Service Manual - Altehandys.de
Contents
1. T E RA 19 9 0ASSEMBLY DISMANTLEMENT PROCEDUREG cccsssscssssscsssssccsssccesssecessccesssecessscccssssccessscsesssscccessees 20 9I DUISMANEBEMENSTE 5 Misa etudes isa 21 pM tiic E 21 9 3 ONAE vere vede ee 27 LOODEFAUETS SET MM ORDERED CREE 28 10 T RESET GCUSTOMER PARAMETERS ette e ete ete eee edt tees ape tet ehe ei deque da 28 10 2 Use or THE GSM STRING RSAV on 47728 4 29 11 0SOLUTIONS IN CASE OF PROBLEM DURING TEST csssccssssssssssccsssccesssccssssccessssccesssccessseccsssscessees 29 MOBILE DOES NOT S WITCH eU ud retested Wane howe Mees 29 11 2 CHARGE DOES NOT START OR NO CHARGER 30 11 3 THe pispLay sHow No SIM carp PLEASE INSERT YOUR SIM carb SIM FAILURE cece 30 DUISPEAYABROBEEMS Lee cect ences tht eM n etd certe E A E Penden sa ante EEE to pre tei cans 30 T 1 5 BUZZER PROBLEMS eere AG sca e ce More tUe ene tbe Ee eer ve ec eq read oO MEIGS 30 11 6 No SOUND IN 0 enhn nene esse nnne se e nisse e eese s esse se ese E see ess2. Each returned product must have an IRIS code to identify the failure 32 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS PHILIPS Philips Consumer Communications CUSTOMER SERVICES Author Fabrice Tant Approval Jean Pierre Hollande Operational Manager SERVICE REPAIR SUPPORT PROCEDURE PCC VY 691 E TCD188LVL2 0026 TF MLD Creation Date 26 06 2000 Page 33 of 30 ANNEX 2 Recommended Part List TCD188 COMMON PARTS Out of Warranty REFERENCE DESIGNATION POSITION REPAIR LEVEL 4311 257 60746 4311 257 60735 4311 257 51237 4311 258 10153 4311 250 40154 4311 250 40164 4311 250 40223 4311 258 73511 2722 171 07182 2422 033 00293 4311 254 24642 4311 254 21265 242203300293 431125751445 431125751455 431125872452 431125872462 431125872413 312242720943 PCC VY 691 E TCD188LVL2 0026 TF MLD FRONT SHIELDING REAR SHEILDING ASS Y REAR HOUSING ASS Y C12C13 SUPPORT CONTACT ASS Y SCREW M1 6x13 5 SCREW M1 6x9 SCREW TORX M1 6 4x4 FIXE ANTENNA C13 DB LCD AD 47306 CON CCM04 1402 R901 GASKET MICRO C13DB GASKET LCD C13 C13DB CON CCM04 1402 R901 B50 Plus Top cover Batt Ass y AAWB Slim Top cover Batt Ass y AAAWB Battery Slim 700 mAH Battery Plus Standard Charger EC Fast Charger Europe 33 0101 0102 0104 0113 0178 0176 0177 1708 1710 1501 0179 0180 1501 0090 0090 gt gt gt NNSS NN NM MN P PHILIPS CUSTOMER SERVICES SERVICE REPA
3. White screw Wires disposition under battery contacts 9 2 16 Check the white screw presence on the Shielding 9 2 17 Check the JOINT BUZZER presence 9 2 18 Take plug the Vibrator cable to the small connector and set the VIBRATOR in the right location 9 2 19 Take attach the BATTERY CONTACTS in the connector SUPPORT CONTACT 9 2 20 Dispose the wires above the connector Warning no Wire should be discernable after the rear housing lock 9 2 21 Take put the REAR HOUSING on the product 3 1 small screw 4 25 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 26 of 30 white screw label 5 9 2 22 Take the electrical screwdriver 9 2 23 Take and screw down a M1 6x9mm white screw on the HOUSING 9 2 24 Take and screw down 5 M1 6x13 5mm screw on the HOUSING 9 2 25 Take and screw down a M1 6x4 4mm screw on the SIM connector location 9 2 26 Stick the LABEL on the back 9 2 27 Screw the ANTENNA 26 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Dat
4. 8 to 13 0 to 1 28 to 33 0 to 1 48 to 53 0 to 1 0 0 2 44 0 Plug the connector of the charger into the right socket at the base of the PRODUCT 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 20 of 30 The battery symbol should indicates the state of the charge process Bars moving means the battery is charging Steady means the battery is fully charged If the battery is completely discharged the battery icon will only appear 2 to 3 minutes after being connected to the charger 8 3 2 Remove the charger by unplugging the connector of the charger out of the right socket at the base of the PRODUCT Remove the battery Remove the Production Test SIM card by gently sliding it out of the slot 9 0 Assembly Dismantlement procedures During dismantlement and assembly operations an antistatic bracelet must be used 20 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDU RE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 21 of 30 9 4 Dismantlement 9 1 1 Unscrew the ANTENNA 9 1 2 Take the product remove TOP COVER and BATTERY 9 1 3 Remove the SIM card 9 1 4 the electrical screwdriver
