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Maintenance & Troubleshooting

1. ERR BHAA DAM ORE AMBALA RRP AYP EA FB 1 1 2 2 3 MS SUE AEA LA 3 4 4 5 MARIE ay ER IBM 33F8354 M Ee gt KL EARS ta RARE RIRE do RENO RACE RES A SR RI TRE e po 3h 28 i 100 212 F 184 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 3 CD RO
2. BETEN 1 1 2 2 3 3 MEN LATAS BA 4 Appendix B Related service information 179 2 Be IBM 33F8354 HATER O 100 212F 3
3. 12345678 UT mm 45 u i CORE el Il Il Il Il Il i Il Il Il Il Il Il Il Il Il Il Il I Il Il Il I Il Il Il E 5 Il Il Il Il Il E fl n fl fi fl fi Il Il Il Il Il I I Il Il Il _ Il Il Il Il Il u u u u u u hi Eos B Es E EI O Em E EE Era o dba The following illustration shows the switches on the switch block SW2 gt Reserved Power on password override Reserved D wo A d DN o t 3 Chapter 4 Customer replaceable units 47 Table 6 describes the function of each switch on the switch block Table 6 Switches 1 8 Switch Default value Switch number description 7t08 Off Reserved 6 Off Power on password override Changing the position of this switch bypasses the power on password check if the switch setting has been changed since the server was last powered on You do not need to move the switch back to the default position after the password is overridden Changing the position of this switch does not affect the administrator password check if an administrator password is set See Power on password on page 16 for additional information about the power on password 1to5 O
4. 1 Safety Information 1 a MIS RR AK BH PR KEPA AAE R ARF EIA EM Safety Information KR e BE 1 A4 Mavi Mr ETA RARA Safety Information 49 A 1 E o EE RER 45 AE 9j Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Copyright IBM Corp 2002 iii Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione se amp Server Library H al o 9 8 AZH UC 0 HSE ar F0 SS Y HOLS BHO 0 30 ir n rin to o do FOL EO ues HSE dl ASSLIC Qh 0 EH AD E T 0 NAAS SHOJI AO BREA PE FA A AS AVES Lea atentamente todas las declaraciones de precauci
5. SU ni HER 9 ee 82kg 180 gt 82 kg 180 fj 182 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 11 Ld OF LE A Appendix B Related service information 183 i gu y 3 Server Library PA xm ATER TER 1 RAE e 1 BASE AB aT AES pe 1 REA TRAI Du TH DBAS do LEITER ARS HS RE TR
6. status LED d d d O 9007 0090990920202 to 8980809 6280898980828089 ORDER 069727525000 062020 Na GOGO o O ROSALES G9308080609090505090969695 A n 02020002020202020208000000 Diskette drive 00 0 0 0 0 0 060 050 050650 09090909090909080808080808 ivj ss activity LED 052525 P8585 0505 26P 62 ORO 820900098299000909888089888 82625252525852528902526 6 5 Diskette eject 080808080686 008080808090 M button fl CD ROM drive activity LED gt CD eject button E Notes 1 The illustrations in this document might differ slightly from your hardware 2 An amber LED illuminates when a system error or event has occurred To identify the error or event check the LEDs on the Light Path Diagnostics panel located on the server see Light Path Diagnostics on page 34 or review ility program see Viewing error logs from the Configuration Setup Utility program on page 30 For more information ili Choices available from the Configuration Setup Utility main menu on page 11 Power on system power LED When this green LED is on system power is present in the server When this LED flashes the server is in Standby mode the system power supply is turned off and ac current is present When this LED is off a power supply ac power or an LED has failed Power control button Press this button to manually turn the server on or off or to place the se
7. CD ROM DVD FREIRA MM ille FRERE XE NE m A REBT APASARH SA 3B 180 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 4 AN 218 kg 37 85 232 kg 70 5 255 kg 121 2 RE Ea 5 i lp ELIA Eu BI RN NAT REAR MADE IUS Appendix B Related service information 181 W I Dd DF 8 A s
8. 00180600 PCI to PCI bridge error PON 2 Ensure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program Utility program If the memory resource settings are not correct change the settings 3 If all memory resources are being used you might need to remove an adapter to make memory available to the PCI adapter Disabling the BIOS code on the adapter might correct the error See the documentation provided with the adapter 00180200 No more I O space available Run the Configuration Setup Utility program for PCI adapter ne 2 Failing adapter 3 System board 00180300 No more memory above 1MB Run the Configuration Setup Utility program for PCI adapter fr 2 Failing adapter 3 System board en 2 more memory below 1MB 1 Run the Configuration Setup Utility program adaptem 2 Move the failing adapter to slot 1 3 Failing adapter 4 System board 00180500 PCI option ROM checksum 1 Remove the failing PCI card sun 2 System board Run the Configuration Setup Utility program Move the failing adapter to slot 1 Failing adapter System board 00180700 00180800 General PCI error D a System board PCI card 00181000 PCI error Adapter System board processor 01295085 ECC checking hardware test 1 System board error 2 Microprocessor 01298001 System BIOS installed on this Ensure all mi
9. Armonk NY 10504 1785 USA INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you O COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2002 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP S
10. Light Path 4 AN NAS Diagnostics panel yA lt V Power supplies Shutile assembly Microprocessor airflow guide 43 Chapter 4 Customer replaceable units System board component locations This section provides illustrations of the system board showing the locations of connectors switch and jumper blocks and LEDs System board option connectors The following illustration shows the location of the system board connectors for user installable options PCI Slot 1 32 bit Microprocessor 4 Microprocessor 1 33 MHz J26 CPU4 CPU1 PCI X Slot 2 VRM 4 J37 VRM 1 J34 64 bit RR cem 100 MHz J27 in ig Ol PCI X Slot3 n 64 bit 100 MHz J28 PCI X Slot 4 i 64 bit ul Sul il 100 MHz J29 j n mm PCI X Slot 5 64 bit 100 MHz J30 PCI X Slot 6 2 64 bit _ 100 MHz J31 PCI X Slot 7 64 bit 100 MHz J32 In EU Em Battery BH1 VRM 3 J36 VRM 2 J35 Microprocessor 3 Microprocessor 2 CPU3 CPU2 44 xSeries 255 Type
11. Evitare di e Gettarla o immergerla in acqua e Riscaldarla ad una temperatura superiore ai 1005C Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 A ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue e Non rimuovere i coperchi L apertura dei coperchi di prodotti laser pu determinare l esposizione a radiazioni laser pericolose All interno delle unit non vi sono parti su cui effettuare l assistenza tecnica L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose PERICOLO Alcuni prodotti laser contengono all interno un diodo laser di Classe 3A o Classe 3B Prestare attenzione a quanto segue Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Avviso 4 A 194 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 218 kg gt 32 kg 255 kg ATTENZIONE Durante il sollevamento della macchina seguire delle norme di sicurezza Avviso 5 h ATTENZIONE Il pulsante del controllo dell alimentazione situato sull unit e l interruttore di alimentazione po
12. Release latch AC power LED DC power LED Handle open position The following table describes the ac and dc power LEDs For more information about the ac and dc power LEDs see Power supply LED errors on page 146 Light Path Diagnostics You can use the Light Path Diagnostics feature built into your server to quickly identify the type of system error that occurred Your server is designed so that LEDs remain illuminated when the server shuts down as long as the power supplies are operating properly This feature helps you to isolate the problem if an error causes the server to shut down Diagnostic panel LEDs The following illustration shows the location of the error LEDs and the Remind button on the Light Path Diagnostics panel See Diagnostic panel system erro LED on page 132 for information on identifying problems using these LEDs MEMORY NMI ISMP LOG Di D7 PCIA PCIB PCIC PCID DASD D2 D8 PS1 PS2 CPU VRM TEMP D3 D9 PS3 PS4 FAN OVER NON D4 D10 SPEC REDUND Light Path 0 H D5 D11 Diagnostics REMIND D6 D12 Notes 1 If the memory is configured for 2 way or 4 way memory interleaving and a single DIMM fails the lights for all of the interleaved DIMMs on that bank will be lit See Memory errors on page 36 34 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 2 The Light Path Diagnostics panel is also called the
13. 1 Recover BIOS 1 3 1 first 64K RAM test failed 2 System board 1 2 1 Programmable Interval Timer System board failed 1 2 2 DMA initialization failed System board 1 2 3 DMA page register write read System board failed 1 2 4 RAM refresh verification 1 DIMM failed 2 Memory card 3 System board DIMM 2 Memory card 2 1 1 Secondary DMA register System board failed 2 1 2 Primary DMA register failed System board 2 1 3 Primary interrupt mask System board register failed 2 1 4 Secondary interrupt mask System board register failed 2 2 1 Interrupt vector loading failed System board 2 2 2 Keyboard controller failed 1 System board 2 Keyboard 2 2 3 CMOS power failure and 1 Battery checksum checks failed 2 System board 2 2 4 CMOS configuration 1 Battery information validation failed 2 System board 2 3 1 Screen initialization failed System board 2 3 2 Screen memory failed System board 2 3 3 Screen retrace failed System board 2 3 4 Search for video ROM failed System board 2 4 1 Video failed screen believed system board operable 3 1 1 Timer tick interrupt failed System board 3 1 2 Interval timer channel 2 failed system board 3 1 3 RAM test failed above 1 DIMM address OFFFFH 2 Memory card 3 System board 130 xSeries 255 Type 8685 Hardware Mainten
14. Note The alignment pin is located near the plastic fastener behind fan 1 c Press firmly on the two plastic fasteners until they snap into place on the front of the air baffle This secures the air baffle in the server Chapter 4 Customer replaceable units 81 24 If your server is a tower model continue with the next step If your server is a rack model and you have already installed the server in a rack enclosure you must reconnect the cable management arm bracket to the server a Slide the server into the rack b Reattach the cable management arm bracket to the server Cable management arm bracket Cable management arm Captive screw Tab 9 Fan bay 7 fan removed 1 Remove the fan from fan bay 7 2 Insert the tab on the cable management arm bracket into the corresponding slot on the server 3 Tighten the captive screw on the cable management arm bracket to the server 4 Reinstall the fan in fan bay 7 25 If you have other options to install or remove do so now otherwise go to Completing the installation on page 106 Installing memory modules Adding memory to your server is an easy way to make programs run faster You can increase the amount of memory in your server by installing memory module options When you install memory you must install a set of two or four matched dual inline memory modules DIMMs Before you install memory review the following 82 xSeries 255 Typ
15. 12 Disconnect the signal and power cables that are attached to the standard SCSI backplane xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 13 14 15 16 Loosen the captive screw on top of the metal backplane support bracket by turning the screw counterclockwise Lift the metal backplane support bracket from the server Screws Power connector Power cable SCSI backplane Captive screw Signal cable Touch the static protective package that contains the optional SCSI backplane to any unpainted metal surface on the server then remove the SCSI backplane from the package and place it on a static protective surface Locate the two alignment pins on the metal backplane support bracket Attach the optional SCSI backplane to the lower drive cage slots on the backplane support bracket by matching the two alignment pins on the rear of the bracket with the corresponding holes on the SCSI backplane Use the six screws that come with the option kit to secure the SCSI backplane to the backplane support bracket Reinstall the backplane support bracket in the server Tighten the captive screw on top of the metal backplane support bracket by turning the screw clockwise until it snaps into place This secures the backplane support bracket in the server Note Make sure that no cables are under the backplane support bracket Chapter 4 Customer replaceable units 69 17 Locate the SCSI signal cable
16. on The serial port is enabled and is assigned a unique address page 114 e The device is connected to the correct port see Input output connectors on page 110 2 Failing serial device 3 Serial adapter if installed 4 System board Chapter 6 Symptom to FRU index 145 System on page 162 Note See to determine which components should be replaced by a field service technician Software problem Symptom FRU action Suspected software problem 1 To determine if problems are caused by the software verify that Your server has the minimum memory needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your server Other software works on your server The software that you are using works on another system If you received any error messages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem 2 If you have verified these items and the problem remains contact your place of purchase Note See System on page 162 to determine which components should be replaced by a field service technician Universal Serial Bus USB port problems Symptom FRU action A USB device
17. 1 7 mp cm Hinweis 10 ACHTUNG Keine Gegenst nde die mehr als 82 kg wiegen auf Rack Einheiten ablegen xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Importante Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione Ad esempio se un avviso di attenzione inizia con il numero 1 la relativa versione tradotta presente in questa sezione con la stessa numerazione Prima di eseguire una qualsiasi istruzione accertarsi di leggere tutti gli avvisi di attenzione e di pericolo Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare il pericolo di scosse elettriche Non collegare o scollegare i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza Quando possibile collegare o scollegare i cavi di segnale con una sola mano e Non accendere qualsiasi apparecchiatura
18. Diagnostics 39 10 11 12 18 14 peu a a U n Flash ROM page swap jumper J50 a 000 Move J50 to pins 2 and 3 to enable BIOS recovery mode Reconnect all external cables and power cords and turn on the peripheral devices Insert the BIOS flash diskette into the diskette drive Restart the server The system begins the power on self test POST Select 1 Update POST BIOS from the menu that contains various flash update options When you are prompted whether you want to move the current POST BIOS image to the backup ROM location press N Attention If you press Y the damaged BIOS will be copied into the secondary page When you are prompted whether you want to save the current code to a diskette press N Select your language 0 through 5 and press Enter to accept your choice Attention Do not restart the server at this time Remove the flash diskette from the diskette drive Turn off the server Move J50 to pins 1 and 2 to return to normal star
19. If a fan fails replace it as soon as possible to maintain and ensure proper cooling Complete the following steps to replace a hot swap fan The internal fans front center and top rear are installed differently from the external fans bottom rear This section contains separate instructions for each group of fans Replacing an internal fan If you are replacing one of the internal fans fans 1 through 6 102 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 1 Remove the server cover see Removing the top cover and bezel on page 51 Attention To ensure proper system cooling do not leave the top cover off the server for more than 30 minutes 2 Press the fan release latch in the direction indicated by the arrow on the latch This moves the fan handle to the open position Grasp the fan handle and lift the fan out of the server Slide the replacement fan into the fan connector until it snaps into place Press the fan handle down until it snaps into place Reinstall the server cover see Installing the top cover and bezel on page 107 Replacing an external fan If you are replacing one of the three external fans fans 7 through 9 on a o Attention Fan bay 8 is a different size from fan bays 7 and 9 therefore the fan assembly in bay 8 is not interchangeable with the fan assemblies in bays 7 and 9 Be sure to install the correct replacement fan assembly into the corresponding fan
20. a M aL ai etas O0 OQ SS SS SE 2 DD SS ES SS GE OOO SODI OO 00 OOo OOO O0 9 o OO SE SE RIO 3 SS ooo ooo Power supply 1 Power supply bay 3 use top power use top power cord connector cord connector Power supply 2 Power supply bay 4 use bottom power use bottom power cord connector cord connector Since the server comes with hot swap power supplies in power supply bays 1 and 2 you must plug a power cord into each power cord connector in power supply bay 1 Plug one end of each power cord into the corresponding connector on the back of the server then plug the other end of each power cord into a properly grounded electrical outlet Power supplies 1 and 3 PS1 and PS3 respectively are connected 98 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide to the top power cord connector in power supply bay 1 Power supplies 2 and 4 PS2 and PS4 respectively are connected to the bottom power cord connector in power supply bay 1 Before you continue with the power supply installation procedure review the following precautions Notes 1 To ensure proper cooling and server operation power supply bays 1 and 2 must have a power supply installed at all times 2 The external fans fans 7 through 9 are located in front of the power supplies During normal operation each fan bay must have a fan installed for proper cooling See Replacing an external fan on page 108 for an illustration of the
21. manuten o ou reconfigura o deste produto durante uma tempestade com raios Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal Nunca ligue qualquer equipamento quando existir evid ncia de danos por fogo gua ou na estrutura Desconecte cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas dos dispositivos a menos que especificado de maneira diferente nos procedimentos de instala o e configura o Conecte e desconecte cabos conforme descrito na seguinte tabela ao instalar ou movimentar este produto ou os dispositivos conectados ou ao abrir suas tampas Para Conectar Para Desconectar DESLIGUE Tudo 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos 2 Primeiramente remova os cabos de aos dispositivos alimenta o das tomadas 3 Conecte os cabos de sinal aos 3 Remova os cabos de sinal dos conectores conectores 4 Conecte os cabos de alimenta o s 4 Remova todos os cabos dos dispositivos tomadas 5 LIGUE os dispositivos xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Instru o 2 CUIDADO Ao substituir a bateria de l tio utilize apenas u
22. place 5 If you disconnected any cables from the back of the server reconnect the cables then plug the power cords into properly grounded electrical outlets Note If necessary see Input output connectors on page 110 for connector locations Installing the bezel tower model Complete the following steps to install the tower model bezel Chapter 4 Customer replaceable units 107 Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis 2 Push the top of the bezel toward the server until the two release latches at the LE top of the bezel snap into place 3 Lock the bezel Complete the following steps to install the rack model bezel Installing the bezel rack model Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis 2 Push the top of the bezel toward the server until the two release latches at the 1 top of the bezel snap into place xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 108 Updating your server configuration When you start your server for the first time after you add or remove an internal option or an external SCSI device you might see a message telling you that the configuration has changed The Configuration Setup Utility program automatically saves the new configuration information see Starting the Configuration Setup Utility program on page 11
23. units Btu per hour Minimum configuration 461 Btu 0 14 kilowatts Maximum configuration 3412 Btu 1 0 kilowatts Electrical input Sine wave input 50 60 Hz required Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac Input kilovolt amperes kVA approximately Minimum 0 08 kVA Maximum 1 07 kVA 1 Racks are marked in vertical increments of 1 75 inches each Each increment is referred to as a unit or U A 1 U high device is 1 75 inches tall Chapter 1 General information 3 Server controls and indicators This section identifies the controls and indicators on the front and rear of your server Front view Tower and rack models Activity LED System information LED System error LED Hard disk drive activity LED Reset button Power control button Power on LED Hard disk drive
24. 1304 FC cable to diagnostic LED board 4 Power switch assembly not ioung 2 System board 1601 The system is able to communicate to the system management processor but the system management processor failed to respond at the start of POST Do the following before replacing a FRU 1 Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server 2 Flash update the system management processor 1 2 Remote Supervisor Adapter if installed System board 1602 Cable for optional service processor adapter not installed Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 1762 Hard disk configuration error gt Apo NO Hard disk drive Hard disk cables Run the Configuration Setup Utility program Hard disk adapter SCSI backplane System board 178X Fixed disk error Qv A o NO qe Hard disk cables Run diagnostics Hard disk adapter Hard disk drive System board 1800 No more hardware interrupt available for PCI adapter ow rt Run the Configuration Setup Utility program Failing adapter System board 1962 Drive does not contain a valid boot sector D 0 4 c I Verify that a startable operating system is installed Run diagnostics Hard disk drive SCSI backplane Cable System board 2400 Video controller test fail
25. 184 pin 72 bit 100 MHz double data rate DDR PC1600 registered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMS with error correcting code ECC Only 100 MHz 72 bit registered synchronous memory is supported for the 256 MB 512 MB and 1 GB DIMMs These DIMMs must be compatible with the latest PC1600 SDRAM Registered DIMM specification For a list of supported options for your server go to http www ibm com us compat on the World Wide Web Installing or removing DIMMs changes the configuration information in the server The Configuration Setup Utility program automatically saves the new configuration information When you restart the server the system displays a message indicating that the memory configuration has changed see Starting he Configuration Setup Utiiy program on page 1 Your server supports the Hot Spare Memory feature in the event of an active memory pair or quad of DIMM failure This feature when enabled disables the failed memory from the system configuration and activates a Hot Spare Memory pair or quad of DIMMs to replace the failed pair or quad of DIMMs Before you can enable this feature you must also install at least one additional pair or quad of DIMMs as described in this book To ensure proper server operation and to avoid disabling the Hot Spare Memory feature all additional pairs or quads of DIMMs must be the same size speed and type as the failed pair or quad of DI
26. 8685 Hardware Maintenance Manual and Troubleshooting Guide System board internal cable connectors The following illustration shows the internal cable connectors on the system board Remote Supervisor Adapter J16 External SCSI A J14 Fan 6 J9 Internal SCSI B J15 4 Light Path Diagnostics panel J46 Notes 1 2 Note PCI X switch card J20 U TH A Oe aa E ID E 0 Eu ER Power backplane 5 V power signal J40 J39 Fan 5 J11 12 V power J38 Internal rear fans 3 and 4 J49 Diskette drive J19 Internal front fans 1 and 2 J48 CD ROM drive J24 The internal center fans are connected directly into the system board connectors Cable connectors are not required A cable is attached to the hot plug PCI X switch card connector J20 on the system board so that the hot plug function will work properly for PCI X slots 2 through 7 Do not disconnect this cable Chapter 4 Customer replaceable units 45 System board external port connectors The following illustration shows the location
27. ASAS ALHO dS HEI CIS 21 Re Dell WH sas HA ERI HAE mele OS 892 MISA FEI el ol 250 RUS SS HUE AS Mel Es No SON Ses USC CSS FAUNA SAHU SUI SIT SSS Saale 100 C 212 F 0422 HS SHI OLN AIS SUHU amp ollol Al DISAIS AS SZU FE 2201 et MAAS NEUN 196 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide da A Fo ell 01 A HI CD ROMs DVD 005 Y EX Es SMADIH Sut e8 0l SATO AS SP OSS 9lolel AI 3 Ho E is MAS OFS ALS AON HEI SONS MARS SS ESE E SE USC 0 SA Sole MEIA U 2350 tEUR AMA A18 oH A ES BHO MO LE Ce SOS OI AS S OLX 3401 LSS SISLILI as SEP A He SUA 3A SE ch 38 el OI XI Lie 20 Asuu OSS FOIS AIS EE old SAN E uo JAS FAHU Sst JAZ AS AOA STS oD SN SSC BES SAIS 218 kg 37 lbs gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs Fo JAE WE SAMOA EU Scly Ale au 5 Ho 25 GE SRO 0 Appendix B Related service information 197 9 MES qdo SAI SSO 82 kg 180 lbs 0 de SHE SA SA 0 gt 82 kg 180 Ibs 198 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Importante Todas las declaraciones de precauci n de esta IBM documentation empiezan con un n mero Dicho n mero se emplea para establecer una referencia cruzada de una declaraciin de precauci n o peligro en
28. CPU1 on the system board The microprocessor in socket 1 is the startup boot microprocessor If more than one microprocessor is installed the microprocessor installed in the highest numbered socket is the microprocessor from which the server will start Therefore the microprocessors installed in the lowest numbered sockets are used as application microprocessors 4 The microprocessor speed is automatically set for your server therefore you do not have to set any microprocessor speed jumpers or switches 5 The microprocessor sockets in this server contain built in termination for the microprocessor bus therefore terminator cards are not required for empty microprocessor sockets However each empty microprocessor socket contains a protective flat plastic cover that you must remove before you install a microprocessor in these sockets 6 To ensure proper server operation microprocessor socket 4 contains a plastic microprocessor baffle that resembles a heat sink You must remove the microprocessor baffle when you install a microprocessor in socket 4 Otherwise the microprocessor baffle must remain in place to ensure proper airflow in your server If you need to install additional microprocessors and VRMs install them in the order listed in Table 8 The corresponding VRM connector is located adjacent to the microprocessor socket Important If you do not install the microprocessors in the correct order the server will not operate pr
29. Data 4 Ground Chapter 4 Customer replaceable units 115 Gigabit Ethernet port Your server comes with an integrated Gigabit Ethernet controller This controller provides an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN The integrated Ethernet controller is located on PCI bus B slots 2 and 3 on the system board See Adapter considerations on page 53 for detailed information about the PCI buses in your server To access the Ethernet port connect a Category 3 4 or 5 unshielded twisted pair UTP cable to the RJ 45 connector on the rear of your server Note The 100BASE TX 1000BASE T Fast Ethernet standard requires that the cabling in the network be Category 5 or higher The Ethernet RJ 45 connector has two LEDs The Ethernet link LED is on the right When this green LED is on there is an active connection on the Ethernet port The Ethernet activity LED is on the left When this amber LED is on there is activity between the server and the network These LEDs have the same functions as the Ethernet link LED and the Ethernet activity LED on the rear of the server see Server controls and indicators on page 4 For information on configuring the Gigabit Ethernet controller see Configuring the Gigabit Ethernet controller on page 24 or the B
30. Disable the system will not configure the disabled device and the operating system will not detect the device This is equivalent to unplugging the device f the on board SCSI controller is disabled and no other controller and mass storage device are installed operating system startup cannot occur If the video controller is disabled and no video adapter is installed the server will have no video capability Select System Service Processor Settings to view the interrupt request setting IRQ that is used by the ISMP service processor You can then use the arrow keys to select a new IRQ setting for the ISMP from the list of available choices Date and Time Select this choice to set the system date and time and to change the system time that is sent to the ISMP service processor when the server is started This choice appears only on the full Configuration Setup Utility main menu The system time is in a 24 hour format hour minute second System Security Select this choice to set passwords or a system owner s name This choice appears only on the full Configuration Setup Utility main menu You can implement two levels of password protection Power on Password Select this choice to set or change a power on password See Using passwords on page 16 for more information Administrator Password If an optional Remote Supervisor Adapter is installed in the server you can also set the administrator password
31. LED card or the diagnostic LED panel 3 Depending on your server model these items might appear in a different orientation on the Light Path Diagnostics panel 4 If an integrated system board VRM or memory board VRM has failed run diagnostics Starting the diagnostic programs on page 31 and see Chapter 6 Symptom to FRU index on page 129 5 See the documentation that comes with the system management software for more information on the ISMP and system management adapter Remind button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but indicate that you will not take immediate action If a new failure occurs the system error LED will turn on again In the Remind mode the system error LED flashes every 2 seconds The system error LED remains in the Remind mode until one of the following situations occurs All known problems are resolved The system is restarted e Anew problem occurs You can use the Remind button to delay server maintenance until a later time Also resetting the system error LED enables the LED to react to another error If the LED is still on from the first error it will not indicate additional errors If you press the Remind button causing the LED to flash every 2 seconds and another error occurs the LED will stop flashing and will instead be lit continuously to alert you to the new error
32. Light Path Diagnostics The system error LED on the operator information panel is lit when certain system errors occur If the system error LED on your server is lit you can determine the cause of the error and the action you should take by checking the table at Diagnostic panel system error LED on page 132 Error symptoms This section describes methods for troubleshooting other error symptoms Error symptom charts You can use the error symptom charts to find solutions to problems that have definite symptoms see Error symptoms on page 139 If you cannot find the problem in the error symptom charts go to Starting the diagnostic programs on page 31 to test the server Small computer system interface messages If your receive a SCSI error message when running the SCSISelect Utility program see SCSI error codes on page 154 Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed Chapter 3 Diagnostics 35 Memory errors If the memory is configured for 2 way or 4 way memory interleaving and a single DIMM fails the lights for all of the interleaved DIMMs on that bank will be lit Before replacing all DIMMs on that bank 1 Reseat all DIMMs on that bank 2 Check for a memory mismatch 3 Run the diagnostic If a memory error is identified by the bank in which the failing DIMM is located use the following table to determine the correct group of DI
33. OO 00000000000 900 000000000000 OO 000000000 X QOO o QOSOOOOOOOQOC O00 OO 0000000 200 0000 0900000 ES 3 b O 9909 le ASS Cos O USB USB Serial Mouse Ethernet tand2 3and4 Line cord 1 Line cord 2 Video Keyboard Notes 1 The ISMP ports ISMP A and B are dedicated for use by the system management subsystem The ISMP ports are used for the RS 485 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Video port Keyboard port interconnect network communications These ports become inactive if you install an optional IBM Remote Supervisor Adapter in this server If you install an optional IBM Remote Supervisor Adapter in this server you must use the RJ 45 connector on the adapter for interconnect network communications For more information about line cords and power supplies see Installing a hot swap power supply on page 98 Your server comes with an integrated super video graphics array SVGA video controller This controller is not removable but you can disable it by installing a PCI video adapter Note If you install a PCI video adapter the server BIOS will automatically disable the integrated video controller The integrated video controller is located on PCI bus A slot 1 on the system board See Adapter considerations on page 53 for detailed information about the PCI buses in your server The following illustration shows the pin number assignments for the 15 pin analog vide
34. Remote Supervisor Adapter user interface Attention You must disconnect all the server power cords from the electrical outlets to remove all power from the server Complete the following steps to put the server in Standby mode 1 See the operating system documentation for the proper procedure to shut down the operating system Note Each operating system is different Read all the documentation about shutting down the operating system before continuing Press the power control button on the front of the server Notes a After you place the server in Standby mode wait at least 5 seconds before you turn on the server again b You might need to press and hold the power control button for more than 4 seconds to cause an immediate shutdown of the operating system and to force it into Standby mode You can use this feature if the operating system stops functioning The ISMP can put the server in Standby mode as an automatic response to a critical system failure You can also put the server into Standby mode remotely by means of an optional Remote Supervisor Adapter or through connection to an ASM interconnect network Chapter 1 General information 9 10 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Chapter 2 Configuration The following configuration programs are provided with your server Configuration Setup Utility This program is part of the basic input output system BIOS code tha
