover See Rear door and rear lower cover on page 145 2 Remove two screws callout 1 and the power supply cover callout 2 Figure 6 114 Remove the power supply fuser 1 of 5 180 Chapter 6 Removal and replacement ENWW 3 Disconnect three wire harness connectors callout 3 Figure 6 115 Remove the power supply fuser 2 of 5 4 Release one tab callout 4 slide the retainer toward the interface connectors to release it and then separate the retainer from the chassis Figure 6 116 Remove the power supply fuser 3 of 5 v IJ rmi 7 T I ENWW Internal assemblies 181 5 Remove four screws callout 5 NOTE The two screws near the power switch are ground
74. update the firmware If the error persists replace the formatter Fax recv error An error occurred while trying to receive a fax Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Send the fax to a device known to be working correctly Receive a fax from a device known to be working correctly 212 Chapter7 Problem solve ENWW Table 7 10 Control panel messages continued Control panel message Description Recommended action See Solve fax problems fax memory card models only on page 246 Ifthe error persists replace the fax card data access arrangement DAA Fax Send error fax memory card models only An error occurred while trying to send a fax Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Send the fax to a device known to be working correctly Receive a fax from a device known to be working correctly See Solve fax problems fax memory card models only on page 246 Ifthe error persists replace the fax card data access arrangement DAA Fax storage is full Unable to answer call fax memory card models only Memory is full Print out the private receive faxes or delayed faxes Clear the product memory Fit to Page on flatbed only The copy reduce enlarge feature called Fit
75. used for outgoing faxes This report shows how many sent faxes were billed to each code This menu item appears only when the billing codes feature is turned on All fax reports Prints all fax related reports Table 2 9 Photo Menu Menu item Sub menu item Sub menu item Description View View photos on the memory card Use the arrow buttons to navigate through the photos 32 Chapter2 Control panel ENWW Table 2 9 Photo Menu continued Menu item Sub menu item Sub menu item Description Easy Print Individual photo All photos A range of photos Print photos quickly from the memory card by selecting the numbers of the photos you want to print Custom Thumbnail Fast Print thumbnails of photos from the memory card 30 per Best page Options Proof Sheet Print proof sheet Print a proof sheet or scan a Scan proof sheet proof sheet The proof sheet is a page of thumbnails 20 per page generated from a valid memory card A marked proof sheet can then be scanned and the selected images are printed at full size Current Settings Select image size Select paper size Select paper type Number of copies Output Color Adjust the default photo settings for image size paper size paper type number of copies and output color color or black amp white Rotate Photo Rotate a photo stored on a memory card Slideshow View a slideshow of the photos on a
76. which can cause paper to stick together Wait until the page completely settles in the output bin before removing it The media is in poor condition Replace the media The internal rollers from the tray are not picking up the media Remove the top sheet of media If the media is heavier than 163 g m 43 Ib it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Load sheets one at a time Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment 1 If the product continues to jam contact HP Customer Support or your authorized HP service provider 220 Chapter 7 Problem solve ENWW Clear jams Where to look for jams Jams can occur in these locations e In input areas e In output areas e Inside the product paper path e In the automatic document feeder ADF models only Find and remove the jam by using the instructions on the following pages If the location of the jam is not obvious first look inside the product Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Clear jams from the input tray areas A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage ca
77. workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific leg
78. 0 temperature specifications environment 301 tests copy quality 109 diagnostics pages 206 fax 248 fax quality 109 internal print quality 206 post service 109 Index 317 print quality 109 service page 206 timing diagram 203 TIP operations 98 toner troubleshooting loose 228 scatter 230 smeared 228 specks 227 Toolbox See HP ToolboxFX tools required 107 top cover removing 149 trailing edge detection ADF 96 transfer roller 122 transfer stage 85 transfer unit warranty 295 tray capacities 37 default media size 41 jams clearing 221 locating 6 media types supported 37 media weights 37 settings 52 trays locating 5 troubleshooting about 189 blank pages 240 blank scans 238 calibration 205 checklist 189 color 231 configuration page 191 control panel diagnostics 192 control panel messages 209 copy quality 232 copy size 235 copying 235 curled media 229 demo page 191 diagrams 193 dialing 250 event log 191 faded print 227 fax 246 fax error correction setting 248 fax reports 246 254 318 Index image defects 227 index page 255 jams 219 LED diagnostics 191 lines copies 233 lines printed pages 227 lines scans 238 loose toner 228 memory cards 255 misformed characters 229 networks 241 NVRAM initialization 245 pages not printing 240 pages printing slowly 240 pages too dark 233 pages too light 233 performance 240 254 power on 190 printing photos 257 proof sheet 256 receiving faxes 251 repetitive
79. 00010 Scanner assembly base models on page 265 Scanner assembly base models on page 265 Control panel overlay Polish CC430 00016 Scanner assembly base models on page 265 282 Chapter8 Parts and diagrams Table 8 14 Alphabetical parts list continued Description Part number Table and page Control panel overlay Portuguese CC430 00004 Scanner assembly base models on page 265 Control panel overlay Russian CC430 00013 Scanner assembly base models on page 265 Control panel overlay Slovak CC430 00017 Scanner assembly base models on page 265 Control panel overlay Spanish CC430 00003 Scanner assembly base models on page 265 Control panel overlay Swedish CC430 00009 Scanner assembly base models on page 265 Control panel overlay Thai CC430 00025 Scanner assembly base models on page 265 Control panel overlay Turkish CC430 00018 Scanner assembly base models on page 265 Control panel overlay Vietnamese CC430 00026 Scanner assembly base models on page 265 DAA fax card Americas Asia fax memory card models only CC367 60001 Assembly locations on page 269 DAA fax card Europe fax memory card models only CC514 60002 Assembly locations on page 269 DAA flat flexible cable not shown 5851 3054 Assembly locations on
80. 1 0 96 N A 1 Xerox 4024 20 should be used for measurement ENWW Environmental specifications 301 302 Appendix B Specifications ENWW C Regulatory information ENWW This section contains the following regulatory information FCC regulations Additional statements for telecom fax products Declarations of conformity Certificate of volatility Country region specific statements 303 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an ex
81. 3 pre troubleshooting checklist 189 preservice checklist 108 primary charging stage 83 print cartridges door release locating 5 6 HP fraud hotline 60 image formation system 82 recycling 60 removing 111 replacing 61 status checking 59 status viewing with HP ToolboxFX 46 storing 60 warranty 295 print quality density settings 52 HP ToolboxFX settings 52 repetitive image defects 205 troubleshooting image defects 227 Print Settings tab HP ToolboxFX 54 print cartridge drawer removing 151 print quality test 109 printer drivers specifications 4 printing configuration page 44 demo page 44 font lists 44 menu map 45 Index 315 network report 45 settings 54 supplies status page 44 troubleshooting 240 usage page 44 private receive 58 product ADF functions 93 components 75 fax functions 98 major systems 74 model comparison 1 operation sequence 75 78 scanner functions 93 Product information tab HP ToolboxFX 47 proof sheet troubleshooting 256 protocol settings fax 249 protocols networks 14 PS Emulation drivers 11 PSTN operations 98 pulse dialing 101 Q quality copy troubleshooting 232 235 HP ToolboxFX settings 52 repetitive image defects 205 scans troubleshooting 236 238 R rear door and rear lower cover removing 145 rear side cover removing 142 rear door access 6 7 rear upper cover removing 143 receiving faxes distinctive ring 99 error report printing 247 log HP ToolboxFX 50 troubleshooting
82. 3 secondary 243 settings 243 Service tab HP ToolboxFX settings 54 settings HP ToolboxFX 51 Setup menu control panel 20 shipping product 297 size copy 235 product specifications 300 troubleshooting 235 skewed pages 229 slow speed troubleshooting faxing 254 scanning 237 smeared toner troubleshooting 228 software embedded Web server 9 10 HP ToolboxFX 10 46 208 HP Web Jetadmin 9 Linux 12 Solaris 12 supported operating systems 8 UNIX 12 Solaris software 12 solenoid 197 speaker removing 155 specifications acoustic emissions 301 electrical 300 environmental 301 physical 300 product features 4 specks troubleshooting 227 speed fax troubleshooting 254 scanning troubleshooting 237 spots troubleshooting 227 static precautions 106 status alerts HP ToolboxFX 46 page 191 supplies checking 59 viewing with HP ToolboxFX 46 Status tab HP ToolboxFX 46 storing environmental specifications 301 fax pages in flash memory 102 print cartridges 60 streaks troubleshooting 227 supplies HP fraud hotline 60 ordering 260 recycling 60 replacing print cartridges 61 status page printing 44 status checking 59 status viewing with HP ToolboxFX 46 storing 60 support online 296 repacking product 297 System Settings tab 51 System setup menu 25 systems 77 T TCP IP protocols supported 14 technical support online 296 repacking product 297 Telephone Consumer Protection Act 305 telephone numbers HP fraud hotline 6
83. 4 Direction of drum rotation rors Latent image formation stage During the three steps that comprise this stage a latent image is formed by applying a negative charge to the photosensitive drum You cannot see this image on the drum Step 1 primary charging A high voltage DC bias is applied to the primary charging roller which is made of conductive rubber and is in contact with the drum surface As the roller moves across the drum it applies the negative charge to that surface Figure 5 10 Primary charging Primary charging roller DC bias ENWW Image formation system 83 Step 2 laser beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum surface An electrostatic latent image is formed where the negative charge was neutralized Figure 5 11 Laser beam exposure Laser beam Unexposed area Exposed area Developing stage The developing cylinder comes in contact with the photosensitive drum and deposits toner on the electrostatic latent image Step 3 development Toner acquires a negative charge as a result of the friction from the developing cylinder rotating against the developing blade When the negatively charged toner comes in contact with the drum it adheres to the electrostatic latent image When the toner is on the drum the image becomes visible Figure 5 12 Development Developing blade Developing cylinder
84. A J109 Scanner motor M704 J110 Fuser motor M703 J111 Pickup assembly motor M702 J112 Developing disengagement solenoid SL706 J113 Cassette pickup solenoid SL705 P115 High voltage power supply SRS Eee ENWW Troubleshooting tools 201 Table 7 8 DC controller connectors continued Item Description P116 Pickup assembly e Loop sensor SR603 e Top of page sensor SR602 e Cassette media present sensor SR601 J118 Media width sensor SR607 J119 ITB assembly density sensors J120 Developing home position sensor SR606 J121 Main motor M701 J124 Memory tags e labels J126 Imaging output terminal IOT J127 Flash 202 Chapter7 Problem solve ENWW iagram ing d iming 1 ds iming IN secon Approximate t iagram d iming Figure 7 9 T seig sjeays usemjog seq uud seq 1 sue1 repuooes 8 seiq 1eJsue1 Arewud 2 IN seig 19Jsue Are A seig 19Jsuem Arewud 61g seiq Buidojeeq o IN A seig Buidojensq seiq BuiBseyo Areuud dO1 reu is Dvd JO dOL 6094S 1osues uenjep Burxi4 zogys Josuas ed jo doy 9021S piouejos juawebebuesip Buidoje eq 3027S plousjos dnyoid p sseg OZIN 40101 jeuueoS 04IN 1010U 1654 ZOZW 1010
85. Control panel overlay Greek Control panel overlay Hebrew Control panel overlay Arabic Control panel overlay Chinese traditional Control panel overlay Korean Control panel overlay Chinese simplified Control panel overlay Thai Control panel overlay Vietnamese Part number CC430 60109 CC430 60110 CC430 60101 CC430 60102 CC430 00002 CC430 00003 CC430 00004 CC430 00005 CC430 00006 CC430 00007 CC430 00008 CC430 00009 CC430 00010 CC430 00011 CC430 00012 CC430 00013 CC430 00014 CC430 00015 CC430 00016 CC430 00017 CC430 00018 CC430 00019 CC430 0020 CC430 00021 CC430 00022 CC430 00023 CC430 00024 CC430 00025 CC430 00026 Scanner assembly 265 Figure 8 2 Scanner assembly fax memory card models 1 266 Chapter8 Parts and diagrams ENWW ENWW Table 8 7 Scanner assembly fax memory card models Description Automatic document feeder ADF assembly ADF input tray ADF pickup roller assembly Scanner assembly Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel bezel Control panel be
86. Ee doi E ctp Eri B Ease 89 Jam detection 22 04 LU UT ete OE teet da i e ee 90 hcic cM 90 Multiple feed prevention cccccececcecee cee eeeeeeeee eee esas eaeeeaaeeaaeeaeneeeeeeeeeeeeeeeeeeeeteeteeteeeeeees 90 Scanner system base models 4 ete ient eiie dente Re nna Ene eA e ERR Re hee d ao E TRARA 91 Scanner power on sequence of events sssssssssssssssssssssseee ennemi 91 Copy or scan to computer sequence of events ssssssssssssssssseeeeeeeeee 92 Scanner and ADF functions and operation fax memory card models sssseesses 93 Scanner f nctions eee eee dmi 93 Scanner Operation vce ate tede Gel e ect ell eins ein elena eek pa ede led 94 ADE operation diet e mede bt RUM Ua dede 94 ADF paper path and ADF sensors sssssssssssssssseeeene mener ertet 95 ADF Kerzen M 96 Memory card system fax memory card models only sssssee eme 97 Fax functions and operation fax memory card models only seen 98 Computer and network security features sssssssssee eee 98 PSTINIODOratloE3 tiere utet etm du haan Mos le os tu Ese D EID cr 98 Receive faxes when you hear fax tones sssssssssssssseeenee eene 98 Distinctive Tinio MION sce deterret ed Ee rte e re ade ene Te RR TRAIN 99 Fax by using Voice over IP
87. F The image that appears on the screen might not be an accurate representation of the quality of the scan Try adjusting your computer monitor settings to use more colors or levels of gray Typically you make this adjustment by opening Display in Windows Control Panel Try adjusting the resolution settings in the scanner software See the user guide The original might have been loaded incorrectly Use the media guides when you load the originals into the ADF See Load paper and print media on page 38 The scanner glass might be dirty Clean the scanner glass See Clean the scanner glass on page 69 The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings See the user guide 236 Chapter 7 Problem solve ENWW Problem Part of the image did not scan Cause The original might have been loaded incorrectly A colored background might be causing images in the foreground to blend into the background Solution Load the original on the flatbed glass or use the media guides when you load the originals into the ADF See Load originals for copying scanning or faxing on page 39 Try adjusting the settings before you scan the original or enhancing the image after you scan the original The original is longer than 381 mm 15 inches The original is too small The maximum scannable lengt
88. For more information about printing a configuration page see Information pages on page 44 Gf NOTE For Macintosh operating systems you can use the EWS over a USB connection after installing the Macintosh software included with the product Features The EWS allows you to view product and network status and manage printing functions from a computer With the EWS you can complete the following tasks e X View product status information e Determine the remaining life on all supplies and order new ones e X View and change part of the product configuration e X View and print some internal pages e Selectthe language in which to display the EWS pages and control panel messages e X View and change network configuration e Set change or clear the product security password see Turn on password protection from the control panel on page 57 e Enable disable the photo card slot on the product from the print tab NOTE Changing network settings in the EWS might disable some of product software or features 56 Chapter 4 Manage and maintain the product ENWW Use HP Web Jetadmin software D HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP devices Management is proactive allowing network administrators the
89. HP Color LaserJet CM 1312 MFP Series Service Manual HP Color LaserJet CM1312 MFP Series Service Manual Copyright and License 2008 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CC430 90964 Edition 1 4 2008 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Microsoft Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Table of contents 1 Product basics Quick access to product information esses eene nnns 2 Product comparisOn zx sone ia naaa aA aa a aa EE a
90. Ifthe error persists replace the fax card data access arrangement DAA Device error press OK Generic engine error This is a warning message only Job output might be affected If the error persists perform an NVRAM initialization If the error persists update the firmware If the error persists replace the product Device is busy Try again later The product is currently in use Wait for the product to finish the current job Doc feeder jam fax memory card models The ADF has not been cleared since previous Clear the jam only jam If jams continue replace the ADF Doc feeder jam Clear Reload fax memory A piece of media is jammed in the ADF tray Open the document release door clear the card models only jam close the document release door and reload the paper into the ADF tray If the error persists replace the ADF pickup roller assembly Document feeder mispick Reload fax Media in the ADF tray was not picked up Remove the media from the ADF tray and memory card models only then reload it Clean the ADF pickup roller See Clean the automatic document feeder ADF pickup roller assembly on page 66 If the error persists replace the ADF pickup roller assembly If the error persists replace the ADF Door open The print cartridge door is open Close the print cartridge door If the error persists replace the print cartridge drawer If the error persists replace the DC contro
91. NING Do not install a replacement formatter PCA and DC controller PCA at the same time The formatter PCA and the DC controller PCA store important product configuration information NVRAM data that will be lost if both PCAs are replaced at the same time When the product power is turned on the DC controller will restore the NVRAM data on the replacement formatter Replacing both the formatter and the DC controller at the same time will result in severe print quality problems NOTE The base model does not have a fax card installed Replacing the formatter PCA before the DC controller PCA Use the following procedure if you need to install a replacement formatter PCA and a replacement DC controller NOTE Ifyou are only installing a replacement formatter PCA proceed to Remove the formatter PCA on page 165 1 Install a replacement formatter PCA 2 Turn the product power on and wait for the print cartridge volume indicators to appear on the control panel display amp NOTE This allows important product information to be written to the replacement formatter PCA 3 Turn the product power off 4 Install a replacement DC controller See DC controller PCA on page 161 5 Turn the product power on Remove the formatter PCA A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs a
92. Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S go to www hp com go ljsupplies To order supplies worldwide go to www hp com ghp buyonline html To order accessories go to www hp com support CM1312series 260 Chapter 8 Parts and diagrams ENWW Supplies part numbers ENWW Table 8 1 Supplies Part Part number Type size Print cartridges CB540A Black print cartridge CB541A Cyan print cartridge CB542A Yellow print cartridge CB543A Magenta print cartridge NOTE For information about the yield for the cartridges see www hp com go pageyield Actual yield depends on specific use Table 8 2 Cable and interface accessories Part Part number Type size USB cables C6518A USB 2 0 printer cable 2 meter 6 5 foot standard C6520A USB 2 0 printer cable 3 meter 9 8 foot standard Fax cord 8121 0811 Two wire phone cord adapter Table 8 3 User replaceable parts Part Part number Type size Pickup roller 5851 2559 Replace when the product ADF is picking up multiple sheets or no sheets assembly Trying different paper did not resolve the problem Automatic document CC431 60131 Replace when the ADF is damaged or not working correctly feeder ADF Supplies part numbers 261 Whole unit replacement If a lower level replacement part is not available use the tables in this section to find
93. P specifications Use a different paper such as high quality paper that is intended for color laser printers Toner appears around the printed characters The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for color laser printers An image that appears at the top of the page in solid black repeats farther down the page in a gray field AaBbCc Software settings might affect image printing In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the lighter image first In the printer driver verify that the correct media type is selected The order of images printed might affect printing Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page A power surge might have affected the product If the defect occurs later in a print job turn the product off for 10 minutes and then turn on the product to restart the print job 230 Chapter 7 Problem solve ENWW Solve issues with color documents This section describes issues that can occur with color prin
94. PCB traces and the clearance between the fax card and surrounding components also contribute to common mode protection A voltage suppressor a crowbar type SIDACTOR provides differential protection This product becomes low impedance at approximately 300 V differential and crowbars to a low voltage A series thermal switch works in conjunction with the crowbar for continuous telephone line events such as crossed power lines 100 Chapter 5 Theory of operation ENWW All communications cross the isolation barrier magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Data path TIP and RING are the two wire paths for all signals from the telephone network All signaling and data information comes across them including fax tones and fax data The telephone network uses DC current to determine the hook state of the telephone so line current must be present during a call The silicon DAA provides a DC holding circuit to keep the line current constant during a fax call The silicon DAA converts the analog signal to a digital signal for DSP processing and also converts the digital signal to an analog signal for transmitting data through a telephone line The magnetically coupled signals that cross the isolation barrier go either through a transformer or a relay The DSP in the fax card communicates with the ASIC in the formatter using the high speed serial interface Hook state Another magnetic
95. The CODEC and its associated circuitry act as the third generation silicon data access arrangement DAA to comply with worldwide regulatory requirements The only difference between the two versions is that each version is compliant with the 2 4 wire phone jack system from the respective country region Safety isolation The most important function of the fax card is the safety isolation between the high voltage transient prone environment of the telephone network TNV telephone network voltage and the low voltage analog and digital circuitry of the formatter SELV secondary extra low voltage This safety isolation provides both customer safety and product reliability in the telecom environment Any signals that cross the isolation barrier do so magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Safety protection circuitry In addition to the safety barrier the fax card protects against over voltage and over current events Telephone over voltage events can be either differential mode or common mode The event can be transient in nature a lightning induced surge or ESD or continuous a power line crossed with a phone line The fax card protection circuitry provides margin against combinations of over voltage and over current events Common mode protection is provided by the selection of high voltage barrier critical components transformer and relay The safety barrier of the fax card
96. W dnxoid LOZIN Jo ow Uren JO4jU09 eunjye1eduie 1 SN4 puewwoo uud uonejedo Troubleshooting tools 203 ENWW Circuit diagram it diagram Ircul Figure 7 10 C
97. a Aa A 3 Product features cene a hase evans E e a E aE ria ka EN 4 Product walkaround senserat E E hee 5 Base model front view dc etr ertet aa a aa aaa aaa 5 Base model back vlew 5 c cb sclegessaubscusdensaehsntedelossgadtecsbavedeceddctaanecewedse 6 Fax memory card model front view ssssssssssseeeeeee eene eene 6 Fax memory card model back view sssssssssseeene enne nennen 7 Interface POMS m 7 Supported operating SySteris oreed ttti rnt Rae Va LER SR RR TATRGK ERRARE RR e ROSE e MER ANNE ERRAT Rn 8 Supported operating systems for Windows sssssssssssssssseseeeeem 8 Supported operating systems for Macintosh sesssssssssse n 8 Supported product SOftWare oi ede Metus iade a idea ta sc SR A RA ERR R RAE RRRRDEda rV RM Eld Raval 9 Software included with the product sssssssssssssssseeeeme eene 9 Software for Windows cccccccccccccecceseseeeseeececceeeeeeeeseessceseseeeeseeseseesseseeeeeseeeees 9 HP Web Jetadmin 20 0 0 cccccccccccccccececeseeeeeeeeesececeseseeceeeeeeesesaeaeaeaeaasaeseses 9 Embedded Web server c0cccccccccecaeseeeeseseesececceeeesessesueeeasaeeseseeeees 9 HP ToolboxEX uno etd a ver Aaa amer dnd 10 Software for Macintosh sss nnne nennen nnne 10 Embedded Web servelr ueteri EGT 10 Supported printer GIVEN idee ted aceto a gre
98. ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host E NOTE Browsers must be Java enabled Browsing from an Apple PC is not supported Security features The product includes a password feature that restricts access to setup features while allowing basic functions to continue The password can be set from the EWS or the control panel Private receive can be used to store faxes on the product until you are at the product to print them Turn on password protection using the embedded Web server Use the EWS to set the password 1 Open the EWS and then click the System tab 2 Click Password 3 Inthe Password box type the password you want to set and then in the Confirm password box type the same password again to confirm your choice 4 Click Apply to save the password Turn on passwor
99. aditional CC431 00022 Scanner assembly fax memory card models on page 267 Control panel bezel Czech Control panel bezel Danish CC431 00014 CC431 00012 Scanner assembly fax memory card models on page 267 Scanner assembly fax memory card models on page 267 280 Chapter8 Parts and diagrams Table 8 14 Alphabetical parts list continued Description Part number Table and page Control panel bezel Dutch CC431 00007 Scanner assembly fax memory card models on page 267 Control panel bezel English CC431 00002 Scanner assembly fax memory card models on page 267 Control panel bezel Finnish CC431 00011 Scanner assembly fax memory card models on page 267 Control panel bezel French CC431 00006 Scanner assembly fax memory card models on page 267 Control panel bezel German CC431 00005 Scanner assembly fax memory card models on page 267 Control panel bezel Greek CC431 00019 Scanner assembly fax memory card models on page 267 Control panel bezel Hebrew Control panel bezel Hungarian CC431 0020 CC431 00015 Scanner assembly fax memory card models on page 267 Scanner assembly fax memory card models on page 267 Control panel bezel Italian CC431 00008 Scanner assembly fax memory card models on page 267
100. afety protection circuitry 100 subsystem 100 V 34 setting 249 voice over IP VoIP services 99 fax card CODEC 100 DSP 100 fax subsystem 100 hook switch control 101 pulse dialing 101 regional versions 100 ring detect 102 fax menu 30 fax security password protection 57 private receive 58 security features computer 98 security features network 98 fax subsystem fax card 100 operations 100 Fax tab HP ToolboxFX 48 fax troubleshooting automatic activity log 247 confirmation report 247 confirmation with first page 248 error messages 212 error report with first page 248 error report printing 247 error correction 248 fax quality test 109 individual reports 246 last call with first page 248 perform test 248 receiving 251 reports 32 254 reports printing all 246 ENWW sendlog 50 sending 249 fax quality test 109 features product 4 product comparison 3 product walkaround 5 feed system ADF 94 Finnish laser safety statement 309 firmware updates 70 version 244 firmware updates recovering 70 flash memory fax 102 fonts printing font lists 44 formatter and fax card PCAs removing 165 fraud hotline 60 front door removing 125 front lower cover removing 125 front right cover removing 137 fuser assembly diagrams 195 error 209 motor removing 168 removing 183 warranty 295 fusing stage 86 G Getting Started Guide 2 glass cleaning 70 gray background troubleshooting 228 grayscale troubleshoot
101. al rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function ofthe productto make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL ENWW Hewlett Packard limited warranty statement 293 INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimiz
