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User Guide - CREDO Mobile

1. Call logs Call forwarding Smart dialing TTY support Multiple phone numbers PRONE OPHISTERNON EAEE A INRI SANTIA TEENETEST ANNE Phone shortcuts Phone troubleshooting We A ea Ata GS sess ccc canes avec cbamasas cain coda cana Dawn Lave A AE 33 Make a iCall Si magica voice Comman tosiinsa iiis Erens a E EEEN EAEE ncaa AEE REEERE EERE EEEE EEE ERE 33 Dialam extension usingaVoice COMMANG ninrinana iniii D N E EEAS aaa 33 Check your phone number using a voice command Check the wireless coverage level using a voice command Check the battery power level using a voice command 7 Change the voice dialing lan gquaqesccissccissccsssscssuccsssccssvecinensnannsvsscnin ciderenennincnnidaneacteancseaccaneavecon i i 33 Turi Off CHOICE ISHS FOF VOICE COMMAN GS a cice cccns zsacsccsssvascantescenraceascrupscersnsceanscensconsccenadcensecensccds nccrassceneseenbcdepcnva cent carne neneana teniecgonnatg sera iiensecnt deacons canatennccorseotiae 34 Turn off voice prompts Set playback options for voice dialing Set the matching sensitivity level for voice commands IDFOVE VOICE FECOCNI MON OMENS osc anen Ae ASAE EEEE EREE EENES EA ERRE OEE EEEE EESE SEEGERS EAS EA EEA ESAE 35 Voice dialing trotiblesto th inp sscizecsiasccass ces cassceucucebcecudsscouss ose chsetacansvisa ches AKLEO AYAAN E TENDERER ENEAS LAONAA AEAEE RAEE IEEE TELIS ON E Ea 35 Camel al anid video Gamelan nanira nn A A NNA AAE AN NO T N E N A ONN
2. Click Email Settings Change the Use Out Of Office Reply field to Yes Type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key Click Save To turn off the out of office reply change the Use Out Of Office Reply field to No Request delivery or read confirmation for email messages Verify that your wireless service provider supports this feature nk WN D In a message list press the Menu key Click Options Click Email Settings If necessary change the Message Services field to the email account that uses the BlackBerry Internet Service Perform any of the following actions e To send read notification when a sender requests it change the Send Read Receipts field e To request delivery or read notification when you send email messages change the Confirm Delivery and Confirm Read fields Press the Menu key Click Save View email messages in plain text format oof ON In a message list press the Menu key Click Options Click Email Settings Change the Enable HTML Email field to No Press the Menu key Click Save Stop loading pictures in HTML email messages nk WN 6 In a message list press the Menu key Click Options Click Email Settings Change the Show Images Automatically field to No Press the Menu key Click Save To view pictures in an HTML email message press the Menu key Click
3. Click General Options Change the Start of Day and End of Day fields Press the Menu key nk WN 155 6 Click Save Change the snooze time for reminders In a calendar or task list press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save oo EF ON Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry device is associated with more than one email address In the device options click Advanced Options Click Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the Menu key Click Save nk WN View tasks in a calendar In a calendar press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save OY GY UP ONS Change the first day of the week In a calendar press the Menu key Click Options Click General Options Change the First Day of Week field Press the Menu key Click Save OVO BO IN 156 Hide free time in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show Free Time in Agenda View field to No Press the Menu key Click Save OOS NS View more of the subject line for appointments in Agenda view In a calendar press the Menu key Click Options Click General Options Change the Show End
4. When changing a contact task or memo press the Menu key Click Categories Clear the check box beside the category Press the Menu key Click Save nk WN Delete a category 1 In the address book task list or memo list press the Menu key Click Filter Highlight a category WN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Task list options Sort contacts or tasks In the address book or task list press the Menu key Click Options If necessary click General Options Change the Sort By field Press the Menu key Click Save OOF Sow N Change the snooze time for reminders In a calendar or task list press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save OF OY oe ee Ns View tasks in the calendar In the calendar press the Menu key Click Options Set the Show Tasks field to Yes Press the Menu key Click Save up WN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 In an application press the Menu key 2 Click Options 164 If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save an ps w View the number of tasks or
5. Change the Confirm Delete field to No Press the Menu key Click Save OF ON Ss View the number of contacts stored on your device 1 In the address book press the Menu key 2 Click Options 3 Click an address book The Number of Entries field displays the number of contacts that are stored in the address book Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer 148 Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer verify that the file name for the picture is ContactPicture jpg 149 150 Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have between ap
6. Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Change a task In the task list highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save Oy GU 2002 Ne Change the status of a task 1 In the task list highlight a task 2 Press the Menu key 3 Perform one of the following actions e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save 1 In the task list press the Menu key 2 Click Hide Completed In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type PWN You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press th
7. You can only check the spelling of text that you type Attachment troubleshooting Askipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again A question mark appears on a slide A question mark appears on a Slide if your BlackBerry device has not downloaded the slide To download the slide highlight the slide Press the Menu key Click Retrieve Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually In a message list press the Menu key Click Reconcile Now am not receiving email messages from personal folders on my computer Ifyour BlackBerry device is associated with a Microsoft Outlook email accou
8. 1 In the device options click Security Options Click Key Stores Change the Certificate Service field Press the Menu key Click Save SU N Turn off automatic backup of key store data By default items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data If you do not want to back up your private key to or restore your private key from your computer for security reasons you can turn off automatic backup and restore of key store data 1 In the device options click Security Options 2 Click Key Stores 3 Change the Allow Key Store Backup Restore field to No 4 Press the Menu key 5 Click Save To turn on automatic backup of key store data change the Allow Key Store Backup Restore field to Yes Change the refresh rate for certificate revocation lists In the device options click Security Options Click Key Stores Change the Certificate Status Expires After field Press the Menu key 5 Click Save Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set PWN Reject certificate revocation lists from unverified CRL servers 1 In the device options click Security Options 2 Click Key Stores 228 3 Change the Accept Unverified CRLs field to No 4 Press the Menu key 5 Click Save Your BlackBerry device rejects certificate
9. Click Save About organizing applications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the application list might also appear on the Home screen Add an application folder nf wWnN In the application list press the Menu key Click Add Folder Type a name for the folder To change the folder icon in the Icon field click the trackball Roll the trackball to highlight a folder icon Click a folder icon Click Add Move an application icon 198 BWN In the application list highlight an application icon Press the Menu key Click Move Perform one of the following actions e To move the application icon roll the trackball to the new location Click the trackball e To move the application icon into an application folder click an application folder e To move the application icon out of an application folder click the Up folder Hide an application icon Depending on your theme you might not be able to hide some application icons 1 In the application list highlight an application icon 2 Press the Menu key 3 Click Hide To view a hidden application press the Menu key Click Show All Delete an application folder 1 In the application list highlight an application folder 2 Press the Menu key 3 Click Delete Keyboard options Turn on key tones In the device options cl
10. In the Bluetooth setup application click Allow another device to find me e Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that your BlackBerry device is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Address Book Transfer field is not set to Disabled e Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Date and time troubleshooting The time on my device is incorrect Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of
11. Ina message press the Menu key 2 Click Save Search for text in a message in an attachment or on a web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened In a message list perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened View an address instead of a display name 1 Ina message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name View messages in a specific folder You can view email messages and MMS messages in a specific folder 1 In a message list press the Menu key 2 Click View Folder 3 Click a folder Delete a message 1 In a message press the Menu key 2 Click Delete Delete multiple messages In a message list perform one of the following actions e To delete a range of messages highlight a message Hold the Alt key Roll the trackball up or down Release the Alt key Press the Menu key Click Delete Messages e To delete all message prior to a certain date high
12. Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 SS Ole es When the Password protected document message appears press the Escape key Press the Menu key Click Password Type the password Press the Enter key Click Retrieve Click Yes View tracked changes in a document 1 2 In a document press the Menu key Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 6 2 In a document press the Menu key Click Table of Contents To move to a specific heading click a heading Spreadsheet attachments Move to a specific cell BPWN In a spreadsheet click the trackball Click Go to Cell Type the cell co ordinates Click the trackball 101 View the content of a cell In a spreadsheet cell click the trackball View a list of worksheets 1 Ina spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions e To change the size of a column click the column label Click a size e To view all
13. Make a call when the device is locked Verify that dialing from the Lock screen is turned on 1 On the Lock screen press the Enter key 2 Click Place Call 3 Perform one of the following actions e Type a phone number e Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key About using a headset You can purchase an optional headset to use with your BlackBerry device In the phone you can use a headset button to answer or end a call or turn on or turn off mute during a call You can also use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of a song or a video in the media application For more information about using the headset see the documentation that came with your headset Emergency calls About emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can only make emergency calls by typing official emergency access numbers for example 911 in North America When you end an emergency call the BlackBerry device enters Emergency Callback Mode This mode enables the operator to call you back or determine your approximate
14. Oy OT Pe ON a In the browser press the Menu key Click Options Click General Properties Change the Default View field Press the Menu key Click Save Options Change the home page or start page Depending on your wireless service provider you might not be able to change the home page 1 2 3 4 In the browser press the Menu key Click Options Click Browser Configuration Perform any of the following actions Inthe Home Page Address field type a web address e Change the Start Page field Press the Menu key Click Save Options Change JavaScript options RPwWN In the browser press the Menu key Click Options Click Browser Configuration Select any of the following check boxes e Support JavaScript Allow JavaScript popups e Terminate slow running scripts Press the Menu key Click Save Options Change options for pictures and animation on web pages 1 In the browser press the Menu key 121 2 Click Options 3 Perform any of the following actions e To stop displaying pictures click Browser Configuration Change the Show Images field e To change the quality of pictures click General Properties Change the Image Quality field e Tochange the number of times that animated graphics repeat click General Properties Change the Repeat Animations field 4 Press the Menu key 5 Click Save Options 1 In the browser press the Menu key 2 Click Options 3 Perfor
15. click Pictures Click a category Click a picture Use a picture as the Home screen background RPWN 5 To clear the picture from the Home screen press the key Click Reset Home Screen Image In the media application click Pictures Click My Pictures Highlight a picture Press the key Click Set As Home Screen Image View pictures as a slide show 1 2 3 In the media application click Pictures Click My Pictures Highlight a picture 49 4 Press the Menu key 5 Click View Slide Show To close the slide show press the Escape key Change the number of seconds between slides in a slide show In the media application press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save nk WN View pictures in a list In the media application click Pictures Click My Pictures Press the Menu key Click View List BPWN Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click View Actual Size Pan a picture Verify that you have zoomed in to the picture In a picture roll the trackball Rotate a picture 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Managing pictures Add a picture folder In the media application click Pictures Click My Pictur
16. in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key Insert symbols e To insert an at sign or a period in an email address field press the Space key e To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text e To highlight a line of text press the Shift key and roll the trackball up or down e To highlight text character by character hold the Shift key and roll the trackball left or right e To cancel a text selection press the Escape key e To cut highlighted text when typing press the Shift key and the Backspace Delete key e To copy highlighted text when typing press the Alt key and click the trackball e To paste highlighted text when typing press the Shift key and click the trackball Typing troubleshooting You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type 94 Search Messages attachments and web pages You can search for messages on your BlackBerry device You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Se
17. Card 2 Press the Menu key 3 Click Format Card Verify that media card support is turned on In the device options click Media Card Connect your BlackBerry device to your computer In the device options click Media Card Verify that the Mass Storage Mode Support field is set to On Verify that the Auto Enable Mass Storage Mode When Connected field is set to No or Prompt Press the Menu key Click Enable USB Mass Storage OO S oe N 1 In the device options click Media Card 2 Perform one of the following actions e To turn on mass storage mode automatically when you connect your BlackBerry device to your computer set the Auto Enable Mass Storage Mode When Connected field to Yes e To turn on mass storage mode manually when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to No 3 Press the Menu key 4 Click Save Turn off mass storage mode support 1 In the device options click Media Card 2 Set the Mass Storage Mode Support field to Off 3 Press the Menu key 4 Click Save Turn off media card support In the device options click Media Card Set the Media Card Support field to Off Press the Menu key Click Save BRPWN Media shortcuts e To pause a video or song press the Mute key To resume playing a video or song press the Mute key e To move to the controls at the bottom of the screen when you are viewing a list of songs press the Space
18. Desktop Manager For more information about using the media manager tool see the Media Manager Online Help If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology your device does not encrypt the transferred files If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device Transfer a file between your device and your computer using the Roxio Media Manager 1 Connect your BlackBerry device to your computer 2 On your computer open the BlackBerry Desktop Manager 3 Double click Media Manager 4 Drag a file or folder from one location to another For more information about transferring and managing media files see the online help that is available in the Roxio Media Manager Transfer a file between your device and your computer in mass storage mode Verify that mass storage mode is turned on 1 Connect your BlackBerry device to your computer 2 On your computer double click My Computer 3 Inthe Devices with Removable Storage section click Removable Disk 4 Drag a file from one location to another To exit mass storage mode disconnect your device from your computer Save a song or video from a web page In the browser click a link for a song or video Click Save Type a name for the song or video Click Save BWN 4 e
19. For more information contact your administrator BPWN In a message list press the Menu key Click Options Click General Options Perform any of the following actions e To view more of the subject line change the Display Message Header On field to 2 lines e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field 5 Press the Menu key 6 Click Save Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Op
20. Menu key Click Delete 189 About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact In the address book highlight a contact Press the Menu key Click Edit Press the Menu key Click Add Custom Ring Tone Change the Custom Ring Tone field Press the Menu key Click Save 90 SY ON Od NS Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions e Inthe notification profile list verify that the Off notification profile is not selected e Ina notification
21. Search for text in a message in an attachment or on a web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently 1 Ona web page press the Menu key 2 Click History Return to the home page 1 Ona web page press the Menu key 2 Click Home Close the browser 1 In the browser press the Menu key 2 Click Close View the address for a web page 1 Ona web page press the Menu key 2 Click Page Address View the address for a link or picture 1 Ona web page highlight or pause on a link or picture 2 Press the Menu key 3 Click Link Address or Image Address Copy an address for a web page link or picture 1 Ona web page perform one of the following actions e Highlight or pause on a link Press the Menu key Click Link Address e Highlight or pause on a picture Press the Menu key Click Image Address e Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page address 1 Ona web page press the Menu key 2 Click Send Address 3 Click a message type To return to the browser af
22. TN Take a PictNE scat sccscasescrnescessscensanotccvsbiertbdzcasacsad ea ei EAEE TA EE ERES EEEIEE EEEE SEESE ERAS SEA EESE EEE SEE IEEE EE EEATT EEL ETEEN RESAS Zoom in to or out from a subject View the number of remaining pictures Change the size of the viewfinder for a picture Record aV O eoun isanne EE AEREE ETEESI OE AAA EESE EIEEE A EATIS EO E EEEE EEEE EE EOE 37 View the amount of memory available for recording VideOS sscscsseccosecsssscsssesscsssscsssssscusscsssessasecsacessuscesseccssscsssscsasecssscesssecssscssusesssecssscessnccesseecsseesuseesneetenceesesecee 38 Camera and video camera options Camera and video camera shortcuts sc CamerarandVideo Ca metas tFOUDIESIOOE IG iss ccsescvassexsssceuscesessvsstcissccrsss Sar aI EEA cess cnyvsccyascexesssvascessseensdevissavyateny SESE EEA EEEE SEENA EO EASRA SEA EEE 40 Transferring and downloading media files Playing media files and recording Voice NOTES sissien Hr earra aH HA ia iara AS i EI Erinin Ha i n EH Srini 43 M naging media FESS iosaicirniisi i te AEAEE EREE ASEPE ESE ATE ESE EOSED EE EEE SESE EEE 45 Viewing pictures Managing pictures Me dia card OPTIONS xj scssisessbveweancazsvsstceorsvastsedetseastdeasssecs ica gtoesgedstenvassedonseospsnas boasebsnsstst SHES irita NEEE ar ieas biaa Has a IER seria edo Rener Nese Hiashi Ein iE irast sian 52 Media shorte US enient AGEE EEAS IAES ENEO IAEE EEA OARA NEAS EAO AEEA AOO 12 M dia
23. TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECT
24. To specify a recently viewed location for a contact click the location 4 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions 1 Ona map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type 1 Ona map press the Menu key 2 Click Find Location 3 Perform one of the following actions e To view your current location click Where I Am To view a new location click Enter An Address To type location information in specific address fields select the Advanced check box e To view a saved location click From Favorites e To view a location for a contact click From Address Book e To view a location that you viewed recently click the location View a list of points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks Ona map press the Menu key Click Local Search Type the point of interest information Click the trackball PWN View points of interest on a map When viewing a list of points of interest click View On Map To view a list of points of interest again press the Menu key Click View Businesses Track your movement Verify that you have set a GPS receiver to use when
25. a call press the Send key e To insert a plus sign when typing a phone number press the O key e To add an extension to a phone number press the X key Type the extension number e To set up speed dial for a contact on the Home screen or in the phone hold a key e To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key e To switch the audio path to wired headphones during a call press the Speakerphone key To switch back to the previous audio path press the Speakerphone key again e To check your voice mail hold 1 e To type a letter in a phone number field press the Alt key and the letter key e To view your contact list in the phone hold the Send key e To switch phone numbers in the phone click your active phone number Click a phone number Phone troubleshooting cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e Ifyou are not receiving calls verify that call forwarding is turned off e Ifyou have more than one phone number associated with your device you can make calls using the active phone number only cannot make calls using a voice command Tr
26. as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help 1 In the device options click Security Options 2 Click General Settings 3 Click a service 4 Click Regenerate Encryption Key About content compression Content compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection are turned on your device compresses device data before encrypting it Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from your BlackBerry device memory Examples of sensitive data include sensitive data in the cache for the key s
27. call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save Oy OU Oo N 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Change the Confirm Mark Prior Opened field to No Press the Menu key 6 Click Save un pwWN 6 In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server 1 2 3 4 5 In the device options click Security Options Click General Settings Perform any of the following actions e To seta background color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Enterprise Messages field e To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server change the Other Messages field Press the Menu key Click Save Note PIN messages might use the background color that you have set for work email messages
28. contact If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device If you have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e If you have not received a registration message from the wi
29. factor authentication is turned on e Verify that you have the smart card password You should have received this password when you received your smart card If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device 1 2 3 4 5 In the device options click Security Options Click General Settings Set the Authentication Certificate field Press the Menu key Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None BRPwWN 5 In the device options click Security Options Click General Settings Change the Certificate Status Check field Press the Menu key Click Save If your BlackBerry device checks the status of your authentication certificate and finds that it is revoked or expired your device locks Store the pass phrase for your smart card in the device memory In the device options click Security Options Click Smart Card Change the PIN Caching field to Enabled Press the Menu key 5 Click Save Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password BPWN Turn off notification for smart card connections In the device options click Security Options Click Smart Card Change the LED Session Indicator field to Disabled AWN Press the Menu key 5 Click
30. key e To play the next song in a category press N e To play the previous song in a category press P e To amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly e To rotate a picture press L e To zoom in to a picture press 3 To zoom to the original picture size press 7 e To zoom out from a picture press 9 To zoom to the original picture size press 7 e To fit a picture to the screen size press 1 Media troubleshooting cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file cannot open media files Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode e Ifyou are trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager e Ifyou are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e Ifyou encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device o
