USER MANUAL
Contents
1. amp am er o 3000VA Standard model rear panel JEETS n 1 0 is a x GOE 8 Trouble Shooting 8 1 Audible Alarm Trouble Shooting Indication Cause Solution Sounding every 4 The UPS is on batter 9 y Y Check the input voltage seconds mode Sounding every Second The battery voltage is Save your work and turn off your and bATL on screen low equipment Sounding every second Check load level indicator and Mang Overy Output overload and OVLD on screen remove some load Continuously sounding The UPS fails Please contact your local dealer and red display y 8 2 General Trouble Shooting Problem Cause Solution The UPS cant be turned on when power switch is pressed Internal fuse may be Please contact your local dealer broken 14 UPS is and power to load Output Jumpers is not connected correctly Check output Jumpers No power output Check if the 151 and LS2 are set receptacle up from 001 to 000 Backup time is short Battery is empty Re charge the battery at least 24 hours Battery aging Replace Battery Continuously sounding and display turn to red The UPS fails Please contact your local dealer2. Buttons does not work The setting mode is not a right path please see right configuring method Button is Broken Please contact your local dealer 9 Software Installation Winpower is UPS monitoring software featuring user friendly interface to monitor and control your UPS This unique software provides complete power protection for computer system while power failure With the software users can monitor any UPS status on the same LAN Furthermore a UPS can provide security protection for more than one computer on the same LAN at the same time such as shutting down system in security System Logs UPS Tools Monitor Preference Language Help tis 9 Root UPS Status UPS Normal 1445 BUN S 2000 Voltage 2170 V 9 OFF L M m On Battery Fe Koo 5 backup e hp e800 58 AC LINE urs a LOAD Model OFF LINE j Voltage 132 v Com Port COMI BATTERY Standard 120 v Temp 390 C 100 esty 1000 20040120 14 44 33 Agent Start EET gt Installation procedure 1 Go to the website http www ups software download com 2 Choose the operation system you need and follow the instruction described on the website to download the software 3 When downloading all required files from the internet enter the serial No 511C1 01220 0100 478DF2A to install the software When your computer restarts the Winpower software will appear as a green plug i
3. Status Display String LCD Display String Description STbY UPS work at Standby mode IPVL Input voltage is too low IPVH Input voltage is too high IPFL Input frequency is too low IPFH Input frequency is too high NORM UPS work at Line mode AVR UPS work at AVR mode bATT UPS work at Battery mode TEST UPS work at battery life function test mode OPVH Battery mode the output is too high OPVL The output is too low OPST Output short OVLD Overload bATH Battery voltage is too high bATL Battery voltage is too low OVTP Internal temperature is too high FNLK Fan is locked bTWK Batteries are weak 6 User Setting String Description The following table shows the options that can be changed by user Table5 User Setting String 220 220V OPV Output voltage mode select 230 230V 240 240V 000 Normal range mode AVR Input type select 001 Wide range mode 002 Generator mode EbM TEST Auto self test 000 Disable 001 Enable AR Automatic restart 000 Disable 001 Enable GF Green function 000 Disable 001 Enable bZ Buzzer control 000 Disable 001 Enable LS1 Load segment 1 000 Turn off 001 Turn on LS2 Load segment 2 000 Turn off 001 Turn on 4 2 Operating Mode Normal range mode Under Input mode the UPS accepts AC input voltage range for 20 Generator mode
4. This series of UPS can be placed horizontally and vertically As a tower configuration it is provided with the optional UPS stands to stabilize the UPS when the UPS is positioned in vertical The UPS stand must be attached to the bottom of the tower Use the following procedure to install UPS in UPS stands 1 Slide down the UPS vertically and put two UPS stands at the end of the tower Fig 1 2 Place down the UPS into two stands carefully Fig 2 3 Pull out the LCD box and rotate it in a clockwise direction to 90 degree and then push it back in the front panel Fig 3 eS do ax AXES SES SS SS Fig 2 Fig 3 Rack mount setup The series can be installed in 19 inches racks Both the UPS and external battery enclosure need 2U of valuable rack space Use the following procedure to install UPS in a rack 1 Align the mounting ears with screw holes on the side of the UPS and tighten the screw Fig 4 2 Assemble the rack rails with the rack mounting Fig 5 Fig 4 Fig 5 3 Slide in the UPS into the rack rail and lock it in the rack enclosure Fig 6 4 Tighten the screw and the load can then be connected Fig 7 Fig 6 4 Operation 4 1 Display Panel The UPS has a four button graphical LCD with dual color backlight Standard back light is used to light up the display with black text and a blue background When the UPS has a critical alarm the backlight changes the background