102. ally coupled signal is the control signal that disconnects the downstream telephone devices such as a phone or answering machine A control signal originating on the DSP can change the relay state causing the auxiliary jack downstream jack to be disconnected from the telephone circuit The product takes control of calls that it recognizes as fax calls If the product does not directly pick up the call it monitors incoming calls for the fax tone or for the user to direct it to receive a fax This idle mode is also called eavesdropping This mode is active when the product is on hook but current exists in the downstream phone line because another device is off hook During eavesdropping the receive circuit is enabled but has a different gain from the current that is generated during normal fax transmissions The product does not take control of the line unless it detects a fax tone or the user causes it to connect manually This feature allows the user to make voice calls from a phone that is connected to the product without being cut off if a fax is not being received Downstream device detection The line voltage monitoring module of the silicon DAA can detect the line state as well as the downstream device It tells DSP via DIB that an active device telephone modem or answering machine is connected to the auxiliary port on the product the right side of the RJ 11 jack The DSP uses the signal to ensure that the product does not go off hook
103. an ESD protected workstation or mat If an ESD workstation or matis not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the control panel overlay See Control panel overlay base model on page 112 2 Remove one screw callout 1 Figure 6 5 Remove the control panel 1 of 3 base model ENWW Control panel base model 113 3 Lift up on the front of the control panel and then slide it towards the front of the product to release it Figure 6 6 Remove the control panel 2 of 3 base model 4 Disconnect one FFC callout 2 and then remove the control panel Figure 6 7 Remove the control panel 3 of 3 base model 114 Chapter 6 Removal and replacement ENWW Control panel bezel fax memory card models Carefully pry up on one end of the control panel bezel to release it Continue to pry up on the bezel to remove it Figure 6 8 Remove the control panel bezel fax memory card models ENWW Control panel bezel fax memory card models 115 Control panel fax memory card models 1 Remove the control panel bezel See Control panel bezel fax memory card models on page 115 2 Release one tab callout 1 and then slide the control panel toward the left side of the product to release it Figure 6 9 Remove the control panel 1 of 2 fax memory card models 3 Rotate the control panel up and off of the product and then disconnect two FFCs callou
104. and clean the print paper path The following Service menu items are available BT Fax Service used to test diagnose and maintain the fax functionality Cleaning mode used to remove dust and toner from the print paper path PowerSave Time used to configure the amount of idle time before the engine enters sleep mode USB Speed used to set the USB speed Less Paper Curl used to decrease the fuser temperature which can reduce paper curl Archive Print used to decrease the likelihood of toner smearing on a print job Restore defaults used to reset all customer accessible menu settings back to the factory default settings except language via the control panel or software NOTE This menu item does not reset factory settable settings including formatter number page counts factory paper settings language and so on Secondary service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu Open the secondary service menu 1 2 e o m p ENWW Make sure the product is in the Ready state Press Setup A to enter the main menus Simultaneously press the left arrow button lt and Cancel x Press Setup to return to the main menus Use the arrow buttons to highlight 2ndary Service and then press OK Use the arrow keys to navigate through the menu Service mode functions 243 Secondary service menu structure Table 7 12 S
105. and removed by using one hand All doors and covers can be opened by using one hand Chapter 1 Product basics ENWW Product walkaround Base model front view ENWW Tray 1 Print cartridge door latch Top face down output bin Flatbed scanner Control panel Front door for jam access Product walkaround 5 Base model back view 7 Power connector 8 Rear door for jam access 9 Hi Speed USB 2 0 port Fax memory card model front view fe eee 2 Bo 1 1 Tray 1 2 Print cartridge door latch 3 Top face down output bin 4 Control panel 5 Automatic document feeder ADF input tray 6 Automatic document feeder ADF output bin 7 Memory card slots 6 Chapter 1 Product basics ENWW Fax memory card model back view 8 Power connector 9 Rear door for jam access 10 Fax ports 11 Hi Speed USB 2 0 port and network port Interface ports 1 Fax ports fax memory card models only 2 Network port network models only 3 Hi Speed USB 2 0 port ENWW Product walkaround 7 Supported operating systems Supported operating systems for Windows The product supports the following Windows operating systems Full software installation Print and scan driver e Windo
106. and send the fax job Verify that the send quality and receive quality meet expectations Service approach 109 Parts removal order Use the following diagram to determine which parts must be removed before removing other parts Figure 6 2 Parts removal tree Print cartridges Control panel overlay base model Control panel base model Control panel bezel fax memory card models Control panel fax memory card models Pickup roller ADF pickup roller assembly Separation roller Transfer roller Paper guide assembly Front door and front lower cover door Print cartridge drawer Right cover Left cover Rear upper cover Top Cover Power supply high voltage ITB Fuser Power supply HV 110 Chapter6 Removal and replacement Front right cover Rear side cover ADF scanner or scanner assembly Card cover or blanking cover Rear door and rear lower cover Power supply fuser Main motor Speaker fax memory card models DC controller Formatter Fuser motor Power supply LV ENWW Print cartridges A CAUTION Iftoner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric 1 Open the front door and pull out the print cartridge drawer 2 Grasp the handle on the print cartridge and then pull the cartridge straight up to remove it Repeat this step for the remaining print cartridges A
107. and then turn off the product 2 Ifthe product is on a network connect a USB cable 2 meters or less from the product to an open port on the computer HP recommends that this be a direct connection instead of through a hub Turn on the product and then wait for the message ready 2 Download to appear On the computer cancel any alerts about a new device being connected On the computer open the Printers and Faxes control panel o m om p Right click the printer driver for the product model that is being updated and then click Properties B In the Properties dialog box click the Ports tab 8 Note the name ofthe port that the product is currently connected to for use later when reconnecting at the end of this process 9 Click the check box next to USB001 If USB001 is already connected to another USB device click USBXXX where XXX is the highest numbered USB device that has a description of Virtual printer port for USB Using the scroll bars on the right side of the window might be necessary depending on the number of devices installed 10 Click OK to accept the change and apply the settings 11 Restart the firmware update tool on the computer and then select the same product that was just created 12 Start the firmware download 13 Verify that the control panel display shows Erasing and then Programming indicating that the update process has begun Do not interrupt the firmware update process 14 The p
108. art when the page reaches the glass The scanner acquires the image one raster line at a time until it detects the end of the page The page is then ejected The pick and feed steps are repeated as long as paper is detected in the ADF input tray Lift When no more paper is detected in the ADF input tray and the form sensor detects the trailing edge of the last page the last sheet is ejected and the motor turns in a sequence that lifts the pick roller assembly to standby paper loading mode again The ADF will not function when the ADF cover is open The paper path is incomplete if the ADF cover is lifted from the glass 94 Chapter5 Theory of operation ENWW ADF paper path and ADF sensors The following diagram shows the ADF paper path Figure 5 21 ADF paper path r Paper present sensor Pick roller per p Pre pick roller Stack stop Picks top sheet ADF door 2 open flag I Cleanout NS uo AS 2S PAGE EJECTS FULLY Form sensor 1 ES O A OUTPUT AREA AO Do E Postscan Prescan rollers rollers A ADF glass Separation pad The paper present sensor determines if paper is in the ADF The form sensor detects the top and bottom edges of the document One other sensor detects an open ADF door ENWW Scanner and ADF functions and operation fax memory card models 95 ADF jam detection The ADF has two sensors that detect paper The paper present sensor detects the presence of media
109. as anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser Substances table China AeA 88 D RHE H Es PS Pe i REPERI BR NRBIS BOR rfi HA E AeA ES RFI TCR E AK tM ZAR BIRR Buk TAME WEAR Pb Hg Cd Cr VI PBB PBDE fTEIS SE X 0 X X 0 0 SEL ZA PE X 0 0 0 0 0 pet 0 0 0 0 0 0 DIS 0 0 0 0 0 0 RES LAR HAE X 0 0 0 0 0 TO i X 0 0 0 0 0 0 KARTEL ATR MARRA F POL SES ED KR SJ T11363 2006 HY Bil ZK X dente VERMTEBUHBBUBUR RRHH Bb a eB SJ T11363 2006 PIRH Bek ik o ARI SMR EF SR eR CE AE 68 ii 310 Appendix C Regulatory information V Lu 4 det RT BEAT EE ARE F EREE pon MER ENWW Index Symbols Numerics 2ndary service menu 243 A accessibility features 4 accessories ordering 260 acoustic emissions 301 activity log fax troubleshooting 254 ADF assembly diagram 193 functions 94 jams 223 loading for scanning 39 operations 94 page sizes supported 249 paper path 95 sensors 95 ADF jam detection detection operations 96 document feeder jam 96 long document jam 96 stall jam 96 trailing edge detection 96 ADF pickup roller removing 119 advanced setup fax 24 after
110. ble and page ADF input tray CC431 60119 Scanner assembly fax memory card models on page 267 ADF pickup roller assembly 5851 2559 Scanner assembly fax memory card models on page 267 Automatic document feeder ADF assembly Bandana not shown Asia only CC431 60131 CC371 60001 Scanner assembly fax memory card models on page 267 Assembly locations on page 269 Blanking cover RC2 3957 000CN External panels and covers on page 271 Card cover RC2 3951 000CN External panels and covers on page 271 Cartridge tray assembly RM1 4428 000CN Internal components 4 of 4 on page 279 Cartridge tray clamp left RC2 3108 000CN Internal components 4 of 4 on page 279 Cartridge tray clamp right RC2 3109 000CN Internal components 4 of 4 on page 279 Control panel assembly CC431 60101 Scanner assembly fax memory card models on page 267 Control panel assembly Asian CC430 60102 Scanner assembly base models on page 265 Control panel assembly Western CC430 60101 Scanner assembly base models on page 265 Control panel bezel Arabic CC431 00021 Scanner assembly fax memory card models on page 267 Control panel bezel Chinese simplified CC431 00024 Scanner assembly fax memory card models on page 267 Control panel bezel Chinese tr
111. bly base models on page 265 CC430 00027 Formatter bracket base models not shown Assembly locations on page 269 CC430 0020 Control panel overlay Hebrew Scanner assembly base models on page 265 CC430 60101 Control panel assembly Western Scanner assembly base models on page 265 CC430 60102 Control panel assembly Asian Scanner assembly base models on page 265 CC430 60109 Scanner lid Scanner assembly base models on page 265 CC430 60110 Scanner base Scanner assembly base models on page 265 CC430 67902 Transfer paper guide assembly Internal components 3 of 4 on page 277 CC431 00002 CC431 00002 Control panel bezel English Formatter bracket fax memory card models not shown Scanner assembly fax memory card models on page 267 Assembly locations on page 269 CC431 00003 Control panel bezel Spanish Scanner assembly fax memory card models on page 267 ENWW Numerical parts list 287 Table 8 15 Numerical parts list continued Part number Description Table and page CC431 00004 Control panel bezel Portuguese Scanner assembly fax memory card models on page 267 CC431 00005 Control panel bezel German Scanner assembly fax memory card models on page 267 CC431 00006 Control panel bezel French Scanner assembly fax memory card mod
112. covers and doors e Internal assemblies ENWW 105 Removal and replacement strategy This chapter discusses the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or problem solving at the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to locate When replacing wire harnesses always use the provided wire loops lance points or wire harness guides General cautions during removal and replacement A WARNING Turn the product off wait 5 seconds and then remove the power cord before attempting to service the product If this warning is not followed severe injury can result as well as damage to the product The power must be on for certain functional checks during problem solving However the power cord should be disconnected during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage your eyes The sheet
113. d Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner A fax might be in memory because it is waiting to redial a busy number other jobs that are ahead of it are waiting to be sent or the fax is set up for a delayed send If a fax job is in memory for any of these reasons an entry for the job appears in the fax log Print the fax activity log and check the Status column for jobs that show a Pending designation Sent faxes include a block of gray shading at the end of each page The glass fax size might be set incorrectly Verify that the setting is correct Sent faxes have data missing from the end of each page The glass fax size might be set incorrectly Verify that the setting is correct The control panel shows a low memory error The fax might be too large or the resolution might be too high Try one of the following e Divide a large fax into smaller sections and then fax them individually e Clear stored faxes to make more memory available for outgoing faxes e Configure the outgoing fax as a delayed fax and then verify that it will send completely e Make sure that the product is using the lowest resolution setting Standard Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes correctly NOTE Use the fax cord that came with the product in order to en
114. d a test page with a border that can be used to estimate the adjustment needed to center the printed image on the page Adjust Tray 1 After printing the test page use the options in the Adjust Tray 1 menu to calibrate the tray The following settings can be adjusted for Tray 1 e X1Shift e YShift 26 Chapter2 Control panel ENWW Table 2 5 System setup menu continued Menu Item Sub menu item Sub menu item Description Volume Settings Alarm volume Soft Sets the volume levels for the product photo card models only Ring volume Medium Key press volume Loud Phone line volume off Time Date Settings for time Sets the time and date setting for the product format current time date format and current date Product security On Sets the product security feature When the setting is set to On you must set a personal identification number PIN Off Courier font Regular Sets Courier font values Dark Table 2 6 Service menu Menu item Sub menu item Sub menu item Description Fax Service Clear saved faxes Clear all faxes in memory These include any received faxes including non printed non sent PC upload and non forwarded faxes unsent faxes including delayed faxes and any printed faxes that are still in memory Deleted faxes cannot be recovered For each deleted item the fax activity log is updated Run Fax Test Perform a fax test to verify that the phone co
115. d documents e Contrasts Contrast is the range of difference between light highlight and dark shadow colors To increase the overall range between light and dark colors increase the Contrasts setting e Highlights Highlights are colors that are nearly white To darken highlight colors increase the Highlights setting This adjustment does not affect midtone or shadow colors 52 Chapter4 Manage and maintain the product ENWW e Midtones Midtones are colors that are halfway between white and solid density To darken midtone colors increase the Midtones setting This adjustment does not affect highlight or shadow colors e Shadows Shadows are colors that are nearly solid density To darken shadow colors increase the Shadows setting This adjustment does not affect highlight or midtone colors Paper Types Use these options to configure print modes that correspond to the various media types To reset all modes to factory default settings select Restore modes amp NOTE You must click Apply before your changes take effect ENWW HP ToolboxFX 53 System setup Use the HP ToolboxFX system settings options to configure global settings for copy fax scan and print such as jam recovery and auto continue Gf NOTE You must click Apply before the changes take effect Service During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quali
116. d manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100TX Full 100TX Half Restore defaults Resets all network configurations to their factory defaults Function specific menus fax memory card models only The product features function specific menus for faxing copying scanning and managing photos on a memory card To access these menus press the Fax Menu Copy Menu Scan Menu or Photo Menu buttons respectively These are the features supported by the function specific menus ENWW Use the Fax menu to perform basic fax functions such as sending a fax or editing the phone book reprinting faxes that were previously printed or printing faxes that are stored in memory Use the Copy menu to access basic copy functions and customize the copy output Use the Scan menu to scan to a memory card Use the Photo menu to display a list of photo options for a valid inserted memory card Control panel menus 29 Table 2 8 Fax Menu appears only if a memory card is in one of the memory card slots Menu item Sub menu item Sub menu item Description Send Send a fax Send a fax On screen prompts guide the process Redial Redial the last fax number and resend Send fax later Allows a fax to be sent ata later time and date Fax Job status Displays pending fax jobs and allows you to cancel pending fax jobs Fax Resolution Standard Temporarily change t
117. d models e Memory card system fax memory card models only e Fax functions and operation fax memory card models only 73 Basic operation Major product systems The product includes the following systems e Engine control system e Laser scanner system e Image formation system e Pickup and feed system Figure 5 1 Product systems LASER SCANNER SYSTEM ENGINE CONTROL SYSTEM IMAGE FORMA TION SYSTEM PICKUP AND FEED SYSTEM 74 Chapter5 Theory of operation ENWW Product components Figure 5 2 Product components oo If Item Description Item Description 1 Fuser unit 8 Pickup roller 2 Delivery roller 9 Separation roller 3 Print cartridge 10 Registration roller 4 Laser scanner unit 11 Secondary transfer roller 5 Photosensitive drum 12 Fusing film 6 Primary transfer pad 13 Pressure roller 7 Intermediate transfer belt ITB Sequence of operation ENWW Table 5 1 Sequence of operation Period Duration Purpose Remarks WAIT From the time the power is Clears the potential from the Detects the toner level turned on orthe dooris closed drum surface a
118. d protection from the control panel ENWW To set up the product security password complete the following steps 1 On the control panel press Setup N Use the arrow buttons to select System setup and then press OK Use the arrow buttons to select Product security and then press OK 2 3 4 Use the arrow buttons to select On and then press OK 5 Use the alphanumeric buttons to enter the product password and then press OK 6 To confirm the product password use the alphanumeric buttons to re enter the password and then press OK Use HP Web Jetadmin software 57 Turn on private receive feature The password protection feature must be turned on before the private receive feature can be activated 1 On the control panel press Setup Use the arrow buttons to select Fax setup and then press OK Use the arrow buttons to select Advanced setup and then press OK Use the arrow buttons to select Private receive and then press OK Use the arrow buttons to select On and then press OK Use the alphanumeric buttons to enter the product security password and then press OK A o Ov dm Ow N To confirm the product security password use the alphanumeric buttons to re enter the product security password and then press OK 58 Chapter 4 Manage and maintain the product ENWW Manage supplies Check and order supplies You can check the supplies status by using the product control panel printing a supplies status page or vie
119. defects 230 reports and tools 191 scan quality 236 238 sending faxes 249 skewed pages 229 speed faxing 254 status page 191 text 229 toner scatter 230 tonersmear 228 toner specks 227 using service mode 243 wrinkles 230 U universal print driver 11 UNIX 12 UNIX software 12 usage page printing 44 USB port locating 7 200 type included 4 User Guide 2 V V 34 setting 249 vertical lines troubleshooting 227 vertical white or faded stripes 233 voice over IP VoIP services 99 voltage requirements 300 volume settings 27 Ww warranty Customer self repair 294 Hewlett Packard limited 293 print cartridge 295 product 293 transfer unit and fuser 295 wavy paper troubleshooting 229 Web sites customer support 296 HP Web Jetadmin downloading 57 Macintosh customer support 296 ordering supplies 260 universal print driver 11 weight product specifications 300 white or faded stripes troubleshooting 233 Windows drivers supported 11 supported operating systems 8 universal print driver 11 wrinkles troubleshooting 230 ENWW 2008 Hewlett Packard Development Company L P www hp com CC430 90964
120. direct configuration page You might need to restore the IP address after restoring the defaults 1 Press Setup to open the menus 2 Use the arrow buttons to select Service and then press OK 3 Use the arrow buttons to select Restore defaults and then press OK The product automatically restarts NVRAM initialization Performing an NVRAM initialization resets the following settings and information e A All menu settings are reset to factory default values e All localization settings including language and country region are reset A CAUTION All onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP address that is listed on the Jetdirect configuration page You might need to restore the IP address after an NVRAM initialization After performing an NVRAM initialization reconfigure any computers that print to this product Uninstall and then reinstall the product software on the computers 1 Turn the product off 2 Simultaneously press the right arrow button gt and the Cancel button Hold these buttons as you turn the product on 3 When Permanent storage init appears on the display release both buttons When the product has finished the NVRAM initialization it returns to the Ready state ENWW Service mode functions 245 Solve fax problems fax memory card models only Fax logs and reports Gf NOTE Not all fax products are com
121. djusts the cartridge presence and until the drum phase drum phase and cleans the environment completes any adjustment is complete ETB required calibration color Basic operation 75 Table 5 1 Sequence of operation continued Period Duration Purpose Remarks registration control and image stability STBY Standby period From end of the WAIT or Maintains the product in The product enters sleep LSTR period until either the print command is received from the formatter or the power is turned off readiness for a print command mode when the formatter sends a sleep command and performs color registration and the image stability control when the formatter sends those commands INTR Initial rotation From the time the print command is received until the media is picked up Prepares the photosensitive drum for printing PRINT From the end of INTR period until the fuser paper sensor detects the trailing edge of paper Forms the images on the photosensitive drum and transfers the toner image to the print media Performs image stabilization at a specified print interval or at specified times LSTR Last rotation From the end of the PRINT period until the delivery motor stops rotating Moves the printed sheet out of the product The product enters the INTR period as soon as the formatter sends another print command 76 Chapter5 Theory of operation ENWW Engine control system Th
122. dling Use these options to configure your default settings For more information see Use the control panel menus on page 20 The following options are available for handling print jobs when the product is out of media e Select Wait for paper to be loaded e Select Cancel from the Paper out action drop down list to cancel the print job e Select Override from the Paper out action drop down list to send the print job to another paper tray The Paper out time field specifies how long the product waits before acting on your selections You can specify from 0 to 3600 seconds amp NOTE You must click Apply before your changes take effect Print Quality Use these options to improve the appearance of your print jobs For more information see Control panel on page 17 Color Calibration e Power On Calibration Specify whether the product should calibrate when you turn it on e Calibration Timing Specify how frequently the product should calibrate e Calibration Mode Specify the type of calibration the product should use o Normal o Full slower Full calibration improves the color accuracy of photos printed on 100 x 150 mm 4 x 6 in HP Color Laser Photo Paper e Calibrate Now Set the product to calibrate immediately 225 Ef NOTE You must click Apply before your changes take effect Print Density Use these settings to make fine adjustments in the amount of each color of toner that is used for your printe
123. duct Menu Item Sub menu item Basic setup Time Date Fax Header Your fax number Company name Sets the identifying information that is sent to the receiving product Answer mode Automatic TAM Fax Tel Manual Sets the type of answer mode The following options are available e Automatic The product automatically answers an incoming call on the configured number of rings e TAM A telephone answering machine TAM is attached to the Aux phone port of the product The product will not pick up any incoming call but only listen for fax tones after the answering machine has picked up the call e Fax Tel The product must automatically pick up the call and determine if the call is a voice or fax call If the call is a fax call the product handles the call as usual If the call is a voice call an audible synthesized ring is generated to alert the user of an incoming voice call e Manual The user must press the Start Fax button or use an extension phone to make the product answer the incoming call Rings to answer Range of 1 9 Sets the number of rings that must occur before the fax modem answers Distinctive Ring All Rings Single Double Triple Double and Triple Allows a user to have two or three phone numbers on a single line each with a different ring pattern on a phone System with distinctive ring service e All Rings The product answers any calls that come through the telepho
124. duct is set to override the Replace color cartridge message and to continue printing Another print cartridge might be defective Replace any empty or used refilled print cartridges See Print cartridge on page 61 Remove the print cartridge for the color thatis printing inconsistently and reinstall it The product is set to override the Replace color cartridge message and to continue printing Replace any empty color print cartridges See Print cartridge on page 61 The colors on the printed page do not match the colors as they appear on the Screen The colors on a computer monitor might differ from the product output See the user guide If extremely light colors or extremely dark colors on screen are not printing the software program might interpret extremely light colors as white or extremely dark colors as black If possible avoid using extremely light or extremely dark colors The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The finish on the printed color page is inconsistent The media might be too rough Use a smooth paper or print media such as a high quality paper that is made for Solve image quality problems 231 Problem Cause Solution color laser printers Generally smoother AaBbCc media produces better the results AaBbCc AaBbCc AqdBDec AaBbCc
125. e ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the right cover See Right cover on page 132 ENWW Internal assemblies 161 2 Remove one FFC callout 1 from the guide callout 2 4 TIP It might be easier to remove the FFC from the guide if you disconnect one end Figure 6 82 Remove the DC controller PCA 1 of 6 3 Release two tabs callout 3 on the guide 162 Chapter 6 Removal and replacement ENWW 4 Remove the guide Figure 6 84 Remove the DC controller PCA 3 of 6 F 5 Release two tabs callout 4 and then remove the protective cover callout 5 Figure 6 85 Remove the DC controller PCA 4 of 6 ENWW Internal assemblies 163 6 Disconnect all of the FFCs and wire harness connectors from the DC controller PCA Figure 6 86 Remove the DC controller PCA 5 of 6 A h 7 Remove four screws callout 6 and then remove the DC controller PCA 4 NOTE These four screws are ground screws Make sure that the correct screws are used to reinstall the DC controller PCA Figure 6 87 Remove the DC controller PCA 6 of 6 u Ti 164 Chapter6 Removal and replacement ENWW Formatter and fax card PCAs Special considerations A WAR