35. Some options have device drivers that you need to install See the documentation that comes with your option for information about installing any required device drivers Your server comes with at least one microprocessor installed on the system board If you have installed one or more additional microprocessors your server can now operate as an SMP server Therefore you might need to upgrade your operating and your operating system documentation for additional information If your server has a RAID adapter installed and you have installed or removed a hard disk drive see the documentation that comes with your RAID adapter for information about reconfiguring your disk arrays Connecting external options If you attach an external SCSI cable to the external SCSI connector J14 on the system board you can attach additional external options to the rear of your server You can also use a SCSI storage expansion enclosure to attach additional external devices to your server For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web If you plan to attach external SCSI devices you must order additional SCSI cables To select and order the correct cables for use with external devices contact your IBM reseller or IBM marketing representative Complete the following steps to attach an external device Review the information in Before you begin on page 41 static sensitive devices on pa
36. and the remote control password Select this choice to set or change an administrator password Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the Remote Supervisor Adapter in PCI slot 1 The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user See Using passwords on page 16 for more information Start Options Select this choice to view or change the start options This choice appears only on the full Configuration Setup Utility main menu Start options take effect when you start your server You can select keyboard operating characteristics such as the keyboard speed You also can specify whether the keyboard number lock starts on or off You also can enable the server to run without a diskette drive monitor or keyboard Note If you attach a standard non USB keyboard to the keyboard port the USB ports and devices will be disabled during the power on self test POST You might need to enable keyboardless operation to prevent the POST error message 301 from being displayed during startup For detailed information about this option and how to connect it to your server refer to the documentation that comes with the option Chapter 2 Configuration 13 The server uses a st
37. as bus 4 However the bus numbers vary according to the adapters that are installed If you install an adapter with a speed of less than 100 MHz the speed of that PCI bus will be reduced to the speed of the slowest device on that bus To maintain an optimum speed for the Ethernet controller on PCI bus B PCI X slots 2 and 3 install the following types of adapters in PCI X slots 4 through 7 Redundant array of independent disks RAID adapters 33 MHz or 66 MHz speed adapters PCl adapters To assign system resources the system scans the PCI and PCI X devices in the following order PCI slot 1 PCI X slots 4 through 7 system board SCSI devices xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide and then PCI X slots 2 and 3 Then the system starts boots the PCI and PCI X devices in this order if you have not changed the default boot precedence Note To change the boot precedence for PCI and PCI X devices you must disable the devices through the Configuration Setup Utility program Start the Configuration Setup Utility program and select Start Options from the page 11 Installing an adapter This section contains the procedure for installing a hot plug or non hot plug PCI or PCI X adapter If your operating system supports hot plug PCI or PCI X adapters you can replace a failing hot plug PCI or PCI X adapter with a new hot plug PCI or PCI X adapter of the same type without turning off po
38. denn dies ist in den zugeh rigen Installations und Konfigurationsprozeduren anders angegeben e Nur nach den nachfolgend aufgef hrten Anweisungen arbeiten die f r Installation Transport oder ffnen von Geh usen von Personal Computern oder angeschlossenen Einheiten gelten Kabel anschlie en Kabel l sen 1 Alle Ger te ausschalten und Alle Ger te ausschalten Netzstecker ziehen Zuerst Netzstecker von Steckdose l sen 1 2 2 Zuerst alle Kabel an Einheiten 3 4 Signalkabel von AnschluBbuchsen l sen anschlieBen Alle Kabel von Einheiten l sen 3 Signalkabel an AnschluBbuchsen anschlieBen 4 Netzstecker an Steckdose anschlieBen 5 Ger t einschalten xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Hinweis 2 A ACHTUNG Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen Wenn Ihr System ein Modul mit einer Lithium Batterie enth lt ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller Die Batterie enthalt Lithium und kann bei unsachgem Ber Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Wasser in Ber hrung bringen ber 100 C erhitzen reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten Hinweis 3 A ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufw
39. external fan bays Chapter 4 Customer replaceable units 99 100 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 6 A CAUTION If you install a strain relief bracket option over the end of the power cord that is connected to the device you must connect the other end of the power cord to an easily accessible power source xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Complete the following steps to install an additional power supply Review the information in Before you begin on page 41 static sensitive devices on page 42 and Safety information on page 169 2 Select the power supply bay in which you want to install the power supply Remove the fan assembly that covers the power supply bay see Replacing a 3 hot swap fan 4 Move the handle on the power supply to the up open position 5 Slide the power supply into the chassis and lower close the handle Hot swap fan Releas latch Power supply AC power LED DC power LED Handle open position 6 Plug one end of each power cord into the correspo
40. fasteners until they snap into place on the front of the air baffle This secures the air baffle in the server 11 If you have other options to install or remove do so now otherwise go to Completing the installation on page 106 Installing a hot swap power supply Your server comes with two hot swap power supplies These power supplies are located in power supply bays 1 and 2 You can install two additional power supplies Your server supports N N line cords for power redundancy For example to ensure power redundancy for a full configuration four power supplies must be installed in the server and power cords must be connected to both power cord outlets in power supply bay 1 Note To show the location of the power supply bays the hot swap fans are not included in this illustration 000000000000 000000000000 000000000000000000000000 TITTI LRO SETE 0000000000 OOOODOOOOOO 0000000000000000000000000000 900000000000 Cooooooooooo OODODODOODO OOOODOOOOOO 0 0 0 0 0 0 0 0 000000000000 000000000000 OSGOUUGOUOUUo CTIVICITCYTO pn pn p u jo D i LUTTE o DO JQ a JQ O 00000000000 00000000000 O O O O O O 000000000000 000000000000 O O O O O O O JO JO JO JO O D B i al D o o lol lo jo jo 8 8 Bs COI y
41. ingl s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciin Por ejemplo si una declaraciin de peligro empieza con el n mero 1 las traducciones de esta declaraci n de precauciin aparecen en esta secci n bajo Declaraciin 1 Lea atentamente todas las declaraciones de precauci n y peligro antes de llevar a cabo cualquier operaciin Declaraci n 1 PELIGRO La corriente el ctrica de los cables telef nicos de alimentaciin y de comunicaciones es perjudicial Para evitar una descarga el ctrica No conecte ni desconecte ning n cable ni realice las operaciones de instalaciin mantenimiento o reconfiguraciin de este producto durante una tormenta Conecte cada cable de alimentaciin a una toma de alimentaci n el ctrica con conexi n a tierra y cableado correctos e Conecte a tomas de alimentaciin con un cableado correcto cualquier equipo que vaya a estar conectado a este producto Sies posible utilice una sola mano cuando conecte o desconecte los cables de sent al No encienda nunca un equipo cuando haya riesgos de incendio de inundaci n o de da os estructurales Desconecte los cables de alimentaci n sistemas de telecomunicaciones redes y m dems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaciin y configuraciin e Conecte y desconecte los cables tal como se describe en la tabla sig
42. internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1000000 bytes and GB stands for approximately 1000000000 bytes 204 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties Unless otherwise stated IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by
43. lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery Review the information in Before you begin on page 41 static sensitive devices on page 42 and Safety information on page 169 2 Follow any special handling and installation instructions supplied with the battery 3 Turn off the server and all attached devices and disconnect all power cords and external cables then remove the server cover see Removing the top cover and bezel on page 51 4 Disconnect any internal cables as necessary so that you can access the battery 5 If the server does not contain any full length adapters continue with the next step If the server contains a full length adapter in PCI X slot 2 or 3 you must remove it Move the adapter locking lever to the unlocked open position on the adapter support bracket as indicated by the arrows Then remove the adapters See Working with adapters on page 53 for additional informatio
44. microprocessor in socket 4 you must reinstall the microprocessor baffle in that socket SCSI backplane 120 Complete the following steps to remove the SCSI backplane Note Read Read the safety notices at Read 1 Tum off the server 2 Disconnect all power cords and external cables from the back of the server 3 Remove the server cover see Removing the top cover all models on page 51 51 4 Pull out the hard disk drives see Installing a hot swap hard disk drive on page 75 5 Disconnect the SCSI backplane cables from the system board see System board internal cable connectors on page 45 6 Move the shuttle back to allow easy access to the board Note The illustrations in this document might differ slightly from your hardware SCSI backplane 7 Loosen the thumbscrew at the top of the SCSI backplane then lift the backplane out of the server 8 Remove the six screws in the SCSI backplane and put them in a safe place then remove the backplane from the metal frame xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 9 To replace the SCSI backplane reverse the previous steps Note The two holes in the bottom of the SCSI backplane assembly fit over the two spindles on the floor of the chassis Complete the following steps to install a second SCSI backplane T 2 Hot swap board Complete steps 1 on page 120 through 7 on page 120 Secu
45. n Tm Ooooooooooo 900000000000 IA STI o 9 JE o 00000000000 00000000000 O IO 9 Oo IO 000000000000 000000000000 al lo o lol O6 o JO US JO JO JO DI If jd jo yO 0 a O JO O O O o JO JO JO JO O JO JO O JO JO 271 IGO sds do dal o q A B A QOO 0 OO Res EEE R ORNE 20 QOO CCC BESS So OO0000000000 000000000000 IL 900000000000 EEE QOO 900000000000 220000000000 OO 92090000000 SO ER QOODCODOOOOO Pa a SIT o NETTE 909 Goo 000 Ol O doc ooo O AC power LED Hot swap fan error LED DC power LED Ethernet activity LED When this green LED is on there is activity between the server and the network The Ethernet activity LED is located on the Ethernet RJ 45 connector on the rear of the server Ethernet link LED When this green LED is on there is an active connection on the Ethernet port The Ethernet link LED is located on the Ethernet RJ 45 connector on the rear of the server Hot swap fan error LEDs These LEDs provide status information about fans 7 8 and 9 the bottom rear fans in the power supply bays AC power LED This green LED provides status information about the power supply During typical operation both the ac and dc power LEDs are on DC power LED This green LED provides status information about the power supply During typical operation both the ac and dc power LEDs are on Turning on the server Statement 13 6 xSeries 255 Type 8685 Hardware Main
46. n y peligro ante de llevar a cabo cualquier operaci n Online support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com pc support on the World Wide Web iV xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Contents About this manual 2 ii Important safety information Mi Online support s s MV Chapter 1 General information 1 Related publications jd Notices and statements used i in this book 2 Features and specifications 3 Server controls and indicators 4 Front view 4 Rear view 5 Turning on the server 6 Turning off the server 8 Standby mode 8 Chapter 2 Configuration ee de di oo ae e dl Using the Configuration Setup Utility program af ge ee a a ar ifi Starting the Configuration Setup Utility program Ro ge a Choices available from the Configuration Setup Utility main menu 11 Additional Configuration Setup un menu choices 16 Using passwords TM Using the SCSISelect utility program oO bo ene aw BA ES AO Starting the SCSISelect utility program 19 Choices available from the SCSISelect menu 19 Using the ServerGuide Setup and Installation CD 21 ServerGuide features S WegE de 4 dk m UR oO Re we E amp amp x21 S
47. on is selected Important In some memory configurations the 3 3 3 beep code see Beep symptoms on page 129 might sound during POST followed by a blank display screen lf this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the server three times to force the system BIOS to reset the CMOS values to the default configuration memory connector or bank of connectors enabled 2 If you have verified these items and the screen remains blank replace a Monitor b Video adapter if installed c System board Only the cursor appears See Undetermined problems on page 157 The monitor works when you 1 Verify that turn on the server but goes blank when you start some application programs The application program is not setting a display mode higher than the capability of the monitor e The primary monitor cable is connected to the C2T device breakout cable You installed the necessary device drivers for the applications 2 If you have verified these items and the screen remains blank replace the monitor The screen is wavy unreadable 1 If the monitor self tests show the monitor is working properly consider rolling distorted or has screen the location of the monitor Magnetic fields around other devices such as jitter transformers appliances fluorescent lights and other monitors can caus
48. or removed from the PCI slot when the Power on LED is off See your operating system documentation to determine if your operating system supports hot plug PCI adapters and if so how to disable the hot plug PCI slot Attention LED Each hot plug PCI slot has an Attention LED that can be seen from inside the server An Attention LED flashes approximately once per second when it is on The meaning of the Attention LED is defined by your operating system See your operating system documentation to determine if your operating system supports hot plug PCI adapters and if so what the Attention LED indicates The following table describes the Power on and Attention LEDs Power on LED Attention LED Description and action On Flashing The adapter requires attention The slot still has power applied Do not remove or install an adapter in the slot See your operating system documentation for instructions On Off Normal operation no intervention is required Off Flashing The adapter requires intervention Power is removed from the slot An adapter can be removed or installed in the slot Off Off Power is removed from the slot An adapter can be removed or installed in the slot Power supply LEDs The ac and de power LEDs on the power supply provide status information about the power supply The following illustration shows the location of the ac and dc power LEDs Chapter 3 Diagnostics 33 Hot swap fan
49. page 51 51 4 Remove the power supplies see Installing a hot swap power supply on page 98 5 Disconnect the cables that are attached to the power backplane 6 Unlock the shuttle latch see the illustration at step 7 on page 79 and pull the shuttle back to expose the power backplane Note The illustrations in this document might differ slightly from your hardware 12 V Power Power backplane signal SCSI backplane power standard SCSI backplane power optional 7 Pull the power backplane out of the chassis Chapter 5 Service replaceable units 123 8 To install the power backplane reverse the previous steps Note When reinstalling the power backplane assembly align the assembly with the tracks on the sides of the chassis and align the two holes at the top sides of the backplane over the pins AC power box Complete the following steps to remove the ac power box Note e Read Before you begin on page 41 Read the safety notices at Safety information on page 169 e Read Handling electrostatic discharge sensitive devices on page 172 Turn off the server 2 Disconnect all power cords and external cables from the back of the server 3 Remove the server cover see Removing the top cover all models on page 51 4 Remove the power supplies see Installing a hot swap power supply on page 98 5 Remove the shuttle Note The illustr
50. precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 42 1 Review the information in Before you begin on page 41 and Safety information on page 169 2 Turn off the server and peripheral devices and disconnect all power cords and external cables 3 Disconnect all the hot swap hard disk drives from the standard SCSI backplane then slide the drives forward approximately 7 6 cm 3 in Note lt is not necessary to remove the drives from the server 4 If your server is a tower model continue with the next step If your server is a rack model and you have already installed the server in a rack enclosure you must disconnect the cable management arm bracket from the server a Disconnect the cable management arm bracket from the server Chapter 4 Customer replaceable units 65 Cable management arm bracket Cable management arm Captive screw Tab S Fan bay 7 fan removed 1 Loosen the captive screw on the cable management arm bracket 2 Slide the tab on the cable management arm bracket out of the slot on the server then remove the bracket from the server b Slide the server out of the rack enclosure until it locks into place 5 Remove the top cover see Removing the top cover all models on page 51 6 Remove the air baffle a Pull out the two plastic fasteners on the
51. server xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide server xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note Before using this information and the product it supports be sure to read Appendix C Notices on Fourth Edition November 2002 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in this document in other countries and the information is subject to change without notice Consult your local IBM re
52. server see the ServerProven list on the World Wide Web at http www ibm com pc compat You followed the installation instructions that came with the option The option is installed correctly You have not loosened any other installed options or cables You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration Option you just installed An IBM option that used to work does not work now Verify that all of the option hardware and cable connections are secure If the option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server Failing option 144 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Power problems Symptom FRU action The server does not turn on il Verify that The power cables are properly connected to the server The electrical outlet functions properly The t
53. sure that the cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI device to the server make sure the external SCSI termination is set to automatic 4 Make sure that the last device in each SCSI chain is terminated correctly 5 Make sure that the SCSI devices are configured correctly Temperature error messages Note See System on page 162 to determine which components should be replaced by a field service technician Message Action DASD Over Temperature level critical direct access storage device bay x was over temperature Ensure that the system is being properly cooled see reliability considerations on page 41 DASD Over recommended Temperature sensor x level warning DASD bay x had over temperature condition Ensure that the system is being properly cooled see reliability considerations on page 41 DASD under recommended temperature sensor x level warning direct access storage device bay x had under temperature condition Ambient temperature must be within normal operating specifications see Features and specifications on page 3 DASD Over Temperature level critical sensor for DASD1 reported temperature over recommended range Power supply x Temperature Fault level critical power supply x had over temperature condition Ensure system is being properly cooled see System reliability considera
54. that comes with this option kit a Connect the end of the cable that is labeled HDD backplane to the new 6 Pack hot swap drive backplane b Route the SCSI signal cable through the opening in the adapter support bracket Do not connect the cable to the adapter at this time Attention Do not block the ventilated space in front of the fan assembly SCSI cable connector CSS SCSI cable connector 18 Locate the power cable that comes with this option kit a Remove the protective cover from the end of the cable and connect one end of the cable to the lower power backplane connector 12 V Power Power backplane signal SCSI backplane power standard SCSI backplane power optional 7 CIC A CCCII QITITAIO b Connect the other end of the cable labeled HDD2 to the new 6 Pack hot swap drive backplane TO xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 19 20 21 22 28 24 25 26 Reconnect the SCSI signal cable and power cable to the standard SCSI backplane a Make sure that one end of the power cable is still connected to the upper power backplane connector b Connect the other end of the power cable labeled HDD 1 to the standard SCSI backplane c Connect the end of the SCSI signal cable that is labeled HDD backplane to the standard SCSI backplane d If you want to attach the upper drive cage bays 1 through 6 t
55. the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device comp
56. the power on password check You can then start the Configuration Setup Utility program and change the power on password ses Starting the Configuration Setup Utily program on page 1 Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all power cords and external cables 2 Any system board switch or jumper blocks that are not shown in the illustrations in this book are reserved Power on password override switch 6 on switch block 2 Changing the position of this switch bypasses the power on password check if the switch has been moved since the server was last turned on You do not need to move the switch back to the default position after the password is overridden The default position is Off To bypass the power on password check change the position to On Changing the position of this switch does not affect the administrator password check if an administrator password is set e Remove the battery and then reinstall the battery see Replacing the battery on page 103 Administrator password Select this choice to set an administrator password The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user Attention If an administrator password is set and then forgotten it cannot be overrid
57. this choice to set the server to automatically restart after a nonmaskable interrupt NMI occurs The default setting for this menu item is Enabled Error Logs Select this choice to view or clear error logs Select POST Error Log to view the three most recent error codes and messages that the system generated during POST Select Clear event error logs from the POST Error Log menu to clear the Error log Select System Event Error Log to view the System Event Error log The System Event Error log contains all the system error and warning messages that the system has generated You can use the arrow keys to move between pages in the System Event Error log Select Clear event error logs from the System Event Error Log menu to clear the Error or Event log Save Settings Select this choice to save your customized settings Restore Settings Select this choice to delete your changes and restore the previous settings Load Default Settings Select this choice to cancel your changes and restore the factory settings Exit Setup Chapter 2 Configuration 15 If you have made any changes the program will prompt you to save the changes or exit without saving the changes Additional Configuration Setup Utility menu choices When you install an optional Remote Supervisor Adapter in your server you can view additional menu choices in the Configuration Setup Utility program such as System Card Data on the System Information menu Select
58. this choice to view vital product data VPD for some server components PCI Slot Information Select this choice to view the properties of adapters that are installed in PCI and PCI X slots Important You must use the menu selections to save custom settings for the PCI Slot Device Information choice The Save Settings Restore Settings and Load Default Settings choices on the main menu of the Configuration Setup Utility do not save the PCI Slot Device Information settings After making changes select Save and exit the PCI Utility to save the changes and return to the Advanced Setup choice Exit the PCI Utility without saving changes to ignore the changes restore the previous settings and return to the Advanced Setup choice You can use PCI Device Control to enable or disable the PCI and PCI X slots from this menu The default setting is Enable for all the PCI slots If you select Disable the system will not configure the disabled device and the operating system will not detect the device This is equivalent to unplugging the device Administrator Password Select this choice to set or change the administrator password Remote Control Security Settings Select this choice to set a remote control password When you set a remote control password you can also set the number of failed attempts to enter the correct remote control password and the required duration before another attempt can be made For a list of s
59. two tabs on the rear of the air baffle into the corresponding slots on the rear of the server b Align the hole on the front of the air baffle over the corresponding alignment pin on the chassis then lower the air baffle into place 88 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note The alignment pin is located near the plastic fastener behind fan 1 c Press firmly on the two plastic fasteners until they snap into place on the front of the air baffle This secures the air baffle in the server 16 If you have other options to install or remove do so now otherwise go to Completing the installation on page 106 Note When you restart the server the system displays a message indicating that the memory configuration has changed If you installed additional memory the Configuration Setup Utility program automatically saves the new configuration information If you just replaced a failed DIMM you must start the Configuration Setup Utility program select Advanced Setup select Memory Settings highlight the DIMM or pair or quad of DIMMs that you want to enable and on page 11 In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options menu of the Configuration Setup Utility program is set to Enabled its default setting you must restart the server three times t
60. 008080000080 220002000060006000080008000 09090908090908080 0202020020808 0308X80 009090000090902028989829988 05050 O 05050 80808098098080808082808989898 AO 398989808080808080808089898 Standard 0999999999999 999929999920 ORO LO LO 2000 FARO drive cage hot swap 889826988898080805980595059 dri 080808080809080808080808080 Non hot swap rive bays 1 6 drive bay A Non hot swap drive bay B mum c Non hot swap Optional drive bay C drive cage hot swap Non hot swap drive bays 7 12 drive bay D Optional SCSI backplane required E Your server comes with one integrated drive electronics IDE CD ROM drive and one 3 5 inch 1 44 MB diskette drive The CD ROM drive bay bay B right front supports 5 25 inch half high removable media drives A CD ROM drive comes preinstalled in the server Chapter 4 Customer replaceable units 73 74
61. 163 Keyboard Polish Portuguese Romanian Russian Serbian Cyrillic Slavic Spanish Swedish Finn Swiss French German Turkish Turkish UK English Yugosl Lat US English EMEA Chinese US Thailand French Canadian CRU No 3712570 3712571 3712572 3712573 3712574 3712575 3712576 3712577 3712578 3712579 3712580 3712581 3712582 3712583 3712585 3712587 37L0913 Power cord CRUs 164 For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set s
62. 62 Note See to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action VRM on Either the LED next to 1 Voltage regulator module indicated by the lit VRM LED the failing VRM or other LEDs will ide be on 2 Microprocessor indicated by the microprocessor LED 3 If memory board VRM LED CR46 is on memory board 4 If system board VRM LED CR45 is on system board TEMP on 1 Ambient temperature must be within normal operating specifications See Features and specifications on page 3 Ensure fans are operating correctly Examine System Error Log a System over recommended temperature Information LED panel b DASD over recommended temperature DASD LED also on 1 Overheating hard drive 2 DASD backplane c System over recommended temperature for CPU x where x is 1 or 2 CPU LED is also on 1 CPU x 2 System board If the CPU LED on the diagnostics panel is also lit one of the microprocessors has caused the error PS3 on Check the dc good LED on power supply 3 If it is off replace power supply 3 Power backplane if installed PS4 on D Check the dc good LED on power supply 4 If it is off replace power supply 4 Power backplane if installed FAN on Qu Ro D x Check individual fan LEDs Replace respective fan Fan cable System board Power backplane OVER SPEC on D Add an addi
63. 685 Hardware Maintenance Manual and Troubleshooting Guide FRU No 32P1423 32P1428 09N9474 06P6356 33L3282 33L3284 32P0836 49P2073 49P2129 48P9576 59P6940 49P2417 49P2418 24P6703 59P6941 59P6942 59P6949 32P0835 06P5577 32P1427 24P6850 32P1421 32P1418 76H4091 00N6407 24P6785 33P3211 33P3203 33P3207 06P6245 32P0839 32P0837 32P1419 24P1284 06P6361 32P1420 32P0838 59P5152 59P5155 59P5156 32P1422 32P1430 32P1432 06P5580 125681 24P1019 CRU FRU CRU CRU CRU CRU CRU CRU FRU CRU CRU FRU FRU FRU FRU FRU FRU FRU FRU FRU FRU CRU CRU FRU FRU CRU CRU CRU CRU CRU CRU CRU FRU FRU FRU CRU FRU FRU FRU CRU FRU FRU CRU CRU CRU FRU CRU FRU Index System xSeries 255 Type 8685 Models 1RX 11X 2RX 21X 3RX 31X VRM clip plastic all models VRM clip metal all models Slide assembly with bracket models 1RX 2RX 3RX 4RX 5RX 6RX Slide CD ROM drive all models Slide diskette disk drive all models Flange assembly EIA models 1RX 2RX 3RX 4RX 5RX 6RX Side cover hardware models 11X 21X 31X 41X 51X 61X Mouse assembly models 11X 12X 21X 31X System service label all models System board shield all models Shipping bracket models 1RX 2RX 3RX 4RX 5RX 6RX Battery 3 0 volt 8590 all models Cable HP switch card to system board all models Cable hard disk drive to power backplane all models Cable short hard disk drive all models Ca
64. BIOS hard disk test Hard disk 2 Note If RAID is configured the hard disk number refers to the RAID logical array 217 xxx 002 Failed BIOS hard disk test Hard disk 3 Note If RAID is configured the hard disk number refers to the RAID logical array 217 xxx 003 Failed BIOS hard disk test Hard disk 4 Note If RAID is configured the hard disk number refers to the RAID logical array 217 xxx 004 Failed BIOS hard disk test Hard disk 5 Note If RAID is configured the hard disk number refers to the RAID logical array 217 xxx 005 Failed BIOS hard disk test Hard disk 6 Note If RAID is configured the hard disk number refers to the RAID logical array 138 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 264 xxx Onn Failed tape drive test 1 Tape cartridge if user executed the Read Write Tape Drive test failure code of xxx 256 2 SCSI or power cable connected to tape drive with SCSI ID nn 3 Tape drive with SCSI ID nn refer to the Help and Service Information appendix of the tape drive s User Guide 4 System board or SCSI controller run SCSI controller diagnostic to determine if the SCSI bus is functioning properly 264 xxx 999 Errors on multiple tape See error messages text in the PC Docto
65. CPU3 CPU2 Note For additional illustrations of the system board components see System board option connectors on page 44 The following illustration shows how to install an additional microprocessor on the system board Chapter 4 Customer replaceable units 91 92 Microprocessor Microprocessor orientation indicator Microprocessor release lever Complete the following steps to install an additional microprocessor Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 42 1 Review the information in Before you begin on page 41 and Safety information on page 169 2 Turn off the server and disconnect all power cords and external cables then remove the server cover see Removing the top cover and bezel on page 51 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 3 Remove the air baffle a Pull out the two plastic fasteners on the front of the air baffle Note Do not remove the fasteners from the air baffle b Grasp the handle on the air baffle then lift the air baffle from the server Air baffle Handle Fasteners S 4 Determine the socket where the microprocessor is to be installed 5 Install a VRM in the corresponding VRM connector see Table 8 on page 90 for locations a If you are inst
66. Configuration Setup Utility program Battery System board Chapter 6 Symptom to FRU index 147 System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 162 Device configuration error 1 Run the Configuration Setup Utility program Note Be sure to load the default settings 2 Batter and any additional desired settings then i i i y save the configuration 3 Failing device 4 System board 163 Real time clock error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 164 Memory configuration changed 1 Run the Configuration Setup Utility program 2 DIMM 3 Memory card 4 System board 175 Hardware error System board 176 Computer cover or cable cover was 1 Run the Configuration Setup Utility program removed without a key being used 2 System board 177 178 Security hardware error 1 Run the Configuration Setup Utility program 2 System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 Drive startup sequence information 4 Run the Configuration Setup Utility program corrupted 2 System board 186 Security hardware control logic failed 1 Run the Configuration Setup Utility program 2 System board 187 VPD serial number not set 1 Set serial number in the Configuration Setup U
67. Failed SCSI backplane LED test on SCSI backplane SCSI backplane cable System board Chapter 6 Symptom to FRU index 137 System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 201 xxx Onn Failed memory test 1 DIMM Location slots 1 12 where nn DIMM location Note nn 1 DIMM 1 2 DIMM 2 3 DIMM 3 4 DIMM 4 5 DIMM 5 6 DIMM 6 7 DIMM 7 8 DIMM 8 9 DIMM 9 10 DIMM 10 11 DIMM 11 12 DIMM 12 2 Memory card 3 System board 201 xxx 999 Multiple DIMM failure see 1 See error text for failing DIMMs error text 2 Memory card 3 System board 202 xxx 001 Failed system cache test 1 VRM 1 2 Microprocessor 1 202 xxx 002 Failed system cache test 1 VRM2 2 Microprocessor 2 202 xxx 003 Failed system cache test 1 VRM3 2 Microprocessor 3 202 xxx 004 Failed system cache test 1 VRM4 2 Microprocessor 4 206 xxx 000 Failed diskette drive test 1 Cable 2 Diskette drive 3 System board 215 xxx 000 Failed IDE CD ROM drive 1 CD ROM drive cables test 2 CD ROM drive 3 System board 217 198 xxx Could not establish drive 1 Check cable and termination parameters 2 SCSI backplane 3 Hard disk 217 xxx 000 Failed BIOS hard disk test Hard disk 1 Note If RAID is configured the hard disk number refers to the RAID logical array 217 xxx 001 Failed
