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1. Copyright 2006 Pluscom Technologies Limited 44 Pluscom Skype PSTN Gateway Dial Plan Rule Initiate VoIP Call Send Key Call Waiting Sequence 1 Conference Key Sequence 2 Call Forward Phone Line to VoIP Call Forward VoIP to Phone Line Toll bypass Phone Line to VoIP Toll bypass VoIP to Phone Line Check for and listen to Skype voicemail Call Recorder SPG 11 User Manual Explanation of the Rules press these keys to get a VoIP dial tone You can now dial a SkypeOut call or a Skype speed dial call from your telephone handset Example Press to get a VoIP dial tone to press again to turn back to regular dial tone press this key following the phone number or speed dial number when making a VoIP call Example Press to get a VoIP dial tone speed dial number for example 77 to make a VoIP call press these keys during a call to switch between a VoIP and regular call For example to switch from a regular telephone call to an incoming Skype call or to switch from a Skype call to an incoming regular phone call press these keys during a call to conference a VoIP and regular call In order to forward incoming Skype calls to a telephone number such as your mobile phone please refer to the manual in detail In order to forward incoming regular calls to a VoIP call such as through SkypeOut or to a Skype account enter speed dial number e g 77 associated with
2. Step 2 Click Yes Ls jj x This will install Pluscom USB YolP Adaptor on your computer Do you want to continue w Step 3 Check the I have read and agree to the terms and conditions as stated above checkbox and then click Agree Copyright 2006 Pluscom Technologies Limited 12 Pluscom Skype PSTN Gateway SPG 11 User Manual End user license agreement x End User License Agreement This Product is protected by copyright and other intellectual property laws and treaties and is being made available solely for use by you in accordance with the following License Agreement terms and conditions Any use reproduction or redistribution of the included Software that is not in accordance with the License Agreement is expressly prohibited and may result in civil and criminal penalties THE VENDOR AND ITS SUPPLIERS ARE WILLING TO LICENSE THIS PRODUCT TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT BY CHECKING THE have read and agree to the terms and conditions as stated above CHECKBOX AND PRESSING THE I agree BUTTON YOU AGREE TO BE BOUND BY THE FOLLOWING LICENSE AND YOU REPRESENT THAT YOU ARE AUTHORIZ TO ACCEPT THE LICENSE ON BEHALF OF YOUR EMPLOYING OR RETAININ ENTI IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE PRESS Cancel BUTT YOU WILL NOT BE ABLE TO CONTINUE THE INSTALLATION PROCESS OR USE T J CNETWARE gt IV have re
3. There are several reasons why Skype VoIP Gateway may not function Skype VoIP Gateway may not work properly with some 4 wire multiline phones e Make sure the Skype VoIP Gateway is connected to the PC and Pluscom Agent is running green phone in the Windows System Tray e Make sure the handset is connected to the phone jack on the Skype VoIP Gateway and not the line jack e If the Skype application was terminated for any reason while the Pluscom agent was running you will need to exit the Pluscom agent and then restart it e Some telephone handsets require a battery to be installed in order to ring If your handset supports a battery make sure there is a battery installed and that the battery is not depleted 6 6 Cannot hear the Skype call in telephone handset Cannot hear the Skype call in telephone handset Check to make sure that Skype is configured to use the Pluscom Audio device as it s Audio In and Audio Out Sound Device This is done as following Select Options from the Skype Tools Menu as shown below Copyright 2006 Pluscom Technologies Limited 49 Pluscom Skype PSTN Gateway SPG 11 User Manual File view Contacts MES 1 Help 42 g Create a Conference Call h SkypeOut Add Contact Search fry Skypeln v a Voicemail count amp Contacts e bid m 5 Call Forwarding Share Skype with a Friend Recent Chats Bookmarked Chats Clear History Archive
4. To locate driver files and complete the installation click Nest What do you want the wizard to do Search for a suitable driver for my device recommended Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel Step 8 Check the option CD ROM drivers and then click Next Found New Hardware Wizard Locate Driver Files Fates Where do you want Windows to search for driver files Sy Search for driver files for the following hardware device o USB Device The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations IT Floppy disk drives M CD ROM drives 7 Specify a location Microsoft Windows Update lt Back Cancel Copyright 2006 Pluscom Technologies Limited 15 Pluscom Skype PSTN Gateway SPG 11 User Manual Step 9 Click Next Found New Hardware Wizard Driver Files Search Results The wizard has finished searching for driver files for your hardware device Step 10 Click Finish a TEESE Copyright 2006 Pluscom Technologies Limited 16 Pluscom Skype PSTN Gateway SPG 11 User Manual Found New Hardware Wizard Completing the Fou
5. What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Step 10 Click Continue Anyway Hardware Installation A The software you are installing for this hardware Pluscom Virtual Audio has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOF Installation Copyright 2006 Pluscom Technologies Limited 9 Pluscom Skype PSTN Gateway SPG 11 User Manual Step 11 Please wait while the wizard installs the software Found New Hardware Wizard Please wait while the wizard installs the software Step 12 Check the option Allow this program to use Skype and then click OK RT Another program wants to use Skype ka Another program is trying to access Skype This can be a potential security risk What would you like to do Name PluscomAgent exe Publisher Pluscom Allow this program to use Skype Allow this program to use Skype but ask again in the Future Do not allow this program to use Skype W
6. there is no guarantee that this software works correctly with Windows Pluscom Virtual Audio Device If you want to search for Microsoft digitally signed software visit the Windows Update Web site at http windowsupdate microsoft com to see if one is available Do you want to continue the installation Step 16 Check the option Allow this program to use Skype and then click OK S Skype Another program wants to use Skype S Another program wants to use Skype S af Another program is trying to access Skype This can be a potential security risk What would you like to do Name PluscomAgent exe Publisher Pluscom Allow this program to use Skype Allow this program to use Skype but ask again in the Future Do not allow this program to use Skype What does this mean aa Copyright 2006 Pluscom Technologies Limited 20 Pluscom Skype PSTN Gateway Step 17 The wizard has finished installing the software and then click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for O Pluscom Virtual Audio AA Click Finish to close the wizard SPG 11 User Manual Step 18 You must restart your computer before the new settings will take effect and then click Finish x Q You must restart your computer before the new settings will take effect Do you want to restart your computer n
