User Manual payCOMweb Base Document V1.2
Contents
1. T 13 Installation Getting Started ic c cccctccscuccesecedtccestenceeecusvenccuuscouesesuevacesuessdtesceventiwecossicdedeeseuivaees 14 Pr condillors aite access 14 Installing the card reader iunt eene idest tei Erde eite 14 Settings for Internet Explorer Browser nennen renes 14 Starting the DrOWSEN m M 18 BET draft 20 20 Language Selection Dar ed ecce teet nie iE Tele e 20 M 21 Module navigation Ment s sioe iiiaio as aa aai ea ai EEN E 21 S 21 Dowrload 8r6 rien d t ea E uie e rod 22 FUNCtION DUTIONS cM 22 gt 22 Detailed data Icon iem tee Rep Ret etd ep Reda 22 SUMIMANY STS me EE 22 Using the application 24 Version 1 2 06 06 2014 LH X Payment Services Base document payCOM User Manual Table of contents 6 1 General information for use cceccceeeeeceeeeeeeeeeeeceeeeeeaeeeteneeesaeeesaeecaaeeseaeecsaeeeeseeeeseaeeeeneeeseaees 24 6 2 Change dialog language tesco oe Lat dle dateien s2. the one hand it contains detailed information about the functional scope general workflows and the security measures involved when transmitting data whilst offering detailed and illustrated instructions for using payCOM on the other 1 3 Structure web In keeping with the payCOM modular structure the user manual structure is also modular This base document contains general information on the payCOM application installing and using it and general instructions for use that apply to all payCOM versions The module documents one each per module contain module specific information and user instructions for the payCOM module in question e g SEPA Direct Debit DTA LSV BDD etc payCOM User Manual Base document for all modules Module SEPA Direct Debit Module DTA LSV BDD Further future modules 1 4 Assumed knowledge web Internet access is gained to the payCOM application via a browser running under the Microsoft Windows desktop on your personal computer In order to take full ad vantage of this user guide you should have a working knowledge of the Microsoft Internet Explorer browser Microsoft Windows and the terminology used in this envi ronment as well as general personal computer application know how 6 Version 1 2 06 06 2014 Va Pe Payment Services Base document User Manual
3. aie IB canceled w Q UBSWCHZH FRST 9 77633559981 CH350023023012020002J 02 08 2009 12 346 00 cancelled UBSWICHZH FRST 0 9722212345678901 CH350023023069920040G6 02 08 2009 547 00 cancelled UBSWICHZH FRST CHT79TTT77633558981 CH350023023012020002J 02 08 2009 33 20 cancelled UBSWCHZH FRST CH 9TTT77633559981 CH35002302301 2020002J 02 08 2009 146 00 cancelled UBSWICHZH FRST CH43JZJ81 456972531 CH350023023078988840Z 02 08 2009 1 333 20 cancelled Number of Entries 1 5 of 5 Paae1of1 4 To sort the list click the column heading of the column to be sorted In the example illustrated below the list is sorted according to the amount and in ascending order The sorted column and the sort order ascending or descend ing are displayed by means of a red arrow BIC Seq Type Creditor Identifier IBAN Settl Date Amount Status mem vj FRST M MI MI Mw cancelled vi UBSWCHZH FRST 9 77633559981 CH350023023012020002J 02 08 2009 12 346 00 cancelled Q UBSWICHZH FRST CH43JZJ81 456972531 CH350023023078988840Z 02 08 2009 1 333 20 cancelled UBSWCHZH FRST DES ZZ21 2345678901 500230230699200406 02 08 2009 547 00 cancelled UBSWCHZH FRST CH7STTT77633559981 CH35002302301 2020002 02 08 2008 146 00 cancelled C UBSWCHZH FRST CH79TTT77633559981 CH350023023012020002J 02 08 2009 3320 cancelled Number of Entries 1 5 of 5 Paae1of1 5 Toreverse the sorting order of the list ascending or desc
4. User Manual 6 4 Display user data You can use the User data function to display your saved user data Procedure 1 Click on Home on the top navigation bar The start screen for the payCOM user interface is displayed 2 Click on User data in the module navigation menu The User data screen showing your user data is displayed DTA LSV BDD SEPA Direct Debit Contacts User data User data Documents Logout USER DATA Certificate Id X08945 Company MUSTER AG First name MAX MUSTER DELIVERY AUTHORIZATION DTA LSV BDD AND SEPA DIRECT DEBIT Group 500060 ABTEILUNG 12 002000 ABTEILUNG 13 G02815 ABTEILUNG 08 GAUOD1 ABTEILUNG 64 APPROVAL AUTHORIZATION DTA LSV BDD mMM Approval method Service Account number BC number DTALSV BDD Id Collective approval LSV BDD CH930076201 1623852957 9101 LSVT4 APPROVAL AUTHORIZATION SEPA DIRECT DEBIT Approval method Service Account number BIC Creditor Id Collective approval SEPA DE820425423501 25000160 DRESDEFF DE97ZZZ12345678901 Single approval SEPA DE820425423501 25000160 DRESDEFF DES9XUU65487897763 Contacts Disclaimer Logout 2009 SIX Paynet Production The individual fields of the detailed view contain the data listed below sorted by area USER DATA Certificate Id Certificate number for your certificate on SmartCard Company Name of your company First name Your first name Name Your last name 26 Version 1 2 06 06 2014
5. User group affiliation see section 2 6 e User role submission authorization only approval authorization only or both sub mission and approval authorization e Account access authorization BIC or BC number IBAN or account number and identification for users with approval authorization and Type of approval authorization individual or collective for users with approval authorization Note a user may be assigned access authorization for several accounts and may even have different approval authorizations for individual accounts Version 1 2 06 06 2014 13 AH X Payment Services Base document payCOM User Manual 3 Installation Getting started Before you can use you must connect the SmartCard card reader to your personal computer and install the associated card reader software see section 3 2 Moreover you must configure your Internet Explorer browser as described in section 3 3 3 1 Preconditions As a precondition for the installation and getting up and running you must e have submitted a signed copy of the participation conditions of the corresponding services to the branch of the financial institution managing the accounts bein possession of a personal computer and be able to access the Internet for minimum requirements see www Isv ch Companies gt Data transfer e have registered for payCOM with SIX Payment Services and be in possession of the starter
6. v cancelled v UBSWCHZH FRST CH 79TTT77833559981 CH350023023012020002J 02 08 2009 12 346 00 cancelled UBSWCHZH FRST DES97ZZZ12345578901 CH3500230230699200406 02 08 2009 547 00 cancelled UBSWCHZH FRST 9 77633559981 CH35002302301 2020002 02 08 2009 33 20 cancelled UBSWCHZH FRST CH 9TTT77633559981 CH35002302301 2020002J 02 08 2009 146 00 cancelled C UBSWCHZH FRST CH43JZJ81 456972531 500230230789888402 02 08 2009 1 333 20 cancelled UBSWCHZH OOFF 9 77633559981 CH35002302301 2020002 03 08 0009 2445 78 cancelled UBSWCHZH OOFF 0 9722712345678901 CH350023023059920040G 03 08 0009 20 00 cancelled UBSWCHZH OOFF AT74SER698741 25476 CH350023023050242240N 03 08 0009 28 908 80 cancelled UBSWICHZH OOFF AT74SER698741 25476 CH350023023050242240N 03 08 0008 14 200 00 cancelled C UBSWCHZH OOFF CH79TTT77833559981 CH3500230230120200024 03 08 1995 12305 cancelled Q UBSWCHZH OOFF CH23AZR19842563147 CH350023023050422318T 03 08 0009 23585 cancelled UBSWCHZH OOFF 0 9727712345678901 CH350023023069920040G 01 07 2009 4000 00 cancelled UBSWCHZH OOFF 9 777633559981 350023023012020002 01 07 2009 156 70 cancelled Number of Entries 1 130f13 Paae1of 1 3 If necessary set additional filters for other columns The list only displays those orders which satisfy all the selected filter conditions BIC Seq Type Creditor Identifier IBAN Settl Date Amount Status
7. AH X Payment Services Base document User Manual DELIVERY AUTHORIZATION DTA LSV BDD AND SEPA DIRECT DEBIT You may be assigned several user groups Group Name of the user group APPROVAL AUTHORIZATION DTA LSV BDD You may be assigned several authorizations For each authorization you can see the assigned approval method the service and the authorization account number BC number and DTA LSV BDD identification Approval method Designation of the approval method Collective approval Single approval Service Designation of the service DTA or LSV BDD Account number Account number of the authorized account BC number Bank clearing number of the authorized account DTA LSV BDD Id DTA LSV BDD identification of the authorized account APPROVAL AUTHORIZATION SEPA DIRECT DEBIT O a a You may be assigned several authorizations For each authorization you can see the assigned approval method the service and the authorization account number BIC and Creditor Identifier Approval method Designation of the approval method Collective approval Single approval Service Designation of the service always SEPA Account number Account number of the authorized account BIC Bank Identifier Code number of the authorized account Creditor Id Creditor Identifier of the authorized account Version 1 2 06 06 2014 AH X Payment Services Base document User Manual 6 5 Filter and o