5. SIM FAILURE If the SIM card cannot be inserted check for any foreign part and try to remove it Check the SIM card connector All contacts must be at the same level Examine that no dust is present on the connector contacts and on the SIM card contacts If the SIM card connector is defective change it f the test SIM card can be detected but the message SIM Failure remains with customer card his card must be damaged Ask the customer to contact his network operator Otherwise send the mobile to repair 11 4 Display problems Contrast icons and matrix of the display can be checked with the test SIM card by pressing keys 5 6 and 7 If everything is working in test configuration that means that a phone setting is disable or not suitable It can be solved in the phone menu Change the LCD if necessary not for small scratches Otherwise send the mobile to repair 11 5 Buzzer problems Buzzer tone can be checked with the test SIM card by pressing keys 1 and If it does sound properly change the buzzer If the failure can t be found out then send the mobile to repair 30 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 31 of 30 11 6 sound in Loudspeaker Check microphone and earpiece change them
6. 9 1 5 Unscrew the M1 6x4 4mm screw on the SIM connector location 9 1 6 Unscrew the 5 M1 6x13 5mm screws 9 1 7 Unscrew the M1 6x9mm white screw 9 1 8 Remove the REAR CABINET 9 1 9 Remove the WHOLE BOARD from the FRONT CABINET 9 1 10 Remove the BATTERY CONTACTS from the connector SUPPORT CONTACTS 9 1 11 Unfasten the vibrator 9 1 12 Remove the LCD JOINT 9 1 13 Unfasten the LCD Warning Do not put your fingers on Zebra connector and copper areas 9 1 14 Unfasten the SUPPORT EARPIECE 9 1 15 Unscrew the M1 6x9mm white screw 9 1 16 Unfasten the SHIELDINGs 9 2 Assembly 9 2 1 Take set down the REAR SHIELDING on the antistatic tablecloth 9 2 2 Take the BOARD and fix it on the REAR SHIELDING 9 2 3 Check the presence and the straightness of the antenna contacts m3 a PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 22 of 30 Antenna contact Positionnig tip 9 2 4 fix the FRONT SHIELDING on the BOARD 9 2 5 the electrical screwdriver screwdriver power 0 18 Nm 9 2 Take and screw down a M1 6x9mm white screw on the SHIELDING 9 2 7 Attach the SUPPORT EARPIECE on the FRONT SHIELDING 22 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188L
7. Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 35 of 30 E PLUS 4311 254 34852 WINDOW DEEP BLUE 0080 2 4311 257 53243 FRONT HOUSING ASS Y NB 0103 2 4311 258 60103 KEYBOARD HOLDER NB 0110 2 D2 43 11 254 35901 WINDOW D2 AQUA GREEN 0080 2 4311 254 35891 WINDOW D2 NAVY BLUE 0080 2 4311257 53253 FRONT HOUSING AQUA GREEN 0103 2 4311 257 53243 KEYBAORD HOLDER NB 0103 2 431125860113 KEYPAD HOLDER AQUA GRE 0110 2 4311 258 60103 KEYBOARD HOLDER NB 0110 2 sga PCC VY 691 E TCD188LVL2 0026 TF MLD
8. Rx Qual 1 62 124 83 dBm 0 to 1 Rx Level 1 62 124 60 dBm 48 to 53 Rx Qual 1 62 124 60 dBm 0 to 1 TCH LOOP SENSITIVITY BER at 85dbm 1 62 124 096 FER at 85dbm 1 62 124 096 BER at 102dbm 1 62 124 2 4496 FER at 102dbm 1 62 124 096 8 2 7 Specification 1800 Mhz PCC VY 691 E TCD188LVL2 0026 TF MLD 18 PHILIPS PHILIPS Philips Consumer Communications CUSTOMER SERVICES Author Fabrice Tant Approval Jean Pierre Hollande Operational Manager Test Parameters EMISSION Phase error RMS Phase error Peak Frequency Error Power Ramping Modulation Switching Transcients Power reading Output Power RECEPTION Rx level Rx Qual Rx Level Rx Qual Rx Level Rx Qual TCH LOOP SENSITIVITY BER at 85dbm FER at 85dbm BER at 102dbm FER at 102dbm SERVICE REPAIR SUPPORT PROCEDURE Channel Level 0 5 10 0 5 10 0 5 10 0 5 10 0 5 10 0 5 10 512 635 760 885 512 635 760 885 Level 15 Level 10 Level 5 Level 0 512 635 760 885 100dbm 100dbm 80dbm 80dbm 60dbm 60dbm 512 635 760 885 8 3 Charging IGN Ignition Battery 8 3 1 PCC VY 691 E TCD188LVL2 0026 TF MLD 19 PCC VY 691 E TCD188LVL2 0026 TF MLD Creation Date 26 06 2000 Page 19 of 30 Standard Specification 0 to 5 0 degree 20 to 20 degree 180 Hz to 180 Hz Mask Mask Mask 0 5 0 dBm 10 4 0 dBm 20 3 0 dBm 30 2 0 dBm