126. e 269 CC371 60001 Bandana not shown Asia only Assembly locations on page 269 CC397 60001 Formatter base models Assembly locations on page 269 CC398 60001 CC401 60001 Formatter fax memory card models Memory card assembly fax memory card models only Assembly locations on page 269 Assembly locations on page 269 CC430 00002 Control panel overlay English Scanner assembly base models on page 265 CC430 00003 Control panel overlay Spanish Scanner assembly base models on page 265 CC430 00004 Control panel overlay Portuguese Scanner assembly base models on page 265 CC430 00005 Control panel overlay German Scanner assembly base models on page 265 CC430 00006 Control panel overlay French Scanner assembly base models on page 265 CC430 00007 Control panel overlay Dutch Scanner assembly base models on page 265 CC430 00008 Control panel overlay Italian Scanner assembly base models on page 265 CC430 00009 Control panel overlay Swedish Scanner assembly base models on page 265 CC430 00010 Control panel overlay Norwegian Scanner assembly base models on page 265 CC430 00011 Control panel overlay Finnish Scanner assembly base models on page 265 CC430 00012 CC430 00013 Control panel overlay Danish Control panel
127. e engine control system coordinates all product functions and drives the other three systems ENWW The engine control system contains the DC controller high voltage power supply PCA and low voltage power supply fuser power supply unit Figure 5 3 Engine control system components Formatter DC controller High voltage power supply Low voltage power supply Fuser power supply LASER SCANNER SYSTEM lt gt IMAGE FORMATION SYSTEM K 3 PICKUP AND FEED SYSTEM Engine control system 77 DC controller The DC controller controls the product operational sequence Figure 5 4 DC controller circuit diagram TEL gt Fuser AC input wer supply SEET High voltage Cartridge C 3 power supply 78 Chapter5 Theory of operation v Motor A F Solenoid T M Switch Sensor K 3 Sensor E ENWW Low voltage power supply The low voltage power supply and the fuser power supply convert AC power from the power receptacle into DC power to cover the DC loads Figure 5 5 Low voltage power supply AC input 7 4 poses UE XE un ania i DC controller FU901 939 3 Noise filter Fuser 1 i control circuit 1 i 12 3 Power switch 1 Protection circuit
128. e fax test checks for an working phone line and verifies that the phone cord is plugged into the correct port To perform a fax test 1 On the control panel press Setup 2 Use the arrow buttons to select Service and then press OK 3 Use the arrow buttons to select Fax Service and then press OK 4 Use the arrow buttons to select Run Fax Test and then press OK When the fax test completes a report is printed from the product The report contains one of three possible results e Pass the report contains all of the current fax settings for review e Fail the cord is in the wrong port the report contains suggestions for how to resolve the issue e Fail the phone line is not active the report contains suggestions for how to resolve the issue Change error correction and fax speed Set the fax error correction mode Usually the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax internationally or receive one or if you are using a satellite telephone connect
129. e fuser assembly Figure 6 122 Remove the fuser 4 of 4 ENWW Internal assemblies 185 186 Chapter 6 Removal and replacement ENWW 7 Problem solve To use the information in this chapter you should have a basic understanding of the HP LaserJet printing process Explanations of each mechanical assembly the printer systems and the basic theory of operation are contained in Theory of operation on page 73 Do not perform any of these troubleshooting processes unless you understand the function of each product component e Menu map e Troubleshooting process e Troubleshooting tools e Control panel messages e Event log messages e Paper handling problems e Solve image quality problems e Solve performance problems e Solve connectivity problems e Service mode functions e Solve fax problems fax memory card models only e Memory card problems fax memory card models only ENWW 187 Menu map Print a menu map to find sub menus and troubleshooting tools in the product menus 1 Press Setup to open the menus 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select Menu Structure and then press OK to print the report 4 Press Cancel X to exit the menus 188 Chapter 7 Problem solve ENWW Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This cha
130. e important product configuration information NVRAM data that will be lost if both PCAs are replaced at the same time When the product power is turned on the formatter will restore the NVRAM data to a replacement DC controller Replacing both the DC controller and the formatter at the same time will result in severe print quality problems Replacing the DC controller PCA before the formatter PCA Use the following procedure if you need to install a replacement DC controller and a replacement formatter PCA NOTE If you are only installing a replacement DC controller PCA proceed to Remove the DC controller PCA on page 161 1 Install a replacement DC controller PCA 2 Turn the product power on and wait for the print cartridge volume indicators to appear on the control panel display amp NOTE This allows important product information to be written to the replacement DC controller PCA 3 Turn the product power off 4 Install a replacement formatter PCA See Formatter and fax card PCAs on page 165 5 Turn the product power on Remove the DC controller PCA A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA E ESD Some parts are sensitive to electrostatic discharg
131. e repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part
132. e screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads CAUTION Do not pull directly on the wires to disconnect them Always pull on the plastic body of a connector to avoid damaging the connector wires Figure 6 1 Phillips and pozidrive screwdriver comparison Types of screws A ENWW WARNING Make sure that components are replaced with the correct screw type Using the incorrect screw for example substituting a long screw for the correct shorter screw can cause damage to the product or interfere with product operation Do not intermix screws that are removed with one component with the screws that are removed from another component For a complete list of screw types and part numbers see Parts and diagrams on page 259 Removal and replacement strategy 107 Service approach Before performing service Remove all media from the product Turn off the power using the power switch Unplug the power cable and interface cable s Place the product on an ESD mat if one is available If an ESD workstation or matis not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Remove the print cartridges See Print cartridges on page 111 Remove the Tray 1 cassette After performing service Plug in the power cable Reinstall the print cartridges Reinstall the Tray 1 cassette 108 Chapter 6 Removal and replacement ENWW
133. e the product paper handling settings such as default paper size and default paper type Print Quality Change the product print quality settings Print Density Change the print density settings such as contrast highlights midtones and shadows Paper Types Change the mode settings for each media type such as letterhead prepunched or glossy paper System Setup Change the system settings such as jam recovery and auto continue Change the Cartridge low threshold setting which sets the toner level that causes a Low toner pop up alert Service Gain access to various procedures required to maintain the product Device Polling Change the product polling settings which determine how often HP ToolboxFX collects data from the product Save Restore Settings Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Password Set change or clear the product security password see Turn on password protection from the control panel on page 57 Device Information D E NOTE You must click Apply before your changes take effect ENWW The Device Information page stores data about your product for future reference The information that you type in the fields on this page appears on the Configuration page You can type any character in each of these fields HP ToolboxFX 51 Paper Han
134. e the scanner assembly 3 of 4 5 Lift the scanner straight up and off of the product Figure 6 62 Remove the scanner assembly 4 of 4 148 Chapter 6 Removal and replacement ENWW Top cover amp NOTE Ifyou are installing a replacement top cover make sure that you remove the speaker from the discarded cover and install it on the replacement cover See Speaker fax memory card models only on page 155 1 Remove the following components e Right cover See Right cover on page 132 e Leftcover See Left cover on page 135 e Front right cover See Front right cover on page 137 e Rear side cover See Rear side cover on page 142 e Rear upper cover See Rear upper cover on page 143 e Scanner assembly See Scanner assembly on page 147 2 Remove four screws callout 1 and then disconnect one wire harness connector callout 2 P2 Figure 6 63 Remove the top cover 1 of 3 ENWW External panels covers and doors 149 3 Remove three screws callout 3 at the top left side of the product Figure 6 64 Remove the top cover 2 of 3 4 Remove the top cover Figure 6 65 Remove the top cover 3 of 3 150 Chapter 6 Removal and replacement ENWW Internal assemblies Print cartridge drawer 1 Open the front door and out the print cartridge drawer Figure 6 66 Remove the print cartridge drawer 1 of 5 2 Use a small flatblade screw driver to release one tab callout 1
135. e there is a special white calibration label Calibration is the most important step in creating a high quality image Calibration problems can include color inaccuracies brightness inaccuracies and vertical streaks through the image The calibration process identifies any bad pixels and enables the image formatter to recreate the lost information from adjacent pixels Extreme cases of this problem can appear as large vertical streaks or image smears The user has no control over the calibration process itself or this pixel replacement process Copy or scan to computer sequence of events To create an accurate rendition of a document the scanner must be calibrated for the requested operation If the user selects a scan at 600 ppi color the flatbed image scanner calibrates for that specific operational mode Subsequently the flatbed image scanner automatically re calibrates for the next requested operation Calibration does not occur for every new copy request Normal sequence of operation for a flatbed copy or scan includes 1 LEDs illuminate Carriage motion begins moving the CIS scanner toward the left 2 3 Image capture continues for the entire page or length requested in a scan to computer operation 4 Carriage returns to the home position on the right 92 Chapter5 Theory of operation ENWW Scanner and ADF functions and operation fax memory card models The following sections describe how the document scanner and the auto
136. econdary service menu Menu item Sub menu item Description Service Reports Cont Self Test This item prints a continuous configuration page Extended Keymap fax memory card models only This item prints an extended key map for the alphanumeric keypad on the control panel Error report This item prints an error report Scan Calibration Calibrate This item calibrates the product Corrected Tables Test Location A list of available locations This item sets certain product parameters that are dependent on the appears location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatically restarts after you change the location Display test This test verifies that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs is turned on one at time Press OK to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters is displayed in groups of 16 Press OK to continue to the next group of 16 characters You can cancel the test at any time by pressing Cancel W Button test This test verifies that the control panel buttons function correctly The display prompts you to press each button Show FW Version This item shows the current date code of the fir
137. ect that a fax machine was calling Allow the product to retry receiving the fax Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Check the fax log for errors Print a T 30 trace report and then check it for errors If the error persists update the firmware ENWW Control panel messages 215 Table 7 10 Control panel messages continued Control panel message Description Recommended action If the error persists perform an NVRAM initialization If the error persists use the Service menu Restore defaults function to reset the product If the error persists replace the fax card data access arrangement DAA Non HP supply Installed A new supply has been installed that is not made by HP This message is appears for Several seconds and then the product returns to the Ready state Install a genuine HP print cartridge If the error persists verify that all DC controller connectors are firmly connected If the error persists replace the print cartridge drawer Order color cartridge Print failure press OK If error repeats turn off then on A color print cartridge is low The product could not print the current page because of its complexity Order the indicated color print cartridge Press OK to clear the message If the error persists perform an NVRAM initialization If the error pe
138. ected or the fax cord is not working Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 The product might not be able to detect incoming fax tones because the answering machine is playing a voice message Re record the answering machine message leaving at least two seconds of silence at the beginning of the message Too many devices might be connected to the telephone line Do not attach more than three devices to the line Remove the last device that was connected and determine whether the product works If not continue removing devices one at a time and retry after removing each one The telephone line might not be working Do one of the following e Increase the volume on the product and then press Start Fax on the control panel If a dial tone exists the telephone line is working e Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 e Replace the phone cord e Perform an NVRAM initialization 252 Chapter7 Problem solve ENWW Problem Cause Solution The product is not answering incoming fax calls A voice messaging service might be interfering with the product as it attempts to answer calls Do one of the following e Disable the messaging service e Geta telephone line that is dedicated to fax calls e
139. edia jam by the Doc feeder jam Clear Reload message that appears on the product control panel display e The ADF input tray is loaded incorrectly or is too full or the input tray media guides are set incorrectly See Load paper and print media on page 38 for more information e The media does not meet HP specifications such as those for size or type See Supported paper and print media on page 36 for more information 1 Open the ADF cover ENWW Paper handling problems 223 2 Lifting the green lever rotate the pick mechanism until it stays open 3 4 224 Chapter 7 Problem solve ENWW 5 When the media is free gently pull it out in the direction shown 6 T ENWW Paper handling problems 225 8 Close the ADF lid amp NOTE If jams persist replace the ADF pickup roller assembly See ADF pickup roller assembly on page 119 226 Chapter7 Problem solve ENWW Solve image quality problems General image quality problems The following examples depict letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all of the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Cause Solution Print is light or faded Aa Cc Aa Cc
140. eds at one time The media tray might be overloaded Remove some of the media from the tray See Load paper and print media on page 38 The media might be wrinkled folded or damaged Verify that the media is not wrinkled folded or damaged Try printing on media from a new or different package 234 Chapter 7 Problem solve Problem Cause Solution The product does not pull media from the media input tray The product might be in manual feed mode e If Manual appears on the product control panel display pressOK to print the job e Verify that the product is not in manual feed mode and print your job again The pickup roller might be dirty or damaged Replace the pickup roller assembly See Pickup roller product base on page 118 Performance problems Problem Cause Solution No copy came out The input tray might be empty Load media in the product See Load paper and print media on page 38 for more information The original might have been loaded incorrectly In the automatic document feeder ADF load the original with the narrow side forward and the side to be scanned facing up Place the original document face down on the flatbed scanner with the upper left corner of the document at the corner indicated by the icon on the scanner Copies are blank The sealing tape might not have been removed from the print cartridge Remove the p
141. els on page 267 CC431 00006 Formatter grounding plate fax memory card models not shown Assembly locations on page 269 CC431 00007 Control panel bezel Dutch Scanner assembly fax memory card models on page 267 CC431 00008 Control panel bezel Italian Scanner assembly fax memory card models on page 267 CC431 00009 Control panel bezel Swedish Scanner assembly fax memory card models on page 267 CC431 00010 Control panel bezel Norwegian Scanner assembly fax memory card models on page 267 CC431 00011 Control panel bezel Finnish Scanner assembly fax memory card models on page 267 CC431 00012 Control panel bezel Danish Scanner assembly fax memory card models on page 267 CC431 00013 Control panel bezel Russian Scanner assembly fax memory card models on page 267 CC431 00014 Control panel bezel Czech Scanner assembly fax memory card models on page 267 CC431 00015 Control panel bezel Hungarian Scanner assembly fax memory card models on page 267 CC431 00016 Control panel bezel Polish Scanner assembly fax memory card models on page 267 CC431 00017 Control panel bezel Slovak Scanner assembly fax memory card models on page 267 CC431 00018 Control panel bezel Turkish Scanner assembly fax memory card models on page 267 288 Chapter8 Parts and diagram
142. eneees 260 Supplies part numbers 20 2 cece cece eee eeeceeeecee nia a aaa aade a ARE a nnne eren erem rsen sn nsns nsns nnns 261 Whole unit replacement i ertt eed eret tee a th terea cuca aee EUR REP YF ddeads aaa 262 How to use the parts lists and diagrams ssssssssee emm 263 Scanner asSembly EH 264 Product base assembly locationis 1 tcc eii get v Re tate re va pire pta ade etd ze v ge durus 268 C OVOIS iie deiade i dat me d bd aiii tb i eae ice 270 Internal asseiblies 1 iater e eie e aka e Yea EEEE 272 Alphabetical parts ISt 22 ori tenet eheu t aene ar Map Ride tes dn a Ea N eaa aaa adana 280 Numerical parts lS 286 Appendix A Service and support Hewlett Packard limited warranty statement ssssssssssssee enne nenne 293 Customer self repair warranty service s ssiissseeeee dts na deine ease diea a bak daa aaa an oia 294 Print cartridge limited warranty statement sssssssseeenm emere 295 iens mE caa i aa i a a a E aia aA A Aaa a A Aa EAE 296 X ENWW Repack he product dt H 297 Appendix B Specifications Physical spegifIcatlons 5 rr rase as ee bo aa FOL diee E ade ened addin aaa eas 300 Electrical specifICatiOns noce educ nen anni e ERR ER Rn cendeaesuua naQ NE RKERE ER KR RR PARERE SEM A RR UAE 300 Power COMSUIMPUOIN ep 300 Environmental
143. ent Although a fax might work on a VoIP network it can fail when the following events occur Internet traffic becomes heavy and packets are lost Latency the time it takes for a packet to travel from its point of origin to its point of destination becomes excessive Fax functions and operation fax memory card models only 99 If you experience problems using the fax feature on a VoIP network ensure that all of the product cables and settings are correct Configuring the Fax Speed setting to Medium V 17 or Slow V 29 can also improve your ability to send a fax over a VolP network If you continue to have problems faxing contact your VoIP provider The fax subsystem The formatter fax card firmware and software all contribute to the fax functionality The designs of the formatter and fax card along with parameters in the firmware determine the majority of the regulatory requirements for telephony on the product The fax subsystem is designed to support V 34 fax transmission lower speeds such as V 17 fax and older fax machines Fax card in the fax subsystem Two versions ofthe fax card are used in the product One is used in the North American South American and Asian countries regions The other is used primarily in European countries regions The fax card contains the modem chipset DSP and CODEC that controls the basic fax functions of tone generation and detection along with channel control for fax transmissions
144. eport to be printed and then press OK The product exits the menu settings and prints the report NOTE f you selected Fax Activity log and pressed OK press OK again to select Print log now The product exits the menu settings and prints the log 246 Chapter 7 Problem solve ENWW Set the fax activity log to print automatically You can decide whether or not you want the fax log to print automatically after every 40 entries The factory set default is On Use the following steps to set the fax activity log to print automatically 1 2 3 4 5 On the control panel press Fax Menu Use the arrow buttons to select Reports and then press OK Use the arrow buttons to select Fax Activity log and then press OK Use the arrow buttons to select Auto Log Print and then press OK Use the arrow buttons to select On and then press OK to confirm the selection Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error It can be set to print after the following events on Every error the factory set default on Send error on Receive error Never NOTE If you select Never you will have no indication that a fax failed to be transmitted unless you print a fax activity log 1 2 3 4 5 On the control panel press Fax Menu Use the arrow buttons to select Reports and then press OK Use the arrow buttons to select Fax Error Report and then pres
145. er A4 Dialing Mode Tone Sets whether the product should use tone or pulse dialing Pulse Redial if busy On Sets whether or not the product should attempt to redial if the line is busy Off Redial if no answer On Sets whether the product should attempt to dial if the recipient fax number does not answer Off Redial Comm On Sets whether the product should attempt to redial the Error recipient fax number if a communication error occurs Off 24 Chapter2 Control panel ENWW Table 2 4 Fax setup menu fax models only continued Menu Item Sub menu item Sub menu item Description Advanced setup Detect dial tone On Sets whether the product should check for a dial tone before sending a fax Off Billing codes On Enables the use of billing codes when set to On A prompt will appear that asks you to enter the billing code for an Off outgoing fax Extension Phone On When this feature is enabled the user can press the 1 2 3 buttons on the extension phone to cause the product to Off answer an incoming fax call Stamp faxes On Sets product to add the date time sender s phone number and page number to each page of the faxes that this product Off receives Private receive On Setting Private receive to On requires the user to have set a password in product security After the password is set Off the following options are set e Private receive is turned on e All old faxes are deleted from memory e Faxforwarding set to Of
146. er engagement disengagement control engages the required developing roller with the photosensitive drum according to the print mode full color mode or monochrome mode The necessary developing roller is engaged with the photosensitive drum only when required preventing a deterioration of the drums and making maximum use of the life The engagement disengagement of the developing roller is controlled by the DC controller rotating the main motor and changing the direction of the developing disengagement cam The DC controller controls the developing roller state whether engaged or disengaged by counting the main motor rotation after it detects the signal from the developing homeposition sensor All four color developing rollers disengage from the photosensitive drums when the product is turned on and when a print operation is completed The color developing rollers engage with the photosensitive drums when the full color mode is designated Only the black developing roller engages with the photosensitive drum when the monochrome mode is designated The DC controller determines an abnormality of the developing roller engagement disengagement function and notifies the formatter when it does not sense the signal from the developing home position sensor for a specified period during the developing roller engagement disengagement operation 88 Chapter5 Theory of operation ENWW Pickup and feed system The pickup and feed system picks up and feeds the
147. errupting the fax job Change the redial on communication error setting to On The product is receiving faxes but is not sending them If the product is on a digital system the System might be generating a dial tone that the product cannot detect Disable the detect dial tone setting If the error persists contact the system service provider A poor telephone connection might exist Try again later The receiving fax machine might be malfunctioning Try sending to another fax machine The telephone line might not be working Do one of the following e Turn up the volume on the product and press Start Fax on the control panel If a dial tone exists the telephone line is working e Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Outgoing fax calls continue to be dialed The product automatically redials a fax number if the redial options are set to On To stop the product from redialing a fax press Cancel or change the redial setting 250 Chapter 7 Problem solve ENWW Problem Cause Solution Sent faxes are not arriving at the receiving fax machine The receiving fax machine might be off or might have an error condition such as being out of paper Call the recipient to verify that the fax machine is on and ready to receive faxes The originals might be incorrectly loade
148. essages continued Control panel message Description Recommended action If the error persists during print jobs verify that the connector in DC controller connector J113 is firmly seated If the error persists during copy jobs verify that the connector in DC controller connector J111 is firmly seated If the error persists replace the product Load paper Out of paper in all available trays If paper is already loaded in the tray test the paper sensors Verify that all DC controller connectors are firmly connected Load Tray 1 TYPE lt SIZE gt Press OK to use available media The product is processing a job but no trays match Load paper in the correct orientation Press OK to use existing tray settings Load Tray 1 PLAIN SIZE Cleaning mode OK to start Cleaning mode paper prompt Load a clean sheet of paper in the correct orientation then press OK to begin the cleaning procedures Manual Duplex Load Tray 1 Press OK Manual duplex mode Load paper in the correct orientation Manual feed SIZE TYPE Press OK to use available media Print Manual Feed mode Load paper into Tray 1 Memory is low Try again later The product does not have enough memory to start a new job Turn the product off and then on to clear the memory If the error persists perform an NVRAM initialization If the error persists update the firmware Memory
149. etup 22 Reports 21 Service 27 System setup 25 menu map printing 45 menu control panel Setup 20 model comparison 1 motors location 197 N network configuring 14 product discovery 14 protocols supported 14 Network config menu 28 network port locating 7 Network Settings tab HP ToolboxFX 55 networks configuring 28 device polling 54 HP Web Jetadmin 57 locating ports 200 printing reports 45 security features 98 troubleshooting 241 New Zealand telecom statements 304 noise specifications 301 NVRAM initialization 245 O off hook 101 on hook 101 online support 296 operating environment specifications 301 operating systems supported 8 operations ADF 94 engine control system 76 fax 98 fax card in subsystem 100 fax subsystem 100 fax PSTN 98 ENWW image formation system 82 jam detection 90 laser scanner system 81 memory card system 97 optical system 93 pickup and feed system 89 product systems 77 PSTN 98 scanner system 91 sequence of 75 optical system operations 93 ordering supplies and accessories 260 output bins locating 5 6 output quality copy troubleshooting 232 HP ToolboxFX settings 52 repetitive image defects 205 scans troubleshooting 236 238 P packaging device 297 pages blank 240 not printing 240 printing slowly 240 skewed 229 paper ADF feeding operations 94 ADF sizes supported 249 curled troubleshooting 229 default settings 52 HP ToolboxFX settings 53 jam detection operations 90
150. f 7 gt wo Internal assemblies 169 3 Disconnect two wire harness connectors callout 2 and release the wire harness from the retainer callout 3 Figure 6 95 Remove the power supply high voltage 2 of 7 F xd Ls 170 Chapter 6 Removal and replacement ENWW 5 Remove four screws callout 6 amp NOTE The screw at the lower back of the power supply is a ground screw Make sure that this screw is placed in the correct position when the power supply is reinstalled Figure 6 97 Remove the power supply high voltage 4 of 7 6 Release the FFC from the retainers callout 7 Figure 6 98 Remove the power supply high voltage 5 of 7 F ENWW Internal assemblies 171 7 Release seven tabs callout 8 Figure 6 99 Remove the power supply high voltage 6 of 7 85 8 Remove the power supply Figure 6 100 Remove the power supply high voltage 7 of 7 172 Chapter 6 Removal and replacement ENWW Power supply low voltage A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA FA ESD Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD
151. f and is not allowed to be changed e Allincoming faxes are stored in memory Confirm fax On Verify that a fax number is valid by entering it a second time number Off Allow Fax Reprint On Sets whether all received faxes stored in available memory can be reprinted Off Fax Tel Ring Time 20 Sets when the product should stop sounding the Fax Tel audible ring to notify the user of an incoming voice call 30 40 70 Fax Speed Fast V 34 Increases or decreases the allowed fax communication Speed Medium V 17 Slow V 29 Table 2 5 System setup menu Menu Item Sub menu item Sub menu item Description Language List of available Sets the language in which the control panel displays control panel messages and product reports display languages ENWW Control panel menus 25 Table 2 5 System setup menu continued Menu Item Sub menu item Sub menu item Description Paper setup Default paper size Letter A4 Legal Sets the size for printing internal reports or any print job that does not specify a size Default paper type Lists available Sets the type for printing internal reports or any print job that media types does not specify a type Tray 1 Paper type Sets the default size and type for Tray 1 Paper size Paper out action Wait forever Cancel Override Determines how the product reacts when a print job requires a media size or type that is unavailable or when a specified tray is e
152. fax memory card models only ENWW When a memory card is inserted into the correct memory card slot this LED turns on If the LED is not lighting try the following actions e Make sure that the memory card is in the correct slot e Make sure that the memory card is not defective Verify that the flat flexible cable connection from the formatter to the memory card reader assembly is firmly connected If the card is not defective and the card is in the correct slot the circuit board might have been inadvertently damaged by an electrostatic discharge from someone inserting a memory card If this Troubleshooting tools 191 is the case replace the memory card reader assembly If the error still occurs replace the formatter Control panel diagnostics The product includes diagnostic tests for the control panel Test the control panel display 1 Press Setup 2 Press both the left arrow button lt and the Cancel button at the same time 3 Press Setup A to return to the main menus 4 Use the arrow buttons to highlight 2ndary Service and then press OK 5 Use the arrow buttons to highlight Display test and then press OK Test the control panel buttons 1 Press Setup 2 Press both the left arrow button lt and the Cancel button at the same time 3 Press Setup A to return to the main menus 4 Use the arrow buttons to highlight 2ndary Service and then press OK 5 Use the arrow buttons to highlight Button Test and t
153. ffects the accuracy of special features such as fit to page and copy amp NOTE If streaks or other defects appear only on copies produced using the automatic document feeder ADF clean the scanner strip step 3 It is not necessary to clean the scanner glass 1 Turn off the product unplug the power cord from the electrical socket and raise the lid 2 Clean the glass by using a soft lint free cloth or sponge that has been moistened with nonabrasive glass cleaner EET SED e A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass They might seep under it and damage the product ENWW Manage supplies 69 3 Clean the scanner strip ADF models only by using a soft lint free cloth or sponge that has been moistened with nonabrasive glass cleaner PY S amp S C 2 2 4 To prevent spotting dry the glass by using a chamois or cellulose sponge Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the product Firmware updates Firmware updates and installation instructions for this product are available at www hp com support CM1312series Click Downloads and drivers click the operating system and then select the firmware download for the
154. from the discarded cover and then install it on the replacement cover See Memory card reader PCA fax memory card models only on page 139 138 Chapter 6 Removal and replacement ENWW Memory card reader PCA fax memory card models only 1 Remove the following components e Right cover See Right cover on page 132 e Front right cover See Front right cover on page 137 2 Release one tab callout 1 and then rotate the memory card reader PCA assembly away from the front right cover Figure 6 47 Remove the memory card reader PCA fax memory card models only 1 of 2 3 Remove four screws callout 2 and then separate the memory card reader PCA from the bracket to remove it Figure 6 48 Remove the memory card reader PCA fax memory card models only 2 of 2 ENWW External panels covers and doors 139 Card cover or blanking cover A CAUTION Do not lose the clear plastic light conductor when handling the cover NOTE The base model has a blank cover installed on the right front cover The fax memory card models have a card cover installed on the right front cover 1 Remove the following components e Right cover See Right cover on page 132 e Front right cover See Front right cover on page 137 e Memory card reader PCA fax memory card models only See Memory card reader PCA fax memory card models only on page 139 2 Release one tab callout 1 Figure 6 49 Remove the card cover or bla
155. ft Windows XP Service Pack 2 Home and Professional editions e Microsoft Windows Vista Supported browsers e Microsoft Internet Explorer 6 0 or 7 0 To download HP ToolboxFX software go to www hp com go easyprintercare This Web site also provides updated information about supported browsers and a list of HP products that support HP ToolboxFX software For more information about using HP ToolboxFX software see View the HP ToolboxFX on page 46 Software for Macintosh Embedded Web server The product is equipped with an embedded Web server which provides access to information about product and network activities This information appears in a Web browser such as Netscape Navigator Apple Safari or Firefox The embedded Web server resides on the product It is available on network and direct connected devices The embedded Web server provides an interface to the product that anyone who has a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server click Maintain Device in HP Director For a complete explanation of the features and functionality of the embedded Web server see Embedded Web server on page 56 10 Chapter 1 Product basics ENWW Supported printer drivers Supported printer drivers for Windows EE E NOTE The versions of PCL 5 and HP postscript level 3 emulation that are used i
156. g des one ded dete acea dE EEE 11 Supported printer drivers for Windows eeeeeesssssseeeennennn 11 HP Universal Print Driver UPD ssse mee 11 UPD installation modes ssssseseeeeeeennmn 11 Supported printer drivers for Macintosh cccccccccceeeeeseseeseeeececeeeeeeseeaeanenes 11 Software for other operating systems ssssssseseenne eene 12 System requirements dnos eoe tea RED d CIL REX YR REL ER QU YR RAE A Ce ERE AME ATE FUR RR EA CRIREYRR RE ER 13 nnn E 14 Supported network protocols network models only eeee 14 2 Control panel Control panel Walkaround 2 etes sand e nti extus M E eR ARR EE aa En EDda s ORNA ER Ce TRA Edda rius 18 Base models control panel ccccecceeeeeeeeeeeeeeeeeeeeeeeeaeaaaaeaaecaeecaeeeeeeeeeeeeeeeeeeeeeeeeeneneneees 18 ENWW iii Fax memory card models control panel sssssssssssssssseseeeeeeneene 19 Control panel MENUS 20 Use the control panel menus cccccecceeceee eee eeeeeeaaeaeceeeeeeeeeeeeeeeeteseaaaaeeeeeeeeeeeeteeeeeees 20 Control panel Setup menu sssssssssesssseeseeeennee eme emere nene nn nennen nr nennen 20 Function specific menus fax memory card models only ssseeeee 29 3 Paper and print media Supported paper and print media s
157. g for errors Print a T 30 trace report and then check it for errors If the error persists perform an NVRAM initialization Ifthe error persists replace the fax card data access arrangement DAA No fax answer Redial pending fax memory card models only The receiving fax line did not answer The product attempts to redial after a few minutes Allow the product to retry sending the fax Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 If the error persists perform an NVRAM initialization If the error persists update the firmware No fax answer Canceled send fax memory card models only Attempts to redial a fax number failed or the Redial no answer option was turned off Check that the redial option is enabled Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Check the fax log for errors Print a T 30 trace report and then check it for errors If the error persists update the firmware If the error persists perform an NVRAM initialization If the error persists use the Service menu Restore defaults function to reset the product Ifthe error persists replace the fax card data access arrangement DAA No fax detected fax memory card models only The product answered the incoming call but did not det
158. g the bezel 115 removing the control panel 116 Index 311 removing the overlay 113 replacing the overlay 112 supplies status checking from 59 walkaround 18 controls hook switch control 101 copy menu 33 copy quality test 109 copying media troubleshooting 234 performance troubleshooting 235 quality troubleshooting 232 sequence 92 setup menu 20 size troubleshooting 235 troubleshooting 235 covers card removing 140 front lower removing 125 front right removing 137 left removing 135 locations 270 parts list 270 rear door and rear lower cover removing 145 rear side removing 142 rear upper removing 143 right removing 132 top removing 149 creases troubleshooting 230 crooked pages 229 curled media 229 current control fax line 102 customer support online 296 repacking product 297 D dark copying 233 data path fax 101 DC controller connectors 201 engine control system 77 laser scanner system operations 81 pickup and feed system operations 89 312 Index DC controller PCA removing 161 defaults NVRAM initialization 245 restoring 243 245 defects repetitive 205 demo page printing 44 troubleshooting 191 density settings 52 developing stage 84 device downstream detection fax 101 information page 51 polling 54 device discovery over network 14 diagrams ADF 193 assemblies 268 covers 270 internal assemblies 272 scanner 193 scanner assembly 264 troubleshooting 193 dialing pulse 101 troubles
159. gator Apple Safari or Firefox The embedded Web server resides on the device It is not loaded on a network server The embedded Web server provides an interface to the device that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the device in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Information pages on page 44 For a complete explanation of the features and functionality of the embedded Web server see Embedded Web server on page 56 Supported product software 9 HP ToolboxFX HP ToolboxFX software is a program that you can use for the following tasks e Check the product status e X Check the supplies status and use HP SureSupply to shop online for supplies e Setup alerts View product usage reports View product documentation Gain access to troubleshooting and maintenance tools Use HP Proactive Support to routinely scan your printing system and to prevent potential problems HP Proactive Support can update software firmware and HP printer drivers You can view HP ToolboxFX software when the product is directly connected to your computer or when itis connected to a network Supported operating systems e Microso
160. ges 209 Table 7 10 Control panel messages continued Control panel message Description Recommended action 52 Scanner Error The product has experienced an internal hardware error Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize Ifthe error persists replace the DC controller If the error persists replace the product 79 Error Turn off then on The product has experienced an internal firmware error Under most conditions the product will power cycle automatically Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists perform an NVRAM initialization If the error persists update the firmware If the error persists replace the formatter ADF door is open fax memory card models only The ADF lid is open or a sensor is malfunctioning Make sure that the ADF lid is closed Remove the ADF and reinstall it If the message persists turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists replace the ADF assembly Comm error fax memory card models only A fax communication error occurred between the product and the sender or receiver Allow the product to retry sending the fax Ift
161. h is 381 mm 15 inches when you use the automatic document feeder ADF input tray If the page exceeds the maximum length the scanner stops Copies can be longer CAUTION Do not try to pull the original from the ADF you might damage the scanner or the original See Clear jams from the ADF fax memory card models only on page 223 The minimum size that the flatbed scanner supports is 25 x 25 mm 1 x 1 inch The minimum size that the ADF supports is 127 x 127 mm 5 x 5 inches The original might be jammed See Clear jams from the ADF fax memory card models only on page 223 The media size is incorrect In Scan settings make sure that the input media size is large enough for the document that you are scanning The scan takes too long The resolution is set too high Change the resolution settings to the correct settings for your job See the user guide The software is set to scan in color The system default is color which takes longer to scan even when scanning a monochrome original If you acquire an image through TWAIN or WIA you can change the settings so that the original scans in grayscale or black and white See the product software Help for information A print job or copy job was sent before you tried to scan If someone sent a print job or copy job before you tried to scan the scan will start if the scanner is not busy However because the product and scanner share me
162. hapter7 Problem solve ENWW Problem Cause Solution Images are missing or faded The print cartridge might be low Replace any low print cartridge and then calibrate the product See Print cartridge on page 61 The original might be of poor quality If your original is too light or damaged the copy might not be able to compensate even if you adjust the contrast If possible find an original document in better condition Use the control panel to change the contrast setting The original might have a colored background The original is larger than the scannable area Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade If possible use an original document without a colored background Use supported media sizes Vertical white or faded stripes appear on the copy Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc The media might not meet HP specifications Use media that meets HP specifications See Paper and print media on page 35 One or more of the print cartridges may be low Replace any low print cartridge See Print cartridge on page 61 If the error persists contact HP support Unwanted lines appear on copy jobs only AaBbc AaBbc AcdBbC AadBbc AaBbc The flatbed scanner or the ADF glass might be dirty Clean the flatbed scanner or the ADF glass
163. hat only one card is inserted There might be a hardware problem If a memory card is inserted in the correct slot and the memory card LED is not lit verify that all formatter connectors are firmly connected If the error persists replace the memory card reader assembly If the error persists replace the formatter Index page not printing Use the table in this section to solve problems with index page printing Problem Cause Solution The index page will not print The memory card might have been removed before the product could print the page Reinsert the card and reprint the index page If the error persists try printing from another memory card You might have inserted more than one memory card One or more print cartridges might be low Only one card slot can be occupied for the product to detect JPEG files Verify that only one card is inserted Replace any low print cartridges See Print cartridge on page 61 The files on the memory card might not be in the sRGB JPEG format Verify that the files on the memory card are in the sRGB JPEG format If the error persists perform an NVRAM initialization If the error persists update the firmware ENWW Memory card problems fax memory card models only 255 Proof sheet not printing Use the table in this section to solve problems with proof sheet printing Problem Cause Solution The proof
164. he resolution of outgoing faxes Fine The resolution resets to default after 2 minutes of idle Superfine fax scan time Photo Receive Print faxes Prints stored faxes when the private receive feature is on This menu item appears only when the private receive feature is turned on Block junk faxes Add number Modifies the junk fax list The Delete number Delete All Entries Junk Fax list junk fax list can contain up to 30 numbers When the product receives a call from one of the junk fax numbers it deletes the incoming fax It also logs the junk fax in the activity log along with job accounting information Reprint faxes Prints the received faxes stored in available memory Forward fax On Off Sets product to send all received faxes to another fax machine Polling receive Allows the product to call another fax machine that has polling send enabled 30 Chapter 2 Control panel ENWW ENWW Table 2 8 Fax Menu appears only if a memory card is in one of the memory card slots continued Menu item Sub menu item Sub menu item Description Phone Book Select an entry Select an individual or group dial entry for faxing Individual Setup Group setup Edits the fax phone book speed dials and group dial entries The product supports up to 120 phone book entries which can be either individual or group entries Delete entry Delete a specific phone book entry
165. he ADF Use the flatbed glass to scan these items ENWW 1i 2 Insert the top end of the stack of originals into the ADF input tray with the media stack face up and the first page to be copied on top of the stack If the media is longer than letter or A4 sized paper pull out the ADF input tray extension to support the media Slide the stack with printed side up into the ADF until it does not move any farther Document loaded appears on the control panel display Load paper and print media 39 3 Adjust the media guides until they are snug against the media without restricting movement Flatbed scanner amp NOTE The maximum media size for flatbed scanning is letter A4 For media larger than letter use the ADF 1 Make sure that the automatic document feeder ADF contains no media 2 Lift the flatbed scanner cover 3 Place the original document face down on the flatbed scanner with the upper left corner of the document at the corner indicated by the icon on the scanner 4 Gently close the lid 40 Chapter3 Paper and print media ENWW Configure tray When using Tray 1 for a specific size of paper you can set the default size for the tray in HP ToolboxFX or from the control panel In HP ToolboxFX select Paper handling and then select the size for the tray ENWW To set the
166. he black plastic transfer belt or roller Skin oils on the belt or roller might cause print quality problems e Donotletthe transfer belt contact hard or sharp objects A CAUTION Scratches punctures or other damage to the belt will cause print quality problems e Make sure that the wire harness is not twisted or pinched after it is passed through the opening in the chassis and that the ITB sits flat in the product f NOTE When the print cartridge drawer is installed it should easily slide in and out of the product and not contact any part of the ITB assembly ENWW Internal assemblies 159 e Tape the wire harness to the sheet metal frame so that it will not catch on internal components as the ITB is installed With the ITB partially installed feed the wire harness through the opening in the chassis See Figure 6 78 Remove the ITB 4 of 5 on page 158 Finish installing the ITB A WARNING Do not place the tape so that it makes contact or adheres to the transfer belt Tape or tape residue on the transfer belt will cause print quality problems Gf NOTE Make sure that you remove all of the tape and tape residue after installing the ITB Figure 6 81 Reinstall the ITB 2 of 2 160 Chapter 6 Removal and replacement ENWW DC controller PCA Special considerations A WARNING Do not install a replacement formatter PCA and DC controller PCA at the same time The formatter PCA and the DC controller PCA stor
167. he error persists perform a fax testto verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 See Solve fax problems fax memory card models only on page 246 Comm error Receiver CSID fax memory card models only A fax communication error occurred between the product and the receiver Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord Ifthe error persists perform a fax testto verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Comm error Sender CSID fax memory card models only A fax communication error occurred between the product and the sender Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord Try sending to a different receiver 210 Chapter7 Problem solve ENWW Table 7 10 Control panel messages continued Control panel message Description Recommended action Ifthe error persists perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248
168. he following components e Right cover See Right cover on page 132 e Scanner assembly See Scanner assembly on page 147 2 Disconnect one wire harness connector callout 1 P2 and then remove one clip callout 2 Figure 6 73 Remove the speaker 1 of 2 3 Remove the speaker from the product A CAUTION Do not handle the speaker by grasping the wire harness The solder connections can be easily broken When handling the speaker do not push on the speaker cone to prevent damaging it Figure 6 74 Remove the speaker 2 of 2 ENWW Internal assemblies 155 Intermediate transfer belt ITB 1 Remove the following components e Right cover See Right cover on page 132 e Left cover See Left cover on page 135 e Rear side cover See Rear side cover on page 142 e Print cartridge drawer See Print cartridge drawer on page 151 2 Disconnect one wire harness connector callout 1 and then release the wire harness from the retainer callout 2 Figure 6 75 Remove the ITB 1 of 5 p d E PAN 156 Chapter 6 Removal and replacement ENWW 3 Open the rear door and then remove one screw callout 3 and then remove the print cartridge door stop callout 4 Figure 6 76 Remove the ITB 2 of 5 4 Carefully lift up on the black plastic portion of the ITB and then pull it partially out of the product the ITB wire harness will prevent the ITB from being fully removed A WARNING Only partially pu
169. hen press OK 192 Chapter 7 Problem solve ENWW Diagrams Block diagrams Scanner and automatic document feeder ADF assemblies Figure 7 1 Scanner assembly base models 1 Scanner 2 Control panel Figure 7 2 Scanner and ADF assemblies fax memory card models Control panel 2 ADF ENWW Troubleshooting tools 193 Table 7 2 Scanner and ADF assemblies fax memory card models continued Item Description Scanner 4 Memory card reader 194 Chapter 7 Problem solve ENWW Major components Figure 7 3 Major components Table 7 3 Major components o z o E o N o a Fuser power supply Fuser drive assembly Troubleshooting tools 195 ENWW Table 7 3 Major components continued Item Description 3 Fuser assembly 4 Sub drive assembly not a replaceable part 5 Low voltage power suppy 6 Main drive assembly not a replaceable part 7 ITB assembly 8 Transfer paper guide assembly 196 Chapter 7 Problem solve ENWW Solenoid sensors and motors Figure 7 4 Solenoid sensors and motors Table 7 4 Solenoid sensors and motors Item Description M701 Main motor M702 Pickup motor M703 Fuser motor SL705 Pickup solenoid cassette SR601 Cassette media present sensor pickup assembly SR602 Top of page sensor pickup as
170. his telephone number 1 770 263 4745 If you do not speak English a representative at the HP fraud hotline who speaks your language will assist you Or if someone who speaks your language is not available a language line interpreter will connect approximately one minute after the beginning of the call The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline Recycle supplies To install a new HP print cartridge follow the instructions that are included in the box that contains the new supply or see the getting started guide To recycle supplies place the used supply in the box in which the new supply arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item 60 Chapter4 Manage and maintain the product ENWW Replace supplies Print cartridge 1 Cartridge E label 2 Plastic shield 3 Imaging Drum Do not touch the imaging drum on the bottom of the print cartridge Fingerprints on the imaging drum can cause print quality problems 1 Open the front door ENWW Manage supplies 61 2 Pull out the print cartridge drawer 62 Chapter 4 Manage and maintain the product ENWW
171. hooting 250 dimensional specification 300 distinctive ring 99 documentation 2 doors front removing 125 rear door and rear lower cover removing 145 dots troubleshooting 227 downstream device detection fax 101 dpi dots per inch faxing 24 specifications 4 drawer print cartridge removing 151 drive components diagrams 195 drivers specifications 4 supported 11 universal 11 drum image formation operations 83 E e mail alerts setting alerts in HP ToolboxFX 47 setting up 46 electrical specifications 300 electrostatic discharge ESD 106 embedded Web server 9 10 embedded Web server EWS features 56 engine control DC controller 78 fuser failure detection 79 high voltage power supply 80 environmental specifications 301 error messages ADF paper jams 96 control panel 209 eventlog 217 error report fax printing 247 error correction setting fax 248 EU statement for telecom operation 304 eventlog 47 191 F factory defaults restoring NVRAM initialization 245 faded print 227 fax answer mode 23 billing metering tone filters 102 card 100 data path 101 distinctive ring 99 downstream current detection 101 flash memory storage 102 functions 98 hook state 101 hook switch control 101 junk 50 line current control 102 locating ports 7 ENWW operations 98 page storage 102 PSTN operations 98 pulse dialing 101 receive log 50 receiving 48 98 ring detect 102 ring type 23 safety isolation 100 s
172. ices Used primarily by Microsoft based software programs mDNS multicast Domain Name Service also known as Device Discovery Protocol used to help find and configure Rendezvous or Bonjour network devices Used primarily by Apple Macintosh based software programs ws discover Used by Microsoft based software programs LLMNR Used when DNS services are not available Table 1 4 Messaging and management Service name Description HTTP hypertext transfer protocol Allows Web browsers to communicate with embedded Web server EWS embedded Web server Allows a user to manage the product through a Web browser SNMP simple network management protocol Used by network programs for product management SNMP V1 and standard MIB II Management Information Base objects are supported Table 1 5 IP addressing Service name Description DHCP dynamic host configuration protocol IPv4 and IPv6 For Automatic IP address assignment DHCP server provides the product with an IP address Generally requires no user intervention for product to obtain IP address from a DHCP server 14 Chapter 1 Product basics ENWW Table 1 5 IP addressing continued Service name Description BOOTP bootstrap protocol For Automatic IP address assignment BOOTP server provides the product with an IP address Requires administrator to input the product MAC hardware address on BOOTP server in order for product to obtain an IP add
173. imes the scanner assembly moves systematically to locate its home position It then calibrates to a white strip located under the glass at the right end of the scan tub If the product detects a document in the ADF when a copy or scan is initiated from the software or the control panel the scan module moves to the left side of the scan tub and stops The image is acquired as the paper is fed through the ADF past the scanner module If no document is detected in the ADF the scan module acquires the image from the flatbed glass while slowly moving within the scan tub ADF operation Standby paper loading mode In standby mode the pickup roller is up and the stack stop is down preventing the user from inserting the original document too far When a document is inserted correctly the paper present sensor detects its presence The standard operation of the ADF consists of the pick feed and lift steps Pick When it receives a copy or scan command the ADF motor engages the gear train to lower the pickup roller assembly and raise the stack stop The first roller called the pre pick roller moves the top few sheets forward into the ADF The next roller is the pickup roller This roller contacts the ADF separation pad which separates multiple pages into single sheets Feed The single sheet continues through the path Along the way the form sensor which is a set distance from the ADF glass detects the sheet This alerts the scanner to st
174. in the ADF input tray The form sensor detects media moving through the ADF If a jam is detected the ADF immediately stops the paper feeding and a jam message appears on the control panel display A jam can be detected under any of the following conditions Document feeder jam When documents are detected in the ADF input tray and a command to COpy scan or fax is received the scan module travels to the left side of the scan assembly and stops beneath the ADF scanner glass The ADF then attempts three times or for about ten seconds to advance the paper to the form sensor If the paper does not advance the scan module travels back to the home position on the right side of the scanner assembly The message Document feeder mispick Reload appears on the control panel display Long document jam If the paper has advanced to trigger the form sensor but the trailing edge is not detected within the time allowed for a 381 mm 15 inch document the maximum allowable page length for the ADF the scanner returns to the home position on the right side of the scanner assembly The message Doc feeder jam Clear Reload appears on the control panel display Stall jam When a page that is less than 381 mm 15 inches long has advanced to the form sensor but has not left it within the expected time the paper has probably stalled or jammed The scanner returns to the home position on the right side of the scanner assembly The message Doc feeder jam Clear