5. Under generator mode the low frequency transfer point can go as low as 40Hz and as high as 80Hz before being transferred to battery mode Wide range mode Under Input settings mode the UPS accepts AC input voltage range for 30 20 Battery mode When the UPS is operating during a power outage the alarm beeps once every four seconds and the LCD display string shows bATT to indicate the UPS work at battery mode If battery volume becomes low while in Battery mode the alarm beeps once every second and the LCD display string shows bATL Standby mode When the UPS is turned off and remains plugged into a power outlet the UPS is on Standby mode The LCD display string shows STbY to indicate that power is not available to your equipment The battery recharges when necessary 4 3 Configuring Load Segment Load segment are sets of receptacles that can be controlled through the display Each UPS has two configurable load segments See Rear Panels on page 30 for load segment for each UPS model Note This configuring can be operated when UPS is power on 1K model has only one load segment cannot configure To configure the load segment through the display 4 3 1 Enter settings mode Press and hold the Enter button more than 3 seconds Then UPS will transfer to setting mode 7 4 3 2 Select settings items Press the Select button to select the setting items show as Table 5 4 3 3 Enter settings item When the L
6. to red See Figure below 7 898 5 a 1 I Control Buttons functions Table2 Description of control button pa Switch Function To turn on off the UPS Press and hold the button more than 3 seconds ON OFF To release the UPS from faulty mode Cut off input power and then press and hold the button more than 2 seconds to shut down the UPS To perform basic function test Press and hold the button for 3 seconds UPS Test To perform Battery life test Alarm Silence Press and hold the button for 10 seconds To disable alarm buzzer Press the button for one second Press the Select button to select the settings Select value one by one Enter settings mode Press and hold the button more than 3 seconds Enter settings item Press and hold the Enter button more than one second the UPS allows users to configure the settings Enter and the settings string will flash Confirm settings Press and hold the Enter button for one second Exit Settings mode Press and hold the Enter button for 3 seconds or button for 0 5 second Note Ensure the battery is fully charged during line mode when conducting functional tests Note A list of events shown as below is not able to disable alarm buzzer Low Battery Fan Failed Fan Fault Time Out and Overheat Note User can disable the alarm buzzer when
7. CD display LS1 or LS2 press the enter button more than one second to enter the setting item and the settings string will flash 4 3 4 Select setting value Press the Select button to select the settings value Select the value 001 or 000 to set the desired load segment ON or OFF 4 3 5 Confirm settings Press and hold the Enter button for one second ups will return to current setting item 4 3 6 Exit Settings mode Press and hold the Enter button for 3 seconds or button for 0 5 second to exit setting mode 4 4 Configuring Green Function Green Function is that when an insignificant amount of load is detected the UPS will shut down output automatically on battery mode The green function is disabled on default mode and user can configure Green Function through the display 1 Enter settings mode Press more than 3 seconds to enter setting mode 2 Select settings items Press to select setting items as GF 3 Enter settings item Press more than one second to enter the setting item 4 Select setting value Press the Select button to select 001 5 Confirm settings Press and hold the Enter button for one second ups will return to current setting item 6 Exit Settings mode Press and hold the Enter button for 3 seconds or button for 0 5 second to exit setting mode 5 Communication Port 5 1 RS 232 and USB Communication Ports To establish communication between the UPS and a computer connect your comput
8. IGURING LOAD SEGMENT 7 4 4 CONFIGURING GREEN FUNCTION 8 5 COMMUNICATION PORT 8 5 1 RS 232 AND USB COMMUNICATION PORTS KI 8 5 2 EMERGENCY POWER OFF EPO ache Sots P PETERE 9 5 3 NETWORK MANAGEMENT CARD OPTIONAL 4 9 6 UPS MAINTENANCE eee hee hero posee sese eh ee see pero poen 10 6 1 UPS AND BATTERY CARE hehehe 10 6 2 STORING THE UPS AND BATTERIES Hn 10 6 3 TIME TO REPLACE BATTERIES e Henne 10 6 4 REPLACING UPS INTERNAL BATTERIES HH 11 6 5 TESTING NEW BATTERIES e nh 11 6 6 RECYCLING THE USED BATTERY n e 12 7 SPECIFICATION I enhn hehehe nennen nenne nennt nennen 12 7 1 SPECIFICATION e hh ene eee eee htt 12 FD REAR PANELS 252939350 wx in ars ea e he re ew Bae n Ge ew e 13 8 TROUBLE SHOOTING hehehe hene nennen hehehe nennen 14 8 1 AUDIBLE ALARM TROUBLE SHOOTING e e n I 14 8 2 GENERAL TROUBLE SHOOTING rete eee 14 9 SOFTWARE nnne enne 15 1 Introduction This line interactive series is compact and pure sine wave UPS and it is designed for essential applications and environment such as desktops servers workstations and other networking equipments These models are available in the output ratings of 1500VA 2000VA and 3000VA The series protects your sensitive el
