A-61602, User's Guide for the Kodak i1120 Scanner
Contents
1. i A 61602 June 2013 5 3 Appendix A Specifications This appendix provides scanner specifications and system requirements Scanner Type Speed Duplex color scanner with an automatic document feeder scans 20 pages per minute landscape Scanning Technology CCD type 600 dpi optical resolution Grayscale output bit depth is 8 Color capture bit depth is 24 Color output bit depth is 24 Electrical requirements 100 240 V international 50 60 Hz Adapter Hitron HEG42 240200 7L 24Vdc 2 0 A Scanner Dimensions Height 14 cm 5 5 in not including input tray Width 29 8 cm 11 75 in not including input and output trays Depth 15 9 cm 6 25 in Power Consumption Off mode 25 watts Running 40 watts Energy Star 7 Acoustic Noise Operating less than 58 dB Sound Power level Off mode less than 46 dB Bundled software Nuance ScanSoft PaperPort Nuance ScanSoft OmniPage NewSoft BizCard A 61602 June 2013 A 1 System requirements Following is the minimum recommended system configuration to run a Kodak ScanMate i1120 Scanner e Recommended processor and memory Intel Core 2 Duo 2 66 GHz or equivalent 4GB RAM USB port 2 0 compatible with USB 1 1 but at slower speeds e 200 MB free hard disk space e Supported operating systems Microsoft Windows Vista 32 bit and 62. 2 Remove dust and debris from this area by using a Staticide wipe or a small brush Be careful not to scratch the glass may cause image quality problems or bend the white tabs on the front calibration guide bending the tabs may cause paper feeding problems when cleaning the calibration area IMPORTANI Staticide wipes contain isopropanol which can cause eye irritation and dry skin Wash your hands with soap and water after performing maintenance procedures Refer to the MSDS for more information 3 Wipe the front and rear calibration guides again with an almost dry Staticide wipe to remove any streaks IMPORTANT When cleaning the front calibration area be careful not to bend the white tabs bending the tabs may cause paper feeding problems 4 When finished close the scanner cover Degradation of feeder performance multiple feeds stoppages etc indicate a need to change the pre separation pad Certain paper types such as carbonless paper or newsprint or failure to clean regularly and or use of non recommended cleaning solvents can shorten the pre separation pad life NOTE Disconnect the electrical power before beginning replacement procedures For additional pre separation pads see the section entitled Supplies and consumables later in this chapter A 61602 June 2013 1 Press the release button to open the scanner cover 2 Squeeze the plastic clamps that hold the pre separation pad in place an
3. Contents Cleaning procedureS o oooooooooooooooooo nennt 4 1 Cleaning the rollers Woo W oo WWW 4 2 Cleaning the pre separation pad 4 3 Cleaning the calibration area 4 4 Replacement procedures 4 4 Replacing the pre separation pad 4 4 Replacing the feed roller assembly 4 6 Supplies and consumables 4 7 Cleaning procedures Your scanner needs to be cleaned periodically If your documents do not feed easily if several documents feed at the same time or if streaks appear on your images it is time to clean your scanner The section entitled Supplies and consumables at the end of this chapter provides a listing of the supplies required to clean your scanner IMPORTANT Use only non flammable cleaners such as those provided through Kodak Parts Services Do not use household cleaners Allow surfaces to cool to ambient temperature before use Do not use cleaners on hot surfaces Use adequate ventilation Do not use cleaners in confined areas Press the release button to open the scanner cover wOsO NMM A 61602 June 2013 4 1 Cleaning the rollers 1 Press the release button to open the scann
4. FAQ s available 24 hours a day www Kodak com go disupport B 4 A 61602 June 2013 Eastman Kodak Company 343 State Street Rochester NY 14650 U S A Kodak 2013 All rights reserved TM Kodak ScanMate
5. This may cause electrical shock or fire e he scanner requires a dedicated power outlet Do not use an extension cord or power strip with the scanner e Use only the AC adapter that is supplied with the scanner Model HEG42 240200 7L Do not use the scanner s AC adapter with any other product Leave sufficient space around the power outlet so it can be easily unplugged in case of an emergency Do not use the scanner if it becomes inordinately hot has a strange odor emits smoke or makes unfamiliar noises Immediately stop the scanner and disconnect the power cord from the power outlet Contact Kodak Service Do not disassemble or modify the scanner or the AC power adapter e Do not move the scanner with the power cord and USB cable attached This may cause damage to the cord cable Remove the power cord from the wall outlet before moving the scanner Material Safety Data Sheets MSDS for chemical products are available on the Kodak website at www kodak com go msds When accessing the MSDSs from the website you will be required to provide the catalog number of the consumable you want the Material Safety Data Sheet for See the section entitled Supplies and consumables later in this guide for supplies and catalog numbers Environmental information e The Kodak ScanMate 11120 Scanner is designed to meet worldwide environmental requirements e Guidelines are available for the disposal of consumable items that are replaced during ma