175. in the Service menu verify that the USB Speed setting is set to Full If the error persists update the USB drivers on the computer Solve network problems network models only ENWW Check the following items to verify that the product is communicating with the network Before you begin this troubleshooting procedure print a network report See Information pages on page 44 1 3 Are any physical connection problems evident between the workstation or file server and the product Verify that the network cabling connections and router configurations are correct Verify that the network cable lengths meet network specifications Are the network cables connected correctly Make sure that the product is attached to the network through the appropriate port and cable Check each cable connection to make sure that it is secure and in the right place If the problem continues try a different cable or connect to different ports on the hub or transceiver The amber activity light and the green link status light next to the port connection on the back of the product should be lit Can you ping the product Windows NOTE Mac Unix and Linux users can use a terminal window to ping the product a Click Start click Run type cmd and click OK to open an MS DOS command prompt b Type ping followed by the product IP address For example type ping 192 168 45 39 If the ping command is successful a list of replies from
176. ine contact the service provider The fax is being sent via an international call Allow more time to transmit fax jobs internationally The original document has a colored background Reprint the original document with a white background and then resend the fax The fax activity logs or fax call reports are printing at inappropriate times The fax activity log or fax call reports settings are not correct Print a configuration page and check when the reports print The product sounds are too loud or too soft The volume setting might not be adjusted correctly Adjust the product volume setting 254 Chapter 7 Problem solve ENWW Memory card problems fax memory card models only This section helps you identify and resolve memory card related problems Missing or wrong files Use the table in this section to solve problems with memory card files Problem Cause Solution The product cannot detect files on the memory card The memory card might be missing or inserted incorrectly The files might not be in the correct format Verify that the memory card is inserted correctly To print from the product control panel the files must be in the SRGB JPEG format To print other formats you must use a software program on your computer You might have inserted more than one memory card Only one card slot can be occupied for the product to detect JPEG files Verify t
177. ing 231 guides See documentation H Help tab HP ToolboxFX 50 hook state fax 101 hook switch control 101 HP Customer Care 296 HP fraud hotline 60 HP Jetdirect print server NVRAM initialization 245 HP ToolboxFX density settings 52 description 10 downloading 10 Fax tab 48 Help tab 50 Network Settings tab 55 opening 46 Print Settings tab 54 Product information tab 47 Status tab 46 supplies status checking from 59 supported browsers 10 supported operating systems 10 System Settings tab 51 HP Universal Print Driver 11 HP Web Jetadmin 9 57 HP non HP supplies 60 HP UX software 12 humidity specifications environment 301 l IC CS 03 requirements 305 image defects troubleshooting 227 image formation cleaning stage 88 developing stage 84 fusing stage 86 latent image stage 83 process 82 systems 82 transfer stage 85 image placement accuracy 301 image quality copy troubleshooting 232 HP ToolboxFX settings 52 repetitive image defects 205 scans troubleshooting 236 238 image transfer stage 85 index page troubleshooting 255 initialization NVRAM 245 interface ports locating 7 200 types included 4 Index 313 internal assembly locations 272 parts list 272 IP address protocols supported 14 ITB assembly diagrams 195 reinstalling 159 removing 156 J jam detection ADF 96 detection operations 90 trailing edge detection ADF 96 jam recovery 219 jams ADF clearing 223 clearing 221 commo
178. int on a different type of media If the error persists update the firmware If the error persists perform an NVRAM initialization Complex pages can print slowly Proper fusing may require a slower print speed to ensure the best print quality Pages did not print The product might not be pulling media correctly Make sure paper is loaded in the tray correctly If the problem persists replace the pickup and separation rollers See Paper feed assemblies on page 118 The media is jamming in the device Clear the jam See Clear jams on page 221 If the error persists try the following solutions e Verify that the product will print through the USB or network connection e Printa configuration page in order to verify that the product will print internal pages e Perform an NVRAM initialization e Update the firmware e Replace the formatter 240 Chapter 7 Problem solve ENWW Solve connectivity problems Solve direct connection problems If the product is experiencing connection issues while directly connected to a computer complete the following steps i 2 3 4 5 6 Make sure that USB cable is no longer than 2 meters 6 feet Make sure that both ends of the USB cable are connected Make sure that the cable is a USB 2 0 Hi Speed certified cable If the error persists replace the USB cable with a known good USB 2 0 Hi Speed certified cable At the product control panel
179. ion 1 On the control panel press Setup N 2 Use the arrow buttons to select Service and then press OK 248 Chapter 7 Problem solve ENWW 3 Use the arrow buttons to select Fax Service and then press OK 4 Use the arrow buttons to select Error correction and then press OK 5 Use the arrow buttons to select On or Off and then press OK to save the selection Change the fax speed The fax speed setting is the modem protocol that the product uses to send faxes It is the worldwide standard for full duplex modems that send and receive data across telephone lines at up to 33 600 bits per second bps The factory set default for the fax speed setting is High V 34 You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device Decreasing the fax speed might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 On the control panel press Fax Menu 2 Use the arrow buttons to select Advanced setup and then press OK 3 Use the arrow buttons to select Fax Speed and then press OK 4 Use the arrow buttons to select a speed setting and then press OK Problems sending faxes Problem Cause Solution The document stops feeding in the The maximum length of a page that you Print the document on shorter media middle of faxing can load is 381 mm 15 inches Faxing of a longer page
180. iple ring amp NOTE The product has not been tested with all of the distinctive ring services that telephone companies provide in all countries regions HP does not guarantee that the distinctive ring function will operate correctly in all countries regions Contact the local phone service provider for assistance Set up the distinctive ring function 1 2 3 4 5 BT Press Setup Use the arrow buttons to select Fax setup and then press OK Use the arrow buttons to select Basic setup and then press OK Use the arrow buttons to select Distinctive Ring and then press OK Use the arrow buttons to select one of the following options NOTE The control panel display might show some of these options as abbreviations e All Rings default setting e Single e Double e Triple e Double and Triple Press OK to save the setting Fax by using Voice over IP services ENWW Voice over IP VoIP services provide normal telephone service including long distance service through a broadband Internet connection These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver where the packets are reassembled The VoIP services are often not compatible with fax machines The VoIP provider must state the service supports fax over IP services Because the installation process varies the VoIP service provider will have to assist in installing the product fax compon
181. is listed first 46 Chapter 4 Manage and maintain the product ENWW Event log Alerts The event log is a four column table where the product events are logged for your reference The log contains codes that correspond to the error messages that appear on the product control panel display The number in the Page Count column specifies the total number of pages that the product had printed when the error occurred The eventlog also contains a brief description of the error For more information about error messages see Control panel messages on page 209 The HP ToolboxFX Alerts tab contains links to the following main pages e Setup Status Alerts Set up the product to send you pop up alerts for certain events such as low toner levels e Set up E mail Alerts Set up the product to send you e mail alert messages for certain events such as low toner levels Set up status alerts Ah Use HP ToolboxFX to set up the product so that it issues pop up alerts to your computer when certain events occur Events that trigger alerts include jams low levels of toner in HP print cartridges non HP print cartridge in use empty input trays and specific error messages Select the pop up format the tray icon format or both for the alerts The pop up alerts only appear when the product is printing from the computer on which you set up the alerts Change the Cartridge low threshold setting which sets the toner level that causes a low toner alert
182. is low Press OK The product memory has been almost completely filled Press Cancel to clear the error Break the job into smaller jobs that contain fewer pages Turn the product off and then on to clear the memory Memory low Only 1 copy made Press OK to continue The product does not have enough memory to complete the collated copy job Break the job into smaller jobs that contain fewer pages Turn the product off and then on to clear the memory Misprint Press OK Feed delay misprint Verify that paper is loaded in the input tray Reload the paper See Clear jams on page 221 No Dial Tone fax memory card models only The product could not detect a dial tone Check for a dial tone on the phone line by pressing Start Fax Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 214 Chapter 7 Problem solve ENWW Table 7 10 Control panel messages continued Control panel message Description Recommended action Ifthe error persists replace the fax card data access arrangement DAA No document sent fax memory card models only The product did not scan any pages or it did not receive any pages from the computer to transmit a fax Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Check the fax lo
183. jun uoupjed o oBpiJo 0 Lory a ZO Slepour pao I m zat kad japow esp ns 4aMod jesn Muoueu xoj I9P 8 Em nozi vod I 4 dian 238 ARARA z2 emanan i LIII 9 onoonoon 9 9 aos sj azoz coef pep atta TETTE jL tet eie am LL gegaee I ms I kl B TEE SIME gr Jojow uow uy 50 pag 50 pug 60 i51 604 K mem Kiowey ow w Aiowey fouew Os HSV14 101 EZ o go pal SN ZU anu ever CTET 4 22 LE i HAHAAH MAAAFHH Loor _ ppow ssog s epou pub 1ozr Jow w xp ALW P4 saD x049 JLW4 ceebkk pi 31433 SERE dada HEEBE RBRBRE Beeaee be EEEE BREE 3242 ERE REEBE REEERE m R55Beb Pi dads P RE E E i F EEE E V et AES REEE E RR PE 1 AHH HHH cour zorr uir zm soi zur ozar WOd 19 ouo DG uut eur our eur sour zt CE EDEDEEDUTI CELTICE aad EF ERE ORE 37337777 PEPEPEBEEEECEBE BBB BEEE EE ERE RPE EE CEReEEPEBEECEPE eee BEBE KE PREPRE E ERRRERPRBERCEPE EE Ez rs BREE la ud r n F gt L Tx j eas i m una sus i A3 o o BAO zoo 091 F 5 ana T I IYYITTT TITTI Fog Ti d sors TEn i BI sssssess RSitus t zozw lou los I1 m r1 RETETE Na RONS GY l proue 109us zovus tms l 10S WO 19Aup esp sojow dmxoig dexpid 1osues eoueseid sosuas 4osues doo s0suas Ajsuep 18U0 Josues jojouiued gy l rozw euosso bipeu ayessp gt eBodo doy _uonoysi6 ssiu 10 05 uonparsiBeisiui 100D J0 ow J UUDO i l B _ i i
184. lexed pages and the average percentage of coverage OK 3 Use the arrow buttons to select Usage page and then press OK 44 Chapter 4 Manage and maintain the product ENWW ENWW Page description How to print the page Menu structure 1 On the product control panel press Setup Shows the control panel menus 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select Menu Structure and then press OK Network report 1 On the product control panel press Setup Shows the product network settings 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select Network report and then press OK Fax reports fax models only For information about fax logs and reports see Fax logs and reports on page 246 Information pages 45 HP ToolboxFX HP ToolboxFX is a program that you can use to complete the following tasks Check the product status Configure the product settings Configure pop up alert messages View troubleshooting information View online documentation You can view HP ToolboxFX when the product is directly connected to your computer or is connected to the network You must perform a recommended software installation to use HP ToolboxFX NOTE HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating systems To use HP ToolboxFX you must have TCP IP protocol installed on your computer Y
185. ll the ITB out of the product to avoid damage to the secondary transfer T2 roller See Figure 6 79 Remove the ITB 5 of 5 on page 158 to see how to correctly handle the ITB to prevent damaging it Do not lift the ITB by grasping the sheet metal bracket A CAUTION Avoid touching the black plastic transfer belt Skin oils on the belt might cause print quality problems Figure 6 77 Remove the ITB 3 of 5 ENWW Internal assemblies 157 5 Feed the ITB wire harness callout 5 through an opening in the chassis callout 6 Figure 6 78 Remove the ITB 4 of 5 6 Carefully pull the ITB straight out of the product A WARNING Handle the ITB by its hard plastic sides to avoid damage to the sheet metal frame The lower sheet metal portion of the ITB frame can be easily bent See callout 1 in Figure 6 80 Reinstall the ITB 1 of 2 on page 159 A CAUTION Make sure that the ITB wire harness does not get damaged as the ITB is removed from the chassis Figure 6 79 Remove the ITB 5 of 5 158 Chapter 6 Removal and replacement ENWW Reinstall the ITB Use the following guidelines when you install the ITB eA WARNING The lower sheet metal portion of the ITB frame callout 1 can be easily bent Avoid handling the ITB by this part of the sheet metal frame Figure 6 80 Reinstall the ITB 1 of 2 e When handling the ITB always use the hard plastic portions of the assembly A CAUTION Avoid touching t
186. ller Engine Comm Error The product has experienced an engine Turn off the power by using the power switch communication timeout error wait at least 30 seconds and then turn on the power and wait for the product to initialize If a surge protector is being used remove it Plug the product directly into the wall socket Use the power switch to turn the product on If the error persists verify that the connector in DC controller connector J107 is firmly seated Engine error press OK The product experienced a print engine error This is a warning message only Job output might be affected ENWW Control panel messages 211 Table 7 10 Control panel messages continued Control panel message Description Recommended action If the error persists replace the DC controller If the error still persists replace the product Fax delayed Send memory full fax memory card models only Fax memory is full Cancel the fax by pressing OK or Cancel X Resend the fax You might need to send the fax in multiple sections if the error occurs again Fax is busy Canceled send fax memory card models only The fax line to which you were sending a fax was busy The product has canceled sending the fax Check that you are dialing the correct fax number Check that the Redial if busy option is enabled Perform a fax test to verify that the phone line works and is plugged into the correct port see Pe
187. mance problems ssssssssssssssssssssesseeeenenh enne nennen nene re rrrer nnne ne ns 240 Solve connectivity problems 2 3 e cecus tesex rr eese tent reete tent sh acs Poder usu e doce esee doce ku segue RE RTMa do 241 Solve direct connection problems ssssssssssssssesse eene meets 241 Solve network problems network models only ssem 241 Service mode f hctlons oi re DE RR RR RT edt Re ea c e e P MIR ERR 243 Service Imenu Jesse et ede bdo ee ands e e i eu ben ete ded dv ede vv eevee 243 Service menu Settings orn ecit pete cR Ron rex E Qc cp x E ng d EC CR ndo 243 Secondary Service menu ii tieu eem re opea ete 243 Open the secondary service menu ssssssssseee 243 Secondary service menu structure sssssse 244 ENWW ix Product resets i 2 ee etel a Miete vetu ME ede saadedoladasaveddudvdasawedevuaditdebles 245 Restore the factory set defaults sss 245 NVRAM initlalization 2 22er irte ibat Entire ee o Er eee se LESER ER RERT Eee RR Rasen 245 Solve fax problems fax memory card models only sssssee en 246 Faxlogs and Teports o LR ib p Re a RE ha FERRE ERR RR TRES SERERE SRUER 246 Print allifax feports 2 tenti etnia aa ER DR Nea RMRRRIDA ROMS 246 Print individual fax reports sssssssssssseeeeeemm 246 Set the fax activity log to print automatically
188. matic document feeder ADF function Scanner functions The scanner uses a light source a color separation method and a charge coupled device CCD array to collect optical information about the document and transform that into an image file The scanner consists of these elements e A lamp LED e Fivemirrors and a lens e ACCD Figure 5 20 Optical system Scanner Glass The scanner lamp illuminates a small strip of the document called the raster line The mirrors direct the light through the lens to the CCD The CCD senses and records the light creating an analog representation of the raster line If the ADF is being used the document then advances in the ADF to the next raster line If the flatbed is being used the scanner module advances to the next raster line This advancing and collection process continues to the end of the sheet The image data is collected in the motor controller board where it is processed and sent to the formatter The formatter then handles the image data outputting it as a copy sending it through the fax card as a fax or directing it to the computer as scanner output The image data collected is 600 pixels per inch ppi Each pixel has 8 bits for each of the three colors 256 gray scale levels for each color or a total of 24 bits per pixel 24 bit color ENWW Scanner and ADF functions and operation fax memory card models 93 Scanner operation At power on and periodically at other t
189. may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 294 Appendix A Service and support ENWW Print cartridge limited warranty statement ENWW This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the device product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE
190. mn provides the fax status If the fax attempt was unsuccessful this column provides a description of why the fax was not received NOTE You must click Apply before the changes take effect For more information about faxes see the user guide Junk Faxes Junk Faxes provides a list of all numbers that are blocked Add modify or delete blocked fax numbers on this tab Help The Help folder contains links to the following main pages e Troubleshooting View troubleshooting help topics print troubleshooting pages clean the product and open Microsoft Office Basic Colors e Paper and Print Media Print information about how to obtain optimal results from your product using various types of paper and print media e Color Printing Tools Open Microsoft Office Basic Colors or the full palette of color with associated RGB values Use the HP Basic Color Match to adjust spot colors in your printed output e Animated demonstrations View animated demonstrations for common troubleshooting procedures e User Guide View information about the product usage warranty specifications and support The User Guide is available in both HTML and PDF format 50 Chapter 4 Manage and maintain the product ENWW System Settings The HP ToolboxFX System Settings tab contains links to the following main pages Device Information View information about the product such as the product description and a contact person Paper Handling Chang
191. monitor with 16 bit color Internet Explorer 6 0 or higher full installation USB port CD ROM drive ENWW Windows Vista 1 GHz processor 512 MB RAM 250 MB available hard disk space SVGA 800 x 600 monitor with 16 bit color Internet Explorer 6 0 or higher full installation USB port CD ROM drive Windows 2000 and Windows Server 2003 Pentium II processor or greater 64 MB RAM 50 MB available hard disk space SVGA 800 x 600 monitor with 16 bit color print driver scan driver only USB port CD ROM drive Mac OS X v10 3 and later e PowerPC G3 G4 or G5 processor or Intel Core processor e 80MB RAM e 30 MB available hard disk Space e USB port e CD ROM drive e Safari or Firefox browser System requirements 13 Connectivity Supported network protocols network models only The product supports the TCP IP network protocol It is the most widely used and accepted networking protocol Many networking services utilize this protocol This product also supports IPv4 and IPv6 The following tables list the networking services protocols that are supported on the product Table 1 2 Printing Service name Description port9100 Direct Mode Printing service Line printer daemon LPD Printing service Table 1 3 Network product discovery Service name Description SLP Service Location Protocol Device Discovery Protocol used to help find and configure network dev
192. mory the scan might be slower The scanning computer may not have enough available resources Close unused applications on the computer If the scan is still too slow try rebooting the scanning computer Antivirus antispyware or firewall software on the scanning computer may slow scanning Consult your antivirus antispyware or firewall software documentation Solve image quality problems 237 Scan quality problems Prevent scan quality problems The following are a few simple steps you can take to improve copy and scan quality e Use the flatbed scanner rather than the automatic document feeder ADF input tray to scan e Use high quality originals e Load the media correctly If the media is loaded incorrectly it might skew which causes unclear images See Load paper and print media on page 38 for instructions e Adjust the software program settings according to how you plan to use the scanned page See the software program help for more information e lfthe product frequently feeds more than one page at a time the separation roller might need to be replaced See Separation roller product base on page 120 Solve scan quality problems Problem Cause Solution Blank pages The original might have been loaded upside down In the automatic document feeder ADF put the top end of the stack of originals into the ADF input tray with the media stack face up and the first page to be sca
193. mpty e Select Wait forever to make the product wait until the correct media is loaded e Select Override to print on a different size paper after a specified delay e Select Cancel to automatically cancel the print job after a specified delay e lfeither Override or Cancel is chosen the control panel prompts for the number of seconds to delay Use the arrow keys to either decrease the time or increase the time up to 3600 seconds Print quality Calibrate Color Calibrate Now After Power On Perform a Color Pane Registration CPR and density calibration Select Calibrate Now to perform an immediate calibration Select After Power On to specify the minutes hours the product should wait after power on to perform an automatic calibration the default is 15 minutes Cartridge low threshold Range of 1 20 Sets the percentage at which the control panel generates a low toner message Replace supplies Stop at Out Override out Sets how the product reacts when it detects that the print cartridge is out Color supply out Stop printing Continue black Sets how the product should react when it detects that a color cartridge is empty Select Stop printing to stop all printing until the cartridge is replaced or select Continue black to continue printing in black monochrome mode Adjust Alignment photo card models only Print Test Page Print out a tray specific sheet of instructions an
194. mware Ethernet reset network models only This item resets the ethernet driver This should be used when the network is not accessible This is a low level internal reset and does not affect network settings Memory Cards fax memory Enable This item enables or disables the product memory card functions card models only Disable Color Cal Adjust color This item adjusts density settings for contrast highlights midtones and shadows Adjust each color individually Timing This item specifies how frequently the product should automatically perform a color calibration The default setting is 48 hours You can turn automatic calibration off Clean Belt This item runs additional belt cleaning cycles Pick roller This item puts the pickup roller in position for replacement 244 Chapter 7 Problem solve ENWW Product resets The product resets Restore defaults and the NVRAM initialization perform the same function If possible use the Restore defaults function in the Service menu If that menu is not accessible use the NVRAM sequence Restore the factory set defaults amp NOTE Before restoring defaults print a menu structure report and a configuration page Use the information on these pages to reset customer specific settings A CAUTION All onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP address that is listed on the Jet
195. n causes of 220 fax clearing 223 locations 219 221 output bin clearing 222 trays clearing 221 Jetadmin HP Web 9 57 Jetdirect print server NVRAM initialization 245 K Korean EMI statement 309 L laser beam exposure stage 84 scanner system operations 81 laser safety statements 309 latent image formation stage 83 LEDs troubleshooting 191 left cover removing 135 lid cleaning 68 light copying 233 light print troubleshooting 227 line current control fax 102 lines troubleshooting copies 233 printed pages 227 scans 238 Linux 12 Linux software 12 314 Index location setting 244 logs fax error 247 printing all 246 troubleshooting 254 loose toner troubleshooting 228 M Macintosh support 296 supported operating systems 8 main motor removing 154 manuals See documentation media ADF feeding operations 94 ADF sizes supported 249 curled troubleshooting 229 default settings 52 default size for tray 41 feed stage 85 jam detection operations 90 load Tray1 38 loading 38 originals loading 39 supported types 36 wrinkled 230 media registration accuracy 301 memory error messages 214 flash fax 102 NVRAM initialization 245 memory cards missing files 255 printing pictures troubleshooting 257 troubleshooting 255 wrong files 255 memory card reader PCA removing 139 menu control panel access 20 copy 33 Copy setup 20 fax 30 Fax setup 23 function specific 29 Network config 28 photo 32 Photo s
196. n this product are e PCL5UPD e PCL6 e HP postscript level 3 UPD The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver identical to the PCL 5 and HP postscript level 3 emulation that are used in the HP Universal Print Driver UPD for Windows It installs and operates in the same manner as previous versions of PCL 5 and HP postscript level 3 emulation and it does not require any special configuration For more information about the UPD see www hp com go upd HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single driver that gives you instant access to virtually any HP LaserJet product from any location without downloading separate drivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd UPD installation modes Traditional mode e Use this mode if yo
197. na 80 Laser scaninet SyStem 22 2 peii ade Ede ode dee D vede Nod edu du Node cer aen o ooh aeu LE Io eR REC S E ED ane 81 Laser failure detection sssssssssssssssssssssseesenene eene nennen eren nnn nn nenne nennen 81 Ifmage fommation SyStem on aie ott eene tuu e enda Ra Resa RA E RURAL REN ETE EAE IUE E NRUR ARR TER EEEE EE EEE 82 ENWW V vi Irmnage formation process optet E eet eee eee etes ee edet 82 Latent image formation stage sssssssssssesseeeee ennemis 83 Step 1 primary charging sssssssssseee eene eene nnns 83 Step 2 laser beam exposure ssssssssssssseeennn 84 Developing Stage eene pM ERU HM 84 Step 3 development 5 dne inen ba e ebuetus 84 Transfer Stage xn ota Let et Ee EIE et te ed iL d metes 85 Step 4 primary transfer sss eene 85 Step 5 secondary transter ie eL Eee PHRE ER en OR EP d eugene 85 Step 6 separation from the drum ssssssssssssseeem 86 F ssing stage osike aeie aeii Eii E anuna TE i atante i ea ae EDA E 86 Step AMUSING scm OAT iat E ta oet et 86 I TB Cleaning stage S siaa a TA E IA 87 Step g ITB eleaning errat EE e e EER 87 Orem cleaning stage ee terere ARKAA PAAT bhatt eee nee 88 Step 9 dr m dearilrig iier e d ee I ete ee een 88 Developing roller engagement disengagement control sssuss 88 Pick p and feed System eiit PRRED died asian Eie
198. nd support ENWW B ENWW Specifications This section contains the following information about the product e Physical specifications e Electrical specifications e Power consumption e Environmental specifications e Acoustic emissions e Skew specifications 299 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP Color LaserJet 405 mm 16 0 inches 455 mm 17 9 inches 437 mm 17 2 inches 21 1 kg 46 6 Ib CM1312 HP Color LaserJet 467 mm 18 4 inches 490 mm 19 3 inches 497 mm 19 6 inches 24 6 kg 54 2 Ib CM1312nfi Electrical specifications A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Table B 2 Electrical specifications Item 110 volt models 230 volt models Power requirements 110 to 127 VAC 10 220 to 240 VAC 10 50 60 Hz 3 Hz 50 60 Hz 3 Hz Rated current 4 5A 2 5A Power consumption Table B 3 Power consumption average in watts Product model Printing Copying Ready Sleep Off HP Color LaserJet 300 W 310 W 7W ow CM1312 HP Color LaserJet 300 W 310 W 8 W ow CM1312nfi Values are based on preliminary data See www hp com support CM1312series for current information Power reported is highest values measured using all standard voltages Insta
