Viking SQRG-12 User's Manual
Contents
1. Earth Ground Note For proper ground start operation DIP switches 1 12 must be set to OFF as shown above RESET SEQUENTIAL RING GENERATOR gt CONTROL LINE VIKING MODEL SQRG 12 TAN ial Rear View of the SQRG 12 ij sin T AAAA f DAMMA Earth Ground Note For proper ground start operation DIP switches FE 1 12 must be set to OFF as shown above ON OFF Nobe Earth Ground is only required in ground start or master slave applications Notes If the PABX does not recognize lines on the TMS 12A as busy and call crashing is observed set up those lines as incoming only trunks on the PABX If those lines must be used for inbound and outbound calls set DIP switch 3 to on and switch 2 to off on the TMS 12A Do not install bridging clips on any connections which connect the two halves of the punch down terminal block Bridge clips should only be installed as a method of bypassi2. Be sure to include your return shipping address inside the box We cannot ship to a PO Box 4 RA number on carton In large printing write the R A number on the outside of each carton being returned RETURNING PRODUCT FOR EXCHANGE The following procedure is for equipment that has failed out of box within 10 days of purchase 1 Customer must contact Viking s Technical Support at 715 386 8666 to determine possible causes for the problem The customer MUST be able to step through recommended tests for diagnosis 2 If the Technical Support Product Specialist determines that the equipment is defective based on the customer s input and troubleshooting a Return Authorization R A number will be issued This number is valid for fourteen 14 calendar days from the date of issue 3 After obtaining the R A number return the approved equipment to your distributor referencing the R A number Your distributor will then replace the product over the counter at no charge The distributor will then return the product to Viking using the same R A number 4 The distributor will NOT exchange this product without first obtaining the R A number from you If you haven t followed the steps listed in 1 2 and 3 be aware that you will have to pay a restocking charge LIMITED WARRANTY Viking warrants its products to be free from defects in the workmanship or materials under normal use and service for a period of one year from the date of purc
3. KSU The SQRG 12 is capable of this mode of oper ation when DIP switch 3 on the TMS 12A is in the on position or the TMS 6X has special software TMX PRAL installed A SQRG 12 Operation when Ringing Calls in Sequence When the SQRG 12 is used with loop start C O lines and you want the calls to ring through to the telephones in sequence one at a time use J2 to block C O ringing from passing to the PABX or KSU As a call rings in the TMS 6X or TMS 12A detects the ring ing and tells the SQRG 12 to ring that line through to the PABX or KSU only if this line is the oldest call If a live operator does not answer the TMS 6X or TMS 12A will answer the call play the message and put the caller on hold while continuously commanding the SQRG 12 to re ring that line into your system As new calls ring in on other lines the SQRG 12 blocks these calls from ringing through to the PABX or KSU until they have become the oldest call Once an operator answers the oldest ringing call the TMS 6X or TMS 12A will begin ringing the next oldest call through to the PABX or KSU This process of ringing calls through one at a time will continue until the operators have answered all holding or ringing calls B SQRG 12 Operation when Ringing All Calls When the SQRG 12 is used with either loop or ground start C O lines and you want all holding or ringing calls re rung through to the telephones use J1 to pass tip ground for ground start trunks and ringing
4. not included he necessary modifications to maintain uninterrupted service f trouble is experienced with the SQRG 12 for repair or warranty information please contact Viking Electronics Inc 1531 Industrial Street Hudson W 54016 715 386 8666 f the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to Party Line Service is subject to State Tariffs Contact the state public utility commission public service com mission or corporation commission for information WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges PART 15 LIMITATIONS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radi ate radio frequency energy and if not installed and used
