Troubleshooting Connectivity Problems on Business
Contents
1. Port NotDefined1 is down More Monitors Notification Profile Interfaces Performance Monitors ey e Performance Monitors O Monitors Period mins Threshold Edit Total monitors 3 1 Critical 1 Warning _ C Backplane Utilization 15 Critical g C Cisco Memory Utilization 15 Warning Ey O Switch CPU Utilization S mins avg 15 Normal EY Remove Add Monitor Fig 1 4 Snapshot of the network device viewed through Applications Manager Outcome The IT admin resolves the problem by upgrading to a higher capacity switch With integrated applications and network performance monitoring the admin team is now exposed not just to problems related to the application tier but also important network related conditions thus helping resolve application performance problems rapidly AdventNet Inc www manageengine com Page 42. A TEE k TROUBLESHOOTING CONNECTIVITY ADVENTNET INC PROBLEMS ON BUSINESS CRITICAL WEB APPLICATIONS Stop The Blame Game Introducing Network Monitoring Connector User Scenario Troubleshooting Connectivity Problems on Business critical web Applications A leading five star hotel uses Applications Manager to monitor and maintain high uptime of its application servers databases and web services The hotel has recently also deployed ManageEngine OpManager to monitor health and performance of all the network devices present within premises and over WAN as well The IT Manager has been constantly worried about occasional peak hour connectivity problems of the customer reservation web application After commissioning the Network Monitoring connector over Applications Manager refer to Fig 1 1 he now hopes to zero in on the problem As the first step the system administrator provides the relevant OpManager server details so as to have the Network Monitoring connector establish the required one to one connection The admin can now scan for various devices through OpManager and quickly export them to the Applications Manager interface Sdmin gt Add on Product Settings 4dd On Product Settings OpManager OpManager product Details Server Name ssbhc 90 Port Number Username admin Fassword a Enable Data Collection Fig 1 1 Add on Product Settings in Applications Manager He then crea
3. ability I Performance Detail iew Monitor Group Information Today s Availability Name Hotel Customer Reservation b b 7 30 Health is critical Health Root Cause 1 Health of Network Devices is critical 4 17 Type Monitor Group Description Owner admin Created on Dec 18 2008 2 38 PM Last Modified Dec 18 2008 2 43 PM 95 83 Monitors 0 Location M E Downtime 13 Mins 0 Secs B Configure Alerts Gh Associate Monitors E Uptime 4 Hrs 59 Mins 10 Secs Current Status oe 8 Configure Alerts Sub Groups Name Availability Health Today s Availability Customer Reservation Database e e Dm 100 0 3 Network Devices ted oe 80 0 8 New Sub Group Recent Critical Alerts Monitor Name Type Status Message Time Technician B Network Devices Monitor Group oe Health is critical Dec 19 2008 8 11 PM A None Server responded in 438 milliseconds Server System Time Dec 22 2008 6 17 55 PM Home Monitors Alerts Reports Support Admin Sitemap 2008 AdventNet Inc Fig 1 2 Hotel Customer Reservation Business Monitor Group created in Applications Manager Since the created business group now includes also associated network devices the admin is this time alerted on poor performance in the business group He drills down to view the business service group refer to Fig 1 3 Business View AdventNet Inc Ehen De ices fet ustomer R base E app xp2 in corn ar app xp2 in rver Imes IF app xp2 1433 vor
4. rreres J ZOOM ed Webconf lin2 g Carm3 recep ion2 a Apeups4 aw Apcups5 g Catalyst 2900 Fig 1 3 Hotel Customer Reservation Business Monitor Group through business view in Applications Manager www manageengine com Page 3 Troubleshooting Connectivity Problems on Business critical web Applications He identifies poor performance in the associated network devices and zeroes in on a switch serving the customer reservation front end machines The device snapshot brought in from OpManager is immediately accessed with a single click to reveal excessive backplane utilization refer to Fig 1 4 The high peak traffic gave way to considerable traffic congestion and high backplane utilization The resulting high packet loss caused intermittent connectivity at the customer serving machines in the LAN Snapshot Catalyst2900 Custom Links v Actions DeviceInfo Reports v Device Details Device Notes R Today s Availability Response Time Today s Packet Loss Catalyst2900 D e D D IP Address 192 168 112 32 Vendor Cisco Category Switch Type Cisco Catalyst 2924XLY Da mc md a Z ov Traffic Counter 32 bit a m Ht m a m 70 Dependency None Poll Using ICMP Monitoring 10 __ Min Sys Desc Cisco Internetwork Operating Sys CPU Utilization Memory Utilization Backplane Utilization Passwords Click here to change D ED Add To Google Map Recent Alarms W Port NotDefined1 is down Q
5. tes a separate business service group Hotel Customer Reservation for his online customer reservation web application refer to Fig 1 2 This business service group has two different sub groups one for the application tier and the other for the network tier As usual as the peak morning hours approach the customer reservation application starts having time out problems in addition to occasional slowness The application and the databases show considerable traffic but are up and running without any problems as observed always through Applications Manager AdventNet Inc www manageengine com Page 2 A Engine NSE T EL Troubleshooting Connectivity Problems on Business critical web lications New Monitor Group Search 12 Monitor Group Links Hotel Customer Reserva New Sub Group Configure Alerts Associate Monitor Alerts Application Report Refresh Status 4 Root Cause Analysis Health oe Availability oe Quick Note ra This is the Monitor Group details page This page lists all the Monitors that are grouped under this Monitor Group You can view the recent status of the monitors and configure its alerts Personalize Talk Back About Logout admin Monitors v Alerts Reports Support Admin RON New Monitor New Threshold View Thresholds Mew Action View Actions Configure Alerts Ss DE Home gt Hotel Customer Reservation r Summary Business Yiew Avail
Download Pdf Manuals
Related Search