9. Vyxxxxx VY made in Le Mans SA made in Singapore EO made in Shenzhen Left corner displays 9 Display product 12NC and software version The mobile s vibrator is running Left corner displays 0 09 IMEI TEST 449680 50 for TCD168 06 made in Singapore 50 made in Le Mans 69 made in China Serial Number Check digit Left corner displays FA GOOD XX Must be Good Left corner displays 12 Power Channel level ignore reading Left corner displays C 13 15 PHILIPS PHILIPS Philips Consumer Communications CUSTOMER SERVICES Author Fabrice Tant Approval Jean Pierre Hollande Operational Manager A Left arrowhead Audio loop local effect Press B left dot again Press lll Right arrowhead Press I Right arrowhead again Press MENU Carkit Audio loop on off Press MENU again Press OK button V Memory Test Press OK button V Press Up button A Press A button again Press Green button Press Green button again Press Red button Press Red button again SERVICE REPAIR SUPPORT PROCEDU RE Creation PCC VY 691 E TCD188LVL2 0026 TF MLD Date 26 06 2000 Page 16 of 30 LocalEffect XX XX XX XX Left corner displays TypBat xxxx ignore the number TmpRad displayed Left corner displays oD CAR KIT XX XX ignore reading Left corner displays 4 10 Flash Checksum
10. m 3 Press key 3 AUDIO xx xx Audio loop test Speak XX XX XX XX to Mic and listen echo from Speaker Press key 3 again Left corner displays 3 02 55 4 Antenna test Tx Level 05 default CHANNEL 001 default Press key 4 again Left corner displays 4 03 Press Key 5 All pixels and hard icons on Press Key 5 again Left corner displays 5 04 Press Key 6 Checkerboard 1 pixel on Checkerboard test Press Key 6 again Left corner displays 6 05 14 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS PHILIPS Philips Consumer Communications CUSTOMER SERVICES Author Fabrice Tant Approval Jean Pierre Hollande Operational Manager Press Key 7 Inverted Checkerboard Press key 7 again Press key 8 Eeprom Status Press Key 8 again Press Key 9 Product information Compare information with label printed on back case Press key 9 again Press key 0 Vibrator Test Press key 0 again Press IMEI Test Compare IMEI with label printed on back case Press again Press FA Status Press again 13 Press C Power Test Press C again PCC VY 691 E TCD188LVL2 0026 TF MLD SERVICE REPAIR SUPPORT PROCEDURE PCC VY 691 E TCD188LVL2 0026 TF MLD Creation Date 26 06 2000 Page 15 of 30 Checkerboard 2 pixel on Left corner displays 7 XXXXXXXX No digit 1 or 2 allowed XXXXXXXX Left corner displays 8 07 PN number
11. 4311 255 00781 e Test SIM Card SP Part No 4311 255 00782 e RF Cable Part No 941 555 1 AMP e Digital Multimeter Recommended Model Fluke Specification with current reading in mA 6 0 TEST amp INSPECTION PLAN 4 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDU RE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 5 of 30 The following test amp inspection plan is derived from the Product Test Reference for SAVVY VOGUE 6 1 User Interface Test Using of TEST SIM Card SP Production to test DUT as follow On Off Button LCD Back light Keyboard Test Buzzer Test Audio Test Antenna Test LCD IMEI E prom Status Production Number Transceiver 12NCs amp Software Version 9 E 99 9 9 9 With a fast charger connected to the PRODUCT car kit perform check on charging IGN Ignition Battery 6 2 RF Test The radio test must be performed with a Digital Radio Test Set connected with the specific RF cable to the mobile RF connector 00000000 5 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager 6 o
