TANDBERG IP GW 3500 User's Manual
Contents
1. and Understanding the dial plan Step six Configure an operator optional An operator is a person who can put calls through on the IP GW You can use the dial plan to automatically connect calls to an operator you can have the operator as an option on an auto attendant menu and connection to an operator is an option for failed calls An operator connects the calls one by one as calls reach the top of the operator s call queue which is displayed on the operator s web page and is automatically refreshed An operator can put calls through to configured endpoints and call groups that have been given names in the system or to any other endpoint by manually entering the IP address or E 164 number of the endpoint You can configure one or more operators To configure an operator go to Settings gt Operator For more information refer to the online help topics Understanding operator features and Configuring operator settings Step seven Add endpoints and call groups optional You can pre configure a list of endpoints on the IP GW For these endpoints an operator or caller can simply choose the endpoint s name from an onscreen address book rather than having to type in the endpoint s address when a caller wants to be connected to that endpoint You can group configured endpoints into call groups When a call group receives a call all endpoints in the call group will ring and the first to be answered will t2. refer to the online help topic Configuring IP routes settings Step four Configure an H 323 gatekeeper or SIP registrar optional If you have H 323 endpoints using an H 323 gatekeeper can make it easier for callers to make their call You can configure the IP GW to use an external gatekeeper or its own built in gatekeeper If you have SIP endpoints using a SIP registrar can make it easier for callers to make their call To configure the use of an H 323 gatekeeper go to Settings gt H 323 To configure the use of a SIP registrar go to Settings gt SIP For more information refer to the online help topics Configuring H 323 settings and Configuring SIP settings Configuring the IP GW Step five Configure the auto attendant menus optional Depending on the proposed configuration of your dial plan and the settings for failed calls callers can be connected to an auto attendant menu The IP GW provides a highly flexible menu creation feature This enables you to create a menu or a multi layered menu structure to provide end users with the options they require when they connect to the IP GW Menus can provide end users with access to videos operators address books dial it yourself functions and audio files To configure auto attendant menus go to Menus gt Menu builder For more information refer to the online help topics Creating auto attendant menus Configuring failed call settings
3. IP GW Before you start AN IMPORTANT Before installing the IP GW you must read the safety information at http www codian com safety htm Step one Connect power Connect the power connector on the rear of the unit to the power supply using the supplied power cable There is no On Off switch Connecting power causes the Power LED to light blue and when the IP GW has booted which can take up to two minutes the Status LED will light green Step two Connect to Ethernet Ports A and B Connect an Ethernet cable from Ethernet Port A to an Ethernet switch rather than a hub to minimize interference from other devices on the network The Ethernet port is a 10 100 1000 Mbps auto sensing connection Connect Port A to your local network and connect Port B to a second subnet or the internet depending on your application of the IP GW A Do not connect Ethernet Port A and Ethernet Port B to the same subnet Initial configuration Initial configuration Step one Connect to the console port 1 2 4 Ensure power is connected to the IP GW and the Status LED is green Connect the console port of the IP GW to the serial port of your PC using the blue RJ45 to DB9 cable supplied Use a serial terminal program such as SecureCRT or HyperTerminal to connect to the IP GW Set your terminal software to the following settings e Baud rate 38400 e Data bits 8 e Parity none e Stop bits 1 e Flow control none Press Enter
4. Codian IP Gateway IP GW 3500 Series Getting started TANDBERG Codian IP Gateway IP GW 3500 Series Getting started Copyright O Codian 2008 All rights reserved This Getting Started Guide may not be copied photocopied translated reproduced or converted into any electronic or machine readable form in whole or in part without prior written approval of Codian Limited Codian Limited reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of Codian Limited to provide notification of such revision or change Codian Limited provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose Codian Limited may make improvements or changes to the product s and or the program s described in this documentation at any time All other product and company names herein may be trademarks of their respective owners 61 0014 03 rev 01 TANDBERG Philip Pedersens vei 20 1366 Lysaker Norway Telephone 47 67 125 125 Telefax 47 67 125 234 Video 47 67 117 777 E mail tandberg tandberg com www tandb erg com Table of contents General information nissene iian ea aa E i anhalten 1 About the IP Gateway IP GW 1 Package contents el Port a
5. Displaying and testing the dial plan Checking for updates Checking for updates It is a good idea to regularly check for updates to the main IP GW software image This section describes how to upgrade the IP GW using the web interface Note that you can also upgrade the IP GW using FTP this can be more reliable if you are upgrading the device remotely Upgrading your device via FTP is described in the release notes that are available alongside the software images in the support section of the Codian web site www codian com To check for and download updates 1 2 3 4 Log in to the IP GW web interface and go to Status gt General Make a note of the software version that is currently installed Go to the support section of www codian com and check if a more recent release is available for the IP GW If a more recent release is available download it and save it locally To upgrade the IP GW UO Ne Unzip the software release file that you downloaded In the IP GW web interface go to Settings gt Upgrade In the Main software image section click Browse and locate the unzipped file Click Upload software image The browser begins uploading the file to the IP GW and a new browser window opens to indicate the progress of the upload When finished the browser window refreshes and indicates that the software upgrade is complete and a Shut down IP GW button is displayed Click Shut down IP GW confirm shut d