31. location Depending on your service provider Emergency Callback Mode is active for five minutes or is canceled when you make a non emergency call In Emergency Callback Mode you cannot send and receive messages or browse web pages Your device exits Emergency Callback Mode at any time if you make a non emergency call Depending on your wireless service provider you might be able to use location based applications and location based services on your BlackBerry device to get your GPS location Location based applications can use your GPS location to provide you with other location based information For example a location based application could use your GPS location to provide you with driving directions If your device is connected to a CDMA network and you make an emergency call or your device is in emergency callback mode an emergency operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider e If your keyboard or BlackBerry device is unlo
32. media files that you have stored in the BlackBerry device memory to a media card Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network 252 Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your computer verify that the file name for the picture is ContactPicture jpg Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Remin
33. more of the history in SMS text messages 1 In the device options click SMS 2 Set the Number of Previous Items field 3 Press the Menu key 4 Click Save Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Delivery Reports field to On 3 Press the Menu key 4 Click Save Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Validity Period field 3 Press the Menu key 4 Click Save MMS messages About MMS messages With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov files An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list at the top of the Phone screen Prerequisites MMS messaging e Verify that your BlackBerry device supports MMS messag
34. ones In your notification profiles you can set different notification options for different items set ring tones or set the volume for notification If you set notification volume to Escalating the notification volume gradually increases Change your ring tone In the notification profile list click Advanced Highlight a notification profile Press the Menu key Click Show Tunes Click a media folder that contains songs ring tones or voice notes Highlight a song ring tone or voice note Press the Menu key Click Set As Phone Tune OO TN OT E Switch notification profiles In the profile list click a notification profile Create a notification profile In the profile list click Advanced Press the Menu key Click New Profile Type a name for the profile Highlight an item Press the Menu key Click Edit Set notification options 1O mAnN ODN BWN Press the Menu key 185 10 1 12 13 Noon WN Click Save To set notification options for another item repeat steps 5 through 10 Press the Menu key Click Save In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit Change the notification profile Press the Menu key Click Save You can only delete notification profiles that you created BWN UNE2 0 00 S Oy GB Ga NS In the profile list click Advanced Highlight a notification profile Press the Menu key C
35. page press the Menu key Click Add Bookmark In the Auto Synchronize field set how often the browser should check for updates to the web page In the Start time field set the time of day when the browser should start checking for updates Click Add Change a bookmark for a web page NOU WN On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Click Accept Send a bookmark for a web page unk WN 6 To return to the browser after you send the message press the Escape key On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Send Bookmark Click a message type Delete a bookmark for a web page On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Delete Bookmark np WN Add a bookmark folder for web pages On a web page press the Menu key Click Bookmarks Highlight a bookmark folder Press the Menu key Click Add Subfolder noe w woa File a bookmark for a web page On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball NE oUr BRB w Rename a bookmark folder for web pages You can only rename folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click
36. profile exception verify that the Custom Ring Tone field is not set to Mute cannot change some fields in a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From notification profile exception appears in the notification profile list Because these notification profile exceptions are for calls only you can only change the Custom Ring Tone field 190 BlackBerry Messenger Contacts You must invite contacts to use BlackBerry Messenger before they are added to your contact list 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add a Contact 3 Perform one of the following actions e Ifthe contact is not in your address book highlight Use Once Press the Menu key Click Request by Email or Request by PIN Type an email address or PIN Press the Enter key e Ifthe contact is in your address book highlight a contact Press the Menu key Click Request Email or Request PIN 4 Perform one of the following actions e Ifyou want to set a password and have turned on invitation passwords type a question and answer Click OK e If you do not want to set a password and have turned on invitation passwords click Cancel to proceed to the next step 5 Perform one of the following actions e To add a custom message to your invitation type a message Click OK e To use the default invitation message click OK If you turn on invitation pa
37. provide wireless configuration and connection information for your BlackBerry device If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the problem Run a diagnostic report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Run np WN In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report OOS N In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report oon fe we N In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All ON OL a ON 1c If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient 1 In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the con
38. set the Trusted field to No 178 In the device options click Bluetooth Press the Menu key Click Options Clear the check box beside one or more Bluetooth profiles Press the Menu key Click Save On f ON Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile Handsfree HFP This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network Your device must be associated with an email account that uses a BlackBerry Enterprise Server Data Transfer This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files Dial Up Networking DUN This profile allows you to use your device as a mo
39. setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message iam no Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e If you have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e If you use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have se
40. the Menu key Click Options Click Smart Dialing Set the Country Code and Area Code fields In the National Number Length field set the default length for phone numbers in your country AOnPpwn sa Press the Menu key 7 Click Save Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix In the phone press the Menu key Click Options Click Smart Dialing In the Number field type the main phone number for an organization Set how long the BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the Menu key Click Save OO Oy Os Od NY a TTY support About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device Prerequisites TTY support e Verify that your wireless service provider supports this feature e Verify that your TTY device operates at 45 45 bits per second e Verify that you have inserted the TTY device connector into the headset jack on your BlackBerry device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBer
41. the Menu key Click Save oon OU RWN Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment or a meeting In a calendar click an appointment or a meeting Delete an appointment or a meeting 1 In a calendar highlight an appointment or a meeting 2 Press the Menu key 3 Click Delete Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Meetings Schedule a meeting Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports
42. the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try performing the following actions e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Wait for a short period of time Your device receives long messages and attachments in sections e Try viewing your message in plain text Press the Menu key Click Get Plain Text Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Email message filters are not working correctly Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcut
43. the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Wn View a list of saved searches In a message list press the Menu key Click Search Press the Menu key Click Recall BWN Change a saved search In the list of saved searches highlight a search Press the Menu key Click Edit Search Edit the search criteria Press the Menu key Click Save ON ee Oo NS Delete a saved search 1 In the list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry device that contains specific information 1 In the search application perform any of the following actions e Inthe Text field type text or a phone number to search for e Inthe Name field specify a contact name to search for 2 Select the check box beside one or more applications 3 Press the Menu key 97 4 Click Search Note If you type more than one word in the Text or Name field only items that contain all the words appear To stop a search press the Escape key earch for contacts in your organization s address book J Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator Vn 1 In the address book p
44. the text in a column click the column label Click Fit e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size e To change the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions e To view the gridlines in the spreadsheet set the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media attachments View a list of pages in a multi page tif file attachment You can view a list of pages in a multi page tif file attachment such as a scanned fax document saved as a tif file 102 1 Ina multi page tif file attachment press the Menu key 2 Click Table of Contents To move to a specific page click a page Switch pages in a multi page tif file attachment 1 Ina multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Presentation attachments Switch presentation views 1 Ina presentation press the Menu key 2 Perform one of the following actions e To view text only click View Text e To view text and slides click View Both To view the presentation in its original
45. vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions e Inthe notification profile list verify that the Off notification profile is not selected e Ina notification profile exception verify that the Custom Ring Tone field is not set to Mute cannot change some fields in a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From notification profile exception appears in the notification profile list Because these notification profile exceptions are for calls only you can only change the Custom Ring Tone field Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as your font and Home screen background might change when you switch themes Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator Wireless n
46. web page address for a web page press P e To save a web page to a message list press S e To follow a link highlight or pause on the link Press the Enter key e To hide the banner press U To view the banner press U e To open the browser options in the browser press O e To hide the browser press D Navigate a web page e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a web page press T e To move to the bottom of a web page press B Browser troubleshooting No browser is available on my device Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes this service cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file 128 Applications Add an application 1 Ona web page highlight a link for an application 2 Press the Menu key 3 4 Click OK Click Download View properties for an application 1 2 3 In the device options click Advanced Options Click Applications Click an application Delete a third party application ne w oN In the device op
47. you can send a PIN message When typing text type pin and the PIN Send an email message 1 Ina message list press the key 2 Click Compose Email 3 Inthe To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Send a PIN message 1 In a message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Type a PIN Click the trackball e Type a contact name Click the trackball e Type part of a contact name Click a contact 4 Type a message 5 Press the Menu key 6 Click Send Send an SMS text message 1 Ina message list press the key 2 Click Compose SMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Type an SMS phone number include the country code and area code or an email address Click the trackball e Ifthe contact is in your address book click a contact 4 Type a message 5 Click the trackball 6 Click Send Send an MMS message 1 In a message list press the key 2 Click Compose MMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball e Ifthe contact is in your address book click a contact Clic
48. A EE EEE E ANE AELA EEA EES AE A EAE ELE aad A ANATA 161 CAPE OMICS lt sxcisesscxnsccxnesenscacsuertasecvveactnecsvonecaverevacanvacnn vaestesosszessvessseagutenes SEKOPE E EH EEKE SKIVE KENEEN YA AES KEES SEESE KSEE ON EESEVE OSE YESS VEE SENESE SAEYS SNEER OCEAN EE ESSES ESESSS ECEE S r S aea 144 LEELA o 0111o e AO E EE EEEE EEEE E T N EAE AEE E EEEE AEN E EET E E 164 a E EE E A os EE A E E E E A A Memo basics Categories Memoli OPU ONS aacra are aOR TAA ANEAN e EAEE E OTE aus Kee SEIRA A ATGE 169 Alarm About the alarm ENKETA E IEEE U ee oes PETA ENEAN A TTET EL STN ANA LAEST ASAN TONIE A TATIE ENEAN AEO 171 Silence the ala Me iinr aen TE AA OAEIAE EVEA RA EEEa TENERTE EE EATE ENEE TAN EENEI OLE ISPP AEE TEATAR 171 Calculati ninn a A A A EA E E A ST ES pean AEE I S N IRAN ees 173 MOS EE FAG Cea CLF ALON aeea EnaA EEEE EA SENSE ESE E EROE E OEEO EASA ETEA AAE EAEE EAE tee eter aenatinaannaneisnsn 173 Converta MEASUNEMIEM ES iniisa irikiera Eri A Eite i E ViN ARENIE RENNENE SEAE NEESKENS SETARE RION SONAN AYTANS ES 173 Bluetooth technology derrama R a A ET E N N E AN R cantata REESS 175 Bluetooth technology basics Bluetooth technology options Bluetooth technology troubleshooting Date and time Set the date and time Di Get the date and time from the wireless network automatically Dateand time troubles hootingiasiis niniin AR E EN ENEA SPAS E EN cia ANERER CEKAN NAPLES EEE ANRE Notification pro
49. BlackBerry devices and BlackBerry enabled devices on the wireless network If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status Send a PIN message 1 In a message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions e Type a PIN Click the trackball e Type a contact name Click the trackball e Type part of a contact name Click a contact 4 Type a message 5 Press the Menu key 6 Click Send Set a high importance level for received PIN messages In a message list press the Menu key Click Options Click General Options Set the Make PIN Messages Level 1 field to Yes Press the Menu key Click Save On fF YN 69 SMS text messages About SMS text messages With an SMS phone number you can send and receive SMS text messages An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list at the top of the phone screen Y
50. Breit bles MO Obi g iinr eiat TEs ia iia EE ESE Iie is arr T H T EAS EAEE iE EEE i I EENH 54 EET E E EN O IEN A E E N E A EEA A A N E A E O A EAE 57 Message S15 n EAE EAO NENN ANO ONEA EO EAO ONEN AA AEEA ONEA 57 Email messages PIN messages SMS text MmESSag ES RAEE SHE RRRA E N ARR An HEES AHE 70 MMS MESSAGES aeaiia OA CERIS EAEE E Gs SEA AAN NE GE NANOA EE GEEAE NEE RERA bcstabe teas 72 Message ist pith MS snunneessr seriek he rians iaa n HASE IiE S on Ser is ER Hass HEASSE i iras ei aihir Has HORRE FIR 75 Message Shortcuts inniinn S EEE PEOS E NEEN EENT NAN E AS OAS 12 Message troubleshooting smesni ion eA EA AE EN E E EEE IEE EE EE 80 Typing Typing basics as TOMA INVE MENOU Sinima cece co T cles a devo corsa E E AEAT EEE ae AE r enes 87 Spelling checken ireira nsir a IEE ceasvciesarsneaarinssenssieandenwaccontaxccavcareahahaaisadanstadindaniminnninadaninamanadnninsciacoudncianinaa 88 Custom dictionary AutoText MONIC S NOT CUS cscscesecevoccentcsaeteentcconasenssccvtatevsdconneetvadevsbcvaasciutececoszcoesvasadieohayosssebseeatssabas len ietas A E E ESAEREN EROT EE ERER 13 Typing froubleshootin iossseiniessrorninanainei anai A E TROL O E ERAR EE NR 93 Search ssa caea cares ea sraea as acassedasse n a a a a R cas lubieis Sea ccbcscatetddbesieeeh 95 Messages attachments and Web fa esac ccccvices lt aveicccussesesscosceccs lt eyesstnescossyntozscees3iedetseiseded sbastcSoady AE A SAEST odes edna EEDE ASEENA 95 ORGANIZ
51. D gt DD D DOD De Dm VL D D D D DDE P D D L User Guide BlackBerry Curve 8330 Smartphone SWD 363038 0311083614 001 Contents BlackBerry basics Switch applications Assighan application to a Convenience KEY sic tveccisiisdei cas dias dadsscuielscsvasc ensinsasassuxtsbuciebulsbsesna dle dctavdusavaadieda puast NEAN SEAS EEA Aa TENAAAN AARE 9 Set owner information Turn on standby mode ADOULINES zoa aae AEREE AEA ENEAS EAA AUER AOE EA EEO EAEE EEEE 9 BlackBerry basics troubleshooting Shorties aupen minaaa a a a a a A EE 11 BlackBerry basics SNOT US sniene aae e arrar E AA AATE EE ENE E EIA ET EE AN EEAS T E ANES ESti 10 PROM E SHOMEGUES py cvs cstssesscasssecssusecavecsunsscasocavacstsessovegpsosniosec aeGecssuen8 potblpbsh veo sist SS ENEP EVEEEES ANENE SEIDEN ESSEE SEESE NEREP Ea NNI OVESEN EE OSENAR A EEES NINE SENSES SEE ESSEET EESE 1 Camera and video camera shortcuts Media shortcuts Message Shortt Snoeien dsini Rr RHR RT HRR HA G ERS EHU HERTEN Ha 12 Typing shortcuts Search shortcuts Attachment shortcuts EILNE EIAN e eE EEEE AREE EFESE AEA OAS OEA ESEESE NE ES E EEE AAE EEA SAESAARE 14 Map shortcuts Calendar shortcuts Phone Phone basics Speed MA erer aE EEN DESA EEE AAEE ENERE CEEA ERTE EEEE SOENEN EAE SAES E AA ENN a EA E 21 ConferencH callern He HEN Si EESE EEES RENERE EEEO S HESS N HETA REESE IE EIAS ECE HRS Natio 22 Caller ID
52. E r DAE A cscociscasvsensynccxvsescvessssnssvaxss cexyusesacsnestvuecianegensssbosschspsnvasesvsecbsapataxentsoesiss0008 0s8080 4e28 40nSpcad Vasa VE EEDEN NEEE SENSES TESES ER ESSE a cnet nsec ObusgtWsasosectnebvascb ND NINES CRAEN 97 SO a LCI SMOUGUTS Loricaria Heis He eA IRER NEI EEEE EA eiaa SIEH ISE ESANI Eeid SAES Hoes beets EErEE SNESEN ISENE EEE ENEH HESHT 13 Aitac hme nS 5 cpg n E ENE E T ON A TON N N E O T ETA Attachment basics Document attachments Spreadsheet attachments Media ABTA CHING IS ienien esae rr HEEE ERISA EEH EREE NEREA a a r EEHEHE ARR ASENNE HEHREN NEET Presentation attac HME ES gs ysacayeavssouescvsvesitssatcevtoeseseveasysoucesnostyaqsebeneavesuvoceanyavetocst oleic ta svessestcrsssbsnessenasesneso used iva ovecesbesss acrsectissckekorsaveesssssseasernesesreashas etoesesrsntsoetveret vCard contact attachments Attachment shortcuts Attachment troubleshooting nionso r s re RISE EE oi ai a nE ESR E ei EEr aH SHA TNA IS EEEH A N 105 Synchronization About synchronization adie Reconcile email messages over the wireless MEtWOKK scsccssscsssssnsesssssscseesseeecssescesessosessssesensessuseecarsseasesssssensessaseseaseseaseseasesessesonesesseseeseesoneseasessaseecnesecseesencesensteens 107 Delete email messages over the wireless MEtWOFK s sssssscsssssssecsssecsssscnscesnsessnessscsnsessnscesuscessscssnecsnsecsusessseesusessusecssssssscesuscesnscesnecsaneesnsessnsessueecnsecsusecsutecnac
53. EAE ERAT E Browser push Browser shortcuts Browser tO blest OO hss dss dsccuiasctcvisuvoiedcoss ca cuvdvss ais AREA ROAN ANAS RSO AOTEA E AN ESNEA ATAA AERA AAE 128 Applicaton S aaan AN RNE A N A AS AREN EE ON A ENEE ENS 129 Addam appe IOI ea n aeee aE IEEE pun EIEEEI EAEN NESE EON EAEE E EAEE SEA EA KERSE EA AOA EE AE 129 129 129 Receive a device password prompt before you add an application sesssssscssscsssecssescssscsssssssessssessscssnecssnecsssessucsensessncessecesuscessessusecsecessscssssecesecsusecsueecauescatessusess 129 View properties for an application Delete a third party application MIE We ETE SIZ Ole ive ppc anon Cat aD ASC sorts Tens erine E SENETA AEAEE AAEE OEE EAEE ER EPEAT R ENEE ELERIA SAES EAE COSER EEES ENERE 129 130 Prerequisites Upgrading the BlackBerry Device Software over the wireless network 130 Upgrade the BlackBetty Device Softwa ess cascscassziasszcesscaseccitscussaccssedisvsacencatersatevsstescuinsavenssvtncsuave uaneatansciasexbnsacivescasuccavedans cits ECAC E SE A Se 130 Return to the previous version of the BlackBerry Device Software About upgrading the BlackBerry Device Software Delete the previous version of the BlackBerry Device Software Application troubleshooting Maps bookmarks Map options Map SIU ECLA cscs seas cesecs steve A AEEA OEA AENEON OREG E EEEE E hile soba E EAEE E onan 15 Mapps troul ble Shooting sarsar AESH AEREE N E SE H
54. Get Images Hide filed email messages oo fF wN In a message list press the Menu key Click Options Click General Options Change the Hide Filed Messages field to Yes Press the Menu key Click Save Receive only the first section of long email messages OT oS te Ns 6 In a message list press the Menu key Click Options Click General Options Change the Auto More field to No Press the Menu key Click Save To download more of an email message press the Menu key Click More or More All Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry device is associated with more than one email address nf WN In the device options click Advanced Options Click Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the Menu key Click Save Stop forwarding email messages to your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 OF oP Gots 6 In a message list press the Menu key Click Options Click Email Settings Change the Send Email to Handheld field to No Press the Menu key Click Save To forward email messages to your device again change the Send Email to Handheld field to Yes PIN messages About PIN messages A PIN uniquely identifies
55. I N EE S O S yess EE T HERO ETa 138 GPS technology ire an EA O KE AAE A E EEE E AN E E E R TA N ead RIRS 139 About GPS technology Get your GPS location Prevent others from tracking your lOCation csssccssscssecsssssnssssesesonesessesssscsosessosessusecsscecnsessuscssseceaseceareseasesnsesenssesnessasessacesssecesseceaseesaeeceseecasessuecesseseasessueessaeeseeesseeeess 139 GPS technology troubleshooting uenia AEN EEE EA IRR eE I EISTE EEEE HEES TIR EAEE SHREE 139 Customizing contacts CONE Si rE AEAEE EEA O E toe AAA EEEE SENA OOA E A AATA AE AA OEE Maling LISS cscs lt cessccospzcasscosssceedseeetzetedsees es n anenai aana MUulltiple address b OO KS iisccsisscoxssdecesciseistsisalsianTs n aNG N AENEA AARS AE KIES 147 Contact list OPTIONS nanira a ARRE EA E E EE E EAA NA EE COE E E EAEAN 147 Contact troubleshooting Siasa iaaiiai cis eas haina dene aad SEKENE VANEK LEV EAEE ESAKI GE AEAN EAS EEATT E 148 Ca lendaksgannna a N N RN E bene ate E E R RR 151 Calendar basisna r EARE A A E E T T O EO 151 MOGGHNGS dincinciiccinsaiann cen sarccnasasamnsanssinccincanenrenienchiednninnincinaanieneteenrcitocitanianianintinonndunaadennianinainadanincanan nacarnondanil Calendar options Multiple calendars Calendar Shores sessirnar EET EOE REE SAA cede AA EEE T EEE TARERE 15 Calendar troubles hootingisosiesnomioninaniinoia rR EAGAN EVE S N A TE AEE Na 159 ea E EE A A E E EE E AEEA E E c IEE A ASICS S AEAEE EEr E ET E
56. ITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES
57. OR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other a
58. Rename Folder Delete a bookmark folder for web pages You can only delete folders that you created 1 Highlight a folder 2 Press the Menu key 3 Click Delete Folder 18 Web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu On a web page press the Menu key Click Add Web Feed Select the check box beside a web feed In the Auto Synchronize field set how often the browser should check for updates to the web feed In the Start time field set the time of day when the browser should start checking for updates Click Add OY ON OS a 1 In a web feed highlight a title 2 Press the Menu key 3 Perfor
59. Save To turn on notification for smart card connections change the LED Session Indicator field to Enabled Software tokens About software tokens You might need a software token to log in to a VPN A software token includes a token code that your BlackBerry device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device In the device options click Security Options Click Software Tokens Click a software token Click Specify PIN BPWN About PGP keys You can use PGP keys if you install the PGP Support Package for BlackBerry devices For more information see the user guide supplement for the PGP Support Package for BlackBerry devices About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software In the device options click Security Options Click General Settings Press the Menu key Click Verify Security Software BWN Security troubleshooting cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify tha
60. T AREA NEOON EENE 232 About POP keys About security self tests Verify security software Security troubleshooting Third party application COMtION lt ssc sccssssccesscsscosassosossisacoassreseessseosascasceasesboasseoecnssesuscoaaspodvenssactapedsabsenasassasechoagadssoasssonesosascadschsssbespodoseapacous susscaanedoaposeseasestsecoaseoaass About permissions for third party applications Reset connection permissions for third party applications About direct Internet connections for third party applications Set up a direct Internet connection for a third party application ssecsssecssssesesssecessstecessseecssseccsneesssneeessnsecessutecssnseecsseeessnieessuuseessnecessntecesneeesanteessneersneeeess 235 Set permissions for a third party application Connection permissions for third party applications interaction permissions for third party applications imiran ensisi EN N EES EEES EN En ENAN E NEEE SEES EE Rir ts Data permissions forithitd panty applications senioaren iiri AEGEE AEAEE ERVEN ONAE ESE NE PENE SAS ATN E E E E AAE EEE A A EE A A EAE T E E E About BrickBreaker BrickBreaker capsules BrickBreaker scoring Play BMG KB YEON nOA EEA GE N EEEE PIANETA YE ETNEA EEEE SAS EAEE A TESE Adjust the volume Set the paddle speed Submit a score to the BrickBreaker high score Web Site c sssssscssssssssssesesssessseecoseccasescasessaseenseesosecssseccaseceseessscecnscsenessns
