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IP Phone 2007 User Guide

1. 46 Accessing display diagnostics 24 47 Choosing a Local DialPad Tone 47 Viewing telephone information 2000000 48 DIAGNOSHICS wf tac ew dR EE Re eee Sa Be Ae gece 49 Configuring call log options 205 49 Configuring the Callers List log 49 Configuring New Call indication 51 Configuring Preferred Name Match 52 Configuring Area Code Setup 53 Choosing a Ring type 0 cee eee 55 Enabling or disabling Call Timer 0000 56 Enabling On hook Default Path 56 Changing feature key labels 2 00 00055 57 Configuring Name Display format 60 Making a call 40200 a RB KAN R ARA PN tenat t dees eee 62 Using Off hook dialing 0 ee ee 62 Using On hook dialing 0 0 ee 62 Using Handsfree dialing 0 0 0 cee eee 63 Using Live Dialpad 0 0 0 0 ee 65 Using the Directory applications 65 Making a call using the Corporate Directory 66 Making a call using the Personal Directory 67 Making a call using the Callers List 67 Making a call using the Redial List 68 Using Predial Xa cae KANA KA PALA ee dees 69 Using Autodial 0 0 0 cee 70 Using Ring Again aaaea
2. Entering text using the pop up keyboard A full uppercase and lowercase keyboard and a number pad are available to enter text The user can type on the keyboard with the stylus The pop up keyboard can be used to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing the keyboard can be used to enter digits 0 9 as well as star and pound Other characters are ignored Entering and editing text Entering text using the USB keyboard The USB keyboard when connected can be used to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing the keyboard can be used to enter digits 0 9 as well as and Other characters are ignored When on a call the function keys f1 f2 f3 f4 f5 f6 f7 and f8 can be used to control the telephone Table 4 shows the function keys and their associated action during telephone calls Table 4 USB keyboard function keys during telephone calls Function key Action f1 Go to handsfree mode f2 Go to headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular telephone jack This results
3. Enter the Override FFC again EE H The other two persons on the call aaa receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected D 3 To terminate the call press the Goodbye key Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on aaa You receive a busy signal after dialing a aaa telephone number Additional call features Choose one of the following Tap the Override soft key Enter the Override FFC to initiate a Forced Camp on Note The person you called receives a tone You receive a ring or ringback ora busy or engaged signal depending on the options chosen You are now camped on to the number you dialed Hang up the telephone After the person you called finishes the existing call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension Cr d After your telephone rings lift the handset Note You can program your telephone for either Camp on or Call Waiting but not both Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy or engaged signal a
4. Additional telephone features To delete an entry Press the Up Down navigation keys to scroll and to highlight the desired entry Tap the Delete soft key Choose one of the following Tap the Confirm soft key Tap the Cancel soft key Press the Up Down navigation keys to scroll and to highlight the desired entry Choose one of the following Tap the Dial soft key to dial the resulting number Tap the Cancel soft key to exit without dialing Additional telephone features Using the Callers List The Callers List feature logs all incoming calls Callers List can store up to 100 entries in the list After the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the tim and date of the call e the number of times the caller calls Entries in the Callers List are sorted according to the time calls are received Note Calling party name display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access the Callers List tap the Directory soft key and select Callers List Note If password control is enabled enter your SCPW at the p
5. 130 Hospitality features AA 132 Setting Automatic Wake Up 2 2205 132 Activating Message Registration 134 Using Maid Identification aa 135 Displaying Room Status a 136 External Server Applications ana 139 Flexible Feature Codes FFC 140 Regulatory and safety information 141 OOP won esia ee hae ee wee ee eae 143 DenAn regulatory notice for Japan 143 About the Nortel IP Phone 2007 About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection The IP Phone 2007 provides all the functionality of the IP Phone 2004 using a graphical user interface GUI In addition advanced text and graphic based Web centric applications are supported The IP Phone 2007 does not support the IP Phone Key Expansion Module KEM Some features are not available on all telephones Consult your system administrator to verify which features are available for your use About the Nortel IP Phone 2007 Basic features The IP Phone 2007 supports the following features 12 programmable feature soft keys four context sensitive soft keys providing access to a maximum of 10 features For information about context sensitive soft keys see New in This Release Communication Server
6. 2 Use the Up Down navigation keys to scroll and highlight Restore all key labels 3 Choose one of the following Yes or No Tap Yes to change all feature soft keys to default values Note When labels are changed to default values you cannot undo the change The label settings must be reentered Tap No to exit without changing the soft keys Restore one default label To restore one feature soft key label tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu 1 Tap the Select soft key Configuring services on the IP Phone 2007 2 Use the Up Down navigation keys to scroll and highlight Restore one key label 3 Tap the Select soft key 4 Tap the feature soft key 5 Choose one of the following Yes of No Tap Yes to change the feature soft keys to default values Note If you change a label to default values you cannot undo the change The label setting must be reentered Tap No to exit without changing the soft key Configuring Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats first name last name last name first name To configure the Name Display format tap the Services soft key and select Telephone Options Configuring services on the IP Phone 2007 To configure the Name Display format 1 Press
7. Autodial disappears and the stored number appears 4 Assign a label to the soft key Note After the label is assigned the number disappears and only the label appears on the screen next to the soft key Making a call To display an Autodial number 1 Tap the Display soft key 2 Tap an AutoDial soft key in the upper display area to display the number associated with that soft key To use Autodial oo a 1 Lift the handset T N 2 Tap an AutoDial soft key in the upper AutoDia display area to dial the number associated with that soft key Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings after the person you called becomes available Ring Again automatically redials the number To activate Ring Again ana 1 Dial a number and receive a busy tone aaa Or no answer Making a call 2 Choose one of the following Tap the Ring Again soft key aaa Enter the Ring Again Activate FFC To call a Ring Again party after you receive notification Co a 1 After receiving the notification ring lift the handset or if you are using the headset go to Step 2 2 Tap the Ring Again soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following Tap the Ring Again soft key a aaa second time 0G saa Enter the Ring Again Deactivate
8. FFC Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following Cr a 1 To redial using the handset a Lift the handset 26 b Tap the line DN soft key 2 To redial without lifting the handset tap 248 the line DN soft key twice the last number dialed is automatically redialed Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number 1 Tap the Speed Call Controller soft key The triangular icon flashes indicating programming mode a TE 2 At the prompt aaa Enter a one two or three digit code 0 999 lf required dial the access code Making a call 3 Tap the Speed Call Controller soft key again to save the code and number The flashing icon turns off To make a Speed Call C a 1 Lift the handset 2 Tap the Speed Call Controller soft key H 3 Dial the Speed Call code to pag automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call Co a 1 Lift the handset 2 Choose one of the following
9. H 2 Dialthe DN where you want to forward aaa your calls aaa 3 Tap the Forward soft key To deactivate Call Forward Choose one of the following m e Tap the Forward soft key e Lift the handset and enter the Call Ca a Forward All Calls Deactivate FFC While away from your desk To reinstate Call Forward to the same number Tap the Forward soft key twice Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls rowed 1 Choose one of the following Tap the Internal Call Forward soft key T d Lift the handset and enter the Internal Call Forward Activate FFC aes 2 Dial the DN to which your internal calls naa are to be forwarded nomad 3 Tap the Internal Call Forward soft key While away from your desk To deactivate Internal Call Forward Choose one of the following Tap the Internal Call Forward soft Lift the handset and enter the ow a Internal Call Forward Deactivate T FFC To reinstate Call Forward to the same number Ea Tap the Internal Call Forward soft key mowa twice Using Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone To activate
10. Pref Name Match Off 4 Choose one of the following Tap the Select soft key to save the Ki Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 Configuring Area Code Setup Using the Area Code Setup menu a user can save up to three area codes After an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering is also performed when you scroll through your Callers List To configure an area code tap the Services soft key select Telephone Options and select Call Log Option from the menu To configure default area codes three maximum 1 Press the Up Down navigation keys to a scroll and to highlight Area Code Setup sect 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and to highlight one of the following 1st Code 2nd Code 3rd Code 6c8 4 Tap the Select soft key ane 5 Use the dialpad to enter the new area aaa code at the prompt Configuring services on the IP Phone 2007 6 Choose one of the following Ga O Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings To edit area code display 1 Press the Up Down navigation keys to