8. or up to 60 days DTA LSV BDD orders after processing 4 payCOM users who are entitled to issue approvals authorize the orders via the Internet on the secure transmission channel Depending on the database entries for the user in question a single approval may be sufficient or a second approval by another user entitled to issue collective approval may be required Once approval has been issued it cannot be revoked Note if orders are not approved in good time it is not possible to comply with the requested processing date 5 SIX begins the processing and settlement of the orders in partnership with the account holding financial institution of the ordering party or the financial institution of the debtor respectively 6 After settlement the financial institutions undertake the relevant debits and cred its on the accounts of the involved parties 2 4 Delivery time frame The result of the validation check for the transmitted files is usually available in the file list shortly after delivery has been made The order data are visible in payCOM at the same time and are ready for electronic approval on condition that you are in possession of the required authorization The submission times the time stamp denoting receipt by SIX is decisive according to the guideline of the respective service must be observed when a booking entry to an account is required on a specific business day value date If the file has not been
9. 2 Version 1 2 06 06 2014 LH X Payment Services Base document payCOM User Manual Amendment control Amendment control All significant amendments carried out on this document are listed below with the date of the amendment a brief amendment description and a statement of the section concerned Date Version Amendment description Section 02 11 2009 1 0 First edition 06 06 2014 1 1 Charges indicated incl VAT 1 10 Display duration corrected 2 3 2 5 Security settings added 3 3 Forms available as Word files 6 8 06 06 2014 1 2 Change of Company name and Logo impact on All pictures Change of Document location with impact on pictures 3 Description of amendments The previous amendments from the preceding version are marked in the document using the track changes facility to the extent that these amendments are meaningful Layout amendments corrections of spelling mistakes and altered terms that are repeated several times throughout the entire document are not marked Older amendments from other versions should be removed from the amendment control The amendments are marked in the document as follows e General New text is formatted in blue deleted text is blanked out Both types of amendment are denoted with a vertical blue line in the margin e Figures Since it is not possible to indicate specific modifications to a figure the entire modified figure is marked e Tables New o
10. 24 6 3 Query contact addresses and or send an e mail to 25 6 4 Display User d ta iti oce HE EUR UE EUER 26 6 5 Filter and or sort overview list 1o re on eas 28 6 6 Print overview list reet io te eie eos to de sucked EP RE ep RR ees 30 6 7 Print detailed data it etie iere ege Te aede Dv ec andae Eo ded 31 6 8 Display 32 6 9 32 7 Error messages and troubleshooting procedures 33 7 1 General information cccecccceesceceeceeeeeeeeeeeeeecaeeeceeeeseaeeesaneeecaeeeseaeecsaceceaeeseeeeeseaeeeseeeessinerseaees 33 7 2 HTTP messages scien a ee ee 33 7 3 Troubleshooting tips 0I Iib tee EE ee ae 35 8 Glossary of key terms 9 ooo Genre iE nee 36 Version 1 2 06 06 2014 5 AH X Payment Services Base document payCOM User Manual 1 Introduction 1 1 Welcome to payCOM Thank you for the trust you have placed in us by choosing and participating in the payCOM service This product will provide you with optimal support when conduct ing funds transfer operations via the Internet 1 2 Purpose of this user manual This user manual provides you with the information you may need when using
11. Internet The user of the certificate can be determined unambiguously The electronic certificate is stored on the SmartCard and has to be read in via a card reader on the user s PC before a connection can be es tablished Note In spite of established security procedures a residual even if very small risk remains that unauthorized persons may gain access to data being transmitted or gain access to the system by assuming the identity of the user This residual risk is borne solely by the user of the service The user is therefore responsible for ensuring that his PC is sufficiently protected against unauthorized access over the Internet e g by installing a firewall on his PC Furthermore he is also responsible for ensuring that access to his place of work by unauthorized persons is denied and that the SmartCard and corresponding User PIN are kept separately from one another and in a secure place The customer is also responsible for backing up his transmitted data if he feels this is necessary All submitted files can be viewed for a period of up to 90 days SEPA Direct Debit or up to 60 days DTA LSV BDD orders after the processing in the file list In order to answer queries or facilitate researches all transaction data are held in safecustody by SIX for a period of 10 years Version 1 2 06 06 2014 LH X Payment Services Base document User Manual 2 6 Data access authorization
12. Service fulfils these security requirements by taking advantage of the HTTPS SSL V3 0 protocol The SSL protocol SSL Secure Socket Layer permits client server applications to run securely over a transmission path and guards against e eavesdropping message tampering message forgery The SSL protocol is currently the generally accepted standard for client and server authentication and encryption over the Internet SSL is supported and used by all modern browsers in order to encrypt and thus safeguard against eavesdropping on confidential data that is to be transmitted over the Internet World Wide Web The URL Uniform Resource Locator for an SSL connection can be identified by the prefix https The status bar of the browser window displays the secure icon when secure connection has been established E Secure icon in Internet Explorer An SSL connection is created by integrating digital certificates on the server or addi tionally on the client Asymmetrical encryption public private key encryption and symmetrical encryption are combined for use SSL certificates are based on the X 509 standard Apart from encryption which safeguards the transmitted data from unauthorized in spection SSL makes it possible to unequivocally establish the identity of a web server being addressed server authentication The browser on the client side is able to automatically select the server certificate which had been presented an
13. Since members of a specific user group can only view and process data for their group greater clarity is provided and more importantly sensitive data e g salary payments are only avail able to a predetermined category of users Administrators in a large company there fore can be assigned to a user group based on their activities e g payroll accounting accounts receivable or accounts payable whilst the superior is in possession of access rights to all user groups In a small company only a single user group might be specified so that all users in the company have access to all data User identification As a payCOM user Swiss Interbank Clearing issues you with further identification in addition to the certificate related partner identification One is the user identification This has the same format as the partner identification e g U12345 but is related to the user It serves for uniquely assigning each user to one or more user groups in a company Version 1 2 06 06 2014 39