61. Time in Agenda View field to No Press the Menu key Click Save Ons YN Change how long your device stores calendar entries In a calendar press the Menu key Click Options Click General Options Change the Keep Appointments field np WN Press the Menu key 6 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days that you set To restore calendar entries change the Keep Appointments field to a longer period of time Calendar entries that you received on your device within the set period of time appear in a calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save O ae a a View the number of calendar entries stored in a calendar 1 In a calendar press the Menu key 2 Click Options 3 Click a calendar The Number of Entries field displays the number of entries that are stored in the calendar Multiple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated with a work email account and a personal email account you
62. To change to Day view press D To change to Week view press W To change to Month view press M To move to the next day week or month press the Space key To move to the previous day week or month press the Shift key and the Space key To move to the current date press T To move to a specific date press G Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters 159 On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Tasks Task basics Create a task In the task list press the Menu key Click New Type the task information Set a due date for the task If the task recurs set the Recurrence field Press the Menu key Click Save NOUR WN
63. Turn off the shortcut for switching typing input languages Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Use Input Method Shortcut field to No 3 Press the Menu key 4 Click Save To turn on the shortcut for switching typing input languages change the Use Input Method Shortcut field to Yes To receive notification when you switch typing input languages change the Notify me field to Yes Change the input options for SureType technology In the device options click Language Click Input Options Change the input options Press the Menu key Click Save nf wWnN Change the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Voice Dialing Language field 3 Press the Menu key 4 Click Save Change the display options for contacts You can change how your contacts appear in all applications including the phone message list address book and calendar 1 In the device options click Language 2 Change the Name Display field 204 3 Press the Menu key 4 Click Save Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterpr
64. abled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your keyboard is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your device often identifies incorrect matches set the matching sensitivity level to reject more e Improve voice recognition of numbers Media troubleshooting cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file cannot open media files Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode e Ifyou are trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager 246 e Ifyou are trying to open a media file on your computer using the media manager tool of the BlackBerry De
65. ain Text If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 83 84 Typing T
66. aired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list cannot pair with a Bluetooth enabled device Try performing the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device 180 e Allow the Bluetooth enabled device to discover your BlackBerry device In the Bluetooth setup application click Allow another device to find me e Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that your BlackBerry device is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Address Book Transfer field is not set to Disabled e Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled de
67. airs e certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager e certificates that you download from an LDAP certificate server e certificates that you add from a message e personal PGP keys public and private key pairs e PGP public keys that you download from an LDAP certificate server e PGP public keys that you add from a message e root certificates that are included in the BlackBerry Desktop Software Change the key store password In the device options click Security Options Click Key Stores Press the Menu key BWN Click Change Password Change when your device deletes the key store password In the device options click Security Options Click Key Stores Change the Private Key Password Timeout field BWN Press the Menu key 5 Click Save To access private keys after your BlackBerry device deletes the key store password you must type your key store password Add contacts to your address book automatically when you add items to the key store 1 In the device options click Security Options 227 Click Key Stores Change the Key Store Address Injector field to Enabled Press the Menu key Click Save ou e pU Change the service that your device uses to download certificates Depending on your organization you might not be able to change the service that you use to download certificates For more information contact your administrator
68. an MMS message press the Menu key 2 Click Options 3 Perform any of the following actions e To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes e To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Menu key 5 Click Save Request delivery notification or read notification for all MMS messages 1 In the device options click MMS 2 Inthe Notifications section perform any of the following actions e To receive notification when MMS messages are delivered to recipients change the Confirm Delivery field to Yes e To receive notification when recipients open MMS messages change the Confirm Read field to Yes 3 Press the Menu key 4 Click Save View the size of an MMS message before sending it 1 Inan MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming In the device options click MMS Set the Multimedia Reception and Automatic Retrieval fields to Home Only Press the Menu key Click Save BPWN Block MMS messages In the device options click MMS In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box Press the Menu key Click Save BPWN Message list options You can turn off the prompt that appears before you delete messages
69. and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device You create an automatic playlist by specifying criteria for artists albums or genres of songs When you add a song to your device that meets the criteria your device adds it to the playlist automatically An indicator appears beside automatic playlists in your list of playlists Create a standard playlist 1 In the media application click Music 2 Click Playlists Click New Playlist Click Standard Playlist Type a name for the playlist 3 4 5 6 Press the Menu key 7 Click Add Songs 8 Click a song 9 To add more songs repeat steps 6 to 8 10 Press the Menu key 11 Click Save Create an automatic playlist In the media application click Music Click Playlists Click New Playlist Click Automatic Playlist Type a name for the playlist Click the plus sign beside Artists Albums or Genres Click an artist album or genre To add more criteria repeat steps 6 and 7 1O 00 Ni OU oe w Ne Press the Menu key Click Save Change an automatic playlist In the media application click Music Click Playlists Click an automatic playlist BPWN Perform any of the following actions e To add an artist album or genre click the plus sign beside Artists Albums or Genres Click an artist album or genre e To delete an artist album or genre cli
70. ar correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 251 Browser troubleshooting No browser is available on my device Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes this service cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file Application troubleshooting cannot add applications Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add the application My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions e Delete media files display languages or third party applications that you do not use e Transfer
71. ave not deleted the application that you assigned to the key Assign a different application to the key Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator Shortcuts BlackBerry basics shortcuts e To move the cursor roll the trackball e To move back a screen press the Escape key e To move to a list item or menu item type the first letter of the item e To select or clear a check box press the Space key e To view available values in a field press the Alt key e To switch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlight an application Release the Alt key e To return to the Home screen or application list press the End key e To delete a highlighted item press the Backspace Delete key Phone shortcuts e To answer a call press the Send key e To insert a plus sign when t
72. bleshooting sissies irisi irris estaia ia ai yoda eiai aiis taiea Hoe HEAR hanes ENEA AaS HSSE R Siain 180 Date and time troubleshooting Notification profile troubleshooting Display TOUDI NOO UMI anina N AAE G AEAEE ONAE ELANET RE SENNEN EE Language troubleshooting Wireless network coverage troubleshooting Security troubleshooting x Die OSBIG FE POMS Arari oorti r AEEA ERASE EAEE ES taxes SAANEET ESE NEEE AAAA EEEa Gods EES ENANSA SEES Ep posse teed En eUT OSESE EEEO s iaa LEENA Ta AE E EEA A E AEE EEE E A E AE E 259 a E E E E E E E E E E 263 BlackBerry basics Switch applications 1 In any application press the Menu key 2 Click Switch Application 3 Perform one of the following actions e Ifthe application that you want to switch to appears highlight an application and press the Enter key e Ifthe application that you want to switch to does not appear highlight Home Screen and press the Enter key Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 Inthe device options click Screen Keyboard 2 Set the Convenience Key Opens fields 3 Press the Menu key 4 Click Save Set owner information Owner information appears on your BlackBerry device screen when the device is locked 1 In the device option
73. ccount and a personal email account you might be able to view your work address book and your personal address book on your device For more information contact your wireless service provider Switch address books Verify that you have multiple address books on your BlackBerry device 1 In an address book press the Menu key 2 Click Select Address Book 3 Click an address book Change the default address book Verify that you have multiple address books on your BlackBerry device In the device options click Advanced Options Click Default Services Change the Address Book SYNC field Press the Menu key Click Save nf WN Contact list options Sort contacts or tasks 1 In the address book or task list press the Menu key 147 Click Options If necessary click General Options Change the Sort By field Press the Menu key Click Save aun Rk WN Change the display options for contacts You can change how your contacts appear in all applications including the phone message list address book and calendar In the device options click Language Change the Name Display field Press the Menu key Click Save BRPWN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options
74. chment press F e To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet e To move to a specific cell press G e To view the content of a cell press the Space key e To switch worksheets press V Highlight a worksheet Press the Enter key e To view hidden columns or rows press H To hide the columns or rows press H In a presentation e To switch presentation views press M e To move to the next slide verify that you are viewing the presentation in slide view Press N e To move to the previous slide verify that you are viewing the presentation in slide view Press P e To move to the last cursor position after closing and reopening a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press G Attachment troubleshooting Askipped content bar appears in a document More attachment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of t
75. cify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message filter applies to Sensitivity Set the sensitivity level of email messages that the email message filter applies to Action Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or w
76. ck the corresponding minus sign 5 Press the Menu key 6 Click Save Add a song to a standard playlist 1 In the media application click Music 2 Click a category 3 Highlight a song artist album or genre 4 5 6 Press the Menu key Click Add to Playlist Click a standard playlist Change the order of songs in a standard playlist e gt oO 00 NEO UTOA WON In the media application click Music Click Playlists Click a standard playlist Highlight a song Press the Menu key Click Move Roll the trackball to the new location Click the trackball Press the Menu key Click Save Delete a song from a standard playlist oo Fen In the media application click Music Click Playlists Click a standard playlist Highlight a song Press the Menu key Click Delete Rename a playlist NOU BP WN In the media application click Music Click Playlists Highlight a playlist Press the Menu key Click Rename Type a name for the playlist Click Save Delete a playlist 1 2 In the media application click Music Click Playlists 3 Highlight a playlist 4 Press the Menu key 5 Click Delete In the media application click a media type If necessary click a category Highlight a media file Press the Menu key np WN Click Properties 1 Inthe media application press the Menu key 2 Click Options 3 Perform any of the following actions e To cha
77. cked in the phone type the emergency number Press the Send key e If your keyboard or device is locked press the Enter key Click Emergency Call Click Yes Depending on your wireless service provider the GPS options that appear on your BlackBerry device might differ slightly from the options that appear in this task 1 In the device options click Advanced Options 2 Click GPS 3 Change the GPS Services field to Location On 4 Press the Menu key 5 Click Save To turn off GPS technology change the GPS Services field to Location Off Volume Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Change the default volume for calls You can increase or decrease the default volume for calls The higher the volume percentage the louder the volume In the phone press the Menu key Click Options Click General Options Change the Default Call Volume field Press the Menu key Click Save Oy OY Pe o Improve sound quality during a call You can only change sound quality for the earpiece on your BlackBerry device 1 During a call press the Menu key 2 Click Enhance Call Audio 3 Select a bass or treble option Improve sound quality for all calls You can only change sound quality for the earpiece on your BlackBerry device In the phone press the Menu key Click Options Click General Options Change the Enhance Call Audio field Press
78. connection to the wireless network is turned off Bluetooth Green Your device is connected to another Bluetooth enabled device Yellow Bluetooth technology is turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off 207 Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage Turn off data service Depending on your wireless service plan you might be able to turn off data service email PIN and MMS messages and browser service on your BlackBerry device so that only phone and SMS text messaging services are available For more information contact your wireless service provider 1 In the device options click Mobile Network 2 Perform one of the following actions e To turn off data service change the Data Services field to Off e To turn off data service when roaming change the Data Services field to Off When Roaming 3 Press the Menu key 4 Click Save About roaming In most cases your BlackBerry dev
79. cur during organizer data synchronization see the BlackBerry Desktop Software Online Help About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Prerequisites Wireless data restoration e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Verify that your administrator has provided you with an enterprise activation password e Verify that your device is connected to the wireless network Delete all device data Verify that you have a backup copy of your BlackBerry device data CAUTION If you have turned on content protection the process for deleting all device data can take up to an hour to complete You canno
80. curity Security basics If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons In the device options click Security Options Click General Settings Set the Password field to Enabled Press the Menu key 5 Click Save To turn off the BlackBerry device password set the Password field to Disabled BPWN ia ange C UCVICE p In the device options click Security Options Click General Settings Press the Menu key RwWN Click Change Password Lock the device Verify that you have set a BlackBerry device password On the Home screen or in the application list click Lock To unlock your device on the Lock screen click the trackball Click Unlock Type your device password Press the Enter key If you do not set a BlackBerry device password you can lock your keyboard to avoid making calls and pressing keys accidentally On the Home screen or in the application list click Keyboard Lock To unlock the keyboard press the asterisk key and the Send key Set a limit for device password attempts In the device options click Security Options Click General Settings Set the Number of Password Attempts field Press the Menu key Click Sav
81. curity option on your device e change a smart card option e use your device with RSA software e Verify that you have set a BlackBerry device password e Verify that you know the smart card password You should have received this password when you received your smart card 1 In the device options click Security Options 2 Click General Settings 3 Change the User Authenticator field to Enabled 4 Press the Menu key 5 Click Save Import a certificate from a smart card In the device options click Security Options Click Certificates Press the Menu key Click Import Smart Card Certs Type your smart card password Select the check box beside a certificate Click OK Type your key store password Click OK Con naubk wn Lock your device when you remove your smart card from your smart card reader In the device options click Security Options Click Smart Card Change the Lock On Card Removal field to Enabled Press the Menu key Click Save nk WN About smart password entry If you use two factor authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is
82. d to All Entries In the device options click Bluetooth Press the Menu key Click Options Change the Address Book Transfer field Press the Menu key Click Save Restrict outgoing calls Aun WN In the device options click Bluetooth Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click Save 177 Make your BlackBerry device discoverable Oo oN In the device options click Bluetooth Press the Menu key Click Options Set the Discoverable field to Yes Press the Menu key Click Save Change the pairing name for your BlackBerry device On fs WN In the device options click Bluetooth Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save Turn off Bluetooth connection notification wu PwWwWNn gt In the device options click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key 6 Click Save To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn off the prompt that appears when connecting or pairing np WN 6 In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Press the Menu key Click Save To turn on the prompt again
83. delete a category contacts tasks or memos in the category are not deleted Mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer In the address book press the Menu key Click New Group Type a name for the mailing list Press the Menu key Click Add Member Click a contact To add another contact repeat steps 4 to 6 Press the Menu key Click Save Group 1 2 3 4 5 6 7 8 9 In the address book highlight a mailing list Press the Menu key Click Edit Group Click a contact Click one of the following menu items e Add Member e Change Member 1 2 3 4 5 e Delete Member 6 Press the Menu key 7 Click Save Group Note When you delete a contact from a mailing list the contact remains in your address book View a mailing list In the address book click a mailing list To view the details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1 In the address book highlight a mailing list 2 Press the Menu key 3 Click Delete Group Multiple address books About multiple address books If your BlackBerry device is associated with multiple email accounts you might have contacts from each address book on your device For example if your device is associated with a work email a
84. dem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software Audio Source A2DP This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits A V Remote Control AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device Encrypt data that you send or receive using Bluetooth technology Verify that the Bluetooth enabled device supports data encryption 1 In the device options click Bluetooth Press the Menu key Click Options Change the Security Level field to High Encryption Press the Menu key Click Save au RwWN Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect to the last Bluetooth enabled device you used 1 Inthe device options click Bluetooth Press the Menu key Click Options Change the Connect on Power Up field to No Press the Menu key Click Save an kt wWN Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of p
85. der and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on 253 e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list cannot pair with a Bluetooth enabled device Try performing the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e Allow the Bluetooth enabled device to discover your BlackBerry device
86. device adds the word or letter combination to the custom dictionary You can also add words or letter combinations manually to the custom dictionary Your device deletes words from the custom dictionary if you do not use them Add a custom dictionary item Verify that the typing input language is set to Arabic or Russian In the device options click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball Click Save OF iN Change a custom dictionary item Verify that the typing input language is set to Arabic or Russian In the device options click Custom Dictionary Click a custom dictionary item Change the custom dictionary item Click the trackball twice Click Save np WN Delete custom dictionary items Verify that the typing input language is set to Arabic or Russian 1 Inthe device options click Custom Dictionary 2 Perform one of the following actions e To delete one custom dictionary item highlight an item Press the Menu key Click Delete e To delete all custom dictionary items press the Menu key Click Clear Custom Dictionary Stop adding items to the custom dictionary automatically Verify that the typing input language is set to Arabic or Russian 90 In the device options click Language Click Input Options Clear the Auto Word Learning check box Change the Learn Words From Email Messages field to Off Press the Menu key Click Save OU
87. dial key click Move Roll the trackball to move the contact to the new speed dial key Click the trackball e To delete the contact from the speed dial list click Delete Conference calls Make a conference call You cannot add more than two contacts to a conference call During a call press the Menu key Click Conference Call Type a phone number or highlight a contact Press the Send key During the second call press the Send key nf wWNnN Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Leave a conference call Verify that your wireless service provider supports this feature If you make a conference call you can leave the conference call and the call continues without you 1 During a conference call press the Menu key 2 Click Flash Caller ID Add a caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Nouns WN 22 8 Press the Menu key 9 Click Crop and Save Change the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Replace Picture Highlight a picture Press the Menu key Click Select Center the picture in the box CaOon
88. e np WN Password keeper About the password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper In the password keeper press the Menu key Click New Type the password information Click the trackball Click Save np WN Generate a random password In the password keeper press the Menu key Click New Press the Menu key Click Random Password Type the password information Click the trackball Click Save SO Ole WN oS Set criteria for randomly generated passwords 1 In the password keeper press the Menu key 2 Click Options 214 3 Set the random password fields 4 Press the Menu key 5 Click Save View a password in the password keeper In the password keeper click a password Change a password in the password keeper In the password keeper highlight a password Press the Menu key Click Open Change the password information Click the trackball Click Save Ao RWN a Hide passwords in the password keeper In the password keeper press the Menu key Click Options Set the Show Password field to No Press the Menu key 5 Click Save To sho
89. e 2 Perform one of the following actions e To use the multi tap input method set the Input Language field to lt Language gt Multitap e To use the SureType input method set the Input Language field to lt Language gt 3 Press the Menu key 4 Click Save Change the typing input language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 Press the Menu key 4 Click Save Typing tips for the Korean typing input method e To type the alternate character on a key press the key twice e To type a number hold the number key e To convert a Hangul character to its equivalent Chinese character in the device options on the Language screen verify that the Use Space for Han Homonyms check box is selected Highlight the character Press the Space key Spelling checker Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom d
90. e List field to Yes Start a conference 1 In BlackBerry Messenger during a conversation press the Menu key 194 2 Click Invite 3 In the drop down list click a contact 4 Click OK Copy a conversation history When you copy a conversation history you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation history 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Change your display name In BlackBerry Messenger on the contact list screen press the Menu key Click Edit My Info Type a display name Click OK BWN Availability Change your availability status In BlackBerry Messenger on the contact list screen press the Menu key Click My Status Click Available or Unavailable Type a message that contacts can see when they view your contact information 5 Click OK When you change your availability status to unavailable you receive BlackBerry Messenger messages but you are not notified BWN 195 Receive notification when a contact becomes available 1 In BlackBerry Messenger on the contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert 196 Display and ke