7. EE E E OE E E E OET 47 Copyright 2006 Pluscom Technologies Limited 6 Trombleshoa ting iis ssissisicosisissiaccsssinccssaseseussiansadevsds Sacsvoanssesesaapsccednsvadsvsbatoussaaenedeurs 47 6 COMMON 1 accesso ac hve E ENE naaespuaatacees 48 6 2 Wrong Device Installed in ispsissevescacena shaeeasdenurcaaveccadaan sie hewcanocsnicins 48 6 3 Softphone Version Wari G ino cveasvicivssededed ev div eeddalbevnsnteedcacesnans 48 6 4 Cannot hear dial tone when I pick up the handset connected to theSkype VoIP CA as ee e ce eccen tee pcan teed eens een taser cee oar ee cee ee 49 6 5 Skype VoIP does not appear to be responding to incoming calls 49 6 6 Cannot hear the Skype call in telephone handset 0 0 cesses 49 6 7 Call Forwarding is not working properly 0 ccetceeeseetteetteetteeeteeee OL 6 8 Toll bypass is not working properly 1 ss cceicssccaecisececadeceesgseviecetentases D2 6 Appendix _A ec ject dene care aes se i cteO e e 54 IVR FlOW Chiat tisccccccccicdidecscccccaahideckiadediccsscicddvensdazcdanesaceccadececcdacseddacascauacndusdedeess 54 Copyright 2006 Pluscom Technologies Limited Pluscom Skype PSTN Gateway SPG 11 User Manual 1 Introduction SPG 11 is Pluscom s latest USB interface voice gateway It supports call transfer between Skype and PSTN and secondary dialing SPG 11 enables ordinary desktop telephone to dial and receive Skype calls When the user is not availabl
8. SPG 11 User Manual Found New Hardware Wizard Locate Driver Files Where do you want Windows to search for driver files Search for driver files for the following hardware device a VolP Audio Device The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations Il Floppy disk drives M CD ROM drives J Specify a location Microsoft Windows Update lt Back Cancel Step 14 Click Next Found New Hardware Wizard Driver Files Search Results Fates The wizard has finished searching for driver files for your hardware device SY The wizard found a driver for the following device o VolP Audio Device Windows found a driver for this device To install the driver Windows found click Next 6 e usb driversslvad inf lt Back Cancel Copyright 2006 Pluscom Technologies Limited 19 Pluscom Skype PSTN Gateway SPG 11 User Manual Step 15 Click Yes Digital Signature Not Found x The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested The software you are about to install does not contain a Microsoft digital signature Therefore
9. Skype PSTN Gateway SPG 11 User Manual Pluscom USB oIP Adaptor configuration 3 mix General Call handling Call recorder m Incoming Internet calls Incoming PSTN calls Just ring handset Just ring handset Call forward Call forward ta ta 7 Answering machine Answering machine IV Enable administrative mode IV Enable administrative mode Rings before response 2 X Rings before response 2 Administrative mode Pin number fi 234 Voice menu language Power management Language OS locale IV Disable standby hibemate Pluscam Pluscom USB VolP Adaptor Cancel Apply Once enable you can call in to your PSTN line or your VoIP account to remotely access Pluscom When you call in you will hear the outgoing message or the call forward message During the message you should press the key followed by the pin code and key again You have 3 trials to enter the pin code before the call is disconnected Once authenticated you can do the following by listening to and responding to the IVR voice prompts e Make a toll bypass call explained in the Toll Bypass section e Listen to and or delete Pluscom TAM recorded voice messages e Change the outgoing message e Access the VoIP service voicemail when calling from PSTN Your pin code can be between 4 and 8 digits 5 4 4 Toll Bypass Once authenticated as explained in the Remote IVR Access
10. accessed locally by picking up the Pluscom connected telephone handset going off hook and switching to VoIP dialtone if you have pending VoIP service or Pluscom TAM voice messages the VoIP dialtone will have a stutter dial by pressing the key At this point the IVR system will provide all the necessary voice queues for the following e Listen to locally Pluscom TAM recorded voice mails e Delete locally Pluscom TAM recorded voice mails e Access the VoIP service provider voice mail system e Configure the Pluscom TAM record new outgoing message restore the factory default outgoing message You can press DTMF digits while the menu is being played if you are familiar with the menu options and flow There is no need to wait until the end of each voice queue The same applies for voice messages browsing you may repeat the voice message 1 delete the voice message 2 or skip to next voice message 3 while the voice message is being played Each menu will be played up to 3 times 5 sec silence between repetitions if no is action taken by user within this time the call would disconnect with goodbye message 5 4 3 Remote IVR Access In order to access the IVR remotely the Answering Machine OR Call forward option AND Enable administrative mode option must be set for the network Internet and or PSTN you would like to call in on as shown below Copyright 2006 Pluscom Technologies Limited 39 Pluscom
11. section you can make a call on the other network This is referred to as toll bypass For example you can call in on the VoIP network and make a PSTN call or you can call in on the PSTN line and make a VoIP call In order to make a call simply enter the desired number or speed dial number followed by the key and you call will be placed Copyright 2006 Pluscom Technologies Limited 40 Pluscom Skype PSTN Gateway SPG 11 User Manual If you call in via PSTN and make a VoIP Toll Bypass call you can terminate the call by pressing for quick termination or simply hang up If you call in via the VoIP network and make a PSTN Toll Bypass call you can terminate the call by ending the VoIP session 5 5 Skype Voicemail With Pluscom active the attached telephone handset can be used to check for and listen to your Skype voicemail You can access your voice mail only when there is no call in progress In order to access your voicemail 1 Pick up the attached telephone handset Press to get VoIP dial tone Ifa new Skype voice message exists the VoIP dial tone will have an intermittent beep Press to access IVR system Follow the menus to access Skype voice mail mode Once in voice mail mode the first message is played automatically At the end of each message a trailing beep is played At the end of the last messages a trailing beep beep beep is played During the playing of current mess
12. the Skype User without the key as shown above or enter the SkypeOut number e g 0016175551212 please refer to the manual in detail When you call into your telephone line you will enter the IVR Enter and the pin code followed by the button and then enter the Skype speed dial e g 77 or the SkypeOut telephone number e g 00 country code telephone number followed by the button Please refer to the manual in detail Example 1 for Skype speed dial 1234567 Pin Number 1 77 Example 2 for SkypeOut telephone number 1234567 Pin Number 1 00 country code telephone number When you Skype into the Skype VoIP Gateway you will Enter the IVR Enter and the pin code followed by the button and then enter the telephone number you want to dial on the PSTN line followed by the key Please refer to the manual in detail Example Skype into the Skype VoIP Gateway Pin Number 1 telephone number Repeat current message gt press 1 key Delete current message move to next gt press 2 key Keep current message move to next gt press 3 key Delete all messages gt press 9 key Automatic Manual press 7 keys start recording press 8 keys stop recording Copyright 2006 Pluscom Technologies Limited 45 Pluscom Skype PSTN Gateway SPG 11 User Manual 5 8 Disabling Pluscom In order to disable Pluscom right click on the Pluscom agent in the system tray and sel
