Online Backup Client User Manual Professional Edition
Contents
1. 40 16 3 1 Restore requirements nennen nennen nnne nnn nnn nnns 41 Page 4 of 41 green ch Online Backup Client User Manual Professional Edition 2 Product Information Product Online Backup Client Version 3 13 2 1 2 1 System Requirements Operating System gt Windows 2000 Professional Windows XP Home Professional Windows Vista 7 Windows Server 2000 2003 2008 Small Business Server Linux RedHat SuSE Debian and Debian based systems such as Ubuntu Mac OS X Tiger 10 4 10 and higher gt Mac OS X Leopard 10 5 0 and higher Hardware Resources gt PC with 300 megahertz MHz or higher processor clock speed recommended gt 128 MB memory gt 25 MB of disk space gt Internet connection e g ADSL SDSL Required software Microsoft Nei framework 2 0 Java 1 5 platform or higher is required A separate manual is available for the Online Backup Client for Linux and Mac OS X Only required for the Microsoft Windows version of the client Only required for the Mac OS X Linux version of the client not covered in this manual Page 5 of 41 green ch Online Backup Client User Manual Professional Edition 3 Features 3 1 Application plug ins The Online Backup Client makes it very easy to backup i2 Number 1 Microsoft Outlook Outlook Express Favorites and Windows S E ER o IU Ig My Documents System S2. 14 Mcd m eee eee 15 8 1 Manage backup tasks eese ann nnn sena nnn nnne n ann nnn 15 8 2 Creating a backup ask 15 Bid VASE e en 15 MMC T 15 PCR Br icio RN TRE 16 Ge EE 17 OROFON I 9 18 oes ivo ele D e E EMT ER 18 8 4 Monitor backup progress eterne orien iren bae nana uo rna n esr on an aa Fe rissan wicra RR rRUe 19 8 4 1 Details screen 19 Page 2 of 41 green ch Online Backup Client User Manual Professional Edition Mcr m 21 SA Ee E dala OTT 21 9 2 Restore No Uu EEN 21 9 2 1 Restore local DaACKUD EE 21 9 3 PASSIONS OPHOTIS M 22 GE Re D 22 TO Ee e T p ee ae 22 9 3 3 Calculate restore eize nnne nennen nnne 23 SEE Miles 23 9 4 Deleting stored Gala E 23 9 5 Monitor restore vie 24 Ui Repons MALOO E 25 LUN RODO ern A E E ERE 25 102 E 25 10 3 Cleaning Reports and Logs sssessssssssssssssseeeene nennen nnne nnne nnne nnn nnns ans 26 gelo e S 27 IBN NC 1 FAN E c 27 11
3. Advance d Exchange Server SOL Server Mailstore level first This can be done by checking Activate Exchange v Activate Exchange Backup O Use Exchange restore Auto Completion backup in the Exchange Server tab in the Options view Figure 44 Activate ESE plug in Now the plug in is activated complete Servers Storage Number of files Folders Groups and single Stores can be selected for backup in the IB Desktop ires Storage Group O my Documents O Recovery Storage Group 3 My Computer a My Network Places OG HoverSnap_vo8 Ose Favorites e Microsoft Exchange Server jj MUBIUESE SUI v 9 First Storage Group CL Recovery Storage Gr of an Exchange item is not different from doing backups of Cy system state e MS Exchange Folder level EBEN Data tab in Task Properties IO e il Apart from the requirements listed below performing a backup regular files and does not involve any further user actions Figure 45 Exchange server in Data tab Note Circular logging on the Storage group must be disabled Note A mail store that is requested to be backed up must be mounted in order to be accessed Dismounted Stores may appear in the folder pane but cannot be backed up Page 33 of 41 green ch Online Backup Client User Manual Professional Edition For Exchange Store level backups you can set advance
4. Specie ete Sse aoe e File Action View Window Help 2 EIS X Ba X EBB e m a Algo EO Mailbox Store BACKUPAG 1 Start the MS Exchange System Manager Ges l a Logons 2 Browse to the mail store node in the tree DN a ones ero epi e 3 Right click on the node and choose properties T i 4 Inthe Properties dialog click on the Security tab S A Protocols 5 ig Connectors On the Security tab click on the Advanced button Figure 50 Select Exchange Mailbox Store Permission Entry for Mailbox Store BACKUPAG SBB8XO KJ Ea 6 In the permission entries list select the local and or Object domain administrator and click Edit D E This permission is inherited from the parent object 7 n the Permission Entry dialog browse through the list Name b sse BAQA MAdministaio Apply onto This object and subcontainers of permissions ng UNUM 8 Check the receive as checkbox permission in the SE H B allow column oe 9 Check the send as checkbox permission in the GER H H allow column uU m 10 Click Ok and close the application a 11 Re start the Online Backup Client UTERINE qe ee Cancel Figure 51 Set Receive As and Send As options Note If the Exchange Server is a Domain Controller then the Domain Administrators must also have permission for Send As and Receive As 15 5 Restore on folder
5. The average compression rate of the backed up data The size of the downloaded data The total size of the selected data Page 24 of 41 green ch Online Backup Client User Manual Professional Edition 10 Reports and Logs 10 1 Reports The Reports view shows a history of reports You can view the status of past backups and restores Details of a report can be viewed by selecting the report and clicking on View This report will also be sent to you by e mail e e SS SS SS ZS ZS PERBRBRRERERETBRRID ZZZ ZZZ ZZZ ZZZ after a task is completed Figure 36 Report view 10 2 Logs amp Online Backup Client The Logs view shows a history of log files Three types of events can occur H Message S7PM Action cancelled by user Action cancelled by user Action cancelled by user gt Information Ex This is information on the progress of the backup or restore procedure Warning Md Usage 360 MB 11 Non fatal errors occurred during the backup or restore process Figure 37 Log view gt Error A fatal error has occurred in the Online Backup Client Details of a log message can be viewed by selecting the tee specific log message and clicking on View This Shows a Date Wednesday September 24 2008 at t Type Information dialog with detailed information of the message Message Action cancelled by user Figure 38 Log Event Details Page 25 of 41