5. sequencer IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT PLEASE CONTACT VIKING TECHNICAL SUPPORT AT 715 386 8666 Our Technical Support Department is available for assistance Monday 8am 4pm and Tuesday through Friday 8am 5pm central time So that we can give you better service before you call please 1 Know the model number the serial number and what software version you have see serial label 2 Have your Technical Practice in front of you 3 Itis best if you are on site RETURNING PRODUCT FOR REPAIR The following procedure is for equipment that needs repair 1 Customer must contact Viking s Technical Support Department at 715 386 8666 to obtain a Return Authorization RA number The customer MUST have a complete description of the problem with all pertinent information regarding the defect such as options set conditions symptoms methods to duplicate problem frequency of failure etc 2 Packing Return equipment in original box or in proper packing so that damage will not occur while in transit Static sensitive equipment such as a circuit board should be in an anti static bag sandwiched between foam and individual ly boxed All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment Include ALL parts of the equipment C O D or freight collect shipments cannot be accepted Ship cartons prepaid to Viking Electronics 1531 Industrial Street Hudson WI 54016 3 Return shipping address
6. IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHIC H PROVIDES FOR DISCLAIMER OF WARRANTIES EXCLUSION OF CONSEQUENTIAL DAMAGES AND EXCLU SIVE REMEDY AND LIMITATION OF LIABILITY ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH FCC REQUIREMENTS his equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the side of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXx If requested this number must be provided to the telephone company he REN is used to determine the number of devices that may be connected to a telephone line Excessive REN s ona telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of he REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as deter mined by the total REN s contact the local telephone company For products approved after uly 23 2001 the REN for his product is part of the product identifier that has the format US AAAEQ T XXXX The digits represented by are the REN without a decimal point eg 03 is a REN of 0 3 For earlier products the REN is separately shown on the label he plug used to connect this equipment to the premises wir
7. d is only required in ground start applications Notes If the PABX does not recognize lines on the TMS Xas busy and call crashing is observed set up those lines as incoming only trunks on the PABX If those lines must be used for inbound and outbound calls you must use the special software TMX PRAL Contact Viking product support at 715 386 8666 for more information Do not install bridging clips on any connections which connect the two halves of the punch down terminal block Bridge clips should only be installed as a method of bypassing equip ment In order for the SQRG 12 to work properly the four wire modular jack must be installed between the TMS CONTROL LINE on the SQRG T2and the SQRG jack on the TMS 6X0r TMB 2A B Installing the SQRG 12 with the TMS 12A 1 Wiring Rear View of the TMS 12A Loop Start TMS 12A DIP Switches UP DOWN UP Ground Start TMS 12A DIP Switches DOWN UP UP 2 Wiring Table for the TMS 12A 1 12 C O Lines Punchdown Ground Start or Ring All Lines Loop Start RJ21X Male Jack not included Terminal ON ON Block with Note Earth ground is required W Split Center in ground start applications not included Siemans 566B3 50 13 8V AC Trunk Inputs Adapter Marconi of PABX KSU included R66B3 50
8. g TECHNIICAIL sere j Sequential Ring P ractice Generator TELECOM SOLUTIONS FOR THE 21ST CENTURY July 28 2006 Allow Multiple Attendants to Answer Sequenced Calls While Eliminating Call Crashing The SQRG 12 Sequential Ring Generator is designed for applications where more than one person answers incoming calls and those persons may be in locations where the TMS 6X or TMS 12A is not visible The SQRG 12 eliminates confusion about which line to answer next by displaying the oldest call as a ringing line on all phones in the phone system Applications Fea tures ee e Generate automatic oldest call notification for the TMS 6X e Compatible with ground or loop start lines f bet e Generate automatic oldest call notification for e Re rings calls held by Viking s TMS 6X or the TMS 12A TMS 12A Call Sequencers a f e Eliminates call crashing on outbound calls e Selectable ring cadence when used with Viking s TMS 6X or TMS 12A Call Sequencers e 10 REN load total Specifications Power 120V AC 13 8V AC 1 25A UL listed adapter pro vided Phone 715 386 8861 Dimensions 210mm x 160mm x 44mm 8 25 x 6 25 x 1 75 wa Shipping Weight 1 36 Kg 3 Ibs info vikingelectronics com Environmental 0 C to 32 C 32 F to 90 F with 5 to 95 non condensing humidity http www vikingelectronics com BEN 100 ttp ge ectronics co Connections 2 RJ21X jacks 1 RJ14 jack Maximum Run 305m 1000 ft between SQRG 12 and