13. 1 User Manual Step 4 Click OK and then click Close Say hello to Skype Test Call Say Hello To Skype Test Call Add Skype Test Call echo123 to your Contact List and request his her contact details tess Enter a message to introduce yourself To see more ways to send your contact details click Show Options below a Imaam Copyright 2006 Pluscom Technologies Limited 25 Pluscom Skype PSTN Gateway SPG 11 User Manual S Skype Add a Contact mE Add a Contact Enter the Skype Name full name or e mail address of the person you wish to add to your contact list We Found multiple results Please choose which one is the person you are looking For or search again T view Profile Q Add Selected Contact Full Name Skype Name Country Region city Language echol237984 Echo echo1236028 China Chinese echo123 nmarci9s Hungary Cs m r Hungarian Lukash Duplaga echo1233 Armenia Yangpo Russian Close Step 5 Call Echo Sound Test Service echo123 now You should see the following screen and the telephone connected to the Skype VoIP Gateway should ring Pick up the handset and follow the instructions The Echo Test Service will ask you to leave a message which will be played back immediately This will help you verify that the Skype VoIP Gateway Skype VoIP Gateway driver and the telephone handset are all connected and installed properly o I ne a EEEEEEEE Cop
14. 1 User Manual Appendix A IVR Flow Chart Your call is being forwarded You have reached the Pluscom answering machine Please leave End your message after the Configured to Answering Machine Exit IVR Record msg enter your PIN code You have entered a wrong pin Wrong code PIN more Than max trials Thank you Exit IVR the call will Disconnect disconnect now DialPinNbr Please dial the telephone number followed by the star key ExirIVR toll bypass To enter the Answering 2 Machine system please G 6 press 2 Incoming Incoming PSTN VoIP To make a Toll bypass 1 call please press 1 PhoneNbr PerformTB AMEnter Copyright 2006 Pluscom Technologies Limited 54 Pluscom Skype PSTN Gateway SPG 11 User Manual iste Local _ Tolisten to local voice 1 Handset messages please press 1 G l 2 To delete all local voice 5 l messages please press 2 3 Exit IVR Soft phone VM To access the VoIP network voice mail please z For Answering Machine configuration please ML MDele IVMSoftPho All locally recorded messages would be deleted i To confirm please press 1 8 to cancel please press 2 MConfi onfirm VMDelConfirm VMDelNot c cance To listen to the locally recorded voice messages please press 1 VMListen To delete all locally recorded voice messages please press 2 VMDelete For Answering Ma
15. 4 Voice menu language Power management Language OS locale IV Disable standby hibemate Pluscam Pluscom USB VolP Adaptor Cancel Apply Note your Pin number This can be changed and will be required in order to check messages or change the TAM options remotely After all changes are made press Apply and then OK At this point the Pluscom TAM will answer incoming calls after the desired number of rings The caller will then hear the Outgoing message and have a chance to leave an incoming message Voicemail messages are stored on the computer in WAV format in the following folder c program files Pluscom Pluscom Personal VoIP Gateway IVR VoiceMail 5 4 1 Interactive Voice Response IVR The IVR system provides access to the Pluscom TAM for managing recorded messages as well as configuring the TAM In addition the IVR provides access to Toll Bypass explained in the Toll Bypass section and the VoIP service provider Voicemail The IVR system can be accessed from the local telephone handset connected to Pluscom as well as via calling in remotely explained in the Remote Administrative Access section Copyright 2006 Pluscom Technologies Limited 38 Pluscom Skype PSTN Gateway SPG 11 User Manual Not all features are supported in all modes i e local access versus remote access See Appendix A for a detailed flow chart of the IVR system 5 4 2 Local IVR Access The IVR is
16. Contacts Change Language Options Type Skype Name or number with country code 2 907 668 Users Online Copyright 2006 Pluscom Technologies Limited 50 Pluscom Skype PSTN Gateway SPG 11 User Manual Now select Sound Devices as shown below Skype Options Gerieral Sound Devices E fo Privacy i P Notifications 4 Windows default device A Sounds Sound Devices Hotkeys iy Connection Call Forwarding amp Voicemail Video BETA Related Tasks D Updates sms messages 4 Advanced Check the Audio In and Audio Out list boxes and make sure Pluscom Virtual Audio device is selected 6 7 Call Forwarding is not working properly e Make sure that a telephone cable is plugged into the Skype VoIP Gateway jack and to the wall phone plug e Make sure call forwarding is configured properly in the Pluscom Agent gt Configure gt Call forwarding tab e Try to dial the telephone number as you have entered in the Pluscom Call Forwarding dialog box If you are on a PBX make sure you have entered enough commas after the 9 for example to make sure that Pluscom waits for the dial tone before dialing the telephone number e Make sure your computer is not going into suspend sleep mode This will prevent forwarding from working Copyright 2006 Pluscom Technologies Limited 51 Pluscom Skype PSTN Gateway SPG 11 User Manual 6 8 Toll bypass is not w
17. User Manual Skype PSTN Gateway Built in Answering Machine Vi All brand and product names mentioned in this manual are trademarks and or registered trademarks of their respective holders Copyright 2006 Pluscom Technologies Limited Table of Content PWM Gr CON cdececesscantccactce Zeecceeadeaacaceecensetdancncesadeacetaden fecacteseddescusemmnceencdencencntacts 1 2 Before VOU Betin xcssicnccsascccepcssinaesseusscenwssenscovssesnnssiecoativesuncsesnencanuss cencssavesssoussees 2 21 Pac hee Contents esisiini E AR N EA EEEE TEN RRITE A 2 2 2 PRCT CHING INI Ss cacilea sa esceeminsaunanenad eenaca senator sana newsaitnesenatersetaacentncrdeeemsananearanedesamteess 2 Be VOR VU xian castes EE E ET 3 3 1 Skype VoIP Gateway Overview cccccccccsscceesseceesseceeseeceesaeceesaeeeesaeeeeaaes 3 Dela POMS EE EA E EE 3 3 22 LED D sCriptioi skeneris irises EEEE RE E EE EEEE E 3 4 Installing Gateway os tictcoceterciarstecarereornert en Gemireai a eerie ase 4 4 1 Skype VoIP Gateway Installation 0 cece ccecceeeseceenteceeseeeesaeeeenaeeeenaes 4 Gh AY TINS XP eee ce cectccrstgdacce eecascitcuteas uesanstunteaeacceceranes tusteacensearaenesaincensouens 4 4 1 2 Windows 2000 risina a S 12 S5 Configuratii oossoo R REEE A EE E e 22 5 1Skype VoIP Gateway States 0 0 0 cecccceescecesececeseeecnneeeeseeeesaeeeenaeeeenaeeseaeees 22 NM DIN had ect E cee cde E A 22 Dil 2 REC A hence anaacdeani ena EE 22 5 1 3 No phone in the sys
18. Version Warning If you get a Softphone Version Warning from Pluscom then you should upgrade your softphone to the latest version Otherwise Pluscom may not operate properly Pluscom does not appear to be responding to incoming calls There are several reasons why Pluscom may not function e Pluscom may not work properly with some 4 wire multiline phones e Make sure the Skype VoIP Gateway is connected to the PC and Pluscom Agent is running green phone in the Windows System Tray e Make sure the handset is connected to the phone jack on the Skype VoIP Gateway and not the line jack e If the Skype application was terminated for any reason while the Pluscom agent was running you will need to exit the Pluscom agent and then restart it e Some telephone handsets require a battery to be installed in order to ring If your handset supports a battery make sure there is a battery installed and that the battery is not depleted Copyright 2006 Pluscom Technologies Limited 48 Pluscom Skype PSTN Gateway SPG 11 User Manual 6 4 Cannot hear dial tone when I pick up the handset connected to the Skype VoIP Gateway Cannot hear dial tone when I pick up the handset connected to the Skype VoIP Gateway Check to make sure that the handset is connected to the correct jack on the Skype VoIP Gateway 6 5 Skype VoIP does not appear to be responding to incoming calls There are several reasons why Skype VoIP Gateway may not function