6. level Once mailboxes are backed up on the Backup Server 5 ll fm Versions E My Computers H Calendar 1 g d BACKUPAG SBBBXO amp Contacts 1 restoring is possible on any Exchange server You can browse 5 a We Extensa E Steen e i eg Bugs Bunny for mailbox items in the Restore view To restore simply Le M L Junk E mail select one or more items and then click on Restore Figure 52 Version overview Page 37 of 41 Online Backup Client User Manual Professional Edition Now the Restore Options screen pops up When you select Original Location in the Restore to MS Exchange Server options you will overwrite the current data in the folder in Exchange When choosing Create copy of item an additional folder with a Copy of prefix i e Copy of Inbox will be created in the user s mailbox Caution green ch Version 1 Modified 8 1 7 2008 10 03 08 AM Restore to M5 Exchange server Ge No only restore the files Original location overnite item C Create copy ob item Location Ge Default F Restore0821 2009 Figure 53 Select Restore location Overwriting the items may cause data loss It is strongly recommended to use this option only in case the original mailbox is empty or contains old data Caution if the complete mailbox is selected for backup Note If you restore in Copy of item mode be aware that this c
7. navigate through your system with 3 e HE 597532228 the Windows Explorer like tree at the left Data can be t e D selected by checking the boxes in front of the files and folders When a folder is selected for backup underlying files and folders are automatically included in the selection unless Figure 25 Select backup data Page 16 of 41 green ch Online Backup Client User Manual Professional Edition explicitly deselected Note If a folder is checked with a grey background only a subset of this folder is part of the backup set Note A light grey square in front of a file or folder means that it is not possible adopt that item in the backup set Map network drives You can map additional network drives by clicking on Map Drive A drive letter will be added to the data tree which can be selected for backup 8 3 3 Schedule You can set a schedule for the backup task in the Schedule tab A task can be scheduled by setting a start time and frequency By default the schedule is set to a daily backup at the time the task originally is created Figure 26 Set a schedule The following frequencies can be set Multiple daily Task is performed one or multiple times a day Once Task is performed once Daily Task is performed daily gt Weekly Task is performed one or multiple days a week Monthly Task is performed once
8. next to the Volume text Step 5 Copy the GUID and remove all spaces Step 6 Rename the merge file to GUID vhd Step 7 Move the file to its original location being the most recently timestamped subfolder of the Windows lmageBackup COMPUTERNAME SystemStateBackup folder Step 8 Run wbadmin get versions to obtain the version number of system state backup to recover Step 9 Run wbadmin start systemstaterecovery version yourversion to start the full recovery This will execute a full recovery of your machine please consult Microsoft online resources for additional options during restore Page 32 of 41 green ch Online Backup Client User Manual Professional Edition 15 Microsoft Exchange 2000 2003 15 1 Introduction To support backup and restore of MS Exchange Server 2000 or MS Exchange Server 2003 the Online Backup Client has to be installed on the same machine the server The Online Backup Client supports Exchange backup in three ways gt Through an ESE plug in for Exchange mail store backup gt Through the folder level backup option enables backup of separate mailboxes gt Through VSS by performing a backup of edb and stm files on the file system Note ESE is the API of Exchange allowing backup applications to make a consistent and reliable backup 15 2 Backup on mail store level ESE plug in To enable backup of mail stores this option must be activated G eneral Backup and Restore
9. 2 Backup and Restore ab 27 he Eet eeh m 28 pom e eLa p T c 30 QE lou c 30 14 Windows System Ste EE 31 14 1 Backup of the Gvstemziate nennen nnne nennen nnn nnn nnn nnn nnns 31 14 2 Restore of a SySteMStatte esee nna nnns snae n nnns sena ns 32 T5 MIGTOSOTT Exchange 2000 2003 E 33 SG E lei reel te OM BE 33 15 2 Backup on mail store level ESE olug m nnns 33 15 2 1 Backup FEQUIFEMECIUS aues auae herein nir a enini n rn a ua 34 15 3 Restore on mail store level cee ccececeeeeeeeeeeeeeeeeeeeeeaeeeeeeeaaaaeeeeeeseaaeeeeesaeadeeeeesaaeeeeeessaaees 34 Page 3 of 41 green ch Online Backup Client User Manual Professional Edition 15 4 Backup ON te et E 35 15 4 1 Backup Requirements ccccceeeccecseeeeeeeeeeceeeeeeeeeaeeeeeeseaueeessaeeesseaeeessaeeesens 36 15 5 Restore on folder IOV Cll Nc 37 15 6 Backup of Exchange using VSS eese iieieeee cesses esue maine suae EEN aaa sa mesas NN cras 38 16 Microsoft SQL Server 2000 20005 uuue ouo rcea euo cenou cuo reue o eu orsita ouo rucuo euo ru nuu cuu rucuucuuckuuuuuurucruovurusuucusrucuucu 39 iow mM Lei trei Drei ro M TET E E m mo mmm 39 16 Ae sie dijo cp c E 39 16 2 1 Backup reouremente nennen nnns 39 16 2 2 Further notes on backup Drocecdures 40 e US SOG c
10. Before date D November 2008 Location Default C BackupAg C Original Location C Selected Location Version Iw Calculate restore size DK Cancel Figure 32 Easy date selection C Latest version C Older versions Before date Specific version Version 1 Modified 8 26 2003 1 42 36 PM 1 Modified 8 26 2003 1 42 36 PM Location Default C Online Backup Client Restored 09242008 C Original Location C Selected Location Iw Calculate restore size Figure 33 All file versions Page 22 of 41 green ch Online Backup Client User Manual Professional Edition Default location The Default location is predefined The default location can be changed in the Options view see paragraph 1 1 2 Original location When Original location is selected the files will be restored to their original location on your computer If the files already exist on your computer the Online Backup Client will prompt Overwrite options Selected location If you want to browse a location choose this option 9 3 3 Calculate restore size You can choose to calculate the restore size Enabling this option allows the Online Backup Client to give an estimation of the restore time remaining Skipping this calculation saves time 9 3 4 Advanced When clicking Advanced a popup will show that allows you to use Pre and Post scripts For more information on these scripts read the para