14. connection to the payCOM application is repeatedly terminated Are you using the navigation functions of your browser such as Back Forward Reload or Refresh This is not permitted see chapter 6 1 General information for use Message Page cannot be displayed appears As a precaution empty the browser cache memory close all browser windows and then restart payCOM Version 1 2 06 06 2014 35 AH X Payment Services Base document User Manual 8 Glossary of key terms The following listed in alphabetical order is an explanation of some of the key terms appearing in this user manual Approval The term Approval is reserved for activities undertaken by the customer as a payCOM partner with appropriate privileges you can electronically approve submit ted orders payment groups paperless processing Further processing can begin once the approval process has been completed BDD Business Direct Debit common payment transfer service operated by SIX Payment Services from the Swiss banks for the efficient collection of payments using stan dardized payment transactions direct debits In contrast to LSV the DEB has no right of objection in respect of the DEB FIl BDD may only be used in corporate banking Otherwise BDD displays the same technical features as LSV Certificate A certificate confirms the partner s access authorization i e a Certification Authority guarantees that the Pu
15. currently selected is shown in red font You can find more information about the module functions that can be selected in the relevant module document 5 5 Footer Contacts Disclaimer Logout Production In the footer click on the links e Contacts to look up addresses and telephone numbers of the relevant offices and send messages to SIX e Disclaimer to see the conditions of use for e Logout to end the current session using So that you can always be sure about which system you are currently working on this is displayed in the footer Production or Test System Version 1 2 06 06 2014 21 AH X Payment Services Base document User Manual 5 6 Download area If you click on the relevant link on the right hand side of the screen in the grey Down loads area the user instructions for the module you have selected will be displayed in a new browser window 5 7 Function buttons In the modules buttons for calling up processing functions e g Approve Cancel or Print or for navigation e g Back are displayed depending on the context 5 8 Toolbar In the individual modules a toolbar is displayed on the right hand side with one or more of the following icons depending on the context Updates the data displayed without changing the filters and sort sequences that have been set A Displays data in PDF format in a
16. to compose and transmit e mail to a contact address Procedure 1 Either on the top navigation bar or in the footer click on Contacts The Contacts screen is displayed Home SEPA Direct Debit Contacts Contacts SIX Paynet Lid mE Hardturmstrasse 201 P O Box 8021 Zurich Operations Center E mail f A For questions related to processing and operation Opening hours 8 00 am 17 00 pm Phone 044 P 41 44 279 4800 F 41 44 279 4377 Fax ETERNE Technical Support In case of technical problems with browser password login etc Opening hours 8 00 am 12 00 pm 14 00 pm 17 00 pm Please select a contact T 0900 573 520 only in Switzerlannd CHF 3 13 Min incl V A T F 41 44 279 4390 Operations Center SDD v Our clients outside of Switzerland may contact our support by e mail Your message For payCOMweb software orders only no support 11 T 41 44 279 4545 41 44 279 4390 m Production The contact addresses are listed on the right and on the left you can compose and send an e mail as follows 2 Select the required contact in the selection field 3 Compose your message describing the situation as accurately as possible 4 Click on Submit The e mail is transmitted After a short time you will receive a response from the contact you have selected Version 1 2 06 06 2014 25 AH X Payment Services Base document
17. x m P CRESCHZZ RCUR CH23AZR19842583147 CH5204835000051920391 25 08 2008 184 10 delivered CRESCHZZ RCUR CH79TTT77633559981 CH5204835000073765542 26 08 2009 190 00 delivered CRESCHZZ RCUR 0 9722712345678901 5204835000066988524 26 08 2009 190 10 delivered CRESCHZZ RCUR CH23AZR19842563147 CH5204835000051920391 26 08 2009 190 20 delivered CRESCHZZ RCUR CH23AZR19842563147 CH5204835000051 920391 26 08 2009 200 00 delivered CRESCHZZ RCUR CH 79TT177633559981 CH5204835000073765542 26 08 2009 200 10 delivered CRESCHZZ RCUR AT74SER698741 25476 CH5204835000036241 950 26 08 2009 200 20 cancelled CRESCHZZ FRST CH43JZJ81 456972531 CH5204835000076843284 25 08 2009 29 29 cancelled CRESCHZZ FRST CH2342R198425631 47 CH5204835000051 920391 26 08 2009 58 58 cancelled CRESCHZZ FRST 0 9722712345678901 5204835000066988524 28 08 2009 1 50 cancelled CRESCHZZ FNAL AT 4SER6987 4125476 CH5204835000036241 950 25 08 2009 1 50 delivered CRESCHZZ RCUR CH234ZR1 98425631 47 CH5204835000051 920391 21 07 2009 15 99 delivered CRESCHZZ OOFF CH23AZR19842563147 CH5204835000051920391 28 08 2008 11 30 cancelled CRESCHZZ FRST CH23AZR19842553147 CH5204835000051920381 28 08 2008 770 00 cancelled CRESCHZZ RCUR DES7Z271 2345678901 CH5204835000065988524 25 08 2008 11 10 delivered CRESCHZZ FNAL CH43JZJ81456972531 CH5204835000076843284 25 08 2009 13 30 delivered CRESCHZZ FRST CH79TT177633559981 CH5204835000073765542 31 08 20
18. 08 220 10 delivered CRESCHZZ FRST ATT4SER6987 4125476 CH5204835000036241 950 31 08 2009 220 20 delivered CRESCHZZ FRST CH23AZR19842563147 CH5204835000051 920391 31 08 2009 230 00 delivered CRESCHZZ FRST CH43JZJ81 456972531 CH5204835000076843284 31 08 2009 230 10 delivered Number ofEntries 1 200f76 Pagetof4 The line in an overview list that you clicked on most recently is highlighted in yellow This yellow highlighting does not remain if you temporarily change to detailed view and back again Version 1 2 06 06 2014 23 AH X Payment Services Base document payCOM User Manual 6 Using the application 6 1 General information for use A condition for all functions described in the subsequent chapters is a network con nection to the application in accordance with section 4 Starting the browser In addition you must be authorized to execute the relevant function in accordance with your user profile see also chapter 2 7 Important note The payCOM user interface is presented to you in your browser window In contrast to normal surfing in the Internet navigation within the payCOM application only requires the use of control features built into the user interface and under no circumstances the browser s navigation buttons such as Back Forward or Reload including the pop up menus visible by clicking the right mouse button If in spite of this warning
19. 1 5 Related documents Application specific information e g about applicable time windows can be found in the documentation for the individual services which can be viewed on the following websites www six interbank clearing com under SEPA Direct Debit Service e www lsv ch for LSV and BDD e www dta ch for DTA 1 6 Structure and typographical conventions This user manual in structured in terms of activities Each activity that is described is accompanied where necessary by an introductory explanation and detailed step by step instructions for use The following conventions are used 1 2 3 Numbers identify the individual steps of the process in question Addi tional explanations accompanying the instructions appear in italics OK Buttons menu names and individual menu options are indicated in bold type File name Windows lists check boxes options directories and field names are enclosed in quotation marks 1 7 Agreements In order to obtain the required identification needed as a precondition for taking ad vantage of the SEPA Direct Debit Service and or the DTA LSV or BDD service you must sign an appropriate agreement with the financial institution managing your ac counts New partners or those who wish to have their orders approved electronically by must submit a signed copy of the corresponding conditions for partici pation to their financial institution To use you