19. ad and agree to the terms and conditions as stated above m Step 4 Please Plug In your Personal VoIP Adaptor and then click OK E Please plug in your Pluscom USB YolP Adaptor and press OK Step 5 Connect the USB cable to the Skype VoIP Gateway USB port The other end of the USB cable must be connected to a USB port on your computer or to an AC Powered USB hub a Copyright 2006 Pluscom Technologies Limited 13 Pluscom Skype PSTN Gateway SPG 11 User Manual A oh wet a Phone Cable PSTN Wall Phone Jack The Skype VoIP Gateway MUST not be connected to a bus powered USB hub Step 6 Click Next Found New Hardware Wizard Welcome to the Found New ey Hardware Wizard SS This wizard helps you install a device driver for a hardware device To continue click Next Cancel Step 7 Check the option Search for a suitable driver for my device recommended and then click Next Copyright 2006 Pluscom Technologies Limited 14 Pluscom Skype PSTN Gateway SPG 11 User Manual Found New Hardware Wizard Install Hardware Device Drivers cate device driver is a software program that enables a hardware device to work with SY an operating system This wizard will complete the installation for this device o USB Device 4 device driver is a software program that makes a hardware device work Windows needs driver files for your new device
20. adapter that this is not a standard call but a Skype call you will hear a new dial tone press the speed dial number e g 99 and then press the asterisk key 5 2 2 Setting Up Skype Speed Dial This section describes how to setup speed dials in Skype This is required in order to use a Skype VoIP Gateway connected handset to dial to a Skype contact It is not required for making SkypeOut calls using a Skype VoIP Gateway connected handset Step 1 Right click on the desired contact as shown below and select Set Speed Dial Copyright 2006 Pluscom Technologies Limited 28 Pluscom Skype PSTN Gateway SPG 11 User Manual File View Contacts Tools al Help Q A O 4dd Contact Search Conference Chat v Lo My Account Contacts a Dial B History A gis Start Call Start Chat pye a di Send Contacts see ft Send File a Send Voicemail Invite to Conference View Profile Rename Set Speed Dial Remove From Contacts Block This User Request Contact Details a View Chat History Type Skype Name or number with country code 2 962 942 Users Online Step 2 Enter the desired speed dial number e g 99 as shown below and press the OK button Copyright 2006 Pluscom Technologies Limited 29 Pluscom Skype PSTN Gateway SPG 11 User Manual S Skype Set Speed Dial Number Set Speed Dial Number Enter new speed dial number
21. age and within 5 seconds following the end of message the you can press the 1 2 3 9 in order to perform the following actions CeONIDAKMRWHN User Action Repeat current message Delete current message move to next Keep current message move to next Delete all messages GUNEA lt 10 If you don t enter any valid key within 5 sec after message has ended the system will behave as if you pressed 3 To exit voicemail mode press or place the attached telephone in the handset i e on hook Alternatively pressing 1 will also exit voicemail mode In either case the currently playing message will be stopped 5 6 Recorder With Pluscom active the attached telephone handset can be used to check for and listen to your Skype voicemail The call recorder is accessed and configured through the Pluscom Agent Call Recorder tab as shown below Copyright 2006 Pluscom Technologies Limited 41 Pluscom Skype PSTN Gateway SPG 11 User Manual 2 Pluscom USB oIP Adaptor configuration 2 x General Call handling Call recorder m Location C Documents and Settingsikamal My Documents Recordings wee Open folder m Automation Minimum free disk space MB for enabling recording 130 7 Record all calls m Manual control Pluscam Pluscom USB VolP Adaptor Cancel Apply You can change the default location where the recordings will be stored by pressing the but
22. are Wizard This wizard helps you install software for USB Device C If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Step 7 Please wait while the wizard installs the software Copyright 2006 Pluscom Technologies Limited 7 Pluscom Skype PSTN Gateway SPG 11 User Manual Found New Hardware Wizard E Please wait while the wizard installs the software y Pluscom USB VolP Adaptor slusbyip sys To C WINDOWS system32 DRIVERS lt Back Next gt Cancel Step 8 The wizard has finished installing the software and then click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for YD Pluscom USB VolP Adaptor Click Finish to close the wizard lt Back f Cancel Step 9 Copyright 2006 Pluscom Technologies Limited 8 Pluscom Skype PSTN Gateway SPG 11 User Manual Check the option Install the software automatically Recommended and then click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for VolP Audio Device If your hardware came with an installation CD lt 6 or floppy disk insert it now
23. are stack will work fine i e voice streams will be directed ok from to the telephone handset The Virtual Audio device override is happening regardless of the order of installation e Pluscom Software installed first than Bluetooth driver installed the problem occurs immediately after Bluetooth device installation Bluetooth driver installed first than Pluscom Software installed the problem occurs after booting the system Bluetooth virtual audio device renames Pluscom virtual audio device in few locations of the operating system It renames Pluscom virtual audio device in sound and audio devices properties and it renames Pluscom virtual audio device in Skype sound devices You can see that in the device manager Pluscom virtual audio device exists In order to address this issue Bluetooth SW vendor need to change the behavior of their device installation Copyright 2006 Pluscom Technologies Limited 52 Pluscom Skype PSTN Gateway SPG 11 User Manual Error message appeared saying to upgrade to a later version When using Skype 2 0 Error message appeared saying to upgrade to a later version To resolve this issue is to update the driver to 1 16 03 or later one Cannot work with PSTN Skype VoIP Gateway only supports the analog signal not digital one form telecom or PBX Please make sure the line you connected to is analog signal Copyright 2006 Pluscom Technologies Limited 53 Pluscom Skype PSTN Gateway SPG 1
24. chine configuration please press 4 All local voice All locally messages will be recorded voice deleted messages deleted AMConfig1 VMDelNot To confirm please press 1 to cancel please press 2 cancel confirm VMDelConfirm Copyright 2006 Pluscom Technologies Limited 55
25. configured to answer incoming VoIP and PSTN calls The answering machine can be accessed and configured from the local telephone handset connected to Pluscom as well as remotely by calling into the PSTN line connected to Pluscom The access is enabled via the Pluscom Interactive Voice Response IVR system The Pluscom TAM can be used in conjunction with or independent of any VoIP voicemail service you may be subscribed to When you access the Pluscom TAM you will be able to access the VoIP service voicemail if subscribed as well as the Pluscom voice messages The answering machine is disabled by default In order to enable the Pluscom TAM bring up the Pluscom Agent gt Call handling tab and press the Answering machine radio dial for Incoming Internet calls for incoming VoIP calls and or Incoming PSTN calls for incoming phone calls and select the desired number of rings before the TAM answers as shown below Copyright 2006 Pluscom Technologies Limited 37 Pluscom Skype PSTN Gateway SPG 11 User Manual Pluscom USB oIP Adaptor configuration 3 mix General Call handling Call recorder m Incoming Internet calls Incoming PSTN calls Just ring handset Just ring handset Call forward Call forward ta ta 7 Answering machine Answering machine IV Enable administrative mode IV Enable administrative mode Rings before response 2 X Rings before response 2 Administrative mode Pin number fi 23
