CoTeQ User Manual
Contents
1. CoTeQ is an online based tool to support daily business routines It was developed in the course of a joint research project entitled R S l TRUST The project is funded by the German Federal Ministry of Education and Research BMBF and the European Social Fund teamworh ESF TRUST is conducted in cooperation with research and business partners under the consortial direction of Prof Dr Rudi Schmiede at the Institute for Sociology at the Technical University Darmstadt from 2009 until 2012 Please find further information about the project under www trust teamwork de A TECHNISCHE A UNIVERSITAT DARMSTADT je ie Eka a a Tis A Fraunhofer SFMUNCHEN Institut flr Somalwissenschafthiche Forschung eM CoTeQ was developed by the Fraunhofer Institute for Industrial Engineering IAO Stuttgart the Institute for Social Research ISF Munchen and the Institute for Sociology at the Technical University Darmstadt These Institutes are responsible for the content of this user manual CoTeQ Unser Manual Darmstadt 2012 Funded by UN Bundesministerium fur Bildung AN Deutsches Zentrum ap i DLR f r Luft und Raumfahrt eV und Forschung Europ ischer Sozialfonds Projekttr ger im DLR f r Deutschland EUROP ISCHE UNION Table of contents What is the Cooperation and Team Questionnaire COTCQ cccccceeeccseesesceeeeceseesseseeeseseeeeeeeens 4 Peston ae2. Create a CoTeQ Project and Assign Participants Once you have registered you can get started Enlist all project members that par ticipate in the CoTeQ survey by entering their e mail addresses You will also need to provide some basic data on your cooperation project so that a CoTeQ evaluation can be carried out effectively Step 3 Conducting the Survey The CoTeQ survey will be distributed to all participants via e mail The survey contains 20 questions covering the 12 dimensions presented in section Partici pants can reply anonymously by simply click ing on a seven point scale This procedure will not take more than 10 minutes Create an Account E hail Address Password Po Repeat Password df have read and acknowledge the data protection statementterms of use Concerning the firms participating this cooperation project can be considered as ao intra company internal i interorganisational The project participants are located i transnationally in several countries i Solely in one country Skills and Competencies 1 How would you assess your project partners technical skills 1 zZ 3 4 5 5 T very bad O very good 2 How well do the project partners skills complement each other 1 Z 3 4 5 5 T very bad O O very good Commitment 3 Please assess your project partners commitment 1 2 3 4 5 6 T very low O O very hi
3. dissonances among project members e If too many meetings are scheduled this can put a strain on the team members involved Conclusion Personal contacts are essential among project members so that a collaboration is effective and successful This should not be underestimated visualize the team landscape that presents pho tographs and contact details of all team members Knowing project members names and faces en hances a certain familiarity and is vital for the es tablishment of trustful relations among colleagues provide for opportunities previous or subsequent to project meetings where team members spend some time together so that they get to know each other better try to determine whether too many time consum ing meetings are scheduled If so then it might be helpful to narrow the number of scheduled meet ings e g bv splitting fields of activitv 17 10 Trust CoTeQ Questions How reliable do you find your project partners statements and What is your opinion on the bond of trust among project partners Explanation Trustful relations among colleagues in a collaboration project provide significant advantages Regulatory demands and require ments for control can be reduced thus transaction costs decrease Further trust enhances the ability of a project team to work together efficiently creatively and in a stable manner Nevertheless trust can also be misused in order to
4. need to be taken in terms of data protection and an obligatory handling of data exchanges Conclusion A regulated and fair data exchange is vital for an effective collaboration 14 CoTeQ Question Please assess how well interfaces and responsibilities between project partners are defined Explanation Bridging interfaces between project partners e g firm divisions sites and companies is a critical factor for a successful cooperation It is advisable to discuss and allocate responsibilities and competencies among all project partners as well as document the results in written form e g contract specifications product books etc Taking precautions at an early stage of the proiect is vital for cooperation CoTeQ Score If the results of your CoTeQ survey show a low score in this area the possible reasons are e From the team members perspectives inter faces and responsibilities have not been defined precisely enough e Interfaces and responsibilities may have been defined concisely on a management level but these agreements have not been communicated to the entire project staff e Although interfaces and responsibilities have initially been defined in the course of the pro ject they require modifications The original definitions and agreements do not meet the cur rent requirements of the everyday project activi ties Recommended Course of Action Clarify whether e interfaces and responsibiliti