20. 2 08 2009 547 00 cancelled Q UBSWCHZH FRST CH43UZJ81 456972531 CH350023023078988840Z 02 08 2009 4 333 20 cancelled UBSWICHZH FRST 77633559981 350023023012020002 02 08 2009 12 346 00 cancelled Number ofEntries 1 5 of 5 Paae10f1 Procedure 1 Click on in the selection field above the column that you want to filter A selection of possible filter conditions is provided All values applying to the col umn plus an asterisk appear at the top for suppressing the filter BIC Seq Type Creditor Identifier IBAN Setti Date Amount Status x s wl JIR E iw UBSWCHZH FRST CH234ZR1 98425631 47 CH350023023050422318T 02 08 2008 3320 oe C UBSWCHZH FRST CH79TTT77633559981 CH350023023012020002J 02 08 2008 46 00 erroneous UBSWCHZH FRST CH43J2481456972531 3500230230789888402 02 08 2009 33 20 UBSWCHZH FRST DES7ZZZ12345678901 CH3500230230699200406 02 08 2009 46 00 open UBSWICHZH FRST CH79TTT77633559981 CH350023023012020002J 02 08 2008 3320 erroneous UBSWCHZH FRST DES7ZZZ12345678901 CH350023023069920040G 02 08 2008 46 00 not approved UBSWCHZH FRST CH23AZR19842563147 CH350023023050422318T 02 08 2008 46 00 open Q UBSWCHZH FRST CH23AZR19842563147 CH350023023050422318T 02 08 2008 33 20 approved UBSWCHZH FRST CH43JZJ81 456972531 CH350023023078988840Z 02 08 2009 33 20 open UBSWCHZH FRST CH79TTT77633559981 CH350023023012020002J 02 08 2008 46 00 open UBSWCHZH FR
21. 7 5204835000051920391 21 07 2009 15 99 delivered CRESCHZZ CH23AZR19842563147 CH5204835000051920391 28 08 2009 11 30 CRESCHZZ CH23AZR19842563147 CH5204835000051920391 28 08 2009 770 00 cancelled CRESCHZZ 0 9727712345678901 CH5204835000056988524 25 08 2009 11 10 cancelled CRESCHZZ CH43JZJ81 456972531 5204835000076843284 25 08 2009 13 30 CRESCHZZ CH79TTT77633559981 CH5204835000073765542 31 08 2009 220 10 CRESCHZZ ATT4SERB9874125475 CH5204835000036241950 31 08 2009 220 20 CRESCHZZ CH23AZR198425631 47 CH5204835000051920391 31 08 2009 230 00 CRESCHZZ CH43JZJ81456972531 CH5204835000076843284 31 08 2009 230 10 X08945 MAX MUSTER 2 3 30 Close the browser window Click on the ri icon in the Adobe toolbar to print out the data The PDF file that is displayed will be printed out 14 Oct 2009 08 27 00 Version 1 2 06 06 2014 E d Payment Services User Manual Base document 6 7 Print detailed data l Requirement Detailed data displayed and button is on the symbol bar The following example shows the procedure for printing using a feedback message that is displayed Procedure 1 Click on the button on the right hand side of the screen The data is prepared in a printable version in a separate window and the Print win
22. AH X Payment Services payCOM User Manual for submitting files and obtaining electronic approval via the Internet Base document Version 1 2 06 06 2014 LH X Payment Services Base document Information No guarantee can be given for the information contained in this user manual which is subject to change without notice SIX Payment Services reserves all rights for this user manual including the rights of photomechanical reproduction storage on electronic media and the translation into foreign languages Although great care has been taken in the compilation and preparation of this work to ensure accuracy errors and omissions cannot be entirely ruled out SIX Payment Services cannot be held liable for any decision made or action taken in reliance on the information in this manual or for any consequential special or similar damages If you detect any errors or omissions in this user manual or have any ideas or suggestions for improve ments we would be extremely grateful if you would notify these to SIX Payment Services Technical Support by sending an e mail to produkte support six group com payCOM is a registered trademark of SIX Payment Services Ltd Windows and Internet Explorer are registered trademarks of Microsoft Corp GEMALTO and GemSAFE are registered trademarks of Gemalto SA All other trademarks are the property of the respective legal owner Copyright 2014 SIX Payment Services Ltd CH 8021 Zurich
23. DF print preview is displayed in a new browser window with the Adobe Acro bat Reader symbol bar displayed If the list consists of more than 20 entries the PDF file will occupy more than one page see footer oC eek 8 payCOMweb SEPA Direct Debit Overview Orders Number of records 76 BIC Creditor Identifier Settl Date Amount Status CRESCHZZ CH23AZR19842563147 CH5204835000051920391 25 08 2009 184 10 delivered CRESCHZZ CH78TTT77633559881 CH5204835000073765542 26 08 2009 190 00 delivered CRESCHZZ 0 9727712345678901 CH5204835000056988524 26 08 2009 190 10 delivered CRESCHZZ CH23AZR19842563147 CH5204835000051920391 26 08 2009 190 20 delivered CRESCHZZ CH23AZR19842563147 CH5204835000051920391 26 08 2009 200 00 delivered CRESCHZZ CH79TTT77633559981 CH5204835000073765542 26 08 2009 200 10 delivered CRESCHZZ CRESCHZZ 745 69874125478 CH43JZJ81 456972531 CH5204835000036241950 CH5204835000076843284 26 08 2009 25 08 2009 200 20 29 29 cancelled cancelled CRESCHZZ CH23AZR19842563147 CH5204835000051920391 26 08 2009 58 58 cancelled CRESCHZZ 0 9727712345678901 CH5204835000056988524 28 08 2009 1 50 cancelled CRESCHZZ 745 69874125476 CH5204835000036241950 25 08 2009 1 50 delivered CRESCHZZ CH23AZR198425631 4
24. MS AND CONDITIONS GOVERNING THE USE OF payCOM is displayed 2 Read carefully the conditions of use that are displayed In using payCOM accept these terms and conditions 6 9 Logout Once you have completed your tasks with the payCOM application you should log off in an orderly manner If you fail to do this an automatic timeout will occur after a period of inactivity and the connection will be terminated Procedure 1 Click on the Logout link in the footer The Logout screen is displayed asking you whether you really want to logout 2 Click on Confirm The payCOM eb application is terminated and the link Click here to login again is displayed upper left in the browser window allowing you to log in again 3 Disconnect from the Internet if this doesn t take place automatically 4 As a precaution empty your browser cache memory 5 Remove your SmartCard from the card reader 32 Version 1 2 06 06 2014 LH X Payment Services Base document User Manual 7 Error messages and troubleshooting procedures 7 1 General information This chapter is designed to assist you in taking appropriate action should a malfunction occur whilst you are using payCOM It is assumed that your personal computer the Windows user interface and all other Windows applications are functioning correctly In other words the malfunction is only affecting the payCOM application If this is not the case you
25. SISISI lt lt lt lt Version 1 2 06 06 2014 15 AH X Payment Services Base document User Manual 8 Scroll down until the Show pictures check box Multimedia group appears 9 Tick the Show pictures check box if not already active Internet Options General Security Privacy Content Connections Programs Advanced Settings 96 Multimedia Enable Automatic Image Resizing Enable Image Toolbar requires restart Play animations in web pages Play sounds in web pages Play videos in web pages Show image download placeholders Show pictures Smart image dithering Printing F Print background colors and images Q Search from the Address bar When searching 3 Display results and go to the most likely site Do not search from the Address bar Just display the results in the main window lt Restore Defaults OK Cancel Apply 10 Click on the Security tab The Security options are visible 11 Click on the zone Trusted sites Internet Options 5 General Security Privacy Content Connections Programs Advanced Select a zone to view or change security settings o amp 0 Internet Local intranet Restricted sites This zone contains websites that you ates trust not to damage your computer or your Files Security level for this zone Custom Cus
26. ST DES7ZZZ12345678901 CH350023023069920040G 02 08 2008 46 00 open C UBSWCHZH FRST AT74SER698741 25476 CH350023023050242240N 02 08 2008 33 20 open UBSWCHZH FRST AT74SERB9874125476 CH350023023050242240N 02 08 2008 3320 open Q UBSWCHZH FRST CHT8STTT77633559981 CH350023023012020002J 02 08 2009 92 00 open UBSWCHZH FRST CH234ZR1 9842563147 CH350023023050422318T 02 08 2008 3320 open UBSWCHZH FRST 0 9727712345678901 CH350023023069920040G 02 08 2009 92 00 open UBSWICHZH FRST CH79TTT77633559981 CH350023023012020002J 02 08 2008 3320 open UBSWCHZH FRST CH43UZJ81 456972531 CH350023023078988840Z 02 08 2009 92 00 open QC UBSWCHZH FRST DES7ZZ712345678901 CH350023023069920040G 02 08 2008 3320 open UBSWCHZH FRST ATT4SER69874125476 CH350023023050242240N 02 08 2008 9200 approved Number of Entries 1 200f189 1 of10 54 Choose the required filter condition from the options list The options disappear and only the entries matching the chosen filter condition are displayed in the list The chosen filter condition is visible in the field above the column heading indicates that no filter is active for the relevant column 28 Version 1 2 06 06 2014 Pa X Payment Services Base document payCOM User Manual BIC amp Seq Type Creditor Identifier IBAN Settl Date Amount Status x v v
