Home

42211 C_BWG 60Hz BP Troubleshooting Service Manual_062213

1. Water is too Hot OHS M029 of the water temp sensors has detected spa water temp TIO F 43 3 C and spa functions are disabled System will auto reset when the spa water temp is below 108 F 42 2 C Check for extended pump operation or high ambient temp SFTY TRIP Safety Trip Pump Suction Blockage M033 The Safety Trip error message indicates that the vacuum switch has closed This occurs when there has been a suction problem or a possible entrapment situation avoided Note not all spas have this feature HIR CBS Heater Flow is Reduced HFL M016 There may not be enough water flow through the heater to carry the heat away from the heating element Heater start up will begin again after about 1 min See Flow Related Checks below HIR FLOAFAL Heater Flow is Reduced LF M017 There is not enough water flow through the heater to carry the heat away from the heating element and the heater has been disabled See Flow Related Checks below After the problem has been resolved you must press any button to reset and begin heater start up HIR MY BE VWWT Heater May be Dry dr M028 Possible dry heater or not enough water in the heater to start it The spa is shut down for 15 min Press any button to reset the heater start up See Flow Related Checks below HIR
2. F2 250VAC 022 Ozonator F3 10A 250VAC J14 option Blower fuse only Jumped out for Pump 2 F4 3A 250VAC J15 Spa Light F5 30A Class G 250V All Except Heater Input power Line 1 F6 0 3A Slo Blo BP500 UL 120VAC Transformer Input F6 015A Slo Blo BP600 CE 230VAC Transformer Input Fuses BP2000 series UL BP2100 series CE Fuse Fuse Current Rating Protects device on output Device depending on system set up F2 10A 250VAC J32 J21 Ozonator Circ Pump F3 0 3A Slo Blo BP2000 UL 120VAC Transformer Input F3 0125A Slo Blo BP2100 CE 230VAC Transformer Input F4 3A Slo Blo J15 Spa Light F6 30A J9 J33 Pump 1 AV Audio 250 spades F7 10A J14 Blower fuse only Jumped out for Pump 2 F8 30A Typically J14 Floating Typically J14 P2 Blower etc F1 30A J1 Pump 2 Pump 3 Microsilk etc On Expander Board Fuse BWG Part Number 30A 30136 10A 30122 3A Slo Blo 20600 0 3A Slo Blo 21581 015A Slo Blo 26281 0 125A 510 10 26397 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7 417 834 52 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group BP 60Hz Spa Control System Wiring Diagrams
3. 63 foco c r 18 Preferences 77 MO XX numbers are Message Codes 55 Preliminary Panel 20 Replacement 49 Preparation and Filling 55 EON sor a o 57 Preparation and 0 66 Measure resistance from a heater post to the heater housing 35 Pre Production Software 69 Memory Failure Checksum Error C M022 69 aH ow bo Se So oe SO Se Pom os d 54 Memory Failure Clock 00 69 erar 55 Memory Warning Persistent Memory 021 69 Priming 09 68 Message 5 21 Priming 66 Message 5 67 IBS oe he wl eB oe Wa 54 PRIMING the PUMPS o r ea uses 66 MODL System 67 Program memory failure 02272 62 Most messages and alerts will appear at the bottom of the TT TT 77 normally used SCreens gt 0 02 Pull the connectorstraightout 34 Most Probable Overheating Causes Inspect These Fir
4. M028 59 Logic Board must be removed to acess and remove the heater Wires SNOWN IM TEU co 6 oh a Y uo ur ERAS 3h The preferred way to check for fuse continuity is with the fuses removed from 33 There are three 30A pump fuses in the BP2000G1 spa control EUSEB 4 4 2 a GAG HA Be 9 38 These readings should be taken under peak load conditions 19 settings have been reset Persistent Memory Error 021 62 6 22 13 Index of Paragraph Topics cont The water flow 1510 06 99 Wiring Check 0 5 17 The waler HEBES we 62 With the pump high speed ON take a voltage reading at the AMP This would typically show High speed voltage for Pump one 240V 43 43 With the pump low speed ON take a voltage reading at the AMP This would typically show low speed voltage for Pump one 240V receptacle 43 43 11 63 cu eos cae ake 44 Tip If one sensor A or B seems to be having problems swap the cables of sensor AwithsensorB 49 To Determine the Cause of a Blown Power Input Fuse 19 To Disconnect the Heater 11 Cold Freeze Protection 68 TP400 TP600 error codes and fault mess
5. HTR is too Hot OHH M030 One of the water temp sensors has detected 11891 478 C in the heater and the spa is shut down You must press any button to reset when water is below 108 f 42 2 C See Flow Related Checks below 6 22 13 PRES BTTN TORSET A Reset Message May Appear with other Messages some errors may require power to be removed and restored FLOW RELATED CHECKS Check for low water level suction flow restrictions closed valves trapped air too many closed jets and pump prime some systems even when spa is shut down some equipment may occasionally turn on to continue monitoring temperature or If freeze protection is needed 02 F Sensor Balance is Poor M015 The temperature sensors be out of sync by 2 F or 3 F SNBR SYNC GALL FOR SRC Sensor Balance is Poor M026 The temperature sensors ARE out of sync The Sensor Balance Is Poor fault has been established for at least 1 hour SNR A AL KRSRC B 1 KRSRC Sensor Failure Sensor A M031 Sensor B M032 A temperature sensor or sensor circuit has failed No Communications The control panel is not receiving communication from the oystem VER 5 Pre Production Software The Control System is operating with test software 12 F is replaced by T The Control System is
6. 14 Spa Guidelines to 76 2 xu o oos x uxo wo A x 3 Wo 9 X 5 x 39 0 X X ew BOR P 44 3 03 71 eRe dha SUR XR E dade WR 78 Index of Paragraph Topics 83 6 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7 417 834 52 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Service Tools and Parts Checklist SERVICE TOOLS REQUIRED Ammeter 50A with insulated clamps for probes e Precision Thermometer Digital Fever e Screwdrivers assorted flat and Phillips e Silicone Tube e Digital Multi meter e Small Wire Cutters e Padlock to lock electrical disconnect during service 3 8 and 1 4 Open End Wrenches Heater e Pliers Slip Joint amp Needle nose wire nut removal Logic Jumper No 20618 FUSES USED ON BP SPA SYSTEMS Heater Assemblies sensor Wires No 30344 sensor wire for example Fuse BWG Part Number 30A 30136 10A 30122 3A Slo Blo 20600 0 3A Slo Blo 21581 0 15A Slo Blo 26281 0 125A Slo Blo 26397 RECOMMENDED PARTS TO HAVE FOR SERVICE CALLS e Extra e Extra Panel s BP2000 Circuit Board e Fuses e J
7. Wiring Diagram BP2000G1 Part Number 56377 01 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 BL DI SHAAN DSR ST EE SS mega 1009 10 1299 Taquiny 19000044 29 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 4221 C 30 80373 MicroSilk Wiring Diagram BP20MSSH Part Number Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group TP CMAN PANAS J 35 Recei ver OR R
8. J Fuses Used spa Systems 33 Bia sees hed oe Soups oe 59 77 GFCI Failure System Could Not Test Trip the M036 69 GFCI Test Feature not available on CE rated systems 60 Ground Fault Circuit Interrupter Circuit Breaker G F C I 11 Ground in System Enclosure 10 Heater Assembly 7 Heater Connector on 2000 2100 Series 52 Heater Element Specifications Are Shown on the Heater Tube bor MEINT 9 Heater Flow is Reduced 016 68 Heater Flow is Reduced LF 7 69 Heater 23 Heater May be Dry dr 028 69 Heater Related Messages 59 Heater Start Up Information 20 Heater ype Dd Heater Voltage Feature not used on CE rated systems 59 Heater Voltage Feature not used on CE rated systems 67 Heater Wattage as Configured in Software CE Systems Only 59 Heater Wattage as Configured in Software CE Systems Only 67 6 22 13 Index of Paragraph Topics cont Heater Wires on a BP500 BP600 Series system are connected to the lower Power Board Heat LED in Heat Waiting 600 20 H Hester es sog sr 3a 224 bbe TX 67 Hold Mode MOSIT uuu 2 4 mde Rs B7 IBS scr Gem ee ee ae w
9. Sensor and System Related Messages cont Lock Hold Utilities Prefere Information Utilities A B Temps Demo Mode Fault Log GFCI Test gt Normal gt pe gt THE GROUND FAULT CIRCUIT INTERRUPTER GFCI The Ground Fault Circuit Interrupter GFCI or Residual Current Detector RCD is an important safety device and is required equipment on a hot tub installation The GFCI Test Feature is not available on CE rated systems USED FOR VERIFYING A PROPER INSTALLATION Your spa may be equipped with a GFCI Protection feature If your spa has this feature enabled by the manufacturer the GFCI Trip Test must occur to allow proper spa function Within 1 to 7 days after startup the spa will trip the GFCI to test it The number of days is factory programmed The must be reset once it has tripped After passing the GFCI Trip Test any subsequent GFCI trips will indicate a ground fault or other unsafe condition and the power to the spa must be shut off until a service person can correct the problem FORCING THE GFCI TRIP TEST The installer can cause the GFCI Trip Test to occur sooner by initiating It using the above menu The GFCI should trip within several seconds and the spa should shut down If it does not shut down the power and have a quali fied person verify that the GFCI breaker is installed and that the circuit and spa are wired correctly Verify the function of
10. 50 Removing the Heater Assembly froma BP Spa 52 800 900 Panel Operations 54 The Main Screen Navigation 54 TP800 900 Priming Mode Start up 55 TP800 900 Spa 56 800 900 Adjusting Filtration 1 a a a 57 TP800 900 Panel Lock amp 58 TP800 900 Sensor and System Related 5 6 59 TP800 TP900 Utilities Menu 2 1 63 400 600 Standard Panel Operations 64 Main 5 64 400 TP600 Panel Utilities 65 400 600 Preparation 0 66 400 TP600 Message 67 TP400 TP600 Utilities Fault Log 70 400 TP600 Utilities Menu Test Feature 71 400 TP600 Simplified vs Standard Panel 72 A Simplified Main Menu 4218658 73 Supplemental Information 74 Optional Balboa Dolphin Remote
11. Exiting Priming 66 F6 and F8 are on the main board F1 is located on the expander PO PL 38 Pome 6 3419 89955 5 18 011121 Mele 4 4 he ee ee 38 POG Fanit LOD Lacs Ba eae RUP d RT AREE 44 111 010 0 08 edes A eo 68 Fault Log Message Codes 600 70 84 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Fault Log 00 TOSUD 245594 60 i re 46 A 62 Filter Cycle 2 Optional Filtration 8 FltratonandOzone 56 GYCIE P 11 Flashing Heat LED on TP600 Heat 20 Flow Related 59 Flow Related 69 Forcing the 1 61 For UISTEDIACEO Dy I5 o sack dom 62 F C is replaced by 69 Freeze 21 Freeze 56 Oe ee eee RG ee ee 53295 4 7 1 nm 3d Fuses Used BP spa Systems
12. an ur pun s 101 8 99990 J26 J30 3 123 mue COME MOTE 10 5 14 AUX IS PUMP 211 SETUPS 1 4 7 10 15 16 BP200061 01 29 13 IR RECEIVER OR RF RECEIVER WI FI TRANSCEIVER J34 OR J35 LOCATION DEVICE volts ames FROM TO J1 ON RT 2 SPD 240V Wi ON E 01 EXPANDER PUMP 3 EXPANDER ae EXPANDER RI GHT X P332 EXPANDER EXPANDER BOARD 15 2 SPEED PUMP 3 IN SETUPS 1 7 1 SPEED PUMP 3 ONLY IN SETUPS 2 6 8 13 1 SPEED PUMP 3 AND 1 SPEED BLOWER WITH SPLITTER amp IN LINE FUSE IN SETUPS 15 16 1 SPEED PUMP 2 AND 1 SPEED PUMP 3 IN SETUPS 5 11 12 2 SPEED PUMP 2 IN SETUPS 3 9 UNUSED IN SETUPS 4 10 PN 56377 01 TP MAIN PANELS J34 OR J35 DU J8 45 48 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 4221 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group General Troubleshooting amp Servicing of Spa s Electrical Equipment HIGH VOLTAGE CAN SERIOUSLY INJURE OR KILL ONLY EXPERIENCED TECHNICIANS SHOULD SERVICE THIS EQUIPMENT 0 NOT REMOVE THE PROTECTIVE COVERS FROM ANY ELECTRICAL ENCLOSURE OR ATTEMPT TO SERVICE ANY
13. Dolphin Receiver Mount the Dolphin receiver module in a vertical position with the molded arrow pointing up Plug the receivers connector into the 6 pin connector J40 labeled REMOTE located within the Control System box Dolphin In order for the Dolphin to communicate it must be assigned an address that the Control Center and Dolphin recog nize and allows both the Dolphin and specific equipment blower jets or stereo for example to talk to each other The factory default is zero or no address When set to 0 no addressing is used Use this setting for a Dolphin 111 which is factory set for no address by default The Dolphin has a total of eight addresses zero and 1 7 BP SPA CONTROL SYSTEM RLY 9 10 J107 RLY 7 8 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Optional Balboa Dolphin Remote cont ime Display Reminders Cleanup 0 5 Dolphin 0 Color Blue Language English a Dolphin Address Dolphin 11 50211 Dolphin III CE 50212 ASSIGNING A NEW ADDRESS TO THE DOLPHIN In some instances you may want to reset the address of your Dolphin You ll nee
14. Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Removing the Heater Assembly from a BP Spa System cont Remove both nuts that secure the element in place Locking nuts are in the same location on other BP models Avoid damaging the post Use an end wrench on the lower nut to reinforce the post when removing the upper nut SENSOR B 22117 B Heater Wires on a BP500 BP600 Series system are connected to the lower Power Board The Logic Board must be removed to acess and remove the heater wires shown in red PE n E F6 0 F6 0 3A 250V 250V urus EH F3 10A 250V F2 250v 92 9 421 4 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 53 TP800 TP900 Panel Operations SPA STATUS Important information about spa operation can be seen quickly from the Main Screen The most important features including set Temperature adjustment can be accessed from this screen The actual water temperature can be seen in large text and the desired or Set Temperatur
15. Locate the heater connector Disconnect the connector by depressing the tab Place the meter probes on the heater terminals 34 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group To 2 3 mim Release tab Pull the connector straight out ACCEPTABLE HEATER OHM RANGES Heater Type Ohms 0 5 5 kW 240 V 942 Q 11 52 Q 4 kW Q 240 V 12 96 Q 15 84 Q 1 kW Q 120 V 12 96 Q 15 84 Q Note 1 10000 may vary 10 depending on the accuracy of the meter used 6 22 13 Troubleshooting Heater Posts Resistance to Heater Housing A TEST IS WITH POWER OFF TROUBLESHOOTING HEATER POSTS RESISTANCE TO HEATER HOUSING VERIFY THAT THERE IS NO HEATER LEAKAGE 1 Release tab Locate the heater connector Pull the connector straight out Disconnect the connector by depressing the tab Measure resistance from a heater post to the Verify there is NO continuity from the heater post to heater housing the ground earth On the resistance scale the a digital Verify there is NO continuity from the heater post meter should read OL indicating infinite resistan
16. 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 15 Spa Guidelines to Keep in Mind Below are guidelines when designing replacing an older control system or if designing a new spa system This information is included in order to offer more insight into spa plumbing and mechanics 16 The heater requires at least 20 Gallons per Minute GPM of flow for proper function some systems may require at least 25 GPM The suction system for the 2 speed pump or for the circ pump must be dedicated There must not be any other pumps connected to this suction system The suction system for the 2 speed pump or for the circ pump must include the following a 2 suction fittings or 1 suction fitting and a skimmer If the suction system for the 2 speed pump or for the circ pump includes a filter it is desirable that the filter incor porate a by pass around the filter cartridge that opens when the cartridge gets dirty Spring tension holding the by pass valve closed must be overcome by the vacuum of the pump This by pass should be capable of flowing a minimum of 20 GPM during the low speed operation of the 2 speed pump or during circ pump operation with the cartridge 100 blocked The inclusion of a suction fitting appropriately plumbed into
17. DIO GEHE AN RAL N NN DOA ENA IROL DININ NEAN ADA A DAN D O9 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 1009 209 Taquiny 19000649 Wesberg Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7 417 834 52 42211 C TP CMAN PANEIS J 35 1 29 13 I N SETUPS 15 16 IR RECE MER PRECE wri TRANSCEI 1 SPEED 3 CNY IN SETUPS 2 6 amp 13 14 1 SPEED PUMP 3 AND 1 SPEED BLOVER VVTIHI SPLITTER IN LINE FUSE l1 SPEED PUMP 2 AND 1 SPEED PUMP 2 IN SETUPS gt 12 2 SPEED PUMP 2 IN SETUPS 3 9 UNLBED IN SETUPS 4 10 1 SPEED PUMP gt IN SETUPS 17 18 2 SPEED PUMP 3 IN SETUPS L 7 DPPAanNcCER BONRD I lt 2 SPEED PUMP 2 IN SETUPS 1 4 7 10 15 16 l1 SPEED PUMP gt IN SETUPS 5 6 11 14 1 SPEED BLOVER IN SETUPS 3 gt 9 11 12 17 15 14 ABDO IS 28 E a e H 3G9 7 ET TL SHE P a ummmmmmm 2 6 00 TR i Cyr 1 os Se VOT Zid if eH 15 TAU
18. enabling Filter Cycle 2 will initiate a purge when Filter Cycle 2 is programmed to begin HOLD MODE M037 Hold Mode is used to disable the pumps during service functions like cleaning or replacing the filter Hold Mode will last for 1 hour unless the mode is exited manually If spa service will require more than an hour it may be best to simply shut down power to the spa Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Back Filter Cycles Filter Cycle 1 Starts at 12 00 AM Runs 0 HR 0 Min Ends at 12 00 AM Filter Cycle 2 No Starts at 12 00 AM Runs 0 HR 0 Min Ends at 12 00 AM Filter Cycles Filter Cycle 1 Starts at 6 15 AM Runs 3 HR 0 Min Cancel Ends at 9 15 AM Filter Cycle 2 No Starts at 12 00 AM Runs 0 HR 0 Min Ends at 12 00 AM TP800 TP900 Panel Lock amp Unlock 58 RESTRICTING OPERATION LOCKING THE PANEL Main Screen Settings Lock e control can be restricted to prevent unwanted use or temperature adjustments e Locking the Panel prevents the controller from being used but all automatic functions are still active e Locking the Settings allows Jets and other featu
19. reminder messages diagnostic messages and utilities such as fault logs 9 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Product Identification sonon Eh E i deter imum GUTEEUSQ Nga _ maga LA On Every System an Identification Label Is Placed on Top of the Casing um o 1 EET HEP Heater Element Specifications Are Shown on the Heater Tube Label On Every System a Wiring Diagram Is Placed Inside the Door All TP Panels have Molex Type Connectors za BALBOA water group 77 A 60 109 im 2441 B BLK WHT EN J31 CE SEL je 11101 43 L T J43 TO J13 BLOWER ON 14 IN SETUPS 3 5 9 11 12 17 18 E 230V Icio 23 11 240VAC aui 03 s nm Lr eno SLO BLOW W HEATER 2 SPEED ON si 128 ________ 13413
