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HP ProLiant MicroServer User Guide

1. VCCHB VCCI A VCCIA BSMI notice ia fe PRG EE ern HE gt BRENT ERES ee Korean notice Class A equipment 0 IIE AFBAHLS AAWABSSS St 12I0ISU BOAT E ASAE O SS FASHA BeH AS 29 ASA ASSH AS SACS SUCH Class B equipment 0 JIE AWZCHL2 SAWPSIEES S 2DIgA F s WEAN ASE AS SACS oH LE NSOIA At S8 Asu Regulatory compliance notices 77 Chinese notice Class A equipment A PED ESET RHE Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product i
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6. Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server Hardware options installation 29 e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server or a ProLiant MicroServer CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website hitp www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website htt
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8. OS boot problems flowchart on page 49 4 Server fault indications flowchart on page 50 Troubleshooting 43 Start Diagnosis 1 Do Y to E you want Di ener to perform the General tagnosis Diagnosis No 2 Go to No Power On Does server Problems power on Yes No Does server complete POST OK Yes Go to No Does OS Boot server boot to Problems OS OK Yes 5 1 Go to N Go to Yes Does server 0 Server Fault General Indications have LED fautt Diagnosis indication General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not correct the problem use the following flowchart o Symptom information on page 39 D Loose connections on page 41 I3 Service notifications on page 41 The most recent version of a particular server or option firmware is available on the HP website http www hp com support General memory problems are occurring on page 60 e Server maintenance and service guide located on the HP website http www hp com products servers platforms Hardware problems on page 51 Server maintenance and service guide located on the HP website http www hp com products servers platforms Troubleshooting 44 Server maintenance and service guide located on the HP we
9. Blinking green Ongoing network activity e Newekgs Orem 10 100 1000M connection Health LED Behavior Critical issues o CPU initial failed o Memory initial failed o Fan failure or missing o Memory uncorrectable ECC Non critical issues o Voltage fault o Temperature fault Preparing the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must Troubleshooting 40 5 a Exit any applications b Exit the operating system c Power down the server on page 6 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages For more information see the DIMM handling guidelines and the hard drive guidelines Common problem resolution Loose connections on page 41 Service notifications on page 41 Firmware updates on page 41 DIMM handling guidelines on page 42 Hard drive guidelines SATA hard drive guidelines on page 42 SATA hard drive LED on page
10. Action Replace the drive Diskette drive problems Diskette drive light stays on Action 1 Be sure no loose connections on page 41 exist 2 Be sure the diskette is not damaged Run the diskette utility on the diskette CHKDSK on some systems 3 Be sure the diskette is properly inserted Remove the diskette and reinsert correctly into the drive 4 Be sure the diskette drive is cabled properly Refer to the server documentation A problem has occurred with a diskette transaction Action Be sure the directory structure on the diskette is not bad Run the diskette utility to check for fragmentation CHKDSK on some systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Drive is not found Action Be sure no loose connections on page 41 exist with the drive Non system disk message is displayed Action 1 Remove the non system diskette from the drive Troubleshooting 57 2 Check for and disconnect any non bootable USB devices Diskette drive cannot write to a diskette Action 1 If the diskette is not formatted format the diskette 2 Be sure the diskette is not write protected If it is use another diskette or remove the write protection 3 Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement 4 Be
11. Have a qualified electrician check the line voltage to be sure it meets the required specifications Be sure the proper circuit breaker is in the On position If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers be sure there is sufficient power allocation to support the server For more information see the following documents o The HP Power Capping and HP Dynamic Power Capping for ProLiant servers technology brief on the HP website http h20000 www2 hp com bc docs support SupportManual c01549455 c01549455 p df o The HP BladeSystem Onboard Administrator User Guide on the HP website http www hp com go bladesystem documentation Be sure no loose connections exist Loose connections on page 41 Power supply problems Action 1 2 Be sure no loose connections on page 41 exist If the power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Use the server documentation for product specific information Troubleshooting 52 UPS problems UPS is not working properly Action 1 Be sure the UPS batteries are charged to the proper level for operation See the UPS documentation for details 2
12. If the PPMs are not integrated on the system board A CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage If applicable check the PPM LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation Reseat each PPM and then restart the server If reseating the PPMs is not effective remove all but one PPM restart the server to see if the PPM is working and then install each PPM individually cycling power each time Follow the warnings and cautionary information in the server documentation Processor problems Action 1 If applicable check the processor LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation Be sure each processor is supported by the server and is installed properly Refer to the server documentation for processor requirements Be sure the server ROM is up to date Be sure you are not mixing processor stepping core speeds or cache sizes if this is not supported on the server Refer to the server documentation for more information CAUTION Removal of some processors and heatsinks require special considerations for replacement while other processors and heatsinks are integrated and cannot be reused once separated For specific instructions for the server you are
13. cables VGA 63 Canadian notice 75 cautions 38 CD ROM drive 34 56 Chinese notice 78 class A equipment 74 class B equipment 74 color 63 common problem resolution 41 configuration procedures 9 configuring the SATA RAID feature 33 connection problems 41 contacting HP 70 81 88 creating a RAID volume 33 CSR customer self repair 81 customer self repair CSR 81 D DAT drive error 56 57 DAT drive failure 56 DAT drives 56 57 data loss 56 data recovery 56 59 Declaration of Conformity 75 DIMMs 25 42 diskette drive 34 57 diskette drive problems 57 58 drive errors 57 58 drive failure detecting 56 drive not found 57 59 drive problems 56 57 drives 42 58 drives installing 11 DVD ROM drive 56 electrical grounding requirements 9 electrostatic discharge 11 80 Embedded SATA RAID 33 embedded SATA RAID installing with a Virtual Floppy 35 embedded SATA RAID installing with USB diskette drive 35 enabling the SATA RAID feature 33 energy saver features 63 environmental requirements 8 error log 66 error messages 66 external device problems 62 F fan problems 58 fans 58 FCC rating label 74 Federal Communications Commission FCC notice 74 75 firmware updating 41 68 firmware version 41 57 69 flash ROM 68 G general diagnosis flowchart 44 general protection fault 65 grounding methods 80 grounding requirements 9 Index 92 H hard drive LEDs 42 hard drive problems dia
14. e Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together in the same drive array SATA hard drive LED NOTE Predictive failure alerts can occur only when the server is connected to a Smart Array controller Troubleshooting 42 Online activity Interpretation LED green ls leg of Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 43 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 44 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 43 e General diagnosis flowchart on page 44 e Server power on problems flowchart Power on problems flowchart on page 46 e POST problems flowchart on page 47 e OS boot problems flowchart on page 49 e Server fault indications flowchart on page 50 Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process General diagnosis flowchart on page 44 Power on problems flowchart on page 46 POST problems flowchart on page 47
15. Boot the server and then press F10 to enter the RBSU In the Advanced menu screen select IDE configuration and then set the SATA Controller Mode field to RAID Press F10 to save and then exit RBSU The server will reboot When prompted to enter the RAID Option ROM Utility press Ctrl F Create an array and then exit the RAID Option ROM Utility The POST process continues Install the operating system Installing the operating system on page 10 For information about installing an operating system see the documentation that shipped with the server Installing the Embedded SATA RAID driver by using Virtual Floppy 1 es mo A om mes s Ensure that a network cable is connected to the HP MicroServer remote access card NIC port on the rear of the server Boot the server and then press F10 to enter the RBSU In the Advanced menu screen select IDE Configuration and then set the SATA Controller Mode field to RAID Exit RBSU The server will reboot Create the diskette Insert the driver diskette into the remote PC diskette drive Use HP MicroServer remote access card Virtual Floppy to access the PC diskette drive Power up the server on page 6 Install the operating system Installing the operating system on page 10 Installing an operating system To install an OS download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website hitp www hp com support Soft
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17. Hoy HSS ATS UEU 24 A 22 SS HPS DE ESY SSPE HSS PESA 0 88 SSAA Y EH MHAS SSB HP 3124 dz te 227801 di c RAE USE AS MA A ASAAMO SISAL 50 119 29 2180 HAS HP Atol E http www hp com go selfrepair S ESA S Support and other resources 87 Before you contact HP Be sure to have the following information available before you call HP e Active Health System log HP ProLiant Gen8 or later products Download and have available an Active Health System log for 3 days before the failure was detected For more information see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs e Onboard Administrator SHOW All report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en amp cc us amp objectID c 02843807 e Technical support registration number if applicable e Product serial number e Product model name and number e Product identification number e Applicable error messages e Add on boards or hardware e Third party hardware or software Operating system type and revision level Support and other resources 88 Acronyms and abbreviations AMP Advanced Memory Protection BMC baseboard management controller Q3 cable select DAT digital audio tape IDE integrated device electronics IEC Intern
18. Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berech
19. RDX drive The section describes how to install an optical drive For information on how to install an RDX drive see RDX drive option on page 20 To install the component 1 Power down the server on page 6 2 Place the server on a flat level work surface 3 Open the panel door on page 6 4 Loosen the rear thumbscrew that locks the top panel on the chassis Hardware options installation 16 5 Slide the top panel forward and then lift it to release it from the chassis 6 Use a screwdriver to toggle the metal faceplate off the top panel The metal faceplate is no longer needed when the removable media drive bay is occupied 7 Install the optical drive Hardware options installation 17 a Remove four spare drive screws from the rear side of the panel door b Install the screws onto the drive c Slide the drive into the media drive bay until it clicks into place 8 Connect the optical drive cables a Connect the data cable to the optical drive and then connect the end to the system board J24 Hardware options installation 18 Connect the power cable to the optical drive and then connect the other end to the power supply unit optical drive power connector P6 9 Slide the top panel back onto the chassis 10 Tighten the rear thumbscrew to lock the top panel in place 11 Close the panel door Hardware options installation 19 12 Use the HP ProLiant MicroServer key to lock the
20. appropriately by changing the amount of time given before a low battery warning Refer to the UPS documentation for instructions One or more LEDs on the UPS is red Action Refer to the UPS documentation for instructions regarding the specific LED to determine the cause of the error General hardware problems Problems with new hardware Action 1 Be sure the hardware being installed is a supported option on the server For a list of supported options see the server documentation Remove unsupported hardware Troubleshooting 53 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release If no documentation is available refer to the HP support website http www hp com support 3 Be sure the new hardware is installed properly Refer to the device server and operating system documentation to be sure all requirements are met Common problems include o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to Primary Secondary when the other device is set to CS o Connection of the data cable but not the power cable of a new device 4 Be sure no memory I O or interrupt conflicts exist Be sure no loose connections on page 41 exist 6 Be sure all cables are connected to the correct locations
21. c Restart the server and then reinstall the network driver 4 Refer to the operating system documentation to be sure the correct drivers are installed Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller Problems are occurring with the network interconnect blades Action Be sure the network interconnect blades are properly seated and connected Software problems The best sources of information for software problems are the operating system and application software documentation which may also point to fault detection tools that report errors and preserve the system configuration Other useful resources include ProLiant MicroServer Insight Diagnostics on page 32 Use either utility to gather critical system hardware and software information and to help with problem diagnosis Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility General protection fault occurs A general protection fault or general protection error occurs when the Microsoft operating system terminates suddenly with an error including but not limited to Miscalculating the amount of RAM needed for an allocation Troubleshooting 65 e Transferring execution to a segment that is not executable e Writing to a read only or a code segment e Loading a bad value into a segment register e Using a null pointer A GPF is
22. chassis 11 Tighten the rear thumbscrew to lock the top panel in place 12 Close the panel door Hardware options installation 23 13 Use the HP ProLiant MicroServer key to lock the panel door Memory options The memory subsystem in this server can support DIMM and UDIMM Both types are referred to as DIMMs when the information applies to both types When specified as UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports single and dual rank DIMMs operating at 800 MHz with a maximum memory capacity of 8 GB Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports two channels and each channel supports two DIMM slots as shown in the following table Channel This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Mirrored Memory and Lockstep memory modes This server supports UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and are included in error reporting Hardware options installation 24 Single rank and dual rank DIMMs DIMM configuration requirements are based on these classifications e Single rank DIMM One set of memory chips that is accessed while writing to or readin
23. circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulation
24. docs TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com A CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Hardware options installation 27 Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access cau
25. operating system and primary boot controller execute RBSU when prompted by pressing the F10 key After the settings are selected exit RBSU and allow the server to reboot automatically Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the FIO key Software and configuration utilities 31 e Force a PXE Network boot by pressing the F12 key ProLiant MicroServer Insight Diagnostics The ProLiant MicroServer Insight Diagnostics utility displays information about the server hardware and tests the system to verify proper operation The utility can be accessed through the HP website http www hp com Management tools MicroServer Remote Access Card The HP MicroServer remote access card is a standard component of selected HP MicroServer that provides server health and remote server manageability HP MicroServer remote access card includes a dedicated network interface This design makes HP MicroServer remote access card independent of the host server and its operating system The HP MicroServer remote access card provides remote access to any authorized network client sends alerts and provides other server management functions Using HP MicroServer remote access card you can do the following e Remotely power up power d
26. panel door RDX drive option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin To install the component 1 Power down the server on page 6 2 Place the server on a flat level work surface 3 Open the panel door on page 6 4 Loosen the rear thumbscrew that locks the top panel on the chassis Hardware options installation 20 5 Slide the top panel forward and then lift it to release it from the chassis 6 Use a screwdriver to toggle the metal faceplate off the top panel The metal faceplate is no longer needed when the removable media drive bay is occupied 7 Connect the RDX cables Hardware options installation 21 a Cu the cable tie securing the P power cable and then route the cable along the underside of the media drive bay b Connect the data cable to the USB connector on the system board and then route the cable up and through the cable tunnel on the left side of the media drive bay 8 Install the RDX drive a Remove four spare drive screws from the rear side of the panel door b Install the screws onto the drive c Connect the data and power cables to the drive Hardware options installation 22 d Slide the drive into the media drive bay until it clicks into place 9 10 Slide the top panel back onto the
27. possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore e offerta con un supplemento Support and other resources 82 di costo solo in alcune zone In caso di necessit si puo richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP
28. setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding hav
29. sure enough space is available on the diskette Fan problems General fan problems are occurring Action 1 Be sure the fans are properly seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans b Unseot and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server Be sure the fan configuration meets the functional requirements of the server Refer to the server documentation Be sure no ventilation problems exist If you have been operating the server for an extended period of time with the access panel removed airflow may have been impeded causing thermal damage to components Refer to the server documentation for further requirements Be sure no POST error messages are displayed while booting the server that indicate temperature violation or fan failure information Refer to the server documentation for the temperature requirements for the server Replace any required non functioning fans and restart the server Refer to the server documentation for specifications on fan requirements Be sure all fan slots have fans or blanks installed Refer to the server documentation for requirements Verify the fan airflow path is not blocked by cables or other material Hard drive problems System completes POST but hard drive fails Action 1 mode I Be sur
30. than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Regulatory compliance notices 78 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan Acoustics statement for Germany Ger uschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 79 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when
31. troubleshooting refer to processor information in the server user guide Troubleshooting 61 If the server has only one processor installed replace it with a known functional processor If the problem is resolved after you restart the server the original processor failed If the server has multiple processors installed test each processor a Remove all but one processor from the server Replace each with a processor terminator board or blank if applicable to the server b If the server includes PPMs that are not integrated on the system board remove all PPMs from the server except for the PPM associated with the remaining processor c Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server a fault exists with one or more of the original processors Install each processor and its associated PPM if applicable one by one restarting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements System open circuits and short circuits Action 2 3 4 A CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Check the server LEDs to see if any statuses indicate the source of the problem For LED information refer to th
32. 42 Loose connections Action e Be sure all power cords are securely connected e Besure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e Ifa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage e For HP ProLiant BL c Class Server Blades be sure the OA tray is seated properly Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Firmware updates Download firmware updates from the following locations Troubleshooting 41 e The most recent version of a particular server or option firmware from the HP Support website http www hp com support e Components for option firmware updates available from the