11. SQL Server 2005 User credentials are also required 16 2 Backup When a connection to the SQL Server is established the MS SQL Server icon will be visible in the Folder pane of the Data tab in the Task Properties The databases are child nodes Select databases to add them to the backup task so they will be backed without any further user intervention 16 2 1 Backup requirements Figure 55 SQL Server tab EK E A z Y F d a H Tzz2 s ETTTS e ws FoR 2 Li Beha EI 5 219 a5 ag g m o 1 9 s og Sait Boo 35525333837 00 DDDODDODOUS ceooeeccecs 522 ER Figure 56 Select SQL database gt A connection to the SQL Server is created using Integrated Security or by a user provided username password combination In any case the Online Backup Client must be provided with sufficient rights to perform the SQL backup procedures User permissions for MS SQL Server 2000 are described here http www microsoft com technet prodtechnol sql 2000 maintain sglbackuprest mspx In order to create a backup of a database the user that connects to the SQL Server must be assigned the sysadmin Server Role and the db backupoperator and dbo owner DB roles Page 39 of 41 green ch Online Backup Client User Manual Professional Edition 16 2 2 Further notes on backup procedures The Online Backup Client connects to the local MS SQL Server
12. a month Page 17 of 41 green ch Online Backup Client User Manual Professional Edition 8 3 4 Filter The Filter tab offers the possibility to exclude files and folders from the backup set You can also choose to include hidden files by checking the GE X specific fles checkbox ER ering Figure 27 Filter view Filter options gt No file filtering default Filter out files on file name extension Except specific files gt Filter out all files except with certain file name extension Except all but specific files Filter out folders by browsing their locations Note To specify a filter regular search expressions can be inserted Filter document doc files doc gt Filter files starting with hello hello Filter a specific file ntuser dat 8 3 5 Advanced tab Enable Volume Shadow Copy When checked the task will backup files that are in use open files Note Volume Shadow Copy is only available from Windows XP Windows Server 2003 and higher Page 18 of 41 green ch Online Backup Client User Manual Professional Edition Pre Script A Pre Script is an advanced option to run certain operations before starting the backup task You can simply browse a command or batch file e g C scripts command bat which will be executed prior to the start of the backup task Continue if Pre Script fails When checked the backup will be performed even if
13. d options in the Advanced tab of the Options view The following options can be set Exchange Advanced Options gt Truncate the transaction logs after a full backup This means that the log files will be truncated in the Exchange database when a full backup of the Exchange Store is enforced Enforce Full Exchange store SQL Backup Letthe Online Backup Client decide This means that if more than 6696 of the dataset changed compared with the already backed up data the client will enforce a full backup again Always This means the Online Backup Client will always enforces a full backup Never This means that there will never be a full backup again other than the first backup 15 2 1 Backup requirements gt MS Exchange Server must be installed and running on the local machine in order to perform backups gt The user that performs a backup must be assigned backup and restore privileges Circular logging must be disabled Note The Online Backup Client performs full or incremental backups However since incremental backups require a continuous series of log files it is not possible to use third party software when the Online Backup Client is used to schedule backups of Exchange This also holds vice versa Third party software can cause data loss since some programs remove logs 15 3 Restore on mail store level Backups of mail stores are listed in the MS Exchange Server folder in the Restore view This folde
14. d with AES 128 bits or 256 bits encryption Where the AES 128 Bits encryption is faster AES 256 bits encryption is more secure Temporary folder Page 28 of 41 green ch Online Backup Client User Manual Professional Edition You can select the folder where temporary files are stored before they are transferred to the Backup Server Note Make sure there is enough disk space available to store the largest file to upload Note Make sure that this is an empty folder because this folder is cleared after the backup Windows Service The Online Backup Service performs backups when the client is not running Current Service Status shows if this service is running When it is not running it can be started manually with Start Service Connection Timeout factor for service requests This is a service based timeout interval that can be set depending on the speed and reliability of the internet connection It is a multiplier of the default timeout interval of 10 seconds Bandwidth usage This allows you to adjust the upload speed in percentage 96 of the available bandwidth between the Online Backup Client and the Backup Server Page 29 of 41 green ch Online Backup Client User Manual Professional Edition 12 Support Clicking on Support in the Navigation panel will give contact details of your Online Backup Provider For support please contact Online Backup Client Mj Usage 360 MB 11 Figure 42 Su
15. der for fast restoring purposes Once the local backup is Figure 31 Select local backup file loaded in the tree of the Restore view you can restore the data in the same way as your remote data for restore Note The local backup file is a special ZIP file created with the Online Backup Client Page 21 of 41 Online Backup Client User Manual Professional Edition 9 3 Restore Options 9 3 1 Version green ch The client can store multiple versions of files by default the Online Backup Client stores 3 versions of a file This amount can be changed in the Options view paragraph 11 2 of this manual Latest version To restore the latest version keep the version setting unchanged This means that the Latest version radio button is selected Restore at date It is possible to restore a file or folder at a selected date in history Select the Older versions radio button Now you can select a date in history The latest backed up versions of the selected files or folder before that date will be restored if that backup version exists Restore specific version A specific version of a stored file can be selected To do so select the Specific version radio button The available versions of the file will be displayed in the dropdown box Simply select the favored version 9 3 2 Location The location is where the files will be restored Version Latest version Older versions