5. relationships among team members are vital factors for an innovative and successful collaboration The quality of the working atmosphere becomes visible when challenging issues arise in the course of the project Such challenges can be personal discrepancies among project members as well as problems or obstacles in the work process that remain unsolved etc Whereas a positive atmosphere promotes project members ability to perform and their motivation a poor social climate on the contrary affects both motivation and performance and also has a nega tive impact on people s health CoTeQ Score If the results of your CoTeQ survey show a low score in this area the possible reasons are The different project parties blame each other for occurring problems The team members do not know each other personally The main focus in the project seems to lie on challenging issues risks and or time and cost pressure Successful achievements brought by the coop eration are not communicated to the project team As soon as problems arise or mistakes are made team members rather search for guilty ones instead of finding solutions There are personal conflicts between some pro ject members Recommended Course of Action Clarify whether team colleagues know each other personally and value each other the team seeks for solutions rather than guilty parties when problems arise or mistakes have slipped in not only fail
6. the concerns and statements given in this section meeting Team members expect you to take their That is why beforehand we can not make any rec statements and opinions seriously If you have re ommendations ceived a large amount of responses try to sort them by different subject areas in order to diligently cover all concerns Conclusion Be diligent to listen closely to what team members have to say Team members statements enable you to dis cover a large scope for improvements in the project 21 IV Terms of Use and Data Protection All data produced during the usage of CoTeQ will be treated strictly confidential The use of CoTeQ is free of charges However its application supports scientific research about quality of cooperations within teams The involved institutes Fraunhofer IAO IFS Munchen and the Institute for Sociology TU Darmstadt reserve the right to analysis the data that have been gathered by companies which apply CoTeQ for scientific purposes No data will be handed to any third parties The data set will be anonymized and presented in case of publishment in the form of scientific papers or presentations No conclusion to any participating company will be possible at any time The research staff is bound to scientific code of ethics Further information about data privacy is available here https www trust iao fraunhofer de english admin index php ZL
7. when and which data are allowed to be disclosed Team members need to take extensive informa tion paths until they are able to provide data re quired by their colleagues Due to various reasons e g mistrust some team members knowingly or unknowingly detain re quired information from colleagues One party has the impression that the amount of data provided to other project partners is much higher than the data that others provide in re turn The measures taken concerning the protection of corporate knowledge are too strict in order to al low a constant information flow between differ ent project parties Recommended Course of Action You could agree on transparent and obligatory rules in order to regulate the handling of data exchange improve the way team members communicate given that regulations concerning data exchange already exist inform team members about the inbound and outbound data flows so that everyone is able to realistically assess inputs and outputs enhance trustful relations among project part ners Establishing trust based relations in the pro ject minimizes the risk of team members detain ing data information knowledge due to reasons whatsoever arrange an open discussion in order to raise is sues about suspicious situations or even mistrust among team members If misuse of data ex change has actually occurred or someone s trust has been betrayed this is the time when meas ures
8. d simplis tic ideas that are useful to be considered when trying to solve problems on the opera tional level How do get access to CoTeQ Nevertheless CoTeQ does not compensate constructive criticism among colleagues nor does this questionnaire replace an open dis cussion and the power of judgment within the cooperation Evaluating a collaborative working atmos phere always depends most on its staff members and their lively debate The team knows itself best Furthermore which actions are required in order to establish a trust based collaboration can only be determined from case to case and project specifically CoTeQ is available on https www trust iao fraunhofer de admin index php What am I required to do CoTeQ is an online based tool and very easy to apply It is not necessary to install software of any kind on your PC The usage of CoTeQ is free of charge The steps which have to be taken in order to integrate CoTeQ in your project management activities are described in the following Il How do I use CoTeQ Step 1 Register as a CoTeQ user Make use of CoTeQ for you project team by regis tering at https www trust iao fraunhofer de The person creating the account will automatically be the administrator All you need to do is provide a valid e mail address CoTeQ will then send you the registration details Please follow the confirmation link so that your reg istration is complete Step 2
9. enforce individual in terests In practice it is very common for project partners to mistrust one another After all the different firms and persons in CoTeQ Score Recommended Course of Action If the results of your CoTeQ survey show a low score in Clarify whether this area the possible reasons are e in the past commitments to the project were e Project partners are perceived as unreliable Conclusion Trust transforms a project into a collaboration Building trustful working relations requires time and needs to be ani There are no trustful relations among project partners The cooperation is perceived as a permanent competition and or as a situation of enduring conflicting interests Conflicts and challenging issues remain undis cussed Mistrust has evolved as modus operandi not fulfilled by certain team members project partners have at their disposal appropri ate methods to communicate effectively and whether sufficient options for knowledge trans fer exist also see topics 4 and 6 the different project parties perceive themselves as competitors rather than partners mated by the persons that seek to work collaboratively and successfully 18 11 Social Climate CoTeQ Questions How would you assess the current social climate in the project and What is your opinion on the handling of mistakes that occur in the project Explanation A good social climate and respectful