33. After the ROMPaq utility flashes the ROM for the selected devices cycle power manually to reboot the system back into the operating system Option ROMPags have been retired as an upgrade delivery method for storage options Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities For additional information about the ROMPag utility see the server documentation or the HP website http www hp com support Current firmware versions Automatic firmware updates Subscriber s Choice http www hp com go subscriberschoice Manual firmware updates Download the latest firmware updates from the HP website http www hp com support Updating firmware To verify the firmware version use ProLiant MicroServer Insight Diagnostics on page 32 To update the firmware 1 Check the firmware version on the device 2 Determine the latest firmware version available Troubleshooting 69 Drivers If a TPM is installed and enabled on the server disable Bitlocker before updating the firmware For more information see the operating system documentation Update the firmware to the current version supported for the hardware configuration Verify the firmware update by checking the firmware version If a TPM is installed and enabled on the server enable Bitlocker after the firmware update is complete For more information see the operating system documentation HP drivers
34. Be sure the UPS power switch is in the On position See the UPS documentation for the location of the switch 3 Be sure the UPS software is updated to the latest version Use the Power Management software located on the Power Management CD 4 Be sure the power cord is the correct type for the UPS and the country in which the server is located See the UPS reference guide for specifications Be sure the line cord is connected Be sure each circuit breaker is in the On position or replace the fuse if needed If this occurs repeatedly contact an authorized service provider 7 Check the UPS LEDs to be sure a battery or site wiring problem has not occurred See the UPS documentation 8 If the UPS sleep mode is initiated disable sleep mode for proper operation The UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by excessive heat particularly if a recent air conditioning outage has occurred NOTE The optimal operating temperature for UPS batteries is 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temperature battery life is reduced by 50 percent Low battery warning is displayed Action k Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary Be sure the alarm is set
35. Configuring the SATA RAID a ai iia 33 Enabling the SATA RAID feature in RBSU nun na ae nn ine 33 Greating a RAID volume sissie tenisine cereri une 33 Installing the embedded SATA RAID driver see 34 Required hardware usines 34 USB diskette and CD ROM drives P 34 Installing the Embedded SATA RAID driver with a USB diskette driye uuu 35 Installing the Embedded SATA RAID driver by using Virtual Floppy s 35 Installing an operating System mene e men tee ee eT tent ere T 35 Installing a supported Microsoft Windows ODS 36 Installing osupported linux OS aaa ee 36 O E A DEN 37 Pre diagnostie stebS das 37 Important safety information sise 37 Symptom information 3 cette aste ere t eye Ye ad pote 39 Preparing the server ardid 40 Common problem resolution pp Al Troubleshooting flowcharts AAA Po RN MM 43 Start diagnosis AAA EO A nee 43 General diagnosis flowchart 44 Power on problems flowchart i 46 POST problems flowchart neun nennen 47 OS boot problems flowchart iii 49 Server fault indications flowchart ss 50 Hardware problems suisses 51 Power problems Gere sra stage ninar Raia aU US DIT 52 General hardware OBB 53 Internal system problems armer naher 56 System open circuits and short circuits nenn 62 External device problems Rd ii SR 62 Mouse and keyboard problems Ne 63 Network controller problems ss 64 Soltware problems ERE E na do ne uses 65 Operating s
36. HP ProLiant MicroServer User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 615717 006 December 2012 Edition 6 Copyright 2010 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation AMD is a trademark of Advanced Micro Devices Inc Contents eee 6 Power up the server 4 6 Power down the GE aca sd SS ne en 6 Open the panel door xis cete ete AA a A li 6 Re 8 Optional installation services issues 8 Oplimutmienvirenment si 8 Temperature requirements seien nun a 8 de Mie uuu T P M AA 8 Electrical grounding requirements caes obra rec e PEE een 9 Installing hardware options coo DE CN NEAR LI AN NNI ee te ae 9 Powering up and configuring the server A Cate pias E ee osa i antes
37. HP Support website http www hp com support HP offers a subscription service that can provide notification of firmware updates For more information see Subscriber s Choice on page 33 For detailed information on updating firmware see Firmware maintenance on page 68 DIMM handling guidelines AN CAUTION Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector When handling a DIMM observe the following guidelines e Avoid electrostatic discharge on page 80 e Always hold DIMMs by the side edges only e Avoid touching the connectors on the bottom of the DIMM e Never wrap your fingers around a DIMM e Avoid touching the components on the sides of the DIMM e Never bend or flex the DIMM When installing a DIMM observe the following guidelines e Before seating the DIMM align the DIMM with the slot e To align and seat the DIMM use two fingers to hold the DIMM along the side edges e To seat the DIMM use two fingers to apply gentle pressure along the top of the DIMM For more information see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en amp cc us amp objectID c008 68283 amp jumpid reg_R1002_USEN SATA hard drive guidelines When adding hard drives to the server follow these general guidelines e The system automatically sets all drive numbers e Ifonly one hard drive is used install it in the bay with the lowest drive number
38. Peontaetintormation nn caule ct tiui adi ess ON FIN IM Mop EUN MM iS 81 Customer Self Repair ee 81 Before you contact HP nei eder id teca e ieu rk etes ied a 88 Acronyms and A 89 A sea AA 91 A RN EEA 92 Contents 5 Operations Power up the server To power up the server press the Power On Standby button Power down the server N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed E IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data Shut down the operating system as directed by the operating system documentation 3 Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 4 Disconnect the power cords The system is now without power Open the panel door N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper coolin
39. SCSI ID conflicts Be sure the correct drive controller drivers are installed A new hard drive is not recognized Action 1 Be sure the drive is supported To determine drive support see the server documentation or the HP website http www hp com go bizsupport Be sure the drive bay is not defective by installing the hard drive in another bay Run ProLiant MicroServer Insight Diagnostics on page 32 Then replace failed components as indicated When the drive is a replacement drive on an array controller be sure that the drive is the same type and of the same or larger capacity than the original drive Data is inaccessible Action 1 Be sure the files are not corrupt Run the repair utility for the operating system Be sure no viruses exist on the server Run a current version of a virus scan utility When a TPM is installed and is being used with BitLocker be sure the TPM is enabled in RBSU ROM Based Setup Utility on page 31 See the TPM replacement recovery procedure in the operating system documentation When migrating encrypted data to a new server be sure to follow the recovery procedures in the operating system documentation Troubleshooting 59 Server response time is slower than usual Action Be sure the hard drive is not full and increase the amount of free space on the hard drive if needed It is recommended that hard drives should have a minimum of 15 percent free space Memory proble
40. able x Call HP Service oSurvey configuration snapshots Provider oOS event log file cFull crash dump Record symptom amp error information on repair tag if sending back a failed part Troubleshooting 45 Power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Server maintenance and service guide located on the HP website http www hp com products servers platforms General diagnosis flowchart on page 44 Loose connections on page 41 Power source problems on page 52 e Power supply problems on page 52 e Server maintenance and service guide located on the HP website http www hp com products servers platforms System open circuits and short circuits on page 62 Troubleshooting 46 Start Power On Problems 1 Is the system power activity LED Green 2 Go to General Diagnosis Press the Power On Standby button 3 Check for loose power cords 4 Check for power source problems 5 Reseat or replace power supply 6 Check
41. and are the correct lengths For more information refer to the server documentation 7 Be sure other components were not unseated accidentally during the installation of the new hardware component 8 Be sure all necessary software updates such as device drivers ROM updates and patches are installed and current For example if you are using a Smart Array controller you need the latest Smart Array Controller device driver 9 Be sure all device drivers are the correct ones for the hardware Uninstall any incorrect drivers before installing the correct drivers 10 Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replaced to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in the BIOS setup menu press the F10 key to save and exit the utility and then restart the server 11 Be sure all switch settings are set correctly For additional information about required switch settings refer to the labels located on the inside of the server access panel or the server documentation 12 Be sure all boards are properly installed in the server 13 Run ProLiant MicroServer Insight Diagnostics on page 32 to see if it recognizes and tests the device 14 Uninstall the new hardware Unknown problem Action 1 Disconnect power to the server 2 Following the guidelines a
42. and select notifications refer to the HP website http www hp com go subscriberschoice Embedded SATA RAID feature The AMD SB820M chipset in the system board enables SATA RAID functionality RAID 0 and RAID 1 For more information on this embedded SATA RAID controller see the AMD website http www amd com Configuring the SATA RAID feature To configure the SATA RAID feature do the following 1 Enable SATA RAID functionality in RBSU Enabling the SATA RAID feature in RBSU on page 33 2 Create a RAID volume Enabling the SATA RAID feature in RBSU CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives 1 Power up the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in RBSU is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media 2 During POST press the F10 key to launch RBSU If you fail to press F10 before POST you will need to restart the server 3 In the Advanced menu screen select IDE Configuration 4 Set the SATA Controller Mode field to RAID 5 Press F10 then select Yes to save the changes and close RBSU The server automatically reboots 6 Create a RAID volume Creating a RAID volume 1 Enable SATA RAID functionality in RBSU Enabling the SATA RAID featu