6. approved by Kodak or use in contravention of recommended procedures or specifications e by environmental conditions such as excessive heat or other unsuitable physical operating environment corrosion staining electrical work external to the product or failure to provide electro static discharge ESD protection f by failure to install firmware updates or releases available for the product and g by such other supplemental exclusions published from time to time online at www Kodak com go disupport or by calling 800 822 1414 Kodak provides no Limited Warranty for products purchased from countries other than the United States Purchasers of products from foreign distribution channels must seek warranty coverage if any through the original source of purchase Kodak provides no Limited Warranty for products that are purchased as part of a third party manufacturer s product computer system or other electronic device Any warranty for these products is provided by the OEM Original Equipment Manufacturer as part of that manufacturer s product or system The replacement product assumes the remainder of the Limited Warranty period applicable to the defective product or thirty 30 days whichever is longer Installation Warning and Disclaimer KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE INSTALLATION USE SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT REGARDLESS OF THE CAUSE SUC
7. scanning stack the documents so the lead edges are aligned and centered in the input trav This scan allows the feeder to introduce documents into the scanner one ata time 2 Remove all staples and paper clips before scanning Staples and paper clips on documents mav damage the scanner and documents 3 Allinks and correction fluids on the paper must be drv before scanning is started 4 Be sure the front side of your document s is positioned against the input tray and the top of the document s is inserted into the input tray first see the arrows below 5 Place the documents you want to scan in the input tray of the scanner 3 2 A 61602 June 2013 Selecting your Smart Touch Kodak provides Smart Touch functionality which scanning application allows you to quickly and easily perform common scanning tasks such as e scan and share incoming client correspondence with a co worker in a branch office create a searchable PDF of a printed report e scan and print fax an invoice e scan a photo to add to a presentation Nine predefined task shortcuts are available for you to use You can modify and rename any of the shortcuts to create your own custom tasks You can also preview and easily edit images zoom pan rotate crop and much more before they are sent to their destination ScanSoft PaperPort use this software to scan your documents into organized files that you can quickly find use and share PaperPort provid
8. the document size Scanner cover release button opens the scanner cover for maintenance and clearing documents Function window displays 1 through 9 These numbers correspond to 9 predefined scanning functions For more information see the User s Guide for Smart Touch provided on the Installation CD The Function window will also display error codes See Chapter 5 Troubleshooting for a listing of these error codes Scroll button allows you to select or scroll through predefined functions 1 through 9 Start button launches the selected application that is associated with the number displayed in the Function window LED indicator light illuminates or flashes indicating scanner status e Steady green ready to scan Flashing green preparing to scan e Flashing red error indication such as Scanner Cover Open in conjunction with the Function window displaying an E See Chapter 5 Troubleshooting for a listing of these error codes NOTE The Start button Scroll button and Function window are used with Smart Touch functionality 1 2 A 61602 June 2013 Back view Power switch Power port USB port Power switch turns the scanner on and off Power port connects the power cord to the scanner USB port connects the scanner to the PC Inside view Calibration guide Pre separation pad Rollers Calibration guide for optimum image quality keep the calibration guide clean Pre separ
9. the product to the nearest authorized Depot Repair Center Product must be shipped at the eligible purchaser s risk and expense to the repair center Before the product is returned to the repair center be sure to remove all options and accessories which include power cord documentation etc not covered by the Limited Warranty All products should be returned to Kodak in the original shipping container or in a recommended packing box The Kodak Scanner must have the shipping restraint installed before it is shipped When the original packaging is not available contact Kodak s Response Center at 800 822 1414 for ordering information Eligible purchasers seeking services for Kodak Scanners must obtain a Return Material Authorization number RMA by calling 800 822 1414 and within ten 10 business days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end user s own expense and risk The Return Material Authorization Number RMA must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product Upon receipt of the product the repair center will repair product within ten 10 business days The repaired product will be shipped back two day express mail at no expense to the eligible purchaser Important restrictions Eligibility The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty 50 Uni