27. V BDD SEPA Direct Debit Contacts User data payCOMweb ORS eas ARR Documents Logout Production 8 If you would like to take advantage of an alternative dialog language at the top right of the screen simply click on the required language DE for German FR for French The user interface changes to the chosen language 9 Select the tab of the desired module DTA LSV BDD for file submissions to the DTA LSV or BDD service SEPA Direct Debit for file submissions to the SEPA Direct Debit Service etc Only those modules are displayed that you are authorized to use The module user interface is displayed It is described in more detail in section 5 User inter face General functions of the web applications that apply to all modules are described in section 6 Using the application of this basic document while module specific functions are described in the individual module documents Version 1 2 06 06 2014 19 AH X Payment Services Base document User Manual 5 User interface 5 1 Overview The user interface displayed in the browser window contains the following areas e language selection bar 1 top navigation bar 2 e module navigation menu 3 e footer 4 SIX Contacts Home DTA LSV BDD SEPA Direct Debit Upload File SEPA Direct Debit Overview Orders 3 Lovet 4 Production 5 2 Language selection bar DE FR Th
28. ayment Services Base document User Manual 2 Overview 2 1 Tasks of payCOM payCOM is a service for transmitting payment and collection orders via the Internet to the SIX computer center and or for electronically approving orders submitted in the same manner 2 2 Benefits Using payCOM offers you the following benefits You can transmit files with ease via the Internet Rapid feedback transmission and validation results informs you of the submission status You can approve submitted orders electronically thus eliminating the need for sending paper payment or collection orders to the financial institution managing your accounts You can determine who should be authorized for submission and or electronic approval operations one or two persons for single or collective approval You receive continuously updated information showing you the current processing status of the orders approved The multi bank capability even allows you to submit instructions affecting accounts with different financial institutions via a single channel The HTML solution using a standard browser requires neither major hardware nor software investment and the installation effort is minimal 2 3 Workflow Note Since the procedures for different orders are effectively the same the follow ing description of the procedure will not refer explicitly to a specific service It is also assumed that the processing of orders will be paperle
29. blic Key of the certificate really belongs to the registered part ner The electronic certificate is stored on a SmartCard which has to be scanned by a card reader on the user s PC before a network connection can be established Clearing The clearing system SIC was introduced by the financial institutions in order to conduct electronic funds transfer operations between themselves The clearing center of the Swiss National Bank SNB books the incoming and outgoing payment data to the accounts of the participating financial institutions daily on the basis of data Cookies A cookie is a small text file which is downloaded and stored either temporarily or permanently on the hard disk of your computer to allow a web company to keep track of where you have been on the net and other information e g language chosen etc The www Isv ch website uses so called Session Cookies which are only enabled during a user session When starting the website the system issues you with a unique number which is stored in the cookie and which allows you to be identified when navi gating between sites in order to present your personal data As soon as you quit the website by logging off or by closing the browser the cookie is deleted SIX DOES NOT use cookies to track your behaviour on the web or to visit the websites following a visit Cookies do not transmit viruses DTA DTA CH format is a service provided by Swiss banks for processing payment orders Pa
30. d compare the data received using the trustworthy CAs Certificate Authorities root certificates in stalled in the browser Client authentication is also supported by the server unequivo cally identifying the accessing browser or the user and either granting or denying access Version 1 2 06 06 2014 11 SNX 12 Payment Services Base document payCOM User Manual Encryption strength as already mentioned SSL uses a combination of symmetrical and asymmetrical encryption Symmetrical processes currently use keys up to 256 bits long for the session key Internet Explorer 6 0 currently uses a key length of 128 bits Asymmetrical encryption uses keys with 512 bits and more for transmitting the session keys Today symmetrical key lengths of 128 bits and asymmetrical key lengths of 1024 bits can be considered as secure payCOM uses a key length of 1024 bits for asymmetrical encryption Authentication i e the explicit identification of the user system takes place in the Web Entry Service of SIX by using an electronic certificate The Web Entry Service returns the application electronic certificate to the user system once connection has been established and authentication was deemed successful This is also confirmation to the user that he is connected to the correct partner Electronic certificates ensure that unique identification of both parties is established thus creating the basis for trust over the
31. do not have a compact privacy policy Blocks third party cookies that use personally identifiable information without your explicit consent Blocks first party cookies that use personally identifiable information without implicit consent Pop up Blocker Prevent most pop up windows from appearing C Block pop ups Settings 5 Click on the Advanced tab The Advanced options are visible Base document 6 Scroll down until the Reuse windows for launching shortcuts check box Browsing group appears 7 Untick the Reuse windows for launching shortcuts check box if not already inactive Internet Options General Security Privacy Content Connections Programs Advanced Settings Close unused folders in History and Favorites requires restart Disable Script Debugging Internet Explorer J Disable Script Debugging Other Display a notification about every script error Enable folder view for FTP sites Enable Install On Demand Internet Explorer Enable Install On Demand Other Enable offline items to be synchronized on a schedule Enable page transitions Enable Personalized Favorites Menu Enable third party browser extensions requires restart Enable visual styles on buttons and controls in web pages Force offscreen compositing even under Terminal Server requ Notify when downloads complete Reuse windows for launching shortcuts Show friendly HTTP error messages gt K ISI
32. dow comes up https gateint sic ch pcweb sdd upload 822e05097f70072f6328325a058d65146c387844 con a E3 M SIX Reply Message GENERAL INFORMATION File Name 100_100 02_2_1_pain008 xm1 Submitted on 28 09 2009 10 37 23 Number of 1 Submitted by MAX MUSTER Transactions Group Status Orig Message Id MSGID20090729095005 Status Reason Additional Status Reason PAYMENT INFORMATION Transaction Status ACC Orig Payment INFID20090928TFO02 Information Id Element IntrBkSttlmDt Value 2009 10 06 Element ReqdColttnDt Value 2009 10 02 02 00 Status Reason CHO19 Value day General Options Select Printer Add Printer Apple Color LW 12 660 PS X08945 14 Okt 2009 08 35 17 Status Ready C Print to file Location Comment Find Printer Page Range All Number of copies 1 Selection Pages Collate Enter either a single page number a single page range For example 5 12 internet 100 2 the appropriate settings choice of printer print range and number of copies 3 Click on Print The contents of the window is printed out Version 1 2 06 06 2014 31 Va X Payment Services Base document User Manual 6 8 Display disclaimer You can use the Disclaimer function to display the conditions of use that apply to Procedure 1 Click on the Disclaimer link in the footer The screen TER