20. will time out after 15 minutes non circ systems the low speed of pump 1 runs when the blower or any other pump is on If the spa is in Ready Mode Pump 1 low may also activate for at least 1 minute every 30 minutes to detect the spa temperature polling and then to heat to the set temperature if needed When the low speed turns on automatically it cannot be deactivated from the panel however the high speed may be started CIRCULATION PUMP MODES some spas may be manufactured with Circ Pump settings that allow programming filtration cycle duration Some circ Modes are pre programmed to operate 24 hours a day and are not programmable 56 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group If your system is equipped with a circ pump it may be configured to work in one of three different ways 1 The circ pump operates continuously 24 hours with the exception of turning off for 30 minutes at a time when the water temperature reaches 3 F 1 5 C above the set tem perature most likely to happen in very hot climates 2 The circ pump stays on continuously regardless of water temperature 3 Aprogrammable circ pump will come on when the system i
21. Draw lest the Amperage 19 Dry Heater May be 68 duration 56 E electrical disconnect 19 Electrical Protection 19 End User Warning 2 error condition 59 event fault 70 exit Priming Mode 45 exit lest Mode 47 expander board 38 50 Expander Board 24 F failed sensor circuit has 62 FALT LOG Fault Log 68 fault event 70 fault ground 61 Fault Log 44 58 60 70 Fault Log information 44 Fault Log Menu 70 Fault Log Message Codes 70 Fault Message Code 70 Fault Sensor A 62 Fault Sensor B 62 fault Sensor Balance is Poor 69 faults last 24 44 faults Stray 48 Feature GFCI Test 61 Filter Cycle 2 57 filtration 56 Filtration Cycle 77 filtration cycles 56 Filtration Main 57 Filtration Optional 57 flash Heat LED will 20 Flashing Heat LED 20 flow problem 21 freeze protection 56 59 Freeze Protection 68 77 freezing conditions 61 fuse Always test continuity of a 19 fuses 30A pump 38 fuses slow blow 19 fuse system power input 18 G generator ozone 56 57 GFCI 19 77 GFCI breaker 61 GFCI Class A 2 GFCI power cord 19 GFCI should be reset immediately 61 GFCI should trip within several seconds 61 GFCI Test Feature 61 GFCI Trip Test 61 Glossary 77 GPM 76 ground fault 61 guard VG Compliant suction 2 Guidelines Motor Amperage 23 Guidelines 5 76 H A vs B or T vs 48 Heater Amperage Draw 42 Heater Connector on BP2000 BP2100 52 Heater Flow is Reduced 68 heater kit with wi
22. Heater Amperage 42 CAUTION TEST IS WITH POWER ON PLACE CLAMP AROUND ONE HEATER WIRE AND THEN THE OTHER WIRE AMPERAGE HEATER TEST BP500 AMPERAGE HEATER TEST BP2000G1 ACCEPTABLE HEATER AMPERAGE DRAW RANGES Heater Type 120V Amp Draw 240V Amp Draw 5 5 kW 240 V 1042 A 12 74 A 20 83 2548 A 4 kW Q 240 V 7 58 A 9 26 A 15 15 A 18 52 A 1kW 120 V 7 58 A 9 26 A Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7 417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Testing Low Speed and High Speed at the AMP Pump Connector TESTING LOW SPEED AND HIGH SPEED AT THE AMP CONNECTOR A CAUTION TEST IS WITH POWER ON Board Connector Key Ground Neutral Common Typically Line voltage for 2 speed pumps Typically Line voltage tL Note flat sides in connector WITH THE PUMP LOW SPEED ON TAKE A VOLTAGE READING AT THE AMP RECEPTACLE ON THE PCB THIS WOULD TYPICALLY SHOW LOW SPEED VOLTAGE FOR PUMP ONE 240V WITH THE PUMP HIGH SPEED ON TAKE A VOLTAGE READING AT THE AMP RECEPTACLE ON THE PCB THIS WOULD TYPICALLY SHOW HIGH SPEED VOLTAGE FOR PUMP ONE 240V Note These are typical settings only Voltages may be different depending on the configuration that th
23. High voltage can seriously injure or kill TB1 TOTAL Ampere Rating of Minimum wire size Ampere Rating of Power System Use Copper ONLY G F C I Circuit breaker with 90 C insulation 0 A to 16A 12 AWG 20 16 A to 20 A 10 AWG 25 20 A to 24 A 10 AWG 30 24 A to 28 A 8 AWG 35 28 1032 8 AWG 40 32 Ato 36 6 AWG 45 36 Ato 40A 6 AWG 50 42211 Manufactured under one more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 17 Testing a System with Power LOW VOLTAGE At Balboa it s been our experience that the majority of the problems associated with electronic control systems are due to low voltage BROWN OUTS Brown outs can have an effect on the spas operation in a variety of ways The control panel may go blank have scrambled messages on the LCD or only a few features will function CHECKING THE SYSTEM POWER INPUT FUSE A WARNING THESE PROCEDURES ARE PERFORMED WHILE THE SYSTEM IS POWERED UP AND RUNNING UNDER PEAK LOADS If the system is getting the proper voltage at TB1 but still doesn t operate then test for a blown power input fuse See section Testing Pump Fuses for Damage e Measure between the
24. Min Volts MIDSTREAM CONTROL SYSTEM RELATED ISSUES Communication Between Topside System Board In Most Systems Press Button Message Sent To System Board oystem Board Performs Message Sent Back To Topside amp Relay Opens or Closes LED or Icon 15 Turned On or Off Hear Or See Relay Open Close In Most Cases If This Happens There Is No Problem With The Topside Panel or System Board EXAMPLE SPA LIGHT IS NOT WORKING 2 OR 3 EASY STEPS 1 Press Light Button Light LED or Icon Turns ON But Spa Light Is NOT ON Topside amp Board Are Good Check Downstream Light LED or Icon Is NOT ON Topside Or System Board May Be Bad Continue 2 Plug In Spare Topside Panel Easier To Check For Bad Topside Light LED or Icon Now Turns ON Original Topside Is Bad R amp R Topside Panel Light LED or Icon Is NOT ON Original Topside Is Good Do Not Replace oystem Board Is Bad R amp R System Board 3 opa Light Is Still NOT ON Check Downstream Procedure For Other Functions Jets Blower Heater Time Program Mode etc 16 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Wiring Checks WIRING CHECK PRECAUTIONS When working in a syst
25. RELAT ED ELECTRICAL DEVICE UNLESS YOU ARE A QUALIFIED ELECTRICIAN OR SERVICE PROFESSIONAL aum Risk of electric shock Before working with any electrical connections make certain that the Main Power breaker from the house breaker box has been turned off A maenna ALL ELECTRICAL WORK MUST BE PERFORMED BY A QUALIFIED ELECTRICIAN AND MUST CONFORM TO ALL LOCAL CODES A IMPORTANT DUE TO THE DANGER OF SEVERE ELECTRICAL SHOCK LOCATE ALL POWER DISCONNECTS BEFORE SERVIC ING A SPA PRECAUTIONS MUST BE TAKEN WHENEVER WORKING WITH BREAKER BOXES G FC 1 S OR SERVICE DISCONNECTS Always refer to the wiring diagram that is included with each system on the inside of the system box cover Use this diagram for voltage measurement points and for proper reconnection of wires 10 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group A terminal marked GROUND is provided within the System Control Center enclosure To reduce the risk of electrical shock connect this terminal to the grounding terminal of the electric supply panel with a continuous green insulated copper wire equivalent in size to the circuit conductors supplying th
26. according to personal preferences SSID software Self Identification or System Panel PROGRAMMING setting an order and time for planned events such as filter times clean up cycle etc PRIMING MODE Act of water flow through the plumbing to purge air from the spa system Normally priming mode can be bypassed The prim ing mode is necessary only if the spa is refilled and if there s the possibility of air being in the system WHAT PRIMING MODE DOES Each time the spa is powered up it will enter Priming Mode The 4221 C Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group purpose of Priming Mode is to allow the user to run each pump and manually verify that the pumps are primed air is and water is flowing This typically requires observing the output of each pump separately and is generally not possible in normal operation Priming Mode lasts 4 minutes but you can exit it earlier by pressing any Temp button The heater 15 not allowed to run during Priming Mode NOTE If your spa has a Circ Pump it will turn on with Jets 1 in Priming Mode The Circ Pump will run by itself when Priming Mode is exited 71 Symbols 1 DI
27. are directed solely toward these Issues WARNING If there is any doubt whether the system that you are installing into does not have these features contact a licensed qualified electrician Do not attempt to modify the wiring yourself HEATER START UP INFORMATION M systems the heater goes through a testing phase every time it starts up to assure that there is adequate water flow This provides sophisticated dry fire and low flow protection It can be confusing if you don t know what to expect Step by step here is what happens Note that the timing temperature details may be slightly different on some older M7 systems e Prior to heating the pump is run for at least two minutes and then the temperature difference between the sensors is assessed It must be 2 F 1 0 C or less for heating to proceed otherwise an error is issued e heater turns on for 6 5 to 18 seconds depending on heater voltage and wattage At this point the heat indicator on the panel is solid During this time the panel is not immediately responsive e heater turns off for 90 seconds making sure that the water flow keeps the temperature rise small and short Abnormal water flows or lack of water will produce a large and or long temperature rise and the system faults in that situation At this point the heat indicator on the panel may appear to shimmer or on some panels this may be less obvious from certain angles and
28. changing a selected item is generally done with the center or select button The only item that can be changed on the left side of the Main ocreen is the Set Temperature Press the Left Arrow button to change the Set Temperature number to white The Set Tem perature can then be adjusted with the up and down buttons Pressing the Select button or the Right Arrow button will save the new set temperature the right side of the screen the menu selections can be selected with the Up and Down Buttons Use the Select Button to choose an item Selecting one of these items will change to a different screen with additional controls PRESS AND HOLD If an Up or Down button is pressed and held when the Set lemperature is selected the temperature will continue to change until the button is released or the Temperature Range limits reached MESSAGES At the bottom of the screen messages may appear at various times Some of these messages must be dismissed by the user 6 22 13 TP800 Priming Mode Start up Sequence PREPARATION AND FILLING Fill the spa to its correct operating level Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process After turning the power on at the main power panel the top side panel will display a splash or startup screen Priming Mode PRIMING MODE Afte
29. live heater voltages there is not a broken line to the heater It from TB1 to a heater post or across both posts may also indicate problems that may not be apparent visually such as corrosion or DON T a damaged heater terminal post There is danger in measuring voltages across However before you do test read on heater posts Some of the common problems in testing spa systems are that 1 The area is often tight and confined 2 Thearea is often not well lit 3 Spacontrol systems are usually placed at near ground level which makes measuring with meter probes awkward or difficult The probes may have a tendency to slip or not touch the designated point of test If a probe slips and simultaneously contacts a hot 240V post and ground severe arcing will occur DEATH OR SEVERE INJURY CAN OCCUR continued on next page WRONG DO NOT MEASURE ACROSS HEATER TERMINALS Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 39 Safer Way to Test Heater Voltages Equipment needed Insulated clamps for your voltmeter probes Suggested attire 40 Safety glasses Rubber gloves when measuring live electrical wires Turn the
30. more obvious from other angles or in different lighting e dry fire test has passed heating turns back on to heat the spa The heat indicator on the panel returns to solid e During spa heating a difference between the sensors of 2 F 1 0 C or perhaps 3 F 1 5 C at least with 4 6kW 240V heaters is considered normal A significantly higher difference however is usually indicative of a flow problem and will cause a fault which disables the heating for at least a minute and then restarts the whole above process 20 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group PRELIMINARY PANEL CHECK e problem is not obvious look on the topside control panel for diagnostic messages e fnomessages are seen run through all spa functions and note any inconsistent operation e Most error messages are stored in the fault log To view the fault log the spa must be in test mode and the spa light must be turned on Once you have determined that proper voltage is running through the circuit board and transformer continue to the topside control panel panel that is not functioning properly may include the following symptoms low voltag
31. more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 87 BAUB OA water grou mo Tustin Ca 92780 714 384 0384 2013 Balboa Water Group All rights reserved 42211 C June 22 2013
32. of Balboa Water Group 69 TP400 Utilities Fault Log Menu THE FAULT LOG The Fault Log stores up to 24 events in memory and they can be reviewed under the Fault Log Menu The Fault Log is a record of the last 24 faults that can be reviewed by a service tech Each event captures a Fault Message Code how many days have passed since the fault Time of the fault Set Temperature during the fault and Sensor A and B temperatures during the fault The Fault Log is also available from the Test Menu in Test Mode e Pressing TEMP at any fault event reveals a Message Code e Continuing to press TEMP reveals additional information for that specified numbered fault event e Waiting 30 seconds inside the fault log menu allows the screen to return to normal operation Main Screen 1 TET READY RANGE FLTR 1 appears in the LCD 20 Press Light To FIRST item in repeatedly until FALT LOG Main Menu appears in the LCD TEMP Range Only if DEMO Mode is enabled The Fault Log is also available from the Test Menu in Test Mode Waiting several seconds inside the Fault Log Menu will allow the screen to return to normal operation 10 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both forei
33. or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7 417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 15 Voltage Checks Breaker G F C l 8 System Box When checking for proper voltage keep in mind that the acceptable voltage range is 10 of the recommended voltage Acceptable voltage when 120 V is specified is between 108 and 132 V Acceptable voltage when 240 V is specified is between 216 and 264 V Diagrams are on the following pages VOLTAGE VERIFICATION MOST PROBLEMS ARE DUE TO LOW VOLTAGE IMPORTANT A IF THE VOLTAGE IS NOT WITHIN THE ACCEPTABLE RANGE CALL AN ELECTRICIAN OR THE LOCAL ELECTRIC COMPANY TO DIAGNOSE THE PROBLEM CHECK THE VOLTAGES AT 1 Breaker Box Voltage Check 120 Volt Systems 120V 10 108V 132V 2 G EC I Line In Voltage Check 240 Volt Systems 240V 10 216V 264V 3 Load Out Voltage Check No More Than 296 5 Volt AC Difference Between Voltage 4 System Box Check At 161 at the Breaker Panel And Voltage at the System CHECK UNDER PEAK LOADS TWO TYPES OF PEAK LOADS 1 Spa System Peak Loads Pumps Heater Blower amp Light 2 Household Peak Loads May Be In Afternoon On Hot Day Use Recording Meter If Possible Records Max amp
34. post Use an end wrench on the lower nut to reinforce the post when removing the upper nut 53 Be sure that both clamps not making contact with anything below the insulating material on the terminal arrows 40 Be sure to set the 56 BE SURE TO TURN THE POWER OFF BEFORE REPLACING ANY COMPONENT ESPECIALLY A CIRCUIT BOARD 50 a4 sus es Bo aoe Sew eS 1 2000 CireutBoard 7 BP2100 board screw 0 5 51 2100 board without 51 BOWN DUR MERC 18 BWG Part 7 BWG Part 33 2 100 cx uu da utu ou de ARIS 61 changing menus through configurations 72 Check for Loose Connections or Damaged Wires 17 Checking the System Power Input Fuse 18 Circ Pump or circulation pump 77 Circulation Pump Modes 56 Cleanup 63 Cleanup Cycle optional 57 Clean up or purge Cycle oo aa a 71 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7 417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All m
35. the GFCI with its own test button Restore power to the spa and repeat the GFCI Trip Test Once the GFCI is tripped by the test reset the GFCI and the spa will operate normally from that point You can verify a successful test by navigating to the above menu PASS should appear after a temp button is pressed from the GFCI Screen WARNING e The end user must be told to expect this one time test to occur and how to properly reset the GFCI e ffreezing conditions exist the GFCI should be reset imme diately or spa damage could result CE PRODUCT e CE registered systems do not have an RCD Test Feature due to the nature of the electrical service e Some UL registered systems do not have the Test Feature activated e The end user must be trained how to properly test and reset the RCD Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 61 TP800 900 Sensor and System Related Messages cont MOST MESSAGES AND ALERTS WILL APPEAR AT THE BOTTOM OF THE NORMALLY USED SCREENS several alerts and messages may be displayed in a sequence some messages can be reset from the panel Messages that can be reset will appear with a right
36. the suction circuit in conjunc tion with a vacuum filter may also meet this requirement The pressure system for the 2 speed pump or for the circ pump must be dedicated There must not be any other pumps connected to this pressure system The pressure system for the 2 speed pump or for the circ pump must discharge water freely into the spa If the pressure system for the 2 speed pump includes a diverter valve or a diverter Jet there must not be an off position that would stop water flow from the pump or any other position that would throttle or reduce water flow from the pump If the pressure system for the 2 speed pump includes flow adjustable jets that can be 10096 closed at least 2 non adjustable jets must be included in each possible inlet circuit so that a minimum of 20 GPM can flow during low pump operation with all the jets closed Any other means of by passing flow around the closed jets is acceptable as long as the by pass means is down stream from the heater and allows a minimum of 20 GPM to flow through the heater during low speed operation If the pressure system for the 2 speed pump includes flow adjustable jets that do not close 10096 at least 20 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and p