68. M DVD KERN EM AAS ETH Gr AE ERST EM e Ate EH AA ARK Class 3A Class 3B TAG WE SAL TAHRA Uh REAR gt TERN UIS diio E 4 AN gt 18 37 gt 32 705 gt 55 121 2 ER 5 A AA 20 m m 10am Appendix B Related service information 185 Zr Fan 10 AN 82 180 57 gt 82 180 85 186 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Important Toutes les consignes Attention et Danger indiqu es dans la biblioth que IBM documentation sont pr c d es d un num ro Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr sente section Par exemple si une consigne de type Attention est pr c d e du chiffre 1 ses traductions sont galement pr c d es du chiffre 1 dans la pr sente secti
69. MMs programs see Starting the diagnostic programs on Chapter 6 Symptom to FRU index on page 129 Table 3 Memory bank installation Pairs 2 way installation order 4 way installation order Bank number 1 1 D2 D8 std 1 D2 D8 D1 D7 Bank 3 2 2 D4 D10 D4 D10 D3 D9 Bank 2 3 3 D6 D12 D6 D12 D5 D11 Bank 1 ServerGuide error symptoms Look for the symptom in the left column of the chart Probable solutions to the 36 problem are in the right column Table 4 ServerGuide Setup and Installation CD Installation CD will not start Symptom Suggested action The ServerGuide e Ensure that the server is supported and has a startable bootable Setup and CD ROM drive f the startup boot sequence settings have been altered ensure that the CD ROM drive is first in the startup sequence f more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID program cannot view all installed drives or the NOS cannot be installed Ensure that there are no duplicate SCSI IDs or IRQ assignments Ensure that the hard disk drive is connected properly The Operating System Installation program continuously loops Make more space available on the hard disk The ServerGuide program will not start your NOS CD Ensure that the NOS CD you have is supporte
70. MMs You can enable the Hot Spare Memory feature through the Configuration Setup Utility program see Starting the Configuration Setup Utility program on page 11 After you enable the Hot Spare Memory feature the onfiguration Setup Utility program assigns the Hot Spare Memory bank according to your server configuration If your server has a two way interleaved configuration the Hot Spare Memory bank becomes the DIMMs in connectors D2 and D8 If your server has a four way interleaved configuration the Hot Spare Memory bank becomes the DIMMs in connectors D1 D2 D7 and D8 Chapter 4 Customer replaceable units 83 When you install DIMMs install them in the order listed in Table 7 Table 7 DIMM installation order Interleaving Number of DIMMs Install DIMMs in these connectors Two way 2 D2 D8 standard Two way 4 D2 D8 standard Hot Spare memory bank for two way interleaving D4 D10 Two way 6 D2 D8 standard Hot Spare memory bank for two way interleaving D4 D10 D6 D12 Four way 4 D2 D8 D1 D7 Four way 8 D2 D8 D1 D7 Hot Spare memory bank for four way interleaving D4 D10 D3 D9 Four way 12 D2 D8 D1 D7 Hot Spare memory bank for four way interleaving D4 D10 D3 D9 D6 D12 D5 D11 Complete the following steps to install a DIMM Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details ab
71. Management I2C cable is disconnected Reconnect 12C Adapter in PCI slot 1 J26 and the system board J16 cable between Remote Supervisor Adapter 2 I2C cabl and system board can ES 3 Advanced System Management adapter 4 System board 166 260 000 System Management Failed Disconnect all server and option power cords from the server Restart ASM Error After restarting ASM wait 30 seconds reconnect and retry communication was lost Unplug and cold boot to reset ASM 2 Reseat the Remote Supervisor Adapter in PCI slot 1 J26 3 Remote Supervisor Adapter 166 342 000 System Management Failed Ensure the latest firmware levels for Remote Supervisor ASM adapter BIST indicate failed tests Adapter and BIOS 2 Disconnect all server and option power cords from server wait 30 seconds reconnect and retry 3 Remote Supervisor Adapter 166 400 000 System Management Failed 1 Reflash or update firmware for ISMP ISMP self test result failed tests x where x 2 System board Flash RAM or ROM 180 xxx 000 Diagnostics LED failure Run diagnostics panel LED test for the failing LED 180 xxx 001 Failed front LED panel test Operator information panel 2 System board 180 xxx 002 Failed diagnostics LED panel Diagnostics panel test 2 System board 180 361 003 Failed fan LED test 1 Fan s 2 System board 180 xxx 003 Failed system board LED test System board 180 xxx 005
72. PCI slot nn SCSI ID of failing fixed disk Hard disk drive with SCSI ID nn on RAID adapter in PCI slot s 035 253 S99 RAID adapter initialization failure ServeRAID adapter in slot s is not configured properly Obtain the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information Cable SCSI backplane Adapter 075 xxx 000 Failed power supply test Power supply 089 xxx 001 Failed microprocessor test 1 VRM 1 for microprocessor 1 2 Microprocessor 1 089 xxx 002 Failed optional 1 VRM 2 for optional microprocessor 2 microprocessor test 2 Optional microprocessor 2 089 xxx 003 Failed optional 1 VRM 3 for optional microprocessor 3 microprocessor test 2 Optional microprocessor 3 089 xxx 004 Failed optional 1 VRM 4 for optional microprocessor 4 microprocessor test i 2 Optional microprocessor 4 166 198 000 System Management 1 Run the diagnostic test again Aborted Unable to communicate with 2 C oth diti d retry Th include other failed ASM It may be busy Run the test again orrect other error conditions and retry These include other faile system management tests and items logged in the System Error Log of the optional Remote Supervisor Adapter 3 Disconnect all server and option power cords from the server wait 30 seconds reconnect and retry 4 Remote Supervisor Adapter if installed 5 System board 166 201 001 Syst
73. SI RAID configuration program starts leading you through the entire configuration process The Performance Optimizer program easily tunes your server for your environment The ServerGuide program creates a System Partition on the default drive xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide The ServerGuide program displays a confirmation summary so that you will know when you have completed all the required tasks Then you are ready to install your NOS Notes 1 Plug and Play adapters are configured automatically Non Plug and Play adapters or non IBM adapters might require switch settings additional device drivers and installation after the NOS is installed See the documentation that comes with the adapter 2 Diagnostics for your server come in BIOS code or on a separate diagnostics CD System Partition The ServerGuide program creates a 50 MB System Partition on the default drive The System Partition contains server specific utility programs such as service processor disk operating system DOS utilities system diagnostics flash BIOS updates and other programs Programs in the System Partition vary by server model and not all server models run utility programs from the System Partition To determine which ones do start the ServerGuide Setup and Installation CD and view the online overview After setup is complete you can access programs in the System Partition by restarting th
74. TI RageXL video controller Compatible with SVGA and VGA 8 MB video memory Size tower model Height 356 mm 14 0 in Depth 700 mm 27 6 in Width 483 mm 19 in Weight 47 kg 104 Ib to 55 kg 121 2 Ib depending upon configuration Size 7 U rack model Height 311 mm 12 3 in Depth 650 mm 25 6 in Width 440 mm 17 3 in Weight 47 kg 104 Ib to 55 kg 121 2 Ib depending upon configuration Integrated functions Dual channel Ultra160 SCSI controller one internal and one external channel Wake on LAN support One Broadcom 10 100 1000 Mbps Ethernet controller One serial port Four Universal Serial Bus ports Keyboard port Mouse port Video port Integrated system management processor ISMP with two ISMP RS 485 RJ 45 connectors Acoustical noise emissions Sound power idle 6 3 bel maximum Sound power operating 6 3 bel maximum Bystander 1 m Sound pressure operating 47 dBa maximum Bystander 1 m Sound pressure idle 47 dBa maximum Environment Air temperature Server on 10 to 35 C 50 to 95 F Altitude O to 914 m 3000 ft Server on 10 to 32 C 50 to 89 6 F Altitude 914 m 3000 ft to 2133 m 7000 ft Server off 10 to 43 C 50 to 110 F Maximum altitude 2133 m 7000 ft Humidity Server on 8 to 80 Server off 8 to 80 Heat output Approximate heat output in British thermal
75. You cannot install hot swap hard disk drives or non hot swap hard disk drives in the right front bays bays A through D You can install hot swap hard disk drives only in the hot swap hard disk drive bays on the left front side of the server Your server supports a maximum of six standard 26 mm 1 inch slim high 3 5 inch hot swap hard disk drives in the hot swap bays The standard hot swap bays are bays 1 through 6 located in the standard upper drive cage You can install six additional hot swap hard disk drives in the server after you install the optional 6 Pack hot swap backplane in the optional lower drive cage The optional hot swap bays are bays 7 through 12 located in the optional lower drive cage The SCSI IDs for the hot swap drives are printed on the bezel immediately adjacent to the hot swap drive bays The IDs are O through 5 for bays 1 through 6 10 through 15 for bays 7 through 12 The server does not support half high hot swap drives To minimize the possibility of damage to the hard disk drives when you are installing a hard disk drive in a rack model install the rack model in the rack enclosure before installing the hard disk drives You do not have to turn off the server to install hot swap drives in the hot swap drive bays However you must turn off the server when performing any steps that involve installing or removing cables Before you install any internal drives in a tower model server you must fir
76. a rack enclosure you must reconnect the cable management arm bracket to the server a Slide the server into the rack b Reattach the cable management arm bracket to the server 62 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Cable management arm bracket Cable management arm Captive screw Tab S Fan bay 7 fan removed 1 Remove the fan from fan bay 7 2 Insert the tab on the cable management arm bracket into the corresponding slot on the server 3 Tighten the captive screw on the cable management arm bracket to the server 4 Reinstall the fan in fan bay 7 17 If you have other options to install or remove do so now otherwise go to Completing the installation on page 106 Working with the optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit Your server contains hardware that enables you to replace a failed hard disk drive without turning off the server Therefore you have the advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives The hot swap drives are attached to a hot swap hard disk drive backplane The backplane is a printed circuit board behind the drive bays For more information about drive bays and drive installation see Installing The low voltage differential LVD SCSI hot swap hard disk drive backplane supports a maximum of six slim high hot swap hard
77. a rack model server you must first remove the bezel Complete the following steps to remove the rack model bezel Chapter 4 Customer replaceable units 51 Review the information in Before you begin on page 41 static sensitive devices on page 42 and Safety information on page 169 2 Press on the two release latches at the top edge of the bezel and pull the top D of the bezel slightly away from the server 3 Lift the bezel to release the two tabs at the bottom edge of the bezel 4 Store the bezel in a safe place Removing the bezel tower model Before you can access the controls on the front of a tower model server or install any internal drives in a tower model server you must first remove the bezel Complete the following steps to remove the tower model bezel x o o Unlock the bezel if it has not already been unlocked 2 Press on the two release latches at the top edge of the bezel and pull the top 1 of the bezel slightly away from the server xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 52 3 Lift the bezel to release the two tabs at the bottom edge of the bezel 4 Store the bezel in a safe place Working with adapters This section describes how to install hot plug and non hot plug PCI and PCI X adapters Before you continue with the adapter installation procedures review Adapter considerations The
78. a static protective surface for reinstallation see Installing an adapter on page 55 6 Remove all fans see Replacing a hot swap fan on page 101 7 Move the shuttle back to allow easy access to the system board 8 Remove the memory board assembly and place it on a static protective surface for reinstallation see Installing memory modules on page 82 Remove all microprocessors and VRMs see Microprocessor removal on page 119 and place them on a static protective surface for reinstallation 10 Disconnect all cables from the system board see System board internal cable connectors on page 45 Chapter 5 Service replaceable units 125 Note The illustrations in this document might differ slightly from your hardware 16 screws 4 per heatsink retention module 11 Remove the 16 screws that secure the system board to the shuttle at the heat sink retention modules and put the screws and the modules in a safe place 12 Remove the other 14 screws that secure the system board to the shuttle and put the screws in a safe place 13 Pull the system board carefully out of the shuttle 14 If you are replacing the shuttle continue with step 16 using the new shuttle with the existing system board 15 If you are replacing the system board continue with step 16 using the new system board with the existing shuttle 16 Align the system board with the shuttle and replace the 30 screws that were remove
79. able from the main menu System Summary Select this choice to display configuration information This includes the type and speed of the microprocessors and the amount of memory that is installed Select this choice to view the microprocessor settings such as identifiers cache sizes and speeds Changes that you make to configuration settings appear on this summary screen You cannot edit the fields This choice appears on both the full and limited Configuration Setup Utility menus System Information Select this choice to display information about your server Changes that you make on other menus might appear on this summary screen You cannot edit any fields The System Information choice appears only on the full Configuration Setup Utility main menu Product Data Select this choice to view system information such as the machine type and model the server serial number and the revision level or issue date of the BIOS that is stored in the flash electrically erasable programmable ROM EEPROM Devices and 1 0 Ports Select this choice to view or change the assignments for devices and input output ports This choice appears only on the full Configuration Setup Utility main menu You can use this choice to enable or disable the integrated SCSI video and Ethernet controllers xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide The default setting is Enable for all the controllers If you select
80. again 2 If the hard disk drive diagnostic test runs successfully replace the drive you removed with a new one Note See System on page 162 to determine which components should be replaced by a field service technician General problems Symptom FRU action Problems such as broken cover locks or indicator LEDs not working Broken CRU FRU Note See System on page 162 to determine which components should be replaced by a field service technician Intermittent problems Symptom FRU action A problem occurs only occasionally and is difficult to detect 1 2 Verify that All cables and cords are connected securely to the rear of the server and attached options When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to overheat and shut down Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly Check the system error log Note See System on page 162 to determine which components should be replaced by a field service technician Keyboard mouse or pointing device problems Symptom FRU action All or some keys on the keyboard do not work 1 Verify that The keyboard cable is securely connected to the system and the keyboard and mouse ca
81. airflow guide Follow the installation instructions that come with the option package then continue with step Remove the blue snap on slide rails from inside the filler panel Clip the slide rails onto the sides of the drive Store the filler panel for later use Align the slide rails on the drive with the guide rails in the bay then slide the drive into the bay until it snaps into place 16 Connect a compatible signal cable to the device that you just installed see System board internal cable connectors on page 45 for cable locations f you installed an IDE device connect the black end of the IDE signal cable to the rear of the IDE device Make sure that the blue end of the IDE signal cable is still connected to the system board Non hot swap bay eo vp 80 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 17 18 19 20 21 22 28 If you installed a SCSI device install a SCSI signal cable by attaching one end of the cable to the rear of the SCSI device that you installed Attach the other end of the cable to the internal SCSI connector J15 on the system board Important At this time you must connect a RAID or SCSI adapter to the hard disk drives in the upper drive cage see Cabling a RAID or SCSI adapter on page 58 for additional information Connect a power cable to the rear of the drive A three drop power cable for removable media drives comes install
82. alling a VRM for microprocessor 3 or 4 remove the memory board assembly 1 Open the release latches located on both ends of the memory board assembly 2 Lift up on the memory board assembly and remove it from the server Chapter 4 Customer replaceable units 93 Release latch Velcro tabs airflow guide closed position 3 Place the memory board assembly on a static protective surface b Touch the static protective package containing the new VRM to any unpainted metal surface on the server then remove the VRM from the package c Attach the retainer clip to the VRM f you are installing a VRM for microprocessor 1 or 2 remove the plastic retainer clip from the package then attach the top of the plastic retainer clip to the top of the VRM Note Do not attach the plastic retainer clip to the VRM for microprocessor 3 or 4 94 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Microprocessor Pata Microprocessor orientation indicator Microprocessor release lever f you are installing a VRM for microprocessor 3 or 4 remove the metal retainer clip from the corresponding VRM baffle Then remove the plastic VRM baffle from the appropriate VRM connector Attach the top of the metal retainer clip to the top of the VRM Note The locations of the microprocessor release lever and microprocessor orientation indicator might vary depending on the location of the microprocessor
83. ance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Beep symptom FRU action 3 1 4 Time Of Day clock failed 1 Battery 2 System board 3 2 1 Serial port failed System board 3 2 2 Parallel port failed System board 3 2 3 Math coprocessor test failed Microprocessor 2 System board 3 2 3 Failure comparing CMOS 1 DIMM memory size against actual 2 Battery 3 3 1 Memory size mismatch 1 DIMM occurred 2 Battery 3 3 2 Critical SMBUS error 1 Disconnect the server power cords from the outlets wait 30 seconds occurred and retry 2 System board 3 DIMMs 4 DASD backplane 5 Power supply 6 Power backplane 7 12C Cable 3 3 3 No operational memory in 1 Install or reseat the memory modules and then do a 3 boot reset system For more information on a 3 boot reset see Configuration Setup Utility program on page 11 2 DIMMs 3 Memory card 4 System board 4 4 4 Optional system management Verify that the adapter is installed in slot 1 adapter not installed in slot 1 or not 2 Adapter functioning correctly 3 System board Two short beeps Information only 1 Run Diagnostics the configuration has changed 2 Run the Configuration Setup Utility program Three short beeps 1 DIMM 2 Memory card 3 System board One continuous beep 1 Mi
84. and all external devices Check all cables and power cords Set all display controls to the middle position Tum on all external devices Tum on the server Record any POST error messages that are displayed on the screen If an error is displayed look up the first error in the heck the information LED panel System Error LED if it is on see 8 Check the System Error log If an error was recorded by the system 9 Start the diagnostic programs 10 Check for the following responses One beep Readable instructions or the main menu dx DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 6 Symptom to FRU index on page 129 YES Run the diagnostic programs If necessary see Diagnostic programs and error messages on page 30 If you receive an error see Chapter 6 Symptom to FRU index on page 129 If the diagnostic programs were completed successfully and you still suspect a problem see Undetermined problems on page 157 SA BON SN 28 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Diagnostic tools overview The following tools are available to help you identify and resolve hardware related problems POST beep codes error messages and error logs The power on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST error logs for more informat
85. and support Appendix B Related service information Safety information General safety Electrical safety Safety inspection guide Handling electrostatic discharge sensitive devices Grounding requirements Safety notices multi lingual translations Appendix C Notices Edition notice Trademarks Important notes Electronic emission notices 119 120 121 s 122 128 124 125 129 129 132 132 185 189 146 147 153 154 154 155 155 155 156 156 157 157 157 157 158 161 162 163 164 167 167 167 167 168 168 169 169 169 170 171 172 Contents 178 173 203 203 204 204 205 vii viii Federal Communications Commission FCC statement Industry Canada Class A emission compliance statement Australia and New Zealand Class A statement Rae United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwan electrical emission statement Japanese Voluntary Control Council for Interference VCCI statement xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 205 205 206 206 206 206 207 Chapter 1 General information The IBM server xSeries 255 Type 8685 server which features IBM X Architecture technology is a high performance server that can be upgraded to a symmetric multi
86. andling ESD sensitive devices Select a grounding system such as those in the following list to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers 172 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Korean Spanish Important All caution and danger statements in this IBM documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section For example if a caution statement begins with a number 1 translations fo
87. ard over 1 Ensure that the system is being properly cooled see temperature level critical board is over reliability considerations on page 41 temperature 2 Replace board System shutoff due to CPU x Over 1 Ensure that the system is being properly cooled see temperature level critical CPU x is over reliability considerations on page 41 temperature P 2 Replace CPU x System shutoff due to CPU x under Ambient temperature must be within normal operating temperature level critical CPU x is under specifications see Features and specifications on page 3 temperature System shutoff due to DASD temperature e Ensure that the system is being properly cooled see sensor x level critical DASD area reliability considerations on page 41 reported temperature outside recommended operating range System shutoff due to high ambient Ambient temperature must be within normal operating temperature level critical high ambient specifications see Features and specifications on page 3 temperature System shutoff due to system board Ambient temperatu x re must be within normal operating under temperature level critical system specifications see Features and specifications on page 3 board is under temperature 156 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide DASD checkout Note See System on page 162 on page 162 to determine which co
88. artup sequence to determine the device from which the operating system is loaded For example you can define a startup sequence that checks for a startable diskette in the diskette drive then checks the hard disk drive in bay 1 and then checks a network adapter You can set the Planar Ethernet PXE DHCP menu choice to enable or disable the Preboot eXecution Environment PXE option for the integrated Gigabit Ethernet controller The default setting for this menu item is Planar Ethernet which enables the PXE option To disable this option select Disabled If the Boot Fail Count choice is enabled you can restore the BIOS system defaults after three consecutive boot failures If this choice is disabled the BIOS system defaults can be loaded only from the Configuration Setup Utility main menu You can enable a virus detection test that checks for changes in the master boot record at startup Advanced Setup Select this choice to change values for advanced hardware features such as cache control PCI configuration Hot Spare Memory and Hyper Threading technology This choice appears only on the full Configuration Setup Utility main menu A warning message appears above the choices on this menu to alert you that the system might malfunction if these options are configured incorrectly Follow the instructions on the screen carefully System Partition Visibility Select this choice to indicate whether the System Partition is visible To mak
89. ation CD It contains translated versions of the caution and danger O Copyright IBM Corp 2002 1 statements that appear in the documentation for the server Each caution and danger statement has an assigned number which you can use to locate the corresponding statement in your native language Option Installation Guide This publication is provided in PDF on the IBM xSeries Documentation CD It contains instructions to install remove and connect optional devices supported by your server Depending on your server model additional publications might be included on the IBM xSeries Documentation CD Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book 2 The following types of notices and statements are used in this book Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution s
90. ations in this document might differ slightly from your hardware AC Power box 6 Remove the screw securing the power box to the chassis 7 Slide the power box toward the front of the server until it comes away from the chassis 8 Pull up on the four power plugs at the end of the power box cable until they are free of the chassis 124 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 9 Remove the power box assembly from the server 10 To install the AC power box reverse the previous steps System board and shuttle Note When replacing the system board you must either update the system with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Complete the following steps to remove the system board or shuttle Note e Read Before you begin on page 41 Read the safety notices at Safety information on page 169 Read Turn off the server and any attached devices Disconnect all power cords and external cables from the back of the server Remove the cover see Removing the top cover all models on page 51 Remove the air baffle a Pull out the two plastic fasteners also known as pop rivets on the front of the air baffle Seo Nes Note Do not remove the fasteners from the server b Grasp the handle on the air baffle then lift the air baffle from the server 5 Remove all adapters and place them on
91. bay External fan LED Fan release latch Fan 9 1 Firmly grasp the fan release latch then press and hold the fan release latch while pulling the fan assembly out of the server 2 Align the tabs on the replacement fan assembly with the corresponding slots on the fan bay then slide the tabs into the slots Replacing the battery IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with Chapter 4 Customer replaceable units 103 normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and reset the system date and time Statement 2 CAUTION When replacing the
92. between the DASD backplane and connector on bus 3 J15 of system board DASD backplane 3 System board Failure reading I2C device Check device System board on bus 4 Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Chapter 6 Symptom to FRU index 157 Notes 1 Damaged data in CMOS can cause undetermined problems 2 Damaged data in BIOS code can cause undetermined problems Check the LEDs on all the power supplies If the LEDs indicate the power supplies are working correctly complete the following steps 1 Tum off the server 2 Be sure the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure turn on the server and reconfigure each time Any external devices Surge suppressor device on the server Modem printer mouse or non IBM devices Each adapter Drives Memory modules minimum requirement 256 MB 2 banks of 128 MB DIMMs Note Minimum operating requirements are a One power supply b Power backplane c System board d One microprocessor and VRM e Memory module with a minimum of two 128 MB DIMMs 4 Tum on the server If the problem remains suspect the following FRUS in the order listed Power supply Power backplane System board Notes 1 If the problem goes away when you remov
93. ble power backplane to system board 2x12 all models Cable power backplane to system board 2x4 all models Cable SCSI signal backplane to RAID all models Cable backplane to system board all models Cable signal diskette disk drive all models Cable system board to bulkhead SCSI all models Cable system board to fans all models Cable system board to fans all models Cable backplane to fans all models Cable system board to panel all models Cord 2 8 meter jumper all models Cable power all models Cable hard disk drive all models Power cord all models Keyboard CRUs Keyboard US English French Canadian LA Spanish Arabic Belgium French Belgium UK Bulgarian Czech Danish Dutch French German Greek Hebrew Hungarian Korean Iceland Italy Norwegian FRU No 31P6026 31P6025 32P1429 00N6412 00N6413 32P1431 32P1433 24P0383 24P1033 24P1022 24P1030 33F8354 06P6375 24P1054 59P5151 32P1438 32P1439 02R0706 32P1440 32P1441 32P1443 32P1444 32P1445 32P1446 32P1448 36L8886 37L0132 37L4525 6952300 CRU FRU CRU No 37L2551 37L2552 37L2553 37L2555 37L2556 37L2557 37L2558 37L2559 37L2560 37L2561 37L2562 37L2563 37L2564 37L2565 37L2566 02K0901 37L2567 37L2568 37L2569 CRU CRU CRU CRU CRU FRU FRU CRU CRU FRU CRU CRU FRU FRU FRU FRU FRU FRU FRU FRU FRU FRU FRU FRU FRU CRU FRU CRU CRU Chapter 7 Parts listing xSeries 255
94. bles are not reversed The server and the monitor are turned on 2 Keyboard 3 System board The mouse or pointing device 1 Verify that Agee not walt The mouse or pointing device cable is securely connected and that the keyboard and mouse cables are not reversed The mouse device drivers are installed correctly 2 Mouse or pointing device 3 System board Chapter 6 Symptom to FRU index 141 System on page 162 Note See to determine which components should be replaced by a field service technician Memory problems Symptom FRU action The amount of system memory displayed is less than the amount of physical memory installed 1 Verify that The memory modules are seated properly You have installed the correct type of memory If you changed the memory you updated the memory configuration with the Configuration Setup Utility program All banks of memory on the DIMMs are enabled The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled Check POST error log for error message 289 If the DIMM was disabled by a system management interrupt SMI replace the DIMM If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the server DIMM Memory card System board Note S
95. bs 232 kg 70 5 Ibs 255 kg 121 2 Ibs CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 2 gt Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 Ibs on top of rack mounted devices Appendix B Related service information 175 176 Importante Todas as instru es de cuidado e perigo da IBM documentation come am com um n mero Este n mero utilizado para fazer refer ncia cruzada de uma instru o de cuidado ou perigo no idioma ingl s com as vers es traduzidas das instru es de cuidado ou perigo encontradas nesta se o Por exemplo se uma instru o de cuidado iniciada com o n mero 1 as tradu es para aquela instru o de cuidado aparecem nesta se o sob a instru o 1 Certifique se de ler todas as instru es de cuidado e perigo antes de executar qualquer opera o Instru o 1 PERIGO A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa Para evitar risco de choque N o conecte ou desconecte cabos e n o realize instala o
96. cal Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes e No retire las cubiertas Si retira las cubiertas del producto l ser puede quedar expuesto a radiaci n l ser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento e El uso de controles o ajustes o la realizaciin de procedimientos que no sean los que se han especificado aqu pueden dar como resultado una exposici n perjudicial a las radiaciones A PELIGRO Algunos productos laser contienen un diodo de laser incorporado de Clase 3A o de Clase 3B Tenga en cuenta la advertencia siguiente Cuando se abre hay radiaci n laser No mire fijamente el rayo ni lleve a cabo ningun examen directamente con instrumentos pticos evite la exposici n directa al rayo 200 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Declaraci n 4 A 218 kg z32 kg 255 kg PRECAUCI N Tome medidas de seguridad al levantar el producto Declaraci n 5 PRECAUCI N El botin de control de alimentaci n del dispositivo y el interruptor de alimentaci n de la fuente de alimentaciin no apagan la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaciin Para eliminar la corriente el ctr
97. ce it on a static protective surface 4 Determine the bay into which you will install the drive Note If you are installing a hard disk drive in one of the bays 7 through 12 lower drive cage you must first install an optional hot swap SCSI backplane and a SCSI or RAID adapter See Working with the optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit on page 63 for complete detailed installation instructions 5 Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the left side of the filler panel and pulling the panel away from the server Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each bay 6 Install the hard disk drive in the hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive b Align the drive assembly with the guide rails in the bay c Gently push the drive assembly into the bay until the drive stops d Push the tray handle to the closed locked position Filler panel Hard disk drive Drive tray Drive tray handle in open position e Check the hard disk drive status LED on the front of the drive to verify that the hard disk drive is operating properly If the amber hard disk drive status LED for a drive is lit continuously that individual drive is faulty and needs to be replaced If t