12. IR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDU RE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 34 of 30 B France FTM 4311 254 34852 WINDOW NAVY BLUE 0080 2 4311 254 34872 WINDOW CORAL BRONZE 0080 2 4311 257 53243 FRONT HOUSSING ASS Y NB 0103 2 4311 257 53268 FRONT HOUSSING YACHT 0103 2 4311 258 60103 KEYBOARD HOLDER NB 0110 2 431125860123 KEYPAD HOLDER C14 COR B 0110 2 Spain TELSTRA 4311 254 34861 WINDOW AQUA GREEN 0080 2 4311 254 34851 WINDOW DEEP BLUE 0080 2 4311 254 34841 WINDOW BLUE WAVE 0080 2 4311 254 34871 WINDOW YACHT METAL 0080 2 4311 257 53253 FRONT HOUSSING AQUA GREEN 0103 2 4311 257 52193 FRONT HOUSING ASS Y NB 0103 2 4311 257 53233 FRONT HOUSING ASS Y LB 0103 2 4311 257 53263 FRONT HOUSING YACHT META 0103 2 4311 258 60113 KEYPAD HOLDER AQUA GRE 0110 2 4311 258 60103 KEYBOARD HOLDER NB 0110 2 4311 258 60093 KEYPAD HOLDER ASS Y LB 0110 2 4311 258 60123 KEYPAD HOLDER C14 COR B 0110 2 TELECEL 4311 254 34852 WINDOW DEEP BLUE 0080 2 4311 254 34842 WINDOW BLUE WAVE 0080 2 4311 257 53243 FRONT HOUSING ASS Y NB 0103 2 4311 257 53233 FRONT HOUSSING ASS Y LB 0103 2 4311 258 60103 KEYBOARD HOLDER NB 0110 2 4311 258 60093 KEYPAD HOLDER ASS Y LB 0110 2 0 Germany 34 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author
13. PHILIPS Philips Consumer Communications CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 1 of 30 Service Manual Repair for Cellular Telephone SAVVY VOGUE DUAL BAND Level 1 amp Level 2 PHILIPS NJ og 1 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDU RE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 2 of 30 Service Manual Updated dates DATE MODIFICATION PAGE 27 06 2000 CREATION CONTENTS 1 0 5 4 2 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 3 of 30 2 0 SCOP A E S E E EEE ETE TATTO T STE EEE 4 ZO REFERENCE 4 4 0 GLOSSARY ACRONYM LIST ivissscssscssssissessssecsesesacssasctccsavccsssesecesscnsssnsadcsasoeseodedesesss sbodeseosecdaeacebessssedesbecebocseedseees 4 5 0 TEST EQUIPMENT AND TOOLS wississesssstiscsvesesstesss
14. VL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 23 of 30 Screw presence Zebra copper area 9 2 8 Fasten the KEYPAD don t forget to lock the connector Connector to lock 9 2 8 Take and fix the LCD on the BOARD 9 2 9 Attach the SUPPORT EARPIECE on the FRONT SHIELDING 223 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 24 of 30 9 2 10 Remove the LCD PROTECTION 9 2 11 Take put THE LCD JOINT on the LCD EARPIECE Fastened Earpiece LCD module Window protection Inserts 9 2 12 Take turn around the FRONT CABINET on the antistatic tablecloth 9 2 13 Check the presence of the 6 inserts and the window s film protection 9 2 14 Blow on the LCD with the ionizing gun 24 PCC VY 691 E TCD188LVL2 0026 TF MLD Inserts 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 25 of 30 9 2 15 Take the whole BOARD return it into the FRONT CABINET Vibrator Check the Joint buzzer
15. and hoid the key to activate the 8LVL2 0026 TF MLD function PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 10 of 30 10 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS Phiips Consumer Communications _ NNNM CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 11 of 30 New text message s Silent mode Network if on you received new messages if on phone willnot your phone is if flashing the memory is full ring or beep except registered to a network you need to delete old massages for the alarm clock d flashing registration before you can receive new ones is in progress Battery level New voicemail Roaming Reception quality the bars indicate the if on there are your phona the more bars are battery level 4 bars new messages is registered shown the better is full no bars waiting in your to a foreign the reception means recharging is voicemailbox network needed mw Finaersz 4 Melody 5 Arrows indicate in which directions Cursor you can go using the indicates that you can Graphics area Compass key enter numbers or text displays the clock and guides you letrrig