11. Tap the System Speed Call seus esce SScUsr soft key Tap the System Speed Call Controller SScCtl soft key Making a call ana 3 Dial the Speed Call code to ase automatically dial the number Using Hot Line Use the Hot Line feature to automatically dial a specific number To use Hot Line Tap the HotLne soft key to automatically dial Hottne the number Using Intercom calling Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member To make an Intercom call Ca a 1 Lift the handset inom 2 Tap the Intercom soft key saa 3 Dial the one or two digit code for the pag desired intercom group member Making a call To answer an Intercom call while on a line other than your Intercom group line asih O mom Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Tap the Intercom soft key and begin to speak Answering a call Answering a call Each incoming call causes the telephone to ring the line DN soft key to flash and show a and the message indicator lamp to flash To answer a Call Choose one of the following da a Lift the handset T e Press the Handsfree button located on the left side of the handset e Tap the line DN soft key beside the Co a LCD indicator as it flashes e Press the Head
12. 2 05 19 Call features and Flexible Feature Codes 19 Security features ee 19 Using encrypted calling a 20 Managing your Station Control Password SCPW 20 Entering and editing text eee eee 23 Entering text using the telephone dialpad 23 Editing text using the soft keys aaa 24 Entering text using the pop up keyboard 24 Entering text using the USB keyboard 25 Connecting the components 222 aan 26 Before you begin 2c cee ee 26 Connecting the components of the telephone 26 Configuring IP Phone Local Options 28 Using Network Configuration a 28 Using the Local Diagnostics menu a 28 Using the Touch Panel Setup tool 29 Adjusting Contrast and Brightness 30 Using USB Devices 0 0 00 cee ee 32 Using TFTP Upgrade 2202 0c eee eee 33 Using Preferences cece eee e eee 34 Configuring services on the IP Phone 2007 37 Using the Telephone Options menu 37 Adjusting the volume 0 0 e ee eee eee 39 Adjusting the display screen contrast 43 Selecting a language cee ee 44 Tools MENU 2 2 eee 45 Configuring Live Dialpad 0 0 00005 45 Selecting Date and Time format
13. Deactivate Change Make Set Busy Virtual Office Terminal Log Off Activate Make Set Busy Deactivate Virtual Office Terminal Log On Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operat
14. Choose one of the following If dialing locally press the Goodbye key If dialing the FFC remotely dial your DN Talking with more than one person Talking with more than one person This section describes features that enable conversations between more than two people Using the Call Join feature Use the Call Join feature to connect a call to an active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call 1 Tap the Conference soft key 2 Tap the line soft key that has the number 2488 of the caller you want to connect to your current call 3 Tap the Conference soft key to add the person on hold to your conversation Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for three or six people including yourself The number of people the conference feature supports depends on your telephone configuration To set up a conference call 1 While on a call tap the Conference soft Conf key to place the party on hold You receive a dial tone ih 2 Dial the number of the person you want TT to add to the conference call You can talk privately to the person you are adding at this time Note If you tap the Directory soft key you can also use Corporate Directory or Personal Directory Redial List and Callers List to find and dial the
15. Tap the Cancel soft key to keep existing settings Adjusting the volume To adjust the volume tap the Services soft key select Telephone Options and select Volume adjustment from the menu Choose one of the following e Ringer e Handset listen e Handsfree listen e Headset listen e Buzzer To adjust the Ringer volume 1 Press the Up Down navigation keys to scroll and to highlight Ringer Tap the Select soft key a f N The telephone rings 3 To increase or decrease the volume choose one of the following or Tap the Up or Down soft keys a Press the Up Down navigation keys Configuring services on the IP Phone 2007 or 4 Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings To adjust the Handset listen volume or 1 Press the Up Down navigation keys to scroll and to highlight Handset listen 2 Tap the Select soft key 3 To increase or decrease the volume choose one of the following Tap Up or Down soft keys Press the Up Down navigation keys 4 Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 To adjust the Handsfree listen volume 1 P
16. e To abandon the changes tap the Exit soft key The system responds with the message Save changes and the Yes and No soft keys display Choose one of the following Tap the Yes soft key to save the changes o Tap the No soft key to abandon the changes and exit to the Preferences menu 7 Tap the Exit soft key to return to the Preferences menu To exit from the Preferences menu Tap the Exit soft key to return to the main display Configuring services on the IP Phone 2007 Configuring services on the IP Phone 2007 The IP Phone 2007 Services menu lists the following submenus The Telephone Options menu is used by you or your system administrator to configure telephone preferences The Password Admin menu is used by you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office For more information see Using Virtual Office on page 123 Note Consult your system administrator to verify if the Password Admin Virtual Office Login and Test Local Mode menus are available on your IP Phone 2007 Using the Telephone Options menu Use the Telephone Options menu option to access the following Adjusting the volume on page 39 Adjusting the display screen contrast on page 43 Selecting a language o
17. 1 Press the Up Down navigation keys to scroll and to highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key Configuring services on the IP Phone 2007 2 Choose one of the following Tap the Select soft key to save the r 7 tone selection and return to the canca Telephone Options menu Tap the Cancel soft key to keep the existing settings Viewing telephone information The Set Info option displays the following e General Info Set IP Info e Ethernet Info Server Info e Location Info e Encryption Info To view the telephone information tap the Services soft key select Telephone Options and select Set Info from the menu To view the telephone information 1 Press the Up Down navigation keys to scroll through the list to view the telephone information A gt Tap the Cancel soft key to return to the Telephone Options menu N Configuring services on the IP Phone 2007 Diagnostics The diagnostics option from the Telephone Options menu is unsupported Tap the OK soft key to return to the Telephone Options menu Configuring call log options Use the Call Log option to configure the following preferences e Configuring the Callers List log on page 49 e Configuring New Call indication on page 51 e Configuring Preferred Name
18. 1000 Release 5 0 NN43001 115 Note Consult your system administrator to verify if your IP Phone 2007 is configured to support soft key functionality speaker for on hook dialing or on hook listening volume control bar for adjusting ringer speaker handset and headset volume four call processing fixed keys Hold Goodbye Handsfree Mute shared LAN access with a PC headset jack with On Off key automatic network configuration hearing aid compatibility large color touch panel display screen Web based applications support remote firmware download USB mouse and keyboard support About the Nortel IP Phone 2007 Telephone controls Figure 1 shows the IP Phone 2007 controls Figure 1 IP Phone 2007 Message waiting indicator rk Incoming call indicator Hold key pir ABA 7 NORTEL Handset 7 Programmable line DN feature keys self labeled Goodbye key Speaker p Display screen Dialpad j sa Navigation keys Handsfree LED im f pme 3 3 oo Stylus holder Handsfree key a Fa LI Mute Key Volume control bar Headset key 78 Context sensitive soft keys Ga es ki Use the Volume control bar to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the right side of the rocker bar to increase volume and press the left side to decrease volume CN Use the Goodbye key to terminate an a
19. 83 Redial List 68 Regulatory and safety information 141 Remote Call Forward 92 Resume Normal Mode 130 Ring Again 71 Ring type 55 Ringback ring tone 110 Room Status 136 S Secure your telephone 93 Security features 19 Set information 48 Speaker key 14 Speed Call 73 System Speed Call 74 T Telephone display 14 Telephone Options 38 Test Local Mode 129 Timed Reminder Recall 79 Touch panel 18 Cleaning 19 Setup 29 Transfer a call 78 U USB Devices 32 USB keyboard function keys 25 V Virtual Office 123 Virtual Office login 123 Virtual Office logout 126 Virtual Office on your Office telephone 125 Virtual Office on your office telephone 125 Voice Call 114 Volume adjustment 39 Volume control bar 13 Nortel Communication Server 1000 IP Phone 2007 User Guide Copyright 2007 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Document Number NN43118 100 Document Release Standard 01 03 Da
20. Match on page 52 e Configuring Area Code Setup on page 53 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default setting is Log all calls To log only unanswered calls tap the Services soft key select Telephone Options and select Call Log Options from the menu To log only unanswered calls 1 Press the Up Down navigation keys to scroll and to highlight the Incoming Calls option Gee 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and to highlight the Log Mode option Configuring services on the IP Phone 2007 To log all calls 4 Tap the Select soft key Press the Up Down navigation keys to scroll and highlight Log unanswered calls Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings Press the Up Down navigation keys to scroll and to highlight the Incoming Calls option Tap the Select soft key Press the Up Down navigation keys to scroll and to highlight the Log Mode option Tap the Select soft key Press the Up Down navigation keys to scroll and highlight Log All Calls Configuring services on the IP Phone 2007 6 Choose one of the following Tap the Select soft key to save the setting r GO Tap the Cancel soft key to keep the existing settings Conf
21. Remote Call Forward 1 Lifttheh t Cr a ift the handse 2 If calling from a telephone outside the TER system dial your direct system access number and wait for dial tone HHH 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature While away from your desk ana 4 Dial your SCPW A dial tone sounds aaa aga a ina Baa 5 Choose one of the following aga Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 saa 6 Dial the number to which calls are being aaa forwarded If calls are forwarded to an aisi invalid number a fast busy signal sounds 7 Press the key To deactivate Remote Call Forward Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using your SCPW To change your SCPW see Security features on page 19 To lock your telephone 1 Lifttheh t Cr a ift the handse While away from your desk To unlock your telephone 2 Dial the Electronic Lock Activate FFC 3 Dial your Station Control Password 4 Choose one of the following If dialing locally press the Goodbye key If dialing the FFC remotely dial your DN 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC 3 Dial your Station Control Password While away from your desk