33. e language selection bar offers menu options for selecting the language DE changes the dialog language to German FR changes the dialog language to French ENchanges the dialog language to English The abbreviation for the dialog language that has been selected is marked in grey Whenever the language is changed the Start screen Home is displayed 20 Version 1 2 06 06 2014 Va X Payment Services Base document payCOM User Manual 5 3 Top navigation bar Home DTA LSV BDD SEPADirectDebit Contacts The top navigation bar contains menu options for calling up the available modules de pending on your user profile as set in your application form i e only those modules are displayed which you are entitled to use and always a Home tab and a Contacts tab The tab for the module that is currently selected is shown in red font Home displays the Start screen for payCOM This also comes up automatically whenever the language is changed Contacts enables users to look up addresses and telephone numbers for relevant offices and send messages to SIX You can find more information on this in section 6 3 Query contact addresses and or send an e mail to SIX 5 4 Module navigation menu Upload File Overview Orders The module navigation menu on the left hand side contains all the menu options for calling up functions in the selected module The menu options vary between modules The option for the function that is
34. ebit Scheme for making direct debit payments in euro throughout SEPA from bank accounts to other bank accounts SEPA Direct Debit Scheme The SEPA Direct Debit Scheme is the payments scheme for making euro direct debits across SEPA as set out in the respective Rulebook You can find further terms and abbreviations in a separate Glossary for the SEPA Direct Debit Scheme on the website www sepa ch SEPA Direct Debit Service A SEPA direct debit processing service by SIX Payment Services and SECB Swiss Euro Clearing Bank SmartCard A SmartCard is a plastic card in credit card format with an integrated chip see the following illustration on which the certificate data is stored In order to be able to use the certificate the SmartCard must be inserted in a card reader and the user must au thenticate his access rights by entering the associated User PIN a SIX Company Name or department Partner identification SmartCard User PIN The SmartCard User PIN serves to evidence user authorization for the SmartCard 38 Version 1 2 06 06 2014 LH X Payment Services Base document User Manual URL The URL Uniform Resource Locator specifies the complete path for a document a graphic or any file on the Internet or intranet To visit payCOM for example you must type in the URL for the payCOM application https gate sic ch pcweb User groups Each payCOM user can belong to one or more user groups
35. ending simply click the corresponding column heading again In the example illustrated below the list is sorted with the amount appearing in descending order BIC Seq Type Creditor Identifier IBAN Settl Date Amount Status t u FRST MI MI wi IM v cancelled UBSWCHZH FRST 9 77633559981 350023023012020002 02 08 2009 3320 cancelled UBSWICHZH FRST 77633559981 CH35002302301 2020002 02 08 2009 146 00 cancelled UBSWICHZH FRST DES7ZZZ12345678901 CH350023023069920040G 02 08 2009 547 00 cancelled UBSWCHZH FRST CH43JZJ81456972531 500230230789888402 02 08 2009 1 333 20 cancelled UBSWICHZH FRST 77633559981 CH35002302301 2020002J 02 08 2009 12 346 00 cancelled Number of Entries 1 5 of 5 1 17 Version 1 2 06 06 2014 29 SNX Payment Services Base document User Manual 6 6 Print overview list Requirement The overview list is displayed and the A icon is on the symbol bar You can display data from overview lists as a PDF print preview on the screen and from there print it using the Print function You will need Acrobat Reader If Adobe Acrobat Reader is not already installed on your PC you can download it free from the Adobe website and install it The following example shows the procedure for printing using an overview list of orders Procedure 1 Click on the A icon in the toolbar on the right of the screen A P
36. h a network connection to the application Procedure 1 Insert your SmartCard bearing the certificate in the card reader 2 Start your Internet Explorer 3 Establish a connection to your Internet provider this operation can usually be omitted if you are connected to a local company intranet since a permanent con nection is usually in place 4 the URL of the SIX web entry service in your browser https gate sic ch pcweb If the option Warn if changing between secure and non secure mode is acti vated on your Internet Explorer Browser a warning message will appear which you must acknowledge with OK Otherwise the Choose a digital certificate window will appear immediately Choose a digital certificate Identification The Web site you want to view requests identification Please choose a certificate Mame Issuer SIC Customer ID CA 1024 Le View Certificate 5 Click on OK The SmartCard PIN entry window appears 6 Typein your SmartCard User PIN You received the SmartCard User PIN together with the SmartCard reader Please Enter your PIN Code OK Cancel 18 Version 1 2 06 06 2014 Pa X Payment Services Base document payCOM User Manual 7 Click on OK Once the access authorization check has been completed successfully a secure SSL connection is established and the start screen of the payCOM user inter face appears SIX Home DTA LS
37. ionship between the creditor his bank and the debtor on the one hand and that between the debtor and his bank on the other hand Ordering party Sender identification As a DTA LSV or BDD partner the customer is provided with identification ID re ferred to as the party identification on concluding an agreement with his financial in stitution When the customer submits a file the financial institution responsible for the funds transfer operations and the sender of the file must identify themselves on the basis of the party identification This party identification is stored in every file Version 1 2 06 06 2014 37 Va xX Payment Services Base document User Manual Partner identification Asa user SIX Payment Services provides you with partner identification This comprises a single letter followed by 5 digits e g X01234 The partner identifica tion is embossed on the SmartCard PIN Personal Identification Number see also SmartCard User PIN SEPA Single Euro Payments Area SEPA is the area of the EU EEA member states plus Monaco and Switzerland where citizens companies and other economic actors will be able to make and receive payments in euro whether between or within national boundaries under the same basic conditions rights and obligations regardless of their location SEPA direct debit A SEPA direct debit is the payment instrument governed by the rules of the SEPA Direct D
38. kit SmartCard card reader SmartCard User instal lation CD with card reader software including installation and user guide and e have received the certificate on the SmartCard by separate registered post 3 2 Installing the card reader You have received the instructions for installing the card reader with the SmartCard card reader and the installation CD with the card reader software On completing the installation you accept the licence provisions specified by Gemalto SA 3 3 Settings for Internet Explorer Browser In order to participate in the service a privacy setting must be selected in the Internet Explorer browser which permits cookies In addition the option Show pictures must be activated It is also recommended that the Reuse windows for launching shortcuts option is deactivated Procedure 1 Start Internet Explorer 2 From the Tools menu choose Internet Options The Internet Options window appears 3 Click on the Privacy tab The Privacy options are visible 4 Use the slider to select a privacy setting which permits cookies e g the setting Medium High 14 Version 1 2 06 06 2014 Pa X Payment Services User Manual Internet Options General Security Pri Content Connections Programs Advanced Settings Move the slider to select privacy setting for the Internet zone Medium High Blocks third party cookies that