6. The following command prompt appears on the terminal IPGW gt Step two Configure Ethernet Port A The default setting for the IP GW Ethernet ports is auto sensing mode If the switch ports to which you connect the IP GW are not also set to auto sensing mode then you need to configure the IP GW Ethernet ports to use the same speed and duplex mode A Both ends of the Ethernet connection must be configured in the same way For example either configure both ends of the link to be auto sensing or configure both ends to operate at the same speed and duplex To establish a 1000Mbps connection both ends of the link must be configured as auto sensing To configure Ethernet Port A enter the following for auto sensing mode ethertype auto or to configure a speed and duplex use the following command ethertype lt 10 100 gt lt half full gt For example to configure a full duplex 100Mbps link enter ethertype 100 full To display the current configuration and status of the Ethernet ports enter status Step three Assign an IP address to Port A The default setting for the IP GW is to use DHCP to obtain an IP address for Port A You can assign a static IP address if you prefer or if a DHCP server is not available If you want the IP address of the IP GW to be assigned by your DHCP server omit this step To assign a static IP address use the following command static lt IP address gt lt netmask gt lt default ga
7. ake the call Call groups can be useful in organizations that have for example sales or support teams where anyone from the team can take a call An operator or caller can choose a call group to which to connect an incoming call from the address book When you configure endpoints and call groups you can select whether or not that endpoint or call group will be shown in the address book Callers can connect to that endpoint without the caller having to know its address To configure endpoints and call groups go to Endpoints For more information refer to the online help topics Configuring endpoints and Configuring call groups Step eight Configure the dial plan The default behavior of the IP GW is to reject all calls You must configure a dial plan to allow permitted calls to be placed The dial plan is in two parts a dial plan for calls arriving on Port A and a dial plan for calls arriving on Port B There are a number of different ways in which you can use the dial plan For example you can configure a particular prefix that will forward calls to the operator and another to connect callers to the auto attendant To configure the dial plan go to Dial plan Dial plan configuration with supporting examples is explained in greater detail in the online help refer to the topics Understanding the dial plan Adding and updating dial plan rules Example dial plan rules Dial plan syntax and
8. he form to assist the technical support team in resolving your problem e the serial number and product model number for example IP GW 3510 of the unit e the software build number to find this in the web interface go to Status gt General e where you purchased the unit e your contact email address or telephone number Technical specifications Technical specifications Power requirements Table 2 IP GW ratings Rating Value Nominal voltage 115V to 230V 50 60 Hz Current rating 2A Maximum Supply voltage range 100 to 240V 50 60 Hz Over current protection Ensure the supply to this unit is protected by a branch circuit protector rated by a maximum of 20A Caution over current devices must meet applicable national and local electrical safety codes and be approved for the intended application Operating environment The IP GW must only be used within the following environmental conditions Table 3 Operating environment Environment Temperature Humidity Operating environment 0 C to 35 C 10 to 95 non condensing Non operating environment 10 C to 60 C 10 to 95 non condensing Optimum operating environment 21 C to 23 C 45 to 50 non condensing Anti static precautions When servicing or removing components or connections first attach an anti static wrist strap to an appropriate earth point 13 61 0014 03
9. nd LED location aal LED Behavior curriani Era 2 Connecting the IP GW essrsssseerssssevssssveressssvssssseresssersssssrsssssersesssrssssseressssrsssssrsssssersssssrsesseren 4 Before you start uunnugasjspnngernenasmisennejnrdjarinighnssssane 4 Step one Connect POWET i sesressreserserssessesseenerssransansesserseassessesseensensensesssensrsnsansensene 4 Step two Connect to Ethernet Ports A and B Initial configuration ssesessesesssseessssevessseressssesensssseres Step one Connect to the console port Step two Configure Ethernet Port A Step three Assign an IP address to Port nersssseersssesrssseresssversssvsessssssesssesenes 6 Step four Discover the IP address of the IP GW rmseseeseresseveserersseerssevsssrssse 6 Gonfiguring the IP GW un ehren eden A 7 Step one Log in to the IP GW emesseeeseresseersserrsseersseevsserssserssseer vi Step two Configure Ethernet Port B settings optional se Step three Configure the default gateway and routes optional 8 Step four Configure an H 323 gatekeeper or SIP registrar optional 8 Step five Configure the auto attendant menus optional 9 Step six Configure an Operator optional neseersseesseresseeessereseersseevsseevssserssse 9 Step seven Add endpoints and call groups optional nssesererservsseevsssenes 10 Step eight Configure the dial plan Checking for updates ssnesseersssesvssseverssvsersssssers