43. and utilities can be found on the HP website http www hp com For the latest drivers and information on supported operating systems refer to the HP website hitp www hp com support ES IMPORTANT Always perform a backup before installing or updating device drivers Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepared to access the information listed in the following sections based on operating system used Microsoft operating systems Collect the following information Whether the operating system was factory installed Operating system version number A current copy of the following files o Boot ini o Memory dmp o Event logs o Dr Watson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem o IRQ and MO address information in text format An updated Emergency Repair Diskette If HP drivers are installed o Version of the drivers used o list of drivers The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each logical drive Current level of Microsoft Windows Service Packs and Hotfixes installed A list of each third party hardware component installed with the firmware revision A list of each third party software component installed with the version Troubleshooting 70 e A detailed description of the problem and any associate
44. ational Electrotechnical Commission IPMI Intelligent Platform Management Interface IRQ interrupt request KVM keyboard video and mouse NVRAM nonvolatile memory ODD Optical Disk Drive ORCA Option ROM Configuration for Arrays Acronyms and abbreviations 89 PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module RBSU ROM Based Setup Utility SATA serial ATA TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UPS uninterruptible power system USB universal serial bus Acronyms and abbreviations 90 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 91 Index A access panel 6 acoustics statement for Germany 79 application software problems 67 authorized reseller 81 auto configuration process 31 backup restoring 66 batteries insufficient warning when low 53 battery 53 72 78 battery replacement notice 78 boot options 31 BSMI notice 77 C cables 41 75
45. bsite http www hp com products servers platforms Hardware problems on page 51 e Server information you need e Operating system information you need on page 70 9 HP contact information on page 81 Start General Diagnosis 1 Record symptom information 2 Reseat any components that may have come loose during shipping and reboot the server Does condition still exist Reboot server to No see if condition still exists Is this a newly installed server No 4 3 Download ere options added No Check for the latest Does No or was the configuration Service software and condition still changed recently Notifications firmware exist from the HP website Yes Yes 5 Isolate and minimize the 6 Yes memory Isolate what has changed Verify it Does configuration was installed correctly No Restore server to last known working state or original shipped configuration condition still exist 7 Troubleshoot or replace basic server spare parts Does Break server Does condition still down to minimal condition still exist configuration exist No 6 Add one part ata time back to configuration to isolate faulty component 1 Record action taken Does condition still exist Does condition still exist 8 Ensure the following information 9 is avail
46. ce e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more
47. ce with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed DAT drive problems Sense error codes are displayed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website hitp www hp com DAT drive error or failure occurs Action k 2 Be sure drivers software and firmware are upgraded to the latest revisions Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure Troubleshooting 56 DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media Be sure you are following the proper cleaning procedures described in the device and server documentation NOTE New DAT tapes may contain debris that will contaminate the DAT drive read write head If using new tapes for backup clean the DAT drive frequently DAT drive is providing poor performance Action Be sure the drive is not being used to backup more data than is recommended for the drive DAT drives are designed with optimum and maximum data backup sizes Refer to the drive documentation to determine the appropriate data backup size for the drive Latest firmware indicates a defective tape or head clogs occur regularly Action Replace the tape Other errors are occurring
48. com Setup 10 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Hardware options installation 11 Removal and replacement tools X RX SOSS SRO N
49. d error messages Linux operating systems Collect the following information e Operating system distribution and version Look for a file named etc distribution release for example etc redhat release e Kernel version in use e Output from the following commands performed by root o lspci v o uname a o cat proc meminfo o cat proc cpuinfo o rpm ga o dmesg o lsmod o ps ef o ifconfig a o chkconfig list o mount e Contents of the following files o var log messages o etc modules conf or etc conf modules o etc lilo conf or etc grub conf o etc fstab e If HP drivers are installed o Version of the drivers used o list of drivers e A list of each third party hardware component installed with the firmware revisions e A list of each third party software component installed with the versions e A detailed description of the problem and any associated error messages Troubleshooting 71 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to t
50. duce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle Troubleshooting 37 This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 20 41 27 22 kg WARNING To reduce the risk of personal injury or damage to the equipment observe 47 18 60 lb local occupational health and safety requirements and guidelines for manual material AN handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power RTD BA WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce t
51. e an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 80 Support and other resources HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States e To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monitored e If you have purchased a Care Pack service upgrade see the Support amp Drivers website http www8 hp com us en support drivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the HP website http pro agq sama houston hp com services cache 10950 0 0 225 121 html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this servi
52. e no loose connections on page 41 exist Be sure no device conflict exists Be sure the hard drive is properly cabled and terminated if necessary Be sure the hard drive data cable is working by replacing it with a known functional cable Run ProLiant MicroServer Insight Diagnostics on page 32 and replace failed components as indicated Troubleshooting 58 No hard drives are recognized Action 1 2 3 4 5 Be sure no power problems on page 52 exist Check for loose connections on page 41 Be sure that the controller supports the hard drives being installed Be sure the controller has the most recent firmware If the controller supports license keys and the configuration is dual domain be sure the license key is installed Hard drive is not recognized by the server Action 1 Check the LEDs on the hard drive to be sure they indicate normal function Refer to the server documentation or the HP website hitp www hp com for information on hard drive LEDs Be sure no loose connections on page 41 exist Remove the hard drive and be sure the configuration jumpers are set properly If using an array controller be sure the hard drive is configured in an array Run the array configuration utility Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration If it is a non hot plug drive be sure a conflict does not exist with another hard drive Check for
53. e server documentation Remove all power sources to the server Be sure no loose connections on page 41 exist in the area Be sure each component in the area is working Refer to the section for each component in this guide If you cannot determine the problem by checking the specific area perform each of the following actions Restart the server after each action to see if the problem has been corrected Reseat all I O expansion boards Be sure no loose connections on page 41 exist in the rest of the server particularly with the cables that connect to the system board Be sure no foreign material exists such as screws bits or slot bracket blanks that may be short circuiting components External device problems Video problems Screen is blank for more than 60 seconds after you power up the server Action 1 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power Be sure the monitor power cord is plugged into a working grounded earthed AC outlet Be sure the monitor is cabled to the intended server or KVM connection Be sure no loose connections on page 41 exist Troubleshooting 62 o For rack mounted servers check the cables to the KVM switch and be sure the switch is correctly set for the server You may need to connect the monitor directly to the server to be sure the KVM switch has not failed o For tower model servers check the cable connection from the
54. e sure the latest device drivers are installed Refer to the device documentation to be sure the device is properly installed For example a third party PCI or PCI X board may be required to be installed on the primary PCI or PCI X bus respectively Testing the device Action 1 5 Uninstall the device If the server works with the device removed and uninstalled a problem exists with the device the server does not support the device or a conflict exists with another device If the device is the only device on a bus be sure the bus works by installing a different device on the bus Restarting the server each time to determine if the device is working move the device a To a different slot on the same bus not applicable for PCI Express b Toa PCI PCIX or PCI Express slot on a different bus c Tothe same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Testthe server with only that board removed AN CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur Clearing NVRAM can resolve various problems C
55. eem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma peca CSR a peca de reposic o ser enviada diretamente ao cliente Existem duas categorias de pegas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o loca
56. emperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 6 2 Remove the access panel and then pull out the motherboard tray CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards 3 Remove the battery Ef IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through BIOS Setup Utility Battery replacement 72 To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 73 Regulatory compliance notices Regulatory compliance identitication numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model
