User's Manual - Avery Dennison
Contents
1. 0117 2 16 00 00 1121 7 00 00 Pending Upgrading Printer Please Wait The Printer is Applying the Upgrade and May Reboot 3 Few Times Total Progress Start Upgrade 9 The printer will reboot and say Upgrade in progress Please wait After a few minutes the printer will reboot again It will then say Programming MCB Please wait At this time the lights on the printer control panel will all come on 10 After a few minutes the printer will reboot again After a few more minutes the following window will appear on the PC Printer Upgrade Manager Upgrade Schedule Printer ID Printer Version New Version Upgrade Status Upgrade Now 0000117 2 17 00 00 1121 7 00 00 Upgrade Complete Start Upgrade 11 The Upgrade Status is now Upgrade Complete Click on Close to continue to PCMate Platinum 3 2 Upgrading through USB Flash Drive 1 Place the upgrade file in the root directory of a USB flash drive 2 Insert the drive in one of the USB slots on the back of the printer 3 When the printer is turned on it will detect the USB flash drive and upgrade the printer automatically 4 This process takes approximately 4 5 minutes User s Manual SNAP 500 2 1 Printer 7 Some older operating systems do not support this function If you try it and it doesn t work you must upgrade using method 1 3 3 Upgrading through the Webserver This instruction uses the Filezilla FTP Client Application as an2. 02 or higher you can upgrade through the printer s web server 2 0 Getting the UPG file 2 1 Selecting the UPG fie The UPG file you need will depend on the motherboard in the SNAP printer being upgraded This 15 what the new motherboard looks like gt you have this in your printer you will need firmware 3 31 or higher User s Manual SNAP 500 2 1 Printer 3 you have one of the following motherboards you will need 3 30 16 15 P4KDPT printed on board Chaintech MP4M26A Yellow gold color Chaintech printed on heatsink next to processor Fourth line of the BIOS reads MP4M266A Epox EP P4MKI EP Green color EP P4MKI EP printed in white on the motherboard near the memory slots Fourth line of BIOS reads 10 01 2004 for Apollo P4M266A Chipset Biostar U8668 D Red purple color U8668 D printed on motherboard near memory slots Fourth line of BIOS reads U8668 R35 D Biostar MCP6P M2 Blue in color MCP6P M2 printed next to heat sink Connector block on back of printing missing parallel port connector 25 pin D shall above serial and video connectors you have one of the motherboards not listed you may be able to use 3 31 or higher If you have questions please contact Technical Support 2 2 Using D2Comm to get the UPG file The easiest way to get the upgrade file is through D2Comm If you have a D2comm account contact your D2Comm Coord
3. 93 7 5 Comman d LIST Response 150 File status okay about to open data connection Response 226 Closing data connection Transfer succeeded Status Directory listing successful cal site N Engineering Dept SOFTWARE REL S00 aka SNAP PRE Release CODE SETS 3 28 Versions 3 22 Versions E 02 3 23 Versions 3 24 versions 3 25 versions 45 3 26 Versions D 3 27 Versions C9 3 28 Versions v Filename Filesize Last modified A Filename gt ilesize Filetype Last modified ermissions 2 328_02NT_O0_mini upg 791 938 5 4 2011 5 18 33 PM 328_O3NT_OO_mini upa 791 932 5 9 2011 5 06 30 PM COPAXAR File Folder 11 19 2010 drwx x x root roo 2 v328_04_00_mini upg 791 893 5 31 2011 9 03 12 AM 2 v328_04NT_00_mini upg 1 583 768 7 13 2011 10 00 40 AM Em 328_05_00_mini with Adidas Font 5 upg 820 539 6 15 2011 11 50 19 AM I v328_05_00_mini upg 792 202 6 14 2011 4 51 19 PM v328_06_00_mini upg 820 442 6 22 2011 1 54 35 PM 1v328_07_00_mini upg 819 903 6 24 2011 11 08 37 AM 2 328_08_00_mini upg 916 706 7 8 2011 2 40 24 PM a 328_09_00_mini upg 916 764 7 26 2011 12 00 54 PM 2 v328_09_01_mini upg 922 269 8 19 2011 3 03 41 PM 29 328_10_01_mini upg 923 359 8 26 2011 2 20 21 PM i 328 11 01 931 786 9 6 2011 1 16 38 PM 1 1 328_pa00_00_mini upa 913 610 6 9 2011 1 59 12 PM Up gr ade File I v328_ra00_00_mini upg 913 289 3 16 2011 1 57 30 PM 5 v328_ra00_00_0S upg 3 230 120 3 16 2011 1 58 04 PM 2 v328