16. e 26 06 2000 Operational Manager Page 27 of 30 9 3 Overview 0f s PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Operational Manager Date 26 06 2000 Page 28 of 30 43112542151x EARPIECE HOLDER ASSEMBLY 431 257 6048 LoD MTUE SCREW1LEXO 4311 250 4016x FRONT SHA EIN 4311 257 5121x REAR SHEONG 4311 257 5122x ASSEMBLY C12 10 0 Defaults Settings 10 1 Reset customer parameters To reset customer parameters it must use a GSM String This Gsm String is 28 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 29 of 30 RSAV or 7728 So the defaults settings of the manufacturer are actived 10 2 Use of the GSM string or 7728 Procedure to follow Turn on the mobile a SP SIM card is not necessary Enter the Gsm String RSAV or 7728 You can see Reset but the customer parameters are not reset yet Turn off the mobile When you will turn on the defaults settings will be actived 11 0 Solutions in case of problem during tests If
17. e tete se 31 117 COMMUNICATIONS PROBLEMS es Pt lesan eee Ese Le youn e pee eta e be ve poe RETRO 31 11 8 DEFECTIVEANTENNA 31 11 9 KEYBOARD PROBLEMS A 31 11 10 CAN T SEND SMS eese en eese essa e esse e eese ense 31 3 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDU RE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 4 of 30 1 0 PURPOSE This document establishes the functional test procedures for service repair of SAVVY VOGUE transceiver 2 0 SCOPE The test plan is applicable to all level of service repair of SAVVY VOGUE transceiver 3 0 REFERENCE 4 0 GLOSSARY ACRONYM LIST Protective plastic over the LCD displa Software Hardware configuration of the Mobile Matrix for types of SW used on the different Hardware Authorized Service Center National Service Center Test SIM card Use for functionality of Philips Mobiles Test SIM card SP SIM card used to simulate user interface and allows radio tests PN y Hardware TestSIMcard 5 0 TEST EQUIPMENT AND TOOLS Equipment Tools e Production Test SIM Card Part No
18. elease from tester 8 25 followings parameters must be checked in TCH loop mode Emission parameters Power level RMS phase error Peak phase error Frequency error Power ramping Reception parameters Rx level Rx quality BER Byte Error Rate FER Frequency Error Rate Generally the test sequences built in the testers will be used to check the mobile You must assess that the test sequences limits comply with the standard specifications 17 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES PCC VY 691 E TCD188LVL2 0026 TF MLD SERVICE REPAIR SUPPORT PROCEDURE Creation Date 26 06 2000 Page 18 of 30 Author Fabrice Tant Approval Jean Pierre Hollande Operational Manager 8 2 6 GSM Specification 900 Mhz Test Parameters Channel Level Standard Specification EMISSION Phase error RMS 1 62 124 5 10 15 19 0 to 5 0 degree Phase error Peak 1 62 124 5 10 15 19 20 to 20 degree Frequency Error 1 62 124 5 10 15 19 90 Hz to 90 Hz Power Ramping 1 62 124 5 10 15 19 Mask Modulation 1 62 124 5 10 15 19 Mask Switching Transcients 1 62 124 5 10 15 19 Mask Power reading Output Power 1 62 124 Level 19 5 dBm 4 4 dB 1 62 124 Level 15 13 dBm 2 4 dB 1 62 124 Level 10 21 dBm 2 4 dB 1 62 124 Level 5 32 dBm 1 0 dB RECEPTION Rx level 1 62 124 100 dBm 8 to 13 Rx Qual 100 dBm 0 to 1 Rx Level 1 62 124 83 dBm 28 to 33
19. esssshesecsssosicosdesessesopocndessbscdeatsdesaeassassontedsdeessonsceseseoaecsebeeuessesss 4 6 0 TEST amp INSPECTION 4 OT USER INTERFACE i etii ee rrr e reote er T ve ries ae ge EE ce e eo 5 2 RE TEST se ss as 5 7 0 BEFORE YOU STAR Di rr M C 6 T I DESCRIPTION OF THE TRANSCEIVER vides eve doce t Po Aser be VER 6 7 2 THE DISPLAY wads Seed DUNES SERVER Las 12 9 3 INSERTING THES IM CARD MICRO ettet err E ERN RES E ved ue EQ e s 12 7 4 INSERTING THE BATTERY AND BATTERY COVER ccccccccccccceceeececssssssssessesseeeeccceueeccecueeccesueeccesueeeceeueecseuacceeaneeeeeunees 12 7 5 REMOVING THE BATTERY COVER AND A a N 13 CHARGING THE BATTERY E e loris 13 820 TEST a SOT 6 DIDI BI H4 OE UR 14 8 1 InttiaAL FUNCTIONAL CHECK FOR TCD188 SAVVY ee emen hee hene hee e ne rese rese hse a eerie ne 14 eer t Ee sc m Le EA tide UA UE TEE Sarat TP PR LED 17 8 3 CHARGING IGN IGNITION BATTERY