10. 3 Connecting the powercord When the drivers have been installed connect the power supply power and USB cable cord and USB cable to the scanner Refer to the illustration below for making proper connections Make sure the power outlet is located within 1 52 metres 5 feet of the scanner and is easily accessible 1 Select the appropriate AC power cord for your region from the supply of power cords packed with your scanner 2 Attach the power cord for your power type to the power supply NOTE Be sure that the power cord is securely attached to the power supply 3 Plug the output power cord from the power supply into the power port on the scanner 4 Plug the other end of the power cord into the wall outlet 5 Attach the USB cable to the scanner USB port located on the back of the scanner 6 Attach the other end of the USB cable to the proper USB port on your PC NOTE If you installed a USB card use one of those ports or use your PC s USB port See your PC manufacturer s documentation for the location of the USB port A 61602 June 2013 2 5 Turning on the scanner Turning the scanner off Starting the scanner after an automatic power off When vou turn on the scanner the green indicator on the front of the scanner will flash as the scanner goes through a series of self tests Please wait while the operating svstem svnchronizes the scanner with the installed software When the installation process is
11. 4 bit SP1 recommended Microsoft Windows XP Pro SP2 SP3 32 bit Microsoft Windows XP x64 Edition SP2 Microsoft Windows 2003 Server R2 x64 Edition TWAIN only Microsoft Windows 7 SP1 32 bit and 64 bit Microsoft Windows 8 32 bit and 64 bit Linux Ubuntu 12 04 Included Drivers Windows operating systems TWAIN ISIS WIA A 2 A 61602 June 2013 Appendix B Warranty US and Canada only Congratulations on the purchase of a Kodak Scanner Kodak Scanners are designed to provide end users with the highest performance and reliability All Kodak Scanners are covered by the following Limited Warranty Limited warranty for Kodak Scanners Eastman Kodak Company provides the following Limited Warranty on Kodak Scanners excluding spare parts and consumables distributed by Kodak or through Kodak s authorized distribution channels Kodak warrants that a Kodak Scanner from the time of sale through the Limited Warranty period applicable to the Product will be free of defects in materials or workmanship and will conform to the performance specifications applicable for the particular Kodak Scanner All Kodak Scanners are subject to the Warranty Exclusions described below A Kodak Scanner found to be defective or which does not conform to the product specifications will be repaired or replaced with new or refurbished product at Kodak s option Purchasers may determine the applicable Limited Warranty period for the Kodak Scanners purc
12. A 61602 5K2152 ScanMate 11120 Scanner User s Guide User s Guide on Installation CD Guide d utilisation sur le CD d installation Benutzerhandbuch auf der Installations CD Manuale per l utente sul CD di installazione Gu a del usuario en el CD de instalaci n Guia do Usu rio no CD de instalac o Gebruikershandleiding op installatie cd Kurulum CD sindeki Kullanim Kilavuzu U ivatelsk p ru ka na instala n m disku CD Ze LEAF JARA BBB SES NVAN LCDNI V Z J4K ix CDI AS SEM Cu Cal AN L sku ani oa ill gle asal Jala PyKOBOACTBO nonb3oBarena Ha YCTAHOBOYHOM KOMMAKT JMCKE Ghidul utilizatorului de pe CD ul de instalare Felhaszn l i tmutat a telepito CD n Podrecznik uzytkownika na instalacyjnym dysku CD O ny g xpnons oro CD eykar craorng Safety User precautions Place the scanner on a sturdy level work surface capable of supporting 2 6 kg 5 72 Ibs Do not install the scanner in a location subject to dust humidity or steam This may cause electrical shock or fire Make sure the electrical power outlet is located within 1 52 meters 5 feet of the scanner and is easily accessible Use only the power cord that was provided with the scanner Using any other power cord may cause electrical shock and or damage the product e Be sure the power cord is securely plugged into the wall outlet Failure to do so may cause electrical shock or fire e Do not damage knot cut or modify the power cord
13. H DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE INCLUDE BUT ARE NOT LIMITED TO LOSS OF REVENUE OR PROFIT LOSS OF DATA DOWNTIME COSTS LOSS OF USE OF THE PRODUCT COST OF ANY SUBSTITUTE PRODUCT FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH DAMAGES If there is any conflict between other sections of this appendix and the Limited Warranty the terms of the Limited Warranty prevail A 61602 June 2013 B 1 How to obtain limited warranty service Kodak Scanners are supplied with information on unpacking setup installation and operation Careful reading of the User s Guide will answer most of the technical questions the end user might have regarding proper installation operation and maintenance of the product However should additional technical support be required you may visit our website at www Kodak com go disupport or contact Kodak s Response Center 800 822 1414 The Response Center is available Monday Friday excluding Kodak holidavs 8 a m to 5 p m EST Before placing the call the eligible purchaser should have the Kodak Scanner model number part number serial number and proof of purchase available The eligible purchaser should also be prepared to provide a description of the problem Response Center personnel will assist the end user in resolving the problem over the phone The end user mav be asked to run some simple self diagnostic tests and report the resulting status and error code messages This will assis