91. e Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check 1 Inthe task list highlight a task 2 Press the Menu key 3 Click Delete Categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Anprwn Press the Enter key Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save np WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category
92. e To open the browser options in the browser press O e To hide the browser press D Navigate a web page e To move up a screen press the Shift key and the Space key e To move down a screen press the Space key e To move to the top of a web page press T e To move to the bottom of a web page press B Map shortcuts e To zoom in to a map press I e To zoom out from a map press O e To view status information at the top of a map press U To hide status information at the top of a map press U e To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key e To move to the next direction on a route press N e To move to the previous direction on a route press P Calendar shortcuts For shortcuts to work in Day view in the general calendar options change the Enable Quick Entry field to No e To schedule an appointment press C e To change to Agenda view press A e To change to Day view press D e To change to Week view press W e To change to Month view press M e To move to the next day week or month press the Space key e To move to the previous day week or month press the Shift key and the Space key e To move to the current date press T e To move to a specific date press G Phone Phone basics Find your phone number In the phone your phone number appears at the top of the screen If you have more than one phone numbe
93. e Verify that your wireless service plan includes this service If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and inthe message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Try performing the following actions e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Wait for a short period of time Your device receives long messages and attachments in sections e Try viewing your message in plain text Press the Menu key Click Get Pl
94. e email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation e Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the address book calendar task list and memo list e Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help 10 Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your co
95. e from 15 minutes to 2 hours depending on the type of upgrade the amount of device data and the number of applications on your device You can use your device when you download the software but you cannot use your device or make emergency calls when you install the software For more information contact your wireless service provider or administrator Prerequisites Upgrading the BlackBerry Device Software over the wireless network e Verify that your BlackBerry device is connected to the wireless network e Verify that the battery power level is 50 percent or higher e Ifyou have installed the BlackBerry Desktop Software on your computer verify that your device is not connected to your computer Upgrade the BlackBerry Device Software You can use your BlackBerry device when you download BlackBerry Device Software but not when you install the software If content protection is turned on you might need to type your password at various times during the installation process 1 On the Home screen click the Wireless Upgrade icon 2 Complete the instructions on the screen Note During the installation process your device might reset multiple times Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry Device Software within 30 days of upgrading the software 1 In the device options click Advanced Options 2 Click Wireless Upgrade 3 Click Previous upgrad
96. e last cursor position after you close and reopen a received email message or PIN message press G In a message list e To open a highlighted message press the Enter key e To compose a message from a message list press C e To mark a message as opened or unopened press the Alt key and U e To view received messages press the Alt key and I e To view sent messages press the Alt key and O e To view voice mail messages press the Alt key and V e To view SMS text messages press the Alt key and S e To view call logs press the Alt key and P e To view all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Message troubleshooting Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area If the menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your
97. e number Press the Enter key Press the Menu key Click Close IO SOON Oo amp GN Change a call forwarding phone number You can only change call forwarding phone numbers that you have added In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Edit Change the phone number Click the trackball Con au bBWN Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete SOO B WN 26 Smart dialing AVOUT SIMA C li You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart dialing options In the smart dialing options you can also specify the main phone number for an organization that you call frequently If you specify a phone number for an organization you can call a contact at the organization quickly by dialing the contact s extension only Likewise when you add a contact from the organization to your address book you only need to type the contact s extension In the phone press
98. e succeeded 4 Click Downgrade 130 Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry Device Software your BlackBerry device deletes the previous version of the software after 30 days To increase the amount of available memory on your device you can remove the previous version manually 1 ns wWN In the device options click Advanced Options Click Wireless Upgrade Click Previous upgrade succeeded Press the Menu key Click Delete Downgrade Data Application troubleshooting cannot add applications Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add the application My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions e Delete media files display languages or third party applications that you do not use e Transfer media files that you have stored in the BlackBerry device memory to a media card 131 132 Maps Map basics 1 Onamap press the Menu key 2 Click Get Directions 3 Perform one of the following actions to specify a starting location e To specify your current location click Where Am e To specify a new location click Enter An Address e To specify a saved location click From Favorites e To specify a location for a contact click From Address Book e
99. e to hold the Alt key and highlight a language Release the Alt key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball up or down To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in a message press S e To search for text in an attachment or on a web page press F e To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press F Attachment shortcuts e To search for text in an attachment press F e To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet e To move toa specific cell press G e To view the content of a cell press the Space key e To switch worksheets press V Highlight a workshe
100. ears change the Slide Duration field e To move an item on a slide click the item Click Move Field Roll the trackball to the new location Click the trackball Attach a media file to an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following menu items e Attach Picture e Attach Audio e Attach Video e Attach Voice Note 3 Click a media file Attach an appointment to an MMS message You can only send nonrecurring appointments in MMS messages If you attach a meeting the list of meeting participants is not included in the attachment 1 When composing an MMS message press the Menu key 2 Click Attach Appointment 3 Highlight an appointment 4 Press the Menu key 5 Click Continue Add an appointment to your calendar from an MMS message 1 In an MMS message highlight an iCalendar attachment 2 Press the Menu key 3 Click View Appointment 4 Press the Menu key 5 Click Add To Calendar Add a contact to your address book from an MMS message In an MMS message highlight a vCard attachment Press the Menu key Click View Attachment Press the Menu key Click Add Contact nu kWN Save a media file from an MMS message 1 In an MMS message press the Menu key 2 Click one of the following menu items e Save Image e Save Audio e Save Ringtone e Save Video e Save Voice Note Request delivery or read notification for an MMS message 1 When composing
101. ecnecesnseeess 107 Prerequisites Wireless data synchronization Synchronize organizer data over the wireless network About synchronization COMPIGCES srainnsear tsa aE ESE Ha HE ERSE HESE paariet Diao ET NeR ER RE ESHA Ea na Manage email reconciliations conflicts s csssscsseseseonssessssocscessssccstvanccseststestsasshenosiyacsusuasneshiadodagpieadcsecbsed teal bsschtyassndtdoodbdesde duct bases Silaz s Sdan ESERSE Obri EES Manage data synchronization conflicts About backing up and restoring device data Prerequisites Wireless data restoration Delet alhdevice Oa ac scxcccovescenssscavonsessersussseciysccdvatavecssssessesdsa shaves vnechtuslabuionontings EUSK ENISA AALA ENE aoi A EELEE Ena SKSaPA d eee SPESI iLAN Cedasiepsuuthanteoncebsectbeaddouss 109 Empty the deleted items folder on your computer from your CeVICE scs csossscsescesssoseccsessvsesssessnsescueeesscsensesseeesacseoseeceeesseeesaceesucesoseeseeessseesaeessaeesaeseneeseenssseetts 109 Synchronization troubleshooting ssc seo cech cea vetecectnuo otiera ONE E bude cts nbd bse AEAEE EKEN OAOE AAE 110 BOWS OP enn nn aN AN RN amin aan maine amen ane aendiiaten nbn ated dali dai teenie anna 113 Browser De SNCS esana Seances r sade tuctes ces sat asic ats as tusiseceasstsapttoa iy Toe esis edens anes guid OA TEOTEO aoe aes Browser bookmarks Web feeds Browser options BHO WSEY SCULLY Troster a nE EAEE AEE EIES En EIROA EE ENE EAE opus ARAARA O SA EERE
102. ee ee N Verify that the typing input language is set to Arabic or Russian By default your BlackBerry device recognizes contacts when you type them 1 In the device options click Language Click Input Options Change the Use Address Book as Data Source field to Off Press the Menu key Click Save Sh Bah AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later In the device options click AutoText Press the Menu key Click New In the Replace field type the text to replace In the With field perform one of the following actions np wWn e Type replacement text e To insert a macro for example the current date or time press the Menu key Click Insert Macro 6 Inthe Using field perform one of the following actions e To capitalize the entry exactly as you typed it click Specified Case e To capitalize the entry according to the context click SmartCase 7 Set the language 8 Press the Menu key 9 Click Save Turn off AutoText for SMS text message
103. eesqasesnssecseceesseroseseaseseseessseesoeesareseaeesester 241 Check the high scores on the BrickBreaket web Stt ssiceissscissccissucsssscisasssssausnnsavsaviatcvaatviavevsscevsaciniseesidsdeccesvstedsocesss cit aves suis NNS AE E Nr 241 Service books About service books Accept a service book Deletea senice OOM aanne tases tase cst ccsvcctassve ces A AAE EO OAE EE ac Revo bebah cates apace stead pen ese EAA teesd ena Troubleshooting BlackBerry basics troubleshooting Phone troubleshooting Voice dialing THOUBIESMOOEIM G ccssscessccsssvsecsesssceyessnsusteectsendedsqsesssct assvvet exebvesds sstbeagavssvsvcs erekeegsees 4 theagabssstbestouvstSesstes 4 tbugbassae bes aus UAR EEYAN AS OVE SKORE Vai AES ENESENN Eear Media troubleshooting Message troubleshooting Typing troubleshooting seaska esris iena ra Ha An r aae Ei eiA S aE snes ESHE Ei H EN E A SHa EESE E aE HOS ERIE EENE NRS 93 Attach ment troubleshooting cscscsssecsssscssescsesscsesssiscsensentasertseacenses eocusottpentecnssqsnsespugnsntsecs bendeseansbeessenshspeatseussdnesstespsnbontpensstindsveassvoudavakotsssteas tees stessibsectbuesbavateentt ecs Synchronization troubleshooting Browser troubleshooting Application troubleshoot tig naini erah a haii soz dosed oes dededaborssostiedetseas a fede i a raiar aain debate Maps troubleshooting Contact troubleshooting Calendar troubleshooting lt Bluetooth technology trou
104. emory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device About media card encryption Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry device You can encrypt the files on your media card using a media card encryption key your device password or both You can set media card encryption to include or exclude media files Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry device using your device password verify that you have set a device password 1 In the device options click Media Card 2 Perform one of the following actions e To encrypt files using an encryption key that your device generates for your media card set the Encryption Mode field to Device e To encrypt files using your device password set the Encryption Mode field to Security Password e To encrypt files using a media card encryption key and your device password set the Encryption Mode field to Security Password amp Device 3 To encrypt media files on your media card set the Encrypt Media Files field to Yes 4 Press the Menu key 5 Click Save To turn off media card encryption set the Encryption Mode field to None 1 In the device options click Media
105. erprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book In the device options click Advanced Options Click Service Book Highlight the new service book Press the Menu key Click Accept nf wn Delete a service book In the device options click Advanced Options Click Service Book Highlight a service book BPWN Press the Menu key 5 Click Delete To restore a service book press the Menu key Click Undelete 243 244 Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator Phone troubleshooting ca
106. es Press the Menu key Click New Folder Type a name for the folder Click Save Anpwn Save a picture Save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Sort pictures In the media application press the Menu key Click Options Change the Sort By field Press the Menu key Click Save un PWN Rename a picture or picture folder You can only rename pictures or picture folders that you added In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click Save Soo Rp WN Move a picture You can only move pictures that you added In the media application click Pictures Click My Pictures Highlight a picture Press the Menu key Click Move Highlight a picture folder Press the Menu key Click Move Here en aou WN Delete a picture or picture folder You can only delete pictures or picture folders that you added In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Delete nk WN Media card options About media cards Insert a microSD media card into your BlackBerry device to extend the m
107. ess network coverage troubleshooting Power battery and memory TURD OFF VOU ASV Ce ass ia5cbssicisicsiseinTceichsncidenacdceisvanish salty duan ddd detec ennvacianadias ia shsbaataa E S E E E cabanas 211 Set your device to turn on and turn off autommatically ssccsscsossssoseccssecsssecsssescssessuesessecsssscssssscosessasessseesssscessscsessessucessecssnseessssecasessnecssecessneessusecaseseneessesessecessneecsasess 211 Check the battery power level Check the battery power level using a voice command Reset the device Extend Tie BEST Ue cee eaccsccpest ces eccensecestoss tease seven E teens ERA A E fev EA AREA EIS E AA RE EES E AEAEE EEA View the amount of available memory on your device Best practice Optimizing your device performance Security Security basics Password KEG DER cases cscs ierscensccrsssceeecie cess conncvaa seuss EENE cou cecab consis sorne denne scennanas ras ccena cee acccnccras SESEK EKOE ESERI SFE EAAS TEN SETERS EEE ieee sensecracennbatescna tenbieets 214 Encryption Memory cleaning GOVEIPIC ALES sscssicccsssvescciaxscevnavisnceisascses oxsscesvesuanscauvacievseivescbebscacsnissrvdesvassevscteviciaeauivaceiarcusreinieaiianacvaniaiaeacinuasbaatein Waesceasicenntantattataneineieiiincea VOCE E A E Certificate Seretse ierti nissar su EEA SEAN ETEA EENEN ESED SEATS SEEE EEA EAT SE SEESE ERTEAN EE EAA EREE 225 Key stores Smart cards a SoftWatie TORENS io rinia a ENNO OKENE A AEN
108. essage list press the Menu key Click Options Click Email Reconciliation Set the Wireless Reconcile field to On uk WN Press the Menu key 6 Click Save To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key Click Options Click Email Reconciliation Set the Delete On field Press the Menu key 6 Click Save It takes a short period of time for messages to be deleted over the wireless network To delete messages on your device only set the Delete On field to Handheld Sg Oo IS Prerequisites Wireless data synchronization e Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help e Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator Synchronize organizer data over the wireless network In the address book a calendar the task list or the memo list press the Menu key Click Options To synchronize calendar entries click a calendar Change the Wireless Synchronization field to Yes nf WN Press the Me
109. essages on your device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters nk Wn In the device options click Security Options Click Firewall Select the Address book contacts check box or the Specific address check box Press the Menu key Click Save Verify that you have set your BlackBerry device to allow messages from contacts in your allowed sender list BRBWN In the device options click Security Options Click Firewall Press the Menu key Click Configure Exceptions 5 Press the Menu key 6 Click one of the following menu items e Add Email Address Add Phone Number Add PIN 7 Type the contact information 8 Press the Enter key 9 Press the Menu key 10 Click Save 1 In the device options click Security Options 2 Click Firewall 3 Highlight a message type 4 Press the Menu key 5 Click Reset Count or Reset All Counts Message shortcuts In a message e To reply to a message press R e To reply to all in an email message or a PIN message press L e To forward a message press F e To file a highlighted email message press I e To view the email address of a contact highlight the contact in an email message Press Q To view the display name press Q again e To move to th
110. et Press the Enter key e To view hidden columns or rows press H To hide the columns or rows press H In a presentation e To switch presentation views press M e To move to the next slide verify that you are viewing the presentation in slide view Press N e To move to the previous slide verify that you are viewing the presentation in slide view Press P e To move to the last cursor position after closing and reopening a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press G Browser shortcuts e To insert a period in the web address field press the Space key e To insert a slash mark in the web address field press the Shift key and the Space key e To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page e To switch between Column view and Page view press Z e To move to a specific web page press G e To return to the home page press H e To open the bookmark list press K e To add a bookmark press A e To view a list of web pages that you have visited recently press I e To refresh a web page press R e To view the web page address for a link highlight a link Press L e To view the web page address for a web page press P e To save a web page to a message list press S e To follow a link highlight or pause on the link Press the Enter key e To hide the banner press U To view the banner press U
111. etwork coverage troubleshooting cannot connect to a wireless network Try performing the following actions e Verify that you have turned on the connection to the wireless network e Ifyou have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed 255 Security troubleshooting cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP certificate server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e Ifyou use a certificate to authenticate your smart card verify that the certificate is not revoked or expired My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key Diagnostic reports About diagnostic reports Diagnostic reports
112. ey e If snooze is turned on click Snooze 172 Calculator Use the calculator e To press a key in the calculator press the corresponding key on the BlackBerry device keyboard Convert a measurement 1 Inthe calculator type a number 2 Press the Menu key 3 Perform one of the following actions e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type 173 174 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset After you pair your BlackBerry device with a Bluetooth enabled device you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device a typical range is approximately 10 meters When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth icons appear in the device status section of the screen For more information about Bluetooth icons see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 In the device options click Bluetooth 2 Press the key 3 Click Enable Bluetooth To turn off Bluetooth technology press the ke
113. f the following actions e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key You can amplify the volume for songs ring tones and videos nk WN In the media application press the Menu key Click Options Change the Audio Boost field to On Press the Menu key Click Save You can only improve sound quality when you use stereo headphones with your BlackBerry device 1 In the media application press the Menu key 2 Click Options 3 Change the Equalizer field In the media application press the Menu key Click Options Change the Turn Off Auto Backlighting field to No 1 2 3 4 Press the Menu key 5 Click Save You can purchase an optional headset to use with your BlackBerry device In the phone you can use a headset button to answer or end a call or turn on or turn off mute during a call You can also use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of a song or a video in the media application For more information about using the headset see the documentation that came with your headset Managing media files About playlists You can create both standard
114. files essaies r aeaaea aaa EAOa n Eaa A Eaa eea Oar S aeaa i AEA E E aaa a Aaa aAa aa TERE EEE E RARR 185 Notification DaStGS sissicssvicccsssvassctsatessissasvistovasies seis ieesvedevsessaisivaccessavabsavsceseadasposuisv0tiobaxlevsstsp cake AANTAS ARAO EROSSA AASA NE EENEN LED FOUN TI CH ON nenna EEN INEA REEE ETA AARON Custom notification Notification profile troubleshooting BlackBerry Messenger Contacts Conver ONE e asaite EEE AARE SEERE SI OES ENEA AE EE AEE ESEE EA OA ONAA ET EE OE EEEE EER Avala byenan ninie i E ENE RTA RE ATE ASAS ASEE TEN NNa EVNA NTE E Display and Keyboard sii cccssccsccassstsccssssassscassctsszasadesssssssssssiodecossscsastedscassetoseossssssetassacsscasecssasnsacoasetesscasssodacoasoosascubocassebecsossstedstassedsscovacosasovasacsesuseesbacodacbesndaasoioscoaseiee 197 Backlighting Display options Keyb ard OPTIONS sirrinin renare E NEEE LEETE EAS NESESER N REA EE N AENEA ENEE a OD TOMES vise ssssavsnsazsnsccsnnnconcovsscctnesconsnvzeseecconsnsnancvenec vasevabessvesoingsitegsensnioccieccohev essteoslsgcbscbnonssatisecoabassas ise chinecbtaahinesap scans peat VAESES K A EASP SK AVE ESE AANA 200 Display troubleshoot sise hirn e EER H HASH EE ERTE PE HESH HISE iS EE EHE HA SHT nes EEEH EIEH 201 Language Change the display language Add a display language Delete ardisplay language ji cisscesciavscseuscsovscssesesnectsacetentscuncsbsasssctveectisectssscessotsdeoesdeedsdevessonsste
115. format click View Slides Switch slides 1 Ina presentation press the Menu key 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a presentation in slide view click a slide 2 Click Rotate Zoom in to or out from a slide 1 When viewing a presentation in slide view click a slide 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original slide size press the Menu key Click Fit to Screen Save a slide 1 When viewing a presentation in slide view press the Menu key 2 Click Save Slide 103 3 Type a name for the file 4 Click Save vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the address book on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 Ina message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your address book from a vCard contact attachment 1 InavCard contact attachment press the Menu key 2 Click Add to Address Book or Update Address Attachment shortcuts e To search for text in an atta
116. ft Corporation Novell and GroupWise are trademarks of Novell Inc PGP is a trademark of PGP Corporation Roxio is a trademark of Sonic Solutions RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium All other trademarks are the properties of their respective owners Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved The BlackBerry smartphone and other devices and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in the U S and in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade sec
117. ghlight a category PWN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save an e WN View the number of tasks or memos stored on your device 1 Inthe task list or memo list press the Menu key 169 2 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device Alarm About the alarm In the BlackBerry device alarm you can set the alarm to sound at the same time everyday or only on weekdays You can also set a snooze time for the alarm and adjust the alarm volume If you turn off your device by pressing the Power key or by clicking Turn Power Off and selecting Turn Off the alarm is designed to sound at the correct time even if the device is turned off Turn on the alarm 1 In the alarm change the Daily Alarm field to On or Weekdays Only 2 Change the alarm options In the device status section of the screen a bell indicator appears Silence the alarm e If snooze is not turned on press any k
118. greement with RIM The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 4 901 307 5 490 165 5 056 109 5 504 773 5 101 501 5 506 865 5 109 390 5 267 261 5 544 196 5 600 754 5 414 796 5 710 784 5 778 338 5 511 073 5 267 262 5 657 420 BlackBerry Curve 8330 smartphone model number RBU21CW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada 5 228 054 5 968 483 5 416 797 5 535 239 5 337 338 5 659 569