37. to be in perfect working order then the G F C I may be defective Ground Fault Circuit Interrupter Circuit Breaker G F C I Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 11 120 Volt Residential Wiring Schematic with House Breaker Box G F C I Breaker Box mim as 120 VAC 120 VAC Outside Ground Rod Correct When Probes Are Placed Across Voltage Ov 2 3 4 6 4 7 5 8 9 10 108V 132V 1 21 1 3 4 5 4 8 5 6 5 9 6 8 7 8 9 11 10 11 12 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Note This applies to all Domestic BP Systems A BP2000 System is shown for illustrative purposes Bottom view of G F C l Black Hot White White 5 9 Green Ground Wire to Ground Bar Black White Test for Voltaaes by placing probes on these location
38. white B1 terminal and power input fuse You should see 120 volts e fthe system is equipped with the additional power input fuse measure additional power input fuse in the same manner You should also see 120 volts 0 221178 END 111 WHITE NE L1 BLACK HTR B 544 148 J24 oat WIR F6 0 3A 2501 3 2500 UNFUSED SA F5 304 F5 304 F3 10A 250 F2 Terminal Block 1 amp F5 Fuse on a BP500 Power Board 240V Setup 18 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group If your system uses 240V peripheral devices below e Measure between the red 1 terminal and power input fuse You should see 240 volts Measure the other side of the input fuse You should also see 240 volts e f you determine that there is no voltage at both locations then the system power input fuse needs to be replaced Only use a fuse of the same type and amp rating when you replace any fuse e NOTE FOR ALL SYSTEMS each situation the most likely reason for the system power input fuse to blow is a pump problem However on occasion a blower problem may also cause this fuse to blow if a 10A blower fu
39. 00 6 22 13 Testing a System with Power cont MOST PROBABLE OVERHEATING CAUSES INSPECT THESE FIRST e Check slice or ball valves Make sure that they are open Make sure the correct pump is installed Clean the filter skimmer if there is any blockage Check heater element alignment Check for debris on the heater element In extremely hot weather check for proper cabinet ventila tion e Make sure the temperature sensor Is fully inserted into the sensor fitting on the heater e Check for excessive filter duration e Check the water level Check the water temperature with an accurate temperature thermometer Remove the spa cover and allow the water to cool to below 108 F Adding cool water may be necessary Touch any button to reset the system If the water is still hotter than the set temperature press the blower button if applicable to cool the spa e fthe Problem Recurs test the Sensor Set NOTE common programming mistake is overlapping filter times that may cause the spa to filter continuously If alternating with temperature it may just be a temporary condition If flashing by itself spa is shut down If the panel also displays Service spa is shut down If the spa shuts down due to this error one or both of the sensors are probably reading several degrees off If the problem recurs test the sensor set FREEZE CONDITION When either sensor reads below 40 F 4 C the system provides
40. 27 COMPATIBILITY ON DUAL BOARD CONTROL SYSTEMS oystem BP600 has two boards a power board and logic board If one board is found to be defective and is replaced with a newer revision board it will still be compatible with the other older system board m J19 F2 10A 250VAC J gum e UE F7 10A 250VAC J34 J35 dm ou 95 HEN Li 328 9 0 SERTAL E J30 m TL J25 E E B oe H LDI REMOTE 10 J17 J16 0000000000 5 ON 51 328 Ed FR Qoo Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 4221 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 51 Removing the Heater Assembly from a BP Spa System Note Be careful when removing a heater assembly from a spa plumbing system Water may splash out under pressure See next page for more illustrations Water under pressure in the plumbing may splash out and onto the systems electronic board Do not remove the system door until the water has been drained from the heater assembly housed in the system 1 Turn off the main power 2 Close off the slice valves or ball valves adjacent to the heater assembly 3 Onc
41. 2955050 9544 lt 4 0 do Sensor 68 OS HER GES 60 Temps Sensor Temperatures 44 Acceptable Heater Amperage Draw Ranges 23 Acceptable Heater Amperage Draw Ranges 4 Acceptable Heater Ohm Ranges 23 Acceptable Heater Ohm Ranges 34 A common programming mistake is overlapping filter times that may cause the spa to filter continuously 21 A fuse with the meter reading bad 29 A fuse with the meter reading good Ja All TP Panels have Molex Type Connectors 9 voltages specified as 120 V or 240 V may show an acceptable variance 10 23 message with an asterisk can be reset from the topside 3 5 29 372 405 9 89 3 4 9 6 5 4204 99 0 1 55 Amperage Draw Ranges 23 Amperage Heater lest 42 Amperage Heater Test BP2000G1 42 A Pump Appears to be Stuck ON M034 69 A Pump Appears to have been Stuck ON when spa was last powered MO35 0 2 Rn 69 pump be 034 62 A Reset Message May Appear with other Messages 69 Assigning a new address to the 78 A Standard Main Menu Doc 40941 19 Avoid damaging the
42. 3 Compatibility on Dual Board 51 Compliance Codes and 3 condition error 59 conditions freezing 61 conductors GAWG copper 20 configuration DIP switch for proper 50 Configuration Settings 44 Configuration Signature 67 configurations setup 44 configuration view the 44 connector receivers 74 connector sensor 4 connector terminal 52 Connector Unlock 52 continue monitoring temperature 59 continuous duty appliance 3 6 22 13 continuously spa to filter 21 Control System 74 cord AMP 43 cord GFCI power 19 Current Setup 44 cycle cleanup 57 Cycle Clean up or purge 77 Cycle Filtration 77 cycle second filter 56 cycles filtration 56 D DEMO Demo Mode 67 Demo Mode 44 60 Depress sensor tab 41 Depress tab 48 different LCD readouts may look slightly 67 68 DIP Switch 1 44 DIP switch for proper configuration 50 switch positions of 51 67 disconnect electrical 19 disconnect local 19 Disconnect Local 19 Document 42012 75 Document 42013 75 Document 50211 75 Document 50212 75 Dolphin 74 Dolphin Address 75 Dolphin Addressing your 75 Dolphin 74 Dolphin Ill manual 75 Dolphin receiver 74 Dolphin M Remote 74 Do not pry up 50 do not pull on the wires 50 down spa 15 shut 68 dr 68 drainage Adequate 2 Drain Mode 60 Draw 120V 23 Draw 120V Amp 23 42 Draw 230V Amp 23 Draw 240V 23 Index Draw 240V Amp 23 42 Draw Heater Amperage 42
43. 3 in Tech Sheet SR240BP5 12 05 12 Rv A Page 3 Setup 1 Simplified Menu with Flip Setup 7 Full Menu Page 3 Setup 2 Simplified Menu with Flip Setup 8 Full Menu Page 4 Setup 3 Simplified Menu with Flip Setup 9 Full Menu 72 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 A Simplified Main Menu Doc No 42185B Main Menus Navigation Navigating the entire menu structure is done with 2 or 3 buttons on the control panel Some panels have separate WARM Up and COOL Down buttons while m others have a single Temperature button In the navigation diagrams ge buttons are indicated by a single button icon Panels that have two Temperature buttons Warm and Cool can JETS BALB C QA WARM use both of them to simplify navigation and programming where asingle Temperature icon is shown The LIGHT Button is also used to choose the various menus and navigate each section Ui T READY RANGE FLTR1 FLIP JETS AUX LIGHT HEAT O E m The menus can be exited with certain butto
44. 3 in lbs Readily accessible disconnecting means to be provided at time of instal lation Permanently connected Connect only to a circuit protected by a Class A Ground Fault Circuit Interrupter GFCI or Residual Current Device RCD mounted at least 5 1 52M from the inside walls of the spa hot tub and in line of sight from the equipment compartment CSA enclosure Type 2 Refer to Wiring Diagram inside the cover of the control enclosure Refer to Installation and Safety Instructions provided by the spa manufac turer Warning People with infectious diseases should not use a spa or hot tub Warning To avoid injury exercise care when entering or exiting the spa or hot tub Warning Do not use a spa or hot tub immediately following strenuous exercise Warning Prolonged immersion in a spa or hot tub may be injurious to your health Warning Maintain water chemistry in accordance with the Manufactur ers instructions Warning The equipment and controls shall be located not less than 1 5 meters horizontally from the spa or hot tub Warning GFCI or RCD Protection The Owner should test and reset the GFCI or RCD on a regular basis to verify its function Warning Shock Hazard No User Serviceable Parts Do not attempt service of this control system Contact your dealer or service organization for assistance Follow all owner s manual power connection instructions Installation must be performed by a licensed elect
45. 361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 110101 DRAIN MODE Main Screen Settings Hold Drain some spas have a special feature that allows Pump 1 to be employed when draining the water When available this feature is a component of Hold mode UTILITIES MENU Main Screen Settings Utilities The Utilities Menu contains the following TEMPS When this is set to On the temperature display will alternate to display temperature from Sensor A and Sensor B in the heater DEMO MODE Main Screen Settings Utilities Demo Mode Demo mode is not always enabled so it may not appear This is designed to operate several devices in a sequence in order to demonstrate the various features of a particular hot tub FAULT LOG TP800 TP900 Main Screen gt Settings gt Utilities gt Fault Log The Fault Log is a record of the last 24 faults that can be re viewed by a service tech GFCI TEST FEATURE NOT AVAILABLE ON CE RATED SYSTEMS GFCI Test is not always enabled so it may not appear This screen allows the GFCI to be tested manually from the panel and can be used to reset the automatic test feature If the GFCI Test Feature is reset the device will trip within 7 days 6 22 13 TP800
46. 6 22 13 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 22 Acceptahle Ranges for Testing Equipment VOLTAGE CHECKLIST ACCEPTABLE HEATER AMPERAGE DRAW RANGES All voltages specified as 120 V or 240 V may show an Heater type a acceptable variance of 10 5 5 kW Q 240 V 1042 A 12 74 A 20 83 A 2548 A Voltage Ranges 4 kW Q 240 V 758 A 9 26 A 1515 A 18 52 A Wire Combo Voltage 10 Range 1 kW 120 V 7 58 A 9 26 A Black amp Red 240V 216V 264V Black White 120V 108 V 132 V ACCEPTABLE HEATER OHM RANGES Red amp White 120V 108V 132V Heater Type Ohms Q Black amp Green 120V 108 132 95 KW 240 V 342 Q 1152 Q amp Green 120V 108V 132V 2004 11560480 Green amp White OV x 1kW 120 V 12 96 Q 15 84 Q Depending on variables such as length of run type of wire and temperature small voltage readings may sometimes occur between ground and neutral Ohms 76 686 67112 KQ 58 858 35 533 2793 Temp of sensor 90 F 100 F 105 F 110 F 115 F 120 F TEMPERATURE amp HIGH LIMIT SENSOR OHM TABLE Ohms 22117 17 636 kQ 15 78
47. 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 21 001 2 39111 JO pyenD 19A09 001006 19909 18 11 100 gt uey 194014 edig X 2 lt 2 lt 2 lt gt pe1ees Japun 01002 uad q 1uJnq 1030 AJ Jedoud aay SI MOT 9 1 0 10 SSO 5 91 paso ae sjap X XIX X SIp 10 20 4 eqni u91IMS JO 001114 JI ON 9514 1949 sIOU SUNY dung JO UeI214129 8 122107 001 ON suolun 1 1919 MOJ 81155910 MOF Jou 519 uedoud jou dung 100 IM dung 12018 100 890 1010 osnej 85187 9 sdung
48. 8 KQ 14158 12 716 KQ 11439 kQ may vary 10 depending on the accuracy of the thermom used Temp MOTOR AMPERAGE GUIDELINES of Sensor 40 F The following ranges represent general parameters 45 F for many different motors and applications Check the device label or with the spa manufacturer to get accurate F amperage draws 60 F AMPERAGE DRAW RANGES nr 80 DEVICE 120V DRAW 2401 DRAW Pump low 2 5 2 4 Note 1 kQ 1000 0 Pump high 10 14 Blower 3 4 HEATER MATRIX Heater Type Ohms 120V Amp Draw 120V Watts 240V Amp Draw 240V Watts 230V Amp Draw 230V Watts 5oKw 240V 10472 11458 1 37 22 916 5 2Kw 240V 1 076 10 834 1 3Kw 21 666 4Kw 240V 144 8 333 1Kw 16 666 3Kw 240V 19 2 6 25 750W 12 5 2Kw 240V 20 0 4166 900W 8 333 1Kw 120V 144 8 333 1Kw N A 42211 C 5 5 Kw 5 2Kw AKw 3Kw 2Kw N A Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 23 Fuses Devices Locations and Values 24 Fuses BP500 series UL BP600 Series CE Fuse Fuse Current Rating Protects device on output Device depending on system set up
49. 9 sensor Failure Sensor A M031 Sensor B M032 69 sensor Location 500 on Logic Board 41 sensor Pins At times a protective coating may on accident coat the sensor pins during manufacturing Those pins may need to be scraped and the sensors plugged back in 49 sensors out of sync Call for service M026 62 sensors are of sync 015 62 service Tools Required 7 SEIP GOMER ORD ee iacu 4 qeu aci dd 67 side View Depress Tab to Unlock Connector 52 SIG Configuration Signature 2 aaa 67 simplified 5 72 Software Setups 44 Software Setups 2500 47 some Troubleshooting 05 21 opa 5 4 1 MMC 54 cO EL 77 SSID Software ID 67 oW Dip Switch 05 67 system Box Wire Gauge Check 14 system 59 system Model 59 86 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of B
50. AY BE DRY M028 Possible dry heater or not enough water in the heater to start it spa is shut down for 15 min Press any button to reset the heater start up See Flow Related Checks below THE HEATER IS DRY M027 here is not enough water in the heater to start it he spa 15 shut down After the problem has been resolved you must clear the message to restart heater start up See Flow Related Checks below THE HEATER IS TOO HOT M030 One of the water temp sensors has detected 11891 47890 in the heater and the spa is shut down You must clear the message when water is below 108 f 42 2 C See Flow Related Checks below FLOW RELATED CHECKS Check for low water level suction flow restrictions closed valves trapped air too many closed jets and pump prime Note On some systems even when spa is shut down by an error condition some equipment may occasionally turn on to or if freeze protection is needed Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 59 TP800 Sensor and System Related Messages cont 60 Fau Log Manufactured under one or more of these patents U S Patents 5332944 5
51. Balboa s BP Troubleshooting amp Service Manual 60 Hz THIS MANUAL COVERS THE FOLLOWING SPA CONTROL SYSTEMS PANELS 500 TP900 800 BP2000G1 TP600 400 BAUBA water Qgrounp 42211 C Introduction Intellectual Property Advisement All Intellectual property as defined below owned by or which is otherwise the property of Balboa Water Group or its respective suppliers relating to the Balboa Water Group BP500 Spa Control including but not limited to accessories parts or software relating there to the System is proprietary to Balboa Water Group and protected under federal laws state laws and international treaty provisions Intellectual Property includes but is not limited to inventions patentable or unpatentable patents trade secrets copyrights software computer programs and related documentation and other works of authorship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software title to or ownership in the Intellectual Property is transferred to you All applicable rights of the Intellectual Property shall remain with Balboa Water Group and its suppliers End User Warning This Installation Manual is provided solely to aid qualified spa service tech
52. F Recei ver Wr Transcei ver J OR J 35 230V Eom B ce CB Mim 54 ooo BB J 22 cea ges N ORAI LK IS A REG STEERED oF J ASON I NIERNEST ONN 0000000000 6 22 13 S D ON DA UMN IONN CEE OL ONAA INAO TIOL mL MEO vS 4 STA CX 04 ZS T L S 19737 D7 Da HL DIO GEHE RAL N NN Da ENA IROL DNNN NEN ADNA NA DAN gt D O9 D S Sve HL NO S 2 SND LIDANNDD 4 OJ J LEM 1 ve 1002 10 01 96 18 Hed HSSygzdg 31 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 4221 C Troubleshooting Using Resistance Ohm s Law OHM S LAW The direct current flowing in a conductor is directly proportional to the potential difference between its ends It is usually formulated as V IR where V is the potential difference or voltage is the current and R is the r
53. Key above SET READY A STANDARD MAIN MENU DOC NO 409411 Main Screen Ud LET LY zg While the Temperature is READY FITRI SET RANGE still flashing press Light Cycle if enabled ET Md Both panels can be navigated using 2 or 3 buttons re Arm marem Eme em emo eme Emme ems If Time of Day is not set SET TIME will appear in this menu Waiting Several Seconds in the Main Menu will allow the display to revert to the Main Screen Most changes are not saved unless Light 20 is pressed Refer to Key above Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 13 Supplemental Information Optional Balboa Dolphin Remote THE DOLPHIN REMOTE Dolphin Remote works much the same way as your en tertainment remote at home does yet it s designed to control pumps blowers and any option that you have on your pool or spa including entertainment equipment HOW THE DOLPHIN WORKS The Dolphin communicates with a Dolphin RF Receiver or IR Receiver The receiver is wired into the Control System 1 14
54. P Switch 44 1 switch 45 6AWG copper conductors 20 6 pin connector J40 74 30 35 in 105 torque 52 30A pump fuses 38 120V Amp Draw 23 42 120V Draw 23 120V Watts 23 230V Amp Draw 23 230V Watts 23 240V Amp Draw 23 42 240V Draw 23 240V Watts 23 30344 sensor wire 7 42012 Document No 75 42013 Document No 75 50211 Document No 75 50212 Document No 75 F C 62 F or C is replaced by T 44 T 46 T F or C is replaced by 44 A B Sensor Temperatures 68 Sensor 44 Sensor Temperatures 44 A B lemps 60 Acceptable Heater Amperage Draw Ranges 23 Acceptable Heater Ohm 2 Ranges 23 34 Acceptable Ranges for Testing 23 Access lest Menu 44 access to the power board 41 address Assigning anew 75 Address Dolphin 75 Addressing your Dolphin 75 Address Spa 75 Adequate drainage 2 Always test continuity of a fuse 19 78 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Index ammeter amperage draw with an 19 AMP cord 43 amperage at the red pump wire 19 amperage draw limits 19 Amperage Draw Ranges 23 amperage draw with an ammeter 19 Amperage Heater Test BP500 42 Amperage Heater
55. SWITCH SETTINGS Displays a number that represents the DIP switch positions of 51 the main circuit board PANL PANEL VERSION Displays a number of the software in the topside control panel GFCI GFCI Test Feature not available on CE rated systems GFCI Test is not always enabled so it may not appear This screen allows the GFCI to be tested manually from the panel and can be used to reset the automatic test feature If the GFCI Test Feature is reset the device will trip within 7 days Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 67 TP400 Messages cont A B SENSOR TEMPERATURES When this is set to On the temperature display will alternate to display temperature from Sensor A and Sensor B in the heater FALT LOG FAULT LOG The Fault Log is a record of the last 24 faults that can be re viewed by a service tech SCROLLING TP400 TP600 MESSAGES The following messages will scroll across the TP400 TP600 pan els NOTE LCD readouts may look slightly different than shown screen RUN PMPS PURGAIR PRIMING MODE M019 Each time the spa is powered up it will enter Priming Mode The purpose of Priming Mo