26. e SPG 11 can forward SKYPE call to mobile phone or any other specified number With SPG 11 installed on one s computer the user can use mobile phone to dial pre set user on Skype You can manage Skype voice mail in regular phone SPG 11 is a bridge between SKYPE and traditional telephone PSTN The built in Answering Machine with configurable greeting massage helps you record local voice mail and guides you to Forward Calls It has the richest functions and features among USB voice gateways available in the market After you follow the simple installation you will be able to do the following e Continue to make and receive regular calls as you normally do e Make and receive Skype calls using your standard telephone e Forward Skype calls to your mobile phone e Make Skype calls from your mobile phone even when you are away from your computer e Switch between a Skype call and a regular phone call e Check Skype voicemail from your handset e Use the Pluscom Gateway as an Answering Machine for PSTN and VolP calls e Record incoming Skype PSTN and forwarded calls as wave WAV files Copyright 2006 Pluscom Technologies Limited 1 Pluscom Skype PSTN Gateway SPG 11 User Manual 2 Before You Begin Before you begin installing and configuring your Skype Voip Gateway make sure to check the following 2 1 Package Contents The Skype VoIP Gateway package includes the 1 Pluscom Skype VoIP Gateway 2 USB Cable 3 Telephon
27. e Cable 4 AUTORUN CD ROM 5 Quick Installation Guide 2 2 Requirements In order to install the Skype VoIP Gateway you will need the following 1 Skype VoIP Gateway USB cable RJ11 cable Telephone regular telephone cordless phone DECT phone Telephone service for conf call 3 way calling and forwarding features Broadband internet service is recommended PC with the following minimum specifications e Pentium 400MHz or equivalent e Windows 2000 or XP e Available USB port 1 0 1 1 or 2 0 e Skype version 1 1 or higher www skype com must be installed 128MB RAM e 10MB available hard disk space e CD ROM drive to install Skype VoIP Gateway software from the supplied CD ROM NNW MN BW LD 8 Recommended PC specification for optimal performance e Pentium 1GHz or equivalent e Windows 2000 or XP e Available USB port 1 0 1 1 or 2 0 e Skype version 1 3 or higher www skype com must be installed e 256MB RAM e 30MB available hard disk space e CD ROM drive to install Skype VoIP Gateway software from the supplied CD ROM Note that the Skype VoIP Gateway must be connected directly to the PC USB port or to an AC Powered USB hub It CANNOT be installed on a bus powered USB hub Copyright 2006 Pluscom Technologies Limited 2 Pluscom Skype PSTN Gateway SPG 11 User Manual 3 Overview 3 1 Skype VoIP Gateway Overview 3 1 1 Ports USB port Connect the USB cable to the Skype VoIP Gateway USB port Th
28. e other end of the USB cable must be connected to a USB port on your computer or to an AC Powered USB hub The Skype VoIP Gateway MUST not be connected to a bus powered USB hub PHONE Jack Connect a standard telephone handset to the Skype VoIP Gateway phone jack using a telephone cable LINE Jack Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack 3 2 2 LED Description Power LED The LED stays lighted to indicate the system is power on properly Copyright 2006 Pluscom Technologies Limited 3 Pluscom Skype PSTN Gateway SPG 11 User Manual 4 Installing Gateway 4 1 Skype VoIP Gateway Installation DO NOT CONNECT THE SKYPE VOIP GATEWAY TO YOUR COMPUTER UNTIL INSTRUCTED TO DO SO BY THE SKYPE VOIP GATEWAY INSTALLATION WIZARD The following instructions will guide you through the process of installing the Skype VoIP Gateway The installation procedure is to e Install Skype e Start the Skype VoIP Gateway SW installation step 1 below e Plug in the Skype VoIP Gateway WHEN INSTRUCTED TO DO SO e Verify the installation is OK e Connect a telephone handset to the Skype VoIP Gateway e Connect the Skype VoIP Gateway to the wall jack Note that this is optional and only required for the forwarding features e Use your Skype VoIP Gateway to make and receive Skype calls The detailed instructions follow If Skype is not already installed on your computer visit http www skype com and follow
29. e with the License Agreement is expressly prohibited and may result in civil and criminal penalties THE VENDOR AND ITS SUPPLIERS ARE WILLING TO LICENSE THIS PRODUCT TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT BY CHECKING THE have read and agree to the terms and conditions as stated above CHECKBOX AND PRESSING THE I agree BUTTON YOU AGREE TO BE BOUND BY THE FOLLOWING LICENSE AND YOU REPRESENT THAT YOU ARE AUTHORIZ TO ACCEPT THE LICENSE ON BEHALF OF YOUR EMPLOYING OR RETAININ ENTI IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE PRESS Cancel BUTT YOU WILL NOT BE ABLE TO CONTINUE THE INSTALLATION PROCESS OR USE T Y CACT ADC lt il 5 IV Ihave read and agree to the terms and conditions as stated above m Step 4 Please Plug In your Personal VoIP Adaptor and then click OK al Please plug in your Pluscom USB VolP Adaptor and press OK Step 5 Connect the USB cable to the Skype VoIP Gateway USB port The other end of the USB cable must be connected to a USB port on your computer or to an AC Powered USB hub Copyright 2006 Pluscom Technologies Limited 6 Pluscom Skype PSTN Gateway SPG 11 User Manual ma The Skype VoIP Gateway MUST not be connected to a bus powered USB hub Step 6 Check the option Install the software automatically Recommended and then click Next Found New Hardware Wizard Welcome to the Found New Hardw
30. ect Quit as shown below About Configure we Ou 9 1 47 AM You can now disconnect the Skype VoIP Gateway from the PC Installing a New Version When you install a new version of Pluscom software at the end you will see a slightly different Skype warning message as shown below Select Allow this program to use Skype and press OK as shown below S Skype Q Another program wants to use Skype WARNING A changed program is trying to access Skype What would you like to do Name Pluscom Agent exe Allow this program to use Skype Allow this program to use Skype but ask again in the Future O Do not allow this program to use Skype What does this mean Copyright 2006 Pluscom Technologies Limited 46 Pluscom Skype PSTN Gateway SPG 11 User Manual 5 9 Uninstall Step 1 Click Start gt All Programs gt Pluscom Personal VoIP Gateway gt Uninstall Accessories gt ax amp Internet Explorer Ee Documents gt 5 Outlook Express f 4 MSN Messenger 7 5 2 Settings E Microsoft Office yy Search gt I PrimoPDF 2 Download Accelerator 2 Help and Support ESE SF Run J A Associates fa Pluscom USB YoIP Adaptor Programs W ON ON d amp PluscomMonitor Log Off Fawad E ReadMe a Uninstall Windows XP Professional g Turn Off Computer Ln Col REC TRK EXT OVR ta Step 2 Click Yes Setur xl This w
31. es Limited 22 Pluscom Skype PSTN Gateway SPG 11 User Manual Add a Co a Search For Skype Users Import Contacts Manage Blocked Users ee Caper Send Contacts oxy Contacl a gt memrenaeeeeeeseseeeesececseseseceeeesseecceceseeeeeceseseeeeseeeeneseseceeeeseeeesesesoeo 4 i Skype Test Call Type Skype Name or number with country code Wr 2 online 2 972 254 Users Online Step 2 Enter echo123 Call Echo Sound Test Service and then click Search Copyright 2006 Pluscom Technologies Limited 23 Pluscom Skype PSTN Gateway SPG 11 User Manual S Skype Add a Contact Add a Contact Enter the Skype Name full name or e mail address of the person you wish to add to your contact list Cancel Step 3 Click Add Selected Contact S Skype Add a Contact Add a Contact Enter the Skype Name full name or e mail address of the person you wish to add to your contact list echo123 We Found multiple results Please choose which one is the person you are looking For or search again view Profile Q Add Selected Contact Full Name Skype Name Country Region City Language echo1237984 Echo echo1236028 China Chinese echo123 nmarci9s Hungary Cs m r Hungarian Lukash Duplaga echo1233 Armenia Yangpo Russian y Cancel Copyright 2006 Pluscom Technologies Limited 24 Pluscom Skype PSTN Gateway SPG 1