57. erall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information e What events preceded the failure After which steps does the problem occur e What has been changed since the time the server was working e Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary e How long has the server exhibited problem symptoms e Ifthe problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful e Run Proliant MicroServer Insight Diagnostics on page 32 and use the survey page to view the current configuration or to compare it to previous configurations e For information see your hardware and software records Troubleshooting 39 ltem See the server LEDs and their status Indicators Status Description NIC LED Blinking green Ongoing activity HDD LED Blinking green Ongoing activity Amber Green Standby mode Power on mode Health LED Amber Blue Red Non critical issue Ongoing activity Critical issue
58. erver Insight Diagnostics on page 32 Then replace failed components as indicated Network controller has stopped working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation 2 Be sure the correct network driver is installed for the controller and that the driver file is not corrupted Reinstall the driver 3 Be sure no loose connections on page 41 exist Troubleshooting 64 Se um Be sure the network cable is working by replacing it with a known functional cable Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the network controller is not damaged Run ProLiant MicroServer Insight Diagnostics on page 32 Then replace failed components as indicated Network controller stopped working when an expansion board was added Action 1 Be sure no loose connections on page 41 exist 2 Be sure the server and operating system support the controller Refer to the server and operating system documentation 3 Be sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver Uninstall the network controller driver for the malfunctioning controller in the operating system Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller
59. es 66 PCI boards 55 POST problems flowchart 47 power cord 38 79 power distribution unit PDU 9 Power On button 6 power problems 52 53 power requirements 8 power source 52 power supplies 52 powering down 6 power on problems flowchart 46 PPM processor power module 61 PPM failure LEDs 61 PPM problems 61 PPM slots 61 pre diagnostic steps 37 preparing the server for diagnosis 40 problem diagnosis 37 processor failure LEDs 61 Processor Power Module PPM 61 Index 93 processor problems 61 processors 61 R rack stability 38 rack warnings 38 RAID volume creating 33 RBSU ROM Based Setup Utility 31 RDX drive install 20 read write errors 57 58 recovery key 29 registering the server 10 regulatory compliance identification numbers 74 regulatory compliance notices 74 76 required hardware 34 required information 70 requirements environmental 8 requirements power 8 requirements temperature 8 restoring 66 ROM types 68 ROMPag utility 69 S safety considerations 37 SATA hard drive 42 SATA RAID configuration 33 SATA RAID driver installing 34 SATA RAID feature configuring 33 SATA RAID feature enabling 33 sense error codes 56 series number 74 server fault indications flowchart 50 server features and options 11 server setup 32 service notifications 41 Service Packs 66 short circuits 62 site requirements 8 software errors 67 68 software failure 67 software problems 65 softwa
60. fied body number may follow it as a suffix Ce Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the MN time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Regulatory compliance notices 76 Japanese notice VCCI B
61. for possible power on circuit problem Does condition still exist POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Troubleshooting 47 Server maintenance and service guide located on the HP website http www hp com products servers platforms Loose connections on page 41 General memory problems are occurring on page 60 e Hardware problems on page 51 e Server maintenance and service guide located on the HP website hitp www hp com products servers platforms Symptom information on page 39 e Server information you need e Operating system information you need on page 70 HP contact information on page 81 Start POST Problems Is internal Have video o Are the fans i health LED 198 output on amber or red 4 No Isolate and minimize the memory configuration Are there any beep codes messages displayed Does condition still exist No Break server down Yes to the minimum configuration 6 Record action taken 1 Refer to Post Error Messages section Does condition still exist 5 Troubleshoot or replace basic
62. g from the memory e Dualrank DIMM Two single rank DIMMs on the same module with only one rank accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB UDIMM maximum memory configurations The server supports a maximum of 8 GB using 4 GB dual rank UDIMMs Installing DIMMs CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin To remove the component 1 Power down the server on page 6 2 Place the server on a flat level work surface 3 Open the panel door on page 6 Hardware options installation 25 4 Open the DIMM slot latches 5 Remove the DIMM 6 Close the panel door 7 Use the HP ProLiant MicroServer key to lock the panel door To install the component 1 Power down the server on page 6 Place the server on a flat level work surface Open the panel door on page 6 Locate an empty DIMM slot on the
63. g that can lead to thermal damage 1 Power down the server on page 6 2 Using the HP ProLiant MicroServer key unlock the panel door 3 f necessary remove any components or cables that might prevent access to the panel door Operations 6 4 Open the panel door of the server For server specific information see the installation sheet that ships with the server Operations 7 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 hour callto repair o 4 hour 13x5 same day o 4 hour 24x7 same day o 4 hour same business day e Install services for hardware For more information on Care Packs see the HP website http www hp com services carepack Optimum environment When installing the server select a location that meets the environmental standards described in this section Temperature requirements To ensure continued safe and reliable equi
64. g worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Support and other resources 84 Athankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt N
65. gnosing 58 hard drive failure of 58 hard drives determining status of 42 hardware options 11 hardware options installation 9 11 hardware problems 51 53 hardware troubleshooting 53 54 56 62 hot fixes 66 HP Insight Diagnostics 32 HP technical support 81 88 HP website 81 identification number 74 Important Safety Information document 37 information required 70 Insight Diagnostics 32 installation server options 9 11 installing hardware 11 installing operating system 10 35 internal system problems 56 J Japanese notice 77 K keyboard 63 keyboard problems 63 Korean notices 77 KVM 63 L laser compliance 78 laser devices 78 LEDs 53 LEDs hard drive 42 LEDs PPM failure 61 LEDs processor failure 61 LEDs troubleshooting 37 42 LEDS UPS 53 Linux 36 67 71 loose connections 41 M management tools 32 memory 60 memory count error 60 memory not recognized 60 memory overview 24 memory problems 60 memory subsystem architecture 24 Microsoft operating systems 36 70 modifications FCC notice 75 monitor 63 mouse 63 mouse problems 63 N network controller problems 64 network controllers 64 65 network interconnect blades 65 O operating system crash 65 operating system problems 65 operating system updates 66 operating systems 10 33 65 66 67 70 optimum environment 8 Optional Installation Services 8 options installation 9 11 OS boot problems flowchart 49 P patch
66. grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 11 Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Setup 9 Installing the operating system For the latest information on supported operating systems see the HP website http www hp com go supportos To install an operating system on the server insert the operating system DVD into the DVD ROM drive optional and then reboot the server The updates are available on the HP website http www hp com support To begin the installation process follow the on screen instructions Registering the server To register the server see the HP Registration website hitp register hp
67. he risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Troubleshooting 38 N a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for manual 47 18 60 Ib Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the ov
68. immediately identifiable by a blue screen with white text and the text may contain information that identifies the problem Action e Remove any newly installed software or hardware to verify that they are not the cause e Boot the server in Safe Mode or Last Known Good Configuration If neither of these actions resolve the problem contact an authorized service provider For more information about debugging tools or specific GPF messages refer to the Microsoft website http www microsoft com whdc devtools debugging default mspx Errors are displayed in the error log Action Follow the information provided in the error log and then refer to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operating system updates on page 66 Operating system updates Use care when applying operating system updates Service Packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update it is recommended that you do not apply the updates Some updates overwrite files specific to HP If you decide to apply an operating system update 1 Perform a full system backup 2 Apply the operating system update using the instructions provided 3 Install the current drivers If you apply the update and have problems locate files to correct the p
69. information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Support and other resources 81 R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une piece CSR HP vous l envoie directement Il existe deux categories de pieces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez a HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pieces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pieces HP ne sont pas concues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la piece soit effectu par un Mainteneur Ag
70. l geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Support and other resources 85 HP CSR CSR