16. e tab in Task Properties This node can be expanded and allows exchange e eo E j BACKUPAG SBBBXO COM IMaibox Store BACKLIPAG SBBSXO you to browse through and select all mail stores mailboxes and subfolders Selected items will be added to the backup Figure 47 Overview of mailboxes in task data selection dialog Note For ease of use and overview it is recommended to create a separate task for Exchange folder level backup Do not mix this data with files to prevent confusion You are now ready to backup Exchange mailboxes A backup of mailboxes works similar to the backup of files and folders Next to that Additional metadata concerning mailbox properties and settings are also uploaded Note Please make sure that the temp folder of the Online Backup Client is set to a path with enough available temporary disk space since folder level backup can require a comprehensive amount Page 35 of 41 green ch Online Backup Client User Manual Professional Edition 15 4 1 Backup Requirements Additional requirements MS Exchange 2003 Service pack 2 must be installed Windows 2003 must be installed Hot fix KB908072 for Exchange 2003 must be installed http support backupagent com index php m downloads amp a viewdownload amp downloadit emid 36 amp nav 0 26 Security settings The SystemMailbox user must not be hidden from the Exchange address list gt The local and or domain administrator mu
17. e task It also VC Select your data to backup provides a dropdown box with profiles of important data Name Default Task Selecting an item in the drop down box will also show a MEINE What do you want to backup description of what the profile contains Includes the My Documents folder plus youlet me choose what to backup Outlook if installed Desktop and cookies Figure 10 Set the task The next view will allow you to schedule the backup task DT TET Select a schedule of when to backup your data You can set time and frequency The frequency can be set as Perform this task Once rs Multiple times a day Daily Weekly Pick frequency and starting time of default scheduler task Monthly Figure 11 Set a schedule Page 10 of 41 Online Backup Client User Manual Professional Edition Now the backup task is fully configured When clicking on the Finish button the task will appear in the Online Backup Client You can also click the Advanced button to specify more options 5 1 1 Advanced options green ch Congratulations To setup any areas you skipped click Back otherwise click Finish Figure 12 End of Backup Wizard The advanced options consist of two extra steps in the wizard to configure filters and backup location Filter The first view allows you to filter the data in the task You have to add a filter and determine if the filter ignores the fil
18. ecked the task is activated and will be performed by schedule Shutdown Computer when completed When checked your system will shut down automatically after completion of the backup task This option has been disabled on servers Also the client has to be running for this option to be effective If the client is closed the computer will not Figure 24 General view shutdown to prevent unexpected shutdowns In case a shutdown is desired even if the client is not running you can add the following post script in the backup task Shutdown s t 600 Backup Type By default the Online Backup Client makes backups online to an external Backup Server over the Internet It is also possible to make a local backup e g to a removable hard disk This results in a self extractable ZIP file which can be shipped to your Online Backup Provider The Online Backup Provider can include the data in your backup account By selecting the Offline backup local backup radio button a default local backup directory is displayed in the Location textbox It is possible to change this location by browsing an additional directory When you enable Compression the result will be put in a large zip archive This can take while to complete If you leave this option disabled compression on the individual files will still be applied 8 3 2 Data tab The Data tab allows you to select data to backup within the task You can easily
19. ent Setup Wizard gt Accepting the license agreement EH roce abr ue Be roma cb dall ie Bacci ici ean as Choosing an installation directory RE Choosing a Start Menu folder name gt Selecting preferred shortcuts Figure 3 Setup Online Backup Client If the Net framework 2 0 is not yet installed on your EXT computer you can retrieve this freely from the Microsoft Pec val wd Soho rei Ordre Dacis Cle or your commute download site resa reen OTTO OTTO OTTO OTTO When the completion screen shows the Online Backup Client is successfully installed on your computer Figure 4 Installing the client Page 7 of 41 green ch Online Backup Client User Manual Professional Edition 4 2 Registration Wizard When the Online Backup Client is started for the first time it Thank you for using Online Backup Client will start with the Registration Wizard The Registration Get started right now with the Registration Wizard Wizard guides you to fill in the account information and encryption key With the encryption key your data will be E UTER Setup your encryption key encrypted and decrypted Please click on Next to continue or Cancel to close the registration wizard Figure 5 Registration wizard First you need to fill in the username and password that you Accoun t information have created or obtained from your Online Backup Provider Online Backup Client provides an account wit
20. es except files or allows only the files in the filter and ignores all other files only files Local Backup The next view of Advanced will allow you to determine if the backup has to be performed online or locally If you choose to backup locally you need to specify the destination location for the backup a local folder on the pc or an external medium When you enable compression the result will be put in a large zip archive This can take while to complete If you leave this option disabled compression on the individual files will still be applied Tip Select your data filter Filter Does not apply to SQL Exchange MAPI and system state resources I Add files or extensions For example doc xsl No file Filtering C Exclude all but specific Files Except specific files r Folder filtering Add paths of Folder you would like to exclude from the backup Figure 13 Select a filter Backup Wizard Select the type of backup Backup type Online backup C Enable compression Location C Documents and Settings mark h Figure 14 Select Offline Backup local backup A removable hard disk can be selected as a local backup location Page 11 of 41 green ch Online Backup Client User Manual Professional Edition 5 2 Restore Wizard The Restore Wizard provides a clear and friendly way to EE Restore Wizard restore your data Click
