Debit Card User Guide-eng
Contents
1. of the replacement of your card the fund transferring function of your Debit Card will be temporarily affected During the course of the replacement of your card the debit card services through third party payment platform will be temporarily affected Fee Tariff Table Classic Debit Card Annual Fee RMB20 per card Waived RMB10 per card Waived Card Re issuance Replacement Fee RMB10 per card per issuance Handling Fee of Cash Withdrawal at non SCB China ATMs in Account City Handling Fee of Cash Withdrawal at non SCB China ATMs outside Account City Card Fees Card Production Fee RMB2 per transaction Waived RMB10 per transaction Below RMB 10 000 x Local inclusive RMB3 per time Transactions Handling Fee of Fund Transfer through RMB10 000 CUP network Intra province in China MB50 000 inclusive RMBS per time Above RMB50 000 RMB8 per time Handling Fee of Fund Transfer through 1 of transaction amount min RMB CUP network Inter province in China 5 per time max RMB 50 per time Handling Fee of Balance Enquiry at Overseas CUP enabled ATMs Transactions Handling Fee of Cash Withdrawal at CUP enabled ATMs Account City is defined as the City in which your account is registered 2 Fee waived for minimum cash withdrawal of RMB2 000 excludes Hong Kong Macau and Taiwan Fund Transfer through CUP network includes Fund Transfer at CUP enabled ATM and CUP Mobile Fund Transfer Service Charge may be incurred2. ID separately and do not put them together Loss of Debit Card Savings Passbook or Personal ID would cause inconvenience when suspending the relevant account which could result in financial loss As a security measure if your PIN is wrongly keyed in over 3 consecutive attempts your card will be automatically suspended as well as all its functions and this Debit Card cannot be used thereafter If this happens please bring the ID with which you originally opened your account and the Debit Card to any Standard Chartered Bank branch to have your PIN reset How To Withdraw Cash a You can withdraw cash at all Standard Chartered Bank ATMs and CDMs in mainland China Hong Kong Macau Singapore Korea United Arab Emirates and at any ATM bearing the CUP logo in China and around the world You can withdraw up to CNY3 000 per transaction from Standard Chartered Bank ATMs and CDMs in mainland China up to a maximum of CNY20 000 per card per day Cash withdrawals from overseas ATMs bearing the CUP logo are capped at a maximum of the foreign currency equivalent of CNY10 000 You can use your Debit Card and the ID with which you originally opened your account to withdraw cash over the counter at any Standard Chartered Bank branch that is licensed to operate Renminbi business For a cash withdrawal exceeding CNY50 000 inclusive in a single day at any Standard Chartered Bank branch you need to make an appointment at least one working day in a
3. RMB4 per transaction RMB15 per transaction Waived Note All the charging items shall come into effect at the same time with Tariff of Consumer Banking Services Tariff Table FcontactUs S O s m Customer Service Hotline Classic Debit Card Breeze banking Debit Card Preferred Debit Card at 800 820 8088 Platinum Debit Card at 400 888 8322 a f you are calling from outside China including Hong Kong Macau and Taiwan please call Classic Debit Card Breeze banking Debit Card Preferred Debit Card at 86 755 2589 2333 Platinum Debit Card at 86 755 2546 7032 Website www standardchartered com cn Note Standard Chartered Bank shall inform customers with any amendment change and or termination of this Guide through public notice Please pay attention to the relevant public notices The customers continued usage of the services depicted in this Guide after the amendment change and or termination shall be deemed as the consent with such amendment change and or termination This English version is provided for reference only In the event of any discrepancy between the English and Chinese versions the Chinese version shall prevail
4. Standard Chartered Standard Chartered Bank China Limited Debit Card User Guide Thank you for applying for the Debit Card from Standard Chartered Bank China Ltd hereinafter referred to as Standard Chartered Bank With the Debit Card you can look forward to greater flexibility and convenience in your banking and financial transactions including Balance enquiries and cash withdrawals at the Automated Teller Machines ATMs bearing the China UnionPay CUP logo Balance enquiries PIN resets fund transfers cash withdrawals and cash deposits at Standard Chartered Bank ATMs and Cash Deposit Machines CDMs Balance enquiries deposits and withdrawals over the counter at Standard Chartered Bank branches Payments at retailers Point of Sales POS terminals bearing the CUP logo Fund transfers balance enquiries and transaction payment settlements via your mobile phone only for the customers who have subscribed to CUP Mobile Payment service Transaction payment settlement at third party payment platform e g Alipay CUP Online Payment via internet and wireless network only for the customers who have subscribed to the relevant online payment services Your Debit Card is linked to your CNY Settlement Account The interest accrued on the deposits in a Standard Chartered Bank Debit Card account is calculated and paid in accordance with the deposit interest rate of the same term grade and method for inter