22. are available Formats are based on the 12 hour and 24 hour clocks To select a date and time format tap the Services soft key select Telephone Options and choose Date Time from the menu To select the date and time 1 Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Tap the Select soft key to save the format and return to the setect or cancel Telephone Options menu Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 Accessing display diagnostics The display diagnostics option tests the telephone display screen and indicator lights To access display diagnostics tap the Services soft key select Telephone Options and select Display diagnostics from the menu To select Display diagnostics 1 Press the Up Down navigation keys to scroll through the list to view display capabilities eancel pa gut 2 Tap the Cancel or Quit soft key to return to the Telephone Options menu Choosing a Local DialPad Tone The Local DialPad Tone option produces dual tone multifrequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a Local DialPad Tone tap the Services soft key select Telephone Options and select Local DialPad Tone from the menu To choose a Local DialPad Tone
23. caller s number for accounting purposes 1 Tapthe Call Party soft key The caller is s placed on hold ane 2 Dial a charge account number or the aaa callers number aag Note For information about using the Charge soft key see Charging a call or charging a forced call on page 105 craw 3 Tap the Call Party soft key to return to the call While on an active call Displaying incoming calls Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information about an incoming call while on a call in progress a 1 Tap the Display soft key 2 Tap the flashing line DN soft key The Las call waiting information appears Note When used with other feature soft keys the Display soft key displays information associated with those feature soft keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To use Call Trace while on a call Gana Tap the Call Trace soft key While on an active call To use Call Trace without a Call Trace soft key or Choose one of the following Tap the Transfer soft key Tap the Conference soft key Dial the SPRE code followed by 83 or dial the Call Trace FFC to auto
24. dial the or cancel resulting number Tap the Cancel soft key to exit without dialing Making a call Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial aaa 1 Without selecting the line soft key enter the number to be dialed aaa Co a 2 Tapa line soft key to dial the number oe a 3 Lift the Handset after the called party fp answers or if in Handsfree mode begin to speak To edit a Predial number aaa 1 Use the dialpad to enter the number 2 Choose one of the following To erase all numbers tap the Clear crear or Delete soft key Reenter the numbers to be dialed To change numbers one at a time tap the Delete soft key to backspace Reenter the number Making a call ose el 3 Tapa line soft key to dial the number Using Autodial Use the Autodial feature to display store and automatically dial telephone numbers To store an Autodial number 1 Without lifting the handset tap the AutoDia appropriate AutoDial soft key Note The word Autodial appears next to the appropriate soft key on the display screen ane 2 Using the dialpad dial the telephone aaa number including access code to be om stored on the selected AutoDial soft key 3 Tap the AutoDial soft key a second time AutoDial to store the number on the selected soft key Note After a number is stored the word
25. for Japan N Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury se AR RERS ICRA UROCECCERCESL TTL BRAK ACTF PSREOMMIL DFR MICA MeN CHET WT MERISHE Me CRASS A ERANO BME RAIS A PETE KKORAEZOCEMHVET o MSN CHVETH ROB RI KSIHO MICISEALELY CCEA Lit S SREP ORWE ECPKERGEASSRORACESCEMHVET Regulatory and safety information Index A About the IP Phone 2007 11 Answer a call 77 Attendant Recall 81 AutoDial 70 AutoDial Transfer 103 Automatic Answerback 86 Automatic Wake Up 132 B Basic features 12 Buzz signal 104 C Calibrate the touch panel 19 Call features and Flexible Feature Codes 19 Call Forward 90 Call Join 96 Call Page Connect 104 Call Park 81 Call Pickup 86 Call timer 56 Call Waiting 88 Callers List 67 Calling Party Number 83 Camp on Forced 75 109 Centrex Exchange Line Switch hook Flash 105 Change feature key labels 57 Charge a call or charge a forced call 105 Conferee Selectable Display and Disconnect 98 Conference call 97 Configur
26. in severe damage to the IP Phone Consult your system administrator to ensure that you plug your set into a 10 100BaseT Ethernet jack Connecting the components of the telephone 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Choose one of the following connections a Fora telephone not sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN Ethernet port located on the back of the telephone identified with a LAN icon Plug the other end of the CAT5 line cable into the IP network b Fora telephone sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN Ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CATS line cable into the PC Ethernet port located on the back of the telephone identified with a PC icon and the other end into the Ethernet port of the computer Connecting the components 3 Contact your installation technician for the proper power option This telephone can be powered by an optional AC adapter or using Power over Ethernet WARNING If using an AC adapter you must use the IP Phone 2007 Global Power Adapter part number N0014020 or your telephone will fail to operate 4 Thread the cord around the strain relief retaining hook and channel p
27. scroll and to highlight Area Code Setup 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and to highlight one of the following 1st Code 2nd Code 3rd Code 4 Tap the Select soft key 5 Use the Clear soft key to clear the area code ane 6 Use the dialpad to enter the new area aaa code using the Delete soft key to naag remove errors Configuring services on the IP Phone 2007 7 Choose one of the following Tap the Select soft key to save the setting setect or Ganca i Tap the Cancel soft key to keep existing settings Choosing a Ring type The Ring type option sets the telephone ring tone To choose a ring type tap the Services soft key select Telephone Options and select Ring type from the menu To select a Ring type 1 Press the Up Down navigation keys to scroll and to highlight one of the ring types Tap the Play soft key to hear the ring Play tone 3 Tap the Stop soft key to stop the tone 4 Choose one of the following Tap the Select soft key to save the ring type and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Paan g p g k NY Na N Configuring services on the IP Phone 2007 Enabling or disabling Call Timer The Call Timer measures the length of each call To enable Call Timer tap the Services soft key select Telephone Options an
28. the Headset key a Hr 3 Dial the number aaa aoa To discontinue a Handsfree call D Press the Goodbye key Making a call To mute a Handsfree call Press the Mute key The LED indicator flashes Press the Mute key again to return toa two way handsfree conversation To switch from Handsfree mode to Handset mode CI Lift the handset To switch from Handset mode to Handsfree mode G c 0 To use a headset 1 Press the Handsfree key Replace the handset Connect the headset to the headset jack or the handset jack Press the Headset key Making a call To switch from Handsfree mode to Headset mode Lo Press the Headset key Using Live Dialpad Use Live Dialpad to dial a number using the telephone dialpad without having to pick up the handset press the handsfree key or press the line DN key 1 Leave the handset in the cradle aaa 2 Dial the number gag aaa aaa Ca a 3 After the called party answers lift the T handset 4 To terminate the call choose one of the G6 a following a Replace the handset into the cradle Press the Goodbye key Using the Directory applications You can make calls using various Directory applications available on your IP Phone 2007 The applications include e Making a call using the Corporate Directory on page 66 e Making a call using the Personal Directory on page 67 e Making a call using the Cal
29. the Up Down navigation keys to scroll and to highlight Name Display format 3 Press the Up Down navigation keys to scroll and to highlight one of the following Seect 2 Tap the Select soft key last name first name first name last name 4 Choose one of the following Tap the Select soft key to save the serect or cancan setting Tap the Cancel soft key to keep the existing settings Making a call Making a call This section describes features associated with making a call There are several ways to make a call from an IP Phone 2007 Using Off hook dialing C a 1 Lift the handset aaa 2 Dial the number 3 To terminate the call choose one of the pag following ec a Replace the handset into the cradle Press the Goodbye key Using On hook dialing 1 Leave the handset in the cradle me a 2 Tap the line DN soft key aaa 3 Dial the number after the dial tone aaa aaa sounds Making a call Cr a 4 When the called party answers lift the handset we 5 To terminate the call choose one of the oc 2 following Ca Replace the handset into the cradle Press the Goodbye key Using Handsfree dialing Use Handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode 1 Press the Handsfree key E 2 Ifa headset is connected press
30. 71 Using Last Number Redial 00000 e eee 73 Using Speed Call ee 73 Using System Speed Call eee 74 Using Hot Line ccst eristi ina ee 75 Using Intercom calling 0 cee ee 75 Answering a call 0c 77 While on an active call 2 00 eee 78 Placing a call on hold 000 e cece eee 78 Transferring a call e ee eee 78 Using Timed Reminder Recall 0 000 00 eee 79 Using Attendant Recall 0 0 0 81 Using Call Park 0 2 0 0 ee 81 Recording a Calling Party Number 83 Displaying incoming calls 0 0 00 cee eee 84 Tracing a malicious call a 84 INCOMING CAMS pA BIGAA oe ere eae ede eee DA 86 Using Automatic Answerback 2 0 005 86 Additional telephone features 116 Using the Personal Directory 0000 eae 116 Using the Callers List 0 0 0 0 c eee eee 119 Using the Redial List a 120 Using Virtual Office eee 123 Logging in to Virtual Office 00005 123 Using Virtual Office on your office telephone 125 Logging out of Virtual Office 2 126 Troubleshooting Virtual Office 126 Using Media Gateway 1000B 004 129 Using Test Local Mode 0 a 129 Resuming Normal Mode 2 2 130 Troubleshooting MG 1000B