39. must agree to the payCOM conditions for use these are accepted by signing the Registration Order Form 1 8 Availability Essentially files can be transmitted 7 days a week 24 hours a day with the exception of extraordinary system interruptions and maintenance activities usually at weekends From Saturday 12 00 to Sunday 17 00 hrs as well as on public holidays there will be no validation carried out of the files delivered with payCOM During this time there will therefore be no acknowledgement to the sender and neither will it be possible to approve the orders delivered Version 1 2 06 06 2014 7 SNX 1 9 Payment Services Base document User Manual Service and support If in spite of this user manual you are confronted with a problem which you cannot resolve please don t hesitate to contact our rapid and free of charge support facility by sending an e mail to produkte support 2six group com Alternatively call the following number calls are charged at CHF 3 13 minute incl VAT English French Italian 0900 57 3520 German 0900 57 6520 Please note that for telephone queries our office is staffed from 8 a m to 12 noon and from 2 p m to 5 p m CET workdays When making queries please have your partner identification ready This information is contained on your SmartCard see illustration in section 8 Glossary of key terms Version 1 2 06 06 2014 JL I2 P
40. r deleted text is also formatted in blue or blanked out in tables How ever these amendments are always marked over the total height of the table row Version 1 2 06 06 2014 3 AH X Payment Services Base document Table of contents User Manual Table of contents 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 1 2 2 2 3 2 4 2 5 2 6 2 7 3 1 3 2 3 3 5 1 5 2 5 3 5 4 5 5 5 6 5 7 5 8 5 9 5 10 INTO GUCHIOMN ec 6 Welcome to payCOM ssa ee terria c tue ood 6 Purpose of this user 6 6 aaa ee 6 Related 7 Structure and typographical conventions 7 Dessus 7 PEE ERECTO m 7 Service and 2 540 inl eee 8 lll 9 Tasks of Bay COM uidi p utiedadu feu uium nU 9 Uri 9 ao E th 9 Delivery frame E 10 Security aspects rn de Tie sd ee cR sinc edi Du ae 11 Data access authorizations ierit bedient e Dad Fe 13
41. r sort overview list l Requirement overview list displayed You can use filters to further reduce the number of datasets displayed to raise the criteria for the overview and find the dataset you want more quickly Filters can be applied to any column of the list or more than one at a time by selecting the filter criteria in the selection lists on the filter toolbar You can also set each column to be sorted in either ascending or descending order The results of the filters you have set and the method of sorting are visible immediately At the bottom on the right you can see for information purposes how many datasets are in the list altogether and which of them are displayed Specified filters can be suppressed individually by selecting for the relevant selec tion or all together by clicking on the button outside left on the filter bar The following example shows the procedure for filtering using an overview list of or ders This list is only to display cancelled first collections sequence type FRST The list should also be sorted in ascending order of amount BIC Seq Type Creditor Identifier IBAN Settl Date Amount 4 Status canceled UBSWICHZH FRST CH79TTT77633559981 CH35002302301 2020002 02 08 2009 33 20 cancelled Q UBSWCHZH FRST 9 77633559981 350023023012020002 02 08 2009 146 00 cancelled UBSWCHZH FRST DES ZZ21 2345678901 CH350023023069920040G 0
42. received by the prescribed time processing and value date will be delayed correspondingly and it will no longer be possible to keep to the required processing date 10 Version 1 2 06 06 2014 LH X Payment Services Base document payCOM User Manual 2 5 Security aspects The security requirements for web solutions involving funds transfer operations are extremely demanding On the one hand sensitive data is being exchanged whilst on the other the Internet as a publicly accessible network is open to all kinds of abuse e g unauthorized persons who attempt to infiltrate the systems in order to steal ma nipulate or delete data or bring the system to a standstill by transmitting vast volumes of data Data exchange between the customers and SIX over the Internet therefore is made secure by the implementation of appropriate security procedures so that e the confidentiality of transmitted data is guaranteed e the authenticity source of the data received can be determined i e the recipient can identify the sender explicitly This applies not only to the customer but also to SIX the integrity of the data received is guaranteed by the SSL encrypted transmission path authorization a validation check is undertaken each time the application is ac cessed and suitable measures are employed to deny unauthorized persons access The Internet connection between the browser on the user s PC and the SIX entry portal Web Entry
43. right corner in the majority of payCOM screens together with the user s name and company IBAN IBAN is the acronym for International Bank Account Number a payment transactions standard in Switzerland and throughout Europe Displaying standard account numbers in IBAN for mat makes it easier to record forward and process payment data LSV Lastschriftverfahren Direct Debit Scheme Joint payment transfer service provided by the Swiss banks operated by SIX Payment Services for the rational collection of accounts receivable using standardized payment transactions direct debits which is offered in two versions LSV LSV with right of objection and BDD for corporate banking 2 LSV without right of objection LSV LSV or BDD payment group A LSV payment group embraces all collection payments in the same file and displays the following characteristics same BC number for the creditor s bank same account number to be credited same LSV identification of the creditor same requested processing date same currency Lsv LSV is a Swiss process for domestic and cross border payments CHF and EUR With LSV the debtor has always a right of objection Its legal foundation is formed by the LSV participation conditions and the direct debit authorization The participation conditions regulate the handling of payment orders between the creditor and his bank The direct debit authorization documents the legal relat
44. s When registering for payCOM the customer can determine whether all registered users may view all submitted payment and collection order data or whether different user groups should be created with viewing privileges solely for their own data If several user groups are desired each user is to be assigned to one or more groups Any number of users can belong to a user group This approach allows access au thorization to be freely determined Before files can be submitted users belonging to several groups must indicate in ad vance to which user group the files in question belong For users only belonging to a single user group the submitted files are automatically assigned to this group In the files overview users belonging to several user groups can choose whether they would like to view data belonging to all the assigned groups or whether the data should be filtered for a single user group For users belonging to a single group only the data applicable to that group is visible Users who have been assigned approval privileges see section 2 7 User profile have access to all orders in relation to the accounts based on BIC BC number IBAN account number and identification for which they have received payCOM approval authorization regardless of their user group 2 7 User profile Each user is assigned a profile that determines the payCOM functions he is permit ted to use The user profile embraces
45. separate browser window where it can be printed see also section 6 6 Print overview list H Exports data to an XML file XML Extensible Markup Language This file can be further processed or viewed in an XML Editor You can choose whether to save the XML file in any directory or view it directly in a separate browser win dow The export process is described in the user manual for the payCOM module SEPA Direct Debits 5 9 Detailed data icon By clicking on the G icon in the summary lists you can display the detailed data which belongs with the relevant dataset The icon is only there if detailed data is available 5 10 Summary lists The summary lists in the individual modules can hold a maximum of 20 datasets per page At the bottom right you can see how many datasets are displayed and the total number of datasets there are to be displayed Note if filters have been set see section 6 5 Filter and or sort overview list then the number of datasets to be displayed does not equate to the total number of existing datasets You can use the and Bil icons to page forwards and backwards and the and W icons to move directly to the last or first page 22 Version 1 2 06 06 2014 JA NDX User Manual Payment Services Example of an overview list with order data Base document BIC Seq Type Creditor Identifier IBAN Settl Date Amount Status x lt x E