71. lear the NVRAM but do not use the backup SCI file if prompted Have available any CFG OVL or PCF files that are required Troubleshooting 55 Internal system problems CD ROM and DVD drive problems System does not boot from the drive Action 1 2 Be sure the drive boot order is set so that the server boots from the CD ROM drive first If the CD ROM drive jumpers are set to CS the factory default be sure the CD ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive Be sure no loose connections on page 41 exist Be sure the media from which you are attempting to boot is not damaged and is a bootable CD If attempting to boot from a USB CD ROM drive refer to the operating system and server documentation to be sure both support booting from a USB CD ROM drive Data read from the drive is inconsistent or drive cannot read data Action 1 2 Clean the drive and media If a paper or plastic label has been applied to the surface of the CD or DVD in use remove the label and any adhesive residue Be sure the inserted CD or DVD format is valid for the drive For example be sure you are not inserting a DVD into a drive that only supports CDs Drive is not detected Action 1 Be sure no loose connections on page 41 exist 2 Refer to the drive documentation to be sure cables are connected as required 3 Be sure the cables are working properly Repla
72. me to isolate the cause of the problem Errors occur after an application is installed Action e Check the application log and operating system log for entries indicating why the software failed e Check system settings to determine if they are the cause of the error You may need to obtain the settings from the server setup utility and manually set the software switches Refer to the application documentation the vendor website or both e Check for overwritten files Refer to the application documentation to find out which files are added by the application e Reinstall the application e Be sure you have the most current drivers Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance Many of these technologies also reduce server management efforts enabling administrators to work on issues and resolve problems without taking servers offline The process of updating system or option firmware is referred to as a flash process or flashing the ROM A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version Update the firmware to do the following e Support new hardware such as a processor revision e Support new features e Correct problems in a previous firmware version Without the correct firmware version the server and hardware options may not function properly Types of ROM Types of ROM
73. monitor to the server and then from the server to the power outlet 5 Press any key or type the password and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect 6 Be sure the video driver is current Refer to the third party video adapter documentation for driver requirements 7 Besure a video expansion board has not been added to replace onboard video making it seem like the video is not working Disconnect the video cable from the onboard video and then reconnect it to the video jack on the expansion board NOTE All servers automatically bypass onboard video when a video expansion board is present 8 Press any key or type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on password by using the Password Disable switch on the system board Refer to the server documentation 9 Ifthe video expansion board is installed in a PCI Hot Plug slot be sure the slot has power by checking the power LED on the slot if applicable Refer to the server documentation 10 Be sure the server and the operating system support the video expansion board Monitor does not function properly with energy saver features Action Be sure the mo
74. ms General memory problems are occurring Action Isolate and minimize the memory configuration Use care when handling DIMMs DIMM handling guidelines on page 42 o Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks are populated fully or that all memory within a memory bank must be the same size type and speed To determine if the memory is installed properly see the server documentation o Check any server LEDs that correspond to memory slots o If you are unsure which DIMM has failed test each bank of DIMMs by removing all other DIMMs Then isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM o Remove any third party memory To test the memory run ProLiant MicroServer Insight Diagnostics on page 32 Server is out of memory Action 1 Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements Be sure no operating system errors are indicated Be sure a memory count error Memory count error exists on page 60 did not occur Refer to the message displaying memory count during POST Memory count error exists Action 1 2 p Be sure the memory modules are supported by the server See the server documentation Be sure the memory modules are installed correctly in a supported configuration See the server d
75. n kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios Support and other resources 83 de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviard dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categorias e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados
76. n accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated June 24 2007 and with IEC 60825 1 2007 N WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher
77. nd cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on o If the video does not work refer to Video problems on page 62 Troubleshooting 54 CAUTION Only authorized technicians trained by HP should attempt to remove the system y y P y board If you believe the system board requires replacement contact HP Technical Support HP contact information on page 81 before proceeding o If the system fails in this minimum configuration one of the primary components has failed If you have already verified that the processor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working o If the system boots and video is working add each component back to the server one at a time restarting the server after each component is added to determine if that component is the cause of the problem When adding each component back to the server be sure to disconnect power to the server and follow the guidelines and cautionary information in the server documentation Third party device problems Action 1 Refer to the server and operating system documentation to be sure the server and operating system support the device B
78. net Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugehorigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicke
79. nitor supports energy saver features and if it does not disable the features Video colors are wrong Action e Besure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the monitor e Be sure the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or power transformers Mouse and keyboard problems Action 1 Be sure no loose connections on page 41 exist If a KVM switching device is in use be sure the server is properly connected to the switch o For rack mounted servers check the cables to the switch box and be sure the switch is correctly set for the server Troubleshooting 63 nm A o For tower model servers check the cable connection from the input device to the server If a KVM switching device is in use be sure all cables and connectors are the proper length and are supported by the switch Refer to the switch documentation Be sure the current drivers for the operating system are installed Be sure the device driver is not corrupted by replacing the driver Restart the system and check whether the input device functions correctly after the server restarts Replace the device with a known working equivalent device another similar mouse or keyboard o If the problem still occurs with the new mouse o
80. number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement FCC Notice Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protecti
81. o SS Ox A 267 E A In performing any hardware configuration procedures you might need the following items e System screwdriver secured to the front panel door All hardware screws used in the server can be removed or fastened by using the system screwdriver e Spare screws located on the back side of the front panel door The following references and software tools might also be used e PMI Event Log e Diagnostics software Server warnings and cautions N WARNING To reduce the risk of personal injury from hot surfaces allow drives and internal system components to cool before touching them A CAUTION The server must always be operated with the system covers on Proper cooling is not achieved when the system covers are removed A CAUTION When installing hardware or performing maintenance procedures requiring access to internal components HP recommends that you first back up all server data to avoid loss Hardware options installation 12 ES IMPORTANT Before removing any serviceable parts determine whether the part is hot plug or non hot plug If the device is non hot plug you must power down the server Non hot plug devices in the server include the processor all boards memory modules fan expansion boards and all system drives ES IMPORTANT Review the specifications of a new component before installing it to verify that it is compatible with the server When you integrate new components int
82. o the system record the model number serial number and any other pertinent information for future reference After completing any removal or replacement procedure run the diagnostics program to verify that all components operate properly HP MicroServer Remote Access Card The operating system has the BMC Setup function when the IPMI card is installed into the server By BIOS default the server exports the VGA port through the VGA connector on the IPMI card automatically when the IPMI card is plugged You can use the RJ45 port LAN port on the IPMI card to connect the WebUI of BMC Configuration 1 Configuration 2 With IPMI card Without IPMI card Resetting the MicroServer Remote Access Card password to default You can use the IPMI tool via KCS to reset the administrator password to password Use the following Linux ipmitool command ipmitool raw 18 47 82 2 0x70 0x61 0x73 0x73 0x77 Ox6f 0x72 0x64 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 Ox00 0x00 0x00 Hardware options installation 13 The password is encrypted and stored in flash memory If you update the firmware all data passwords and configurations are reset to default The MicroServer Remote Access Card supports following character categories Uppercase letters A B C Lowercase letters a b c Numbers 0 1 2 3 4 5 6 7 8 9 Symbol Special characters amp _ lt gt SATA drive options For more information about pr
83. ocumentation Be sure the memory modules are seated properly DIMM handling guidelines on page 42 Be sure there are no operating system errors indicated Restart the server and check to see if the error message is still displayed Run ProLiant MicroServer Insight Diagnostics on page 32 Then replace failed components as indicated Server fails to recognize existing memory Action 1 Reseat the memory Use care when handling DIMMs DIMM handling guidelines on page 42 Troubleshooting 60 2 3 Be sure the memory is configured properly See the server documentation Be sure a memory count error did not occur Memory count error exists on page 60 See the message displaying memory count during POST Server fails to recognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation Be sure the memory is properly seated 4 Be sure no conflicts are occurring with existing memory Run the server setup utility Test the memory by installing the memory into a known working server Be sure the memory meets the requirements of the new server on which you are testing the memory 6 Replace the memory Refer to the server documentation PPM problems Action