4. User s Manual SNAP 500 2 1 Printer 1 User s Manual Supplement AVERY DENNISON SNAP 500 Printer Firmware Upgrade Process AVERY DENNISON Supplement Edition 1 0 7 August 2013 User s Manual SNAP 500 2 1 Printer 1 0 Introduction The SNAP 500 printer software otherwise known as firmware can be updated electronically Software upgrades are distributed as a single file called the upgrade or UPG file PCMate Platinum will take the UPG file and automatically upgrade the printer Once the upgrade process is started no other action is required There are three methods to upgrade the SNAP 500 printer 1 The upgrade can be performed by PCMate Platinum Therefore you must have a Microsoft PC running PCMate Platinum to upgrade the printer software See Section 2 1 3 of the SNAP full manual for the minimum requirements to run PCMate Platinum This takes approximately 15 20 minutes Please be patient 2 The upgrade file can be placed in the root directory of a USB flash drive and inserted in one of the USB slots on the back of the printer When the printer is turned on it will detect the USB flash drive and upgrade the printer automatically NOTE some older operating systems do not support this function If you try it and it doesn t work you must upgrade using method 1 This takes approximately 4 5 minutes 3 If your printer has the Ethernet Interface Option and your printer is running firmware version 3 28 16
5. _ra99_00_05 upg 3 218 002 3 16 2011 2 40 36 PM I v328_rb00_00_mini upg 809 992 6 29 2011 1 54 54 PM 36 i 2 Selected 1 file Total size 931 786 bytes 1 directory Server Local file Direction Remote file Size Priority Status Queued files Failed transfers Successful transfers LA Queue empty ee a Start amp mail Inbox 1 E 3 Avery Dennisa 23 Graphics and Vi Avery 172 18 em hae Loon 6 To transfer the file simply drag it from the bottom left pane to the bottom right pane or double click the upgrade file There may be a folder in the root directory of the printer called PAXA This is a temporary folder used in processing the upgrade file Ignore this directory and place the upgrade file in the root directory User s Manual SNAP 500 2 1 Printer 9 Upgrading the Printer 7 upgrade the printer first open a browser window enter the printer s IP address in the address bar and press Enter The following window will appear Avery Dennison SNAP Printer Mozilla Firefox DER File Edit wiew History Bookmarks Tools Help SE x gt gy http 172 18 1 193 index htm 3 Avery Dennison SNAP Printer AVERY DENNISON Printer Information Counters Arbor Tensions Print Cut Adjust Top Unwind Top Print Adjust Life Counter 44719 Disabled Top Rewind 0 Bottom Print Adjust Total Inches E I Enable Bottom Unwind Cut Adjust ic
6. e Pri i For Bottom Rewind 0 Top Printhead Category Stock Bottom Printhead Category Show Files i ails oS S mai ii a te Start Mail Inbox I Filezilla Yahoo 7 Avery Denniso Special Instruc fa Graphics and Vi TY SNAP Printer U Fe Avery 172 18 SS Jasc Paint Sho iy E 7 2 3 25PM 8 Click the Upgrade Firmware button The printer will perform the upgrade operation automatically 9 There is no indication from the browser when the upgrade is complete To determine if the upgrade is complete refresh the browser window When the upgrade is complete the above window will reappear with the new firmware version shown in the SW Version box If you refresh the browser window during the upgrade process you will receive an error message that the connection has timed out or the web page is unavailable Simply refresh again until the web page appears
7. example Filezilla is an open source FTP client that is available freely from http filezilla project org Other FTP clients operate in a similar manner This upgrade procedure is only available in printer firmware version 3 28 11 01 and above If the printer is not at this version or above it must be upgraded through PCMate or a USB drive Future upgrades can then be done through the Web Server Accessing the printer though Filezilla or another ftp client allows access to the entire printer file structure Moving deleting or otherwise changing any files or folders can result in erroneous operation or disabling of the printer Use caution Connecting to the Printer through Filezilla 1 Start the Filezilla application The following window will appear File Edit View Transfer Server Bookmarks Help 3 4 lt 6 ole Filename Filesize Last modified Filename v Filesize Filetype Last modified Permissions Owner SEQ New Volume lt Not connected to any server gt ZEN New Volume S New Volume SBH Data sF SSE BD E C 3 oc 11 directories Empty directory Server Local file Direction Remote file Size Priority Status Queued files Failed transfers Success Ful transfers Queue empty ee 2 Start 6 Mail Inbox IBM Lot Filezilla Yahoo Sear Avery Dennison SNA ty SNAP Printer Uparad Fe FileZilla SUM a gt gt am