9. USER MANUAL Line Interactive UPS PowerMust 1513S NetGuard 1500VA Line Int IEC PowerMust 2018S NetGuard 2000VA Line Int IEC PowerMust 3027S NetGuard 3000VA Line Int IEC IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This manual contains important instructions for 1500VA 2000VA 3000VA series that should be followed during installation and maintenance of the UPS and batteries Please read all safety and operating instructions before operating the UPS Adhere to all warnings on the unit and in this manual And follow all operating and user instructions Warranty amp Service Information Thanks for buying this Mustek UPS product Please follow the instructions in the product manual and if applicable the software installation manual to have the maximum use of your product Installing the software If you products comes with software you will find a CD Rom in the box containing the software Please follow the instructions when installing the software You can download the software manual and short reference manual at the following site www ups software download com Warranty As a manufacturer we provide a minimum of 1 year warranty on our product However for the exact warranty period and the warranty terms you should contact your reseller as both the warranty period and the terms may vary per Country Region Problem solving Please check the chapter in your manual hardware and software on pr
10. and Charts as below to replace batteries 1 Take off the LCD box and remove the screws amp x RNB EM D 1 2 Slide and leftward and then take it off the front panel 3 Disconnect the cable from the UPS and battery pack 4 Remove the bracket inner right battery area SIE 6 Install new battery pack into UPS 7 Screw up the battery bracket and reconnect the battery cable A and B 8 Re install the front panel back to UPS For a battery test please check e The batteries must be fully charged e The UPS must be in Normal mode with no active alarms e Don t take on off the load To test batteries 1 Connect the UPS to utility power for at lea 11 st 48 hours to charge the batteries 2 Press and hold the button 10 seconds to start the battery test The status display string shows TEST 6 6 Recycling the Used Battery Never dispose the batteries in a fire It may explode A Do not open or mutilate the batteries Released electrolyte is harmful to the Warning skins and eyes It may be toxic A battery can present a risk of electrical shock and high short circuit current To recycle properly the used battery please do not discard the UPS battery pack and batteries into the trash bin Please follow your local laws and regulations you may contact your local recycling w
11. aste management center for further information to dispose properly of the used UPS battery pack and batteries 7 Specification 7 1 Specification Table7 Electrical Specification Model 15135 2018S 3027S VAWatt 1500VA 1350W 2000VA 1800W 3000VA 2700W Input voltage range 50 60Hz 5Hz for Normal Mode Frequency 40 80Hz for Generator Mode Voltage Batt Mode Frequency Waveform gt 110 10 Fault after 3 Minutes z15096 10 Fault after 200ms 110 10 Fault after 30 Seconds 120 95 10 95 Fault after 100ms Battery Type 3 12V 9AH 4 12V 9AH 6 12V 9AH Internal battery Backup Time Standard model full load Recharge Time Line Mode Overload rating zm Battery Mode gt 4 hours to 90 4 hours to 90 4 hours to 90 after discharged after discharged after discharged Yes Dry Contact Table8 Indicators and Audible alarm NORM normal mode Backup Mode Show bATT and sounding every 4 seconds Load Battery Level LCD showing 12 UPS Faut LCD show red screen and LCD show red screen and OVLD Low Battery LCD show red screen and bATL UPS Fault Continuously Sounding Sounding every second Battery Replacement Sounding every second Table9 Operating Environment 0 to 40 C Humidity 20 80 relative humidity non condensing Altitude lt 1500m Storage Temperature 15 to 45 C ui Dimensions and weights Backup Mod
12. circuit The EPO signal must remain active for at least 20ms for proper operation EPO Connections Wire Function Terminal Wire Size Rating Suggested Wire Size EPO 4 0 32mm 12 22AWG 0 82mm 18AWG Note Leave the EPO connector installed in the EPO port on the UPS even if the EPO function is not need EPO Connector 5 3 Network Management Card Optional Network Management Card allows the UPS to communicate in a variety of networking environments and with different types of devices The series UPS has one available communication slot for Webpower or other optional card to achieve remote management of the UPS through internet intranet Please contact your local dealer for further information 9 6 UPS Maintenance 6 1 UPS and Battery Care For the best preventive maintenance keep the area around the UPS clean and dust free If the atmosphere is very dusty clean the outside of the system with a vacuum cleaner For long battery life keep the UPS at an ambient temperature of 25 C 77 F 6 2 Storing the UPS and Batteries When the UPS is intended to store for a long period recharge the battery every 6 months by connecting the UPS to utility power The batteries charge to 90 capacity in approximately 4 hours However it is recommended that the batteries charge for 48 hours after long term storage 6 3 Time to Replace Batteries When LCD backlight turns to red the screen displays oTWk and th