56. TP400 and TP600 panels NOTE LCD readouts may look slightly different than shown on screen MESSAGE CODES DEMO DEMO MODE Found on the pages listed Demo Mode is not always enabled so it may not appear his MO XX numbers are Message Codes 55 Is designed to operate several devices in a sequence in order 015 62 69 to demonstrate the various features of a particular hot tub o INFO SYSTEM INFORMATION SUB MENU M019 6B The System Information Menu displays various settings and M019 55 identification of the particular system As each item in the M020 62 69 menu is highlighted the detail for that item is displayed at the M021 62 69 bottom of the screen 5510 SOFTWARE 10 026 62 69 Displays the software ID number for the System 027 59 028 59 68 MODL SYSTEM MODEL 029 62 68 Displays the Model Number of the System 030 59 68 021 69 SETP CURRENT SETUP 031 Sensor 62 Displays the currently selected Configuration Setup Number NN SIG CONFIGURATION SIGNATURE Displays the checksum for the system configuration file 033 68 i 034 62 69 HEATER VOLTAGE FEATURE NOT USED ON CE M035 62 69 RATED SYSTEMS 036 62 69 Displays the operating voltage configured for the heater 037 57 HEATER WATTAGE AS CONFIGURED IN SOFTWARE CE SYSTEMS ONLY Displays a heater kilowatt rating as programmed into the control system software 1 3 or 3 6 HEATER TYPE Displays a heater type ID number SW
57. Test BP2000 42 appliance continuous duty 3 arrow right 62 A sensor 44 60 Assigning a new address 75 asterisk message with 55 Auxiliary freeze sensor 56 vs 48 B background colors 63 ball valves 52 black blower wire 19 Blockage Pump Suction 68 blower problem 19 board access to the power 41 Board Compatibility on Dual 51 board expander 38 50 Board Expander 24 board isolate the logic 41 board Logic 41 Board Logic 41 board newer revision 51 board problem 49 board reinstalling the 51 board Torque main 51 BP500 Amperage Heater Test 42 BP500 Sensor Location 41 BP2000 Amperage Heater Test 42 BP2000 board without wires 51 BP2000 BP2100 Heater Connector on 52 BP P panels work with all 8 breaker GFCI 61 B sensor 44 60 button test 61 C Calls Service 7 Canadian Electric Code 3 Cause 22 changes wiring 44 Change the setup 44 Checklist Voltage 23 Check Under Peak Loads 16 Circ Pump 77 Circuit Class A Ground Fault 20 circulation pump 77 Circulation Pump Modes 56 Class A GFCI 2 Class A Ground Fault Circuit 20 cleanup cycle 57 Clean up or purge Cycle 77 Code Canadian Electric 3 Code Fault Message 70 Code Message 70 Code National Electrical 3 Codes and Compliance 3 Code Set Up 75 Codes Fault Log Message 70 Codes MO XX numbers are Message 55 Codes Message 67 codes set up 75 code system 21 colder climates 56 colors background 6
58. Turn the reminder messages like Clean Filter On or Off CLEANUP Cleanup Cycle Duration is not always enabled so it may not ap pear When it is available set the length of time Pump 1 will run after each use 0 4 hours are available DOLPHIN 11 AND DOLPHIN 111 APPLIES TO RF DOLPHIN ONLY When set to 0 no addressing is used Use this setting for a Dolphin Il or Dolphin IIl which is factory set for no address by default When set between 1 and 7 the number is the address See Optional Balboa Dolphin Remote within this manual or the Dolphin domestic manual for details Doc No 50211 COLOR OF BACKGROUND Pressing the Select Button when Color is highlighted will cycle through 5 background colors available in the control LANGUAGE Change the language displayed on the panel Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 63 TP400 TP600 Standard Panel Operations Main Screen Navigation Note TP400 menu structure is similar to the TP600 This section is only for quick reference as it applies to troubleshooting For complete menu operations please refer to BWG user guide document No 40940 or user guide 42185 for simpl
59. Waiting Heat 20 Warning End User 2 Water is too Hot 68 Water may splash out 52 Water under pressure 52 Watts 120V 23 Watts 230V 23 Watts 240V 23 wire 30344 sensor 7 wire amperage at the red pump 19 wire black blower 19 wires BP2000 board without 51 wires do not pull on the 50 wires heater 52 wires heater kit with 52 wires heater sensor 52 Wires Sensor 7 wiring changes 44 6 22 13 Index of Paragraph Topics UE Mo 358 I DJA SID BIO 22224 22 mese OR E 408 33 DIBA SIOBO 99555548964 4 Gere es 11551 3 54 33 0125A Slo BIO e wd wk m 7 0125A SID BIU 454 33 5 ES ES 1 SPIO NOs 224528554944 Hw Gh aR ne d 33 j os bach EP 7 C 3d Ip X T I BUM EREE BEERS ERE eee be EE EEE 33 EC e 4843 20 DW auus acad 648 RUE RE 48 88 30805 8 5 68 81 23 ZU 1083 7 41 33 22 pgs a aw EUER RG WO RS 7 28945365558 A eS Gs E 33 702 7 7 11 He Ee Es 33 nllo 3254450 7 EUM aka ues hee ERAGE dee ORE OS EES 33 vU eka cada oh A ee 45 7 55822015436 46469 6420838 6 33 fhe heh ek 40412348 ke ee be 7 E EERTE EEEE 5996
60. Wiring Diagram BP500 Part Number 56278 Setup No 1 as manufactured Power Requirements 240VAC 60Hz 40A Class A GFCI protected service Circuit Breaker rating 50A max 4 wires Hot Line 1 Hot Line 2 Neutral Ground System Ouputs Pump 1 240VAC 2 Speed 12A max 30 minute timer for Low Speed 15 Minutes for High Speed This is the heater pump and must be the same voltage as the Ozone Must deliver a minimum of 20 GPM through heater Pump 2 240VAC 1 Speed 12A max 15 minute timer Ozone 240VAC 5 max Uses the same relay as Pump 1 Low Must be the same voltage as heater pump Spa Light 12VAC On Off 1A max 4 Hour timer Heater 4kW 240VAC Misc J23 amp J32 120VAC 4A max Hot output Stereo Fused equipment or in line fuse required Wiring Diagram and Settings CN TI CN 51 MTH CFF POSITICN BALBOA 801 water group ALL UNUSED SWTCHES SHOULD BE CFF SVUTCH 6 SHOLLD BE SET UPON FI NAL 1 NSTALLATI CN iiis co BLACK 146 RED 1 F6 0 250 112 J8 2 12 4 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending material copyright of Balboa Water Group 25 26 Wiring Diagr
61. again then unplug the blower and reset the G EC I If the continues to trip then do the same procedure for the ozone generator If the stops tripping after you unplugged one of the spas components turn off the power to the spa then plug in each component except the one that tripped the Power up the system If the no longer trips then you have correctly identified the problem Repair or replace the component as instructed by the spa manufacturer If you have unplugged all of the spas components and the G F C I still doesnt reset then the problem is most likely a ground fault in the heater WARNING THE OWNER SHOULD TEST AND RESET THE ON A REGULAR BASIS TO VERIFY ITS FUNCTION 4221 C TO DISCONNECT THE HEATER First turn off the main circuit breaker then remove both heater straps or wires from the system heater output not the heater itself After restoring the power try to reset the again If it no longer trips after the system calls for heat then replace the heater If the still trips look for pinched or shorted wires at the transformer Make sure that the screws that attach the transformer to the system box have not pinched or damaged the insulation of the transformer wires If the transformer wires are undamaged check for any other pinched wires Refer to the wiring diagram to verify the correct wiring of the control system If everything looks
62. ages are similar to TP800 IU a oe Gee ek he E ode Gee ee 64 eee 1 Troubleshooting Heater Posts Resistance to Heater Housing 35 Troubleshooting heater 34 Unlocking the 58 Used for verifying a proper installation 61 Verifying Incoming Voltage at the Terminal Block 240V system BP2000 shown BP500 system is similar 37 Verify that there is heater leakage 35 Verify there is NO continuity from the heater post to the ground earth On the resistance scale the a digital meter should read OL indicating infinite resistance 35 Verify there is NO continuity from the heater post to the heater housing or heater current collector connection The meter reading shown is OL indicating infinite resistance 35 Viewing Configuration 5 05 44 Voltage Checklist Warning The Owner should test and reset the G F C I on a regular basis to verify its function 11 Water is too Hot OHS 029 68 Water Temperature is 62 Water Temperature is 68 What Priming Mode 0065 71 White to Black Wires 120 n White to Red Wires 120 37 Manufactured under one or
63. al disconnect must be installed where readily acces sible and within sight of the spa but at least 5 15 meters from the inside wall of the spa GFCI It is required by code to install a Ground Fault Circuit Inter rupter GFCI in the supply power for a spa NOTE GFCI power cord is included with a 120VAC spa This can be used for a cord connected 120V setup only and only in place of a stand alone GFCI Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 19 Testing a System with Power cont See manufacturer S owners manual or reference card for general information on operating the spa including programming filters and other settings that are changed from the topside control panel SAFETY AND ELECTRICAL SYSTEMS Use minimum 6AWG copper conductors only e Torque field connections between 21 and 23 in Ibs e Connect only to a circuit protected by a Class Ground Fault Circuit Interrupter GFCI CSA enclosure Type 2 e The BP Spa Control Systems are classified as a continuous duty appliance and is intended primarily for installation at a single family dwelling The installation recommendations and instructions contained in this manual
64. alboa Water Group bee ee eee 17 MarkingonBoard 18 emp Display 63 Temperature amp High Limit Sensor Ohm Table 23 lemp UME dhe ek ew 44 Terminal Block 1 amp F5 Fuse on a BP500 Power Board 240V Setup 18 Terminal Block 1 amp F6 Fuse on a 2000 Board 18 Testing a Fuse Check continuity with the fuse removed 33 Testing low speed and High Speed at the AMP Connector 43 TestingSensorPins ooo ole 49 Test Menu Access 51 Switch 1 44 Test ModE v 2 Test software 62 Test the Amperage 19 The clock has 00 62 The Control System is in Test Mode if 102 T appears In this case F or C is 44 Dolphin Remote 74 Faut LOD 525 555 70 The following ranges represent general parameters for many different motors and applications Check the device label or with the spa manufacturer to get accurate amperage draws 23 The GFCI test failed System Could Not Test the GFCI M036 62 The Ground Fault Circuit Interrupter 61 The heater is 0277 oy The 1 030 59 heater
65. ally exit Priming Mode Once familiar with the process the Setup change should take less than 15 seconds As soon as Switch 1 is placed ON position in the 0 position 151 28 FRZ The temperature will show after it instead of F or C 151 29 6 indicating the System is oo 17 in Test Mode co When the panel displays RUN PMPS PURG AIR press any Temperature button ONCE to exit Priming Mode You should see T where the T indicates the system is in Test Mode o READY RANGE Continued on Next Page Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 45 Setup Changes with DIP Switch 1 ON BP500 cont Again You will have 1 minute to complete the setup change after you manually exit Priming Mode Immediately after exiting Priming Mode press this sequence of buttons Warm Light Warm Warm Warm Warm Continue to press Warm until the display shows the Setup Number 5 01 5 02 etc you want to switch to When the correct setup number is showing press Light once and the system will reset using the newly selected Setup from that poi
66. alternate 60 Temperatures A B Sensor 44 Temperature Set 58 temperatures sensor 21 Limit 44 lemps A B 60 terminal connector 52 terminal red B1 18 test button 61 Test GFCI Trip 61 Testing Acceptable Ranges for 23 lest Menu 70 TEST Menu 44 lest Menu Access 44 test mode 20 21 lest Mode 44 45 46 62 lest Mode 21 test software 62 69 lest the Amperage Draw 19 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Index Test the ground fault circuit interrupter 2 time out period 56 Time Outs 44 times overlapping filter 21 torque 30 35 in Ibs 52 lorque main board 51 TP600 TP400 panels 44 TP900 TP800 panels 44 TP panels work with all BP 8 TP panels work with both Revolution models 8 Trip Safety 68 Troubleshooting Pumps 22 Troubleshooting Resistance 34 35 Two Types of Peak Loads 16 Type Heater 23 U Unlock Connector 52 Unlocking the Panel 58 User Guide 40940 8 User Guide 40985 8 User Guide 42185 8 User Interface 8 Utilities 58 Utilities Menu 60 V valves ball 52 valves slice 52 version latest 8 VG Compliant suction guard 2 view the configuration 44 Voltage Checklist 23 W
67. am BP200061 Part Number 56377 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group IO 23 12 TO J 13 BLOV ER CN J 14 IN SETUPS 3 gt gt 11 12 J5 AL TP CMAN PANAS CR 35 CR 45 43 IR RF RECHE MER wri TRANSCEI CR exam TENT s 35 J 108 5107 ooo deus 23 IN SETUPS 15 16 l1 SPEED PUMP 3 CNY IN 2 G 8 13 14 1 SPEED PUMP 3 AND 1 SPEED BLOVER VWVTH SPLITTER IN LINE FUSE l1 SPEED PUMP 2 AND 1 SPEED PUMP 3 IN SETUPS gt 12 2 SPEED PUMP 3 IN SETUPS 1 7 2 SPEED PUMP 2 IN SETUPS 3 9 UNLBED IN SETUPS DPPancEeR gt I B FRZ ADO IS 22111111 2 SPEED PUMP 2 IN SETUPS 1 4 7 10 15 16 1 SPEED PUMP gt IN SETUPS 5 6 11 14 1 SPEED BLOVER IN SETUPS 3 5 9 11 12 PART A 6 22 13 21 S D ON DA ION CADA OL ONAA INAO TIOL mL MEO BAL 4 STA IENI
68. arrow at the end of the message This message can be selected by navigating to it at pressing the Select button Clean the filter WATER TEMPERATURE IS UNKNOWN F 26 After the pump has been running for 1 minute the temperature Will be displayed POSSIBLE FREEZING CONDITION A potential freeze condition has been detected or the Aux Freeze owitch has closed All water devices are activated In some cases pumps may turn on and off and the heater may operate during Freeze Protection This is an operational message not an error indication THE WATER IS TOO HOT M029 The system has detected a spa water temp of 110 F 43 390 or more and spa functions are disabled System will auto reset when the spa water temp is below 108 F 42 2 C Check for extended pump operation or high ambient temp SENSORS ARE OUT OF SYNC M015 The temperature sensors MAY be out of sync by 2 F SENSORS ARE OUT OF SYNC CALL FOR SERVICE M026 The temperature sensors ARE out of sync The fault above has been established for at least 1 hour SENSOR A FAULT SENSOR B FAULT SENSOR A M031 SENSOR B M032 A temperature sensor or sensor circuit has failed Call for Service 62 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both for
69. as well Ou a 10 E 00000000 Spa Shortcuts Settings Test Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 47 Testing the Sensor Set 1 Beginthe diagnosis with the power off Check sensor wires for cracks or damage that may indicate the presence of a rodent 2 Inspect the connections of both sensors on the circuit board plugs must be clean 3 If the sensors are not totally failing but are showing excessive 2 F 1 0 or more difference between the two sensors when not heating a possible cause of sn SnS SENSOR SYNC HL HFL HTR FLOW LOW and LF LOW FLOW messages do the following e Note which sensor is reading consistently higher A vs B or T vs Depress tab when removing 4 Unplug the two sensors from the circuit board and exchange their positions 1 6 plug the one that was in the Sen A jack into the Sen B jack and vice versa Note When removing a sensor wire from the board NE depress the tab Do not pull on the wire an 5 Press a panel button if any stray faults appeared during the process Stray faults are normal when sensors ar
70. atents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 37 Testing Pump Fuses for Damage with Voltage On BP2000G1 A CAUTION TEST IS WITH POWER ON THERE ARE THREE 30A PUMP FUSES IN THE BP2000G1 SPA CONTROL SYSTEM F6 AND F8 ARE ON THE MAIN BOARD F11S LOCATED ON THE EXPANDER BOARD TEST THE VOLTAGE FROM THE LEFT SIDE OF THE FUSE TEST THE VOLTAGE FROM THE RIGHT SIDE OF THE FUSE Wr nd E 2 FEN IC 1 b P NC 240V on each side indicates a good fuse 240V on one side and OV on the other side indicates a bad fuse Then continue measuring the other two fuses F8 F1 F6 F8 F1 38 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Testing Heater Voltage All BP Systems A CAUTION TEST IS WITH POWER ON A THE HEATER IS ATTACHED TO GROUND Testing at the heater terminal verifies that Many people use probes to test
71. aterial copyright of Balboa Water Group Index of Paragraph Topics cont ColorofBackground 63 Communications 62 Compatibility on Dual Board Control Systems 51 Configuration Error Spa will not Start Up 62 Configuration Error Spa will not Start Up 69 Configuration Signature 59 Voglio 45 oe oe 32 SOUU som iios ox 440884 59 Demo 44 Demo Mode 67 Demo 60 Depress sensor tab when removing 41 Depress tab when removing 48 Poo ae eek be POA RHA Ee Rede 23 Dip Switch Settings o9 Los G XE EE TEE E EE 74 Dolphin and Dolphin Ill Applies to RF Dolphin only 63 3502 TT aya 56484 ded RR AD 75 Dolphin GE 490712 ua aux aada 75 PL 15 Dolphin Receiver 74 Dolphin REMOTES 13 Do not measure across heater terminals du DO NOT REMOVE AND REPLACE THE CIRCUIT BOARD UNLESS THE FAULT HAS POSITIVELY BEEN DETERMINED TO BE THE CIRCUM BOARDU 50 Drain MOUE ps sagra Ge OE 60 Electrical Protection 19 Exiting Priming
72. ce to the heater housing or heater current collector connection The meter reading shown is OL indicating infinite resistance Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 35 Troubleshooting with Voltage A IMPORTANT BEFORE TESTING A SPA CONTROL SYSTEM FOR VOLTAGE OR AMPERAGE BE SURE OF THE FOLLOWING DANGERS HIGH AND LOW VOLTAGE CAN KILL QUALIFIED TECHNICIANS SHOULD BE PERFORMING THESE TESTS WHEN TESTING VOLTAGE WHEN TESTING AMPERAGE OBSERVE SAFETY AT ALL TIMES 36 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Verifying Incoming Voltage at the Terminal Block BP500 BP2000G1 A CAUTION TEST IS WITH POWER ON VERIFYING INCOMING VOLTAGE AT THE TERMINAL BLOCK 240V SYSTEM BP2000 SHOWN BP500 SYSTEM IS SIMILAR White to Red Wires 120V White to Black Wires 120V Manufactured under one or more of these patents U S P