5. dvance either by calling the appropriate Customer Service Hotline Classic Debit Card Breeze banking Debit Card Preferred Debit Card at 800 820 8088 Platinum Debit Card at 400 888 8322 or by calling the branch directly Notes Before withdrawing cash at any ATM please check that the ATM cash dispensing slot and PIN keypad have not been altered in any way After withdrawing cash at an ATM you are advised to remove or destroy immediately any ATM statement or receipt related to your transaction Do not leave the statement or receipt around or make it accessible by others which may cause financial loss to you If the ATM displays an error message or if your Debit Card is withheld by the ATM please do not reveal your PIN to anyone and call the applicable 24 hour Customer Service Hotline immediately Classic Debit Card Breeze banking Debit Card Preferred Debit Card at 800 820 8088 Platinum Debit Card at 400 888 8322 How To Transfer Funds To transfer funds to another account you can either Go to any Standard Chartered Bank ATM or CDM in mainland China or Transfer funds on your mobile phone only for the customers who have subscribed to CUP Mobile Payment service or Bring your Debit Card and ID to any Standard Chartered Bank branch or Log in to Standard Chartered Bank Online Banking at www standardchartered com cn Notes To make fund transfers via a Standard Charted Bank ATM or CDM you will need to ac
6. est calculation prescribed by the People s Bank of China You can access your account 24 hours a day seven days a week at all Standard Chartered Bank ATMs and CDMs in mainland China Hong Kong Macau Singapore Korea United Arab Emirates and at any ATM bearing the CUP logo in China and around the world How To Set Your Personal Identification Number PIN Initial PIN Setting When you receive your Debit Card at any Standard Chartered Bank branch you will be requested to key in your preferred 6 digit PIN Please make a note of and memorize this PIN PIN Reset You can go to any Standard Chartered Bank ATM and CDM in mainland China or any Standard Chartered Bank branch to reset your PIN to a new 6 digit PIN Please make a note of and memorize this new PIN Lost Forgotten PIN Should you lose or forget your PIN you need to bring the ID with which you originally opened your account and the Debit Card to any Standard Chartered Bank branch to have your PIN reset You may not authorize another person to reset your PIN on your behalf Notes Please memorize the 6 digit PIN Never give your Debit Card and or PIN to anyone else Do not write your PIN on your Debit Card or anything related to your card such as mobile phone linked with Standard Chartered Bank Debit Card and take care not to write your PIN on any document that may be easily accessed by another person Please keep your Debit Card Savings Passbook and Personal
7. ome countries or regions Such fee is charged by local ATM acceptance institutions and not related to CUP or card issuing banks RMB4 per transaction RMB15 per transaction Platinum Debit Card Annual Fee RMB20 per card Waived Card Fees Card Production Fee RMB10 per card Waived Card Re issuance Replacement Fee RMB10 per card per issuance Handling Fee of Cash Withdrawal at A 7 non SCB China ATMs in Account City BME per transaction Waived Handling Fee of Cash Withdrawal at non SCB China ATMs outside Account City FRAMENO ger iteetne Cito OEIC Below RMB 10 000 Local inclusive Transactions Handling Fee of Fund Transfer through RMB10 000 CUP network Intra province in China RMBS50 000 inclusive RMB5 per time Above RMB50 000 RMB8 per time Handling Fee of Fund Transfer through 1 of transaction amount min RMB CUP network Inter province in China 5 per time max RMB 50 per time Handling Fee of Balance Enquiry at Overseas CUP enabled ATMs Transactions Handling Fee of Cash Withdrawal at CUP enabled ATMs Account City is defined as the City in which your account is registered Fund Transfer through CUP network includes Fund Transfer at CUP enabled ATM and CUP Mobile Fund Transfer Service Charge may be incurred when withdrawing cash at overseas CUP enabled ATMs in some countries or regions Such fee is charged by local ATM acceptance institutions and not related to CUP or card issuing banks RMB3 per time