84. oduct features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin The HP ProLiant MicroServer supports up to four non hotplug hard drives To install the component 1 2 3 4 Power down the server on page 6 Place the server on a flat level work surface Open the panel door on page 6 Remove the drive a Press the drive carrier button to release the ejector lever b Use the ejector lever to pull the drive out of the cage Make sure to support the drive when pulling it out of the cage Hardware options installation 14 5 Remove four spare drive screws from the rear side of the panel door 6 Install the drive in the drive carrier a Align the drive inside the carrier b Use the screws to secure the drive in the carrier 7 Install the drive in the drive bay a Slide the drive assembly into the drive bay Hardware options installation 15 b Close the ejector lever to secure the drive 8 Close the panel door 9 Use the HP ProLiant MicroServer key to lock the panel door Optical disc drive For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin The removable media drive bay supports an optical drive a tape drive or an
85. on against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense FCC Notice Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to Regulatory compliance notices 74 radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmtul interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a
86. own or reboot the host server e Send alerts from HP MicroServer remote access card regardless of the state of the host server USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Keeping the system current Current drivers and utilities For the latest drivers and utilities information on supported operating systems see the HP website http www hp com support E IMPORTANT Always perform a backup before installing or updating device drivers Software and configuration utilities 32 Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Subscriber s choice HP s Subscriber s Choice is a customizable subscription sign up service that customers use to receive personalized email product tips feature articles driver and support alerts or other notifications To create a profile
87. p technet microsoft com en us library cc7 32774 aspx Hardware options installation 30 Software and configuration utilities ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include e Configuring system devices and installed options e Displaying system information e Selecting the primary boot controller e Configuring memory options For more information on RBSU see the HP ROM Based Setup Utility User Guide or the HP website http www hp com support smartstart documentation Auto contiguration process The auto configuration process runs when you boot the server for the first time During the power up sequence the system ROM configures the entire system without needing any intervention During this process the ORCA utility in most cases configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drive configuration RAID function smart RAID function array controller software To change any ORCA default settings and override the auto configuration process when prompted press the Ctrl F key To change any default settings in the auto configuration process such as the
88. pment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 Setup 8 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option Z WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility A CAUTION Protect the server from power fluctuations and temporar
89. por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de
90. r Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che
91. r keyboard the connector port on the system MO board is defective Replace the board o If the problem no longer occurs the original input device is defective Replace the device Be sure the keyboard or mouse is connected to the correct port Determine whether the keyboard lights flash at POST or the Numlock LED illuminates If not change port connections Be sure the keyboard or mouse is clean Network controller problems Network controller is installed but not working Action LP oo na 10 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation Be sure no loose connections on page 41 exist Be sure the network cable is working by replacing it with a known functional cable Be sure a software problem has not caused failure Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices if applicable Be sure the server and operating system support the controller Refer to the server and operating system documentation Be sure the controller is enabled in the BIOS Setup Utility Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the server ROM is current Be sure the controller drivers are current Be sure a valid IP address is assigned to the controller and that the configuration settings are correct Run ProLiant MicroS
92. ration 2 Troubleshoot Does ali condition still y exist Does Does Break server down to diti condition still minimum configuration sanan exist 9 j still exist Add parts back to configuration to isolate component 4 Troubleshoot or replace basic server spare parts Does condition still exist 5 Go to General Diagnosis Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure Troubleshooting 50 e System overtemperature condition Server maintenance and service guide located on the HP website http www hp com products servers platforms Power on problems flowchart on page 46 4 3 HP Insight Diagnostics ProLiant MicroServer Insight Diagnostics on page 32 e Hardware problems on page 51 e Server maintenance and service guide located on the HP website hitp www hp com products servers platforms HP contact information on page 81 Start Server Fault Indications 1 Is the internal health LED amber Is the external health LED red or amber Is the hard dri
93. re in RBSU on page 33 2 After the system reboots to activate the RAID option ROM Utility press Ctrl F 3 Verify that two SATA drives are installed Software and configuration utilities 33 4 In the Main menu screen select LD View LD Define Menu and then press Ctrl C The system prompts you to select levels for RAID 0 and RAID 1 5 Select a RAID level and give the assignment to the hard disks To provide the LD Name press Ctrl Y and save the setting CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives 7 After the configuration is complete to exit the utility press Esc Installing the embedded SATA RAID driver AMD provides the SATA RAID feature through use of the Storage Manager This feature enables RAID functionality RAID O or RAID 1 for the embedded SATA controller in the system Required hardware Installing the Embedded SATA RAID driver requires a diskette drive or a CD ROM drive In a Microsoft Windows OS environment driver installation is supported only with a USB diskette drive HP MicroServer remote access card Virtual Floppy or Virtual Floppy with the embedded SATA RAID Windows driver Some servers do not ship with these drives as standard hardware Diskette and CD ROM drive options To acquire a diskette drive option or CD ROM drive option for a server contact an HP authorized reseller For the name of the neares
94. re troubleshooting 67 68 start diagnosis flowchart 43 static electricity 11 Subscriber s Choice 33 support 81 symbols on equipment 37 symptom information 39 system board battery 72 78 system ROM 68 system keeping current 32 T Taiwan battery recycling notice 79 tape cartridge 57 technical support 81 telephone numbers 81 temperature requirements 8 testing devices 55 third party devices 55 troubleshooting 37 troubleshooting flowcharts 43 Trusted Platform Module TPM 27 28 29 30 59 U unknown problem 54 updating drivers 32 70 updating firmware 69 updating the operating system 66 UPS uninterruptible power supply 8 53 USB universal serial bus 32 USB CD ROM drive 34 USB devices 34 USB support 32 utilities 31 V ventilation 8 VGA 63 video colors 63 video problems 62 63 W warnings 38 website HP 81 when to reconfigure or reload software 67 Index 94
95. rk try to recover the system with operating system recovery software o Microsoft operating systems Windows Server 2008 Automated System Recovery Diskette If the operating system was factory installed click Start gt All Programs gt Accessories gt System Tools to access the backup utility Refer to the operating system documentation for more information o Linux Refer to the operating system documentation for information Linux operating systems For troubleshooting information specific to Linux operating systems refer to the Linux for ProLiant website http h18000 www1 hp com products servers linux Application software problems Software locks up Action 1 2 3 4 5 Check the application log and operating system log for entries indicating why the software failed Check for incompatibility with other software on the server Check the support website of the software vendor for known problems Review log files for changes made to the server which may have caused the problem Scan the server for viruses with an updated virus scan utility Errors occur after a software setting is changed Action Check the system logs to determine what changes were made and then change settings to the original configuration Troubleshooting 67 Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a ti
96. roblems on the HP website http www hp com support Restoring to a backed up version If you recently upgraded the operating system or software and cannot resolve the problem you can try restoring a previously saved version of the system Before restoring the backup make a backup of the current system If restoring the previous system does not correct the problem you can restore the current set to be sure you do not lose additional functionality Refer to the documentation provided with the backup software Troubleshooting 66 When to reconfigure or reload software If all other options have not resolved the problem consider reconfiguring the system Before you take this step do the following 1 ee e AA Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems It may be advantageous to start over by removing and reinstalling the problem software Be sure the server has adequate resources processor speed hard drive space and memory for the software Be sure the server ROM is current and the configuration is correct Be sure you have printed records of all troubleshooting information you have collected to this point Be sure you have two good backups before you start Test the backups using a backup utility Check the operating system and application software resources to be sure you have the latest information If the last known functioning configuration does not wo
97. s Canadian notice Avis Canadien Class A equipment Regulatory compliance notices 75 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable e RoHS Directive 2011 65 EU CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field Compliance is indicated by the CE marking as shown below Where applicable for telecommunications products a 4 digit noti