119. h here field does not appear on the screen press the Menu key Click Go To Type the search terms 2 Press the Enter key About browser views You can view web pages in Column view or Page view Column view displays web pages in a mobile view format Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages You can also set the default browser view so that your BlackBerry device selects the most appropriate browser view automatically Switch browser views 1 Ona web page press the Menu key 2 Click Column View or Page View Zoom in to a web page Verify that you are viewing the web page in Page view On a web page click the trackball To zoom out from the web page press the Escape key Move back or forward a web page 1 Ona web page press the Menu key 2 Click Back or Forward Move through a web page line by line 1 Ona web page press the Menu key 2 Click Select Mode To select only links and fields as you move through a web page press the Menu key Click View Mode Refresh a web page 1 Ona web page press the Menu key 2 Click Refresh Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page 1 Ona web page press the Menu key 2 Click Save Page 3 Click OK Stop loading a web page 1 When a web page is loading press the Menu key 2 Click Stop
120. hat you want to save the attachment in Press the Menu key Click Select Folder a a a a a Stop downloading an attachment 1 Ina message highlight an attachment that you are downloading 2 Press the Menu key 3 Click Cancel Download Open a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In an attachment click a link 2 Click Retrieve To return to the attachment press the Escape key View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info Set font options for an attachment In an attachment press the Menu key Click Options Set the font fields Press the Menu key Click Save np WN Search for text in a message in an attachment or on a web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next 100 Document attachments Open a password protected pdf file attachment Verify that your BlackBerry device is associated with an email account that uses the BlackBerry
121. he certificate temporarily Change the display name for a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Change Label nk WN 6 Type a display name for the certificate 7 Click OK Add an email address to a certificate In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Associate Addresses Click the trackball Click Add Address Perform one of the following actions Oo ea OY SOU 09 I a e Click a contact e Click Use Once Type an email address Click the trackball 9 Press the Menu key 10 Click Save Turn off the display name prompt that appears when you add a certificate to the key store In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Change the Prompt for Label field to No Press the Menu key 9 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate 29 UNO UT Be ON Ss Turn off the fetch status prompt that appears when you add a certificate to the key store In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Au bkwWnN 7 Perform one of the following actions e To d
122. he device options click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key a kWN co N 6 Click Save To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn on wireles In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts For example you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification profile exceptions that include the same contact place the notification profile exception that you want your device to apply first in the list Your device has one preloaded notification profile exception for important calls You can add contacts to this notification profile exception or you can dele
123. he media application click Music 2 Perform one of the following actions e To shuffle all songs click Shuffle Songs e To shuffle all the songs in a category click a category Click a song Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Pause a media file When playing a song video or voice note click the pause icon To resume playing the song video or voice note click the play icon Fast forward or rewind a media file 1 When playing a song video or voice note click the progress bar 2 Roll the trackball to the right or left 3 Click the trackball Play the next or previous song in a category 1 When playing a song press the Menu key 2 Click Next Track or Previous Track Repeat a media file 1 Inthe media application click a media type 43 Aa WN 5 If necessary click a category Click a song video or voice note Press the Menu key Click Repeat To stop repeating a song video or voice note press the Menu key Click Repeat 1 2 3 1 2 In the media application click a media type If necessary click a category In the Find field type part or all of a name for a song ring tone video or voice note Press the End key Click an application To return to the media application press the Menu key Click Now Playing PWN In the media application click Voice Notes Click Record Click the record icon Perform any o
124. ic times on the Home screen click Turn Power Off If you want the device to stay turned off until you press the Power key click Full Power Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically In the device options click Auto On Off Set the Weekday field to Enabled Specify the times when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on weekends Press the Menu key Click Save Nouns WN Check the battery power level In the device options click Status Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Reset the device Remove and reinsert the battery Extend battery life Try performing the following actions e Set the BlackBerry device to turn on and turn off automatically 211 Turn off the connection to a wireless network when you are not in a wireless coverage area Delete the original message when you send a reply Lower the brightness of the backlighting Turn off the flash in the camera Send a message to multiple contacts using Add To Add Cc or Add Bcc Charge your device regularly View the amount of available memory on your device ls 2 Remove and reinsert the battery In the device o
125. ice automatically connects to an appropriate wireless network when you travel outside your wireless service provider s wireless coverage area An indicator appears on your device to let you know that you are roaming outside of your wireless service provider s wireless coverage area You might also have to provide login information before you can access the wireless network For more information about roaming contact your wireless service provider Verify the status of network connections and services 1 Onthe Home screen or in the application list click Manage Connections 2 Click Services Status 208 Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions e Verify that you have turned on the connection to the wireless network e Ifyou have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed 209 210 Power battery and memory Turn off your device Depending on your theme the location or name for Turn Power Off might differ from the location or name in this procedure For more information about application locations and names see the printed documentation that came with your device e Ifyou have not set your BlackBerry device to turn on and turn off automatically at specific times hold the Power key e Ifyou have set your device to turn on and turn off automatically at specif
126. ice data When content protection is turned on your device uses a private key to encrypt data as it is stored on the device including data that your device receives when it is locked Your device decrypts data as you access it You can set content protection to include or exclude your contacts If you turn on content protection for contacts and you receive a call when the device is locked the caller name does not appear on the screen 216 When you lock your device an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Verify that you have set a BlackBerry device password In the device options click Security Options Click General Settings Change the Content Protection field to Enabled Press the Menu key Click Save nk WN Verify that content protection is turned on You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked In the device options click Security Options Click General Settings Set the Strength field Press the Menu key Click Save nk wWn If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data
127. ice options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Trust or Distrust If necessary perform one of the following actions e To trust the highlighted certificate click Selected Certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Oa Pwn Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the certificate authority or CRL servers In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Revoke Click Yes Change the Reason field 8 Click OK To cancel a certificate hold highlight the certificate Press the Menu key Click Cancel Hold Son amp WN Certificate revocation reasons Unknown The revocation reason does not match any of the predefined reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke t
128. ick Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save BWN Turn off trackball sounds 1 In the device options click Screen Keyboard 2 Set the Audible Roll field to Mute 3 Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click Set the cursor speed In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save RPWN 199 Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device and one on the right side Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Set the Convenience Key Opens fields 3 Press the Menu key 4 Click Save Set the trackball sensitivity You can set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level In the device options click Screen Keyboard Set the Horizontal Sensitivity and Vertical Sensitivity fields Press the Menu key Click Save BWN Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again Themes About themes Depending on your wi
129. ick Security Options Click Memory Cleaning In the Registered Cleaners section click an application BWN Perform one of the following actions e To delete sensitive data for the highlighted application click Clean lt Application gt Click OK e To delete sensitive data for all applications click Clean Now In the device options click Security Options Click Memory Cleaning Change the Show Icon on Home Screen field to Yes Press the Menu key Click Save uk WN Certificates Download a certificate from an LDAP certificate server In the device options click Security Options Click Certificates Press the Menu key Click Fetch Certificates Specify the search criteria Press the Menu key Click Search Click a certificate N DY U E w Ns 9 Click Add Certificate to Key Store View properties for a certificate 1 In the device options click Security Options 2 Click Certificates 3 Click a certificate Certificate properties Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain i
130. ictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Check spelling automatically before sending email messages 1 Inthe device options click Spell Check 2 Select the Spell Check Email Before Sending option 3 Press the Menu key 88 4 Click Save Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling BWN In the device options click Spell Check Select or clear the check box beside one or more options Press the Menu key Click Save Add a word to the custom dictionary OF ON oe Nia In the device options click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball Change a word in the custom dictionary Nouns WN In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Click the trackball Delete a word from the custom dictionary nf WN In the device options click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete 89 Custom dictionary About the custom dictionary If the typing input language for your BlackBerry device is Arabic or Russian and you type a word or letter combination that your device does not recognize your
131. ideo click the gt icon e To rename and save the video click the icon To delete the video click the _ icon To send the video click the icon View the amount of memory available for recording videos In the video camera the approximate amount of memory available for recording videos appears in the lower left corner of the screen Camera and video camera options Change the location for storing pictures or videos 1 Inthe camera or video camera press the Menu key 2 Click Options 3 Perform one of the following actions e Inthe camera change the Store Pictures and Folder fields e Inthe video camera change the Folder field 4 Press the Menu key 5 Click Save Change the default size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen In the camera press the Menu key Click Options Change the Viewfinder Mode field Press the Menu key Click Save nR WN Change options for pictures or videos to compensate for different lighting conditions 1 In the camera or video camera press the Menu key 2 Click Options 3 Perform any of the following actions e To change the default flash mode for pictures change the Default Flash Setting field e To turn on low light mode for videos change the Video Light field 38 e To compensate for the current lighting conditions change the White Balance field In the v
132. ideo camera press the Menu key Click Options Change the Video Format field Press the Menu key Click Save np wWwn In the camera press the Menu key Click Options Set the Picture Size field Press the Menu key Click Save nk WN You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires In the camera press the Menu key Click Options Set the Picture Quality field Press the Menu key Click Save nk wWn You can apply a sepia or black and white color effect to pictures that you take In the camera press the Menu key Click Options Change the Color Effect field Press the Menu key Click Save uk WN Camera and video camera shortcuts e To take a picture press the Right Convenience key e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To change the flash mode for a picture or to turn on low light mode for a video press the Space key Camera and video camera troubleshooting cannot save pictures or videos Your BlackBerry device memory or media card might not have enough available memory to store pictures or videos Try performing the following actions e Ifyou are trying to save a picture to your device memory delete old data or messages from your device e Ifyou are trying to save a pict
133. ilable For example you can use browser push to receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in a message list or an icon on the Home screen or in the application list might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions e To reject all browser push messages clear the Enable Push Enable MDS Push and Enable WAP Push check boxes e To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service clear the Enable MDS Push check box e To reject browser push messages through WAP gateways clear the Enable WAP Push check box 4 Press the Menu key 5 Click Save Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Interne
134. ime Try downloading the attachment again A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To download the slide highlight the slide Press the Menu key Click Retrieve 105 106 Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 In a m
135. ing e Verify that your wireless service plan includes this service For more information contact your wireless service provider or administrator Find your MMS phone number In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your MMS phone number Send an MMS message 1 Ina message list press the key 2 Click Compose MMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball e Ifthe contact is in your address book click a contact Click an email address or MMS phone number 4 Type a message 5 Press the key 6 Click Send Create a slide show in an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following menu items Attach Picture e Attach Audio Attach Video e Attach Voice Note 3 Click a media file 4 To add another media file repeat steps 1 to 3 5 To customize the slide show perform any of the following actions e To add text to a slide highlight the empty field below the attachment Type text e To change how long a slide app
136. ise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator 205 206 Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level For more information about wireless coverage indicators see the printed documentation that came with your device Turn off a wireless connection You should turn off wireless connections in certain places such as on an airplane or in a hospital For more information see the safety and product information booklet for your BlackBerry device 1 On the Home screen or in the application list click Manage Connections 2 Perform one of the following actions e To turn off a wireless connection clear the check box beside the connection type e To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network Yellow Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers Red Your
137. ist screen highlight a contact Press the Menu key Click Start Conversation Type a message nk wWN Press the Enter key Open a conversation Conversations appear in the conversation list and in the main message list 1 In BlackBerry Messenger in the conversation list highlight a contact 2 Click the trackball Add an emoticon 1 When composing a message press the Symbol key twice 2 Click an emoticon Send a file to a contact During a BlackBerry Messenger conversation click the trackball Click Send a File Navigate to a folder that contains pictures or audio files Click a file BWN Ping a contact When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation click the trackball 2 Click Ping Contact Turn off ping vibration 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Change the Vibrate When Receiving a Ping field to No 4 Press the Menu key 5 Click Save To turn on ping vibration again change the Vibrate When Receiving a Ping field to Yes Prevent conversations from appearing in the main message list In BlackBerry Messenger on the contact list screen press the Menu key Click Options Change the Show Conversations in Message List field to No PWN Press the Menu key 5 Click Save To view conversations in the main message list again change the Show Conversations in Messag
138. ith the email message header only Turn on an email message filter In a message list press the Menu key Click Options Click Email Filters Select the check box beside an email message filter BPWN Change an email message filter In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter nk WN Press the Menu key Click Edit Change the options for the email message filter Press the Menu key Click Save oO Oo ND Prioritize email message filters In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Move Roll the trackball to the new location Click the trackball COs OY 202 I ues Delete an email message filter In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Delete on PUN Check spelling automatically before sending email messages In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save BWN Set an out of office reply Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In a message list press the Menu key 2 Click Options NOU sw 8
139. k an email address or MMS phone number 4 Type a message 5 Press the key 6 Click Send Reply to a message 1 Ina message click the trackball 2 Click Reply or Reply to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions e Click Forward e Click Forward As Click a message type Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Click the trackball Click Send e Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send e To resend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 Ina message list highlight the message 2 Press the Menu key 3 Click Delete Open a message If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address In a message list click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve Save a message 1
140. kBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Delete Contact 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Contact Info In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Rename Contact Type a name Click OK nk WN 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add Group 3 Type a name for the group 4 Click OK Move a contact to a different group A contact can only be in one group at a time If you move a contact to a group the contact is moved out of the group it was in originally 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Press the Menu key 3 Click Move Contact 4 Click a group Rename a group In BlackBerry Messenger on the contact list screen highlight a group Press the Menu key Click Rename Group Type a name for the group Click OK nf WN Delete a group You must move your contacts out of a group before you can delete that group There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation In BlackBerry Messenger on the contact l
141. key Click Save Or U EON Delete a contact 1 In the address book highlight a contact 2 Press the Menu key 3 Click Delete Search for contacts in your organization s address book Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 Inthe address book press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Click the trackball Manage address lookup results 1 In the address lookup results highlight a contact 2 Press the Menu key 142 3 Perform one of the following actions e To add a contact to your address book click Add e To add all the contacts click Add All e To view information for a contact click View e To delete a contact from the address lookup results click Delete e To delete the address lookup results click Delete Lookup e To start a new address lookup click Lookup Customizing contacts You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one app
142. ks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save OF OR oe Nees Stop ending calls when you insert your device in the holster In the phone press the Menu key Click Options Click General Options Set the Auto End Calls field to Never Press the Menu key Click Save Oh OU S Da E s Answer calls automatically when you remove your device from the holster In the phone press the Menu key Click Options Click General Options Change the Auto Answer Calls field to Out Of Holster Press the Menu key Click Save Or Ur Bo Na Reset a call timer 1 In the phone press the Menu key 2 Click Status 30 Click Last Call or Total Calls Click Clear Timer Press the Menu key Click Save an ps w In telecoil mode the magnetic signal of the BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Verify that your BlackBerry device supports telecoil mode For more information contact your wireless service provider In the phone press the Menu key Click Options Click Hearing Aid Mode Set the Mode Enabled field to Telecoil Press the Menu key Click Save The H T telecoil indicator appears in the device status section of the screen OO Oe N Phone shortcuts e To answer
143. lackBerry Desktop Software Online Help Forward messages from a specific email message folder to your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In a message list press the Menu key Click Options Click Email Settings Press the Menu key Click Folder Redirection Select the check box beside an email message folder Soy Oe GN Press the Menu key 8 Click Save Note If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Stop storing messages sent from your device on your computer In a message list press the Menu key Click Options Click Email Settings Change the Save Copy In Sent Folder field to No Press the Menu key Click Save Aon WN Stop storing messages sent from your computer on your device In a message list press the Menu key Click Options Click Email Settings Press the Menu key Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save SON SY O E Ge NS a About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your c
144. lackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider Get your GPS location BRPWN In the device options click Advanced Options Click GPS Press the Menu key Click Refresh GPS The longitude and latitude coordinates for your current location appear Prevent others from tracking your location If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server your administrator might be able to track the location of your device 1 Ge oN In the device options click Advanced Options Click GPS Change the Location Tracking field to No Press the Menu key Click Save GPS technology troubleshooting cannot use GPS technology Try performing the following actions If you are outdoors move away from buildings and expose your device to open sky If you are indoors move close to a window If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your device to get your GPS location Contacts Contact basics Add a contact In the address book press the key Click New Address Type the contact information Press the Menu key Click Save un pWN Add a contact from a message call log or web page In a message a ca
145. lected all the email message folders including your inbox folder that you want to receive email messages from e Verify that your device is not blocking messages For more information contact your administrator Try performing the following actions e Verify that wireless email reconciliation is turned on e If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and inthe message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel
146. lication are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile In the address book highlight a contact Press the Menu key Click Edit Press the Menu key Click Add Custom Ring Tone Change the Custom Ring Tone field Press the Menu key Click Save SN OU PF WN picture for a co In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select aon pwn 7 Center the picture in the box 8 Press the Menu key 9 Click Crop and Save Change the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Replace Picture Highlight a picture Press the Menu key Click Select Center the picture in the box wo aOon ou bRWNnN 3 O Press the Menu key N Click Crop and Save Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Press the Menu key Click Save SOO SB WN Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category na
147. lick Delete In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit Highlight an item Press the Menu key Click Edit Change the Notify Me During Calls field to No Press the Menu key Click Save To change the Notify Me During Calls field for another item repeat steps 5 to 10 Press the Menu key Click Save Silence your device In the profile list perform one of the following actions e To receive LED notification only click Quiet e To receive vibrate notification only click Vibrate e To turn off all notification including notification profile exceptions and LED notification click Off Download a ring tone Verify that your wireless service provider supports this feature In the media application click Ring Tones Click All Ring Tones Press the Menu key BWN Click Download Ring Tones LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your device is connected to a Bluetooth enabled device Red A new message has arrived and your selected notification profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery power level for your device is low Turn off Bluetooth connection notification In t