199. ndividual speed dial entry click anywhere on the row containing the contact name to select it and then click Update Type changes in the appropriate windows and then click OK e To edit an existing group speed dial entry click anywhere on the row containing the group name to select it and then click Update Group Make any required changes and then click OK e To delete an entry from the speed dial list select the item and then click Delete e Tomove speed dial entries select the entry and then click Move or select Move and then specify the entry in the dialog box Either select Next empty row or specify the number of the row where you want to move the entry 48 Chapter4 Manage and maintain the product ENWW ENWW EY NOTE f you specify a row that is occupied the new entry will overwrite the existing entry To import contacts from a phone book that exists in Lotus Notes Outlook or Outlook Express click Import Export Phone Book Select the Import option and then click Next Select the appropriate software program navigate to the appropriate file and then click Finish To export contacts from a phone book click Import Export Phone Book Select the Export option and then click Next Enter the file name or browse to the file to which you want to export contacts and then click Finish You can also select individual entries from the phone book instead of importing the entire phone book To delete all entries click Delete
200. ne line e Single The product answers any calls that produce a single ring pattern e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern Dial Prefix On Off Specifies a prefix number that must be dialed when sending faxes from the product Control panel menus 23 Table 2 4 Fax setup menu fax models only continued Menu Item Sub menu item Sub menu item Description Advanced setup Def Resolution Standard Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more Fine detail Lower resolution images have fewer dots per inch and p show less detail but the file size is smaller The following list Superfine shows the numerical values for each setting Photo e Standard 203 x 98 dpi e Fine 203x 196 dpi e Superfine 300 x 300 dpi e Photo 300 x 300 dpi with half toning Def light dark Sets the darkness of outgoing faxes Fit to page On Shrinks faxes that are larger than Letter size or A4 size so that they can fit onto a Letter size or A4 size page If this Off feature is set to Off faxes larger than Letter or A4 will print on multiple pages Default glass size Letter Sets the default paper size for documents being scanned from the flatbed scann
201. nformation about the product e Use the Fax setup menu to configure the outgoing and incoming fax options and the basic settings for all faxes e Use the Photo setup menu to configure the basic settings for printing photos from a memory card e Use the System setup menu to establish basic product settings such as language print quality or volume levels e Use the Service menu to restore default settings clean the product and activate special modes that affect print output e Use the Network configuration menu to configure network settings such as TCP IP configuration f NOTE To print a detailed list of the entire control panel menu and its structure print a menu map See Information pages on page 44 Table 2 1 Copy setup menu Menu item Sub menu item Description Default Optimize Auto Select Sets the default copy quality Mixed Printed Picture Photograph Text Def light dark Sets the default contrast option Default Collation On Sets the default collation option Off 20 Chapter2 Control panel ENWW ENWW Menu item Def of copies Table 2 1 Copy setup menu continued Sub menu item Range 1 99 Description Sets the default number of copies Default Reduce Enlarge Original 100 Legal to Letter 78 Legal to A4 83 A4 to Letter 94 Letter to A4 97 Full Page 91 Fit to page 2 pages per sheet 4 pages per sheet Custom 25 to 400 Sets the default percentage to
202. nking cover 1 of 2 140 Chapter 6 Removal and replacement ENWW 3 Remove the card or blanking cover Figure 6 50 Remove the card cover or blanking cover 2 of 2 ENWW External panels covers and doors 141 Rear side cover 1 Remove the right cover See Right cover on page 132 2 Open the rear door 3 Use a small flatblade screwdriver to release two tabs callout 1 Figure 6 51 Remove the rear side cover 1 of 2 4 Remove the rear side cover Figure 6 52 Remove the rear side cover 2 of 2 142 Chapter6 Removal and replacement ENWW Rear upper cover 1 Remove the following components e Right cover See Right cover on page 132 e Left cover See Left cover on page 135 e Rear side cover See Rear side cover on page 142 2 Open the rear door 3 Use a small flatblade screwdriver to release two tabs callout 1 XX TIP Push down to release these tabs Figure 6 53 Remove the rear upper cover 1 of 2 ENWW External panels covers and doors 143 4 Rotate the bottom of the rear upper cover away from the product to remove it Figure 6 54 Remove the rear upper cover 2 of 2 OR VSung 144 Chapter 6 Removal and replacement ENWW Rear door and rear lower cover 1 Remove the following components e Right cover See Right cover on page 132 e Leftcover See Left cover on page 135 e Rear side cover See Rear side cover on page 142 2 Remove two screws callout 1
203. nned on top of the stack Place the original document face down on the flatbed scanner with the upper left corner of the document at the corner indicated by the icon on the scanner Too light or dark The resolution and color levels may be set incorrectly Verify that you have the correct resolution and color settings See the user guide Unwanted lines The ADF scanner window might be dirty Clean the ADF scanner window See Clean the scanner glass on page 69 step 3 Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the glass Clean the flatbed scanner surface See Clean the scanner glass on page 69 The power to the product might have fluctuated Rescan the job Unclear text The resolution levels might be set incorrectly Verify that the correct resolution settings are correct See the user guide The media is not laying flat on the glass Close the scanner lid tightly NOTE On base models the depth of scan might not allow a good scan of originals that will not sit flat such as a hardcover book 238 Chapter 7 Problem solve ENWW Problem Cause Solution Communication errors on the One or more of the product cables is loose Check the product cables and make sure computer they are plugged in securely The product is not on Turn the product on If the product is connected through a Verify that the product IP address is correc
204. nt on fuser technology Recovery time from Ready Sleep to start of printing lt 5 seconds Maximum heat dissipation for all models in Ready mode 50 BTU hour N w ES a 300 Appendix B Specifications ENWW Environmental specifications Table B 4 Environmental specifications Recommended Operating Storage Temperature 15 to 32 5 C 15 to 32 5 C 20 to 40 C 59 to 90 5 F 59 to 90 5 F 4 to 104 F Relative humidity 20 to 7096 10 to 8096 95 or less 1 Values are subject to change Acoustic emissions Table B 5 Acoustic emissions Sound Power Level Declared per ISO 9296 Printing 12 ppm Lwaa 6 1 Bels A 61 dB A Ready Inaudible Sound Pressure Level Bystander Position Declared per ISO 9296 Printing 12 ppm Loam 47 dB A Ready Inaudible 1 Values are based on preliminary data See www hp com support CM1312series for current information Configuration tested HP Color LaserJet CM1312 printing simplex using A4 paper at 12 ppm Skew specifications Table B 6 Media registration and image placement accuracy Cut sheet simplex Envelopes and postcards Skew vertical lt 1 5 mm 260 mm 3 0 mm 220 mm First line leading edge position 5 0 mm 2 0 mm 15 0 mm 3 5 Left margin accuracy 5 0 mm 2 0 mm 10 mm x 2 5 mm Parallelism s 1 5 mm N A Image or text stretching vertical s 1 0 96 N A Image or text stretching horizontal s
205. odel Remove four screws Figure 6 92 Remove the fuser motor 1 of 2 3 Disconnect one wire harness connector callout 2 and then remove two screws callout 3 Remove the fuser motor Figure 6 93 Remove the fuser motor 2 of 2 168 Chapter 6 Removal and replacement ENWW Power supply high voltage A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA FA ESD Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the following components Right cover See Right cover on page 132 Left cover See Left cover on page 135 Front right cover See Front right cover on page 137 Rear side cover See Rear side cover on page 142 Rear upper cover See Rear upper cover on page 143 Scanner assembly See Scanner assembly on page 147 Top cover See Top cover on page 149 2 Disconnect one FFC callout 1 J107 ENWW Figure 6 94 Remove the power supply high volta iiri a ge 1 o
206. oduct to a mode that reduces toner smearing and dusting The default setting is Off Restore defaults Sets all customized settings to the factory default values Table 2 7 Network configuration menu Menu item Sub menu item Description TCP IP configuration Automatic Automatic automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual requires you to manually configure the IP address subnet mask and default gateway The control panel prompts you to specify values for each address section Use the arrow buttons to increase or decrease the value Press OK to accept the value and move the cursor to the next field 28 Chapter 2 Control panel ENWW Table 2 7 Network configuration menu continued Menu item Sub menu item Description As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the product automatically restarts Memory Card memory On card products only Enables or disables the use of the memory card slots Off Auto crossover On Enable or disable the use of a standard 10 100 network cable when the product is directly connected to a computer Off Network services IPv4 Sets whether the product will use either IPv4 or IPv6 protocol IPv6 Show IP address Yes Sets whether the product displays the IP address on the control panel No Link Speed Automatic Default Sets the link spee
207. or certain countries regions can filter these signals Because these billing signals are not used in the U S these filters are not present in the U S fax cable To obtain a special fax cable contact your local telephone service provider Fax page storage in flash memory Fax pages are the electronic images of the document page They can be created in any of three ways scanned to be sent to another fax machine generated to be sent by the computer or received from a fax machine to be printed The product stores all fax pages in flash memory automatically After these pages are written into flash memory they are stored until the pages are sent to another fax machine printed on the product transmitted to the computer or erased by the user These pages are stored in flash memory which is the nonvolatile memory that can be repeatedly read from written to and erased The product has 8 MB of flash memory of which 7 5 MB is available for fax storage The remaining 0 5 MB is used for the file system and reclamation Adding RAM does not affect the fax page storage because the product does not use RAM for storing fax pages Stored fax pages The user can reprint stored fax receive pages in case of errors For a fax send the product will resend the fax in case of errors The product will resend stored fax pages after a busy signal communication error no answer or power failure Other fax devices store fax pages in either normal RAM or shor
208. ormal feed The separation roller is driven by the pickup roller through a sheet of print media That is the separation roller rotates in the media feed direction e Multiple feed The low friction force between the sheets weakens the rotational force from the pickup roller The separation roller is limited in its rotational force and it does not rotate with such a weak driving force from the pickup roller Since the separation roller does not rotate the multiple sheets do not feed into the product 90 Chapter5 Theory of operation ENWW Scanner system base models The flatbed image scanner captures an electronic image of the document on the glass The scanner does this by illuminating the document with LEDs red green and blue and capturing the image in the image sensor to create an electronic format of the document The flatbed scanner consists of three main elements CIS scanner The CIS contact image sensor scanner captures an image using the product s optical path Red green and blue LEDs sequentially illuminate a small strip of the document often called a raster line and the optical system captures each color in a single row of CCD sensors that cover the entire page width Because only one color is captured for each line per exposure the three colors are recombined electronically to create the full color image For monochromatic scans or copies all three LEDs are illuminated to create a white light for the scan so the raster line
209. ot shown CC431 00002 1 Formatter grounding plate fax memory card models not shown CC431 00006 1 Formatter bracket base models not shown CC430 00027 1 DAA flat flexible cable not shown 5851 3054 1 Memory card cable guide CC431 40047 1 ENWW Product base assembly locations 269 Covers Figure 8 4 External panels and covers ENWW 270 Chapter8 Parts and diagrams ENWW Table 8 9 External panels and covers 10 12 13 14 15 16 17 Description Rear upper cover Rear center cover Rear door Rear lower cover Upper cover assembly Right cover Front right cover Left cover Front door Front lower cover Blanking cover Card cover Memory card bezel not shown Light guide Speaker Part number RC2 3942 000CN RC2 3959 000CN RC2 3956 000CN RC2 3958 000CN RM1 4921 000CN RC2 3943 000CN RC2 3945 000CN RC2 3944 000CN RC2 3955 000CN RL1 1832 000CN RC2 3957 000CN RC2 3951 000CN CC431 40057 RC2 3098 000CN Q3948 60113 Covers 271 Internal assemblies Figure 8 5 Internal components 1 of 4 J203 ENWW 272 Chapter 8 Parts and diagrams ENWW Table 8 10 Internal components 1 of 4 Ref 17 18 19 21 21 Description Pickup roller assembly Separation roller assembly Holder cover Fusing power supply assembly 110 127V Fusing power supply assembly 220 240V Part number Qty RM1 4426 000CN 1 RM1 4425 000CN 1 RC2 2014 000CN 1 RM1 4776 000CN 1
210. otate the rollers until the assembly is clean 4 Lower the green lever assembly and close the ADF cover amp NOTE f you are experiencing jams in the ADF contact HP See www hp com support CM1312series or the support flyer that came in the product box ENWW Manage supplies 67 5 Plugin the product and then turn on the product Clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the product lid 1 Turn off the product unplug the power cord and raise the lid 2 Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water Wash the backing gently to loosen debris do not scrub the backing 3 Also clean the scanner strip next to the ADF scanner glass 4 Dry the backing by using a chamois or soft cloth 68 Chapter 4 Manage and maintain the product ENWW A CAUTION Do not use paper based wipes because they might scratch the backing 5 If this does not clean the backing well enough repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol Clean the scanner glass Dirty glass from fingerprints smudges hair and so on slows down performance and a
211. ou do not have to have Internet access to open and use HP ToolboxFX View the HP ToolboxFX Open HP ToolboxFX in one of these ways Status In the Windows system tray double click the HP ToolboxFX icon 3 On the Windows Start menu click Programs or All Programs in Windows XP and Vista click HP click HP Color LaserJet CM1312 MFP Series and then click HP ToolboxFX The Status folder contains links to the following main pages Device status This page indicates product conditions such as a jam or an empty tray After you correct a problem click Refresh status to update the product status Supplies status View details such as the approximate percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links for ordering supplies and for finding recycling information Device configuration View a detailed description of the current product configuration including the amount of memory installed and whether optional trays are installed Network summary View a detailed description of the current network configuration including the IP address and network status Print info pages Print the Configuration page and other information pages such as the Supplies status page See Information pages on page 44 Color usage job log View color usage information for the product Event log View a history of product errors The most recent error
212. owing conditions e Scanner motor failure e BD failure ENWW Laser scanner system 81 Image formation system The image formation system forms a toner image on media The product includes four print cartridges that contain the toner that is used to create the image on the media Toner is applied in the following order using only the colors necessary for a specific image yellow Y magenta M cyan C and black Bk Figure 5 8 Image formation system Image formation process TB cleaning unit Fuser unit OO Laser scanner unit Laser beam Cartridge e zl Primary transfer pad Secondary transfer roller Photosensitive drum High voltage power supply Laser printing requires the interaction of several different technologies including electronics optics and electrographics to provide a printed page Each process functions independently and must be coordinated with the other processes Image formation consists of the following processes Latent image formation Development Transfer Fuser ITB cleaning Drum cleaning 82 Chapter5 Theory of operation ENWW These processes are divided into nine steps which are shown in Figure 5 9 Image formation process on page 83 and described in the following sections Figure 5 9 Image formation process lt Media path
213. page 269 DC controller PCA assembly RM1 5313 000CN Internal components 2 of 4 on page 275 Flat cable RK2 1955 000CN Internal components 2 of 4 on page 275 Formatter bracket base models not shown CC430 00027 Assembly locations on page 269 Formatter bracket fax memory card models not shown CC431 00002 Assembly locations on page 269 Formatter grounding plate fax memory card models not shown CC431 00006 Assembly locations on page 269 Formatter base models CC397 60001 Assembly locations on page 269 Formatter fax memory card models CC398 60001 Assembly locations on page 269 Front door RC2 3955 000CN External panels and covers on page 271 Front lower cover RL1 1832 000CN External panels and covers on page 271 Front right cover RC2 3945 000CN External panels and covers on page 271 Fuser assembly 110 127 V RM1 4430 000CN Assembly locations on page 269 Alphabetical parts list 283 Table 8 14 Alphabetical parts list continued Description Part number Table and page Fuser assembly 120 240 V RM1 4431 000CN Assembly locations on page 269 Fusing power supply assembly 110 127V RM1 4776 000CN Internal components 1 of 4 on page 273 Fusing power supply assembly 220 240V RM1 4777 000CN Internal components 1 of 4 on page 273 High voltage power sup
214. patible with DSL or ISDN services HP does not guarantee that the product will be compatible with all DSL ISDN service lines or providers If you are having problems using the product with these services contact the service provider for more information or for assistance Print all fax reports Use this procedure to print all of the following reports at one time e Fax activity log e X Phone book report e Configuration report e Usage page e Junk fax list e Billing report if the option is tumed on 1 On the control panel press Fax Menu 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select All fax reports and then press OK The product exits the menu settings and prints the reports Print individual fax reports Use the control panel to print the following fax logs and reports e Fax activity log Provides a chronological history of the last 40 faxes that were received sent or deleted and any errors that occurred e X Phone book report Lists the fax numbers that are assigned to the phone book entries including speed dials and group dial entries e X Block fax list Lists the fax numbers that are blocked from sending faxes to the product e Lastcall report Provides information about the last fax sent from or received at the product 1 On the control panel press Fax Menu 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select the r
215. per path This is the recommended cleaning method If you do not have access to HP ToolboxFX use the method in Clean the paper path from the product control panel on page 65 1 M Make sure that the product is turned on and in the Ready state and that media is loaded in Tray 1 2 Open HP ToolboxFX click the product and then click the System Settings tab 3 Click the Service tab and then click Start A page feeds through the product slowly Discard the page when the process is completed Clean the paper path from the product control panel If you do not have access to HP ToolboxFX print and use a cleaning page from the product control panel 1 On the product control panel press Setup 2 Use the arrow buttons to find the Service menu and then press OK 3 Use the arrow buttons to find Cleaning mode and then press OK 4 Load plain letter or A4 paper when you are prompted 5 Press OK again to confirm and begin the cleaning process A page feeds through the product slowly Discard the page when the process is completed ENWW Manage supplies 65 Clean the automatic document feeder ADF pickup roller assembly If the ADF has trouble feeding documents clean the ADF pickup roller assembly 1 Turn off the product and unplug the power cord 2 66 Chapter 4 Manage and maintain the product ENWW 3 Rotate the assembly upward Wipe it clean and r
216. peration 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0704 00 US LIU or BOISB 0704 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA December 2007 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger StraRe 140 D 71034 B blingen Germany FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declarations of conformity 307 Certificate of volatility This is a statement of volatility reguarding customer stored data in the memory devices of the HP Color LaserJet CM1312 MFP Series printer The product uses volatile memory to store customer data during the printing process When the product power is off the data is era
217. perienced radio TV technician Gf NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules Additional statements for telecom fax products EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manufacturer in another section of this manual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand telecom statements The grant of a Telepermit for any item of
218. ply PCA assembly RM1 4689 000CN Internal components 3 of 4 on page 277 Holder cover RC2 2014 000CN Internal components 1 of 4 on page 273 Intermediate transfer belt assembly RM1 4436 000CN Internal components 3 of 4 on page 277 Left cover RC2 3944 000CN External panels and covers on page 271 Light guide RC2 3098 000CN External panels and covers on page 271 Low voltage power supply assembly 110 127V RM1 5315 000CN Internal components 2 of 4 on page 275 Low voltage power supply assembly 220 240V RM1 5316 000CN Internal components 2 of 4 on page 275 Memory card bezel not shown CC431 40057 External panels and covers on page 271 Memory card cable guide CC431 40047 Assembly locations on page 269 Memory card assembly fax memory card models only CC401 60001 Assembly locations on page 269 Paper input cassette RM1 4922 000CN Assembly locations on page 269 Pickup roller assembly RM1 4426 000CN Internal components 1 of 4 on page 273 Rear center cover RC2 3959 000CN External panels and covers on page 271 Rear door RC2 3956 000CN External panels and covers on page 271 Rear lower cover RC2 3958 000CN External panels and covers on page 271 Rear upper cover RC2 3942 000CN External panels and covers on page 271 Right cover RC2 3943 000CN
219. protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the following components e Right cover See Right cover on page 132 e Left cover See Left cover on page 135 e hRear side cover See Rear side cover on page 142 e Rear door and rear lower cover See Rear door and rear lower cover on page 145 e Formatter PCA See Formatter and fax card PCAs on page 165 amp NOTE For the fax memory card models only remove the formatter PCA 2 Remove two screws callout 1 and the power supply cover callout 2 Figure 6 101 Remove the power supply low voltage 1 of 12 ENWW Internal assemblies 173 3 Disconnect one wire harness connector callout 3 and release the wire harness from the retainer callout 4 X TIP it might be easier to release one tab and then remove the retainer from the product chassis Figure 6 102 Remove the power supply low voltage 2 of 12 4 Fax memory card models only Disconnect one FFC callout 5 and remove it from the retainer callout 6 174 Chapter 6 Removal and replacement ENWW 5 Fax memory card models only Release two tabs callout 7 and remove the retainer 6 Release two tabs callout 8 and then remove the protective cover callout 9 ENWW Internal assemblies 175 7 Disconnect two wire harness connectors callo
220. pter contains information to help diagnose and solve problems e Use the pre troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e Are supply items within their rated life e Does the configuration page reveal any configuration errors NOTE The customer is responsible for checking supplies and for using supplies that are in good condition Pre troubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem s General topic Questions Environment Is the product installed on a solid level surface 1 Is the power supply voltage within 10 volts of the specified power source Is the power supply plug inserted in the product and the outlet Is the operating environment within the specified parameters See Environmental specifications on page 301 Is the product exposed to direct sunlight Media Does the customer use only supported media Is the media in good condition no curls folds or distortion Is the media stored correctly and within environmental limits Input trays
221. puter or network The following product features prevent virus transmission e No direct connection exists between the fax line and any devices that are connected to the USB or Ethernet ports e The internal firmware cannot be modified through the fax connection e All fax communications go through the fax subsystem which does not use Internet data exchange protocols PSTN operation The PSTN operates through a central office CO that generates a constant voltage on the TIP and RING wires 48 V usually A device goes on hook by connecting impedance such as 600 ohms for the U S across the TIP and RING so that a line current can flow The CO can detect this current and can send impulses like dial tones The product generates more signaling tones such as dialing digits to tell the CO how to connect the call The product can also detect tones such as a busy tone from the CO that tell it how to behave When the call is finally connected the CO behaves like a piece of wire connecting the sender and receiver This is the period during which all of the fax signaling and data transfer occurs When a call is completed the circuit opens again and the line current flow ceases removing the CO connection from both the sender and the receiver On most phone systems the TIP and RING wires appear on pins 3 and 4 of the RJ 11 modular jack the one on the fax card These two wires do not have to be polarized because all the equipment works with
222. r 7 Problem solve ENWW Troubleshooting tools The section describes the tools that can help you solve problems with the product LED diagnostics Network LEDs network models only The onboard network solution has two network port LEDs When the product is connected to a properly working network through a network cable the yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the onboard network solution by using the product control panel menus 1 Press Setup 2 Use the arrow buttons to highlight Network config and then press OK 3 Use the arrow buttons to highlight Link Speed and then press OK 4 Select the appropriate link speed and then press OK Control panel LEDs The state of the Ready light and Attention light on the product signal the product status The following table outlines the possible control panel light states Product state Ready light state Attention light state Initializing Blinking Blinking Ready On Off Receiving data processing job or Blinking Off cancelling job Error message Off Blinking Fatal error 49 or 79 error On On 1 The product will power off and then power on after one of these errors occurs Memory card LED
223. r driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The Service menu item Less Paper Curl is set to Off Change the setting to On The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Both high temperature and humidity can cause paper curl Check the product environment Text or graphics are skewed on the printed page AQaBbc AOBbce ABC AQBbC AQBbC C The media might be loaded incorrectly The media might not meet HP specifications Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load paper and print media on page 38 Use a different paper such as high quality paper that is intended for color laser printers ENWW Solve image quality problems 229 Problem Cause Solution The printed page contains wrinkles or creases AaBbCc The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack See Load paper and print media on page 38 Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet H
224. r on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides Clean the paper path See Clean the paper path on page 64 The toner smears easily when touched AaBbCc Mince A AaBbCc AaBbCc The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications The paper path might need cleaning Use media that meets HP specifications Clean the paper path See Clean the paper path on page 64 Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the paper path on page 64 The fuser might be damaged or dirty To determine if the fuser has a problem print the diagno
225. rd is plugged in the correct outlet and that there is a signal on the phone line A fax test report is printed indicating the results Print T 30 trace Now Prints or schedules a report that is used to troubleshoot fax Never transmission issues If error At end of call Error correction On The error correction mode allows the sending device to re Off transmit data if it detects an error signal The default setting is on Fax Service Log The fax service log prints out the last 40 entries in the fax log Cleaning mode Cleans the product when specks or other marks appear ENWW Control panel menus 27 Table 2 6 Service menu continued Menu item Sub menu item Sub menu item Description on printed output The cleaning process removes dust and excess toner from the paper path When selected the product prompts you to load plain Letter or A4 paper in tray 1 Press OK to begin the cleaning process Wait until the process completes Discard the page that prints PowerSave Time Off Specify the amount of idle time before the product enters sleep 1 minute mode 15 minutes 30 minutes 1 hour 2 hours 4 hours USB Speed High Sets the USB speed Full Less Paper Curl On When printed pages are consistently curled this option Off sets the product to a mode that reduces curl The default setting is Off Archive Print On When printing pages that will be stored for a long time this Off option sets the pr