21. graphs Pre script and Post script in paragraph 8 3 1 9 4 Deleting stored data First select the data that needs to be deleted you can select BackupAgent i i Y p d multiple files or folders Click on Delete in the lower main a co a a Lua ii panel to delete the file s Figure 34 Confirm delete action Note Removing a folder with many files might cause the folder not to disappear immediately since the server software will execute this in the background Page 23 of 41 green ch Online Backup Client User Manual Professional Edition 9 5 Monitor restore process The restore process can be monitored by clicking on Details on the bottom of the application during the process of a restore the details screen will pop up automatically when a restore is initiated Progress information File progress Files Restored Files Skipped Bytes Restored MB Bytes Skipped MB Bytes Received MB gt Avg downl speed gt Remaining time Elapsed time Compression Size downloaded Total size Figure 35 Restoring Data The progress of the restore of the indicated file The number of files that have been restored The number of files that have been skipped The amount of restored files in Megabytes The amount of skipped files in Megabytes The amount of received files in Megabytes The average download speed The estimated time remaining The elapsed time
22. green ch Online Backup Client User Manual Professional Edition 10 3 Cleaning Reports and Logs In a few steps it is possible to clean the reports or logs list In the list of reports or logs you can make a selection using ctrl and shift To clear the list click on Delete Selection Figure 39 Deleting Reports and logs Page 26 of 41 green ch Online Backup Client User Manual Professional Edition 11 Options You can change program and process settings in the Options view which can be accessed through the Options button in the Navigation Panel The Options view contains the following tabs General gt Backup and Restore gt Advanced 11 1 General tab In the General tab you can set general options of the Online Backup Client Self explaining checkboxes can be used to configure the program settings Next to that you can set the language of the Online Backup Client You can also change your password of your backup account Note t might not be possible to change your password in the Online Backup client since your Online Backup Provider can disable this option 11 2 Backup and Restore tab In the Backup and Restore tab you can set options that are specific for backing up and restoring with the Online Backup Client Version In this view the maximum number of versions of backed up files can be set The default value is 3 versions minimum is 2 Figu
23. green ch Online Backup Client User Manual Professional Edition Software version 3 13 Ming For Microsoft Windows AJ September 2010 Version 1 0 Disclaimer This document is compiled with the greatest possible care However errors might have been introduced caused by human mistakes or by other means No rights can be derived from possible inaccuracies or errors as this is not a contractual agreement but for information only green ch Online Backup Client User Manual Professional Edition 1 Contents T AC O PING IM M 8 2 PAM Oe e Te IMTOO AMOI mec 5 2 1 System Requirements ccccccseseccecccseseeeeeccseeeeeeecceeuseeeseseeseeeesseaaseeeesseaaeeeeesseeaeeeeesssageeeeseaas 5 C I II REN m TU Um 6 Dede vie eire nol US SPENT ETE 6 3 2 SC MCCUE AC D EN 6 3 3 Management CGonsole nennen nnn nnne nnn nnns snna nnn r sse na nnns sana ann nnn 6 LM lj pec 7 om Mes iri M E OC 7 e 2 FASOISWALON RE te EE 8 9 WZ AE ec 10 SIN leie VV IZANG P 10 9 1 1 e ING COTO seseina REEE AE A EEEE UMS 11 SUM sei M 12 0 REENEN 13 Ts PROMS VCW Ae P
24. h a user name and password K i If you do not have a user name and password contact Online Backup Client Figure 6 User account Note This screen also displays the computer name which will be registered at the Backup Server to store all files Note f you don t remember your password you can click on the link below the password text field A reminder will then be sent to your registered e mail address Note If there is a problem with the username and password several causes can apply to this gt The username and or password does not exist or is incorrect gt The time on your machine differs very much from the real time more than 24 hours Required port 443 SSL is blocked by an anti virus program or firewall on the network Page 8 of 41 green ch Online Backup Client User Manual Professional Edition The next wizard page will ask you to set an encryption key Encryption key This key encrypts all backup data and decrypts data when To secure your files you must specify an encryption key This is an extra password to encrypt and decrypt your data re st O ri n g The Encryption key should be more than 6 characters and less than 20 Fill in your Encryption Key You can set the encryption key only once After setting this key it cannot be changed If you forget the encryption key it is impossible to access your backup data Please keep a copy of Q HI you lose or forget your encryption key yo
25. he Main Panel is the working space of the Online Backup Client This panel will change its view while navigating through the Online Backup Client Page 13 of 41 Online Backup Client User Manual Professional Edition 7 Home view Overall status When starting the Online Backup Client the program will show the Home view This view can also be accessed through the Navigation Panel On top of the Home view you can see the overall status of the backup service Wizards Right beneath the overall status you can start Wizards to help you with registration creation of backup tasks and restoration of data Task statuses At the bottom of the Home view the last three ran backups are shown Next to the task names you can see their statuses and the date time they finished Below the table the next scheduled backup task is shown including the start date and time green ch Status OF Online Barkin Cent is arking esthoust problems Figure 20 Overall Status Wizards D Regebrsbion Wizard Backup Wizard a Restore Wizard Figure 21 Supportive Wizards Backups Last run backup Date Status My folders 9 24 2008 1 54 58 PM Daily 9 24 2008 1 50 00 PM Montly 9 24 2008 1 48 50 PM Next backup Successfully completed Successfully completed Success Fully completed Daily 9 25 2008 1 48 00 PM Figure 22 Status of the last and next backup Page 14 of 41 green ch Online Backup Clien