46. should consult the ap propriate hardware and software user manuals to try and resolve the problem When a problem occurs try and rectify it first yourself by taking advantage of the in formation provided below Only if you are unable to resolve the problem with the help of this information should you request assistance from SIX Payment Services The e mail address and the hotline telephone number are both listed in chapter 1 9 Service and support 7 2 HTTP messages The following HTTP messages might occur in the browser when working with pay com Information 100 Continue 101 Switching Protocols Confirmation messages 200 OK 201 Created request successful new resource created 202 Accepted 203 Non Authoritative Information 204 No Content request executed but no contents returned 205 Reset Content 206 Partial Content Re routing information 300 Multiple Choices 301 Moved Permanently 302 Found 303 See Other 304 Not Modified 305 Use Proxy 307 Temporary Redirect Version 1 2 06 06 2014 33 SNX Payment Services Base document User Manual Client error messages 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 Bad Request Unauthorized user identification required Payment Required reserved Forbidden request understood but server refuses to act Not Found resource cannot be identified Method Not Allowed request not applicable to
47. ss i e they will be approved via payCOM An order submitted via is processed in the following manner 1 Using his own standard generation software the user creates files containing order data and stores them in a suitable directory either on his personal com puter s hard disk or another data storage medium The user starts the Internet Explorer browser and dials up to establish an Internet connection to SIX Having logged on successfully and passed the authentication check access is gained to the application in the SIX computer center The user is now able to transmit the generated files electronically via the secure HTTPS Internet link to the computer center 1 SEPA direct debits are always processed electronically To process DTA or LSV BDD orders the customer can also instead of paperless processing send a paper order to the financial institution where his or her account is held provided that it supports order processing using paper orders instead of approving the order that has been delivered in payCOM gt himself Version 1 2 06 06 2014 9 AH X Payment Services Base document User Manual 3 computer center checks the received data and places feedback details in the file overview for the user who can view and download them in his browser in addition to the files that have been sent and the order data for up to 90 days SEPA Direct Debit
48. the resource Not Acceptable Proxy Authentication Required as for 401 Request Timeout Conflict due to resource problems request cannot be terminated user action expected Gone Length Required Precondition Failed Request Entity Too Large Request URL Too Long Unsupported Media Type Requested Range not satisfiable Expectation Failed Server error messages 500 501 502 503 504 505 Internal Server Error Not Implemented Bad Gateway Service Unavailable Gateway Timeout HTTP Version Not Supported These error messages are not particularly explicit However in conjunction with their occurrence it is often possible to determine the cause of the malfunction 34 Version 1 2 06 06 2014 JL I2 Payment Services Base document User Manual 7 3 Troubleshooting tips The following is a selection of possible error symptoms and recommendations for rec tification Network connection to the payCOM application cannot be established Check your Internet connection If your Internet connection is not in order check your modem and your Internet provider Have you correctly typed in the URL for the pay application https gate sic ch pcweb Have you configured your browser as explained in chapter 3 3 SmartCard is rejected when logging in Check whether your SmartCard bearing the certificate is inserted correctly in the card reader Have you entered the SmartCard User PIN correctly The
49. tom settings To change the settings click Custom level To use the recommended settings click Default level Custom level Default level Reset all zones to default level 12 Click on Sites The Trusted sites window appears 16 Version 1 2 06 06 2014 AH X Payment Services Base document payCOM User Manual 13 Enter https gate sic ch in the entry field Trusted sites You can add and remove websites from this zone All websites in this zone will use the zone s security settings Add this website to the zone https jgate sicch E Websites v Require server verification https for all sites in this zone 14 Click on Add The site https gate sic ch is registered as trusted site Trusted sites You can add and remove websites from this zone All websites in this zone will use the zone s security settings Add this website to the zone Websites Require server verification https for all sites in this zone Close 15 Click on Close The Trusted sites window disappears 16 Click on OK The new settings are saved and the Internet Options window disappears 17 Close the Internet Explorer Version 1 2 06 06 2014 17 AH X Payment Services Base document User Manual 4 Starting the browser In order to take advantage of the functions you must start your Internet Explorer browser and establis
50. yments in the DTA format are usually submitted over a direct delivery channel to the assigned financial institution In arrangement with the financial institution they can also be submitted electronically with payCOM via SIX to the assigned financial institution Detailed information regarding the DTA service can be obtained either from your financial institution or by visiting www lIsv ch 36 Version 1 2 06 06 2014 Va X Payment Services Base document payCOM User Manual DTA payment group A DTA payment group embraces all payment orders in the same file and displays the following characteristics same BC number for the ordering party s bank same account number to be debited same ordering party identification same requested processing date value date same currency Group identification Asa payCOM user SIX Payment Services issues you with further identification in addition to the certificate related partner identification One is the group identification you receive group identification for each user group to which you belong This has the same format as the partner identification e g G12345 but is related to a user group This allows the unequivocal assignment of users to a user group within a company and regulates the access to data members of a specific user group can only view and process data for their own group The group identification for the user group currently selected is visible in the upper
51. you accidentally use the browser navigation features the connection to the application might be terminated When implementing the payCOM functions therefore adhere to the instructions given in the following sections Should a problem nevertheless arise refer to section 7 Error messages and troubleshooting procedures Note The screenshots used in the manuals are examples i e all data displayed is fictitious and the selection menu displayed on the basis of your user profile may contain fewer options than the example given 6 2 Change dialog language You can switch the user interface to a different dialog language at any time The avail able languages are DE German FR French and EN English When payCOM starts the dialog language displayed is always that chosen when you registered ordered the service Any change to the dialog language made during use is not saved Procedure On the language selection bar at the top of the screen click on the required language symbol FR EN or DE The user interface will switch to the newly selected language At the same time the screen will change to the Start screen if this is not displayed already 24 Version 1 2 06 06 2014 Pa X Payment Services Base document payCOM User Manual 6 3 Query contact addresses and or send an e mail to SIX The Contacts function displays a number of useful contact addresses for the application This function can be used
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