98. cessary to set the device down place it in its static protective package Do not place the device on your server cover or on a metal table Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity Major components of the xSeries 255 Type 8685 server The orange color on components and labels in your server identifies hot swap or hot plug components You can install or remove hot swap or hot plug components while the system is running provided that your system is configured to support this function The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on The following illustration shows the major components in your server Notes 1 The illustrations in this document might differ slightly from your hardware 2 The xSeries 255 server is also available as a floor standing tower model that contains the same components as the rack model The tower model also includes a door with a key lock on the front of the server and wheels on the bottom of the server for easier mobility 42 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 2 Lo Lig gt gt gt 5 x o 98 9 c 5 8 2 o 0_3 5 37 835 E sg 959385 o CL o 0 o of Es T 2 SE SES gt gt 2292 E Microprocessor System board SCSI backplane support bracket
99. chedule Contract with IBM Corp O Copyright IBM Corp 2002 203 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both Active Memory PS 2 Active PCI ServeRAID Active PCI X ServerGuide Alert on LAN ServerProven C2T Interconnect TechConnect Chipkill Tivoli EtherJet Tivoli Enterprise e business logo Update Connector HelpWare Wake on LAN IBM XA 32 IntelliStation XA 64 Light Path Diagnostics X Architecture NetBAY XceL4 NetView XpandOnDemand OS 2 WARP xSeries Predictive Failure Analysis Lotus and Domino are trademarks of Lotus Development Corporation and or IBM Corporation in the United States other countries or both Intel Celeron MMX LANDesk Pentium Pentium Il Xeon Pentium III Xeon and Xeon are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds Other company product or service names may be the trademarks or service marks of others Important notes Processor speeds indicate the
100. closed position 000000090009 0000000000 0000000000 0000000000 Memory board airflow guide open position 6 Locate the DIMM connectors on the memory board Determine the DIMM connectors into which you will install the DIMMs For more information see the notes at the beginning of this procedure DIMM 7 DIMM 8 DIMM 9 DIMM 10 DIMM 11 DIMM 12 Retaining clips 7 Open the retaining clips located on the ends of the DIMM connector if necessary Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 8 Touch the static protective package that contains the DIMM option to any unpainted metal surface on the server Then remove the DIMM from the package 9 Turn the DIMM so that the DIMM keys align correctly with the connector The DIMM can be inserted only one way 10 Insert the DIMM by pressing the DIMM straight into the connector Be sure that the retaining clips snap into the closed positions Chapter 4 Customer replaceable units 87 11 Make sure that the retaining clips are in the closed position If a gap exists between the DIMM and the retaining clips the DIMM has not been properly installed In this case open the retaining clips and remove the DIMM then reinsert the DIMM 12 Repeat steps 6 through 11 for each additional DIMM that you install 13 Close the memory board airflow guide and press the Velcro tabs together to sec
101. component locations The following illustration shows the location of the dual inline memory module DIMM connectors on the memory board Note The DIMM error LEDs D1 through D12 not included in this illustration are located on the Light Path Diagnostics panel see Light Path Diagnostics on page 3d DIMM 7 DIMM 8 DIMM 9 DIMM 10 DIMM 11 ______y DIMM 12 50 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Removing the top cover and bezel The following procedures show how to remove the top cover and bezel or door from your server Removing the top cover all models Complete the following steps to remove the server top cover Top cover Cover release latch 1 Review the information in Before you begin on page 41 static sensitive devices on page 42 and Safety information on page 169 2 Lift the plastic cover release latch near the edge of the top cover 3 Slide the top cover slightly toward the rear of the server the cover will stop after moving approximately 25 mm 1 inch Lift the cover off the server and set the cover aside Attention To maintain proper cooling and airflow install the server cover before turning on the server Operating the server for extended periods of time over 30 minutes with the server cover removed might damage server components Removing the bezel rack model Before you can install any removable media drives in
102. croprocessor 100 1 4 512 KB models 1RX 11X Microprocessor 100 1 5 512 KB models 2RX 21X Microprocessor 100 1 6 1 MB models 3RX 31X Microprocessor 400 1 5 MB models 4RX 41X Microprocessor 400 1 9 MB models 5RX 51X Microprocessor 400 2 0 MB models 6RX 61X System board all models Hot swap board all models Fan lower with connector all models Power supply 370 watt all models AC box cable assembly all models Weldment chassis 7 U all models Diskette drive black all models Bezel media blank 5 25 all models Bezel assembly rack models 1RX 2RX 3RX 4RX 5RX 6RX CD ROM drive 48X primary all models CD ROM drive 48X alternate all models CD ROM drive 48X alternate all models Filler hard disk drive all models Front panel assembly card all models Power backplane assembly all models Weldment shuttle all models Microprocessor air baffle all models Retainer PCI hot plug adapter all models Support DASD backplane all models Hard disk drive backplane assembly all models VRM baffle all models Media trim bezel all models Power reset switch button models 11X 21X 31X Filler cooling all models Cable management arm rack models 1RX 2RX 3RX 4RX 5RX 6RX Door assembly tower bezel models 11X 21X 31X 41X 51X 61X Bracket PCI I O card all models Bracket tape backup holder all models Bracket assembly memory card all models 162 xSeries 255 Type 8
103. croprocessor 2 Optional microprocessor if installed 3 System board Repeating short beeps 1 Keyboard 2 System board One long and one short beep 1 Video adapter if installed 2 System board One long and two short beeps 1 Video adapter if installed 2 System board Chapter 6 Symptom to FRU index 131 System on page 162 to determine which components should be replaced by a field service technician Beep symptom FRU action One long and three short beeps 1 Monitor 2 Video adapter if installed 3 System board Two long and two short beeps Video adapter No beep symptoms System on page 162 to determine which components should be replaced by a field service technician No beep symptom FRU action No beep and the system 1 Check speaker cables operates correctly 2 Speaker 3 System board No beeps occur after 1 Run the Configuration Setup Utility program and set the Start Options successfully completing POST Power On Status to enable A NS SERBIEN 2 Check the speaker connection 3 System board No ac power power supply ac Check the power cord LED is off 5 00 2 Power supply If two are installed swap them to determine if one is defective 3 Power backplane 4 Hot swap power ac inlet box See Undetermined problems on page 157 System will not start power See Power supply LED errors on page 146 supply ac LED is on No b
104. croprocessors have the same cache size server does not support level of 2 Microprocessor 1 152 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 01298002 System BIOS installed on this server does not support level of processor Ensure all microprocessors have the same cache size 2 Microprocessor 2 01298003 System BIOS installed on this 1 Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 3 processor p 01298004 System BIOS installed on this 1 Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 4 processor p 01298101 System BIOS installed on this 4 Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 1 processor p 01298102 System BIOS installed on this 1 Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 2 processor p 01298103 System BIOS installed on this 1 Ensure all microprocessors have the same cache size server does not support level of 2 Microprocessor 3 processor p 01298104 System BIOS installed on this 4 Ensure all microprocessors have the same cache size se
105. d 015 xxx 001 USB interface not found board damaged System board 015 xxx 015 Failed USB external loopback 1 Make sure the parallel port is not disabled 158 2 Run the USB external loopback test again 3 System board 015 xxx 198 USB device connected during Remove USB devices from USB1 and USB2 USB test 2 Run the USB external loopback test again 3 System board 020 xxx 000 Failed PCI interface test System board 020 xxx 001 Failed hot swap slot 1 PCI 1 PCI hot swap latch assembly latch test 2 System board 020 xxx 002 Failed Hot swap slot 2 PCI 1 PCI hot swap latch assembly latch test 2 System board 020 xxx 003 Failed hot swap slot 3 PCI 1 PCI hot swap latch assembly latch test 2 System board rg Failed hot swap slot 4 PCI 1 PCI hot swap latch assembly 2 System board 030 xxx 000 Failed internal SCSI interface System board test 035 xxx 099 1 No adapters were found 2 If adapter is installed re check connection Chapter 6 Symptom to FRU index 135 System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 035 xxx S99 Failed RAID test on PCI slot Adapter S S number of failing PCI slot Check SCSI backe System Error Log before replacing a FRU acxpiane 3 Cable 035 xxx snn Check System Error Log before replacing a FRU s number of failing
106. d by the ServerGuide program See the ServerGuide Setup and Installation CD label for a list of supported NOS versions The NOS cannot be installed the option is not available Ensure that the NOS is supported on your server If the NOS is supported either there is no logical drive defined SCSI RAID systems or the ServerGuide System Partition is not present Run the ServerGuide program and ensure that setup is complete xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Power checkout Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition A general procedure for troubleshooting power problems is as follows 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for short circuits for example if there is a loose screw causing a short circuit on a circuit board 3 Remove adapters and disconnect the cables and power connectors to all internal and external devices until the server is at the minimum configuration required to start the server see Minimum operating requirements on page fe 4 Reconnect all ac power cords and turn on the server If the server starts up successfully replace adapters and devices one at a time until the problem is
107. d in step land step 12 above Be sure to replace the heat sink retention modules that had been removed Attention Do not over tighten the screws that secure the system board to the shuttle 17 Slide the replacement shuttle with its attached system board in from the rear of the server and close the board locking latch 18 Replace all components in the reverse order from which they were removed 126 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide ge 107 19 Replace the top cover and bezel see Installing the top cover and bezel on page 107 Chapter 5 Service replaceable units 127 128 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Chapter 6 Symptom to FRU index This index supports xSeries 255 servers Notes 1 Check the configuration before you replace a FRU Configuration problems can cause false errors and symptoms 2 For IBM devices not supported by this index refer to the manual for that device 3 Always start with l General checkout on page 27 The symptom to FRU index lists symptoms errors and the possible causes The most likely cause is listed first Use this symptom to FRU index to help you decide which FRUs to have available when servicing the computer The left hand column of the tables in this index lists error codes or messages and the right hand column lists one or more suggested actions or FRUs to replace Note In tabl
108. dapter When the adapter retention tab is completely closed the adapter retention latch snaps locks into place 12 If you installed a full length adapter move the adapter locking lever to the locked closed position on the adapter support bracket as indicated by the arrows 13 Connect any needed cables to the adapter 14 If you installed a non hot plug adapter continue with the next step If you installed a hot plug adapter or used the hot add feature enable the PCI X slot from your operating system See the documentation that comes with your operating system for information about enabling a hot plug PCI X slot Make sure that the power on LED for the hot plug PCI X slot comes on If the power on LED does not come on see Identifying problems using status LEDs on page 32 15 If you have other options to install or remove do so now otherwise go to Completing the installation on page 106 Cabling a RAID or SCSI adapter You can install an optional RAID or SCSI adapter in your server to control the internal hot swap hard disk drives for example so that you can configure the internal hot swap hard disk drives into disk arrays The illustrations in this section show the cabling for internal hot swap hard disk drives You can also cable a RAID or SCSI adapter to external hard disk drives See your RAID or SCSI adapter option documentation for complete instructions about installing a RAID or SCSI adapter in your server and
109. de Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM xSeries information is http www ibm com eserver xseries The address for IBM IntelliStation information is http www ibm com pc intellistation Copyright IBM Corp 2002 167 You can find service information for your IBM products including supported options at http www ibm com pc support If you click Profile from the support page you can create a customized support page The support page has many sources of information and ways for you to solve problems including Diagnosing problems using the IBM Online Assistant Downloading the latest device drivers and updates for your products Viewing Frequently Asked Questions FAQ Viewing hints and tips to help you solve problems Participating in IBM discussion forums Setting up e mail notification of technical updates about your products Software service and support Through IBM Support Line you can get telephone a
110. den or removed You must replace the Remote Supervisor Adapter in PCI slot 1 The following table provides a summary of the password features Table 2 Power on and administrator password features Type of password Features Power on password Type the password to complete the system startup All choices are available on the Configuration Setup Utility main menu Administrator password No password is required to start the system Type the password to access the Configuration Setup Utility program All choices are available on the Configuration Setup Utility main menu Chapter 2 Configuration 17 18 Table 2 Power on and administrator password features continued Type of password Features Administrator and power on password You can type either password to complete the system startup The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user The power on password provides access to a limited set of choices on the Configuration Setup Utility main menu This limited access might include changing or deleting the power on password xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Using the SCSISelect utility program SCSISelect is a built in menu driven configuration ut
111. disk drives Chapter 4 Customer replaceable units 63 64 If you install the optional 6 Pack hot swap drive backplane you can attach up to six additional drives The optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit contains a hot swap hard disk drive backplane that you install below the standard hot swap hard disk drive backplane Your server supports a maximum of two hot swap drive backplanes You can configure the channels on the two SCSI backplanes as follows You can configure each SCSI channel bus independently This is the only available typical backplane configuration In this configuration The hard disk drives bays 1 through 6 that are connected to the standard SCSI backplane are attached to channel B through the internal SCSI connector J15 on the system board This is the standard configuration You can also attach the drives in bays 1 through 6 to an optional RAID or SCSI adapter as described in this section The hard disk drives bays 7 through 12 that are connected to the optional 6 Pack hot swap drive backplane are attached to an optional RAID or SCSI adapter Notes 1 xSeries 255 Type 8685 To use the optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit you must install a RAID or SCSI adapter in your server For more information about installing an adapter see Installing an adapter on page 55 The standard SCSI backplane is also known as the hot swap hard disk drive back
112. does not work Verify that You are not trying to use a USB device during POST if you have a standard non USB keyboard attached to the keyboard port Note If a standard non USB keyboard is attached to the keyboard port the USB is disabled and no USB device will work during POST The correct USB device driver is installed Your operating system supports USB devices Power supply LED errors Use the information in this section to solve power supply problems Note The minimum configuration required for the dc good light to be lit is Power supply Power backplane System board set switch 7 of SW2 to bypass the power switch see System board switches and jumpers on page 47 System on page 162 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action Off Off No power to system or ac 4 B Check ac power to the system problem 2 Power supply 146 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action On Off Standby mode or dc 1 Check system board cable connectors J46 and J40 Move switch 7 of SW 2 to bypass power control If the dc good LED is lit press Ctrl Al
113. e screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the monitor Notes a To prevent diskette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in Non IBM monitor cables might cause unpredictable problems c An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For information about the enhanced monitor cable contact your IBM reseller or IBM marketing representative Video adapter if installed System board Chapter 6 Symptom to FRU index 143 System on page 162 Note See to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action Wrong characters appear on the screen 1 2 3 If the wrong language is displayed update the BIOS code with the correct language Video adapter if installed System board Note See System on page 162 to determine which components should be replaced by a field service technician Option problems Symptom FRU action An IBM option that was just installed does not work LE Verify that The option is designed for the
114. e the System Partition visible set this value to Visible To make the System Partition invisible set this value to Hidden See Using the ServerGuide Setup and Installation CD on page 21 for additional information about the System Partition Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board To maintain optimum system operation in the event of a memory failure you can enable the Hot Spare Memory feature on the Core Chipset Control menu This feature removes the failed memory from the system configuration and activates a Hot Spare Memory pair or quad of DIMMS to replace the failed memory pair or quad of DIMMs Before you can enable the Hot Spare Memory feature you must also install at least one additional memory pair or quad of DIMMs and adhere to special requirements as described in Installing memory modules on page 82 You can also enable the Memory Remapping feature on the Core Chipset Control menu To enable the Hot Spare Memory and Memory Remapping features change the values from No to Yes CPU Options Select this choice to enable or disable the microprocessor cache In addition you can set the microprocessor cache mode to write back WB or write through WT Selecting write back mode will provide better system performance PCI Bus Control 14 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Select this choice to
115. e 8685 Hardware Maintenance Manual and Troubleshooting Guide Notes 1 10 The DIMM options available for your server are 256 MB 512 MB and 1 GB Your server supports a minimum of 512 MB and a maximum of 12 GB of system memory The amount of usable memory will be reduced depending on the system configuration A certain amount of memory must be reserved below the amount of installed memory for system resources The BIOS will display the amount of installed memory Your server comes with a minimum of two 256 MB DIMMs for a total of 512 MB memory installed in the DIMM 2 and DIMM 8 memory connectors D2 and D8 respectively You must have DIMMS installed in these connectors at all times When you install additional DIMMs be sure to install them in pairs or quads and follow the DIMM installation sequence in the illustration in this section A pair or quad is also known as a memory bank See Table 7 on page 84Jfor the DIMM connectors in each pair or quad All the DIMMs in a single pair or quad must be the same size speed and type Multiple pairs or quads of DIMMs do not have to contain DIMMs of the same size speed and type unless the Hot Spare Memory feature is enabled The memory board contains 12 DIMM connectors and supports two way and four way memory interleaving To use the four way memory interleaving technology in your server you must install DIMMS in all four connectors in each populated set Install only 2 5 V
116. e all cables from devices 5 Turn device ON Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 174 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 18 kg 37 l
117. e an adapter from the system and replacing that adapter does not correct the problem suspect the system board 2 If you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions Machine type and model Microprocessor or hard disk upgrades Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked f it has been working what changes were made prior to it failing ls this the original reported failure Diagnostics version Type and version level 158 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling Have the same soft
118. e component and replace it if necessary The most likely cause of the symptom is listed first Chapter 6 Symptom to FRU index 139 System on page 162 Note See to determine which components should be replaced by a field service technician CD ROM drive problems Symptom FRU action CD ROM drive is not 1 Verify that recognized The IDE channel to which the CD ROM drive is attached primary or secondary is enabled in the Configuration Setup Utility program Note On a server with a single IDE channel only the primary channel can be used All cables and jumpers are installed correctly The correct device driver is installed for the CD ROM drive Run CD ROM drive diagnostics Cable CD ROM drive System board ov c m Note See System on page 162 to determine which components should be replaced by a field service technician Diskette drive problems Symptom FRU action Diskette drive activity LED stays 1 If there is a diskette in the drive verify that on or the system bypasses the The diskette drive is enabled in the Configuration Setup utility program diskette drive The diskette is good and not damaged Try another diskette if you have one The diskette is inserted correctly in the drive The diskette contains the necessary files to start the server The software program is working properly The cable is installed correctly
119. e eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective Reinstall all covers correctly before returning the machine to the customer 169 Electrical safety CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunication systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures Observe the following rules when working on electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occu
120. e number and types of cables that your server configuration requires Before you install a SCSI device such as a tape drive you must install a RAID or SCSI adapter in your server and connect the standard hot swap drive backplane to the RAID or SCSI adapter Then you can use a SCSI cable to connect the SCSI device to the internal SCSI connector J15 on the system board See Installing an adapter on page 55 for additional information Check the instructions that come with the drive to see if you need to set any switches or jumpers on the drive Complete the following steps to install a removable media drive in bay C or D see Internal drive bays on page 73 for the locations of the drive bays Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 42 1 Review the information in Before you begin on page 41 and Safety information on page 169 2 Turn off the server and peripheral devices and disconnect all power cords and external cables 3 If your server is a tower model continue with the next step If your server is a rack model and you have already installed the server in a rack enclosure you must disconnect the cable management arm bracket from the server a Disconnect the cable management arm racket from the server 76 xSeries 255 Type 8685 Hard
121. e safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the server the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the paris in protective packages until they are inserted into the product Avoid contact with other people Wear a grounded wrist strap against your skin to eliminate static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when h
122. e server and pressing Alt F1 when the prompt is displayed The System Partition menu displays the programs that are available on your server model Typical NOS installation You can use the ServerGuide program to shorten your installation time The ServerGuide program provides the device drivers that are required for your hardware and for the NOS that you are installing This section describes a typical ServerGuide NOS installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup process the NOS installation program starts You will need your NOS CD to complete the installation 2 The ServerGuide program stores information about the server model service processor hard disk drive controllers and network adapters Then the program checks the CD for newer device drivers This information is stored and then passed to the NOS installation program 3 With some NOS installations you can create a NOS replication diskette for setting up additional servers This diskette contains the Internet protocol IP address server name and other selections 4 The ServerGuide program presents NOS partition options that are based on your NOS selection and the installed hard disk drives 5 If you are installing the NOS from diskette the ServerGuide program lists the diskettes that you must create and the optional diskettes that you might want to create The d
123. ect all the cables that you disconnected earlier and for certain options run the Configuration Setup Utility program Follow the instructions in this section 106 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Attention To maintain proper cooling and airflow install the server cover before turning on the server Operating the server for extended periods of time over 30 minutes with the server cover removed might damage server components Note If you have just plugged the power cords of your server into an electrical outlet you will have to wait approximately 20 seconds before pressing the power control button Installing the top cover and bezel Before you install the server top cover and bezel review the information in Before ou begin on page 41 Handling static sensitive devices on page 42 and Safety information on page 169 Installing the top cover all models Complete the following steps to install the server top cover 1 Check that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server Top cover Cover release latch 2 Move the cover release latch to the open up position 3 Insert the bottom tabs of the cover into the matching slots in the server chassis 4 Close the cover release latch to pull the cover forward and lock the cover in
124. ed in your server It is attached to the standard CD ROM drive The connectors are keyed and can be inserted only one way Reconnect the remaining internal cables if any except for the IDE signal cable diskette drive signal cable front fan signal cable and the cable that you disconnected from the internal SCSI connector J15 on the system board Slide the shuttle assembly back into place and secure it by locking the metal hinge latch Route the standard SCSI signal cable from the standard SCSI backplane through the opening in the adapter support bracket to the RAID or SCSI adapter Connect the unattached end of the cable to an internal channel connector on the adapter see Cabling a RAID or SCSI adapter on page 58 SCSI cable connector Adapter gt SCSI cable connector Reconnect the internal IDE signal cable to the IDE system board connector Reconnect the diskette drive signal cable and front fan signal cable to the corresponding system board connectors Sepe ir cab ST cable locations Close the microprocessor airflow guide located between the front fans and the microprocessors Insert the tabs into the corresponding slots Reinstall the air baffle a Align and insert the two tabs on the rear of the air baffle into the corresponding slots on the rear of the server b Align the hole on the front of the air baffle over the corresponding alignment pin on the chassis then lower the air baffle into place
125. ed near the plastic fastener behind fan 1 c Press firmly on the two plastic fasteners until they snap into place on the front of the air baffle This secures the air baffle in the server In step 117 on page 70 you connected one end of the optional SCSI signal cable to the new 6 Pack hot swap drive backplane and routed the cable through the opening in the adapter support bracket Now complete the procedure by routing the optional SCSI signal cable to a dual channel RAID or SCSI adapter and connecting the unattached end of the cable to an internal channel connector on the adapter see Cabling a RAID or SCSI adapter on page 58 58 Attention Do not block the ventilated space in front of the fan assembly If you decided to attach the upper drive cage bays 1 through 6 to a RAID or SCSI adapter in step 19 you must disconnect the SCSI signal cable from the internal SCSI connector J15 on the system board see System boardl for the system board connector locations In step 19 you connected one end of the standard SCSI signal cable to the standard SCSI backplane and routed the cable through the opening in the adapter support bracket Now complete the procedure by routing the standard SCSI signal cable to the RAID or SCSI adapter and Chapter 4 Customer replaceable units 71 connecting the unattached end of the cable to an internal channel connector on the adapter see Cabling a RAID or SCSI adapter on page 58 Att
126. ee System on page 162 to determine which components should be replaced by a field service technician Microprocessor problems Symptom The server emits a continuous tone during POST The startup boot microprocessor is not working properly FRU action 1 Verify that the startup microprocessor is seated properly 2 Startup microprocessor System on page 162 Note See to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action Testing the monitor See the information that comes with the monitor for adjusting and testing instructions Some IBM monitors have their own self tests 142 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Monitor problems Symptom FRU action The screen is blank 1 Verify that The server power cord is plugged into the server and a working electrical outlet The monitor cables are connected properly The monitor is turned on and the Brightness and Contrast controls are adjusted correctly If the servers are C2T chained together verify that The C2T chain cables are securely connected to the servers The C2T breakout cable is connected properly A server that is turned
127. eep and no video Diagnostic panel system error LED The system error LED is lit when an error is detected If the system error LED is lit remove the cover and check the diagnostic panel LEDs The following table is a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem The information in the table is valid only when the system error LED is lit Notes 1 If a diagnostics panel LED is lit and the information LED panel system error LED is off there is probably an LED problem Run LED diagnostics 2 To locate the LEDs on the system board E 3 Check the System Error Log for additional information before replacing a FRU 4 The DIMM error LEDs microprocessor error LEDs and VRM error LEDs turn off when the system is turned off 132 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Diagnostics panel LED FRU action NMI on 1 If PCIx LED is also on follow that action 2 If PCIx LED is not on restart the server 3 Check the System Error Log ISMP on 1 Unplug the server for 30 seconds and then retry 2 Reflash or update firmware for ISMP BIOS 3 System board LOG on 1 System Error Log is 75 full clear the log 2 PFA alert check log for failure clear PFA alert remove ac power for at least 20 sec
128. efective tracks A message appears on the screen if the defect limit is reached If this happens replace the hard disk drive 20 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy to use setup and installation program that is specifically designed for your IBM server The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware The ServerGuide program simplifies network operating system NOS installations by providing updated device drivers and in some cases installing them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the latest ServerGuide program go to the IBM ServerGuide Web page at http www ibm com pc qtechinfo MIGR 4ZKPPT html To purchase the latest ServerGuide Setup and Installation CD see the ServerGuide Updates flyer that comes with your server library or go to the ServerGuide fulfillment Web site at http www ibm com pc coupon The ServerGuide program has the following features to make setup easier An easy to use interface with online help Diskette free setup and configuration programs that are based on detected hardware Performance Opti
129. em Management Failed jf installed reseat the 12C cable between the Remote I2C bus error s See SERVPROC and Supervisor Adapter in PCI slot 1 J26 and the system board DIAGS entries in event log J16 2 Reseat memory DIMMs 3 Memory DIMMs 4 Memory card 5 System board 166 201 002 System Management Failed 1 Reseat I2C cable between the diagnostics panel and the I2C bus error s See SERVPROC and system board J46 DIAGS entries in event log 2 Diagnostics panel 3 System board 136 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 166 201 003 System Management Failed I2C bus error s See SERVPROC and DIAGS entries in event log Reseat cables between the system board and the power supply or power backplane 2 Power backplane 3 System board 166 201 004 System Management Failed DASD backplane I2C bus error s See SERVPROC and 2 System board DIAGS entries in event log d b 166 201 005 System Management Failed Reseat Memory DIMMs I2C bus error s See SERVPROC and gt R imi DIAGS entries in event log c puc ee EPUM 3 Memory DIMMs 4 Memory card 5 Microprocessors 6 System board 166 250 000 System Management Failed 1 Reseat 12C cable between the Advanced System