98. s include e System ROM on page 68 e Option ROMs on page 69 System ROM All ProLiant servers have a system ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Troubleshooting 68 Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory CPOSYSTEM FWBACKUP SYSTEM For additional information see the HP Online ROM Flash User Guide on the HP website http www hp com support smartstart documentation Option ROMs Types of option ROMs include array controller ROMs ROMPag utility diskette or USB drive key The bootable ROMPag diskette or USB drive key contains all the necessary system files option ROM image files and the configuration files required to upgrade the ROM firmware This procedure is most effective when flashing the ROM on a small number of servers located in close proximity To flash the ROM using ROMPag 1 Download the system ROMPagq utility diskette or USB drive key for each target server ROMPaq downloads are available on the HP website http www hp com support 2 Shut down each target server and then reboot using the correct ROMPag diskette or USB drive key for that server Follow the interactive session in the ROMPag utility and then select the devices to be flashed
99. sed by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board Te A N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 6 Place the server on a flat level work surface Open the panel door on page 6 Locate the TPM connector making sure you do not remove it from the system Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 28 5 nstall the TPM board Press down on the connector to seat the board y lt gt 6 Install the TPM security rivet by pressing the rivet firmly into the system board le te 7 Close the panel door 8 Power up the server on page 6
100. server spare parts Does condition still exist Record symptom amp error No information on repair tag if sending back a failed part 7 Ensure the following information 8 is available oSurvey configuration snapshots oOS event log file oFull crash dump Call HP Service Provider 2 Reseat indicated component Check for loose connections 1 If condition still exists replace indicated component Add one part at a time back to configuration to isolate component Does condition still exist No 6 Record action taken Troubleshooting 48 OS boot problems flowchart Symptom Server does not boot a previously installed operating system Possible causes e Corrupted operating system e Hard drive subsystem problem HP Insight Diagnostics ProLiant MicroServer Insight Diagnostics on page 32 e Operating system problems on page 65 e HP contact information on page 81 General memory problems are occurring on page 60 Hardware problems on page 51 Server maintenance and service guide located on the HP website http www hp com products servers platforms General diagnosis flowchart on page 44 Troubleshooting 49 Start OS Boot Problems 1 Run Insight Diagnostics Troubleshoot No problem found Diagnostics run without errors by Diagnostics 3 Isolate and minimize the memory configu
101. server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 37 2 Gather symptom information on page 39 3 Prepare the server for diagnosis 4 Use the Start diagnosis flowchart on page 43 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions N This symbol indicates the presence of hazardous energy circuits or electric shock Y hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel N amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To re
102. system board Open the DIMM slot latches m oue 8 CAUTION The DIMM slots are structured to ensure proper installation If you try to insert a DIMM but it does not fit easily into the slot you may have positioned it incorrectly Reverse the orientation of the DIMM and insert it again 6 Install the memory module a Completely open the holding clips securing the module b Align the notch on the bottom edge of the memory module with the keyed surface of the DIMM slot and then fully press the memory module into the slot until the latches snap back into place Hardware options installation 26 c Lock the holding clicks to secure the memory module in place 7 Close the panel door 8 Use the HP ProLiant MicroServer key to lock the panel door HP Trusted Platform Module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 28 2 Retaining the recovery key password on page 29 3 Enabling the Trusted Platform Module on page 30 Enabling the TPM requires accessing RBSU ROM Based Setup Utility on page 31 For more information about RBSU see the HP website http www hp com go ilomgmtengine
103. t HP authorized reseller e Inthe United States call 1 800 345 1518 e n Canada call 1 800 263 5868 e In other locations refer to the HP website http www hp com HP Integrated Virtual Floppy and CD ROM drives HP MicroServer remote access card provides diskette drive and CD ROM drive functionality through the HP MicroServer remote access card Virtual Floppy and CD ROM features USB diskette and CD ROM drives For driver installation purposes a USB diskette drive and USB CD ROM drive are sufficient unless otherwise indicated in driver specific documentation NOTE Do not use a USB drive key in place of the diskette drive The OS does not support driver installation from a USB drive key NOTE HP recommends the use of HP standard USB disk drives Software and configuration utilities 34 HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support Installing the Embedded SATA RAID driver with a USB diskette drive n 3 4 5 6
104. te REPRE 9 Installing the operating ie te ni ete ain 10 Registering Te ae Vel ee See as 10 Hardware E SR 11 A O ec PS 11 Preventing electrostatic discharge 4 11 Removal and replacement tools iii esse 12 Server A A A 12 HP Micro server Remote Access Card va cosa ce is 13 Resetting the MicroServer Remote Access Card password to default 13 SATA drive Options 51 512 Seren idilio nic dada 14 Optical dise drives TC E 16 LP 20 Memory PAS varri ir eiea EA E A edad 24 Memory subsystem architecture issue 24 Single rank and dual rank DIMMs na ae 25 UDIMM maximum memory configurafions uuu 25 Installing DIMMS nee 25 HP Trusted Platform Module option usine 27 Installing the Trusted Platform Module board aaa bre bn at Cn ER XR E a 28 Retaining the recovery key password ae 29 Enabling the Trusted Platform Module eek 30 Selfware and configuration MS o tbt n d dd 3l ROM Based Setup Utility iii serre cesser 31 Aute eonliguralien process nm dinde He 3 NS 31 ProLiant MicroServer Insight Diagnostics 32 A A A na 32 MicroServer Remote Access Card ss 32 USB SUPPO 2 cere ed A ERR Ha PERTH PRREE Ta Ea EAR RT PREGA ERRARE FERE ERR ADEMA ETUR EAR RAE M en ERES 32 Keeping the system current seen 32 Current drivers and utilities Li cades cec ded seria Msg ta d EXER KU IRR E SA DE MA UBER dad da 32 Operating System Version Support II e e eene ene eene tenens eset EEEE 33 Contents 3 SU 33 Embedded SATA RAID ES 33
105. todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekenin
106. ve fault LED on Is the internal health LED red The system is degraded 2 The system is critical Go to Power Is the On Problems LED solid or blinking Blinking Are there any U 3 component health Se maintenance LEDs illuminated tools to identity the problem A predictive failure alert has been received for this drive 4 Replace or reseat component identified as failed or about to fail 5 You may need to replace the drive Call an HP service provider Hardware problems Power problems on page 52 Troubleshooting 51 General hardware problems on page 53 Internal system problems on page 56 System open circuits and short circuits on page 62 External device problems on page 62 Mouse and keyboard problems on page 63 Network controller problems on page 64 Power problems Power source problems Action 1 NOME 8 Press the Power On Standby button to be sure it is on If the server has a Power On Standby button that returns to its original position after being pressed be sure you press the switch firmly Plug another device into the grounded power outlet to be sure the outlet works Also be sure the power source meets applicable standards Replace the power cord with a known functional power cord to be sure it is not faulty Replace the power strip with a known functional power strip to be sure it is not faulty
107. ware and configuration utilities 35 Installing a supported Microsoft Windows OS 1 Insert the OS CD and reboot the system 2 When prompted press the F6 key to install a third party driver NOTE Press F6 within 5 seconds to enable the system to recognize the controller If the system fails to recognize the controller restart this procedure Insert the SATA RAID driver diskette created earlier The system prompts the next action Press the S key to specify the driver from the diskette Then press the Enter key The OS searches the diskette for a suitable driver Atter locating the AMD Embedded SATA RAID driver press Enter 6 Follow the remaining on screen instructions to complete the installation Installing a supported Linux OS To install a supported Linux OS see the OS documentation EY IMPORTANT This server supports an AMD embedded SATA RAID controller However in the server this controller is not supported under the Linux operating system For more information on the embedded SATA RAID controller see the AMD website hitp www amd com Software and configuration utilities 36 Troubleshooting Pre diagnostic steps N WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components E IMPORTANT This guide provides information for multiple servers Some information may not apply to the
108. y interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified
109. ystem problems ER 65 Operating system updates ER D 66 Restoring to a backed up version NN 66 When to reconfigure or reload software 67 Linux operating systems sense 67 Application software problems sisi 67 Firmware maintenance MMC ee 68 O m 68 ROMPag utility diskette or USB drive key eene nemen enne 69 Current firmware Veran nennen 69 Updating A ENS LE eia R eii iaeia See ii E ae Tare EART aiar S aE 69 ia 70 Operating system information you need SS 70 DR A A 72 Reg lalory compliance RONCES en 74 Regulatory compliance identification numbers 74 Contents 4 Federal Communications Commission nofice Ne 74 FEG rating GBS 74 FCC Notice Class A Equipment sise 74 FCC Notice Class B Equipment se 74 Declaration of conformity for products marked with the FCC logo United States only 75 Mails II e oO A Ta 75 N een ehe 75 Canadian notice Avis Canadien iii 75 European Union regulatory notice a 76 Disposal of waste equipment by users in private households in the European Union 76 Japanese nolice nee een a 77 BSMlnotiee ernennen RR RD CR ne einen ee 77 Menace 77 A A E OE 78 laser compliance REST 78 Battery replacement notice sise 78 Taiwan battery recycling Hola 79 Power cord statement for japan 79 Acoustics statement tor Germany Ger uschemission see ee 79 o AA A A did 80 Preventing electrostatic discharge ei 80 Grounding methods to prevent electrostatic discharge i 80 Sip ond MINI ARE ee 81

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