32. es place and press the Apply and or OK button as shown below Copyright 2006 Pluscom Technologies Limited 33 Pluscom Skype PSTN Gateway SPG 11 User Manual amp Pluscom USB YoIP Adaptor configuration General Call handling Call recorder r Incoming Internet calls Incoming PSTN calls Just ring handset Just ring handset Call forward Call forward to 333 to C Answering machine C Answering machine MV Enable administrative mode F Enable administrative mode Rings before response 2 X Rings before response 2 m Administrative mode Pin number fi 234 Voice menu language Power management Language os cali 7 V Disable standby hibernate Pluscam Pluscom USB YolP Adaptor Cancel Apply If you are on a PBX you may need to press a digit to get an outside line i e 9 In this case you would enter 9 16175551212 You may need to experiment with the number of commas to enter This is related to the time it takes the PBX to provide a dial tone after pressing the outside line digit i e 9 The instructions above describe how to forward incoming VoIP calls to the PSTN In order to forward incoming PSTN calls to a VoIP call such as through SkypeOut or to a Skype account the instructions above for the Incoming PSTN Calls fields For the number to dial enter a speed dial number e g 77 associated with the Skype User without the key as shown ab
33. for Skype Test Call echo123 99 Step 3 You will now see an indication that the Skype contact has a speed dial associated with them as shown below File View Contacts Tools Cal Help QA 0 Add Contact Search Conference Chat Qa my Account amp Contacts Dial History 5p Tast Call amp e Type Skype Name or number with country code Wr 2 online 2 962 942 Users Online Copyright 2006 Pluscom Technologies Limited 30 Pluscom Skype PSTN Gateway SPG 11 User Manual 5 2 3 Switching Between VoIP and Regular Calls While on a regular phone call you may receive a Skype call or while on a Skype call you may receive a regular call The Skype VoIP Gateway will indicate an incoming call with an audible call waiting tone and you can do the following e Press 1 to answer new call keeping current call on hold e Press to answer call and terminate current call Once having 2 active calls you may Press 1 putting current call on hold switching to other call e Press terminating current call switching to other call e Press 2 to conference the calls together see next section While on a regular phone call if you receive a Skype call you can see the Skype username on your telephone if it has alphanumeric CLID display 5 3 Conference Call Between VoIP and Regular Calls While on a regular phone call you may rece
34. hat does this mean oa Copyright 2006 Pluscom Technologies Limited 10 Pluscom Skype PSTN Gateway SPG 11 User Manual Step 13 The wizard has finished installing the software and then click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for O Pluscom Virtual Audio A Click Finish to close the wizard Step 14 When the installation completes you should see the following message appear near your system tray and a new telephone icon circled in red below in your system tray as shown below The telephone icon indicates that the Skype VoIP Gateway software is installed and running and that you can start making calls via Skype and the Skype VoIP Gateway i Found New Hardware Your new hardware is installed and ready to use Step 15 Connect a standard telephone handset to the Skype VoIP Gateway phone jack using a telephone cable Step 16 Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack Copyright 2006 Pluscom Technologies Limited 11 Pluscom Skype PSTN Gateway SPG 11 User Manual 4 1 2 Windows 2000 Step 1 Please insert the CD into your CD ROM drive The CD should auto start displaying the following window If it does not start click on Start Run and type in CD autorun exe where CD is the drive letter of your CD ROM drive Click USB Driver SPG II Pluscam
35. ill remove Pluscom USB VolP Adaptor from your computer Do you want to continue w _ 6 Troubleshooting The first step in troubleshooting is to read the readme txt that appears in the Pluscom program group It contains a list of known issues for the current Pluscom driver version To find out the driver version right click on the PluscomAgent green telephone in the system tray and select About Configure Quit Copyright 2006 Pluscom Technologies Limited 47 Pluscom Skype PSTN Gateway SPG 11 User Manual You will see the PluscomAgent About screen below About Pluscom Agent i x Pluscom USB YolP Adaptor Copyright C 2004 2006 Version 1 30 06PC02 Pluscom http pluscom cn 6 1 Common Fix If Pluscom was working OK and suddenly stopped working properly e g stops responding to incoming rings or you cannot get a VoIP dialtone try the following Quit the Pluscom Agent right click on the green telephone in the System Tray and select Quit Quit the Skype application e Unplug the Pluscom adaptor e Wait 30 seconds e Plug in the Pluscom adaptor e Start Skype e Start the Pluscom Agent 6 2 Wrong Device Installed If you insert the Skype VoIP Gateway on a Windows XP SP2 PC prior to installing the software the adapter will be incorrectly installed as a Pluscom USB Modem Simply proceed to install the Pluscom software and it will resolve the issue and install the adapter properly 6 3 Softphone
36. ive a Skype call or while on a Skype call you may receive a regular call The Pluscom adapter will indicate an incoming call with an audible tone and you can conference in the additional caller by pressing 2 While in a conference call you may press 1 to return to 2 active calls with PSTN active VoIP on hold and then as described above to switch between calls 1 put current on hold terminate current or conference them again using 2 5 3 1 Three Way Calling During an active Skype call the user may press 1 to put current Skype call on hold and get a PSTN dial tone to establish a PSTN call Similarly during an active PSTN call the user may press 1 to put current PSTN call on hold and get a VoIP dial tone to establish a Skype call You may then e Press 1 to switch between active calls keeping current call on hold e Press to terminate current call and switch to call on hold e Press 2 to conference the calls together 5 3 2 Call Forward Settings The Pluscom adapter can be configured to forward all incoming Skype calls to another telephone number such as your mobile phone It can also forward incoming telephone calls to a Skype or SkypeOut call Right click on the Skype Agent green telephone in the Windows System Tray and select configure as shown below Copyright 2006 Pluscom Technologies Limited 31 Pluscom Skype PSTN Gateway SPG 11 Use