148. light a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Email messages Send an email message 1 Ina message list press the key 2 Click Compose Email 3 In the To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name Click a contact 4 Type a message 5 Press the key 6 Click Send Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text File an email message Verify that wireless email reconciliation is turned on In a message list highlight an email message Press the Menu key Click File Highlight a message folder Press the Menu key Click File Oo SN Ss Add change or delete an email message folder You can add change or delete email message folders in the email application on your computer If wireless email reconciliation is turned on your BlackBerry device receives changes that you make to the email message folder on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager For more information about email reconciliation see theB
149. lighting turns off automatically after a timeout to conserve battery power You can change maps options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 Ona map press the Menu key Click Options Change the Backlight Timeout When field Press the Menu key Click Save a rFwWwn Add GPS location information to pictures You can add the latitude and longitude coordinates for your current location to pictures that you take In the camera press the Menu key Click Options Change the Geotagging field to Enabled BWN Press the Menu key 5 Click Save To stop adding GPS location information to pictures set the Geotagging field to Disabled View GPS location information for a picture on a map When you highlight a picture that includes GPS location information a globe indicator appears beside the file name in the lower left corner of the screen 1 In the media application click Pictures 2 Click a category 137 3 Highlight a picture that includes GPS location information 4 Press the Menu key 5 Click View on Map Map shortcuts e To zoom in to a map press I e To zoom out from a map press O e To view status information at the top of a map press U To hide status information at the top of a map press U e To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a ma
150. ll log or on a web page highlight a contact Press the Menu key Click Add to Address Book Type the contact information Press the Menu key Click Save OF GY 0 IN Name a custom address book field If you change the name of a custom address book field it changes for all contacts 1 When adding or changing a contact click the Userl User2 User3 or User4 field 2 Click Change Field Name 3 Type a name for the custom address book field 4 Press the Enter key You can synchronize custom address book fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom address book fields see the BlackBerry Desktop Software Online Help About pauses and waits Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait 141 Add a pause or a wait to a phone number After typing the main part of a phone number in a phone number field press the Menu key Click Add Pause or Add Wait Type the additional numbers Press the Menu key Click Save np WN View a contact In the address book click a contact Change a contact In the address book highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu
151. lve a media Tile etooth tecnnolog Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device In the media application click a media type Press the Menu key Click Receive Using Bluetooth Click Yes Click Save nk WN If you send a media file using Bluetooth technology verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device You can only send media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key Click one of the following menu items Send As Email Send As MMS e Send Using Bluetooth np WN Verify that your wireless service provider supports this feature In the media application click Ring Tones Click All Ring Tones Press the Menu key Click Download Ring Tones BPWN Verify that your wireless service provider supports this feature In the media application click Pictures Click My Pictures Press the Menu key Click Download Images BWN Playing media files and recording voice notes Play a media file 1 Inthe media application click a media type 2 If necessary click a category 3 Click a song ring tone video or voice note Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Shuffle songs 1 Int
152. m any of the following actions e To view a cursor in Column view click General Properties Select the Enable cursor in column view check box e To view background images click Browser Configuration Select the Use Background Images check box e To stop viewing foreground and background colors click Browser Configuration Clear the Use Foreground and Background Colors check box e To change the browsing experience click Browser Configuration Change the Emulation Mode field 4 Press the Menu key 5 Click Save Options In the browser press the Menu key Click Options Click General Properties BPWN Perform any of the following actions e Change the Default Font Family and Default Font Size fields e Change the Minimum Font Style and Minimum Font Size fields 5 Press the Menu key 6 Click Save Options By default your BlackBerry device uses the optimal character encoding for a web page 1 Ona web page press the Menu key 2 Click Set Encoding 3 Clear the Auto mode check box 4 Set the Default charset field 5 Click OK In the browser press the Menu key Click Options Click General Properties Select any of the following check boxes BWN e Prompt Before Closing Browser On Escape e Prompt Before Closing Modified Pages e Prompt Before Running WML Scripts 5 Press the Menu key 6 Click Save Options In the browser press the Menu key Click Options Click Cache Operations Beside a cache ty
153. m one of the following actions e To view a summary of the story click Show Description e To view the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide Description If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your administrator 1 Ina web feed highlight a title 2 Press the Menu key 3 Click Get Audio In a web feed perform one of the following actions nk WN SNOW fF WN NOW BP WN e Highlight a title Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Ona web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Edit Bookmark Change the web feed Click Accept On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Delete Bookmark Browser options Change the default browser view
154. mark Press the Menu key Click Move Roll the trackball to the new location Click the trackball Ss Oa Pwn Map options Set the GPS receiver that you use to track your movement On a map press the Menu key Click Options Change the GPS Data Source field Press the Menu key Click Save uk WN Clear the map cache On a map press the Menu key Click Options Press the Menu key Click Clear Cache BPWN View status information at the top of a map You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 Ona map press the Menu key 2 Click Options 3 Change the Hide Title Bar field to No 4 Press the Menu key 136 5 Click Save To hide the status information again change the Hide Title Bar field to Yes View north at the top of a map By default when you are tracking your movement the direction that you are moving appears at the top of the map 1 Ona map press the Menu key 2 Click North Up To view the direction that you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default back
155. memos stored on your device 1 In the task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device 165 166 Memos Memo basics BWN no WN On Ol a ee NS In the memo list press the Menu key Click New Type the memo information Press the Menu key Click Save In the memo list highlight a memo Press the Menu key Click Edit Change the memo information Click the trackball Click Save In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type You can check spelling in messages calendar entries tasks or memos that you create 1 2 3 In a message calendar entry task or memo press the Menu key Click Check Spelling Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a memo 1 In the memo list highlight a memo 2 Press the Menu key 3 Click Delete Categories About categories You can create categories to group your contacts tasks and memo
156. mes are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos OF OY eo NS In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Press the Enter key Categorize a contact task or memo nk WN When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save Sort contacts tasks or memos by category 1 2 3 In the address book task list or memo list press the Menu key Click Filter Select the check box next to a category Delete a contact task or memo from a category nk WN When changing a contact task or memo press the Menu key Click Categories Clear the check box beside the category Press the Menu key Click Save Delete a category BWN In the address book task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key 145 5 Click Delete Note When you
157. might be able to view your work calendar and your personal calendar on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider Switch calendars Verify that you have multiple calendars on your BlackBerry device 1 In a calendar press the Menu key 2 Click Select Calendar 3 Click a calendar Use color to differentiate calendars Verify that you have multiple calendars on your BlackBerry device In a calendar press the Menu key Click Options Click a calendar Change the Appointment Color field Press the Menu key Click Save Anprwn Change the calendar that reminds you of appointments Verify that you have multiple calendars on your BlackBerry device 1 In a calendar press the Menu key 2 Click Options 3 Click a calendar 4 Change the Display Reminders field 158 5 6 Press the Menu key Click Save Change the default calendar Verify that you have multiple calendars on your BlackBerry device upWwNnN Cale In the device options click Advanced Options Click Default Services Change the Calendar CICAL field Press the Menu key Click Save ndar shortcuts For shortcuts to work in Day view in the general calendar options change the Enable Quick Entry field to No To schedule an appointment press C To change to Agenda view press A
158. mputer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 111 112 Browser Browser basics Visit a web page Depending on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 In the browser perform one of the following actions e Ifaweb address field appears on the screen type a web address e Ifa web address field does not appear on the screen press the key Click Go To Type a web address 2 Click the trackball Search the Internet Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Internet Service that supports this feature For more information contact your wireless service provider 1 In the browser perform one of the following actions e Ifthe Search here field appears on the screen type the search terms e Ifthe Searc
159. n the device memory You can also store attachments on a media card If you delete an email message that contains an attachment you have downloaded the attachment is stored in the device memory or on the media card until you delete it from your device To change attachments that you download you can use third party editing applications that are designed for use on BlackBerry devices If Word to Go by DataViz is available on your device you can use this application to change some document attachments For more information about Word to Go visit www dataviz com Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message press the Menu key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment GY ee Oe IS If necessary in the dialog box click an option Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message highlight an attachment Press the Menu key Click Download Attachment Click Download Highlight the folder t
160. n the device options click Language 2 Change the Voice Dialing Language field 33 3 Press the Menu key 4 Click Save Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command your device presents you with a list of possible matches or a choice list You can turn off choice lists so that your device always selects the best match and dials the phone number automatically 1 Inthe device options click Voice Dialing 2 Set the Choice Lists field to Always Off 3 Press the Menu key 4 Click Save Turn off voice prompts After you say a command you might be prompted for further information or clarification You can turn off voice prompts using a voice command 1 In the voice dialing application wait for the sound 2 Say Turn prompts off To turn on voice prompts again say Turn prompts on Set playback options for voice dialing After you say the phone number or contact that you want to call your BlackBerry device plays your choice back for you You can set different playback options 1 In the device options click Voice Dialing 2 Perform any of the following actions e To turn off playback for phone numbers set the Digit Playback field to Disabled e To turn off playback for contacts set the Name Playback field to Disabled e To set how quickly playback for contacts occurs set the Name Playback Speed field e To set the playback volume f
161. n the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Forward nk WN 24 Delete call log notes 1O 00S Or Gl Go Ne In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Press the Menu key Click Clear Field Click the trackball Click Save Call forwarding About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your BlackBerry device You might not be able to change or delete these phone numbers or add new ones If you have more than one phone number associated with your BlackBerry device you can only change call forwarding options for the active phone number For more information contact your wireless service provider Prerequisites Call forwarding e Verify that your wireless service plan includes this service Forward calls Verify that you have one or more call forwarding numbers 7 To stop forwarding calls change the Forward All Calls field to Do Not Forward ON OU S a Ne In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click a call forwarding number Press the Menu key Click Save Add a call forwarding phone number In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phon
162. nd a certificate your BlackBerry device sends the public key but does not send the corresponding private key 1 In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Send via Email or Send via PIN uk U Delete a certificate 1 In the device options click Security Options 2 Click Certificates 3 Highlight a certificate 4 Press the Menu key 5 Click Delete View the certificate chain for a certificate 1 In the device options click Security Options 2 Click Certificates 3 Highlight a certificate 4 Press the Menu key 5 Click Show Chain Certificate status indicators The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak x Y q The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Check the revocation status of a certificate or certificate chain In the device options click Security Options Click Certificates Highlight a certificate Press the Menu key Click Fetch Status or Fetch Chain Status nk WN Change the trust status of a certificate In the dev
163. nge the maximum amount of BlackBerry device memory available for all media files change the Device Memory Limit field e To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field 4 Press the Menu key 5 Click Save ame rile You can only rename songs ring tones videos or voice notes that you added In the media application press the Menu key Click Explore Navigate to a folder that contains songs ring tones videos or voice notes Highlight a song ring tone video or voice note Press the Menu key Click Rename Type a name for the file Click Save 00 SOY OT RS 08 IN fi A You can only move songs ring tones videos or voice notes that you added 1 In the media application press the Menu key 2 Click Explore on on o Navigate to a folder that contains media files Highlight a media file Press the Menu key Click Move Click a folder Click Move Here Delete a media file You can only delete songs ring tones videos or voice notes that you added BR WN 5 Note Inthe media application click a media type If necessary click a category Highlight a song ring tone video or voice note Press the Menu key Click Delete If you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone Viewing pictures View a picture 1 2 3 In the media application
164. nnot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e Ifyou are not receiving calls verify that call forwarding is turned off e Ifyou have more than one phone number associated with your device you can make calls using the active phone number only cannot check my voice mail If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number 245 I cannot join a call If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth en
165. nt you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation e Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the address book calendar task list and memo list Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appe
166. nu key 6 Click Save To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device 1 Ina message list press the Menu key Click Options Click Email Reconciliation Set the On Conflicts field Press the Menu key Click Save au RwWN Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information about managing conflicts that oc
167. numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field Prerequisites Smart password entry e Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device e Verify that two factor authentication is turned on Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry device password or smart card password based on the smart password filter that your device applies to password fields 1 In the device options click Security Options 230 Aa WN 5 Click General Settings Set the Smart Password Entry field to Disabled Press the Menu key Click Save To turn on smart password entry again set the Smart Password Entry field to Enabled In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field e Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device e Verify that you have imported a certificate from your smart card that you can use for signing and verification For more information see the user guide supplement for the S MIME Support Package for BlackBerry devices e Verify that you have set a device password e Verify that two
168. nun bkWNnN 2 0O Press the Menu key N Click Crop and Save Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Press the Menu key Click Save Nous WN Call logs About call logs Call logs include the date on which you called your contact the phone number that you called and the duration of the call You can also add notes to your call logs You can view call logs in the phone or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days N Ww View call logs in a message list In the phone press the Menu key Click Options Click Call Logging 4 Select an option for a call log type Wn To hide call logs in a message list select the None option Add notes to a call log In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Add Notes Type call notes Click the trackball Click Save CS OY Or Oe NS Change call log notes In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Click the trackball Click Save Do NI SY OT oO Ns Send a call log I
169. o On Press the Menu key Click Save BRPWN Use shortcut keys on the Home screen By default shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen 1 In the phone press the Menu key Click Options Click General Options Change the Dial From Home Screen field to No OV dee a Press the Menu key 6 Click Save To dial phone numbers from the Home screen change the Dial From Home Screen field to Yes 86 Typing input methods If your BlackBerry Device Software supports multiple languages and your keyboard displays Arabic or Russian letters you can type in Arabic or Russian using the SureType input method or the multi tap input method When you use the SureType input method you press the letter key for each letter in a word once even if two letters appear on the key As you type a list of possible letter combinations and words appears on the screen SureType technology selects letter combinations or words from the list based on context If you try to type a word or letter combination for example a web address or an abbreviation that SureType technology does not recognize you can use the list that appears on the screen to build the word letter by letter SureType technology is designed to learn new words or letter combinations that you type and add them to your custom dictionary When you use the multi tap input method you press a letter key once to type the first let
170. ol LDAP Lightweight Directory Access Protocol LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code PIN personal identification number SDN service dialing number SHA Secure Hash Algorithm S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security 262 Legal notice 2008 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used as trademarks in the U S Canada and countries around the world Bluetooth is a trademark of Bluetooth SIG DataViz and Word to Go are trademarks of DataViz IBM Domino Lotus and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft and Outlook are trademarks of Microso
171. omputer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an email message filter Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 O ON DO WN In a message list press the Menu key Click Options Click Email Filters Press the Menu key Click New Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Create an email message filter based on a contact or subject NOOR WN In a message list highlight an email message Press the Menu key Click Filter Sender or Filter Subject Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Options for email message filters From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To spe
172. on options for LDAP certificate servers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificate server Base Query Type the base query information for the certificate server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the certificate server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server Connection options for OCSP and CRL servers Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Send connection information for a certificate server In the device options click Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Email Server or PIN Server nk WN Delete a certificate server 1 In the device options click Security Options 226 Click Certificate Servers Highlight a certificate server Press the Menu key Click Delete ON eS Key stores About the key store The key store on your BlackBerry device might store the following items To access these items in the key store you must type a key store password e personal certificates certificate and private key p
173. options to receive the connection prompt again Reset connection permissions for third party applications In the device options click Security Options Click Firewall Press the Menu key Click Reset Settings PWN About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application Verify that you have an APN and that you have the user name and password for the APN For more information contact your wireless service provider 1 In the device options click Advanced Options Click TCP Type the APN information Press the Menu key Click Save nus WN Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 235 In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu ke
174. or contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions 34 e To increase matches set the Sensitivity field closer to Reject Less e To reduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Improve voice recognition of numbers BWN In the device options click Voice Dialing Press the Menu key Click Adapt Digits Complete the instructions on the screen Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device Verify that your keyboard is unlocked Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions Say the first name and the last name of your contact If your BlackBerr
175. oth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device In the media application click a media type Press the Menu key Click Receive Using Bluetooth Click Yes Click Save nk WN Forward a media file If you forward a media file using Bluetooth technology verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device You can only forward media files that you added In the media application click a media type If necessary click a category Highlight a media file Press the Menu key nk WN Click one of the following menu items Send As Email Send As MMS Send Using Bluetooth 176 Rename a paired Bluetooth enabled device O U NS In the device options click Bluetooth Click a paired Bluetooth enabled device Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save Delete a paired Bluetooth enabled device Verify that your BlackBerry device is not connected to the Bluetooth device 1 2 3 In the device options click Bluetooth Click a Bluetooth enabled device Click Delete Device Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices np WN 6 To share contacts with Bluetooth enabled devices again change the Address Book Transfer fiel
176. ou can add a display language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language Removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Change the typing input language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Input Language field 3 Press the Menu key 4 Click Save Switch typing input methods You can only switch typing input methods if the typing input language for your BlackBerry device is Arabic or Russian 1 In the device options click Language 203 2 Perform one of the following actions e To use the multi tap input method set the Input Language field to lt Language gt Multitap e To use the SureType input method set the Input Language field to lt Language gt 3 Press the Menu key 4 Click Save