226. re fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA EA ESD Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the right cover See Right cover on page 132 ENWW Internal assemblies 165 2 Disconnect all of the FFCs and wire harness connectors from the formatter PCA and fax card callout 1 fax memory card models only Figure 6 88 Remove the formatter and fax card PCAs 1 of 4 base model 166 Chapter6 Removal and replacement ENWW ENWW 3 For the base model remove four screws callout 2 and then remove the formatter Figure 6 90 Remove the formatter and fax card PCAs 3 of 4 base model For the fax memory card models remove nine screws callout 3 and then remove the formatter and fax card PCAs Figure 6 91 Remove the formatter and fax card PCAs 4 of 4 fax memory card models Internal assemblies 167 Fuser motor 1 Remove the following components e Right cover See Right cover on page 132 e Formatter and fax card PCAs See Formatter and fax card PCAs on page 165 2 Remove six screws callout 1 and the sheet metal plate amp NOTE Base m
227. reduce or enlarge a copied document Default Copy Draft On Sets the default draft mode option Off Default Multi page On Sets the default multi page flatbed copy option Off Advanced Color Copy Enables or disables the color copy button Lightness The default light dark setting for copies Contrast The default contrast setting for copies Sharpen The default sharpen setting for copies Restore defaults Background Removal The default background removal setting for copies Color Balance The default color balance setting for copies Values can be set for each of the following settings e Red e Green e Blue Grayness The default grayness setting for copies Sets all customized copy settings to the factory default values Table 2 2 Reports menu Menu Item Description Demo page Prints a page that demonstrates print quality Menu Structure Prints a control panel menu layout map The active settings for each menu are listed Configuration report Prints a list of all the product settings Includes network information when the product is connected to the network Control panel menus 21 Table 2 2 Reports menu continued Menu Item Description Supplies status page Prints the print cartridge status Includes the following information e X Approximate pages remaining e Serial number e Number of pages printed Network report Displays status for e Network hard
228. ress from that server Auto IP For Automatic IP address assignment If neither a DHCP server nor a BOOTP server is present this service allows the product to generate a unique IP address et ENWW Connectivity 15 16 Chapter 1 Product basics ENWW 2 Control panel e Control panel walkaround e Control panel menus ENWW Control panel walkaround Base models control panel Liquid Crystal Display OK button and navigation arrows Cancel button cancel the current selection Copy Features button access the Copy menu Copy Black button perform a copy operation in black and white Lighter Darker button change the lightness or darkness of the scanned image Copy Color button perform a copy operation in color Copies button specify the number of copies Back button go back to the previous menu 10 Setup button amp access the Setup menu 18 Chapter2 Control panel ENWW Fax memory card models control panel o0 o 600 ENWW CO Q2 9 CO 25 C3 opw C9 CO CO Co Dom o CO How QJ 6 3 wool wolt Speed dials 4 speed dial buttons and one shift button to support up to 8 speed dials Fax Menu button Access the fax menu Start Fax button Initiate a fax from the control panel Alphanumeric buttons Use the alphanumeric buttons to type data into the
229. rform a fax test on page 248 Fax is busy Redial pending fax memory card models only The fax line to which you were sending a fax was busy The product automatically redials the busy number See the user guide Check that you are dialing the correct fax number Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Fax memory full Canceling recv fax memory card models only During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or in the Service menu Fax Service submenu clear the faxes from memory If the error persists perform an NVRAM initialization If the error persists update the firmware If the error persists replace the formatter Fax memory full Canceling send fax memory card models only During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Print all received faxes or wait until all pending faxes are sent Cancel all fax jobs or in the Service menu Fax Service submenu clear the faxes from memory If the error persists perform an NVRAM initialization If the error persists
230. rint cartridge from the product pull out the sealing tape and reinstall the print cartridge The original might have been loaded incorrectly In the ADF load the original with the narrow side leading into the ADF and the side to be scanned facing up On the flatbed scanner make sure that the original document is placed face down with the upper left corner of the document at the lower right corner of the glass The media might not meet HP specifications Use media that meets HP specifications See Paper and print media on page 35 The wrong original was copied The ADF might be loaded Make sure that the ADF is empty Copies are reduced in size The product settings might be set to reduce the scanned image On the control panel select Reduce Enlarge from the Copy Menu and verify that itis set to Original 100 ENWW Solve image quality problems 235 Scan problems Solve scanned image problems Problem Cause Solution The scanned image is of poor quality The original might be a second generation photo or picture To eliminate the patterns try reducing the size of the image after scanning Print the scanned image to see if the quality is better Verify that the resolution settings are correct for the type of scan job that you are performing See the user guide For best results use the flatbed scanner for scanning rather than the automatic document feeder AD
231. roduct should momentarily show the message Complete Turn the product off and then back on The product will not automatically reboot 15 When the product reboots on the computer cancel any alerts about a new device being connected 16 Print a configuration page to verify that the update occurred 17 Return to the Printers and Faxes dialog box right click the printer driver for the product model that is being updated and then click Properties 18 In the Properties dialog box click the Ports tab 19 Click the check box next to the previous port to which the product was connected before the update began Manage supplies 71 20 Click OK to accept the change and apply the settings 21 Ifthe product was previously connected via USB the process is complete If the product was network connected disconnect the USB cable and then reconnect the product to the network cable amp NOTE In rare instances the print driver software might need to be uninstalled and reinstalled 72 Chapter 4 Manage and maintain the product ENWW 5 ENWW Theory of operation This chapter presents an overview of the major components of the product and includes a detailed discussion of the image formation system e Basic operation e Engine control system e Laser scanner system e Image formation system e Pickup and feed system e Scanner system base models e Scanner and ADF functions and operation fax memory car
232. rol panel Instead they are recorded in the event log To print the event log open the secondary service menu select Service Reports and then select Error Report Table 7 11 Event log messages Event code Description 13 0000 Paper jam 20 0000 Memory out 21 0000 Page misfeed or mispick 41 2000 Beam detect malfunction 41 3000 Unexpected size 50 1000 Low fuser temperature error 50 2000 Slow fuser error 50 3000 High fuser temperature error 50 4000 Fuser drive circuit error 50 7000 Fuser open error 50 8000 Low subthermistor fuser error 50 9000 High subthermistor fuser error 51 2000 Black scanner laser error inline devices only 51 2100 Cyan scanner laser error inline devices only 51 2200 Magenta scanner laser error inline devices only 51 2300 Yellow scanner laser error inline devices only 54 0600 Density sensor error 54 1200 Black density measurement abnormality 54 1201 Cyan density measurement abnormality 54 1202 Magenta density measurement abnormality 54 1203 Yellow density measurement abnormality 54 1400 Color plane registration sensor error inline devices only 54 1599 Black CPR pattern can t be read 54 1501 Cyan CPR pattern can t be read 54 1502 Magenta CPR pattern can t be read 54 1503 Yellow CPR pattern can t be read 54 1500 Yellow toner level sensor error 54 1600 Magenta toner level sensor error 54 1700 Cyan toner level sen
233. rsists use the Service menu Restore defaults function to reset the product If the error persists update the firmware If the error persists replace the formatter Scanner error X Turn off then on The product has experienced an error in the scanner sub assembly area Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists verify that all formatter connectors are firmly connected If the error persists update the firmware If the error persists replace the scanner assembly Scanner reserved for PC scan A computer is using the product to create a scan Wait until the computer scan has finished or cancel the scan from the computer software or press Cancel x Scanning error Cannot connect The product cannot transmit scan information to a computer Verify that the connection cable is not loose or damaged Replace the cable if necessary and try the scan again If the error persists replace the formatter Settings cleared The product has cleared job settings Re enter any appropriate job settings Used color installed to accept press OK A used color printer cartridge has been installed or moved Press OK to return to the Ready state 216 Chapter7 Problem solve ENWW Event log messages The following product events do not produce a message that appears on the cont
234. s 161 Remove the DC controller PCA sssssssseenm eene 161 Formatter and fax card PCAS iode td aeree hu tue Lag take FR dde eA tdg 165 Special considerations ssssssssseeeeeenermennerenennnnn 165 Remove the formatter PCA 5 ee niece etit ree eiTe R RR ues 165 FUSER MOTORS pc EE 168 Power supply high voltage sssssseeeeenne emnes 169 Power supply low voltage eniascet reinen aine nhan dite nha nana iren EEEE 173 Reinstall the power supply low voltage m 179 Power supply TOSO miressa ro eto rot eria rap ipe RE dre aper a REP oec a pac rain da Maud 180 gil EE 183 7 Problem solve MENU Pit e EET 188 Troubleshooting process cece tree ee nner eee ee emere ener nennen nnn eee en renes en nennen nnn 189 Pre troubleshooting checklist ossai nE 189 Power on checks rerit ete t te re Gcr te pace ende pat ee Put Dur ud ur eins 190 Troubleshooting tools 1 3 rre dd i ed s eere e haa dp aka resa Fa er kd eua 191 LED diagnostics i c 191 Network LEDs network models only cceseceeeeeeeeeeeeceeeeeeeeeetaeeeeeeeeeeaaes 191 Control panel LEDSs eese ect ete etre nena Me enn pa eu dan AE RDeR XEM e dp nha 191 Memory card LED fax memory card models only ssssess 191 Control panel diagnostics sssssssssssssseeenee eene 192 BICIS 193
235. s ENWW Table 8 15 Numerical parts list continued Part number Description Table and page CC431 00019 Control panel bezel Greek Scanner assembly fax memory card models on page 267 CC431 00021 Control panel bezel Arabic Scanner assembly fax memory card models on page 267 CC431 00022 Control panel bezel Chinese traditional Scanner assembly fax memory card models on page 267 CC431 00023 Control panel bezel Korean Scanner assembly fax memory card models on page 267 CC431 00024 Control panel bezel Chinese simplified Scanner assembly fax memory card models on page 267 CC431 00025 Control panel bezel Thai Scanner assembly fax memory card models on page 267 CC431 00026 CC431 0020 Control panel bezel Vietnamese Control panel bezel Hebrew Scanner assembly fax memory card models on page 267 Scanner assembly fax memory card models on page 267 CC431 40047 Memory card cable guide Assembly locations on page 269 CC431 40057 CC431 60101 Memory card bezel not shown Control panel assembly External panels and covers on page 271 Scanner assembly fax memory card models on page 267 CC431 60113 Scanner assembly Scanner assembly fax memory card models on page 267 CC431 60119 ADF input tray Scanner assembl
236. s OK Use the arrow buttons to select the option for when you want the fax error reports to be printed Press OK to save the selection Set the fax confirmation report ENWW A confirmation report is a brief report that indicates the product successfully sent or received a fax job It can be set to print after the following events on Every fax on Send fax only on Receive fax only Never the factory set default On the control panel press Fax Menu Use the arrow buttons to select Reports and then press OK Use the arrow buttons to select Fax Confirmation and then press OK Solve fax problems fax memory card models only 247 4 Use the arrow buttons to select the option for when you want the fax error reports to be printed 5 Press OK to save the selection Include the first page of each fax on the fax confirmation fax error and last call reports If this option is turned on and the page image still exists in the product memory the fax configuration fax error and last call reports include a thumbnail 5096 reduction of the first page of the most recent fax that was sent or received The factory set default for this option is On 1 On the control panel press Fax Menu 2 Use the arrow buttons to select Reports and then press OK 3 Use the arrow buttons to select Include first page and then press OK 4 Use the arrow buttons to select On and then press OK to confirm the selection Perform a fax test Th
237. s for storing print cartridges e Do not remove the print cartridge from its package until you are ready to use it A CAUTION To prevent damage do not expose the print cartridge to light for more than a few minutes e See Environmental specifications on page 301 for operating and storage temperature ranges e Store the supply in a horizontal position e Store the supply in a dark dry location away from heat and magnetic sources HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Service or repairs required as a result of using a non HP supply will not be covered under the warranty HP fraud hotline Call the HP fraud hotline if the product or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine HP will help determine if the product is genuine and take steps to resolve the problem The print cartridge might not be a genuine HP one if you notice the following issues e You are experiencing a large number of problems with the print cartridge e Theprint cartridge does not look like it usually does for example the pull tab or the box is different In the United States call toll free 1 877 219 3183 Outside the United States you can call collect Dial the operator and ask to place a collect call to t
238. screws Make sure that these screws are placed in the correct positions when the power supply is reinstalled Figure 6 117 Remove the power supply fuser 4 of 5 6 Remove the power supply Figure 6 118 Remove the power supply fuser 5 of 5 EA d 182 Chapter 6 Removal and replacement ENWW Fuser ENWW Remove the following components Right cover See Right cover on page 132 Left cover See Left cover on page 135 Front right cover See Front right cover on page 137 Rear side cover See Rear side cover on page 142 Rear upper cover See Rear upper cover on page 143 Rear door and rear lower cover See Rear door and rear lower cover on page 145 Scanner assembly See Scanner assembly on page 147 Top cover See Top cover on page 149 Remove two screws callout 1 and the power supply cover callout 2 Figure 6 119 Remove the fuser 1 of 4 Internal assemblies 183 3 Disconnect five wire harness connectors callout 3 Remove the wire harness from the guides and one retainer Figure 6 120 Remove the fuser 2 of 4 4 Remove four screws callout 4 Figure 6 121 Remove the fuser 3 of 4 184 Chapter 6 Removal and replacement ENWW 5 Remove the fuser A CAUTION Handle the fuser carefully The sensors that are mounted to the output side of the fuser can be easily dislodged When the fuser is reinstalled make sure that the sensors are present and correctly fastened to th
239. sed The product also uses non volatile memory to store customer set product configuration information This non volatile memory can be erased and restored to factory default values by using the Restore defaults option of the Service menu See Restore the factory set defaults on page 245 308 Appendix C Regulatory information ENWW Country region specific statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM EMI statement Korea Laser statement for Finland ENWW Luokan 1 laserlai
240. sembly SR603 Loop sensor pickup assembly SR609 Fuser delivery sensor ENWW Troubleshooting tools 197 Rollers Figure 7 5 Rollers d 9 w M Table 7 5 Rollers Item Description 1 Separation roller 2 Pickup roller 198 Chapter 7 Problem solve ENWW PCAs Figure 7 6 PCAs Table 7 6 PCAs Description High voltage power supply PCA ENWW Troubleshooting tools 199 Table 7 6 PCAs continued Item Description 2 Formatter PCA fax memory card models 3 Fax card DAA fax memory card models only 4 Bandana Asian markets only 5 Formatter PCA base models 6 DC controller PCA 7 Low voltage power supply PCA 8 Fuser power supply PCA Interface ports Figure 7 7 Interface ports Table 7 7 Interface ports 1 Fax ports fax memory card models only 2 Network port network models only 3 Hi Speed USB 2 0 port 200 Chapter7 Problem solve ENWW DC controller PCA Figure 7 8 DC controller connectors O Ei 8 1 2 CD LE J120 J109 124 J108 O 7 1 a Ji3ta J105 4 E d J111 e 1 4 2 J116 a J113 1 Table 7 8 DC controller connectors Item Description J102 Low voltage power supply 24 V J103 Low voltage power supply 3 3 V J104 Thermistor TH802 J105 Fuser power supply J107 Formatter J108 Laser driver PC
241. service checklist 108 alerts setting up e mail 47 setting up pop ups 47 alerts setting up 46 assembly locations 268 parts list 268 B background gray 228 ENWW bands troubleshooting 227 billing filters fax 102 tone 102 bins output jams clearing 222 locating 5 6 black and white printing troubleshooting 231 blanks troubleshooting copies 235 pages 240 scans 238 C calibrating color 52 205 244 call report fax troubleshooting 254 Canadian DOC regulations 309 card cover removing 140 cartridge door release locating 5 cartridges HP fraud hotline 60 image formation system 82 recycling 60 removing 111 replacing 61 status checking 59 status viewing with HP ToolboxFX 46 storing 60 warranty 295 certificate of volatility 308 characters troubleshooting 229 checklists after service 108 pre troubleshooting 189 preservice 108 circuit diagram 204 cleaning ADF 66 exterior 70 glass 70 lid backing 68 mode 243 page 206 paper path 64 scanner glass 69 scanner strip 68 70 cleaning stage drum 88 ITB 87 CO operations 98 color calibrating 52 205 244 troubleshooting 231 comparison product models 1 components diagram 195 configuration page printing 44 connectors DC controller 201 contrast print density 52 control panel blank troubleshooting 190 button test 244 cleaning page printing 64 display test 244 HP ToolboxFX system settings 54 menus 20 messages 209 reinstalling 116 removin
242. sheet will not print The memory card might have been removed before the product could print the page Reinsert the card and reprint the proof sheet You might have inserted more than one memory card Only one card slot can be occupied for the product to detect JPEG files Verify that only one card is inserted One or more print cartridges might be low Replace any low print cartridges See Print cartridge on page 61 Proof sheet not scanning Use the table in this section to solve problems with proof sheet scanning Problem Cause Solution The proof sheet will not scan correctly The flatbed scanner glass might be dirty Clean the flatbed scanner glass See Clean the product on page 64 The automatic document feeder ADF might be loaded Remove any media from the ADF The scanner might not be able to read the photo selections This feature has been optimized and tested for use with Genuine HP Toner Supplies variations in color shading can impact the performance of this feature Use a software program to print the photo from your computer Print photos directly from the memory card by using the control panel Verify that you have colored the bubbles darkly enough for the scanner to read Install HP supplies in the product and reprint the proof sheet The proof sheet might be loaded incorrectly Onthe flatbed scanner place the original document face down wi
243. silere de r Tor EE 193 Scanner and automatic document feeder ADF assemblies 193 Major comporients ni teur e Rea RRR Ee ERA ARA TUE NER AREE US RRE 195 Solenoid sensors and motors cccesecceeceseeeceeceeseeeeaneeseensanenees 197 Rollers iieo M E 198 PCAS conponat aac i Te SE MT Idee es LLL ELI Nr Deck uM tado pee 199 Interface ports sssssssssssssssssssesee eere m rere tnn nnns nnne ense nennen nnne 200 DG controller PGA E EHL 201 viii ENWW TIMING diagram n e ee tede Ld oie I a dea 203 Circuit diagram ote ttn Rote E E ea ken ide 204 Print quality troubleshooting tools ssesseemeennn 205 Repetitive image defects oerrinne aaa nae enne PERRA 205 Calibrate the product ssssssssssssssseeeneeneenne nere 205 Internal print quality test pages ssseeme mmm Imre nnen nnn 206 Cleaning page 3 2 Re RPM Rd eie 206 Servi e page qe 206 Diagnostics pages xoc e eire ee b b pa Fette eeiam ben NEEE 206 HP ToolboxEX SoftWare nei eee ete en b Ache Rege Abe Rap aee RR E RAE 208 Control panel messages eite eire ce estate che n eet tinandaan Adn De etu aueh e Fhseuee de v aque qeu dde 209 Eventlog messages eet ecu 217 Paper handling problems ssssssssssssssssssssseeneeren neret en nennen ern anaont s nnns nnne nnne 219 NC em
244. sor error ENWW Event log messages 217 Table 7 11 Event log messages continued Event code Description 54 1800 Black toner level sensor error 54 1900 Bad top of page TOP sensor 54 2100 Beam detect BD error 55 0000 Engine internal communication error 55 0601 DC controller NVRAM data error 55 0602 DC controller NVRAM access error 55 1000 DC controller memory error 57 0100 Fan motor error 57 0600 Fan motor error 59 0160 ITB or main motor rotation error 59 A0 59 0192 Developer motor rotation error 59 CO 59 0240 Transfer alienation failure 59 F0 59 3000 Fuser motor startup error 59 4000 Fuser motor error 59 5000 Image drum motor startup error black 59 5300 Image drum motor startup error yellow 59 6000 Image drum motor rotation error black 59 6300 Image drum motor rotation error yellow 59 7000 Black developer motor startup error 59 7300 Yellow developer motor startup error 59 8000 Black developer motor rotation error 59 8300 Yellow developer motor rotation error 59 9000 ITB motor start error 218 Chapter 7 Problem solve ENWW Paper handling problems Jams Recover jams When the jam recovery feature is turned on the product reprints any pages that are damaged during a jam To turn on jam recovery you must use the embedded Web server EWS or HP ToolboxFX Use the EWS to set jam recovery network models only 1 Ata networked computer open the
245. ssssssssssssssssseeeeeemee ne eene nennen nennen nnns 36 Supported paper types and tray capacity ssssssssssssssssseeeee ene emere 37 Load paper and print media ssssssssssssssessseee eene n Imre Ir n rsen nsn nsns enne nennen nnn 38 LOad MEC 38 Load originals for copying scanning or FAXING sssm em 39 COMPIGUPE WAY 2x55 E 41 4 Manage and maintain the product ntiejquMeWertg EUM 44 FIP TOOIDOXIEX EUER 46 View the HP ToolboxFX 0 0 0 2 ccccceeceeecceceeceeeeeeeeeeeeeceaeaaeaeeeeeeeeeeeseesecaeaaecaeeeeeeeeeeeeetenesnaeeas 46 SICUT C iaa 46 Evont log aniier M 47 PCTS eiaa E 47 Set p status alerts sssini aaa E aE AE LEES 47 Set up e mail alerts 2 tc ede RR a a aaea e RR a aaea 47 Prod ct information e Lm 47 FAX E E E E o IE 48 Fax Receive m 48 Fax PHONE HOOK dump 48 Fax send log rie etin aaa aA A 50 Fax receive log iaceret o eene e EE ETE 50 Aic iaaa 50 ime M 50 System Setlhgs a dtc p db re o a eoi M Rastatt eet ce Reden 51 Device InformatlOli cinerea Eee ri lote d rer dade ee a eco reu 51 Paper Handling ssssssseeeeenne eee nennen menn enne 52 Pant ouall m
246. stics page Clean the paper path See Clean the paper path on page 64 USe the image defect ruler to determine where the defect is occurring See Repetitive image defects on page 205 A print cartridge may have a problem To determine which cartridge has a problem print the diagnostics page Chapter 7 Problem solve ENWW Problem Cause Solution Marks repeatedly appear at even intervals on the unprinted side of the page Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the paper path on page 64 The fuser might be damaged or dirty To determine if the fuser has a problem print the diagnostics page Clean the paper path See Clean the paper path on page 64 The printed page contains misformed characters AGBP ZNaBpcc AGBP AGBP ZNaBLpcc AGBP The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Verify that the problem also occurs on the configuration page If so replace the product The printed page is curled or wavy The product is not set to print on the type of media on which you want to print In the printe
247. stom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on media weight and thickness and environmental conditions 3 Smoothness 100 to 250 Sheffield ENWW Supported paper types and tray capacity 37 Load paper and print media Load Tray 1 Tray 1 holds up to 150 pages of 75 g m 20 Ib paper or fewer pages of heavier media 15 mm 0 6 in Load media with the top forward and the side to be printed on facing down Media guides ensure that the media feeds correctly into the product and that the print is not skewed Tray 1 has side and rear media guides When loading media adjust the media guides to match the length and width of the media that you are using Gf NOTE When you add new media make sure that you remove all of the media from the input tray and straighten the stack of new media Do not fan the media This reduces jams by preventing multiple sheets of media from feeding through the product at one time 38 Chapter 3 Paper and print media ENWW Load originals for copying scanning or faxing Automatic document feeder ADF fax memory card models only amp NOTE The ADF capacity is up to 50 sheets of 80 g m or 20 Ib media A CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into t
248. stops at 381 mm 15 If no jam exists and less than one minute inches has elapsed wait a moment before pressing Cancel Ifa jam exists remove the jam Then resend the job Verify that the document feeder ADF is working correctly If it is not replace the ADF Clear the fax memory If the error persists perform an NVRAM initialization If the error persists update the firmware If the error persists replace the formatter If the item is too small it can jam inside the automatic document feeder ADF Use the flatbed scanner The minimum page size for the ADF is 127 x 127 mm 5 x 5 inches If a jam exists remove the jam Then resend the job ENWW Solve fax problems fax memory card models only 249 Problem Cause Solution Faxes stop during sending The receiving fax machine might be malfunctioning Try sending to another fax machine The telephone line might not be working Turn up the volume on the product and then press Start Fax on the control panel If you hear a dial tone the telephone line is working Perform a fax test to verify that the phone line works and is plugged into the correct port see Perform a fax test on page 248 Check the fax log for errors Check the T 30 trace report for errors Clear the fax memory If the error persists perform an NVRAM initialization If the error persists update the firmware A communication error might be int
249. sure that the product functions Problem Cause Solution The product cannot receive faxes from an extension telephone The extension telephone setting might be disabled Change the extension telephone setting The fax cord might not be securely connected Verify that the fax cord is securely connected between the telephone jack and the product or another device that is connected to the product Wait until you hear fax tones then press 1 2 3 in sequence wait for three seconds and hang up The product dialing mode might be incorrectly set or the extension phone might be incorrectly set Verify that the product dialing mode is set to Tone Verify that the extension phone is set up for tone dialing as well Solve fax problems fax memory card models only 251 Problem Cause Solution The product is not answering incoming fax calls The answer mode might be set to Manual If the answer mode is set to Manual the product does not answer calls Start the fax receiving process manually The rings to answer setting might not be Set correctly Check the rings to answer setting to verify that it is set properly The answer ring pattern feature might be turned on but you do not have the service or you do have the service and the feature is not set correctly Check the answer ring pattern feature to verify that it is set properly The fax cord might not be correctly conn
250. t network the IP address might have changed Antivirus antispyware or firewall software Consult the antivirus antispyware or may be interfering with communication firewall software documentation The product is in an error state Check the product control panel and clear any errors by following the onscreen instructions The product is busy with another task Wait for the product to finish The wrong scanner driver is selected for the Verify that the scanner driver is correct product The scan job does not complete The resolution may be too high for the Try scanning at a lower resolution available memory on the computer mum HILLLEMELEZLLUELILILILIEMELUNLUNEZZILLINDLIZUNLNIILL EUZEINIELZIIILLIIILLILLLLLLDIZLUZIZLUZILILITILIBLLLLIIZIZLZLIILZIZILLLLIILILLILLLLOLLLILLZLAZAZAZAALLOOAD ENWW Solve image quality problems 239 Solve performance problems Problem Cause Solution Pages print but are totally blank The sealing tape might still be in the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly Heavier media types can slow the print job Pr