20. f 30 7 0 Before You Start 7 1 Description of the transceiver 6 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 7 of 30 7 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD PROCEDURE Creation Author Fabrice Tant Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 8 of 30 8 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS Philips Consumer Communications CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 9 of 30 Compass koy Antenna use this key to navigate in the menus the OK key is used to validate information Display see next page Green CALL key press this key to dial the number or name on the pos display or use il to this key switches answer a call the phone on off a short press ends a CLEAR key and LOCK UNLOCK key 1o delete numbers and MENU koy letters on the display to enter and exit and lock or uniock the menus your keypad Keypad to enter numbers and text Microphone thot you have to press
21. for any reason the phone needs to be disassembled to fix a defect detected during the test procedure a complete functional test and a RF test must be done 11 1 The mobile does not switch on 29 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 30 of 30 Check the tactile feeling of the ON OFF button Remove the battery Check that both phone and battery contacts are not damaged Clean the contacts Plug the battery again to be sure that it is securely fitted Charge the mobile until the icon has stopped flashing Then unplug it from the charger and try to switch the mobile on If it s still not switching on try to fix the mobile If the failure can t be found out then send the mobile to repair 11 2 Charge does not start or no charger detection Check the charger contacts for dust or missing pins Check the mobile connector Remove the battery Check that both phone and battery contacts are not damaged Check the charger individually with a reference mobile If the charger is working properly try to charge the customer mobile with a reference battery If neither the battery nor the charger is to be incriminated send the mobile for repair 11 3 The display show No SIM card Please insert your SIM card Or
22. ht 2 text lines through the menu and to enter numbers back orward and text or to read text messages end of menu Depending on the network 1 PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 12 of 30 7 2 The display 7 3 Inserting the SIM card Micro 7 3 4 Remove the SIM card from its support and slide the card into the appropriate slot in the battery compartment the chip must be facing inwards and towards the bottom of the transceiver 7 4 Inserting the Battery and Battery Cover 7 4 1 Slide the battery onto the contact near the middle of the transceiver and press the battery in place 7 4 2 Hook the battery cover onto the hinges on bottom of transceiver and press forward until the latch catches 12z PCC VY 691 E TCD188LVL2 0026 TF MLD PHILIPS PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Operational Manager Date 26 06 2000 Page 13 of 30 7 5 Removing the Battery Cover and Battery 7 5 1 Press on the latch on the back of the transceiver and lift off the battery cover Lift up on the bottom of the battery and remove from the transceiver 7 6 Charging the ba
23. if necessary If the failure can not be found out then send the mobile to repair 11 7 Communications problems Sound quality can be checked in audio loop test sound distortion whistling echo f the mobile passes the radio test successfully we can assume that the phone is working properly The customer must check the coverage area of his network operator or that he is not using the phone in a radio shadow outside the coverage area in a tunnel or between tall buildings f the mobile does not pass the radio test send the mobile for repair 11 8 Defective antenna f the antenna is broken or curved gt replace it 11 9 Keyboard problems The keyboard can be checked with the test SIM card If a key or a row is not responding check the keyboard change it if necessary If the failure cannot be found out send the mobile to repair 11 10 Can t send SMS messages Check the center number Maybe it is empty or wrong ANNEX 1 31 PCC VY 691 E TCD188LVL2 0026 TF MLD 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SU PPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDURE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 32 of 30 IRIS REPAIR CODING SYSTEM Symptom code The code 0000 is used for No Fault Found Condition code 1 NO ACTION 2 LEVEL 3 QUALITY 4 NOISE 6 PHYSICAL PROBLEMS 7 SPECIAL FUNCTIONS 8 OTHER CONDITIONS P