26. on Restore Wizard in the Home Get started now with the Online Backup Client Restore Wizard which will quide you through the restore process view of the Online Backup Client This wizard wl help you Select your data to restore Select the rules as they apply to your restore preference In the next view you can see the data on the Backup Server pari Select your data to restore Here you can select the data that needs to be restored P E Name Versions d BA PC2007 BA PC2007 W BA PC2008 BA PC2008 d GRAFISCHEPC GRAFISCHEPC d wiN20035TAEXSO1 Bs C ac My Data H Mijn Movies Mijn Music Ce My Documents IL My Pictures iY WINzZO03STAEXSO1 Figure 16 Select your file or folder Next you can specify the location where the restored data ns Select the restore rules must be placed and the overwrite rules Location Default C BackupAgent Restored 1 2112009 Original Location Selected Location Next to that you can choose to calculate the restore size Dupkate Fes Overwrite Enabling this option allows the Online Backup Client to give ic Ask me an estimation of the restore time remaining Skipping this Calculate restore size before downloading enables time indication calculation saves time Figure 17 Restore rules In the next view you can choose to filter out specific files or Van Select your data filter fo Id e rs d u ri n g t h e re st O re Filter Does not a
27. opy might be part of next backup For ease of use and overview it is recommended to create a separate task for Exchange folder level backup Do not mix this data with files to prevent confusion 15 6 Backup of Exchange using VSS Finally Online Backup Client supports VSS and this can force Exchange to write a consistent backup copy of the edb file and the stm file to the shadow volume Therefore selecting these files is a reliable way of making a daily full backup which will be patched as a file by Online Backup Client to upload only the changes P see Type SID Recovers RERF seBxe2rseeeg SS E TEH TIEF FEHI i KEEFER J zz FER REE 2 Y75 gt 5 D ll sao gis 88s Sis l 82282 1 SN a f 2T RRR ez 1 CLUB E EESZR res Jog DDOODES SECOLO woe rss eH ME Cancel Apply Figure 54 Backup Exchange using VSS Page 38 of 41 Online Backup Client User Manual Professional Edition green ch 16 Microsoft SQL Server 2000 2005 16 1 Introduction The Online Backup Client supports backup and restore of SQL Server 2000 and SQL Server 2005 This option can be activated by selecting Activate SQL Server Backup in the SQL Server tab in the Options view Also the location of the SQL Server can be set in this tab By default this location is 127 0 0 1 local machine for MS SQL Server 2000 and IMACHINENAME NINSTANCENAME for MS
28. pply to SQL Exchange MAPI and system state resources No file filtering Add Files or extensions For example doc xslt Except specific files Exclude all but specific files By clicking Start in the last screen the restoration of your Folder filtering fi les WI beg l n E Add paths of Folder you would like to exclude from the backup Figure 18 Data filter Page 12 of 41 green ch Online Backup Client User Manual Professional Edition 6 The client interface The main interface of the Online Backup Client shown in the figure on the right consists of 3 components Status OK Ed Online Backup Clent is working without problems 1 Navigation Panel 2 Account Information 3 Main Panel e g Home Figure 19 Client interface Navigation panel The Navigation Panel is the main navigation through the Online Backup Client The options Home Monitor the status and use Wizards gt Backup Create and manage backup tasks Restore Restore your remote backup data gt Reports and Logs View status information of executed backups Options Configure program settings Support View contact information for support gt About Additional information about the Online Backup Client Account Information Shows account details such as gt Account Name gt Amount of Remote Storage gt Program Status Usage of your Remote Storage Main Panel T
29. pport contact information 13 About Clicking on About in the Navigation panel will give details on the version of the software and the license of the software 3124 2 Professional Edibon Adonai Badup on Status No new verson avadable ING This computer program amp protected by copyright ise and international treaties a re WARN Unauthorized duplicstion or distribubon of this program or any porbon of may result in severe Cv or criminel pensibes and wil be prosecuted to the maxim cS er the li 2003 2000 BedupAgert BV Al nights reserved A YourUserNare Aa Usage 360 MB 11 Figure 43 About Screen Page 30 of 41 green ch Online Backup Client User Manual Professional Edition 14 Windows System State This chapter explains how to backup and restore system state on Windows 2008 differentially 14 1 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Backup of the SystemState Install Server backup features including command line tools Ensure you have an additional storage volume available with at least 30 GB of data capacity Create a new file systemstatebackup bat containing the following script echo off amp Setlocal Set tDrive E Set sFolder tDrive WindowsImageBackup SCOMPUTERNAMES SystemStateBackup Set sFilyType vhd Set tDir tDrive NWindowsImageBackupN COMPUTERNAMEZ NSystemStateBackupWMnergepoint C NWindowsNsystem32Nwbadmin
30. r holds sub folders for every Exchange Server that has been backed up The restore can be performed in the same way as a normal data restore Read chapter Restore for more details on restoring from the Hestore view Page 34 of 41 green ch Online Backup Client User Manual Professional Edition The complete restore procedure has been defined in a separate Whitepaper because this is a delegate task You can download it from our support site http support backupagent com index php m downloads amp a viewdownload amp downloaditemid 92 amp na v 0 34 15 4 Backup on folder level The folder level backup option is meant to backup separate mailboxes and its subfolders This option offers an alternative to a full backup of MS Exchange 2003 and enables you to perform small restores of parts of the mail stores To enable a folder level backup the option Activate Exchange server backup on folder level must be checked This Gegen v Activate Exchange Backup Use Exchange restore Auto Completion checkbox can be found on the Exchange Server tab in the Options view Folder level v Activate Exchange Server backup on Folder level Figure 46 Activate Exchange Server on Folder Level When folder level backup is activated a new MS Exchange c Desktop H O My Documen ts folder level node is added to the selection tree of the Data 5 Ce mener l l LIE System Stat