37. king and Receiving Calls You can continue to use the telephone handset connected to the Skype VoIP Gateway to make and receive standard telephone calls as you used without any change To make a standard phone call just pick up the handset and dial as you normally would To answer receive a standard phone call just pick up the handset when the phone rings When you receive an incoming Skype call the handset connected to the Skype VoIP Gateway will ring If you handset supports Caller ID then the Skype username will be displayed on the handset s screen where the standard caller ID information is displayed To answer the call just pick up the handset and speak as you normally would To end the call simply hang up the handset as you normally would If you have SkypeOut you can use the Skype VoIP Gateway connected handset to make SkypeOut calls by picking up the handset pressing to indicate to the Skype VoIP Gateway that this is not a standard call but a Skype call dialing as per the SkypeOut recommended dialing sequence 00 country code telephone number e g 001 617 555 1212 and pressing the asterisk key In order to make a call to a Skype contact you will need to use the Skype program to assign a speed dial as described in the next section to each person you would like to call from the Skype VoIP Gateway connected handset Then simply pick up the handset press to indicate to the Skype VoIP Gateway
38. nd New Hardware Wizard The wizard has finished installing the software for Q Pluscom USB VolP Adaptor Click Finish to close the wizard lt Back Step 11 Click Next Found New Hardware Wizard Welcome to the Found New ey Hardware Wizard SS This wizard helps you install a device driver for a hardware device To continue click Next lt Back Cancel Copyright 2006 Pluscom Technologies Limited 17 Pluscom Skype PSTN Gateway SPG 11 User Manual Step 12 Check the option Search for a suitable driver for my device recommended and then click Next Found New Hardware Wizard Install Hardware Device Drivers Fata 4 device driver is a software program that enables a hardware device to work with SY an operating system This wizard will complete the installation for this device o VolP Audio Device 4 device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do Search for a suitable driver for my device recommended Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel Step 13 Check the option CD ROM drivers and then click Next o I IIa mamam Copyright 2006 Pluscom Technologies Limited 18 Pluscom Skype PSTN Gateway
39. om configuration Right click on the Pluscom agent and select Configure as shown below About Quit You will see the configuration tab as shown below Copyright 2006 Pluscom Technologies Limited 43 Pluscom Skype PSTN Gateway SPG 11 User Manual Pluscom USB oIP Adaptor configuration 2 xi General Call handling Call recorder Initiate YoIP call fet Send key Conference key sequence 2 E Soft phone type SKYPE Call waiting sequence 1 v Pluscam Pluscom USB VolP Adaptor ees Cancel Apply The Initiate Voip Call press these keys to get a VoIP dial tone You can now dial a SkypeOut call or a Skype speed dial call from your telephone handset The Send Key press this key following the phone number or speed dial number when making a VoIP call The Call Waiting Sequence press these keys during a call to switch between a VoIP and regular call For example to switch from a regular telephone call to an incoming Skype call or to switch from a Skype call to an incoming regular phone call The Conference Key Sequence while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call press these keys conference together the two calls The Set Phone Type selects which softphone you would like to work with Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings
40. orking properly e Make sure that a telephone cable is plugged into the Skype VoIP Gateway line jack and to the wall phone plug e Make sure toll bypass is configured properly in the Pluscom Agent gt Configure gt Call Forwarding tab e Make sure Skype version 1 3 xx or higher is used on both sides e Make sure your computer is not going into suspend sleep mode This will prevent toll bypass from working Skype Username does not display on telephone handset e Make sure that your telephone has support for Caller ID name number display e Note that some phones display numbers only and some phones display the name ONLY if the name is stored in the telephone s address book In this case store the Skype username and speed dial number in the address book in order for the Skype username to display Audio device recognize mistakenly When Bluetooth driver is installed on the same system that Pluscom software is installed on the Bluetooth virtual audio device known as BTAUDIO will overwrite Pluscom virtual audio device The reason for this is that Bluetooth virtual audio device recognize mistakenly Pluscom virtual audio device as part of Bluetooth virtual audio system and therefore change the name of it in several location It is important to understand that although the name of Pluscom virtual audio device is changed to BTAUDIO it is still the virtual audio device that is part of Pluscom Software and the Pluscom Softw
41. ove or enter the SkypeOut number e g 0016175551212 As you can see in the screenshot above when forwarding is enabled the driver will disable the computer s ability to go to standby mode When the computer tries to go into a standby mode you will see the following popup Copyright 2006 Pluscom Technologies Limited 34 Pluscom Skype PSTN Gateway SPG 11 User Manual E Pluscom Agent A Active session power state change request denied If the computer goes to sleep then toll bypass will not work To turn this feature off uncheck the Disable Standby Hibernate check box When call forwarding is enabled incoming callers will hear a voice message indicating that the call is being forwarded This let s the incoming caller know what is transpiring Copyright 2006 Pluscom Technologies Limited 35 Pluscom Skype PSTN Gateway SPG 11 User Manual 5 3 4 Incoming PSTN Calls In order to forward incoming regular calls to a VoIP call such as through SkypeOut or to a Skype account enter speed dial number e g 77 associated with the Skype User without the key as shown above or enter the SkypeOut number e g 0016175551212 change the Incoming PSTN calls settings First select the Call forward radio button and then select the number of rings before the forwarding takes place Then select the Skype speed dial number e g 77 that should be dialed on the telephone line and press the Apply and or OK bu
42. ow mean Step 19 Connect a standard telephone handset to the Skype VoIP Gateway phone jack using a telephone cable Step 20 Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack Copyright 2006 Pluscom Technologies Limited 21 Pluscom Skype PSTN Gateway SPG 11 User Manual 5 Configuration 5 1Skype VoIP Gateway States 5 1 1 Green When the Skype VoIP Gateway is installed and the software is installed properly then you will see a green phone in the system tray as shown below 2M 9 gt 3 06 aM 5 1 2 Red If the Pluscom agent is running and the Skype VoIP Gateway is removed then the telephone will be red as shown below Pt yy 3 07 aM During an incoming or outgoing Skype call the telephone handset will jiggle as shown below indicating an VoIP call is being initiated 5 1 3 No phone in the system tray When the Pluscom agent is not running there is no phone in the system tray 5 2 Testing Skype VoIP Gateway Skype provides a useful feature to test your connection It is called Echo123 If you send callme in a chat with echo123 the echo123 service will call you and let you leave a message which will be played back to you This will help you verify that the Skype VoIP Gateway Skype VoIP Gateway driver and the telephone are all connected and installed properly Step 1 Click Contacts gt Add a Contact Copyright 2006 Pluscom Technologi