31. NORTEL Nortel Communication Server 1000 IP Phone 2007 User Guide ererelorerererero TEKEN 00000 ooooonmnodooonhi oToTo oooonoronrargaq3ye 116 1G A NG atch a AON 10101010010168686858469 10 01000000000 OCCOCOCOGOOMM MHS ee 000010101010000009 1010101 Revision history Revision history May 2007 Standard 01 03 This document is issued to support Communication Server 1000 Release 5 0 This document contains information previously contained in the following legacy document now retired IP Phone 2007 User Guide NN10300 017 June 2006 Standard 3 00 This document is up issued to support Nortel Communications Server 1000 Release 4 5 August 2005 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 May 2005 Standard 1 00 This document is issued to support the IP Phone 2007 on Nortel Communication Server 1000 Release 4 0 Revision history Contents About the Nortel IP Phone 2007 2 200000es 11 Basic features AA Rae le ARNAN Be Ae peas 12 Telephone controls 0c eee ee eens 13 Telephone display 0c eee eee eaee 14 Application area 0020 eee 15 Tools and Navigation area aa 17 Touchipanel 221426660 act naan NAL Pees ods Sea NAG 18 Calibrating the touch panel 19 Using the stylus 0 0 ee ee 19 Cleaning the telephone screen
32. Office feature soft keys 4 5 and the Shift key are not available Note 4 A Virtual Office login from an IP Phone 2007 to an IP Phone 2002 or IP Softphone 2050 can be blocked in certain situations For more information regarding this consult your system administrator Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone 1 Tap the Services soft key 2 Press the Up Down navigation keys to scroll and to highlight Virtual Office Login Additional telephone features 3 Tap the Select soft key At the prompt enter your user ID Tap the Select soft key At the prompt enter the home SCPW Note 1 If the user ID is not found locally the message Locating Remote Server appears Note 2 After three failed login attempts wait one hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 19 A successful login transfers all the features the time the date and tones to your remote telephone from your office telephone Additional telephone features Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and is no longer operational A Logged Out message appears on your telephone alerting you that it is being used for Virtual Office
33. To regain operation of a telephone being used for Virtual Office Choose one of the following 1 To completely disconnect your office telephone from the remote telephone a Tap the Home soft key gag b Enter your user ID and password aon this logs the office telephone back on to your office network 2 To use your office telephone as the virwa remote telephone for Virtual Office tap a the Virtual soft key to log in to another IP Phone Additional telephone features Logging out of Virtual Office 1 Tap the Services soft key 2 Press the Up Down navigation keys to scroll and to highlight Virtual Office Logout 3 Tap the Select soft key Troubleshooting Virtual Office If you receive a Virtual Office error message it will appear on the LCD screen Table 5 lists error messages and actions to correct the causes Table 5 Troubleshoot Virtual Office Part 1 of 3 Displayed message Probable cause Actions Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again Automatic Call Log out of ACD Distribution ACD is IP Phone before logged in initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Set Make Set Busy active on ACD IP Phone Additional telephone features Table 5 Troubleshoot Virtual Office Part 2 of 3 Displayed message Proba
34. access Redial List tap the Directory soft key and select Redial List Note f password control has been enabled enter your SCPW at the prompt To dial an entry 1 Press the Up Down navigation keys to SE scroll and to highlight the desired entry Ca 2 Tap the Dial soft key Additional telephone features To delete an entry KA 1 Press the Up Down navigation keys to scroll and to highlight the desired entry Baco 2 Tap the Delete soft key 3 Choose one of the following eontr or Ganca Tap the Confirm soft key Tap the Cancel soft key To delete the entire Redial List ate 1 Tap the Delete soft key 2 Choose one of the following or Yes to delete the entire Redial List No to return to the previous screen Additional telephone features Using Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer your calls along with the features of your office telephone to a remote telephone Note 1 To verify if the Virtual Office feature is available for your use consult your system administrator Note 2 When designated as the office telephone the IP Phone 2007 can be activated for Virtual Office by an IP Phone 2002 IP Phone 2004 IP Phone 2006 IP Softphone 2050 or another IP Phone 2007 Note 3 When an IP Phone 2002 is logged in to an IP Phone 2004 IP Phone 2006 IP Phone 2007 or an IP Softphone 2050 using Virtual
35. ap the Select soft key er 2 Use the Up Down navigation keys to scroll to highlight Change FeatureKey label Ear 3 Tap the Select soft key Co 4 Tap the feature soft key to be changed Note If you tap a prime DN soft key an error message displays Configuring services on the IP Phone 2007 5 Enter the new information for the feature sai soft key label For information about entering text see Entering text using the telephone dialpad on page 23 Note Press the key until the desired character is displayed and then wait until the cursor moves before entering the next character Use the More soft key and the CASE or case soft keys to toggle between uppercase and lowercase Paksa 6 To enter special characters press the Up or Down navigation key to display i several sets of special characters Note To choose the special characters use the navigation keys to move right or left until the cursor is immediately before the desired character 7 Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu or Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 Restore all the default labels To restore all feature soft key labels tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu 1 Tap the Select soft key
36. ble cause Actions entered Invalid ID 1 Incorrect user ID Enter correct user ID entered user ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect user ID Enter correct user ID entered Invalid ID 3 Incorrect user ID Enter correct user ID user ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect user ID entered Enter correct user ID Remote telephone has no Station Control Password Notify system administrator Additional telephone features Table 5 Troubleshoot Virtual Office Part 3 of 3 Displayed message Probable cause Actions Permission Denied Incorrect user ID Enter correct user ID 4 entered Attempt to log intoa Go to an remote IP Phone IP Phone 2002 or 2002 or IP Softphone IP Softphone 2050 2050 from an and try again or IP Phone 2007 consult your local some restrictions system administrator apply Permission Denied Incorrect user ID Enter correct user ID 5 entered Remote telephone Notify system does not
37. call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone if a transferred call is not answered To use Timed Reminder Recall 1 Tap the Transfer soft key The call is put on hold 2 Dial the number to which the call is being aaa transferred While on an active call Choose one of the following to start the call timer Tap the Transfer soft key Replace the handset before the extension answers Note If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings Ca d Transfer Lift the handset to reconnect to the original caller Choose one of the following Tap the Transfer soft key and repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer While on an active call Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call Ata 1 Tap the Attendant Recall soft key and stay on the line until the attendant answers 2 Press the Goodbye key The caller a remains connected to the attendant Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Par
38. ctionality make and receive telephone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Tap the Services soft key 2 Press the Up Down navigation keys to scroll and to highlight Test Local Mode 3 Tap the Select soft key the telephone resets and registers to the branch office Additional telephone features Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Tap the Services soft key 2 Press the Up Down navigation keys to scroll and to highlight Resume Normal Mode 3 Tap the Select soft key the telephone registers back to the Main Office Troubleshooting MG 1000B If you receive a MG 1000B error message it will appear on the LCD screen Table 6 lists error messages and actions to correct the causes Table 6 Troubleshoot MG 1000B Part 1 of 2 Display message Local Mode Probable cause Test local mode Actions Tap the Services soft key and then select Resume Normal Mode Network problem Contact system administrator if the problem persists Additional telephone features Table 6 Troubleshoot MG 1000B Part 2 of 2 Display message Probable cause Actions Local Mode Gatekee
39. ctive call C73 Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold About the Nortel IP Phone 2007 raar Use the Navigation keys to scroll through l menus and lists appearing on the LCD display screen The key rocks for up down left and right movements Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset handsfree The speaker LED indicator lights to indicate when handsfree is active Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The mute LED indicator flashes when the mute option is in use Press the Speaker key to activate e When a message is left for the user the NORTEL Message Waiting Indicator MWI flashes ey Also this indicator flashes to indicate an incoming call when the ringer is set on The two keys on either side of the navigation key are context sensitive soft keys with labels appearing on the display screen Telephone display The IP Phone 2007 provides a large color touch panel display that supports color XML HTML content through an external application server About the Nortel IP Phone 2007 The IP Phone 2007 LCD display screen has two areas e Application area e Tools Navigation ar
40. d select Call Timer To enable or disable Call Timer 1 Press the Up Down navigation keys to scroll and to highlight either Call timer Off Call timer On 2 Choose one of the following Tap the Select soft key to save the or setting and return to the Telephone eal Es Options menu Tap the Cancel soft key to keep the existing settings Enabling On hook Default Path Using the On hook Default Path option you can use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable On hook Default Path tap the Services soft key select Telephone Options and select On hook Default Path from the menu To enable On hook Default Path 1 Select one of the following Handsfree enabled Headset enabled Configuring services on the IP Phone 2007 2 Choose one of the following _ Tap the Select soft key to save your Tap the Cancel soft key to keep existing settings Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or individually To rename feature key labels tap the Services key select Telephone Options and select Change FeatureKey labels from the menu Note If a feature key is configured as an autodial key the label does not change if the autodial key configuration changes To change a label serect 1 T