130. ention Do not block the ventilated space in front of the fan assembly 27 Slide the hot swap hard disk drives back into bays 1 through 6 to reconnect the drives to the standard SCSI backplane 28 Install additional internal hot swap hard disk drives in bays 7 through 12 to connect the drives to the optional 6 Pack hot swap drive backplane see Installing a hot swap hard disk drive on page 75 Note The optional 6 Pack hot swap drive backplane sets the SCSI IDs for these hot swap hard disk drives See Setting SCSI IDs on page 113 for additional information 29 If your server is a tower model continue with the next step If your server is a rack model and you have already installed the server in a rack enclosure you must reconnect the cable management arm bracket to the server a Slide the server into the rack b Reattach the cable management arm bracket to the server Cable management arm bracket Cable management arm Captive screw Tab 9 Fan bay 7 fan removed 1 Remove the fan from fan bay 7 2 Insert the tab on the cable management arm bracket into the corresponding slot on the server 72 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 3 Tighten the captive screw on the cable management arm bracket to the server 4 Reinstall the fan in fan bay 7 30 If you have other options to install or remove do so now otherwise go to Completing the in
131. er installed the server can be turned on from the Remote Supervisor Adapter user interface f ac power is present the server is in Standby mode and an optional Remote Supervisor Adapter is installed in the server the server can be turned on from the Remote Supervisor Adapter user interface When you plug in your server for the first time the Wake on LAN feature can turn on the server f your server was previously turned on it must be properly placed in Standby mode for the Wake on LAN feature to turn on the server f your operating system supports the Preboot eXecution Environment PXE option and the PXE option is enabled through the Planar Ethernet PXE DHCP menu choice under Start Options on the Configuration Setup Utility program menu see Using the Configuration Setup Utility program on page 11 integrated Gigabit Ethernet controller see Configuring the Gigabit Ethernet controller on page 24 can turn on the server Complete the following steps to manually turn on the server Review the information in Before you begin on page 41 static sensitive devices on page 42 and Safety information on page 169 2 Tum on all external devices such as the monitor 3 Plug the server power cords into the power source 4 Press the power control button on the front of the server Note While the server is turning on the power on LED on the front of the server is lit Chapter 1 General info
132. erke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden m ssen Die Verkleidung des CD ROM Laufwerks nicht ffnen Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten A VORSICHT Manche CD ROM Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B Die nachfolgend aufgef hrten Punkte beachten Laserstrahlung bei ge ffneter Tur Niemals direkt in den Laserstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden Hinweis 4 A Appendix B Related service information 191 192 218 kg 232 kg 255 kg ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Hinweis 5 ACHTUNG Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden AA 2 7 mp e
133. erver is available through the World Wide Web see Recovering the BIOS code on page 39 Optional Obtain an SMP capable operating system For a list of supported operating systems go to http www ibm com pc us compat on the World Wide Web Chapter 4 Customer replaceable units 89 Attention To avoid damage and ensure proper server operation when you install an additional microprocessor use microprocessors that have the same cache size and type and the same clock speed Microprocessor internal and external clock frequencies must be identical For a list of microprocessors supported by your server see the ServerProven list at http www ibm com pc us compat on the World Wide Web Notes 1 To order additional microprocessor options contact your IBM reseller or IBM marketing representative 2 When you install an additional microprocessor you must also install the voltage regulator module VRM that comes with the microprocessor in the corresponding VRM connector A VRM metal retaining clip housing comes installed in the empty microprocessor VRM connectors for microprocessors 3 and 4 When you install a VRM in connector 3 or 4 you must first remove the VRM metal retaining clip housing from the appropriate VRM connector You must also remove the metal retaining clip from the VRM metal retaining clip housing when installing a VRM 3 Your server comes with one microprocessor installed in microprocessor socket 1 labeled
134. erverGuide program displays choices for running the configuration programs For example The Express Configuration method runs the required programs for your server based on the hardware that is detected The Custom Configuration method displays all programs that are available for your server and you decide which programs to run The Replicated Configuration method provides the option of duplicating your setup selections to other servers that are the same model If you select the Custom Configuration method the following features are optional If you select the Express Configuration method some or all of these features are run depending on the hardware that is detected The Set Date and Time feature is provided so that you do not have to use the Configuration Setup Utility program to access these settings The Clear Hard Disks feature is provided so you can delete all partitions on all hard disk drives If the server has a SCSI RAID adapter installed you can select to restore the configuration on the SCSI RAID adapter to the factory default settings The ServerGuide program checks the server BIOS code and microcode firmware levels for supported options and then checks the CD for a newer level The CD content might be newer than the BIOS code and firmware level The ServerGuide program can perform a flash update of the BIOS code and supported microcode firmware options without using diskettes The SC
135. es with more than two columns multiple columns are required to describe the error symptoms Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Note Try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the examples in the following table Beeps Description 1 2 3 One beep A pause or break Two beeps A pause or break Three beeps Four continuous beeps Note See System on page 162 to determine which components should be replaced by a field service technician One beep after successfully completing POST indicates the system is functioning properly Beep symptom FRU action failed 1 1 2 Microprocessor register test 1 Optional microprocessor if installed 2 Microprocessor 3 System board O Copyright IBM Corp 2002 129 System on page 162 to determine which components should be replaced by a field service technician Beep symptom FRU action 1 1 3 CMOS write read test failed 4 Battery 2 System board 1 1 4 BIOS EEPROM checksum failed
136. et Network If the Ethernet transmit receive activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed The Ethernet link status LED on the rear of the server is lit when the Ethernet controller receives a LINK pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub Make sure that you are using the correct device drivers which are supplied with your server Check for operating system specific causes for the problem e Make sure that the device drivers on the client and server are using the same protocol Chapter 3 Diagnostics 37 Test the Ethernet controller How you test the Ethernet controller depends on which operating system you are using see the Ethernet controller device driver README file Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10 100 1000 Mbps Ethernet controller problems that have definite symptoms Table 5 Ethernet troubleshooting chart Ethernet controller problem FRU actions The server stops running when loading device drivers The PCI BIOS interrupt settings are incorrect Check the following Determine if the interrupt IRQ setting assigned to the Ethernet controller is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices s
137. etup and configuration overview 22 System Partition 28 Typical NOS installation ome WO we die ome Wee 29 Setting up or updating multiple servers 24 Installing your NOS without ServerGuide 24 Configuring the Gigabit Ethernet controller 24 High performance Ethernet modes 25 Ethernet port connector s a s s s r s e 25 Chapter 3 Diagnostics 27 General checkout 27 Diagnostic tools overview 29 POST error logs 29 Viewing error logs from the Configuration Setup Utility program 0 s 90 Viewing error logs from diagnostic programs 30 Diagnostic programs and error messages 30 Text messages sock D de de Go e He 8 sue 80 Starting the diagnostic programs Soe i di Ge ep oe ee CO Diagnostic error message tables 82 Identifying problems using status LEDS 32 LEDs for Active PCI slots 33 Power supply LEDs s s s sa nn mowo w BB Light Path Diagnostics 34 Error symptoms s 35 Error symptom charts 5 D CR WO me cR UR 18 Small computer system interface messages IDCM Me
138. evices are connected to the same SCSI channel The optional backplane and the hard disk drives in bays 7 through 12 are connected to a channel on a RAID adapter see SCSI adapter on page 58 Note that in Table 12Jand Te hot swap hard disk drive bay numbers are from left to right Table 12 SCSI IDs for standard backplane SCSI controller and hot swap drives in bays 1 through 6 Device SCSI ID Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Drive bay 5 Drive bay 6 SCSI controller Backplane or 7 default HI PrP loIm co Chapter 4 Customer replaceable units 113 Serial ports Table 13 SCSI IDs for optional backplane SCSI controller and hot swap drives in bays 7 through 12 Device SCSI ID SCSI controller 6 or 7 default Backplane 9 Drive bay 7 10 Drive bay 8 11 Drive bay 9 12 Drive bay 10 13 Drive bay 11 14 Drive bay 12 15 SCSI port connectors The following illustration shows the pin number assignments for the 68 pin SCSI connectors 34 1 nn uDODOODOooooooooooooooooooooooooo 68 35 Your server has one standard serial port serial port A The operating system and the ISMP cannot use or share serial port A Some application programs require specific ports and some modems function properly only at certain communication port addresses You might need to use the Configuration Setup Utility program t
139. external SCSI cable Note If you install a PCI RAID adapter to configure and manage the internal hot swap drives you must move the SCSI cable from the system board SCSI connector to an internal channel connector on the RAID adapter See Cabling a RAID or SCSI adapter on page 58 for additional information Setting SCSI IDs Each SCSI device that is connected to a SCSI controller must have a unique SCSI ID This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs SCSI IDs 6 and 7 are reserved for SCSI controllers The default ID for the SCSI controller is 7 The hot swap drive backplane controls the SCSI IDs for the internal hot swap drive bays See for instructions for installing the 6 Pack option and Installing internal drives on page 78 for instructions for installing hard disk drives lists the SCSI IDs for the standard backplane and the hard disk drives in bays 1 through 6 these devices are connected to the same SCSI channel In the typical server configuration the standard backplane and the hard disk drives in bays 1 through 6 are connected to channel B internal SCSI connector J15 on the system board Table 13 on page 114 lists the SCSI IDs for the optional backplane and the hard disk drives in bays 7 through 12 these d
140. ezel Updating your server configuration Connecting external options SCSI cabling requirements Input output connectors Video port Keyboard port Auxiliary device pointing device port 3 Ultra160 SCSI connectors Serial ports Universal Serial Bus ports Gigabit Ethernet port Integrated system management processor ISMP interconnect ports Cabling the server Chapter 5 Service replaceable units xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Microprocessor removal SCSI backplane Hot swap board Front panel assembly Power backplane AC power box System board and shuttle Chapter 6 Symptom to FRU index Beep symptoms soa No beep symptoms Diagnostic panel system error LED Diagnostic error codes Error symptoms Power supply LED errors POST error codes Service processor error codes SCSI error codes f Temperature error messages Fan error messages Power error messages System shutdown Voltage related system shutdown Temperature related system shutdown DASD checkout Host built in self test BIST Bus fault messages y Undetermined problems Problem determination tips Chapter 7 Parts N xSeries 255 System Keyboard CRUS Power cord CRUs Appendix A Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support Hardware service
141. f duplex HDX and full duplex FDX modes at both speeds For information on configuring your Ethernet controller see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with your server For updated information about configuring your Ethernet controller go to the IBM Support Web site at http www ibm com pc support and navigate to the area for your specific server type From this area you can download documentation the most current 24 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide device drivers for your server and software that supports advanced networking functions After downloading run the downloaded program aunch exe High performance Ethernet modes Your Ethernet controller supports optional modes such as teaming priority packets load balancing fault tolerance and virtual LANs which provide higher performance security and throughput for your server These modes apply to the integrated Ethernet controller and to the controllers on supported Ethernet adapters Ethernet port connector The following illustration shows the pin number assignments for the RJ 45 connector These assignments apply to the 10BASE T 100BASE TX and 1000BASE T devices Chapter 2 Configuration 25 26 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Chapter 3 Diagnostics This section provides basic troubleshooting informa
142. ff Reserved The following illustration shows the location of the flash ROM page swap jumper J50 on the system board When this jumper is moved to the non default position it recovers the server BIOS code see Recovering the BIOS code on page 39 The default position is pins 1 and 2 UUH H HH i I I I Il Il Il I Va a Il I I Il I Il E E Il ll Il Il Il Il E Di O ME 553 E E O EEE Es Flash ROM page swap ue cs oii REAR jumper J50 IO OO 3 2 1 Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all power cords and external cables 2 Any system board switch or jumper blocks that are not shown in the illustrations in this book are reserved 48 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide System board LED locations The following illustration shows the location of the LEDs on the system board You might need to refer to this illustration when s
143. following illustration shows the location of the PCI and PCI X adapter expansion slots on the system board Slots 2 through 7 are Active PCI X slots Active PCI and Active PCI X slots are also called hot plug PCI and PCI X slots Notes 1 Acable is attached to the hot plug PCI X switch card connector J20 on the system board so that the hot plug function will work properly for PCI X slots 2 through 7 Do not disconnect this cable 2 Seel Identifying problems using status LEDs on page 32 for additional information about identifying problems through LEDs PCI Slot 1 32 bit 33 MHz J26 PCI X Slot 2 64 bit mE 100 MHz J27 ww i 1 Hot plug PCI X switch card J20 PCI X Slot 3 64 bit 100 MHz J28 PCI X Slot 4 64 bit 100 MHz J29 PCI X Slot 5 64 bit 100 MHz J30 PCI X Slot 6 y 64 bit U E E 100 MHz J31 PCI X Slot7 64 bit 100 MHz J32 o L Adapter considerations Before you install an adapter review the follo
144. for additional information about RAID or SCSI adapters o Your server comes with one SCSI cable One end of this cable is attached to the connector on the standard SCSI backplane and the other end is attached to the internal SCSI channel connector J15 on the system board The following procedures describe the single channel cable routing that is necessary when you install a RAID or SCSI adapter The illustrations in this section are examples The cabling that you use for your server depends on your system configuration Notes 1 For details on connecting two SCSI channels see Working with the optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit on page 63 2 See the documentation that comes with your adapter for any cabling instructions 3 Cable identifiers are printed on the cables that come with your server and options Use these identifiers to connect the cables to the correct connectors For example the hard disk drive cables are labeled HDD option 58 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Cabling a single SCSI channel using the standard hot swap drive SCSI backplane Complete the following steps to cable a single SCSI channel on a RAID or SCSI adapter using the standard hot swap drive SCSI backplane 2 Turn off the server and peripheral devices and disconnect all power cords and external cables 3 If your server is a tower model continue with the next s
145. front of the air baffle Note Do not remove the fasteners from the air baffle b Grasp the handle on the air baffle then lift the air baffle from the server 66 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Air baffle Handle 7 Open the microprocessor airflow guide located between the front fans and the microprocessors Microprocessor AI airflow guide open position 209 VAS LA Microprocessor airflow guide closed position Chapter 4 Customer replaceable units 67 68 8 Unlock the metal hinge latch that secures the shuttle assembly in place Then slide the shuttle assembly toward the rear of the server approximately 10 cm 4 in 9 Disconnect the internal IDE signal cable from the IDE system board connector Disconnect the diskette drive signal cable and front fan signal cable from the corresponding system board connectors See E e cable locations 10 Disconnect the internal cables from the front of the system board near the center fans See System board internal cable connectors on page 45 for cable locations 11 If you have not yet installed a RAID or SCSI adapter install it now Otherwise continue with the next step See Installing an adapter on page 55 and your RAID or SCSI adapter option documentation for additional information about installing a RAID or SCSI adapter in your server and connecting the SCSI cables to a RAID or SCSI adapter
146. ge 42 and Safety information on page 169 read the documentation that comes with your options 2 Turn off the server and all attached devices then disconnect all power cords and external cables Attention To ensure proper system cooling do not leave the top cover off the server for more than 30 minutes 3 Remove the server cover see Removing the top cover and bezel on page 51 4 Remove the knockout on the rear of the server 5 Follow the instructions that come with the option to prepare it for installation and to connect it to the server 6 Route one end of the optional external SCSI cable to the external SCSI A connector J14 on the system board Attach the other end of the cable to the knockout device connector 7 Reinstall the server cover see Installing the top cover and bezel on page 107 8 Reconnect all the devices cables and power cords that you disconnected then turn on the server and all attached devices and Chapter 4 Customer replaceable units 109 SCSI cabling requirements For information about the maximum length of SCSI cable see the American National Standards Institute ANSI SCSI standards on the ANSI Web site at http www ansi org on the World Wide Web Adhering to these standards will help to ensure that your server operates properly When you attach a SCSI device to the external SCSI connector you must set a unique ID for the device See the information t
147. hat is provided with the device for instructions to set its SCSI ID See Setting SCSI IDs on page 113 for additional information about SCSI IDs Input output connectors 110 This section provides information about the input output I O connectors on the rear of your server These connectors include the following One video port One keyboard port One auxiliary device pointing device port One serial port Four Universal Serial Bus USB ports One Ethernet port Two ISMP RS 485 ports The server system board contains two Ultra160 SCSI connectors See System board internal cable connectors on page 45 for the SCSI connector locations The following illustration shows the I O ports on the rear of your server External SCSI cable knockout 99900 o ODDO OO OO DOO LI 00000 0900000000000000000000000 ESSES 0000000000000000000000000000 000 0 D D 0 0 D o 0 2000 SOOM of ol lof joy of Io SE ol lo lol lo O jo 000 O O JQ JO O O do 9996 o lol lo a o o NM ol lo Jo Jo Jo jo d gd jo jo jo Io ol jo jo lo jo jo e lol 9 le 9 lo riri gt gt GI so so Jolt rem T 1 1 Et Hr OA Ogeco0 000 O el TETTO
148. he controller is identifying the drive Diskette drive activity LED When this LED is on it indicates that the diskette drive is in use Diskette eject button Press this button to release a diskette from the drive CD ROM drive activity LED When this LED is on it indicates that the CD ROM drive is in use CD eject button Press this button to release a CD from the drive Notes 1 The illustrations in this document might differ slightly from your hardware 2 An amber LED illuminates when a system error or event has occurred To identify the error or event check the LEDs on the Light Path Diagnostics panel located on the server or review the Error Log in the Configuration Setup Utility program For complete details about the Light Path Diagnostics panel see Light Path Diagnostics on page 34 For more information about the Configuration Setup Utility program see Choices available from the Configuration Setup Utility main menu on page 11 Chapter 1 General information 5 Ethernet activity Ethernet link n 1 990000000000 999999990009 Rx j TESTES GEESE ooo HHBSVS o BSSSSSSSSSE DOLO OOOO n mn CESSNA 900000000000
149. he green hard disk drive activity LED is flashing the drive is being accessed Chapter 4 Customer replaceable units 75 Note If your server has a RAID controller or adapter installed you might need to reconfigure your disk arrays after installing hard disk drives See your RAID adapter option documentation for complete instructions for installing a RAID adapter in your server and for additional information about RAID adapters 7 Reinstall the bezel e f you installed drives in a tower model see Installing the bezel towe model on page 107 f you installed drives in a rack model see Installing the bezel rack model on page 108 Installing a 5 25 inch removable media drive Your server also comes with one integrated drive electronics IDE CD ROM drive The CD ROM drive bay bay B supports a 5 25 inch half high removable media drive Your server supports one IDE device You can install two additional 5 25 inch half high removable media drives or one additional 5 25 inch full high removable media drive in the removable media drive bays C and D A three drop power cable and a one drop IDE signal cable come with your server Use these cables to connect the removable media drives If you plan to install SCSI devices in the removable media drive bays you must purchase a SCSI cable or use the cable that comes with your option Consult your IBM marketing representative or reseller for additional information about th
150. he pin number assignments for the auxiliary device port on the rear of your server 6 0 O5 40 0 3 o 9 asi Table 11 Auxiliary device connector pin number assignments Pin Signal Data Not connected Ground 5 V dc Clock Not connected OIJ AJOJN Ultra160 SCSI connectors Your server has an integrated dual channel Ultra160 small computer system interface SCSI controller This controller supports two independent Ultra 160 m SCSI channels one internal and one external Each channel supports up to 15 SCSI devices In addition this controller uses e Double transition clocking to achieve high transfer rates e Domain name validation to negotiate compatible data transfer speeds with each device e Cyclic redundancy checking CRC instead of parity checking to significantly improve data reliability 112 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide An active terminator on the system board for SCSI bus termination See Adapter considerations on page 53 for detailed information about the PCI buses in your server The server comes with one SCSI cable This cable connects the internal SCSI channel connector J15 to the standard hot swap drive backplane If you want to use the external LVD SCSI channel connector J14 to connect external SCSI devices to the server you must remove the knockout on the rear of the server and install an optional
151. hooting information in your system documentation and use the diagnostic tools that come with your system Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new device drivers Use an IBM discussion forum on the IBM Web site to ask questions You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books README files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wi
152. hould have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used in these countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide IBM power cord part number Used in these countries and regions 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leo
153. hutdown of the server and to force it into Standby mode You can use this feature if the operating system stops functioning Disconnect the server from the power source Note After disconnecting all the power cords wait approximately 15 seconds for your system to stop running Watch for the power on LED on the front of the server to stop flashing Standby mode refers to the condition in which the server operating system is not running and all core logic is shut down except for the optional Remote Supervisor Adapter In Standby mode the server can respond to ISMP requests such as a remote request to turn on the server When the server is in Standby mode the power on LED on the front of the server flashes when the server is running the power on LED stays on and does not flash 8 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide You can put the server in Standby mode in any of the following ways You can press the power control button on the server This starts an orderly shutdown of the operating system if this feature is supported by your operating system If the server is connected to an ASM interconnect network that contains at least one system with an optional Remote Supervisor Adapter installed the server can be placed in Standby mode from the Remote Supervisor Adapter user interface If an optional Remote Supervisor Adapter is installed in the server the server can be placed in Standby mode from the
154. ica del dispositivo aseg rese de desconectar todos los cables de alimentaciin de la fuente de alimentaciin 2 e a gt Declaraci n 10 PRECAUCI N No coloque ning n objeto que pese m s de 82 kg 180 libras encima de los dispositivos montados en bastidor Appendix B Related service information 201 202 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Appendix C Notices Edition notice This publication was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information about the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive
155. ice drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm com pc support Note See the documentation on the Broadcom NetXtreme Gigabit Ethernet Software CD that came with the server for information about configuring the Ethernet controller Recovering the BIOS code If your BIOS code has become damaged such as from a power failure during a flash update you can recover your BIOS code using the flash ROM page swap jumper J50 and a BIOS flash diskette Note Use one of the following methods to obtain a BIOS flash diskette Use the ServerGuide program to make a BIOS flash diskette Download a BIOS flash diskette from the World Wide Web Go to http www ibm com pc support click IBM Server Support and make the selections for your server e Contact your IBM service representative The flash memory of your server consists of a primary page and a backup page The J50 jumper controls which page is used to start the server If the BIOS code in the primary page is damaged you can use the backup page to start the server then start the BIOS flash diskette to restore the BIOS code to the primary page To recover the BIOS code complete the following steps 1 Tum off the server and peripheral devices and disconnect all power cords and external cables then remove the cover 2 Locate jumper J50 flash ROM page swap on the system board Chapter 3
156. ility program that you can use to View the default SCSI IDs Locate and correct configuration conflicts Perform a low level format on a SCSI hard disk some servers The following sections provide the instructions to start the SCSISelect Utility and descriptions of the available menu choices Note If your server has a RAID adapter installed use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices Starting the SCSISelect utility program Complete the following steps to start the SCSISelect utility program 1 2 Turn on the server When the lt lt lt Press lt CTRL gt lt A gt for SCSISelect Utility gt gt gt prompt appears press Ctrl A Note If an administrator password has been set you are prompted to type the password to start the SCSISelect Utility program When prompted select either channel A external or channel B internal Use the arrow keys to select a choice from the menu Press Esc to return to the previous menu Press F5 to switch between color and monochrome modes if your monitor permits Follow the instructions on the screen to change the settings of the selected items then press Enter Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu Configure View Host Adapter Settings Select this choice to view or change the SCSI controller settings To reset the SCSI controller
157. in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa e Scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e i modem prima di aprire i coperchi delle unit se non diversamente indicato nelle procedure di installazione e configurazione Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o delle unit collegate Per collegare Per scollegare 1 SPEGNERE tutti i dispositivi 1 SPEGNERE tutti i dispositivi 2 Collegare prima tutti i cavi alle unit 2 Rimuovere prima i cavi di alimentazione 3 Collegare i cavi di segnale ai connettori dalle prese elettriche 4 Collegare i cavi di alimentazione alle 3 Rimuovere i cavi di segnale dai connettori prese elettriche 4 Rimuovere tutti i cavi dalle unit 5 ACCENDERE le unit Appendix B Related service information 193 Avviso 2 ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore Se il sistema di cui si dispone e provvisto di un modulo contenente una batteria al litio sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore La batteria contiene litio e pu esplodere se utilizzata maneggiata o smaltita impropriamente
158. in the proper orientation Run diskette drive diagnostics Cable Diskette drive gv de tm System board Note See System on page 162 to determine which components should be replaced by a field service technician Expansion enclosure problems Symptom FRU action The SCSI expansion enclosure 4 Verify that used to work but does not work The cables for all external SCSI options are connected correctly NOME The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server 2 For more information see your SCSI expansion enclosure documentation 140 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Hard disk drive problems Symptom FRU action Not all drives are recognized by the hard disk drive diagnostic test Fixed Disk test 1 Remove the first drive not recognized and try the hard disk drive diagnostic test again 2 If the remaining drives are recognized replace the drive you removed with a new one System stops responding during 1 Remove the hard disk drive being tested when the server stopped hard disk drive diagnostic test responding and try the diagnostic test
159. ion Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM on the processor board These programs are the primary method of testing the major components of your server See Diagnostic programs and erro messages on page 30 for more information Light Path Diagnostics Your server has light emitting diodes LEDs to help you identify problems with server components These LEDs are part of the Light Path Diagnostics that are built into your server By following the path of lights you can quickly identify the type of system error that occurred See Identifying problems using status LEDs on page 32 for more information Error symptoms Other error symptoms along with suggested steps to correct the problems are described at Error symptoms on page 139 POST error logs When you turn on the server it performs a series of tests to check the operation of server components and some of the options that are installed in the server This series of tests is called the power on self test or POST If POST finishes without detecting any problems a single beep sounds and the first screen of your operating system or application program appears for more information If POST detects a problem more than one beep sounds and an error message appears on your screen See Beep symptoms on page 129 and POST error codes on page 147 Notes 1 If you have a po
160. isconnect the diskette drive signal cable and front fan signal cable from the corresponding system board connectors ses eb ama anis ATEO cable locations If you have not yet installed a RAID or SCSI adapter install it now Otherwise continue with the next step See installing an rapa on page Send your RAID or SCSI adapter option documentation for additional information about installing a RAID or SCSI adapter in your server and connecting the SCSI cables to a RAID or SCSI adapter Disconnect the SCSI signal cable from the internal SCSI connector J15 on the system board Adapter O A EE ER il m ow n O ul il il li ij ho Ul if N i m n I il ul il ul ll a u il n i il li ca m m nl A Il nl o dno Ti i n no do di CT IRR we External SCSI A J14 u E Internal SCSI B J15 mm mmm E FERE Attention Do not block the ventilated space in front of the fan assembly Choose the bay in which you want to instal
161. iskettes that you can create are the device driver diskettes for the installed adapters or controllers 6 The ServerGuide program prompts you to insert your NOS CD and restart the server At this point the installation program for the NOS takes control to complete the installation Chapter 2 Configuration 23 Setting up or updating multiple servers You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can modify information on the diskettes as you use them to set up or update other servers Note Availability and function can vary by server model and by the hardware that is installed You can create a setup replication diskette which contains your hardware configuration selections Use this diskette to replicate selections to other servers that are of the same model You can create a NOS replication diskette which contains information that you need to complete multiple installations Not all operating systems support NOS replication diskettes Installing your NOS without ServerGuide If you have already configured the server hardware and you decide not to use the ServerGuide program to install your NOS complete the following steps to download the latest NOS installation instructions from the IBM Support Web page 1 Go to http www ibm com pc support 2 Under Browse click Servers 3 From the Family drop down list select your server model 4 If NOS installation in