24. ignore Number Flash constructor ID Flash type ID ignore OK displayed vertically on the right Left corner displays W OB User Melody Left corner displays A 0 MANUAL TEST GOOD i Left corner displays gt gt 0E MANUAL TEST BAD Left corner displays OF 8 1 4 If any of the step failed functional refer to Chapter 10 8 1 5 Perform visual check on battery connectors car kit connectors and casing If corrosion or deform send to NSC for repair 8 1 6 If the product is good it is considered as a NFF product All the NFF products must be directly returned to the customer PCC VY 691 E TCD188LVL2 0026 TF MLD 16 5 PHILIPS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 17 of 30 8 2 RF Test 8 2 1 The Test SIM Card 5 must be inserted in to the phone before starting the test 8 2 2 Set the equipment as shown in picture chapter 6 2 The RF cable to use is made by Part 941 555 1 8 2 3 Set in the offset field of the radio tester a 0 3dBm lose for GSM Tests and a 0 5dBm lose for tests 8 2 4 The followings operations must be done Synchronization Registration Call set up from the mobile Voice loopback check sound quality Call release Call set up from tester Call r
25. ower problem Charging problem Display function Physical damage General function Special requirements Constant 4 1117 Short autonomy 121 Does not charge battery problem 166 Damaged plug socket problem 185 Upgrade to be done only 2 lntermitent 119 Does not switch on 136 Character pixel absent 169 Defective antenna 171 Faulty clock function 187 Symptom not available ATwohous f1 Switch on off recurent 138 No backlight 166 Broken LCD 178 Faulty memory function after switch on d 11X Other Pow Sup problem 138 No backlight z No reception 220 Reception level Transmission problem 240 Noisy communication Special communication 21A interrupted problem 231 No emission 244 Echo problem 4 communication 234 No radio link between 277 No ringing dial tone 2 z Handset amp Base 278 No buzzer ring 5 279 Not registering 510 No audio Audio level problem 560 Poor Audio recording Poor special audio 521 Low audio level answering function Hands free problem 9 3 8 5 No mechanical Mechanical noise V B1B Vibrator not operable 648 Foreign parts inside 6 5 GID Pilot compass key not operable E No data processing Special data processing SIM card problem g operation function problem 781 Simblock 47 715 No keyboard operation 774 Defective 782 IMSI 1 qu No subscription 775 update failure 783 Does not read SIM card 9 785 SIM Error Bx a
26. ttery 7 6 1 With the battery attached to the phone plug the connector into the right socket at the base of the phone 7 6 2 Plug the transformer unit into an AC power socket 7 6 3 The battery icon on the transceiver s display indicates the state of the charge process e Bars moving means the battery is charging e Steady means the battery is fully charged If the battery is completely discharged the battery icon will only appear 2 to 3 minutes after you connect the charger 13 PCC VY 691 E TCD188LVL2 0026 TF MLD E PHILIPS Philips Consumer Communications CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC VY 691 E TCD188LVL2 0026 TF MLD Author Fabrice Tant PROCEDU RE Creation Approval Jean Pierre Hollande Date 26 06 2000 Operational Manager Page 14 of 30 8 0 Test Procedures 8 1 Initial Functional Check for TCD188 Savvy Vogue 8 1 1 Insert the Test Production Card into the SIM Reader at the back of the cellular phone and clip on a charged battery on to the phone 8 1 2 Press ON Button for at least 2 second and the LCD of the product shows the message FA GOOD 8 1 3 Following the instructions Press Key 1 Continue Buzzer signal Press Key 1 again Left corner displays 1 00 The mobile sleeps for 5 minutes or wakes up after a key press and display the error code 00 means sleep mode successfully achieved Press key 2 Sleep Mode Test Press key 2 again Left corner displays 2 01
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