251. t too rough too heavy or too smooth or it is embossed or from a faulty paper lot The paper has been stored incorrectly Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Store paper flat in its moisture proof wrapping The paper has variability from one side to the other Turn the paper over Excessive curl The paper is too moist has the wrong grain direction or is of short grain construction Use long grain paper The paper varies from side to side Turn the paper over Jamming damage to paper The paper has cutouts or perforations Use paper that is free of cutouts or perforations Problems with feeding Print is skewed crooked The paper has ragged edges Use high quality paper that is made for laser printers The paper varies from side to side The paper is too moist too rough too heavy or too smooth has the wrong grain direction or is of short grain construction or it is embossed or from a faulty paper lot The media guides might be incorrectly adjusted Turn the paper over Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Use long grain paper Remove all media from the input tray straighten the stack and then load the media in the input tray again Adjust the media guides to the width and length of the media that you are using and try printing again More than one sheet fe
252. t 2 Figure 6 10 Remove the control panel 2 of 2 fax memory card models Reinstall the control panel fax memory card models 1 Connect the FFCs and verify that they are fully seated 116 Chapter 6 Removal and replacement ENWW 2 When you reinstall the control panel make sure the two lower tabs on the control panel callout 3 and the three upper tabs on the control panel callout 4 are positioned under the tabs on the scanner chassis callout 5 Figure 6 11 Reinstall the control panel fax memory card models ENWW Control panel fax memory card models 117 Paper feed assemblies Pickup roller product base You might have to rotate the pickup roller to gain access to the roller locking tabs 1 Rotate the roller to the correct position for removal a Press the Setup button b Press both the left arrow button lt and the Cancel button at the same time C Press the Setup A to return to the main menus d Use the arrow buttons to highlight 2ndary Service and then press OK e Use the arrow buttons to highlight Pick roller and then press OK f Press OK again to confirm that you want the pick roller to rotate g Turn the product power off and then remove the power cord and the interface cable 2 Remove the 150 sheet input tray and then carefully place the product front side up A CAUTION The ADF and scanner cover are not captive and can open suddenly if the product is placed front side up Always suppor
253. t jobs Problem Cause Solution Only black is printing when the document should be printing in color AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Color mode is not selected in your program or printer driver Select color mode instead of grayscale mode The correct printer driver might not be selected in the program Select the correct printer driver One of the color print cartridges might be empty If the product is configured to continue printing after a color cartridge has reached the end of its capacity it will print in black and white Replace any empty color print cartridges See Print cartridge on page 61 One or more colors are not printing or are inaccurate AaBbCg AaBbcc AaBbCc AgBbCc A amp aBbCc A color is printing inconsistently after you load a new print cartridge AaBbCc AaBbCc Sealing tape might be on the print cartridges The media might not meet HP specifications Verify that the sealing tape has been completely removed from the print cartridges Use a different paper such as high quality paper that is intended for color laser printers The product might be operating in excessively humid conditions Verify that the product environment is within humidity specifications One or more print cartridges might be defective Replace any empty or used refilled print cartridges See Print cartridge on page 61 The pro
254. t term RAM Normal RAM immediately loses its data when power is lost while short term RAM loses its data about 60 minutes after power failure Flash memory maintains its data for years without any applied power Advantages of flash memory storage Fax pages that are stored in flash memory are persistent They are not lost as a result of a power failure no matter how long the power is off Users can reprint faxes in case the print cartridge runs out of toner or the product experiences other errors while printing faxes The product also has scan ahead functionality that makes use of flash memory Scan ahead automatically scans pages into flash memory before a fax job is sent This allows the sender to pick up 102 Chapter 5 Theory of operation ENWW the original document immediately after it is scanned eliminating the need to wait until the fax is transmission is complete Because fax pages are stored in flash memory rather than RAM more RAM is available to handle larger and more complicated copy and print jobs ENWW Fax functions and operation fax memory card models only 103 104 Chapter 5 Theory of operation ENWW 6 Removal and replacement e Removal and replacement strategy e Service approach e Print cartridges e Control panel overlay base model e Control panel base model e Control panel bezel fax memory card models e Control panel fax memory card models e Paper feed assemblies e External panels
255. t the ADF and scanner cover before placing the product front side up amp NOTE Debris can scratch or damage the back of the product Before you place the product front side up remove any debris from the work surface If possible set the product on a clean dry cloth to prevent scratching and damage 3 Release two white plastic locking tabs and remove the pickup roller A CAUTION Do nottouch the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems Figure 6 12 Remove the pickup roller DT 1d 1S 118 Chapter 6 Removal and replacement ENWW ADF pickup roller assembly 1 Open the ADF cover 2 Disconnect one spring callout 1 Figure 6 13 Remove the ADF pickup roller assembly 1 of 2 3 Liftup on the end of the assembly and then slide it toward the control panel to remove it Figure 6 14 Remove the ADF pickup roller assembly 2 of 2 ENWW Paper feed assemblies 119 Separation roller product base A CAUTION Do not touch the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems 1 Remove paper tray if installed and then carefully place the product front side up A CAUTION The ADF and scanner cover are not captive and can open suddenly if the product is placed front side up Always support the ADF and scanner cover before placing the product front side up
256. te Klass 1 Laser Apparat HP Color LaserJet CM1312 HP Color LaserJet CM1312nfi laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet CM1312 HP Color LaserJet CM1312nfi kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan Country region specific statements 309 puhdistusta tai muita kayttajan kasikirjassa lueteltuja kayttajan tehtavaksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts tt
257. terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand 304 Appendix C Regulatory information ENWW Telephone Consumer Protection Act United States The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided cannot be a
258. th the upper left corner of the document at the corner indicated by the icon on the scanner Make sure that the proof sheet is not crooked The product will not scan a proof sheet from the ADF The proof sheet might have been skewed when it was printed Reprint the proof sheet with correctly loaded paper Verify that the proof sheet is not skewed when it exits the product The scanner might be experiencing problems See Scan problems on page 236 256 Chapter 7 Problem solve Issues with photo printing Use the table in this section to solve problems with photo printing Problem Cause Solution The wrong photo printed An incorrect memory card might be inserted Verify that the correct memory card is inserted You might have selected the wrong number from the memory card If you cannot remember the number of the photo that you wish to print print an index page to verify the file number See the user guide The photo did not print The media input tray might be empty Load media into the input tray The memory card might have been removed before the product could print the photo Reinsert the card and reprint the photo The proof sheet is skewed Verify that the paper guides are positioned correctly against the paper in the input tray Reprint the proof sheet Verify that the images on the proof sheet are aligned properly and then reselect the images you want
259. the product appears in the window c Ifyou can ping the product print a configuration page to verify that the IP address configuration for the product is correct on the computer If it is correct uninstall the product software and then reinstall it Or If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network Also verify that no firewall or spyware filters are on Solve connectivity problems 241 4 Have any software programs been added to the network Make sure new programs are compatible and that they are installed correctly and use the correct printer drivers 5 Can other users print The problem might be workstation specific Check the workstation network drivers printer drivers and redirection 6 If other users can print are they using the same network operating system Check your system for the correct network operating system setup 7 Is the protocol enabled on the product Check the network protocol status on the network report You can also use the embedded Web server HP ToolboxFX or Macintosh Configure Device to check the status of other protocols 242 Chapter 7 Problem solve ENWW Service mode functions Service menu Use the control panel Service menu to troubleshoot product problems Service menu settings The Service menu is used to calibrate restore factory default settings
260. tics pages The diagnostics page shows the current color settings and properties of the product You can use this page to check for color plane registration and color density information 1 Press Setup 2 Use the arrow buttons to highlight Reports and then press OK 3 Use the arrow buttons to highlight Diagnostics page and then press OK 206 Chapter 7 Problem solve ENWW ENWW On the first page verify that all four print cartridge colors appear on the page Also verify that the 90 degree angles in the corners are single toner colors and that the color plane registration is correct Figure 7 11 Diagnostic page 1 Diagnostics Page HP Color LaserJet CM1321nfi MFP Color Density io Calibration Information Power On Calibration Calibration Timing 15 Minutes 48 Hours Contrast Highlights Midtones Shadows ooooQ0 oooo amp oooox COCOA Parameters A 02 00 00 00 8a ad 96 00 01 10 02 11 00 12 01 13 00 14 00 15 50 16 09 17 08 O 00 Ov 01 C no le B lf 11 00 00 b3 c5 d3 76 ef 17 00 aa 00 00 58 32 00 t D E FoG 9d af 91 ab 00 00 00 00 c2 91 cf 6a a6 87 7a 00 33 36 3a 06 00 00 87 00 I J KL 01 18 37 62 00 Oc 22 47 00 00 00 00 00 00 00 00 ab d7 be da 77 a5 8a bf 00 73 00 79 00 3c 00 3c 00 06 00 32 00 00 00 00 00 00 00 00 00 00 00 00 4e 4e 4e Ab 00 00 00 00 M 90 6b 00 00
261. to Page applies only to copies made from the flatbed scanner Use the flatbed or select another reduction enlargement setting Install color cartridge One ofthe color cartridges is not installed with the door closed Install or reinstall the indicated color cartridge If the error persists replace the print cartridge drawer Invalid driver Press OK Invalid entry Jam in area Open door and clear jam You are using the incorrect printer driver Invalid data or response There is a paper jam in the print paper path or output bin Select the printer driver that is appropriate for the product Correct the entry Clear the jam from the area indicated on the product control panel and then follow the control panel instructions See Clear jams on page 221 Remove any debris from the paper path Clean the paper sensors Verify the pickup roller separation roller and fuser are working correctly If necessary replace the rollers If the error persists verify that the connector in DC controller connector J116 is firmly seated Jam in Tray 1 Clear jam and then press OK ENWW The product has detected a jam in tray 1 Clear the jam from tray 1 and then follow the control panel instructions See Clear jams on page 221 Verify the pickup roller and separation roller are working correctly If necessary replace the rollers Control panel messages 213 Table 7 10 Control panel m
262. to page setting to allow larger pages to be printed on one page For more information see the user guide The product stores the most recently printed faxes The amount of memory that is available determines the actual number of faxes stored for reprinting As Soon as possible replace the print cartridge and then reprint the fax The fax that was sent was too light Contact the sender and have the sender resend the fax after altering the contrast settings Solve fax problems fax memory card models only 253 Performance problems Problem Cause Solution Faxes are transmitting or being received very slowly The fax might be very complex such as one with many graphics Complex faxes take longer to be sent or received Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed The receiving fax machine might have a slow modem speed The resolution at which the fax was sent or is being received might be very high The product sends the fax only at the fastest modem speed that the receiving fax machine can accept To receive the fax call and ask the sender to lower the resolution and resend the fax To send the fax lower the resolution and resend the fax The telephone line might be experiencing line noise Hang up and resend the fax Have the telephone company check the telephone line If the fax is being sent via a digital phone l
263. to print The memory card might be defective Try printing from another memory card The proof sheet is not aligned properly on the scanner Realign the proof sheet face down on the flatbed scanner with the upper left corner of the document located in the lower right corner of the glass The photo quality is unacceptable The original photo quality might be poor or it might have a low resolution Use a software program to enhance photo quality and then print the photo from your computer The default settings on the printer might not produce the desired quality Use a software program to print the photo at the desired settings The photo is the wrong size The appropriate job size might not be available from the product control panel Use a software program to resize the photo at the desired settings and then print the photo from your computer You might have selected an incorrect job size Verify that the correct setting is selected at the product control panel Cannot edit save or delete images on the memory card Scanner did not read proof sheet The product cannot read the memory card The product is using non HP supplies This feature has been optimized and tested for use with Genuine HP Toner Supplies variations in color shading can impact the performance of this feature Verify that the memory card is properly inserted and that the card is one that is supported
264. tore faxes on your computer These settings apply only if you have chosen to send or receive faxes remotely from your computer Fax Receive The following options are available when receiving a fax e Printthe fax You can also select an option to have a message appear on your computer to notifying you when the fax was printed e Forward the fax to another fax machine For more information about fax tasks see the user guide 225 Ef NOTE You must click Apply before the changes take effect Fax phone book Use the HP ToolboxFX fax phone book to add and remove individuals or groups on your speed dial list import phone books from a variety of sources and update and maintain the contact list e To add an individual contact to the speed dial list select the row of the speed dial number that you want to specify Type the contact name in the Contact name window Type the fax number in the Fax number window Click Add e Toadd a group of contacts to the speed dial list select the row of the speed dial number that you want to specify Click Add Group Double click a contact name from the list on the left to move it to the group list on the right or select a name on the left and then click the appropriate arrow to move it to the group list on the right You can also use those two methods to move names from right to left When you have created a group type a name in the Group name window and then click OK e To edit an existing i
265. ty problems such as toner specks or smearing The HP ToolboxFX provides an easy method for cleaning the paper path For more information see Clean the product on page 64 Device polling You can turn off HP ToolboxFX device polling to reduce network traffic but doing so also disables some HP ToolboxFX features pop up alerts fax log updates the ability to receive faxes to this computer and scanning using the Scan To button amp NOTE You must click Apply before the changes take effect Print Settings The HP ToolboxFX Print Settings tab contains links to the following main pages e Printing Change the default product print settings such as number of copies and paper orientation e PCL5 View and change the PCL5 settings e PostScript View and change the PS settings e Photo Change the photo settings and enable disable the photo card slots photo card models only Printing Use these options to configure the settings for all print functions These are the same options that are available on the control panel For more information see Use the control panel menus on page 20 NOTE You must click Apply before your changes take effect 54 Chapter 4 Manage and maintain the product ENWW PCL5 Use these options to configure the settings when you are using the PCL print personality TD E NOTE You must click Apply before your changes take effect PostScript Use this option when you are using the
266. u are installing the driver from a CD for a single computer e When installed with this mode UPD operates like traditional printer drivers e Ifyou use this mode you must install UPD separately for each computer Dynamic mode e Use this mode if you are installing the driver for a mobile computer so you can discover and print to HP products in any location e Use this mode if you are installing UPD for a workgroup e To use this mode download UPD from the Internet See www hp com go upd Supported printer drivers for Macintosh ENWW The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Macintosh computers The PPDs in combination with the Apple PostScript printer drivers provide access to device features Use the Apple PostScript printer driver that comes with the computer Supported product software 11 Software for other operating systems os Software UNIX For HP UX and Solaris networks go to www hp com support net_printing to download the HP Jetdirect printer installer for UNIX Linux For information go to www hp com go linuxprinting 12 Chapter 1 Product basics ENWW System requirements The product has the following minimum software and hardware requirements Windows XP Pentium Il processor Pentium III or higher recommended 128 MB RAM 250 MB available hard disk space SVGA 800 x 600
267. udes a phone book fax tel and delayed fax features Copy Includes ADF fax memory card models only that allows faster more efficient copy jobs with multiple page documents Scan The product provides 1 200 pixels per inch ppi 24 bit full color scanning from letter A4 size scanner glass The product provides 300 ppi 24 bit full color scanning from the ADF fax memory card models only Includes an ADF fax memory card models only that allows faster more efficient scan jobs with multiple page documents Memory card slots fax memory card models only Networking network models only Supports a variety of memory cards TCP IP o Pv4 o IPv6 Printer driver features Fast printing performance built in Intellifont and TrueType scaling technologies and advanced imaging capabilities are benefits of the PCL 6 printer language Interface connections Hi Speed USB 2 0 port 10 100 Base T ethernet RJ 45 network port network models only RJ 11 fax phone cable ports fax memory card models only Economical printing N up printing printing more than one page on a sheet Supplies A supplies status page that displays the amount of life remaining in the print cartridge No shake cartridge design Authentication for HP print cartridges Enabled supplies ordering capability Accessibility Online user guide that is compatible with text screen readers Print cartridges can be installed
268. used by sharp objects will not be covered by the warranty When removing jammed media pull the jammed media straight away from the product Pulling jammed media out of the product at an angle can damage the product D E NOTE Depending on where the jam is located some of the following steps might not be necessary 1 Open the rear output door 2 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the product ENWW Paper handling problems 221 3 Remove Tray 1 and lift the jam access door to gain better access to any jammed media 4 With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the product De 5 Reinsert Tray 1 and close the jam access door 6 Close the rear output door Clear jams from the output bin A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty With both hands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the product 222 Chapter 7 Problem solve ENWW Clear jams from the ADF fax memory card models only Occasionally media becomes jammed during a fax copy or scan job You are notified of a m
269. ut 10 J102 and J103 Figure 6 106 Remove the power supply low voltage 6 of 12 C L 8 Release the wire harness callout 11 from the retainer and then remove six screws callout 12 four screws for the base model and remove the sheet metal plate Figure 6 107 Remove the power supply low voltage 7 of 12 176 Chapter 6 Removal and replacement ENWW 9 Release two tabs callout 13 Figure 6 108 Remove the power supply low voltage 8 of 12 10 ENWW Internal assemblies 177 11 Remove two screws callout 14 12 Pull the power supply away from the chassis it will not come completely out Figure 6 111 Remove the power supply low voltage 11 of 12 1 178 Chapter 6 Removal and replacement ENWW 13 Rotate the end of the power supply near the control panel module out and away from the product until it clears the chassis and then slide the power supply toward the control panel module to remove it NOTE As you remove the power supply feed the wire harness at the rear of the product through the opening in the chassis XX TIP Make sure that the tab on the right end of the power supply chassis fits into the slot on the product chassis when the power supply is reinstalled Figure 6 112 Remove the power supply low voltage 12 of 12 m 7 j m gt i Reinstall the power supply low voltage When you reinstall the power supply make sure that the hook on the power supply
270. ware configuration e Enabled features e TCP IP and SNMP information e Network statistics Usage page Displays the number of pages printed faxed copied and scanned by the product PCL font list Prints a list of all installed PCL 5 fonts PS font list Prints a list of all installed PS fonts PCL6 font list Prints a list of all installed PCL 6 fonts Color usage log Prints out information about the color toner usage Service page Prints out diagnostic information about paper type settings copy quality settings and other status settings Diagnostics page Prints two pages with calibration and color patches for print quality troubleshooting Table 2 3 Photo setup menu Menu Item Sub menu item Description Def image size List of 18 photo image The default image size for photos sizes ranging from Thumbnail to Full page Def light dark The default light dark setting for photos Def of copies The default number of copies setting for photos Possible values range from 1 to 99 Def output color Color Specify the default output for photos color or black amp white Black amp white Restore defaults Restore the factory default settings for photo setup 22 Chapter2 Control panel ENWW ENWW Table 2 4 Fax setup menu fax models only Sub menu item Description Settings for time format current time date format and current date Sets the time and date setting for the pro
271. wing HP ToolboxFX Hewlett Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears Use a new authentic HP print cartridge to obtain the following types of supplies information e Amount of cartridge life remaining e Approximate number of pages remaining e Number of pages printed e Other supplies information amp NOTE If the product is connected to the network you can set HP ToolboxFX to notify you by e mail when a print cartridge is low If the product is directly connected to a computer you can set HP ToolboxFX to notify you when supplies are low Check supplies status by using the control panel Do one of the following e Check the product control panel which indicates when a print cartridge is low or empty The control panel also indicates when a non HP print cartridge is first installed e Printa supplies status page and then check the supplies levels on the page If the supplies levels are low you can order supplies through a local HP dealer by telephone or online See Order parts accessories and supplies on page 260 for part numbers Go to www hp com go ljsupplies to order online Check supplies status by using HP ToolboxFX You can configure HP ToolboxFX to notify you when the supplies are low Choose to receive alerts by e mail or as a pop up message or taskbar icon ENWW Manage supplies 59 Store supplies Follow these guideline
272. wlett Packard Company DoC BOISB 0603 02 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CM1312nfi mfp Accessories BOISB 0704 00 US Fax Module LIU BOISB 0704 01 EURO Fax Module LIU Regulatory Model Number BOISB 0603 02 306 Appendix C Regulatory information ENWW Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Product Options ALL Print Cartridges CB540A CB541A CB542A CB543A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 Class B EN 61000 3 2 2000 A2 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 TELECOM ES 203 021 FCC Title 47 CFR Part 68 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the R amp TTE Directive 1999 5 EC Annex Il and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired o
273. ws XP 32 bit e Windows XP 64 bit e Windows Vista 32 bit and 64 bit e Windows 2000 e Windows 2003 Server 32 bit and 64 bit NOTE The PCL5 UPD and HP postscript level 3 emulation drivers are available only on the HP support website www hp com support CM1312series Supported operating systems for Macintosh The device supports the following Macintosh operating systems e Mac OS X v10 3 v10 4 and later NOTE For Mac OS X v10 4 and later PPC and Intel Core Processor Macs are supported 8 Chapter 1 Product basics ENWW Supported product software Software included with the product Software for Windows HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server a Windows client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft amp Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host Embedded Web server ENWW The device is equipped with an embedded Web server which provides access to information about device and network activities This information appears in a Web browser such as Microsoft Internet Explorer Netscape Navi
274. y fax memory card models on page 267 CC431 60131 Automatic document feeder ADF assembly Scanner assembly fax memory card models on page 267 CC514 60002 DAA fax card Europe fax memory card models only Assembly locations on page 269 Q3948 601 13 Speaker External panels and covers on page 271 RC2 2014 000CN Holder cover Internal components 1 of 4 on page 273 RC2 3098 000CN Light guide External panels and covers on page 271 ENWW Numerical parts list 289 Table 8 15 Numerical parts list continued Part number RC2 3108 000CN Description Cartridge tray clamp left Table and page Internal components 4 of 4 on page 279 RC2 3109 000CN Cartridge tray clamp right Internal components 4 of 4 on page 279 RC2 3942 000CN Rear upper cover External panels and covers on page 271 RC2 3943 000CN Right cover External panels and covers on page 271 RC2 3944 000CN Left cover External panels and covers on page 271 RC2 3945 000CN Front right cover External panels and covers on page 271 RC2 3951 000CN Card cover External panels and covers on page 271 RC2 3955 000CN Front door External panels and covers on page 271 RC2 3956 000CN Rear door External panels and covers on page 271 RC2 3957 000CN Blanking cover External panels
275. zel Control panel bezel Control panel bezel Control panel bezel English Spanish Portuguese German French Dutch Italian Swedish Norwegian Finnish Danish Russian Czech Hungarian Polish Slovak Turkish Greek Hebrew Arabic Chinese traditional Korean Chinese simplified Thai Vietnamese Control panel assembly Part number CC431 60131 CC431 60119 5851 2559 CC431 60113 CC431 00002 CC431 00003 CC431 00004 CC431 00005 CC431 00006 CC431 00007 CC431 00008 CC431 00009 CC431 00010 CC431 00011 CC431 00012 CC431 00013 CC431 00014 CC431 00015 CC431 00016 CC431 00017 CC431 00018 CC431 00019 CC431 0020 CC431 00021 CC431 00022 CC431 00023 CC431 00024 CC431 00025 CC431 00026 CC431 60101 Scanner assembly 267 Product base assembly locations Figure 8 3 Assembly locations ENWW 268 Chapter8 Parts and diagrams Table 8 8 Assembly locations Ref Description Part number Qty 1 Fuser assembly 110 127 V RM1 4430 000CN 1 1 Fuser assembly 120 240 V RM1 4431 000CN 1 2 Paper input cassette RM1 4922 000CN 1 3 Formatter fax memory card models CC398 60001 1 4 DAA fax card Americas Asia fax memory card models only CC367 60001 1 4 DAA fax card Europe fax memory card models only CC514 60002 1 5 Formatter base models CC397 60001 1 6 Memory card assembly fax memory card models only CC401 60001 1 Bandana not shown Asia only CC371 60001 1 Formatter bracket fax memory card models n

HP Color LaserJet CM1312 Service Manual - ENWW

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