8. file in the C D2Comm Control folder 3 0 Performing the Upgrade 3 1 Upgrading through PCMate 1 Once you have received the upgrade file through D2Comm and the file is in the C D2Comm Control folder start PCMate Platinum The following screen will appear PCMate Platinum Windows Application n upgrade has been Found for the Paxar 500 printeris Would you like to upgrade now e 2 Click on the Yes button to start the upgrade Clicking on the No button will take you into PCMate Platinum Each time you start up PCMate Platinum this screen will appear until you either perform the upgrade or remove it see below 3 When you click on the Yes button the following screen will appear Printer Upgrade Manager Printer ID Pri New Y 0000117 2 16 00 0 217 00 00 Start Upgrade If you have more than one printer connected to the PC they will all show in this window If you leave the Upgrade Schedule box at Upgrade Now see below all the printers will be upgraded one at a time 4 Inthe box under Upgrade Schedule it will say Upgrade Now If you click on the box a drop down list will offer the following choices User s Manual SNAP 500 2 1 Printer 5 Upgrade Now this will cause the printer to be upgraded when you click on the Start Upgrade button Upgrade Later This choice will skip the upgrade for that printer but keep the upgrade file The next time you start PCMate Platinu
9. inator and request that an upgrade be scheduled for your account Once this is done log onto D2Comm select In Plant then Retrieve Updates The upgrade file will be automatically put on your PC and the next time you start up PCMate it will offer to upgrade the printer 2 3 Getting upgrade file without using D2Comm You may download the upgrade file as follows 1 Oy ON 5 Be TS Open a web browser and enter www monarch averydennison com in the address bar On the left click on SUPPORT Then on the left click Printer Utilities Firmware amp Drivers Next in the middle click Apparel Printers Select the firmware you want from the page There may be up to 3 upgrade files per release For example for version 3 28 16 02 the following upgrade files are available a V3 28 16 02 upg This is the complete upgrade and includes English and all alternate language messages and prompts User s Manual SNAP 500 2 1 Printer b V3 28 16 02 OS upg This is the upgrade with only the English messages and prompts c V3 28 16 02 ALT LANGUAGES upg This upgrade contains only the alternate language messages and prompts This version does NOT contain the printer operating system 7 Depending on your operating system you may be able to choose the folder where the file will be placed or it may be placed in a default download folder If you are going to upgrade using PCMate Platinum put the
10. m the upgrade will be offered again This allows you to skip the upgrade until later Remove Upgrade If you select this option the printer will not be upgraded and the upgrade file will be deleted 5 start the upgrade click on the Start Upgrade button No further action is required until the upgrade process is complete The upgrade process can take quite a while If the process is interrupted the printer will attempt to revert to the last revision If it fails it will revert to a safe version If this occurs it will be necessary to redo the upgrade 6 The following window will appear The following description of the upgrade process is accurate as of this writing However changes may be made to improve the process It is important to allow the process to finish Upgrading Printer Please Wait Sending MOD1MHNDR mp3 Total Progress Start Upgrade 7 During the first part of the upgrade process PCMate Platinum sends the necessary files to the printer This screen allows you to monitor the progress of the file transfer The top progress bar shows the file being sent while the bottom bar shows the overall progress 8 Once all the files have been transferred to the printer the printer must perform its upgrade The following window will appear User s Manual SNAP 500 2 1 Printer Upgrade Schedule Printer ID Printer Version New Version Upgrade Status Upgrade Now 000
11. p 9 2 3 04PM 2 Enter the printer s IP address in the host box enter the printer s username Avery and password Dennison in the corresponding boxes and click the Quickconnect button 3 The screen is divided into two sets of panes The left panes show folders on the computer and the right panes show folders on the printer The top pane on each User s Manual SNAP 500 2 1 Printer side shows the folder and the bottom pane shows files and subfolders in the highlighted folder 4 The information in these panes is not live is a snapshot of the file structure when the screen was last refreshed To refresh the screen select View Refresh from the menu or click the Refresh icon on the toolbar Transferring the Upgrade File to the Printer 5 The screen below shows Filezilla ready to transfer the upgrade file to the printer In the left panes the folder on the computer that hold the upgrade file has been selected in the upper pane and the upgrade file is selected in the lower pane In the right panes the root directory of the printer is shown The upgrade file must be placed in the printer s root directory Avery 172 18 1 193 FileZilla File Edit View Transfer Server Bookmarks Help TOCKE 6 Host 172 18 1 193 Username Avery Password eeeeeee Port Quickconnect Response 200 Command okay Comman d PASY Response 227 Entering Passive Mode 172 18 1 1
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