10. es e consider how to emphasize the necessity for a co e it may occur that team members show insufficient Operation and underline the advantages of a suc commitment due to strong competition among cessful collaboration It must be your goal to project partners A situation of competition either achieve a strong and clear commitment among all really exists or team members have the impres project partners sion of a competitive atmosphere in the project In either case it can have a negative impact on the e consider how to improve communication within quality of cooperation in the project the project team so that each member s contribu tions become more apparent to everyone involved e It is possible that project members contributions are not visible to their colleagues In this case some team members may be under the impression of contributing more to the project s success than others The reasons for this imbalance can differ Obviously there are work tasks that are not as visible as others And one team member might also be more extroverted than another Conclusion Collaborating effectively requires the certainty among all project parties that everyone commits himself equally to a successful outcome 10 3 The Project Team s Image CoTeQ Question How well do project members pull together in order to achieve the project s goals Explanation Collaborative projects may differ strongly depending on the team
11. es have been suffi ciently defined and or allocated e the project staff is familiar with the respective agreements e whether agreements concerning interfaces and responsibilities require modifications e there are trustful relationships among project partners If good relationships among colleagues exist precise definitions of interfaces and re sponsibilities become negligible Conclusion A project is successful if interfaces are precisely defined Greater success is possible if a project team is capable of dealing dynamically with interfaces and responsibilities 15 8 Flexibility CoTeQ Questions From your perspective How do project partners deal with changes in the course of the project Explanation Extensive advance planning and preferably regulated processes facilitate a project s success Although especially in inno vative projects unforeseeable changes and adjustments often become necessary This requires a certain level of flexibility and responsiveness among project partners in order to meet the need for modifications appropriately within valid boundaries CoTeQ Score If the results of your CoTeQ survey show a low score in this area the possible reasons are Conclusion Flexibility considered as an ability to flexibly meet changing requirements is a vital factor for state of the art Project partners do not respond appropriately when project procedures urgently require modi fications a
12. gh Step 4 Completing the Survey Once all responses are submitted CoTeQ will analyze and chart the project team s state ments A Kiviat graph represents average scores on eleven different axes Along with the Kiviat graph additional data will be provided to round out the evaluation results Step 5 Discussion of results For the project team to view the survey s re sults the administrator needs to grant access It is advisable to arrange a team meeting for further discussion of the results Both the CoTeQ tool online as well as this manual offer assistance in interpreting the results Step 6 Follow up surveys CoTeQ allows you to run follow up surveys Your project team s scores obtained in each run through are automatically saved Given that a survey is to be conducted again at a later point in time this enables a project team to compare results And thereby it is possible to monitor the quality of cooperation in the course of time Data Protection 1 Skills 12 Benefit 2 Commitment 11 Social 3 The Project Climate Team s Image 4 Communi 10 Trust cation 5 Cultural Aspects 6 Data Exchange 9 Personal Contacts 7 Interfaces amp Responsibilities Runde 2 Frage Min Max Kompetenzen 4 4 Wie beurteilen Sie insgesamt die fachlichen Kompetenzen der Projektpartner Wie erg nzen sich die Kompetenzen der Projektpartner Engagement Bitte beurteilen Sie das Engagement de
13. if needed all project partners are aware of their col leagues specific cultural characteristics and spe cialties Organizational measures are being taken in or der to balance cultural differences Further the company could arrange for a social event e g a joint dinner so that there is a chance for all team members to get to know each other per sonally Conclusion Without cultural knowledge and awareness it may be difficult for team members of different cultural backgrounds to collaborate in a project If cultural diversity is understood as a vital resource everyone will consider the project as enriching 6 Data Exchange CoTeQ Questions Are you satisfied with the data flow e g how urgently needed data are provided to you by other project part ners and From your perspective how would you assess the ratio between loss of expertise and knowledge gain within the project Explanation It is essential in projects that team members exchange mentionable amounts of data This data may contain sensitive information and or confidential corporate knowledge Thus in order to ensure a constant information flow or to avoid knowledge drain all project partners are demanded to handle data exchange in a responsible and secure manner CoTeQ Score If the results of your CoTeQ survey show a low score in this area the possible reasons are Team members are not informed thoroughly enough about