177. ou can send SMS text messages to contacts who have SMS phone numbers You can also forward SMS text messages as PIN or email messages Find your SMS phone number In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Send an SMS text message 1 In a message list press the key 2 Click Compose SMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Type an SMS phone number include the country code and area code or an email address Click the trackball e Ifthe contact is in your address book click a contact 4 Type a message 5 Click the trackball 6 Click Send Add a contact to an SMS text message You can send an SMS text message to up to ten recipients 1 When composing an SMS text message press the Menu key 2 Click Add Recipient 3 Click a contact Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History Turn off AutoText for SMS text messages 1 In the device options click SMS 2 Set the Disable AutoText field to Yes 3 Press the Menu key 4 Click Save View
178. our device or change device options such as display options Media Access Specify whether third party applications can access media files on your device Module Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Theme Data Injection Specify whether your device can use third party applications as a source for customized themes Keystroke Injection Specify whether third party applications can simulate actions such as pressing a key on your device Browser Filtering Specify whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it appears in your browser Screen Capturing Specify whether third party applications can take screen shots of the device screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Data permissions for third party applications Email Set whether third party applications can access email SMS text or PIN messages on your BlackBerry device PIM Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can acces
179. ownload the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status change the Fetch Status field to No 8 Press the Menu key 9 Click Save suts e To view the certificate issuer press the Space key e To view the properties of a certificate press the Enter key e To view the security level of a certificate press the Alt key and L e To view the serial number of a certificate press the Alt key and S e To view certificates for certificate authorities press the Alt key and C e To view personal certificates and certificates for other people press the Alt key and E e To view personal certificates press the Alt key and P e To view certificates for other people press the Alt key and O e To view root certificates press the Alt key and R e To view all certificates press the Alt key and A Certificate servers In the device options click Security Options Click Certificate Servers Press the Menu key Click New Server Specify information for the certificate server Press the Menu key Click Save Noo SB WN In the device options click Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Edit nk WN 6 Change connection information for the certificate server 7 Press the Menu key 8 Click Save Connecti
180. p press the Space key e To move to the next direction on a route press N e To move to the previous direction on a route press P Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network GPS technology About GPS technology Depending on your wireless service provider you might be able to use location based applications and location based services on your BlackBerry device to get your GPS location Location based applications can use your GPS location to provide you with other location based information For example a location based application could use your GPS location to provide you with driving directions Ifyour device is connected to a CDMA network and you make an emergency call or your device is in emergency callback mode an emergency operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your B
181. pe click Clear RPWN In the browser press the Menu key Click Options Click Cache Operations Click Clear History BWN The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intranet If you use the BlackBerry Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail In the device options click Advanced Options Click Browser Set the Default browser configuration field Press the Menu key Click Save unk wWnN Browser security it The BlackBerry Browser configuration is designed to use TLS or SSL to encryp
182. pointments Switch calendar views 1 In a calendar press the Menu key 2 Click a view Move around a calendar 1 In a calendar press the Menu key 2 Perform one of the following actions e To move to a specific date click Go To Date e To move to the current date click Today e To move forward or back by a time period click Prev or Next Schedule an appointment In a calendar press the key Click New Type the appointment information If the appointment recurs change the Recurrence field Press the Menu key Click Save oo Pen oS Schedule an appointment quickly in Day view In the general calendar options verify that the Enable Quick Entry field is set to Yes 1 In Day view beside the start time type the subject of the appointment 2 Type a location in parentheses 3 To change the end time roll the trackball 4 Click the trackball If you have multiple calendars on your BlackBerry device the appointment appears in your default calendar Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a calendar press the Menu key Click New Type the meeting information Press the Menu key Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 6 Press
183. ptions click Status The File Free field displays the amount of available memory on your BlackBerry device Best practice Optimizing your device performance Try to maintain at least 400 KB of available memory on your BlackBerry device To increase the amount of available memory try deleting items that you do not need from your device Consider the following guidelines Delete old email and MMS messages especially messages with attachments Delete contacts that are already in your organization s address book Delete media files from the device memory Delete applications and languages that you do not use If you recently upgraded the BlackBerry Device Software over the wireless network delete the previous version of the BlackBerry Device Software Clear the browser cache To use less memory try changing options for email messages calendar entries and media files Consider the following guidelines Reduce the amount of time that your device stores email messages and calendar entries Stop forwarding email messages to your device when your device is connected to your computer Receive only the first section of long email messages Store media files on a media card Reduce the maximum amount of device memory available for all media files Reduce the minimum amount of device memory available for pictures If you take a picture verify that the picture quality is set to Normal Reduce the picture quality in the browser Se
184. r associated with your BlackBerry device your active phone number appears at the top of the screen Make a call 1 On the Home screen or in the phone perform one of the following actions e Type a phone number e Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Answer a second call 1 Press the Menu key 2 Click Answer Hold Current To return to the first call press the Menu key Click Flash Mute a call During a call press the Mute key To turn mute off press the Mute key again Turn on the speakerphone During a call press the Speakerphone key To turn off the speakerphone press the Speakerphone key again Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the safety and product information booklet for your device Dial an extension 1 Press the X key 2 Type the extension number Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter hold the Alt key Press the letter key Switch applications during a call 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key
185. receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider Ww N Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 Inthe voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Check your phone number using a voice command 1 In the voice dialing application wait for the sound 2 Say Check my phone number Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Change the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 I
186. reless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e If you use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e Verify that your device is not blocking messages For more information contact your administrator Try performing the following actions e Verify that wireless email reconciliation is turned on e If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that your wireless service plan includes this service Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area
187. reless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format Switch themes 1 In the device options click Theme 2 Click a theme Delete a theme You can only delete themes that you have downloaded to your BlackBerry device 1 In the device options click Theme 2 Highlight a theme 200 3 Press the Menu key 4 Click Delete Download a theme Verify that your wireless service provider supports this feature 1 Inthe device options click Theme 2 Press the Menu key 3 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display changed Depending on your theme display options such as your font and Home screen background might change when you switch themes 201 202 Language Change the display language Verify that your BlackBerry Device Software supports multiple languages For more information contact your wireless service provider or administrator 1 In the device options click Language 2 Change the Language field 3 Press the Menu key 4 Click Save Add a display language Y
188. ress the Menu key Click Lookup Type part or all of a contact name Click the trackball Aa WN e address lookup results In the address lookup results highlight a contact 2 Press the Menu key Perform one of the following actions e To add a contact to your address book click Add e To add all the contacts click Add All e To view information for a contact click View e To delete a contact from the address lookup results click Delete e To delete the address lookup results click Delete Lookup e To start a new address lookup click Lookup Search shortcuts e To search for a contact in a list of contacts type the contact name or initials separated by a space e To search for text in a message press S e To search for text in an attachment or on a web page press F e To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press F Attachments Attachment basics You can view several attachment types on your BlackBerry device including zip htm html doc dot ppt pdf wpd txt vcf and xls files You can also view bmp gif jpg png tif and wmf files and play wav and mp3 files If you save an email message that contains an attachment that you have previewed the email message and the attachment are stored in the device memory until you delete the email message You can download attachments and store them i
189. ress the Menu key Click Options Set the Importance field Press the Menu key Click Save Blind carbon copy a contact You can blind carbon copy a contact in an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Add Bcc Add a signature Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key Click Options Click Email Settings Set the Use Auto Signature field to Yes Type a signature Aun RwWN Press the Menu key 7 Click Save Your signature is added to email messages after you send them Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them You cannot change this disclaimer 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link
190. rets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABIL
191. revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify Smart cards Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device If you use a smart card certificate to authenticate to your device after you connect your smart card reader to your device your device requests authentication from the smart card each time that you unlock your device If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages ADOUT TWO TaCtor autnentication Two factor authentication which requires an item that you have for example a smart card and an item that you know for example a pass phrase is designed to provide additional security for your BlackBerry device You can use a smart card for two factor authentication when you log in to your device or you can use a software token for two factor authentication when you use your device with RSA software as a hardware token If you use two factor authentication you must type your pass phrase when you e unlock your device e change a general se
192. rver that supports this feature 1 Ina message list press the Menu key Click Search Specify the search criteria Press the Menu key OF eh Perform one of the following actions e To search for messages without saving your search criteria click Search e To save the search criteria click Save Type a title Press the Menu key Click Save e To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachments To stop a search press the Escape key Search Type Change whether you search for messages on your device or for messages in an email application on your computer or in another integrated email account Name Specify one or more contacts or email addresses that your BlackBerry device should search for in messages You can also specify part of a name to widen the search In Change the type of address field that your device should search in for the name or email address Subject Specify one or more words that your device should search for in the subject of messages Message Specify one or more words that your device should search for in the body of messages Include Encrypted Messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages Service Ifyour device is associated with more than one email address change the email account that
193. ry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support In the phone press the Menu key Click Options Click TTY Set the TTY Mode field to Yes Press the Menu key 6 Click Save ATTY indicator appears in the device status section of the screen To turn off TTY support set the TTY Mode field to No np WN Multiple phone numbers About multiple phone numbers Your BlackBerry device might support more than one phone number or your device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization If you have more than one phone number associated with your device you can switch the phone number that you use as your active phone number You make calls from and receive calls to your active phone number During a call you can use your active phone number only For example you cannot place one call on hold and make a second call using another phone number Switch the active phone number Verify that your BlackBerry device is connected to the wireless network In the phone options click General Options Change the Active Line field Press the Menu key Click Save BWN Phone options Turn on dialing from the Lock screen 1 In the device options click Security Options 2 Click General Settings 3 Set the Allow Ou
194. s 1 In the device options click SMS 2 Set the Disable AutoText field to Yes 3 Press the Menu key 4 Click Save Change an AutoText entry In the device options click AutoText Click an AutoText entry Change the AutoText entry Click the trackball Click Save np WN Delete an AutoText entry In the device options click AutoText Highlight an AutoText entry Press the Menu key Click Delete PWN Undo an AutoText change Press the Backspace Delete key twice Typing shortcuts e To insert a period press the Space key twice The next letter is capitalized e To capitalize a letter hold the letter key until the capitalized letter appears e To type the alternate character on a key press the Alt key and the character key e To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type ii hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears e To type a number in a number field press a number key You do not need to press the Alt key 92 e To type a number in a text field hold the Alt key and press the number key e To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key e To turn on CAP lock press the Alt key and the Right Shift key To turn off CAP lock press the Shift key e To switch typing input languages
195. s You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Onpwn Press the Enter key Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save np WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Clear the check box beside the category Press the Menu key Click Save n e ow N Delete a category In the address book task list or memo list press the Menu key Click Filter Hi
196. s click Owner 2 Type your contact information 3 Press the Menu key 4 Click Save Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again About links Links appear on your BlackBerry device as underlined text You can have links to various items such as phone numbers web sites and email addresses and can use these links to make calls visit web sites or start composing messages quickly Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN BlackBerry basics shortcuts To move the cursor roll the trackball To move back a screen press the Escape key To move to a list item or menu item type the first letter of the item To select or clear a check box press the Space key To view available values in a field press the Alt key To switch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlight an application Release the Alt key To return to the Home screen or application list press the End key To delete a highlighted item press the Backspace Delete key BlackBerry basics troubleshooting No application opens when press a Convenience key Verify that you h
197. s files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Key Store Set whether third party applications can access certificates or keys in the key store on your device Key Store Medium Security Set whether third party applications can access certificates or keys in the key store if your device caches the key store password 238 BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle When you hit the ball with your paddle 50 times on any level the bricks descend one space every few seconds BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This caps
198. s for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches cannot send SMS text messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that your wireless service plan includes this service am not receiving SMS text messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Verify that your wireless service plan includes this service 249 cannot attach a file to an MMS message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Typing troubleshooting cannot check spelling You can only check spelling in English French German Italian and Spanish
199. s not trusted or does not exist on your device Expiration Date This field displays the date that the certificate issuer specified as the expiration date of the certificate Certificate Type This field displays the certificate format Your device supports X 509 and WTLS certificate formats Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA Diffie Hellman and ECC keys Subject This field displays information about the certificate subject Issuer This field displays information about the certificate issuer Serial Number This field displays the certificate serial number in hexadecimal format Key Usage This field displays approved uses of the public key Subject Alt Name This field displays an alternate email address for the certificate subject if an alternate email address is available SHA1 Thumbprint This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate list In the device options click Security Options Click Certificates Press the Menu key Click one of the following menu items e Show My Certs Show Others Certs Show CA Certs Show Root Certs BWN To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you se
200. sktop Manager verify that mass storage mode is turned off on your device e Ifyou encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options change the Encryption Mode field to None or Security Password If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device Message troubleshooting Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact e If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email
201. sswords a question and password screen appears each time you invite a contact 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Change the Ask Password Question When Adding Contacts field to Yes 4 Press the Menu key 5 Click Save Note To turn off invitation passwords again change the Ask Password Question When Adding Contacts field to No 1 In BlackBerry Messenger in the Requests group highlight an invitation 2 Click the trackball 3 Click one of the following menu items e Accept e Decline e Remove Note If you click Remove the contact who sent the invitation does not receive confirmation that your email address is a correct email address cat g If you turn off invitation forwarding contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to If those contacts try to accept the invitation from a different email address or PIN their acceptance is rejected 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Change the Allow Forwarding of Requests field to No 4 Press the Menu key 5 Click Save Note If you use a BlackBerry Enterprise Server for IBM Lotus Domino BlackBerry Enterprise Server for Novell GroupWise or the BlackBerry Internet Service when you send an invitation and the recipient accepts you might not be notified 1 In Blac
202. st of meeting participants click View Availability 2 Perform any of the following actions e To select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the Menu key Click Show Legend Verify that you are the meeting organizer 1 Ina meeting in the Accepted or Declined field click a contact 2 Click one of the following menu items e Invite Attendee e Change Attendee e Remove Attendee 3 Press the Menu key 4 Click Save Send an email message to all meeting participants 1 Ina meeting meeting invitation or meeting response press the Menu key 2 Click Email All Attendees Contact a meeting participant 1 Ina meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call lt contact gt Calendar options Change the default calendar view In a calendar press the Menu key Click Options Click General Options Change the Initial View field Press the Menu key Click Save Au RWN Change the default reminder time for calendar entries In a calendar press the Menu key Click Options Click General Options Change the Default Reminder field Press the Menu key Click Save an twWN Change the start and end time for days In a calendar press the Menu key Click Options
203. t Specify the certificate that your browser uses to authenticate with content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server nk WN In the device options click Security Options Click TLS Press the Menu key Click Add Host Perform one of the following actions e Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server e Ifthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the client certificate that you want to use to authenticate with the content server 6 Click OK 7 Press the Menu key 8 Click Save Browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes ava
204. t Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services Process SMSC Set whether your device accepts SMS based browser push messages SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts e To insert a period in the web address field press the Space key e To insert a slash mark in the web address field press the Shift key and the Space key e To stop loading a web page press the Escape key e To close the browser hold the Escape key On a web page e To switch between Column view and Page view press Z e To move to a specific web page press G e To return to the home page press H e To open the bookmark list press K e To add a bookmark press A e To view a list of web pages that you have visited recently press I e To refresh a web page press R e To view the web page address for a link highlight a link Press L e To view the
205. t data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL In the device options click Security Options Click TLS or WTLS Set the security options Press the Menu key Click Save np WN TLS Default Specify the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection change this field to Handheld To use Triple DES and TLS or SSL change this field to Proxy Allow HTTP Redirections Specify whether a prompt appears before a secure web page redirects your browser to another web page Protocol Specify the protocol that your BlackBerry device uses for TLS connections between
206. t stop the process after you start it If you reset your device the process continues after the device restarts 1 In the device options click Security Options Click General Settings Press the Menu key Click Wipe Handheld To delete all third party applications from your device select the Include third party applications check box Click Continue Type blackberry sO Fw NS Empty the deleted items folder on your computer from your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and that wireless email reconciliation is turned on For more information contact your administrator 109 In a message list press the Menu key Click Options Click Email Reconciliation Press the Menu key nk wWN Click Purge Deleted Items Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually In a message list press the Menu key Click Reconcile Now am not receiving email messages from personal folders on my computer Ifyour BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcil
207. t the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e Ifyou use a certificate to authenticate your smart card verify that the certificate is not revoked or expired My device prompts me to make an emergency call when I type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 233 234 Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device the device firewall is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request If you turn off the prompt you can reset the firewall
208. tact information Press the Menu key Click Save on oust WN cannot run or submit a diagnostic report Try performing the following actions e Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps e Ifyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key three times 258 Glossary ADN abbreviated dialing number APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list DSA Digital Signature Algorithm ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IP Internet Protoc