73. cloture CSA Enclosure 3 e Connecter uniquement un circuit protege par un disjoncteur differen tiel de Class A e Afin d assurer une protection permanente contre le danger de shock electrique lors de l entretien employer seulement des pieces de rechange identiques Les prises d aspiration doivent etre equipees de grilles convenant au debit maximal indique Avertissement Des temperatures de l eau superieures a 38 peuvent presenter un danger pour la sante e Deconnecter du circuit d alimentation electrique avante l entretien Warning Advertissement e Disconnect the electric power before servicing Keep access door closed e Deconnecter du circuit d alimentation electrique avant l entretien Garder la porte fermer 6 22 13 Table of Contents s s se s 44 X 0 4 8060 2 Intellectual Property 2 End User Vis s ss ee ee keene 99 2 zone o nm 43 3 3e 9 4e doo 3 X d X 3 3 o9 150 de de do d 2 Warnings Danger Risk of Electric 2 3 Service Tools and Parts 7 Panel Overview and User 8 Product Identification x x 2 5 Rok 4 PX Hw RG GE we EE X xh
74. d to match that new address in the control system and that of your Dolphin Step 1 Addressing your Colossus through your control panel Main Screen Settings scroll to Preferences Preferences Dolphin Dolphin Screen Use the arrow key to change the address to 5 in this example Exit with Arrow Left key Step 2 Addressing your Dolphin 1 a Press the SPA Button on the Dolphin once b Press and hold SETUP until the LED blinks once c Hold it until it blinks twice 2 Enter one of the set up codes below set Up Code Spa Address 0000 0 no address 0008 1 0080 2 0088 3 0800 4 0808 5 0880 6 0888 7 3 If the code is entered correctly the LED will blink twice Refer to the Dolphin manuals for more details SAVING YOUR DOLPHIN ADDRESS For future reference make a note of the address for your records Keep in mind that you may have to change the address if there are conflicts with your equipment Also the address may have to be reentered after servicing DOLPHIN MANUAL Dolphin IIl manuals can be found on our site www balboawater group com Click on Spa Products Wireless Remotes e Dolphin manual domestic Document No 42012 e Dolphin manual CE is Document No 42013 DOLPHIN REMOTES e Dolphin Ill domestic Document No 50211 e Dolphin Ill CE no RF Document No 50212 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753
75. de is to allow the user to run each pump and manually verify that the pumps are primed air is purged and water is flowing This typically requires observing the output of each pump separately and is generally not possible in normal operation Priming Mode lasts 4 minutes but you can exit it earlier by pressing any Temp button The heater is not allowed to run during Priming Mode NOTE f your spa has a Circ Pump it will turn on with Jets 1 in Priming Mode The Circ Pump will run by itself when Priming Mode Is exited goa re Water Temperature is Unknown After the pump has been running for 1 minute the temperature will be displayed 42 FOAD Too Cold Freeze Protection potential freeze condition has been detected or the Aux Freeze switch has closed and all pumps and blower are activated All pumps and blower are ON for at least 4 minutes after the poten tial freeze condition has ended or when the aux freeze switch opens some cases pumps may turn on and off and the heater may operate during Freeze Protection This is an operational message not an error indication 68 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group
76. e can be selected and adjusted Time of day Ozone operation and Filter Operation status is able along with other messages and alerts High Temperature Range vs Low Temperature Range 15 indicated in the upper right corner The Jets Icon in the center will spin on TP900 if any pump 15 running and changes color when the heater is on The icon does not spin on TP800 but still indicates pump and heater function Lock icon is visible if the panel or settings are locked The Menu choices on the right can be selected and the screen will change to show more detailed controls or programming functions Water lemperature Range Desired Temperature Pump and Heat otatus Set 104 F 104 F Spa 8 32 Shortcuts Ozone Settings Filter 1 Ready in Rest Mode Heating Messages Lock Indicator 54 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group he Main Screen Navigation NAVIGATION Navigating the entire menu structure is done with the 5 buttons on the control panel When a text item changes to white during navigation that indi cates the item is selected for action Operating or
77. e the locking flange on each standoff with needle nose pliers while lifting the board out Some technicians after removing the screw and if the standoffs allow it gently pry the board up where theres a plastic stand off Do not use excessive force if the standoff will not yield Do not pry up directly into the board as damage to the board may result e Remove the seven screws if BP2000 see illustration e The board should now be free and can be removed from the system box 50 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Remove and Replace a System Circuit Board cont INSTALLING A SYSTEM CIRCUIT BOARD When reinstalling the board e Torque main board hold down screws to 8 10 in Ibs Do not over tighten as damage to the board may result e Reconnect all wires and slip on connectors Restore power to the spa at the main breaker Test to make sure all functions work correctly BP2100 board screw locations F6 30A F8 30A 1 F3 0 34 SLO BLOM SLO BLO 2 gt still feu ojll J58 BP2100 board without wires i 8 H P FR es 12 a 171
78. e such as missing or scrambled segments missing icons on the LCD non functional LED s or nonfunctional buttons If any of these symptoms are present perform the following e the power off and unplug the panel from the circuit board e Then plug in your test panel and restore power If every thing functions normally replace the topside panel e Disconnect ozone generator if applicable e f you still see symptoms of low voltage such as a sluggish blank or partially blank panel or if the display or the LED s do not function at all turn the power off unplug the ozone generator if equipped then restore power to the system If the problem persists turn off the power and replace the circuit board FLASHING HEAT LED ON TP600 HEAT WAITING When there is a call for heat the system will start the heater for a few seconds and the Heat LED will light After a few seconds of heat the heater will shut off for 90 seconds and the sys tem will look at the sensors to be sure they are within the M7 parameters for flow and a safe environment to run the heater During this 90 second wait time the Heat LED will flash quickly or shimmer until the heater comes on again to heat There is no voltage to the heater during this cycle This is normal for M7 Once the heater comes back on the LED will be on without shim mering On the P800 and TP900 panels the screen will display Heat Waiting Heat LED in Heat Waiting Mode TP6
79. e system Is set to See the system s Tech Sheet for complete information PUMP 1 AMP CORD Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 43 Component Failure and Replacement Testing Software Setups and Test Mode BP systems have the capability for lest Mode Test Mode is used when changing setup configurations through the panel which also means that wiring changes may be necessary See the specific spa control system Tech Sheet for more details Note Although Test Mode allows access to certain utility fea tures most Utilities are available without entering Test Mode A B Sensor Temperatures and Fault Log information are present ed here since they appear on the Test menu screen see below DANGER HIGH VOLTAGE WILL BE ACCESSIBLE SERVICE TECHNICIAN ONLY TEST MENU ACCESS 51 SWITCH 1 ON SOFTWARE SETUPS Under the TEST Menu the Setup screen will allow changing the setup from 1 to any number established by the manufacturer Changing the Setup may require wiring changes as well 1 While the system is running move Switch 1 on 51 on the Main circuit board to ON 2 he system will enter Test Mode On the home scr
80. e unplugged then plugged back in while the system Is running 6 Within a minute or so see if the same or other sensor is now reading consistently higher e same sensor A vs B or T vs is reading higher after the sensor interchange the problem is on the circuit board Replace the circuit board e opposite sensor is now reading higher the problem is with the sensor s Replace the sensor set If you wait more than 2 minutes after plugging the sensors back in heating may start even outside a filter in Economy or Sleep mode due to a stray Cd CLd COLD 2 WATER condition usually detected when sensors are E EE 87477 ENS E being plugged in while the system Is running TEMPERATURE SENSORS LOCATION WIRES REMOVED 48 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group eo 6 22 13 Testing the Sensor Set cont If there is a message indicating an open or faulty sensor Unplug the sensor set but leave the original sensors in the heater and plug in the test sensor set Put both sensors into the same cup of warm water ideally above the set temperature so the spa won t t
81. eave 62 How the Dolphin 0 5 74 is too Hot OHH 030 58 If Correct Wiring is If the problem stays with the same sensor according to topside messages it s a board problem if the problem moves to the other Note These are typical settings only Voltages may be different depending on the configuration that the system is set to See the system s Tech Sheet for complete information 43 Observe safety at all 36 32 Once the power input fuse has been changed 18 Every System an Identification Label Is Placed on Top of the Roll 9 On Every System a Wiring Diagram Is Placed Inside the Door 9 On Expander Board 24 i 8 1 sensor it s a sensor problem 49 Panel Version 415 INFO System Information 67 PANL Panel 67 Installing a System Circuit 51 Place clamp around one heater wire and then the other wire 42 EE 63 Place the meter probes on the heater terminals 34 Locking nuts in the same location on other BP models 53 Possible freezing condition llis 62 Logic Jumper No 20518 o sa gore E ER CUR i 5
82. ed into the system will reveal the config settings as they are held in memory ON l 1 1 10 Spa S1 Shortcuts Settings Test 44 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Setup Changes with DIP Switch 1 ON BP500 Note For complete variations of equipment configurations and setups the latest Tech Sheet should be obtained on the system you re working on The information for setup changes is included here in the event you have wiring diagrams available and to facilitate a better understanding of how setup changes are made READ AND UNDERSTAND THESE INSTRUCTIONS BEFORE BEGINNING THIS PROCESS Know the Setup Number you want before you power up the spa and wait to power up the spa until you re ready to change the setup Number The system must be in Test Mode so move Switch 1 to the ON position The Test Menu will then be available Power up the spa and press any button once to Link the panel Note Switch 1 can be moved to the ON position immediately after power up if preferred Danger High Voltage will be present You will have 1 minute to complete the setup change after you manu
83. een below will appear the word TEST 3 Change the setup to the desired setup configuration number depending on DIP switch or wires changes if any Test Mode On Test gt Setup 4 Moving DIP Switch 1 to OFF will exit Test Mode The Control System is in Test Mode if 102 T appears In this case F or C is replaced by T OTHER TEST MODE FEATURES A B TEMPS A B SENSOR TEMPERATURES When this is set to On the temperature display will alternate to display temperature from Sensor A and Sensor B in the heater FALT LOG FAULT LOG The Fault Log is a record of the last 24 faults that can be reviewed by a service tech DEMO DEMO MODE Demo Mode is not always enabled so it may not appear This Is designed to operate several devices in a sequence in order to demonstrate the various features of a particular hot tub TIME OUTS Used only by the manufacturer for specific tests TEMP LIMIT Used only by the manufacturer for specific tests VIEWING CONFIGURATION SETTINGS There are times when a technician may want to view the con figuration settings or config setup before working on a system View the configurations in the following way TP900 TP800 panels System Information Current Setup TP600 TP400 panels UTIL gt INFO SEIP Standard Menus TP600 TP400 panels with Simplified Menus can only access the configuration setup when in test mode Note n the event that a panel stops operating a good working panel plugg
84. eign and domestic applied for and pending All material copyright of Balboa Water Group COMMUNICATIONS ERROR The control panel is not receiving communication from the oystem TEST SOFTWARE INSTALLED The Control System is operating with test software F OR C IS REPLACED BY T The Control System is in Test Mode PROGRAM MEMORY FAILURE M022 At Power Up the system has failed the Program Checksum Test This indicates a problem with the firmware operation program and requires a service call THE SETTINGS HAVE BEEN RESET PERSISTENT MEMORY ERROR M021 Contact your dealer or service organization if this message ap pears on more than one power up THE CLOCK HAS FAILED M020 CONFIGURATION ERROR SPA WILL NOT START UP THE GFCI TEST FAILED SYSTEM COULD NOT TEST THE GFCI M036 North America Only May indicate an unsafe installation A PUMP MAY BE STUCK ON M034 Water may be overheated POWER DOWN THE SPA DO NOT ENTER THE WATER HOT FAULT M035 Pump Appears to have been Stuck ON when spa was last powered POWER DOWN THE SPA DO NOT ENTER THE WATER 6 22 13 TP800 Utilities Menu THE UTILITIES MENU CONTAINS THE FOLLOWING PREFERENCES The Preferences Menu allows the user to change certain param eters based on personal preference TEMP DISPLAY Change the temperature between Fahrenheit and Celsius TIME DISPLAY Change the clock between 12 hr and 24 hr display REMINDERS
85. em box always be aware that it may contain high voltage e Always keep your fingers and hand tools away from any wiring or circuit board when the power is on Touching any thing in these areas can result in serious injury e All service calls no matter how minor should include complete wiring check beginning with the house breaker CHECK FOR LOOSE CONNECTIONS OR DAMAGED WIRES e sure the power is off before you touch any wiring e Once the power is off carefully examine all wires for cuts or defects SYSTEM BOX WIRE GAUGE CHECK When inspecting the wiring for any control system note that connections for the incoming wires are clearly labeled at the main terminal block e 30A service minimum ten gauge copper wire e service minimum eight gauge copper wire e 50A service minimum six gauge copper wire These wires must connect the house breaker box through the local disconnect to the main terminal block The wiring diagram inside the system box shows the main terminal block as 1 IMPORTANT Using non copper wire can be dangerous and also can be the cause of a spas malfunction If non copper wire is used at any point we do not recommend servicing the spa until an electri cian replaces it with the proper gauge copper wire IMPORTANT his service must be single phase Any abnormal voltage read ing requires an electrician Do not attempt to fix these types of problems yourself
86. ending All material copyright of Balboa Water Group 11 12 13 14 19 16 17 18 GPM must flow during low speed operation through each possible inlet circuit with all the jets closed If the pressure system for a 2 speed pump or for a circ pump includes a filter the filter must be equipped with a by pass around the cartridge that opens when the cartridge gets dirty Spring tension holding the by pass valve closed must be overcome by the pressure of the pump This by pass must be capable of flowing a minimum of 20 GPM during low pump operation with the cartridge 100 blocked If the pressure system for a 2 speed pump or for a circ pump includes branch circulation lines such as circuits intended to operate ozone injection systems these branch circulation lines must be connected downstream from the heater Avoid inter connection of the plumbing circuits for the 2 speed pump or for the circ pump with other pumps in the spa plumbing system for the purpose of freeze protection The Colossus control system will provide freeze protection There is also provision for remote sensing freeze protection If required Position inlets and Jets in the spa so that they do not direct water flow towards suction fittings or skimmers This will avoid a thermal short circuit and prevent excessive heater and pump cycling If service valves are a part of the circulation system for the 2 speed pump or for the circ pump be sure to u
87. es Flashing or Changing Segment indicates Alternating or Progressive Message every 1 2 second temperature button used for Action Main Screen IEL Ly READY RANGE FLIRI While the Temperature is still flashing press Light repeatedly until UTIL Utilities appears in the LCD Start display of string There is a 2 second delay on each number NA LJ 0 To FIRST item in Main Menu 14 WA Start display of string There is a slight delay on each number UL system at startup OR Heater Type DIP Switch 1 Test Mode Off 0 or On 1 p lt gt lt gt NNI US Store Settings 0 or Memory Reset 1 N A or Special Amperage Rule 1 or 2 Joe Only if GFCI 1 Displays GFCI Test Menu is enabled 3 When set to ON Panel will display alternate readings from Senor A and Sensor B on Main Screen 20 Set dk e Waiting Several Seconds Reverts to Original Setting Displays Fault Log tu 1241 J d due DR waves uu Several Seconds Back to normal operation N 120 or 240 VAC input power 24 S _ 3 6 or 1 3 Heater Wattage sensed by a as programmed Displayed by a system at startup DIP Switch 2 3 4 the number of HS
88. esistance of the conductor en Em Om a CONTINUITY 32 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Testing a Fuse Continuity NOTE THERE ARE NO SERVICEABLE PARTS ON THE PCB THE PREFERRED WAY TO CHECK FOR FUSE CONTINUITY IS WITH THE FUSES REMOVED FROM THE CIRCUIT TESTING A FUSE CHECK CONTINUITY WITH THE FUSE REMOVED FUSES USED ON BP SPA SYSTEMS A FUSE WITH THE METER READING GOOD A FUSE WITH THE METER READING BAD Fuse BWG Part Number 30A 30136 10A 30122 810 10 20600 0 3A Slo Blo 21581 0 15A Slo Blo 26281 Fins 0 125A Slo Blo 26397 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 33 Troubleshooting Heater Resistance A TEST IS WITH POWER OFF TROUBLESHOOTING HEATER RESISTANCE