14. nd adjustments The demand for flexibility and quick responsive ness in the project has not been communicated clearly enough among team members The required changes and modifications are con sidered to be counterproductive among team members Due to rather inflexible organizational conditions and rigid control mechanisms within the project team members can not respond adequately to changing requirements in the everyday project activities collaboration 16 Recommended Course of Action Clarify whether the organizational structure of the project allows an adequate balance between the requirements for flexibility and stability all team members are aware of the project s organizational structure as well as the corporate culture Project members that usually work in rather hierarchic organizations do not necessar ily have the ability to work independently and autonomously project team members are aware of their re spective room for maneuver 9 Personal Contacts CoTeQ Questions In order to achieve a successful collaboration or at least improve working procedures How well do project partners get to know each other personally and What is your opinion on face to face meetings among team members How do they correspond to the pro ject s requirements and demands Explanation Based on our research we know that in order to establish a trust based collaboration it is very importa
15. nt for team members to get to know each other personally This is a critical factor for a successful project Personal contacts among project members enable colleagues to anticipate their co workers characters behaviors goals and the different ways how one works Thus trust based collaboration is so much easier where colleagues do not feel like strangers towards each other Furthermore problematic issues and challenging situations are much easier straightened out where team members know each other personally CoTeQ Score Recommended Course of Action If the results of your CoTeQ survey show a low score in You could this area the possible reasons are e organize a meet and greet workshop at the be e It may occur that team members who are re ginning of a collaboration so that project members quired to collaborate on a certain subject have get to know each other and to allow everyone to become aware of themselves as colleagues Possi never met before e g due to large geographical l l ble chances and advantages of the collaboration as distances Thus their anonymity prevents them l l l l ON well as possible risks could also be discussed in the from achieving successful outcomes course of such an event e Face to face meetings or opportunities allowing for colleagues to communicate on a rather in formal level might not be given due to restricted time resources and or financial budgets e There might be personal
16. on tech niques in order to settle certain disputes and e Inthe course of the project it may occur that engage in conflict management team members have made bad experiences with some of their colleagues e There might be resentments or open conflicts among some project staff Conclusion A team that identifies as a whole and pulls together is able to reduce inefficiencies to a minimum 11 4 Communication CoTeQ Questions How would you assess the technical infrastructure for communication in the project and Concerning the quality of communication among project partners how well are you able to exchange and dis cuss views ideas issues with them Explanation For a project s success communication is a critical factor Possible challenging issues are physical distances among project mem bers time considered as a resource and it may also be difficult especially during early stages of a project that team members do not know each other personally Further effective communication depends on the team members language skills as well as the use of appropriate communication tools In other words Communication includes social economical and technical aspects CoTeQ Score Recommended Course of Action If the results of your CoTeQ survey show a low score in Check whether this area the possible reasons are a a e the existing technical infrastructure functions e The project s technical communica
17. ong project staff Remember The team knows itself best 1 Skills CoTeQ Questions How would you assess your project partners technical skills and How well do the project partners skills complement each other Explanation A good and effective cooperation depends strongly on the skills and competencies of the team members involved in the project If skills and competencies are allocated reasonably then a successful and trust based collaboration is possible CoTeQ Score If the results of your CoTeQ survey show a low score in this area the possible reasons are Team members doubt that their colleagues have sufficient technical skills The team requires specific competencies that are necessary in order to work effectively Competencies could be cast double and there fore lead to differences in opinion among team members Recommended Course of Action You could identify and display the team members skills and competencies as well as personal attributes of all team members Then find out how well they fit together for the project in inter organizational projects schedule a meeting with all project partners to discuss the composition of the project team for internal projects re think the current com position of the project team together with man agers from the different divisions and or com pany sites take measures in order to develop the project team s skills and competencie