162. isolated If the server does not start up from the minimal configuration replace FRUs of minimal configuration one at a time until the problem is isolated To use this method it is important to know the minimum configuration required for a system to start see page For specific problems see Power supply LED errors on page 146 Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10 100 1000 Mbps Ethernet controller Network connection problems If the Ethernet controller cannot connect to the network check the following conditions Make sure that the cable is installed correctly The network cable must be securely attached at all connections If it does the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use Category 5 or higher cabling Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet controller LEDs on the operator information panel and on the rear of the server These LEDs indicate whether a problem exists with the connector cable or hub The Ethernet transmit receive activity LED on the operator information panel is lit when the Ethernet controller sends or receives data over the Ethern
163. ives For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web System reliability considerations To help ensure proper cooling and system reliability make sure that Each of the drive bays has either a drive or a filler panel installed Each of the fan bays has a fan installed The first two power supply bays have a power supply installed There is at least 50 mm 2 inches of ventilated space at the sides of the server and 150 mm 6 inches at the rear of the server The server cover is in place during normal operation The server cover is removed for no longer than 30 minutes while the server is operating A removed hot swap drive is replaced within 2 minutes of removal Cables for optional adapters are routed according to the instructions provided with the adapters A failed fan is replaced as soon as possible The air baffle is always installed in the server except when you are Checking the LEDs that are located under the air baffle Installing removing disconnecting or reconnecting the components that are located under the air baffle Working inside the server with the power on Your server supports hot plug hot add and hot swap devices and is designed to operate safely while turned on with the cover removed Follow these guidelines when you work inside a server that is turned on Copyright IBM Corp 2002 41 Avoid loose fitting clothing on yo
164. l the drive Remove the filler panel from the removable media bay opening Chapter 4 Customer replaceable units 79 Note The server electromagnetic interference EMI integrity and cooling are both protected by having the bays covered or occupied When you install a drive save the filler panel from the bay in case you later remove the drive and do not replace it with another 13 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 14 Set any jumpers or switches on the drive according to the documentation that comes with the drive 15 Install the drive See the following illustration when installing a 5 25 inch removable media drive Filler panel Non hot swap drive a Slide He Pm Use the blue plastic slide rails that come with the server as described in this step unless the drive comes with custom metal slide rails If you are installing an SDLT drive use the custom metal slide rails and screws that come with the option package Follow the installation instructions that come with the option package then continue with step 15cl f you are installing a full high DLT drive use the custom metal slide rails and screws that are located inside the server under the microprocessor airflow guide See the illustration in step 6 on page 78 for the location of the microprocessor
165. lies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Appendix C Notices 205 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has bee
166. ma bateria IBM N mero de Pe a 33F8354 ou uma bateria de tipo equivalente recomendada pelo fabricante Se o seu sistema possui um m dulo com uma bateria de litio substitua o apenas pelo mesmo tipo de m dulo do mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada e descartada de maneira correta N o Jogue ou coloque na gua Aque a a mais de 100 C 212 F Conserte nem desmonte Para descartar a bateria entre em contato com a rea de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informa es sobre como enviar a bateria pelo correio para a IBM Instru o 3 A PRECAUCION Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte N o remova as tampas A remo o das tampas de um produto a laser pode resultar em exposi o prejudicial radia o de laser Nenhuma pe a localizada no interior do dispositivo pode ser consertada e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposi o prejudicial radia o PERIGO Alguns produtos a laser cont m um diodo laser da Classe 3A ou Classe 3B embutido Observe o seguinte Radia o de laser quando aberto N o olhe diretamente para o raio a olho nu ou com instrumentos ticos e evite exposi o direta ao raio Instr
167. message that indicates the reason for the problem Text messages The diagnostic text message format is as follows Function Name Result test specific string where 30 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff shown in the error code format in the previous section Result can be one of the following Passed This result occurs when the diagnostic test is completed without any errors Failed This result occurs when the diagnostic test discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is not present Aborted This result occurs when the test could not proceed for example because of the system configuration Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device driver is not found test specific string is additional information that you can use to analyze the problem Starting the diagnostic programs You can press F1 while running the diagnostic programs to obtain help information You also can press F1 from within a help screen to obtain online documentation from which you can select different categories To exit from the help information and return to where yo
168. mizer program which easily tunes your SCSI RAID adapter settings for your server environment A system BIOS update program which updates the BIOS code directly from the CD Device drivers that are provided for your server model and detected hardware NOS partition size and file system type that are selectable during setup ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program To learn more about the version that you have start the ServerGuide Setup and Installation CD and view the online overview Not all features are supported on all server models The ServerGuide program requires a supported IBM server with an enabled startable bootable CD ROM drive In addition to the ServerGuide Setup and Installation CD you must have your NOS CD to install your NOS The ServerGuide program has the following features Sets system date and time Detects the SCSI RAID adapter or controller and runs the SCSI RAID configuration program Updates the licensed internal code firmware level without diskettes Checks the system BIOS code and microcode firmware levels of supported options to determine whether a later level is available from the CD You can perform updates without using diskettes Provides the Performance Optimizer program to easily tune your SCSI RAID adapter settings for your server environment Creates a System Partition on the default drive You can
169. mory errors a s 986 Copyright IBM Corp 2002 V ServerGuide error symptoms Power checkout Troubleshooting the Ethernet controller Recovering the BIOS code Chapter 4 Customer replaceable units Before you begin System reliability considerations Working inside the server with the power on Handling static sensitive devices Major components of the xSeries 255 Type 8685 server System board component locations System board option connectors System board internal cable connectors System board external port connectors System board switches and jumpers System board LED locations Memory board component locations Removing the top cover and bezel Removing the top cover all models Removing the bezel rack model Removing the bezel tower model Working with adapters Adapter considerations Installing an adapter Cabling a RAID or SCSI adapter Working with the optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit Installing the optional 6 Pack hot swap drive backplane Installing internal drives Internal drive bays Installing a hot swap hard disk drive Installing a 5 25 inch removable media drive Installing memory modules Installing an additional microprocessor Installing a hot swap power supply Replacing a hot swap fan Replacing an internal fan Replacing an external fan Replacing the battery Completing the installation Installing the top cover and b
170. mponents should be replaced by a field service technician Message Action Hard drive x removal detected Information only take action as appropriate level critical hard drive x has been removed Host built in self test BIST Note See System on page 162 to determine which components should be replaced by a field service technician Message Action Host fail level informational built in 1 Reseat the microprocessor If test for the host fail Selitest ior the Nost failed 2 Reseat the VRM 3 Replace the microprocessor Bus fault messages Note See System on page 162 to determine which components should be replaced by a field service technician Bus fault messages Message Action Failure reading I2C device Check devices 1 jf installed reseat the 12C cable between the Remote on bus 0 Supervisor Adapter in PCI slot 1 J26 and the system board 416 Memory DIMMs Memory card 8 w D System board Failure reading I2C device Check devices Reseat the cable between the operator information panel and on bus 1 system board J46 Operator information panel 3 System board Failure reading I2C device Check devices on bus 2 Reseat the cable between the system board and the power supply power backplane J40 Power backplane Power supply System board PON Failure reading 12C device Check devices 1 Reseat the cable
171. n Do not block the ventilated space in front of the fan assembly Slide the shuttle assembly back into place and secure it by locking the metal hinge latch Chapter 4 Customer replaceable units 61 12 Route the SCSI cable from the standard SCSI backplane through the opening in the adapter support bracket to the internal channel connector on the RAID or SCSI adapter SCSI cable gt Adapter connector gt 13 Reconnect the internal IDE signal cable to the IDE system board connector Reconnect the diskette drive signal cable and front fan signal cable to the corresponding system board connectors Serbo intemal cabis ATI cable locations 14 Close the microprocessor airflow guide located between the front fans and the microprocessors Insert the tabs into the corresponding slots 15 Reinstall the air baffle a Align and insert the two tabs on the rear of the air baffle into the corresponding slots on the rear of the server b Align the hole on the front of the air baffle over the corresponding alignment pin on the chassis then lower the air baffle into place Note The alignment pin is located near the plastic fastener behind fan 1 c Press firmly on the two plastic fasteners until they snap into place on the front of the air baffle This secures the air baffle in the server 16 If your server is a tower model continue with the next step If your server is a rack model and you have already installed the server in
172. n about adapters 6 Locate the battery connector BH1 on the system board 104 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide PCI Slot 1 32 bit Microprocessor 4 Microprocessor 1 33 MHz J26 CPU4 CPU1 PCI X Slot 2 VRM 4 437 VRM 1 J34 64 bit EE 100 MHz J27 LT LT PCI X Slot 3 E m 64 bit Il 100 MHz J28 LH PCI X Slot 4 64 bit 100 MHz J29 i PCI X Slot 5 64 bit 100 MHz J30 L PCI X Slot 6 64 bit 100 MHz J31 PCI X Slot 7 64 bit 100 MHz J32 Battery BH1 VRM 3 J36 VRM 2 J35 Microprocessor 3 Microprocessor 2 CPU3 CPU2 Chapter 4 Customer replaceable units 105 7 Remove the battery a Use one finger to slightly slide the battery toward the rear of the server away from the back of the server The spring mechanism behind the battery will push it out toward you as you slide it toward the rear b Use your thumb and inde
173. n make sure that the memory board airflow guide is in the closed position d Firmly press the memory board assembly down into the connector until it snaps into place This secures the memory board in the server Install a heat sink on the microprocessor a Remove the plastic protective cover from the bottom of the heat sink Do not touch the bottom of the heat sink or set the heat sink down after you remove the plastic cover Make sure that the square of thermal material is still on the bottom of the heat sink if not the heat sink must be replaced b Align and place the heat sink on top of the microprocessor in the retention bracket Press firmly on the heat sink Chapter 4 Customer replaceable units 97 c Secure the heat sink to the microprocessor Alternate between the two captive screws in the heat sink while tightening them Attention If you do not alternate the tightening the two captive screws you might damage the microprocessor Ensure that the screws are completely tightened otherwise the server will not function properly 10 Reinstall the air baffle a Align and insert the two tabs on the rear of the air baffle into the corresponding slots on the rear of the server b Align the hole on the front of the air baffle over the corresponding alignment pin on the chassis then lower the air baffle into place Note The alignment pin is located near the plastic fastener behind fan 1 c Press firmly on the two plastic
174. n tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwan electrical emission statement 206 RABE GOH xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Japanese Voluntary Control Council for Interference VCCI statement LOB FRE SEE BER ES VCCI oic EOS A DA ARBOL ORI a AER CHS SH ERE g amp id ld Lcd dX LOGAN A DESTIN de HT SLD BOR SATA ZEN ND ET sm Appendix C Notices 207 208 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Part Number 24P2936 1P P N 24P2936
175. nding connector on the back of the server then plug the other end of each power cord into a properly grounded electrical outlet Power supplies 1 and 3 PS1 and PS3 respectively are connected to the top power cord connector in power supply bay 1 Power supplies 2 and 4 PS2 and PS4 respectively are connected to the bottom power cord connector in power supply bay 1 7 If the server is not on turn on the server 8 Verify that the dc power LED and the ac power LED on the power supply are lit indicating that the power supply is operating properly 9 Reinstall the fan assembly in front of the power supply bay Replacing a hot swap fan Your server comes with nine hot swap fans six internal and three external The internal fans consist of the front center and top rear fans The front fans 1 and 2 are located inside the server in front of the air baffle the top rear fans fans 3 and 4 are located inside the server at the rear of the air baffle and the center fans fans 5 and 6 are located inside the server near the adapters The external fans fans 7 through 9 are located on the outside of the server in front of the power supplies When a fan has failed or is operating slowly the amber LED illuminates on that fan You do not need to turn off the power to the server to replace a hot swap fan Chapter 4 Customer replaceable units 101 Attention During normal operation each fan bay must have a fan installed for proper cooling
176. ne Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Chapter 7 Parts listing xSeries 255 165 166 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system is turned on Use the troubles
177. neral safety Follow these rules to ensure general safety O Copyright IBM Corp 2002 Observe good housekeeping in the area of the machines during and after maintenance When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal fram
178. nnections to fan x recommended RPM range B Renace fore Fan x outside recommended speed 1 Replace fan x action Power error messages Note See System on page 162 to determine which components should be replaced by a field service technician Message Action Power supply x current share fault s level critical excessive current demand on power supply x Replace power supply x Power supply x DC good fault Replace power supply x level critical power good signal not detected for power supply x Power supply x temperature fault Replace power supply x Power supply x removed No action required information only Power supply x fan fault level critical fan fault in power supply x Power supply x 12 V fault level critical See Power checkout on page 37 overcurrent condition detected Power supply x 3 3 V fault level critical See Power checkout on page 37 3 3 V power supply x had an error Power supply x 5 V fault level critical 5 V seel Power checkout on page 37 power supply x had an error Replace power supply x System running non redundant power level noncritical system does not have redundant power a Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps 1 and 2 are not followed System under recommended voltage for x Check connections t
179. ns of maintenance information Use extreme care when measuring high voltages 170 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect u
180. o a RAID or SCSI adapter route the SCSI signal cable through the opening in the adapter support bracket Do not connect the cable to the adapter at this time Attention Do not block the ventilated space in front of the fan assembly If you do not plan to attach the upper drive cage bays 1 through 6 to a RAID or SCSI adapter reconnect the SCSI signal cable to the internal SCSI connector J15 on the system board Reconnect the internal cables except for the IDE signal cable diskette drive signal cable front fan signal cable and the cable that you disconnected from the internal SCSI connector J15 on the system board Slide the shuttle assembly back into place and secure it by locking the metal hinge latch Reconnect the internal IDE signal cable to the IDE system board connector Reconnect the diskette drive signal cable and front fan signal cable to the corresponding system board connectors See System board internal cable connectors on page 45 for cable locations Close the microprocessor airflow guide located between the front fans and the microprocessors Insert the tabs into the corresponding slots Reinstall the air baffle a Align and insert the two tabs on the rear of the air baffle into the corresponding slots on the rear of the server b Align the hole on the front of the air baffle over the corresponding alignment pin on the chassis then lower the air baffle into place Note The alignment pin is locat
181. o change communication port address assignments to prevent or resolve address conflicts Viewing or changing the serial port assignments To view or change the serial port assignments 1 Restart the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must type the administrator password to access the full configuration menu 4 Select the serial port then use the arrow keys to advance through the available settings 5 Select Save Settings then select Exit Setup to exit from the Configuration Setup Utility main menu Serial port connectors The following illustration shows the pin number assignments for the 9 pin male D shell serial port connector on the rear of your server These pin number 114 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide assignments conform to the industry standard 1 00000 0000 6 9 Universal Serial Bus ports Your server has four Universal Serial Bus USB ports which are configured automatically USB is a serial interface standard for telephony and multimedia devices It uses Plug and Play technology to determine the type of device that is attached to the connector Notes 1 If you attach a standard non USB keyboa
182. o connector on the rear of your server Table 9 Video port connector pin number assignments Pin Signal Pin Signal Pin Signal 1 Red 6 Ground 11 Not connected Green or monochrome 7 Ground 12 DDC SDA Blue 8 Ground 13 Horizontal synchronization Hsync 4 Not connected 9 5 V de 14 Vertical synchronization Vsync 5 Ground 10 Ground 15 DDC SDL There is one keyboard port on the rear of your server Note If you attach a standard non USB keyboard to the keyboard port the USB ports and devices will be disabled during the power on self test POST You might need to use the Configuration Setup Utility to Enable keyboardless operation and prevent the POST error message 301 from being displayed during startup For detailed information about this option and how to connect it to your server refer to the documentation that comes with the option Chapter 4 Customer replaceable units 111 The following illustration shows the pin number assignments for the keyboard port on the rear of your server 6 0 O 5 40 0 3 O O 2 1 Table 10 Keyboard connector pin number assignments Pin 1 0 Signal 1 1 0 Data 2 N A Reserved 3 N A Ground 4 N A 5 V de 5 1 0 Keyboard clock 6 N A Reserved Auxiliary device pointing device port The system board has one auxiliary device port that supports a mouse or other pointing device The following illustration shows t
183. o force the system BIOS to reset the DIMM or pair or quad of DIMMs from Disabled to Enabled If this procedure does not enable the DIMMs either the memory board or at least one DIMM is improperly seated or a memory component has failed Verify that the memory board and all the DIMMs are properly seated If the memory board or a DIMM is improperly seated remove and correctly reinstall it If all of these components are properly seated check the memory board VRM LED on the system board Simoni LED locations ori page 40 jor the LED location IF ins mamory board VRM LED is on or the problem remains ce Installing an additional microprocessor Your server comes with one microprocessor installed on the system board Your server supports up to four microprocessors If you install at least one additional microprocessor your server can operate as a symmetric multiprocessing SMP server With SMP certain operating systems and application programs can distribute the processing load among the microprocessors If you need to remove a microprocessor see Microprocessor removal on page 119 Before you begin Review the information in Before you begin on page 41 static sensitive devices on page 42 and Safety information on page 169 Thoroughly review the documentation that comes with the microprocessor so that you can determine whether you need to update the server BIOS code The latest level of BIOS code for your s
184. o the power subsystem level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 3 Power backplane a 2 Power supply System shutdown Refer to the following tables when experiencing system shutdown related to voltage or temperature problems Chapter 6 Symptom to FRU index 155 Voltage related system shutdown System on page 162 Note See to determine which components should be replaced by a field service technician Message Action System shutoff due to x current over See Power checkout on page 37 max value level critical system drawing too much current on voltage x bus System shutoff due to x V over voltage 1 Check the power supply connectors level critical system shutoff due to x 2 P supply over voltage PWer Supp y 3 Power backplane System shutoff due to x V under voltage Check the power supply connectors level critical system shutoff due to x supply 2 Power supply under voltage 3 Power backplane System shutoff due to VRM x over Replace VRM x voltage System shutoff due to excessive lt 240 See Power checkout on page 37 VA loading Cycle ac on off D Temperature related system shutdown Note See System on page 162 to determine which components should be replaced by a field service technician Message Action System shutoff due to bo
185. objet dont le poids d passe 82 kg sur les unit s mont es en armoire Appendix B Related service information 189 190 Wichtig Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den bersetzten Versionen dieses Hinweises in diesem Abschnitt Wenn z B ein Sicherheitshinweis mit der Nummer 1 beginnt so erscheint die bersetzung f r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1 Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Hinweis 1 VORSICHT Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Aus Sicherheitsgr nden Bei Gewitter an diesem Ger t keine Kabel anschlieBen oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlieBen Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en Signalkabel m glichst einh ndig anschlie en oder l sen Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse besteht Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen Es sei
186. of the input output external port connectors on the system board Serial J10 Video J22 Keyboard J33 USB 3 and 4 J21 Mouse J1 USB 1 and 2 J18 Ethernet J56 ISMP A and B J2 I mmm M B d n n B i al 0 D EU CEEE Note ISMP ports ISMP A and B are used for the RS 485 interconnect network communications These ports become inactive if you install an optional IBM Remote Supervisor Adapter in this server If you install an optional IBM Remote Supervisor Adapter in this server you must use the RJ 45 connector on the adapter for interconnect network communications 46 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide System board switches and jumpers The following illustration shows the location of the switch block SW2 on the system board ON Switch block 2 SW2
187. off the server and peripheral devices and disconnect all power cords and external cables Remove the server cover see Removing the top cover and bezel on page 51 Select the slot in which you want to install the adapter Note PCI X slots 2 through 7 support hot plug PCI and PCI X adapters If you are using the hot add feature to install an adapter in PCI X slot 2 or 3 you must install an adapter with a speed of 100 MHz or higher This maintains an optimum speed for the Ethernet controller on PCI bus B PCI X slots 2 and 3 If you are installing a non hot plug adapter continue with the next step If you are installing a hot plug adapter or using the hot add feature disable the selected PCI X slot from your operating system See the documentation that comes with your operating system for information about disabling a hot plug PCI X slot Disabling the PCI X slot turns off the power on LED for that PCI X slot Attention Make sure that the power on LED for the hot plug PCI slot is off before you continue with the next step Remove the expansion slot cover a Press the adapter retention latch as indicated by the arrow to move the latch to the unlocked open position b Lift the adapter retention tab on the top of the expansion slot cover then remove the expansion slot cover from the server Store it in a safe place for future use Attention Expansion slot covers must be installed on all empty slots This maintains
188. ogram This section provides the instructions to start the Configuration Setup Utility program and descriptions of the available menu choices Starting the Configuration Setup Utility program Complete the following steps to start the Configuration Setup Utility program 1 Tum on the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 Note If you have set both levels of passwords user and administrator you must type the administrator password to access the full Configuration Setup Utility menu 3 Follow the instructions that appear on the screen Choices available from the Configuration Setup Utility main menu From the Configuration Setup Utility main menu you can select settings that you want to change The Configuration Setup Utility main menu is similar to the Copyright IBM Corp 2002 11 12 following Configuration Setup Utility e System Summary e System Information e Devices and I O Ports e Date and Time e System Security e Start Options e Advanced Setup e Error Logs Save Settings Restore Settings Load Default Settings Exit Setup lt F1 gt Help lt t gt lt J gt Move lt Esc gt Exit lt Enter gt Select Notes You can press F1 to display help information for a selected menu item 2 The choices on some menus might differ slightly depending on the BIOS version in your server The following choices are avail
189. olving problems with the server PCI X slot 5 attention CR17 PCI X slot 4 attention CR16 PCI X slot 5 power CR22 PCI X slot 4 power CR21 PCI X slot 6 attention CR18 PCI X slot 3 attention CR15 PCI X slot 6 power CR23 PCI X slot 3 power CR20 PCI X slot 7 attention CR25 PCI X slot 2 attention CR14 PCI X slot 7 power CR24 PCI X slot 2 power CR19 M board VAM Crag VAMA4 CR39 nni mi Microprocessor 4 UV 777 N Beg CR30 n n M M MN B Microprocessor 1 tl Jil N wn E CR43 il i qui il il ll VRM 1 CR31 til A ao cd II VA REA A system board NEN VRM CR45 SCSI channel A in I Lf UE LVD mode CR32 e _ VRM 3 CR37 E Microprocessor 3 CR38 Microprocessor 2 Light Path Diagnostics CR42 panel CR44 o VRM 2 CR34 E ISMP activity CR13 SCSI channel Bin LVD mode CR33 Important The amber CR44 LED also illuminates if the cable interface from the system board to the Light Path Diagnostics panel is missing or incorrectly connected Therefore verify that the required cable is present and correctly connected before you replace the Light Path Diagnostics panel Chapter 4 Customer replaceable units 49 Memory board
190. ome devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device For example for NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers e Make sure that you are using the most recent device driver available from the World Wide Web Run the network diagnostic program Reseat or replace the adapter Ethernet link status LED does not work Check the following Make sure that the hub is turned on Check all connections at the Ethernet controller and the hub Use another port on the hub f the hub does not support auto negotiation manually configure the Ethernet controller to match the hub f you manually configured the Duplex mode make sure that you also manually configure the speed Run diagnostics on the LEDs Reseat or replace the adapter The Ethernet transmit receive activity LED does not work Check the following Note The Ethernet transmit receive activity LED is lit only when data is sent to or by this Ethernet controller Make sure that you have loaded the network device drivers The network might be idle Try sending data from this server Run diagnostics on the LEDs Data is incorrect or sporadic Check the following Make sure that you are using Category 5 or higher cabling when operating the server at 100 Mbps
191. on Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Notice n 1 DANGER Le courant lectrique passant dans les c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique e Ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration Lorsque vous installez ou que vous d placez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connec
192. onds reconnect then turn on the system 3 Run Light Path Diagnostics PCIA on 1 Check System Error log 2 Remove all adapters and replace one at a time until failing adapter is identified 3 System board PCIB on 1 Check System Error log 2 Remove all adapters and replace one at a time until failing adapter is identified 3 System board PCIC on 1 Check System Error log 2 Remove all adapters and replace one at a time until failing adapter is identified 3 System board PCID on 1 Check System Error log 2 Remove all adapters and replace one at a time until failing adapter is identified 3 System board i a n i e to 1 Be sure the fans are operating correctly and the airflow is good the drive bay that the failing drive is installed inis lit Check the amber 2 Ps reseat SCSI cables between SCSI backplane and the system drive LED for the failing hard drive pene 3 Failing hard disk drive 4 SCSI backplane PS1 on 1 Check the dc good LED on power supply 1 If it is off replace power supply 1 2 Power backplane PS2 on 1 Check the dc good LED on power supply 2 If it is off replace power supply 2 2 Power backplane CPU on The LED next to the 1 Run the Configuration Setup Utility program to verify that all CPUs have failing CPU is on identical cache sizes and types clock speeds and clock frequencies 2 Microprocessor 3 System board Chapter 6 Symptom to FRU index 133 System on page 1
193. operly Table 8 Microprocessor and VRM installation order Microprocessor number Microprocessor VRM connector socket label 1 standard CPU1 J34 standard plastic retaining clip provided on VRM housing 2 CPU2 J35 plastic retaining clip provided on VRM housing 3 CPU3 J36 standard metal retaining clip provided on VRM housing 90 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Table 8 Microprocessor and VRM installation order continued Microprocessor number Microprocessor VRM connector socket label 4 CPU4 J37 standard metal retaining clip provided on VRM housing The following illustration is a layout of the microprocessor socket locations and other microprocessor related components on the system board Microprocessor 4 Microprocessor 1 CPU4 CPU1 VRM 4 J37 VRM 1 J34 WO TIER Sb GER pum El al m T O E Gi HHH E 1 D Ez E LE VRM 3 J36 VRM 2 J35 Microprocessor 3 Microprocessor 2
194. oprocessor 1 System board 00019702 Microprocessor 2 failed D Microprocessor 2 System board 00019703 Microprocessor 3 failed N Microprocessor 3 System board 00019704 Microprocessor 4 failed D Microprocessor 4 System board 00151700 Hot Spare Memory copy started e M oct Run diagnostics DIMM Memory card 00151710 Hot Spare Memory copy completed D Run diagnostics DIMM Memory card Chapter 6 Symptom to FRU index 151 System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 00180100 A PCI adapter has requested memory resources that are not available 1 Reorder the adapters in the PCI slots It is important that your startup device is positioned early in the startup device order so that it is assigned its required resources Notes a If a RAID and a SCSI adapter are installed and both adapters are set up to boot try disabling the BIOS on the SCSI adapter to free up space in ROM b Other types of adapters could also use ROM space it may be possible to disable the BIOS on these cards as well c BIOS can be disabled to free up ROM space for additional controllers if an onboard Adaptec controller or an Adaptec PCI card is present d Once a controller has been disabled it will not be bootable
195. or at 1000 Mbps Make sure that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the server Check the following Make sure that the cable is connected to the Ethernet controller Make sure that your PCI system BIOS code is current Reseat the adapter Determine if the interrupt IRQ setting assigned to the Ethernet adapter is also assigned to another device in the system Use the Configuration Setup Utility program to determine if this is the case Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device Reseat or replace the adapter 38 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Table 5 Ethernet troubleshooting chart continued Ethernet controller FRU actions problem The Ethernet controller Check the following stopped working without Run diagnostics for the Ethernet controller apparent cause Try a different connector on the hub Reinstall the device drivers See your operating system documentation and the ServerGuide information Reseat or replace the adapter Ethernet controller messages The integrated Ethernet controller might display messages from certain dev