14. If your images have clipped corners the skew angle was too large for the scanner to handle Be sure documents are placed in the input tray with the edges aligned and the side guides positioned correctly to accommodate the size documents you are feeding to avoid large skew If the scanned documents in a batch have more than a 25 degree skew the first image in the batch may appear washed out Be sure that documents are placed in the input tray with the edges aligned and the side guides positioned correctly to accommodate the size documents you are feeding to avoid large skew angles If you are scanning a document with a reflective area such as a hologram and this reflective area is fed face up and off center such that it passes over the left edge sensor the sensor will be triggered as if it were the end of the page and will result in a cut off image e Rescan the document by feeding it face down f auto or aggressive cropping is enabled and your images are not cropped correctly clean the white background strips in the calibration area See the procedures in Chapter 4 Maintenance Cleaning the calibration area When scanning translucent documents black bleed through may be displayed on the image To minimize this adjust the Contrast value or select Fixed Processing to improve the image For more information on Contrast and Fixed Processing see the Scanning Setup Guide on the Installation CD e Your PC may not meet the min
15. NOTES e If the CD does not start automatically open the My Computer icon on your desktop Double click the icon indicating your CD ROM drive then double click on setup exe e If the message Portions of this application are already installed is displayed click Yes to continue the installation process Any previously installed Kodak Scanner software that is shared with this scanner will be updated A 61602 June 2013 2 1 Attaching the input tray 2 2 Click Next when the Welcome screen is displayed Click Agree after you have read and agreed with the terms of the Software License Agreement The installation will start and several progress screens will be displayed Click Finish when the installation is complete Remove the Kodak ScanMate i1120 Scanner Installation CD from the CD ROM drive 1 Press the release button to open the scanner cover 2 Attach the two input tray pieces by aligning the slots and snapping them together A 61602 June 2013 3 Align the four tabs on the input tray with the slots on the scanner 4 Rollthe input tray toward the back of the scanner until it snaps into place 5 Close the scanner cover A 61602 June 2013 2 3 Attaching the output tray 1 Locate the output tray slots on the scanner 2 Align the output tray pins with the slots and lower the output tray into place NOTE The output tray can be folded up when not in use for easy storage 2 4 A 61602 June 201
16. aging ordering information Return procedure Eligible purchasers seeking services for Kodak Scanners covered under this Limited Warranty must obtain a Return Material Authorization number RMA by calling 800 822 1414 and within ten 10 business days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end user s own expense and risk in compliance with Kodak s current Packaging and Shipping Guidelines Any defective products or parts replaced by Kodak become the property of Kodak Customer responsibility BY REQUESTING SERVICE THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANT Y INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS PRIOR TO SEEKING SERVICE THE END USER MUST BACK UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST KODAK IS WITHOUT LIMITATION NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES Warranty Service descriptions Eastman Kodak Company Kodak offers a range of service programs to support its Limited Warranty and to assist with the use and care of the Kodak Scanner Service Methods A Kodak Scanner represents an important investment Kodak Scanners provide the productivity needed to stay competitive The sudden loss of this productivity even temporarily could seriously affect the ability to meet commitments Downtime can be very expensive not just in the cost of the repair but also in time lost To help alleviate these
17. ation pad and rollers provides smooth document feeding and separation of various sizes thicknesses and textures of documents nnn A 61602 June 2013 1 3 2 Installation Contents Installing the scanner 2 1 Install the Kodak Driver Software 2 1 Attach the input tray 2 2 Attach the output tray 2 4 Connect the power cord and USB cable 2 5 Turning o the SCANNED u LU L Uu an UNA un dO ha D Rex da 2 6 Turning the scanner off 2 6 Starting the scanner after an automatic power off 2 6 Installing the scanner This section provides detailed information of the Installation Guide that Is provided with your scanner Follow these steps in the order they are provided to install your scanner NOTES e If you have already performed all of the steps in the Installation Guide skip this section e The Kodak Driver Software must be performed first before installing any other portions of the scanner Installing the Kodak Driver 1 Insert the Kodak ScanMate 11120 Scanner Installation CD in the Software CD ROM drive The installation program starts automatically 2 Select Install Scanner Software
