ZyXEL Communications Modem 841-25 User's Manual
Contents
1. 5 About VDSL 5 Packaging List 5 Key Features 5 The Front Panel 5 Description of LEDs 6 The Rear Panel 6 PHONE Port 6 VDSL Port 6 LAN 10 100M Port 6 POWER 12V AC Port 7 Turning the Prestige On 7 Troubleshooti2. Prestige 841 25 VDSL Modem User s Guide May 2004 Prestige 841 25 User s Guide 1 Table of Contents Table of Contents 1 Copyright 2 Disclaimer 2 Trademarks 2 CE Mark Warning 2 FCC Statement 2 Information for Canadian Users 3 ZyXEL Limited Warranty 3 Customer Support 4 Syntax Conventions in this Guide 5 About Your Prestige
3. 10M 100M LED s are off Check the connection between the Prestige and the LAN devices Refer to The Rear Panel section If the problem continues contact your DSL service provider I cannot connect to the Internet Contact your DSL service provider Operating Environment Ensure optimal performance by adhering to the operating parameters listed next Temperature 0o 50o Celsius 32o 122o Fahrenheit Humidity 10 90
4. implied including any implied warranty of merchantability or fitness for a particular use or purpose ZyXEL shall in no event be held liable for indirect or consequential damages of any kind of character to the purchaser Products must be returned Postage Prepaid It is recommended that the unit be insured when shipped Any returned products without proof of purchase or those with an out dated warranty will be repaired or replaced at the discretion of ZyXEL and the customer will be billed for parts and labor All repaired or replaced products will be shipped by ZyXEL to the corresponding return address Postage Paid USA and territories only If the customer desires some other return destination beyond the U S borders the customer shall bear the cost of the return shipment This warranty gives you specific legal rights and you may also have other rights that vary from state to state Registration Please register your Prestige fast easy online registration at www zyxel com for free product updates and information Prestige 841 25 User s Guide 4 Customer Support Please have the following information ready when you contact customer support Prestige model and serial number Warranty Information Date that you received your Prestige Brief description of the problem and the steps you took to solve it SUPPORT E MAIL TELEPHONE1 WEB SITE METHOD LOCATION SALES E MAIL FAX1 FTP SITE REGULAR MAIL support zyx
5. ce with FCC Part 15 and it is the responsibility of the user to provide and use shielded RS 232 cables Prestige 841 25 User s Guide 3 Information for Canadian Users The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Industry Canada label does not guarantee that the equipment will operate to a user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment For their own protection users should ensure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected toge
6. el com tw 886 3 578 3942 www zyxel com www europe zyxel com ftp zyxel com WORLDWIDE sales zyxel com tw 886 3 578 2439 ftp europe zyxel com ZyXEL Communications Corp 6 Innovation Road II Science Park Hsinchu 300 Taiwan support zyxel com 1 800 255 4101 1 714 632 0882 www us zyxel com NORTH AMERICA sales zyxel com 1 714 632 0858 ftp us zyxel com ZyXEL Communications Inc 1130 N Miller St Anaheim CA 92806 2001 U S A support zyxel de 49 2405 6909 0 www zyxel de GERMANY sales zyxel de 49 2405 6909 99 ZyXEL Deutschland GmbH Adenauerstr 20 A2 D 52146 Wuerselen Germany 33 0 4 72 52 97 97 FRANCE info zyxel fr 33 0 4 72 52 19 20 www zyxel fr ZyXEL France 1 rue des Vergers Bat 1 C 69760 Limonest France support zyxel es 34 902 195 420 SPAIN sales zyxel es 34 913 005 345 www zyxel es ZyXEL Communications Alejandro Villegas 33 1 28043 Madrid Spain support zyxel dk 45 39 55 07 00 www zyxel dk DENMARK sales zyxel dk 45 39 55 07 07 ZyXEL Communications A S Columbusvej 5 2860 Soeborg Denmark support zyxel no 47 22 80 61 80 www zyxel no NORWAY sales zyxel no 47 22 80 61 81 ZyXEL Communications A S Nils Hansens vei 13 0667 Oslo Norway support zyxel se 46 31 744 7700 www zyxel se SWEDEN sales zyxel se 46 31 744 7701 ZyXEL Communications A S Sj porten 4 41764 G teborg Sweden FINLAND support zyxel fi 358 9 4780 8411 ww
7. llowing items come with your Prestige This User s Guide One AC Power Adaptor One twisted pair telephone cable One straight through Ethernet cable Key Features One RJ 45 10 100 Mbps Ethernet One RJ 11 VDSL port Built in VDSL splitter Plug and Play No console port or configuration required Ethernet Bridging with an IP sharing device The Front Panel All LEDs are located on the front panel Prestige 841 25 User s Guide 6 Description of LEDs LED COLOR STATUS MEANING PWR Green On The Prestige is receiving power LAN 10M Green On The Prestige has a successful 10Mb Ethernet connection Blinking Data is being sent or received LAN 100M Amber On The Prestige has a successful 100Mb Ethernet connection Blinking Data is being sent or received VDSL Green On The Prestige has a successful VDSL connection Blinking The Prestige is connecting to a VDSL line or has problem establishing a VDSL connection Off The VDSL port is not connected to the telephone jack The Rear Panel The rear panel of the Prestige is shown next All the ports are located on the rear panel PHONE Port Connect the Prestige port labeled PHONE into a telephone or an ISDN TA using a telephone cable VDSL Port Connect the Prestige port labeled VDSL into the telephone jack using a telephone cable LAN 10 100M Port Plug one end of the straight through Ethernet cable into the LAN 10 100M port on your Prestige and plug the othe