196. out handling these devices see Handling static sensitive devices on page 42 1 Review the information in Before you begin on page 41 and Safety information on page 169 2 Turn off the server and disconnect all power cords and external cables then remove the server cover see Removing the top cover and bezel on page 51 3 Remove the air baffle a Pull out the two plastic fasteners on the front of the air baffle Note Do not remove the fasteners from the air baffle b Grasp the handle on the air baffle then lift the air baffle from the server 84 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Air baffle Fasteners xz Chapter 4 Customer replaceable units 85 4 Remove the memory board assembly a Open the release latches located on both ends of the memory board assembly b Lift up on the memory board assembly and remove it from the server Release latch Velcro tabs Memory board airflow guide closed position c Place the memory board assembly on a static protective surface 86 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 5 Open to the unlocked position the memory board airflow guide away from the memory board assembly Airflow guide velcro ease EEE retention tabs Memory board Release latch 900000000 4A 0000000000 Memory board airflow guide
197. plane The SCSI backplane that comes with the optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit is also known as the 6 Pack backplane When you install hard disk drives they must have the same speed If you install drives with different speeds the server will operate at the slower speed For a list of supported options for your server go to http www ibm com pc us compat on the World Wide Web Table 12 on page 113 lists the SCSI identifiers IDs for the standard SCSI backplane and hard disk drives Table 13 on page 114 lists the SCSI IDs for the 6 Pack backplane and hard disk drives Cable identifiers are printed on the cables that come with your server and options Use these identifiers to connect the cables to the correct connectors For example the hard disk drive cables are labeled HDD option Hardware Maintenance Manual and Troubleshooting Guide Installing the optional 6 Pack hot swap drive backplane Note The optional xSeries 6 Pack Hot Swap Hard Drive Expansion Kit might contain some components that you will not need for this procedure For information about the contents of this option kit see the documentation that comes with the option kit Complete the following steps to install the optional 6 Pack hot swap drive backplane Note The server does not support an optional SCSI repeater card or a single channel configuration for the hard disk drives Attention When you handle static sensitive devices take
198. presentative for information on the products services and features available in your area Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp About this manual This manual contains diagnostic information a Symptom to FRU index service information error codes error messages and configuration information for the IBM server xSeries 255 Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing inl System on page 162 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions See Safety information on page 169 Leia todas as instru es de cuidado e perigo antes de executar qualquer opera o SaiBty Information
199. press the microprocessor into the socket 96 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Attention Do not use excessive force when pressing the microprocessor into the socket Make sure that the microprocessor is oriented and aligned correctly with pin number 1 in the socket before you try to close the lever d Carefully close the lever to secure the microprocessor in the socket If you installed a VRM for microprocessor 3 or 4 reinstall the memory board assembly Airflow guide velcro Release ten retention tabs Memory board Release latch S90000000 amp 0000000606 Memory board airflow guide closed position 0000000900 0000000000 oooooooooc oooooooooo Memory board airflow guide open position a Align the memory board assembly into the card guides and over the memory board connector b Align the holes on each side of the memory board bracket over the corresponding alignment pins on the chassis then slide the memory board bracket over the alignment pins Note The alignment pins are located near the release latches The left alignment pin is located between the air baffle and the center internal fans The right alignment pin is located between the air baffle and the rear internal fans and the adapter slots c Close to the locked position the release latches to seat the memory board in the connector Note To ensure proper server operatio
200. processing SMP server through a microprocessor upgrade It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and large amounts of reliable data storage If you have access to the World Wide Web you can obtain up to date information about your server model and other IBM server products at http www ibm com eserver xseries on the World Wide Web Note The illustrations in this document might differ slightly from your hardware Related publications This Hardware Maintenance Manual and Troubleshooting Guide is provided in Portable Document Format PDF It contains information to help you solve the problem yourself or to provide helpful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 255 Type 8685 documentation is provided with the server User s Guide The User s Guide provides general information about the server including information about features how to configure the server how to use the ServerGuide Setup and Installation CD and how to get help e Installation Guide This printed publication contains setup and installation instructions Rack Installation Instructions This printed publication contains the instructions to install the server in a rack Safety Information Book This multilingual publication is provided in PDF on the IBM xSeries Document
201. r error log for detailed drives see error text for more info information on each individual tape drive error 301 xxx 000 Failed keyboard test Keyboard Note After installing a USB keyboard you might need to use the Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup 405 xxx 000 Failed Ethernet test on 1 Verify that Ethernet is not disabled in BIOS controller on the system board 2 System board 405 xxx 00n Failed Ethernet test on 1 Adapter in PCI slot n terin P adapter in PCI slot n 2 System board 415 xxx 000 Failed Modem test 1 Cable Note Ensure modem is present and attached to server 2 Modem 3 System board Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in the error symptom charts go to Starting the diagnostic programs on page 31 to test the server If you have just added new software or a new option and your server is not working do the following before using the error symptom charts Remove the software or device that you just added Run the diagnostic tests to determine if your server is running correctly Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat th
202. r if The system is identified as part of a cluster One or more external storage units are attached to the system and at least one of the attached storage units is also attached to another system or unidentifiable source One or more systems are located near the failing system If the failing system is suspected to be part of a shared DASD cluster you can run all diagnostic tests except the diagnostic tests that test the storage unit DASD residing in the storage unit or the storage adapter attached to the storage unit Notes 1 For systems that are part of a shared DASD cluster run one test at a time in looped mode Do not run all tests in looped mode because this could enable the DASD diagnostic tests 2 If multiple error codes are displayed diagnose the first error code that is displayed 3 If the computer stops with a POST error go to POST error codes on page 147 4 lf the computer stops and no error is displayed go to l Undetermined problems on page 157 5 For power supply problems see Power supply LED errors on page 146 6 For safety information see Safety information on page 169 Copyright IBM Corp 2002 27 7 For intermittent problems check the error log Ki IS THE SYSTEM PART OF A CLUSTER YES Schedule maintenance for the system Shut down all systems related to the cluster Run the storage test NO Go to step ERA IF THE SYSTEM IS NOT PART OF A CLUSTER Turn off the server
203. r mouse test can test a USB mouse Also you can run the USB interface test only if there are no USB devices attached e You can view server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the diagnostic programs do not detect any hardware errors but the problem persists during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with the software package Viewing the test log When the tests are completed you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log Notes 1 You can view the test log only while you are in the diagnostic programs When you exit the diagnostic programs the test log is cleared saved test logs are not affected To save the test log so that you can view it later click Save Log on the diagnostic programs screen and specify a location and name for the saved log file 2 To save the test log to a diskette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette may contain other data Viewing the System Error log You can also view the System Error log from the diagnostic programs See the in
204. r that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Statement 1 A A DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Appendix B Related service information 173 Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Tum everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remov
205. rd to the keyboard connector the USB ports and devices will be disabled during the power on self test POST 2 If you install a USB keyboard that has a mouse port the USB keyboard emulates a mouse and you will not be able to disable the mouse settings in the Configuration Setup Utility program 3 Check to make sure that your NOS supports USB devices 4 For additional information about USB devices go to http www usb org USB cables and hubs You need a 4 pin cable to connect devices to USB 1 or USB 2 USB 3 or USB 4 If you plan to attach more than four USB devices you must use a hub to connect the devices The hub provides multiple connectors for attaching additional external USB devices USB technology provides up to 12 MBps speed with a maximum of 127 external devices and a maximum signal distance of five meters 16 ft per segment Note After installing a USB keyboard you might need to use the Configuration Setup Utility program see Starting the Configuration Setup to Enable keyboardless operation and prevent the POST error message 301 from being displayed during startup USB port connectors Each USB port has an external connector on the rear of the server for attaching USB compatible devices The following illustration shows the pin number assignments for the USB ports on the rear of your server Table 14 USB port connector pin number assignments Pin Signal 1 VCC 2 Data 3
206. re the SCSI backplane to the chassis below the original SCSI backplane using the six screws provided with the backplane Reinstall the SCSI backplane assembly in the chassis by sliding it into position aligning the holes in the bottom of the backplane assembly with the two spindles on the floor of the chassis Return the shuttle to its correct position Reconnect the SCSI cable to the system board Complete the following steps to remove the hot swap board Note e Read Before you begin on page 41 Read the safety notices at Safety information on page 169 e Read Handling electrostatic discharge sensitive devices on page 172 Turn off the server Disconnect all power cords and external cables from the back of the server Remove the server cover see Removing the top cover all models on page 51 51 Remove all adapters and spacers placing the adapters on a static protective surface see Installing an adapter on page 55 Disconnect the hot swap board cable from the system board see System board internal cable connectors on page 45 Note The illustrations in this document might differ slightly from your hardware Release tabs Chapter 5 Service replaceable units 121 6 Press the two tabs on the hot swap board assembly and remove it from the chassis 7 To replace the hot swap board line up the two tabs with the notches on the chassis and snap the assembly in
207. rear of the server approximately 10 cm 4 in Disconnect the internal integrated drive electronics IDE signal cable from the IDE system board connector Disconnect the diskette drive signal cable and front fan signal cable from the corresponding system board connectors See System board intemal cable connectors on page 45 for cable locations If you have not yet installed a RAID or SCSI adapter install it now Otherwise continue with the next step So Placa a ed or Dae rland the option documentation for additional information about installing a RAID or SCSI adapter in your server Disconnect the SCSI signal cable from the internal SCSI connector J15 on the system board Adapter i Me i i nm i nl i El il n i il li m m n Hoa aw m Yi E p opu pn juo N a i Jm m Ji A ij pu pn if N ll pu i Jp N S External A SCSI A J14 Y El a L IG ES HE Internal SCSIB J15 amp i SETS PETES Attentio
208. rmation 7 Turning off the server The server can be turned off in any of the following ways If the system is connected to an ASM interconnect network that contains at least one system with an optional Remote Supervisor Adapter installed the system can be turned off from the Remote Supervisor Adapter user interface If an optional Remote Supervisor Adapter is installed in the system the system can be turned off from the Remote Supervisor Adapter user interface Complete the following steps to manually turn off the server Review the information in Before you begin on page 41 1 Standby mode static sensitive devices on page 42 and Safety informal information on pat page 169 See your operating system documentation for the proper procedure to shut down the operating system When you turn off the server observe the following precaution Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 Ja gt 10m Press the power control button on the front of the server This will put the server in Standby mode Note You might need to press and hold the power control button for more than 4 seconds to cause an immediate s
209. roadcom NetXtreme Gigabit Ethernet Software CD that comes with the server Ethernet port connector The following illustration shows the pin number assignments for the RJ 45 port These assignments apply to the 10BASE T 100BASE TX and 1000BASE T devices Activity LED Link LED green green Integrated system management processor ISMP interconnect ports The integrated system management processor ISMP ports ISMP A and B use a dual RJ 45 connector to interconnect ISMPs of several servers through an optional Remote Supervisor Adapter Note ISMP ports ISMP A and B are used for the RS 485 interconnect network communications These ports become inactive if you install an optional IBM Remote Supervisor Adapter in this server If you install an optional IBM Remote Supervisor Adapter in this server you must use the RJ 45 connector on the adapter for interconnect network communications 116 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Cabling the server Notes T You must turn off the server before connecting any cables to or disconnecting any cables from the server 2 See the documentation that comes with your options for additional cabling instructions It might be easier for you to route cables before you install certain options 3 Cable identifiers are printed on the cables that come with your server and options Use the
210. roprocessor removal Complete the following steps to remove a microprocessor Note Read Read the safety notices at Read 1 Turn off the server and disconnect all power cords and external cables then remove the server cover eee Homoving he top cover and bezel uh pare ih 2 Remove the air baffle a Pull out the two plastic fasteners also known as pop rivets on the front of the air baffle Note Do not remove the fasteners from the server b Grasp the handle on the air baffle then lift the air baffle from the server 3 Identify the microprocessor to be removed Note If you are replacing a failed microprocessor verify that you have selected the correct microprocessor for replacement To do this check the microprocessor LEDs on the system board to see which LED is on 4 Remove the heat sink a Loosen one captive screw fully then loosen the other captive screw Attention Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor b Gently pull the heat sink off of the microprocessor Microprocessor gt Microprocessor release lever Copyright IBM Corp 2002 119 5 Open the release lever of the microprocessor socket 6 Pull the microprocessor out of the socket To install a microprocessor see Installing an additional microprocessor on page 89 Attention If you are not installing a replacement
211. rs you can then operate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your bogy When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sectio
212. run server specific utility programs after setup Detects installed hardware options and provides updated device drivers for most adapters and devices Creates a setup replication diskette for replicating setup selections for other servers of the same model Chapter 2 Configuration 21 Provides diskette free installation for supported operating systems Provides a replicated installation path for multiple installations of supported operating systems Includes an online README file with links to tips for your hardware and NOS installation Setup and configuration overview 22 When you use the ServerGuide Setup and Installation CD you do not need setup diskettes You can use the CD to configure any supported IBM server model The ServerGuide program checks your system BIOS service processors and other system hardware to determine if system updates are available The setup program provides a list of tasks that are required to set up your server model On SCSI RAID servers you can run the SCSI RAID configuration program to create logical drives Note Features and functions can vary slightly with different versions of the ServerGuide program When you start the ServerGuide Setup and Installation CD the program performs the following tasks The ServerGuide program prompts you for your language country and keyboard layout This information is stored and later passed to the NOS installation program The S
213. rver does not support level of processor 2 Microprocessor 4 19990301 Hard disk sector error 4 Hard disk drive 2 SCSI backplane 3 Cable 4 System board 19990305 Hard disk sector error no 1 Install an operating system on the hard disk operating system installed 19990650 AC power has been restored Check cable 2 Check for interruption of power 3 Power cable Service processor error codes Service processor error codes in the POST error log will appear in hexadecimal form generally beginning with A2 A3 A4 A5 A6 A7 AD AE or E1 These error codes will appear in text format when viewed from the System Error Log through the diagnostic programs To determine a possible error condition for the service processor view the System Error Log from the diagnostic programs see viewing error logs from diagnostic programs on page 30 Chapter 6 Symptom to FRU index 153 SCSI error codes Error code FRU action All SCSI Errors One or more of the following might be causing the problem A failing SCSI device adapter drive controller An improper SCSI configuration or SCSI termination jumper setting Duplicate SCSI IDs in the same SCSI chain A missing or improperly installed SCSI terminator e A defective SCSI terminator e An improperly installed cable e A defective cable 1 External SCSI devices must be turned on before you turn on the server 2 Make
214. rver in Standby mode see Standby mode on page 8 Power control button shield You can install this circular disk over the power control button to prevent accidental manual power off This disk is provided with your server Reset button Press this button to reset the server and run the power on self test POST ACT activity LED This green LED is on when there is activity on the server INFO system information LED When this amber LED is on the server power supplies are nonredundant or some other noncritical event has occurred The event 4 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Rear view is recorded in the Error log Check the Light Path Diagnostics panel for more detailed information see Light Path Diagnostics on page 34 FAULT system error LED This amber LED is on when a system error occurs An LED on the Light Path Diagnostics panel will also be on to further isolate the error Hard disk drive activity LED Each hot swap drive has a hard disk drive activity LED When this green LED is flashing the drive is being accessed Hard disk drive status LED Each hot swap drive has a hard disk drive status LED When this amber LED is on continuously the drive has failed If an optional SCSI or RAID adapter is installed in the server when the LED flashes slowly one flash per second the drive is being rebuilt When the LED flashes rapidly three flashes per second t
215. s carefully before making a selection Note If you press Ctrl A before the selected drives are ready an Unexpected SCSI Command Failure screen might appear Restart the server and watch the SCSISelect messages as each drive spins up After the drive that you want to view or format spins up press Ctrl A Format Disk Attention The Low Level Format program erases all data and programs If this choice appears on the SCSISelect menu select this choice to perform a low level format on a hard disk drive Depending on the hard disk drive capacity the Low Level Format program could take up to 2 hours Use the Low Level Format program When you are installing software that requires a low level format When you get recurring messages from the diagnostic tests directing you to run the Low Level Format program on the hard disk drive Asa last resort before replacing a failing hard disk drive Note If your server has a PCI RAID adapter installed see the RAID adapter documentation for instructions for performing low level formats on hard disk drives attached to the adapter To start the Low Level Format program 1 Ifthe hard disk drive is working make a backup copy of all the files and programs on the hard disk See your operating system information for instructions 2 Select Format Disk then follow the instructions on the screen Note A hard disk typically contains more tracks than its stated capacity to allow for d
216. se identifiers to connect the cables to the correct connectors For example the hard disk drive cables are labeled HDD option The following illustration shows the external cable connectors on the server Detailed cabling instructions are provided on the IBM xSeries Documentation CD that comes with your server External SCSI cable knockout ISMP A ISMP B oo Ethernet 200005000 00005000 200005000 8 200005000 00002000 A Mouse 0000000 le 02000 20202020 2020202000009 TO 2020202096 S ao D E do o 5 agg voo MC oO No Co Dr ae DUE lt p lt p GR Keyboard Video 117 Chapter 4 Customer replaceable units 118 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Chapter 5 Service replaceable units This chapter describes the removal of server components Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing inl System on page 162 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Mic
217. sers and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Turn off the computer Disconnect the power cord 3 Check the power cord for Appendix B Related service information 171 a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to th
218. skette Diskette drive Cable System board 604 Diskette drive error PO D Run the Configuration Setup Utility program and diagnostics Diskette drive Drive cable System board 605 Unlock failure go Iw y Diskette drive Drive cable System board 662 Diskette drive configuration error Po OD Run the Configuration Setup Utility program and diagnostics Diskette drive Drive cable System board 762 Coprocessor configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 Microprocessor 962 Parallel port error 1 Disconnect the external cable on the parallel port 2 Run the Configuration Setup Utility program 3 System board 11XX System board serial port 1 or 2 error on gt Disconnect the external cable on the serial port Run the Configuration Setup Utility program System board 1301 I C cable to front panel not found Pre Cable Front panel Power switch assembly System board 1302 I C cable from system board to power on and reset switches not found on gt Cable Power switch assembly System board 1303 I C cable from system board to power backplane not found D Cable Power backplane System board Chapter 6 Symptom to FRU index 149 System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action
219. socket Chapter 4 Customer replaceable units 95 Captive screws Microprocessor Heat sink baffle Microprocessor Microprocessor orientation indicator VRM clip Microprocessor release lever d Center the VRM over the connector Make sure that the VRM is oriented and aligned correctly The bottom edge of the VRM is keyed and can be inserted only one way e Carefully but firmly push down the VRM to seat the VRM in the connector Be sure that the bottom sides of the retainer clip snap into place on the sides of the connector 6 Remove the flat plastic cover from the empty microprocessor socket If you are installing a microprocessor in socket 4 remove the plastic microprocessor baffle from socket 4 Store the plastic microprocessor baffle in a safe place If you remove the microprocessor and heat sink from socket 4 you must reinstall the microprocessor baffle in that socket 7 Install the microprocessor a Touch the static protective package containing the new microprocessor to any unpainted metal surface on the server then remove the microprocessor from the package b Pull out and lift up on the microprocessor release lever to unlock the microprocessor socket Note The locations of the microprocessor release lever and microprocessor orientation indicator might vary depending on the location of the microprocessor socket c Center the microprocessor over the microprocessor socket Carefully
220. ssistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers Hardware service and support 168 You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telephone numbers In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Appendix B Related service information Note The service procedures are designed to help you isolate problems They are written with the assumption that you have model specific training on all computers or that are familiar with the computers functions terminology and service information provided in this manual Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer Ge
221. st remove the bezel see l Removing the bezel tower model on page 52 Before you install 5 25 inch removable media drives in a rack model server you must first remove the bezel see Removing the bezel rack model on page 51 Your server supports one IDE device You must first disconnect the IDE cable from the CD ROM drive that comes with your server and remove the CD ROM drive before you install another IDE device Note Attach the black connector end of the IDE cable to the IDE device attach the blue connector end of the IDE cable to the system board For a list of supported IDE and SCSI options for your server go to http www ibm com pc us compat on the World Wide Web xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Installing a hot swap hard disk drive Complete the following steps to install a drive in a hot swap bay Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 42 1 Review the information in Before you begin on page 41 and information on page 169 2 If you are installing drives in a tower model remove the bezel see Removing the bezel tower model on page 52 3 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and pla
222. stallation on page 106 Installing internal drives If you add different types of drives your system can read multiple types of media and store more data Several types of drives are available such as Diskette Hard disk CD ROM Tape including digital linear tape DLT super digital linear tape SDLT and linear tape open LTO Note The server supports both internal and external tape drives Your server contains hardware that enables you to replace a failed hard disk drive without turning off the server Therefore you have the advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives Each hot swap drive has two indicator lights see Server controls and indicators on page 4 If the amber hard disk drive status light for a drive is lit continuously that individual drive is faulty and requires replacement When the hard disk drive status light indicates a drive fault you can replace a hot swap drive without turning off the server Each hot swap drive that you plan to install must be mounted in a hot swap drive tray The drive must have a single connector attachment SCA connector Hot swap drive trays come with hot swap drives Internal drive bays Internal drives are installed in bays The following illustration identifies the bays for the tower and rack models Go BOBO S0 80202090 OL O LOL o O ooo 200200000000000
223. sto sull alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 2 Cm m 1 1 mp m Avviso 10 ATTENZIONE Non poggiare oggetti che pesano pi di 82 kg sulla parte superiore delle unit montate in rack Appendix B Related service information 195 lee HST se 84 8121 EM uez es 35 SZhot di ASE io QE XA ARIS SEMP AM PCA DE SM 2 AS AVES HOYA 3221 98 aa HS SA MOSH Sd Lie c ARE AS SLI CH 87 SAS illod el HSE sta He HOEQ AZOIL AL 0 MOI BR SME C AI 88 HA OHA DE Ad DSS 820 HHA S SA HOF SUCH 0 HEU ASS CE auis AESA ida 2ME N AAAS Jtsstst Als HOSS st EQS ABA BONAL SIM Fol LE PASO 280 US SS SUE AA UAS SA 2 78 Sean CE 8go do el SA SIS S HA 928 HA DS AN SAI AASB ESA JOBS all TENS HS Es sa ENS Si 008 S GNE Y i CS 2801 tet HOSS ABOAL BES FERET eias Boum 1 28 ANAIS BUC 1 2E 91318 BUC 2 8X PE HOISS SAO erae icr 2 94 BHEUN AA DES SUC 3 22 301g 8 AME A2SUO 3 62 HOSS AMAA MASU CH 4 280 48 2255 eiasuu 4 ZIA DE HOSS HASUC 5 EX ASAE AUC 3122 9 cls WES NAS IBM SE HS 33F8354 Fe MESADA dade SSS SS HE CIS
224. structions are available for your server model OS installation is in the list in the upper left corner of the Web page Click OS installation and select the instructions for your NOS Configuring the Gigabit Ethernet controller The Ethernet controller is integrated on the system board This controller provides an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN You do not need to set any jumpers or configure the controller for your operating system before you use the Ethernet controller However you must install a device driver to enable your operating system to address the Ethernet controller The device drivers are provided on the ServerGuide Setup and Installation CD When you connect your server to the network the Ethernet controller automatically detects the data transfer rate 10 Mbps 100 Mbps or 1000 Mbps on the network and then sets the controller to operate at the appropriate rate In addition if the Ethernet ports that your server is connected to support auto negotiation the Gigabit Ethernet controller will set the appropriate duplex state That is the Ethernet controller will adjust to the network data rate whether the data rate is standard Ethernet 10BASE T Fast Ethernet 100BASE TX 1000BASE T half duplex HDX or full duplex FDX The controller supports hal
225. structions in Viewing error logs from diagnostic programs on page 30 Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs see Diagnostic error codes on page 135 Notes 1 Depending on your server configuration some of these error messages might not appear when you run the diagnostic programs 2 If diagnostic error messages appear that are not listed in the following tables make sure that your server has the latest levels of BIOS Advanced System Management Processor ServeRAID and diagnostics microcode installed Identifying problems using status LEDs Your server has LEDs to help you identify problems with some server components These LEDs are part of the Light Path Diagnostics built into the server By following the path of lights you can quickly identify the type of system error that occurred 32 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide LEDs for Active PCI slots Each Active hot plug PCI slot has two LEDs associated with it one Power on LED and one Attention LED The illustration in System board LED locations on page 49 shows the location of these LEDs Power on LED This LED is on when the hot plug PCI slot has power An adapter must not be added to or removed from the PCI slot when the Power on LED is on When this LED is off the hot plug PCI slot has no power applied An adapter can be added to
226. system board These programs are the primary method of testing the major components of your server Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always follow the suggested action instructions for the first error message that appears The following sections contain the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run The error code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that Was encountered These codes are for trained service personnel see Diagnostic error codes on page 135 iii is the three digit device ID These codes are for trained service personnel see Diagnostic error codes on page 135 date is the date that the diagnostic test was run and the error recorded cc is the check value that is used to verify the validity of the information text message is the diagnostic
227. t Delete Watch the screen for any POST errors Check the System Error Log for any listed problems If problem the system starts with no errors a Power switch assembly b System board If the dc good LED is lit replace the you isolate the problem 3 Power supply 4 Power backplane 5 System board Power is working properly N A 2 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Turn on the system adapters and devices one at a time until POST error codes In the following error codes X can be any number or letter Note See System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 062 Three consecutive startup failures 1 Run the Configuration Setup Utility program using the default configuration 2 Battery 3 System board 4 Microprocessor 101 102 System and processor error System board 106 System and processor error System board 111 Channel check error o Nor DIMM Memory card System board 114 Adapter read only memory error 129 Internal cache error N a N Failing adapter Run diagnostics Microprocessor Optional microprocessor if installed 151 Real time clock error gx Nw Run diagnostics Battery System board 161 Real time clock battery error D Run the