18. atzbezogene Emissionswert betragt lt 70 dB A Machine Noise Information Ordinance 3 GSGV The operator position noise emission value is 70 dB A Power system connection This product is also designed for Norwegian IT power system with phase to phase voltage 230V European Union This symbol indicates that when the last user wishes to discard this product it must be sent to appropriate facilities for recovery and recycling Please contact your local Kodak representative or refer to www kodak com go recycle for additional information on the collection and recovery programs available for this product OVERVIEW INSTALLATION SCANNING MAINTENANCE TROUBLESHOOTING APPENDICES l 1 2 1 1 Overview Contents Supporting documentation What s in the box Supporting documentation ooooWoWo oom mma 1 1 What s in the box LL Less WWW mann 1 1 Scanner CM Do An Maa 1 2 j Ir Ap OF cnn g m oM i S A J The Kodak ScanMate i1120 Scanner is a desktop duplex color scanner that scans two sides of a document in a single pass at 20 pages per minute The scanner can accommodate documents up to 21 6 x 86 cm 8 5 x 34 inches using the 50 sheet automatic document feeder In addition to this User s Guide the following documentation is also available Installation Guide provides a step by step procedure for installing the scanner Scanning Setup Gui
19. complete and readv to scan the green LED indicator light will stop flashing and a number will be displaved in the Function window NOTE If the LED indicator light continues to flash or E is displayed in the Function window refer to Chapter 5 Troubleshooting To turn the scanner off press the power button to the Off O position NOTE The Power Off energy saver feature will turn the scanner off after 60 minutes of inactivity If your scanner goes into energy saver mode after 60 minutes of inactivity just press the Start button to turn the scanner on again A 61602 June 2013 3 Scanning Contents Getting your scanner ready to SCAN oooooooooo ooooooo 3 1 Getting your documents ready to scan 3 2 Selecting your scanning application 3 3 Scanning with Smart Touch 3 4 Getting your scanner 1 Besure the scanner is on and ready to scan green indicator light is ready to scan on and constant 2 Adjust the side guides by sliding them in or out to accommodate the size of documents you are scanning 3 If you are scanning documents longer than 8 5 x 11 inches A4 open the extender on the input and output trays A 61602 June 2013 3 1 Getting your 1 Standard paper size documents feed easily through the scanner documents ready to When organizing documents for
20. d lift it out of position 3 Insert the new pre separation pad into position aligning it with the slots and pushing it in until it snaps into place 4 Close the scanner cover A 61602 June 2013 4 5 Replacing the feed roller 1 Press the release button to open the scanner cover assembly 2 Remove the input tray by pulling it forward and lifting it out of position Set it aside 3 Rotate the orange tab upward to release the feed roller assembly and lift the feed roller assembly up and out of the scanner 4 Install the new feed roller assembly by aligning the shaft end of the assembiv in position 5 With the orange tab in the upward position snap the feed roller assembiv in place A 6 A 61602 June 2013 6 Rotate the orange tab down If the tab is not in the down position you will not be able to reinstall the input tray 7 Reinstallthe input trav by locating and aligning the four tabs on the input trav with the slots on the scanner 8 When tabs and slots are in place roll the input trav toward the back of the scanner until it snaps into place Supplies and Contact vour scanner supplier to order supplies consumables Staticide Wipes for Kodak Scanners NOTE Items and catalog numbers are subject to change A 61602 June 2013 A 7 5 Troubleshooting Contents Problemi SG Ze uu et a aa 5 1 KE error CO ES ik g a aa 5 3 Gontacting SENICE uuu u amun AI 5 3 Problem solving Occasionally y
21. des the TWAIN Datasource and ISIS Driver are included with the Kodak i1120 Scanner The Scanning Setup Guides explain how to use basic image processing features and is provided on the Installation CD in PDF format Smart Touch User s Guide provides information and procedures on how to use Smart Touch functionality This guide is provided on the Installation CD in PDF format Before you begin open the box and check the contents Kodak ScanMate i1120 Scanner Input tray Output tray Pre separation pad spare USB 2 0 cable Power supply AC power cord bundles Welcome Folio Installation CD includes Kodak Smart Touch functionality Kodak drivers and software Application CDs includes ScanSoft PaperPort ScanSoft OmniPage and BizCard5 Warranty Registration sheets Printed User s Guide English Installation Guide Service amp Support Country Contact sheet Miscellaneous flyers A 61602 June 2013 Scanner components Front view Input tray Scanner cover release button Scanner cover Function window J Scroll button Output tray E l Start button Output tray extension LED indicator light Scanner cover provides access to the internal components of the scanner Output tray collects the scanned documents Output tray extension unfold this extension when scanning documents longer than 8 5 x 11 inches A4 Input tray holds up to 50 documents in place Adjusts to fit