18. ous to team members but chances and risks are not spread evenly among project partners e In the run up of the project possible benefits brought by the collaboration have not been pointed out e The project members are not convinced of the predicted benefits ment this in written form discuss the distribution of chances and risks among project partners and if required ad mit changes In order to clarify existing reservations among project partners try to detect these Conclusions Without clearly pointed out benefits project members will not be able to value the advantages of a collabora tion and thus it will be difficult to establish an efficient work flow 20 13 Open Question CoTeQ Question Are there in your opinion any other important subjects concerning this cooperative project that need to be discussed among the project partners Explanation At the end of the CoTeQ Survey team members have the opportunity to discuss topics and issues that have not been cov ered by the previous questionnaire This open question is an indispensible part of a team s self analysis Hence it is in the open question where concrete issues can be raised that are significant for the project s progress Interpretation Recommended Course of Action Read carefully through all project members state The actions that need to be taken strongly depend ments Do not omit any items in a subsequent team on
19. r anderen Projektpartner Teamverstandnis Wie gut ziehen alle beim Verfolgen des gemeinsamen Projektziels an einem Strang Kommunikation 5 5 5 5 Wie bewerten Sie die technische Infrastruktur f r die Kommunikation 6 8 mit den Projektpartnern zur Kommunikationsqualitat Wie gut k nnen Sie sich mit den Projektpartnern besprechen und austauschen Create New Project Start New Survey Round R Survey Trust_CoTeQ_Test2 Trust_CoTeQ_Test 3 Survey n i n 4 Please make sure that all participants are informed about the following hint In order to use CoTeQ effectively please bear in mind that this tool depends strongly on its users honest responses CoTeQ users can be certain that any data concerning the project as well as personal information given in the survey will remain anonymous Therefore no project member can be tracked by his personal statements Given this fact you may honestly give your own opinion without constraint These guidelines assist you in understanding the different dimensions of cooperation that CoTeQ picks out in order to measure the quality of cooperation The dimensions are In this chapter we will elaborate briefly on each of the eleven dimensions You will also get to know how to interpret your CoTeQ score properly We do not intend to tell you exactly what actions need to be taken in certain areas We can only make a few recommendations and encourage a constructive debate am
20. ral diver sity It is therefore necessary for team members to have adequate language skills and to get training if needed Furthermore cultural diversity is given in most working environments This can cause problems among colleagues if there is a lack of cultural awareness or acceptance among team members It is essential for project members to consider differences and behave respect fully towards colleagues CoTeQ Score If the results of your CoTeQ survey show a low score in this area the possible reasons are Project partners are not able to communicate effectively due to language problems Having the same language skills does not necessarily mean that everyone speaks the same everyday language Project partners are not aware of the fact that cultural differences influence communication That is why one team member might misunder stand his colleague s manners as rude behavior or even misbehavior Cultural differences also involve areas outside of work E g in some countries it is common prac tice to spend leisure time with the colleagues from work There might be differing interests among project partners that are misinterpreted as cultural dis crepancies Recommended Course of Action Clarify whether the team members are able to speak the com mon language well enough so that collaboration is possible meeting minutes of all important team meetings are taken so that a debriefing is possible
21. ro By you Ge I lt ii iorn seme trent eters mnie te ana ea er ne eC renee oo en en eee 6 Ill Interpreting the survey scores and dealing with project matters that require action 8 ly Perms of Use Data Proteci n oeieo he eis cies tek nes sae aa een ache ents 22 Structure of this manual and reading cues In the first chapter this user manual introduces you into the basic idea and concepts of the CoTeQ During the course of the second chapter it is shown how to use the tool In the third chapter interpretation guidelines are given to evaluate the survey data However depending on how familiar you are with the CoTeQ you may skip the first two chapters and solely draw on the third chapter while discussing the data within the team What is the Cooperation and Team Questionnaire CoTeQ The tean knows itself best Dear User CoTeQ stands for Cooperation and Team Questionnaire CoTeQ serves as an analy sis tool for project teams that work to gether in a cooperation With CoTeQ it is possible to conduct a very quick and simple survey among project members concerning the quality of their cooperation It is also possible to regularly accomplish a Quick Check CoTeQ deals with the following co operation dimensions 1 Skills 12 Benefit 11 Social 2 Commitment 3 The Project Climate Team s Image 4 C i 10 Trust eel na cation 9 Personal 5 Cultural Contacts Aspect
22. s 6 Data 8 Flexibility Exchange 7 Interfaces amp Responsibilities CoTeQ poses 20 questions to the project staff According to the dimension these questions will then be assigned to twelve axes as shown in the picture above We do not want to give the impression that by applying CoTeQ it is possible to meas ure the exact quality of a given cooperation or of an everyday situation in work life Common evaluation methods auditing techniques and benchmarking procedures do not adapt typical everyday situations in a work project accurately Often results provided by such tools are not worth the required efforts and costs Despite or maybe because of that fact CoTeQ has great potential What is CoTeQ CoTeQ is a digital check list that allows you to organize and reflect on a cooperation pro ject in a more structured manner CoTeQ picks out different subject matters that need to be considered when building a collaborative trust based working atmos phere These items result from our empirical research on everyday situations in coopera tion projects From our point of view these questions affect a cooperation as much as technical issues or budget matters With CoTeQ it is possible to highlight human and social factors of collaborative working situations that prove to be both enriching and challenging Thus CoTeQ touches on critical soft aspects of a cooperation project CoTeQ offers food for thought an