41. dbye key or replace the handset To use Automatic Post selection Additional call features The called party is either busy on the telephone or away from the telephone To page the called party there is no need to redial the number of the called party 1 Tap the Radio Page soft key A special RadPag 3 dial tone sounds ana 2 Dial the Radio Paging Access FFC The oes ringback tone sounds Note The paged parties can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset a time period and a 15 second high pitched tone sounds followed by silence Ps press the Goodbye key or replace the handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telephone 1 Lifttheh t Cr a ift the handse 2 Dial the Radio Page Answer FFC The aaa paging tone sounds aga ane 3 Dial your own DN to connect to the oes paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s telephone speaker To make a voice call 1 Lift the handset GC a ift the handse veca 2 Tap the Voice Call soft key and make
42. dministrator use only For detailed instructions see IP Phones Description Installation and Operation NN43001 368 Using the Local Diagnostics menu The Local Diagnostic menu contains tools that are used to diagnose local problems This menu is for administrator use only For detailed instructions see P Phones Description Installation and Operation NN43001 368 Configuring IP Phone Local Options Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus Calibration is required when stylus taps are not interpreted correctly To use the Touch Panel Setup tool PG 1 Tap the Tools icon 2 Tap the Touch Panel Setup soft key Touch Panel Set Up The screen displays a calibration map the CANCEL soft key appears and the system prompts you to Touch the center of the red ball 3 Using the stylus tap each of the dots in order starting with the red dot in the lower left portion of the screen and following the sequence as prompted 4 Tap the third dot the display changes to indicate the result of the calibration If the calibration is successful the telephone reports Data calibration is CORRECT prompts Save Data Calibration and displays the YES and NO soft keys and the calibration statistics Configuring IP Phone Local Options Choose one of the following yes Tap the YES soft key to save the calibration settings and exit to
43. e area code setup 53 Configure call log options 49 Configure Callers List log 49 Configure Local Options 28 Configure Name Display format 60 Configure New Call indication 51 Configure options 37 Configure Preferred Name Match 52 Connect the components 26 Contrast adjustment 43 Contrast and Brightness 30 Corporate Directory 66 D Date Time format 46 Directory applications 65 Display diagnostics 47 Display incoming calls 84 E Electronic Lock 93 Enhanced Override 108 Enter and edit text 23 External server applications 139 F Flexible Feature Codes FFCs 140 Forced Camp on 75 G Goodbye key 13 Group Call 99 H Handsfree dialing 63 Headset key 14 Hold key 13 Hospitality features 132 Hot Line 75 Hot Line feature 75 Intercom call 75 Internal Call Forward 91 L Language display 44 Last Number Redial 73 Local Area Network LAN 11 Local Diagnostics 28 Local Dialpad Tone 47 Local Mode 129 M Maid Identification 135 Make Set Busy 102 Malicious Call Trace 84 Media Gateway 1000B 129 Meet me page 112 Message Registration 134 Message waiting indicator 14 Mute key 14 N Navigation keys 14 Network Configuration 28 Normal Mode 129 O Off hook dialing 62 Onhook Default Path 56 On hook dialing 62 Override a busy signal 111 P Personal Directory 67 Place a call on hold 78 Predial feature 69 Preferences 34 Privacy Release 111 R Radio Page 112 Record a Calling Party Number
44. e the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e Thisis a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CORB RE ee eS ERR CV CCI DECK TTA B ERE CT CORED KERI CHAT SOLER AME LTWETR CO WEEDS FV ARPT LEY a VSMC LCA AN SL SEARRE ITL HEVET ARABIC Ho TELOR MWA LT FAY Regulatory and safety information Table 8 lists EMC compliance for various jurisdictions Table 8 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity charac
45. ea Figure 2 shows an example of an idle LCD display screen Figure 2 IP Phone 2007 LCD screen NORTEL i 01 13 3 16 SPV Priority 1 Application Area Tools NAV Area m Sa Note The display can differ from the above example To extend the life of the LCD panel the panel goes dark sleeps after a configured period of time For information about configuring the time before the display sleeps see To adjust the contrast and brightness on page 30 Application area The Application area provides e line and feature soft key status e information items such as caller number caller name feature prompt strings user entered digits date and time information or call timer if provisioned in the telephone options menu and set information About the Nortel IP Phone 2007 e feature soft keys e context sensitive soft keys Figure 3 shows the Application area Figure 3 IP Phone 2007 Application area gm j Programmable line DN Feature keys a 01 13 3 16 SPV Priority 4 Multi field display screen Forward Caters Redial Soft keys inbox Directory T Outbox Feature keys In the feature area the soft keys can show either text or icons Table 1 shows the soft key text and icon equivalents The text labels are displayed by default and are changed using the Tools menu For more information see To use the Button Customizing Tool on page 34 Table 1 Feature key te
46. eceive notification of a group call Talking with more than one person To end a group call Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call without affecting other members on the call Working without interruption Working without interruption This section describes features that provide uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy Choose one of the following __MakeSetBsy Tap the Make Set Busy soft key Lift the handset and enter the Make Set oo a Busy Activate FFC T To deactivate Make Set Busy Choose one of the following MakeSetBsy Tap the Make Set Busy soft key a second time to deactivate the feature ow a e Lift the handset and enter the Make Set T Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a Central Office CO that offers Centrex or
47. ephone The call features and FFCs must be assigned to your telephone and supported by system software Security features The following security features are available on your IP Phone 2007 e Using encrypted calling e Managing your Station Control Password SCPW About the Nortel IP Phone 2007 Using encrypted calling Your IP Phone 2007 supports secure communication using secure real time protocol SRTP media encryption feature If the feature is enabled a security icon appears on the screen when your call is encrypted Contact your system administrator to find out if this feature is enabled on your telephone Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic lock to prevent others from making calls from your telephone e Password protected telephone features for example Personal Directory Callers List and Redial List Your initial SCPW is defined by your system administrator For more information contact your system administrator To change your SCPW services 1 Tap the Services soft key reai 2 Press the Up Down keys to scroll and to highlight Password Admin Setect 3 Tap the Select soft key 4 Use the dialpad to enter your password ane at the prompt oar Y 5 Press the Up Down keys to scroll and Cec highlight New Password About the Nortel IP Phone 2007 6 Tap the Select soft
48. erence Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members 1 Lift the handset Cr d ift the handse Talking with more than one person 2 Tap the Group Call soft key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily When parties in your group are ona conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a group call EC O 1 Lift the handset Note the following about notification tones Ifyou are ona call and receive three ten second tones a group call is on your current extension Ifyou are ona call on another line and there is an attempt to join you to a group call you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not r
49. es 1 Dial a telephone number and receive a Bia busy signal 2 Choose one of the following Enhow Tap the Override soft key Enter the Override FFC The people aaa in the targeted call receive a tone for HA approximately one second After the aaa Override feature joins you to the call a short tone repeats every 16 seconds a 3 To terminate the call press the Goodbye key Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call To use Privacy Release in an established state Tap the Privacy Release soft key during a call Parties join the call by tapping the shared number DN soft key on their telephones Multiple Appearance DN feature Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page Lift the handset Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goo
50. ess 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key AH 5 Dial the Maid ID If you dial the wrong aaa Maid ID press the key and redial the aga ID RK 6 Tap the Room Status soft key Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module To read the status of a room rau 1 Tap the Room Status soft key Hospitality features a 2 Dial the Directory Number DN of the ues room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale Car 3 Tap the Room Status soft key To change the status of a room au 1 Tap the Room Status soft key Hospitality features 2 Dial the Directory Number DN of the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room fai
51. example German Deutsche Note Some languages may not be installed on your IP phone Contact your system administrator for more information on available languages 2 Choose one of the following Tap the Select soft key to save the desired language and return to the ssc cancel Telephone Options menu Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 Tools menu Use the procedure described in Using Preferences on page 34 to change the language for the local labels of the graphical user interface Configuring Live Dialpad Use Live Dialpad to dial a number using the telephone dialpad without having to pick up the handset press the handsfree key or press the line DN key Note The primary DN key is automatically activated To configure Live Dialpad tap the Services soft key select Telephone Options and select Live Dialpad from the menu To configure Live Dialpad 1 Press the Up Down navigation keys to scroll and highlight Live Dialpad 2 Tap the Select soft key M A 3 Press the Up Down navigation keys to scroll and to highlight one of the following i on off Configuring services on the IP Phone 2007 4 Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings Selecting Date and Time format Several date and time formats