22. er cover 2 With a roller cleaning pad wipe the feed roller from side to side Rotate the feed roller to clean the entire surface IMPORTANI The roller cleaning pad contains sodium lauryl ether sulfate which can cause eye irritation Wash your hands with soap and water after performing maintenance procedures Refer to the MSDS for more information NOTE For easier cleaning you can remove the roller See Replacing the feed roller assembly later in this chapter 3 Wipe the NFR rollers from side to side Rotate the NFR rollers to clean the entire surface NOTE For easier cleaning of the NFR rollers you may want to order Kodak ScanMate i1120 Scanner Cleaning Swabs For ordering information see the section entitled Supplies and consumables later in this chapter Dry the rollers with a lint free cloth 4 2 A 61602 June 2013 Cleaning the pre separation pad Press the release button to open the scanner cover Squeeze the plastic clamps that hold the pre separation pad in place and lift it out of position Ta A Wipe the pre separation pad from top to bottom with a roller cleaning pad 4 Reinsert the pre separation pad into position aligning it into the slots and pushing it in until it snaps into place A 61602 June 2013 4 3 Cleaning the calibration area Replacement procedures Replacing the pre separation pad 1 Press the release button to open the scanner cover
23. er is clean the pre separation pad is installed properly and securely in place Replace the pre separation pad if necessary Distorted images The feeder holds up to 50 documents in the input tray While scanning is taking place you cannot add documents to the feeder If you do add documents your images may be distorted ocanning multiple pages in Single When scanning multiple pages using Single Page mode the scanner will Page mode pre feed the next document and the last document scanned will stay in the transport until the next page is scanned This is a normal scanning process The document that remains in the transport can be safely pulled out if you want however it will automatically be completely fed through the transport and into the output tray when the next page or last page is scanned A 61602 June 2013 5 1 Problem Possible Solution No images are being displayed Image has clipped corners gt mi Pina eu a ri xc Wy tana r First image in a batch appears washed out Image appears to be cut off Images are not cropped correctly Scanner is running slow e Documents should only be inserted in the feeder after the scanner is powered up and ready e If you are scanning one side of a document be sure the side you want to scan is placed toward the feed tray not facing you For more information see the section entitled Getting your documents ready to scan in Chapter 3
24. es a unique visual desktop that displays thumbnails of your documents so you can easily browse and locate information fast ScanSoft OmniPage this productivity application delivers accurate document conversion for turning paper and PDF files into electronic files you can edit search and share Its OCR engines and precise formatting ensure that your electronic documents look exactly like the original complete with text graphics columns and tables Presto BizCard 5 quickly and easily converts the contact information from business cards into a searchable digital database that can be easily synchronized between PCs notebooks PDAs and PIMs NOTE Smart Touch was installed when you installed the Kodak Driver Software The rest of the above scanning applications are provided on separate CDs that were included with your scanner Refer to the application s User s Guide for instructions on how to install and use it A 61602 June 2013 3 3 Scanning with Smart The following steps are an example of creating a Black and White PDF Touch using Smart Touch For more information on how to use Smart Touch see the User s Guide for Smart Touch provided on the Installation CD 1 Press the Scroll button until number 6 is displayed in the function window The document will be scanned and the resulting image will be placed in the Output folder in the Smart Touch directory under My Documents A 61602 June 2013 4 Maintenance
25. hased by calling 800 822 1414 or by visiting www Kodak com go disupport or by reviewing the Limited Warranty Summary Card enclosed with the Kodak Scanner Proof of purchase is required to demonstrate eligibility for warranty service Warranty exclusions Kodak s Limited Warranty does not apply to a Kodak Scanner that has been subjected to physical damage after purchase caused for example by casualty accident acts of God or transportation including a by a failure to properly package and ship the Scanner back to Kodak for warranty service in accordance with Kodak s then current Packaging and Shipping Guidelines including failure to replace the shipping restraint prior to shipping or by a failure to remove the shipping restraint prior to use b resulting from the user s installation system integration programming re installation of user operating systems or applications software systems engineering relocation reconstruction of data or removal of the product or any component including breakage of a connector cover glass pins or seal c from service modification or repair not performed by Kodak or a service provider authorized by Kodak or by tampering use of counterfeit or other non Kodak components assemblies accessories or modules d by misuse unreasonable handling or maintenance mistreatment operator error failure to provide proper supervision or maintenance including use of cleaning products or other accessories not