43. r Manual About Configure Quit You will see the Pluscom configuration screen as shown below Pluscom USB oIP Adaptor configuration 2 x General Call handling Call recorder Initiate YoIP call fet Send key a Me Conference key sequence 2 k Soft phone type SKYPE se Call waiting sequence 1 X Pluscam Pluscom USB YolP Adaptor Bete ta Cancel Apply Press the Call handling tab to see the Call handling parameters as shown below There are two kinds of Call handling Settings Incoming Internet calls Incoming PSTN calls Copyright 2006 Pluscom Technologies Limited 32 Pluscom Skype PSTN Gateway SPG 11 User Manual Bi a E AT 8 late i sr inen eta TT Generi Call handing Cal recorder a irnanneuy Iriart cadk Ancona i TN cadis P Just iiny hieni GH Just any bisnis oran SEPE LTI we we P EE TELLE Ansexsing machi Ee m N E e eee ae Au bnmisii i monks tometer jas onssa kengsag Dower miei gant ee L Moo Vision USH Yoli Aviator Uanexd aw OK 5 3 3 Incoming Internet Calls In order to forward incoming Skype calls to a telephone number such as your mobile phone change the Incoming Internet calls settings First choose the Call forward radio button and then select the telephone that should be dialed on the telephone line Then select the number of rings before the forwarding tak
44. tem tray ccceccccsscsssseessecsseceeecseeeeeseecaeceseeseeeenaeenes 22 5 2 Testing Skype VoIP Gateway ag ciccgsescecsaeiecsi irae oneness 22 5 2 1 Making and Receiving Calls cs c ussssnsdunabesassoteissusssdusaedsaaanecenndasaudsnsdannedos 28 _ 5 2 2 Setting Up Skype Speed Dial onssssssessesssessenssssecssenseesscssinsonserssessenseese 28 ___5 2 3 Switching Between VoIP and Regular Calls 000 0 ccecceeceeseeseeeteeeteeeees 31 ___5 3 Conference Call Between VoIP and Regular Calls ececeesceesseeeteeeeeeeees 31 ST Wy AY Callih gorien a e RRA 31 5 3 2 Call Forward Settings is acvaiceseicsasesauvssharecuvanssecentwkosiaendejncsesaacolaneds secustauisessss 31 __5 4 Telephone Answering Machine ssssssseseseeeosseesresresseesessersstesseserssresseserse 37 gt Ay Interactive Voice Response IVR spcuscaieccsaineccaies teneceengecsueraiecaientnecereaersss 38 5 4 2 Local TY KR ACCES Sierras EEEE E EEE 39 5 4 3 emote IVR ACCESS csc ret it acce tesa teens eseese sesia ia a a Raa aiae 39 5 4 4 Toll Bypass csiis NE TEE A end eS 40 3 9 Skype VC CIITA gt ccs circa scecaqeass can pccaceneucetace amen sameacesdesanceveusauseciunsninnatessetrecsunnse 41 SO RECAE aE E E EE E EEE A A 41 __5 7 Changing the Default Seu GS isc sscisissssthacaspadeacusinissicandcnnecesasocsinsseadandignessns 43 __5 8 Disabling Pluscom Agent lt cis acs cnnensssececssiasencecevanedcnessasennuanaedaceniensnseasencensecane 46 EE Uninstall E E E
45. the instructions there to install Skype Verify that Skype is working before installing the Skype VoIP Gateway We strongly recommend you to update the latest Skype due to the one could provide better performance and resolve some problems than the older one 4 1 1 Windows XP Step 1 Please insert the CD into your CD ROM drive The CD should auto start displaying the following window If it does not start click on Start Run and type in CD autorun exe where CD is the drive letter of your CD ROM drive Click USB Driver Copyright 2006 Pluscom Technologies Limited 4 Pluscom Skype PSTN Gateway SPG 11 User Manual SPG II Pluscam USB Driver Quick Installation Guide User Manual Step 2 Click Yes Setup x This will install Pluscom USB YolP Adaptor on your computer Do you want to continue w Step 3 Check the I have read and agree to the terms and conditions as stated above checkbox and then click Agree Copyright 2006 Pluscom Technologies Limited 5 Pluscom Skype PSTN Gateway SPG 11 User Manual End user license agreement End User License Agreement This Product is protected by copyright and other intellectual property laws and treaties and is being made available solely for use by you in accordance with the following License Agreement terms and conditions Any use reproduction or redistribution of the included Software that is not in accordanc
46. ton with three dots immediately to the right of the location field The folder containing the recordings can be accessed by pressing the Open Folder button With the location folder open you can access the individual recordings Recordings are named according to the following naming convention Call_ lt time gt _ lt date gt wav For example Call_15 7 2005_11 55 45 wav The wave files can be played through any application that supports wave files e g Windows Media Player Recording is controlled by two mechanisms automation and manual Manual recording has two modes Through the Call Recorder screen above controlled by pressing the record red dot and stop black square buttons e From the telephone handset controlled by pressing the 7 keys start recording and 8 keys stop recording on the telephone handset connected to Pluscom Copyright 2006 Pluscom Technologies Limited 42 Pluscom Skype PSTN Gateway SPG 11 User Manual Automatic recording is controlled through the only mode as shown below e Record All Calls all calls will be recorded THE RECORDER IS STORING FILES TO YOUR HARD DISK DRIVE WE ARE NOT RESPONSIBLE FOR ANY ISSUES THAT ARISE FROM USING THE RECORDING FUNCTION 5 7 Changing the Default Settings You can change the default settings for sending a call activating a Skype call switching between a Skype call and a regular call call waiting and conference calling by running the Plusc
47. tton as shown below Pluscom USB YoIP Adaptor configuration RIES General Call handling Call recorder m Incoming Internet calls Incoming PSTN calls Just ring handset Just ring handset Call forward Call forward tor to 77 Answering machine Answering machine IV Enable administrative mode IV Enable administrative mode Rings before response 2 7 Rings before response 2 m Administrative mode Pin number ft 234 Voice menu language Power management Language Jos FEET 7 IV Disable standby hibernate Pluscam Pluscom USB YolP Adaptor Cancel Apply As you can see in the screenshot above when forwarding is enabled the driver will disable the computer s ability to go to standby mode When the computer tries to go into a standby mode you will see the following popup Copyright 2006 Pluscom Technologies Limited 36 Pluscom Skype PSTN Gateway SPG 11 User Manual E Pluscom Agent A Active session power state change request denied If the computer goes to sleep then toll bypass will not work To turn this feature off uncheck the Disable Standby Hibernate check box When call forwarding is enabled incoming callers will hear a voice message indicating that the call is being forwarded This let s the incoming caller know what is transpiring 5 4 Telephone Answering Machine Pluscom includes a telephone answering machine TAM and can be
48. yright 2006 Pluscom Technologies Limited 26 Pluscom Skype PSTN Gateway SPG 11 User Manual File View Contacts Tools Call Help fe 5 Q amp O Add Contact Search Conference Chat O my Account Contacts Dial L History Skype Test Call Cf gt shoe Skype Test Call fecho123 Call Duration 00 00 Type Skype me or number with country co 5 Oe War 2 Callwith skype Test Call echo123 nia If your voice is fine that means this device is working perfect Now you can try to call your friend by SKYPE Due to the limitation of bandwidth between Internet infrastructure and customer site Internet access In few special case the device can t work very well and smooth for example poor voice quality or you talk to your friend but your friend can t hear you etc Don t worry That is not product issue We suggest you try to call again till you can accept the Voice quality Note callme for echo123 is a feature presented and supported by Skype it may not be supported in some geographic locations or due to other reasons beyond the scope of Pluscom In case that following typing callme you receive a Skype chat error message or the Skype user interface doesn t indicate an incoming call you can still try to establish an outgoing call to echo123 to test the Pluscom device Copyright 2006 Pluscom Technologies Limited 27 Pluscom Skype PSTN Gateway SPG 11 User Manual 5 2 1 Ma

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