89. ethe valves are closed slowly crack the heater Heater Connector on BP2000 BP2100 Series assembly end tubes until water flows out If the connectors are on too tight it may be necessary to loosen the Phillips screws that hold the connectors together Once the water has been drained continue 4 Remove the system door cover 5 If you received the heater kit with wires BP2000 BP2100 Series systems see right Depress the tab on the heater connector to remove it 6 Ifyou received a heater without the wire kit or if you need to replace the heater wires see next page a Remove the nuts securing the heater wires to the heater assembly s terminal connectors Be sure to use a Side View Depress Tab to Unlock Connector supporting end wrench on the lower nut Upper nut is 3 8 lower nut is 1 4 If a lower end wrench is not used to hold the terminal in a fixed position when removing or installing the upper nut excessive torque will transfer to the terminal connector and will probably damage it Replace the heater sensor wires as necessary 8 Remove both 3 8 nuts that secure the element in place 9 Remove the heater assembly 10 Reverse the procedure to reinstall the heater assembly Note Heater terminal nut installation is 30 35 in Ibs torque 52 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52
90. etup 67 set sensor 21 49 set Temperature 58 Settings Configuration 44 settings Lock 58 setup Change the 44 oet Up Code 75 set up codes 7 5 setup configurations 44 setup Current 44 setup Number 45 setups Software 44 shimmer 20 SIG 67 Signature Configuration 67 simplified Menus 8 44 72 slice valves 52 slow blow fuses 19 software compatability 8 software ID 59 software in the topside control panel 67 software Self Identification 77 Software Setups 44 software test 62 69 spa Address 75 spa Guidelines 76 Spa is shut down 68 Spa screen 56 spa to filter continuously 21 spike nuisance 19 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 81 82 SSID 59 77 5510 Software ID 67 standard Menus 8 44 otray faults 48 suction problem 68 SW _ Dip Switch Settings 67 Switch 1 45 Switch 1 ON 44 system code 21 system Control 74 system Information 59 system Information Menu 67 system Panel 10 77 system power Input fuse 18 system Related Issues 16 T tab Depress 48 tab Depress sensor 4 Table Ohm 23 tab release 50 1 17 Tech Sheets 8 temperature continue monitoring 59 temperature display will
91. freeze protection It automatically activates the pump and the heater if necessary to circulate the water and warm the plumb ing The equipment stays on until the sensors detect that the spa temperature has risen to within 15 F of the set temperature The other pumps and the blower will purge for 30 seconds to 2 minutes at the end of the freeze condition If pump 1 was turned on due to this reason alone this message will appear for up to two minutes right after very cold water is detected NOTE Internal freeze protection only functions when there Is proper power running to the spa and the control system 15 operational Using an optional freeze sensor may be necessary in extreme climates to prevent plumbing damage but will only 4221 C work properly if placed inside the spa skirt in the coldest area All spa models are different in shape and size and have different thermal characteristics therefore Balboa Water Group cannot be held responsible for freeze damage to the spas plumbing Testing is the responsibility of the spa manufacturer and must be done to determine the best location for the freeze sensor SOME TROUBLESHOOTING SCENARIOS You find out the system is in OHH This alone doesn t explain lot What led up to the OHH is much more important If it s a Prestige review the fault log carefully Otherwise see if the user has any additional information for example how long before the OHH was the spa panel la
92. gn and domestic applied for and pending All material copyright of Balboa Water Group While the Temperature is still flashing press Light repeatedly until UTIL Utilities 24 Fault messages is the maximum Fewer messages may be displayed FAULT LOG MESSAGE CODES TP400 TP600 MXXX Fault Message Code DZZZ How many days have passed since the fault Time of the fault oet lemperature during the fault sensor A Temperature during the fault sensor B Temperature during the fault Key Indicates Flashing or Changing Segment Indicates Alternating or Progressive Message every 1 2 second temperature button used for Action 20 Light or dedicated Choose button depending on control panel configuration Waiting time varies depending on function Indicates a Menu Item that Depends on a Manufacturer Configuration and may or may not appear M Message Code V 7 IN READY RANGE READY RANGE E OU C4 LM 1 Days READY RANGE 2121 1 READY RANGE O 3 3 Sensor A Temp 3 CEZ Sensor B Temp WI I 6 22 13 TP400 Utilities Menu Test Feature Not Available on CE Rated Systems A GFCI is an important safety device and is required equipment on a hot tub installation Your spa may be equipped with a GFCI Protection feature UL rated
93. hooting 22 Pump Suction Blockage 68 Range High Temperature 54 Range Low Temperature 54 Ranges Acceptable Heater Amperage Draw 23 Ranges Acceptable Heater Ohm Q 23 34 Ranges Amperage Draw 23 4221 C Index Ready Mode 56 reason Miswiring of the spa is the most common 19 receiver Dolphin 74 Receiver 74 Receiver RF 4 receiver s connector 74 Recommended Parts 7 red 1 terminal 18 Reduced Heater Flow is 68 Ref Card 40947 8 Reference Programming 8 reinstalling the board 51 release tab 50 REMOTE 74 Remote DolphinIM 74 removing a heater 52 Replacment Sensor 49 Required Service Tools 7 reset Messages that can be 62 reset the GFCI 61 Resistance Troubleshooting 34 35 Restricting Operation 58 RF Receiver 74 right arrow 62 RUN PMPS PURG AIR 68 51 44 S1 DIP switch positions of 67 oafety 68 ocreen 56 scrolling TP400 TP600 Messages 68 scroll messages will 69 second filter cycle 56 sensor 44 60 sensor 44 sensor A Fault 62 sensor A M031 62 sensor Auxiliary freeze 56 sensor B 44 60 sensor Balance is Poor fault 69 sensor B Fault 62 sensor B M032 62 sensor circuit has failed 62 sensor connector 41 sensor High Limit 23 sensor Location BP500 41 sensor Pins 49 sensor problem 49 sensor Replacment 49 sensor set 21 49 sensor temperatures 21 sensor Wires 7 service Calls 7 service 10015 Required 7 SETP Current S
94. hut off the power to the spa Important A pump should not be allowed to run without prim 66 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group ing for more than 2 minutes Under NO circumstances should a pump be allowed to run without priming beyond the end of the 4 5 minute priming mode Doing so may cause damage to pump and cause the system to energize the heater and go into an overheat condition EXITING PRIMING MODE You can manually exit Priming Mode by pressing a Temp button Up or Down Note that if you do not manually exit the priming mode as described above the priming mode will be automati cally terminated after 4 5 minutes Be sure that the have been primed by this time Once the system has exited Priming Mode the top side panel will momentarily display the set temperature but the display will not show the temperature yet as shown below This is because the system requires approximately 1 minute of water flowing through the heater to determine the water temperature and display it ms READY RANGE 6 22 13 TP400 Message Codes The following are messages and features that can appear on the
95. ified menus TP400 TP600 error codes and fault messages are similar to TP800 TP900 Navigation Navigating the entire menu structure is done with 2 or 3 buttons on the control panel Some panels have separate WARM Up and COOL Down buttons while 7 others have a single Temperature button In the navigation diagrams N Temperature buttons are indicated by a single button icon N N Panels that have two Temperature buttons Warm and Cool can 6 use both of them to simplify navigation and programming where Ni TL UL a single Temperature icon is shown READY RANGE FLTRI The LIGHT Button is also used to ae JETS AUX LIGHT HEAT Cv 2 choose the various menus and navigate each section Typical use of the Temperature button s allows changing the Set Temperature while the numbers are flashing in the LCD Pressing the LIGHT button while the numbers are flashing will Pp enter the menus oo The menus can be exited with certain button presses Simply waiting for several seconds will return the panel operation to normal Key Power up Screens Indicates Flashing or Changing Segment Each time the System powers up a series of numbers is displayed indicates Alternating or Progressive Message every 1 2 second After the startup sequence of number
96. ight of Balboa Water Group 49 Remove and Replace a System Circuit Board IMPORTANT BE SURE TO TURN THE POWER OFF BEFORE REPLACING ANY COMPONENT ESPECIALLY A CIRCUIT BOARD IMPORTANT DO NOT REMOVE AND REPLACE THE CIRCUIT BOARD UNLESS THE FAULT HAS POSITIVELY BEEN DETERMINED TO BE THE CIRCUIT BOARD Removing BP Expander Board an Alternate Way REMOVING A SYSTEM CIRCUIT BOARD e Shut OFF line power to the spa at the main circuit breaker panel Do not attempt to service a spa without shutting off the power Serious injury or damage may result Consider placing a padlock on the main service disconnect box while working on the spa e Before you begin consider labeling all wires that will be removed from the board This may help speed up reinstallation Other technicians prefer to take the board out with wires intact place both defective and new board side by side on a bench then swap wires recheck the logic jumpers and DIP switch for proper configuration Whatever technique Is used a wiring diagram should always be used to ensure proper wire placement e Remove the sensor wire connectors at the board and the J44 heater connector on the BP2000 Board located to the left of the transformer Be sure to use the release tab on the connectors do not pull on the wires Some BP spa control systems use an expander board Removing the expander board first simplifies the process To remove it remove the screw and then gently squeez
97. iguration of the hot tub control PRIMING MODE M019 This mode will last for 4 5 minutes or you can manually exit the priming mode after the pump s have primed Regardless of whether the priming mode ends automatically or you manually exit the priming mode the system will automatically return to normal heating and filtering at the end of the priming mode Dur ing the priming mode the heater is disabled to allow the priming process to be completed without the possibility of energizing the heater under low flow or no flow conditions Nothing comes on automatically but the pump s can be energized by pushing the Jet buttons If the spa has a Circ Pump it can be activated by pressing the Light button during Priming Mode PRIMING THE PUMPS As soon as the above display appears on the panel push the Jet button once to start Pump 1 in low speed and then again to switch to high speed Also push the Pump 2 or Aux button if you have a 2nd pump to turn it on The pumps will now be running in high speed to facilitate priming If the pumps have not primed after 2 minutes and water is not fl owing from the jets in the spa do not allow the pumps to continue to run Turn off the pumps and repeat the process Note lurning the power off and back on again will initiate new pump priming session Sometimes momentarily turning the pump off and on will help it to prime Do not do this more than 5 times If the pump s will not prime s
98. in Test Mode 4221 C MEM FAL Memory Failure Checksum Error M022 At Power Up the system has failed the Program Checksum Test his indicates a problem with the firmware operation program and requires a service call MAVIRSET Memory Warning Persistent Memory Reset M021 Appears after any system setup change Contact your dealer or service organization if this message appears on more than one power up or if it appears after the system has been running normally for a period of time CCK Memory Failure Clock Error M020 Not Applicable on the BP1500 C FGFAIL Configuration Error Spa will not Start Up Gd FAL GFCI Failure System Could Not Test Trip the GFCI M036 NORTH AMERICA ONLY May indicate an unsafe installation STUK PUMP A Pump Appears to be Stuck ON M034 Water may be overheated POWER DOWN THE SPA DO NOT ENTER THE WATER HOF FAT A Pump Appears to have been Stuck ON when spa was last powered M035 POWER DOWN THE SPA DO NOT ENTER THE WATER Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright
99. is equipment but no smaller than 12 AWG 5 Keep children and pets away aware of your surroundings Standing in water while repairing a spa puts you at serious risk e Avoid working in cramped or crowded conditions e Consider placing a padlock on the service panel to lock out anyone who might power up the system Ground in System Enclosure 6 22 13 Troubleshooting Keep in mind that a majority of 1 tripping problems can be attributed to incorrect wiring G F C I troubleshooting usually finds the problem IF CORRECT WIRING IS VERIFIED Check to see if the proper G FC I is installed Check the label in the system box near TB1 to determine the maximum amperage draw for the system Be sure the G F C I is rated for more amperage than the system will draw For a 240 V dedicated system 2 pole with no load neutral is acceptable For a 120 240 V system the G EC l must include a load neutral out If the white load neutral wire is routed from the G F C I neutral bar directly in the system box then the will trip when a 120 V device is activated For a detailed wiring checklist please review the previ ous segment of this manual on proper wiring or the manufacturer s instructions If the wiring is correct and the will not reset then unplug the pump and try to reset the If the G EC I trips
100. local disconnect 19 Local Disconnect 19 Lock 58 Locking the Panel 58 Locking the Settings 58 Lock Settings 58 Log Fault 44 58 60 70 Logic board 41 90 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Index Logic Board 41 Low Temperature Range 54 M MO XX numbers are Message Codes 55 015 62 69 016 59 69 017 59 68 019 68 019 55 020 62 69 021 62 69 022 62 69 026 62 69 027 59 M028 59 68 029 62 68 030 59 68 031 69 M031 Sensor 62 032 69 032 Sensor 62 033 69 034 62 69 035 62 69 036 62 69 037 57 Main Filtration 57 manual Dolphin 1 75 Matrix Heater 23 Menu Fault Log 70 Menus Simplified 8 44 72 Menus Standard 8 44 Menu System Information 67 Menu lest 7 0 Menu TEST 44 Menu Utilities 60 Message Code 70 Message Codes 67 Messages 54 messages can be reset from the panel 62 Messages Heater Related 59 Messages Scrolling TP400 TP600 68 Messages that can be reset 62 messages will scroll 68 message with an asterisk 55 Miswiring of the spa is the most common reason 19 Mode Demo 44 60 Mode Drain 60 Mode exit Primi
101. must conform to all national state and local codes e Before making any electrical connections make certain that the Main Power breaker from the house breaker box has been turned off e Do not attempt service of this control system Contact your dealer or service organization for assistance e Do not permit any electric appliance such as a light tele phone radio or television within 5 1 5m of a pool or spa Follow all owner s manual power connection instructions e Installation must be performed by a licensed electrician and all grounding connections must be properly installed e No user serviceable parts e Water temperature in excess of 38 C may be injurious to your health e Disconnect the electrical power before servicing Keep access door closed CAUTION Test the ground fault circuit interrupter before each use of the spa Read the instruction manual e Adequate drainage must be provided if the equipment is to be installed in a pit e lo ensure continued protection against shock hazard use only identical replacement parts when servicing e Install a VG Compliant suction guard that is suitably rated to match the maximum flow rate marked WARNING e Water temperature in excess of 38 C may be injurious to your health Disconnect the electrical power before servicing e Keep access door closed 2013 Balboa Water Group All Rights Reserved 6 22 13 Codes and Compliance of the electrical wiring me
102. n presses Simply waiting for several seconds will return the panel operation to normal Typical use of the Temperature button s allows changing the Set Temperature while the numbers are flashing in the LCD Pressing the LIGHT button while the numbers are flashing will enter the menus Key Power up Screens indicates Flashing or Changing Segment Each time the System powers up a series of numbers is displayed Indicates Alternating or Progressive Message every 1 2 second After the startup sequence of numbers the system will enter Priming Mode See Page 3 3 temperature button used for Action 6 Light dedicated Choose button depending on control panel configuration Waiting time that keeps the last change to a menu item amp amp Waiting time depends on menu item that reverts to original setting and ignores any change to that menu item Main Screen 1 T While the Temperature i LUE pty While the Temperature is READY RANGE 3 SET RANGE 8 still flashing press Light fe 7 Indicates a Menu Item that Depends on a Manufacturer Configuration and may or may not appear Main Screen re ae pe gamer ee Waiting Several Seconds in the Main Menu will allow the display to revert to the Main Screen Most changes are not saved unless Light 20 is pressed Refer to
103. nd user should always trained to test and reset the GFCI on a regular basis Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group n TP400 TP600 Simplified vs Standard Panel Operations SIMPLIFIED MENUS Simplified Menus is an option that manufacturers OEM s offer to their end users in order to provide an easier to navigate menu A simplified menu structure does not have extended features such as Utilities Restricting Operation Unlocking and 50 on yet provides basic spa operations that satisfy the needs of end users Navigating the menu structure is similar for both standard and simplified menus which is done using two or three buttons on the control panel All TP600 and TP400 panels are compatible with simplified menus and standard menus and can access Test Mode Regardless of menu structure test modes have full functionality The control panel user guides for standard and simplified menus are different Balboa user guide 40940 describes standard menus user guide 42185 describes simplified menus Menu attributes are embedded within the spa control system at the factory swapping out one panel with another will not change a simplified menu