26. imum requirements for the scanner e The scanner is rated and designed to operate with USB 2 0 but will function with USB 1 1 If you are using a USB 1 1 connection update your connection to USB 2 0 Cannot scan after Standby or Hibernate Upgrade to Service Pack 1 or higher with Microsoft Windows Vista 5 2 A 61602 June 2013 LED error codes Following is a listing of the error codes that may be displayed in the Function window When an error occurs the red indicator will blink and a number is displayed in the Function window Scanner failure Turn the scanner off then on again restart the scanning application and try again If the problem persists contact Kodak Service ES Internal test E6 Light check failure Command failure Document jam Open the scanner cover and remove any paper in the paper path Internal test Turn the scanner off then on again Restart the scanning application and try again If the problem persists contact Kodak Service E15 ocanner cover open Close the scanner cover Contacting Service 1 Visit www Kodak com go disupport to obtain the current phone number for your country 2 When calling please have the following information ready Adescription of your problem e The scanner model and serial number Computer configuration e Software application you are using pm XX
27. intenance or service follow local regulations or contact Kodak locally for more information e The Kodak ScanMate i1120 Scanner contains lead in the circuit board solder glass lens mercury in the lamps and Chromium VI used as corrosion protection on the metal frame Disposal of this material may be regulated due to environmental considerations For disposal or recycling information contact your local authorities or in the USA visit www kodak com go scannerrecycling he product packaging is recyclable e The Kodak ScanMate i1120 Scanner is Energy Star compliant and is shipped from the factory with the default time set to 15 minutes EMC statements United States This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of these measures e Reorie
28. lso be faxed packing and shipping instructions for the malfunctioning product The eligible purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak s receipt of the signed agreement The malfunctioning product must be received by Kodak within ten 10 days of the end user s receipt of the replacement product or the end user s credit card will be charged the list price of the replacement product Shipment of replacement Imaging Product will be made at Kodak s expense and choice of freight carrier Shipments not made under Kodak s directions and choice of freight carrier may void the Limited Warranty Before the product is returned to Kodak be sure to remove all options and accessories which include power cord documentation etc that are not covered by the Limited Warranty The box and packaging in which the replacement product was shipped must be used to return the malfunctioning product If the malfunctioning product is not returned in the box and packaging in which the replacement product was shipped the Limited Warranty may be voided The Return Material Authorization Number RMA must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product Depot service If the Kodak Scanner is not eligible for Advance Exchange or On Site Service an eligible purchaser may utilize our Depot Repair Service The eligible purchaser will be instructed to ship
29. nt or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for additional suggestions Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Where shielded interface cables have been provided with the product or specified additional components or accessories elsewhere defined to be used with the installation of the product they must be used in order to ensure compliance with FCC regulation Korea As this equipment has obtained EMC registration for household use it can be used in any area including residential areas ANE 19202 HAMALEZS s WBA RANJAMAL FE Eada asd 2 JSU Japan This is a Class B product based on the standard of the Voluntarv Control Council for interference bv information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual X TESRAnIBIEIE SE EGEDREEIIiRSUEBSEOVOCCIJ SO A B T SRTS tT 9 0 Oe im I LOE Lt Sa Latih FE U ll D v LZ P7 1 s gt Len fit TIE WALTER Acoustic emission Maschinenlarminformationsverordnung 3 GSGV Der arbeitspl
30. ou may encounter a situation with your scanner where it may not function properly Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support Problem Possible Solution Scanner automatically shuts off When you have not used the scanner for 60 minutes the scanner will automatically shut off The auto shut off feature is an energy saving feature of the scanner To re enable the scanner press the power button A document is jammed in the scanner Open the scanner cover e Remove any jammed document s from inside the scanner Close the scanner cover and resume scanning Scanner will not scan feed documents Make sure that the power cord is plugged securely into the back of scanner and the wall outlet the green LED on the scanner is lit the power switch is on the wall outlet is not defective call a licensed electrician the PC was restarted after installing the software document s is making contact with the feed rollers Image quality is poor or has decreased Clean the scanner See the procedures in Chapter 4 Maintenance Documents are jamming or multiple Make sure that documents are feeding e the input tray output tray and side guides are adjusted for the width and length of the documents you are scanning all documents meet the specifications for size weight and type See Appendix A Specifications for more information the scann