209. te it 1 In the notification profile list click Advanced 2 Press the Menu key 3 Click New Exception 4 Inthe Exception field type a name for the notification profile exception 5 Inthe From field press the Menu key 6 Click Add Name 7 Click a contact 8 To add another contact repeat steps 5 to 7 9 Inthe Use Profile field change the notification profile that the exception is based on 10 Change the Custom Ring Tone field 11 Press the Menu key 12 Click Save Change the order of notification profile exceptions OF Or N In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Move Roll the trackball to the new location Click the trackball Change a notification profile exception SO Oe WN In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit Change the notification profile exception information Press the Menu key Click Save Change the list of contacts for a notification profile exception Oh gn S Ge IN In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit In the From field press the Menu key Click one of the following menu items e Add Name e Change Name e Delete Name Delete a notification profile exception BWN In the profile list click Advanced Highlight a notification profile exception Press the
210. ter on a key and twice to type the second letter if a second letter appears on the key SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields You can set your typing input method for all fields to multi tap eins nussian using sureivpe Verify that your keyboard displays Arabic or Russian letters 1 Press the letter key for each letter in a word until you have typed the entire word 2 If your BlackBerry device does not recognize the word that you have typed perform one of the following actions e To highlight an item in the list that appears when you type roll the trackball e To select a highlighted item from the list that appears when you type and continue typing the same word press the Enter key e To select a highlighted item from the list that appears when you type and start a new word press the Space key a muiti tap Verify that your keyboard displays Arabic or Russian letters If you have set your typing input method to multi tap or you are typing a phone number or password perform one of the following actions e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice Swi tch typ H n g in p u t mathnelc You can only switch typing input methods if the typing input language for your BlackBerry device is Arabic or Russian 1 In the device options click Languag
211. ter you send the message press the Escape key Send a link or picture from a web page Ona web page highlight or pause on a link or picture Press the Menu key Click Link Address or Image Address Click Send Address 5 Click a message type To return to the browser after you send the message press the Escape key BPWN Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 Ona web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click View Actual Size Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic Add a bookmark for a web page BPWN 5 If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online On a web
212. tgoing Calls While Locked field to Yes 4 Press the Menu key 5 Click Save Sort phone numbers or contacts on the Phone screen In the phone press the Menu key Click Options Click General Options Perform one of the following actions e To sort phone numbers or contacts by frequency of use set the Phone List View field to Most Used e To sort contacts alphabetically by contact name set the Phone List View field to Name e To sort phone numbers or contacts by recency of use set the Phone List View field to Most Recent BWN 5 Press the Menu key 6 Click Save To sort phone numbers or contacts by call logs again set the Phone List View field to Call Log Hide or display your phone number when you make calls The wireless network can override the option that you choose In the phone press the Menu key Click Options Click General Options Perform one of the following actions PWN 29 e To request that your phone number is hidden set the Restrict My Identity field to Always e To request that your phone number is displayed set the Restrict My Identity field to Never e To request that the network decide whether to hide or display your phone number set the Restrict My Identity field to Network Determined 5 Press the Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tas
213. the Menu key Click Save Qu RWN 20 Voice mail Check your voice mail Verify that you have a voice mail access number Depending on your theme you might be able to check your voice mail from the Home screen 1 In the phone press the Menu key 2 Click Call Voice Mail Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system If you have more than one phone number associated with your device you can only set the voice mail access number for the active phone number 1 In the phone press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password Press the Menu key Click Save An WN Speed dial Set up speed dial for a contact In the phone press the Menu key Click View Speed Dial List Click an unassigned key Click New Speed Dial 5 Click a contact To make a call using speed dial in the phone on the Home screen in a message or in a message list hold the key that you assigned to the contact BWN Change the contact assigned to a speed dial key In the phone press the Menu key Click View Speed Dial List Click a contact or phone number RPWN Perform one of the following actions 21 e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed
214. the browser and content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Allow FIPS Algorithms Only Specify whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Prompt for Domain Name Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to Prompt for Certificate Specify whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Specify whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Cer
215. ther than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options change the Encryption Mode field to None or Security Password Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device 56 Messages Message basics Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click the highlighted word e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 2 When composing a message press the Menu key Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message nk WN When composing a message p
216. this feature For more information contact your wireless service provider or administrator 1 In a calendar press the Menu key Click New Type the meeting information Press the Menu key Click Invite Attendee Click a contact To add another contact to your meeting repeat steps 4 to 6 Press the Menu key Click Save 1O OO NT Oy OV oN Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month 153 1 Ina meeting invitation press the Menu key 2 Click one of the following menu items e Accept or Accept with Comments e Tentative or Tentative with Comments e Decline or Decline with Comments Note If you delete a meeting invitation from a message list before you accept or decline it the meeting is deleted from the email application on your computer 1 Ina meeting invitation press the Menu key 2 Click View Calendar To return to the meeting invitation press the Escape key Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization 1 In a meeting or meeting invitation below the li
217. tions 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined e To separate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Press the Menu key 6 Click Save 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To hide the new message indicator change the Display New Message Indicator field to No e To hide the unopened message indicator change the Display Message Count field to None 5 Press the Menu key 6 Click Save 1 In a message list press the Menu key Click Options an ps w Wn 4 Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save In the phone press the Menu key Click Options Click Call Logging Select an option for a call log type To hide call logs in a message list select the None option If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your administrator Aa WU N 5 Note Inthe device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Even though you do not receive blocked m
218. tions click Advanced Options Click Applications Highlight a third party application Press the Menu key Click Delete Receive a device password prompt before you add an application Verify that you have set a BlackBerry device password On i WN In the device options click Security Options Click General Settings Change the Prompt on application install field to Yes Press the Menu key Click Save View the size of an application database 1 2 3 In the device options click Status Press the Menu key Click Database Sizes 129 About upgrading the BlackBerry Device Software You can upgrade the BlackBerry Device Software over the wireless network or if you have installed the BlackBerry Desktop Software on your computer you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry Desktop Manager For more information about upgrading using the BlackBerry Desktop Manager see the BlackBerry Desktop Software Online Help When a BlackBerry Device Software upgrade is available for you to download over the wireless network a Wireless Upgrade icon appears on the Home screen The available upgrade might be a complete software upgrade or a software update only If the available upgrade is a complete software upgrade your BlackBerry device data is backed up and restored over the wireless network during the installation process The duration of the upgrade process can rang
219. tore browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e when you insert your device in a holster e when you do not use your device for a specified period of time e when you synchronize with your computer e when you change the time or the time zone for your device e when you lock your device Turn on memory cleaning In the device options click Security Options Click Memory Cleaning Change the Status field to Enabled Press the Menu key Click Save nk WN Change when your device deletes sensitive data from the device memory 1 In the device options click Security Options 2 Click Memory Cleaning 3 Perform any of the following actions e To prevent your BlackBerry device from deleting sensitive data from the device memory when you insert your device in a holster change the Clean When Holstered field to No 218 e To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time change the Clean When Idle field to No e To change how long your device waits after you stop using it before it deletes sensitive data from the device memory change the Idle Timeout field 4 Press the Menu key 5 Click Save In the device options cl
220. ule gives you an additional life 239 BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle roll the trackball e To release the ball in catch mode press the Space key e To shoot the laser or gun press the Space key Adjust the volume e To increase the volume press the Volume Up key e To decrease the volume press the Volume Down key Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform any of the following actions e To set the paddle speed set the Paddle movement speed field e To accelerate the paddle as you roll the trackball select the Paddle acceleration check box 4 Press the Menu key 5 Click Save 240 Submit a score to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 2 Click Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 241 242 Service books About service books Service books determine which services are available on your BlackBerry device Your wireless service provider or administrator can send service books to your device over the wireless network If your device is associated with an email account that uses a BlackBerry Ent
221. ure or video on your media card delete old media files e Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures e Increase the maximum amount of memory available for pictures The flash dims or turns off If the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen an exclamation point indicator appears at the bottom of the screen 40 Media Transferring and downloading media files About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device If you connect your device to your computer you can transfer files between your media card and your computer using mass storage mode or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry
222. vice 182 Date and time Set the date and time In the device options click Date Time Set the date and time Press the Menu key Click Save BPWN Get the date and time from the wireless network automatically 1 In the device options click Date Time 2 Change the Time Zone field 3 Perform one of the following actions e To get the date and time from the wireless network that your BlackBerry device is connected to change the Date Time Source field to Network e To get the date and time from the BlackBerry network change the Date Time Source field to BlackBerry Press the Menu key Click Update Time Press the Menu key 7 Click Save To set the time yourself change the Date Time Source field to Off ans Date and time troubleshooting The time on my device is incorrect Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry 183 184 Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry device notifies you of calendar and task reminders and incoming messages calls and browser content Your device has six preloaded profiles Loud Vibrate Quiet Normal Phone Only and Off You can change preloaded notification profiles or create new
223. vistors evessosesseuss ENEA ENA RAA a EAGEN AAi AG About typing input languages Change the typing input language Switch typing input MetOdS 25c 225 03 sceashsexssceszscoasdvcasdazaet tens bahsdecesdctessesszscaybseatedndn0sven Hnr i EAE Er ESNE ra r iaa ira hi er ITE IHI EiS Tini EE aa 87 Turn off the shortcut for switching typing input languages Change the input options for SureType technology Change the voice dialing language Change the display options for COMTACES irrena aaeh hesh niiair rn iniaiaiai bess btedtdtertders 148 Language troubleSMo tINg ieaoo os tzsssuisosucseaxcstesosbevesinestvcot eedesessvstchtcvstscsabtealassatcseubigeindeSosesbtssotGscass tens oes eseut avirbedestanssedes ebuutaend snes SNES ASEE 205 Wireless network Covet esis stscassczcacisesscasisescasiss sejerone a iias oea acsavscestedssetceisetadaastsdaatstecatsantsatstansaasiseteadi dbiatas eeasteaauad nea EA aE ain Find information about wireless coverage indicators Turn off a wireless connection NetWork connection Tei GATORS 2s55 2 lt sceseaccoscacernasonsseasncevsdivespicaspavestsnsbauroasiocbgavegscbs a E ESPERE Sa NEE ESA PANSAN NAAA APOR a TASES eo iN a raa Eaa a a SR HAA iE EHER RA Turn on wireless coverage notification Check the wireless coverage level using a voice command Turn off data service Abo tfoaMiNg ensnare EEEH EAEE E E NEE PE ORERE HU SHa aSE HE rS N Verify the status of network connections and services Wirel
224. w passwords in the password keeper again set the Show Password field to Yes PWN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save OF NS Delete a password from the password keeper 1 In the password keeper highlight a password 2 Press the Menu key 215 3 Click Delete Change the password keeper password 1 In the password keeper press the Menu key 2 Click Change Password Copy a password 1 In the password keeper highlight a password 2 Press the Menu key 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying In the password keeper press the Menu key Click Options Set the Allow Clipboard Copy field to No Press the Menu key Click Save nk WN Set a limit for password attempts in the password keeper In the password keeper press the Menu key Click Options Set the Password Attempts field Press the Menu key Click Save nk WN Encryption About content protection Content protection is designed to encrypt your BlackBerry dev
225. y nk WN Perform one of the following actions e To set permissions for the highlighted third party application click Edit Permissions e To set permissions for all third party applications click Edit Default Permissions Expand Connections Interactions or User Data Change the permission fields Press the Menu key Click Save oon DM Connection permissions for third party applications USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location GPS Set whether third party applications can use your GPS location information Company Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Carrier Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Interaction permissions for third party applications Interprocess Communication Specify whether third party applications can communicate and share data with other applications on your BlackBerry device Device Settings Modification Specify whether third party applications can turn on or turn off y
226. y To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM lock press the Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off CAP lock press the Shift key To switch typing input languages in the device options on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continu
227. y device does not often identify matches set the matching sensitivity level to reject less If your device often identifies incorrect matches set the matching sensitivity level to reject more Improve voice recognition of numbers 35 36 Camera and video camera Take a picture 1 In the camera click the trackball 2 Perform one of the following actions e To take another picture click the a icon e To set the picture as a caller ID picture or Home screen background click the 8 icon e To rename and save the picture click the icon To send the picture click the jail icon e To delete the picture click the T icon Zoom in to or out from a subject In the camera perform one of the following actions e To zoom in roll the trackball up e To zoom out roll the trackball down View the number of remaining pictures In the camera if the viewfinder is not occupying the full screen the approximate number of pictures that you can save appears in the lower left corner of the screen Change the size of the viewfinder for a picture In the camera press the Symbol key Record a video Verify that you have inserted a media card into your BlackBerry device 1 In the video camera click the trackball 2 To pause recording click the trackball 3 Perform one of the following actions e To resume recording click the i icon e To stop recording and save the video click the w icon 37 e To play the v
228. y Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them 1 In the Bluetooth setup application click Search for devices from here or Allow another device to find me Click OK If necessary click a Bluetooth enabled device If necessary type the passkey for the Bluetooth enabled device on your BlackBerry device OU 1 hs If necessary type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Connect to a Bluetooth enabled device Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Connect Switch to a paired Bluetooth enabled device during a call Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 During a call press the Menu key 2 Click Activate lt Bluetooth device gt Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled car kit In the device options click Bluetooth Click a Bluetooth enabled car kit Click Connect Press the Menu key Click Transfer Address Book nk WN Receive a media file using Bluetooth technology Verify that Blueto
229. y press P To amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting Press the Volume Up key four times quickly To rotate a picture press L To zoom in to a picture press 3 To zoom to the original picture size press 7 To zoom out from a picture press 9 To zoom to the original picture size press 7 To fit a picture to the screen size press 1 Message shortcuts In a message To reply to a message press R To reply to all in an email message or a PIN message press L To forward a message press F To file a highlighted email message press I To view the email address of a contact highlight the contact in an email message Press Q To view the display name press Q again To move to the last cursor position after you close and reopen a received email message or PIN message press G In a message list To open a highlighted message press the Enter key To compose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I To view sent messages press the Alt key and O To view voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S To view call logs press the Alt key and P To view all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space ke
230. y performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your keyboard is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e If your device often identifies incorrect matches set the matching sensitivity level to reject more e Improve voice recognition of numbers cannot check my voice mail If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alternate phone number cannot join a call If your BlackBerry device is associated with an enterprise voice phone number you cannot join a call that you make from or
231. yboard Backlighting About backlighting The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions The backlighting is designed to adjust automatically depending on lighting conditions in your environment Set the brightness of the backlighting In the device options click Screen Keyboard Set the Backlight Brightness field Press the Menu key Click Save PWN Set how long backlighting remains on In the device options click Screen Keyboard Set the Backlight Timeout field Press the Menu key Click Save BWN Stop backlighting from dimming automatically In the device options click Screen Keyboard Change the Automatically Dim Backlight field to Off Press the Menu key Click Save PWN Display options Use a picture as the Home screen background 1 Inthe media application click Pictures 2 Click My Pictures 3 Highlight a picture 197 4 Press the key 5 Click Set As Home Screen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image Download a Home screen background Verify that your wireless service provider supports this feature BRPWN In the media application click Pictures Click My Pictures Press the Menu key Click Download Images Set the display font PWN In the device options click Screen Keyboard Set the font fields Press the Menu key
232. you track your movement 1 Ona map click the trackball 2 Click Start GPS Navigation To stop tracking your movement press the Menu key Click Stop GPS Navigation Navigation Zoom in to a direction on a route 1 Ona map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out from a map 1 Ona map click the trackball 2 Perform one of the following actions e To zoom in roll the trackball up e To zoom out roll the trackball down 3 Click the trackball Pan a map Roll the trackball Maps bookmarks Add a bookmark for a location or route 1 2 On a map press the Menu key Click Add To Favorites Change a bookmark for a location or route 0200 Si Or UT Be W a On a map press the Menu key Click Find Location Click From Favorites Highlight a bookmark Press the Menu key Click Edit Change the bookmark Press the Menu key Click Save Delete a bookmark for a location or route Aun Ww On a map press the Menu key Click Find Location Click From Favorites Highlight a bookmark Press the Menu key Click Delete Add a bookmark folder for locations or routes BWN On a map press the Menu key Click Find Location Click From Favorites Press the Menu key 135 5 Click Add Subfolder File a bookmark for a location or route On a map press the Menu key Click Find Location Click From Favorites Highlight a book
233. your device should search in for messages Folder Change the folder that your device should search for messages in Show Change the status of messages that your device should search for Type Change the type of messages that your device should search for You can manage results of searches for messages in an email application on your computer or in another integrated email account In the search results highlight a message 2 Press the Menu key Perform one of the following actions e To view more available search results click Get More Results e To add a message to a message list click Add e To add all the messages to a message list click Add All e To delete a message from the search results click Delete e To delete the search results click Delete Search e To start a new search click Search CAUTION If you delete a message from the message search results the message is also deleted from the email application on your computer or another integrated email account You can search for messages on your BlackBerry device by contact or subject 1 Ina message list highlight a message 2 Press the Menu key 3 Click one of the following menu items e Search Sender e Search Recipient e Search Subject To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view In a message in an attachment or on a web page press the Menu key Click Find Type
234. yping a phone number press the O key e To add an extension to a phone number press the X key Type the extension number e To set up speed dial for a contact on the Home screen or in the phone hold a key e To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key e To switch the audio path to wired headphones during a call press the Speakerphone key To switch back to the previous audio path press the Speakerphone key again e To check your voice mail hold 1 e To type a letter in a phone number field press the Alt key and the letter key e To view your contact list in the phone hold the Send key e To switch phone numbers in the phone click your active phone number Click a phone number Camera and video camera shortcuts e To take a picture press the Right Convenience key e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To change the flash mode for a picture or to turn on low light mode for a video press the Space key Media shortcuts To pause a video or song press the Mute key To resume playing a video or song press the Mute key To move to the controls at the bottom of the screen when you are viewing a list of songs press the Space key To play the next song in a category press N To play the previous song in a categor
235. yping basics Type a symbol 1 Press the Symbol key 2 Type the letter that appears below the symbol Type an accent or special character To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until i appears Cut copy and paste text With text highlighted press the Menu key Click Cut or Copy Place the cursor where you want to insert the cut or copied text Press the Menu key Click Paste nf WN Clear a field 1 When typing text press the Menu key 2 Click Clear Field Highlight a line of text 1 Place the cursor where you want to highlight the line of text 2 Press the Menu key 3 Click Select 4 Roll the trackball up or down Highlight text character by character 1 Place the cursor where you want to highlight the text 2 Press the Menu key 3 Click Select 85 4 Roll the trackball left or right Cancel a text selection 1 With text selected press the Menu key 2 Click Cancel Selection Set the cursor speed In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save BRWN Set the default currency symbol In the device options click Screen Keyboard Set the Currency Key field Press the Menu key Click Save BPWN Turn on key tones In the device options click Screen Keyboard Set the Key Tone field t

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