OnCommand Troubleshooting Guide
Contents
1. ASI SLAVE TCELL 5 447721 7 1 E E T A lal TI EN ue GOLDL INE PN G1 066012C 1 Visually inspect main board for any damaged or burnt components If damaged or burned replace the main PCB Page 222. HAYWARD n d OnCommand Troubleshooting Guide Table of Content HAYWARD Safety Precautions Overview Software Troubleshooting Local Display Relays Heaters Temperature Sensors Additional Error Codes Chlorinator Off Error Codes ee un Page 1 Pages 2 5 Page 6 Pages 8 Pages 9 10 Page 11 Pages 12 13 Pages 14 15 Pages 16 22 utions A A N gt ly A High Voltage Electrocution Hazard Safety Preca Hazardous voltage can shock burn cause serious injury and or death To reduce the risk of electrocution and or electric shock hazards e Only qualified technicians should remove the panel Replace damaged wiring immediately Insure panel is properly grounded and bonded HAYWARD Page 1 Overview When the check system light is illuminated the first step should always be to determine what error code is listed under the Default Menu by pressing the right arrow key until the error code s are displayed However additional detailed error codes may also be available under the Diagnostic Menu so be sure to check this menu as well Throughout this guide we will list the error codes as they are shown in the Default Menu HAYWARD Page 2 Overview To remove the left side display panel Hemove the two screws and open the door to access the wire harness connecting the disp
3. Slide the Main Switch to Push the diagnostic button until t 15 the Auto position t 9 1 5 or 1 3 appears on the display Super Chlorinate Auto Off To switch Cell Type cycle Main Switch from AUTO Super Chlorinate gt AUTO Super Chlorinate Super Chlorinate Super Chlorinate Auto Auto Auto Off Off Off Maximum Current Amps before shutdown T Cell 3 5 50 Cell 9 10 00 T Cell 5 6 75 Cell 15 10 00 HAYWARD Page 16 Check System Light Chlorinator Off High Salt Amps Error Messe Test the salt level in the pool using a suitable tester Be sure the tester has been calibrated and is clean Pool water will have to be removed and fresh water added to reduce the last level to the 3200 PPM level if found to be higher Check to make sure system is configured for correct model cell Page 16 Has system been switched over to Spa and now gives this fault High water temperatures such as in Spa combined with salt levels in the higher ranges and smaller bodies of water can possibly cause this fault Verify this by switching back to pool for 10 minutes without a fault or by setting the chlorinator to off zero percent in spa mode and then running in spa without a fault If a nuisance the salt level will have to be reduced to the lower ranges Remove and clean cell per the Goldline cleaning instructions Be sure to reset the average salt by following the instructions in the Aqua Rite Install
4. Note Heater must be configured for remote control operation according to the manufacturer s instructions Verify the temperature set point is at Verify Heater is enabled in the least 1 higher than the current water Configuration Menu temperature and the Heater LED is ON Heater Fool Heater 104 F Remove the remote control communication wiring that connect OnCommand with the heater and measure continuity between terminals 7 amp 8 If continuity exists the control is working and the problem is in the wiring of or the heater itself Otherwise replace the main PCB Q HAYWARD Page 11 Troubleshooting Temperature Sensors Place the control in Service mode Then remove the terminal strip from PCB and measure resistance across terminals of the Pool Spa Air or Solar sensor AIR SOLAR HEATER SENSOR SENSOR SENSOR RELAY Match the measured resistance value with the temperature chart on Page 13 If the measured value is 0 00 replace the sensor If the measured value is open or infinity check the sensor wiring for damage If OK replace the sensor Q HAYWARD Page 12 Temperature vs Resistance Chart HAYWARD Oh ms 8 861 8 651 5 447 8 2490 8 056 7 867 7 684 7 506 7 333 7 164 6 9909 6 8390 6 683 6 530 6 382 6 238 6 0907 5 960 5 827 5 697 5 570 5 446 5 326 5 208 5 094 4 982 4 873 A 767 4 664 4 563 4 464 4 368 4 274 4 183 4 094 4
5. Shut the system down and power back up If the display returns plug each connector back in one at a time and see if it affects the display Repair or replace any device or A device wiring that affects the WIRELESS J10 Loca display If not go to Step C BASE STN JMD DISPLAY CANTENNA HAYWARD 7 Local Display Blank No Lights EE Measure for 9 10 Volts DC across pins 1 and 3 Unplug local display harness red and yellow wires LOCAL DISPLAY gt 4 No voltage replace PCB voltage OK replace local display HAYWARD Page 8 Relay Not Working Verify the relay button is on and the Check for As VDC at the relay relay LED is lit on the local display coil If present go to next page If no voltage is present check the coil wire connections If OK replace the Main PCB j anm i1 F OM n EN b uh ATL Fa LP HAYWARD Page 9 Relay Not Workin 2 _ _ S Turn off circuit breaker supplying line voltage to relay and remove the Line and Load wiring Next make sure relay is ON and check for continuity between terminals 2 amp 4 and 6 amp 8 If continuity exists the relay is If no continuity exists working and the issue is in the replace the relay wiring of or the equipment itself HAYWARD Page 10 Heater Not Working