23. s if necessary in addition to human resources development Conclusion A team s performance is based on the coordination of the project members skills and competencies 2 Commitment CoTeQ Question Please assess your project partners commitment Explanation In order to achieve a trust based and successful collaboration there needs to be a give and take relationship concerning project partners commitment Collaborative work will only take place if all team members commit themselves equally to the project s success Many times problems arise in the course of a project if one party is either under the impression that they are contribut ing more than the other team members or if there actually is an imbalance regarding different partners commitment Thus each party collaborating in the project needs to be certain to receive a quid pro quo from the other project partners CoTeQ Score Recommended Course of Action If the results of your CoTeQ survey show a low score in Depending on your analysis score you should this area the possible reasons are e consider how to strengthen the group identity r In the course of a project it can occur that an US within the team You could organize team building versus them mentality has formed between dif events such as a joint workshop or designing a ferent project parties e g persons groups divi poster together for the project together sions sites or even compani
24. s identity A team can be characterized by a shared image such as a very pronounced us feeling or there can be feelings of antipathy and aversion among team members Depending on a team s identity a collaboration can be successful or fail Especially in the context of trust based cooperation where project partners share a common goal it is urgently necessary for team members to see themselves as part of the whole and to trust in each other It needs to be understood that a collaboration will only succeed if everyone pulls together CoTeQ Score Recommended Course of Action If the results of your CoTeQ survey show a low score You could in this area the possible reasons are e point out the common goal to the project team You should emphasize that this goal can only be achieved effectively in a collaborative coopera tion e There is the impression within the project that some partners make solo efforts and possibly benefit more than others e make clear that since the whole team sits in one boat it is impossible for one party to benefit from the others failure e There is a high degree of anonymity among pro ject staff and there are few opportunities for team members to get to know each other per sonally e g in face to face meetings Sa l e take team building measures to improve the e Team members do not clearly recognize their group s identity commonly achieved goals a e if necessary consider using mediati
25. tion infra well and sufficiently in order to allow an effec structure is insufficient Apart from using E Mail tive communication and telephone it can be helpful to additionally communicate via instant messaging video te e whether the given amount of time allows for an lephony and video conferencing as well as face effective communication to face meetings e whether there is an atmosphere of resentment e Without knowing each other personally it may discontentment and or dissatisfaction among be difficult for project partners to establish a ba project team members sis for communication Time issues might also play a role e Sometimes communication is rather difficult among project staff due to personal reasons Conclusion Success in a project is unthinkable without a well functioning mode of communication An effective communication is a precondition for the project s successful outcome 12 5 Cultural Aspects CoTeQ Questions The agreed common language in the project is English German any other language How effectively are team members able to communicate in this language and Given a certain degree of diversity among project members regional national cultural backgrounds differ ent corporate cultures etc how does this affect a successful collaboration Explanation Challenging situations in the context of transnational collaboration projects can arise in the areas of language and cultu
26. ures and delays are being communi cated but also positive achievements of the co operation additional measures concerning team building could be useful in order to approve the social climate among project members you can be of assistance when it comes to tack ling mistakes e g arranging for a mediation Conclusion A good social climate in the project is an indispensable condition for an effective collaboration 19 12 Benefits CoTeQ Questions From your point of view How does your company benefit from taking part in such a project collabora tion and Chances and risks that result from such a collaboration how evenly are they distributed among project members Explanation In a successful trust based cooperation it is essential that all project partners may benefit from their commitment In order to achieve a good social climate within the project each project partner needs to recognize his respective advantages and possible gains Ideally the cooperation project is a win win situation CoTeQ Score Recommended Course of Action If the results of your CoTeQ survey show a low score You could in this area the possible reasons are O e e g in a meeting point out clearly the win win e The possible benefits obtained by the collabora situation of the collaboration project and docu tion are assessed as too limited e Possible benefits and advantages of the collabo ration are obvi
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