52. exchange line type features To use Autodial Transfer when picking up an incoming trunk call 1 Tap the Centrex Switchhook Line Flash soft key and wait for an interrupted dial tone number desired Casa 2 Tap the AutoDial soft key to call the 3 Press the Goodbye key to end the call Additional call features Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request By linking two telephones together one person can signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone a Ha Tap the Buzz soft key The telephone linked Bz to your telephone buzzes as long as you hold the soft key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page soft key on an attendant console overrides and disconnects the telephones The telephones must reaccess the page trunk To connect to Call Page 1 Lifttheh t Cr a ift the handse HH 2 Dial the Page Trunk Access Code to aaa complete the connection to the page aan system 3 Make your announcement D 4 Press the Goodbye key Additional call features Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line S
53. have VOUA administrator Class of Service Permission Denied Incorrect user ID Enter correct user ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if the problem persists Server Unreachable Network problem Notify system 2 administrator if the problem persists Additional telephone features Using Media Gateway 1000B The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office Terminal Proxy Server TPS The IP Phone then registers with the MG 1000B and receives telephone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in local mode Local Mode appears on the telephone display when in local mode Using Test Local Mode Use the Test Local Mode feature to check local mode fun
54. ial the aaa number to where the call is to be naa transferred 5 Tap the Transfer soft key after you hear the telephone ring Note You can talk privately to the person at the transfer number before you tap the Transfer soft key To charge a call to an account when you add someone to a conference call 1 Tap the Conference soft key The call is placed on hold Additional call features 2 Choose one of the following Tap the Charge soft key aaa Dial the Call Detail Recording FFC aaa aaa aaa aaa 3 Dial the charge account number aaa aaa HHH 4 Dial the number of the person you want aaa to add to the conference aaa cont 5 Tap the Conference soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on see Using Forced Camp on feature on page 109 Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override HHH You receive a busy signal after dialing a aaa telephone number Additional call features 1 Choose one of the following Tap the Override soft key Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Choose one of the following Emo Tap the Override soft key again
55. iguring New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received The default setting is On To configure New Call indication tap the Services soft key select Telephone Options and select Call Log Option from the menu To configure New Call indication 1 Tap the Select soft key to select Incoming Calls Press the Up Down navigation keys to scroll and to highlight New Call Indication Na N 3 Tap the Select soft key 4 Press the Up Down navigation keys to scroll and to highlight one of the following C p gt NG New call indication On New call indication Off Configuring services on the IP Phone 2007 5 Choose one of the following Tap the Select soft key to save the setting Ge Ba Tap the Cancel soft key to keep the existing settings Configuring Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory The default setting is Off To configure Preferred Name Match tap the Services soft key select Telephone Options and select Call Log Option from the menu To configure Preferred Name Match 6 4 1 Press the Up Down navigation keys to Raa scroll and highlight Preferred Name Match 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and to highlight one of the following Pref Name Match On
56. increase the time before the display sleeps goes black tap the Up soft key beside the Sleep in label The sleep time increases from the default and provides settings for 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Note Extending the sleep time or never sleeping reduces the life span of the display screen To decrease the time before the display sleeps goes black tap the Down soft key beside the Sleep in label The time decreases from the default and provides settings for Never screen does not go black 2h 1 hours 1h 2 hour default 30m 30 minutes 15m 15 minutes 5m 5 minutes Tap the Exit soft key to exit to the main display Changes are saved automatically The USB Devices menu provides information about the Universal Serial Bus USB devices plugged into the USB port in the back of the telephone Configuring IP Phone Local Options To use the USB Devices 1 Tap the Tools icon The screen displays information about the device connected 3 Tap the Exit soft key to exit to the main display USB Devices 2 Tap the USB Devices soft key Using TFTP Upgrade The TFTP Upgrade menu is used to upgrade the firmware in the telephone This menu is for administrator use only For detailed information see P Phones Description Installation and Operation NN43001 368 Configuring IP Phone Local Opti
57. k can be used across networks A System Park Extension can be set to automatically park most calls To park a call on the System Park DN or your own DN During an active call tap the Park soft key twice Ca Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system While on an active call To park a call on a DN other than the System Park DN or your own DN Tap the Park soft key Dial the DN where you want to park the call Tap the Park soft key To park a call using the SPRE code or FFC Transfer or or Choose one of the following Tap the Transfer soft key Tap the Conference soft key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to Step 4 Choose one of the following Tap the Transfer soft key Tap the Conference soft key While on an active call To retrieve a parked call Cr a 1 Lift the handset rar 2 Tap the Park soft key as 3 Dial the DN where you parked the call sad Note f a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a
58. key apa 7 Use the dialpad to enter the new aaa password aaa ca 8 Tap the Select soft key to accept the new password Note If you are locked out of your IP Phone 2007 or forget your SPCW contact your system administrator Note The default configuration for Password Protection is off To turn password protection on or off directory 1 Tap the Directory soft key 2 Press the Up Down navigation keys to scroll and to highlight Change Protection Mode a 3 Use the dialpad to enter your password ees if Password Protection is enabled 4 Tap the Enter soft key About the Nortel IP Phone 2007 Press the Up Down navigation keys to scroll and to highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following Yes to accept the selection Noto return to the Directory menu Tap the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2007 using the following methods e Entering text using the telephone dialpad on page 23 e Editing text using the soft keys on page 24 e Entering text using the pop up keyboard on page 24 e Entering text using the USB keyboard on page 25 The use of any of these methods for text entry depends on the applica tion Table 2 shows the applications and input devices that can be used for text entry Tab
59. le 2 Application text entry Call server related applications Dialpad for example changing feature key labels adding personal directory entries or for dialing Pop up or USB keyboard for numeric entries only Graphical applications Pop up or USB keyboard Tools menu Pop up or USB keyboard Dialpad for numeric entries Entering text using the telephone dialpad You use the dialpad to enter text when you use features such as programming an Autodial soft key For example to enter the letter A press the number 2 key once To enter the letter C press the number 2 key three times Note No letters are associated with the number 1 or the number 0 key Entering and editing text When entering IP addresses with the dialpad the address is entered as XXX XXX XXX XxXX and the telephone translates this to XXX XXX XXX XXX Editing text using the soft keys You use soft keys to access text when you work with applications such as Personal Directory Redial List and Callers List Table 3 describes the soft key editing functions on the IP Phone 2007 Table 3 Editing soft key description Soft key Description Cancel Stop the current action Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Depends on application More Access additional soft keys
60. led inspection 6 Cleaning skipped 7 Not for sale Using the dialpad enter the new status code for the room A three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status 4 Tap the Room Status soft key External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007 For more information about the External Server Applications see the Nortel IP Phone External Server Applications User Guide NN43100 100 Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 7 to track the FFCs assigned by your system administrator Table 7 Flexible Feature Codes FFC Feature Automatic Wake Up Activate FFC Feature Malicious Call Trace Automatic Wake Up Deactivate Override Automatic Wake Up Verify Pickup Directory Number Call Detail Recording Charge Account Pickup Group Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Radio Paging Access Deactivate Call Park Radio Paging Answer Electronic Lock Remote Call Forward Activate Activate Electronic Lock Remote Call Forward Deactivate Deactivate Group Call Ring Again Activate Internal Call Forward Activate Ring Again Deactivate Internal Call Forward Station Control Password
61. lers List on page 67 Making a call e Making a call using the Redial List on page 68 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use Corporate Directory tap the Directory soft key and select Corporate Directory To search for a specific number aaa 1 When prompted use the dialpad to enter oes the desired name in the last name first name format 2 Tap the Search soft key to find the desired name A list of all the matches displays scroll and to highlight a name in the man 3 Press the Up Down navigation keys to Corporate Directory 4 Choose one of the following oa Tap the Dial soft key to dial the resulting number If there is no match to the search query start a new search or change the information in the initial search Tap the Cancel soft key to exit without dialing Making a call Making a call using the Personal Directory Using the Personal Directory feature you can store a maximum of 100 entries consisting of names and numbers To use Personal Directory tap the Directory soft key and select Personal Directory For more information about how to configure and use Personal Directory see Using the Personal Directory on page 116 To use the Personal Di