10. ower LED LED behavior Table 1 describes the behavior of the LEDs Table 1 IP GW LED behavior LED Color Indicates Compact Flash Activity Flashing green One of gt the IP GW is booting gt a configuration change has been made the configuration is being transferred by FTP Console Link Green A PC is connected to the console port Status Green The IP GW is operating normally Alarm Red The IP GW is booting or has developed a fault for example gt temperature is outside normal limits gt fan failure gt battery failure of the internal clock Refer to the web interface for more information about the problem go to Status gt Health System Load Green The IP GW is processing data The LEDs represent the media processing load of the IP GW The column numbered 1 represents audio load The other columns represent video DSP load Media processing load is also displayed in the web interface go to Status gt General to see the percentage load General information Table 1 IP GW LED behavior continued LED Color Indicates Ethernet Port Status for each Ethernet port FDX Green The link has been negotiated as a full duplex link Act Green Packets are being transmitted on this port Link Green The speed of the link from this port which is either 10 100 or 1000 Mbps Power Blue The IP GW is receiving power Connecting the
11. own and restart the IP GW N Note that shutting down the IP GW will disconnect all callers Troubleshooting and technical support information Using the event log to help solve a problem Unless you are experiencing a problem all event logging sources should be set to the default which is Errors warnings and information For more information about configuring the event log refer to the online help accessible from the web interface You can use the event log to produce debugging information to assist technical support in solving your problem However we recommend that you only alter the setting of the event log under the guidance of technical support In particular you should not turn on event logging sources without good cause or advice from technical support A Increasing logging can degrade system performance Getting more help If the documentation does not answer your question or you have a problem with one of our products 1 Refer to the Technical FAQ section of the web site We keep the Technical FAQ section up to date with the latest information from our technical support team regarding the resolution of customer issues 2 Contact your reseller Our resellers have a wealth of experience with our products and this is often a quick way of solving a problem 3 If your query remains unsolved there is a web form in the Support area of the web site that you can complete Ensure that you provide all the details requested by t
12. seserssvsersssssesssssersesssenee Troubleshooting and technical support information Using the event log to help solve a problem Getting more help Technical specifications Anti static precautions General information General information About the IP Gateway IP GW The IP GW isa voice and video gateway that allows calls to be made between pairs of IP endpoints that cannot normally connect directly to each other A second Ethernet port allows for connections between two completely independent networks of endpoints A built in auto attendant and support for manual operators allow easy connection of calls where a caller cannot directly address the destination endpoint The IP GW translates call signalling for example between SIP and H 323 and can connect between almost any two endpoints The IP GW can transcode all media to ensure the call takes place Package contents The following items are included with the IP GW Verify that you have these items before installing the device gt Codian IP GW Console cable blue gt Power cable Rack mounting kit Port and LED location Figure 1 shows the position of ports and LEDs on the IP GW Figure 1 IP GW front panel Compact Flash Ethernet Port Activity LED Status LED System Load LEDs Status LEDs a Codian Jo am FIY FE ua u Console Port Console Alarm LED Ethernet Ports Link LED P
13. teway address gt lt DNS server address gt If you do not have a DNS server use 0 0 0 0 as the DNS server IP N address For example to assign an address of 192 168 1 2 where the default gateway is at 192 168 1 1 and there is no DNS server enter static 192 168 1 2 255 255 255 0 192 168 1 1 0 0 0 0 gt To return to using DHCP after setting a static address use the following command dhcp Step four Discover the IP address of the IP GW 1 To display the current status of the IP address enter status If you have DHCP enabled on your network and you are allowing the IP GW to acquire its address using DHCP the IP address that has been acquired by Ethernet Port A will be shown if you have assigned a static IP address that is the address that will be shown 2 Make anote of the IP address You will use this to access the web interface of the unit Configuring the IP GW Configuring the IP GW Step one Log in to the IP GW All administration of the IP GW is performed through the web interface To log in to the web interface of the IP GW 1 Use your browser to navigate to the IP address of the IP GW to discover the IP address refer to the previous section 2 Click Click here to log in and then click Change log in and enter the user name admin with no password Codian recommends that you change the admin account to use a LA password as soon as possible To do that go to Users click the admin link and provide the req
14. uired user information Step two Configure Ethernet Port B settings optional Port B is configured through the web interface The default setting for the IP GW Ethernet ports is auto sensing mode If the switch ports to which you connect the IP GW are not also set to auto sensing mode then you need to configure the IP GW Ethernet ports to use the same speed and duplex mode Both ends of the Ethernet connection must be configured in the same A way For example either configure both ends of the link to be auto sensing or configure both ends to operate at the same speed and duplex A To establish a 1000Mbps connection both ends of the link must be configured as auto sensing 1 To configure Ethernet Port B go to Network gt Port B 2 Enter the IP address subnet mask default gateway and DNS name server for the port 3 Enter a secondary name server and domain name if required 4 Click Update IP configuration Step three Configure the default gateway and routes optional If the networks to which you connect contain more than one subnet you might need to change the default gateway preference on the IP GW default setting is Port A You might also need to add routes to the configuration of the IP GW to indicate which interface will be used for certain IP addresses To configure the default gateway and route information Log in to the IP GW and go to Network gt Routes For more information about route configuration
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