31. rage upload speed The estimated remaining time The elapsed time The average compression rate of the backed up data The size of the uploaded data The total size of the selected data Page 20 of 41 green ch Online Backup Client User Manual Professional Edition 9 Restore 9 1 View stored data Your remotely stored data can be accessed by clicking Restore in the Navigation Panel The Restore view allows you to restore this remote data to your computer The Windows Explorer like view shows one or more computers because the data are related to their source computer When you open a computer node you will notice that all data kept the same structure as it was on your computer Figure 30 Restore 9 2 Restore data Data can be restored per file folder or drive Select files folders or drives you want to restore in the Restore view By clicking Restore the Restore Options screen will pop up and allows you to select a version and a restore location Read paragraph 9 3 for more information 9 2 1 Restore local backup Within the Restore view it is possible to import your local backups This allows you to restore data from e g a local hard disk to your computer Select Import local backup in the Restore view then open a local backup file which is a ZIP file This file can be created by yourself local backup or delivered by your Online Backup Provi
32. re 40 Default restore directory Restore folder The textbox contains the default restore location This is the folder where data is restored by default when you don t choose a specified folder Page 27 of 41 green ch Online Backup Client User Manual Professional Edition Backup Start backup of missed task When this setting is enabled the missed tasks will automatically start the next time the service of the Online Backup Client is started Request confirmation when starting a missed task When this option is enabled you get a pop up box where you can choose to start the missed backup task s Compression Settings You can add file extensions that should never be compressed during backup You can add multiple extensions separated with commas Minimum file size bytes Smaller files will not be compressed Maximum file size bytes Larger files will not be compressed 0 no maximum file size 11 3 Advanced tab Advanced Backup and restore privileges P This overrules access rights for administrators for backup purposes Add Backup Restore reports to windows logs Used to track errors in the backup or restore processes Enable the diagnostics Figure 41 The advanced tab Diagnostics is a logging system for error tracking Perform backup by background service This option is used to make backups of servers while the user is logged off Advanced Encryption type Encryption of the data can be encrypte
33. riginal database Figure 58 Select restore location Caution NEVER overwrite a database that is in production Page 40 of 41 green ch Online Backup Client User Manual Professional Edition 16 3 1 Restore requirements The Online Backup Client must be provided with correct permissions to perform the restore operation According to Microsoft the user that connects to the Server must have the sysadmin and dbcreator Server roles and db owner DB role assigned to it More information http www microsoft com technet prodtechnol sql 2000 maintain sglbackuprest mspx A restore of the master database can only be performed when the Server is in single user mode SQL Server can be started in single user mode from the command line using the m command line option Program Files Microsoft SQL Server MSSQLYBinnlsqlservr m Note The Online Backup Client connects to the local MS SQL Server so only restores into the local computer can be performed Page 41 of 41
34. so only backups of local databases can be performed gt The tempdb database cannot be backed up or restored Do not select this database for backup The Online Backup Client can perform full and differential backups on MSSQL Server The backup method that will be used is chosen automatically 16 3 Restore Databases that are available for restore can be found in the MS SQL Server folder in the Restore view This folder contains the SQL Server folder which contains the backed up databases These databases can be selected for restore Figure 57 Select SQL database for restore When the restore procedure is started you are asked for a destination folder of the database files Please note that this location will be the location where MS SQL Server will mount the restored database The default location that is used by MS SQL Server to store database files is C Program Files Microsoft SQL Serve MSSQL Data The Online Backup Client will try and download the database Restore ta SOL server SERVER 3S that is to be restored and insert it into the local instance of MS No only restore the files SQL Server If a database with the same name already exists Use original database name E ackup amp gent Copu Use new database name on the computer it will be overwritten You can choose to Ll aczahan create a copy or to overwrite the o
35. st have receive as and send as permission to the mail store s How to U n h ide oystem Mai box user 9j Active Directory Users and Computers E File Action View Window Help 1 Start the Active Directory management application 2 On the parent node for all users right click and d elegate Control choose Find users c MUT RN p o y f Connect to Domain 3 In the Find Users dialog type SystemMailbox in the Aa Rc cc ee Name fleld and click Find E J Raise Domain Functional Level I S Operations Masters 4 Select the user and open its properties Figure 48 Find SystemMailbox 5 On the properties click on the Exchange Advanced SystemMailbox 490E9569 F231 4789 AD4A 52A787219B86 a E3 tab Member Of Diakin Environment Sessions Remote control Terminal Services Profile COM Exchange General 6 Make sure the Hide from Exchange address list General Address Account Profile Telephones Organization E mail Addresses Exchange Features Exchange Advanced checkbox IS unchecked Simple display name 7 Click OK and close the application Hide from Exchange address lists 8 Re start the Online Backup Client Downgrade high priority mail bound for 3 400 Figure 49 Exchange Advanced tab Page 36 of 41 green ch Online Backup Client User Manual Professional Edition How to Change permissions of the administrator