8. mplies with Part 15 of FCC rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and the receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Notice 1 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice 2 Shielded RS 232 cables are required to be used to ensure complian
9. ng 7 Operating Environment 7 Prestige 841 25 User s Guide 2 Copyright Copyright 2004 by ZyXEL Communications Corporation The contents of this publication may not be reproduced in any part or as a whole transcribed stored in a retrieval system translated into any language or transmitted in any form or by any means electronic mechanical magnetic optical chemical photocopying manual or otherwise without the prior written permission of ZyXEL Communications Corporation Published by ZyXEL Communications Corporation All rights reserved Disclaimer ZyXEL does not assume any liability arising out of the application or use of any products or software described herein Neither does it convey any license under its patent rights nor the patent rights of others ZyXEL further reserves the right to make changes in any products described herein without notice This publication is subject to change without notice Trademarks Trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners CE Mark Warning In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This device co
10. r end into your computer Prestige 841 25 User s Guide 7 POWER 12V AC Port Use only the included power adaptor Connect the female end of the power adaptor into the port labeled POWER 12V AC on the rear panel of your Prestige Plug the male end into a power source wall outlet The Prestige turns on Check the LEDs on the front panel Turning the Prestige On After you turn on the Prestige and have a successful VDSL connection test your Internet connection by visiting www zyxel com If you have problems connecting see the Troubleshooting section Troubleshooting Make sure you have securely attached the proper cables to the proper ports Refer to The Rear Panel section for this information If your Prestige still does not work properly refer to the table shown next PROBLEM CORRECTIVE ACTION The PWR LED is not on when I turn the Prestige on You might have used the wrong power adaptor Use the included power adaptor only Refer to the power specifications Use a different power outlet Disconnect and connect the power adaptor to turn on the Prestige again Your Prestige or power adaptor may have malfunctioned Contact your local vendor The VDSL LED is not on or is blinking Make sure the Prestige is connected to a power source and is turned on Check the connection to the telephone wall jack Connect the VDSL port to a different telephone wall jack If the problem continues contact your DSL service provider The LAN
11. ther This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate Note This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of Industry Canada ZyXEL Limited Warranty ZyXEL warrants to the original end user purchaser that this product is free from any defects in materials or workmanship for a period of up to two years from the date of purchase During the warranty period and upon proof of purchase should the product have indications of failure due to faulty workmanship and or materials ZyXEL will at its discretion repair or replace the defective products or components without charge for either parts or labor and to whatever extent it shall deem necessary to restore the product or components to proper operating condition Any replacement will consist of a new or re manufactured functionally equivalent product of equal value and will be solely at the discretion of ZyXEL This warranty shall not apply if the product is modified misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or
12. w zyxel fi ZyXEL Communications Oy Malminkaari 10 00700 Helsinki Finland 1 is the prefix number you enter to make an international telephone call Prestige 841 25 User s Guide 5 Syntax Conventions in this Guide The Prestige 841 25 VDSL Modem may be referred to as the Prestige in this guide About Your Prestige The Prestige is a high performance cost effective VDSL Very High Speed Digital Subscriber Line modem Your Prestige can access the Internet LAN via a telephone line The Prestige supports symmetric and asymmetric transmission speeds of 5 10 and 15Mbps The actual rate depends on the copper category of your telephone wires distance from the central office and the type of VDSL service you subscribe to Its 10 100M auto negotiating LAN interface enables fast data transfer of either 10Mbps or 100Mbps in half duplex or full duplex mode depending on your Ethernet network See the following section for more background information on VDSL Your Prestige is easy to install You do not need to do any configuration All the configuration is done at the DSLAM end About VDSL VDSL is a DSL technology that offers very high transmission that is suitable for bandwidth demanding and video rich applications such as streaming video services and VDSL supports both symmetric and asymmetric transmission rates using existing telephone wires giving the equivalence of traditional T1 E1 service at a fraction of the cost Packaging List The fo
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