104. ng 45 Mode exit Test 47 models panels work with both Revolu tion 8 Mode Priming 68 77 Mode Ready 56 mode test 20 21 Mode lest 44 45 46 62 Mode lest 21 MODL System Model 67 Motor Amperage Guidelines 23 N National Electrical Code 3 NEC National Electrical Code 2 newer revision board 51 no voltage to the heater 20 nuisance spike 19 Number Setup 45 0 68 OHH 21 Ohms 23 Ohms Law 32 Ohm Table 23 5 68 ON Switch 1 44 Operation Restricting 58 Optional Filtration 57 Outs Time 44 out Water may splash 52 overlapping filter times 21 ozone generator 56 5 P panel Link the 45 panel messages can be reset from the 62 panel software in the topside control 67 6 22 13 panel stops operating 44 panels TP600 TPA00 44 panels P900 TP800 44 Panel Unlocking the 58 Parts Recommended 7 PASS should appear 61 period time out 56 Pins Sensor 49 polling 56 power connection instructions 2 Preferences 77 pressure Water under 52 prevent unwanted use 58 Priming Mode 68 77 Problem 22 problem blower 19 problem board 49 problem flow 21 problem pump 19 problem sensor 49 problem suction 68 programmable circ pump 56 Programming 77 Programming Reference 8 properly reset the GFCI 61 Protection Electrical 19 protection freeze 56 59 Protection Freeze 68 77 Pump Circ 77 pump circulation 77 pump problem 19 pump programmable circ 56 Pumps Troubles
105. nicians in installing spas with control systems manufactured by Balboa Water Group Balboa controls have absolutely no end user serviceable parts Balboa Water Group does not authorize attempts by the spa owner user to repair or service any Balboa products Non qualified users should never open or remove covers as this will expose dangerous voltage points and other dangerous risks Please contact your dealer or authorized repair center for service GFCI It is required by code to install a Ground Fault Circuit Interrupter GFCI in the supply power for a spa This device will trip the breaker if there is an unsafe electrical condition caused by a malfunctioning component or even the slightest short to ground Note Connect the control system only to a circuit protected by a Class A GFCI mounted at least 5 1 52M from the inside walls of the spa hot tub and in line of sight from the equipment compartment Refer to NEC National Electrical Code 2005 Edition Article 680 for more information 2 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Warnings Danger Risk of Electric Shock All electrical work must be performed by a qualified electri cian and
106. nt on Move DIP Switch 1 to the OFF position to take the spa out of Test Mode F or C will replace T Using a permanent marker write the Setup number on the Setup label mounted inside the system lid right This is very important to any service person in the future who may need to replace a circuit board or system and needs to change the Setup on a replacement part while in the field THS 5 5 5 CONFI GURED AS SETUP NOTE Changing the Setup may require wiring changes as well refer to the wiring diagram or wiring diagram addendum Key indicates Flashing or Changing Segment indicates Alternating or Progressive Message every 1 2 second temperature button used for Action 20 Light or dedicated Choose button depending on control panel configuration Waiting time varies depending on function Main Screen While the Set Temperature is The System will reset and go into Priming Mode if the Light Button still flashing press Light is pressed while anything other than the current setup is flashing TEST will now appear in If there is no change to the Setup Number S 01 S 02 etc the LCD first the display returns to the SETP screen Several Setups can exist in in this string A dash indicates the current Setup When set to ON Panel will display alternate readings from Senor A and Sensor B on Main Screen Displays Fault Log Approx 5 sec E
107. nts both foreign and domestic applied for and pending All material copyright of Balboa Water Group 55 TP800 Spa Behavior BE SURE TO SET THE TIME OF DAY oetting the time of day is important for determining filtration times and other background features Set Time will appear on the display if no time of day 15 set in the memory the Settings Screen select the Time of Day line the Time of Day screen simply navigate right and left to select the Hour Minutes AM PM and 12 24 Hour segments Use the Up and Down Buttons to make changes SAVING SETTINGS The Time of Day screen is a simple editable screen that illus trates a feature of the control that applies to all other editable screens as well When changes are made the icon to go Back changes to and a new icon for Cancel appears under the Save icon Navigating to the left will highlight the Save icon and navigat ing down from there will allow the user to cancel the pending change Pressing the Select button will save or cancel the changes and go back to the previous screen NOTE f power is interrupted to the system Time of Day will be maintained for several days PUMPS the Spa Screen select a Jets button once to turn the pump on or off and to shift between low and high speeds if equipped If left running the pump will turn off after a time out period The pump 1 low speed will time out after 30 minutes The high speed
108. on Software ID SSID Back System Model Current Setup Configuration Signature Heater Voltage Heater Type Software ID SSID M100 101 V0 6 SYSTEM MODEL Displays the Model Number of the System CURRENT SETUP Displays the currently selected Configuration Setup Number CONFIGURATION SIGNATURE Displays the checksum for the system configuration file HEATER VOLTAGE FEATURE NOT USED ON CE RATED SYSTEMS Displays the operating voltage configured for the heater HEATER WATTAGE AS CONFIGURED IN SOFTWARE CE SYSTEMS ONLY Displays a heater kilowatt rating as programmed into the control system software 1 3 or 3 6 HEATER TYPE Displays a heater type ID number DIP SWITCH SETTINGS Displays a number that represents the DIP switch positions of 51 on the main circuit board PANEL VERSION Displays a number of the software in the topside control panel 4221 C HEATER RELATED MESSAGES THE WATER FLOW IS LOW M016 There may not be enough water flow through the heater to carry the heat away from the heating element Heater start up will begin again after about 1 min See Flow Related Checks below THE WATER FLOW HAS FAILED M017 There is not enough water flow through the heater to carry the heat away from the heating element and the heater has been disabled See Flow Related Checks below After the problem has been resolved you must press any button to reset and begin heater start up THE HEATER M
109. os 9 General Troubleshooting amp Servicing of Spa s Electrical Equipment 10 11 120 Volt Residential Wiring Schematic with G E C l 12 240 Volt Residential Wiring Schematic with G F C 14 Voltage Checks Breaker Box G F C l amp System 16 Wiring Checks s s a wet ede A4 hee E 4 4 3 4 4 17 Testing a System with Power lll e eoo 18 Troubleshooting Pumps Problem amp 22 Acceptable Ranges for Testing Equipment a 23 Fuses Devices Locations and Values 24 BP 60Hz Spa Control System Wiring Diagrams 25 Wiring Diagram BP500 Part Number 56278 Setup 1 as manufactured 25 Wiring Diagram BP2000G1 Part Number 5637 26 Wiring Diagram BP2000G1 Part Number 56377 01 28 Wiring Diagram BP20MSSH Part Number 56373 MicroSilk 30 Troubleshooting Using Resistance 32 Ohms LaW e xm a x xr 4 X33 40444 6 600 8 32 Testing a Fuse Continuity uou b ox ox oOx ee Ewe X X Xx X x 4 33 Troubleshooting Heater 34 Troublesho
110. oting Heater Posts Resistance to Heater Housing 35 Troubleshooting with Voltage 36 Verifying Incoming Voltage at Terminal Block BP500 BP2000G1 37 Testing Pump Fuses for Damage with Voltage 200061 38 Testing Heater Voltage All BP lt 39 A Safer Way to Test Heater Voltages 40 Testing Pump Fuses for Damage with Voltage On BP500 41 Testing Heater Amperage 42 Testing Low Speed and High Speed atthe AMP Pump Connector 43 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Component Failure and Replacement Testing 44 software Setups and Test Mode a 44 setup Changes with DIP Switch 1 500 45 setup Changes with Switch 1 250 47 Testing the 5 48 Remove and Replace System
111. ows then there is a blower problem If the fuse does not blow the combined pump and blower amperage may be excessive To verify this first check with your spa manufacturer for amperage draw limits on each device since the blower should now be running you can check the amperage draw with an ammeter by measuring around the black blower wire and compare with manufacturer s specifications TEST THE AMPERAGE DRAW Turn off the power disconnect the blower make sure the pump is plugged in and restore power otart the pump and switch to high speed if available this should draw the most current Make sure all jets and valves are open Check the amperage at the red pump wire Compare your reading with manufacturer specifications If the other plug in devices exist they should be tested in the same way If the amperage draw for each device is within manufacturer s specifications the problem could be a nuisance spike in the pump or water in the blower NOTE slow blow fuses are not always discolored when blown Always test continuity of a fuse with an ohmmeter NOTE Miswiring of the spa is the most common reason for this fuse to blow However a lightning strike in the area is a possible though less likely cause of the failure ELECTRICAL PROTECTION Local Disconnect A local disconnect sometimes referred to as an electrical disconnect is installed apart from the main service panel he loc
112. pear in this menu is enabled 1 will appear under certain and the spa will circumstances operate normally If the GFCI does The GFCI will be tripped NOT trip FAIL will at a random interval appear and Spa will not operate qs Or Wait to Only appears Revert 14 if a GFCI test 1 _ 3 has been V KKKKK passed Or Wait to Or Wait to Revert 50 Revert To next item in Info Menu KkKKKK A B Waiting several seconds inside the GFCI Menu will allow the screen to return to normal operation Forcing the GFCI Trip Test The installer can cause the GFCI Trip Test to occur sooner by initiating it using the above menu The GFCI should trip within several seconds and the spa should shut down If it does not shut down the power and manu ally verify that a GFCI breaker is installed and that the circuit and spa are wired correctly Verify the function of the GFCI with its own test button Restore power to the spa and repeat the GFCI Trip Test Once the GFCI is tripped by the test reset the GFCI and the spa will operate normally from that point You can verify a suc cessful test by navigating to the above menu PASS should appear after a temp button is pressed from the GFCI screen The end user must be trained to expect this one time test to occur and how to properly reset the GFCI Warning If freezing conditions exist a GFCI should be reset immediately or spa damage could result The e
113. power OFF to the spa control system Set voltmeter for AC high voltage reading Set clamps onto terminals securely Be sure that both insulated boots fully cover the clamps Be sure that both clamps are not touching each other and that they are not making contact with anything below the insulating material on the terminal See photo below Turn on power to the spa Do not disturb the voltmeter or clamps until the power is turned off With the system operating and the panel display set for the need for heat verify the voltage at the heater posts On a 240V system the reading will be near 240V Allow for 10 variance When finished with testing turn the power off before removing the clamps from the terminal posts Be sure that both clamps are not making contact with anything below the insulating material on the terminal arrows Note Black boot removed below to show detail Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 Testing Pump Fuses for Damage with Voltage On BP500 Due to the design of the BP500 the upper Logic board must be moved out of the way to test most of the power board fuses gain access to the
114. power board 1 Power down the system 2 Remove the sensor wires from the logic board Be sure to depress the release tab on the sensor connector Do not pull on the wire 3 Hemove the four corner retaining screws 4 Place the Logic board out of the way of any metal or points 01 system voltage or grounding areas once the system is powered up Note One consideration to isolate the logic board from the metal chassis 15 to place a non conductive material separating the components below Sensor Location BP500 on Logic Board Also if you must move the components around for testing add remove sensors or wires take a few moments to power down the system Depress sensor tab when removing For safety an antistatic bag a piece of card board as shown here or any other insula tor should be used to separate the chassis ground from the logic board Logic board must not be in contact with any hot spots chassis ground or floor of the spa area when the system is powered up for testing Be especially careful if the surround ing floor area is wet Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 41 Testing
115. pumps with heat 20 Light or dedicated Choose button depending on control panel configurat Waiting time that keeps the last change to a menu item Waiting time depends on menu item that reverts to original setting and ignores any change to that menu item These strings will display once and return to the beginning Press Temperature again to display the string again Waiting 10 seconds will allow the screen to return to no rmal operation 7 Indicates a Menu Item that Depends on a Manufacturer Configuration and may or may not appear Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 4221 C Canadian Patent 2342614 Australian patent 23 3248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 65 TP400 800 Preparation and Priming PREPARATION AND FILLING Fill the spa to its correct operating level Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process After turning the power on at the main power panel the top side panel display will go through specific sequences These sequenc es are normal and display a variety of information regarding the conf
116. r the initial start up sequence the control will enter Priming Mode and display a Priming Mode screen Only pump icons ap pear on the priming mode screen system will automatically return to normal heating and filtering at the end of the priming mode which lasts 4 5 minutes During the priming mode the heater is disabled to allow the priming process to be completed without the possibility of ener gizing the heater under low flow or no flow conditions Nothing comes on automatically but the pump s can be energized by selecting the Jet buttons If the spa has a Circ Pump it can be turned on and off by press ing the Circ Pump button during Priming Mode In addition if the spa has a Circ Pump it can be activated by pressing the dedi cated Light button during Priming Mode when using a P800 Manually exit Priming Mode by pressing the Exit Button PRIMING THE PUMPS As soon as the Priming Mode screen appears on the panel select the Jets 1 button once to start Pump 1 in low speed and then again to switch to high speed Also select the other pumps to turn them on The pumps should be running in high speed to facilitate priming If the pumps have not primed after 2 minutes and water is not flowing from the Jets in the spa do not allow the pumps to continue to run Turn off the pumps and repeat the process Note Turning the power off and back on again will initiate new pump priming session Sometimes momentaril
117. res 52 Heater Matrix 23 Heater May be Dry 68 heater no voltage to the 20 Heater Related Messages 59 heater removing 52 heater sensor wires 52 Heater terminal nut installation 52 Heater 23 Heater Voltage 67 Heater Wattage as Configured in Software 67 heater wires 52 Heat LED will flash 20 Heat Waiting 20 HFL 21 68 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 19 H Heater 67 High Limit Sensor 23 High Temperature Range 54 Hot is too 68 Hot Water is too 68 how to 61 HIR is too Hot 68 Identification Software Self 77 ID Software 59 ID System Panel 77 immediately should be reset 61 Information 58 information Fault Log 44 Information System 59 installation Heater terminal nut 52 Instructions power connection 2 Interface User 8 Invert 58 IR Receiver 74 isolate the logic board 41 Issues System Related 16 L last 24 faults 44 latest version 8 Law Ohms 32 LCD readouts may look slightly different 67 68 LED Flashing Heat 20 limits amperage draw 19 Limit lemp 44 Link the panel 45 Loads Check Under Peak 16 Loads Two Types of Peak 16
118. res to be used but the Set Temperature and other programmed set tings cannot be adjusted e Settings Lock allows access to a reduced selection of menu items These include Set Temperature Invert Lock Utili ties Information and Fault Log They can be seen but not changed or edited UNLOCKING THE PANEL Main Screen Unlock Right Select Select Down e Unlocking the panel is accomplished from within the Lock ocreen Unlock Sequence is the same for both Panel Lock and Settings Lock However the Panel must be un locked before the Settings is unlocked e NOTE When inside the Lock Screen be sure that Settings or Panel is highlighted and not Back before using the key sequence below Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 6 22 13 TP800 Sensor and System Related Messages SYSTEM INFORMATION System Information Menu displays various settings and identification of the particular system As each item in the menu is highlighted the detail for that item is displayed at the bottom of the screen SOFTWARE ID SSID Displays the software ID number for the System fw System Informati
119. rician and all ground ing connections must be properly installed Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group CSA Compliance Conformit Caution e Test the ground fault circuit interrupter or residual current device before each use of the spa Read the instruction manual Adequate drainage must be provided if the equipment is to be installed in a pit For use only within an enclosure rated CSA Enclosure 3 e Connect only to a circuit protected by a Class A ground fault circuit interrupter or residual current device To ensure continued protection against shock hazard use only identical replacement parts when servicing e Install a suitably rated suction guard to match the maximum flow rate marked Warning e Water temperature in excess of 38 C may be injurious to your health e Disconnect the electrical power before servicing Attention Toujours verifier l efficacite du disjoncteur differentiel avant d utiliser differentiel avant d utiliser le bain Lire la notice technique e Lorsque l appareillage est installe dans une fosse on doit assurer un drainage adequat e Employer uniquement a l interieur d une