13. con located in the system tray near the clock 15
14. e Sounding every 4seconds Low Battery Sounding every second Audible alarm 3027S Net weight kg weight L 3 30 4 438 86 5 436 438X86 5x608 7 2 Rear Panels The UPS rear panel description table and pictures are shown as below No Function 1500VA AC Output Modem Network Surge Protection SNMP Port AC Input RS232 Dry Contact Communication Port USB Port EPO Earth Line Port 1500VA Standard 9 rear panel 13 zZ o Function 2000VA 3000VA Standard AC Output Modem Network Surge Protection SNMP Port Fan AC Input RS232 Dry Contact Communication Port USB Port EPO Oo Po Earth Line Port 2000VA Standard model rear panel ey amp B DOQODOOOOO0000000000000000000 4 DOOUDOUOOOUODOOUD000000000000000 0000000000000000000000006000 4 amp OOUQOUOOQODO0UD000000000000000 s 5
15. ectronic equipments against power problems including power sags spike brownouts line noise and blackouts The series is convertible to rack and tower forms It can be placed either in Rack 2U or Tower form The front panel of the UPS includes LCD display and four control buttons that allow users to monitor configure and control the units On LCD it also includes a LCD graphical bar two status indications and four alarm indications A control button from the front panel allows users to silence off the AC fail alarm and initiate the UPS self test sequence as well The UPS case for 1500VA 3000VA is made of metal This series is powered from the AC mains and supply AC outputs via receptacles on the rear panel Communication and control of UPS is available through serial or USB ports located on the rear panel The serial port will support communications directly with a server Features Microprocessor control guarantees high reliability High frequency design Built in boost and buck AVR Easy battery replacement design Selectable input and output range Cold start capability Built in Dry contact RS 232 USB communication port SNMP allows for web based remote or monitoring management Overload short circuit and overheat protection Rack Tower 2 in 1 Design 19 inches rack mount available for all models 2 Safety Warning A DANGER This UPS contains high voltages All repairs and service should be performed by authorized service personnel onl
16. er to one of the UPS communication ports using an appropriate communication cable When the communication cable is installed power management software can exchange data with the UPS The software polls the UPS for detailed information on the status of the power environment If a power emergency occurs the software initiates the saving of all data and an orderly shutdown of the equipment The cable pins for the RS 232 communication port are identified as below and the pin functions are described in Table 6 Table6 DB9 Female RS232 dry contact Description y o Function Explanation BATLOW Output Battery low RXD input RXD TXD Output TXD DTR Input N A Common Common tied to chassis DTR Input N A RING Output Ring LNFAIL1 Output Line fail The connector shall DB 9 Female connector A 0000 filtered connector may be required to meet EMI requirements RS232 Communication Port 5 2 Emergency Power Off EPO EPO is used to shut down the load from a distance This feature can be used for shutting down the load on Emergency A This circuit must be separated from hazardous voltage circuits by reinforced insulation Warning The EPO must not be connected to any utility connected circuits A Reinforced insulation to the utility is required The EPO Switch must have a minimum rating of 24Vdc and 20mA and be a dedicated latching type switch not tied into any other
17. ere is a continuous sounding the battery may need to be replaced Please check the battery connection or contact your local dealer to order new battery A WARNING Turn off the UPS and disconnect the utility power cord from the wall outlet Servicing should be performed by qualified service personnel knowledgeable of batteries and required precautions Keep unauthorized personnel away from batteries Batteries can present a risk of electrical shock or burn from high short circuit current The following precautions should be observed 1 Remove watches rings or other metal objects 2 Use tools with insulated handles 3 Do not lay tools or metal parts on top of batteries 4 Wear rubber gloves and boots 5 Disconnect the charging source prior to connecting or disconnecting battery terminal When replacing batteries replace with the same type and number of batteries or battery packs Contact your service representative to order new batteries Do not dispose of battery in a fire Batteries may explode when exposed to flame Proper disposal of batteries is required Refer to your local codes for disposal requirements Do not open or mutilate the battery Released toxic electrolyte is harmful to skin and eyes Note If you are not qualified service personnel to replace the battery do not attempt to open the battery cabin Please call local dealer or distributor immediately 10 6 4 Replacing UPS Internal Batteries Follow the steps