62. matically reconnect Incoming calls Incoming calls This section describes features used with incoming calls Using Automatic Answerback When the Automatic Answerback feature is active your set automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback O mo Tap the Automatic Answerback soft key To deactivate Automatic Answerback Tap the Automatic Answerback soft key GR again Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group To answer a call in your own call pickup group C a 1 Lift the handset Incoming calls 2 Choose one of the following Tap the Pickup soft key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup group Co a 1 Lift the handset 2 Tap the Group Pickup soft key or enter TGP ine Pickup Group FFC ana 3 Dial the pickup group number of the aaa ringing telephone Incoming calls To answer a call at a specific extension in any pickup group CI Using Call Waiting Lift the handset Choose one of the following Tap the DN Pickup soft key Enter the Pickup Directory Number FFC Dial the DN of the telephone that is ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sound
63. n page 44 Configuring Live Dialpad on page 45 Selecting Date and Time format on page 46 Accessing display diagnostics on page 47 Choosing a Local DialPad Tone on page 47 Viewing telephone information on page 48 Diagnostics on page 49 Choosing a Ring type on page 55 Enabling or disabling Call Timer on page 56 Configuring services on the IP Phone 2007 e Enabling On hook Default Path on page 56 e Changing feature key labels on page 57 e Configuring Name Display format on page 60 Note When an option has a sublist an ellipsis appears after the option In the Services menu the current setting for options is marked with a telephone icon Because this menu comes from the Call Server use the Up Down navigation keys for scrolling and tap the Select soft key To use the Telephone Options menu services 1 Tap the Services soft key 2 Press the Up Down navigation keys to scroll and to highlight Telephone Options Tap the Select soft key 4 Press the Up Down navigation keys to scroll and to highlight an option for example Language wo Tap the Select soft key The display provides information required to adjust your selection a Configuring services on the IP Phone 2007 6 Choose one of the following a cereal Tap the Select soft key to save changes and return to the Telephone Options menu
64. number of the person you want to add to the conference call 3 Tap the Conference soft key a second kani time to conference all parties together Talking with more than one person If the person you attempt to add to the conference is unavailable a 1 Press the Goodbye key 2 Tap the line DN soft key with the Las flashing status icon to return to your original call Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees 1 While on a conference call tap the GoniDsp Conferee Selectable Display soft key to turn on the LCD indicator Each tap changes the screen to show a different active conferee Note This action has no effect on the display of the telephones of the other callers involved in the conference a 2 Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off Talking with more than one person To disconnect a conferee 1 While on a conference call tap the Conferee Selectable Display soft key until the conferee you want to disconnect appears on the screen pe 2 Tap the DN soft key on which the 208 aj conference call is established a 3 Choose one of the following Fora single conferee press the Goodbye key If configured the Conf
65. ons Using Preferences Configure individual user preferences using the Preferences tool The Preferences menu contains the Button Customizing Tool and the Exit soft key To use the Button Customizing Tool PO 1 Tap the Tools icon Preferences 2 Tap the Preferences soft key Button Customizing Too 3 Tap the Button Customizing Tool soft key Three columns appear labeled Buttons Icons and Labels Buttons Icons Labels Configuring IP Phone Local Options The boxes shown with a black outline are the current settings 4 Tochange a soft key from displaying text to displaying the icon tap the associated icon button A black box appears around the icon Example to change the soft key labeled Inbox on the main display to the icon tap the Inbox icon 5 Tochange a soft key to display a custom label a Tap twice on the corresponding field in the Label column a blinking cursor appears and a black box appears around the label b Enter text by typing on the USB keyboard or the virtual keyboard c Tap elsewhere on the screen to stop editing the field Note The system truncates the label if the text does not fit into the display area of the soft key Configuring IP Phone Local Options 6 Choose one of the following To apply the changes tap the Apply soft key The system responds with the message Saving is in progress and then the message appears Saving is complete or
66. per unableto Notify system find endpoint from administrator Branch user ID Invalid ID 1 Local Mode Branch user ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Hospitality features Hospitality features Hospitality features are intended for hotel operations Setting Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call 1 Lift the handset Cy a ift the handse aaa 2 Dial the Automatic Wake Up Request wag aaa FFC aga aba 3 Dial the Automatic Wake Up time in a TE 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 D 4 Press the Goodbye key Hospitality features To deactivate an Automatic Wake Up call CGI 1 Lift the handset T aga 2 Dial the Automatic Wake Up Quit FFC D 3 Press the Goodbye key To verify the time for the Automatic Wake Up call 1 Lift the handset aaa 2 Dial the Automatic Wake Up Verify FFC aaa 3 Dial the Automatic Wake Up time in a EFE 24 hour time format hhmm If yo
67. pplications For more information see Entering and editing text on page 23 Touch panel You perform point and click operations on your IP Phone 2007 using the touch panel The touch panel is used with the graphical user interface GUI to present soft keys directly on the display You can activate all Line DN soft keys and feature soft keys by using the touch panel For important information about cleaning your touch panel see Cleaning the telephone screen on page 19 About the Nortel IP Phone 2007 Calibrating the touch panel You calibrate the touch panel through the Tools menu where you can fine tune the touch panel You are prompted to use the stylus to tap three targets For more information see To use the Touch Panel Setup tool on page 29 Using the stylus You operate the touch panel using a stylus or your finger However use of a stylus is recommended to avoid damage to the touch panel Cleaning the telephone screen Hold down the Goodbye key and then gently wipe the telephone screen with a soft dry cloth CAUTION Do not use any liquids or powders on the telephone Using anything other than a soft dry cloth can contaminate telephone components and cause premature failure Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your tel
68. ptions menu Tap the Cancel soft key to keep the existing settings Adjusting the display screen contrast There are two ways to adjust the display screen contrast e Services gt Telephone Options menu Tools menu Telephone Options menu To adjust the LCD display screen contrast tap the Services soft key select Telephone Options and select Contrast adjustment from the menu Tools menu The Tools menu method lets you adjust the contrast when the telephone is not connected to a call server For the procedure see Adjusting Contrast and Brightness on page 30 To adjust display screen contrast 1 To increase or decrease the display contrast level choose one of the ez following Tap the Up or Down soft keys Press the Up Down navigation keys Configuring services on the IP Phone 2007 2 Choose one of the following Tap the Select soft key to save the changes and return to the Select Ka cancel Telephone Options menu Tap the Cancel soft key to keep existing settings Selecting a language The display is available in multiple languages The language for parts of the display are locally configured using the Tools menu while others are configured through the call server To select a language Tap the Services soft key select Telephone Options and select Language re 1 Press the Up Down navigation keys to lt scroll and to highlight the desired language for
69. rectory scroll and to highlight a name in the Personal Directory aaa 1 Press the Up Down navigation keys to 4 2 Choose one of the following Tap the Dial soft key to dial the resulting number Tap the Cancel soft key to exit without dialing Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers are stored each additional caller overwrites the oldest entry To use the Callers List tap the Directory soft key and select Callers List For information about how to configure and use Callers List see Using the Callers List on page 119 To use the Callers List roa 1 Press the Up Down navigation keys to scroll and to highlight a name in the Callers List Making a call 2 Choose one of the following Tap the Dial soft key to dial the or resulting number Tap the Cancel soft key to exit without dialing Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers To use the Redial List tap the Directory soft key and select Redial List For information about how to configure and use the Redial List see Using the Redial List on page 120 To use the Redial List 1 Press the Up Down navigation keys to scroll and to highlight a name in the Redial List 2 Choose one of the following Tap the Dial soft key to
70. ress the Up Down navigation keys to scroll and to highlight Handsfree listen a 2 Tap the Select soft key 3 To increase or decrease the volume choose one of the following or Tap the Up or Down soft keys Press the Up Down navigation keys 4 Choose one of the following Tap the Select soft key to save the Aa P changes and return to the Seet Telephone Options menu Tap the Cancel soft key to keep the existing settings To adjust the Headset listen volume 1 Press the Up Down navigation keys to scroll and to highlight Headset listen Serect 2 Tap the Select soft key Configuring services on the IP Phone 2007 a Ea KI To increase or decrease the volume choose one of the following Tap the Up or Down soft keys Press the Up Down navigation keys Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Press the Up Down navigation keys to scroll and to highlight Buzzer Tap the Select soft key The buzzer sounds To increase or decrease the volume choose one of the following Tap the Up or Down soft keys Press the Up Down navigation keys Configuring services on the IP Phone 2007 4 Choose one of the following Tap the Select soft key to save the n changes and return to the pF cancel Telephone O