8. overseas CUP enabled ATMs in some countries or regions Such fee is charged by local ATM acceptance institutions and not related to CUP or card issuing banks RMB4 per transaction RMB15 per transaction Waived Preferred Debit Card Annual Fee RMB20 per card Waived Card Fees Card Production Fee RMB10 per card Waived Card Re issuance Replacement Fee RMB10 per card per issuance Handling Fee of Cash Withdrawal at non SCB China ATMs in Account City Handling Fee of Cash Withdrawal at non SCB China ATMs outside Account City RMB2 per transaction Waived RMB10 per transaction Waived Below RMB 10 000 inclusive Transactions Handling Fee of Fund Transfer through RMB10 000 CUP network Intra province in China RMB50 000 inclusive RMBS5 per time Above RMB50 000 RMB8 per time Handling Fee of Fund Transfer through 1 of transaction amount min RMB CUP network Inter province in China 5 per time max RMB 50 per time Local RMBS3 per time Handling Fee of Balance Enquiry at Overseas CUP enabled ATMs Transactions Handling Fee of Cash Withdrawal at CUP enabled ATMs Account City is defined as the City in which your account is registered Fee waived for minimum cash withdrawal of RMB2 000 excludes Hong Kong Macau and Taiwan Fund Transfer through CUP network includes Fund Transfer at CUP enabled ATM and CUP Mobile Fund Transfer Service Charge may be incurred when withdrawing cash at overseas CUP enabled ATMs in s
9. screpancy Please avoid using e banking services or paying via third party payment platform in internet cafes or on other public computers When using online payment services please always check the authenticity of the website and beware of fake website Please also pay attention to the website s content of safe warning and security controls installing Standard payment website normally has higher security level and the address bar of which begins at https instead of http When paying online please protect the card number and PIN and clear the records in web browsers and computers immediately after use When paying online please don t use remote access or other third party communication software so as to avoid operating or accessing your computer by other person Please keep your card number PIN and ID number and other personal information in safe Please change the PIN regularly and avoid using birthday number or other over simplified number The corresponding amount will be blocked from your linked saving account when you use pre authorization transaction The blocked amount is 115 of your transaction amount as per China UnionPay s policy How to Earn Your Reward Points Every time you use your Standard Chartered Debit Card to pay for purchases or services at any CUP affiliated merchants including restaurants hotels department stores and other retail stores or outlets you will be rewarded 360 reward points For
10. standardchartered com cn or e Bring your Debit Card and ID to any Standard Chartered Bank branch How To Use Your Debit Card For Purchases a You can use your Debit Card to pay for your purchase s at any CUP affiliated merchant Please look for the CUP logo a You can pay for your purchase s via the CUP Mobile Payment service only for the customers who subscribed to the CUP Mobile Payment service You can pay for your purchase s via Alipay CUP Online Payment or other third party payment platform only for the customers who subscribed to relevant online payment services Unless otherwise agreed normally when using your Debit Card to pay for your purchase s you must key in your 6 digit PIN to verify the transaction Pay for purchase s via POS including preauthorization preauthorization completion and all other consumption transactions are capped at a maximum of CNY1 000 000 or equivalent foreign currency per card per day Notes When keying in your PIN at the merchant s POS terminal please take care not to reveal your PIN to anyone During the transaction please check that the cashier does not swipe your Debit Card more than once Always check that the amount displayed on the POS machine is correct before keying in your PIN Always check that the amount on the receipt is correct before signing Please keep your receipts and the relevant transaction records for future reference in case of any di
11. the detailed rules and terms and conditions please refer to the 360 Rewards Program on our website What To Do If Your Debit Card Is Withheld Should your Debit Card be withheld by any Standard Chatered Bank ATM or CDM please call the applicable Standard Chartered Bank Customer Service Hotline immediately Classic Debit Card Breeze banking Debit Card Preferred Debit Card at 800 820 8088 Platinum Debit Card at 400 888 8322 What To Do If Your Debit Card Is Lost Or Stolen a f you lose your card or your card is stolen please call the applicable Standard Chartered Bank Customer Service Hotline immediately Classic Debit Card Breeze banking Debit Card Preferred Debit Card at 800 820 8088 Platinum Debit Card at 400 888 8322 Your Debit Card will be suspended immediately as well as all its functions and this Debit Card cannot be used thereafter Subsequently you will need to bring the ID with which you originally opened your account to any Standard Chartered Bank branch to complete the documentation for suspension of the card Alternatively you can authorize someone to complete the documentation on your behalf if you are not able to come to the branch The authorized person needs to bring your ID as well as his her own ID Procedure for Reporting Card Loss Report Loss Report Loss at branch Call to Report Loss Go to any Standard Chartered Bank Call Standard Chartered Bank branch to complete the documentation C