9. hase from any authorized Viking distributor or 18 months from the date manu factured which ever is greater If at any time during the warranty period the product is deemed defective or malfunctions return the product to Viking Electronics Inc 1531 Industrial Street Hudson WI 54016 Customer must contact Viking s Technical Support Department at 715 386 8666 to obtain a Return Authorization R A number This warranty does not cover any damage to the product due to lightning over voltage under voltage accident misuse abuse negligence or any damage caused by use of the product by the purchaser or others NO OTHER WARRANTIES VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FIT NESS FOR ANY PARTICULAR PURPOSE EXCLUSION OF CONSEQUENTIAL DAMAGES VIKING SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO PURCHASER OR ANY OTHER PARTY FOR CONSEQUENTIAL INCIDENTAL SPECIAL OR EXEMPLARY DAM AGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY WHETHER IN AN ACTION BASED ON CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY OR ANY OTHER LEGAL THEORY ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT OR AT VIKING S OPTION REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED IT
10. in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense RESET gt SEQUENTIAL RING GENERATOR CONTROL LINE VIKING in MODEL SQRG 12 aad power C finn s 1J5AMAX sin cnc i WY DIP Switches Fn 1234 Earth Ground Note Earth ground is required in ground start applications 13 8V AC Trunk Inputs Adapter of PABX KSU included 2 Wiring Table for the TMS 6X i D 1 D Rear View of the SQRG 12 Ches age tg Y 00 O00 O00 A O00 O00 ood i D 1 m E Hey a0 Ondo Con oOo oo N U0 O00 00 O00 Dl eas o ola ala alw wln n I Earth Ground Note Earth Groun
11. ing and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA If your home has specially wired alarm equipment connected o the telephone line ensure the installation of this SQRG 12 does not disable your alarm equipment If you have ques ions about what will disable alarm equipment consult your telephone company or a qualified installer the SQRG 12 causes harm to the telephone network the telephone company will notify you in advance that temporary iscontinuance of service may be required But if advance notice isn t practical the telephone company will notify the cus comer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe itis nec essary he telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make Installation Applications A Installing the SQRG 12 with the TMS 6X 1 Wiring Rear View of the TMS 6X Ground Start or Ring All Lines 120V AC VIKING ELECTRONICS INC HUDSON Wi 54016 Loop Start sone mmovoume LALSLLO uiai as O elm 1 6 C O Lines Punchdown Terminal Block with Split Center not included Siemans 566B3 50 Marconi R66B3 50 RJ21X Male Jack
12. ng equipment In order for the SQRG 12 to work properly the four wire modular jack must be installed between the TMS CONTROL LINE on the SQRG 12 and the SQRG jack on the TMS 12A Programming Sater Poston becomes o U Receive line status data from the TMS 6X Receive line status data from the TMS 12A Ring cadence 1 sec on 3 sec off SEQUENTIAL RING GENERATOR VIKING DIP Switches rin 1234 Ring cadence 2 sec on 4 sec off MODEL SQRG 12 Unused Leave in OFF position Unused Leave in OFF position Operation The SQRG 12 is a sequential ring generator option for use with the TMS 6X and TMS 12A The SQRG 12 will re ring lines for the KSU PABX based on line status information from the TMS 6X or TMS 12A The SQRG 12 is designed for applications where more than one person answers incoming calls or in locations where the TMS 6X or TMS 12A front panel display is not visible The SQRG 12 eliminates confusion about which line to answer next by only ringing the old est call to the key system or PABX In some applications it is desirable to have the SQRG 12 re ring all calls that are ringing or holding within the call sequencer This is required in many PABX applications and some key system applications to prevent call crashing glare problems when the C O lines con nected to the TMS 6X or TMS 12A are also used for outgoing calls by the PABX or
13. through to the PABX or KSU Note internal DIP switch es 1 through 12 must be set to OFF anytime you use the J1 jack The J1 jack is a straight through jack so in the idle state the C O tip and ring are passed straight through to the PABX or KSU When the TMS 6X or TMS 12A recognize that there is an incoming call on a line the call sequencer commands the SQRG 12 to re ring that line along with any other lines that are ringing or holding While the SQRG 12 is ringing a given line position of the PABX or KSU the SQRG 12 constantly maintains a grounded tip condition for ground start lines supplies 48V DC battery on the ring side of the phone line and superimposes its high voltage ringing on this 48V DC This is purposely part of the SQRG 12 design to give the ground trunk card in the PABX or KSU the impression that the line is a ringing line that has never been answered even though the TMS 6X or TMS 12A may be holding a call on that line All calls will continue to ring through to the PABX or KSU until the call is answered by a live operator or the caller hangs up abandons Although the J1 jack was designed for ground start C O lines it also works properly for loop start C O lines when using the ring all lines mode Product Support Line 715 386 8666 Fax Back Line 715 386 4345 Fax Back Doc 060 Printed in the U S A ZF290950 Rev D
Download Pdf Manuals
Related Search