71. rompt To dial an entry 1 Press the Up Down navigation keys to scroll and to highlight the desired entry 2 Tap the Dial soft key Additional telephone features To delete an entry koa 1 Press the Up Down navigation keys to J scroll and to highlight the desired entry Peete 2 Tap the Delete soft key 3 Choose one of the following ma Kina Tap the Confirm soft key Tap the Cancel soft key To delete the entire Callers List 1 Tap the Delete soft key 2 Choose one of the following Yes to delete the entire Callers List No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries in the list After the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e last and first names of the dialed party if available e DN of the dialed party e time and date of the last dialed occurrence Additional telephone features Entries in the Redial List are sorted according to the time the calls are received Note Calling party name display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To
72. rovided for a secure power connection 5 Secure the telephone footstand to the telephone base Use the angle grip on the top back of the telephone to change position 6 Contact your system administrator for configuration instructions Figure 5 shows connections on the IP Phone 2007 Figure 5 IP Phone 2007 connections LAN Ethernet port PC Ethernet port USB port AC Adapter jack Tilt adjust latch Stylus holder Attachment clips Cord guides Headset jack Handset jack Configuring IP Phone Local Options Configuring IP Phone Local Options Your IP Phone 2007 has both local and server based options The local options cover the following entries in the Tools menu e Using Network Configuration on page 28 e Using the Local Diagnostics menu on page 28 e Using the Touch Panel Setup tool on page 29 e Adjusting Contrast and Brightness on page 30 e Using USB Devices on page 32 e Using TFTP Upgrade on page 33 e Using Preferences on page 34 Note 1 Many of the selections in the Tools menu are intended for system administrator use only Note 2 f Password Protection is enabled on your IP Phone 2007 you are prompted for a password when you open the Tools menu Entering text in the Tools menu items is easier with a USB keyboard Using Network Configuration The Network Configuration displays the information that was configured when the telephone was installed This tool is for a
73. s and the screen displays Release and try again press the Goodbye key The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call wth Hold After the incoming call tone sounds press the Hold key to put a current call on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key Tap the Call Waiting soft key Incoming calls To return to the first telephone call wth y 1 Choose one of the following Press the Hold key to put the second call on hold Press the Goodbye key to end the second call with the first call 2 Tap the line DN soft key associated If you do not have a Call Waiting soft key 1 Press the Goodbye key to end the current call 2 Tap the flashing fine DN soft key to answer the incoming call While away from your desk While away from your desk This section describes features to use when you are away from your desk Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following Tap the Forward soft key Lift the handset and enter the Call Forward All Calls Activate FFC
74. set key if a headset is connected to your telephone While on an active call While on an active call This section describes features available during an active call Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator ust flashes beside the line on hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold Tap the flashing line DN soft key Transferring a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party 7 1 Tap the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily While on an active call aaa 2 Dial the DN number to which the call is aes to be transferred or use Personal Directory Redial List or Callers List to select a number to dial 3 After that number rings or a person answers tap the Transfer soft key to i connect the calling party To return to the original call if the transfer is incomplete If the person called is not available tap the line DN soft key next to the LCD 298 el indicator to reconnect to the original
75. te May 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RT E L www nortel com
76. teristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Table 9 Safety Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com corporate community environment life_cycle declarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany DenAn regulatory notice
77. the main display Tap the NO soft key to abandon the calibration settings and exit to the main display 5 Ifthe calibration is not successful the telephone reports Data calibration is WRONG prompts Repeat Calibration and displays the YES and NO soft keys and the calibration statistics Choose one of the following yes Tap the YES soft key to try the calibration again starting at step 3 Tap the NO soft key to abandon the NO calibration and exit to the main display Adjusting Contrast and Brightness The Contrast and Brightness tools are used to alter the physical settings of the display To adjust the Contrast and Brightness PO 1 Tap the Tools icon Contrast and Brightness 2 Tap the Contrast and Brightness soft key Configuring IP Phone Local Options The screen displays Contrast anda set of Down and Up soft keys Brightness and a set of Down and Up soft keys Sleep in xxx where xxx is a time in minutes or hours and a set of Down and Up soft keys To increase the display contrast tap the Up soft key beside the Contrast label To decrease the display contrast tap the Down soft key beside the Contrast label To increase the display brightness tap the Up soft key beside the Brightness label To decrease the display brightness tap the Down soft key beside the Contrast label Configuring IP Phone Local Options ue Using USB Devices To
78. the announcement D 3 Press the Goodbye key Additional call features To respond to a voice call Cy d Your telephone rings once and the caller s voice transmits through your speaker Lift the handset Additional telephone features Additional telephone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e telephone numbers up to 31 characters To use Personal Directory tap the Directory soft key and select Personal Directory To add an entry 1 Tap the AddNew soft key Note If the message Directory is full appears one or more entries must be deleted to add a new entry 2 Tap the Next soft key ana 3 Use the dialpad to enter the telephone aaa number aaa Noa 4 Tap the Next soft key H 5 Use the dialpad to enter the name aaa Additional telephone features 6 Do one of the following Tap the Done soft key to save the Sr eancel new entry Tap the Cancel soft key to return to the Add screen To edit an entry 1 Press the Up Down navigation keys to scroll and to highlight the desired entry 2 Tap the Edit soft key and perform your edits 3 Choose one of the following _ Tap the Done soft key to save the pone or eancel changes Tap the Cancel soft key
79. ur query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 D 4 Press the Goodbye key Hospitality features Activating Message Registration Use the Message Registration feature to read change or reset meters that log your hotel telephone calls To read meters 1 Tap the Message Registration soft key 2 Dial the room Directory Number DN BEES BOBO BEB 3 Tap the Message Registration soft key To change a meter 1 Tap the Message Registration soft key 3 Dial the correct meter count 4 Press the key a i Fr 2 Dial the room DN number aaa aaa Gag TE ET aaa Hospitality features 5 Tap the Message Registration soft key To reset a meter to zero 1 Tap the Message Registration soft key 2 Dial the room Directory Number DN Press the key 4 Tap the Message Registration soft key HE Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status Rk 1 Tap the Room Status soft key mag 2 Dial the Directory Number DN of the TE room for which the cleaning status is being changed Hospitality features apo 3 Dial one of the following cleaning status aaa codes aag 1 Cleaning requested 2 Cleaning in progr
80. witchhook Flash TV 1 While on a call tap the Centrex Line CentrexsHF Switchhook Flash soft key A special dial tone sounds ane 2 Dial the codes for your custom Centrex aga feature a 3 Press the Goodbye key to end the call Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial oe a 1 Lift the handset T 2 Tap the Charge soft key or dial the Call Detail Recording FFC Additional call features To charge a call in progress Fans or 3 Dial the charge account number After the dial tone sounds dial the number Choose one of the following Tap the Transfer soft key Tap the Conference soft key Choose one of the following Tap the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Tap the line DN soft key to return to the call Additional call features To charge a call to an account when you transfer a call 1 Tap the Transfer soft key The call is ransfer placed on hold 2 Choose one of the following Coarse Tap the Charge soft key gag Dial the Call Detail Recording FFC gag aaa aaa AA 3 Dial the charge account number aaa gaa aaa 4 After you hear the dial tone d
81. xt and icon displays Part 1 of 2 Text display Icon display About the Nortel IP Phone 2007 Table 1 Feature key text and icon displays Part 2 of 2 Text display Icon display Tools and Navigation area The Tools Navigation area provides controls for navigating between features and selecting tools This area is visible and functional at all times Figure 4 on page 17 shows the Tools Navigation area Figure 4 IP Phone 2007 Tools Navigation area Primary application Telephone The Tools Navigation area has five main elements presented as touchable soft keys Tap this icon to determine which external graphical applications are registered for example My CallPilot and launch them by tapping on the appropriate icon Tap this icon to access the Telephone screen About the Nortel IP Phone 2007 Tap this soft key to go to the primary Bag graphical external application as configured by the administrator The soft key displays the icon of the primary graphical application used on the IP Phone 2007 e Network configuration KA Tap this icon to access the following tools e Local diagnostics e Touch panel setup e Contrast and brightness e USB devices e TFTP upgrade e Preferences Tap this icon to display a virtual keyboard pop up keyboard for text entry The pop up or USB keyboards can be used to enter text in some of the a

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