31. problems Kodak may use one of the service methods listed below depending upon product type in providing service under its Limited Warranty Included with selected Kodak Scanners is a Limited Warranty Registration card and a Limited Warranty Summary card The Limited Warranty Summary card is specific by model The Limited Warranty Summary card contains important warranty information including the model number and the Limited Warranty Refer to the Limited Warranty Summary card to determine the available Service Methods applicable to the particular Kodak Scanner If the Limited Warranty Registration card or Limited Warranty Summary card cannot be located additional information may be obtained about the product including updated warranty and service program information and restrictions online at www Kodak com go disupport or by phone at 800 822 1414 To avoid service delays Kodak urges end users to complete and return the enclosed Limited Warranty Registration Card at the first opportunity If you cannot locate the Limited Warranty Registration card you may register online at www Kodak com go disupport or by phone at 800 822 1414 Kodak also provides a variety of service programs that may be purchased to assist with the use and care of the Kodak Scanner Kodak is committed to providing its customers with quality performance reliability and service under the Limited Warranty NK B 2 A 61602 June 2013 On site se
32. rvice For the selected Kodak Scanner and after the Response Center verifies a hardware problem a service call will be opened and logged An Kodak Field Engineer will be dispatched to the product location to perform repair service if the product is located within the contiguous fortv eight 48 United States in certain areas of Alaska and Hawaii and if there are no security safety or physical requirements that would restrict the Field Engineer s access to the scanner For additional information on service areas please visit our website at www Kodak com go docimaging On Site Service will be provided between the hours of 8 a m and 5 p m local time Monday through Friday excluding Kodak holidays AUR AUR may be one of the easiest and most comprehensive service offerings in the industry In the unlikely event of a product defect for eligible purchasers of certain Kodak Scanners Kodak will replace that product within two business days The AUR provides advance replacement on specific failed or broken Kodak Scanner To be eligible to take advantage of the AUR the eligible purchaser must obtain an RMA number sign an Advance Replacement Agreement and provide a credit card deposit to secure the replacement product The RMA number should be kept in the event that the status of the replacement product needs to be checked The eligible purchaser will be asked for the address where the replacement product is to be shipped The eligible purchaser will a
33. t the Response Center in determining if the problem is the Kodak Scanner or another component and if the problem can be resolved over the phone If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a purchased Maintenance Agreement a Return Material Authorization Number RMA will be assigned as needed a service request will be initiated and repair or replacement procedures will follow Packaging and shipping guidelines Purchaser must ship all warrantv returns in a method that guarantees full protection of the product from shipping damage Failure to do so will void the Kodak Scanner warranty Kodak advises the purchaser to keep the original box and packing materials for storing or shipping Kodak is not responsible for issues related to shipping damage The purchaser must return only the Kodak Scanner Prior to shipment purchaser must remove and retain all add on items i e adapters cables software manuals etc Kodak accepts no responsibility for these items and they will not be returned with the repaired or replacement Kodak Scanner All products should be returned to Kodak in the original shipping container or an authorized packaging box for the units being returned Purchaser must install the shipping restraint before the Kodak Scanner is shipped When the original packaging is not available contact Kodak s Response Center at 800 822 1414 for part numbers and replacement pack
34. ted States and On Site Service is available in the contiguous forty eight 48 states and in certain areas of Alaska and Hawaii for products purchased from authorized distributors of Kodak The Kodak Scanner will be ineligible for any service under warranty if the product falls under any of Kodak s then current Warranty Exclusions including a purchaser s failure to return defective products to Kodak in compliance with Kodak s then current Packaging and Shipping Guidelines Persons are only considered eligible purchasers or end users if they originally purchased the Kodak Scanner for their own personal or business use and not for resale Consumables Consumables are items that wear out under normal use and must be replaced by the end user as needed Consumables supplies other expendable items and those items identified as being the user s responsibility in the User s Guide are not covered under the Limited Warranty If any of the above excluded parts or services are required they may be available through an authorized service provider at their hourly rates and at terms then in effect Any defective products or parts replaced by Kodak become the property of Kodak A 61602 June 2013 B 3 Contacting Kodak For Information on Kodak Scanners www Kodak com go docimaging e For U S Service Repair and Technical Assistance by Telephone 5 a m to 5 p m Monday Friday 800 822 1414 excluding Kodak holidays For Technical Documentation and
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