120. ry to heat during this test as there is no heater protection during this test and verify that they read the same temperature within 1 F 0 5 C e fthe problem is solved replace the sensor set If the problem is not solved do not replace the sensor set e Plug in the original sensor set to verify that there is not a connection problem e fthe problem continues after following the above steps then replace the circuit board M 7 Replacement Sensor M 7 REPLACEMENT SENSOR HEATER METAL TUBE NUT xe STAINLESS WASHER ORING SENSOR OOF SENSOR HOUSING MOUNT TESTING SENSOR PINS ALWAYS TURN THE POWER OFF WHEN PLUGGING AND UNPLUGGING sensor Pins At times a protective coating may on accident coat the sensor pins during manufacturing Those pins may need to be scraped and the sensors plugged back in Tip If one sensor A or B seems to be having problems swap the cables of sensor A with sensor B If the problem stays with the same sensor according to topside messages it s a board problem if the problem moves to the other sensor it s a sensor problem Sample Board Shown Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 4221 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyr
121. s Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 13 240 Volt Residential Wiring Schematic with G F C I House Breaker Box G F C l Breaker Box 120 VAC 120 VAC LOAD 001 BLACK RED OUT 2 Outside Ground Rod Correct When Probes Are Placed Across Voltage Ov 3 4 5 8 5 9 12 13 108V 132V 1 3 5 6 5 10 12 14 13 14 2 3 5 7 5 11 12 15 13 15 216V 264V 1 2 6 7 10 11 14 15 14 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Note This applies to all Domestic BP Systems A BP2000 System is shown for illustrative purposes Bottom view of 1 2 F6 30A 2 Black Hot White White 7 Red Hot 4 gt Green Ground Wire to Ground Bar Red Black White Test for Voltages by placing probes on these locations Manufactured under one
122. s the system will enter Priming Mode See Page 3 3 A temperature button used for Action 20 Light or dedicated Choose button depending on control panel configuration Waiting time that keeps the last change to a menu item Waiting time depends on menu item that reverts to original setting and ignores any change to that menu item Main Screen READY RANGE FLTR 1 While the Temperature is still flashing press Light Indicates a Menu Item that Depends on a Manufacturer Configuration and may or may not appear Light Cycle if E T EC M LE FU Vine tes LILIE MEI 2 FILI SET READY If Time of Day is not set SET TIME will appear in this menu Main Screen 7 YES Uu READY RANGE FITRI Waiting Several Seconds in the Main Menu will allow the display to revert to the Main Screen Most changes are not saved unless Light 0 is pressed Refer to Key above 64 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group TP400 TP600 Panel Utilities Menu If the system can power up you have access to the Utilities and Fault Log menus Key indicat
123. s checking temperature polling during filter cycles during freeze conditions or when another pump is on e specific Circulation Mode that is used has been deter mined by the Manufacturer and cannot be changed in the field e Other device options may be available like Blower Light Mist etc FILTRATION AND OZONE n non circ systems Pump 1 low and the ozone generator will run during filtration On circ systems the ozone will generally run with the circ pump but can be limited to filtration cycles The system is factory programmed with one filter cycle that will run in the evening assuming the time of day is properly set when energy rates are often lower The filter time and duration are programmable A second filter cycle can be enabled as needed At the start of each filter cycle the water devices like blower mist device if these exist and other pumps will run briefly to purge the plumbing to maintain good water quality FREEZE PROTECTION If the temperature sensors within the heater detect a low enough temperature then the water devices automatically activate to provide freeze protection he water devices will run either continuously or periodically depending on conditions In colder climates an optional additional freeze sensor may be added to protect against freeze conditions that may not be sensed by the standard sensors Auxiliary freeze sensor pro tection acts similarly except with the temperature thre
124. se is not built in Once the power input fuse has been changed e Probe the red wire and the white neutral wire Again voltage must be between 108 and 132 V e Check the voltage between the black and red wires again Acceptable voltage range 15 between 216 and 264 V F6 Fuse gt TB1 Marking on Board Terminal Block 1 amp F6 Fuse on a BP2000 Board 6 22 13 Testing a System with Power cont THESE READINGS SHOULD BE TAKEN UNDER PEAK LOAD CONDITIONS A IMPORTANT If the voltage is not in the acceptable range call an electrician or the local electric company to diagnose the problem TO DETERMINE THE CAUSE OF A BLOWN POWER INPUT FUSE Perform the following sequence of tests Test the System Turn the power off Be sure to replace the system power Input fuse with the Same type Unplug the blower and all pumps Restore the power and verify system operation If the fuse blows power down the system and then re check the internal system wires and connector for burns cracks or cuts in insulation if the fuse does not blow turn the power off and plug in the pump NOTE Be sure to test each device individually Test the Pump Restore the power and activate the pump If the fuse blows there is a pump problem If the fuse does not blow turn off the power lest the Blower 4221 C Plug in the blower Power up the system and activate the blower If the fuse bl
125. se valves that incorporate a means of locking in the open position If the 2 speed pump or the circ pump is replaced in the field by service personnel the replacement used must equal or exceed the hydraulic specifications of the original pump To assure adequate performance the spa plumbing must be 1 2 minimum The use of 2 is highly recommended Either schedule 40 or flexible PVC pipe is acceptable It is recommended that shut off valves be installed in the suction and discharge lines 6 22 13 Glossary CIRC PUMP OR CIRCULATION PUMP Low horse power pump designated especially for maintenance of filtration and heating It often runs all day CLEAN UP OR PURGE CYCLE An action designed to circulate water to maintain sanitary condi tions Pumps or blowers purge standing water to prevent the water from becoming stagnant FILTRATION CYCLE Period of time designated to filter the system Oftentimes there are two filter cycles 12 hours apart and designated as F1 and F2 FREEZE PROTECTION A safety feature detecting water or air temperature approaching freezing a set low temperature is reached an action is often initiated automatically Oftentimes pumps will start to keep water circulating in all plumbing and the heater may operate GFCI device intended to protect people in the event of an electrical malfunction Spa owners should know how to test the GFCI as routine maintenance PREFERENCES Programmed events
126. sholds determined by the switch See your dealer for details 6 22 13 TP800 900 Adjusting Filtration CLEANUP CYCLE OPTIONAL When a pump or blower is turned on by a button press a clean up cycle begins 30 minutes after the pump or blower is turned off or times out The pump and the ozone generator will run for 30 minutes or more depending on the system On some systems you can change this setting See the Preferences section MAIN FILTRATION Using the same navigation and adjustment as Setting the Time Filter Cycles are set using a start time and a duration Each set ting can be adjusted in 15 minute increments The panel calcu lates the end time and displays it automatically FILTER CYCLE 2 OPTIONAL FILTRATION Filter Cycle 2 is OFF by default oimply navigate to the Filter Cycle 2 line by pressing the Right Navigation Button and when is highlighted press Up or Down to toggle Filter Cycle 2 on and off When Filter Cycle 2 is ON it can be adjusted in the same manner as Filter Cycle 1 by navigating to the right It is possible to overlap Filter Cycle 1 and Filter Cycle 2 which will shorten overall filtration by the overlap amount PURGE CYCLES In order to maintain sanitary conditions as well as protect against freezing secondary water devices will purge water from their respective plumbing by running briefly at the beginning of each filter cycle If the Filter Cycle 1 duration is set for 24 hours
127. st 21 Pull the connector straight out 35 Motor Amperage Guidelines 23 Pump 1 43 NAVIGATION 54 PUMPS 56 5 69 Purge 57 Note Be careful when removing a heater assembly from a spa Recommended Parts to have For Service 5 7 plumbing system Water may splash out under pressure See next page for more illustrations bs Red to Black 240 3 gg C canadian Patent 2342514 Australien patent 272248 other patents bath orn and domestic applied fr and pending All material copyright of Balboa Water Group 85 Index of Paragraph Topics cont acu An 63 Remove both nuts that secure the element in place 53 Removing a System Circuit 50 Removing BP Expander Board an Alternate Way 50 Restricting Operation Locking the Panel 58 safety and Electrical Systems 20 safety Trip Pump Suction Blockage M033 68 SEO RD OE d 56 saving Your Dolphin 00655 75 scrolling IPA00 TP600 Messages 68 sensor A Fault Sensor B Fault Sensor A M031 Sensor B M032 62 sensor Balance is Poor M015 69 sensor Balance is 056 6
128. st checked and how hot was the water then If the spa has cooled see whether the problem can happen again this time watching carefully to see if there are additional clues leading to the OHH for example other messages that appear shortly before the OHH happens You find out the system keeps showing HFL or is now in LF or is shut down due to a dry fault Put the spa in test mode with the light on so that you see the two sensor temperatures Are they normal within 1 F 0 5 C when not heating How far apart are they when heating happens when they are 6 F 3 C apart 4 F 2 C on 120V and other low heater wattage systems see how quickly that happens after heating starts If Its getting close to that right away it s probably a consistent flow problem but if it s nowhere close to the HFL causing temperature difference the flow problem may be intermittent or only occur in certain specific situations TEST MODE Test modes vary for different systems and configurations Please refer to the specific Tech Sheet applicable MESSAGE CODES Refer to Tech Sheets for each system code a general set of codes for BP systems is found under the section TP400 TP600 Message Codes in this manual Message codes are the same for all panels Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343
129. systems only If your spa has this feature enabled by the manufacturer the GFCI Trip Test must occur to allow proper spa function Within 1 to 7 days after startup the spa will trip the GFCI to test it The number of days is factory programmed The GFCI must be reset once it has tripped After passing the GFCI Trip Test any subsequent GFCI trips will indicate a ground fault or other unsafe condition and the power to the spa must be shut off until a service person can correct the problem Key Indicates Flashing or Changing Segment Main Screen Indicates Alternating or Progressive Message every 1 2 second 2 3A temperature button used for Action While the Temperature is 20 Light or dedicated Choose button depending on control panel configuration still flashing press Light repeatedly until UTIL Utilities Waiting time that keeps the last change to a menu item appears in the LCD READY RANGE FLTRT Waiting time depends on menu item that reverts to original setting and ignores any change to that menu item Indicates a Menu Item that Depends on a Manufacturer Configuration and may or may not appear To FIRST item in Main Menu TEMP Range When the GFCI trips the spa will shut down T After the breaker is irm TRIP may also reset PASS will Only if GFCI One of these screens appear briefly ap
130. thods and materials used to complete the electrical installation of the BP control systems must be in accordance with the National Electrical Code or the Canadian Electric Code as well as any local electrical codes in effect at the time of installation The selection of electrical materials required to accomplish this installation and the installation of the control system must be made by or be under the direct supervision of a qualified electrician systems herein are classified as a continuous duty appliance and is intended primarily for installation at a single family dwelling The installation recommendations and instructions contained in this manual are directed solely toward these Issues WARNING If there is any doubt whether the system that you are repairing does not have these features contact a licensed qualified electrician Do not attempt to modify the wiring yourself Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Warning Qualified Technician Required for Service and Installation Basic Installation and Configuration Guidelines Use minimum 6AWG copper conductors only Torque field connections between 21 and 2
131. to a standard menu and vice versa For the system to be changed from one menu structure to another is dependent on whether that option was programed into the system at the time of manufacturing CHANGING MENUS THROUGH CONFIGURATIONS If the option of an alternate menu structure is available then it Is possible to change the simplified menu to a standard menu and vice versa technician must refer to the Tech Sheet of that particular system to see what configuration if any is available For instance if a technician plans to install or modify a Sunrise opas BP 240V system in this example and that system has standard menus that he wishes to change to simplified menus he would refer to Tech Sheet SR240BP5 No 56415 97 Rev A Page two provides information in the System Revision History 240V only version with both Simplified Menus and Full Menus The next giveaway of dual menu options is the section headers on the following pages See below e 3 An option is given to use Setup 1 or Setup 7 e Below that an option is given to use Setup 2 or Setup 8 Page 4 An option 18 given to use Setup 3 or Setup 9 In these three examples out of six possible dual menu options available for this system Setups 1 2 or 3 could be chosen for a simplified menu Of course the option is open to configure counterpart control system to standard menus by choosing Setup 7 8 or 9 respectively Headings of Setups 1 2 amp
132. umpers Heater Assembly Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 42211 C Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group 1 TP Panel Overview and User Guides System Models BP2000G1 and other BP Series Systems as required Panel Model TP900 Series 800 Series Software Version s Software versions vary and are constantly changing See Tech Sheets for latest version and software compatibility TP900 User Guide 40985 BALBOA System Models BP500 and other BP Series Systems as re quired Panel Model TP600 Series TP400 Series Software Version s Software versions vary and are constantly changing See lech Sheets for latest version and software compatibility e User Guide 40940 User Interface and Programming Reference Standard Menus e User Guide 42185 Ref Card 40947 User Interface and Programming Reference Simplified Menus See section TP400 TP600 Simplified Panel Operations for more information NOTE TP panels work with all BP Spa Control Systems They all have capabilities for navigation setting functions and modes such as time temperature filter cycles preferences sensor related messages
133. y Main Screen READY RANGE FLTRI If the Control Panel does not have a Warm Up button but rather a single Temp button use the Temp button in place of the Warm button in the instruction above The flow chart assumes a single Temperature Button 46 Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 b2 6 22 13 Canadian Patent 2342614 Australian patent 2373248 other patents both foreign and domestic applied for and pending All material copyright of Balboa Water Group Setup Changes with DIP Switch 1 ON BP2500 Note For complete variations of equipment configurations and setups the latest Tech Sheet should be obtained on the system you re working on The information for setup changes is included here in the event you have wiring diagrams available and to facilitate a better understanding of how setup changes are made TEST MENU ACCESS S1 SWITCH 1 ON SERVICE TECHNICIAN ONLY DANGER HIGH VOLTAGE WILL BE ACCESSIBLE SERVICE TECHNICIAN ONLY While the system is running move Switch 1 on 51 on the Main circuit board to ON he system will enter Test Mode Moving DIP Switch 1 to OFF will exit lest Mode SOFTWARE SETUPS BP2500 Under the TEST Menu the Setup screen will allow changing the Setup from 1 to any number established by the manufacturer Changing the Setup may require wiring changes
134. y turning the pump off and on will help it to prime Do not do this more than 5 times If the pump s will not prime shut off the power to the spa Important pump should not be allowed to run without prim ing for more than 2 minutes Under NO circumstances should a pump be allowed to run without priming beyond the end of the 4 5 minute priming mode Doing so may cause damage to the pump and cause the system to energize the heater and go into an overheat condition EXITING PRIMING MODE You can manually exit Priming Mode by navigating to the Back button on the Priming Mode Screen Note that if you do not manually exit the priming mode as described above the priming mode will be automatically terminated after 4 5 minutes Be sure that the pump s have been primed by this time Once the system has exited Priming Mode the top side panel will display the Main Screen but the display will not show the temperature yet as shown below This is because the system requires approximately 1 minute of water flowing through the heater to determine the water temperature and display it e numbers are Message Codes e A message with an asterisk can be reset from the topside panel Manufactured under one or more of these patents U S Patents 5332944 5361215 5550753 5559720 5 883 459 6253227 6282370 6590188 6976052 6965815 7030343 7417 834 52 4221 C Canadian Patent 2342614 Australian patent 2373248 other pate

42211 C_BWG 60Hz BP Troubleshooting Service Manual_062213

Contents

Download Pdf Manuals

Related Search

Related Contents