228. t comes with your server You can use this program to configure serial and parallel port assignments change interrupt request IRQ settings change the drive startup sequence set the date and time and set passwords See Using the Configuration Setup Utility program for more information SCSISelect Utility program With the built in SCSISelect Utility program you can configure the devices that are attached to the integrated SCSI controller Use this program to change default values resolve configuration conflicts and perform a low level format on a SCSI hard disk drive See Using the SCSISelect utility program on page 19 for more information ServerGuide CD The ServerGuide CD includes software setup and installation tools that are specifically designed for your IBM server You can use this CD during the initial installation of your server to configure the server hardware and simplify your network operating system installation See Using the ServerGuide Setup and Installation CD on page 21 for more detailed information SCSlor RAID programs The SCSI or RAID programs come with the optional SCSI or RAID adapter and with server models that have a SCSI or RAID adapter preinstalled If your server has a SCSI or RAID adapter installed you must use the SCSI or RAID Configuration program to define and configure your disk array subsystem before you install your operating system Using the Configuration Setup Utility pr
229. tatement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Features and specifications provides a summary of the features and specifications for your server Table 1 Features and specifications Microprocessor Intel Xeon MP 1 MB or 512 KB level 3 cache depending upon model 400 MHz front side bus FSB Support for up to four microprocessors with Intel Hyper Threading technology and Intel NetBurst microarchitecture Memory Maximum 12 GB Type ECC double data rate DDR SDRAM registered DIMMs Slots 2 way or 4 way interleaved 12 slots Hot Spare memory Drives standard Diskette 1 44 MB CD ROM IDE Available expansion bays Hot swap Six slim high in upper drive cage Sixslim high in lower drive cage with optional SCSI backplane installed Non hot swap Two 5 25 inch Expansion slots Six hot plug PCI X 100 MHz 64 bit One non hot plug PCI 33 MHz 32 bit Hot swap power supplies 370 W 115 230 V ac Minimum Two Maximum Four for redundancy Redundant cooling Nine hot swap fans Video A
230. tenance Manual and Troubleshooting Guide DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications After you plug one end of each server power cord into the power supply outlets on the rear of the server and the other end of each power cord into an electrical outlet the server can start in any of the following ways You can press the power control button on the front of the server to start the server Notes 1 You can install a circular disk over the power control button to prevent accidental manual power off This disk known as the power control button shield comes with your server 2 After you plug the power cords of your server into the electrical outlets wait approximately 20 seconds before pressing the power control button During this time the ISMP is initializing therefore the power control button does not respond If the server is turned on and a power failure occurs the server will start automatically when power is restored f ac power is present the server is in Standby mode and the server is connected to an Advanced System Management ASM interconnect network that contains at least one system with an optional Remote Supervisor Adapt
231. tep If your server is a rack model and you have already installed the server in a rack enclosure you must disconnect the cable management arm bracket from the server a Disconnect the cable management arm bracket from the server Cable management arm bracket Cable management arm Captive screw Tab S Fan bay 7 fan removed 1 Loosen the captive screw on the cable management arm bracket 2 Slide the tab on the cable management arm bracket out of the slot on the server then remove the bracket from the server b Slide the server out of the rack enclosure until it locks into place 4 Remove the top cover see Removing the top cover all models on page 51 5 Remove the air baffle a Pull out the two plastic fasteners on the front of the air baffle Note Do not remove the fasteners from the air baffle Chapter 4 Customer replaceable units 59 b Grasp the handle on the air baffle then lift the air baffle from the server Air baffle Handle 6 Open the microprocessor airflow guide located between the front fans and the microprocessors 1 Microprocessor airflow guide d Ro open position Microprocessor airflow guide closed position 60 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 9 10 11 Unlock the metal hinge latch that secures the shuttle assembly in place Then slide the shuttle assembly toward the
232. ter et d connecter les diff rents cordons Connexion D connexion 1 Mettez les unit s hors tension 1 Mettez les unit s hors tension 2 Commencez par brancher tous les 2 D branchez les cordons d alimentation cordons sur les unit s des prises 3 Branchez les c bles d interface sur des 3 D branchez les c bles d interface des connecteurs connecteurs 4 Branchez les cordons d alimentation sur 4 D branchez tous les c bles des unit s des prises 5 Mettez les unit s sous tension Appendix B Related service information 187 Notice n 2 ATTENTION Remplacez la pile au lithium usag e par une pile de r f rence identique exclusivement voir la r f rence IBM ou par une pile quivalente recommand e par le fabricant Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et pr sente donc un risque d explosion en cas de mauvaise manipulation ou utilisation Ne la jetez pas l eau Ne l exposez pas une temp rature sup rieure 100 C e Ne cherchez pas la r parer ou la d monter Pour la mise au rebut reportez vous la r glementation en vigueur A Notice n 3 ATTENTION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des me
233. the electronic emissions characteristics of the system and ensures proper cooling of system components If you are installing a full length adapter move the adapter locking lever to the unlocked open position on the adapter support bracket as indicated by the arrows Otherwise continue with the next step See the documentation that comes with your adapter for any cabling instructions It might be easier for you to route cables before you install the adapter Touch the static protective package that contains the adapter to any unpainted metal surface on the server then remove the adapter from the package Attention Avoid touching the components and gold edge connectors on the adapter If you need to place the adapter down before installing it place the adapter component side up on a flat static protective surface Set any jumpers or switches on the adapter according to the documentation that comes with the adapter Chapter 4 Customer replaceable units 57 11 Install the adapter a Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot on the system board b Press the adapter firmly into the expansion slot Attention When you install an adapter in the server be sure that it is completely and correctly seated in the system board connector Incomplete insertion might cause damage to the system board or the adapter Lower the adapter retention tab over the top corner of the a
234. the server you cannot install an adapter in PCI X slot 3 In addition you must remove the divider between PCI X slots 2 and 3 before you can install an IXA in the server Go to http www ibm com pc us compat on the World Wide Web for information about the IXAs that this server supports See the documentation that comes with your IXA for additional information about IXAs Attention Although an optional IXA can be installed only in slots 2 through 3 it is not a hot plug adapter See Installing an adapter on page 55 for instructions for installing a non hot plug adapter The server might require additional power supplies if you install adapters that have electrical current requirements that exceed the installed power supply capabilities The PCI bus configuration is Non hot plug 32 bit PCI slot 1 on PCI bus A 33 MHz 5 0 V PCI bus A also includes the video controller Hot plug 64 bit PCI X slots 2 and 3 on PCI bus B 100 MHz 3 3 V PCI bus B also includes the Ethernet controller Hot plug 64 bit PCI X slots 4 and 5 on PCI bus C 100 MHz 3 3 V Hot plug 64 bit PCI X slots 6 and 7 on PCI bus D 100 MHz 3 3 V SCSI controller on a separate PCI bus operating at 66 MHz If there is a PCI bus failure on the SCSI controller the PCI A error LED lights Note The SCSI controller is on PCI bus 1 PCI bus B is often referred to as bus 2 PCI bus C is often referred to as bus 3 and PCI bus D is often referred to
235. tility program 2 System board 188 Bad EEPROM CRC 2 1 Run the Configuration Setup Utility program 2 System board 189 An attempt was made to access the 41 Run the Configuration Setup Utility program and type the server with invalid passwords administrator password 201 Memory test error If the server does DIMM not have the latest level of BIOS installed 2 M d update the BIOS to the latest level and odds car run the diagnostic program again 3 System board 229 Cache error 1 Microprocessor 2 Optional microprocessor if installed 262 DRAM parity configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 289 DIMM disabled by POST or user 1 Run the Configuration Setup Utility program if the DIMM was disabled by the user 2 Disabled DIMM if not disabled by user 148 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 301 Keyboard or keyboard controller 1 Keyboard enor 2 System board Note After installing a USB keyboard you might need to use the Configuration Setup Utility to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup 303 Keyboard controller error System board 602 Invalid diskette boot record B qe Di
236. tion to help you resolve some common problems that might occur with your server If you cannot locate and correct the problem using the information in this section see Appendix A Getting help and technical assistance on page 167 for more information General checkout The server diagnostic programs are stored in upgradeable read only memory ROM on the system board These programs are the primary method of testing the major components of the server the system board Ethernet controller video controller RAM keyboard mouse pointing device diskette drive serial ports and hard disk drives You can also use the diagnostic programs to test some external devices See Diagnostic programs and error messages on page 30 If you cannot determine whether a problem is caused by the hardware or by the software you can run the diagnostic programs to confirm that the hardware is working properly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run diagnostics verify that the failing system is not part of a shared DASD cluster A system might be part of a cluste
237. tional power supply Remove optional devices from the server NONREDUND on N Check the PSx LEDs and replace any indicated power supply Install an additional power supply or remove optional devices from the server MEMORY on The LED next to the failing DIMM is on Note See Memory errors on Peo Ne DIMM x Memory card Microprocessor System board 134 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Diagnostic error codes Note In the following error codes if xxx is 000 195 or 197 do not replace a FRU The description for these error codes are 000 The test passed 195 The Esc key was pressed to stop the test 197 Warning a hardware failure might not have occurred For all error codes replace the FRU or take the action indicated Note See System on page 162 on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 001 xxx 000 Failed core tests System board 001 xxx 001 Failed core tests System board 001 250 000 Failed system board ECC System board 001 250 001 Failed system board ECC System board 005 xxx 000 Failed video test System board 011 xxx 000 Failed COM1 serial port test System board 011 xxx 001 Failed COM2 serial port test System board 014 xxx 000 Failed parallel port test System boar
238. tions on page 41 1 Ensure system is being properly cooled see System reliability considerations on page 41 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability considerations on page 41 2 Replace the system board System board is under recommended temperature level warning system board is under recommended temperature Ambient temperature must be within normal operating specifications see Features and specifications on page 3 System over temperature for CPU x level warning CPU x reporting over temperature condition Ensure system is being properly cooled sed System reliability considerations on page 41 System under recommended CPU x temperature level warning system reporting under temperature condition for CPU x Ambient temperature must be within normal operating specifications see Features and specifications on page 3 154 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Fan error messages Note See System on page 162 on page 162 to determine which components should be replaced by a field service technician Message Action Fan x failure level critical fan x had a 1 Check connections to fan x failure 2 Replace fan x Fan x fault level critical fan x beyond 1 Check co
239. to its default values press F6 then follow the instructions that appear on the screen You can view or change the following controller settings Host Adapter SCSI ID Select this choice to view the SCSI controller ID which is usually 7 SCSI Parity Checking The assigned value for this setting is Enabled and it cannot be changed Host Adapter SCSI Termination The assigned value for this setting is Enabled and it cannot be changed Boot Device Options Select this choice to configure startable device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure SCSI Device Configuration Chapter 2 Configuration 19 Select this choice to configure SCSI device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure Note The Maximum Sync Transfer Rate represents the transfer rate for Ultra SCSI devices The transfer rate for Ultra160 LVD devices is 160 0 MBps The transfer rate for Ultra2 SCSI LVD devices is 80 0 MBps The transfer rate for Fast SCSI devices is 20 0 MBps Advanced Configuration Options Select this choice to view or change the settings for advanced configuration options SCSI Disk Utilities Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device To use the utility program select a drive from the list Read the screen
240. to place then connect the cable to the system board Front panel assembly 122 Complete the following steps to remove the front panel assembly Note 1 Tum off the server 2 Disconnect all power cords and external cables from the back of the server 3 Remove the server cover see Removing the top cover all models on page 51 4 Disconnect the front panel assembly cable from the system board see System board internal cable connectors on page 45 Note The illustrations in this document might differ slightly from your hardware xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 5 Grasp the retention pin on the front panel assembly and gently pull it up until the assembly releases 6 Remove the assembly from the server 7 To replace the front panel assembly reverse the previous steps Power backplane Complete the following steps to remove the power backplane Note Read Before you begin on page 41 Read the safety notices at Safety information on page 169 e Read Handling electrostatic discharge sensitive devices on page 172 1 Turn off the server 2 Disconnect all power cords and external cables from the back of the server 3 Remove the server cover see Removing the top cover all models on
241. tteurs r cepteurs prenez connaissance des informations suivantes e N ouvrez pas ces produits pour viter une exposition directe au rayon laser Vous ne pouvez effectuer aucune op ration de maintenance Pint rieur Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent document A DANGER Certains produits laser contiennent une diode laser de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques vitez une exposition directe au rayon Notice n 4 A 188 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide 218 kg 37 lbs 232 kg 70 5 Ibs 255 kg 121 2 Ibs ATTENTION Faites vous aider pour soulever ce produit Notice n 5 A A ATTENTION Le bouton de mise sous tension hors tension de l unit et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant 2 e u Notice n 10 ATTENTION Ne posez pas d
242. tup mode Restart the server The system starts up 40 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Chapter 4 Customer replaceable units Your server supports many optional devices This chapter provides instructions to install remove and connect the optional devices that your server supports Before you begin Before you begin to install options in your server read the following information Become familiar with the safety and handling guidelines specified under Handling static sensitive devices on page 42 and read the safety statements in Safety information on page 169 You do not need to turn off the server to install or replace hot swap power supplies hot swap drives hot swap fans Active PCI and Active PCI X hot plug adapters or hot plug Universal Serial Bus USB devices The orange color on components and labels in your server identifies hot swap or hot plug component You can install or remove hot swap and hot plug components while the system is running provided that your system is configured to support this function The blue color on components and labels identifies touch points where you can grip a component move a latch and so on Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and any other options that you intend to install Back up all important data before you make changes to disk dr
243. u o 4 Appendix B Related service information 177 18 kg 37 lbs 232 kg 70 5 lbs 255 kg 121 2 Ibs CUIDADO Ao levantar a maquina faga o com seguranga Instru o 5 A A CUIDADO Os bot es Liga Desliga localizados no dispositivo e na fonte de alimenta o n o desligam a corrente el trica fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fonte de energia el trica 20 1 7 mp CUIDADO Instru o 10 A CUIDADO N o coloque nenhum objeto com peso superior a 82 kg 180 Ibs sobre dispositivos montados em rack 178 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Server DE NOTE IERI SHIRT MA AGE a AE ER ES ETE ES oN APY COREE CLT HRM ARRAK 1 mE d R REA 1
244. u left off press Esc Complete the following steps to start the diagnostic programs 1 Tum on the server and watch the screen Note To run the diagnostic programs you must start the server with the highest level password that is set That is if an administrator password is set you must enter the administrator password not the power on password to run the diagnostic programs When the message F2 for Diagnostics appears press F2 Type the appropriate password then press Enter Select either Extended or Basic from the top of the screen When the Diagnostic Programs screen appears select the test you want to run from the list that appears then follow the instructions on the screen an RB ON Notes a If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped b The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server Chapter 3 Diagnostics 31 c If you run the diagnostic programs with either no mouse or a USB mouse attached to your server you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys d You can test the USB keyboard by using the regular keyboard test The regula
245. uiente cuando desee realizar una operaci n de instalaci n de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados Para la conexin Para la desconexiin 1 AP GUELO todo 1 AP GUELO todo 2 En primer lugar conecte los cables a 2 En primer lugar retire cada cable de los dispositivos alimentaciin de la toma de alimentaciin 3 Conecte los cables de sefial a los 3 Retire los cables de se al de los conectores conectores 4 Conecte cada cable de alimentaci n a la 4 Retire los cables de los dispositivos toma de alimentaciin 5 ENCIENDA el dispositivo Appendix B Related service information 199 Declaraci n 2 PRECAUCI N Cuando desee sustituir la bater a de litio utilice unicamente el n mero de pieza 33F8354 de IBM o cualquier tipo de bateria equivalente que recomiende el fabricante Si el sistema tiene un m dulo que contiene una bateria de litio sustit yalo Unicamente por el mismo tipo de midulo que ha de estar creado por el mismo fabricante La bater a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde No realice las acciones siguientes Arrojarla al agua o sumergirla e Calentarla a una temperatura que supere los 100 C 212 F Repararla o desmontarla Despr ndase de la bater a siguiendo los requisitos que exija el reglamento o la legislaci n lo
246. upported options for your server go to http www ibm com us compat on the World Wide Web To order an optional Remote Supervisor Adapter contact your IBM reseller or IBM marketing representative Using passwords The System Security choice appears only on the full Configuration Setup Utility menu After you select this choice you can implement two levels of password protection power on password and administrator password Power on password After you set a power on password you can enable the Unattended Start mode This locks the keyboard and mouse but allows the operating system to start The keyboard and mouse remain locked until you type the correct password You can use any combination of up to seven characters A Z a z and 0 9 for your power on password Keep a record of your password in a secure place When a power on password is set POST is not completed until you type the password If you forget the power on password you can regain access to the server through one of the following methods 16 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide e Type the administrator password at the power on prompt if an administrator password has been set If necessary soe FAdmiTis Tato password tot details Start the Configuration Setup Utility program and change the power on password Change the position of the power on password override switch switch 6 on switch block 2 on the system board to bypass
247. ur forearms Button long sleeved shirts before working inside the server do not wear cuff links while you are working inside the server Do not allow your necktie or scarf to hang inside the server Remove jewelry such as bracelets necklaces rings and loose fitting wrist watches Remove items from your shirt pocket such as pens or pencils that could fall into the server as you lean over it Avoid dropping any metallic objects such as paper clips hair pins or screws into the server Handling static sensitive devices Attention Static electricity can damage electronic devices and your system To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed printed circuitry Do not leave the device where others can handle and possibly damage the device While the device is still in its static protective package touch it to an unpainted metal part of the system unit for at least 2 seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into your server without setting it down If it is ne
248. ure ND Video adapter if installed System board 2462 Video memory configuration error 150 a Video adapter if installed System board xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Note See System on page 162 to determine which components should be replaced by a field service technician Error code symptom FRU action 5962 IDE CD ROM drive configuration error o QE cm Run the Configuration Setup Utility program CD ROM drive CD ROM power cable IDE cable System board Battery 8603 Pointing device error N Pointing device System board 0001200 Machine check architecture error D Microprocessor 1 Optional microprocessor 2 00012000 Microprocessor machine check D Microprocessor System board 00019501 Microprocessor 1 is not functioning check VRM and microprocessor LEDs D os VRM 1 Microprocessor 1 System board 00019502 Microprocessor 2 is not functioning check VRM and microprocessor LEDs on gt VRM 2 Microprocessor 2 System board 00019503 Microprocessor 3 is not functioning check VRM and microprocessor LEDs e I ou VRM 3 Microprocessor 3 System board 00019504 Microprocessor 4 is not functioning check VRM and microprocessor LEDs 8 NA VRM 4 Microprocessor 4 System board 00019701 Microprocessor 1 failed D Micr
249. ure the airflow guide to the memory board assembly Airflow guide velcro Release latch retention tabs d Memory board Release latch 000000000 1 0000000000 Memory board airflow guide closed position 5 ooooooeeoofg 00900000990 0000000000 0000000000 0000000000 Memory board airflow guide open position 14 Reinstall the memory board assembly a Make sure that the release latches are in the open position before you install the memory board assembly in the server b Align the memory board assembly into the card guides and over the memory board connector c Align the holes on each side of the memory board bracket over the corresponding alignment pins on the chassis then slide the memory board bracket over the alignment pins Note The alignment pins are located near the release latches The left alignment pin is located between the air baffle and the center internal fans The right alignment pin is located between the air baffle and the rear internal fans and the adapter slots d Close to the locked position the release latches to seat the memory board in the connector Note To ensure proper server operation make sure that the memory board airflow guide is in the closed position e Firmly press the memory board assembly down into the connector until it snaps into place This secures the memory board in the server 15 Reinstall the air baffle a Align and insert the
250. view and identify system resources that are used by PCI and PCI X devices PCI and PCI X devices automatically communicate with the server configuration information This usually results in automatic configuration of a PCI or PCI X device After making changes select PCI MLT to assign Master Latency Timer MLT values for the PCI and PCI X devices in the server PCl Interrupt Routing to assign interrupt values for the PCI and PCI X devices in the server Memory Settings Select this choice to manually enable a pair or quad of memory Notes 1 A pair or quad is also known as a memory bank 2 You cannot disable memory Memory can only be disabled by the server 3 For details on enabling the Hot Spare Memory feature see the description of the Core Chipset Control menu under Advanced Setup If a memory error is detected during POST or memory configuration the server can automatically disable the failing memory pair or quad and continue operating with reduced memory capacity If this occurs you must manually enable the memory pair or quad after the problem is corrected Select Memory Settings from the Advanced Setup menu and use the arrow keys to highlight the pair or quad that you want to enable then use the arrow keys to select Enable Note For details on enabling the Hot Spare Memory feature see the description of the Core Chipset Control menu under Advanced Setup Integrated System Management Processor Settings Select
251. ware Maintenance Manual and Troubleshooting Guide Cable management arm bracket Cable management arm Captive screw Tab S Fan bay 7 fan removed 1 Loosen the captive screw on the cable management arm bracket 2 Slide the tab on the cable management arm bracket out of the slot on the server then remove the bracket from the server b Slide the server out of the rack enclosure until it locks into place 4 Remove the top cover and bezel see Removing the top cover and bezel on page 51 51 5 Remove the air baffle a Pull out the two plastic fasteners on the front of the air baffle Note Do not remove the fasteners from the air baffle b Grasp the handle on the air baffle then lift the air baffle from the server Chapter 4 Customer replaceable units 77 Air baffle Handle D Open the microprocessor airflow guide located between the front fans and the microprocessors Microprocessor AT airflow guide Locking tabs open position f p p y f J VIS Microprocessor airflow guide closed position 78 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide T 9 10 11 12 Unlock the metal hinge latch that secures the shuttle assembly in place Then slide the shuttle assembly toward the rear of the server approximately 10 cm 4 in Disconnect the internal IDE signal cable from the IDE system board connector D
252. ware versions and levels Have the same diagnostics code version Have the same configuration options set in the system Have the same setup for the operation system control files o n OR m gt Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 159 160 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Chapter 7 Parts listing xSeries 255 This parts listing supports the xSeries 255 Type 8685 Models 1RX 11X 2RX 21X 3RX 31X 161 O Copyright IBM Corp 2002 System Index OA OP O 0 cO cO 0 d Y OD NN N N N N N N O sb a dA LL LA YOU D NN O O1 5 amp D Note Field replaceable units FRUs should be serviced only by qualified field service technicians Customer replaceable units can be replaced by the customer System xSeries 255 Type 8685 Models 1RX 11X 2RX 21X 3RX 31X Cover top all models Baffle air all models Fan 92 mm all models Insulator all models Memory 256 MB PC1600 ECC models 1RX 11X 4RX 41X Memory 512 MB PC1600 ECC models 2RX 21X 3RX 31X 5RX 51X 6RX 61X Card memory all models VRM models 1RX 11X 2RX 21X 3RX 31X VRM models 4RX 41X 5RXR 51X 6RX 61X Heat sink models 1RX 11X 2RX 21X 3RX 31X Heat sink models 41X 51X 61X 4RX 5RX 6RX Mi
253. wer on password or administrator password set you must type the password and press Enter when prompted before POST will continue 2 Asingle problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will not occur the next time you run the test The POST error log contains the three most recent error codes and messages that the system generated during POST The System Error log contains all messages issued during POST and all system status messages from the service processor You can view the contents of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Chapter 3 Diagnostics 29 Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program then select Error Logs from the main menu See Using the Configuration Setup Utility program on page 11 for more information Viewing error logs from diagnostic programs Start the diagnostic programs Starting the diagnostic programs on page 31 select Hardware Info from the top of the diagnostic programs screen select System Error Log from the list that appears then follow the instructions on the screen Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM on the
254. wer to the server If your operating system and adapter also support the hot add feature you can install a new adapter without turning off the power to the server Note You do not have to turn off the server to install hot plug adapters in the hot plug slots However you must turn off the server when performing any steps that involve installing or removing cables Important Do not remove a hot plug PCI or PCI X adapter before performing the operating system defined procedure for disabling the Active PCI X hot plug slot that contains the adapter Failure to do so might cause your system to lock up See your operating system documentation The following illustration shows how to install a hot plug PCI or PCI X adapter Chapter 4 Customer replaceable units 55 E e o9 oe 320 958 E oo ot m m lt 2 Adapter locking lever 56 xSeries 255 Type 8685 Hardware Maintenance Manual and Troubleshooting Guide Complete the following steps to install an adapter Attention When you handle static sensitive devices take precautions to avoid damage from static electricity Handling static sensitive devices on page 42 1 10 information on page 169 For details about handling these devices see Review the information in Before you begin on page 41 and If you are installing a hot plug adapter continue with the next step If you are installing a non hot plug adapter you must turn
255. wing Read the documentation that comes with your operating system Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter You can install full length adapters and non hot plug adapters in any expansion slot Chapter 4 Customer replaceable units 53 54 The 32 bit slot supports 5 0 V and universal PCI and PCI X adapters this slot does not support 3 3 V adapters The 64 bit slots support 3 3 V and universal PCI and PCI X adapters they do not support 5 0 V adapters If you install an optional IBM Remote Supervisor Adapter in this server you must install the adapter in PCI slot 1 However you can install other compatible adapters in this slot If you install an optional IBM Remote Supervisor Adapter in the server use the ribbon cable that comes with the adapter to connect the adapter to the system management connector J16 on the system board The external power adapter that comes with the IBM Remote Supervisor Adapter is not required with this server If you install an optional Integrated xSeries Adapter IXA in this server you must install the adapter in PCI X slot 2 and move the jumper on J57 to pins 2 and 3 J57 is located between PCI slots 1 and 2 IXAs are wide and require two adjacent slots therefore if you install an IXA in
256. x finger to pull the battery from under the battery clip c Ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip y i S s 8 Insert the new battery a Tilt the battery so that you can insert it into the front of the socket under the battery clip b As you slide it under the battery clip press the battery down into the Socket 9 f you did not remove any full length adapters continue with the next step If you removed any full length adapters you must reinstall the adapters Move the adapter locking lever to the locked closed position on the adapter support bracket nm SEES TES M additional information about adapters 10 Reconnect the internal cables that you disconnected 11 Reinstall the server cover see Installing the top cover and bezel on page 107 Note You must wait approximately 20 seconds after you plug the power cord of your server into an electrical outlet before the power control button becomes active 12 Reconnect all power cords and external cables and power cords that you disconnected then turn on the server and all attached devices 13 Start the Configuration Setup Utility program and set configuration parameters as needed see Starting the Configuration Setup Utility program on page 11 Completing the installation To complete your installation you must reinstall the server cover reinstall the bezel reconn
257. ype of memory installed is correct f you just installed an option remove it and restart the server If the server now turns on you might have installed more options than the power supply supports If LEDs for CPUs or VRMs are on verify that a A VRM is populated for each microprocessor b All microprocessors have the same speed c Override front panel pushbutton by turning on switch 7 of SW2 if power comes on 1 Service processor error 2 Power reset card See Undetermined problems on page 157 The server does not turn off MN a Press Ctrl Alt Delete Turn off the system by holding the power control button for 4 seconds If server fails during BIOS POST and power control button does not work remove the AC power cord Note See System on page 162 to determine which components should be replaced by a field service technician Serial port problems Symptom The number of serial ports identified by the operating System is less than the number of serial ports installed FRU action 1 Verify that Each port is assigned a unique address by the Configuration Setup Utility program and none of the serial ports is disabled The serial port adapter if you installed one is seated properly 2 Failing serial port adapter A serial device does not work 1 Verify that For mor information About the The device is compatible with the server TEL see Serial ports

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