18. it s sounding but an alarm will still sound when a new alarm event is encountered LCD display functions The following table describes the functions of the LCD display Table3 Description of LCD display function No Description Function gage Input frequency and Indicate the value of input frequency and voltage v voltage EN Input plug indicator Light on when the input power is at no loss Bast Output frequency and Indicate the value of output frequency and voltage voltage 5 The UPS has two groups of outlets The output plug enz Output plug indicator indicator will light on if there is output power respectively UPS status user Strings Indicate the UPS status see Table 4 setting display String Strings Indicate user setting options see Table 5 Warning indication Light on when the UPS is failure or alarm Settings Light on when the UPS under settings mode Battery volume level display Indicate the amount of battery volume remaining Each battery volume level bar indicates a 2096 of total battery volume meee ASS G Load capacity level display Indicate the percentage of UPS load capacity which is being used by the protected equipment Each LCD level bar indicates a 20 of the total UPS output capacity UPS Status Display String Description The following table shows the description of the LCD display string Table4 UPS
19. oblem solving Additionally Please check our website www Mustek eu regularly for updates of the software as well as Frequent Asked Questions FAQ If this not solve your problem please contact your reseller for advice Service and Maintenance If the product requires service or maintenance in the warranty period always contact your reseller for the procedures If outside the warranty period we advise you the contact your reseller as well In any case always make sure that service or maintenance on the product are performed by a qualified technician USER MANUAL rssssecsccsccsccscsscssesnesvesccscescssssesnessessessescessssessessessees 0 1 INTRODUCTION ssessessessesvescosccsccsccscsscssesnesvescoscescescescssassessesseses 1 2 SAFETY WARNING sccscssccsesscsvcsvoscoscescescsscssesnesvescoscoscoscesessessessess 1 2 1 DESCRIPTION OF COMMONLY USED SYMBOLS I 2 3 INSTALLATION ssssccsccsccsesscsnesecsvosccsccscsssssessesveseossesecscssesssssesoees 3 3 1 INSPECTION OF UNIT e hh 3 3 2 UNPACKING THE CABINET e He ehem enhn 3 3 3 UPS cece cece cece I hh hehehe htt nhetn 3 4 66666 4 4 DISPLAY PANEL sess ties esti 4 4 2 OPERATING MODE e eee eee e eee e cence 7 4 3 CONF
20. osed to flame Following figure shows the basic internal circuit configuration of the UPS INPUT FILTER AVR OUTPUT 1 DC DC r3 DC AC CHARGER BATTERY 2 1 Description of Commonly Used Symbols Some or all of the following Notations may be used in this manual and may appear in your application process Therefore all users should be familiar with them and understand their explanations Table1 Description of Commonly Used Symbols Description Symbol Description Alert you to pay special attention Protective ground Caution of high voltage 5 Recycle Alternating current source AC X Keep UPS in a clear area Direct current source DC 3 Installation 3 1 Inspection of Unit Inspect the UPS upon receiving If the UPS is apparently damaged during the shipment please keep the box and packing material in original form for the carrier and notify the carrier and dealer immediately 3 2 Unpacking the Cabinet To unpack the system 1 Open the outer carton and remove the accessories packaged with the cabinet 2 Carefully lift the cabinet out of the outer carton and set it on a flat stable surface 3 Discard or recycle the packaging in a responsible manner or store it for future use 3 3 UPS Setup All model series are designed for tower and rack purpose They can be installed into a 19 inches equipment rack Please follow the instruction for Tower Setup and Rack Mount Setup Tower setup
21. y There are no user serviceable parts inside the UPS WARNING W This UPS contains its own energy source batteries The UPS output may carry live voltage even when the UPS is not connected to an AC supply W To reduce the risk of fire or electric shock install this UPS in a temperature and humidity controlled indoor environment free of conductive contaminants Ambient 0 40 C W To reduce the risk of fire connect to a circuit breaker provided with 20 amperes maximum branch circuit over current protection To comply with international standards and wiring regulations the sum of the leakage currents of the UPS and the connected loads must not exceed 3 5mA The socket outlet that supplies the UPS shall be installed near the UPS and shall be easily accessible Protective earthling connections shall be such that disconnection of a protective earth should be made at one point that is the furthest away from the UPS maintaining the dedicated line in order to secure equipotential connection A CAUTION Batteries can present a risk of electrical shock or burnt from high short circuit current Observe proper precautions Servicing should be performed by qualified service personnel knowledgeable of batteries and required precautions Keep unauthorized personnel away from batteries Proper disposal of batteries is required Refer to your local codes for disposal requirements Never dispose of batteries in a fire Batteries may explode when exp
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