12. tivate this service in advance by bringing the ID with which you originally opened your account and the Debit Card to any Standard Chartered Bank branch Once the service has been activated you can transfer funds between Standard Chartered Bank accounts via any Standard Chartered Bank ATM or CDM in mainland China This service is also available at some other banks ATMs however please note that the other bank s terms and conditions of service and fees will apply to any fund transfers made through its ATMs To make fund transfers via CUP Mobile Payment you will need to activate the ATM and CDM Fund Transfer Service in advance Fund transfers via Standard Chartered Bank ATMs CDMs and CUP Mobile Payment service are capped at a maximum of CNY50 000 per card per day which limits are prescribed by the People s Bank of China Please do not transfer funds from your own account to an unknown account How To Check Your Account Balance amp Transaction History To check your account balance you can go to any ATM bearing the CUP logo or use CUP Mobile Payment service only for the customers who subscribed to the CUP Mobile Payment Service To check your account balance and transaction history you can either e Go to any Standard Chartered Bank ATM or CDM in mainland China limited to latest 10 transactions or e Use Standard Chartered Bank Phone Banking service or e Log in to Standard Chartered Bank Online Banking at www
13. ustomer Service Hotline for the card loss Classic Debit Card Breeze banking Debit Card Preferred Debit Card 800 820 8088 Platinum Debit Card 400 888 8322 What To Do If Your Mobile Phone Linked with the CUP Mobile Payment Service Is Lost Or Stolen You will have two solutions if your mobile phone linked with the CUP Mobile Payment service is lost or stolen Solution 1 Suspend the card in accordance with the above report loss procedure Solution 2 Contact service provider immediately to unsubscribe from the CUP Mobile Payment service After the unsubscription the CUP Mobile Payment service is no longer available for use Notwithstanding this you can still use your Debit Card How to Replace Your Card following loss or damage For a non embossed Debit Card a card without your name on it please bring the ID with which you originally opened your account to the Standard Chartered branch at which your card was originally issued to collect a replacement card For an embossed Debit Card a card with your name on it please bring the ID with which you originally opened your account to any Standard Chartered branch in the city in which you first opened your account and a replacement card will be ordered for you a After replacing your card if you wish to continue to use the relevant third party payment platform to carry out debit card transactions please re establish the pair bonding for your new card During the course
14. when withdrawing cash at overseas CUP enabled ATMs in some countries or regions Such fee is charged by local ATM acceptance institutions and not related to CUP or card issuing banks RMB4 per transaction RMB15 per transaction Breeze banking Debit Card Annual Fee RMB180 per card Waived RMB10 per card Waived RMB10 per card per time Card Fees Card Production Fee Card Re issuance Replacement Fee Handling Fee of Cash Withdrawal at f A non SCB China ATMs in Account City nuE soy thee tnisetaitonn ENE Handling Fee of Cash Withdrawal at non SCB China ATMs outside Account City RIMS l0 portemsreiten EES Below RMB 10 000 3 Local inclusive RMB3 per time Transactions Handling Fee of Fund Transfer through RMB10 000 CUP network Intra province in China RMB50 000 inclusive RMB5 per time Above RMB50 000 RMB8 per time Handling Fee of Fund Transfer through 1 of transaction amount min RMB CUP network Inter province in China 5 per time max RMB 50 per time Handling Fee of Balance Enquiry at Overseas CUP enabled ATMs Transactions Handling Fee of Cash Withdrawal at CUP enabled ATMs The fee will be waived till Dec 31 2014 Account City is defined as the City in which your account is registered 3 Fund Transfer through CUP network includes Fund Transfer at CUP enabled ATM and CUP Mobile Fund Transfer Fee waived for minimum cash withdrawal of RMB2 000 Service Charge may be incurred when withdrawing cash at
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