36. start systemstatebackup backuptarget tDrive quiet IF EXIST tDir echo Merge point ok else Set NMP TRUE amp No Merge Point creating merge point IF Definded NMP MD tDir PushD sFolder amp amp FOR JR S22 IN DO If i xi sFileType echo Moving i amp MOVE i tDir Nmerge file GOTO end domerge echo i mkmp mkdir tDir fail echo There was a problem amp GOTO end end Change the tDrive volume to the appropriate volume for the system state backups Plan the systemstatebackup bat in the Windows Task Scheduler to run daily Test the scheduled script Create a new backup task in the Online Backup Client Select the WindowslmageBackup folder on the volume on which the system state backups are stored Configure the task and save it The task will now upload the system state backups according to the task schedule Beware that the initial backup can be up to 4 GB s large while differentials will be between 80 and 400 MBs Page 31 of 41 green ch Online Backup Client User Manual Professional Edition 14 2 Restore of a SystemState Step 1 Restore all data in the WindowslmageBackup folder using the Online Backup Client Step 2 Open the most recently timestamped subfolder of the Windows lmageBackup COMPUTERNAME SystemStateBackup folder Step 3 Open the CatalogCopy file situated in notepad Step 4 Find the GUID separated by spaces located
37. t User Manual Professional Edition 8 Backup 8 1 Manage backup tasks By clicking on Backup in the Navigation Panel you can manage your backup tasks By selecting a task in the task list you can examine its specifications You can manually run edit or delete the task It is also possible to create new tasks Figure 23 Backup 8 2 Creating a backup task To create a backup task click on New Task below the task list in the Backup view Task Properties will pop up it allows you to configure the task If you cancel Task Properties the task will not be saved Read more about how to configure a task with Task Properties in paragraph 8 3 8 3 Task Properties Task Properties appears when creating a new task or editing an existing task It allows you to configure the settings of the task Task Properties contains 4 tabs General Task Name Description and run options Data Select data resources for backup gt Schedule Time and Frequency Filter Exclude files and folders from backup 8 3 1 General tab The General tab allows you to set the general options of the backup task Name and Description It is advised to give the backup task a descriptive name to increase the recognition of the task when monitoring Optionally you can enter a task description Page 15 of 41 green ch Online Backup Client User Manual Professional Edition Checkboxes Active When ch
38. tate containing e g Windows Registry Active a M My Computer i seen a amp J My Network Places Directory and System and Boot Files e O my Pictures E internet Explorer 4 El Mijn Music Ave Favorites OS Microsoft Outlook 155 system state Figure 1 Data selection options 3 2 Scheduled backup You can make one or more scheduled backup tasks You can schedule the tasks multiple times a day weekly or monthly After the tasks are created they will run through their schedule automatically After completion of a backup a report is sent by e mail You are always up to date on the status of your backups 3 3 Management Console The Online Backup Service also includes a Management Console which can be accessed through an internet browser e g Internet Explorer It has several functions gt Access your data to restore or remove a file Change user settings e g password Overview of your backups through logs and reports Page 6 of 41 green ch Online Backup Client User Manual Professional Edition 4 Setup 4 1 Setup Wizard After executing the setup you can choose your preferred Select Setup Language fe Select the language to use during the installation language for the Setup Wizard Currently English Dutch English v Figure 2 Choose language French German Spanish Italian and Polish are supported The next steps are pene Welcome to the Online Backup Cli
39. the prescript did not run properly Figure 28 Advanced options view Post Script A Post Script is an advanced option to run certain operations after a backup task has run You can simply browse a command or batch file e g C scripts command bat which will be executed after the backup task is completed 8 4 Monitor backup progress The backup process can be monitored by clicking on Details on the bottom of the application The Details bar is only shown during a backup process The Details screen will pop up automatically when a backup task is initiated Figure 29 Details during a backup 8 4 1 Details screen Progress bars File progress The progress of the backup of the indicated file gt Total progress The progress of the total backup task Details table shown on click Details gt gt gt Full Full backed up files gt Patch Patched backed up files incremental backup patch over last backup gt NoNeed Unchanged files unchanged compared to last backup Page 19 of 41 green ch Online Backup Client User Manual Professional Edition gt gt gt gt Skipped Done Total Done Other information Avg upl speed Remaining time Elapsed time Compression Size uploaded Total size Skipped files details in the logs The total amount of processed data The total amount of selected data The percentage of processed data The ave
40. ur data will be IRRETRIEVABLY LOST the encryption key in a safe place Figure 7 Encryption Key IMPORTANT This key is unique and can only be chosen once and cannot be changed afterwards Treat this key with great care since it is required to restore your files after a system crash Note t is possible to store a reminder which can be sent to your personal e mail address In this wizard the field to enter the reminder will change into a link Forgot your encryption key The wizard is now finished If the Online Backup Client is installed for the first time the Registration Wizard will present You have finished the Registration Wizard the option to start the Backup Wizard after finishing To change any steps click Back otherwise click Finish Iw Start Backup Wizard Figure 8 End of Registration Wizard Page 9 of 41 green ch Online Backup Client User Manual Professional Edition 5 Wizards 5 1 Backup Wizard The Backup Wizard provides a clear and friendly way to detect Mizizi Backup Wizard important data for backup and makes configuring a first Get started now with the Online Backup Client Backup Wizard which will quide you through the process of setting up a backup task backup task very easy Tis miari we ey Select your data to backup Select a schedule of when to backup your data Figure 9 Start of Backup Wizard The first view in the wizard allows you to name th
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