6. 007 3 9022 3 8390 3 758 Page 13 Additional Check System Errors Note If Variable Speed Pump is not being used change Filter Pump type in the Configuration Menu to remove these error codes Below is list of additional Check System error codes which relate to the 5 operation with Hayward s TriStar Energy Solution Variable Speed Pump amp Control Bridge Comm Pool VSC Comm Pool VSC Err xx opa Bridge Comm opa VSC Comm opa VSC Err xx Please refer to the pump service manual for detailed troubleshooting Q HAYWARD Page 14 Additional Check System Errors Below is a list of additional Check System error codes which relate to the 5 operation of an externally mounted Aqua Rite Chlorinator Off Test Salt Level Chlorinator Off High Salt Amps Chlorinator Off Freeze Protect Chlorinator Off PCB Error Chlorinator Off Solar Turn on Delay Ext Chlorinator Comm Error Chlorinator Off Low Volts Troubleshooting for each error code is shown on the following pages HAYWARD Check System Light On Chlorinator Off Test Salt Level Message Before operation the Aqua Rite must be configured for the chlorinator cell that will be used 4 15 is the factory default If the incorrect cell is chosen the salt level amperage and voltage will not be correct and the system will turn the chlorinator off
7. ation Manual Replace cell if message is still displayed after cleaning HAYWARD Page 17 Check System Light Chlorinator Off Freeze Protect OnCommand will turn the chlorinator off when the air temperature drops below the air temperature set point 42 33 F This is normal operation If the ambient air temperature is above the set point check to make sure the air temperature sensor is plugged in and not defective Page 12 Check System Light On Chlorinator Off PCB Error PCB error message indicates an internal fault with the PCB of the AquaRite MTS of the PCB is the solution HAYWARD Check System Light Chlorinator Off Solar Turn on Delay OnCommand has turned the chlorinator off while the actuators turn the valves for solar heat This is normal operation After three minutes the chlorinator will continue to operate If solar heat is not an option make sure to disable Solar in the Configuration Menu of the OnCommand Check System Light On Ext Chlorinator Comm Error Make sure the external AquaHite is powered up Next verify communication wiring connections from chlorinator to OnCommand PCB The wire connections should be identical from the OnCommand to the AquaRite 1 to 1 2 to 2 3 to 3 4 to 4 The AquaRite remotely controlled LED should be illuminated if properly connected If error code is still displayed verify the continuity ohms of each wire I
8. f open replace the communication wiring OnCommand AquaRite HAYWARD EN Check System Light 085013H 2 HUNG ENTERPRISE COMPANY 06010 DIGITAL MULTIMETER CEN TECH DIGITAL 2 MULTIMETER If voltage is good go to step If no voltage check to see that breaker If no voltage go to step R and or time clock are not off If voltage is good go to step S Check input jumpers for correct position 220 240 VAC jumpers on 2 amp 3 factory default 115 125 VAC jumpers 1 amp 2 and 3 amp 4 HAYWARD Page 20 Check System Light On Shut off power to the control box Disconnect the Test for continuity of blue white gray and violet wires from the main board 20 amp slow blow fuse and measure the following 08501 3 2 085013 2 28 cc TOP HUNG S TOP HUNG SPS ENTERPRISE C ENTERPRISI COMPANY Insert probes and measure resistance between the Blue amp White wires and the Violet amp Gray wires The readings should be 2 0 2 9 Ohms Replace fuse if blown If fuse OK go to step T If the readings of either of the two measurements are not 2 0 2 9 Ohms the transformer is faulty and should be replaced If measurements are OK go to step S HAYWARD Page 21 Check System Light On Verify 18 33 VDC between black amp red wires on main board If no low voltage replace rectifiers If voltage OK go to step 0 HAYWARD
9. lay panel to the integrated control board Next disconnect the harness from the display board and remove the door from the hinges To remove the right side panel Remove the two screws and open the door Next slide the door towards the right to remove HAYWARD Page 3 24 VDC voltage to relays Wireless Base Station antenna connection Air temperature sensor connection TL of 5 B ie 92 Pool Spa water temperature sensor connection Overview 3 Amp fuse for Local Display Variable Speed Pump amp External Chlorinator SPA Solar temperature i sensor connection Low voltage Heater relay connection HAYWARD Incoming Voltage 30600000 Valve Actuator connections Overview Filter Pump Relay Lights Relay Lc v Geen Auxiliary 1 Relay Auxiliary 2 Relay 120 or 240 VAC Incoming Power Ground Bus Bar NENNEN Note Remove screws 2 holding relay cover in place to access HAYWARD low voltage coil of relays Page 5 Software Troubleshooting One of the most important parts of troubleshooting control system is knowing what the system can do and why it is doing something Below are some examples of how the system operates in different situations These are the most common but you should thoroughly familiarize yourself with the installation and owner s manual to better understand the OnCo
10. mmand s operating rules 1 Ifthe Filter Pump is configured as a two speed pump the system will prevent the Low opeed Relay from activating at the same time as the filter pump relay The auxiliary button that was programmed to function as filter low speed will now become inactive The high and low speed are now toggled by pressing the filter button first time high second time low third time off 2 Any auxiliary relay that is Interlocked will not activate unless the system is in Pool Mode and the Filter Pump Relay has been activated for at least three 3 minutes 3 Certain features or devices have to be configured in the system so that the OnCommand knows they exist otherwise they will not operate Example If a heater is not enabled call for heat will not be generated thus the heater relay will not close 4 If an Aqua Rite or other external chlorinator is not wired to OnCommand the option for chlorinator configuration will not be present in the Configuration Menu OHAYWARD Local Display Blank No Lights Verify 115 120 or 220 240 Volts AC incoming voltage on white and black wires located on the right side Blank local display If no voltage is measured check connection from breaker and that breaker is turned on Also verify line in voltage to panel from main branch Correct if necessary and go to Step B Unplug bus strip for remote display as well as the wireless antenna base station connector
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